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Check out the latam App, designed to manage your trip whenever, and wherever, you want. • Log in to see detailed information about your upcoming trips. • Manage your trips at any time: Check-in, get your digital boarding pass, move up your flight and more. • Have your latam Pass member card on hand so you can access all of our priority benefits. • Check real-time information about your flight status. • Access your account online to check the Miles/Points you’ve earned. Start to use the app now and be in control of your trips!
Não funciona
by djlunae on 2019/12/06 17:10
O app abre e logo depois fecha.
Don’t work properly
by Fabio Crist on 2019/12/04 18:52
It is always “under work”. 2 days to try redeem my miles... Crap
Useles and dangerous do not use
by TEWJR1 on 2019/11/11 14:45
After already checking in went back in to get better seat, system let me change seats but unknown to me the new seats were not actually available so their system gave away my original seats and effectively canceled my checkin and left me on standby. This was the second time used app and it failed to work for anything the first time. I recommend NEVER use this app as risk messing up your flight on LATAM. The app is dangerous and should not be used.
Simplemente mala
by Mynicknameistakenbyanotheruser on 2019/08/10 15:50
Lamentablemente no hay menos de una estrella.
App & website do not work
by PoHag on 2019/08/05 20:53
Neither the App nor the website work for making reservations.
LATAM REDIRECTS TO MULTIPLUS
by Raveriezz on 2019/07/26 19:57
NOT a functioning website and completely frustrating. I’m deleting both. Take my handles in the airport
Sistema horrivel, site péssimo!
by DineyBomfim on 2019/07/12 15:09
Acabei de comprar uma passagem de ida e volta, selecao de assento, processo de compra longo e demorado... Depois de 6 minutos o site me da uma reserva mas diz q nao conseguiu emitir a passagem por um erro. Dai vou na reserva diz q tem um pagamento pendente da passagem para eu pagar agora. Com um botao gigante “Pague a sua passagem agora” Dai confiando na Latam, achei q era problema do meu cartao e fui eu la pagar de novo, dessa vez sem assento... mesmo erro... Ligo no meu banco e eles falam... nao aqui ta mostrando q vc fez inclusive duas compras e ambas aprovadas. Entre em contato com a Latam p pedir o estorno da segunda cobranca. Sistema horrivel esse da Latam! E o site nem consegue tratar reservas do tipo “Hold Booking”... se fosse esse o caso... q ja percebi q nao eh tb.
Cartão de sócio não mostra equivalencia One World
by d.cuhn on 2019/06/19 14:26
Cartão de sócio não mostra equivalencia One World, isso gera confusão, especialmente no exterior, onde as pessoas não estão familiarizadas com a Latam. Sai só a cor do status, mas não o nome. Já fui impedida de entrar em salas vip por conta disso. O cartão de embarque no app ou na apple wallet também não mostra o status de fidelidade do cliente. Caso mostrasse facilitaria muito, já que só teríamos qur mostrar o cartão de embarque para passar pelas filas de segurança, entrar nos lounges, etc, sem ter que ficar mostrando no app o cartão da Latam, etc. Os apps da British e da American, por exemplo, têm essa funcionalidade.
It won’t even let you create an account
by MrMarcosMiranda on 2019/06/15 13:40
👎🏼 I spent 30 minutes trying to simply figure out how to create an account!?! Broken links, re-routing to different sub-pages then finally something called Multiplus. What? Garbage!
BUGS BUGS bugs
by Makemelifht on 2019/05/28 18:55
This app always has BUGS BUGS BUGS 🕷🦗🦟🐞🐜🐝
(CR)APP!
by RichIL76 on 2019/05/25 16:52
Useless! It will not load the boarding pass nor can you view the seat map or change your seats. DELETE! Business class from Lima to Miami is a joke. The seats are primitive and coming apart in all sorts of ways! Worst airline ever!
Very basic app
by Pablo China on 2019/05/25 03:52
Amazing that this day and age they cannot even copy delta or United.... horrible app, useless to most passengers but above all extremely useless for frequent travelers.
Viagens duplicadas
by Puccabr on 2019/05/21 18:22
Sempre fico com as viagens duplicadas. Como consigo deletar?
Mejoren el app en las cosas que importan
by rodo signature on 2019/05/09 18:35
Siendo pasajero Signature, me parece inutil que tenga un medidor virtual del tamano de la maleta de mano. La gente que viaja cada 2 años, no tiene ni el app. El pasajero frecuente, sabe que llevar y que no. Cada vez que hago el check in me pide el pasaporte, fecha de nacimiento, nacionalidad, etc. Eso no cambia excepto que este vencido el pasaporte. Deberia ser auto llenado. Para poder postular al UPG y ademas saber la posicion, tambien deberia ser visible desde el app, como en las otra aerolineas
Some functionality works
by Erikfromperu on 2019/04/29 18:26
Some things work on the app, others online, then that flips depending on what you’re looking to use. Really disappointed overall with this budget airline. American Airlines, shame on you for affiliating yoursef with this airline.
App is just as terrible as the airline
by NYC Cre8ive on 2019/04/22 05:27
One of the worst airline apps out there. Offers to check you in then fails every time without telling you a reason. Offers a seat map but that too fails to present. Every time I fly LATAM I’m disappointed and treated by rude employees so I not sure why I expected the app to be any different.
Frustrating
by BR-Tche on 2019/03/18 02:20
It’s time to change your programming team. The worst airline app in the globe.
First travel to Brasil
by Trevor/Alcenira on 2019/03/11 01:05
Thanks LATAM Aiirline for your wonderful hospitality during my wife and I flights to Brasil December 2018- February 2019, I observed your wonderful flight crews, how Respectful, and eager to help they were, weather it was from Miami to São Paulo or São Paulo to Rio de Janeiro or Miami to São Paulo to Rio de Janeiro. You also took care of all 300+ of us when our flight was canceled. Thank you very much, my flights will always be LATAM from now on. Trevor/Alcenira
Flight
by Craujo on 2019/02/08 20:59
I’m still mad with all problems that I had.
Avaliação
by Ton Sampaio on 2019/02/04 15:04
Falta a opção de emitir bilhetes com pontos
Useless
by frequent f on 2019/01/28 21:23
Why you cannot select your seat on the app?
Should save check in information.
by MiniLumpq on 2019/01/15 04:47
Every time you do check in it asks your personal data. Kinda annoying and useless when you have already filled the blanks once.
Awful app - using push notifications for ads (no way to opt-out)
by gab0000000chile on 2019/01/09 22:38
Awful app - using push notifications for ads, no way to opt-out.
Do not choose this company or any of their services
by Mais um frustrado da Estacio on 2019/01/04 18:26
Avoid! Avoid at any circumstances this company. They offer the worst service possible. Same for the app!
Pesima App
by rcortinu on 2018/12/20 05:55
Pesima app. No se puede hacer nada decente. No se pueden chequear las millas acumuladas y hay que ir al website de multiplus el cual es peor que esta app
Lo peor
by EverMaceta on 2018/12/06 00:48
Esta aplicación es muy engañosa yo compre un pasaje con esta aplicación me dieron la confirmación los boarding pass me dijeron que todo estaba bien y después de una semana si no fuera por que chequeo en mi banco la compañía aérea LATAM nunca cobró el dinero y mi caso está en investigación por 48 horas que mal con esta compañía lo peor que engañan a todos los que compran por esta aplicación
Que aplicativo HORRÍVEL !
by Arth16089 on 2018/11/19 19:51
Péssima experiência como usuário! Simplesmente não consigo marcar viagens Ele fica me jogando para a página de booking em espanhol e quando repito AS MESMAS informações, ele não avança com a solicitação. Tive que agendar o voo pelo computador. Horrível. Simplesmente horrível.
Para que sirve? Para nada!
by Mrcesargamboa on 2018/11/13 05:44
Si vas a agregar tu intinerario no Deja. Para que sirve entonces ?
App does not login
by Sebitos8282 on 2018/11/07 22:00
As title says, the app does not allow me to login. Change it please.
Frecuent Flyer miles
by FF Miles to buy ticket on 2018/11/03 21:24
Very poor user experience. Why cant I but tickets straight from the App using my frequent flyier miles ???
Login problem
by MarcosURez on 2018/10/18 22:22
For the past month I’m trying to log my account and I can’t!!! Saying that I can’t for the moment and should try latter.
LATAM is an embarrassment to the airline industry
by Timbo907 on 2018/10/05 04:32
It’s sad to hear that this is the top Airlines in Latin America. I apologize to all the countries they service. This is a huge disappointment of an Airlines they need to give up. Their pilots and aircraft sure have! Both on the way and heading home I experienced delays and cancellations contrary to the “confirmed” flight on the boards. Leading to missed connections and frantic running around unfamiliar and unplanned airports. Simply embarrassing
Logging is not possible
by raraneda on 2018/10/04 23:07
I can’t access to my account from app, it is useless
Doesn’t work!
by junior@2018 on 2018/10/02 01:47
This app doesn’t work.. login doesn’t work and shows a message : back later!!!!
One of the worst Airline Apps I’ve ever encountered.
by Ramos21J on 2018/09/26 16:12
Full of bugs, can’t see my account, need to login twice. Is this app even working?
Can’t login to my account
by Hernan-S on 2018/09/17 16:26
The app throws an error when I attempt to login.
Inicio sesión
by rillanes on 2018/08/31 01:01
Con esta actualización no se puede iniciar sesión
It did not work
by Rub04 on 2018/08/30 11:26
I downloaded in Brazil and it is impossible to do the log in.
Poor User Experience
by Ivancon on 2018/08/29 17:06
Every time I try to login with my LATAMPASS credentials, I get redirected to a Multipass site. All I want to do is check-in. Fix ASAP. This has been happening for a long time now
Att en Mostrador
by Tpcadp67 on 2018/08/21 19:33
Sr empleado en Sala de Embarque de Lima, vuelo LA 2141 Pedro Gutierrez, del 21/08/18 Es un malcriado y grosero
Painful passenger experience
by Alex Dietrich on 2018/08/19 15:30
In general the app is useless. Here are 3 reasons: - The app does not work landscape. - The app does not let one get pass the Multipoint, another useless and painful complication that Latam brought to us. - The integration with TAM is still is broken in many ways. In summary, this app reflects the steps that Lan and TAM have taken to create a painful passenger experience, and convince us to look elsewhere for simpler service.
Left in airplane
by Anselmo Ciao on 2018/08/13 00:53
We left some things in the airplane, please contact me in Miami by fone 305 300 3633 or by WhatsApp 11 9 8558 6161 Brasil
Lost cell phone
by lost cell phone on 2018/08/12 05:05
There is no method of retrieving lost property on a plane? I lost a cell phone. Seat 3H. LA 2467 Please contact me 305/202-1174
Necesita mejorar
by Jpvillar on 2018/07/23 17:44
Deberían (1) permitir que la aplicación guarde la información del viajero y así no tener que ingresarla cada vez que se haga Check in. La idea es hacer la vida más fácil. (2) qué se pueda postular a upgrades desde la misma aplicación.
Trash
by Marcelo Dayan on 2018/07/06 00:01
Just to lose your time, don’t get
Keeps logging out
by juandrodriguezb on 2018/07/05 02:10
Every time I have to enter my credentials to log in into my LatamPass acount. Please fix this.
Quién opera la aerolínea?
by Kike-Van on 2018/07/01 21:58
Tengo Vuelo ciudad intermedia Colombia-Capital de Colombia-USA iniciado LATAM. Entro a check-in LATAM me hace el check-in a la capital Bogotá y dicen “ve al web side de la aerolínea USA”. Voy a la aerolínea USA y me dicen “ve a LATAM; ellos inician el vuelo, ellos expiden el ticket” y Latam no sabe cómo..que???? LATAM, con su aplicación y central telefónica no sirven y son inútiles
Flawed app
by Loco saltado on 2018/07/01 13:17
Login puts me on a continuous loop between the login screen and captcha.
Péssimo APP
by Chris Tiann on 2018/06/15 14:23
Conseguiram regredir duas décadas em experiência do cliente. Pior App de companhia aérea que conheço. Azul e Delta são show. Gol está muito à frete também. Descaso total com os clientes
App doesn’t work
by jorvasrea on 2018/06/09 13:17
This is the bad . Previous app was working ok we were able to sign in to our LanPass account,now, it not only allows you to check in but forget about entering into your LanPass account Please, fix it . Lantan web does not even work on a PC or Mac
Worst airline app
by Michel Rudman on 2018/06/01 01:36
Still don’t understand how/who decided this was an upgrade. Since the main change in December, the app has become useless. But now, I can’t even login. Once I enter the lanpass member and password it brings a message to login @ multiplus and that’s it. Instead of moving forward you went back 5yrs or more.
A big waste
by nomirelan on 2018/05/27 00:00
LATAM continues to go downhill with its services.nothing absolutely nothing works. Who can put up with this? Only those that were teased by the great frequent flyer that they had in the early 2000
What have you done to this app? It’s ruined.
by Tom on TomTom on 2018/05/26 15:00
What have you done to ruin this app? I log in using what I’ve always used and it makes me go through a ridiculous “captcha” process choosing odd photos from a grid (very unclear) and when I do get in, it forces me to go to Multiplus which is another eternal level of hell to get into. Just going in circles but I can’t even shop for a ticket anymore! Do I have to fly Copa? I guess so. Get it fixed, Latam!
Vários bugs
by talessouza on 2018/05/12 11:25
Não deixa escolher os assentos, não tem opção de antecipação de voo e layout péssimo.
No funciona
by liavzt on 2018/05/04 21:33
No anda, ni siquiera se puede abrir la app. Horrible
I can’t even log in
by bbzzzzzz on 2018/05/04 01:10
no problem logging in from browser
Piece of crap
by ajflusa on 2018/04/29 12:11
This app is awful. It’s so hard to fill in the fields. Won’t accept 11-digit cell phone numbers. It freezes all the time.
Lots of bugs and very slow
by 633737djehdjdhd on 2018/04/25 13:10
Check in process very slow and does not show the boarding pass. Check in date available does not line up with the actual time and date you are allowed to check in. The app itself is pretty but lacks essential and critical functionality that renders it pretty much useless.
Does not work
by netoguima on 2018/04/22 19:19
The app simple does not work as it should. I did checked in but it does not display the bording pass. Than try to checkin on website it says im already cheked in.
Muitas falhas
by Gustavo_1986 on 2018/04/21 14:36
Muito ruim. Checkin frequentemente falha e não exibe cartão de embarque. Demais funcionalidades são lentas mas funcionam.
Limited functionality
by Leonard in Ponte Vedra on 2018/04/18 20:16
That’s about it. Limited functionality. Checking in is awkward and not intuitive. You have to keep submitting the same info. Phone numbers from the US can’t be entered. Doesn’t bring anything to the table if your looking for something to make traveling easier.
Buggy
by TLCT on 2018/04/18 17:50
Embarassed for you. This app is not functional. Can’t check in! Full of bugs
Not to useful. Pretty pics, but that is it. Disappointed
by Hugogal on 2018/04/08 18:23
Pretty pics, but that is it. Very disappointing coming from Lan, who was the leader in the Airline industry.
Absolutely useless
by Hades_1967 on 2018/04/06 19:03
I can’t understand how a company of this size can release an app that is so full of bugs. I would love to know the name of their CIO to make sure that we never ever hire him or any of his leaders.
Does not work
by Wilcalde on 2018/03/31 13:15
If you want to check-in ... forget about it
The worst app ever
by Fabianocoelho on 2018/03/22 13:45
Indont know what is happen with this company. Everything is worst than in Rolin Era. The app dont work on Iphone X
Ruim
by DeejayBR on 2018/03/20 01:41
O App é muito ruim, não parece um app de iPhone! Os elementos da interface são lentos, não grava os dados inseridos anteriormente, não aceita telefone com 9 dígitos, o passbook funciona as vezes, mas mesmo assim o cartão nunca é atualizado com os dados do voo. Enfim, desanimador.
Aplicación muy pobre, muy limitada, no carga en iPhone X
by VMAESHIRO on 2018/03/13 13:50
LATAM debería revisar la calidad de sus aplicaciones antes de ofrecerlas. La app es muy limitada y tiene problemas. Al Momento no carga en el iPhone X. No permite hacer reservas ni comprar o canjear pasajes. Debería tener las mismas funciones que la página web.
It does not work in iOS11
by fnoya on 2018/03/12 01:47
It does not work in iOS 11.2.6. It just shows the splash screen.
Horrível
by claudiasak on 2018/02/23 10:59
Não completa check-in, não vende passagem no app... nota zero
I can never login with my account
by gui_sma on 2018/02/21 20:48
Always shows a notification that can not be login
Péssimo
by MSLR_ on 2018/02/21 15:38
Cheio de bugs e nunca consegue exibir meus cartões de embarque “desculpe, no momento não podemos exibir seu cartão de embarque”. Lixo.
THIS APP IS A DISASTER!!
by Oscareitel on 2018/02/18 01:21
Even the basic feature of doing check in does not work! The previous APP was much better...this APP doesn’t provide any minimal information in a correct way. No possibility of doing upgrades as the previous APP did....The check in feature is a disaster and does not work. I have always ended up calling the call center....remove it from the Apple store please!!! The worst I have ever seen!....
Doesn’t work with apple wallet
by kate_lux on 2018/02/15 09:14
The app doesn’t allowed me to add the card on my wallet on iPhoneX, to show the card at the airport I must open the app, wait it to load and than show the card at the check in. Very annoying and useless
Full of bugs
by GooglesTuga on 2018/02/14 23:15
Latam decided to reinvent the concept of MVP - as miserable and vile product! How can you release an App, which for the frequent flyer is used mainly for check-in, and 9 times out of 10 this does not work! Extremely annoying. Then you have to revert to the website, which then sends the mobile boarding card almost to the end of your Wallet. Last but not the least - why don’t you save the details of your frequent flyers and we have to fill the same things 4 times a week!!!???
Não exibe os cartões de embarque.
by Paulo Hgc on 2018/02/13 20:30
Após a troca de aplicativo, a nova versão não gera os cartões de embarque após fazer o check in pelo app. Tenho que chegar no aeroporto e imprimir os cartões. Apenas essa falha básica. É a segunda viagem em que tenho esse problema.
Not only better looking...
by Thiagosixel on 2018/02/05 00:02
This app look nicer, and it’s better too, the access of information is better, add the boarding pass straight to wallet from the home screen. I enjoyed!
This is just horrible!
by Joe_br on 2018/02/04 03:05
The previous app wasn’t great but still was way better than this! It doesn’t recognize future trips, it doesn’t let you apply for upgrades, it is harder to check in, etc. And there’s absolutely no new functionality to it! Shame!!! How can you deteriorate the user experience like that!!
A lot of errors for check in
by Dkamioka on 2018/02/03 22:50
A lot of errors for date validation and etc. at least for Brazilian checkins. I always have problems selecting my date of birth and payment expiration date (says the date is greater, or as I understand, in the future... what is obvious for an expiration date) Seems it has some problems with my iPhone 7 and the selector of “drop down” values. I select the day and click on the arrow to go to the next field I suspect the app is incorrectly handling this.
Crash
by AAA Restaurants on 2018/01/31 13:25
Keeps crashing on my iphone X
Não funciona
by danilowska on 2018/01/30 21:44
Não aparece nenhuma opção para fazer check in :(
Bom app
by Guilherme Boviccer on 2018/01/20 12:15
Não é possível migrar o cartão de embarque para o passbook no iPhone. Se arrumasse isso ficaria bem melhor. Sempre dá erro na geração.
Terrible
by Luiz.Souza on 2018/01/19 04:48
App fails and can’t add boarding pass to Apple Wallet. Less than basic in terms of resources.
Péssimo!
by GusDDMM on 2018/01/15 23:02
Não se consegue o cartão de embarque, sempre da erro. Utilização nada intuitiva, a versão anterior era menos pior.
Booking is not loading
by Collazs on 2018/01/14 21:49
There is nothing this app helps me with. I try adding my booking and it gives me an error. I travel in a week and I want to make sure I can have my tickets on my phone specially on my Apple Wallet to make it easier for me and for you
Bad app
by frequentfkyerlatam on 2018/01/13 14:38
Latam should benchmark with American Airlines app and other industries top app. Latam is extremely basic and you can’t barely do a thing. Not even choose sit. This bad!!
Não sincroniza!
by Eu Vou on 2018/01/11 12:35
Não sincroniza com Apple Wallet e mesmo com o login, não sincroniza o número do passageiro frequente!
Wish it could have Passbook support.
by juanramollino on 2018/01/03 21:59
The app is ok. Nothing grand but it’s comparable to other airlines’. I wish my member card would be a passbook card, though.
Error
by Drnlls on 2018/01/03 20:48
Can’t export the boarding ticket to wallet on my iphone. Please fix this bug!
Sr Daniel
by danarqk on 2018/01/01 19:37
Agua y un caramelo
NO FUNCIONA ESTE APP
by Emjoc on 2017/12/29 20:01
La aplicación no tiene ningún funcionamiento... NADA RECOMENDABLE. This app doesn't work, is a waste of time.
Iphone X
by Cjibc on 2017/12/22 04:06
No está funcionando la app con mi iphone X... parece que falta actualizar!!
Quitaron la tarjeta para el wallet?
by jserranoh on 2017/12/14 07:06
La interfaz esta mejor que la versión anterior, igula creon que oueden mekorar mucho. Hay una sección vacía que se promociona como “próximamente”, mejor no ponerla hasta que esté lista. Lo principal por favor regresen la opción para exportar tu tarjeta de miembro al wallet del iPhone. Ahí tengo todas mis tarjetas y resulta que solo para Latam tengo que buscarla y verla en su app.
Few features need updated
by Benjybeatz on 2017/12/12 00:39
First of all I tried to sign up for an account which was total hell, you have to give some kind of ID code which I had to make up. I can’t pull up where I would scan my ticket before I get on the plane, I just wanted to make sure I had it ready so there was no problems when I got to the airport. I’m hoping everything goes OK but after using this app I’m really thinking there’s going to be a few speed bumps so I’ll show it to the airport a few hours early for sure.
Muy buena app
by nicotafur on 2017/12/05 03:38
Muy buena app excepto por el inconveniente que tuve a la hora de hacer el check in. Lo demas sin duda un 10
Amateur work
by Antonio a Roma on 2017/11/27 22:46
I couldn’t find any usefulness to this app, as it did not recognize my bookings.
Wish it could have Passbook support.
by juanramollino on 2018/01/03 21:59
The app is ok. Nothing grand but it’s comparable to other airlines’. I wish my member card would be a passbook card, though.
First travel to Brasil
by Trevor/Alcenira on 2019/03/11 01:05
Thanks LATAM Aiirline for your wonderful hospitality during my wife and I flights to Brasil December 2018- February 2019, I observed your wonderful flight crews, how Respectful, and eager to help they were, weather it was from Miami to São Paulo or São Paulo to Rio de Janeiro or Miami to São Paulo to Rio de Janeiro. You also took care of all 300+ of us when our flight was canceled. Thank you very much, my flights will always be LATAM from now on. Trevor/Alcenira
Full of bugs
by GooglesTuga on 2018/02/14 23:15
Latam decided to reinvent the concept of MVP - as miserable and vile product! How can you release an App, which for the frequent flyer is used mainly for check-in, and 9 times out of 10 this does not work! Extremely annoying. Then you have to revert to the website, which then sends the mobile boarding card almost to the end of your Wallet. Last but not the least - why don’t you save the details of your frequent flyers and we have to fill the same things 4 times a week!!!???
Useles and dangerous do not use
by TEWJR1 on 2019/11/11 14:45
After already checking in went back in to get better seat, system let me change seats but unknown to me the new seats were not actually available so their system gave away my original seats and effectively canceled my checkin and left me on standby. This was the second time used app and it failed to work for anything the first time. I recommend NEVER use this app as risk messing up your flight on LATAM. The app is dangerous and should not be used.
A lot of errors for check in
by Dkamioka on 2018/02/03 22:50
A lot of errors for date validation and etc. at least for Brazilian checkins. I always have problems selecting my date of birth and payment expiration date (says the date is greater, or as I understand, in the future... what is obvious for an expiration date) Seems it has some problems with my iPhone 7 and the selector of “drop down” values. I select the day and click on the arrow to go to the next field I suspect the app is incorrectly handling this.
What have you done to this app? It’s ruined.
by Tom on TomTom on 2018/05/26 15:00
What have you done to ruin this app? I log in using what I’ve always used and it makes me go through a ridiculous “captcha” process choosing odd photos from a grid (very unclear) and when I do get in, it forces me to go to Multiplus which is another eternal level of hell to get into. Just going in circles but I can’t even shop for a ticket anymore! Do I have to fly Copa? I guess so. Get it fixed, Latam!
Not only better looking...
by Thiagosixel on 2018/02/05 00:02
This app look nicer, and it’s better too, the access of information is better, add the boarding pass straight to wallet from the home screen. I enjoyed!
THIS APP IS A DISASTER!!
by Oscareitel on 2018/02/18 01:21
Even the basic feature of doing check in does not work! The previous APP was much better...this APP doesn’t provide any minimal information in a correct way. No possibility of doing upgrades as the previous APP did....The check in feature is a disaster and does not work. I have always ended up calling the call center....remove it from the Apple store please!!! The worst I have ever seen!....
Limited functionality
by Leonard in Ponte Vedra on 2018/04/18 20:16
That’s about it. Limited functionality. Checking in is awkward and not intuitive. You have to keep submitting the same info. Phone numbers from the US can’t be entered. Doesn’t bring anything to the table if your looking for something to make traveling easier.
LATAM is an embarrassment to the airline industry
by Timbo907 on 2018/10/05 04:32
It’s sad to hear that this is the top Airlines in Latin America. I apologize to all the countries they service. This is a huge disappointment of an Airlines they need to give up. Their pilots and aircraft sure have! Both on the way and heading home I experienced delays and cancellations contrary to the “confirmed” flight on the boards. Leading to missed connections and frantic running around unfamiliar and unplanned airports. Simply embarrassing
Lots of bugs and very slow
by 633737djehdjdhd on 2018/04/25 13:10
Check in process very slow and does not show the boarding pass. Check in date available does not line up with the actual time and date you are allowed to check in. The app itself is pretty but lacks essential and critical functionality that renders it pretty much useless.
I can never login with my account
by gui_sma on 2018/02/21 20:48
Always shows a notification that can not be login
This is just horrible!
by Joe_br on 2018/02/04 03:05
The previous app wasn’t great but still was way better than this! It doesn’t recognize future trips, it doesn’t let you apply for upgrades, it is harder to check in, etc. And there’s absolutely no new functionality to it! Shame!!! How can you deteriorate the user experience like that!!
Worst airline app
by Michel Rudman on 2018/06/01 01:36
Still don’t understand how/who decided this was an upgrade. Since the main change in December, the app has become useless. But now, I can’t even login. Once I enter the lanpass member and password it brings a message to login @ multiplus and that’s it. Instead of moving forward you went back 5yrs or more.
App is just as terrible as the airline
by NYC Cre8ive on 2019/04/22 05:27
One of the worst airline apps out there. Offers to check you in then fails every time without telling you a reason. Offers a seat map but that too fails to present. Every time I fly LATAM I’m disappointed and treated by rude employees so I not sure why I expected the app to be any different.
Should save check in information.
by MiniLumpq on 2019/01/15 04:47
Every time you do check in it asks your personal data. Kinda annoying and useless when you have already filled the blanks once.
Not to useful. Pretty pics, but that is it. Disappointed
by Hugogal on 2018/04/08 18:23
Pretty pics, but that is it. Very disappointing coming from Lan, who was the leader in the Airline industry.
Some functionality works
by Erikfromperu on 2019/04/29 18:26
Some things work on the app, others online, then that flips depending on what you’re looking to use. Really disappointed overall with this budget airline. American Airlines, shame on you for affiliating yoursef with this airline.
App doesn’t work
by jorvasrea on 2018/06/09 13:17
This is the bad . Previous app was working ok we were able to sign in to our LanPass account,now, it not only allows you to check in but forget about entering into your LanPass account Please, fix it . Lantan web does not even work on a PC or Mac
Booking is not loading
by Collazs on 2018/01/14 21:49
There is nothing this app helps me with. I try adding my booking and it gives me an error. I travel in a week and I want to make sure I can have my tickets on my phone specially on my Apple Wallet to make it easier for me and for you
It won’t even let you create an account
by MrMarcosMiranda on 2019/06/15 13:40
👎🏼 I spent 30 minutes trying to simply figure out how to create an account!?! Broken links, re-routing to different sub-pages then finally something called Multiplus. What? Garbage!
Doesn’t work with apple wallet
by kate_lux on 2018/02/15 09:14
The app doesn’t allowed me to add the card on my wallet on iPhoneX, to show the card at the airport I must open the app, wait it to load and than show the card at the check in. Very annoying and useless
(CR)APP!
by RichIL76 on 2019/05/25 16:52
Useless! It will not load the boarding pass nor can you view the seat map or change your seats. DELETE! Business class from Lima to Miami is a joke. The seats are primitive and coming apart in all sorts of ways! Worst airline ever!
Frecuent Flyer miles
by FF Miles to buy ticket on 2018/11/03 21:24
Very poor user experience. Why cant I but tickets straight from the App using my frequent flyier miles ???
Absolutely useless
by Hades_1967 on 2018/04/06 19:03
I can’t understand how a company of this size can release an app that is so full of bugs. I would love to know the name of their CIO to make sure that we never ever hire him or any of his leaders.
Painful passenger experience
by Alex Dietrich on 2018/08/19 15:30
In general the app is useless. Here are 3 reasons: - The app does not work landscape. - The app does not let one get pass the Multipoint, another useless and painful complication that Latam brought to us. - The integration with TAM is still is broken in many ways. In summary, this app reflects the steps that Lan and TAM have taken to create a painful passenger experience, and convince us to look elsewhere for simpler service.
Poor User Experience
by Ivancon on 2018/08/29 17:06
Every time I try to login with my LATAMPASS credentials, I get redirected to a Multipass site. All I want to do is check-in. Fix ASAP. This has been happening for a long time now
Does not work
by netoguima on 2018/04/22 19:19
The app simple does not work as it should. I did checked in but it does not display the bording pass. Than try to checkin on website it says im already cheked in.
Login problem
by MarcosURez on 2018/10/18 22:22
For the past month I’m trying to log my account and I can’t!!! Saying that I can’t for the moment and should try latter.
Very basic app
by Pablo China on 2019/05/25 03:52
Amazing that this day and age they cannot even copy delta or United.... horrible app, useless to most passengers but above all extremely useless for frequent travelers.
Awful app - using push notifications for ads (no way to opt-out)
by gab0000000chile on 2019/01/09 22:38
Awful app - using push notifications for ads, no way to opt-out.
Do not choose this company or any of their services
by Mais um frustrado da Estacio on 2019/01/04 18:26
Avoid! Avoid at any circumstances this company. They offer the worst service possible. Same for the app!
App & website do not work
by PoHag on 2019/08/05 20:53
Neither the App nor the website work for making reservations.
Error
by Drnlls on 2018/01/03 20:48
Can’t export the boarding ticket to wallet on my iphone. Please fix this bug!
Doesn’t work!
by junior@2018 on 2018/10/02 01:47
This app doesn’t work.. login doesn’t work and shows a message : back later!!!!
I can’t even log in
by bbzzzzzz on 2018/05/04 01:10
no problem logging in from browser
One of the worst Airline Apps I’ve ever encountered.
by Ramos21J on 2018/09/26 16:12
Full of bugs, can’t see my account, need to login twice. Is this app even working?
Flight
by Craujo on 2019/02/08 20:59
I’m still mad with all problems that I had.
Piece of crap
by ajflusa on 2018/04/29 12:11
This app is awful. It’s so hard to fill in the fields. Won’t accept 11-digit cell phone numbers. It freezes all the time.
Bad app
by frequentfkyerlatam on 2018/01/13 14:38
Latam should benchmark with American Airlines app and other industries top app. Latam is extremely basic and you can’t barely do a thing. Not even choose sit. This bad!!
Don’t work properly
by Fabio Crist on 2019/12/04 18:52
It is always “under work”. 2 days to try redeem my miles... Crap
Logging is not possible
by raraneda on 2018/10/04 23:07
I can’t access to my account from app, it is useless
Buggy
by TLCT on 2018/04/18 17:50
Embarassed for you. This app is not functional. Can’t check in! Full of bugs
Frustrating
by BR-Tche on 2019/03/18 02:20
It’s time to change your programming team. The worst airline app in the globe.
Does not work
by Wilcalde on 2018/03/31 13:15
If you want to check-in ... forget about it
Can’t login to my account
by Hernan-S on 2018/09/17 16:26
The app throws an error when I attempt to login.
Keeps logging out
by juandrodriguezb on 2018/07/05 02:10
Every time I have to enter my credentials to log in into my LatamPass acount. Please fix this.
Useless
by frequent f on 2019/01/28 21:23
Why you cannot select your seat on the app?
Amateur work
by Antonio a Roma on 2017/11/27 22:46
I couldn’t find any usefulness to this app, as it did not recognize my bookings.
Rating Trends
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Current Version (1.6.23)
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App name
Description
Check out the latam App, designed to manage your trip whenever, and wherever, you want. • Log in to see detailed information about your upcoming trips. • Manage your trips at any time: Check-in, get your digital boarding pass, move up your flight and more. • Have your latam Pass member card on hand so you can access all of our priority benefits. • Check real-time information about your flight status. • Access your account online to check the Miles/Points you’ve earned. Start to use the app now and be in control of your trips!
Não funciona
by djlunae on 2019/12/06 17:10
O app abre e logo depois fecha.
Don’t work properly
by Fabio Crist on 2019/12/04 18:52
It is always “under work”. 2 days to try redeem my miles... Crap
Useles and dangerous do not use
by TEWJR1 on 2019/11/11 14:45
After already checking in went back in to get better seat, system let me change seats but unknown to me the new seats were not actually available so their system gave away my original seats and effectively canceled my checkin and left me on standby. This was the second time used app and it failed to work for anything the first time. I recommend NEVER use this app as risk messing up your flight on LATAM. The app is dangerous and should not be used.
Simplemente mala
by Mynicknameistakenbyanotheruser on 2019/08/10 15:50
Lamentablemente no hay menos de una estrella.
App & website do not work
by PoHag on 2019/08/05 20:53
Neither the App nor the website work for making reservations.
LATAM REDIRECTS TO MULTIPLUS
by Raveriezz on 2019/07/26 19:57
NOT a functioning website and completely frustrating. I’m deleting both. Take my handles in the airport
Sistema horrivel, site péssimo!
by DineyBomfim on 2019/07/12 15:09
Acabei de comprar uma passagem de ida e volta, selecao de assento, processo de compra longo e demorado... Depois de 6 minutos o site me da uma reserva mas diz q nao conseguiu emitir a passagem por um erro. Dai vou na reserva diz q tem um pagamento pendente da passagem para eu pagar agora. Com um botao gigante “Pague a sua passagem agora” Dai confiando na Latam, achei q era problema do meu cartao e fui eu la pagar de novo, dessa vez sem assento... mesmo erro... Ligo no meu banco e eles falam... nao aqui ta mostrando q vc fez inclusive duas compras e ambas aprovadas. Entre em contato com a Latam p pedir o estorno da segunda cobranca. Sistema horrivel esse da Latam! E o site nem consegue tratar reservas do tipo “Hold Booking”... se fosse esse o caso... q ja percebi q nao eh tb.
Cartão de sócio não mostra equivalencia One World
by d.cuhn on 2019/06/19 14:26
Cartão de sócio não mostra equivalencia One World, isso gera confusão, especialmente no exterior, onde as pessoas não estão familiarizadas com a Latam. Sai só a cor do status, mas não o nome. Já fui impedida de entrar em salas vip por conta disso. O cartão de embarque no app ou na apple wallet também não mostra o status de fidelidade do cliente. Caso mostrasse facilitaria muito, já que só teríamos qur mostrar o cartão de embarque para passar pelas filas de segurança, entrar nos lounges, etc, sem ter que ficar mostrando no app o cartão da Latam, etc. Os apps da British e da American, por exemplo, têm essa funcionalidade.
It won’t even let you create an account
by MrMarcosMiranda on 2019/06/15 13:40
👎🏼 I spent 30 minutes trying to simply figure out how to create an account!?! Broken links, re-routing to different sub-pages then finally something called Multiplus. What? Garbage!
BUGS BUGS bugs
by Makemelifht on 2019/05/28 18:55
This app always has BUGS BUGS BUGS 🕷🦗🦟🐞🐜🐝
(CR)APP!
by RichIL76 on 2019/05/25 16:52
Useless! It will not load the boarding pass nor can you view the seat map or change your seats. DELETE! Business class from Lima to Miami is a joke. The seats are primitive and coming apart in all sorts of ways! Worst airline ever!
Very basic app
by Pablo China on 2019/05/25 03:52
Amazing that this day and age they cannot even copy delta or United.... horrible app, useless to most passengers but above all extremely useless for frequent travelers.
Viagens duplicadas
by Puccabr on 2019/05/21 18:22
Sempre fico com as viagens duplicadas. Como consigo deletar?
Mejoren el app en las cosas que importan
by rodo signature on 2019/05/09 18:35
Siendo pasajero Signature, me parece inutil que tenga un medidor virtual del tamano de la maleta de mano. La gente que viaja cada 2 años, no tiene ni el app. El pasajero frecuente, sabe que llevar y que no. Cada vez que hago el check in me pide el pasaporte, fecha de nacimiento, nacionalidad, etc. Eso no cambia excepto que este vencido el pasaporte. Deberia ser auto llenado. Para poder postular al UPG y ademas saber la posicion, tambien deberia ser visible desde el app, como en las otra aerolineas
Some functionality works
by Erikfromperu on 2019/04/29 18:26
Some things work on the app, others online, then that flips depending on what you’re looking to use. Really disappointed overall with this budget airline. American Airlines, shame on you for affiliating yoursef with this airline.
App is just as terrible as the airline
by NYC Cre8ive on 2019/04/22 05:27
One of the worst airline apps out there. Offers to check you in then fails every time without telling you a reason. Offers a seat map but that too fails to present. Every time I fly LATAM I’m disappointed and treated by rude employees so I not sure why I expected the app to be any different.
Frustrating
by BR-Tche on 2019/03/18 02:20
It’s time to change your programming team. The worst airline app in the globe.
First travel to Brasil
by Trevor/Alcenira on 2019/03/11 01:05
Thanks LATAM Aiirline for your wonderful hospitality during my wife and I flights to Brasil December 2018- February 2019, I observed your wonderful flight crews, how Respectful, and eager to help they were, weather it was from Miami to São Paulo or São Paulo to Rio de Janeiro or Miami to São Paulo to Rio de Janeiro. You also took care of all 300+ of us when our flight was canceled. Thank you very much, my flights will always be LATAM from now on. Trevor/Alcenira
Flight
by Craujo on 2019/02/08 20:59
I’m still mad with all problems that I had.
Avaliação
by Ton Sampaio on 2019/02/04 15:04
Falta a opção de emitir bilhetes com pontos
Useless
by frequent f on 2019/01/28 21:23
Why you cannot select your seat on the app?
Should save check in information.
by MiniLumpq on 2019/01/15 04:47
Every time you do check in it asks your personal data. Kinda annoying and useless when you have already filled the blanks once.
Awful app - using push notifications for ads (no way to opt-out)
by gab0000000chile on 2019/01/09 22:38
Awful app - using push notifications for ads, no way to opt-out.
Do not choose this company or any of their services
by Mais um frustrado da Estacio on 2019/01/04 18:26
Avoid! Avoid at any circumstances this company. They offer the worst service possible. Same for the app!
Pesima App
by rcortinu on 2018/12/20 05:55
Pesima app. No se puede hacer nada decente. No se pueden chequear las millas acumuladas y hay que ir al website de multiplus el cual es peor que esta app
Lo peor
by EverMaceta on 2018/12/06 00:48
Esta aplicación es muy engañosa yo compre un pasaje con esta aplicación me dieron la confirmación los boarding pass me dijeron que todo estaba bien y después de una semana si no fuera por que chequeo en mi banco la compañía aérea LATAM nunca cobró el dinero y mi caso está en investigación por 48 horas que mal con esta compañía lo peor que engañan a todos los que compran por esta aplicación
Que aplicativo HORRÍVEL !
by Arth16089 on 2018/11/19 19:51
Péssima experiência como usuário! Simplesmente não consigo marcar viagens Ele fica me jogando para a página de booking em espanhol e quando repito AS MESMAS informações, ele não avança com a solicitação. Tive que agendar o voo pelo computador. Horrível. Simplesmente horrível.
Para que sirve? Para nada!
by Mrcesargamboa on 2018/11/13 05:44
Si vas a agregar tu intinerario no Deja. Para que sirve entonces ?
App does not login
by Sebitos8282 on 2018/11/07 22:00
As title says, the app does not allow me to login. Change it please.
Frecuent Flyer miles
by FF Miles to buy ticket on 2018/11/03 21:24
Very poor user experience. Why cant I but tickets straight from the App using my frequent flyier miles ???
Login problem
by MarcosURez on 2018/10/18 22:22
For the past month I’m trying to log my account and I can’t!!! Saying that I can’t for the moment and should try latter.
LATAM is an embarrassment to the airline industry
by Timbo907 on 2018/10/05 04:32
It’s sad to hear that this is the top Airlines in Latin America. I apologize to all the countries they service. This is a huge disappointment of an Airlines they need to give up. Their pilots and aircraft sure have! Both on the way and heading home I experienced delays and cancellations contrary to the “confirmed” flight on the boards. Leading to missed connections and frantic running around unfamiliar and unplanned airports. Simply embarrassing
Logging is not possible
by raraneda on 2018/10/04 23:07
I can’t access to my account from app, it is useless
Doesn’t work!
by junior@2018 on 2018/10/02 01:47
This app doesn’t work.. login doesn’t work and shows a message : back later!!!!
One of the worst Airline Apps I’ve ever encountered.
by Ramos21J on 2018/09/26 16:12
Full of bugs, can’t see my account, need to login twice. Is this app even working?
Can’t login to my account
by Hernan-S on 2018/09/17 16:26
The app throws an error when I attempt to login.
Inicio sesión
by rillanes on 2018/08/31 01:01
Con esta actualización no se puede iniciar sesión
It did not work
by Rub04 on 2018/08/30 11:26
I downloaded in Brazil and it is impossible to do the log in.
Poor User Experience
by Ivancon on 2018/08/29 17:06
Every time I try to login with my LATAMPASS credentials, I get redirected to a Multipass site. All I want to do is check-in. Fix ASAP. This has been happening for a long time now
Att en Mostrador
by Tpcadp67 on 2018/08/21 19:33
Sr empleado en Sala de Embarque de Lima, vuelo LA 2141 Pedro Gutierrez, del 21/08/18 Es un malcriado y grosero
Painful passenger experience
by Alex Dietrich on 2018/08/19 15:30
In general the app is useless. Here are 3 reasons: - The app does not work landscape. - The app does not let one get pass the Multipoint, another useless and painful complication that Latam brought to us. - The integration with TAM is still is broken in many ways. In summary, this app reflects the steps that Lan and TAM have taken to create a painful passenger experience, and convince us to look elsewhere for simpler service.
Left in airplane
by Anselmo Ciao on 2018/08/13 00:53
We left some things in the airplane, please contact me in Miami by fone 305 300 3633 or by WhatsApp 11 9 8558 6161 Brasil
Lost cell phone
by lost cell phone on 2018/08/12 05:05
There is no method of retrieving lost property on a plane? I lost a cell phone. Seat 3H. LA 2467 Please contact me 305/202-1174
Necesita mejorar
by Jpvillar on 2018/07/23 17:44
Deberían (1) permitir que la aplicación guarde la información del viajero y así no tener que ingresarla cada vez que se haga Check in. La idea es hacer la vida más fácil. (2) qué se pueda postular a upgrades desde la misma aplicación.
Trash
by Marcelo Dayan on 2018/07/06 00:01
Just to lose your time, don’t get
Keeps logging out
by juandrodriguezb on 2018/07/05 02:10
Every time I have to enter my credentials to log in into my LatamPass acount. Please fix this.
Quién opera la aerolínea?
by Kike-Van on 2018/07/01 21:58
Tengo Vuelo ciudad intermedia Colombia-Capital de Colombia-USA iniciado LATAM. Entro a check-in LATAM me hace el check-in a la capital Bogotá y dicen “ve al web side de la aerolínea USA”. Voy a la aerolínea USA y me dicen “ve a LATAM; ellos inician el vuelo, ellos expiden el ticket” y Latam no sabe cómo..que???? LATAM, con su aplicación y central telefónica no sirven y son inútiles
Flawed app
by Loco saltado on 2018/07/01 13:17
Login puts me on a continuous loop between the login screen and captcha.
Péssimo APP
by Chris Tiann on 2018/06/15 14:23
Conseguiram regredir duas décadas em experiência do cliente. Pior App de companhia aérea que conheço. Azul e Delta são show. Gol está muito à frete também. Descaso total com os clientes
App doesn’t work
by jorvasrea on 2018/06/09 13:17
This is the bad . Previous app was working ok we were able to sign in to our LanPass account,now, it not only allows you to check in but forget about entering into your LanPass account Please, fix it . Lantan web does not even work on a PC or Mac
Worst airline app
by Michel Rudman on 2018/06/01 01:36
Still don’t understand how/who decided this was an upgrade. Since the main change in December, the app has become useless. But now, I can’t even login. Once I enter the lanpass member and password it brings a message to login @ multiplus and that’s it. Instead of moving forward you went back 5yrs or more.
A big waste
by nomirelan on 2018/05/27 00:00
LATAM continues to go downhill with its services.nothing absolutely nothing works. Who can put up with this? Only those that were teased by the great frequent flyer that they had in the early 2000
What have you done to this app? It’s ruined.
by Tom on TomTom on 2018/05/26 15:00
What have you done to ruin this app? I log in using what I’ve always used and it makes me go through a ridiculous “captcha” process choosing odd photos from a grid (very unclear) and when I do get in, it forces me to go to Multiplus which is another eternal level of hell to get into. Just going in circles but I can’t even shop for a ticket anymore! Do I have to fly Copa? I guess so. Get it fixed, Latam!
Vários bugs
by talessouza on 2018/05/12 11:25
Não deixa escolher os assentos, não tem opção de antecipação de voo e layout péssimo.
No funciona
by liavzt on 2018/05/04 21:33
No anda, ni siquiera se puede abrir la app. Horrible
I can’t even log in
by bbzzzzzz on 2018/05/04 01:10
no problem logging in from browser
Piece of crap
by ajflusa on 2018/04/29 12:11
This app is awful. It’s so hard to fill in the fields. Won’t accept 11-digit cell phone numbers. It freezes all the time.
Lots of bugs and very slow
by 633737djehdjdhd on 2018/04/25 13:10
Check in process very slow and does not show the boarding pass. Check in date available does not line up with the actual time and date you are allowed to check in. The app itself is pretty but lacks essential and critical functionality that renders it pretty much useless.
Does not work
by netoguima on 2018/04/22 19:19
The app simple does not work as it should. I did checked in but it does not display the bording pass. Than try to checkin on website it says im already cheked in.
Muitas falhas
by Gustavo_1986 on 2018/04/21 14:36
Muito ruim. Checkin frequentemente falha e não exibe cartão de embarque. Demais funcionalidades são lentas mas funcionam.
Limited functionality
by Leonard in Ponte Vedra on 2018/04/18 20:16
That’s about it. Limited functionality. Checking in is awkward and not intuitive. You have to keep submitting the same info. Phone numbers from the US can’t be entered. Doesn’t bring anything to the table if your looking for something to make traveling easier.
Buggy
by TLCT on 2018/04/18 17:50
Embarassed for you. This app is not functional. Can’t check in! Full of bugs
Not to useful. Pretty pics, but that is it. Disappointed
by Hugogal on 2018/04/08 18:23
Pretty pics, but that is it. Very disappointing coming from Lan, who was the leader in the Airline industry.
Absolutely useless
by Hades_1967 on 2018/04/06 19:03
I can’t understand how a company of this size can release an app that is so full of bugs. I would love to know the name of their CIO to make sure that we never ever hire him or any of his leaders.
Does not work
by Wilcalde on 2018/03/31 13:15
If you want to check-in ... forget about it
The worst app ever
by Fabianocoelho on 2018/03/22 13:45
Indont know what is happen with this company. Everything is worst than in Rolin Era. The app dont work on Iphone X
Ruim
by DeejayBR on 2018/03/20 01:41
O App é muito ruim, não parece um app de iPhone! Os elementos da interface são lentos, não grava os dados inseridos anteriormente, não aceita telefone com 9 dígitos, o passbook funciona as vezes, mas mesmo assim o cartão nunca é atualizado com os dados do voo. Enfim, desanimador.
Aplicación muy pobre, muy limitada, no carga en iPhone X
by VMAESHIRO on 2018/03/13 13:50
LATAM debería revisar la calidad de sus aplicaciones antes de ofrecerlas. La app es muy limitada y tiene problemas. Al Momento no carga en el iPhone X. No permite hacer reservas ni comprar o canjear pasajes. Debería tener las mismas funciones que la página web.
It does not work in iOS11
by fnoya on 2018/03/12 01:47
It does not work in iOS 11.2.6. It just shows the splash screen.
Horrível
by claudiasak on 2018/02/23 10:59
Não completa check-in, não vende passagem no app... nota zero
I can never login with my account
by gui_sma on 2018/02/21 20:48
Always shows a notification that can not be login
Péssimo
by MSLR_ on 2018/02/21 15:38
Cheio de bugs e nunca consegue exibir meus cartões de embarque “desculpe, no momento não podemos exibir seu cartão de embarque”. Lixo.
THIS APP IS A DISASTER!!
by Oscareitel on 2018/02/18 01:21
Even the basic feature of doing check in does not work! The previous APP was much better...this APP doesn’t provide any minimal information in a correct way. No possibility of doing upgrades as the previous APP did....The check in feature is a disaster and does not work. I have always ended up calling the call center....remove it from the Apple store please!!! The worst I have ever seen!....
Doesn’t work with apple wallet
by kate_lux on 2018/02/15 09:14
The app doesn’t allowed me to add the card on my wallet on iPhoneX, to show the card at the airport I must open the app, wait it to load and than show the card at the check in. Very annoying and useless
Full of bugs
by GooglesTuga on 2018/02/14 23:15
Latam decided to reinvent the concept of MVP - as miserable and vile product! How can you release an App, which for the frequent flyer is used mainly for check-in, and 9 times out of 10 this does not work! Extremely annoying. Then you have to revert to the website, which then sends the mobile boarding card almost to the end of your Wallet. Last but not the least - why don’t you save the details of your frequent flyers and we have to fill the same things 4 times a week!!!???
Não exibe os cartões de embarque.
by Paulo Hgc on 2018/02/13 20:30
Após a troca de aplicativo, a nova versão não gera os cartões de embarque após fazer o check in pelo app. Tenho que chegar no aeroporto e imprimir os cartões. Apenas essa falha básica. É a segunda viagem em que tenho esse problema.
Not only better looking...
by Thiagosixel on 2018/02/05 00:02
This app look nicer, and it’s better too, the access of information is better, add the boarding pass straight to wallet from the home screen. I enjoyed!
This is just horrible!
by Joe_br on 2018/02/04 03:05
The previous app wasn’t great but still was way better than this! It doesn’t recognize future trips, it doesn’t let you apply for upgrades, it is harder to check in, etc. And there’s absolutely no new functionality to it! Shame!!! How can you deteriorate the user experience like that!!
A lot of errors for check in
by Dkamioka on 2018/02/03 22:50
A lot of errors for date validation and etc. at least for Brazilian checkins. I always have problems selecting my date of birth and payment expiration date (says the date is greater, or as I understand, in the future... what is obvious for an expiration date) Seems it has some problems with my iPhone 7 and the selector of “drop down” values. I select the day and click on the arrow to go to the next field I suspect the app is incorrectly handling this.
Crash
by AAA Restaurants on 2018/01/31 13:25
Keeps crashing on my iphone X
Não funciona
by danilowska on 2018/01/30 21:44
Não aparece nenhuma opção para fazer check in :(
Bom app
by Guilherme Boviccer on 2018/01/20 12:15
Não é possível migrar o cartão de embarque para o passbook no iPhone. Se arrumasse isso ficaria bem melhor. Sempre dá erro na geração.
Terrible
by Luiz.Souza on 2018/01/19 04:48
App fails and can’t add boarding pass to Apple Wallet. Less than basic in terms of resources.
Péssimo!
by GusDDMM on 2018/01/15 23:02
Não se consegue o cartão de embarque, sempre da erro. Utilização nada intuitiva, a versão anterior era menos pior.
Booking is not loading
by Collazs on 2018/01/14 21:49
There is nothing this app helps me with. I try adding my booking and it gives me an error. I travel in a week and I want to make sure I can have my tickets on my phone specially on my Apple Wallet to make it easier for me and for you
Bad app
by frequentfkyerlatam on 2018/01/13 14:38
Latam should benchmark with American Airlines app and other industries top app. Latam is extremely basic and you can’t barely do a thing. Not even choose sit. This bad!!
Não sincroniza!
by Eu Vou on 2018/01/11 12:35
Não sincroniza com Apple Wallet e mesmo com o login, não sincroniza o número do passageiro frequente!
Wish it could have Passbook support.
by juanramollino on 2018/01/03 21:59
The app is ok. Nothing grand but it’s comparable to other airlines’. I wish my member card would be a passbook card, though.
Error
by Drnlls on 2018/01/03 20:48
Can’t export the boarding ticket to wallet on my iphone. Please fix this bug!
Sr Daniel
by danarqk on 2018/01/01 19:37
Agua y un caramelo
NO FUNCIONA ESTE APP
by Emjoc on 2017/12/29 20:01
La aplicación no tiene ningún funcionamiento... NADA RECOMENDABLE. This app doesn't work, is a waste of time.
Iphone X
by Cjibc on 2017/12/22 04:06
No está funcionando la app con mi iphone X... parece que falta actualizar!!
Quitaron la tarjeta para el wallet?
by jserranoh on 2017/12/14 07:06
La interfaz esta mejor que la versión anterior, igula creon que oueden mekorar mucho. Hay una sección vacía que se promociona como “próximamente”, mejor no ponerla hasta que esté lista. Lo principal por favor regresen la opción para exportar tu tarjeta de miembro al wallet del iPhone. Ahí tengo todas mis tarjetas y resulta que solo para Latam tengo que buscarla y verla en su app.
Few features need updated
by Benjybeatz on 2017/12/12 00:39
First of all I tried to sign up for an account which was total hell, you have to give some kind of ID code which I had to make up. I can’t pull up where I would scan my ticket before I get on the plane, I just wanted to make sure I had it ready so there was no problems when I got to the airport. I’m hoping everything goes OK but after using this app I’m really thinking there’s going to be a few speed bumps so I’ll show it to the airport a few hours early for sure.
Muy buena app
by nicotafur on 2017/12/05 03:38
Muy buena app excepto por el inconveniente que tuve a la hora de hacer el check in. Lo demas sin duda un 10
Amateur work
by Antonio a Roma on 2017/11/27 22:46
I couldn’t find any usefulness to this app, as it did not recognize my bookings.
Wish it could have Passbook support.
by juanramollino on 2018/01/03 21:59
The app is ok. Nothing grand but it’s comparable to other airlines’. I wish my member card would be a passbook card, though.
First travel to Brasil
by Trevor/Alcenira on 2019/03/11 01:05
Thanks LATAM Aiirline for your wonderful hospitality during my wife and I flights to Brasil December 2018- February 2019, I observed your wonderful flight crews, how Respectful, and eager to help they were, weather it was from Miami to São Paulo or São Paulo to Rio de Janeiro or Miami to São Paulo to Rio de Janeiro. You also took care of all 300+ of us when our flight was canceled. Thank you very much, my flights will always be LATAM from now on. Trevor/Alcenira
Full of bugs
by GooglesTuga on 2018/02/14 23:15
Latam decided to reinvent the concept of MVP - as miserable and vile product! How can you release an App, which for the frequent flyer is used mainly for check-in, and 9 times out of 10 this does not work! Extremely annoying. Then you have to revert to the website, which then sends the mobile boarding card almost to the end of your Wallet. Last but not the least - why don’t you save the details of your frequent flyers and we have to fill the same things 4 times a week!!!???
Useles and dangerous do not use
by TEWJR1 on 2019/11/11 14:45
After already checking in went back in to get better seat, system let me change seats but unknown to me the new seats were not actually available so their system gave away my original seats and effectively canceled my checkin and left me on standby. This was the second time used app and it failed to work for anything the first time. I recommend NEVER use this app as risk messing up your flight on LATAM. The app is dangerous and should not be used.
A lot of errors for check in
by Dkamioka on 2018/02/03 22:50
A lot of errors for date validation and etc. at least for Brazilian checkins. I always have problems selecting my date of birth and payment expiration date (says the date is greater, or as I understand, in the future... what is obvious for an expiration date) Seems it has some problems with my iPhone 7 and the selector of “drop down” values. I select the day and click on the arrow to go to the next field I suspect the app is incorrectly handling this.
What have you done to this app? It’s ruined.
by Tom on TomTom on 2018/05/26 15:00
What have you done to ruin this app? I log in using what I’ve always used and it makes me go through a ridiculous “captcha” process choosing odd photos from a grid (very unclear) and when I do get in, it forces me to go to Multiplus which is another eternal level of hell to get into. Just going in circles but I can’t even shop for a ticket anymore! Do I have to fly Copa? I guess so. Get it fixed, Latam!
Not only better looking...
by Thiagosixel on 2018/02/05 00:02
This app look nicer, and it’s better too, the access of information is better, add the boarding pass straight to wallet from the home screen. I enjoyed!
THIS APP IS A DISASTER!!
by Oscareitel on 2018/02/18 01:21
Even the basic feature of doing check in does not work! The previous APP was much better...this APP doesn’t provide any minimal information in a correct way. No possibility of doing upgrades as the previous APP did....The check in feature is a disaster and does not work. I have always ended up calling the call center....remove it from the Apple store please!!! The worst I have ever seen!....
Limited functionality
by Leonard in Ponte Vedra on 2018/04/18 20:16
That’s about it. Limited functionality. Checking in is awkward and not intuitive. You have to keep submitting the same info. Phone numbers from the US can’t be entered. Doesn’t bring anything to the table if your looking for something to make traveling easier.
LATAM is an embarrassment to the airline industry
by Timbo907 on 2018/10/05 04:32
It’s sad to hear that this is the top Airlines in Latin America. I apologize to all the countries they service. This is a huge disappointment of an Airlines they need to give up. Their pilots and aircraft sure have! Both on the way and heading home I experienced delays and cancellations contrary to the “confirmed” flight on the boards. Leading to missed connections and frantic running around unfamiliar and unplanned airports. Simply embarrassing
Lots of bugs and very slow
by 633737djehdjdhd on 2018/04/25 13:10
Check in process very slow and does not show the boarding pass. Check in date available does not line up with the actual time and date you are allowed to check in. The app itself is pretty but lacks essential and critical functionality that renders it pretty much useless.
I can never login with my account
by gui_sma on 2018/02/21 20:48
Always shows a notification that can not be login
This is just horrible!
by Joe_br on 2018/02/04 03:05
The previous app wasn’t great but still was way better than this! It doesn’t recognize future trips, it doesn’t let you apply for upgrades, it is harder to check in, etc. And there’s absolutely no new functionality to it! Shame!!! How can you deteriorate the user experience like that!!
Worst airline app
by Michel Rudman on 2018/06/01 01:36
Still don’t understand how/who decided this was an upgrade. Since the main change in December, the app has become useless. But now, I can’t even login. Once I enter the lanpass member and password it brings a message to login @ multiplus and that’s it. Instead of moving forward you went back 5yrs or more.
App is just as terrible as the airline
by NYC Cre8ive on 2019/04/22 05:27
One of the worst airline apps out there. Offers to check you in then fails every time without telling you a reason. Offers a seat map but that too fails to present. Every time I fly LATAM I’m disappointed and treated by rude employees so I not sure why I expected the app to be any different.
Should save check in information.
by MiniLumpq on 2019/01/15 04:47
Every time you do check in it asks your personal data. Kinda annoying and useless when you have already filled the blanks once.
Not to useful. Pretty pics, but that is it. Disappointed
by Hugogal on 2018/04/08 18:23
Pretty pics, but that is it. Very disappointing coming from Lan, who was the leader in the Airline industry.
Some functionality works
by Erikfromperu on 2019/04/29 18:26
Some things work on the app, others online, then that flips depending on what you’re looking to use. Really disappointed overall with this budget airline. American Airlines, shame on you for affiliating yoursef with this airline.
App doesn’t work
by jorvasrea on 2018/06/09 13:17
This is the bad . Previous app was working ok we were able to sign in to our LanPass account,now, it not only allows you to check in but forget about entering into your LanPass account Please, fix it . Lantan web does not even work on a PC or Mac
Booking is not loading
by Collazs on 2018/01/14 21:49
There is nothing this app helps me with. I try adding my booking and it gives me an error. I travel in a week and I want to make sure I can have my tickets on my phone specially on my Apple Wallet to make it easier for me and for you
It won’t even let you create an account
by MrMarcosMiranda on 2019/06/15 13:40
👎🏼 I spent 30 minutes trying to simply figure out how to create an account!?! Broken links, re-routing to different sub-pages then finally something called Multiplus. What? Garbage!
Doesn’t work with apple wallet
by kate_lux on 2018/02/15 09:14
The app doesn’t allowed me to add the card on my wallet on iPhoneX, to show the card at the airport I must open the app, wait it to load and than show the card at the check in. Very annoying and useless
(CR)APP!
by RichIL76 on 2019/05/25 16:52
Useless! It will not load the boarding pass nor can you view the seat map or change your seats. DELETE! Business class from Lima to Miami is a joke. The seats are primitive and coming apart in all sorts of ways! Worst airline ever!
Frecuent Flyer miles
by FF Miles to buy ticket on 2018/11/03 21:24
Very poor user experience. Why cant I but tickets straight from the App using my frequent flyier miles ???
Absolutely useless
by Hades_1967 on 2018/04/06 19:03
I can’t understand how a company of this size can release an app that is so full of bugs. I would love to know the name of their CIO to make sure that we never ever hire him or any of his leaders.
Painful passenger experience
by Alex Dietrich on 2018/08/19 15:30
In general the app is useless. Here are 3 reasons: - The app does not work landscape. - The app does not let one get pass the Multipoint, another useless and painful complication that Latam brought to us. - The integration with TAM is still is broken in many ways. In summary, this app reflects the steps that Lan and TAM have taken to create a painful passenger experience, and convince us to look elsewhere for simpler service.
Poor User Experience
by Ivancon on 2018/08/29 17:06
Every time I try to login with my LATAMPASS credentials, I get redirected to a Multipass site. All I want to do is check-in. Fix ASAP. This has been happening for a long time now
Does not work
by netoguima on 2018/04/22 19:19
The app simple does not work as it should. I did checked in but it does not display the bording pass. Than try to checkin on website it says im already cheked in.
Login problem
by MarcosURez on 2018/10/18 22:22
For the past month I’m trying to log my account and I can’t!!! Saying that I can’t for the moment and should try latter.
Very basic app
by Pablo China on 2019/05/25 03:52
Amazing that this day and age they cannot even copy delta or United.... horrible app, useless to most passengers but above all extremely useless for frequent travelers.
Awful app - using push notifications for ads (no way to opt-out)
by gab0000000chile on 2019/01/09 22:38
Awful app - using push notifications for ads, no way to opt-out.
Do not choose this company or any of their services
by Mais um frustrado da Estacio on 2019/01/04 18:26
Avoid! Avoid at any circumstances this company. They offer the worst service possible. Same for the app!
App & website do not work
by PoHag on 2019/08/05 20:53
Neither the App nor the website work for making reservations.
Error
by Drnlls on 2018/01/03 20:48
Can’t export the boarding ticket to wallet on my iphone. Please fix this bug!
Doesn’t work!
by junior@2018 on 2018/10/02 01:47
This app doesn’t work.. login doesn’t work and shows a message : back later!!!!
I can’t even log in
by bbzzzzzz on 2018/05/04 01:10
no problem logging in from browser
One of the worst Airline Apps I’ve ever encountered.
by Ramos21J on 2018/09/26 16:12
Full of bugs, can’t see my account, need to login twice. Is this app even working?
Flight
by Craujo on 2019/02/08 20:59
I’m still mad with all problems that I had.
Piece of crap
by ajflusa on 2018/04/29 12:11
This app is awful. It’s so hard to fill in the fields. Won’t accept 11-digit cell phone numbers. It freezes all the time.
Bad app
by frequentfkyerlatam on 2018/01/13 14:38
Latam should benchmark with American Airlines app and other industries top app. Latam is extremely basic and you can’t barely do a thing. Not even choose sit. This bad!!
Don’t work properly
by Fabio Crist on 2019/12/04 18:52
It is always “under work”. 2 days to try redeem my miles... Crap
Logging is not possible
by raraneda on 2018/10/04 23:07
I can’t access to my account from app, it is useless
Buggy
by TLCT on 2018/04/18 17:50
Embarassed for you. This app is not functional. Can’t check in! Full of bugs
Frustrating
by BR-Tche on 2019/03/18 02:20
It’s time to change your programming team. The worst airline app in the globe.
Does not work
by Wilcalde on 2018/03/31 13:15
If you want to check-in ... forget about it
Can’t login to my account
by Hernan-S on 2018/09/17 16:26
The app throws an error when I attempt to login.
Keeps logging out
by juandrodriguezb on 2018/07/05 02:10
Every time I have to enter my credentials to log in into my LatamPass acount. Please fix this.
Useless
by frequent f on 2019/01/28 21:23
Why you cannot select your seat on the app?
Amateur work
by Antonio a Roma on 2017/11/27 22:46
I couldn’t find any usefulness to this app, as it did not recognize my bookings.
Rating Trends
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All Versions
4.0
637 total
 5
355
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141
Current Version (1.6.23)
4.0
637 total
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355
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101
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22
 2
18
 1
141
Version History
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