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Keyword Volume Hits KEI Rank
howie carr
21 K
34
2
clef ar
0.00
33
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zego home
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26
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medicos online
0.00
22
clear app
9.44
18
1
care.com
18.97
17
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gary hume
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13
apps for caregivers
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7
caregivingapp caregiver
101
6
homecare.com
0.00
3
1
nanny jobs
6.79
3
14
care.com caregiver
85.42
3
caregiver apps
0.00
3
care giver
12.55
3
caregiving apps
0.00
1
4
clear care app
1.2 K
1
clewr card
179
1
clear care go
0.00
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clearcarego caregiver
21 K
1
clearcare app
0.00
1
Search Visibility
App name
Description
ClearCareGo for Caregivers presents Caregivers of home care agencies using ClearCare with an easy-to-manage schedule and profile management interface. Edit your own profile, clock in and out of shifts, manage tasks, record comments, and view your upcoming schedule, all with a few clicks!
Clear care go
by yay😀😀😀😀 on 2021/03/03 16:21
The gps is inaccurate sometimes other than that the app is great. Be able to clock in as soon as I get to work and clock out when my time is up.
Location problems
by mdj188 on 2021/02/25 20:58
Takes me up to 10 minutes to clock in and out even standing right in front of the home.
Location
by loci loco on 2021/02/25 20:28
App does not let me clock in even when I’m in the location
TAKES VERY LONG TO LOAD
by Neels006 on 2021/02/23 15:58
THE MOST FRUSTRATING APP TO EVER DEAL WITH! the only issue I have with this app is the fact that it takes VERY long and so slow to load when clocking in & out. BY THE TIME IT LOADS 10 mins after my clock in, I’m already late for work. It’s crucial that we clock in on time but this app defeats the whole purpose on being on time to clock in. Please fix that! Thank You!
Emp
by roperchell on 2021/02/23 12:00
So far very user friendly
Log in/log out
by Tri$sha85 on 2021/02/14 01:50
No matter the update it still take 5-10 minutes to get in. Can we fix properly
Multiple Caregiver Positions
by Chichilove on 2021/02/10 01:57
App works great but inconvenience for me to remove the application from my device in order to sign in to my other email address for the next agency I work with if there was a function in order for me be able to sign out of the app from one email and sign in to another one that would be great. Otherwise the review gets four stars for me.
Clear care app
by dianelewis77 on 2021/02/07 17:54
It gives me trouble all the time. It will spin and spin. It also says can’t find location. It will work good for awhile then nothing but trouble.. I have an IPhone 11so it should not be blamed on the phone.
User
by Ali0821 on 2021/02/05 01:22
Too many unnecessary steps and guiding through is not clear
Love this app
by JayAndCJ89 on 2021/01/25 21:09
Very accurate and easy to work with
Ticked!
by H.Sims on 2021/01/22 23:06
I am giving it a 1star cuz I am annoyed with what it us doing right now. It won’t remember my password and reqiures my to login before I use the fingerprint. I log in and we go back to what I just stated. It also won’t verify my location when I am clearly on the property and the adjustments are just fine on my employers side.
Do Not Use
by MickeyRenee98 on 2021/01/19 18:31
As a worker who has to use this app daily I do not suggest it. This app makes me have to call my office several times to do the tasks I should be able to mark on this app. Also it rarely loads and takes forever to let me even simply log in. If you are going to need an app that will work and for a fast pace performance, ClearCareGo is definitely not a good choice.
Glitchy Sign In
by Poetically speaking! on 2021/01/16 18:48
What’s the point of turnin gin “remember me,” if I have to TYPE IN MY PASSWORD EACH AMD EVERY TIME! Please improve this.
Would prefer something better. More accurate.
by workng for free on 2021/01/01 20:52
This app has been nothing but problems for me. It hardly works and when it does it takes me more then 10 minutes to sign in or out of a shift because it shows I’m not in range of the clients home even thought I am inside the home! Also if I have a shift from 12pm to 3pm and I punch in before noon (let’s say 11:53) I then have to punch out at EXACTLY 2:53 because anything after that (but before 3:08) it ROLLS ME BACK TO 2:53 so basically I work for free for 8 minutes if I punch in at 11:53 and punch out at 3. LIKE WHAT?!? so basically for me it doesn’t use your exact punch out time. It will roll you back to when you punched in just to make sure you stayed within the ‘3 hours’ that was scheduled as a shift. Like this seems illegal.
Not that great
by Breanna Byrd on 2021/01/01 14:36
As a provider using this system I’m not a fan it doesn’t like to find locations of your clients so then you have to call in. I absolutely do not like this system. I use it and it’s easy to use but location of all clients don’t work. But if it did I would probably love it.
Slow
by SomeCutt on 2020/12/29 21:03
This app is ENTIRELY TOO SLOW. I gave two stars because it’s easy to use.
Slow
by Eazey Money on 2020/12/18 22:03
It’s takes me 5 mins to clock in and out. It’s been like that forever.
Easy but slow
by Arachelly96 on 2020/12/18 01:12
The app itself is simple, to the point and its easy to use but it’s just a drag using the app. It’s so slow and I know it’s not my phone or my service because after speaking to a few of my coworkers (all with different carriers or phone models) we’ve all agreed how painful it is to use the app at times. It takes me 5- 10 minutes to be able to clock in. I log into the app before heading to work so I hopefully be able to clock in on time.
Caregiver
by unikitty67 on 2020/12/17 01:07
When sent a shift choices are accept or decline. Often offers overlap current shifts so when choose decline the system will not process and shift offer remains on screen
Could use improvements
by Ddddddddxxxxx13344 on 2020/12/15 20:06
The app will not let me log in all the time if I don’t use Face ID. With using face masks, I can’t use Face ID all the time. It also will lock me out of the app and send me to a screen that says “offline shifts not submitted to agency”
Needs major improvement
by Queenalicianyc on 2020/12/12 19:24
I use this app to clock in for my per diem and it’s never working!! Location services are on and all it ever says where it’s time to clock in is location not found!? Totally upsetting because I have to reach out to Hr so I get paid and if I can’t I am fresh outta luck smh
Great
by Ahsjshdj on 2020/12/12 15:28
However can there be an option to use google maps instead of what my phone original came with (apple maps)?
Need for improvement
by chichiWarren on 2020/12/08 17:36
Most caregivers work for multiple companies and they all use this same app, caregivers should be able to have multiple accounts and navigation between the accounts should be easier.
Locations
by 2014KW on 2020/12/05 18:01
Easy to use app but does not provide accurate locations.
Not working
by jess99201234 on 2020/12/05 02:12
Day 1 and not working telling me my user name is invalid
Clear care go
by Srumbel on 2020/12/02 18:06
The only problem I have is I am right in the home and it says I’m like 33 meters away from home. I have to go into my settings and back into the app a couple of times before it registers clock in.
Distance is Wrong
by prancerK9 on 2020/12/01 16:17
The distance is messed up but the app is easy to use especially with Face ID
App
by jamica n on 2020/11/26 11:58
App is very slow to load dashboard I’ve deleted app and reinstalled and still same also I have to type in 3x the reason I’m clicking no for a task
Trouble issues
by 121314161718190 on 2020/11/23 20:27
The system doesn’t let you clock in and clock out doting each chief at all times. It is very frustrating specially when you know the time is counting to leave important notes on client’s health. Take this into consideration and make it as your first priority. Thanks
Face ID not working anymore
by lkborg777 on 2020/11/17 20:48
Apple Face ID stopped working. And no matter how many times I tried to fix it. No success. This is very annoying. If I didn’t need it for my job, O would delete the app! 😡
Terrible
by luv2kitty on 2020/11/14 22:34
This app continually tells me it can’t determine my location, even though I’m standing in the client’s living room. I don’t understand why I can’t simply call the telephony number from my cell, and clock in that way.
This is a good app but it doesn’t pick up in rural communities, to many problems
by Thankful and Favorable on 2020/11/11 03:11
This is a good app but it doesn’t pick up in rural communities
Parent
by Francey. Begonia on 2020/11/06 20:50
Would be nice if you recognized all times zones
Fix freezing
by TyvsChoc on 2020/11/05 22:50
App works slow you can’t easily clock in and out it takes a couple minutes before it let you clock in and out
Works great when it works
by SundanceWoman on 2020/11/03 01:30
I actually really like this app. But I have certain places where it doesn’t recognize my location and won’t allow me to clock in. I have to call my office to do it. Also, if you forget your password and the app logs you out as it does after an update, there’s no way to reset it without calling my office (again). When I can’t access it, I can’t see updates about clients or my schedule and that is a really serious design flaw when it’s a holiday weekend and no one who is able to do the reset is on call. Fix those features, I’ll bump it to 5 stars.
So frustratingly glitchy- it’s the worst
by ahgkib on 2020/11/02 17:28
Using this app is the most frustrating part of my work day. It keeps good info but trying to log in or out is an absolute pain. Most often scenario: when I touch client’s name to begin the clock-in button fluctuates between green (clock-in) and red (can’t clock-in too far away) while sitting in the same spot. It begins flashing different distances such as 19meters and 59meters even though i haven’t moved. I then have to close window completely, start over again, and then it goes to green and stays so I can clock in. Same thing will happen when I try to clock out from same client from same location... The time wasted on it is so annoying!
Work App
by bjam18 on 2020/10/30 20:59
Easy to clock in and out. Easy to use!
I would give this zero stars if it let me
by Elphiewtgreenskn on 2020/10/30 15:45
This app is AWFUL. I’m a care provider and the company I work for recently switched to using this terrible app. There have been several occasions where I will select my client and the clock out time only to have the app refresh and erase everything I put, making me late for my shift. Sometimes I don’t even see numbers when selecting an out time, just an empty screen that will let me scroll down never seeing anything until you close the app and restart it, also making me late for shifts. Speaking of shifts, a seconds timer is never displayed yet you can clock in and out to the minute and still be “off” because you were not to the second. It’s very frustrating. The shift display is bad and half the time when you click on a shift your taken to the gps of your location on the map. Settings like profile picture and basic information can not be changed in the app. There is also no way to see total hours for the work week. If you want that you need to do the math yourself which is once again annoying for a care app as most apps will have a running total of hours worked. If you have a company or work for one that is considering this terrible app tell them to run away as fast as they can.
Clocking in and out
by Leave me on 2020/10/27 23:55
I get on the app every time I go to a patient’s house I pull up the directory to get the location of the patient then when I get to the house and I clocked in I have a problem clocking in because of the fact that whatever reason it is it has me something about they can’t find the location then I put in all the information I need toI still can’t clock in or out even after finishing my shift or coming onto my shift please fix this
Awesome App
by Walkitout MC on 2020/10/27 19:13
Loved it.
Some improvements
by Jessicaxoxx on 2020/10/27 14:26
Please add Touch ID. With having to wear a mask, it’d be so much easier to have Touch ID instead of just face recognition. It’d also be nice to be able to see previous shifts worked to keep track of that. Otherwise the app is great.
App locks up
by Shanway2007 on 2020/10/25 23:19
Frequently, firing check-out, the app will freeze when trying something I leave comments. The only fix is to close the app altogether, re-open and then rewrite the comment. This is time consuming and causes extra work when having to write shift comments a second time, especially if there were lengthy notations needed.
Haven’t come across a problem
by fourby4donut on 2020/10/25 14:30
I’m a worker of Home Instead, meaning I go to multiple houses in a single day and need to know who, where, and what kind of care my clients are and need. This app has given me no trouble in finding any of these. That’s all! :)
app not working lately
by Sammylovee13 on 2020/10/22 03:32
For the past 3 weeks the app has been very slow and will not load any of my sessions
Crap app
by karomom on 2020/10/21 22:02
I use this app nearly daily for work. The location services are crap. It tells me I am 36 meters away when I am standing at the door, or 26 meters away and then when I walk farther away it says 21 meters. I have to walk back and forth, even in the client’s house, to find just the right place. This is with location services set to “always allow”. It doesn’t work at all of it is set to “allow while using the app”. Interface could be slicker as well. Altogether a clumsy bit of technology.
Additionally features
by sdnk0512 on 2020/10/20 22:56
I don’t have many issues with the app , however I feel that it should be updated with more information. For example it would Be great if it allowed the caregiver to see real Time the hours they have as well as rate of pay on the app . Also the earnings thus far .
Does what it needs to
by Cadee16 on 2020/10/19 21:10
Not a bad app at all! Sometimes the distance feature makes it hard to clock in or out though. My main suggestion though is that it would be really nice to be able to look back at shifts I’ve done in previous weeks!
Possible areas for improvement
by Dolphin0270 on 2020/10/18 14:03
I’m a RN, BSN, Wound Care Specialist with a strong ICU background of 20 years and I have been asked to give permission to have my specific patient charting since beginning the Clear Care charting a few weeks ago, to be the example of what my employer is looking for the other caregivers and nurses to chart. I have no problems with this, but truly feel that if each task could be specific with asking the proper questions to guide the caregivers to know what information is necessary to complete that task, the caregivers could just plug in the information, such as BP, HR, Temperature, etc. Right now this information is having to be hand written under each task. Another example would be under Intake/output. Request that a unit of measurements be used, such as cc or ml be entered along with a time, so that correct amounts can be totaled on shift and daily basis for patient. This gives the disciplines taking care of patient an overall view of how the patient has been doing. I have found that having the prompt to plug in specific information will require a more diligent assessment of the patient and help to better understand monitor goals. This can also potentially be useful when knowing if patient is at risk for dehydration, fluid over loads or organ failure. Areas that are less significant such as Nail care, doing laundry and other chores within the patient’s home are being placed with the same tasks as medical specific tasks? When you have caregivers that may not have any clinical care background trying to chart specific information that insurance companies are looking for, there is always going to be inaccurate or lack of necessary documentation because these caregivers don’t know what they need to properly chart. The triggers that should e under each task would then prompt the caregivers to maintain correct charting so payment is received in a timely manner for the patient’s care. I find it very time consuming to have to basically make a template for information to be entered under each task when I am providing 1:1 care with a patient. The other area is the clock in and out, after nearly 2 weeks, almost 50% of my shifts need to have either time entered by main office or corrected because the location issues prevent me from getting in or out. I would also like to see that I could go back and review previous tasks entered into the computer by caregivers, and not just a quick small paragraph, that most of the time does not give me necessary information I may be looking for on my shift. Examples would be urine output, bowel movements, even being able to see an overview of vital signs to see if any trends or significant changes are present? The way the task charting is set up leaves too many gray areas and room for errors. This would be something that should be looked at to pull this system up and possibly get it on a more level playing ground with other charting applications.
Touch ID not working
by Winter Rose 77 on 2020/10/17 14:41
Great when it works. No options to change pw or anything. Touch ID stopped working. No options for that. My company gave me a temp pw. No option to change it. So now my temp pw is my pw. Did I say that the touch ID isn't working? This sucker needs maintenance.
Navigation issues and.......
by 5tsumthing on 2020/10/15 21:22
Something the app won’t let me click yes or no and freezes up. Then there is the 5 miles distance error when I am standing in my client’s home. Fix this please.
Fix now
by srellabeloved on 2020/10/13 14:40
When you see open shifts it will either have a white screen or send me to the login app
Slow af
by Saygeee on 2020/10/13 11:21
The company I work for recently changed to this service. At first it was weird but okay. Nothing has improved with the updates. I can not be late if I have been standing in front of my client home for the past 5MINS or so. The app location pick up is S L O W!!! Like many other who use this app I literally have to walk, holding my phone in the air or outside of my car window. It can not be that hard to get a precise location. And no my location is not on always allow only on while using the app. Fix it!!! Please and thank you.
Caregiver
by ehp1316 on 2020/10/12 06:55
Will not allow me to clock in/ out says can’t find my location yet it authenticates tasks done but not for closing in and out of shifts. . No working GPS function
Needs some improvement
by keepingitreallilt on 2020/10/09 03:11
This app is to slow to connect so sometimes you clock in late and you not allowed to clock in early. When you answer no to question it’s too time consuming because you have to go back. Sometime it has taken so long to clock out from answering the the no questions client thought I wasn’t leaving and the agency ask why clocked out late.it doesn’t show you time you clock out and in.if you work Sunday night you have to go out to clock out because Sunday night doesn’t show anymore.
Locked out
by lbmovements on 2020/10/08 22:50
Locked out and can not reset password?
Glitch
by Lisa 481367 on 2020/10/07 16:02
This app has an issue with not communicating with my employer about ended shifts. When the shift has been completed on my end and have clocked out.
ASAP!
by Carrielisychavez1123 on 2020/10/05 16:35
Home care agencies are always scrambling to staff a shift. If this app could show when caregivers are available ON A REAL TIME BASIS That would be AMAZING!!!!
Frustrating
by england_girl361 on 2020/10/02 02:54
Just started this today. My company never told us we would be changing to something new. No training, no help, nothing. Once I figure it out I’ll give a better review.
Needs improvements
by 123abcebz on 2020/10/01 10:38
The biggest annoying thing about this app, is the location( distance to clients home). You can be standing right at the front door and it take more than 4-5 mins before turning green and allowing you to clock in. You literally have to walk around with your phone to the sky as if your looking for signal. Iv had to completely close out the app and start it again and walk around. Then most of the time it works and other times it’s better to just call from the phone. When you see multiple people in a day, you don’t have time to be walking around till it turns green to clock. And whatever you do, don’t move because it will turn red in a heartbeat. It’s frustrating and annoying they haven’t done much to improve it.I’ve used this app for 3 years now.
Great app, but accessibility is not working for me
by UTSchaplain on 2020/09/29 14:03
New problem with the app is that it does not allow me to use Touch ID or “remember me.” I have to re-enter my password every time I open my schedule.
Very user unfriendly
by Sodone101 on 2020/09/29 00:49
Cumbersome to use and redundant in the notes/charting process Signing in and out is slow. I have had to use the telephone process many time as the app was not available stuck in authentication mode. Even the website is difficult.
App needs work
by Cmfrtkeeper on 2020/09/24 22:14
It constantly tells me it can’t find my location so I have a lot of trouble clocking in and out of work, usually having to call the office to clock in which defeats the purpose of the app. Also constantly has the distance to client wrong, telling me I am 38m from client when I am standing right next to them. This app needs serious work.
Runs entirely too slow
by bnredditt on 2020/09/22 14:03
Runs entirely too slow, whether you’re on WiFi or using cellular data.
I
by anacega1 on 2020/09/12 00:20
I can give 5 stars because you have to sing out if you use the app with different companies and also you need two different emails
Aide
by B1jk on 2020/09/10 14:05
Loads waaaaay tooooooo sloooooow. None of the other apps on this phone take nearly a minute to load.is also extremely slow navigating around within the app. I spend way to much time staring at the “spinning wheel of delay”.
I love this app
by R0nica_ on 2020/09/10 07:05
It’s so easy to use. Way to go!
Takes forever to load!
by swagfabuloso on 2020/09/03 19:50
The new update made the app slower?? Before I was able to log in/out and clock in/out very quickly. But now it takes like 5 mins to load the whole app and my sessions and sometime even longer to clock in/clock out. Please fix this!!
Very useful
by Shanetta(Shay) on 2020/08/31 15:38
This app is very helpful and useful I love how the directions are built in overalls so far so good
I’d go lower if I could
by gocolts1989 on 2020/08/28 17:35
App is inconsistent, will change things on you after you’ve submitted them. Won’t clock you out even after it tells you that you’re clocked out. Had this app for one day and already had all these problems. If I didn’t need this for work it would have been gone after logging in the first time. Terrible terrible app
Can’t login
by ogo&$$$$ on 2020/08/26 22:11
This app is not reliable it asked me to update my password which I did and since then each time I login it will throw me out I have deleted and reinstall the app it’s didn’t work
Timed out
by Proxygama on 2020/08/25 22:57
I’d like for the app to stay logged in while I’m working instead of having to log back in at the end of a shift.
Caregiver
by Jazzyjojan on 2020/08/18 01:37
First of all, you should just answer the pandemic questions then clock in, then after your shift you should be able to put down your task cause not every day is the same, it seems to be bass Ackwards. And when you answer the comments you have to put none in there just so you can go to the next question but half the time it goes back to asking you for the comment again. I work five days a week and I’m lucky if I can punch out or in two times in a week. I have to notify my company to punch me out or in all the time, whether I’m 18meters or 9m or 35m, from house of client, it don’t pick up the GPS maybe that’s why I can’t punch out. I can’t even find my hours I worked, you can’t go back two weeks you can’t even go back 3 days, only if it’s in the same week you’re working, what’s with that! I have every right to know my hours for the month and to see my hours. Lousy app. It’s confusing! I’ve been working on apps and computers for over 20 years so it isn’t me. I’ll give it a half star.
Extremely slow
by LunaYvette on 2020/08/08 09:32
It takes about 5 minutes or so to load anything, I’m late clocking in and out of my sessions. The update made it worse than before, deleting the app and re-downloading doesn’t help either!
Covid 19
by Mirados on 2020/08/07 20:03
I love the app, easy to use, however i have to answer covid 19 questions both clocking in and the same questions again clokibg out.... one or the other please
i hate it
by holagatita03 on 2020/08/07 03:35
i can’t never clock in or out takes such a long time to load always makes me late idk if it’s because i have sprint but it’s ridiculous
Clear Care App
by GmaSoul on 2020/08/06 00:11
This is a good app however it will not let me clock in, once I’m clocked in by other methods it will allow me to miniver through the app. But I have to click in by phone first
Bad for weekends
by Takkkoooo on 2020/08/02 07:25
I would love to rate it a 5star but I can’t at this moment. I work on the weekend and it’s so hard to clock out on the weekend. So if I clock in on Saturday evening, I don’t see it on Sunday morning to be able to clock out of my Saturday overnight shift. I hate this. We should be able to sign in and out no matter the day, but I guess the the app only works from Monday to Saturday, then start a new week on Sunday without allowing people to clock out on their Saturday. You don’t see anything when you try to clock out of your Saturday shift on Sunday morning. Please fix!
Not So Happy User
by Hazel220 on 2020/08/01 02:55
This App is Horrible half the time I can’t clock in for work.
Almost there
by Katt215 on 2020/07/30 11:17
This app is almost there, easy to navigate but since using for some reason, will not allow me to Clock-out!!! Cannot figure out why. I’ve tried uninstalling & reinstalling, location is on or else I would not be able to Clock-in 🤷🏽‍♀️
Good except...
by HmmmDonuts on 2020/07/29 09:13
There is a bug on the “hours wanted” screen in which the Submit button is covering up the numbers field.
Needs improvement
by senior Help on 2020/07/13 18:22
Would not let me clock in after answering Covid ??? So had to call in then would not let me add miles or clock out- back to the phone to finish.
Great app
by maaaaatthewwwwww on 2020/07/11 00:18
This app makes my job so easy! Viewing my schedule and leaving comments for next caregivers is wonderful. Communication is super clear at my agency as a result! I wish it would keep us logged in longer, though. I have to log in after I close the app every time.
Error
by Um Al Sir on 2020/07/08 03:18
When I login it doesn’t load my schedule.
Unreliable
by Dlynn1 on 2020/07/07 02:04
Can be at the clients using their wifi and says I am to far away to clock in/out. Takes forever to load, so you can’t get directions to your next client. Truly awful app
Location gone bonkers
by upsetcaregiver on 2020/07/06 20:48
I’ve been late clocking in and out of this stupid app because it’ll constantly say I’m not at location when I clearly am but I have to get off the property to be able to clock out. Get your crap together on this
Caregiver
by sweete py on 2020/06/30 15:42
It could be better if I can clock in using that app
Great!
by Taleah Hidiyah on 2020/06/26 00:34
Sometimes it takes awhile to pick up the location in order to clock in and out otherwise it works great. And is easy to use.
Clocking in
by A1C lower on 2020/06/18 02:57
I can’t click in because the questions are last and the letter about Covid is first there for I can’t click in. So if I can’t click in this is almost useless
Would give 0 stars
by RachhCheyee on 2020/06/17 21:26
App is easy to use IF you catch it at a time it is working properly. Almost never loads in a timely manner. Tasks disappear daily. “Shift not found” error occurs frequently. 0/10 stars.
Would be nice if it worked!
by TimeToFixAgain on 2020/06/15 14:55
Always lags in general, the photos take forever to load or I eventually get an error message and it’s a 10-minute ordeal to upload a photo, and half the time it refuses to acknowledge my location to clock out. This app is bad, you guys need to actually read your reviews. I’m not the only one with this issue and it appears to have been a major one for at least 6 months.
Location
by dababy99 on 2020/06/14 17:16
My app can’t locate my location when I’m at someone’s home
When it works, it’s great.
by Avkwonder on 2020/06/10 21:41
I too have noticed that clocking out is typically more difficult than clocking in though I have also had trouble with the latter. Lately, when I tap on an icon, it doesn’t recognize it. Oftentimes, it takes several tries, but maybe this is a problem with my phone?
Can’t even log in
by ShhZie on 2020/06/04 03:58
It worked for maybe two weeks, now it won’t even let me log in and my company doesn’t know how to fix it. Keeps saying “contact agency for permission”, well now my agency doesn’t wanna do anything about it because I can just use the clients phone. I want to be able to cross off my list as I go, and actually have access to my schedule.
Opening issue
by cinkell56 on 2020/06/03 20:37
I’m using my password but it comes up as invalid. How do I change it?
Can’t clock in
by mafaegor on 2020/05/30 05:56
I have no problems clocking out but I can’t clock in, in the first place. It keeps telling me it’s too early to clock in.
Clock in
by Chelle's Got Scents on 2020/05/29 20:52
This is becoming annoying not being able to clock in because of the warning, I can’t get past it to clock in ever since the Covid-19 crap. Please fix this bug!
Great app for the medical field
by nicoleocx on 2020/05/25 14:06
The app is straight forward and is a cool way to chart on the go. No sitting at computers to chart, don’t need to leave the client’s side to chart. It’s pretty dang efficient. Wish I thought of it
Client Calendar
by tab smith on 2020/05/25 11:44
I can’t get into the client calendar. All the other associates can and I cannot. I’ve already removed the app and put it back on and am using the newest version.
Issues with app
by Lavergneville (kem) on 2020/05/21 15:35
Issues with clocking in & out also daily task list does t come up more than 1/2 the time
Undetermined
by Mr nice ice guy on 2019/06/06 06:00
Currently, as a new user with a new job, this app appears to be well organized and functional. I haven’t started working yet, but will report on functionality later. One problem that stands out is notifications. I can not find a place to turn notifications on, which seems like a necessity for a work app, nor can I find it in my phones settings to turn on notifications. Hopefully this will be changed in the future. I would love to be notified for changes with my schedules or clients, rather than have to check my phone constantly and hoping I didn’t miss something and leave someone in need, and waiting.
I would give this zero stars if it let me
by Elphiewtgreenskn on 2020/10/30 15:45
This app is AWFUL. I’m a care provider and the company I work for recently switched to using this terrible app. There have been several occasions where I will select my client and the clock out time only to have the app refresh and erase everything I put, making me late for my shift. Sometimes I don’t even see numbers when selecting an out time, just an empty screen that will let me scroll down never seeing anything until you close the app and restart it, also making me late for shifts. Speaking of shifts, a seconds timer is never displayed yet you can clock in and out to the minute and still be “off” because you were not to the second. It’s very frustrating. The shift display is bad and half the time when you click on a shift your taken to the gps of your location on the map. Settings like profile picture and basic information can not be changed in the app. There is also no way to see total hours for the work week. If you want that you need to do the math yourself which is once again annoying for a care app as most apps will have a running total of hours worked. If you have a company or work for one that is considering this terrible app tell them to run away as fast as they can.
Caregiver
by Jazzyjojan on 2020/08/18 01:37
First of all, you should just answer the pandemic questions then clock in, then after your shift you should be able to put down your task cause not every day is the same, it seems to be bass Ackwards. And when you answer the comments you have to put none in there just so you can go to the next question but half the time it goes back to asking you for the comment again. I work five days a week and I’m lucky if I can punch out or in two times in a week. I have to notify my company to punch me out or in all the time, whether I’m 18meters or 9m or 35m, from house of client, it don’t pick up the GPS maybe that’s why I can’t punch out. I can’t even find my hours I worked, you can’t go back two weeks you can’t even go back 3 days, only if it’s in the same week you’re working, what’s with that! I have every right to know my hours for the month and to see my hours. Lousy app. It’s confusing! I’ve been working on apps and computers for over 20 years so it isn’t me. I’ll give it a half star.
I just want to go home.
by Bluebyrdie on 2020/01/29 14:39
I have no problems clocking in when I arrive at my job, but clocking out is a nightmare - but only the last few weeks, ever since the last update. Worked fine before that. Please fix!! Update: STILL having problems. Now I’m having problems clocking in, too. This has been going on for a month now - ever since the last update. I’m spending an hour a week trying to clock out after my shift. Internet is poor where I am, but this app used to work fine. PLEASE, please, please fix! Another Update: I was so happy to see a new update on this app. Of course I was less optimistic when I saw it said “buf fixes.” This morning it wouldn’t connect at all. It asked me if I was running on host “gobbledygook, a bunch of numbers, accepting more gobbledygook on port more numbers.” I’m a caregiver, not an IT tech. I just want to log on, do my job, log off, and get paid for my work. Come on, make this thing work. It used to.
Needs improvements
by 123abcebz on 2020/10/01 10:38
The biggest annoying thing about this app, is the location( distance to clients home). You can be standing right at the front door and it take more than 4-5 mins before turning green and allowing you to clock in. You literally have to walk around with your phone to the sky as if your looking for signal. Iv had to completely close out the app and start it again and walk around. Then most of the time it works and other times it’s better to just call from the phone. When you see multiple people in a day, you don’t have time to be walking around till it turns green to clock. And whatever you do, don’t move because it will turn red in a heartbeat. It’s frustrating and annoying they haven’t done much to improve it.I’ve used this app for 3 years now.
Extremely Slow
by k_r92 on 2019/08/21 03:54
I’ve been using this app for a few months now for work and while the app has its benefits it is EXTREMELY SLOW. It takes a very long time to create a shift and then when opening up the app to clock out of the current shift, it takes very long for the shift to show up (because it takes so long to load). The past 2 weeks have been extra frustrating because some days after I’ve already created a shift, it won’t even load to show my current shift. I’ve let it load for up to 5 minutes and it just shows me the spinning wheel icon as if it’s loading but nothing pops up. I even tried deleting the app and reinstalling it but I’ve continued to have this issue. I’m am very displeased with the app so far, I’ve had more problems with it than not. If they were to fix these issues the app would be great.
Finding the location enable option
by Cottonapple20 on 2019/08/18 14:12
I think the app is very well organize! It’s neat, clean, and simple. I unfortunately give it 4/5. Why? Because I just started my Caregiving job and for some reason I can’t find the enable location for the app on my phone. I can’t really get my hours in if the location setting is missing. (Yes, I did go on settings on my iPhone and went on the app setting itself and tried to turn it on from there. The only thing there is turn on Siri suggestions and using cellular data) it’s a pain to clock in manually... which I need to call and talk to a machine.
Time consuming problem
by BlueUsername1122 on 2018/06/22 11:41
This app is great, I bet I use it at least 4 times a day just to look at my schedule. It’s very handy and efficient. However, when a task is marked not done, a reason for it is required. When you type the reason and touch “submit”, it loads and then the reason disappears, like you had never even typed it. This is annoying and very frustrating, as I have to retype everything more than twice for every task I make “not done”. With every update, this hasn’t been fixed. I am wondering if this is something that only I have a problem with.
More flexibility
by garyabach on 2019/12/22 22:17
I agree there should be a way to get notified of upcoming shifts. It should allow check-in even when you are 100 yards because facilities frequently are bigger than that, especially if you compare the street address location and are parked on the other side of the building, lastly if your within 200 yards you are within a minute or two of the client. The one I have trouble with has no cell service inside the facility and out side is intermittent at best. But if your standing at the front door and the app is saying turn on location, even after it told you the exact distance to address as you pull in. Closing and opening app usually fixes this but when it doesn’t it very frustrating. Overall I find the app very good in almost everything, like switching to navigation and back I find this very nice when you looking for a brand new client. Gary Misbach
Would prefer something better. More accurate.
by workng for free on 2021/01/01 20:52
This app has been nothing but problems for me. It hardly works and when it does it takes me more then 10 minutes to sign in or out of a shift because it shows I’m not in range of the clients home even thought I am inside the home! Also if I have a shift from 12pm to 3pm and I punch in before noon (let’s say 11:53) I then have to punch out at EXACTLY 2:53 because anything after that (but before 3:08) it ROLLS ME BACK TO 2:53 so basically I work for free for 8 minutes if I punch in at 11:53 and punch out at 3. LIKE WHAT?!? so basically for me it doesn’t use your exact punch out time. It will roll you back to when you punched in just to make sure you stayed within the ‘3 hours’ that was scheduled as a shift. Like this seems illegal.
So frustratingly glitchy- it’s the worst
by ahgkib on 2020/11/02 17:28
Using this app is the most frustrating part of my work day. It keeps good info but trying to log in or out is an absolute pain. Most often scenario: when I touch client’s name to begin the clock-in button fluctuates between green (clock-in) and red (can’t clock-in too far away) while sitting in the same spot. It begins flashing different distances such as 19meters and 59meters even though i haven’t moved. I then have to close window completely, start over again, and then it goes to green and stays so I can clock in. Same thing will happen when I try to clock out from same client from same location... The time wasted on it is so annoying!
The app is useful
by SandyDandy414 on 2018/12/28 02:25
I think the app is useful because I like the fingerprint sign in function. In an environment that requires awareness and providing attention to clients, it makes interactions with tasks and clocking in/out faster and easier. Everything is equipped at hand allowing me to better keep track of any important tasks. My only issue with the app is that sometimes the clocking in/out option doesn’t work. It states that I am not in the right location even if I’m in the same room as my client and won’t allow me to use that function. Overall, I think the app is great because information is easily accessible.
Not happy
by (Stay high) on 2019/06/21 22:16
I am not happy at all with this app I have been working for two weeks now and I have everything turned on with my phone like location. But still I am not able to clock in and out using g the app because it is not able to locate my locations when I arrive at the clients house. Very frustrating!! I have told my company and ask other staff members and no one knows why this app will not work correctly. Also on top of all that the orientation slide show for this app does not even work also to even have shown me how to use the app. I push play and nothing happens. I push skip and it goes away. So I am trying to learn how to use the app by just learning on my own !! Someone needs to fix these issues. Asap !
Love it so easy to use
by Mamanetty on 2019/01/25 01:11
Over the app is so convenient and easy to use. However it does have a problem with stating your not close enough even though you are literally in the clients house. After the update it wouldn’t let me sign in nor use my finger print. After I deleted the app and reinstalled it. It works perfect. I believe all Inhome services should use this app instead of calling an 800 number and all the numbers you have to push in. Then you end up clocking in late🤦🏽‍♀️🤷🏽‍♀️
Very helpful however...
by swilson2245 on 2018/04/20 22:39
This app makes organizing your schedule between your client(s) simple and care plans are just a click away. However, it does have a few glitches and will freeze every now and then when trying to document additional comments. All and all though, it's a very convenient app that helps take extra stress away from your busy schedules.
Clocking in and out
by Leave me on 2020/10/27 23:55
I get on the app every time I go to a patient’s house I pull up the directory to get the location of the patient then when I get to the house and I clocked in I have a problem clocking in because of the fact that whatever reason it is it has me something about they can’t find the location then I put in all the information I need toI still can’t clock in or out even after finishing my shift or coming onto my shift please fix this
Slow/unable to log in
by nrsnana98 on 2019/11/10 10:57
There are many times I am unable to clock in/clock out even in the clients home. App can’t find location. I work 24 hour shifts, I like to do my documentation a half hour before my 24 hour shift ends and my shift time is not available. It is actually gone. It would also be nice if we could do a late entry since we cannot always document/chart in front of client. Another thing that would be nice is if we could go back 24 to 36 hours and read the previous caregivers notes to read more how the previous shift(s) have gone. It is rude to talk in front of client about behavior issues or other issues.
Hours
by jasoncandi on 2019/01/16 15:28
It would be better if this site had your hours that you already worked in one pay period posted. If you forget to clock in when you get to your client the company refuses to change it and you lose that money. Example: if you were at your client at the scheduled time of 9 and you forget to clock in until 9:10 you don’t get paid for it. To get the money for that 10 minutes you have to work 10 minutes longer, which adds 10 minutes of actual work time not paid. This needs fixed. Everyone makes mistakes.
Slow
by Zg@91 on 2019/09/04 03:53
Super slow anytime you click on anything. Whether it’s to sign in, complete tasks, or look at the shift’s details, it’s always running slow or not at all. It tends to crash occasionally. I’ve downloaded it on multiple phones so I know that’s not the problem. Also would love to see my schedule for the month instead of just the weekly basis. I’ve tried the calendar looking icon in the top right hand corner but no matter what phone I had it literally did nothing except reload what I was already seeing. Not sure why that’s even there. This app would be really helpful if it worked consistently.
Can’t send written comments
by Mememember on 2018/03/28 01:12
Don’t know if this is just on the small iPhone but I just started using this app on my iPhone. I was able to clock in and out, was able to put in miles with a comment but when I tried to write in a comment on comment screen I was able to write the comment but could not submit it because the keyboard was covering the submit button. I also could not move the comment box nor could I get rid of the keyboard. At this time I don’t know if I will need to delete the app and start over because I can’t get past this page.
Works great when it works
by SundanceWoman on 2020/11/03 01:30
I actually really like this app. But I have certain places where it doesn’t recognize my location and won’t allow me to clock in. I have to call my office to do it. Also, if you forget your password and the app logs you out as it does after an update, there’s no way to reset it without calling my office (again). When I can’t access it, I can’t see updates about clients or my schedule and that is a really serious design flaw when it’s a holiday weekend and no one who is able to do the reset is on call. Fix those features, I’ll bump it to 5 stars.
Literally the worst app I’ve ever used.
by arielcompton on 2019/09/05 19:03
Ridiculously slow and incredibly unreliable. It’s glitches more often than it works. It rarely every connects properly to location services. I have to completely restart the app at least twice on average before it even begins to work to some acceptable degree. I hate that I have to use this horrible app every day, multiple times a day for work. It almost makes me want to quit this job and find a different line of work where I will never have to deal with it again. I wish I could give zero stars because it doesn’t even deserve the solitary star I’m obliged to give in order to leave this review.
Easy to use
by BrndaM on 2019/12/21 00:06
It’s easy to use, loads quickly when WiFi is available. My client is a family member that lives with my husband and I, it would be helpful to have multiple locations; such as our doctor appointments. The ideal feature would be gps location of client paired with caregiver. This would allow us to go for appointments outside the home and could track actual miles.
Ups & Downs
by Naked_Sippin on 2020/03/31 15:20
I have staff that use this app as a backup for clocking in/out for our clients. The app has its pros and cons and it seems as of lately, the cons have been outweighing the pros for some of my staff. There’s always a location issue or even a data issue depending on the aide and/or the client. Several times we’re having to move things around or call customer service and even then the issues are still not resolved. Not a bad app but needs some immediate improvement for it to really work successfully.
Tasks over complicated
by Gabbee C on 2018/12/05 20:34
The task portion is over complicated. When a task isn’t completed, why not have a series of possible reasons which could be checked and box for other that would require a comment. I continually write “not needed today.” I spend time filling out the tasks rather than with the client. Also, once a task is completed why not just have it jump to the next task rather than having to go back to the task list. It is time consuming and often frustrating. It is not intuitive.
CNA
by gninnafxam on 2020/04/06 21:36
I hate the part where it asks if you completed a task and when you say no it wants an explanation and then it doesn’t accept your explanation and let you move on. The only way I’ve found to get through all of that is to check yes for everything whether you did it or not. Some of the tasks are not even relevant and clocking in and has been impossible, at times, too. I really resent having to wake up, at a live in job, just to clock out at 11:59 and go through all the hassle of getting clicked out, to me, it makes no sense at all.
Pros & Cons
by InRetrospect12 on 2018/11/29 15:06
Ive used this app for a month and live the concept. When it works well, it is a dream. However, it’s a 50/50 if I will be able to clock in any given day. Often it says I’m too far from a clients home even when I’m inside. Other times, it lets me clock in but gives me an error when I go to mark tasks. I have had no trouble clocking out. I also really like the calendar for planning my week/month. I sincerely hope the kinks can get worked out, because this is a great app for caregiving.
Needs a couple of bug fixes
by Caring Caregiver on 2018/10/05 20:21
For the most part I’m impressed with this app. I will re-evaluate my rating when the app doesn’t read that it cannot read my location even when I’m right in the room with a client and there have been a a couple of times when using get directions it gives direction for wrong distance, travel time and wrong state. This is in addition to my first review, I still get directions for the wrong distance, travel time and wrong state.
Helpful, but needs a lot of work
by loulupalooza on 2018/01/31 01:52
The GPS/location settings are a total mess. I could be sitting next to my client and it says I’m 87 meters away. Also, when explaining why a task wasn’t done, it would be helpful if it was a pop up to explain instead of a whole separate page. Being able to stay logged in would be helpful and save time. The overall layout is nice, but I do wish we could change our personal pictures as well.
Good app but could use a little update
by Monkeyr4 on 2019/06/01 15:10
Started using this app this week. It’s great and love how all the info you need is mobile. I would give it 5 starts if it had an edit button when entering notes to submit for next caregiver or a way to be able to start notes and tasks as they are being done and then being able to submit them at end of shift.
Multiple Caregiver Positions
by Chichilove on 2021/02/10 01:57
App works great but inconvenience for me to remove the application from my device in order to sign in to my other email address for the next agency I work with if there was a function in order for me be able to sign out of the app from one email and sign in to another one that would be great. Otherwise the review gets four stars for me.
Should add a feature
by _MingLee on 2019/10/24 21:33
This app is great! I just think it should add a feature to be able to send out alerts to employees about open shifts and allow the employees to select their shifts anywhere on their mobile phones. This way if it is after company business hours, it is easy to access all open shifts for the day / week.
Good but also needs work
by bkiddmum1416 on 2019/07/22 20:27
I use this app daily as required by my work place. An on going issue with it is the reasons disappearing. It also can take several minutes just to upload or authorize to log in. It would be great to have a version that would better work with iPads or tablets. With it being hard for some clients to sign it works out better on a bigger screen but the app doesn’t work the best on it.
Bad for weekends
by Takkkoooo on 2020/08/02 07:25
I would love to rate it a 5star but I can’t at this moment. I work on the weekend and it’s so hard to clock out on the weekend. So if I clock in on Saturday evening, I don’t see it on Sunday morning to be able to clock out of my Saturday overnight shift. I hate this. We should be able to sign in and out no matter the day, but I guess the the app only works from Monday to Saturday, then start a new week on Sunday without allowing people to clock out on their Saturday. You don’t see anything when you try to clock out of your Saturday shift on Sunday morning. Please fix!
Slow af
by Saygeee on 2020/10/13 11:21
The company I work for recently changed to this service. At first it was weird but okay. Nothing has improved with the updates. I can not be late if I have been standing in front of my client home for the past 5MINS or so. The app location pick up is S L O W!!! Like many other who use this app I literally have to walk, holding my phone in the air or outside of my car window. It can not be that hard to get a precise location. And no my location is not on always allow only on while using the app. Fix it!!! Please and thank you.
Easy but slow
by Arachelly96 on 2020/12/18 01:12
The app itself is simple, to the point and its easy to use but it’s just a drag using the app. It’s so slow and I know it’s not my phone or my service because after speaking to a few of my coworkers (all with different carriers or phone models) we’ve all agreed how painful it is to use the app at times. It takes me 5- 10 minutes to be able to clock in. I log into the app before heading to work so I hopefully be able to clock in on time.
Won’t let me clock out....
by Liml4gbf on 2018/06/21 19:20
Love the easy check calendar!!! BUT when I tried to clock out it would take my reason for not finishing a task but wouldn’t move on to the next task. I would click to get out but it kept taking me back to the tasks not completed, so I couldn’t click out. I ended up going to the old app to clock out. I guess I will keep both apps for now.... one to check the calendar and the other to clock in/out! I did get the fingerprint to work and that is wonderful!
It’s a good app
by Nurse Monique on 2018/12/27 18:00
It’s a good app .. However, it doesn’t allow you to go back and select hours incomplete instead when your actually still in progress at work..and we should be able to select a go back button to select job incomplete job still in progress so we can get paid correctly .overall .. it’s a good app..
Not designed well for the Aide or the Scheduler
by Mumzcab on 2019/08/17 00:44
You can’t screenshot the schedule. It has trouble locating the aide in any kind of humid weather. Automatically docks the aides wages 15 minutes at minute six wether the aide is actually late or not. Schedulers have to write tasks into the last part of the shift in order to have the separate sections “roll over”, otherwise the client may have to sign two to three times a visit. Signing in/out can take as many at 15 minutes per visit when signal is poor. And the backup phone log is worse.
Location, location!!
by AGRose603 on 2020/01/28 14:13
Easy to use! Although it’s simply and easy to use a few things to Improve on would be. 1. Location 2. Mileage 3. Incident reports. It takes the app 3 minutes to find my location on a good day. I go in the app go to directions. GPS finds me I go into the app to clock in and then wait... sometimes I have to repeat up to 3-5 times. I don’t have a old phone I have a updated iPhone. PLEASE FIX!!!
Home Instead senior care
by Mecca May on 2018/11/14 13:52
Advancing in the health care industry through technology is important. This app is super convenient and I love how you can access your clients information through the app before you even clock in for the shift. It prepares me for the “unexpected “. It also helps me to plan in advance on my schedule. 5 out of 5. -Mecca
Great potential, but location is not working
by Hmk2917777 on 2018/12/12 12:15
The idea is great, the efficiency makes a lot of sense, but I’ve only had the app a month now and whenever I get to a patient’s house I cannot clock in or out due to the location being so off. It says im miles and miles and away from the house when I am standing in it! And the worst part is that I cannot find a support number ANYWHERE! If any developer or user who knows how to fix this please comment! So frustrating. Thanks.
Great app
by maaaaatthewwwwww on 2020/07/11 00:18
This app makes my job so easy! Viewing my schedule and leaving comments for next caregivers is wonderful. Communication is super clear at my agency as a result! I wish it would keep us logged in longer, though. I have to log in after I close the app every time.
What happened?
by Constantreader007 on 2019/03/26 13:47
Two different jobs use this app to assign clients and log in. All of a sudden, one day I was no longer able to log into the second job. This is important, because now half my clients are unaccounted for. One job I used a fingerprint scan for, and it logged right in. I used a password to TRY and access the other account, with no luck. This is a MAJOR flaw that needs to be addressed, as it seems to only have happened recently. Up until last Tuesday, everything worked perfectly.
Too many issues to talk about
by DazzlingDiva38 on 2018/01/31 20:03
There are quite a few issues with this app! When trying to type your notes you can’t see what your typing, It’s not very user friendly, I’d love to be able to change my pic, it jumps to a different page depending on what you’re trying to do. I like the layout but not very user friendly! I’ll stick to signing in from the website.
Great!
by Kingsbishop3 on 2018/04/12 23:47
This app is pretty impressive so far! Much better than the phone system. No waiting until the end of your shifts to report the status of tasks; you can report them as you go. Being able to leave comments discreetly, if needed, is really nice also.
Wonderful but
by 2lvbyquilts on 2018/03/17 22:25
Presentation and moving through your scheduled clients is pleasing. When I go to add comment then I have issues with my iPhone keyboard staying over the submit button so it doesn’t get recorded. I have checked all my settings and can found no reason for this difficulty. Comment box will not move upwards either. So I have to go back to Safari online to record comments.
Frustrating
by Daisypenny2 on 2019/10/22 15:19
Last night I tried to check out for 10 minutes, kept saying I was not at location of client. I had checked in a few hours before, it took awhile for that. I finally gave up and went home. So this morning I get a text saying I didn’t check out. Duh! Been using this app for a few months. For awhile it goes ok, then problems again, even though I am at the same places. Is very frustrating.
Would give it 5 stars BUT....
by FeFe B. on 2019/06/24 05:12
This app would be perfectly fine if I could click in!?! It always says it can’t find my location, however, when I use it to navigate to the patients home it finds my location just fine? Pls fix this issue and all will be well! I’m tired of having to call my manager to clock me in when the app should allow me to. Also, I can’t put in notes about the client either b/c the app thinks I’m not in my shift?!?
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Current Version (2.5.0)
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