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hard rock Casino & Sportsbook
Description
We've paid out over $500M in WINNINGS last year! • Gary M. won $230,552 on Divine Fortune • Michael M. won $226,170 on Lock It Link Night Life • Tricia K. won $125,575 on Lock It Link Night Life • Catherine H. won $124,781 on Divine Fortune • Michael S. won $113,83 on Divine Fortune • John S. won $112,387 on Divine Fortune Your front-row-centre ticket to New Jersey's coolest online real money Casino and Sportsbook is here and one tap gets you instant access to one legendary moment after another. We've built the hard rock Casino app to look and feel just like the real deal in Atlantic City, with games and promotions designed to rock your world! 7 reasons why you should join the thousands who play every day online at hard rock Casino • FREE SPINS just for signing up and a 100% MATCH BONUS on your first deposit • RISK-FREE BET when you place your first bet on Sports • A HUGE SELECTION OF CASINO GAMES including mobile slots, live dealer tables, blackjack, roulette, video poker and many more • LIVE SLOTS lets you control real, physical slot machines located at hard rock Atlantic City from anywhere in New Jersey using your PC, Mac, tablet or mobile device • LIVE SLOTS • BET IN-PLAY on Football, Basket-Ball, Baseball, College Sports, Golf, Tennis & More • EARN WILD CARDS REWARDS when you play online • LICENSED AND REGULATED in New Jersey by the Division of Gaming Enforcement Over 500 video slots including: • Dragon Power • Divine Fortune • 88 Fortunes • Bonanza • Jin Ji Bao Xi Endless Treasure • Starburst • Quick Hit Ultra Pays Sun Dragon • Dancing Drums • Monopoly Megaways • Gun’s N’ Roses Live Slots - only at hard rock Casino • Buffalo • Wild Leprecoins • Double Time Pay • Spitfire Live Dealer • Live Roulette • Live Blackjack • Live Baccarat • Live Dream Catcher • Live Side Bet City And many more classic casino and instant win games! Getting started with the hard rock Casino is quick and easy: 1. Download the app and create your free account 2. Find your favorite casino game or sport event 3. Get in the action in a few taps and have a thrilling time HardRockCasino.com took the stage in June 2018, invigorating the online casino market in New Jersey with a new kind of energy and a focus on making players feel like rock stars. The site boasts hundreds of online slots and table games, an innovative Wheel of Rock system that awards players for leveling up, and Rock Coins to help players get the type of legendary rewards they actually want. To jam with us and play for real money, you need to be physically located in the state of New Jersey and at least 21 years of age or over. Please play responsibly. If you or someone you know has a gambling problem, call 1-800-GAMBLER for help. Need help with the app? Email: support@hardrockcasino.com
The Best!
by Keiure on 2020/11/22 04:40
Great online slots. Great customer service!
This place is a joke
by dog'sfriend on 2020/11/16 20:52
Took me a while to set up my account. They ask me to sent a ss# and driver’s license. After all information was sent , I was able to access my account . Was really excited to use my free spins, but guess what? They expired after 24hours or so. After all the complicated process I cannot use it. Shame on you Hard Rock
Let me give you a little statistical analysis...
by no longer customer on 2020/11/11 17:57
Sports book wins, then gets absolutely demolished on slots. If you use this site just use Sportsbook so at least you have a slight chance. My statistical analysis was a winning percentage of less than 18% on slots. This is out of almost thousand spins if not more. It was all losses. I hit maybe two-three bonuses in that entire time. One paid decent and it immediately took every penny back. Not to mention the game would Glitch out right in the middle of my spins(guarantee a bonus was coming up) so I would have to reload and then get demolished again. I decided to give the site another chance and it won’t be happening again.
Scam!
by AmnesiacSD on 2020/10/18 20:13
Beware! You have to be in New Jersey to play.
Wow! Not good!
by Tommy Girl with a slot hand on 2020/10/13 19:57
First, watch what promotions you decide to opt in. They really are not clear about how much you need to wager in order to make a withdrawal especially the 50% match. Second this app is horrible. You won’t get a problem on a desktop or laptop but phone, forget it! It is bad that casinos take your money as it is but when you do win or win a bonus it shouldn’t be hard to obtain free spins or withdraw your winnings. Hard Rock makes it difficult and claim they are in compliance with NJ Gaming Division. No other site do I have problems with but this one. Beware...
Trash
by G00sefish on 2020/09/18 12:57
Bottom line. App is trash. Hidden crap. Trash.
Horrible
by oqutre on 2020/09/08 02:39
Games won’t load. Kicks you off constantly and tells you that you are out of the area. Home button works half the time. Spend more time logging out and back in then you do playing. How can a multimillion casino not figure out how to make its app work is beyond me.
Horrible!
by leilop8 on 2020/08/31 21:49
DO NOT DOWNLOAD! This casino will steal your money. Usually when you are playing and there is a bonus or free spins on the slots machines, it would kick you out and then when you go back in, the bonus would continue, but forget it! This place stole my money! I was betting $2.50 (which is not a bad amount when you win something) and I won 8 free spins multiplying each win by 8! That’s huge if you win at least a couple... but not this time. They game kicked me out after 3 free spins, and I had only won $32 when it happened, so I refreshed the app and when I went back in, my bonus was not there anymore. I contacted support, and they told me they needed to contact the game developers to see the issue and they were going to contact me by email. I waited 3 weeks and nobody contacted me, so I decided to contact Hard Rock again, and they told me they had an answer. “The 5 free remaining games played on their own and I didn’t win anything”. Really?! I know there is other casino apps out there which I will try. I played this for a long time, but I feel like they just took my money unfairly.
Scam
by Kw36 on 2020/08/23 01:17
Complete scam. What pathetic scum designed this
Deposit Match
by Mikey pass on 2020/08/09 15:34
Read the fine print or you’ll be out whatever your deposit is. Customer service disconnects you when you question anything about the site. Steer clear!
Attention: Make Sure You Read the Rules
by Feeltaken on 2020/08/08 16:04
Shame on me for not reading the rules before accepting the initial deposit match. You cannot withdrawal any money until you play 20 times the sum of your initial deposit plus the match. You also have to play that amount within 14 days or you forfeit all of the money in your account. I deposited $100 2 weeks ago. I was lucky enough to run it up over $600. I lost it all when I failed to play $4000 over 2 weeks due to my ignorance. It’s my fault for not understanding the rules but I feel like I should have been able to retain my original $100 deposit. It feels like such a scam.
Worst online casino go play Tropicana or DraftKings
by rjake8500 on 2020/07/31 03:21
This is the worst online casino app I’ve played they make it hard for u to withdraw ur winnings and customer service play dumb just wait till u win something and withdraw it
KathG
by GShargool on 2020/07/09 19:59
Hands down the best online casino experience out of all I play. Super generous payouts.
Good Site
by steveonewyork on 2020/07/06 07:20
I used to have problems with the screen freezing up in the middle of a role. As long as your connected to a wi fi service at home at Starbucks or wherever I don’t have any problems.
Satisfied review
by gotwogetone on 2020/06/25 17:23
The help on the chat has been very kind. Would really prefer to be able to speak with someone on the phone. Site has a problem with cutting out often and having to log back in, can be very frustrating.
Continuously force closes on me
by dmg349 on 2020/06/21 05:07
Between the app Force closing and having to attempt to login numerous times before being successful it’s such a hassle! By the time I log in I don’t even have the energy to gamble 🙄
What A Bomb
by the real sgt schultz on 2020/06/19 22:42
You can’t even register. How do you publish an app like this?
Glitches GALORE
by RuzzleWuzzle on 2020/06/09 15:13
The app constantly crashes. Also, when you pull up a game, it doesn’t load half the time and you end up having to close the app to reopen. Otherwise the UI is simple and clean. It has potential but they have to fix those bugs.
Stole money
by sonnylpn on 2020/06/09 06:03
Stole my money refused to give it back
Five Stars
by Facanwin on 2020/06/06 18:15
Hands down, Hard Rock Casino is my first choice of casino’s online. Their customer service is second to none. They all show concern and great respect while addressing any to all concerns very professional and clearly. They have the best slots and trust me their gaming is very fair. Finally, with all these things combined together I’ve mentioned of “HARD ROCK” you’ll enjoy yourself and probably will NEVER go online to even visit another gambling site. Oh yeah last but not least, just as quick and easy as your money is received by them is just as quick when you choose to withdraw they’ll give it back. To the manager Nancy I humbly thank you and your staff for making my experience with gambling online the greatest 👍🏼👍🏼👍🏼👍🏼👍🏼
Signup
by hdhxh hh hxhhxhd on 2020/06/06 01:09
I have a players card and couldn’t even sign up or sign in. Get it right, come on. Not trying again or coming back.
Horrible service
by John J 85 on 2020/06/05 13:59
App works great and everything runs smooth until you want to withdraw your winnings. So far every time I try to make a withdrawal a new excuse is given to hold funds until more information is given. They will take your deposit with no issue but good luck taking it out. I’ll be going elsewhere.
Fraudulent activity and no service
by FootballChamp19 on 2020/06/05 01:05
You will have fraud through your account and customer service will not help you afterwards. I have screenshots of them actively admitting they are aware of the fraud and stating they will not help me. Stay far away! Reported to all federal and state agencies for immediate review.
Horrible gaming experience
by Happysmiles76 on 2020/06/04 00:39
So frustrating trying to play and in the middle of each spin it starts to verify your location when I haven’t moved from my seat. Sure when you log back in it continues from the last incomplete spin but who wants to log back on each time? Reached out to customer service just to be told there is no problem on their end.... Went from 120 -0 having to log back on about 8+ times...A loss is fine and to be expected but the frustration to lose is not.
The worst casino
by wingerd432 on 2020/05/26 15:48
Why is it every time they give 10 free spins it’s on the worst games . Games they know your not gonna win a penny on I’m sick of some of these greedy casinos . I’m sick of this one particularly don’t waste your money on these places they are giving out nothing
Bad customer service/ response time
by Oscar Nuetras on 2020/05/22 20:35
The game glitched online and still took my money. I contacted customer support and was told the game creators usually contact the casino fast. It’s been about two months no and no one has got back to me.
Good slots
by Cofello on 2020/05/22 16:26
A lot of slots, and they are definitely getting better with megaways slots. Hopefully someone at hard rock sees this and i highly recommend getting “sweet bonanza” as a slot on here too. Its one of those games you see everywhere online but can’t find anywhere.
Horrible experience
by Robed74 on 2020/05/21 01:26
Games constantly crashing. Customer service is rude and unwilling to refund bets when the app crashes. Bonuses are a joke too. Their are tons of better online casinos. Skip Hard Rock and thank me later.
Terrible!
by Akillease on 2020/05/18 12:47
The server kept booting me out anytime I left a game. The sign in process is a pain because you have to constantly reenter your credentials. The dashboard is confusing and when you leave a game, it takes you to an area that doesn’t even have games. Worst of all, I signed up using the deposit match; $50 from me and they kicked in $50. I burned through all but $30 of that, then won big twice to make $60. The next day I logged in, I only had $0.51. Can’t figure out what happened and I can’t seem to find support. Tropicana doesn’t have as many games, but at least they have a decent site and don’t steal your money.
SCAM SCAM
by gujboss on 2020/05/14 17:13
This casino is a complete scam. They will steal your money and you won’t win a penny. When I called customer service they laughed and disconnected my chat call. They told me keep playing until you run out of money!!!
Thieves
by Jenblairstown on 2020/05/14 11:11
I play several different casinos online. This one is awful. I deposited $100. Then I go to a game and it freezes. When it finally unfreezes it says I lost all my money on two spins. Never again. I won’t go in person to hard rock either. Not another dime from me.
Do not download
by hardrockworstapp on 2020/05/11 00:03
The bonus sign up is deceptive and Customer service is alarmingly unhelpful
Same old thieves
by realgamist on 2020/04/27 23:33
These people are truly garbage. The live app does not work and they are just there to take your money. I’m sticking with Bet Fair. Much better odds....
This is a joke
by Ohshad on 2020/04/17 02:09
I deposited $20 to play Buffalo slots live. As soon as it up loaded. A service message appeared. My $20 was gone. Spoke to customer services. They said technical support will contact me in 24 hour. It has been a week. I will stay with bet fair casino. At lease they don’t stick you up with no gun . Do not play with Hard Rock !
Don’t load this app.
by Consideredwise on 2020/04/07 22:11
It is horrible. I didn’t make a spin because the game would not load properly. Live customer service said you played a $20.00 bet. The dam game never even opened. I will not put anything else at this site. Go somewhere else.
Someone should investigate
by TheLenSeed on 2020/04/03 02:22
Bait and switch! iIlegal to play outside NJ but you really don’t find out until they have all your info everything including the money they will not refund. Apple needs to remove this app immediately....
The WORST
by marie g 1024 on 2020/03/31 01:53
This is the worst! I play all of the Casino’s and please take my advice and take your money somewhere else. Games are impossible to win. Please trust me...
Only for NJ residents
by LukeTender32 on 2020/03/25 04:35
Not once did the site state that it was only for NJ residents. Once I made a deposit to play the games, that’s when it stated that it was detected I wasn’t from NJ and I wasn’t allowed to play. It even stated that if I continued to try & play, law enforcement would get involved. I tried getting my money back and it stated that I had to have a minimum of $100. There was another system that could return my money, however, they wanted not only my bank account info, but they also wanted my drivers license number as well!! Sounds pretty fishy!! BEWARE!!!
App crashes
by Debilyn008 on 2020/03/23 23:44
Took my money nobody has returned a message. This app all it does is crash and has bugs.
Terrible, GO TO DRAFTKINGS
by CaptainThanos on 2020/03/23 20:29
Got a $30 bonus that was taken away because I didn’t reach the $600 playthrough in 24 hrs. I nearly played all day and still couldn’t reach it. Had $40 left in bonus money and they took it away. Customer service is a joke...told me other people have some it, read the fine print next time. Wow. I’ll never return to Hard Rock in the app or real life.
Good app
by Lorynm2014 on 2020/03/22 14:20
I’ve been reading the reviews about this app and I’m surprised by the negative comments. First of all, anyone complaining about verification needs to realize that all online casinos are subject to regulations which require the verification process. As long as you provide information that you ought to already have in your possession, the process is smooth for withdrawals thereafter. They have a good game selection and win rate. They could offer a few more promotions, but other than that, they are good and reliable.
Annoying
by Anng725 on 2020/03/19 14:21
Too many glitches
Not working at all!
by Ser.surgeon on 2020/03/05 01:58
Not logging me in ! Not working at all .
keeps freezing
by Jamesleops4 on 2020/03/01 08:53
Keeps freezing need a update
Worst online betting ever
by gajsicijdbdiwfbd on 2020/02/22 01:29
Deposit 25 and win 100 bucks right away. No withdrawal available. Called. “You can’t withdraw anything till you win $1000”. The worst. Stick with betfair casino.
Scammers!
by Roseboogie on 2020/02/17 17:57
Very eager to take your money but you jump through crazy hoops to get money. Avoid at all costs!!!!
Apps error
by MrBlue878787 on 2020/02/08 21:34
I download this app because I am a member of Hardrock casino in Cincinnati, Ohio. First, I tried to sign up with my wild card- Failed, it said couldn’t find me. Okay, tried to sign up without the Wild Card- failed ( the app said: registration failed, try again) I did it 4 times, correct information! If you guys decide to launch an app, make sure you take care of it, look at your commitment, and I can’t even register for an account!
Support
by ❤️noles💙 on 2020/01/06 14:02
I love the hard rock casino but there customer support is poor
Horrible!
by cant leave a comment on 2019/12/05 03:12
This site never pays! Don’t waste your money. The slots never land on bonus spins and you’ll lose every time! The games always get stuck and you have to reload the app constantly. Worst casino ever.
Worst. App. Ever.
by Bacooshboy on 2019/12/05 02:55
See above.
VERY WEAK APP
by Jetttee on 2019/11/25 17:03
Hard Rock, your app is very weak. It constantly signs off and takes too long to recognize your location. Also, think about using the iPhone technology to sign on. I like the content and format but in this day of age with all the modern technology, it’s time for you to get busy. I know I’m a ‘small time’ client, but William Hill here I come.
Hard rock casino
by r#$% on 2019/11/21 04:14
The biggest rip off you could imagine!!
Can’t complete registration
by tealshark20 on 2019/11/19 21:17
Tried signing up 5x now for an account to get rewards. I get all the way to the end and it tells me it’s wrong and won’t go forward no matter what I do. What’s the point.
App is glitchy and hard to navigate
by soccerguy111111 on 2019/11/16 13:12
The location services are terrible and frequently just continuously checks so you have to restart the app and try again. Depositing functionality is often glitchy and takes me to the same page over and over again to enter my paypal info. Some of the games are so slow while playing (blackjack)
Total scam
by t@y-t@y1987 on 2019/11/07 08:04
Took my money then told me I had to live in New Jersey to play for real money now I’ve been trying to get my money back for almost a week this app is scam
Can’t withdraw. Avoid!
by cant withdraw on 2019/11/02 15:44
Please do not deposit money using this app or use their web browser. Avoid this company. They give you multiple options to deposit, quick and easy. However when you need to withdraw, the page timeouts or generates an error. I have tried using phone app, phone browser, multiple pc browsers. This is very concerning. I couldn’t even place a bet while in Jersey City.
Customer service is a joke.
by Thumbsdooownnn1 on 2019/10/26 07:17
This site has a lot of games and it was fun to play on but the customer support is awful. I set limits on my account so I can manage how much I play. I’ve been disconnected from this site (because it freezes up constantly) while trying to make a deposit and it apparently counted towards my deposit limit?? Another time I typed the wrong number in when entering my card( honest mistake) and that “attempt” to deposit counted towards my deposit limit? I’ve played on every site in nj and I’ve never ever experienced anything like that. When I reached out to customer service, initially they were nice about it but that quickly changed when I spoke to a manager who was extremely rude and dismissive towards me when I tried to explain what had happened. He continuously told me that my version of events was incorrect (huh????) and logged off our chat mid convo when I was trying to tell him that what he was saying was all wrong. I will be closing my account and playing somewhere else. There are a ton of sites in NJ and I’ve never ever had anyone at those companies speak to me the way this man did. If I didn’t send the deposit through, and no money was deposited into my account- I should not be told that I’ve reached my deposit limits. That’s absurd.
App consistently crashes
by Dis functional on 2019/10/24 14:17
I’ve been playing in this app for well over 6 months now. It was great when I first started using it but then they came out with an update and the games consistently crash after about 5 minutes of play. Customer service said MONTHS ago that they were aware and the fix should come out any time now. Again, that was months ago.
Always great support!
by Mmikey m. on 2019/09/27 21:08
I can’t thank the support staff enough for there help. And people really do win on this site, I am one of the jackpot winners amongst many other wins.
Best Online Casino
by BWilsonism on 2019/09/21 03:52
I love Hardrock! The incentives, the progressive payouts, and online support! When I can’t get to the resort which is about 45 minutes from me, I play online, and can still earn wild card rewards.
Someone has to be worst...
by victim201836284 on 2019/09/06 11:18
I’m not sure what’s worse, playing the games or trying to get support to do anything helpful. Basically when something goes wrong the only solution is to wait out the problem. You can talk to support on chat. They can’t actually help with anything, but it gives you something to do while you’re not playing.
This app is horrible
by N CA resident on 2019/08/30 17:55
Got all the way through registration only to get the message for registration error, check my registration. What?! No hint at what the app wasn't satisfied with. Can't fix what I don't know is wrong. Also, you can't register with your player's card account number. So, I never got to play online.
Not good
by DREWSKINJ on 2019/08/25 16:09
Was supposed to get a bonus, never got, used their live chat, was useless. Deleting app
Scam!!!
by Channel2viewer on 2019/08/23 22:07
When filling out my registration I gave my address and location but they still took my deposit only to say I CANT play because I don’t live in New Jersey.
Awful sign up process, App is awful
by Fj McL on 2019/08/16 00:52
In order to play you have to send your social security card to some dude through an email. No way am I putting my identification out like that. The app barely works and is awful. Will no longer be doing any business with this casino staying away with family and friends
wont refund money
by watermellons on 2019/08/14 18:03
i have given these guys every piece of info needed for any card transaction. I CANT USE THE APP I LIVE IN TEXAS. its been 7 months and these guys are making it so difficult to get my $100 back ill never even go ta hard rock casino again.
Terrible app far better casinos
by Moneyteam732 on 2019/08/11 18:33
Do not ever use this app completely rigged gets your hopes up then in blackjack all you do is lose by 1 every time. Get a 20 they get 21 get a 19 they get 20 every time u bet big. Never use it app crashes all the time never use the app
Trash
by JumpmanJake on 2019/08/03 12:15
The app is awful, too many glitches. Don’t waste your time....
Crap app
by newnickname2018 on 2019/07/29 09:21
Weeks now and still down for maintenance... how about letting me withdraw the money I’ve had sitting for weeks now.
Mobile app is down for over a week
by Lexie 21 on 2019/07/29 04:22
Their mobile casino app has been down for quite some time, over a week now... only allowing desktop version to be played. Online tournaments also do not allow for you to see what position you’re in while using the app, IF it’s not down for maintenance. Much prefer other casino apps that are reliable and consistent.
Not working on IOS
by Njmom1979 on 2019/07/25 15:15
I really enjoyed this casino app, unfortunately something went wrong they are back up and running except through iOS. I have reached out to them and the only thing they keeps saying is you can play on android and computer. But I play when I’m out on my phone which is an IPhone 😔
What the hell
by Dancingdiva568 on 2019/07/24 20:10
Been trying to get on for two weeks now. Performing maintenance. For two Fing weeks? I can get on with pc and android. don’t have those. No way to contact customer service if you can’t log into app. Awful.
Mark
by Watchguy1960 on 2019/07/20 02:25
This is the worst app I have ever had. Plus the odds of winning are less than in a casino.
App glitches and doesn’t work
by Goddi6)6 on 2019/07/12 21:47
Don’t waste you’re time
Don’t
by sm057 on 2019/07/10 17:03
Unless you’re in New Jersey don’t try this I just deposited $50.00 then learned I lived outside of New Jersey and I cannot play. Please make that known prior to a person depositing money.
Worst casino in NJ online
by Cindyrella-5 on 2019/07/07 11:39
I’ve played here 23 times and have never won a cent to withdrawal. I actually don’t know why I come here always hoping to win. I must be a gluten for punishment!!!!
Registration
by Neha916 on 2019/07/02 08:02
I have tried to register 5 times and it keeps telling me registration failed, I am not sure why I am not able to sign up.
If this was a brick and mortar casino, no one would go.
by WhyCantTheyGetItRight on 2019/07/01 12:49
Horrible app and matching money scam. I was lured to this app with the promise of matched free play. Don’t fall for it! While matched free play money showed in my account, all I saw happening is the depletion of my initial significant deposit as I played and lost. And lost a lot, quickly. Turns out I would not be entitled to my match money until I lost all my deposit! What a scam. The game payouts are pitiful, with never a bonus round hit. Beware!!!!
App
by CTM818040112314 on 2019/06/21 13:57
Never works, always crashing ..
Sadly it is one of the worst out there..
by RN406 on 2019/06/21 11:37
I’ve tried every NJ casino app and sadly, this one is near the bottom. The app will fail to load about 50-75% of the time when you try to login. You will have to force the app to shut down and retry, sometimes multiple times. One of my biggest pet peeves is that when you request a withdraw they won’t approve it for days, in the hopes that you cancel the withdraw and blow the money. There are many other big name AC casinos that will process your withdraw within an hour. This is extremely helpful if you’re going to AC and want to have cash available when you get there without waiting for DAYS. Hard Rock app looks good when it’s working, but save yourself the trouble and go somewhere else.
I hate this app
by princessnikki88 on 2019/06/20 01:19
Never works right ever and always crashes can’t ever play it when I sign in it Would load it’s horrible
Good at first then time to delete app
by Lucky who on 2019/06/19 02:55
I have played all the NJ online sites and at first this seemed promising. I mean deposit 100 bucks you get to enjoy 15x -25xs play thru. Especially with black jack or the 3 card poker. Then the play thru dropped to 3x-7xs no enjoyable st all. In fact only creates anxiety and leaves you in a awful mood. The platform is not designed to carry many players at once. I remember SugarHouse was having this same problem in mid 2017 . When there was bingo games and the games started to pause or drop players or logging on would take 3-4xs longer than usual. Yet after enough players complained about it, It was fixed. HRC needs to spend a little bit more money on their platform too. Also the wheel spin really needs to be recalibrated. I’m level 68 and after depositing 400 I finally advance a level (to 68) I win 250 coins smh not sure what I am being directed to the store for. Minimum number needed is 400 . And app freezes way too often . Good selection of games for the most part. I still play but only about 15-20% of my play is given to HRC now:(
Stay away
by Kel_lai on 2019/06/13 00:56
This is by far the worse online casino app I’ve played. Get your act together because there are way better apps out there that actually have many more games and you win every now and again.
Best. App. Ever.
by Pandabear3838 on 2019/06/10 16:22
An amazing experience overall. I won and got paid the same day!
Only for NJ
by Not even into vid games! on 2019/06/10 01:49
Makes you go through a series of numerous questions to sign up... only to be booted (and threatened) if you don’t live in NJ.
Scam
by Butters Hamburgers on 2019/05/31 17:50
You have to be in New Jersey to use! They want bank statements and photos of your cc to get your money back!
Rigged games
by Fapio24 on 2019/05/23 05:18
As others have stated, stay far away rom hard rock. The blackjack games are completely rigged. You may win your first couple of hands but you will lose everything thereafter. I’ve played every online casino since it became legal in NJ and have never seen anything like this. Additionally, their bonus is THE WORST in the entire industry. You have to roll over your deposit 40 times, and if you play blackjack, it’s 200 times. An insane amount. Horrible, horrible casino.
Location
by Kelley Ross on 2019/05/12 01:03
Location issues....always says I’m outside betting area I log out in from Atlantic City Nj so what the heck is going on can’t play anything!!!!
SHAMEFUL
by Rose4636 on 2019/05/08 22:04
This is the WORST online gaming casino I ever played!!! I am deleting this and going back to Sugar House. Don’t waste your money or time here!!!
The odds are NOT in your favor
by jessmont89 on 2019/04/26 18:06
With most of these games you win some you lose some, not hard rock. You consistently lose, the bonus are few and far between if they even work. Obviously you’re not always going to win, or even get a bonus, which is beyond the case with this app. At most I think I won $50, just beware if you’re going to try out this app.
Worst game
by arinina1915 on 2019/04/24 06:08
This is the worst casino game I have ever played first it wants to load when it feels like it I have to always close and log back in. Second when they give you rewards it’s false I was given a few rewards but told I was only entitled to one in case the one didn’t work. That’s bs to me bc if it’s in my account I’m entitled to it. I play a lot of money into the casinos especially online. I play at lots of casinos plus online take my word and Don’t play this game stick with Borgata and MGM casino games bc if the rewards are in your account they should be yours not only if one didn’t work
App isn’t stable!
by FFMDD on 2019/04/15 03:01
It crashes. It freezes. It gets stuck often when logging in.
Not quite ready
by Szoboken on 2019/04/13 17:00
Add touch id please. App freezes. Had to log in several times to get sports working. Moving back to fanduel. No benefit here.
HORRIBLE
by Juni611 on 2019/04/13 01:08
C/S is terrible ....they can’t figure out why my account is locked and they can’t unlock it....what????
Horrible
by Nickee13 on 2019/04/06 01:27
Run for the hills. To be a reputable casino u wouldn’t think it was scam... but it is. App doesn’t work. And free spins and bonuses are a joke. These online casinos are all scams.
Read before deposit
by RockieAngel on 2019/04/03 21:43
I should read a review, only if you live in New Jersey you can play
The worst!!
by Latrese T on 2019/01/29 15:29
Signed up and didn’t get my 50 free spins. A game popped up that I thought I was playing then when I hit the home button to go back to the lobby it just sits there. I hit yes and nothing happens. Deleting asap!
Worst app ever
by adfhddh on 2019/01/18 16:18
This app is the worst app I’ve ever came across! When downloading the app it lets you sign up and everything, it even lets you put money in your account but when you go and play machines it tells you that you can’t play because you don’t live in New Jersey! There is nothing on the app when you sign up that says you have to live in New Jersey to play!!! When you deposit your money in the account it’s like an arm and a leg to get your money back!!
Useless unless u live in New Jersey
by Jenna1nonly860 on 2019/01/18 04:12
Only can play on I have in nj that’s bull crap !
Attention: Make Sure You Read the Rules
by Feeltaken on 2020/08/08 16:04
Shame on me for not reading the rules before accepting the initial deposit match. You cannot withdrawal any money until you play 20 times the sum of your initial deposit plus the match. You also have to play that amount within 14 days or you forfeit all of the money in your account. I deposited $100 2 weeks ago. I was lucky enough to run it up over $600. I lost it all when I failed to play $4000 over 2 weeks due to my ignorance. It’s my fault for not understanding the rules but I feel like I should have been able to retain my original $100 deposit. It feels like such a scam.
Horrible!
by leilop8 on 2020/08/31 21:49
DO NOT DOWNLOAD! This casino will steal your money. Usually when you are playing and there is a bonus or free spins on the slots machines, it would kick you out and then when you go back in, the bonus would continue, but forget it! This place stole my money! I was betting $2.50 (which is not a bad amount when you win something) and I won 8 free spins multiplying each win by 8! That’s huge if you win at least a couple... but not this time. They game kicked me out after 3 free spins, and I had only won $32 when it happened, so I refreshed the app and when I went back in, my bonus was not there anymore. I contacted support, and they told me they needed to contact the game developers to see the issue and they were going to contact me by email. I waited 3 weeks and nobody contacted me, so I decided to contact Hard Rock again, and they told me they had an answer. “The 5 free remaining games played on their own and I didn’t win anything”. Really?! I know there is other casino apps out there which I will try. I played this for a long time, but I feel like they just took my money unfairly.
Good at first then time to delete app
by Lucky who on 2019/06/19 02:55
I have played all the NJ online sites and at first this seemed promising. I mean deposit 100 bucks you get to enjoy 15x -25xs play thru. Especially with black jack or the 3 card poker. Then the play thru dropped to 3x-7xs no enjoyable st all. In fact only creates anxiety and leaves you in a awful mood. The platform is not designed to carry many players at once. I remember SugarHouse was having this same problem in mid 2017 . When there was bingo games and the games started to pause or drop players or logging on would take 3-4xs longer than usual. Yet after enough players complained about it, It was fixed. HRC needs to spend a little bit more money on their platform too. Also the wheel spin really needs to be recalibrated. I’m level 68 and after depositing 400 I finally advance a level (to 68) I win 250 coins smh not sure what I am being directed to the store for. Minimum number needed is 400 . And app freezes way too often . Good selection of games for the most part. I still play but only about 15-20% of my play is given to HRC now:(
Let me give you a little statistical analysis...
by no longer customer on 2020/11/11 17:57
Sports book wins, then gets absolutely demolished on slots. If you use this site just use Sportsbook so at least you have a slight chance. My statistical analysis was a winning percentage of less than 18% on slots. This is out of almost thousand spins if not more. It was all losses. I hit maybe two-three bonuses in that entire time. One paid decent and it immediately took every penny back. Not to mention the game would Glitch out right in the middle of my spins(guarantee a bonus was coming up) so I would have to reload and then get demolished again. I decided to give the site another chance and it won’t be happening again.
Wow! Not good!
by Tommy Girl with a slot hand on 2020/10/13 19:57
First, watch what promotions you decide to opt in. They really are not clear about how much you need to wager in order to make a withdrawal especially the 50% match. Second this app is horrible. You won’t get a problem on a desktop or laptop but phone, forget it! It is bad that casinos take your money as it is but when you do win or win a bonus it shouldn’t be hard to obtain free spins or withdraw your winnings. Hard Rock makes it difficult and claim they are in compliance with NJ Gaming Division. No other site do I have problems with but this one. Beware...
Good Site
by steveonewyork on 2020/07/06 07:20
I used to have problems with the screen freezing up in the middle of a role. As long as your connected to a wi fi service at home at Starbucks or wherever I don’t have any problems.
This place is a joke
by dog'sfriend on 2020/11/16 20:52
Took me a while to set up my account. They ask me to sent a ss# and driver’s license. After all information was sent , I was able to access my account . Was really excited to use my free spins, but guess what? They expired after 24hours or so. After all the complicated process I cannot use it. Shame on you Hard Rock
Horrible
by oqutre on 2020/09/08 02:39
Games won’t load. Kicks you off constantly and tells you that you are out of the area. Home button works half the time. Spend more time logging out and back in then you do playing. How can a multimillion casino not figure out how to make its app work is beyond me.
KathG
by GShargool on 2020/07/09 19:59
Hands down the best online casino experience out of all I play. Super generous payouts.
Deposit Match
by Mikey pass on 2020/08/09 15:34
Read the fine print or you’ll be out whatever your deposit is. Customer service disconnects you when you question anything about the site. Steer clear!
Worst online casino go play Tropicana or DraftKings
by rjake8500 on 2020/07/31 03:21
This is the worst online casino app I’ve played they make it hard for u to withdraw ur winnings and customer service play dumb just wait till u win something and withdraw it
The Best!
by Keiure on 2020/11/22 04:40
Great online slots. Great customer service!
Trash
by G00sefish on 2020/09/18 12:57
Bottom line. App is trash. Hidden crap. Trash.
Scam!
by AmnesiacSD on 2020/10/18 20:13
Beware! You have to be in New Jersey to play.
Scam
by Kw36 on 2020/08/23 01:17
Complete scam. What pathetic scum designed this
Customer service is a joke.
by Thumbsdooownnn1 on 2019/10/26 07:17
This site has a lot of games and it was fun to play on but the customer support is awful. I set limits on my account so I can manage how much I play. I’ve been disconnected from this site (because it freezes up constantly) while trying to make a deposit and it apparently counted towards my deposit limit?? Another time I typed the wrong number in when entering my card( honest mistake) and that “attempt” to deposit counted towards my deposit limit? I’ve played on every site in nj and I’ve never ever experienced anything like that. When I reached out to customer service, initially they were nice about it but that quickly changed when I spoke to a manager who was extremely rude and dismissive towards me when I tried to explain what had happened. He continuously told me that my version of events was incorrect (huh????) and logged off our chat mid convo when I was trying to tell him that what he was saying was all wrong. I will be closing my account and playing somewhere else. There are a ton of sites in NJ and I’ve never ever had anyone at those companies speak to me the way this man did. If I didn’t send the deposit through, and no money was deposited into my account- I should not be told that I’ve reached my deposit limits. That’s absurd.
Sadly it is one of the worst out there..
by RN406 on 2019/06/21 11:37
I’ve tried every NJ casino app and sadly, this one is near the bottom. The app will fail to load about 50-75% of the time when you try to login. You will have to force the app to shut down and retry, sometimes multiple times. One of my biggest pet peeves is that when you request a withdraw they won’t approve it for days, in the hopes that you cancel the withdraw and blow the money. There are many other big name AC casinos that will process your withdraw within an hour. This is extremely helpful if you’re going to AC and want to have cash available when you get there without waiting for DAYS. Hard Rock app looks good when it’s working, but save yourself the trouble and go somewhere else.
Five Stars
by Facanwin on 2020/06/06 18:15
Hands down, Hard Rock Casino is my first choice of casino’s online. Their customer service is second to none. They all show concern and great respect while addressing any to all concerns very professional and clearly. They have the best slots and trust me their gaming is very fair. Finally, with all these things combined together I’ve mentioned of “HARD ROCK” you’ll enjoy yourself and probably will NEVER go online to even visit another gambling site. Oh yeah last but not least, just as quick and easy as your money is received by them is just as quick when you choose to withdraw they’ll give it back. To the manager Nancy I humbly thank you and your staff for making my experience with gambling online the greatest 👍🏼👍🏼👍🏼👍🏼👍🏼
Glitches GALORE
by RuzzleWuzzle on 2020/06/09 15:13
The app constantly crashes. Also, when you pull up a game, it doesn’t load half the time and you end up having to close the app to reopen. Otherwise the UI is simple and clean. It has potential but they have to fix those bugs.
Good app
by Lorynm2014 on 2020/03/22 14:20
I’ve been reading the reviews about this app and I’m surprised by the negative comments. First of all, anyone complaining about verification needs to realize that all online casinos are subject to regulations which require the verification process. As long as you provide information that you ought to already have in your possession, the process is smooth for withdrawals thereafter. They have a good game selection and win rate. They could offer a few more promotions, but other than that, they are good and reliable.
Terrible!
by Akillease on 2020/05/18 12:47
The server kept booting me out anytime I left a game. The sign in process is a pain because you have to constantly reenter your credentials. The dashboard is confusing and when you leave a game, it takes you to an area that doesn’t even have games. Worst of all, I signed up using the deposit match; $50 from me and they kicked in $50. I burned through all but $30 of that, then won big twice to make $60. The next day I logged in, I only had $0.51. Can’t figure out what happened and I can’t seem to find support. Tropicana doesn’t have as many games, but at least they have a decent site and don’t steal your money.
Worst game
by arinina1915 on 2019/04/24 06:08
This is the worst casino game I have ever played first it wants to load when it feels like it I have to always close and log back in. Second when they give you rewards it’s false I was given a few rewards but told I was only entitled to one in case the one didn’t work. That’s bs to me bc if it’s in my account I’m entitled to it. I play a lot of money into the casinos especially online. I play at lots of casinos plus online take my word and Don’t play this game stick with Borgata and MGM casino games bc if the rewards are in your account they should be yours not only if one didn’t work
Only for NJ residents
by LukeTender32 on 2020/03/25 04:35
Not once did the site state that it was only for NJ residents. Once I made a deposit to play the games, that’s when it stated that it was detected I wasn’t from NJ and I wasn’t allowed to play. It even stated that if I continued to try & play, law enforcement would get involved. I tried getting my money back and it stated that I had to have a minimum of $100. There was another system that could return my money, however, they wanted not only my bank account info, but they also wanted my drivers license number as well!! Sounds pretty fishy!! BEWARE!!!
Horrible gaming experience
by Happysmiles76 on 2020/06/04 00:39
So frustrating trying to play and in the middle of each spin it starts to verify your location when I haven’t moved from my seat. Sure when you log back in it continues from the last incomplete spin but who wants to log back on each time? Reached out to customer service just to be told there is no problem on their end.... Went from 120 -0 having to log back on about 8+ times...A loss is fine and to be expected but the frustration to lose is not.
Rigged games
by Fapio24 on 2019/05/23 05:18
As others have stated, stay far away rom hard rock. The blackjack games are completely rigged. You may win your first couple of hands but you will lose everything thereafter. I’ve played every online casino since it became legal in NJ and have never seen anything like this. Additionally, their bonus is THE WORST in the entire industry. You have to roll over your deposit 40 times, and if you play blackjack, it’s 200 times. An insane amount. Horrible, horrible casino.
Satisfied review
by gotwogetone on 2020/06/25 17:23
The help on the chat has been very kind. Would really prefer to be able to speak with someone on the phone. Site has a problem with cutting out often and having to log back in, can be very frustrating.
Good slots
by Cofello on 2020/05/22 16:26
A lot of slots, and they are definitely getting better with megaways slots. Hopefully someone at hard rock sees this and i highly recommend getting “sweet bonanza” as a slot on here too. Its one of those games you see everywhere online but can’t find anywhere.
Worst app ever
by adfhddh on 2019/01/18 16:18
This app is the worst app I’ve ever came across! When downloading the app it lets you sign up and everything, it even lets you put money in your account but when you go and play machines it tells you that you can’t play because you don’t live in New Jersey! There is nothing on the app when you sign up that says you have to live in New Jersey to play!!! When you deposit your money in the account it’s like an arm and a leg to get your money back!!
If this was a brick and mortar casino, no one would go.
by WhyCantTheyGetItRight on 2019/07/01 12:49
Horrible app and matching money scam. I was lured to this app with the promise of matched free play. Don’t fall for it! While matched free play money showed in my account, all I saw happening is the depletion of my initial significant deposit as I played and lost. And lost a lot, quickly. Turns out I would not be entitled to my match money until I lost all my deposit! What a scam. The game payouts are pitiful, with never a bonus round hit. Beware!!!!
Apps error
by MrBlue878787 on 2020/02/08 21:34
I download this app because I am a member of Hardrock casino in Cincinnati, Ohio. First, I tried to sign up with my wild card- Failed, it said couldn’t find me. Okay, tried to sign up without the Wild Card- failed ( the app said: registration failed, try again) I did it 4 times, correct information! If you guys decide to launch an app, make sure you take care of it, look at your commitment, and I can’t even register for an account!
Best Online Casino
by BWilsonism on 2019/09/21 03:52
I love Hardrock! The incentives, the progressive payouts, and online support! When I can’t get to the resort which is about 45 minutes from me, I play online, and can still earn wild card rewards.
Can’t withdraw. Avoid!
by cant withdraw on 2019/11/02 15:44
Please do not deposit money using this app or use their web browser. Avoid this company. They give you multiple options to deposit, quick and easy. However when you need to withdraw, the page timeouts or generates an error. I have tried using phone app, phone browser, multiple pc browsers. This is very concerning. I couldn’t even place a bet while in Jersey City.
App is glitchy and hard to navigate
by soccerguy111111 on 2019/11/16 13:12
The location services are terrible and frequently just continuously checks so you have to restart the app and try again. Depositing functionality is often glitchy and takes me to the same page over and over again to enter my paypal info. Some of the games are so slow while playing (blackjack)
App consistently crashes
by Dis functional on 2019/10/24 14:17
I’ve been playing in this app for well over 6 months now. It was great when I first started using it but then they came out with an update and the games consistently crash after about 5 minutes of play. Customer service said MONTHS ago that they were aware and the fix should come out any time now. Again, that was months ago.
Mobile app is down for over a week
by Lexie 21 on 2019/07/29 04:22
Their mobile casino app has been down for quite some time, over a week now... only allowing desktop version to be played. Online tournaments also do not allow for you to see what position you’re in while using the app, IF it’s not down for maintenance. Much prefer other casino apps that are reliable and consistent.
The odds are NOT in your favor
by jessmont89 on 2019/04/26 18:06
With most of these games you win some you lose some, not hard rock. You consistently lose, the bonus are few and far between if they even work. Obviously you’re not always going to win, or even get a bonus, which is beyond the case with this app. At most I think I won $50, just beware if you’re going to try out this app.
Terrible, GO TO DRAFTKINGS
by CaptainThanos on 2020/03/23 20:29
Got a $30 bonus that was taken away because I didn’t reach the $600 playthrough in 24 hrs. I nearly played all day and still couldn’t reach it. Had $40 left in bonus money and they took it away. Customer service is a joke...told me other people have some it, read the fine print next time. Wow. I’ll never return to Hard Rock in the app or real life.
Someone has to be worst...
by victim201836284 on 2019/09/06 11:18
I’m not sure what’s worse, playing the games or trying to get support to do anything helpful. Basically when something goes wrong the only solution is to wait out the problem. You can talk to support on chat. They can’t actually help with anything, but it gives you something to do while you’re not playing.
Horrible service
by John J 85 on 2020/06/05 13:59
App works great and everything runs smooth until you want to withdraw your winnings. So far every time I try to make a withdrawal a new excuse is given to hold funds until more information is given. They will take your deposit with no issue but good luck taking it out. I’ll be going elsewhere.
Don’t bother
by Kasey417 on 2018/11/08 21:43
For such a large company, this app is a complete failure. Games won’t load, won’t switch to landscape mode, games freeze if they did load and you have to sign in after every single game. You also cant scroll through the games.
Always great support!
by Mmikey m. on 2019/09/27 21:08
I can’t thank the support staff enough for there help. And people really do win on this site, I am one of the jackpot winners amongst many other wins.
Awful sign up process, App is awful
by Fj McL on 2019/08/16 00:52
In order to play you have to send your social security card to some dude through an email. No way am I putting my identification out like that. The app barely works and is awful. Will no longer be doing any business with this casino staying away with family and friends
App crashed on my first bet
by Rivet1216 on 2018/11/08 19:42
My first time playing, the app crashed completely on my first bet and I lost without even having the chance to play. The process of withdrawing money is complicated and can only be done in whole dollar values, so any amount 99¢ or less will be trapped with them if you stop playing. Terrible experience.
VERY WEAK APP
by Jetttee on 2019/11/25 17:03
Hard Rock, your app is very weak. It constantly signs off and takes too long to recognize your location. Also, think about using the iPhone technology to sign on. I like the content and format but in this day of age with all the modern technology, it’s time for you to get busy. I know I’m a ‘small time’ client, but William Hill here I come.
This is a joke
by Ohshad on 2020/04/17 02:09
I deposited $20 to play Buffalo slots live. As soon as it up loaded. A service message appeared. My $20 was gone. Spoke to customer services. They said technical support will contact me in 24 hour. It has been a week. I will stay with bet fair casino. At lease they don’t stick you up with no gun . Do not play with Hard Rock !
Thieves
by Jenblairstown on 2020/05/14 11:11
I play several different casinos online. This one is awful. I deposited $100. Then I go to a game and it freezes. When it finally unfreezes it says I lost all my money on two spins. Never again. I won’t go in person to hard rock either. Not another dime from me.
Stay away
by Kel_lai on 2019/06/13 00:56
This is by far the worse online casino app I’ve played. Get your act together because there are way better apps out there that actually have many more games and you win every now and again.
The worst casino
by wingerd432 on 2020/05/26 15:48
Why is it every time they give 10 free spins it’s on the worst games . Games they know your not gonna win a penny on I’m sick of some of these greedy casinos . I’m sick of this one particularly don’t waste your money on these places they are giving out nothing
Best. App. Ever.
by Pandabear3838 on 2019/06/10 16:22
An amazing experience overall. I won and got paid the same day!
Rating Trends
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All Versions
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hard rock Casino & Sportsbook
Description
We've paid out over $500M in WINNINGS last year! • Gary M. won $230,552 on Divine Fortune • Michael M. won $226,170 on Lock It Link Night Life • Tricia K. won $125,575 on Lock It Link Night Life • Catherine H. won $124,781 on Divine Fortune • Michael S. won $113,83 on Divine Fortune • John S. won $112,387 on Divine Fortune Your front-row-centre ticket to New Jersey's coolest online real money Casino and Sportsbook is here and one tap gets you instant access to one legendary moment after another. We've built the hard rock Casino app to look and feel just like the real deal in Atlantic City, with games and promotions designed to rock your world! 7 reasons why you should join the thousands who play every day online at hard rock Casino • FREE SPINS just for signing up and a 100% MATCH BONUS on your first deposit • RISK-FREE BET when you place your first bet on Sports • A HUGE SELECTION OF CASINO GAMES including mobile slots, live dealer tables, blackjack, roulette, video poker and many more • LIVE SLOTS lets you control real, physical slot machines located at hard rock Atlantic City from anywhere in New Jersey using your PC, Mac, tablet or mobile device • LIVE SLOTS • BET IN-PLAY on Football, Basket-Ball, Baseball, College Sports, Golf, Tennis & More • EARN WILD CARDS REWARDS when you play online • LICENSED AND REGULATED in New Jersey by the Division of Gaming Enforcement Over 500 video slots including: • Dragon Power • Divine Fortune • 88 Fortunes • Bonanza • Jin Ji Bao Xi Endless Treasure • Starburst • Quick Hit Ultra Pays Sun Dragon • Dancing Drums • Monopoly Megaways • Gun’s N’ Roses Live Slots - only at hard rock Casino • Buffalo • Wild Leprecoins • Double Time Pay • Spitfire Live Dealer • Live Roulette • Live Blackjack • Live Baccarat • Live Dream Catcher • Live Side Bet City And many more classic casino and instant win games! Getting started with the hard rock Casino is quick and easy: 1. Download the app and create your free account 2. Find your favorite casino game or sport event 3. Get in the action in a few taps and have a thrilling time HardRockCasino.com took the stage in June 2018, invigorating the online casino market in New Jersey with a new kind of energy and a focus on making players feel like rock stars. The site boasts hundreds of online slots and table games, an innovative Wheel of Rock system that awards players for leveling up, and Rock Coins to help players get the type of legendary rewards they actually want. To jam with us and play for real money, you need to be physically located in the state of New Jersey and at least 21 years of age or over. Please play responsibly. If you or someone you know has a gambling problem, call 1-800-GAMBLER for help. Need help with the app? Email: support@hardrockcasino.com
The Best!
by Keiure on 2020/11/22 04:40
Great online slots. Great customer service!
This place is a joke
by dog'sfriend on 2020/11/16 20:52
Took me a while to set up my account. They ask me to sent a ss# and driver’s license. After all information was sent , I was able to access my account . Was really excited to use my free spins, but guess what? They expired after 24hours or so. After all the complicated process I cannot use it. Shame on you Hard Rock
Let me give you a little statistical analysis...
by no longer customer on 2020/11/11 17:57
Sports book wins, then gets absolutely demolished on slots. If you use this site just use Sportsbook so at least you have a slight chance. My statistical analysis was a winning percentage of less than 18% on slots. This is out of almost thousand spins if not more. It was all losses. I hit maybe two-three bonuses in that entire time. One paid decent and it immediately took every penny back. Not to mention the game would Glitch out right in the middle of my spins(guarantee a bonus was coming up) so I would have to reload and then get demolished again. I decided to give the site another chance and it won’t be happening again.
Scam!
by AmnesiacSD on 2020/10/18 20:13
Beware! You have to be in New Jersey to play.
Wow! Not good!
by Tommy Girl with a slot hand on 2020/10/13 19:57
First, watch what promotions you decide to opt in. They really are not clear about how much you need to wager in order to make a withdrawal especially the 50% match. Second this app is horrible. You won’t get a problem on a desktop or laptop but phone, forget it! It is bad that casinos take your money as it is but when you do win or win a bonus it shouldn’t be hard to obtain free spins or withdraw your winnings. Hard Rock makes it difficult and claim they are in compliance with NJ Gaming Division. No other site do I have problems with but this one. Beware...
Trash
by G00sefish on 2020/09/18 12:57
Bottom line. App is trash. Hidden crap. Trash.
Horrible
by oqutre on 2020/09/08 02:39
Games won’t load. Kicks you off constantly and tells you that you are out of the area. Home button works half the time. Spend more time logging out and back in then you do playing. How can a multimillion casino not figure out how to make its app work is beyond me.
Horrible!
by leilop8 on 2020/08/31 21:49
DO NOT DOWNLOAD! This casino will steal your money. Usually when you are playing and there is a bonus or free spins on the slots machines, it would kick you out and then when you go back in, the bonus would continue, but forget it! This place stole my money! I was betting $2.50 (which is not a bad amount when you win something) and I won 8 free spins multiplying each win by 8! That’s huge if you win at least a couple... but not this time. They game kicked me out after 3 free spins, and I had only won $32 when it happened, so I refreshed the app and when I went back in, my bonus was not there anymore. I contacted support, and they told me they needed to contact the game developers to see the issue and they were going to contact me by email. I waited 3 weeks and nobody contacted me, so I decided to contact Hard Rock again, and they told me they had an answer. “The 5 free remaining games played on their own and I didn’t win anything”. Really?! I know there is other casino apps out there which I will try. I played this for a long time, but I feel like they just took my money unfairly.
Scam
by Kw36 on 2020/08/23 01:17
Complete scam. What pathetic scum designed this
Deposit Match
by Mikey pass on 2020/08/09 15:34
Read the fine print or you’ll be out whatever your deposit is. Customer service disconnects you when you question anything about the site. Steer clear!
Attention: Make Sure You Read the Rules
by Feeltaken on 2020/08/08 16:04
Shame on me for not reading the rules before accepting the initial deposit match. You cannot withdrawal any money until you play 20 times the sum of your initial deposit plus the match. You also have to play that amount within 14 days or you forfeit all of the money in your account. I deposited $100 2 weeks ago. I was lucky enough to run it up over $600. I lost it all when I failed to play $4000 over 2 weeks due to my ignorance. It’s my fault for not understanding the rules but I feel like I should have been able to retain my original $100 deposit. It feels like such a scam.
Worst online casino go play Tropicana or DraftKings
by rjake8500 on 2020/07/31 03:21
This is the worst online casino app I’ve played they make it hard for u to withdraw ur winnings and customer service play dumb just wait till u win something and withdraw it
KathG
by GShargool on 2020/07/09 19:59
Hands down the best online casino experience out of all I play. Super generous payouts.
Good Site
by steveonewyork on 2020/07/06 07:20
I used to have problems with the screen freezing up in the middle of a role. As long as your connected to a wi fi service at home at Starbucks or wherever I don’t have any problems.
Satisfied review
by gotwogetone on 2020/06/25 17:23
The help on the chat has been very kind. Would really prefer to be able to speak with someone on the phone. Site has a problem with cutting out often and having to log back in, can be very frustrating.
Continuously force closes on me
by dmg349 on 2020/06/21 05:07
Between the app Force closing and having to attempt to login numerous times before being successful it’s such a hassle! By the time I log in I don’t even have the energy to gamble 🙄
What A Bomb
by the real sgt schultz on 2020/06/19 22:42
You can’t even register. How do you publish an app like this?
Glitches GALORE
by RuzzleWuzzle on 2020/06/09 15:13
The app constantly crashes. Also, when you pull up a game, it doesn’t load half the time and you end up having to close the app to reopen. Otherwise the UI is simple and clean. It has potential but they have to fix those bugs.
Stole money
by sonnylpn on 2020/06/09 06:03
Stole my money refused to give it back
Five Stars
by Facanwin on 2020/06/06 18:15
Hands down, Hard Rock Casino is my first choice of casino’s online. Their customer service is second to none. They all show concern and great respect while addressing any to all concerns very professional and clearly. They have the best slots and trust me their gaming is very fair. Finally, with all these things combined together I’ve mentioned of “HARD ROCK” you’ll enjoy yourself and probably will NEVER go online to even visit another gambling site. Oh yeah last but not least, just as quick and easy as your money is received by them is just as quick when you choose to withdraw they’ll give it back. To the manager Nancy I humbly thank you and your staff for making my experience with gambling online the greatest 👍🏼👍🏼👍🏼👍🏼👍🏼
Signup
by hdhxh hh hxhhxhd on 2020/06/06 01:09
I have a players card and couldn’t even sign up or sign in. Get it right, come on. Not trying again or coming back.
Horrible service
by John J 85 on 2020/06/05 13:59
App works great and everything runs smooth until you want to withdraw your winnings. So far every time I try to make a withdrawal a new excuse is given to hold funds until more information is given. They will take your deposit with no issue but good luck taking it out. I’ll be going elsewhere.
Fraudulent activity and no service
by FootballChamp19 on 2020/06/05 01:05
You will have fraud through your account and customer service will not help you afterwards. I have screenshots of them actively admitting they are aware of the fraud and stating they will not help me. Stay far away! Reported to all federal and state agencies for immediate review.
Horrible gaming experience
by Happysmiles76 on 2020/06/04 00:39
So frustrating trying to play and in the middle of each spin it starts to verify your location when I haven’t moved from my seat. Sure when you log back in it continues from the last incomplete spin but who wants to log back on each time? Reached out to customer service just to be told there is no problem on their end.... Went from 120 -0 having to log back on about 8+ times...A loss is fine and to be expected but the frustration to lose is not.
The worst casino
by wingerd432 on 2020/05/26 15:48
Why is it every time they give 10 free spins it’s on the worst games . Games they know your not gonna win a penny on I’m sick of some of these greedy casinos . I’m sick of this one particularly don’t waste your money on these places they are giving out nothing
Bad customer service/ response time
by Oscar Nuetras on 2020/05/22 20:35
The game glitched online and still took my money. I contacted customer support and was told the game creators usually contact the casino fast. It’s been about two months no and no one has got back to me.
Good slots
by Cofello on 2020/05/22 16:26
A lot of slots, and they are definitely getting better with megaways slots. Hopefully someone at hard rock sees this and i highly recommend getting “sweet bonanza” as a slot on here too. Its one of those games you see everywhere online but can’t find anywhere.
Horrible experience
by Robed74 on 2020/05/21 01:26
Games constantly crashing. Customer service is rude and unwilling to refund bets when the app crashes. Bonuses are a joke too. Their are tons of better online casinos. Skip Hard Rock and thank me later.
Terrible!
by Akillease on 2020/05/18 12:47
The server kept booting me out anytime I left a game. The sign in process is a pain because you have to constantly reenter your credentials. The dashboard is confusing and when you leave a game, it takes you to an area that doesn’t even have games. Worst of all, I signed up using the deposit match; $50 from me and they kicked in $50. I burned through all but $30 of that, then won big twice to make $60. The next day I logged in, I only had $0.51. Can’t figure out what happened and I can’t seem to find support. Tropicana doesn’t have as many games, but at least they have a decent site and don’t steal your money.
SCAM SCAM
by gujboss on 2020/05/14 17:13
This casino is a complete scam. They will steal your money and you won’t win a penny. When I called customer service they laughed and disconnected my chat call. They told me keep playing until you run out of money!!!
Thieves
by Jenblairstown on 2020/05/14 11:11
I play several different casinos online. This one is awful. I deposited $100. Then I go to a game and it freezes. When it finally unfreezes it says I lost all my money on two spins. Never again. I won’t go in person to hard rock either. Not another dime from me.
Do not download
by hardrockworstapp on 2020/05/11 00:03
The bonus sign up is deceptive and Customer service is alarmingly unhelpful
Same old thieves
by realgamist on 2020/04/27 23:33
These people are truly garbage. The live app does not work and they are just there to take your money. I’m sticking with Bet Fair. Much better odds....
This is a joke
by Ohshad on 2020/04/17 02:09
I deposited $20 to play Buffalo slots live. As soon as it up loaded. A service message appeared. My $20 was gone. Spoke to customer services. They said technical support will contact me in 24 hour. It has been a week. I will stay with bet fair casino. At lease they don’t stick you up with no gun . Do not play with Hard Rock !
Don’t load this app.
by Consideredwise on 2020/04/07 22:11
It is horrible. I didn’t make a spin because the game would not load properly. Live customer service said you played a $20.00 bet. The dam game never even opened. I will not put anything else at this site. Go somewhere else.
Someone should investigate
by TheLenSeed on 2020/04/03 02:22
Bait and switch! iIlegal to play outside NJ but you really don’t find out until they have all your info everything including the money they will not refund. Apple needs to remove this app immediately....
The WORST
by marie g 1024 on 2020/03/31 01:53
This is the worst! I play all of the Casino’s and please take my advice and take your money somewhere else. Games are impossible to win. Please trust me...
Only for NJ residents
by LukeTender32 on 2020/03/25 04:35
Not once did the site state that it was only for NJ residents. Once I made a deposit to play the games, that’s when it stated that it was detected I wasn’t from NJ and I wasn’t allowed to play. It even stated that if I continued to try & play, law enforcement would get involved. I tried getting my money back and it stated that I had to have a minimum of $100. There was another system that could return my money, however, they wanted not only my bank account info, but they also wanted my drivers license number as well!! Sounds pretty fishy!! BEWARE!!!
App crashes
by Debilyn008 on 2020/03/23 23:44
Took my money nobody has returned a message. This app all it does is crash and has bugs.
Terrible, GO TO DRAFTKINGS
by CaptainThanos on 2020/03/23 20:29
Got a $30 bonus that was taken away because I didn’t reach the $600 playthrough in 24 hrs. I nearly played all day and still couldn’t reach it. Had $40 left in bonus money and they took it away. Customer service is a joke...told me other people have some it, read the fine print next time. Wow. I’ll never return to Hard Rock in the app or real life.
Good app
by Lorynm2014 on 2020/03/22 14:20
I’ve been reading the reviews about this app and I’m surprised by the negative comments. First of all, anyone complaining about verification needs to realize that all online casinos are subject to regulations which require the verification process. As long as you provide information that you ought to already have in your possession, the process is smooth for withdrawals thereafter. They have a good game selection and win rate. They could offer a few more promotions, but other than that, they are good and reliable.
Annoying
by Anng725 on 2020/03/19 14:21
Too many glitches
Not working at all!
by Ser.surgeon on 2020/03/05 01:58
Not logging me in ! Not working at all .
keeps freezing
by Jamesleops4 on 2020/03/01 08:53
Keeps freezing need a update
Worst online betting ever
by gajsicijdbdiwfbd on 2020/02/22 01:29
Deposit 25 and win 100 bucks right away. No withdrawal available. Called. “You can’t withdraw anything till you win $1000”. The worst. Stick with betfair casino.
Scammers!
by Roseboogie on 2020/02/17 17:57
Very eager to take your money but you jump through crazy hoops to get money. Avoid at all costs!!!!
Apps error
by MrBlue878787 on 2020/02/08 21:34
I download this app because I am a member of Hardrock casino in Cincinnati, Ohio. First, I tried to sign up with my wild card- Failed, it said couldn’t find me. Okay, tried to sign up without the Wild Card- failed ( the app said: registration failed, try again) I did it 4 times, correct information! If you guys decide to launch an app, make sure you take care of it, look at your commitment, and I can’t even register for an account!
Support
by ❤️noles💙 on 2020/01/06 14:02
I love the hard rock casino but there customer support is poor
Horrible!
by cant leave a comment on 2019/12/05 03:12
This site never pays! Don’t waste your money. The slots never land on bonus spins and you’ll lose every time! The games always get stuck and you have to reload the app constantly. Worst casino ever.
Worst. App. Ever.
by Bacooshboy on 2019/12/05 02:55
See above.
VERY WEAK APP
by Jetttee on 2019/11/25 17:03
Hard Rock, your app is very weak. It constantly signs off and takes too long to recognize your location. Also, think about using the iPhone technology to sign on. I like the content and format but in this day of age with all the modern technology, it’s time for you to get busy. I know I’m a ‘small time’ client, but William Hill here I come.
Hard rock casino
by r#$% on 2019/11/21 04:14
The biggest rip off you could imagine!!
Can’t complete registration
by tealshark20 on 2019/11/19 21:17
Tried signing up 5x now for an account to get rewards. I get all the way to the end and it tells me it’s wrong and won’t go forward no matter what I do. What’s the point.
App is glitchy and hard to navigate
by soccerguy111111 on 2019/11/16 13:12
The location services are terrible and frequently just continuously checks so you have to restart the app and try again. Depositing functionality is often glitchy and takes me to the same page over and over again to enter my paypal info. Some of the games are so slow while playing (blackjack)
Total scam
by t@y-t@y1987 on 2019/11/07 08:04
Took my money then told me I had to live in New Jersey to play for real money now I’ve been trying to get my money back for almost a week this app is scam
Can’t withdraw. Avoid!
by cant withdraw on 2019/11/02 15:44
Please do not deposit money using this app or use their web browser. Avoid this company. They give you multiple options to deposit, quick and easy. However when you need to withdraw, the page timeouts or generates an error. I have tried using phone app, phone browser, multiple pc browsers. This is very concerning. I couldn’t even place a bet while in Jersey City.
Customer service is a joke.
by Thumbsdooownnn1 on 2019/10/26 07:17
This site has a lot of games and it was fun to play on but the customer support is awful. I set limits on my account so I can manage how much I play. I’ve been disconnected from this site (because it freezes up constantly) while trying to make a deposit and it apparently counted towards my deposit limit?? Another time I typed the wrong number in when entering my card( honest mistake) and that “attempt” to deposit counted towards my deposit limit? I’ve played on every site in nj and I’ve never ever experienced anything like that. When I reached out to customer service, initially they were nice about it but that quickly changed when I spoke to a manager who was extremely rude and dismissive towards me when I tried to explain what had happened. He continuously told me that my version of events was incorrect (huh????) and logged off our chat mid convo when I was trying to tell him that what he was saying was all wrong. I will be closing my account and playing somewhere else. There are a ton of sites in NJ and I’ve never ever had anyone at those companies speak to me the way this man did. If I didn’t send the deposit through, and no money was deposited into my account- I should not be told that I’ve reached my deposit limits. That’s absurd.
App consistently crashes
by Dis functional on 2019/10/24 14:17
I’ve been playing in this app for well over 6 months now. It was great when I first started using it but then they came out with an update and the games consistently crash after about 5 minutes of play. Customer service said MONTHS ago that they were aware and the fix should come out any time now. Again, that was months ago.
Always great support!
by Mmikey m. on 2019/09/27 21:08
I can’t thank the support staff enough for there help. And people really do win on this site, I am one of the jackpot winners amongst many other wins.
Best Online Casino
by BWilsonism on 2019/09/21 03:52
I love Hardrock! The incentives, the progressive payouts, and online support! When I can’t get to the resort which is about 45 minutes from me, I play online, and can still earn wild card rewards.
Someone has to be worst...
by victim201836284 on 2019/09/06 11:18
I’m not sure what’s worse, playing the games or trying to get support to do anything helpful. Basically when something goes wrong the only solution is to wait out the problem. You can talk to support on chat. They can’t actually help with anything, but it gives you something to do while you’re not playing.
This app is horrible
by N CA resident on 2019/08/30 17:55
Got all the way through registration only to get the message for registration error, check my registration. What?! No hint at what the app wasn't satisfied with. Can't fix what I don't know is wrong. Also, you can't register with your player's card account number. So, I never got to play online.
Not good
by DREWSKINJ on 2019/08/25 16:09
Was supposed to get a bonus, never got, used their live chat, was useless. Deleting app
Scam!!!
by Channel2viewer on 2019/08/23 22:07
When filling out my registration I gave my address and location but they still took my deposit only to say I CANT play because I don’t live in New Jersey.
Awful sign up process, App is awful
by Fj McL on 2019/08/16 00:52
In order to play you have to send your social security card to some dude through an email. No way am I putting my identification out like that. The app barely works and is awful. Will no longer be doing any business with this casino staying away with family and friends
wont refund money
by watermellons on 2019/08/14 18:03
i have given these guys every piece of info needed for any card transaction. I CANT USE THE APP I LIVE IN TEXAS. its been 7 months and these guys are making it so difficult to get my $100 back ill never even go ta hard rock casino again.
Terrible app far better casinos
by Moneyteam732 on 2019/08/11 18:33
Do not ever use this app completely rigged gets your hopes up then in blackjack all you do is lose by 1 every time. Get a 20 they get 21 get a 19 they get 20 every time u bet big. Never use it app crashes all the time never use the app
Trash
by JumpmanJake on 2019/08/03 12:15
The app is awful, too many glitches. Don’t waste your time....
Crap app
by newnickname2018 on 2019/07/29 09:21
Weeks now and still down for maintenance... how about letting me withdraw the money I’ve had sitting for weeks now.
Mobile app is down for over a week
by Lexie 21 on 2019/07/29 04:22
Their mobile casino app has been down for quite some time, over a week now... only allowing desktop version to be played. Online tournaments also do not allow for you to see what position you’re in while using the app, IF it’s not down for maintenance. Much prefer other casino apps that are reliable and consistent.
Not working on IOS
by Njmom1979 on 2019/07/25 15:15
I really enjoyed this casino app, unfortunately something went wrong they are back up and running except through iOS. I have reached out to them and the only thing they keeps saying is you can play on android and computer. But I play when I’m out on my phone which is an IPhone 😔
What the hell
by Dancingdiva568 on 2019/07/24 20:10
Been trying to get on for two weeks now. Performing maintenance. For two Fing weeks? I can get on with pc and android. don’t have those. No way to contact customer service if you can’t log into app. Awful.
Mark
by Watchguy1960 on 2019/07/20 02:25
This is the worst app I have ever had. Plus the odds of winning are less than in a casino.
App glitches and doesn’t work
by Goddi6)6 on 2019/07/12 21:47
Don’t waste you’re time
Don’t
by sm057 on 2019/07/10 17:03
Unless you’re in New Jersey don’t try this I just deposited $50.00 then learned I lived outside of New Jersey and I cannot play. Please make that known prior to a person depositing money.
Worst casino in NJ online
by Cindyrella-5 on 2019/07/07 11:39
I’ve played here 23 times and have never won a cent to withdrawal. I actually don’t know why I come here always hoping to win. I must be a gluten for punishment!!!!
Registration
by Neha916 on 2019/07/02 08:02
I have tried to register 5 times and it keeps telling me registration failed, I am not sure why I am not able to sign up.
If this was a brick and mortar casino, no one would go.
by WhyCantTheyGetItRight on 2019/07/01 12:49
Horrible app and matching money scam. I was lured to this app with the promise of matched free play. Don’t fall for it! While matched free play money showed in my account, all I saw happening is the depletion of my initial significant deposit as I played and lost. And lost a lot, quickly. Turns out I would not be entitled to my match money until I lost all my deposit! What a scam. The game payouts are pitiful, with never a bonus round hit. Beware!!!!
App
by CTM818040112314 on 2019/06/21 13:57
Never works, always crashing ..
Sadly it is one of the worst out there..
by RN406 on 2019/06/21 11:37
I’ve tried every NJ casino app and sadly, this one is near the bottom. The app will fail to load about 50-75% of the time when you try to login. You will have to force the app to shut down and retry, sometimes multiple times. One of my biggest pet peeves is that when you request a withdraw they won’t approve it for days, in the hopes that you cancel the withdraw and blow the money. There are many other big name AC casinos that will process your withdraw within an hour. This is extremely helpful if you’re going to AC and want to have cash available when you get there without waiting for DAYS. Hard Rock app looks good when it’s working, but save yourself the trouble and go somewhere else.
I hate this app
by princessnikki88 on 2019/06/20 01:19
Never works right ever and always crashes can’t ever play it when I sign in it Would load it’s horrible
Good at first then time to delete app
by Lucky who on 2019/06/19 02:55
I have played all the NJ online sites and at first this seemed promising. I mean deposit 100 bucks you get to enjoy 15x -25xs play thru. Especially with black jack or the 3 card poker. Then the play thru dropped to 3x-7xs no enjoyable st all. In fact only creates anxiety and leaves you in a awful mood. The platform is not designed to carry many players at once. I remember SugarHouse was having this same problem in mid 2017 . When there was bingo games and the games started to pause or drop players or logging on would take 3-4xs longer than usual. Yet after enough players complained about it, It was fixed. HRC needs to spend a little bit more money on their platform too. Also the wheel spin really needs to be recalibrated. I’m level 68 and after depositing 400 I finally advance a level (to 68) I win 250 coins smh not sure what I am being directed to the store for. Minimum number needed is 400 . And app freezes way too often . Good selection of games for the most part. I still play but only about 15-20% of my play is given to HRC now:(
Stay away
by Kel_lai on 2019/06/13 00:56
This is by far the worse online casino app I’ve played. Get your act together because there are way better apps out there that actually have many more games and you win every now and again.
Best. App. Ever.
by Pandabear3838 on 2019/06/10 16:22
An amazing experience overall. I won and got paid the same day!
Only for NJ
by Not even into vid games! on 2019/06/10 01:49
Makes you go through a series of numerous questions to sign up... only to be booted (and threatened) if you don’t live in NJ.
Scam
by Butters Hamburgers on 2019/05/31 17:50
You have to be in New Jersey to use! They want bank statements and photos of your cc to get your money back!
Rigged games
by Fapio24 on 2019/05/23 05:18
As others have stated, stay far away rom hard rock. The blackjack games are completely rigged. You may win your first couple of hands but you will lose everything thereafter. I’ve played every online casino since it became legal in NJ and have never seen anything like this. Additionally, their bonus is THE WORST in the entire industry. You have to roll over your deposit 40 times, and if you play blackjack, it’s 200 times. An insane amount. Horrible, horrible casino.
Location
by Kelley Ross on 2019/05/12 01:03
Location issues....always says I’m outside betting area I log out in from Atlantic City Nj so what the heck is going on can’t play anything!!!!
SHAMEFUL
by Rose4636 on 2019/05/08 22:04
This is the WORST online gaming casino I ever played!!! I am deleting this and going back to Sugar House. Don’t waste your money or time here!!!
The odds are NOT in your favor
by jessmont89 on 2019/04/26 18:06
With most of these games you win some you lose some, not hard rock. You consistently lose, the bonus are few and far between if they even work. Obviously you’re not always going to win, or even get a bonus, which is beyond the case with this app. At most I think I won $50, just beware if you’re going to try out this app.
Worst game
by arinina1915 on 2019/04/24 06:08
This is the worst casino game I have ever played first it wants to load when it feels like it I have to always close and log back in. Second when they give you rewards it’s false I was given a few rewards but told I was only entitled to one in case the one didn’t work. That’s bs to me bc if it’s in my account I’m entitled to it. I play a lot of money into the casinos especially online. I play at lots of casinos plus online take my word and Don’t play this game stick with Borgata and MGM casino games bc if the rewards are in your account they should be yours not only if one didn’t work
App isn’t stable!
by FFMDD on 2019/04/15 03:01
It crashes. It freezes. It gets stuck often when logging in.
Not quite ready
by Szoboken on 2019/04/13 17:00
Add touch id please. App freezes. Had to log in several times to get sports working. Moving back to fanduel. No benefit here.
HORRIBLE
by Juni611 on 2019/04/13 01:08
C/S is terrible ....they can’t figure out why my account is locked and they can’t unlock it....what????
Horrible
by Nickee13 on 2019/04/06 01:27
Run for the hills. To be a reputable casino u wouldn’t think it was scam... but it is. App doesn’t work. And free spins and bonuses are a joke. These online casinos are all scams.
Read before deposit
by RockieAngel on 2019/04/03 21:43
I should read a review, only if you live in New Jersey you can play
The worst!!
by Latrese T on 2019/01/29 15:29
Signed up and didn’t get my 50 free spins. A game popped up that I thought I was playing then when I hit the home button to go back to the lobby it just sits there. I hit yes and nothing happens. Deleting asap!
Worst app ever
by adfhddh on 2019/01/18 16:18
This app is the worst app I’ve ever came across! When downloading the app it lets you sign up and everything, it even lets you put money in your account but when you go and play machines it tells you that you can’t play because you don’t live in New Jersey! There is nothing on the app when you sign up that says you have to live in New Jersey to play!!! When you deposit your money in the account it’s like an arm and a leg to get your money back!!
Useless unless u live in New Jersey
by Jenna1nonly860 on 2019/01/18 04:12
Only can play on I have in nj that’s bull crap !
Attention: Make Sure You Read the Rules
by Feeltaken on 2020/08/08 16:04
Shame on me for not reading the rules before accepting the initial deposit match. You cannot withdrawal any money until you play 20 times the sum of your initial deposit plus the match. You also have to play that amount within 14 days or you forfeit all of the money in your account. I deposited $100 2 weeks ago. I was lucky enough to run it up over $600. I lost it all when I failed to play $4000 over 2 weeks due to my ignorance. It’s my fault for not understanding the rules but I feel like I should have been able to retain my original $100 deposit. It feels like such a scam.
Horrible!
by leilop8 on 2020/08/31 21:49
DO NOT DOWNLOAD! This casino will steal your money. Usually when you are playing and there is a bonus or free spins on the slots machines, it would kick you out and then when you go back in, the bonus would continue, but forget it! This place stole my money! I was betting $2.50 (which is not a bad amount when you win something) and I won 8 free spins multiplying each win by 8! That’s huge if you win at least a couple... but not this time. They game kicked me out after 3 free spins, and I had only won $32 when it happened, so I refreshed the app and when I went back in, my bonus was not there anymore. I contacted support, and they told me they needed to contact the game developers to see the issue and they were going to contact me by email. I waited 3 weeks and nobody contacted me, so I decided to contact Hard Rock again, and they told me they had an answer. “The 5 free remaining games played on their own and I didn’t win anything”. Really?! I know there is other casino apps out there which I will try. I played this for a long time, but I feel like they just took my money unfairly.
Good at first then time to delete app
by Lucky who on 2019/06/19 02:55
I have played all the NJ online sites and at first this seemed promising. I mean deposit 100 bucks you get to enjoy 15x -25xs play thru. Especially with black jack or the 3 card poker. Then the play thru dropped to 3x-7xs no enjoyable st all. In fact only creates anxiety and leaves you in a awful mood. The platform is not designed to carry many players at once. I remember SugarHouse was having this same problem in mid 2017 . When there was bingo games and the games started to pause or drop players or logging on would take 3-4xs longer than usual. Yet after enough players complained about it, It was fixed. HRC needs to spend a little bit more money on their platform too. Also the wheel spin really needs to be recalibrated. I’m level 68 and after depositing 400 I finally advance a level (to 68) I win 250 coins smh not sure what I am being directed to the store for. Minimum number needed is 400 . And app freezes way too often . Good selection of games for the most part. I still play but only about 15-20% of my play is given to HRC now:(
Let me give you a little statistical analysis...
by no longer customer on 2020/11/11 17:57
Sports book wins, then gets absolutely demolished on slots. If you use this site just use Sportsbook so at least you have a slight chance. My statistical analysis was a winning percentage of less than 18% on slots. This is out of almost thousand spins if not more. It was all losses. I hit maybe two-three bonuses in that entire time. One paid decent and it immediately took every penny back. Not to mention the game would Glitch out right in the middle of my spins(guarantee a bonus was coming up) so I would have to reload and then get demolished again. I decided to give the site another chance and it won’t be happening again.
Wow! Not good!
by Tommy Girl with a slot hand on 2020/10/13 19:57
First, watch what promotions you decide to opt in. They really are not clear about how much you need to wager in order to make a withdrawal especially the 50% match. Second this app is horrible. You won’t get a problem on a desktop or laptop but phone, forget it! It is bad that casinos take your money as it is but when you do win or win a bonus it shouldn’t be hard to obtain free spins or withdraw your winnings. Hard Rock makes it difficult and claim they are in compliance with NJ Gaming Division. No other site do I have problems with but this one. Beware...
Good Site
by steveonewyork on 2020/07/06 07:20
I used to have problems with the screen freezing up in the middle of a role. As long as your connected to a wi fi service at home at Starbucks or wherever I don’t have any problems.
This place is a joke
by dog'sfriend on 2020/11/16 20:52
Took me a while to set up my account. They ask me to sent a ss# and driver’s license. After all information was sent , I was able to access my account . Was really excited to use my free spins, but guess what? They expired after 24hours or so. After all the complicated process I cannot use it. Shame on you Hard Rock
Horrible
by oqutre on 2020/09/08 02:39
Games won’t load. Kicks you off constantly and tells you that you are out of the area. Home button works half the time. Spend more time logging out and back in then you do playing. How can a multimillion casino not figure out how to make its app work is beyond me.
KathG
by GShargool on 2020/07/09 19:59
Hands down the best online casino experience out of all I play. Super generous payouts.
Deposit Match
by Mikey pass on 2020/08/09 15:34
Read the fine print or you’ll be out whatever your deposit is. Customer service disconnects you when you question anything about the site. Steer clear!
Worst online casino go play Tropicana or DraftKings
by rjake8500 on 2020/07/31 03:21
This is the worst online casino app I’ve played they make it hard for u to withdraw ur winnings and customer service play dumb just wait till u win something and withdraw it
The Best!
by Keiure on 2020/11/22 04:40
Great online slots. Great customer service!
Trash
by G00sefish on 2020/09/18 12:57
Bottom line. App is trash. Hidden crap. Trash.
Scam!
by AmnesiacSD on 2020/10/18 20:13
Beware! You have to be in New Jersey to play.
Scam
by Kw36 on 2020/08/23 01:17
Complete scam. What pathetic scum designed this
Customer service is a joke.
by Thumbsdooownnn1 on 2019/10/26 07:17
This site has a lot of games and it was fun to play on but the customer support is awful. I set limits on my account so I can manage how much I play. I’ve been disconnected from this site (because it freezes up constantly) while trying to make a deposit and it apparently counted towards my deposit limit?? Another time I typed the wrong number in when entering my card( honest mistake) and that “attempt” to deposit counted towards my deposit limit? I’ve played on every site in nj and I’ve never ever experienced anything like that. When I reached out to customer service, initially they were nice about it but that quickly changed when I spoke to a manager who was extremely rude and dismissive towards me when I tried to explain what had happened. He continuously told me that my version of events was incorrect (huh????) and logged off our chat mid convo when I was trying to tell him that what he was saying was all wrong. I will be closing my account and playing somewhere else. There are a ton of sites in NJ and I’ve never ever had anyone at those companies speak to me the way this man did. If I didn’t send the deposit through, and no money was deposited into my account- I should not be told that I’ve reached my deposit limits. That’s absurd.
Sadly it is one of the worst out there..
by RN406 on 2019/06/21 11:37
I’ve tried every NJ casino app and sadly, this one is near the bottom. The app will fail to load about 50-75% of the time when you try to login. You will have to force the app to shut down and retry, sometimes multiple times. One of my biggest pet peeves is that when you request a withdraw they won’t approve it for days, in the hopes that you cancel the withdraw and blow the money. There are many other big name AC casinos that will process your withdraw within an hour. This is extremely helpful if you’re going to AC and want to have cash available when you get there without waiting for DAYS. Hard Rock app looks good when it’s working, but save yourself the trouble and go somewhere else.
Five Stars
by Facanwin on 2020/06/06 18:15
Hands down, Hard Rock Casino is my first choice of casino’s online. Their customer service is second to none. They all show concern and great respect while addressing any to all concerns very professional and clearly. They have the best slots and trust me their gaming is very fair. Finally, with all these things combined together I’ve mentioned of “HARD ROCK” you’ll enjoy yourself and probably will NEVER go online to even visit another gambling site. Oh yeah last but not least, just as quick and easy as your money is received by them is just as quick when you choose to withdraw they’ll give it back. To the manager Nancy I humbly thank you and your staff for making my experience with gambling online the greatest 👍🏼👍🏼👍🏼👍🏼👍🏼
Glitches GALORE
by RuzzleWuzzle on 2020/06/09 15:13
The app constantly crashes. Also, when you pull up a game, it doesn’t load half the time and you end up having to close the app to reopen. Otherwise the UI is simple and clean. It has potential but they have to fix those bugs.
Good app
by Lorynm2014 on 2020/03/22 14:20
I’ve been reading the reviews about this app and I’m surprised by the negative comments. First of all, anyone complaining about verification needs to realize that all online casinos are subject to regulations which require the verification process. As long as you provide information that you ought to already have in your possession, the process is smooth for withdrawals thereafter. They have a good game selection and win rate. They could offer a few more promotions, but other than that, they are good and reliable.
Terrible!
by Akillease on 2020/05/18 12:47
The server kept booting me out anytime I left a game. The sign in process is a pain because you have to constantly reenter your credentials. The dashboard is confusing and when you leave a game, it takes you to an area that doesn’t even have games. Worst of all, I signed up using the deposit match; $50 from me and they kicked in $50. I burned through all but $30 of that, then won big twice to make $60. The next day I logged in, I only had $0.51. Can’t figure out what happened and I can’t seem to find support. Tropicana doesn’t have as many games, but at least they have a decent site and don’t steal your money.
Worst game
by arinina1915 on 2019/04/24 06:08
This is the worst casino game I have ever played first it wants to load when it feels like it I have to always close and log back in. Second when they give you rewards it’s false I was given a few rewards but told I was only entitled to one in case the one didn’t work. That’s bs to me bc if it’s in my account I’m entitled to it. I play a lot of money into the casinos especially online. I play at lots of casinos plus online take my word and Don’t play this game stick with Borgata and MGM casino games bc if the rewards are in your account they should be yours not only if one didn’t work
Only for NJ residents
by LukeTender32 on 2020/03/25 04:35
Not once did the site state that it was only for NJ residents. Once I made a deposit to play the games, that’s when it stated that it was detected I wasn’t from NJ and I wasn’t allowed to play. It even stated that if I continued to try & play, law enforcement would get involved. I tried getting my money back and it stated that I had to have a minimum of $100. There was another system that could return my money, however, they wanted not only my bank account info, but they also wanted my drivers license number as well!! Sounds pretty fishy!! BEWARE!!!
Horrible gaming experience
by Happysmiles76 on 2020/06/04 00:39
So frustrating trying to play and in the middle of each spin it starts to verify your location when I haven’t moved from my seat. Sure when you log back in it continues from the last incomplete spin but who wants to log back on each time? Reached out to customer service just to be told there is no problem on their end.... Went from 120 -0 having to log back on about 8+ times...A loss is fine and to be expected but the frustration to lose is not.
Rigged games
by Fapio24 on 2019/05/23 05:18
As others have stated, stay far away rom hard rock. The blackjack games are completely rigged. You may win your first couple of hands but you will lose everything thereafter. I’ve played every online casino since it became legal in NJ and have never seen anything like this. Additionally, their bonus is THE WORST in the entire industry. You have to roll over your deposit 40 times, and if you play blackjack, it’s 200 times. An insane amount. Horrible, horrible casino.
Satisfied review
by gotwogetone on 2020/06/25 17:23
The help on the chat has been very kind. Would really prefer to be able to speak with someone on the phone. Site has a problem with cutting out often and having to log back in, can be very frustrating.
Good slots
by Cofello on 2020/05/22 16:26
A lot of slots, and they are definitely getting better with megaways slots. Hopefully someone at hard rock sees this and i highly recommend getting “sweet bonanza” as a slot on here too. Its one of those games you see everywhere online but can’t find anywhere.
Worst app ever
by adfhddh on 2019/01/18 16:18
This app is the worst app I’ve ever came across! When downloading the app it lets you sign up and everything, it even lets you put money in your account but when you go and play machines it tells you that you can’t play because you don’t live in New Jersey! There is nothing on the app when you sign up that says you have to live in New Jersey to play!!! When you deposit your money in the account it’s like an arm and a leg to get your money back!!
If this was a brick and mortar casino, no one would go.
by WhyCantTheyGetItRight on 2019/07/01 12:49
Horrible app and matching money scam. I was lured to this app with the promise of matched free play. Don’t fall for it! While matched free play money showed in my account, all I saw happening is the depletion of my initial significant deposit as I played and lost. And lost a lot, quickly. Turns out I would not be entitled to my match money until I lost all my deposit! What a scam. The game payouts are pitiful, with never a bonus round hit. Beware!!!!
Apps error
by MrBlue878787 on 2020/02/08 21:34
I download this app because I am a member of Hardrock casino in Cincinnati, Ohio. First, I tried to sign up with my wild card- Failed, it said couldn’t find me. Okay, tried to sign up without the Wild Card- failed ( the app said: registration failed, try again) I did it 4 times, correct information! If you guys decide to launch an app, make sure you take care of it, look at your commitment, and I can’t even register for an account!
Best Online Casino
by BWilsonism on 2019/09/21 03:52
I love Hardrock! The incentives, the progressive payouts, and online support! When I can’t get to the resort which is about 45 minutes from me, I play online, and can still earn wild card rewards.
Can’t withdraw. Avoid!
by cant withdraw on 2019/11/02 15:44
Please do not deposit money using this app or use their web browser. Avoid this company. They give you multiple options to deposit, quick and easy. However when you need to withdraw, the page timeouts or generates an error. I have tried using phone app, phone browser, multiple pc browsers. This is very concerning. I couldn’t even place a bet while in Jersey City.
App is glitchy and hard to navigate
by soccerguy111111 on 2019/11/16 13:12
The location services are terrible and frequently just continuously checks so you have to restart the app and try again. Depositing functionality is often glitchy and takes me to the same page over and over again to enter my paypal info. Some of the games are so slow while playing (blackjack)
App consistently crashes
by Dis functional on 2019/10/24 14:17
I’ve been playing in this app for well over 6 months now. It was great when I first started using it but then they came out with an update and the games consistently crash after about 5 minutes of play. Customer service said MONTHS ago that they were aware and the fix should come out any time now. Again, that was months ago.
Mobile app is down for over a week
by Lexie 21 on 2019/07/29 04:22
Their mobile casino app has been down for quite some time, over a week now... only allowing desktop version to be played. Online tournaments also do not allow for you to see what position you’re in while using the app, IF it’s not down for maintenance. Much prefer other casino apps that are reliable and consistent.
The odds are NOT in your favor
by jessmont89 on 2019/04/26 18:06
With most of these games you win some you lose some, not hard rock. You consistently lose, the bonus are few and far between if they even work. Obviously you’re not always going to win, or even get a bonus, which is beyond the case with this app. At most I think I won $50, just beware if you’re going to try out this app.
Terrible, GO TO DRAFTKINGS
by CaptainThanos on 2020/03/23 20:29
Got a $30 bonus that was taken away because I didn’t reach the $600 playthrough in 24 hrs. I nearly played all day and still couldn’t reach it. Had $40 left in bonus money and they took it away. Customer service is a joke...told me other people have some it, read the fine print next time. Wow. I’ll never return to Hard Rock in the app or real life.
Someone has to be worst...
by victim201836284 on 2019/09/06 11:18
I’m not sure what’s worse, playing the games or trying to get support to do anything helpful. Basically when something goes wrong the only solution is to wait out the problem. You can talk to support on chat. They can’t actually help with anything, but it gives you something to do while you’re not playing.
Horrible service
by John J 85 on 2020/06/05 13:59
App works great and everything runs smooth until you want to withdraw your winnings. So far every time I try to make a withdrawal a new excuse is given to hold funds until more information is given. They will take your deposit with no issue but good luck taking it out. I’ll be going elsewhere.
Don’t bother
by Kasey417 on 2018/11/08 21:43
For such a large company, this app is a complete failure. Games won’t load, won’t switch to landscape mode, games freeze if they did load and you have to sign in after every single game. You also cant scroll through the games.
Always great support!
by Mmikey m. on 2019/09/27 21:08
I can’t thank the support staff enough for there help. And people really do win on this site, I am one of the jackpot winners amongst many other wins.
Awful sign up process, App is awful
by Fj McL on 2019/08/16 00:52
In order to play you have to send your social security card to some dude through an email. No way am I putting my identification out like that. The app barely works and is awful. Will no longer be doing any business with this casino staying away with family and friends
App crashed on my first bet
by Rivet1216 on 2018/11/08 19:42
My first time playing, the app crashed completely on my first bet and I lost without even having the chance to play. The process of withdrawing money is complicated and can only be done in whole dollar values, so any amount 99¢ or less will be trapped with them if you stop playing. Terrible experience.
VERY WEAK APP
by Jetttee on 2019/11/25 17:03
Hard Rock, your app is very weak. It constantly signs off and takes too long to recognize your location. Also, think about using the iPhone technology to sign on. I like the content and format but in this day of age with all the modern technology, it’s time for you to get busy. I know I’m a ‘small time’ client, but William Hill here I come.
This is a joke
by Ohshad on 2020/04/17 02:09
I deposited $20 to play Buffalo slots live. As soon as it up loaded. A service message appeared. My $20 was gone. Spoke to customer services. They said technical support will contact me in 24 hour. It has been a week. I will stay with bet fair casino. At lease they don’t stick you up with no gun . Do not play with Hard Rock !
Thieves
by Jenblairstown on 2020/05/14 11:11
I play several different casinos online. This one is awful. I deposited $100. Then I go to a game and it freezes. When it finally unfreezes it says I lost all my money on two spins. Never again. I won’t go in person to hard rock either. Not another dime from me.
Stay away
by Kel_lai on 2019/06/13 00:56
This is by far the worse online casino app I’ve played. Get your act together because there are way better apps out there that actually have many more games and you win every now and again.
The worst casino
by wingerd432 on 2020/05/26 15:48
Why is it every time they give 10 free spins it’s on the worst games . Games they know your not gonna win a penny on I’m sick of some of these greedy casinos . I’m sick of this one particularly don’t waste your money on these places they are giving out nothing
Best. App. Ever.
by Pandabear3838 on 2019/06/10 16:22
An amazing experience overall. I won and got paid the same day!
Rating Trends
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All Versions
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Current Version (1.1.4)
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Version History
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