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App name
DiDi-Rider
Description
Your ride is just a few taps away in Australia, Japan and selected countries of Latin America through our DiDi rider app, offered by the world’s leading on-demand transportation network. To use our service in Brazil, please download the ‘99’ app in the App Store. To use DiDi in China, please download the ‘DiDi-Greater China’ app in the App Store (China mainland / Hong Kong SAR). Requesting a trip is simple: 1. Download the app and follow the instructions to create an account. 2. To request a trip, select your pickup and dropoff locations. 3. Once we’ve found a driver, you’ll be shown the driver and vehicle information. Please note: all our driver-partners are vetted before joining our platform. You can also check the driver’s pickup route and estimated time of arrival (ETA). 4. At the end of your trip, pay hassle-free using your preferred payment method directly in the app. 5. Safety first! Take a minute to learn how to set Trusted Contacts, use the Emergency Button or share your ride status using our in-app Safety Toolkit. Visit https://www.didiglobal.com/international-business for more information.
🤦🏻‍♀️
by bkkkkcjckdjdjwjw on 2021/06/22 22:21
I got a coupon because of of my deliveries was so late, but I wasn’t able to use it because it said that coupons weren’t available. So what is the point? I tried and tried and I just couldn’t use it.
Bad customer service
by Alldayyouknow on 2021/06/12 03:16
They are always canceling. Bad for business.
terrible customer service
by DevilKale on 2021/06/11 13:50
app had a bug where it wasn’t delivering notifications food delivery arrived 30 min early, and i didn’t get any messages they cancelled my order and refuse to refund me despite multiple requests with support, only get automated replies back 0/5 customer service, will be using alternatives
Won’t find taxis anymore
by D2Rhino on 2021/05/31 04:40
The food aspect never worked correctly, but the taxi part used to. NowIt never find a taxi even in the middle of a big city where there are thousands of taxis
Price
by lower rate on 2021/05/26 15:11
Everything was good except for the price which was very expensive
🔥🔥🔥
by Mithlyn on 2021/05/23 01:40
Didi is The best
Can’t get past setup
by Pheepster on 2021/05/10 01:32
Imposible to agree to terms and conditions so I’m unable to get past setup
Good prices
by Oibalf on 2021/05/06 08:34
Used this app while I was traveling through Mexico. DiDi is reliable and easy to use and you don’t need to worry about having cash or being ripped off by a taxi driver. Recommended.
It's fine unless your driver is an idiot
by 33333three on 2021/05/05 20:21
Too many times , driver demanded cash, and refused to come to me , or cancel the trip on his end , when I said no. Drivers will try to hustle you for more money than didi quoted. To get out of paying a commission to didi. And didi charges you $10.00MX to cancel if your driver scams you like this. UNACCEPTABLE- FRAUD
Pésimo servicio a cliente. No resuelven los problemas del usuario.
by Gerrypoker on 2021/04/29 01:36
El servicio al cliente es pésimo. Nunca me pudieron resolver problemas con cargos erróneos. Siempre se escudan en sus “Términos y Condiciones” aun cuando el problema ni siquiera este mencionado ahí. Y el costo ya es igual que Uber y a veces más caro. Pésima app.
They blocked me for absolutely no reason
by LadyEmp on 2021/04/27 19:16
They called me because I gave a bad rating to a bad driver and then I found out they suspended my account just because. They have drivers with awful cars and awful way to drive. I’m staying with Uber, f*ck this.
Stop using credit or debit card
by Ogt4eva on 2021/04/24 12:40
The service on Monterrey it went from good to really bad my experience is been going from extra charges on didi to cool food or not food at all on didi food they gave u a coupon for a refund but a day later disappears so sorry didi u were good I don’t know what happen.
Very poor location service!
by jaganot2727 on 2021/04/17 07:58
This app is good but very annoying. I will stop using it if this stuff continues. Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s the app that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use the app again because of this same problem .
Terrible
by melliethecatshrink on 2021/04/12 18:51
We canceled a ride on the app as the driver was 17 minutes away. DiDi did not inform the driver and he arrived to pick us up. When we weren’t there he sent us many angry messages. Also the wait was often very long. I’m not crazy about Uber but in this situation I used it instead with much better results.
First timer
by Destinsssss on 2021/04/12 03:00
Also was hesitant to use this app. I had never heard of it and after learning about and getting explained how it worked I downloaded it and played with it a bit and read reviews. It was the best thing we did to transport us to and from places. The drivers very knowledgeable, passionate, respectful, and willing to help your needs. The best of all is that you can pay cash!! Would we have known about this source of transportation when we flew in we would of used it from the get go. The transportation from the airport to hotel was really pricey.
😞
by Alevtusita on 2021/04/11 23:32
You want to track my activity across other apps, have me upload my picture, would you like to see my social security number and a naked photo?
Will not illustrate area of service until after you consent to giving up your information
by Dr. Clement Shimizu on 2021/04/04 18:44
The app will not illustrate area of service until after you consent to giving up your information. It’s a not consumer friendly policy. I suggest doing your research to determine if it’s Available in your area before downloading.
Caros
by manuel2603 on 2021/04/01 04:44
La neta últimamente estan bien caros los pinches viajes jajaja
Excelente
by 31/61 on 2021/03/28 02:39
Bien
New usser
by Allenavila on 2021/03/26 21:02
Better than uber Thank you
Great app not like uber
by frank22431040 on 2021/03/24 21:19
This app is great unlike uber that always crashes when adding a payment with card this app rocks!! Ps. Uber s*cks
Won’t even open
by rafa08vargas on 2021/03/16 19:36
From the very first attempt to log in it says “too many tries” and doesn’t even have a help feature. So many advertisements just for this?
Esta app no la recomiendo
by kadetzu on 2021/03/13 15:35
Ponen una tarifa y después comienza a cambiar
Excelente servicio 👍🏽
by karne's on 2021/03/10 19:11
Excelente
La aplicación nunca entro
by Cypher enojada! on 2021/03/06 20:25
Intente muchas veces entrar con mi número, hasta con el de un familiar y nunca entro la aplicación, por más que lo intentaba nunca entro, la borraba y la volvía a instalar y tampoco funcionó así!
Moises gran conductor.
by Mitrero on 2021/03/05 22:03
Gracias a su pericia manejando, llegué a tiempo al banco.
Terrible
by estoughton on 2021/03/04 00:48
This app is terrible. They won't let you add an American credit card, because they have a stupid verification system where the currencies don't match.
es alguien que sabe a como de servirCliente muy satisfecho gracias Ignacio!
by Joe in Mexico on 2021/02/28 23:28
Ignacio es alguien que sabe a como de servir el cliente: era excelente experiencia! Joseph / un cliente muy satisfecho gracias a Ignacio!
Duda
by Tik toker㋛☾ on 2021/02/27 22:21
Se pueden llevar Perros?
Don't Change Your Phone Number..
by TheNoteConnoisseur on 2021/02/25 16:01
Using the app in Argentina. It's okay when it works. But I changed my phone number and now I can't access my account. There's no way to contact customer service without an account. I'm not impressed by the poor service experience, but it's from China. What do you expect?
吃相难看
by Lukazzsz on 2021/02/25 14:20
垃圾软件,呵呵呵,好无节操
Great job
by Colonialflier on 2021/02/22 22:14
Great service !
Not safe
by Grace holm on 2021/02/16 03:41
I was in Mexico City and my driver assaulted and attempted to kidnapp me. I was able to get out of the car but DiDi is not helpful in trying to find the name of the driver since my phone was lost in the car.
Carros grandes
by Colombiansoul324 on 2021/02/13 20:07
Necesitan opciones para escoger carros más grandes, pero bueno el app
Wine accept my CC as a payment method
by eyedrinkale on 2021/02/07 06:42
It worked a few times and no longer with various cards, reinstalling the app, restarting the phone, everything. It’s been 3 months with no support.
Me encanta
by maiki nuevo laredo on 2021/02/04 19:13
Bien rápido llegas a tiempo a todos lados, fácil y seguro
The app doesn’t work with reward points
by ZZ0989898989 on 2021/01/29 17:26
You can use the app fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby.
El mejor colombiano
by @elavilamusic on 2021/01/28 17:17
Best ride
Mueble
by LuuuADN on 2021/01/20 03:09
Exelente aplicación
Buena plataforma
by yo mismo klk on 2021/01/19 22:19
Excelente servicio
Reseña
by Se mita on 2021/01/19 21:22
Hoy fue mi primer viaje y quedé muy satisfecha con el servicio
Buen comienzo
by Carolina Del Orbe on 2021/01/12 22:19
La app es nueva, por lo tanto hay mucho que mejorar. Una de las actualizaciones que se necesita con urgencia es ofrecer abonar la devolución del pasajero en caso de que el conductor no tenga cambio. Muy importante.
Stolen phone
by frank hendrickson on 2021/01/09 05:28
The app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.
Calificación para el conductor
by luis tijuana on 2021/01/07 16:48
este fue mi primer viaje con Ustedes y si me gusto el servicio gracias
DiDi UN EN ENGAÑO!!
by dave_1010 on 2021/01/06 10:09
Pedi cómo como 4 servicios con tarjeta y los 4 empezaban los viajes sin mi... y para colmo cobrando dinero a la tarjeta. ABUSADORES!!! Así quieren que la gente los tomen en cuenta. PIDAN UBER MEJOR MAs confiable.
Overall, it’s ok
by Bertron20 on 2021/01/04 04:25
This app is great but it does have quite a few annoying things. One of the things, uike Uber eats, they don’t show you the original pictures of plates (food orders). That can be misleading. Also, as an overall app, I’ve had trouble with applying coupons, simply sending a message that I can’t use my code or that it is invalid. Why would they promote promotional codes if they don’t enforce or can’t use them? Also, having lots of trouble with my credit card. After several attempts of using DiDi rides, it keeps asking me to verify my card number (which I’ve already verified and used for food purchases!!!). If these little problems would be solved, it would be a great app. Unfortunately because of failed attempts, I prevent myself from using the app, and instead go to alternatives, making it NOT my first choice.
First ride with DiDi and in Mexico
by OORC on 2021/01/03 05:41
I was extremely hesitant to use this app in Mexico, but to my surprise the app was easy. In my opinion better than Uber, but what made it all so much better and worth it was the quality of my driver. Mr. Oswin was passionate about his job no kidding. Friendly, attentive, and extremely knowledgeable about the city/country. To top it, he even spoke a little English! Loved it. Nice job DiDi!
Una sugerencia
by cleydm on 2020/12/25 14:40
Muy bueno el servicio y la velocidad de respuesta, aunque deberían tomar en cuenta q el cliente no tiene la culpa de las presas y por ende no se debería subir el precio cuando no se llegue a tiempo a un lugar por culpa de las benditas presas . Me pasó q además de no llegar a tiempo a un lugar me subieron el precio de un viaje por la sencilla razón de las presas , esto deberían analizarlo porque en lugar de abaratar el precio lo q me hicieron fue subir el precio más
Better Than Uber
by Raylene420 on 2020/12/21 06:52
💯💯💯
DiDi App
by MoFlo46 on 2020/12/19 05:27
Not ready for prime time.
Los descuentos están en mi lista favorita.
by Fernandisco!! on 2020/12/19 01:09
Discount’s!!
Buen servicio
by N. York on 2020/12/15 00:17
Excelente servicio Lo seguiré usando
No recibe mi tarjeta de crédito y siempre tengo que pagar en efectivo
by nativelasquez on 2020/12/14 20:40
Llame a soporte y no me dieron solución
terrible
by misnidjwieje on 2020/12/08 18:01
Dice un precio u cuando llega el vehículo te dice otro
Viajes esenciales
by Yefersson31 on 2020/12/05 18:01
Es una gran app se la recomiendo
Very slow installation
by rjejebe on 2020/12/02 22:06
It take like 30 minutes to install
El peor servicio!
by ljdez on 2020/12/01 11:03
DiDi Guadalajara un asco! DiDi dice 100 el chofer 300! Te mandan uno y te lo cancelan esperas a siglos antes de k lleguen. Una vil porqueria
Payment problems
by Fredo$$ on 2020/11/28 01:06
Having problems with paying with my debit card and not my credit card
Awful!!
by El_Fernando on 2020/11/20 19:47
SOMEONE IS USING MY EMAIL AND YOU WONT ALLOW IT TO BE FIXED. YOU SHOULD VALIDATE AN EMAIL ADDRESS BELONGS TO SOMEONE. JUST LIKE PHONE NUMBERS. I get spam when this other user is riding and now I can’t unregister my account. What I do wanted to use your service? I wouldn’t be able to because your devs aren’t too bright. Terrible service that doesn’t offer a way to fix things like this.
Excellent Service
by Fabio Limo Services, Inc. on 2020/11/13 12:06
Nice drivers and cars. Prompt service. App is user friendly.
Buen servicio
by hablantin on 2020/11/10 00:56
Muchas gracias al muchacho d la placa 648 que hizo el servicio d hoy a las 6:40 muy atento y buena conversación
No a dos la tarjeta
by alexgarciacugat on 2020/11/07 18:43
No acepto El pago con tarjeta
Excelente
by edg1542 on 2020/11/01 22:27
Bueno y practico
Review
by vickY007/ on 2020/10/14 03:59
Great prices and great service. Thank you.
Extra cargos
by Jazz_Lez on 2020/10/12 17:55
En el app me hicieron 4 cargos por el mismo monto, y no tuvieron la decencia de hacer al reembolso. Robo total SCAM .
Отвратительный сервис
by Andrei_m17 on 2020/10/10 15:54
Все водители постоянно отказываются от поездок. Из-за вас я сейчас опаздываю в аэропорт, потому-что водитель ехал 15 минут и в последний момент отказался от поездки!!!
No support
by Busquen otra opción on 2020/09/17 15:10
It takes weeks to get a response from the “support” team. And it’s not because of the pandemic, last year, I contacted a couple of times and it was the same. I’m deleting this, I already deleted my payment methods since it’s impossible to delete your account.
Double charge
by Jennifer Portillo on 2020/09/04 08:03
I use this app in Ciudad Juarez, most of the drivers are mean, they don't want to do the trip, but they don't want to cancel, in order to charge you, and if you cancel, you have to pay for the cancellation fee, even when the ones who refuse to do the trip are them or you can choose the Express ride and they take 10 o 15 minutes to arrive or use longer routes in order to charge you more, also some of the cars don't even have AC or they are in terrible conditions.
Excelente aplicación
by Soul King Stormer on 2020/09/02 00:11
Es una grandiosa aplicación que provee un gran servicio a un costo muy razonable.
La peor tarifa NO LO INSTALEN !!!
by Fre_dy on 2020/08/21 18:38
al principio ofrecen descuentos y son buenos pero después te cobran el doble o más que otras aplicaciones como Uber o un taxi normal pésimo servicio en la aplicación
Pésimas tarifas para choferes
by ArtrocvUs on 2020/07/07 21:18
Pésimas tarifas para choferes, va a generar inseguridad en la app
Terrible partners
by EJAY7190 on 2020/06/30 08:20
This app shouldn’t partner with regular taxis. I was charged double and dropped off at the wrong place. You only get one time with me so I’ll be deleting this app
...
by broom broon on 2020/06/20 03:34
It’s great...
Excelente app
by leonmidas on 2020/05/27 02:26
Se inicia rapido y super exonomica mejor que uber
Terrible costumer service
by supermegafag on 2020/05/23 20:49
I was charged double what I was supposed to and I never heard back from them that was 5 months ago all they did was send a 50% off coupon that never worked...... don’t waist your time get Uber or Lyft
Can’t add card
by oneeyeddaruma on 2020/05/16 01:17
I’m ready to use this app, but since drivers can’t take cash under the COVID-19 restrictions, I need to add a card - but the app won’t accept any of my cards (which all get used regularly in Tokyo with no problems). Now I have to pay more and use the Uber app that already has a card attached.
culoooos
by nick1239849 on 2020/04/21 15:05
si
Rápido y a tiempo
by Luisocarma on 2020/03/25 12:32
Gracias por el servicio
Aero pet in the night.
by Poetfteak on 2020/03/15 10:37
Perfect service.
Takes forever- Oaxaca
by aznwiteguy on 2020/03/13 21:33
Great UI but ended up cancelling it
Excellent! Although..
by AlexHID123 on 2020/03/10 13:52
This app is amazing! I come from the United States and DiDi is more convenient and way better than Uber!! I hope this app grows and get the recognition that it deserves (:
It had its moment ...
by #BuildNewApp on 2020/03/09 00:22
Nobody uses it here anymore because Uber returned. It’s a decent backup if you can find a driver. Still better than beat :)
DiDi
by Bynker3de on 2020/03/08 19:15
Esta muy bien diseñada la app y como servicio igualmente muy bueno pero pueden innovar con más necesidades pra los usuarios
Rod
by Hofmonster on 2020/03/08 16:19
Very pleasant and accommodating perfect!
The best
by Cristhian Valente on 2020/03/07 07:32
Excellent
Great!!!
by gigi zam on 2020/03/07 02:14
Great drivers
Tree
by tree brsnch on 2020/03/04 16:00
Branch
Excelente
by jav02 on 2020/03/03 01:53
Excelente servicio
Amazing!!
by eddahermen88 on 2020/03/02 05:47
Wow, just got my first ride and I’m impressed in the rate, couldn’t believe it, definitively saves you money either with card o cash payment.
Okinawa needs improvement
by hrbddbh636382 on 2020/03/01 04:48
There is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile.
Muy bien
by Corindediego on 2020/02/29 05:38
Bien excelente el sr Cristian muy formal
Muy buen servicio
by ali-1197 on 2020/02/28 14:24
Muy buen servicio, excelentes precios y muy rápido, pero en mi último viaje no me dejaron en la ubicación exacta.
Worthless In Japan
by NaeNae567 on 2020/02/27 15:06
App shows drivers (which are just regular taxis) in the area, but nobody ever responds when you call for a ride. I have yet to successfully get a ride with this app. Completely useless.
Complain
by vicky_tran_aus on 2020/02/25 09:34
The worst app I have ever used in my life
Great
by Albert575 on 2020/02/24 18:58
Fantastic service , Awsome driver
Agradecida
by vskdffss on 2020/02/20 02:39
Este señor fue muy amable Dios lo bendiga y honrado
Orange is the new black
by jpmejiacalle on 2020/02/19 00:02
Great cars, drivers and service
Beware
by john in tour on 2020/02/17 19:54
App charged credit card and driver insisted on cash...paid twice for ride
Ghetto and dicier drivers
by Seany.boy on 2020/02/16 04:43
Too many cancellations and drivers tend to be a bit wild. I miss uber :(
First timer
by Destinsssss on 2021/04/12 03:00
Also was hesitant to use this app. I had never heard of it and after learning about and getting explained how it worked I downloaded it and played with it a bit and read reviews. It was the best thing we did to transport us to and from places. The drivers very knowledgeable, passionate, respectful, and willing to help your needs. The best of all is that you can pay cash!! Would we have known about this source of transportation when we flew in we would of used it from the get go. The transportation from the airport to hotel was really pricey.
Stolen phone
by frank hendrickson on 2021/01/09 05:28
The app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.
First ride with DiDi and in Mexico
by OORC on 2021/01/03 05:41
I was extremely hesitant to use this app in Mexico, but to my surprise the app was easy. In my opinion better than Uber, but what made it all so much better and worth it was the quality of my driver. Mr. Oswin was passionate about his job no kidding. Friendly, attentive, and extremely knowledgeable about the city/country. To top it, he even spoke a little English! Loved it. Nice job DiDi!
Okinawa needs improvement
by hrbddbh636382 on 2020/03/01 04:48
There is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile.
Terrible costumer service
by supermegafag on 2020/05/23 20:49
I was charged double what I was supposed to and I never heard back from them that was 5 months ago all they did was send a 50% off coupon that never worked...... don’t waist your time get Uber or Lyft
Very poor location service!
by jaganot2727 on 2021/04/17 07:58
This app is good but very annoying. I will stop using it if this stuff continues. Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s the app that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use the app again because of this same problem .
Double charge
by Jennifer Portillo on 2020/09/04 08:03
I use this app in Ciudad Juarez, most of the drivers are mean, they don't want to do the trip, but they don't want to cancel, in order to charge you, and if you cancel, you have to pay for the cancellation fee, even when the ones who refuse to do the trip are them or you can choose the Express ride and they take 10 o 15 minutes to arrive or use longer routes in order to charge you more, also some of the cars don't even have AC or they are in terrible conditions.
Good Interface Poor Experience
by Coralville Clark on 2020/01/21 22:58
Well designed app but I have issues with the business model. Each time I attempted to secure. ride in Melbourne I experienced obvious bait and switch pricing. Express price quotes were always significantly lower than Uber price quotes but no driver ever accepted the ride. If you want DiDi to pick you up you need to pay their max price which is comparable to Uber. No thanks, I’ll stick with upfront and accurate pricing with Uber.
Didi is great
by keith colombia on 2020/01/11 14:57
I moved from uber and I am a fan. More drivers in colombia. The fare showed at all times which is different than in uber. The interface to add credit card was also vert straightforward. Ibg general the interface was more clean.
Good prices
by Oibalf on 2021/05/06 08:34
Used this app while I was traveling through Mexico. DiDi is reliable and easy to use and you don’t need to worry about having cash or being ripped off by a taxi driver. Recommended.
The app doesn’t work with reward points
by ZZ0989898989 on 2021/01/29 17:26
You can use the app fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby.
Excellent! Although..
by AlexHID123 on 2020/03/10 13:52
This app is amazing! I come from the United States and DiDi is more convenient and way better than Uber!! I hope this app grows and get the recognition that it deserves (:
Sometimes Cars take too long to find nearby driver
by Alexusus on 2019/12/12 20:16
Good service. May be possible that the demand is higher than the available drivers. And if you are in a hurry you may have to consider another transportation alternatives
Takes to long to find ride
by idkidk1234556 on 2020/01/27 15:00
Takes to long to find ride
Amazing!!
by eddahermen88 on 2020/03/02 05:47
Wow, just got my first ride and I’m impressed in the rate, couldn’t believe it, definitively saves you money either with card o cash payment.
Will not illustrate area of service until after you consent to giving up your information
by Dr. Clement Shimizu on 2021/04/04 18:44
The app will not illustrate area of service until after you consent to giving up your information. It’s a not consumer friendly policy. I suggest doing your research to determine if it’s Available in your area before downloading.
Great app not like uber
by frank22431040 on 2021/03/24 21:19
This app is great unlike uber that always crashes when adding a payment with card this app rocks!! Ps. Uber s*cks
Connection error when adding. Foreign credit card
by courie85 on 2020/01/11 07:41
Very frustrating. Unable to add a credit card due to connection error message when saving card info.
No drivers
by saltshul2000 on 2020/01/29 11:29
This app doesn’t work. I have on several different occasions tried to book a DiDi and it never shows up. Waiting for 10-20 minutes, I end up calling an Uber instead because it is more reliable. Don’t waste your time with DiDi if you’re in Perth. I would love if DiDi could prove me wrong and finally work for once.
Don't Change Your Phone Number..
by TheNoteConnoisseur on 2021/02/25 16:01
Using the app in Argentina. It's okay when it works. But I changed my phone number and now I can't access my account. There's no way to contact customer service without an account. I'm not impressed by the poor service experience, but it's from China. What do you expect?
Terrible
by melliethecatshrink on 2021/04/12 18:51
We canceled a ride on the app as the driver was 17 minutes away. DiDi did not inform the driver and he arrived to pick us up. When we weren’t there he sent us many angry messages. Also the wait was often very long. I’m not crazy about Uber but in this situation I used it instead with much better results.
No support
by Busquen otra opción on 2020/09/17 15:10
It takes weeks to get a response from the “support” team. And it’s not because of the pandemic, last year, I contacted a couple of times and it was the same. I’m deleting this, I already deleted my payment methods since it’s impossible to delete your account.
Excellent Service
by Fabio Limo Services, Inc. on 2020/11/13 12:06
Nice drivers and cars. Prompt service. App is user friendly.
Awful!!
by El_Fernando on 2020/11/20 19:47
SOMEONE IS USING MY EMAIL AND YOU WONT ALLOW IT TO BE FIXED. YOU SHOULD VALIDATE AN EMAIL ADDRESS BELONGS TO SOMEONE. JUST LIKE PHONE NUMBERS. I get spam when this other user is riding and now I can’t unregister my account. What I do wanted to use your service? I wouldn’t be able to because your devs aren’t too bright. Terrible service that doesn’t offer a way to fix things like this.
Can’t add card
by oneeyeddaruma on 2020/05/16 01:17
I’m ready to use this app, but since drivers can’t take cash under the COVID-19 restrictions, I need to add a card - but the app won’t accept any of my cards (which all get used regularly in Tokyo with no problems). Now I have to pay more and use the Uber app that already has a card attached.
Connecting drivers is not reliable
by mscoll85 on 2019/11/25 21:54
I’ve attempted four rides with DIdi, and only two attempts actually located a driver, 50% failure rate is really high. I waited over 10 minutes in one case. Uber connected immediately. Often, my Uber drivers had the Didi logo also on their windows, so I’m baffled.
Stop using credit or debit card
by Ogt4eva on 2021/04/24 12:40
The service on Monterrey it went from good to really bad my experience is been going from extra charges on didi to cool food or not food at all on didi food they gave u a coupon for a refund but a day later disappears so sorry didi u were good I don’t know what happen.
Much faster matching and map updating
by Darian311 on 2020/02/08 19:57
Uber just got kicked out of Colombia and had to find another ride share.
New usser
by Allenavila on 2021/03/26 21:02
Better than uber Thank you
🤦🏻‍♀️
by bkkkkcjckdjdjwjw on 2021/06/22 22:21
I got a coupon because of of my deliveries was so late, but I wasn’t able to use it because it said that coupons weren’t available. So what is the point? I tried and tried and I just couldn’t use it.
It had its moment ...
by #BuildNewApp on 2020/03/09 00:22
Nobody uses it here anymore because Uber returned. It’s a decent backup if you can find a driver. Still better than beat :)
Buggiest cab app ever!
by avid bystander on 2020/02/05 23:30
My driver cancelled the ride; wasn’t notified. Instead a new ride was started without notification or prompt to do so. Have had trouble entering my email, using promo codes, just about anything that could be buggy pretty much is.
Won’t even open
by rafa08vargas on 2021/03/16 19:36
From the very first attempt to log in it says “too many tries” and doesn’t even have a help feature. So many advertisements just for this?
Wine accept my CC as a payment method
by eyedrinkale on 2021/02/07 06:42
It worked a few times and no longer with various cards, reinstalling the app, restarting the phone, everything. It’s been 3 months with no support.
Money
by Nellykin222 on 2019/11/13 20:06
This taxi was taken from my card before the trip, the amount of money and then the same amount after the trip, they promised to return, but the money was never returned! scammers! Swindlers! Never use it!
Review
by vickY007/ on 2020/10/14 03:59
Great prices and great service. Thank you.
Payment problems
by Fredo$$ on 2020/11/28 01:06
Having problems with paying with my debit card and not my credit card
😞
by Alevtusita on 2021/04/11 23:32
You want to track my activity across other apps, have me upload my picture, would you like to see my social security number and a naked photo?
Won’t find taxis anymore
by D2Rhino on 2021/05/31 04:40
The food aspect never worked correctly, but the taxi part used to. NowIt never find a taxi even in the middle of a big city where there are thousands of taxis
Price
by lower rate on 2021/05/26 15:11
Everything was good except for the price which was very expensive
Not safe
by Grace holm on 2021/02/16 03:41
I was in Mexico City and my driver assaulted and attempted to kidnapp me. I was able to get out of the car but DiDi is not helpful in trying to find the name of the driver since my phone was lost in the car.
Worthless In Japan
by NaeNae567 on 2020/02/27 15:06
App shows drivers (which are just regular taxis) in the area, but nobody ever responds when you call for a ride. I have yet to successfully get a ride with this app. Completely useless.
Terrible
by estoughton on 2021/03/04 00:48
This app is terrible. They won't let you add an American credit card, because they have a stupid verification system where the currencies don't match.
Last minute information
by Kitchi Kitchi on 2019/12/23 21:09
Unreliable prebooking service as I got a notification requiring me to rebook just 30 minutes before my prebooking time.
Orange is the new black
by jpmejiacalle on 2020/02/19 00:02
Great cars, drivers and service
First timer
by Parcerorito on 2019/12/28 21:54
This was my first ride with DiDi I was very satisfied
Very slow installation
by rjejebe on 2020/12/02 22:06
It take like 30 minutes to install
Aero pet in the night.
by Poetfteak on 2020/03/15 10:37
Perfect service.
Good alternative when Uber is on dynamic pricing
by Alex Galindez on 2020/01/22 13:34
3* cos notifications on a minute basis are as annoying as hell!
Rating Trends
31,43,58,51,38,39,35,23,23,28,18,41,34,33,15,17,22,15,27,13,11,13,16,19,14,18,16,12,21,8,23,0,28,31,6,14,11,22,17,19,18,17,20,17,10,19,21,16,16,15,13,21,5,17,14,9,9,18,15,11,10,24,11,16,14,22,16,23,12,19,14,13,21,16,13,17,10,13,14,24,16,16,21,10,16,11,15,23,5,22
All Versions
5.0
19,932 total
 5
18,680
 4
799
 3
212
 2
54
 1
187
Current Version (7.2.42)
5.0
19,932 total
 5
18,680
 4
799
 3
212
 2
54
 1
187
Version History
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