Screenshots
Search Visibility
App name
virginia lottery Official App
Description
Download the virginia lottery official app, and experience MobilePlay! MobilePlay, a new feature in the virginia lottery official app, allows you to play virginia lottery games right on your phone when you are at a virginia lottery retailer. Simply register or login to your Lottery account, deposit funds to your player wallet, and start playing right from your phone at a virginia lottery retailer! In addition, the app will continue to offer your favorite features such as Scan A Ticket, promotional entries like eXTRA Chances, winning numbers check, and more. Now, with the virginia lottery Official App featuring MobilePlay, you can enjoy features such as: • Play your favorite draw games like Mega Millions, Pick 3, Cash 4 Life and more. • Enjoy our new line of e-games: digital games available only through MobilePlay. • Fund your player wallet with Debit Card, PayPal, or Back Account ACH transfer. • Withdraw winnings to authorized PayPal or Bank ACH accounts* • Scan eligible tickets to enter promotions like eXTRA Chances • Scan any draw game or scratcher ticket and see if it’s a winner • Check jackpot amounts and winning numbers • Search for virginia lottery retailers all over the state *individual prizes of $600 or more will be processed by the Lottery and delivered to the winning player outside of the app
Barely functional app
by Unruleybat on 2019/10/08 12:57
This app is only useful for checking scratch offs and last numbers drawn. All other worthwhile mobile features are seriously hampered. First, you have to be near a kiosk to buy any tickets (powerball or egames.) Second, that doesn’t work!. I constantly receive Bluetooth errors, or “down for routine maintenance” errors. Finally, if you want to give up on this app like I did, you cannot get your money that you deposited back. So now I’m stuck with an app that doesn’t function with money locked inside. My fault I guess. “A fool and his money are soon parted...”
Odds of liking this app Zero
by Cospar on 2019/09/25 19:51
What’s the point of having an app that requires going to lottery seller anyway?
Worse than before
by rgoldtsv on 2019/09/18 00:10
Can’t scan a barcode now and for some mysterious reason they still can’t get Touch ID to work. Just go to a machine and skip the headaches if this app. Updated: You basically have to be standing inside a 7-11 to do ‘mobile play’ so what’s the point of the app? Randomly allows TouchID to login. Terrible app.
BS App!
by myguy5555 on 2019/09/17 15:52
I have 23 dollars on this app and can’t even use it bc everytime I go to a location it never connects to Bluetooth! Fix it!
Bluetooth & Retailers Locations
by TCzns on 2019/09/14 17:56
I would love to use this feature from where ever I am located. Constantly get an a error stated that I need to be near a retailer to use.
Useless App
by Djs117! on 2019/09/14 13:32
I’m not an avid lottery player. I don’t play scratchers or any of the other small games. Typically I will buy a powerball ticket 2-3 times a month. But like a lot of people, I don’t carry cash on me most days, not even $2. I thought the app would be an easy way to get around that. I deposited $20 into my account to get started, but didn’t realize that you basically have to be standing next to the lottery machine in order for the app to work. I spent the first $16 on 8 tickets over the first couple months, usually requiring 2-3 tries each time for it to work. Recently, it hasn’t worked for me the last 5 times I’ve tried. I wanted to withdraw the last $4 and delete the app, but it doesn’t allow you to withdraw your original deposit, only winnings. Guess that $4 is gone. Oh well, it’s just $4, but save yourself a headache and don’t download this useless app.
Fix the problem
by SlattSlimmeSlitt on 2019/09/11 21:33
Please FIX THIS APP it’s a good convenient app just needs WORK ASAP🙃
Can’t log in
by rwoodsr79 on 2019/09/07 19:10
I downloaded this app August 30th and tried to login with my credentials that I knew worked, because I had just logged in the website on my computer. I got the following error every time until I called the number provided: Error getting player account, please try again. If the problem persists you can contact customer support on 1-804-692-7777. The CS guy was more useless in resolving the issue and relegated it to being a “probable update (he) they didn’t know about.” He said to keep trying and it should work once the update is complete. It is now September 7th, more than a week since that call, and I’ve had the same error every day since. I’m not saying don’t download this app, but I am saying your CS needs training and the app needs fixing. Because it doesn’t work as promised, it should get no stars, but at least one star is required. I’ll increase the stars once the issue is fixed. As an aside, I’ll be more than happy to talk to CS department head or higher about this issue, because clearly the CS reps are clueless.
Egames are a waste of time and money
by c moody on 2019/09/04 16:35
With egames your able to play scratcher type games on your phone and pay digitally but you must be near a kiosk. So imagine standing near the lottery kiosk without using it. Very awkward, having to explain why you're near the kiosk but not using it and basically becoming free advertisement for VA Lottery by explaining how egames work. Played one game, it worked fine. Tried to play another after 5 attempts, I got various error messages about Bluetooth connectivity and just basic error message and to call the 1800 number. One good question for VA Lottery, if I’m on my phone playing an egame, how am I supposed to troubleshoot on my phone while on the phone with tech support, eventually, I’ll be asked to reset the phone and try again... not a convenient way of playing the lottery. Leave this app alone as far as playing, Great for checking numbers if you play them.
Horrible
by T Blass on 2019/09/03 00:23
I have $30 stuck in this app and no one will respond.
Great concept but difficult to use.
by Bh2o!!!!!! on 2019/09/02 17:30
The app logs me out when app closes, which I like. However, the fingerprint id has been failing to reload app and I can never remember my password- which I think defeats the purpose of the fingerprint id. App is also unorganized and difficult to use. I’ve purchased tickets, but couldn’t find them to check the numbers. There should be a notification to let you know if you won or lost. Great concept... but difficult to use. Many improvements need to be made.
Such a rip off!
by mom nero on 2019/09/02 04:55
I deposited $30 in my account for mobile play. It even if I’m standing beside a machine it won’t let me play. I’ve removed the app and reinstalled 3 times and it is still screwed up! VA Lottery makes enough money that they should be able to pay someone to make a legit app that WORKS! They are loosing money everyday because if they had an app that actually worked - they could sell more tickets!! Come on people - get your crap together!
Horrible
by Billyjoejimmybob on 2019/09/01 03:44
Developers of this app should be fired. Any good reviews are fabricated I am sure. This is the worst app in History. Zero or negative stars is needed. They had an app that was so nice..., then replaced it with this Garbage. Still garbage 8-29-19
Not Great
by pgbuck on 2019/08/30 16:36
App glitches way too often. This morning I couldn’t make a deposit or see my balance. Just got an error to call customer service. I agree with another poster that you should be able to play using Bluetooth anywhere and not have to pull up to the store to play. Also, there are too many steps if you want to play a saved set of numbers in addition to an easy pick, you have to go back to start each time.
Missing Drawings
by No Nickman 3696 on 2019/08/26 20:17
DO NOT USE THE APP. This app is the absolute worst. First, I purchased both MegaMillions and Powerball tickets with multiple drawings (5 weeks worth) and while they initially appeared on my app and in my history they no longer appear. There are supposed to be remaining drawings but nothing appears on the app or the website. I am not even sure that I actually had tickets at this point. But they took my money. Second, you have to be at a retailer to purchase tickets with the app. You don’t need to be with the website. One main benefit of the website was not having to go to a retailer. In short, the app steals your money and doesn’t add any significant benefits or functionality over the website. DO NOT USE THE APP.
Huge let down
by Dtlathiel on 2019/08/23 18:47
The app is just beyond struggling. This day in age of technology has so much in place to prevent these simple errors the app has. The online lottery and the app force you to have two separate wallets. Dumbest thing ever......we download the app to have the mobile version of the desktop. It makes since because the user interactivity is starkly different on the two platforms. The Bluetooth connectivity doesn’t always work and the updates and routine maintenance is more prevalent than the ability to experience streamlined usage. Just horrid. Absolutely horrid experience.
Scan ticket
by 28travelroad on 2019/08/22 11:05
Unable to scan ticket using app for the past several weeks.
Good idea but unstable service
by Borisk11 on 2019/08/22 05:10
Unlike most users the app haven’t frozen yet on my iPhone 7. However i just stopped at Wawa to use the Bluetooth terminal to purchase some tickets. Logged in selected numbers and how many draws. So far cool. Then checked out it said “item in my cart failed” next message rolling fast “session time out” then the app shows the screen that is unavailable due to maintenance :(. So no way for me to see if my transaction went through if the balance in my account is the same as before. Just nothing. Waste of time!!
STAY AWAY FROM THIS APP!
by Cassie878787 on 2019/08/22 00:22
The ONLY nice thing about this app is checking physical tickets. Other than that, the app is so unorganized and hard to use. I feel like they’re stealing my money on it. I’ve purchased mega millions and a few others and I cannot find my numbers to check them. It says there’s no history, except where I loaded money to the account and it still doesn’t have all the recent history. So I basically paid for tickets and now they’re gone but they have my money. It’s STEALING. The numbers use to show before they did the drawing but they’re gone now. I lost over $50. I will never put another dollar into this app. It’s so depressing. How would I even get my money out of it if I won? They should send out a notification when the drawing is pulled to let you know if you won or not. Too bad I can’t even check it manually. Thanks for stealing my money. STAY AWAY FROM THIS APP.
Poorly designed
by pksouth on 2019/08/20 11:40
Not designed well at all. No option to check what numbers you’ve played. You have to physically write them down to check them.
Cant compare your numbers with winning numbers
by fastmxrider on 2019/08/20 02:38
U cant see if u won there is no place to check your number with the winning ones i guess if u win the app will tell u but there is no way to look at ur playing numbers and winning numbers at the same time
Seriously lousy
by Dave804 on 2019/08/12 15:52
The usability of this app is horrible. Simple things like back buttons aren’t utilized in the app for account navigation. It’s awkward and doesn’t even correctly log transactions. Which is another issue altogether. VA lottery couldn’t make getting your money out any harder. I had a withdrawn from my account and although the money is now gone it shows no transactions or even a reference number to inquire as to where the withdrawal went. Connecting bank cards or bank accounts never works. There is always an issue with VA lottos ability to validate accounts. I have no idea who coded this app but it’s horrible and I don’t know how anyone could vest any trust in transactions. This works more like a concept beta then a useable app! Just sad VA lotto.
Bluetooth Never Works
by MOMS DEVICES on 2019/08/12 02:59
Bluetooth error ALWAYS comes up. Never works.
Nothing
by neek804 on 2019/08/08 17:00
The App says Bluetooth needs to be on an it is, do I need to sit at the store to actually play?
Garbage would be putting it nicely
by BGVA82 on 2019/08/08 01:30
I bought the credits but anytime I try to play, it tells me I need to be in range of a lottery retailer’s Bluetooth signal...even when I was actually IN the store. Waste of time and money.
Great Concept but Poor Functionality
by Meka8427 on 2019/08/04 14:15
I have an IPhone Max and this app does not allow FaceID to login. Every time you go into the app you have to login, it does not keep you logged in. Sometimes the app just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when the app is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers. You would think that all the money that VA lottery pulls in that they would have the best developers to create this app with the best technology so this app will work flawlessly. At this stage this app is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence this app’s ratings.
Needs improvement.
by d3f3at3d on 2019/08/02 23:33
I keep having to retype my email and password every day even though I have fingerprint login. The app constantly crashes when placing my wager. Having to be within Bluetooth range of a machine is terrible, I look weird standing by a machine for an hour. The odds of winning anything seem worse than just buying a lottery ticket.
Not convenient
by Mouse6530 on 2019/08/02 12:25
Should be able to play anywhere, anytime without being connected to VA lottery Bluetooth, it defeats the purpose.
Can’t play through the App
by ApplePlumGrape on 2019/08/02 10:19
Not really much to complain about because I can’t do anything except check numbers. Every time I try to add money the App says there’s an error and to call a #. And I can’t sent this unless I up the star to at least 2 stars because every combination of nicknames the system says it’s taken. There’s no way someone else thought of ApplePlumGrape
Comments
by dontrequireanickname on 2019/08/01 09:32
The app doesn’t keep you logged in after closing. But at least for now, Touch ID works. It takes too many ‘clicks’ to get to entering extra chances. Navigation back to the main screen after going into, for example, winning numbers for a lottery. This needs a ‘home’ icon, not (just) a menu with ‘Home’ as another option. Seems too many clicks to scan a ticket. Take a look.
Problem with log in
by Read1953 on 2019/07/31 13:54
I didn’t have any problems ever until I deposited money in my account. Then suddenly it doesn’t recognize my password , cannot find Bluetooth, doesn’t recognize my my email. Sounds like a set up to me.
Horrible
by Tams629820 on 2019/07/30 15:39
Never works. Garbage app. Always getting error after error
Can’t play egames
by Original Crispy on 2019/07/30 10:23
Sometime last week I made a deposit and was geared up to play lottery on my phone. It didn’t work. it told me my Bluetooth had to be on and that I had to be near a lottery retailer. I had my Bluetooth on but I wasn’t near a retailer. I drove around to several retailers and still couldn’t use the app and I’m having a very very very difficult time getting my money back. I would say wait a couple years until the developers got this figured out. DONT DEPOSIT MONEY
Slow and Unresponsive
by iDon'tLike on 2019/07/30 10:22
This app is slow and unresponsive. It did not load soon after opening and remained on logo screen. Then it would not let me login - even after verifying my pw several times - AND IT WORKED fine on website. . After becoming frustrated I deleted the app and used the website.
What’s the point?
by wrightone44 on 2019/07/29 22:06
I downloaded the app thinking I would be able to purchase the tickets via my phone. I never have cash on me and there never purchase them in the store. After downloading, I find out I have to be in a store near a lottery machine to purchase anyway. ???????? Kind of pointless?
Problem adding tickets
by JerzeeFlow on 2019/07/29 21:06
When trying to create a draw Ricky to play on kiosks. The app consistently refreshes where you lose everything including cart items. Haven’t had problems with this app until about a week ago. I figure the glitches would have been corrected. But the Version Update hasn’t changed the current problems. Please fix this has been the convenient way to play tickets with out filling play cards
Worst app ever
by MSW54321 on 2019/07/29 13:34
Always getting Bluetooth error message even when I’m in the participating store ! And the $ u put in , u can’t get it back !!!
Ridiculous Concept
by Otis WBC on 2019/07/26 12:23
I can purchase lottery tickets for certain games with my laptop. I can purchase lottery tickets for certain games by using the same website using my iPhone. HOWEVER to purchase those same games using this app I have to be at a lottery retailer? What’s the point of that? Whenever I’ve gone to a lottery retailer there has never been a line. Whoever thought of this concept should be fired. I will NEVER use this app unless I can buy lottery tickets from anywhere I want.
Doesn’t work or let you register
by Cwines on 2019/07/25 23:36
It just says loading loading that’s it
Worthless App, Hard time locating terminals
by JAL 23456 on 2019/07/23 20:33
I’ve tried unsuccessfully to use this app to Purchase tickets at lottery retailers while standing in line on 4 occasions and it still can’t find blue tooth signal from lottery terminal. Additionally, it uses the same lottery login but funds in app don’t show in your online account. Cheap programming not to be linked to online account yet same login. If it was linked, then my deposits in mobile would be available in my online account. Seems like a programming shortfall rather than security issue since it’s the same account login. Plus the App map feature fir finding locations has never worked.
So far, no problems!
by ibbebe10 on 2019/07/17 19:43
Reading prior reviews made me nervous about downloading this app, but I’m glad I did! Obviously, there’s work to be done, but I’ve had no real issues. The need to be within range of a retailer is painfully inconvenient, I just hope things will improve in time. Nice start!
Not able to play games
by Angie and Elara on 2019/07/16 16:15
Worked great for a week. After that when I try it keeps saying lottery machine down for maintenance or unable to load games. It says that at every machine and it’s been that way for weeks. Now my money is sitting there and I would rather have it back.
What’s the Point
by jfwrbetetb on 2019/07/08 21:26
Wish I had read the reviews before depositing money. Having to go to a lottery retailer and not having the app linked to your subscription money are both below typical expectations in today’s world. There is likely a legal reason (big government watching out for us stupid citizens) that these two things aren’t available, but because they aren’t, this app doesn’t really provide much benefit.
Need improvement a lot
by astrosomni on 2019/07/06 16:14
Couldn’t get it to work with Bluetooth signals. Always gives me no Bluetooth signal error. Wasted deposit. I thought I would use the deposited money on its official website but I couldn’t see my deposit amount although I could login. Is the mobile and web lotto use separate deposited fund? In this day and age, too much inconvenience to play lottery online, ridiculous.
Gone again...
by pd103kid on 2019/07/02 22:05
After the last update I downloaded the fingerprint recognition (iPhone 6s Plus) disappeared 👻 so I had to look up my password and re-enter it again. This is not the first time for this problem; kindly update the app to not deactivate the fingerprint option each time it updates. Thanks...
Paid in can’t access app and they won’t give my money back
by Prettywithink on 2019/07/02 16:03
I’ve been going back and forth with their “customer service” for two months now. I suddenly stopped being able to access the app. I get an error every time I try to login. They kept passing me to diff departments who would pass me back and forth. I asked for a refund since I am not able to use the app, was told I would get a refund a month ago, was told today they don’t issue refunds. Calling my bank to report fraud.
Pathetic. Don’t bother. Walk to the store, it’s easier
by Mjhora63 on 2019/06/29 23:27
This app is horrible. Funding the Acct is burdensome and clunky. It does not link to the web Based Acct, and must must stand in the store to acquire blue tooth signal so purchase will approve. If I must stand in the store, then why wouldn’t I just make the purchase THERE? WORTHLESS. The opposite of convenient. The OPPOSITE of helpful.
Not good
by Bonchi_chi on 2019/06/27 23:07
Worst app ever! I only use it one time because everytime I try to login It doesn’t let me cause theres a pop up that say that my email is not recognized. HATE IT!!!
Stupid app
by Russ98765 on 2019/06/25 20:36
This app will only allow you to purchase scratchers or tickets when you are within Bluetooth range of a kiosk. It will allow you to scan a barcode to check for winning games.
Doesn’t notify that you won/ won’t give you winnings
by DJ Bugg on 2019/06/25 20:34
DO NOT play the on the Virginia Lottery mobile app. I played on the 21st and the number came out THAT DAY, and they haven’t given me my winnings. They didn’t take their time when they took the money out of my account! #scam #dontdoit
Use of app
by rusty bmw on 2019/06/23 19:37
Can this app be used in Maryland
Never works
by Dustoff1968 on 2019/06/22 20:10
Never works. Always says system unavailable even when standing next to a lottery machine. Worthless.
Smh
by ThatRN87 on 2019/06/19 22:52
Not convenient when you have to be around a lottery machine with Bluetooth to be able to play. Might as well continue going inside the store
Needs Some Work
by Tx_Tiger on 2019/06/15 09:10
Incredibly frustrating. I’ve had the app for several months now and honestly it needs some work. Whatever you do though, don’t put money in an account if you actually want to use it or see it again! The Good: - You are able to scan your tickets to see if you’re a winner - You are able to create your play slip in the app. Then at the store you scan the QR code (the new “barcodes”) to get your ticket. Makes multi-drawing plays easy. - Shows you the various games that are available, the max payout/jackpot etc to allow you to de ide what you want to play. - You are able to edit easy-pick numbers or delete who sets of numbers if for some reason you don’t like what numbers you got. The Bad: - Although it says you can use Touch ID and face recognition, at best, despite being enabled, it is inconsistent but usually doesn’t work. - Easy-pick numbers don’t get flagged that way on the ticket (with the “EP”) rather they show up as player selected numbers. - the 1 time I got the app to work I wasn’t able to check my number using the app. Perhaps it’s possible but not intuitive. Nor was I able to get an actual play slip. The Ugly: - All money deposited is non-refundable yet the app is terribly unreliable. The times I’ve tried to use it (standing in front of VA Lotto vending machine) I got an error indicating the system was “down for maintenance”. What that means is my money is tied up with the VA lottery earning no interest (for me but I’m sure that isn’t the case for VA) - I am unable to access it, use it, or get it back. UPDATE: I tried this now about 20 times in different location and only had it work once. Every other time the system wasn’t working. 5% would be good for a lotto jackpot but not so much for an app. The Clunky: - You can’t select your numbers and easily do quickpick/easy-pick on the same ticket. If you choose to select your own number then quickpick is not an option. If you choose quickpick you could go in and edit the selected number to select the ones you want.
Glitches getting worse by the day
by Christophe24544536 on 2019/06/10 03:48
iPhone XR completely up to date, yet the app freezes upon opening a majority of the time. Other times it loads up completely but won’t allow me to log into either of my two accounts. And then sometimes I can log in but it rejects my PayPal deposit. When working as it should, it is convenient, but would be better if you could just play over WiFi from anywhere instead of having to Bluetooth to a machine at the store. The app has been completely useless for the last two days and hope an update with fixes is in the works. Will probably delete in the near future if it continues to not let me log in.
NOT CONVENIENT
by mostrick on 2019/06/09 13:46
With this app you have to be within Bluetooth range of a retailer. So, what’s the purpose of this app if I still have to visit a retailer location???
Only worked twice for me
by Miney43 on 2019/06/08 13:20
I would like to give it this app 5 stars for no more waiting in line. I didn’t mind going to the local retailers since many of them was within a mile. I kept getting the Bluetooth signal error. I check my phone and also went to different stores. I had to delete the app then downloaded it again like I had read in another review. I was able to purchase one mega million ticket before getting the signal error again. After that no matter what I did nothing worked.
Bad App.
by Grappler57 on 2019/06/07 22:11
I downloaded the app thinking I could purchase lottery tickets. But you literally have to be near a lottery outlet for the app to work. If I have to be near the store I might as well just go in the store.
Worst App ever!!
by Lttl-shanrock on 2019/06/07 14:44
At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying the app I find out that you have to be near a lottery retailer for the app to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike the app on the fact that it’s so inconveniencing to the player.
Extremely limited
by Va4profit on 2019/06/06 12:35
I was not aware that in order to use the new gaming option you literally had to be in the location of a lottery distributor. That being said, when I was, I still was not able to play the games on the app saying I wasn’t in range when I was literally feet away. Until they fix I would stay away.
awful app
by Boog T on 2019/06/05 22:26
Cannot connect to any retailer even standing within a foot of the front door.
Waste of Space
by UntilMoraleImproves on 2019/06/03 21:53
I should have paid more attention, you have to be in a store selling lottery tickets to actually use it. So instead of buying tickets from a person a few feet away, I can buy them on my phone? Just stupid. I can buy tickets on the internet but not on my device that can GPS verify I'm in the state. Useless app
So many issues- Haven’t been able to play yet!
by Muser123 on 2019/05/30 02:36
The Bluetooth feature makes you find a retailer that has the lottery in order to play any Pick 3, 4, 5 games from in the app. The retailer locator doesn’t work well at all and locks up or freezes. Frustrating when you have money in your account and can’t play. Poor quality and overall inefficient. Will be asking for my money back.
Very Disappointed
by Ti7082 on 2019/05/29 23:15
I had a $3 balance on my app and it disappeared. I know I didn’t spend it because I haven’t visited a retailer in 2 weeks. Also, I see that I won $4. I was not notified by email nor has the money been deposited into my account. Plus, I absolutely dislike the fact that I can only play this app when I’m close to a retailer. I would like to play in the comfort of my own home.
Recent Changes Limit Usefulness
by Masquerade Brawl on 2019/05/27 19:53
This app could use a lot of work. Recent changes to the app have eliminated all convenience. I used to be able to store playslips on the app and access them at a player kiosk in order to purchase. App no longer stores playslips. App requires a login each time it is opened which I naturally discover at the point of sale kiosk and do not remember credentials. Touch ID would go a long way to improving this. The user interface is incredibly cluttered. I think the menu could be simplified and have a better flow depending upon the information or game desired. Lastly, playslip scanner is incredibly slow and glitchy. I
Did not like
by lottoletdown on 2019/05/27 00:08
I had to go all the way to the store to do anything with this App. I thought this was going to be a convenient way to play lottery without going to store. Why have the app if you have to go to the store to use it? My money wasn’t hooked to my lottery account. I could only use it on the app.
By the games on store ..
by claudiafeliz on 2019/05/26 13:03
I have tried to use the mobile app to play scratch off games, but i get an error message that it will only work if I am in a store that sells scratch off games. Then why bother with a mobile app? I can just go to the store counter and buy games from the person behind the counter. You really didn’t think this through.
Trash
by AaronAJ on 2019/05/25 22:14
Someone that never played the lottery in their life must have created this app.
Not sure why this exists
by bigddestroyer on 2019/05/25 20:54
Downloaded this to gamble from my room. But after depositing money I had to go the store anyway and stand outside like a hobo while i play on my phone. What’s the point in this? If I have to go the store anyway, why would I want do play on my phone when I can buy scratchers or tickets? Withdrew money and it says 0 balance but there is no money in my paypal account. Did this app steal my money?
Rip off
by SquishyTishy5 on 2019/05/23 18:26
I am unable to spend the money that I deposited. There is an error message every time I try to play an E game or check out my game slips. I’ve been to 4 different lottery retailers and they have no idea what Lottery Bluetooth is. This app and the lottery account is supposed to be connected but I’m showing a $0 balance in my account on the website and $30 on the app. I want my money back. This app is only good for scanning tickets.
Don’t waste your time
by wwin dc on 2019/05/18 22:48
Don’t get this app. It is ridiculous one has to be “in Bluetooth range of a retailer” to buy a ticket. If I’m in Bluetooth range I’ll go in the store Sad
Fix Mobile App
by disappointed216a on 2019/05/18 15:04
Like other review says. you cant play on app unless you are near retailer bluetooth. That makes no sense. Dont take people’s money and then tell the details. This is not a good app. No one should have to be wirhib a certain distance of retailer. I am a quarter mile away and it still wont work. Do I have to be on the store? I want refund.
Worthless app
by mydospennies on 2019/05/18 00:39
Where to begin with the problems: it’s slow, navigation is horrible, can’t handle transactions properly, doesn’t recognize location services, and — my fave — the home screen is a default error message. One of the worst apps I’ve ever come across. If this is the best a state government entity can do, it speaks volumes about lack of competency. Oh, and they launched this app to replace their original app, WHICH WORKED FINE. The developers who got paid for this junk app must be laughing up their sleeves while sitting in their elementary school classrooms.
The worst
by Niniko2015 on 2019/05/17 18:51
I wouldn’t even know where to begin. Pretty much the worst app on the market. Slow and doesn’t connect you most of the time. There is just always some issue. Out of over dozens and dozens of times I tried to use it, worked only once.
Still Needs Work
by Maddi Bleu on 2019/05/17 12:16
This will be a 5-Star app when it functions as a mobile version of the website sans the subscription requirement for draw games. As it stands the app and website function as two separate entities that don't synch or communicate with each other. Account funds and favorite numbers do not show up in both platforms. The website allows you to play games from anywhere in Virginia as long as location services are enabled on whatever device you are using and your location can be verified. MobilePlay within the app will only allow you to play within range of a retailer's bluetooth signal. I tried to purchase a ticket standing directly in front of a retailer and still received an error message. What is the point of having mobile play on the app if I have to inside a retailer to play? E-games don't work unless within bluetooth range either. Also, do all retailers emit bluetooth signals or just a select few??? Overall the app looks great but still has a long way to go in terms of usability.
Needs a lot of work
by JRNinDC on 2019/05/15 18:51
I find the app is very sluggish and buggy. I’m using the app on an iPhone XS Max with a good cellular signal, but everything seems to take a long time to work. I kept getting an error message saying I have to accept the terms and conditions, but there didn’t appear to be a place in the app to do that. I tried deleting the app and reinstalling and got it to work Now that it is working, I think it is a poor app. Purchases do not show a draw date, so I have no idea what dates my tickets are for. There does not appear to be an easy way to check whether the tickets are winners. I keep seeing an error message saying the gaming engine hasn’t processed my wager, but the transactions were processed. For an app that handles financial transactions, this one is terrible. If I didn’t have money stuck in the app I would not use it again.
Scam?
by Pansochist on 2019/05/15 11:41
So far, this app only allows me to deposit (non-refundable) money. However, it does not allow me to actually purchase lottery tickets/games. When I try to purchase, it tells me I have to go to a retailer. When I go to a retailer, I either get a message about problems communicating with the retailer’s Bluetooth or a message the systems down for maintenance. Anything that takes your money in exchange for a good or service that isn’t delivered, then claims “no refunds” is a scam.
Poor
by BabyLee28 on 2019/05/14 01:01
I added money and it won’t let me play saying I need to be near a lottery Bluetooth booth🤦🏾‍♂️
What’s going on
by Tcamp1581 on 2019/05/13 22:46
I played earlier from work in my truck and I wasn’t close to a store, now I’m home and it won’t let me play keeps saying I have to be near a Lotto Retailer with GPS/Bluetooth on? Why is that all of a sudden.
Online check do not work
by jkjhfdsfgjj on 2019/05/13 00:33
I went to a store with the vending machine. My Bluetooth and location was on. I have 20 in my account but the app kept giving a Bluetooth and location error.
Can’t play after deposit
by CEO_lex_ent on 2019/05/12 07:30
I live in a very populated area of the 757 yet when I deposited money to play, the Bluetooth was unable to connect to none of the 7 stores within a mile from me with GPS connectivity for the VA Lottery.. I’m starting to think this app is a bunch of crap after getting hype playing the tester games. And judging how terrible the print & play & scratch tickets have been over the last 3 months.. I’m about to cut off VA lottery period and just play when I’m in SC, MD, PA and NJ only.. let’s get this fixed!!!
Version 3.0.1 Now you can play & purchase without a retailer?
by Trucker Theologian on 2019/05/10 13:35
Love being able to purchase plays right on the app, but a little clarification would be helpful, you need to be near a retailer and have wi-fi on, and it won’t print a play slip unless you request it, so...it’s saved in my transaction history, so...I don’t need a paper slip? Please clarify in your notes, haven’t found anything describing this updated feature.
Better than the website.
by MG7709 on 2019/04/30 01:13
Still could use some polish but definitely better than the website.
SSN?
by Riggorog on 2019/04/26 17:34
I don't like the fact that this app is trying to collect my entire Social Security Number when I just want to deposit and play some games. I can understand asking for this after a win, but there is no need at this point. I will not submit this kind of information over a mobile connection. Change this and I will play.
Download
by Cowboyyoung on 2019/04/18 15:49
Not working. Transfer just spins 😮 I downloaded the app again, working now 😊
Lottery app
by 555suzy on 2019/04/15 18:45
Does not allow me to research the history of a number by entering the number and selecting any. Exact only.
SS# Grab
by Laymandj on 2019/04/15 12:46
Why do you need to provide your SS# to use MobilePlay before you win anything? I don't have to give the retailers my social before I play. Definitely not using this app based on that fact alone. Im so tired of all the personal data grabbing that Facebook and others do. Now the lottery is jumping on board.
App is broken
by ExchangeAdmin on 2019/04/15 09:21
Won’t access camera on iPhone XS Max for scanning.
This app is a joke!
by Froze me ⛄️❄️ on 2019/04/13 00:46
You can’t play nor check your balance. As getting all that money from people who plays the lottery, valottery should spend good money to make this app usable and easily accessible. The app could have been better than this. 😏
Cannot log in
by teddytoby on 2019/04/03 02:10
No matter what I do.threw away one ticket and will throw away this one .second chance?will not work for me.Had fun at one time frustrating now.. will not accept anything I enter.I took a picture that tells me everything I entered is invalid..my name ..my e-mail..e-mail topic and message all invalid ...poor service..
Horrible App
by dhkdhmfkufkuf on 2019/03/28 18:57
The only good thing about this app is being able to scan a ticket. Design and functionality -5 stars.
What?
by Nikotime on 2019/03/18 15:25
Other than shortening the line to pick numbers I don't get this app at all. Waste of space, and has a different login than the website as far as I can tell.
Not working
by Mailhandler on 2019/03/07 01:14
I was so happy when this came out! A god send for someone with Arthritis but now since Tuesday March 5 it won’t scan scratchers for second chance drawings!!!! Please fix
subscriptions
by CN757 on 2019/03/02 23:56
Can’t order my subscriptions online 🤨
Scam
by ghdirhorfh on 2019/02/26 15:25
Not worth your time, trash app and terrible follow up support.
sjs
by shanajayes on 2019/02/20 20:03
Can’t buy lottery tickets through the app as far as I can tell. Play slip doesn’t go into a cart so you can check out. What’s the point?
Unable to log in
by ssman on 2019/02/19 02:52
Like the thought of being able to scan for winning tickets. And would love to be able to enter my extra chance drawings, have yet to be able to log in. Really frustrating, I see this was a issue before and claim to have it fixed.
Can’t log on
by Brandonray480 on 2019/02/17 09:01
I can’t seem to log onto my account. I can Onlline but not on the app.
More bad than good.
by Cyrusparsi on 2019/02/15 12:42
Let say good thing first : ability to scan ticket to check it. Bad ( at least for me): 2-I try to go to my account as I used to but no luck. I couldn’t see my account to check balance. I prefer to see my account detail rather than be forced to click the icon to play. I think I will go to buy from retail stores. More freedom of my choices. 2- how to transfer my balance back to my bank or credit card account? 3- checking my account on previous version gave me a picture of my account. the worse point: as a resident of Virginia, I should be able to play while I’m am on a trip or just across the river in DC or Maryland .so this Is a crazy rule or law that not able to play in this situation. 4- there is NO option to play for one draw only. We should be able to have this choice. The purpose of play on line should be for convince of consumers.
Glitches getting worse by the day
by Christophe24544536 on 2019/06/10 03:48
iPhone XR completely up to date, yet the app freezes upon opening a majority of the time. Other times it loads up completely but won’t allow me to log into either of my two accounts. And then sometimes I can log in but it rejects my PayPal deposit. When working as it should, it is convenient, but would be better if you could just play over WiFi from anywhere instead of having to Bluetooth to a machine at the store. The app has been completely useless for the last two days and hope an update with fixes is in the works. Will probably delete in the near future if it continues to not let me log in.
Great Concept but Poor Functionality
by Meka8427 on 2019/08/04 14:15
I have an IPhone Max and this app does not allow FaceID to login. Every time you go into the app you have to login, it does not keep you logged in. Sometimes the app just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when the app is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers. You would think that all the money that VA lottery pulls in that they would have the best developers to create this app with the best technology so this app will work flawlessly. At this stage this app is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence this app’s ratings.
Worst App ever!!
by Lttl-shanrock on 2019/06/07 14:44
At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying the app I find out that you have to be near a lottery retailer for the app to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike the app on the fact that it’s so inconveniencing to the player.
Egames are a waste of time and money
by c moody on 2019/09/04 16:35
With egames your able to play scratcher type games on your phone and pay digitally but you must be near a kiosk. So imagine standing near the lottery kiosk without using it. Very awkward, having to explain why you're near the kiosk but not using it and basically becoming free advertisement for VA Lottery by explaining how egames work. Played one game, it worked fine. Tried to play another after 5 attempts, I got various error messages about Bluetooth connectivity and just basic error message and to call the 1800 number. One good question for VA Lottery, if I’m on my phone playing an egame, how am I supposed to troubleshoot on my phone while on the phone with tech support, eventually, I’ll be asked to reset the phone and try again... not a convenient way of playing the lottery. Leave this app alone as far as playing, Great for checking numbers if you play them.
STAY AWAY FROM THIS APP!
by Cassie878787 on 2019/08/22 00:22
The ONLY nice thing about this app is checking physical tickets. Other than that, the app is so unorganized and hard to use. I feel like they’re stealing my money on it. I’ve purchased mega millions and a few others and I cannot find my numbers to check them. It says there’s no history, except where I loaded money to the account and it still doesn’t have all the recent history. So I basically paid for tickets and now they’re gone but they have my money. It’s STEALING. The numbers use to show before they did the drawing but they’re gone now. I lost over $50. I will never put another dollar into this app. It’s so depressing. How would I even get my money out of it if I won? They should send out a notification when the drawing is pulled to let you know if you won or not. Too bad I can’t even check it manually. Thanks for stealing my money. STAY AWAY FROM THIS APP.
Useless App
by Djs117! on 2019/09/14 13:32
I’m not an avid lottery player. I don’t play scratchers or any of the other small games. Typically I will buy a powerball ticket 2-3 times a month. But like a lot of people, I don’t carry cash on me most days, not even $2. I thought the app would be an easy way to get around that. I deposited $20 into my account to get started, but didn’t realize that you basically have to be standing next to the lottery machine in order for the app to work. I spent the first $16 on 8 tickets over the first couple months, usually requiring 2-3 tries each time for it to work. Recently, it hasn’t worked for me the last 5 times I’ve tried. I wanted to withdraw the last $4 and delete the app, but it doesn’t allow you to withdraw your original deposit, only winnings. Guess that $4 is gone. Oh well, it’s just $4, but save yourself a headache and don’t download this useless app.
Needs a lot of work
by JRNinDC on 2019/05/15 18:51
I find the app is very sluggish and buggy. I’m using the app on an iPhone XS Max with a good cellular signal, but everything seems to take a long time to work. I kept getting an error message saying I have to accept the terms and conditions, but there didn’t appear to be a place in the app to do that. I tried deleting the app and reinstalling and got it to work Now that it is working, I think it is a poor app. Purchases do not show a draw date, so I have no idea what dates my tickets are for. There does not appear to be an easy way to check whether the tickets are winners. I keep seeing an error message saying the gaming engine hasn’t processed my wager, but the transactions were processed. For an app that handles financial transactions, this one is terrible. If I didn’t have money stuck in the app I would not use it again.
Great Start!
by Magillacutty on 2018/07/24 01:10
I’m a legit VA Lottery player and first I want to thank them for finally putting out a solid app. So far the graphics and interactions work great and I like the design. Couple of suggestions and you get 5 stars from me. I realize that not all of these may be feasible for a multitude of technical, legal or practical reasons. 1. Allow me to login to my account. Let me enter my extra chances, see my history etc. I assume this is probably in the works, but I want you to know it is a desired feature. 2. Allow me to customize or reorganize the main dashboard so I can put my favorites in order, so that’s what I see first when I open the app. Example: If Cash 5 is my favorite game I would want to see that first upon hitting the main dashboard. 3. Send me push notifications for my favorite game’s drawings. For example when the Bank of Million numbers are drawn, send them to me. Even cooler would be if you could compare against my regular numbers that I have saved and tell me if I won. Thanks again!
Only worked twice for me
by Miney43 on 2019/06/08 13:20
I would like to give it this app 5 stars for no more waiting in line. I didn’t mind going to the local retailers since many of them was within a mile. I kept getting the Bluetooth signal error. I check my phone and also went to different stores. I had to delete the app then downloaded it again like I had read in another review. I was able to purchase one mega million ticket before getting the signal error again. After that no matter what I did nothing worked.
Seriously lousy
by Dave804 on 2019/08/12 15:52
The usability of this app is horrible. Simple things like back buttons aren’t utilized in the app for account navigation. It’s awkward and doesn’t even correctly log transactions. Which is another issue altogether. VA lottery couldn’t make getting your money out any harder. I had a withdrawn from my account and although the money is now gone it shows no transactions or even a reference number to inquire as to where the withdrawal went. Connecting bank cards or bank accounts never works. There is always an issue with VA lottos ability to validate accounts. I have no idea who coded this app but it’s horrible and I don’t know how anyone could vest any trust in transactions. This works more like a concept beta then a useable app! Just sad VA lotto.
Missing Drawings
by No Nickman 3696 on 2019/08/26 20:17
DO NOT USE THE APP. This app is the absolute worst. First, I purchased both MegaMillions and Powerball tickets with multiple drawings (5 weeks worth) and while they initially appeared on my app and in my history they no longer appear. There are supposed to be remaining drawings but nothing appears on the app or the website. I am not even sure that I actually had tickets at this point. But they took my money. Second, you have to be at a retailer to purchase tickets with the app. You don’t need to be with the website. One main benefit of the website was not having to go to a retailer. In short, the app steals your money and doesn’t add any significant benefits or functionality over the website. DO NOT USE THE APP.
Still Needs Work
by Maddi Bleu on 2019/05/17 12:16
This will be a 5-Star app when it functions as a mobile version of the website sans the subscription requirement for draw games. As it stands the app and website function as two separate entities that don't synch or communicate with each other. Account funds and favorite numbers do not show up in both platforms. The website allows you to play games from anywhere in Virginia as long as location services are enabled on whatever device you are using and your location can be verified. MobilePlay within the app will only allow you to play within range of a retailer's bluetooth signal. I tried to purchase a ticket standing directly in front of a retailer and still received an error message. What is the point of having mobile play on the app if I have to inside a retailer to play? E-games don't work unless within bluetooth range either. Also, do all retailers emit bluetooth signals or just a select few??? Overall the app looks great but still has a long way to go in terms of usability.
Worthless App, Hard time locating terminals
by JAL 23456 on 2019/07/23 20:33
I’ve tried unsuccessfully to use this app to Purchase tickets at lottery retailers while standing in line on 4 occasions and it still can’t find blue tooth signal from lottery terminal. Additionally, it uses the same lottery login but funds in app don’t show in your online account. Cheap programming not to be linked to online account yet same login. If it was linked, then my deposits in mobile would be available in my online account. Seems like a programming shortfall rather than security issue since it’s the same account login. Plus the App map feature fir finding locations has never worked.
Not Great
by pgbuck on 2019/08/30 16:36
App glitches way too often. This morning I couldn’t make a deposit or see my balance. Just got an error to call customer service. I agree with another poster that you should be able to play using Bluetooth anywhere and not have to pull up to the store to play. Also, there are too many steps if you want to play a saved set of numbers in addition to an easy pick, you have to go back to start each time.
Version 3.0.1 Now you can play & purchase without a retailer?
by Trucker Theologian on 2019/05/10 13:35
Love being able to purchase plays right on the app, but a little clarification would be helpful, you need to be near a retailer and have wi-fi on, and it won’t print a play slip unless you request it, so...it’s saved in my transaction history, so...I don’t need a paper slip? Please clarify in your notes, haven’t found anything describing this updated feature.
I need this:
by FSampaio on 2018/11/17 14:25
I usually play 2 sets of numbers, first set I use my picked numbers, second set I choose random pick. That is not possible in this version, it’s either all picked numbers or all random numbers. Also, when winning numbers are announced for MegaMillion and Powerball, the results cards on the home page do not indicate “no winners” or how many people hit the jackpot. If you could improve those 2 things mentioned above, this app will be my default lottery app. Thank you
Good idea but lacking
by Starsigma on 2018/10/23 13:30
I just downloaded the app. I bought my first digital ticket online last night. However the website doesn’t show the ticket so you have no idea if the transaction went through. Only shows a balance. Figured if I downloaded the app it would be more efficient. However the app doesn’t even give you the basic option to login to your account. Definitely has features which need added to the app.
Barely functional app
by Unruleybat on 2019/10/08 12:57
This app is only useful for checking scratch offs and last numbers drawn. All other worthwhile mobile features are seriously hampered. First, you have to be near a kiosk to buy any tickets (powerball or egames.) Second, that doesn’t work!. I constantly receive Bluetooth errors, or “down for routine maintenance” errors. Finally, if you want to give up on this app like I did, you cannot get your money that you deposited back. So now I’m stuck with an app that doesn’t function with money locked inside. My fault I guess. “A fool and his money are soon parted...”
Works Great!
by Fastfordsluke on 2018/08/07 17:11
This lottery app works great. Can’t wait to see new features added. Only problem is when I play the easy pick numbers on the digital play slip. It is a random set of numbers the first time. But after that it uses the same set of numbers unlike a real play slip which picks different number each time play slip is used.
More bad than good.
by Cyrusparsi on 2019/02/15 12:42
Let say good thing first : ability to scan ticket to check it. Bad ( at least for me): 2-I try to go to my account as I used to but no luck. I couldn’t see my account to check balance. I prefer to see my account detail rather than be forced to click the icon to play. I think I will go to buy from retail stores. More freedom of my choices. 2- how to transfer my balance back to my bank or credit card account? 3- checking my account on previous version gave me a picture of my account. the worse point: as a resident of Virginia, I should be able to play while I’m am on a trip or just across the river in DC or Maryland .so this Is a crazy rule or law that not able to play in this situation. 4- there is NO option to play for one draw only. We should be able to have this choice. The purpose of play on line should be for convince of consumers.
Good idea but unstable service
by Borisk11 on 2019/08/22 05:10
Unlike most users the app haven’t frozen yet on my iPhone 7. However i just stopped at Wawa to use the Bluetooth terminal to purchase some tickets. Logged in selected numbers and how many draws. So far cool. Then checked out it said “item in my cart failed” next message rolling fast “session time out” then the app shows the screen that is unavailable due to maintenance :(. So no way for me to see if my transaction went through if the balance in my account is the same as before. Just nothing. Waste of time!!
Problem adding tickets
by JerzeeFlow on 2019/07/29 21:06
When trying to create a draw Ricky to play on kiosks. The app consistently refreshes where you lose everything including cart items. Haven’t had problems with this app until about a week ago. I figure the glitches would have been corrected. But the Version Update hasn’t changed the current problems. Please fix this has been the convenient way to play tickets with out filling play cards
Worthless app
by mydospennies on 2019/05/18 00:39
Where to begin with the problems: it’s slow, navigation is horrible, can’t handle transactions properly, doesn’t recognize location services, and — my fave — the home screen is a default error message. One of the worst apps I’ve ever come across. If this is the best a state government entity can do, it speaks volumes about lack of competency. Oh, and they launched this app to replace their original app, WHICH WORKED FINE. The developers who got paid for this junk app must be laughing up their sleeves while sitting in their elementary school classrooms.
Can’t play through the App
by ApplePlumGrape on 2019/08/02 10:19
Not really much to complain about because I can’t do anything except check numbers. Every time I try to add money the App says there’s an error and to call a #. And I can’t sent this unless I up the star to at least 2 stars because every combination of nicknames the system says it’s taken. There’s no way someone else thought of ApplePlumGrape
Great concept but difficult to use.
by Bh2o!!!!!! on 2019/09/02 17:30
The app logs me out when app closes, which I like. However, the fingerprint id has been failing to reload app and I can never remember my password- which I think defeats the purpose of the fingerprint id. App is also unorganized and difficult to use. I’ve purchased tickets, but couldn’t find them to check the numbers. There should be a notification to let you know if you won or lost. Great concept... but difficult to use. Many improvements need to be made.
Not sure why this exists
by bigddestroyer on 2019/05/25 20:54
Downloaded this to gamble from my room. But after depositing money I had to go the store anyway and stand outside like a hobo while i play on my phone. What’s the point in this? If I have to go the store anyway, why would I want do play on my phone when I can buy scratchers or tickets? Withdrew money and it says 0 balance but there is no money in my paypal account. Did this app steal my money?
Paid in can’t access app and they won’t give my money back
by Prettywithink on 2019/07/02 16:03
I’ve been going back and forth with their “customer service” for two months now. I suddenly stopped being able to access the app. I get an error every time I try to login. They kept passing me to diff departments who would pass me back and forth. I asked for a refund since I am not able to use the app, was told I would get a refund a month ago, was told today they don’t issue refunds. Calling my bank to report fraud.
Gone again...
by pd103kid on 2019/07/02 22:05
After the last update I downloaded the fingerprint recognition (iPhone 6s Plus) disappeared 👻 so I had to look up my password and re-enter it again. This is not the first time for this problem; kindly update the app to not deactivate the fingerprint option each time it updates. Thanks...
Ridiculous Concept
by Otis WBC on 2019/07/26 12:23
I can purchase lottery tickets for certain games with my laptop. I can purchase lottery tickets for certain games by using the same website using my iPhone. HOWEVER to purchase those same games using this app I have to be at a lottery retailer? What’s the point of that? Whenever I’ve gone to a lottery retailer there has never been a line. Whoever thought of this concept should be fired. I will NEVER use this app unless I can buy lottery tickets from anywhere I want.
Can’t play egames
by Original Crispy on 2019/07/30 10:23
Sometime last week I made a deposit and was geared up to play lottery on my phone. It didn’t work. it told me my Bluetooth had to be on and that I had to be near a lottery retailer. I had my Bluetooth on but I wasn’t near a retailer. I drove around to several retailers and still couldn’t use the app and I’m having a very very very difficult time getting my money back. I would say wait a couple years until the developers got this figured out. DONT DEPOSIT MONEY
Such a rip off!
by mom nero on 2019/09/02 04:55
I deposited $30 in my account for mobile play. It even if I’m standing beside a machine it won’t let me play. I’ve removed the app and reinstalled 3 times and it is still screwed up! VA Lottery makes enough money that they should be able to pay someone to make a legit app that WORKS! They are loosing money everyday because if they had an app that actually worked - they could sell more tickets!! Come on people - get your crap together!
So far, no problems!
by ibbebe10 on 2019/07/17 19:43
Reading prior reviews made me nervous about downloading this app, but I’m glad I did! Obviously, there’s work to be done, but I’ve had no real issues. The need to be within range of a retailer is painfully inconvenient, I just hope things will improve in time. Nice start!
Scam?
by Pansochist on 2019/05/15 11:41
So far, this app only allows me to deposit (non-refundable) money. However, it does not allow me to actually purchase lottery tickets/games. When I try to purchase, it tells me I have to go to a retailer. When I go to a retailer, I either get a message about problems communicating with the retailer’s Bluetooth or a message the systems down for maintenance. Anything that takes your money in exchange for a good or service that isn’t delivered, then claims “no refunds” is a scam.
Even worse
by WhitewaterDave on 2018/11/30 20:29
I used this app before, but it didn’t have the features I needed. I heard that these features were added. I reinstalled the app. When I tried to sign in, it said it couldn’t find my account. I entered the information exactly by copy/paste my login information. It said to call customer service and gave me an 800 number to call. I don’t have time to call and fix this. It’s not my login information that needs fixed.
No subscription support
by csonkakal on 2018/09/14 12:28
Looks like a nice app but there is no support for subscriptions which is disappointing. Even if it just let you see if numbers on your favorites list were winners that would be something. I’m sure this is great for people who purchase tickets in stores but it isn’t useful to me as a long time subscriber.
Needs improvement.
by d3f3at3d on 2019/08/02 23:33
I keep having to retype my email and password every day even though I have fingerprint login. The app constantly crashes when placing my wager. Having to be within Bluetooth range of a machine is terrible, I look weird standing by a machine for an hour. The odds of winning anything seem worse than just buying a lottery ticket.
Not able to play games
by Angie and Elara on 2019/07/16 16:15
Worked great for a week. After that when I try it keeps saying lottery machine down for maintenance or unable to load games. It says that at every machine and it’s been that way for weeks. Now my money is sitting there and I would rather have it back.
So many issues- Haven’t been able to play yet!
by Muser123 on 2019/05/30 02:36
The Bluetooth feature makes you find a retailer that has the lottery in order to play any Pick 3, 4, 5 games from in the app. The retailer locator doesn’t work well at all and locks up or freezes. Frustrating when you have money in your account and can’t play. Poor quality and overall inefficient. Will be asking for my money back.
Rip off
by SquishyTishy5 on 2019/05/23 18:26
I am unable to spend the money that I deposited. There is an error message every time I try to play an E game or check out my game slips. I’ve been to 4 different lottery retailers and they have no idea what Lottery Bluetooth is. This app and the lottery account is supposed to be connected but I’m showing a $0 balance in my account on the website and $30 on the app. I want my money back. This app is only good for scanning tickets.
What’s the Point
by jfwrbetetb on 2019/07/08 21:26
Wish I had read the reviews before depositing money. Having to go to a lottery retailer and not having the app linked to your subscription money are both below typical expectations in today’s world. There is likely a legal reason (big government watching out for us stupid citizens) that these two things aren’t available, but because they aren’t, this app doesn’t really provide much benefit.
Need improvement a lot
by astrosomni on 2019/07/06 16:14
Couldn’t get it to work with Bluetooth signals. Always gives me no Bluetooth signal error. Wasted deposit. I thought I would use the deposited money on its official website but I couldn’t see my deposit amount although I could login. Is the mobile and web lotto use separate deposited fund? In this day and age, too much inconvenience to play lottery online, ridiculous.
Very Disappointed
by Ti7082 on 2019/05/29 23:15
I had a $3 balance on my app and it disappeared. I know I didn’t spend it because I haven’t visited a retailer in 2 weeks. Also, I see that I won $4. I was not notified by email nor has the money been deposited into my account. Plus, I absolutely dislike the fact that I can only play this app when I’m close to a retailer. I would like to play in the comfort of my own home.
Recent Changes Limit Usefulness
by Masquerade Brawl on 2019/05/27 19:53
This app could use a lot of work. Recent changes to the app have eliminated all convenience. I used to be able to store playslips on the app and access them at a player kiosk in order to purchase. App no longer stores playslips. App requires a login each time it is opened which I naturally discover at the point of sale kiosk and do not remember credentials. Touch ID would go a long way to improving this. The user interface is incredibly cluttered. I think the menu could be simplified and have a better flow depending upon the information or game desired. Lastly, playslip scanner is incredibly slow and glitchy. I
By the games on store ..
by claudiafeliz on 2019/05/26 13:03
I have tried to use the mobile app to play scratch off games, but i get an error message that it will only work if I am in a store that sells scratch off games. Then why bother with a mobile app? I can just go to the store counter and buy games from the person behind the counter. You really didn’t think this through.
Better than the website.
by MG7709 on 2019/04/30 01:13
Still could use some polish but definitely better than the website.
SSN?
by Riggorog on 2019/04/26 17:34
I don't like the fact that this app is trying to collect my entire Social Security Number when I just want to deposit and play some games. I can understand asking for this after a win, but there is no need at this point. I will not submit this kind of information over a mobile connection. Change this and I will play.
Did not like
by lottoletdown on 2019/05/27 00:08
I had to go all the way to the store to do anything with this App. I thought this was going to be a convenient way to play lottery without going to store. Why have the app if you have to go to the store to use it? My money wasn’t hooked to my lottery account. I could only use it on the app.
Extremely limited
by Va4profit on 2019/06/06 12:35
I was not aware that in order to use the new gaming option you literally had to be in the location of a lottery distributor. That being said, when I was, I still was not able to play the games on the app saying I wasn’t in range when I was literally feet away. Until they fix I would stay away.
Cant compare your numbers with winning numbers
by fastmxrider on 2019/08/20 02:38
U cant see if u won there is no place to check your number with the winning ones i guess if u win the app will tell u but there is no way to look at ur playing numbers and winning numbers at the same time
Rating Trends
2,1,1,0,0,0,0,0,0,1,2,0,0,5,0,14,2,2,1,1,1,0,2,1,0,0,1,2,0,0,0,0,0,0,0,2,0,3,1,0,0,0,1,0,0,2,0,0,4,1,1,0,0,1,0,3,1,0,2,1,3,0,1,1,0,0,0,0,0,0,0,1,0,0,0,1,0,0,1,0,0,2,0,0,1,0,0,0,0,1
All Versions
2.0
271 total
 5
66
 4
20
 3
18
 2
34
 1
133
Current Version (3.0.5)
2.0
271 total
 5
66
 4
20
 3
18
 2
34
 1
133
Version History
More...
Screenshots
Search Visibility
App name
virginia lottery Official App
Description
Download the virginia lottery official app, and experience MobilePlay! MobilePlay, a new feature in the virginia lottery official app, allows you to play virginia lottery games right on your phone when you are at a virginia lottery retailer. Simply register or login to your Lottery account, deposit funds to your player wallet, and start playing right from your phone at a virginia lottery retailer! In addition, the app will continue to offer your favorite features such as Scan A Ticket, promotional entries like eXTRA Chances, winning numbers check, and more. Now, with the virginia lottery Official App featuring MobilePlay, you can enjoy features such as: • Play your favorite draw games like Mega Millions, Pick 3, Cash 4 Life and more. • Enjoy our new line of e-games: digital games available only through MobilePlay. • Fund your player wallet with Debit Card, PayPal, or Back Account ACH transfer. • Withdraw winnings to authorized PayPal or Bank ACH accounts* • Scan eligible tickets to enter promotions like eXTRA Chances • Scan any draw game or scratcher ticket and see if it’s a winner • Check jackpot amounts and winning numbers • Search for virginia lottery retailers all over the state *individual prizes of $600 or more will be processed by the Lottery and delivered to the winning player outside of the app
Barely functional app
by Unruleybat on 2019/10/08 12:57
This app is only useful for checking scratch offs and last numbers drawn. All other worthwhile mobile features are seriously hampered. First, you have to be near a kiosk to buy any tickets (powerball or egames.) Second, that doesn’t work!. I constantly receive Bluetooth errors, or “down for routine maintenance” errors. Finally, if you want to give up on this app like I did, you cannot get your money that you deposited back. So now I’m stuck with an app that doesn’t function with money locked inside. My fault I guess. “A fool and his money are soon parted...”
Odds of liking this app Zero
by Cospar on 2019/09/25 19:51
What’s the point of having an app that requires going to lottery seller anyway?
Worse than before
by rgoldtsv on 2019/09/18 00:10
Can’t scan a barcode now and for some mysterious reason they still can’t get Touch ID to work. Just go to a machine and skip the headaches if this app. Updated: You basically have to be standing inside a 7-11 to do ‘mobile play’ so what’s the point of the app? Randomly allows TouchID to login. Terrible app.
BS App!
by myguy5555 on 2019/09/17 15:52
I have 23 dollars on this app and can’t even use it bc everytime I go to a location it never connects to Bluetooth! Fix it!
Bluetooth & Retailers Locations
by TCzns on 2019/09/14 17:56
I would love to use this feature from where ever I am located. Constantly get an a error stated that I need to be near a retailer to use.
Useless App
by Djs117! on 2019/09/14 13:32
I’m not an avid lottery player. I don’t play scratchers or any of the other small games. Typically I will buy a powerball ticket 2-3 times a month. But like a lot of people, I don’t carry cash on me most days, not even $2. I thought the app would be an easy way to get around that. I deposited $20 into my account to get started, but didn’t realize that you basically have to be standing next to the lottery machine in order for the app to work. I spent the first $16 on 8 tickets over the first couple months, usually requiring 2-3 tries each time for it to work. Recently, it hasn’t worked for me the last 5 times I’ve tried. I wanted to withdraw the last $4 and delete the app, but it doesn’t allow you to withdraw your original deposit, only winnings. Guess that $4 is gone. Oh well, it’s just $4, but save yourself a headache and don’t download this useless app.
Fix the problem
by SlattSlimmeSlitt on 2019/09/11 21:33
Please FIX THIS APP it’s a good convenient app just needs WORK ASAP🙃
Can’t log in
by rwoodsr79 on 2019/09/07 19:10
I downloaded this app August 30th and tried to login with my credentials that I knew worked, because I had just logged in the website on my computer. I got the following error every time until I called the number provided: Error getting player account, please try again. If the problem persists you can contact customer support on 1-804-692-7777. The CS guy was more useless in resolving the issue and relegated it to being a “probable update (he) they didn’t know about.” He said to keep trying and it should work once the update is complete. It is now September 7th, more than a week since that call, and I’ve had the same error every day since. I’m not saying don’t download this app, but I am saying your CS needs training and the app needs fixing. Because it doesn’t work as promised, it should get no stars, but at least one star is required. I’ll increase the stars once the issue is fixed. As an aside, I’ll be more than happy to talk to CS department head or higher about this issue, because clearly the CS reps are clueless.
Egames are a waste of time and money
by c moody on 2019/09/04 16:35
With egames your able to play scratcher type games on your phone and pay digitally but you must be near a kiosk. So imagine standing near the lottery kiosk without using it. Very awkward, having to explain why you're near the kiosk but not using it and basically becoming free advertisement for VA Lottery by explaining how egames work. Played one game, it worked fine. Tried to play another after 5 attempts, I got various error messages about Bluetooth connectivity and just basic error message and to call the 1800 number. One good question for VA Lottery, if I’m on my phone playing an egame, how am I supposed to troubleshoot on my phone while on the phone with tech support, eventually, I’ll be asked to reset the phone and try again... not a convenient way of playing the lottery. Leave this app alone as far as playing, Great for checking numbers if you play them.
Horrible
by T Blass on 2019/09/03 00:23
I have $30 stuck in this app and no one will respond.
Great concept but difficult to use.
by Bh2o!!!!!! on 2019/09/02 17:30
The app logs me out when app closes, which I like. However, the fingerprint id has been failing to reload app and I can never remember my password- which I think defeats the purpose of the fingerprint id. App is also unorganized and difficult to use. I’ve purchased tickets, but couldn’t find them to check the numbers. There should be a notification to let you know if you won or lost. Great concept... but difficult to use. Many improvements need to be made.
Such a rip off!
by mom nero on 2019/09/02 04:55
I deposited $30 in my account for mobile play. It even if I’m standing beside a machine it won’t let me play. I’ve removed the app and reinstalled 3 times and it is still screwed up! VA Lottery makes enough money that they should be able to pay someone to make a legit app that WORKS! They are loosing money everyday because if they had an app that actually worked - they could sell more tickets!! Come on people - get your crap together!
Horrible
by Billyjoejimmybob on 2019/09/01 03:44
Developers of this app should be fired. Any good reviews are fabricated I am sure. This is the worst app in History. Zero or negative stars is needed. They had an app that was so nice..., then replaced it with this Garbage. Still garbage 8-29-19
Not Great
by pgbuck on 2019/08/30 16:36
App glitches way too often. This morning I couldn’t make a deposit or see my balance. Just got an error to call customer service. I agree with another poster that you should be able to play using Bluetooth anywhere and not have to pull up to the store to play. Also, there are too many steps if you want to play a saved set of numbers in addition to an easy pick, you have to go back to start each time.
Missing Drawings
by No Nickman 3696 on 2019/08/26 20:17
DO NOT USE THE APP. This app is the absolute worst. First, I purchased both MegaMillions and Powerball tickets with multiple drawings (5 weeks worth) and while they initially appeared on my app and in my history they no longer appear. There are supposed to be remaining drawings but nothing appears on the app or the website. I am not even sure that I actually had tickets at this point. But they took my money. Second, you have to be at a retailer to purchase tickets with the app. You don’t need to be with the website. One main benefit of the website was not having to go to a retailer. In short, the app steals your money and doesn’t add any significant benefits or functionality over the website. DO NOT USE THE APP.
Huge let down
by Dtlathiel on 2019/08/23 18:47
The app is just beyond struggling. This day in age of technology has so much in place to prevent these simple errors the app has. The online lottery and the app force you to have two separate wallets. Dumbest thing ever......we download the app to have the mobile version of the desktop. It makes since because the user interactivity is starkly different on the two platforms. The Bluetooth connectivity doesn’t always work and the updates and routine maintenance is more prevalent than the ability to experience streamlined usage. Just horrid. Absolutely horrid experience.
Scan ticket
by 28travelroad on 2019/08/22 11:05
Unable to scan ticket using app for the past several weeks.
Good idea but unstable service
by Borisk11 on 2019/08/22 05:10
Unlike most users the app haven’t frozen yet on my iPhone 7. However i just stopped at Wawa to use the Bluetooth terminal to purchase some tickets. Logged in selected numbers and how many draws. So far cool. Then checked out it said “item in my cart failed” next message rolling fast “session time out” then the app shows the screen that is unavailable due to maintenance :(. So no way for me to see if my transaction went through if the balance in my account is the same as before. Just nothing. Waste of time!!
STAY AWAY FROM THIS APP!
by Cassie878787 on 2019/08/22 00:22
The ONLY nice thing about this app is checking physical tickets. Other than that, the app is so unorganized and hard to use. I feel like they’re stealing my money on it. I’ve purchased mega millions and a few others and I cannot find my numbers to check them. It says there’s no history, except where I loaded money to the account and it still doesn’t have all the recent history. So I basically paid for tickets and now they’re gone but they have my money. It’s STEALING. The numbers use to show before they did the drawing but they’re gone now. I lost over $50. I will never put another dollar into this app. It’s so depressing. How would I even get my money out of it if I won? They should send out a notification when the drawing is pulled to let you know if you won or not. Too bad I can’t even check it manually. Thanks for stealing my money. STAY AWAY FROM THIS APP.
Poorly designed
by pksouth on 2019/08/20 11:40
Not designed well at all. No option to check what numbers you’ve played. You have to physically write them down to check them.
Cant compare your numbers with winning numbers
by fastmxrider on 2019/08/20 02:38
U cant see if u won there is no place to check your number with the winning ones i guess if u win the app will tell u but there is no way to look at ur playing numbers and winning numbers at the same time
Seriously lousy
by Dave804 on 2019/08/12 15:52
The usability of this app is horrible. Simple things like back buttons aren’t utilized in the app for account navigation. It’s awkward and doesn’t even correctly log transactions. Which is another issue altogether. VA lottery couldn’t make getting your money out any harder. I had a withdrawn from my account and although the money is now gone it shows no transactions or even a reference number to inquire as to where the withdrawal went. Connecting bank cards or bank accounts never works. There is always an issue with VA lottos ability to validate accounts. I have no idea who coded this app but it’s horrible and I don’t know how anyone could vest any trust in transactions. This works more like a concept beta then a useable app! Just sad VA lotto.
Bluetooth Never Works
by MOMS DEVICES on 2019/08/12 02:59
Bluetooth error ALWAYS comes up. Never works.
Nothing
by neek804 on 2019/08/08 17:00
The App says Bluetooth needs to be on an it is, do I need to sit at the store to actually play?
Garbage would be putting it nicely
by BGVA82 on 2019/08/08 01:30
I bought the credits but anytime I try to play, it tells me I need to be in range of a lottery retailer’s Bluetooth signal...even when I was actually IN the store. Waste of time and money.
Great Concept but Poor Functionality
by Meka8427 on 2019/08/04 14:15
I have an IPhone Max and this app does not allow FaceID to login. Every time you go into the app you have to login, it does not keep you logged in. Sometimes the app just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when the app is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers. You would think that all the money that VA lottery pulls in that they would have the best developers to create this app with the best technology so this app will work flawlessly. At this stage this app is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence this app’s ratings.
Needs improvement.
by d3f3at3d on 2019/08/02 23:33
I keep having to retype my email and password every day even though I have fingerprint login. The app constantly crashes when placing my wager. Having to be within Bluetooth range of a machine is terrible, I look weird standing by a machine for an hour. The odds of winning anything seem worse than just buying a lottery ticket.
Not convenient
by Mouse6530 on 2019/08/02 12:25
Should be able to play anywhere, anytime without being connected to VA lottery Bluetooth, it defeats the purpose.
Can’t play through the App
by ApplePlumGrape on 2019/08/02 10:19
Not really much to complain about because I can’t do anything except check numbers. Every time I try to add money the App says there’s an error and to call a #. And I can’t sent this unless I up the star to at least 2 stars because every combination of nicknames the system says it’s taken. There’s no way someone else thought of ApplePlumGrape
Comments
by dontrequireanickname on 2019/08/01 09:32
The app doesn’t keep you logged in after closing. But at least for now, Touch ID works. It takes too many ‘clicks’ to get to entering extra chances. Navigation back to the main screen after going into, for example, winning numbers for a lottery. This needs a ‘home’ icon, not (just) a menu with ‘Home’ as another option. Seems too many clicks to scan a ticket. Take a look.
Problem with log in
by Read1953 on 2019/07/31 13:54
I didn’t have any problems ever until I deposited money in my account. Then suddenly it doesn’t recognize my password , cannot find Bluetooth, doesn’t recognize my my email. Sounds like a set up to me.
Horrible
by Tams629820 on 2019/07/30 15:39
Never works. Garbage app. Always getting error after error
Can’t play egames
by Original Crispy on 2019/07/30 10:23
Sometime last week I made a deposit and was geared up to play lottery on my phone. It didn’t work. it told me my Bluetooth had to be on and that I had to be near a lottery retailer. I had my Bluetooth on but I wasn’t near a retailer. I drove around to several retailers and still couldn’t use the app and I’m having a very very very difficult time getting my money back. I would say wait a couple years until the developers got this figured out. DONT DEPOSIT MONEY
Slow and Unresponsive
by iDon'tLike on 2019/07/30 10:22
This app is slow and unresponsive. It did not load soon after opening and remained on logo screen. Then it would not let me login - even after verifying my pw several times - AND IT WORKED fine on website. . After becoming frustrated I deleted the app and used the website.
What’s the point?
by wrightone44 on 2019/07/29 22:06
I downloaded the app thinking I would be able to purchase the tickets via my phone. I never have cash on me and there never purchase them in the store. After downloading, I find out I have to be in a store near a lottery machine to purchase anyway. ???????? Kind of pointless?
Problem adding tickets
by JerzeeFlow on 2019/07/29 21:06
When trying to create a draw Ricky to play on kiosks. The app consistently refreshes where you lose everything including cart items. Haven’t had problems with this app until about a week ago. I figure the glitches would have been corrected. But the Version Update hasn’t changed the current problems. Please fix this has been the convenient way to play tickets with out filling play cards
Worst app ever
by MSW54321 on 2019/07/29 13:34
Always getting Bluetooth error message even when I’m in the participating store ! And the $ u put in , u can’t get it back !!!
Ridiculous Concept
by Otis WBC on 2019/07/26 12:23
I can purchase lottery tickets for certain games with my laptop. I can purchase lottery tickets for certain games by using the same website using my iPhone. HOWEVER to purchase those same games using this app I have to be at a lottery retailer? What’s the point of that? Whenever I’ve gone to a lottery retailer there has never been a line. Whoever thought of this concept should be fired. I will NEVER use this app unless I can buy lottery tickets from anywhere I want.
Doesn’t work or let you register
by Cwines on 2019/07/25 23:36
It just says loading loading that’s it
Worthless App, Hard time locating terminals
by JAL 23456 on 2019/07/23 20:33
I’ve tried unsuccessfully to use this app to Purchase tickets at lottery retailers while standing in line on 4 occasions and it still can’t find blue tooth signal from lottery terminal. Additionally, it uses the same lottery login but funds in app don’t show in your online account. Cheap programming not to be linked to online account yet same login. If it was linked, then my deposits in mobile would be available in my online account. Seems like a programming shortfall rather than security issue since it’s the same account login. Plus the App map feature fir finding locations has never worked.
So far, no problems!
by ibbebe10 on 2019/07/17 19:43
Reading prior reviews made me nervous about downloading this app, but I’m glad I did! Obviously, there’s work to be done, but I’ve had no real issues. The need to be within range of a retailer is painfully inconvenient, I just hope things will improve in time. Nice start!
Not able to play games
by Angie and Elara on 2019/07/16 16:15
Worked great for a week. After that when I try it keeps saying lottery machine down for maintenance or unable to load games. It says that at every machine and it’s been that way for weeks. Now my money is sitting there and I would rather have it back.
What’s the Point
by jfwrbetetb on 2019/07/08 21:26
Wish I had read the reviews before depositing money. Having to go to a lottery retailer and not having the app linked to your subscription money are both below typical expectations in today’s world. There is likely a legal reason (big government watching out for us stupid citizens) that these two things aren’t available, but because they aren’t, this app doesn’t really provide much benefit.
Need improvement a lot
by astrosomni on 2019/07/06 16:14
Couldn’t get it to work with Bluetooth signals. Always gives me no Bluetooth signal error. Wasted deposit. I thought I would use the deposited money on its official website but I couldn’t see my deposit amount although I could login. Is the mobile and web lotto use separate deposited fund? In this day and age, too much inconvenience to play lottery online, ridiculous.
Gone again...
by pd103kid on 2019/07/02 22:05
After the last update I downloaded the fingerprint recognition (iPhone 6s Plus) disappeared 👻 so I had to look up my password and re-enter it again. This is not the first time for this problem; kindly update the app to not deactivate the fingerprint option each time it updates. Thanks...
Paid in can’t access app and they won’t give my money back
by Prettywithink on 2019/07/02 16:03
I’ve been going back and forth with their “customer service” for two months now. I suddenly stopped being able to access the app. I get an error every time I try to login. They kept passing me to diff departments who would pass me back and forth. I asked for a refund since I am not able to use the app, was told I would get a refund a month ago, was told today they don’t issue refunds. Calling my bank to report fraud.
Pathetic. Don’t bother. Walk to the store, it’s easier
by Mjhora63 on 2019/06/29 23:27
This app is horrible. Funding the Acct is burdensome and clunky. It does not link to the web Based Acct, and must must stand in the store to acquire blue tooth signal so purchase will approve. If I must stand in the store, then why wouldn’t I just make the purchase THERE? WORTHLESS. The opposite of convenient. The OPPOSITE of helpful.
Not good
by Bonchi_chi on 2019/06/27 23:07
Worst app ever! I only use it one time because everytime I try to login It doesn’t let me cause theres a pop up that say that my email is not recognized. HATE IT!!!
Stupid app
by Russ98765 on 2019/06/25 20:36
This app will only allow you to purchase scratchers or tickets when you are within Bluetooth range of a kiosk. It will allow you to scan a barcode to check for winning games.
Doesn’t notify that you won/ won’t give you winnings
by DJ Bugg on 2019/06/25 20:34
DO NOT play the on the Virginia Lottery mobile app. I played on the 21st and the number came out THAT DAY, and they haven’t given me my winnings. They didn’t take their time when they took the money out of my account! #scam #dontdoit
Use of app
by rusty bmw on 2019/06/23 19:37
Can this app be used in Maryland
Never works
by Dustoff1968 on 2019/06/22 20:10
Never works. Always says system unavailable even when standing next to a lottery machine. Worthless.
Smh
by ThatRN87 on 2019/06/19 22:52
Not convenient when you have to be around a lottery machine with Bluetooth to be able to play. Might as well continue going inside the store
Needs Some Work
by Tx_Tiger on 2019/06/15 09:10
Incredibly frustrating. I’ve had the app for several months now and honestly it needs some work. Whatever you do though, don’t put money in an account if you actually want to use it or see it again! The Good: - You are able to scan your tickets to see if you’re a winner - You are able to create your play slip in the app. Then at the store you scan the QR code (the new “barcodes”) to get your ticket. Makes multi-drawing plays easy. - Shows you the various games that are available, the max payout/jackpot etc to allow you to de ide what you want to play. - You are able to edit easy-pick numbers or delete who sets of numbers if for some reason you don’t like what numbers you got. The Bad: - Although it says you can use Touch ID and face recognition, at best, despite being enabled, it is inconsistent but usually doesn’t work. - Easy-pick numbers don’t get flagged that way on the ticket (with the “EP”) rather they show up as player selected numbers. - the 1 time I got the app to work I wasn’t able to check my number using the app. Perhaps it’s possible but not intuitive. Nor was I able to get an actual play slip. The Ugly: - All money deposited is non-refundable yet the app is terribly unreliable. The times I’ve tried to use it (standing in front of VA Lotto vending machine) I got an error indicating the system was “down for maintenance”. What that means is my money is tied up with the VA lottery earning no interest (for me but I’m sure that isn’t the case for VA) - I am unable to access it, use it, or get it back. UPDATE: I tried this now about 20 times in different location and only had it work once. Every other time the system wasn’t working. 5% would be good for a lotto jackpot but not so much for an app. The Clunky: - You can’t select your numbers and easily do quickpick/easy-pick on the same ticket. If you choose to select your own number then quickpick is not an option. If you choose quickpick you could go in and edit the selected number to select the ones you want.
Glitches getting worse by the day
by Christophe24544536 on 2019/06/10 03:48
iPhone XR completely up to date, yet the app freezes upon opening a majority of the time. Other times it loads up completely but won’t allow me to log into either of my two accounts. And then sometimes I can log in but it rejects my PayPal deposit. When working as it should, it is convenient, but would be better if you could just play over WiFi from anywhere instead of having to Bluetooth to a machine at the store. The app has been completely useless for the last two days and hope an update with fixes is in the works. Will probably delete in the near future if it continues to not let me log in.
NOT CONVENIENT
by mostrick on 2019/06/09 13:46
With this app you have to be within Bluetooth range of a retailer. So, what’s the purpose of this app if I still have to visit a retailer location???
Only worked twice for me
by Miney43 on 2019/06/08 13:20
I would like to give it this app 5 stars for no more waiting in line. I didn’t mind going to the local retailers since many of them was within a mile. I kept getting the Bluetooth signal error. I check my phone and also went to different stores. I had to delete the app then downloaded it again like I had read in another review. I was able to purchase one mega million ticket before getting the signal error again. After that no matter what I did nothing worked.
Bad App.
by Grappler57 on 2019/06/07 22:11
I downloaded the app thinking I could purchase lottery tickets. But you literally have to be near a lottery outlet for the app to work. If I have to be near the store I might as well just go in the store.
Worst App ever!!
by Lttl-shanrock on 2019/06/07 14:44
At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying the app I find out that you have to be near a lottery retailer for the app to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike the app on the fact that it’s so inconveniencing to the player.
Extremely limited
by Va4profit on 2019/06/06 12:35
I was not aware that in order to use the new gaming option you literally had to be in the location of a lottery distributor. That being said, when I was, I still was not able to play the games on the app saying I wasn’t in range when I was literally feet away. Until they fix I would stay away.
awful app
by Boog T on 2019/06/05 22:26
Cannot connect to any retailer even standing within a foot of the front door.
Waste of Space
by UntilMoraleImproves on 2019/06/03 21:53
I should have paid more attention, you have to be in a store selling lottery tickets to actually use it. So instead of buying tickets from a person a few feet away, I can buy them on my phone? Just stupid. I can buy tickets on the internet but not on my device that can GPS verify I'm in the state. Useless app
So many issues- Haven’t been able to play yet!
by Muser123 on 2019/05/30 02:36
The Bluetooth feature makes you find a retailer that has the lottery in order to play any Pick 3, 4, 5 games from in the app. The retailer locator doesn’t work well at all and locks up or freezes. Frustrating when you have money in your account and can’t play. Poor quality and overall inefficient. Will be asking for my money back.
Very Disappointed
by Ti7082 on 2019/05/29 23:15
I had a $3 balance on my app and it disappeared. I know I didn’t spend it because I haven’t visited a retailer in 2 weeks. Also, I see that I won $4. I was not notified by email nor has the money been deposited into my account. Plus, I absolutely dislike the fact that I can only play this app when I’m close to a retailer. I would like to play in the comfort of my own home.
Recent Changes Limit Usefulness
by Masquerade Brawl on 2019/05/27 19:53
This app could use a lot of work. Recent changes to the app have eliminated all convenience. I used to be able to store playslips on the app and access them at a player kiosk in order to purchase. App no longer stores playslips. App requires a login each time it is opened which I naturally discover at the point of sale kiosk and do not remember credentials. Touch ID would go a long way to improving this. The user interface is incredibly cluttered. I think the menu could be simplified and have a better flow depending upon the information or game desired. Lastly, playslip scanner is incredibly slow and glitchy. I
Did not like
by lottoletdown on 2019/05/27 00:08
I had to go all the way to the store to do anything with this App. I thought this was going to be a convenient way to play lottery without going to store. Why have the app if you have to go to the store to use it? My money wasn’t hooked to my lottery account. I could only use it on the app.
By the games on store ..
by claudiafeliz on 2019/05/26 13:03
I have tried to use the mobile app to play scratch off games, but i get an error message that it will only work if I am in a store that sells scratch off games. Then why bother with a mobile app? I can just go to the store counter and buy games from the person behind the counter. You really didn’t think this through.
Trash
by AaronAJ on 2019/05/25 22:14
Someone that never played the lottery in their life must have created this app.
Not sure why this exists
by bigddestroyer on 2019/05/25 20:54
Downloaded this to gamble from my room. But after depositing money I had to go the store anyway and stand outside like a hobo while i play on my phone. What’s the point in this? If I have to go the store anyway, why would I want do play on my phone when I can buy scratchers or tickets? Withdrew money and it says 0 balance but there is no money in my paypal account. Did this app steal my money?
Rip off
by SquishyTishy5 on 2019/05/23 18:26
I am unable to spend the money that I deposited. There is an error message every time I try to play an E game or check out my game slips. I’ve been to 4 different lottery retailers and they have no idea what Lottery Bluetooth is. This app and the lottery account is supposed to be connected but I’m showing a $0 balance in my account on the website and $30 on the app. I want my money back. This app is only good for scanning tickets.
Don’t waste your time
by wwin dc on 2019/05/18 22:48
Don’t get this app. It is ridiculous one has to be “in Bluetooth range of a retailer” to buy a ticket. If I’m in Bluetooth range I’ll go in the store Sad
Fix Mobile App
by disappointed216a on 2019/05/18 15:04
Like other review says. you cant play on app unless you are near retailer bluetooth. That makes no sense. Dont take people’s money and then tell the details. This is not a good app. No one should have to be wirhib a certain distance of retailer. I am a quarter mile away and it still wont work. Do I have to be on the store? I want refund.
Worthless app
by mydospennies on 2019/05/18 00:39
Where to begin with the problems: it’s slow, navigation is horrible, can’t handle transactions properly, doesn’t recognize location services, and — my fave — the home screen is a default error message. One of the worst apps I’ve ever come across. If this is the best a state government entity can do, it speaks volumes about lack of competency. Oh, and they launched this app to replace their original app, WHICH WORKED FINE. The developers who got paid for this junk app must be laughing up their sleeves while sitting in their elementary school classrooms.
The worst
by Niniko2015 on 2019/05/17 18:51
I wouldn’t even know where to begin. Pretty much the worst app on the market. Slow and doesn’t connect you most of the time. There is just always some issue. Out of over dozens and dozens of times I tried to use it, worked only once.
Still Needs Work
by Maddi Bleu on 2019/05/17 12:16
This will be a 5-Star app when it functions as a mobile version of the website sans the subscription requirement for draw games. As it stands the app and website function as two separate entities that don't synch or communicate with each other. Account funds and favorite numbers do not show up in both platforms. The website allows you to play games from anywhere in Virginia as long as location services are enabled on whatever device you are using and your location can be verified. MobilePlay within the app will only allow you to play within range of a retailer's bluetooth signal. I tried to purchase a ticket standing directly in front of a retailer and still received an error message. What is the point of having mobile play on the app if I have to inside a retailer to play? E-games don't work unless within bluetooth range either. Also, do all retailers emit bluetooth signals or just a select few??? Overall the app looks great but still has a long way to go in terms of usability.
Needs a lot of work
by JRNinDC on 2019/05/15 18:51
I find the app is very sluggish and buggy. I’m using the app on an iPhone XS Max with a good cellular signal, but everything seems to take a long time to work. I kept getting an error message saying I have to accept the terms and conditions, but there didn’t appear to be a place in the app to do that. I tried deleting the app and reinstalling and got it to work Now that it is working, I think it is a poor app. Purchases do not show a draw date, so I have no idea what dates my tickets are for. There does not appear to be an easy way to check whether the tickets are winners. I keep seeing an error message saying the gaming engine hasn’t processed my wager, but the transactions were processed. For an app that handles financial transactions, this one is terrible. If I didn’t have money stuck in the app I would not use it again.
Scam?
by Pansochist on 2019/05/15 11:41
So far, this app only allows me to deposit (non-refundable) money. However, it does not allow me to actually purchase lottery tickets/games. When I try to purchase, it tells me I have to go to a retailer. When I go to a retailer, I either get a message about problems communicating with the retailer’s Bluetooth or a message the systems down for maintenance. Anything that takes your money in exchange for a good or service that isn’t delivered, then claims “no refunds” is a scam.
Poor
by BabyLee28 on 2019/05/14 01:01
I added money and it won’t let me play saying I need to be near a lottery Bluetooth booth🤦🏾‍♂️
What’s going on
by Tcamp1581 on 2019/05/13 22:46
I played earlier from work in my truck and I wasn’t close to a store, now I’m home and it won’t let me play keeps saying I have to be near a Lotto Retailer with GPS/Bluetooth on? Why is that all of a sudden.
Online check do not work
by jkjhfdsfgjj on 2019/05/13 00:33
I went to a store with the vending machine. My Bluetooth and location was on. I have 20 in my account but the app kept giving a Bluetooth and location error.
Can’t play after deposit
by CEO_lex_ent on 2019/05/12 07:30
I live in a very populated area of the 757 yet when I deposited money to play, the Bluetooth was unable to connect to none of the 7 stores within a mile from me with GPS connectivity for the VA Lottery.. I’m starting to think this app is a bunch of crap after getting hype playing the tester games. And judging how terrible the print & play & scratch tickets have been over the last 3 months.. I’m about to cut off VA lottery period and just play when I’m in SC, MD, PA and NJ only.. let’s get this fixed!!!
Version 3.0.1 Now you can play & purchase without a retailer?
by Trucker Theologian on 2019/05/10 13:35
Love being able to purchase plays right on the app, but a little clarification would be helpful, you need to be near a retailer and have wi-fi on, and it won’t print a play slip unless you request it, so...it’s saved in my transaction history, so...I don’t need a paper slip? Please clarify in your notes, haven’t found anything describing this updated feature.
Better than the website.
by MG7709 on 2019/04/30 01:13
Still could use some polish but definitely better than the website.
SSN?
by Riggorog on 2019/04/26 17:34
I don't like the fact that this app is trying to collect my entire Social Security Number when I just want to deposit and play some games. I can understand asking for this after a win, but there is no need at this point. I will not submit this kind of information over a mobile connection. Change this and I will play.
Download
by Cowboyyoung on 2019/04/18 15:49
Not working. Transfer just spins 😮 I downloaded the app again, working now 😊
Lottery app
by 555suzy on 2019/04/15 18:45
Does not allow me to research the history of a number by entering the number and selecting any. Exact only.
SS# Grab
by Laymandj on 2019/04/15 12:46
Why do you need to provide your SS# to use MobilePlay before you win anything? I don't have to give the retailers my social before I play. Definitely not using this app based on that fact alone. Im so tired of all the personal data grabbing that Facebook and others do. Now the lottery is jumping on board.
App is broken
by ExchangeAdmin on 2019/04/15 09:21
Won’t access camera on iPhone XS Max for scanning.
This app is a joke!
by Froze me ⛄️❄️ on 2019/04/13 00:46
You can’t play nor check your balance. As getting all that money from people who plays the lottery, valottery should spend good money to make this app usable and easily accessible. The app could have been better than this. 😏
Cannot log in
by teddytoby on 2019/04/03 02:10
No matter what I do.threw away one ticket and will throw away this one .second chance?will not work for me.Had fun at one time frustrating now.. will not accept anything I enter.I took a picture that tells me everything I entered is invalid..my name ..my e-mail..e-mail topic and message all invalid ...poor service..
Horrible App
by dhkdhmfkufkuf on 2019/03/28 18:57
The only good thing about this app is being able to scan a ticket. Design and functionality -5 stars.
What?
by Nikotime on 2019/03/18 15:25
Other than shortening the line to pick numbers I don't get this app at all. Waste of space, and has a different login than the website as far as I can tell.
Not working
by Mailhandler on 2019/03/07 01:14
I was so happy when this came out! A god send for someone with Arthritis but now since Tuesday March 5 it won’t scan scratchers for second chance drawings!!!! Please fix
subscriptions
by CN757 on 2019/03/02 23:56
Can’t order my subscriptions online 🤨
Scam
by ghdirhorfh on 2019/02/26 15:25
Not worth your time, trash app and terrible follow up support.
sjs
by shanajayes on 2019/02/20 20:03
Can’t buy lottery tickets through the app as far as I can tell. Play slip doesn’t go into a cart so you can check out. What’s the point?
Unable to log in
by ssman on 2019/02/19 02:52
Like the thought of being able to scan for winning tickets. And would love to be able to enter my extra chance drawings, have yet to be able to log in. Really frustrating, I see this was a issue before and claim to have it fixed.
Can’t log on
by Brandonray480 on 2019/02/17 09:01
I can’t seem to log onto my account. I can Onlline but not on the app.
More bad than good.
by Cyrusparsi on 2019/02/15 12:42
Let say good thing first : ability to scan ticket to check it. Bad ( at least for me): 2-I try to go to my account as I used to but no luck. I couldn’t see my account to check balance. I prefer to see my account detail rather than be forced to click the icon to play. I think I will go to buy from retail stores. More freedom of my choices. 2- how to transfer my balance back to my bank or credit card account? 3- checking my account on previous version gave me a picture of my account. the worse point: as a resident of Virginia, I should be able to play while I’m am on a trip or just across the river in DC or Maryland .so this Is a crazy rule or law that not able to play in this situation. 4- there is NO option to play for one draw only. We should be able to have this choice. The purpose of play on line should be for convince of consumers.
Glitches getting worse by the day
by Christophe24544536 on 2019/06/10 03:48
iPhone XR completely up to date, yet the app freezes upon opening a majority of the time. Other times it loads up completely but won’t allow me to log into either of my two accounts. And then sometimes I can log in but it rejects my PayPal deposit. When working as it should, it is convenient, but would be better if you could just play over WiFi from anywhere instead of having to Bluetooth to a machine at the store. The app has been completely useless for the last two days and hope an update with fixes is in the works. Will probably delete in the near future if it continues to not let me log in.
Great Concept but Poor Functionality
by Meka8427 on 2019/08/04 14:15
I have an IPhone Max and this app does not allow FaceID to login. Every time you go into the app you have to login, it does not keep you logged in. Sometimes the app just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when the app is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers. You would think that all the money that VA lottery pulls in that they would have the best developers to create this app with the best technology so this app will work flawlessly. At this stage this app is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence this app’s ratings.
Worst App ever!!
by Lttl-shanrock on 2019/06/07 14:44
At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying the app I find out that you have to be near a lottery retailer for the app to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike the app on the fact that it’s so inconveniencing to the player.
Egames are a waste of time and money
by c moody on 2019/09/04 16:35
With egames your able to play scratcher type games on your phone and pay digitally but you must be near a kiosk. So imagine standing near the lottery kiosk without using it. Very awkward, having to explain why you're near the kiosk but not using it and basically becoming free advertisement for VA Lottery by explaining how egames work. Played one game, it worked fine. Tried to play another after 5 attempts, I got various error messages about Bluetooth connectivity and just basic error message and to call the 1800 number. One good question for VA Lottery, if I’m on my phone playing an egame, how am I supposed to troubleshoot on my phone while on the phone with tech support, eventually, I’ll be asked to reset the phone and try again... not a convenient way of playing the lottery. Leave this app alone as far as playing, Great for checking numbers if you play them.
STAY AWAY FROM THIS APP!
by Cassie878787 on 2019/08/22 00:22
The ONLY nice thing about this app is checking physical tickets. Other than that, the app is so unorganized and hard to use. I feel like they’re stealing my money on it. I’ve purchased mega millions and a few others and I cannot find my numbers to check them. It says there’s no history, except where I loaded money to the account and it still doesn’t have all the recent history. So I basically paid for tickets and now they’re gone but they have my money. It’s STEALING. The numbers use to show before they did the drawing but they’re gone now. I lost over $50. I will never put another dollar into this app. It’s so depressing. How would I even get my money out of it if I won? They should send out a notification when the drawing is pulled to let you know if you won or not. Too bad I can’t even check it manually. Thanks for stealing my money. STAY AWAY FROM THIS APP.
Useless App
by Djs117! on 2019/09/14 13:32
I’m not an avid lottery player. I don’t play scratchers or any of the other small games. Typically I will buy a powerball ticket 2-3 times a month. But like a lot of people, I don’t carry cash on me most days, not even $2. I thought the app would be an easy way to get around that. I deposited $20 into my account to get started, but didn’t realize that you basically have to be standing next to the lottery machine in order for the app to work. I spent the first $16 on 8 tickets over the first couple months, usually requiring 2-3 tries each time for it to work. Recently, it hasn’t worked for me the last 5 times I’ve tried. I wanted to withdraw the last $4 and delete the app, but it doesn’t allow you to withdraw your original deposit, only winnings. Guess that $4 is gone. Oh well, it’s just $4, but save yourself a headache and don’t download this useless app.
Needs a lot of work
by JRNinDC on 2019/05/15 18:51
I find the app is very sluggish and buggy. I’m using the app on an iPhone XS Max with a good cellular signal, but everything seems to take a long time to work. I kept getting an error message saying I have to accept the terms and conditions, but there didn’t appear to be a place in the app to do that. I tried deleting the app and reinstalling and got it to work Now that it is working, I think it is a poor app. Purchases do not show a draw date, so I have no idea what dates my tickets are for. There does not appear to be an easy way to check whether the tickets are winners. I keep seeing an error message saying the gaming engine hasn’t processed my wager, but the transactions were processed. For an app that handles financial transactions, this one is terrible. If I didn’t have money stuck in the app I would not use it again.
Great Start!
by Magillacutty on 2018/07/24 01:10
I’m a legit VA Lottery player and first I want to thank them for finally putting out a solid app. So far the graphics and interactions work great and I like the design. Couple of suggestions and you get 5 stars from me. I realize that not all of these may be feasible for a multitude of technical, legal or practical reasons. 1. Allow me to login to my account. Let me enter my extra chances, see my history etc. I assume this is probably in the works, but I want you to know it is a desired feature. 2. Allow me to customize or reorganize the main dashboard so I can put my favorites in order, so that’s what I see first when I open the app. Example: If Cash 5 is my favorite game I would want to see that first upon hitting the main dashboard. 3. Send me push notifications for my favorite game’s drawings. For example when the Bank of Million numbers are drawn, send them to me. Even cooler would be if you could compare against my regular numbers that I have saved and tell me if I won. Thanks again!
Only worked twice for me
by Miney43 on 2019/06/08 13:20
I would like to give it this app 5 stars for no more waiting in line. I didn’t mind going to the local retailers since many of them was within a mile. I kept getting the Bluetooth signal error. I check my phone and also went to different stores. I had to delete the app then downloaded it again like I had read in another review. I was able to purchase one mega million ticket before getting the signal error again. After that no matter what I did nothing worked.
Seriously lousy
by Dave804 on 2019/08/12 15:52
The usability of this app is horrible. Simple things like back buttons aren’t utilized in the app for account navigation. It’s awkward and doesn’t even correctly log transactions. Which is another issue altogether. VA lottery couldn’t make getting your money out any harder. I had a withdrawn from my account and although the money is now gone it shows no transactions or even a reference number to inquire as to where the withdrawal went. Connecting bank cards or bank accounts never works. There is always an issue with VA lottos ability to validate accounts. I have no idea who coded this app but it’s horrible and I don’t know how anyone could vest any trust in transactions. This works more like a concept beta then a useable app! Just sad VA lotto.
Missing Drawings
by No Nickman 3696 on 2019/08/26 20:17
DO NOT USE THE APP. This app is the absolute worst. First, I purchased both MegaMillions and Powerball tickets with multiple drawings (5 weeks worth) and while they initially appeared on my app and in my history they no longer appear. There are supposed to be remaining drawings but nothing appears on the app or the website. I am not even sure that I actually had tickets at this point. But they took my money. Second, you have to be at a retailer to purchase tickets with the app. You don’t need to be with the website. One main benefit of the website was not having to go to a retailer. In short, the app steals your money and doesn’t add any significant benefits or functionality over the website. DO NOT USE THE APP.
Still Needs Work
by Maddi Bleu on 2019/05/17 12:16
This will be a 5-Star app when it functions as a mobile version of the website sans the subscription requirement for draw games. As it stands the app and website function as two separate entities that don't synch or communicate with each other. Account funds and favorite numbers do not show up in both platforms. The website allows you to play games from anywhere in Virginia as long as location services are enabled on whatever device you are using and your location can be verified. MobilePlay within the app will only allow you to play within range of a retailer's bluetooth signal. I tried to purchase a ticket standing directly in front of a retailer and still received an error message. What is the point of having mobile play on the app if I have to inside a retailer to play? E-games don't work unless within bluetooth range either. Also, do all retailers emit bluetooth signals or just a select few??? Overall the app looks great but still has a long way to go in terms of usability.
Worthless App, Hard time locating terminals
by JAL 23456 on 2019/07/23 20:33
I’ve tried unsuccessfully to use this app to Purchase tickets at lottery retailers while standing in line on 4 occasions and it still can’t find blue tooth signal from lottery terminal. Additionally, it uses the same lottery login but funds in app don’t show in your online account. Cheap programming not to be linked to online account yet same login. If it was linked, then my deposits in mobile would be available in my online account. Seems like a programming shortfall rather than security issue since it’s the same account login. Plus the App map feature fir finding locations has never worked.
Not Great
by pgbuck on 2019/08/30 16:36
App glitches way too often. This morning I couldn’t make a deposit or see my balance. Just got an error to call customer service. I agree with another poster that you should be able to play using Bluetooth anywhere and not have to pull up to the store to play. Also, there are too many steps if you want to play a saved set of numbers in addition to an easy pick, you have to go back to start each time.
Version 3.0.1 Now you can play & purchase without a retailer?
by Trucker Theologian on 2019/05/10 13:35
Love being able to purchase plays right on the app, but a little clarification would be helpful, you need to be near a retailer and have wi-fi on, and it won’t print a play slip unless you request it, so...it’s saved in my transaction history, so...I don’t need a paper slip? Please clarify in your notes, haven’t found anything describing this updated feature.
I need this:
by FSampaio on 2018/11/17 14:25
I usually play 2 sets of numbers, first set I use my picked numbers, second set I choose random pick. That is not possible in this version, it’s either all picked numbers or all random numbers. Also, when winning numbers are announced for MegaMillion and Powerball, the results cards on the home page do not indicate “no winners” or how many people hit the jackpot. If you could improve those 2 things mentioned above, this app will be my default lottery app. Thank you
Good idea but lacking
by Starsigma on 2018/10/23 13:30
I just downloaded the app. I bought my first digital ticket online last night. However the website doesn’t show the ticket so you have no idea if the transaction went through. Only shows a balance. Figured if I downloaded the app it would be more efficient. However the app doesn’t even give you the basic option to login to your account. Definitely has features which need added to the app.
Barely functional app
by Unruleybat on 2019/10/08 12:57
This app is only useful for checking scratch offs and last numbers drawn. All other worthwhile mobile features are seriously hampered. First, you have to be near a kiosk to buy any tickets (powerball or egames.) Second, that doesn’t work!. I constantly receive Bluetooth errors, or “down for routine maintenance” errors. Finally, if you want to give up on this app like I did, you cannot get your money that you deposited back. So now I’m stuck with an app that doesn’t function with money locked inside. My fault I guess. “A fool and his money are soon parted...”
Works Great!
by Fastfordsluke on 2018/08/07 17:11
This lottery app works great. Can’t wait to see new features added. Only problem is when I play the easy pick numbers on the digital play slip. It is a random set of numbers the first time. But after that it uses the same set of numbers unlike a real play slip which picks different number each time play slip is used.
More bad than good.
by Cyrusparsi on 2019/02/15 12:42
Let say good thing first : ability to scan ticket to check it. Bad ( at least for me): 2-I try to go to my account as I used to but no luck. I couldn’t see my account to check balance. I prefer to see my account detail rather than be forced to click the icon to play. I think I will go to buy from retail stores. More freedom of my choices. 2- how to transfer my balance back to my bank or credit card account? 3- checking my account on previous version gave me a picture of my account. the worse point: as a resident of Virginia, I should be able to play while I’m am on a trip or just across the river in DC or Maryland .so this Is a crazy rule or law that not able to play in this situation. 4- there is NO option to play for one draw only. We should be able to have this choice. The purpose of play on line should be for convince of consumers.
Good idea but unstable service
by Borisk11 on 2019/08/22 05:10
Unlike most users the app haven’t frozen yet on my iPhone 7. However i just stopped at Wawa to use the Bluetooth terminal to purchase some tickets. Logged in selected numbers and how many draws. So far cool. Then checked out it said “item in my cart failed” next message rolling fast “session time out” then the app shows the screen that is unavailable due to maintenance :(. So no way for me to see if my transaction went through if the balance in my account is the same as before. Just nothing. Waste of time!!
Problem adding tickets
by JerzeeFlow on 2019/07/29 21:06
When trying to create a draw Ricky to play on kiosks. The app consistently refreshes where you lose everything including cart items. Haven’t had problems with this app until about a week ago. I figure the glitches would have been corrected. But the Version Update hasn’t changed the current problems. Please fix this has been the convenient way to play tickets with out filling play cards
Worthless app
by mydospennies on 2019/05/18 00:39
Where to begin with the problems: it’s slow, navigation is horrible, can’t handle transactions properly, doesn’t recognize location services, and — my fave — the home screen is a default error message. One of the worst apps I’ve ever come across. If this is the best a state government entity can do, it speaks volumes about lack of competency. Oh, and they launched this app to replace their original app, WHICH WORKED FINE. The developers who got paid for this junk app must be laughing up their sleeves while sitting in their elementary school classrooms.
Can’t play through the App
by ApplePlumGrape on 2019/08/02 10:19
Not really much to complain about because I can’t do anything except check numbers. Every time I try to add money the App says there’s an error and to call a #. And I can’t sent this unless I up the star to at least 2 stars because every combination of nicknames the system says it’s taken. There’s no way someone else thought of ApplePlumGrape
Great concept but difficult to use.
by Bh2o!!!!!! on 2019/09/02 17:30
The app logs me out when app closes, which I like. However, the fingerprint id has been failing to reload app and I can never remember my password- which I think defeats the purpose of the fingerprint id. App is also unorganized and difficult to use. I’ve purchased tickets, but couldn’t find them to check the numbers. There should be a notification to let you know if you won or lost. Great concept... but difficult to use. Many improvements need to be made.
Not sure why this exists
by bigddestroyer on 2019/05/25 20:54
Downloaded this to gamble from my room. But after depositing money I had to go the store anyway and stand outside like a hobo while i play on my phone. What’s the point in this? If I have to go the store anyway, why would I want do play on my phone when I can buy scratchers or tickets? Withdrew money and it says 0 balance but there is no money in my paypal account. Did this app steal my money?
Paid in can’t access app and they won’t give my money back
by Prettywithink on 2019/07/02 16:03
I’ve been going back and forth with their “customer service” for two months now. I suddenly stopped being able to access the app. I get an error every time I try to login. They kept passing me to diff departments who would pass me back and forth. I asked for a refund since I am not able to use the app, was told I would get a refund a month ago, was told today they don’t issue refunds. Calling my bank to report fraud.
Gone again...
by pd103kid on 2019/07/02 22:05
After the last update I downloaded the fingerprint recognition (iPhone 6s Plus) disappeared 👻 so I had to look up my password and re-enter it again. This is not the first time for this problem; kindly update the app to not deactivate the fingerprint option each time it updates. Thanks...
Ridiculous Concept
by Otis WBC on 2019/07/26 12:23
I can purchase lottery tickets for certain games with my laptop. I can purchase lottery tickets for certain games by using the same website using my iPhone. HOWEVER to purchase those same games using this app I have to be at a lottery retailer? What’s the point of that? Whenever I’ve gone to a lottery retailer there has never been a line. Whoever thought of this concept should be fired. I will NEVER use this app unless I can buy lottery tickets from anywhere I want.
Can’t play egames
by Original Crispy on 2019/07/30 10:23
Sometime last week I made a deposit and was geared up to play lottery on my phone. It didn’t work. it told me my Bluetooth had to be on and that I had to be near a lottery retailer. I had my Bluetooth on but I wasn’t near a retailer. I drove around to several retailers and still couldn’t use the app and I’m having a very very very difficult time getting my money back. I would say wait a couple years until the developers got this figured out. DONT DEPOSIT MONEY
Such a rip off!
by mom nero on 2019/09/02 04:55
I deposited $30 in my account for mobile play. It even if I’m standing beside a machine it won’t let me play. I’ve removed the app and reinstalled 3 times and it is still screwed up! VA Lottery makes enough money that they should be able to pay someone to make a legit app that WORKS! They are loosing money everyday because if they had an app that actually worked - they could sell more tickets!! Come on people - get your crap together!
So far, no problems!
by ibbebe10 on 2019/07/17 19:43
Reading prior reviews made me nervous about downloading this app, but I’m glad I did! Obviously, there’s work to be done, but I’ve had no real issues. The need to be within range of a retailer is painfully inconvenient, I just hope things will improve in time. Nice start!
Scam?
by Pansochist on 2019/05/15 11:41
So far, this app only allows me to deposit (non-refundable) money. However, it does not allow me to actually purchase lottery tickets/games. When I try to purchase, it tells me I have to go to a retailer. When I go to a retailer, I either get a message about problems communicating with the retailer’s Bluetooth or a message the systems down for maintenance. Anything that takes your money in exchange for a good or service that isn’t delivered, then claims “no refunds” is a scam.
Even worse
by WhitewaterDave on 2018/11/30 20:29
I used this app before, but it didn’t have the features I needed. I heard that these features were added. I reinstalled the app. When I tried to sign in, it said it couldn’t find my account. I entered the information exactly by copy/paste my login information. It said to call customer service and gave me an 800 number to call. I don’t have time to call and fix this. It’s not my login information that needs fixed.
No subscription support
by csonkakal on 2018/09/14 12:28
Looks like a nice app but there is no support for subscriptions which is disappointing. Even if it just let you see if numbers on your favorites list were winners that would be something. I’m sure this is great for people who purchase tickets in stores but it isn’t useful to me as a long time subscriber.
Needs improvement.
by d3f3at3d on 2019/08/02 23:33
I keep having to retype my email and password every day even though I have fingerprint login. The app constantly crashes when placing my wager. Having to be within Bluetooth range of a machine is terrible, I look weird standing by a machine for an hour. The odds of winning anything seem worse than just buying a lottery ticket.
Not able to play games
by Angie and Elara on 2019/07/16 16:15
Worked great for a week. After that when I try it keeps saying lottery machine down for maintenance or unable to load games. It says that at every machine and it’s been that way for weeks. Now my money is sitting there and I would rather have it back.
So many issues- Haven’t been able to play yet!
by Muser123 on 2019/05/30 02:36
The Bluetooth feature makes you find a retailer that has the lottery in order to play any Pick 3, 4, 5 games from in the app. The retailer locator doesn’t work well at all and locks up or freezes. Frustrating when you have money in your account and can’t play. Poor quality and overall inefficient. Will be asking for my money back.
Rip off
by SquishyTishy5 on 2019/05/23 18:26
I am unable to spend the money that I deposited. There is an error message every time I try to play an E game or check out my game slips. I’ve been to 4 different lottery retailers and they have no idea what Lottery Bluetooth is. This app and the lottery account is supposed to be connected but I’m showing a $0 balance in my account on the website and $30 on the app. I want my money back. This app is only good for scanning tickets.
What’s the Point
by jfwrbetetb on 2019/07/08 21:26
Wish I had read the reviews before depositing money. Having to go to a lottery retailer and not having the app linked to your subscription money are both below typical expectations in today’s world. There is likely a legal reason (big government watching out for us stupid citizens) that these two things aren’t available, but because they aren’t, this app doesn’t really provide much benefit.
Need improvement a lot
by astrosomni on 2019/07/06 16:14
Couldn’t get it to work with Bluetooth signals. Always gives me no Bluetooth signal error. Wasted deposit. I thought I would use the deposited money on its official website but I couldn’t see my deposit amount although I could login. Is the mobile and web lotto use separate deposited fund? In this day and age, too much inconvenience to play lottery online, ridiculous.
Very Disappointed
by Ti7082 on 2019/05/29 23:15
I had a $3 balance on my app and it disappeared. I know I didn’t spend it because I haven’t visited a retailer in 2 weeks. Also, I see that I won $4. I was not notified by email nor has the money been deposited into my account. Plus, I absolutely dislike the fact that I can only play this app when I’m close to a retailer. I would like to play in the comfort of my own home.
Recent Changes Limit Usefulness
by Masquerade Brawl on 2019/05/27 19:53
This app could use a lot of work. Recent changes to the app have eliminated all convenience. I used to be able to store playslips on the app and access them at a player kiosk in order to purchase. App no longer stores playslips. App requires a login each time it is opened which I naturally discover at the point of sale kiosk and do not remember credentials. Touch ID would go a long way to improving this. The user interface is incredibly cluttered. I think the menu could be simplified and have a better flow depending upon the information or game desired. Lastly, playslip scanner is incredibly slow and glitchy. I
By the games on store ..
by claudiafeliz on 2019/05/26 13:03
I have tried to use the mobile app to play scratch off games, but i get an error message that it will only work if I am in a store that sells scratch off games. Then why bother with a mobile app? I can just go to the store counter and buy games from the person behind the counter. You really didn’t think this through.
Better than the website.
by MG7709 on 2019/04/30 01:13
Still could use some polish but definitely better than the website.
SSN?
by Riggorog on 2019/04/26 17:34
I don't like the fact that this app is trying to collect my entire Social Security Number when I just want to deposit and play some games. I can understand asking for this after a win, but there is no need at this point. I will not submit this kind of information over a mobile connection. Change this and I will play.
Did not like
by lottoletdown on 2019/05/27 00:08
I had to go all the way to the store to do anything with this App. I thought this was going to be a convenient way to play lottery without going to store. Why have the app if you have to go to the store to use it? My money wasn’t hooked to my lottery account. I could only use it on the app.
Extremely limited
by Va4profit on 2019/06/06 12:35
I was not aware that in order to use the new gaming option you literally had to be in the location of a lottery distributor. That being said, when I was, I still was not able to play the games on the app saying I wasn’t in range when I was literally feet away. Until they fix I would stay away.
Cant compare your numbers with winning numbers
by fastmxrider on 2019/08/20 02:38
U cant see if u won there is no place to check your number with the winning ones i guess if u win the app will tell u but there is no way to look at ur playing numbers and winning numbers at the same time
Rating Trends
2,1,1,0,0,0,0,0,0,1,2,0,0,5,0,14,2,2,1,1,1,0,2,1,0,0,1,2,0,0,0,0,0,0,0,2,0,3,1,0,0,0,1,0,0,2,0,0,4,1,1,0,0,1,0,3,1,0,2,1,3,0,1,1,0,0,0,0,0,0,0,1,0,0,0,1,0,0,1,0,0,2,0,0,1,0,0,0,0,1
All Versions
2.0
271 total
 5
66
 4
20
 3
18
 2
34
 1
133
Current Version (3.0.5)
2.0
271 total
 5
66
 4
20
 3
18
 2
34
 1
133
Version History
More...