I emailed y’all twice about fixing my membership on y’all app ...I purchased the select membership already but it keep telling me to sign up again m,when I click sign up it tell me “You’re already a member.I feel like I waste my money.

They are the ones who are fraudulent. What is your problem unitedmasters. I would advise users to try songtradr or amuse. This provider is broken and will only frustrate.

horrible company

They should let you choose what ever cover art you want to , there should be no limitation on it unless you are copyinG someone else 💯 this app is fire sl it’s jus stupid restrictions that’s makinG me rate this app 3 stars , fix the dumb stuff and we Gotta 5 star app.

I was making an account on my phone and went through the process of doing it. After putting in all my details it asked me for my artist name. I did not put one in but got a text while i was on the app. I exited the app and now have been unable to use it. It will not let me finish making my account and when I tried to log in I got a 401 error. I also tried making a new account again but it said my account had already been made. I was even able to change my password but it still kept saying error 401.

We should be able to bring out old albums back.

I’m not one for badmouthing anyone’s HUSTLE……but beware of United Masters. They have a lot a bells and whistles and a gorgeous app that make them seem attractive. When it comes to the basics of music distribution they fall short. 1. They don’t pay what they owe you. 2. Several of my projects mysteriously disappeared from streaming platforms more than once. I was told by Pandora and Spotify that it was a license error on the part of United Masters. Took weeks to get music back up, and some still have not gone back up. 3. I had a Select subscription and they still took a percentage out for themselves. 4. They have no phone number to speak with anyone. And they take weeks to send e-mail responses that ignore the issues at hand. 5. They don’t pay what they owe you. Again I’m only trying to warn you. The arbitration clause in the agreement is air tight. It will be a headache dealing with them, when they are tons of other more helpful and responsive options for music distribution.

But you guy haven’t fixed the YouTube link I’m missing out on thousands of streams making me loose money. Plz fix this problem

It has been well over 45 days and I have not got any on of my earnings yet

App isn’t letting me log in and somebody else email is on my account plz help

I need help ASAP I use this app a lot and for some reason it won’t let me log into my account It says response status code was unacceptable 401 Please help ‼️‼️‼️

This service is incredible it literally makes my bussy throb

The customer service is non existent. They are always going to delay your release as well

I can’t login to the mobile app anymore. I can use the website perfectly fine but I get an error code “Response status code was unacceptable: 401”. Customer support is god awful. It has some things it could work on but I love the perks. I’ve gained plenty of fans + streams. If they could perfect this app, it’ll be a game changer. 2 out of 5…

This app is easy to use & I personally haven’t had a problem. When you sign up for select they are pretty fast with the distribution. Make sure that the art that you upload is good quality and meet the requirements so your request doesn't get denied and sent back for corrections. Customer support has been fair. Y’all have to be mindful that it’s a lot of us signing up for this app and a lot of people are emailing them so I can understand but other than that this app is cool. - Markus Twitter: officialmarkus_

i recently put out acouple songs & there doing great! i also put out 2 eps and there doing great. i have a album coming out soon. UnitedMasters is a great app to publish music i bought the 1 year version of it and its great. Good app! Sixxheaven! IG @sixx.lol

Initially the app was extremely great, customer service was super fast and efficient. After about a year of using the good platform I reach out for assistance on issues I can’t even guess when the issue would actually get fixed. And not only has the customer service been on a downward spiral now the app is acting weird not allowing me to use select artist features while subscribed. They are super picky about submissions they could possibly kick back and delay your releases from time to time on simple reasons I was considering putting 3 stars because of how great the platform really is and easy to use but now it’s like no type of high quality monitoring when it come to the developers of this app.

This app is partially a scam. I bought select, And I don’t have any access to the premium stores!!!

This app is life changing for me i dont have to pay

My biggest issue with this app is lack of communication. I paid for a select membership and my account won’t even allow me upload more songs. I could’ve easily stayed with tunecore than trying this app out. One thing I can’t stand is con artist and that’s what this app is appearing to be. I normally don’t even write reviews but at this point please be weary of using UnitedMasters for uploading your music.

I have been trying to log into United masters for a while and it keeps saying my account is invalid. It has been a couple months and for some reason I can't log into my account. I have tried on the computer, the app and even sent an email with no response. I need answers.

Fix my Select Artist subscription! I subscribed on August 26th, and it still doesn't let me use the full version. I’m tryna drop my album at won’t let me! Fix it NOW

Can some help. Please explain why my name doesn’t pop up on United masters when it’s the same as the Spotify name no matter how many times or different ways I change my name it never works.

Doesnt even drop your song within the 10 day period then when its time for the song to drop 20 days later after waiting for song to drop they tell you “needs edits” even if your song cover doesnt match your title they wont let you drop your song Im going to distrokid 🤦🏽‍♂️🤦🏽‍♂️

This company it’s a fraud don’t bother! My account got hacked and they haven’t helped to recover my account. Once they take your money you’re on your own!

ONE THING I HATE BOUT THIS APP IS THAT U CANT REALLY CHANGE UR NAME EVEN WHEN U EMAIL THEM U STILL CANT CHANGE IT THE ONLY WAY IS TO CREATE ANOTHER EMAIL ADDRESS BUT WHO FEEL LIKE DOIN’ all that. 😭😒

DO NOT USE THIS APP I REPEAT DO NOT USE terrible for indie artist overall worst 60 dollar investment you can make absolutely no customer service they should be reported for fraud

it’s horrible it’s like your a slave they won’t let you have your cover art that you created and they only let you put clean songs on there and you only get 90% of your royalties and only let you steam on 4 different platforms but you have to buy 100% royalties for $60 and then you get all your royalties and they pay you nothing don’t use United masters I’m going to switch to tune core and I will make sure to tell people about your horrible Service and it’s like being a slave they pay you nothing for your songs because they make profit off of it .

Whoever wrote the review starting with this is the future and gave this app 5 stars WORKS FOR THE COMPANY. There is not a single indie artist who has had a wonderful experience with this app No customer service. Ive submitted 15 requests with no response. Ryan never fixed my account. Request 6211 at the time. Im a select artist. Now my account is saying im not. When i go online to fix it says im already a select artist. Ive submitted screenshots as proof. No response Financials are NOT ready monthly. Its AUG 11th and im still waiting on July statement. Does it come on the 15th?! No clue! FAQs arent informative and dont answer the question!!! U can not upload ur lyrics. Every other platform u can but for some reason - United Masters Nope! App not tracking plays correctly. Apple artists shows one number for same week and United doesnt even show those apple plays for the same week. Ive had it.

I need to know when payday is because I get confused on the schedule of it. Is it random or is it on certain days of each month

😭

I was just wondering if maybe you could add more features to your app like maybe cashapp instead of paypal or maybe just linking your bank personally thru this app j think it would help us as artists more if you were to do that for us

bumass app

Someone stole my account I’ve dropped music paid for the select artist and now my moneys gone music gone everything

They need to 1. Need better support and more understand and comperhensive and not those give you automated responses… i cant

They took 2-3 months to upload my music then upload it to another artist profile and won’t fix it they horrible if you don’t pay for the app

Sadly my song didn’t get released to my Spotify but a random one with my name and had a random track on Spotify with 1000 views or more play fix this

I’ve not encountered any issues with song drops, the issues I have with United Masters is 1. Customer Service: It’s the worst customer service I’ve ever come across. Little or no communication channels between company and artistes. 2. Inaccurate Stats: The stats are very inaccurate or slow to appear. The don’t show up as accurately as Spotify/Apple Music for artiste. This stats are important to the growth of the artiste and when the are presently incorrectly, there can’t be good analysis. 3. Very slow payments: Payment speed and propagation should be sorted out. The customer base for the company is large and really has to meet the needs of all the brands working with them.

I don’t even wanna get in detail… just know do not use this app! It’s false advertising at its finest.. I really wanna give them a half a star

DO NOT GET THEIR SUBSCRIPTION! THEY TELL YOU THEY WILL GIVE YOU A 14 DAY FREE TRIAL BUT THEY WILL JUST CHARGE YOUR CARD IMMEDIATELY!

Takes your money and posts your music to other people’s stuff and not your own

Song was scheduled for release on the 14th and it never released. UPDATE!!! It turns out, they released a completely RANDOM SONG that I’ve never seen, or heard. I don’t recommend them. Just spend $20 on distrokid because UnitedMasters is a waste of time.

Locked out of my account and customer service refuses to respond!

Idiots you delete my account and I payed $63.59 I’m upset I will take legal action towards you guys if I don’t receive my money back and I put my song on there my names east side web and I have been robbed by United masters

I tryed to log in and it keeps saying error I hope they fix this soon

My artist account won’t showup to upload to Apple Music or Spotify. And I’ve released 4 tracks before with UM, I also Paid for Select. Can they fix this or just refund me?

They put my music out and then my account logged me out and wouldn’t let me log back in app is trash

it say to make a cover art the they like , so i cant put what i want too 2months for pending

My password and email has been changed. I’m starting to feel UnitedMasters is in on it because support only writes back from email with a new email and i been sent them verification! This not the place to trust with your music !

I can’t login it keeps saying response code 401

When can we start dropping music videos

I have hopped from distributor, to distributor, and no one does it like United Masters. When I first installed I was very skeptical, cause even though it has a 4.9 star rating. I kept seeing all these reviews that said things that fit into 1 of 4 of these criteria’s “The select membership is a scam,” “It’s didn’t allow me to sign in,” and “I been waiting for 14 days for my song to be released and still hasn’t,” And yet I can only speak for 2 of those sense I don’t have the select membership, I can say that it does allow you to sign in, and if it doesn’t that’s a You Problem, and it does allow you to ACTUALLY distribute the music. My new single “Loner,” was just uploaded yesterday, and nothing went wrong. Yes you do have to wait a bit, but ITS ONLY TAKES 10 DAYS, and if it hasn’t went already, it’s probably because the days didn’t add up to a Friday like it automatically does. There for you get the full first week sales. I also found out that artist like Lil Tecca and NLE Choppa, used United Masters to release their stuff. And now I got that out the way, let me compare it. Yes something like “Distrokid,” might be better, but you have to pay for Distro. UM is free discarding certain features. Another free distributor I’ve used is ‘Amuse’ which is practically the same thing, but ONE HUGE PROBLEM. For any new artist using Amuse, who is young (Teen) will not even be allowed to distribute, and it’s a hassle trying to. Where I haven’t gotten any problems like that with UM. And another I’ve used which my friend has used before, is SongTradr. SongTradr isn’t bad tho, it just doesn’t have a friendly UI like UM does. It is very stricted about quality and beat use, (including samples) and doesn’t have a on the go app to go with it. Which UM just out beats all of these. So yeah, maybe there’s better, maybe there isn’t, all I know is that I can TRUST UM, and I can NOT WORRY about any sort of problems. So in conclusion, it’s perfect. And if anyone says otherwise, just don’t understand.

I got hacked, & support hasn’t gotten back to me yet, I don’t even know why anyone would hack a United Masters Account, probably cuz I have the year subscription, but Uh can you guys get back to me ASAP??? Cuz I would like to kick the guy who hacked me off of my account & change everything.

The customer service is terrible you can’t call anyone and they do not respond to emails I have a track doing well on ig and YouTube and I can’t upload it through United masters and no one in their support team has emailed me back after 4 days and 8 emails

My email was changed by support for whatever reason so I’m locked out of my account on the website, I was subscribed to select artist and I wasn’t allowed to submit any tracks and customer support was little to no help!! Beware before you invest in this app

I’ve been using the app for a while and it logged me out like months ago and hasn’t let me log in since. It says “401 error” or something like that and refuses to work. I’ve uninstalled the app reinstalled it, restarted my phone, and just left the app alone to see if it will fix itself. I’m just now making a statement about this due to me releasing something and wanting to see the statistics on the app, get back to me soon please. An “option” is to clear the app cache but you can’t do that on iOS at least for me.

It is a pretty good app easy to use but my only complaint is that you need PayPal to submit a second record because of that I had to make a PayPal and yea I get it, it’s so you can make money off of it but I was doing for fun

Your presentation was re markable and I’d like to see it again. Good beings to all that test the United masters if interested plug? Have fun ? And keep your nose clean ..🤌🏾

I dropped a song April 17 last week the song was gone off every platform smh

....Trash

That app Delay my album and it never came out so I just don’t like it at all and it did that for the third time so I’m done with it

I paid for the select artist upgrade almost 2 months but have yet to get any of the features I have sent messages to the support with no response dm the United masters Ig plus commented on several pose asking for help please help me and I will change to 5 stars I have my records of the transaction as well please help me

I paid for the select service and the app and website does not want to recognize me as a select member… I can’t upload and I can’t schedule uploads for my upcoming releases. Terrible customer service as well, I’ve been trying to contact them everywhere including Twitter

I have an album that got accpeted ans wasn’t even on Apple Music or Spotify the next day, plus they took all my paycheck

App is terrible I can’t even upload a song it keeps saying trademark names and it’s no trademarked names being used and there support is terrible they literally don’t respond bren tryna drop music for a month now

I literally just upgraded to a Select Member and it charged my card $59.99 yet I don’t have the exclusive rights of a select artist yet. I don’t understand this, I refreshed the app, signed in from the website and it continues not to allow me to be a member after charging my card. This is extremely stressful especially when it comes to Money

They kicked me out the app randomly and Won’t Let Me Back In And It’s No Way To Contact them because they don’t reply !!!!!!

So the app is good I use it all the time but. I want all my music to go to my YouTube channel and not have to apply for a OAC that should be in the app and free for everyone. And I think we should be able to release to all performs with a subscription and we should be able to make music videos with out waiting for you all permission to. So yea that’s my opinion

I like this app it lets me get all my music out and when I need help they are right there to help, Ryan has assisted me so great!

Awesome it’s a blessing

There is no way to get in contact with anyone when you need help. they never respond to their support emails. Some people have claimed their music never got released or somehow got released but with the wrong information. I paid for an ANUAL select membership which I’m only 2 months into and I don’t even have access to it, it’s saying I’m not a member at all and they are not helping me fix it in any way. It’s a headache to say the least.

They tell you that you have so much control over your music. The only thing good about them is that you can upload music on the go, but everything else is horrible. If you not a major artist or company they will give you the run around. First, if you have any problem with anything the only way to contact them is through email(which it take them 1-2 weeks to email you back). No number to talk to anyone. Second, as soon as I signed up for the “Select Artist” my account got hack and changed all my information. Third (most important) when it’s time to collect your earnings they tell you. They will deposit it to your PayPal(the only payment option) in 45 days after you earn $45 I been having more then that 4 months ago and still haven’t gotten paid. I wish I could give them no stars

I payed the $45 for the select member subscription and it took the money from my account only for United masters to tell me Im not a select member

The app won’t let me press the arrow to login. I can login fine on browser though.

I’m writing this review because I’ve never had as much problems with a distributor as I’ve had in the few months I’ve been using UM. They’ve wasted my time money and energy. First they had a “bug” in their system which would not let me access my benefits as a “SELECT” member. I thought maybe my trial was up and so I purchased the subscription for a second time (unknowingly already having been charged for a year subscription). When I still couldn’t access the SELECT member benefits I reached out to support to figure out what was going on. They said it was a bug. Fixed it. But ignored my multiple emails for a possible refund since I had paid twice for a subscription. I also tried taking down a release that I had scheduled but they sent it out anyway and is still not on all platforms that was promised. It’s been up for a month now. Then the other track that I had scheduled for a release that I pitched to Spotify editors was taken down for no reason randomly yesterday… when I contacted Spotify to see what happened they said that my distributor (UM) took it down and put it under a different artist profile. How does this happen? I canceled my subscription and took down any songs I had scheduled to release with them because I’ve wasted enough TIME MONEY AND ENERGY with United Masters. 👎🏼👎🏼👎🏼👎🏼 highly unprofessional.

It Didn’t Drop My EP On May 14 Toy House EP All It Says Is Pre Add But It Says people Listened To It But I Can’t 😡

Just downloaded the app and attempted to log in and it keeps sending me back to the log in screen every time.

So I paid the fee to become a select artist twice now, and it went through both times. However, it still doesnt register on my profile. It won’t let me keep 100% of my royalties be of this, I can’t participate in any of the select artist exclusives, and I can’t drop any more than one song a month because of this. I’ve paid over $120!! For nothing! I have faith in this app if they would just fix this problem everything would be perfect!

At first i thought it was a mistake but they literally took my money and never updated. I was never able to drop any music.

Unitedmasters needs to have better size for cover arts.

This app is horrible I joined in January 2021 Became an select artist and they did not release my project that was approved for January 22 at 12 AM I had to email them several times and they dropped the project in the afternoon. And it was only on Apple Music and you tube no other platforms I had to email them multiple time and they only added to pandora and Spotify. Here we are in April not even a half a year later and they have removed my select artist status. Even though they changed me $59.99 for a year and my apple subscription still show that my subscription is active. I’ve been emailing them for days several times a day no response. I would leave and go elsewhere but I paid for a year already once 2023 comes I’m not renewing my subscription. This app this company is a JOKE and their customer service is non existent. If your thinking about joining DO NOT there’s to many other options out for accept this garbage. I wish I had done my research do not make the same mistake I promise you will regret it.

I had good hopes for the app but it’s trash there’s no way to contact them they don’t reply to emails, the number they provide is for some guys personal phone and not even with them. They uploaded my song to someone else’s Spotify and they don’t try to reply or help at all, when they said your song will drop on a date is doesn’t just a poor app in general easy to use when it works but 99% the time there are problems and never a reply

Thank you so much with your or work this app rocks

I have a issue and they won’t respond to my emails. I can’t delete my release. They won’t give me a status of the release and I need to pitch to Spotify playlist but it’s not showing that they delivered my songs. Service is horrible I think I will ever upload anything else here.

I made a mistake signing up, and now I’m having trouble logging in, I emailed support with the finer details, and I’d really appreciate some assistance if possible. Thank you.

Let’s start with customer service. You will never get a response to your email. So if you have a problem, the problem may or may not be resolved and you will never receive a response to a solution. Taking down music, they make it look easy but there are still a few glitches with this interface. You can confirm take down but music would still be live and they do not instruct on how long it’s going to take for music to be taken down. Earnings Dashboard doesn’t really provide a break down of how many plays you are getting paid for. They just give you a dollar amount and say this is what you made. This make me feel real uncomfortable and I feel like they can steal our money without us having documentation to prove it. So if you earned $1000, they can give you $500 and you can’t even determine if this amount is correct or not due to the lack of statistics. They will also delete your earnings dashboard. Great concept, but this app and company wasn’t ready for the workload. They either need more staff or figure out a better system that will make this idea the game changer that they are aiming for.

I don’t know where to start because the service has been great to me.I’ve released 2 EPs, and 1 single and so far, so good.All though you have to wait one month for another release without a Select Membership, it’s worth it knowing that they’ll deliver my music on the day it’s due to drop Also please check out Vlone Tonio on Spotify, Apple Music/iTunes, YouTube, and SoundCloud.I have a new track coming out this Friday 4/16💫

It’s a good application but the support part of the app isn’t great, I don’t get any response from the support team at all. It’s pointless to have a contact selection if the support team doesn’t respond to the artists .

The Platform is Overall Cool ...I just feel like They should have a contact or line you can call if you have a payment issue because as of now I’m waiting for a email response as to why my select artist status is not active when I paid the 59.99 +tax for the year subscription? Im pretty sure it’s something they will fix once they aware .I'm just saying it should be a number you can call that way it secures the user.

United Masters is terrible and you should not use it ! They dropped my music on the wrong YouTube channel called various artist instead of creating me my own topic page and hasn’t changed it and I been emailing them for months about it and they still ain’t fixed it just giving me the run around this is a terrible distribution app !

I PAID 60$ AND IT JUST DIDNT MAKE ME A SELECT ARTIST LITERALLY JUST A SCAM WORST APP OF ALL TIME I HOPE THE STUDIO GETS EXPLODED AND ALL OF THE WORKERS ARE VEGETABLES FOR THE REST OF THEIR LIFE!

Uploaded an album to drop a month before the release and it was approved and it didn’t release on the specified date. Customer service could be a little quicker too. Late drops = bad looks for artists.

Can’t use my artist name even tho I have one it doesn’t show up and they don’t respond to even help you you just a # fr

They don’t care about you, they’ll delay you and make up reasons to delay you constantly and then when you email them they’ll take weeks to respond back no matter how fast you reply back to them. This isn’t the app to start with, you’re better off actually using one of the paid apps to release your music because these guys don’t seem to care for their community as much as they say they do. Also avoid purchasing anything within the app, same results. Disappointing....

Take down release doesn't work. this is extremely annoying considering yall aren’t replying to my emails either

I found UnitedMasters when my friend tagged me in a post about it on TikTok, and I’ve been wanting to release my album for a long time and I finally found out how to do it. I submitted my album and within 3 days I got an email saying it was going to be released in just 7 days. I’ve tried other distributors and no one does it nearly as fast as UnitedMasters. I’ve literally released 2 songs in the span of 9 days and I’m going to release a new album on April 3rd

DOESNT release your music on time and just have so many dumb problems with it that doesn’t even make any sense. I worst distribution I have ever worked with.

The app let me sign up but won’t let me log in. I tried through the app and through online I can’t get into my account I made..

I can't log in through the app however the same information works in the site