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App name
DiDi-Rider
Description
Your ride is just a few taps away in Australia, Japan and selected countries of Latin America through our DiDi rider app, offered by the world’s leading on-demand transportation network. To use our service in Brazil, please download the ‘99’ app in the App Store. To use DiDi in China, please download the ‘DiDi-Greater China’ app in the App Store (China mainland / Hong Kong SAR). Requesting a trip is simple: 1. Download the app and follow the instructions to create an account. 2. To request a trip, select your pickup and dropoff locations. 3. Once we’ve found a driver, you’ll be shown the driver and vehicle information. Please note: all our driver-partners are vetted before joining our platform. You can also check the driver’s pickup route and estimated time of arrival (ETA). 4. At the end of your trip, pay hassle-free using your preferred payment method directly in the app. 5. Safety first! Take a minute to learn how to set Trusted Contacts, use the Emergency Button or share your ride status using our in-app Safety Toolkit. Visit https://www.didiglobal.com/international-business for more information.
отстой
by karryloin on 2021/11/26 04:39
а к кому-то когда-то приезжал водитель из диди, вот честно? ждёшь ожидания по 10 минут, при чем в любую точку и за любую сумму, потом конечно же тебя шлют куда подальше. ещё предоплату в размере полной стоимости поездки берут, неизвестно для чего. короче отстой конкретный. съездила один раз в своей жизни по этому приложению с долгим ожиданием, больше искать водителя для меня не хотят
Nice while it lasted
by artist 211 on 2021/11/25 02:22
I used the app to get taxis in Oaxaca and suddenly today the taxi part disappeared. Not sure if DIDi just wants to focus on food but it was nice which it lasted. The taxis would always show up.
УЖАСНОЕ ПРИЛОЖЕНИЕ!!!!!
by Очень очень силтно злой! on 2021/11/19 14:35
Ужасное такси! Машины не находит. Все время свободных водителей нет! Час такси не может найти! Не советую! УЖАСНОЕ ПРИЛОЖЕНИЕ!!!!
Ужас
by rhvfdhc on 2021/11/18 04:59
Ужасное приложение в начале показал одну цену в итоге вышла цена в 2 раза дороже. Обманным образом завлекают клиентов.
ACTUALICEN EL APP
by Miss Universe Jamaica Org on 2021/11/17 08:59
El app no permite que hagamos reclamación de ningún tipo. Entras a la opción AYUDA y se queda en blanco.
ok
by joelak333 on 2021/11/16 21:53
no e recibido ninguno de los cupones que dicen por que llega tarde la comida y aun asi sigue llegando tarde
Bad service
by palekumalo99 on 2021/11/14 21:02
My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic
muy buena cuando funciona
by Jose Martinez 666 on 2021/11/05 23:55
Esta barato el transporte pero se traba mucho el sistema de pagos con tarjeta.
Three times the price of Uber
by chuckwn2 on 2021/10/26 21:01
Google maps recommends using this service in Mexico City. If you use the app, a trip costs three times more than Uber, if you click via the link in Google Maps the app claims that it does not have connectivity. Totally lame. Very disappointed
Charges for coupons then does not allow to use app again
by Armandoisaac on 2021/10/14 19:02
I've been using this app for a while. The app is easy to use and is cheaper than the other apps but unfortunately, once you buy their coupons, you can't use the app anymore as they say that the credit card you are trying to use is not valid for purchases, even if you have been using it for months before this coupon purchasing. After that they won't refund and will just ban keeping the money. Be careful, use the app but never buy coupons or top founds as you will loose the money.
Annoying advertising!
by RSB_83 on 2021/10/13 17:27
Constantly, this app reminds me why I deleted my account the last time: There is absolutely no way to not get irrelevant notifications and ads, what totally decreases my user experience to a bare minimum. For now, I want to keep the app as an alternative to Uber, but since I didn’t use it yet, it’s just a matter of days maybe weeks, and as soon as I’ll leave this country, I will delete my account no matter what. Why on earth do you not have any setting to stop these annoying messages and emails?!
Broken app
by chivatiolowks on 2021/10/03 16:03
Paid with my debit card and it made all kinds of holds on my account and I also got charged for rides and then refunded and then charged again. The cost of each ride makes sense but when it would refund the money back it kept a couple cents each time. Also the holds are still there AND the charge so I will give it a couple days to clear before I report it to my bank. This app is suspect beware. One extra star because the drivers seem to like it more than Uber.
Privacy policy not observed
by dgghjkkjcbjrcnn on 2021/09/30 09:53
A good app that was capable of ousting Uber and bolt but their selfie requirement upon requesting is a nuisance. People are not comfortable with submitting their pictures frequently. They should not require people to take pics of themselves because it is boring besides time consuming.
Horrible app
by No•=+ on 2021/09/18 18:27
Excellent drivers but the app makes you take the longest possible route to charge you more and if you deviate from the assigned route it charges you more, DO NOT USE for medium to longer trips
Payment for costa rica crypto
by allanfr_cr_ on 2021/09/13 20:12
You can add payment in BTC or in CRYPTO I recommend you 👌🏻
Great but DON’T add your card info!!
by lalaaathegreat on 2021/08/26 05:05
I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.
No
by alejandra2023 on 2021/08/20 13:55
Nunca encuentra conductor
Keep stealing money from me
by MarsJupiter1900 on 2021/08/19 02:19
Keep stealing money from me. They take and take from your card(s)
Самый худший сервис
by !VAd. on 2021/08/18 12:56
Уж знаете, я человек не привередливый, могу и смириться с некоторыми нюансами. Но здесь, аттеншн! Пыталась вызывать такси, раз 5 мой заказ брали водители и делали вид, что едут, а потом просто отказывались от поездки. Стоимость менялась каждые 2-3 минуты. И мне не жалко было денег. Но если вы изначально не готовы везти ни за 200 ни за 500 р., зачем брать заказ и делать видимость его осуществления.
Useless app
by Rainblack100 on 2021/08/15 08:39
The driver that drives these cars here in chongqing China, are not professional and they are reckless and racist. I hope your app can do something about it
Awesome
by 263-110-842 on 2021/08/13 18:50
Better Ui, better prices compared to Uber. I will definitely be using this in favor of competitors.
No funciona.
by Ari Nolan. on 2021/07/28 12:06
Cambié de celular y ahora nunca me llega el código de verificación. No importa cuantas veces lo intente. El soporte por teléfono y por correo electrónico es completamente inútil. Me mandan instrucciones para cambiar el número y les he dicho mil veces que el número es el mismo. Dos semanas llevo y nadie me ayuda.
HORRIBLE SERVICIO
by Ferb Bruno on 2021/07/25 11:34
Reitero, el peor servicio de taxi de RD es Didi. Choferes tomando servicio y cancelando, desmontando del carro porque “no vieron que habia una parada”, llegando a los destinos y cancelando, tomando servicios y esperando que pase el tiempo para que se te cobre, no terminando servicios para que la tarjeta siga tomando dinero… Vivo en el centro de Santo Domingo y para encontrar un taxi en Didi, es un martirio, un desastre. JUGANDO CON EL TIEMPO DE LA GENTE. TOTALMENTE NO RECOMENDADO
Garbic
by Creative-Think on 2021/07/19 23:44
It doesn’t works plus they don’t accept promo code that they provided.
Long waiting times
by Leonardo282 on 2021/07/17 05:46
Sometimes drivers that are near me won't accept the ride and I have to wait many minutes until the app says that there aren't drivers available when they clearly are, in Cabify you always get a driver eventually.
Ads Much ?
by KRSTOS on 2021/07/14 17:44
Please include an option to turn off your constant marketing messages in a language I can’t read. I shouldn’t be forced choose between hearing your ad dings or knowing if my food arrived.
I invested
by the ironic Jack Dorsey on 2021/07/12 03:25
I invested in their stock so you guys better make this work so I can make big bucks😈🙏💯😔😳🤪
Double charged
by GTH24 on 2021/07/09 01:16
Today I used DiDi to get from Chatan to Naha Airport. Once I arrived at Naha Airport the driver proceeded to try and run my card. I told him that DiDi charges the card that’s in the app but he wouldn’t listen. He wouldn’t allow me to get my bags out of the trunk until he could run my card. I even opened up the credit card app on my phone and showed him the pending charge from DiDi which he brushed off and ran my card a second time. My taxi ride cost me 90 dollars instead of 45.
DiDi to become worlds foremost rideshare company in the United States
by Craig Wolf on 2021/07/06 18:02
Very good app and customer service. Highly recommend. Hassle free experience and good pricing
Not working in Asian countries
by 不爱张三的李五 on 2021/07/06 01:26
Not working
Doesn’t Take PayPal
by Daran90808 on 2021/07/05 22:50
Decided not to use since I cannot use my PayPal account. Cash is inconvenient. I tried to set up my virtual MasterCard but was stopped when the app required a scan of a physical card.
No es buena
by lainfluencer on 2021/06/30 01:39
No se puede pagar en tarjeta nada
Cliente satisfecho
by Durlau on 2021/06/27 12:44
Excelente servicio!!
sin attencion a cliente
by BostonBruins#1 on 2021/06/25 19:08
no hablo bien español pero una persona está usando mi correo electrónico con esta app - no vivo en mexico o usa esta app. la gente de didi no respondieron a ninguno de mis correos de electrónico sobre este.. if you are traveling avoid this app because i am not sure how someone got my data for this app and i don’t trust this app while traveling to mexico anymore
🤦🏻‍♀️
by bkkkkcjckdjdjwjw on 2021/06/22 22:21
I got a coupon because of of my deliveries was so late, but I wasn’t able to use it because it said that coupons weren’t available. So what is the point? I tried and tried and I just couldn’t use it.
Bad customer service
by Alldayyouknow on 2021/06/12 03:16
They are always canceling. Bad for business.
terrible customer service
by DevilKale on 2021/06/11 13:50
app had a bug where it wasn’t delivering notifications food delivery arrived 30 min early, and i didn’t get any messages they cancelled my order and refuse to refund me despite multiple requests with support, only get automated replies back 0/5 customer service, will be using alternatives
Won’t find taxis anymore
by D2Rhino on 2021/05/31 04:40
The food aspect never worked correctly, but the taxi part used to. NowIt never find a taxi even in the middle of a big city where there are thousands of taxis
Price
by lower rate on 2021/05/26 15:11
Everything was good except for the price which was very expensive
🔥🔥🔥
by Mithlyn on 2021/05/23 01:40
Didi is The best
Good prices
by Oibalf on 2021/05/06 08:34
Used this app while I was traveling through Mexico. DiDi is reliable and easy to use and you don’t need to worry about having cash or being ripped off by a taxi driver. Recommended.
It's fine unless your driver is an idiot
by 33333three on 2021/05/05 20:21
Too many times , driver demanded cash, and refused to come to me , or cancel the trip on his end , when I said no. Drivers will try to hustle you for more money than didi quoted. To get out of paying a commission to didi. And didi charges you $10.00MX to cancel if your driver scams you like this. UNACCEPTABLE- FRAUD
Pésimo servicio a cliente. No resuelven los problemas del usuario.
by Gerrypoker on 2021/04/29 01:36
El servicio al cliente es pésimo. Nunca me pudieron resolver problemas con cargos erróneos. Siempre se escudan en sus “Términos y Condiciones” aun cuando el problema ni siquiera este mencionado ahí. Y el costo ya es igual que Uber y a veces más caro. Pésima app.
They blocked me for absolutely no reason
by LadyEmp on 2021/04/27 19:16
They called me because I gave a bad rating to a bad driver and then I found out they suspended my account just because. They have drivers with awful cars and awful way to drive. I’m staying with Uber, f*ck this.
Stop using credit or debit card
by Ogt4eva on 2021/04/24 12:40
The service on Monterrey it went from good to really bad my experience is been going from extra charges on didi to cool food or not food at all on didi food they gave u a coupon for a refund but a day later disappears so sorry didi u were good I don’t know what happen.
Very poor location service!
by jaganot2727 on 2021/04/17 07:58
This app is good but very annoying. I will stop using it if this stuff continues. Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s the app that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use the app again because of this same problem .
Terrible
by melliethecatshrink on 2021/04/12 18:51
We canceled a ride on the app as the driver was 17 minutes away. DiDi did not inform the driver and he arrived to pick us up. When we weren’t there he sent us many angry messages. Also the wait was often very long. I’m not crazy about Uber but in this situation I used it instead with much better results.
First timer
by Destinsssss on 2021/04/12 03:00
Also was hesitant to use this app. I had never heard of it and after learning about and getting explained how it worked I downloaded it and played with it a bit and read reviews. It was the best thing we did to transport us to and from places. The drivers very knowledgeable, passionate, respectful, and willing to help your needs. The best of all is that you can pay cash!! Would we have known about this source of transportation when we flew in we would of used it from the get go. The transportation from the airport to hotel was really pricey.
😞
by Alevtusita on 2021/04/11 23:32
You want to track my activity across other apps, have me upload my picture, would you like to see my social security number and a naked photo?
Will not illustrate area of service until after you consent to giving up your information
by Dr. Clement Shimizu on 2021/04/04 18:44
The app will not illustrate area of service until after you consent to giving up your information. It’s a not consumer friendly policy. I suggest doing your research to determine if it’s Available in your area before downloading.
Caros
by manuel2603 on 2021/04/01 04:44
La neta últimamente estan bien caros los pinches viajes jajaja
Excelente
by 31/61 on 2021/03/28 02:39
Bien
New usser
by Allenavila on 2021/03/26 21:02
Better than uber Thank you
Great app not like uber
by frank22431040 on 2021/03/24 21:19
This app is great unlike uber that always crashes when adding a payment with card this app rocks!! Ps. Uber s*cks
Won’t even open
by rafa08vargas on 2021/03/16 19:36
From the very first attempt to log in it says “too many tries” and doesn’t even have a help feature. So many advertisements just for this?
Esta app no la recomiendo
by kadetzu on 2021/03/13 15:35
Ponen una tarifa y después comienza a cambiar
Excelente servicio 👍🏽
by karne's on 2021/03/10 19:11
Excelente
La aplicación nunca entro
by Cypher enojada! on 2021/03/06 20:25
Intente muchas veces entrar con mi número, hasta con el de un familiar y nunca entro la aplicación, por más que lo intentaba nunca entro, la borraba y la volvía a instalar y tampoco funcionó así!
Moises gran conductor.
by Mitrero on 2021/03/05 22:03
Gracias a su pericia manejando, llegué a tiempo al banco.
Terrible
by estoughton on 2021/03/04 00:48
This app is terrible. They won't let you add an American credit card, because they have a stupid verification system where the currencies don't match.
Excelente aplicación, la mejor y con costos muy razonables
by GueritaR on 2021/03/02 19:47
La mejor aplicación
es alguien que sabe a como de servirCliente muy satisfecho gracias Ignacio!
by Joe in Mexico on 2021/02/28 23:28
Ignacio es alguien que sabe a como de servir el cliente: era excelente experiencia! Joseph / un cliente muy satisfecho gracias a Ignacio!
Duda
by Tik toker㋛☾ on 2021/02/27 22:21
Se pueden llevar Perros?
Don't Change Your Phone Number..
by TheNoteConnoisseur on 2021/02/25 16:01
Using the app in Argentina. It's okay when it works. But I changed my phone number and now I can't access my account. There's no way to contact customer service without an account. I'm not impressed by the poor service experience, but it's from China. What do you expect?
吃相难看
by Lukazzsz on 2021/02/25 14:20
垃圾软件,呵呵呵,好无节操
Great job
by Colonialflier on 2021/02/22 22:14
Great service !
Not safe
by Grace holm on 2021/02/16 03:41
I was in Mexico City and my driver assaulted and attempted to kidnapp me. I was able to get out of the car but DiDi is not helpful in trying to find the name of the driver since my phone was lost in the car.
Mala calidad, cobran de más
by shawnmike3079 on 2021/02/13 23:17
Muy mala pero mala calidad, obtuve un descuento por ser nuevo usuario de pasajero y lo tome pero antes de eso me aparecía que el viaje era de $64 pesos y me cobraron $96 pesos mexicanos!
Carros grandes
by Colombiansoul324 on 2021/02/13 20:07
Necesitan opciones para escoger carros más grandes, pero bueno el app
Wine accept my CC as a payment method
by eyedrinkale on 2021/02/07 06:42
It worked a few times and no longer with various cards, reinstalling the app, restarting the phone, everything. It’s been 3 months with no support.
Me encanta
by maiki nuevo laredo on 2021/02/04 19:13
Bien rápido llegas a tiempo a todos lados, fácil y seguro
The app doesn’t work with reward points
by ZZ0989898989 on 2021/01/29 17:26
You can use the app fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby.
El mejor colombiano
by @elavilamusic on 2021/01/28 17:17
Best ride
Mueble
by LuuuADN on 2021/01/20 03:09
Exelente aplicación
Buena plataforma
by yo mismo klk on 2021/01/19 22:19
Excelente servicio
Reseña
by Se mita on 2021/01/19 21:22
Hoy fue mi primer viaje y quedé muy satisfecha con el servicio
Buen comienzo
by Carolina Del Orbe on 2021/01/12 22:19
La app es nueva, por lo tanto hay mucho que mejorar. Una de las actualizaciones que se necesita con urgencia es ofrecer abonar la devolución del pasajero en caso de que el conductor no tenga cambio. Muy importante.
Stolen phone
by frank hendrickson on 2021/01/09 05:28
The app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.
Calificación para el conductor
by luis tijuana on 2021/01/07 16:48
este fue mi primer viaje con Ustedes y si me gusto el servicio gracias
DiDi UN EN ENGAÑO!!
by dave_1010 on 2021/01/06 10:09
Pedi cómo como 4 servicios con tarjeta y los 4 empezaban los viajes sin mi... y para colmo cobrando dinero a la tarjeta. ABUSADORES!!! Así quieren que la gente los tomen en cuenta. PIDAN UBER MEJOR MAs confiable.
Overall, it’s ok
by Bertron20 on 2021/01/04 04:25
This app is great but it does have quite a few annoying things. One of the things, uike Uber eats, they don’t show you the original pictures of plates (food orders). That can be misleading. Also, as an overall app, I’ve had trouble with applying coupons, simply sending a message that I can’t use my code or that it is invalid. Why would they promote promotional codes if they don’t enforce or can’t use them? Also, having lots of trouble with my credit card. After several attempts of using DiDi rides, it keeps asking me to verify my card number (which I’ve already verified and used for food purchases!!!). If these little problems would be solved, it would be a great app. Unfortunately because of failed attempts, I prevent myself from using the app, and instead go to alternatives, making it NOT my first choice.
First ride with DiDi and in Mexico
by OORC on 2021/01/03 05:41
I was extremely hesitant to use this app in Mexico, but to my surprise the app was easy. In my opinion better than Uber, but what made it all so much better and worth it was the quality of my driver. Mr. Oswin was passionate about his job no kidding. Friendly, attentive, and extremely knowledgeable about the city/country. To top it, he even spoke a little English! Loved it. Nice job DiDi!
Una sugerencia
by cleydm on 2020/12/25 14:40
Muy bueno el servicio y la velocidad de respuesta, aunque deberían tomar en cuenta q el cliente no tiene la culpa de las presas y por ende no se debería subir el precio cuando no se llegue a tiempo a un lugar por culpa de las benditas presas . Me pasó q además de no llegar a tiempo a un lugar me subieron el precio de un viaje por la sencilla razón de las presas , esto deberían analizarlo porque en lugar de abaratar el precio lo q me hicieron fue subir el precio más
Better Than Uber
by Raylene420 on 2020/12/21 06:52
💯💯💯
DiDi App
by MoFlo46 on 2020/12/19 05:27
Not ready for prime time.
Los descuentos están en mi lista favorita.
by Fernandisco!! on 2020/12/19 01:09
Discount’s!!
Buen servicio
by N. York on 2020/12/15 00:17
Excelente servicio Lo seguiré usando
No recibe mi tarjeta de crédito y siempre tengo que pagar en efectivo
by nativelasquez on 2020/12/14 20:40
Llame a soporte y no me dieron solución
terrible
by misnidjwieje on 2020/12/08 18:01
Dice un precio u cuando llega el vehículo te dice otro
Viajes esenciales
by Yefersson31 on 2020/12/05 18:01
Es una gran app se la recomiendo
Very slow installation
by rjejebe on 2020/12/02 22:06
It take like 30 minutes to install
El peor servicio!
by ljdez on 2020/12/01 11:03
DiDi Guadalajara un asco! DiDi dice 100 el chofer 300! Te mandan uno y te lo cancelan esperas a siglos antes de k lleguen. Una vil porqueria
Payment problems
by Fredo$$ on 2020/11/28 01:06
Having problems with paying with my debit card and not my credit card
Awful!!
by El_Fernando on 2020/11/20 19:47
SOMEONE IS USING MY EMAIL AND YOU WONT ALLOW IT TO BE FIXED. YOU SHOULD VALIDATE AN EMAIL ADDRESS BELONGS TO SOMEONE. JUST LIKE PHONE NUMBERS. I get spam when this other user is riding and now I can’t unregister my account. What I do wanted to use your service? I wouldn’t be able to because your devs aren’t too bright. Terrible service that doesn’t offer a way to fix things like this.
Excellent Service
by Fabio Limo Services, Inc. on 2020/11/13 12:06
Nice drivers and cars. Prompt service. App is user friendly.
Buen servicio
by hablantin on 2020/11/10 00:56
Muchas gracias al muchacho d la placa 648 que hizo el servicio d hoy a las 6:40 muy atento y buena conversación
No a dos la tarjeta
by alexgarciacugat on 2020/11/07 18:43
No acepto El pago con tarjeta
Excelente
by edg1542 on 2020/11/01 22:27
Bueno y practico
Review
by vickY007/ on 2020/10/14 03:59
Great prices and great service. Thank you.
First timer
by Destinsssss on 2021/04/12 03:00
Also was hesitant to use this app. I had never heard of it and after learning about and getting explained how it worked I downloaded it and played with it a bit and read reviews. It was the best thing we did to transport us to and from places. The drivers very knowledgeable, passionate, respectful, and willing to help your needs. The best of all is that you can pay cash!! Would we have known about this source of transportation when we flew in we would of used it from the get go. The transportation from the airport to hotel was really pricey.
Bad service
by palekumalo99 on 2021/11/14 21:02
My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic
Great but DON’T add your card info!!
by lalaaathegreat on 2021/08/26 05:05
I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.
Stolen phone
by frank hendrickson on 2021/01/09 05:28
The app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.
Unable to Add Card + Horrendous UX
by 23sam23 on 2020/02/13 02:17
I’m sure this app works great, however, when I tried to add several cards the amount I entered did not work. I used all of my attempts and contacted support. Two reps confirmed to me that my card was verified and both turned out to be lying or ignorant at their job as neither were able to work. Thank goodness Uber was able in the location or I would have been stranded. On top of that, the UI kept showing the same screen as I hit the back arrow on the help screen. An embarrassing problem on their product team to not be able to get that right. Hope you hire better front end devs. Also, you should allow people to be able to email customer support in Gmail or copy the email and not have the default as Apple Mail - unless you hate your users and don’t want them contacting you for help, but I could be wrong. Hope this feedback makes it past your customer service team and actually gets discussed on and maybe put into a sprint cycle.
First ride with DiDi and in Mexico
by OORC on 2021/01/03 05:41
I was extremely hesitant to use this app in Mexico, but to my surprise the app was easy. In my opinion better than Uber, but what made it all so much better and worth it was the quality of my driver. Mr. Oswin was passionate about his job no kidding. Friendly, attentive, and extremely knowledgeable about the city/country. To top it, he even spoke a little English! Loved it. Nice job DiDi!
Okinawa needs improvement
by hrbddbh636382 on 2020/03/01 04:48
There is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile.
Charges for coupons then does not allow to use app again
by Armandoisaac on 2021/10/14 19:02
I've been using this app for a while. The app is easy to use and is cheaper than the other apps but unfortunately, once you buy their coupons, you can't use the app anymore as they say that the credit card you are trying to use is not valid for purchases, even if you have been using it for months before this coupon purchasing. After that they won't refund and will just ban keeping the money. Be careful, use the app but never buy coupons or top founds as you will loose the money.
Annoying advertising!
by RSB_83 on 2021/10/13 17:27
Constantly, this app reminds me why I deleted my account the last time: There is absolutely no way to not get irrelevant notifications and ads, what totally decreases my user experience to a bare minimum. For now, I want to keep the app as an alternative to Uber, but since I didn’t use it yet, it’s just a matter of days maybe weeks, and as soon as I’ll leave this country, I will delete my account no matter what. Why on earth do you not have any setting to stop these annoying messages and emails?!
Terrible costumer service
by supermegafag on 2020/05/23 20:49
I was charged double what I was supposed to and I never heard back from them that was 5 months ago all they did was send a 50% off coupon that never worked...... don’t waist your time get Uber or Lyft
Broken app
by chivatiolowks on 2021/10/03 16:03
Paid with my debit card and it made all kinds of holds on my account and I also got charged for rides and then refunded and then charged again. The cost of each ride makes sense but when it would refund the money back it kept a couple cents each time. Also the holds are still there AND the charge so I will give it a couple days to clear before I report it to my bank. This app is suspect beware. One extra star because the drivers seem to like it more than Uber.
Very poor location service!
by jaganot2727 on 2021/04/17 07:58
This app is good but very annoying. I will stop using it if this stuff continues. Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s the app that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use the app again because of this same problem .
Double charge
by Jennifer Portillo on 2020/09/04 08:03
I use this app in Ciudad Juarez, most of the drivers are mean, they don't want to do the trip, but they don't want to cancel, in order to charge you, and if you cancel, you have to pay for the cancellation fee, even when the ones who refuse to do the trip are them or you can choose the Express ride and they take 10 o 15 minutes to arrive or use longer routes in order to charge you more, also some of the cars don't even have AC or they are in terrible conditions.
Double charged
by GTH24 on 2021/07/09 01:16
Today I used DiDi to get from Chatan to Naha Airport. Once I arrived at Naha Airport the driver proceeded to try and run my card. I told him that DiDi charges the card that’s in the app but he wouldn’t listen. He wouldn’t allow me to get my bags out of the trunk until he could run my card. I even opened up the credit card app on my phone and showed him the pending charge from DiDi which he brushed off and ran my card a second time. My taxi ride cost me 90 dollars instead of 45.
Good Interface Poor Experience
by Coralville Clark on 2020/01/21 22:58
Well designed app but I have issues with the business model. Each time I attempted to secure. ride in Melbourne I experienced obvious bait and switch pricing. Express price quotes were always significantly lower than Uber price quotes but no driver ever accepted the ride. If you want DiDi to pick you up you need to pay their max price which is comparable to Uber. No thanks, I’ll stick with upfront and accurate pricing with Uber.
Didi is great
by keith colombia on 2020/01/11 14:57
I moved from uber and I am a fan. More drivers in colombia. The fare showed at all times which is different than in uber. The interface to add credit card was also vert straightforward. Ibg general the interface was more clean.
The app doesn’t work with reward points
by ZZ0989898989 on 2021/01/29 17:26
You can use the app fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby.
Good prices
by Oibalf on 2021/05/06 08:34
Used this app while I was traveling through Mexico. DiDi is reliable and easy to use and you don’t need to worry about having cash or being ripped off by a taxi driver. Recommended.
Excellent! Although..
by AlexHID123 on 2020/03/10 13:52
This app is amazing! I come from the United States and DiDi is more convenient and way better than Uber!! I hope this app grows and get the recognition that it deserves (:
Sometimes Cars take too long to find nearby driver
by Alex Hori on 2019/12/12 20:16
Good service. May be possible that the demand is higher than the available drivers. And if you are in a hurry you may have to consider another transportation alternatives
Long waiting times
by Leonardo282 on 2021/07/17 05:46
Sometimes drivers that are near me won't accept the ride and I have to wait many minutes until the app says that there aren't drivers available when they clearly are, in Cabify you always get a driver eventually.
Takes to long to find ride
by idkidk1234556 on 2020/01/27 15:00
Takes to long to find ride
Amazing!!
by eddahermen88 on 2020/03/02 05:47
Wow, just got my first ride and I’m impressed in the rate, couldn’t believe it, definitively saves you money either with card o cash payment.
Will not illustrate area of service until after you consent to giving up your information
by Dr. Clement Shimizu on 2021/04/04 18:44
The app will not illustrate area of service until after you consent to giving up your information. It’s a not consumer friendly policy. I suggest doing your research to determine if it’s Available in your area before downloading.
Awesome
by 263-110-842 on 2021/08/13 18:50
Better Ui, better prices compared to Uber. I will definitely be using this in favor of competitors.
Connection error when adding. Foreign credit card
by courie85 on 2020/01/11 07:41
Very frustrating. Unable to add a credit card due to connection error message when saving card info.
No drivers
by saltshul2000 on 2020/01/29 11:29
This app doesn’t work. I have on several different occasions tried to book a DiDi and it never shows up. Waiting for 10-20 minutes, I end up calling an Uber instead because it is more reliable. Don’t waste your time with DiDi if you’re in Perth. I would love if DiDi could prove me wrong and finally work for once.
Great app not like uber
by frank22431040 on 2021/03/24 21:19
This app is great unlike uber that always crashes when adding a payment with card this app rocks!! Ps. Uber s*cks
Terrible
by melliethecatshrink on 2021/04/12 18:51
We canceled a ride on the app as the driver was 17 minutes away. DiDi did not inform the driver and he arrived to pick us up. When we weren’t there he sent us many angry messages. Also the wait was often very long. I’m not crazy about Uber but in this situation I used it instead with much better results.
Don't Change Your Phone Number..
by TheNoteConnoisseur on 2021/02/25 16:01
Using the app in Argentina. It's okay when it works. But I changed my phone number and now I can't access my account. There's no way to contact customer service without an account. I'm not impressed by the poor service experience, but it's from China. What do you expect?
No support
by Busquen otra opción on 2020/09/17 15:10
It takes weeks to get a response from the “support” team. And it’s not because of the pandemic, last year, I contacted a couple of times and it was the same. I’m deleting this, I already deleted my payment methods since it’s impossible to delete your account.
Three times the price of Uber
by chuckwn2 on 2021/10/26 21:01
Google maps recommends using this service in Mexico City. If you use the app, a trip costs three times more than Uber, if you click via the link in Google Maps the app claims that it does not have connectivity. Totally lame. Very disappointed
Can’t add card
by oneeyeddaruma on 2020/05/16 01:17
I’m ready to use this app, but since drivers can’t take cash under the COVID-19 restrictions, I need to add a card - but the app won’t accept any of my cards (which all get used regularly in Tokyo with no problems). Now I have to pay more and use the Uber app that already has a card attached.
DiDi to become worlds foremost rideshare company in the United States
by Craig Wolf on 2021/07/06 18:02
Very good app and customer service. Highly recommend. Hassle free experience and good pricing
Awful!!
by El_Fernando on 2020/11/20 19:47
SOMEONE IS USING MY EMAIL AND YOU WONT ALLOW IT TO BE FIXED. YOU SHOULD VALIDATE AN EMAIL ADDRESS BELONGS TO SOMEONE. JUST LIKE PHONE NUMBERS. I get spam when this other user is riding and now I can’t unregister my account. What I do wanted to use your service? I wouldn’t be able to because your devs aren’t too bright. Terrible service that doesn’t offer a way to fix things like this.
Stop using credit or debit card
by Ogt4eva on 2021/04/24 12:40
The service on Monterrey it went from good to really bad my experience is been going from extra charges on didi to cool food or not food at all on didi food they gave u a coupon for a refund but a day later disappears so sorry didi u were good I don’t know what happen.
I invested
by the ironic Jack Dorsey on 2021/07/12 03:25
I invested in their stock so you guys better make this work so I can make big bucks😈🙏💯😔😳🤪
Much faster matching and map updating
by Darian311 on 2020/02/08 19:57
Uber just got kicked out of Colombia and had to find another ride share.
Connecting drivers is not reliable
by mscoll85 on 2019/11/25 21:54
I’ve attempted four rides with DIdi, and only two attempts actually located a driver, 50% failure rate is really high. I waited over 10 minutes in one case. Uber connected immediately. Often, my Uber drivers had the Didi logo also on their windows, so I’m baffled.
Excellent Service
by Fabio Limo Services, Inc. on 2020/11/13 12:06
Nice drivers and cars. Prompt service. App is user friendly.
Nice while it lasted
by artist 211 on 2021/11/25 02:22
I used the app to get taxis in Oaxaca and suddenly today the taxi part disappeared. Not sure if DIDi just wants to focus on food but it was nice which it lasted. The taxis would always show up.
It had its moment ...
by #BuildNewApp on 2020/03/09 00:22
Nobody uses it here anymore because Uber returned. It’s a decent backup if you can find a driver. Still better than beat :)
🤦🏻‍♀️
by bkkkkcjckdjdjwjw on 2021/06/22 22:21
I got a coupon because of of my deliveries was so late, but I wasn’t able to use it because it said that coupons weren’t available. So what is the point? I tried and tried and I just couldn’t use it.
Buggiest cab app ever!
by avid bystander on 2020/02/05 23:30
My driver cancelled the ride; wasn’t notified. Instead a new ride was started without notification or prompt to do so. Have had trouble entering my email, using promo codes, just about anything that could be buggy pretty much is.
Privacy policy not observed
by dgghjkkjcbjrcnn on 2021/09/30 09:53
A good app that was capable of ousting Uber and bolt but their selfie requirement upon requesting is a nuisance. People are not comfortable with submitting their pictures frequently. They should not require people to take pics of themselves because it is boring besides time consuming.
Ads Much ?
by KRSTOS on 2021/07/14 17:44
Please include an option to turn off your constant marketing messages in a language I can’t read. I shouldn’t be forced choose between hearing your ad dings or knowing if my food arrived.
Won’t even open
by rafa08vargas on 2021/03/16 19:36
From the very first attempt to log in it says “too many tries” and doesn’t even have a help feature. So many advertisements just for this?
Money
by Nellykin222 on 2019/11/13 20:06
This taxi was taken from my card before the trip, the amount of money and then the same amount after the trip, they promised to return, but the money was never returned! scammers! Swindlers! Never use it!
Horrible app
by No•=+ on 2021/09/18 18:27
Excellent drivers but the app makes you take the longest possible route to charge you more and if you deviate from the assigned route it charges you more, DO NOT USE for medium to longer trips
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