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App name
Amazon store card
Now there’s a simple, convenient way to manage your store card and Amazon Prime store card, issued by Synchrony Bank. With the Amazon store card app, you can access your credit account details, pay your bill, shop with points and view your digital card. Easy set-up and log in Login and access your account securely and easily with TouchID or FaceID View purchase details by navigating to the activity page and tapping into the transaction
by Mommy2alot on 2020/11/27 06:42
Really great
by googie michael on 2020/11/27 06:16
This I find easy to use and very thankful
I love Amazon
by Satterly on 2020/11/27 05:49
Amazon is my favorite place to find and purchase so many different things.
by jparker1993@live on 2020/11/27 05:38
Need to see full statements
by Cuban Yanni on 2020/11/27 02:45
Need some work
I like Amazon
by dashlane on 2020/11/27 02:20
When there is a specialty item I need, my go to is Amazon. I like the no hassle return policy. Lots of companies say this, but with Amazon, it is REALLY true.
by Samir Nepal on 2020/11/27 02:20
It’s really great work and very easy to used
More info
by maywveld on 2020/11/27 01:34
Would love access to more info like notices that are posted
Easy and Comvenient
by mcalo920 on 2020/11/27 01:05
No problem longing on, easy and convenient to use. The only down side I can’t update my personal information for example my new cell phone number.
AmazonStoreCard great
by Zhorano on 2020/11/27 00:52
Some Bugg
Good app
by Ken Stan12 on 2020/11/26 23:53
Good app to pay your Amazon bill
Very Good
by Adrianacammargo on 2020/11/26 23:32
Easy and fast to use .
by El perro infeliz on 2020/11/26 22:38
Couldn’t open with Id or password
by ~LAGang08~ on 2020/11/26 22:21
Statements aren’t available on the app.
Easy to use
by Neeneego1 on 2020/11/26 21:47
I like the face recognition option. We all have so many passwords to remember now that face recognition is a great function.
Like it
by Bigbitbig on 2020/11/26 21:31
Easy to use
Real easy
by Tgrona on 2020/11/26 21:26
I like the easy sign in
User friendly
by jessica pineta on 2020/11/26 21:08
App is user friendly, easy to navigate
Best app ever
by Cecilupr on 2020/11/26 18:20
Love that we can make payments here
It’s good.
by Yogesh Aadi on 2020/11/26 17:49
Liked it.
by Stooday Pain on 2020/11/26 17:39
Finally able to find where to pay my card. Thank you
Tremendous Improvement
by HisPeculiarChild on 2020/11/26 17:23
Navigate and pay my card with ease
by CB & CZ on 2020/11/26 16:54
Easy & fast app. Love the convenience!
Easy and great to use
by aluv01 on 2020/11/26 16:23
Super easy to use and makes it so much faster to give your payment and keep yourself up to date with your spending
Amazon Rocks!!
by LowcountryTunes on 2020/11/26 16:23
Just set up my Amazon Card, worked flawlessly.
Easy to keep track of account
by Short Ceil on 2020/11/26 16:04
Easy to use too
by MIKOUT1 on 2020/11/26 15:55
Love using it easy to make payments would recommend it for everyone that’s an Amazon card holder
by Wawamm on 2020/11/26 15:53
Quick & Efficient
Payment Option
by BMOCINLSTL on 2020/11/26 15:17
I like being able to set up multiple future payments.
Amazon Store App card
by nursetre on 2020/11/26 14:02
Very easy to use on your phone
by Francelina198 on 2020/11/26 13:57
Más fácil de usar
Amazon Prime Store Card
by eeyore2020 on 2020/11/26 13:40
So convenient and easy to use.
Easy and simple
by Rob0781 on 2020/11/26 12:14
Easy and simple to see balance, pay bill and use rewards! I do wish they would let you see payment activity for pending payments but otherwise great app.
Love New Look
by Shamarwal66 on 2020/11/26 11:49
I am impressed with the new look and completely satisfied! Thank you AmazonStoreCard!
Good app
by Cp7777777 on 2020/11/26 11:43
Easy to use
Pretty Good
by brianjames5 on 2020/11/26 10:51
I like the app. There isn’t anything too special about it. I do wish there was an option to connect with customer service directly. I also wish it would show you your APR rate and whether or not you could get an increase in credit. I hate requesting credit increases. I also think it could have more special offers. Customized offers. Payment options for people struggling and also payment options for those who are current with their payments. Like say, “You’ve paid on time for 18 months, take the next 60 days off.” It will never happen though. Offers like, “That guitar you’ve always wanted? It’s on sale, just for you too!” How awesome would that be? It’s fun to dream.
Amazon Application
by Word addicted34578 on 2020/11/26 10:24
Easy to navigate
Easy to navigate
by 1986kyPIE on 2020/11/26 10:18
Wish is was more clear on what the purchase are but otherwise app and payments are easy
UD Khantisavath
by UD khanti on 2020/11/26 08:40
I love this app
by gizziegar on 2020/11/26 05:13
by char281 on 2020/11/26 04:34
This app is very easy to use!
More activity
by toolittle stars forreviewpost on 2020/11/26 04:27
I wish it would show me more of my activity on from the card.
Where did all the information go?!
by MSP_Mark on 2020/11/26 03:55
This app is now pretty much only good for making a payment. But you cannot see past payments or pending payments. And you can only see current activity. It’s been “simplified” into uselessness. You’re now better off with the website - I think I’ve never said that before about an app.
by Ms. Vivienne on 2020/11/26 03:53
Love it
by jeepgirl06 on 2020/11/26 03:47
Love it
Convenient but needs improvement
by Draevia on 2020/11/26 02:17
I like the app. It’s super easy to log in. I would like to be able to see all of my purchase history which it won’t show me and I can’t see the interest that was put on my card either.
Pretty good
by DBol87 on 2020/11/26 01:39
Nothing exceptional. Gets the job done. I wish payments posted a little faster once they’re made.
Amazon Credit Card App
by DylanMcMylan on 2020/11/26 01:37
The app for managing your amazon store card is very simple in its design which I think lends a great hand to making it easy to see the information needed and keep track of your spending.
Love it
by kimo122 on 2020/11/26 01:36
Great app and I enjoy it
Easy and thorough!
by Faye60 on 2020/11/26 01:09
Everything you need or need to know is right in the app! Very user friendly! I’m pleased!
by 6969pg on 2020/11/26 00:46
Love the app
by Benanth on 2020/11/26 00:04
Very basic
by Iloveeasyapps on 2020/11/25 23:54
For Amazon this app is very basic and takes 2 weeks or more to update after a payment and to process your rewards. It’s the most basic app I’ve ever used. Doesn’t even give you details of what you purchased only the amount of money spent
by saraycm on 2020/11/25 23:47
It works easy.
Denise Gall Flowery Branch
by Necieg on 2020/11/25 23:40
I love shopping with amazing, all very fast & on time.
Amazon Store Card App
by Jimmy el on 2020/11/25 23:06
This app is well written, very easy to use and has quick response to every action.
Mr. Duane A. Decker
by Dadnv. on 2020/11/25 22:40
The app . Let’s me know where my act. is. It’s easy to navigate, and make payments is easy. It helps to make sure my act. Is always paid on time and update. I just like things that are easy to use and always work. Your app dose.
Return item
by wvdebi on 2020/11/25 22:34
I bought a robot vac. When I got it I thought it said “used”. They sent me a new one ASAP I went ahead and tried the original robot to see if I’d like it......Love it!!!! Everyone in my family is getting one for Christmas.....highly recommend them and, Amazon! Ty
I love it
by cejravp on 2020/11/25 22:16
So easy to make payment and track transactions
Easy to pay and shop
by rsunnie on 2020/11/25 21:33
Love to shop wherever Easy to pay No due date Just responsible shopping Shop and pay so easy No late charges Just happiness using Amazon
Convenient but not perfect
by Alex4820 on 2020/11/25 20:51
This app is very responsive. One improvement that I would like to see added is what other credit card apps can do, such as American Express and CapitalONE when you make a payment, your available spending credit gets adjusted instantly! This is really helpful when you want to buy something in the moment which exceeds your available balance, so you can pay the difference and order the item without waiting a couple days, in which time you may even lose the item (out of stock for example). If you add this capability to this app, then this app will be worth 10 STARS!!!
by Karpet3 on 2020/11/25 19:55
This app makes paying my bill a snap!
Easy to use
by 99Raven on 2020/11/25 19:28
Love the new app I can see my balance and payment easily and make a payment quick.
Easy to understand
by k smarts on 2020/11/25 19:26
This app is all so easy to read and do payments- all just a touch of buttons. Highly recommended
by Mikey62219 on 2020/11/25 19:25
Why won’t my cash back rewards update??
Amazon App
by NGS1971 on 2020/11/25 19:20
Love it!
Easy app
by Little Flock Gal on 2020/11/25 18:55
Easy app to use and move around in and nicely search results
by wixsonm on 2020/11/25 18:06
Enjoy ordering with amazon only thing wish I could see what the amount owed is exactly for on the app
Easy to use
by klondike93 on 2020/11/25 16:32
It is
Nice app remodel!
by Poguester on 2020/11/25 16:02
Easy to view
Great app
by scowart_9 on 2020/11/25 15:54
Vary helpful
Amazon app
by wpba on 2020/11/25 14:55
It’s grown on me much better than the old one
Súper easy!
by M.C.M on 2020/11/25 14:38
Great app, easy to use all in one! :)
Simple management
by Creedoh on 2020/11/25 14:09
Quick and easy management of your account. Helping to it under control at all times from anywhere. The app is pretty stripped down so not real visually appealing like it was made from a template, but it gets the job done
Nice app!
by IgnacioattheOffice on 2020/11/25 14:05
User friendly, easy to read, and icon labeled well so easy to find on my iPhone! Like it!
by Mangummichael on 2020/11/25 13:37
I love this app
Easy to Use
by PolarBryn on 2020/11/25 13:03
This is app is super simple to navigate, and it is relatively easy to use. It’s perfect for quick facts and credit info!
Fool Proof
by Miss G La on 2020/11/25 11:57
Very easy to use now , very convenient
A very good app.
by Barrett01845 on 2020/11/25 11:49
So easy to use. No issues with it at all. Love it!! However, I would appreciate being able to see payments made/pending on a separate page.
by Summer82?$&@ on 2020/11/25 08:20
Easy that use
Just okay
by Ash Amazon CC on 2020/11/25 06:30
More to be desired.
by rachou3028 on 2020/11/25 04:04
Love it . Very helpful
by JJTaiH on 2020/11/25 02:50
Finally!!! An app to help me pay my bill
by Dimple Jayne on 2020/11/25 02:35
Thank goodness there is now an app to pay my Amazon bill!
by jashhhhhhhhhhhhhhhhhh on 2020/11/25 00:42
Easy to use
It is what it is.
by JChristiana on 2020/11/25 00:10
Bare bones functional app.
Excellent app
by Stacey28$ on 2020/11/25 00:06
Love how easy it is to use , and make payments ! Thanks
My Amazon Card Makes Shopping Easy!
by KAYMATT55 on 2020/11/24 23:35
I don’t worry about a thing when I know I have Amazon with me. No need to go anywhere!
Make a payment easy with Face ID
by da Wand on 2020/11/24 23:17
Quick Stress free Safe
by akdebi49 on 2020/11/24 23:13
I love Amazon!
Nice app
by Robbery1211 on 2020/11/24 23:08
Easy to login, see your balance, and pay. What more do you want?
Satisfied customer
by cell 123 on 2020/11/24 22:27
Thanks for the excellent customer service!!
The best
by Marty P 1952 on 2020/11/24 22:07
Just like everything with Amazon the Amazon card payment plans are the best
Great App
by clitsucker2 on 2020/11/24 21:50
Easier to use
App Style
by NeroNg84 on 2020/11/24 20:53
The orange color is not good for this App
by jjbriggs789 on 2020/11/24 20:45
Excellent customer service and super easy to track what you owe!
Works great
by kid sisco on 2020/11/24 20:27
App works great
i like it But...
by Tommy7Korn on 2020/11/24 19:53
i have no idea how to find out if certain purchases are set to be four month equal payment or not?
Angiefalls 1
by Angiefalls1 on 2020/11/24 19:18
Convenient but not perfect
by Alex4820 on 2020/11/25 20:51
This app is very responsive. One improvement that I would like to see added is what other credit card apps can do, such as American Express and CapitalONE when you make a payment, your available spending credit gets adjusted instantly! This is really helpful when you want to buy something in the moment which exceeds your available balance, so you can pay the difference and order the item without waiting a couple days, in which time you may even lose the item (out of stock for example). If you add this capability to this app, then this app will be worth 10 STARS!!!
The whole operation is bogus
by Knownada on 2020/10/12 02:29
I don't think I've ever had a worse banking experience. I tried several times to make a payment, but for one reason or another it wouldn't go through. I don't know if the problem arose from Synchrony, my bank, or me myself, but the real frustration began and continued when I tried to get support. There seems to be no way in the app to contact support except by phone, and we all know what that means. Sometimes the person on the other end was very difficult to understand (combination of British pronunciation on top of an Asian accent), or they were of no help. Most frustrating was that there was no way for them to communicate whether or not a payment had gone through before a notice was sent of late fees charged. Also there seems to be no way to close the account after I sent a check by mail and requested it to be closed. So I will forever be receiving notices of my $0.31 credit which is apparently not available. I just hope no one is able to hack into my account and create more problems.
It’s ok
by Eashellmom on 2020/06/10 13:13
I think it is easier to manage then the previous website- however, on both my apps for my discover card, and my bank card- I get to see the flow of adding up my total on the side- so I can see when I make a payment it deducts from the running total or if I purchase something it adds it- I like it because it is like balancing a check book and I get to see the flow of my money. As I do most of my shopping online I manage my accounts this way- with the synchrony app- you guys just post the total of my one purchase and do not give me a running total. This makes me feel like I way overpay- or because of the lag I end up paying until I credit my account as I double pay. It’s just really difficult and confusing and I would very much so prefers a running total like all my other banking websites have. Thanks Elizabeth
Pretty Good
by brianjames5 on 2020/11/26 10:51
I like the app. There isn’t anything too special about it. I do wish there was an option to connect with customer service directly. I also wish it would show you your APR rate and whether or not you could get an increase in credit. I hate requesting credit increases. I also think it could have more special offers. Customized offers. Payment options for people struggling and also payment options for those who are current with their payments. Like say, “You’ve paid on time for 18 months, take the next 60 days off.” It will never happen though. Offers like, “That guitar you’ve always wanted? It’s on sale, just for you too!” How awesome would that be? It’s fun to dream.
Stop tweaking something that works
by Olgasmother76 on 2020/07/27 11:20
I am pleased with the facial recognition ID! It’s great bc I couldn’t sign in to the old app at work as I had no data/WiFi of my own. So that’s great. Everything is GREAT until today when I paid off the card. On the 16th I paid the balance that showed at the time. FIVE DAYS before my payment due date!! I waited for the other things pending until today and went back to pay those. New tweak seems to be a warning that bc I am paying today the 27th instead of 20th I am "past due” and there may be a "penalty".... hahaha! Are you serious? Your old app was junk and the new app is fast becoming junk apparently. I would like to say I would be surprised to be penalized for paying my bill off twice …but who knows... if you are going to include that type of warning the app should at least "know” who needs a warning. Otherwise just leave it alone. UGH!
easy to use
by Cw peck on 2020/07/29 12:18
easy to use and don’t have to jump through a million hoops to use it which is nice. account apps have gotten so over kill on security strict and click on the pictures a dozen times to prove i am not a robot they are more hassle then help and if the password remember gets you locked out or any other verify locks you out because of a glitch in the app or internet? so far this app hasn’t given me any issues like the rest of credit card apps have. A++
Doesn’t keep up to date, difficult to redeem rewards.
by Angry customer 😡😡😡 on 2020/09/13 11:53
After submitting a payment, the next day it will show payment still due and you have to hunt around a bit to see your last payment. If you try to submit a payment again for the amount due, it will let you. It doesn’t have a pop up saying that you’ve already submitted a payment in process for the amount due. Also, it should automatically apply rewards to subscribe and save, but it won’t. Preferably, it would give to option to refund the rewards to your bank account, but it definitely won’t do that. So two things to improve: don’t allow payments if the already scheduled ones give a zero balance, and automatically use rewards to pay for subscribe and save before charging card. Thanks.
Getting better-needs work
by Natey18 on 2020/06/09 18:32
The new update is a much better UI. It still needs some updated “at a glance” features. Things like total credit balance. Not just “available”. Current interest rate would be nice. Lifetime savings would probably help them encourage spending. Activity should ALWAYS show last activity rather than “no recent activity”. I’m looking to see what happened last. Not if something happened this week. All in all though, this update made it simpler to use and visibly less cluttered. Other additions should include a notification option for when the card is used, or when a payment clears. As well as a button under settings for increasing balance.
by dottilou on 2020/07/17 13:30
Card is convenient but would like to see all my activity as soon as I pull up account. Would also like to be able to use my award money as a credit on my bill, this May be possible but if it is I don’t know how? I ordered some Ortho ground clear in June and got a notice that it was undeliverable, but to date have never been credited for it, don’t like that at all, because if I didn’t check I might never be credited, not good!! I have only used this card for a short period , so I’ll try it a little longer but think I may go back to a regular card which is easier to check on items. Is there even a statement , if there is I haven’t found one. A little confusing.
Bill payment struggles fixed!
by DWLaurie on 2020/11/01 21:53
I have struggled for months to try and be able to pay my bill from the app. It would constantly tell me that I had and an authorized account loaded. I would delete the account, I would add the account, Verify the account, and then it would tell me it’s on authorized. Very frustrating! Currently, everything seems to be fine, but I am just waiting for the other shoe to drop. ****Updated!!!**** FINALLY! I am able to send payments in using the app! I’ve sent in a couple of payments now and everything it working great there! Many things to the developers!!
Don’t understand the purpose of this app
by creynol5 on 2020/11/18 14:39
The app does not do much of only allows you to see the last ten or so transactions, and cannot be changed. There’s no way to auto pay ongoing or recurring charges. For some stupid reason, Synchrony forces you to use this app instead of allowing ebills on online bill pay accounts. Fine, but at least offer an online alternative (it should be a feature of this app)... What is the point of “viewing” your digital card? There’s no information that you wouldn’t get from just looking at the actual card. And like most iPhone-only apps, this app is pure crap on an iPad. There’s a lot more information that could be made available with such an app...
Shopping and Account Management in one app
by Resonfex on 2020/09/17 00:16
This app has eased my shopping experience and my account management all in one place. Easy user interface with a wish list, shopping history, order tracking and notifications, and now account access without having to leave the app. Also the option of a personal and family sharing and access to a business account. Well thought out.
Not working
by pfurlong20 on 2020/09/22 13:48
I’ve been having an issue with the app for a couple weeks now. When I open the app it continues to give me an error message for logging in. I have not entered anything. It does it as soon as I open it. I’ve cleared out and reopened and does the same thing. I decided to delete the app and redownload. Went to download it again and it won’t download. Tried to login just using safari on my phone. Wouldn’t let me. Reached out to customer service. She told me to do with Google Chrome. That worked. She was going to transfer me to tech support but didn’t. I went back to try and download the app again. It downloaded. Still will not let me login. Gives me error message still.
Much better than having to go online!
by bjstormsx on 2020/09/17 13:43
So happy they finally made an app for the store card! So much more convenient to just open an app and pay what you need. I often forget when my payment is due with having to go online to look and would be a day or two late on payments! This makes it much easier to keep track of and the app seams to work really well so far no bugs!
Much improved!
by mtstill on 2020/06/11 19:16
New: much better now! Old: 9 times out of 10, when I try to open the app, it says ‘try again’ and fails to load. Then, when I try to access the site on my phone through Amazon’s website, it says that my device isn’t supported. Synchrony has nice card benefits (like this one), but they need to improve their card payment app interfaces (b/c the same goes for their PayPal MasterCard interface!)
Sign on to pay
by ForSmiles on 2020/11/12 00:18
1. I’d entered the correct user ID. It didn’t acknowledge my entry. Then I did find my store card to enter to my ID. It was the same as my initial entry. 2. I don’t feel safe with request online to enter the end of my 4 digit social security card. 3. I’m going back paper statements so I won’t keep getting penalty fees because it’s too frustrating for me to pull up my account to pay. Thank you for getting my inputs.
Convenient and quick
by trixilee on 2020/11/20 16:08
I’ve been having trouble loading the payment site onto my computer so this app is just what I needed. My most recent statement just came. Within ten seconds I launched the app and paid my card. It doesn’t get easier than that. Looking forward to seeing my rewards. Kind of surprised that’s not on there already. I’d also like to see detail on my balance, what purchases and credits are included in this billing cycle.
Five Stars ⭐️⭐️⭐️⭐️⭐️
by Sami Surafel on 2020/09/25 17:51
It has been almost four months now since I got my AmazonStoreCard, so far I’ve not experienced any problems using this app. It does what it’s supposed to do. It shows my current balance, the due dates, activities and my rewards too. I usually pay a week early, so I’ve never missed a payment or experience any delay. It’s a perfect app. Thanks for making it easy to use the app. 🙏
Fairly easily to use
by La}£¥10 on 2020/10/12 02:07
Cool app, straight forward for the most part. If I could fix anything, it would be when or after making a payment, app needs to show that you’ve made a payment. I made the mistake of doing a duplicate payment, which got adjusted, but it happened because app didn’t display payment nor did I get the email stating so. All in all, relatively good.
Need better Payment Options
by XayLog on 2020/10/04 18:44
I’m not thrilled about the payment options on this app. If you want to pay with a debit card, you have to call the automative line. It also doesn’t let you pay more than once in one day. The only payment options on the app is using your bank account number/routing number. Which would be ok if they accepted GreenDot Banks account/routing number but they do not. I’ve used GreenDot bank for 8 years. I even have my paycheck put on one. It’s very inconvenient for me. They definitely need a better system for payments online.
Customer service
by Katwoman1216 on 2020/08/24 22:46
Just spoke to Devon regarding receiving my rewards balance credit on a returned item. He was very professional and explained in detail after I asked him to do some extensive research on how much I should expect to receive back . I just wanted to make sure I will receive that credit back so I do not lose the rewards on future purchases. Thanks much , Kathleen Ingrim
Unexpectedly easy. Needs a separate section to track payments though.
by Young Davo on 2020/07/23 11:34
I’ve been relying on the website to pay and view my balance with my store card but since I’ve downloaded the app the process of making payments, viewing my balance, and looking over my transactions have been pretty seamless. The only thing I’d change is that I’d add a separate section to the app so that cardholders could track their payments. Nice app!
I do not like the layout of the new app
by KC Newhaven on 2020/10/02 03:49
It is incredibly inconvenient looking to check the status of orders having to go down through my own account and support the previous layout was much more convenient and much more like the standard layout for applications for retail sites It is incredibly inconvenient looking to check the status of orders having to go down through my own account and support the previous layout was much more convenient and much more like the standard layout for applications for retail sites
It got worse!
by lovelaurynb on 2020/06/15 19:43
Every time I try to view activity for a time frame and I reach the end of the list, it automatically refreshes and says there are no pending posts or activity for viewing. This is very frustrating. The next thing is it’s super hard to select which time period I want. Once I release my finger to continue scrolling, it automatically loads the period I landed on accidentally. This is time consuming and basically defeats the purpose of using the Done button. Someone made a comment about the UI/UX being great. Ha it failed the first test, functionality. I wish it would also auto detect my face for login
Great App and easy payment options!
by MickeyMar! on 2020/08/02 12:26
Been using it regularly. Easy log in and I can see any pending changes ASAP and pay on them easy. At first I made a large Payment...yes, a payment and they held it for 7 days. Not good when you need to access your credit line but they said cuz account was new. So maybe make smaller payments a free times over a few days.
Loving the App
by Melekzeynep on 2020/10/06 20:58
Thanks for making my bill and purchases even easier. No more signing in via the website to figure out my bill in one spot and pay it in another. All together and easy to figure out. I actually got my bill paid off faster since I can sign on and make extra payments whenever I want to.
Effective & Efficient
by Afghaniguy on 2020/10/30 15:31
This App was long overdue. Better late than never. It’s easy to use. Add a function to view and print the statements in format that works for all types of smart phones. Add a notification pop up option for payment due dates. Add a pop up for notifications every time the card is used to prevent unauthorized uses.
Like having apps to pay bills
by veggrrrl on 2020/08/17 16:10
Wish U could set up auto pay. How do you get rewards, I have payed % of my bill. Only reason I got this card was for rewards. Having a card with a 150$ limit is more of a hassle, have to pay it as soon as I make a purchase just about. So I’m waiting to see what benefit this gives me. So far nothing. Not a single reward earned. Very disappointed in the card thus far, and the fact that you can’t set up auto pay
So easy!
by Betty Pants on 2020/07/07 16:20
Love being able to access my account and make payments without the hassle of trying to opening a new browser from an email bill or going through the store app to access the card page and log in over and over again to make payments. Thank you so much!!
Missing functionality
by Red Dawg 4129 on 2020/08/05 22:19
You can only see your balance, make payments, and see your reward points. No way to contact the bank directly from within the app and in this day and age that is just a basic functionality that is expected with any banking/financial company and their mobile apps. Email and chat with support functions should be added. App works fine otherwise with its very limited options. Much to be desired
There is no way to dispute a charge
by Faithful Mama 2 on 2020/06/11 04:33
It’s laid out nicely and I can find information quickly but there is no way to reach out and dispute a transaction/charge that is not suppose to be there. I also wish there was a way to see what the items are that were charged under that transaction. I have 2 charges pending and I didn’t order anything for that amount. Worried. Will need to call I guess.
One of the worst bank apps by far
by Not-Mozart on 2020/10/11 13:47
This app does not show statements (even though other Synchrony Bank apps do). This app does not show payments made. This app has a feedback tool but deletes everything you write when you click on anything besides submit making it very difficult to submit feedback after you actually spent time to try to explain why this app is poorly designed. It’s basically designed to obfuscate your own information from you and frustrate you. Worst UX banking app currently available — even clumsier poorly developed apps are better.
Doesn't show what was bought
by Bob Snopes on 2020/10/05 00:07
It's an okay app so far, and slightly more convenient than logging in from a browser, but it doesn't show what was bought like the website does. I check my activity mostly so I can see what each transaction bought so I can categorize it in my budgeting app correctly, but this app lacks that feature that the website has. If it included that feature I would keep it installed.
Time saver
by Walk a mile in my shoes on 2020/07/16 16:13
Sometimes I wish they would leave well enough alone, If it ain’t broke. I had no problems with the last version. It took some getting used to but its easy to use. I use this app to pay my bill every month and it’s takes less than a minute, but so did the last version.
Good app, so close to being great
by sethkj1212 on 2020/10/05 11:17
Overall I like the improvement in this new layout, however, if they would allow us to redeem our rewards in the app instead of having to go to the website on a browser that would be amazing, and being able to request a new card when it is misplaced would be a great feature too.
Update the App
by Brey02025 on 2020/07/14 17:12
The app is better than before. The Payment section made me worry because it looked like I forgot a payment on the “Select Payment Date” section saying “The date selected is passed the due date...” Etc. even though I know paid really early. I think if the person paid their bill, it shouldn’t have that as a notification, therefore implying that the person might’ve missed a payment. Almost had a heart attack.
No paperwork, maybe stick with traditional methods.
by .SomeDogDude. on 2020/06/09 13:10
I would like to see monthly statements, accrued interests per month, and purchases made on the credit card all on one sheet pdf to download. (Not just $$ totals made that day.) also, several warnings for balance overdue with due upcoming due dates. The app is confusing. When I looked at it, it seemed that the three purchases made on June 3rd ($200 total purchase) (with zero balance on June 1st since everything is paid off at the end of the month) is now overdue for the June 3rd due date.... ummm.. what?? Maybe suggest your software engineers to read the terms and conditions set forth by the credit card company before redesigning the app. If you need help designing an app for a credit card, Chase Freedom card program is excellent in this matter. I would learn from these guys, since we have been with them 10 yrs and have had no issues whatsoever.
Check statements
by Daryl.Wright7 on 2020/09/11 04:27
I’ve called many time to find out when is the actual end of my billing cycle and no can give me a straight answer. And I also apparently can’t change it. It would be nice to view all that information in the app. They told me the date keeps changing because not all months have the same amount of days. I don’t know just please fix that issue and I’ll put 5 stars outside of that it’s a great app
It’s better than other stores
by Dahvarna on 2020/11/17 14:52
I love how I don’t need to go through the hassle of going through too many browsers and app limitations to pay my bill. It gives you the option to automatically lo in quick and easy we see statements, everything and purchases. I’m satisfied!
Started out not working with my phone now it’s Great!
by lizAmber90 on 2020/09/16 11:43
Had a problem logging onto the app in the past would use to have to always use the web browser to make the payments, not sure what they did differently but now it’s easy to use and makes it very easy to make my payments
Easy and helpful
by Mrs.Dion on 2020/09/05 11:00
I haven’t had to use this very much but I started when I wasn’t around my computer and let me tell you from the print size, immediate access to the account info, to making a payment and getting my confirmation two different ways immediately made me really LOVE this app!
Love it!
by Dee8824 on 2020/06/17 18:57
So easy to use. Grab my iPad or iPhone and within minutes I’m able to search for what I want and place the order. No more driving to a store, searching for a product, standing in line and hauling it home. Woohoo! Shipping is free (with Prime) and my purchase is delivered right to my door within a day or two. Doesn’t get any better.
by dubbzman150 on 2020/11/21 01:23
But not understanding the coronavirus virus, following behind on my bills and dropped the amount of my 3100$ to 800$ but following behind all my bills. I pay my bills on time regardless. Apparently they look past my history of paying in time. I explained, and don’t look a deadly virus meaning hours for bills, it sounds like redundant.
Me Logan
by Cranst on 2020/06/17 01:16
Do not update your software without saving the passwords and other user information needed for the user logged in after the updates. This has been a true process for years with everybody using the same method to save the password in the end user ID and memory to reload it back into the account after it is updated the software thank you
by MzEmpressDivine on 2020/08/15 20:05
I love that everything is so simple and convenient when using this app. It’s more thorough than some other apps where you have to either search and search or call customer service. I’ll be even more excited come holiday time when I can give amazing gifts to my family.
Everything is very good but the transaction tracking.
by Grabino on 2020/09/14 23:24
Considering the growth of this app from the first iteration to now, it’s improved leaps and bounds and is the primary way I pay for my AMZ Storecard. My only issue is that there has to be someway to integrate the order details with the card, considering that the items are only coming from the AMZ primary store and marketplace. If that existed, this would be a 5 star app.
Easy to use but needs more info
by nicole in seattle on 2020/10/20 21:00
The app is easy to use so I love that. However, I wish that the transactions showed the full receipt and everything that was purchased. I would also like to see the returns show the same thing. It can be difficult to follow the purchases and returns when all it shows is the date and price.
App Might Be Compromised
by ReginaMonroe on 2020/08/10 21:57
Giving a low rating due to a recent experience. I had an issue with the app for payment. The app would not accept my submitted payment and the error message indicated "unauthorized or invalid bank" and then prompted me to re-enter my banking details. I thought this was odd given I've used this app multiple times to make payments. Instead I Iogged on via the web browser and made a payment with no issues with my already setup bank details. Be careful if you are prompted for this. What assurances do we have to ensure this app is secure? Thanks
Payment pending
by MZBell on 2020/09/18 12:59
This redesigned app truly lacks the notification that a payment has been made and is being processed. It needs to reflect that. The way it is currently seems like a payment is still required as if nothing was paid/scheduled yet but it was paid. Misleading. This is very misleading because the black box to click on to make a payment and the amount due are still displayed as if no payment has been made/scheduled. Updates are needed to fix this.
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