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App name
MySynchrony
Description
Download the MySynchrony App today to securely manage the same private label credit card accounts that you manage on MySynchrony.com quickly and conveniently!* You cannot access synchrony bank Savings accounts and some private label national brand credit cards on this app. With this mobile app you will be able to: • Log in securely using TouchID/Fingerprint Authentication • Make payments to your account • Check your balance and credit limit anytime, anywhere • Review your transaction and payment history • Make changes to scheduled payments • Securely add multiple bank accounts that you’d like to use to pay your bill • Provide us feedback on your mobile app experience *Private label credit cards issued by synchrony bank.
Unusable
by DGKalz on 2021/06/17 17:20
I tried tapping on the images to verify I’m not a rob over 30 times and it just kept making me do it over and over. I finally gave up. Completely useless app!
Worth Downloading
by Shkera P on 2021/06/16 21:02
I like the app because it allows me to do exactly what I want to do which is pay my furniture bill. It should me the bill statement, past history and upcoming payments due. While it does not show you the full account, that’s ok because no app does.
Easy and convenient
by Share-Man on 2021/06/09 01:31
I like this App and use it to manage my account and set up payments each month or check my balance or transactions .
Won’t register
by Anoshmood on 2021/06/04 00:40
The worst app I have ever downloaded, I Troyes to register over 30 times and it say all my j formation correct but when I login it says information incorrect!!!
It’s fine
by 2GMom57 on 2021/05/27 23:21
Too bad you can only save two accounts. I also don’t see a way to remove one account to save another.
Impossible verification
by Go_Go on 2021/05/27 22:09
I tried to enter my info. Painstakingly entered all the digits, birthday, and ssn. Only to be presented with not just 1, 2 but 6 sets of “traffic lights”, “cross walks”, and “fire hydrants”. It’s a phone app with a small screen that divided into even smaller squares with those tiny blurry pictures. Apparently after 6 sets, I failed the test and was back to the blank screen of entering my info again. Delete!
Be Careful
by mindfield7 on 2021/05/20 11:37
This bank is the worst I’ve ever seen. Crooked as my dog’s hind leg.
Synchrony Bank Application
by drop1it on 2021/05/19 22:07
I can’t log in sometimes. I can’t read the stupid Emails they send me in the Application. They are showing three old Company Accounts that are closed that I don’t want listed on the Application. Not very happy with the poor technology of the Application.
SWITCH ME TO PAPER BILLING!!!
by bullet to the brain on 2021/05/15 15:14
YOUR APP IS INOPERATIVE TO START ACCOUNT!!!!
Convenient
by 231Rob on 2021/05/13 13:43
This app makes making payments very easy and convenient. I like that I can set up alerts ahead of time for my due dates and if I exceed my limit.
Not supported
by Ctowndrama on 2021/05/13 01:02
I have a couple Synchrony cards. I was hoping this app would make it easy to manage them all, but obviously that was hoping for too much from a company called SYNCHRONY (the irony isn’t lost on me). I recently decided to get the eBay MasterCard, but that isn’t supported with this app apparently. So I’m stuck to having an App for Amazon card, and logging into the website for eBay cards and ect. Ect. This app should function for ALL synchrony accounts… maybe when they get that working the score will change. Again this is a rating based on the APP. Not the cards or the bank themselves. Those aspects should be irrelevant when leaving a review for the app itself… I rather like my synchrony cards/accounts…but I’m not going to give the app a five star when it doesn’t help me.
Need ability to print statement!
by daisyrunr on 2021/05/09 14:47
They want you to sign up for online statements but don’t give you the ability to print them from the app. I won’t do it until they add the ability to print them from the app. Of all the banking apps I use, Synchrony Bank apps ( I have this and one other) have the least functionality.
very unhappy
by TrobleMakerM on 2021/04/25 22:47
I got a new phone and I try to log into my account to the Ashley's app which took me to the payment portal it forced me to change my password yesterday and I know my password and I'm trying to login today and it's telling me it's the wrong information which I know it's not wrong. my payment is due tomorrow I successfully paid as a guest but the stress of the app not working is nothing that I need in my life these things should be some thing that brings ease and simplicity to our lives and not stress difficulty and frustration. you need to get your app to function correctly I know my password correct I know my username.
Don't waste you time! Go online instead of...
by jedi4gvn on 2021/04/22 12:51
Downloading this "App". This app USED to work. I was happy when I found this app and had wished I knew about it 2 years earlier when I had another retail acct. associated with this bank. Then before these "unprecedented times" occurred, I had applied for another cc account associated with Synchrony and I was happily and conveniently paying down my account until about 5-6 months ago. When I attempted to make a payment, there was an 800 number and a website, I think. I'm so frustrated right now that I don't even remember what was on there. I EVEN deleted the app and reinstalled it again and still to no avail.
SHADY BANK
by mfpcampos on 2021/04/19 16:09
I bought a mattress with Mattress Firm, and they told me I could spread into several payments without any interest. I selected the 12 months installment. When I accessed the bank to make payments, they never show you the payment plan you have. They lead you to pay the minimum payments, and that’s where they get shady! They don’t show you the 12x installment amount due, they show you a very low amount as a minimum payment. If you follow them, you will end at the end of your 12 months installment more than 75% of your total due. That leads the customers to an absurd amount of debt. When you ask them to set the minimum payment due as your agreement of 12 installments, they say they cannot do that. They lead people to debt by not being clear about their installments, amount due that would pay the mattress. They give you a total amount due and minimum payments that does not equal the total amount due on the time agreed. If you use this bank and you do not pay attention, you WILL end up with a lot a debt. Totally NOT recommend this bank to anyone. They even tried to blame Mattress Firm, saying that the deal was signed with them, but who provides the loan is the bank, or their credit card you sign for. SHADY BANK, SHADY PRACTICES!
Well Done
by Vibr8ion on 2021/04/17 16:39
Able to pay bill efficiently
This app won’t work for my Sam’s card with this bank
by BaiBai346 on 2021/04/16 22:54
Won’t work with my Sam’s card. Also this bank is awful and will let scammers like Frontier Airlines charge the card give you a voucher then not let you book until the voucher expires. Won’t answer phone or let you book on website. They won’t back me up and think this behavior is just fine. Stay away from this bank and credit card!
Dissatisfied
by TiredMomma2319 on 2021/04/14 14:46
This company is the worst. They do not care about their customers or their business. I have used my Ashley’s Furniture Account with them now 3x. But without warning, or notification they closed my account. They said despite the fact that the 2 times I had paid my account off early that my account was closed due to my credit score (medical billing and insurance issues not even my fault). They also did not care at all that literally my account WITH THEM. Has always paid over the amount due monthly and again paid off early. None of that matters at all to them. The app is now trash just like the company.
Autopay doesn’t work
by Bricks cod on 2021/04/13 19:32
I’ve been getting charged late fees, but I’ve set up auto pay 2 times already. Every time I go back into the app after the payment should have been posted, i notice that it kicked me off autopay. Now they don’t want to take off my late fee charge. I also noticed that I never got a confirmation email for autopay. My credit score is close to 800 so I have no issue paying off a $161 balance lol. Something isn’t right and I will report this to someone higher up.
You’ll like the app
by just got game want money back on 2021/04/08 17:41
Easy to use!
Easy and quick!
by rider4791 on 2021/04/07 19:37
The fact they give you a good amount of time to pay them back for free is great! This app just makes it super fast and easy. Only thing I would like better is if they had a PIN# sign in over a password every time.
I’ve been left behind after IPhone 8?
by mew petty on 2021/04/03 13:00
Worst app I’ve ever used with my iPhone 12. I can only log on via my laptop, never been successful with my iPhone. I’ve changed every settings suggestion possibly allowed and never can get past the fact that I’m not a robot. My next step is with my doctor and prove through a DNA test that I’m actually a human. With artificial intelligence on the rise, I may have been left behind 🤔
App does not allow all payments
by fiskdale on 2021/04/02 19:37
Only options for making a payment is either the entire balance, or the minimal amount due, no other amount can be paid. Use the web site for better control of your payments, and forget this app.
They wont let me give 0 stars
by face-tones on 2021/04/02 18:33
Application refuses to log in to my account. username and password are correct. Useless to me now. Deleted from all my iOS devices.
Yeah
by Seussi Lightchaser Bright on 2021/03/31 10:19
Forced update = 1 star. News flash: when I’m paying my bills is not time to update. Thanks!
Super user friendly
by estoneburg on 2021/03/27 01:32
Easy to use. Of all my apps for bill pay this is the absolute most functional and user friendly.
Synchrony is a Scam
by IlyBear0721 on 2021/03/25 13:49
I have a Care Credit card, unfortunately. I signed up for the insurance, in case you aren’t working, the insurance will cover payments for you. Well, two times when I lost my job, I “didn’t qualify” to use the insurance. Not only that, the insurance was charged to my credit card, incurring interest by Synchrony. Like all big banks, profit is the number one priority. Lose your income because of Covid? Don’t worry, they will call you 4 times a day, text you and email you to let you know you’re behind on a payment. They also won’t forget to charge you late fees and interest. Synchrony has been disappointing all the way around. DO NOT DO BUSINESS with them. Save yourself the trouble.
Horrible customer service
by Pangolian on 2021/03/24 12:10
Hung up on 7 times now after using the app and trying to get help. Still on hold with them 2 days later.
Used to love app
by Angelwings1971 on 2021/03/17 10:49
I first loved this app but for some time now even with the new update you can’t make a different amount payment
Aggravated
by momma singer on 2021/03/14 01:44
I can’t seem to pay more then minimum payment on the app! There is no other option! I’m just as well pay through the mail!!! I hate it!
Not happy
by MMWeeksx2 on 2021/03/06 23:21
I tried multiple times to add the amount I wish to pay and it is more than just what they request. It won’t let me and I have done everything they said to do and still can’t do this on the app. I can call and pay $10 to get the payment over the phone....sounds fishy to me not happy!!!!
Does everything I need.
by Arrowmane on 2021/03/01 17:24
Everything is pretty on par with what I’ve encountered with other big bank apps. As long as I can understand what I owe and everything is easy to read, we’re good here 👍
Can’t make “other amount” payment
by bigcityhutch on 2021/02/27 21:36
I downloaded this app in hopes of it being more convenient than using my desktop. I was trying to make my first payment and the only choices were “the minimum” or “full amount” there wasn’t an option for a custom amount.
Easy way to make payments! 👏🏼👏🏼👏🏼
by JJlife on 2021/02/27 17:29
It’s really nice to have everything ready to make the necessary payments. Thanks 😊 for the help!
Can’t log in
by Pooppoooppooooop on 2021/02/26 17:38
Cannot even log in yet the website works fine. Customer service is a joke.
Easy
by Silentroamer on 2021/02/24 19:43
Easy way to pay your Bill and there’s no wire fees like some home improvement credit will do.
What's wrong with these people!
by Jrodhuskers on 2021/02/19 18:48
I was approved for this Synchrony NAPA CAR CARE Card AT $2,500. My credit was not that great (thanks to my ex-wife and the crap she pulled during the divorce). I used the card sparingly for repairs on the Jeep, some of repairs were pricey. I was never late, I generally paid it off by the of the month. It has been 14 years since I have been divorced and my credit score has dramatically improved. Then get this, I get a letter Synchrony Bank saying that the max credit line will be $250.00 because of my bad score. I called them on the phone and why the was done to me both manger and telephone receptionist keep insisting I call credit bureaus and work it out with them. My scores great! They both said there is nothing the can do even and I said this is a joke! I told them to them to give me my line of credit back $2,500 and some of my credit scores weren't best back then! Synchrony was really rude and they wouldn't budge!
Super easy
by Crazyboy1258 on 2021/02/19 13:11
This app makes it Super easy to submit a payment and to not forget to pay as well.
I love the app!
by Sheema THEDON on 2021/02/18 22:30
I love the fact it’s quick and easy to make payments to your bill!
These reviews are fake and this app is nonfunctional
by WestSeattleNerd on 2021/02/12 18:03
Does not work on iPhone 11. After trying to login it just shows a blank screen. Website works fine, this app is garbage.
Debit Card
by Car veteran on 2021/02/11 04:14
This has got to be the only app in the history of app’s that you cannot use your debit card to make a payment. Now I have to try to find my routing and account numbers for my bank in order to pay. How idiotic can this be?
ok
by Vlad unhappy customer on 2021/02/11 00:16
ok
The current version is not user friendly
by elchoppo on 2021/02/09 03:51
The current version of this app does not allow for paying an extra amount towards the balance. It gives the choice of the minimum amount or to pay in full. Why??? I had to go online to make an extra payment. Not good.
Not letting me login
by VAM2021 on 2021/02/04 16:54
When I put my username and password on the app I get a message saying the information doesn’t match their records, the website works just fine
Payment issues
by alphamalesqu on 2021/02/02 11:54
I put in a payment on the 1st and y’all didn’t take it so you could charge me a late fee the next day. This is theft.
Payment issues
by EvaGG2002 on 2021/02/02 07:31
Do not schedule a payment ahead of time. It will not process (as if you never did it) and they charge a late fee. Did it twice to me.
Useless
by FLKev on 2021/01/30 18:25
Attempting to login and I forgot my password so I enter my info and they take you to these captcha pictures which are quite impossible for someone with visual difficulties. Tried it like 3 times it just kept putting new pictures up and finally it just presented me with a blank screen that I could not navigate away from. App deleted. Not worth my time.
Easy
by MishReux on 2021/01/30 18:02
This app makes it very easy to manage your balance and schedule your payments.
Autopay stopped
by KyKitten on 2021/01/25 21:17
And now it looks as though I didn’t pay. This is a major failing of this app/bank.
Why was it given a 5 star?
by Enna689 on 2021/01/24 19:42
There is an ongoing problem especially when I get a new password and I already have my card registered? So why this ? This should not get a five star when the app should be carefully reviewed before it is rated.
Good deals
by Alecinchaemi on 2021/01/21 07:21
Great way to keep track of all your charges and let’s you know of any good deals. This is helpful especially with promotions.
Good App, could be great
by Clark_Kent1 on 2021/01/19 21:37
The app is great as far as navigating and making payments is concerned, very good design. My only issue is that the app does not push payment upcoming and payment due notifications. Make this adjustment and the app will be great.
Issues logging in
by Steven Chen 14 on 2021/01/13 21:23
Terrible app, will not let me sign in my account.
Making profits on our forgetfulness
by EAdrian08 on 2021/01/13 17:21
Ok, how come there is no "auto pay" feature? I forgot to pay my account a couple of times already. And yes Late fees!!! I have two accounts with synchrony amazon store card and another when i bought a purple mattress. Yes they both dont have auto pay! PUT AN AUTOPAY OPTION! PLEASE!
Does exactly what it should
by BlackSeltzer on 2021/01/12 14:34
Zero problems. Works perfectly and simply for managing your account.
Amazing
by Saldanacity on 2021/01/10 20:59
Best app ever 🙏🏽
Synchrony app
by Angrybeeyotch on 2021/01/09 23:02
Reset password and an able to login through the website but unable to log in through app now
Doesn’t work.
by ElliottReveiws on 2021/01/09 16:33
The app doesn’t work. The app is so concerned about confirming if I’m a human that it just doesn’t work. After confirming, I then go to create an account after filling everything out I have to confirm who I am again! After that it looks as if my account is created and takes me back to the Home Screen. However, my account is never created and it just repeats the process and never created an account. Someone should be fired from the app programming team as they don’t understand how to create an app.........
Easy
by ronlovepeace1! on 2021/01/08 14:40
Simple interface. Easy to maneuver
Convenient and Efficient
by EmeraldDigger on 2021/01/07 05:55
Like that I get to view my balance and pay my bill off right with the app. Better than calling the automated line and paying a fee to pay your own bill. Works fast and on time.
Can’t register
by AZLil7 on 2021/01/03 02:51
Can’t register on the app just stays on the cookies enabled screen.
Taking clipboard information on load up
by D@N|< on 2020/12/25 21:54
App takes whatever is copied to your clipboard and pastes it in the background. Thank you iOS 14.
Charged huge interest
by yeligang on 2020/12/21 22:37
Stay away from this bank. It has hidden term. If you miss reading their term they will charge you HUGE interest. Will never use this bank any more!
BEWARE BEWARE TRASH CARD
by JCV2021 on 2020/12/18 23:10
I opened my account 6 months ago with a $1200 limit. I paid off my card early and they magically dropped my limit from $1200 to $250. Credit score has gone up since I got this card and did not miss a payment. Account was set up on autopay as well. Be careful. I noticed they would sometimes take out the payment a day after due date which I’m sure allows them to screw people over who are making those minimum payments to pay off in a year before it accumulates all the interest.
Love it
by ma rlow on 2020/12/14 15:08
Very easy to use! Probably one of the easiest that I use!
Easy
by Bk own on 2020/12/13 16:15
Easy and fast to make and change payments, no complaints here!!
Fine until it broke down
by JBerryBrown on 2020/12/12 12:39
This app was working fine until the past 3 months. It’s constantly giving an error message whenever you log on. I know synchrony bank has a lot of money, the app shouldn’t malfunction like this. You guys can afford to fix it.
Inconvenient
by MarqTwaiin on 2020/12/04 22:29
Keep getting the try again later message when signing in.
Mala calidad la app
by palaciopool on 2020/12/04 16:18
Pésima app se cae a cada rato y en google no entra la contraseña desde mi iPhone para ingresar
My synchrony app
by RoadMap on 2020/12/03 19:44
The app is easy and accessible I have 2 cards A (Tire discounters card) and a (Sync Car care card) I use one for tire services and the other for gas purchases when needed.Both cards show up on the home page I can click on either card to see transactions and pay balances.One of the easiest credit apps I&#39;ve used and the schedule payments page is fast and easy to set up a payment.Would def recommend.
Managing auto pay
by Pschay on 2020/12/03 04:55
It is so hard to find where I can update my auto pay and/or change my banking information from where I want my auto pay to be taken from. Still looking at this time for that information that I can’t seem to find.
Works as it should
by Fotosean on 2020/11/30 17:28
This app does what it’s supposed to and works as it should. I have no issues with checking my account or making payments.
Forced update gets one star
by Catman 63 on 2020/11/30 02:37
I hate when I want to use an app to check something quickly or make a quick payment. The old version did that just fine, this is an unnecessary inconvenience. One star. I&#39;d give it zero for this if it were an option. Please stop with the forced updates. I prefer to update WHEN IT IS CONVENIENT FOR ME. Thanks.
I can’t login
by Mustirotary on 2020/11/29 10:20
I’m trying to register login but it’s never work also callcenter
Doesn’t recognize me at login
by Wk5981 on 2020/11/28 04:56
I keep getting the message that the login info I entered doesn’t match their records and I am unable to login however the very same information provided on their website works fine.
Poor technology and poor customer service.
by Gregorysps on 2020/11/28 00:13
Poor technology and poor or unavailable customer service.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good app
by Paulymacdaddy on 2020/11/23 23:57
I like the app but would like notifications in advance of missing a payment, like the day before payment is due rather than being notified a day after.
Terrible
by Kamurphy85 on 2020/11/19 23:39
Trying to register for this app is ridiculous. I don’t know how many cross walks and lights I can check off. This is maddening
Won’t work now
by Digger1949 on 2020/11/19 21:19
Was working until recent update. Now it won’t recognize my information. Been thru the circle of entering my information and going thru the process only to end up on the screen I started on. The other app, Syncrony Banking works. This one is useless to me.
Discount Tire and Synergy
by harleybaldguy on 2020/11/15 21:36
This app helps me control and keep current on payments and current opportunities thank you John
This app used to work.
by NotMeffrey on 2020/11/09 11:29
Every time I log into the app it just tells me they can’t service my account on the app and to call or use their website. It’s a waste of space until this is fixed.
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Amazon
by Osgirl 1967 on 2020/11/07 17:35
I am trying to get an Amazon prime card app so I can pay my credit card every month, and I am having a heck of a time, is this the card that will help me pay my credit online
Disappointed
by plantmomseb on 2020/11/06 16:00
The app isn’t working on my phone. Logged in online to pay and a debit payment is still not an option. Disappointed.
ACCOUNT CLOSED?!
by Gspeed7777 on 2020/10/25 18:49
I PAY MY PAYMENTS EVERY SONGLE MONTH ON TIME. I HAVE NEVER MISSED A PAYMENT. I TRY TO LOG IN AND THEY CLOSED MY ACCOUNT?!? They said it was because my credit score was too low? HOW DO YOU APPROVE ME TO GET YOUR CARD THEN?? TRAAASH CONPANY. DO NOT JOIN THESE SCUMBAGGS.
Convenient to make payments
by Cuitlaver on 2020/10/23 23:46
It’s good and handy
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Does exactly what is made for in the easiest fashion
by NuKoLee on 2020/10/18 23:12
It just works. Very streamlined and easy. Happy to be apart of synchrony.
Did not know this when the store approved me with this card
by fernchav on 2020/10/18 22:26
Warning this card has a zero Grace period . They will charge you if you are one day late
Awful
by nateconf on 2020/10/14 00:02
Just awful
Stop emailing me about this app!!!
by MrOBrian on 2020/10/13 16:24
I HATE when app developers make you download a different app. Why not just update the current one? To make matters worse, I don’t even use the old app, but I keep getting emails to switch to this one. There doesn’t seem to be any way of opting out of those emails. I guess I’ll just cancel the card and never use them again.
App is awesome
by JBW1977 on 2020/10/09 02:27
Easiest way to make payment, check history, get questions answered, and get information with or with out assistance. I had best service when dealing with COVID 19 issues and got taken care of
Nice
by TheGeorge700 on 2020/10/03 03:14
Easy interface!
Synchrony
by That guy 1994 on 2020/10/02 21:23
Great app easy to use and manage payments.
Robot verification is BS
by AT2U on 2020/10/02 16:08
I can’t register due to the million pictures I have to find to verify I’m not a robot what the hell. FIX this NOW.
App
by Cowboy JC on 2020/10/02 13:10
This app is terrible I constantly need to change my password Needs to be redone.
Simple and Effective!
by themacktheblack on 2020/09/30 12:09
No frills, nothing complicated, and that’s how I like it. I see how much I owe, when it’s due, and how to pay it. Great app!
Good App
by SarahDH on 2020/09/23 23:15
I honestly like this app. Everything is very clear and it’s super simple / user friendly.
My synchrony
by tscottoo7 on 2019/07/03 14:27
At first I did not like to do business with big Sandy because making the payments were so very hard you could not make the payment at the big Sandy store in Maysville Kentucky it was very hard to get a hold of people over the phone it was just generally a hassle downloading the app was the best thing I ever did because it makes paying your bills so simple so easy and I just love the app that allows me to do this for payments and keeping up with my payment history login I can use even my fingerprint to login it’s just very very simplified and when you’re busy and you’re paying bills and I’m sure everyone does it makes it very very nice I rate The app five stars I think it’s fantastic!
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
So much trouble
by SNassar98 on 2019/08/08 02:33
I had gotten this card for a very good reason. I had been paying my payments on time sometimes extra. I went through a time when every single time I tried to log in on the app or on the website it would tell me that i couldn’t and to try again later. So many attempts and nothing. Eventually i was able to log in but only to see a 300 dollar fee for no reason then like 40 dollar charges every few days. I had been patient about this and asked for a few weeks now to get those fixed so i can continue paying the account off. But while I get emails just saying “we’re so sorry how can we help” over and over again after I tell them exactly what my problem is but i get the same answer. I told you guys how to help me why am i being charged and asked the same questions again and again. I do not know how to fix this. All of a sudden the card is up hundreds of dollars than when I was able to log in. It’s ruining my credit score and just stacking so much debt on me. I need this fixed ASAP. And I really loved this service but now it’s just caused me so much stress.
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Needs an update
by dodgerdoggg on 2019/02/27 16:32
I love the app. I use it frequently and it have never had any bugs or issues until this month. The only thing I would fix is that you can only see two cards/accounts at once on the app. Having multiple accounts for my Care Credit card that Synchrony finances, it would be great to be able to see all of my cards and accounts available on the app in future updates. Also, I’ve been having a lot of trouble making payments on the app for a few weeks now. I thought it was temporary but it’s becoming an issue for me now to have to log in on a browser to make payments there instead of on the app. Please fix, thank you.
Customer service doesn’t care and reported my balance incorrectly
by Paydey on 2019/08/26 20:51
I was actually very happy with the line of credit and rate that I got from this company since I was rebuilding my credit. However they kept reporting the wrong credit score. When I called to understand the issue, customer service was confrontational, when I got a manager on the phone, she was also confrontational. The fact is that my balance was much lower (for months) than they reported, and instead of taking accountability for it and trying to help me understand what I was missing as far as my score being wrong, they could not. And, they could care less. Asked for the complaint department and I was forwarded to voicemail. The saddest part about this is that I wanted to use the card for another big purchase and that’s why I was also calling, unfortunately for them, I will not.
SHADY BANK
by mfpcampos on 2021/04/19 16:09
I bought a mattress with Mattress Firm, and they told me I could spread into several payments without any interest. I selected the 12 months installment. When I accessed the bank to make payments, they never show you the payment plan you have. They lead you to pay the minimum payments, and that’s where they get shady! They don’t show you the 12x installment amount due, they show you a very low amount as a minimum payment. If you follow them, you will end at the end of your 12 months installment more than 75% of your total due. That leads the customers to an absurd amount of debt. When you ask them to set the minimum payment due as your agreement of 12 installments, they say they cannot do that. They lead people to debt by not being clear about their installments, amount due that would pay the mattress. They give you a total amount due and minimum payments that does not equal the total amount due on the time agreed. If you use this bank and you do not pay attention, you WILL end up with a lot a debt. Totally NOT recommend this bank to anyone. They even tried to blame Mattress Firm, saying that the deal was signed with them, but who provides the loan is the bank, or their credit card you sign for. SHADY BANK, SHADY PRACTICES!
Awesome
by 2/23/2019 on 2020/02/06 15:11
I love using the app! It’s faster to login in and submit payment through the app than the website! Hopefully I’ll be able to retire the app once my two credits are paid this year. But definitely will want to do business with synchrony again! Because of them and me paying on time, my credit has gone up up up! Good customer service, in the chat, haven’t don’t the customer service on the phone. I recommend Synchrony to friends and family because it’s secure and the payments are easy to handle! Just good things all around!
Easy to use and navigate
by HankBanyan on 2020/01/17 13:14
Been using this app for the past two months to manage a purchase with Musicians Friend Platinum card, which is hosted by Synchrony Bank. It’s quick and easy to get snapshot of your current status, and easy to make a payment by various methods. I’d give it 5 stars if I could find a way to make my monthly payment automatically. It’s not that much trouble submitting the payment, but since I’m doing it every month, I’d rather just have it happen. Synchrony phone support was wonderful when I applied for the card (Musicians Friend special promotion), so I could probably call and have them set it up for me.
App has many bugs
by yesilikethus on 2019/07/03 04:40
Today I had 70 dollars taken out of my checking account and noticed it left my balance negative ! While trying to check on the app why and what was withdrawing from my account the app keeps closing, funny enough I can check my savings account with no worries but as soon as I click my checking the app force closes. App is useless and have always had problems with this company for example I’ve set my phone number three times now , but when ever I try to log onto my account with the computer it asks me to verify my identity with two Numbers that are not mine!! I’ve done this process three times now where I call them and adjust my account numbers but it seems to always reset. This app has caused me more problems than solutions . Canceling my accounts very soon!
Helps me in my busy life
by Crunchy Nana on 2019/09/18 14:23
I use to be a stay at home wife, but after the little ones I babysat no longer needed me, I decided to get a job outside the house. Long-short, I’m not home much with my laptop, and paying bills on time that way has become a challenge. I downloaded the app, set up my account, and it’s literally a couple of taps to pay my bill. It helps me get stuff taken care of quickly, which is what I need. :)
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
User friendly
by Serious rx on 2019/12/27 10:40
I like this app cause of it ease of use. Compared to other apps I would like to see an update that could possibly offer more detail purchased information such as what was purchased in other words in the transaction history show a recipe.... how many of us keep or lose recipes and forget what was purchased. Sometimes the app loads slow but that’s with all apps really. The design is nice for a basic interface. Over all I like the app and would recommend anyone who has synchrony to use this app.
Synchrony is a Scam
by IlyBear0721 on 2021/03/25 13:49
I have a Care Credit card, unfortunately. I signed up for the insurance, in case you aren’t working, the insurance will cover payments for you. Well, two times when I lost my job, I “didn’t qualify” to use the insurance. Not only that, the insurance was charged to my credit card, incurring interest by Synchrony. Like all big banks, profit is the number one priority. Lose your income because of Covid? Don’t worry, they will call you 4 times a day, text you and email you to let you know you’re behind on a payment. They also won’t forget to charge you late fees and interest. Synchrony has been disappointing all the way around. DO NOT DO BUSINESS with them. Save yourself the trouble.
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Very unhappy
by Mjsgreen on 2019/05/16 12:53
This app has made me very angry. I signed up for estatements but can’t get through the app. Called customer service and was told click on log in within the email. Just tells me to open this app. It refuses to let me view my statement. The app also doesn’t tell you what your closing date is either so I accidentally made a second payment ahead of time in the same period now in order to be compliant I have to make another payment within their period which I just did. They lack all of the pertinent information. If you to know anything else you have to actually turn on your computer and sign in. What good is the app if it only provides limited information.
One or two thing missing
by ToonneeWw on 2019/09/01 12:25
The app is easy to use and convenient but it is missing somethings such as in the settings I have no option to change my passwords or user name, that would be lovely. And I also have a problem with “message center”. It doesn’t work nor do I know how to use it or what it’s for. Other than that, I love the fact that you can request credit increase and that the customer service stays open until midnight but bedsides that the app has been good so far.
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Horrible card
by wontacceptanyothername on 2020/03/05 17:46
Worst card I have ever had. Reports to credit agencies on a different day every month. So you never know what day you have to make your payment by. They wait several days before requesting the payment from your bank. So your bank account is basically messed up until these people decide to do what should have been done immediately when you make the payment. No I do not recommend this card. And if you charge anything within the first week after they report to the credit agencies they then report against you again. I believe this card is designed to destroy your credit. Beware!!!! Stay away!!!!
Easy to Use, Easy to Pay
by GuitarGiggity on 2017/11/17 20:07
I’ve been waiting for a MySynchrony app for quite some time, and this is exactly what I was hoping for. It’s quick and easy to view all of my different accounts and their balances/due dates/minimum due. Making a payment takes less than a minute. Great user-friendly app. Just wish there was a way to view balances on promotional purchases, but that’s the only thing missing for me.
Satisfied Customer in Alabama
by Ced Hardie on 2019/10/18 09:20
I thoroughly enjoy paying my bill with this app. Very convenient and easy to access without the hassle of trying to get through to customer service. You can keep up with everything with one click of a button. Thanks for making my life much simpler by creating this app. Thanks Tate Furniture in Phenix City Alabama for your continued business and maintaining the best customer service. 👍🏽
Don't waste you time! Go online instead of...
by jedi4gvn on 2021/04/22 12:51
Downloading this &#34;App&#34;. This app USED to work. I was happy when I found this app and had wished I knew about it 2 years earlier when I had another retail acct. associated with this bank. Then before these &#34;unprecedented times&#34; occurred, I had applied for another cc account associated with Synchrony and I was happily and conveniently paying down my account until about 5-6 months ago. When I attempted to make a payment, there was an 800 number and a website, I think. I&#39;m so frustrated right now that I don&#39;t even remember what was on there. I EVEN deleted the app and reinstalled it again and still to no avail.
I hate synchrony
by Thefuccen1 on 2019/08/10 13:59
When I bought my jewelry I never got anything saying that my payments would double if i didn’t pay off my total balance in two years.. my balance went from $2000 to $4000 in a matter of minutes.. I have been making my minimum payments for 2 years. I never missed a payment.. I will never buy anything on credit especially from synchrony.. I feel like I’m getting robbed.. the jewelry I bought wasn’t a deal it was a rip off.. and I asked to talk to a supervisor and he still said there’s nothing I can do.. I just got robbed by big corporation.. poor just keep getting poorer.. rich get richer from robbing the hard workers.. 👎🏾👎🏾
Dissatisfied
by TiredMomma2319 on 2021/04/14 14:46
This company is the worst. They do not care about their customers or their business. I have used my Ashley’s Furniture Account with them now 3x. But without warning, or notification they closed my account. They said despite the fact that the 2 times I had paid my account off early that my account was closed due to my credit score (medical billing and insurance issues not even my fault). They also did not care at all that literally my account WITH THEM. Has always paid over the amount due monthly and again paid off early. None of that matters at all to them. The app is now trash just like the company.
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
Makes paying easier
by BestDSP on 2019/08/07 11:02
It was always a pain trying to make payments through the website, especially when I was using mobile data or another WiFi. As it would not allow me to, now with the app. It doesn’t matter where I am, I can make a payment quickly and leave out a few steps then going to the site.
Great App to make online payments
by Tater tots1222 on 2019/07/26 11:32
I bought a mattress at Mattress Firm and the Synchony app has been a great tool to make extra payments towards my principal amount. I had it set to autopay and then payed extra amounts on my phone when I could. The app is pretty straight forward and user friendly. I paid my mattress off a year early with extra payments and I feel like the ease of the app helped me accomplish that.
Quick and easy bank account app for payments
by AJISZADDY on 2018/08/21 19:01
Great app for making your payment they also send you notifications in your email and on the app at least a week before your due that your payment is coming up so if your just like me that you forget when your payment due dates are on then you will love this app great looking app overall
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Great Beginning!
by daveyknits on 2017/11/16 16:00
I was thrilled to see that Synchrony came out with an app that is very user-friendly especially when it comes to seeing balances and making your payments. Making payments or breeze, as well as switching between the different accounts you may have with Synchrony Bank. I look forward to any future enhancements that they plan on releasing.
Good Functional App
by Mr. B25 on 2017/12/24 03:37
Been using the app for a couple of months now and have been very pleased with the results. I have not had a issue with it. Being able to sign with Touch ID has been pleasant and my bills are being paid correctly at the precise date I intend for them to be. Just hoping for future updates to make the app even more better.
I can not pay my bill!!
by Rick Rent on 2019/03/04 15:27
It started as a good app when I first got it. First month was able to pay my bills , easy and fast . I have 3 separate cards . So it was very convenient! For the pass two months , I have not been able to pay my cards . So I have to call to pay . I wish this would get fix soon . I really enjoyed the fact that I can pay all 3 cards in 15 sec vs calling it in and take 30 min because the recording doesn’t understand me when I say a amount.
Easy to use :)
by DrPhilly2JZ on 2019/12/14 16:27
Very satisfied with MySynchrony app, easy to use and understand. It just makes me excited when I make payments through the app because it’s literally three touches to make a payment. So if your reading this review go ahead and install it to your phone, you won’t regret it! - Thank you MySynchrony
Error
by ANC718 on 2019/02/07 21:02
I’ve been using the app for a couple of months, and until today I would have given it 5 stars...I do love that it’s easy to move around through the app. But lately as I’ve been getting on it, the statement balance and current balance don’t match up, and doesn’t make sense why it’ll tell me I owe my last payment amount more on the statement balance. Also, today, I tried making my payment multiple times, and it won’t go through on the app, I had to make a phone call to get it to go through.
I could be lost...
by Bdrussell4 on 2020/02/13 04:22
I love this app for my CareCredit credit card. It tells me basically everything I need to know. If there was one thing I could change, I wish I could view my FICO Credit Score... and if that is an option, please make it easier to access, because I feel like I’ve searched everywhere for it but can’t find any luck. That’s the only reason for a 4 star rating.
Blonde over 60 and happy with app!
by Sallys daisy on 2019/06/07 12:02
I have had absolutely no problems with paying my payments with this app. I even pay a couple a month and have no problems with it! Most bank apps won’t let you pay twice in a month and you have to call on the phone to do it. I wish my regular banks app was as easy!
This is app is never accurate for me!
by FlightyBee on 2019/12/13 11:35
I don’t know why it seems so many people have such good luck with this app, because mine is horrible! I’ve made payments on accounts that even after confirming the payments never went through and making payments on multiple cards and they all get applied to one synchrony account. I have ended up with three late fees because of this trashy app. If the software designers can not guarantee a payment will be made than they need to add that at the payment screen! I will never use this wretched and inaccurate app again!
Good Work
by Mr_Canard on 2019/11/21 09:19
This application is very easy to use and its structure makes it very easyvto read, understand and manage my account balance. I maintain my records and also monitor my account in the computer, and the phone application makes it easyvand convenient to make paynents and manage the account when a computer is not available.
What a Relief!
by 122969 on 2019/09/04 15:43
This app makes paying my bill so simple it’s bonkers! It’s like I’m seeing the future of how paying a bill will be! This is the easiest &amp; fastest app to use. Every month I pay my bill I always wanted to write a review &amp; today I have the time to do it. If you try this app you WILL wonder why all your payments aren’t this easy. Seriously!
Happy user
by kyc81 on 2019/07/16 22:41
Making payments for Room 2 Go is so fast and easy with this app. It saves all my information so all I have to do is just hit the pay button and that’s it. I don’t have to insert anymore information. The only time was when initially setting up the app. Love it. No issues so far. I’ve been using it for 3 months.
Good interface
by Xbndiensskksoxbbjfu MH on 2017/11/08 21:16
Good first impression. Logging in works, the information is displayed so it’s easy to tell at a glance what is going on. I haven’t processed a payment through the app yet but I expect it to be painless. Overall the presentation is sleek and organized. Whoever they hired to make this did a great job. Hopefully they keep it updated and provide actual support .
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
It’s an awesome app
by VelFal on 2019/12/09 02:22
It’s incredibly helpful in many ways! Saves time gas energy and money.. you literally get to pay anywhere anytime and it’s so easy to use! Everything is simplified and I don’t have to leave my home, get in line nor drive my car etc! Love the way I can get my bill paid!
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Great for Payments!
by Terrance B on 2018/02/15 01:50
I will update my review as I use the app More often. First, I gave it 4 Stars because it serves its purpose and allows me to pay my bill through the app, which I LOVE! As for giving it 5 Stars, I will review and use the app a little bit more often to see how versatile it is to get that 5 Star rating. Nonetheless, if you have an Account like I do with Lazy-boy, it’s total worth a download. 😎
Great App, Room for minor improvements 😁
by ROGUE x JEDI on 2020/01/25 18:16
App seems to run smooth with transactions, request for increase pretty user friendly. Like how it connects other cards connected with Synchrony, just wish you can remove unused or deactivated accounts, also wish devs would add a automatic payment option. Would recommend app for ppl using America Tire, Care Credit accts.😊
Does what it says
by Shacker on 2019/09/19 16:15
Well, it’s a finance company app that lets you pay or schedule payments to fulfill your loan obligations to Synchrony Financial. Pretty simple. The app is well designed. Clean interface and it automatically displays all accounts you have with Synchrony. I have two accounts with them from two vendors and I can schedule my monthly payments right from the app. Very convenient. You can also get a nice record of all the payments you’ve made and how much more you have to go when you are paying via a promotion - like 0% interest. It take a day or two to reflect after a payment but that’s about it. The app has everything you need. Well done.
Doesn’t work.
by ElliottReveiws on 2021/01/09 16:33
The app doesn’t work. The app is so concerned about confirming if I’m a human that it just doesn’t work. After confirming, I then go to create an account after filling everything out I have to confirm who I am again! After that it looks as if my account is created and takes me back to the Home Screen. However, my account is never created and it just repeats the process and never created an account. Someone should be fired from the app programming team as they don’t understand how to create an app.........
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12,072 total
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Current Version (2.11.0)
4.0
12,072 total
 5
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 4
1,548
 3
156
 2
94
 1
461
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App name
MySynchrony
Description
Download the MySynchrony App today to securely manage the same private label credit card accounts that you manage on MySynchrony.com quickly and conveniently!* You cannot access synchrony bank Savings accounts and some private label national brand credit cards on this app. With this mobile app you will be able to: • Log in securely using TouchID/Fingerprint Authentication • Make payments to your account • Check your balance and credit limit anytime, anywhere • Review your transaction and payment history • Make changes to scheduled payments • Securely add multiple bank accounts that you’d like to use to pay your bill • Provide us feedback on your mobile app experience *Private label credit cards issued by synchrony bank.
Unusable
by DGKalz on 2021/06/17 17:20
I tried tapping on the images to verify I’m not a rob over 30 times and it just kept making me do it over and over. I finally gave up. Completely useless app!
Worth Downloading
by Shkera P on 2021/06/16 21:02
I like the app because it allows me to do exactly what I want to do which is pay my furniture bill. It should me the bill statement, past history and upcoming payments due. While it does not show you the full account, that’s ok because no app does.
Easy and convenient
by Share-Man on 2021/06/09 01:31
I like this App and use it to manage my account and set up payments each month or check my balance or transactions .
Won’t register
by Anoshmood on 2021/06/04 00:40
The worst app I have ever downloaded, I Troyes to register over 30 times and it say all my j formation correct but when I login it says information incorrect!!!
It’s fine
by 2GMom57 on 2021/05/27 23:21
Too bad you can only save two accounts. I also don’t see a way to remove one account to save another.
Impossible verification
by Go_Go on 2021/05/27 22:09
I tried to enter my info. Painstakingly entered all the digits, birthday, and ssn. Only to be presented with not just 1, 2 but 6 sets of “traffic lights”, “cross walks”, and “fire hydrants”. It’s a phone app with a small screen that divided into even smaller squares with those tiny blurry pictures. Apparently after 6 sets, I failed the test and was back to the blank screen of entering my info again. Delete!
Be Careful
by mindfield7 on 2021/05/20 11:37
This bank is the worst I’ve ever seen. Crooked as my dog’s hind leg.
Synchrony Bank Application
by drop1it on 2021/05/19 22:07
I can’t log in sometimes. I can’t read the stupid Emails they send me in the Application. They are showing three old Company Accounts that are closed that I don’t want listed on the Application. Not very happy with the poor technology of the Application.
SWITCH ME TO PAPER BILLING!!!
by bullet to the brain on 2021/05/15 15:14
YOUR APP IS INOPERATIVE TO START ACCOUNT!!!!
Convenient
by 231Rob on 2021/05/13 13:43
This app makes making payments very easy and convenient. I like that I can set up alerts ahead of time for my due dates and if I exceed my limit.
Not supported
by Ctowndrama on 2021/05/13 01:02
I have a couple Synchrony cards. I was hoping this app would make it easy to manage them all, but obviously that was hoping for too much from a company called SYNCHRONY (the irony isn’t lost on me). I recently decided to get the eBay MasterCard, but that isn’t supported with this app apparently. So I’m stuck to having an App for Amazon card, and logging into the website for eBay cards and ect. Ect. This app should function for ALL synchrony accounts… maybe when they get that working the score will change. Again this is a rating based on the APP. Not the cards or the bank themselves. Those aspects should be irrelevant when leaving a review for the app itself… I rather like my synchrony cards/accounts…but I’m not going to give the app a five star when it doesn’t help me.
Need ability to print statement!
by daisyrunr on 2021/05/09 14:47
They want you to sign up for online statements but don’t give you the ability to print them from the app. I won’t do it until they add the ability to print them from the app. Of all the banking apps I use, Synchrony Bank apps ( I have this and one other) have the least functionality.
very unhappy
by TrobleMakerM on 2021/04/25 22:47
I got a new phone and I try to log into my account to the Ashley&#39;s app which took me to the payment portal it forced me to change my password yesterday and I know my password and I&#39;m trying to login today and it&#39;s telling me it&#39;s the wrong information which I know it&#39;s not wrong. my payment is due tomorrow I successfully paid as a guest but the stress of the app not working is nothing that I need in my life these things should be some thing that brings ease and simplicity to our lives and not stress difficulty and frustration. you need to get your app to function correctly I know my password correct I know my username.
Don't waste you time! Go online instead of...
by jedi4gvn on 2021/04/22 12:51
Downloading this &#34;App&#34;. This app USED to work. I was happy when I found this app and had wished I knew about it 2 years earlier when I had another retail acct. associated with this bank. Then before these &#34;unprecedented times&#34; occurred, I had applied for another cc account associated with Synchrony and I was happily and conveniently paying down my account until about 5-6 months ago. When I attempted to make a payment, there was an 800 number and a website, I think. I&#39;m so frustrated right now that I don&#39;t even remember what was on there. I EVEN deleted the app and reinstalled it again and still to no avail.
SHADY BANK
by mfpcampos on 2021/04/19 16:09
I bought a mattress with Mattress Firm, and they told me I could spread into several payments without any interest. I selected the 12 months installment. When I accessed the bank to make payments, they never show you the payment plan you have. They lead you to pay the minimum payments, and that’s where they get shady! They don’t show you the 12x installment amount due, they show you a very low amount as a minimum payment. If you follow them, you will end at the end of your 12 months installment more than 75% of your total due. That leads the customers to an absurd amount of debt. When you ask them to set the minimum payment due as your agreement of 12 installments, they say they cannot do that. They lead people to debt by not being clear about their installments, amount due that would pay the mattress. They give you a total amount due and minimum payments that does not equal the total amount due on the time agreed. If you use this bank and you do not pay attention, you WILL end up with a lot a debt. Totally NOT recommend this bank to anyone. They even tried to blame Mattress Firm, saying that the deal was signed with them, but who provides the loan is the bank, or their credit card you sign for. SHADY BANK, SHADY PRACTICES!
Well Done
by Vibr8ion on 2021/04/17 16:39
Able to pay bill efficiently
This app won’t work for my Sam’s card with this bank
by BaiBai346 on 2021/04/16 22:54
Won’t work with my Sam’s card. Also this bank is awful and will let scammers like Frontier Airlines charge the card give you a voucher then not let you book until the voucher expires. Won’t answer phone or let you book on website. They won’t back me up and think this behavior is just fine. Stay away from this bank and credit card!
Dissatisfied
by TiredMomma2319 on 2021/04/14 14:46
This company is the worst. They do not care about their customers or their business. I have used my Ashley’s Furniture Account with them now 3x. But without warning, or notification they closed my account. They said despite the fact that the 2 times I had paid my account off early that my account was closed due to my credit score (medical billing and insurance issues not even my fault). They also did not care at all that literally my account WITH THEM. Has always paid over the amount due monthly and again paid off early. None of that matters at all to them. The app is now trash just like the company.
Autopay doesn’t work
by Bricks cod on 2021/04/13 19:32
I’ve been getting charged late fees, but I’ve set up auto pay 2 times already. Every time I go back into the app after the payment should have been posted, i notice that it kicked me off autopay. Now they don’t want to take off my late fee charge. I also noticed that I never got a confirmation email for autopay. My credit score is close to 800 so I have no issue paying off a $161 balance lol. Something isn’t right and I will report this to someone higher up.
You’ll like the app
by just got game want money back on 2021/04/08 17:41
Easy to use!
Easy and quick!
by rider4791 on 2021/04/07 19:37
The fact they give you a good amount of time to pay them back for free is great! This app just makes it super fast and easy. Only thing I would like better is if they had a PIN# sign in over a password every time.
I’ve been left behind after IPhone 8?
by mew petty on 2021/04/03 13:00
Worst app I’ve ever used with my iPhone 12. I can only log on via my laptop, never been successful with my iPhone. I’ve changed every settings suggestion possibly allowed and never can get past the fact that I’m not a robot. My next step is with my doctor and prove through a DNA test that I’m actually a human. With artificial intelligence on the rise, I may have been left behind 🤔
App does not allow all payments
by fiskdale on 2021/04/02 19:37
Only options for making a payment is either the entire balance, or the minimal amount due, no other amount can be paid. Use the web site for better control of your payments, and forget this app.
They wont let me give 0 stars
by face-tones on 2021/04/02 18:33
Application refuses to log in to my account. username and password are correct. Useless to me now. Deleted from all my iOS devices.
Yeah
by Seussi Lightchaser Bright on 2021/03/31 10:19
Forced update = 1 star. News flash: when I’m paying my bills is not time to update. Thanks!
Super user friendly
by estoneburg on 2021/03/27 01:32
Easy to use. Of all my apps for bill pay this is the absolute most functional and user friendly.
Synchrony is a Scam
by IlyBear0721 on 2021/03/25 13:49
I have a Care Credit card, unfortunately. I signed up for the insurance, in case you aren’t working, the insurance will cover payments for you. Well, two times when I lost my job, I “didn’t qualify” to use the insurance. Not only that, the insurance was charged to my credit card, incurring interest by Synchrony. Like all big banks, profit is the number one priority. Lose your income because of Covid? Don’t worry, they will call you 4 times a day, text you and email you to let you know you’re behind on a payment. They also won’t forget to charge you late fees and interest. Synchrony has been disappointing all the way around. DO NOT DO BUSINESS with them. Save yourself the trouble.
Horrible customer service
by Pangolian on 2021/03/24 12:10
Hung up on 7 times now after using the app and trying to get help. Still on hold with them 2 days later.
Used to love app
by Angelwings1971 on 2021/03/17 10:49
I first loved this app but for some time now even with the new update you can’t make a different amount payment
Aggravated
by momma singer on 2021/03/14 01:44
I can’t seem to pay more then minimum payment on the app! There is no other option! I’m just as well pay through the mail!!! I hate it!
Not happy
by MMWeeksx2 on 2021/03/06 23:21
I tried multiple times to add the amount I wish to pay and it is more than just what they request. It won’t let me and I have done everything they said to do and still can’t do this on the app. I can call and pay $10 to get the payment over the phone....sounds fishy to me not happy!!!!
Does everything I need.
by Arrowmane on 2021/03/01 17:24
Everything is pretty on par with what I’ve encountered with other big bank apps. As long as I can understand what I owe and everything is easy to read, we’re good here 👍
Can’t make “other amount” payment
by bigcityhutch on 2021/02/27 21:36
I downloaded this app in hopes of it being more convenient than using my desktop. I was trying to make my first payment and the only choices were “the minimum” or “full amount” there wasn’t an option for a custom amount.
Easy way to make payments! 👏🏼👏🏼👏🏼
by JJlife on 2021/02/27 17:29
It’s really nice to have everything ready to make the necessary payments. Thanks 😊 for the help!
Can’t log in
by Pooppoooppooooop on 2021/02/26 17:38
Cannot even log in yet the website works fine. Customer service is a joke.
Easy
by Silentroamer on 2021/02/24 19:43
Easy way to pay your Bill and there’s no wire fees like some home improvement credit will do.
What's wrong with these people!
by Jrodhuskers on 2021/02/19 18:48
I was approved for this Synchrony NAPA CAR CARE Card AT $2,500. My credit was not that great (thanks to my ex-wife and the crap she pulled during the divorce). I used the card sparingly for repairs on the Jeep, some of repairs were pricey. I was never late, I generally paid it off by the of the month. It has been 14 years since I have been divorced and my credit score has dramatically improved. Then get this, I get a letter Synchrony Bank saying that the max credit line will be $250.00 because of my bad score. I called them on the phone and why the was done to me both manger and telephone receptionist keep insisting I call credit bureaus and work it out with them. My scores great! They both said there is nothing the can do even and I said this is a joke! I told them to them to give me my line of credit back $2,500 and some of my credit scores weren&#39;t best back then! Synchrony was really rude and they wouldn&#39;t budge!
Super easy
by Crazyboy1258 on 2021/02/19 13:11
This app makes it Super easy to submit a payment and to not forget to pay as well.
I love the app!
by Sheema THEDON on 2021/02/18 22:30
I love the fact it’s quick and easy to make payments to your bill!
These reviews are fake and this app is nonfunctional
by WestSeattleNerd on 2021/02/12 18:03
Does not work on iPhone 11. After trying to login it just shows a blank screen. Website works fine, this app is garbage.
Debit Card
by Car veteran on 2021/02/11 04:14
This has got to be the only app in the history of app’s that you cannot use your debit card to make a payment. Now I have to try to find my routing and account numbers for my bank in order to pay. How idiotic can this be?
ok
by Vlad unhappy customer on 2021/02/11 00:16
ok
The current version is not user friendly
by elchoppo on 2021/02/09 03:51
The current version of this app does not allow for paying an extra amount towards the balance. It gives the choice of the minimum amount or to pay in full. Why??? I had to go online to make an extra payment. Not good.
Not letting me login
by VAM2021 on 2021/02/04 16:54
When I put my username and password on the app I get a message saying the information doesn’t match their records, the website works just fine
Payment issues
by alphamalesqu on 2021/02/02 11:54
I put in a payment on the 1st and y’all didn’t take it so you could charge me a late fee the next day. This is theft.
Payment issues
by EvaGG2002 on 2021/02/02 07:31
Do not schedule a payment ahead of time. It will not process (as if you never did it) and they charge a late fee. Did it twice to me.
Useless
by FLKev on 2021/01/30 18:25
Attempting to login and I forgot my password so I enter my info and they take you to these captcha pictures which are quite impossible for someone with visual difficulties. Tried it like 3 times it just kept putting new pictures up and finally it just presented me with a blank screen that I could not navigate away from. App deleted. Not worth my time.
Easy
by MishReux on 2021/01/30 18:02
This app makes it very easy to manage your balance and schedule your payments.
Autopay stopped
by KyKitten on 2021/01/25 21:17
And now it looks as though I didn’t pay. This is a major failing of this app/bank.
Why was it given a 5 star?
by Enna689 on 2021/01/24 19:42
There is an ongoing problem especially when I get a new password and I already have my card registered? So why this ? This should not get a five star when the app should be carefully reviewed before it is rated.
Good deals
by Alecinchaemi on 2021/01/21 07:21
Great way to keep track of all your charges and let’s you know of any good deals. This is helpful especially with promotions.
Good App, could be great
by Clark_Kent1 on 2021/01/19 21:37
The app is great as far as navigating and making payments is concerned, very good design. My only issue is that the app does not push payment upcoming and payment due notifications. Make this adjustment and the app will be great.
Issues logging in
by Steven Chen 14 on 2021/01/13 21:23
Terrible app, will not let me sign in my account.
Making profits on our forgetfulness
by EAdrian08 on 2021/01/13 17:21
Ok, how come there is no &#34;auto pay&#34; feature? I forgot to pay my account a couple of times already. And yes Late fees!!! I have two accounts with synchrony amazon store card and another when i bought a purple mattress. Yes they both dont have auto pay! PUT AN AUTOPAY OPTION! PLEASE!
Does exactly what it should
by BlackSeltzer on 2021/01/12 14:34
Zero problems. Works perfectly and simply for managing your account.
Amazing
by Saldanacity on 2021/01/10 20:59
Best app ever 🙏🏽
Synchrony app
by Angrybeeyotch on 2021/01/09 23:02
Reset password and an able to login through the website but unable to log in through app now
Doesn’t work.
by ElliottReveiws on 2021/01/09 16:33
The app doesn’t work. The app is so concerned about confirming if I’m a human that it just doesn’t work. After confirming, I then go to create an account after filling everything out I have to confirm who I am again! After that it looks as if my account is created and takes me back to the Home Screen. However, my account is never created and it just repeats the process and never created an account. Someone should be fired from the app programming team as they don’t understand how to create an app.........
Easy
by ronlovepeace1! on 2021/01/08 14:40
Simple interface. Easy to maneuver
Convenient and Efficient
by EmeraldDigger on 2021/01/07 05:55
Like that I get to view my balance and pay my bill off right with the app. Better than calling the automated line and paying a fee to pay your own bill. Works fast and on time.
Can’t register
by AZLil7 on 2021/01/03 02:51
Can’t register on the app just stays on the cookies enabled screen.
Taking clipboard information on load up
by D@N|< on 2020/12/25 21:54
App takes whatever is copied to your clipboard and pastes it in the background. Thank you iOS 14.
Charged huge interest
by yeligang on 2020/12/21 22:37
Stay away from this bank. It has hidden term. If you miss reading their term they will charge you HUGE interest. Will never use this bank any more!
BEWARE BEWARE TRASH CARD
by JCV2021 on 2020/12/18 23:10
I opened my account 6 months ago with a $1200 limit. I paid off my card early and they magically dropped my limit from $1200 to $250. Credit score has gone up since I got this card and did not miss a payment. Account was set up on autopay as well. Be careful. I noticed they would sometimes take out the payment a day after due date which I’m sure allows them to screw people over who are making those minimum payments to pay off in a year before it accumulates all the interest.
Love it
by ma rlow on 2020/12/14 15:08
Very easy to use! Probably one of the easiest that I use!
Easy
by Bk own on 2020/12/13 16:15
Easy and fast to make and change payments, no complaints here!!
Fine until it broke down
by JBerryBrown on 2020/12/12 12:39
This app was working fine until the past 3 months. It’s constantly giving an error message whenever you log on. I know synchrony bank has a lot of money, the app shouldn’t malfunction like this. You guys can afford to fix it.
Inconvenient
by MarqTwaiin on 2020/12/04 22:29
Keep getting the try again later message when signing in.
Mala calidad la app
by palaciopool on 2020/12/04 16:18
Pésima app se cae a cada rato y en google no entra la contraseña desde mi iPhone para ingresar
My synchrony app
by RoadMap on 2020/12/03 19:44
The app is easy and accessible I have 2 cards A (Tire discounters card) and a (Sync Car care card) I use one for tire services and the other for gas purchases when needed.Both cards show up on the home page I can click on either card to see transactions and pay balances.One of the easiest credit apps I&#39;ve used and the schedule payments page is fast and easy to set up a payment.Would def recommend.
Managing auto pay
by Pschay on 2020/12/03 04:55
It is so hard to find where I can update my auto pay and/or change my banking information from where I want my auto pay to be taken from. Still looking at this time for that information that I can’t seem to find.
Works as it should
by Fotosean on 2020/11/30 17:28
This app does what it’s supposed to and works as it should. I have no issues with checking my account or making payments.
Forced update gets one star
by Catman 63 on 2020/11/30 02:37
I hate when I want to use an app to check something quickly or make a quick payment. The old version did that just fine, this is an unnecessary inconvenience. One star. I&#39;d give it zero for this if it were an option. Please stop with the forced updates. I prefer to update WHEN IT IS CONVENIENT FOR ME. Thanks.
I can’t login
by Mustirotary on 2020/11/29 10:20
I’m trying to register login but it’s never work also callcenter
Doesn’t recognize me at login
by Wk5981 on 2020/11/28 04:56
I keep getting the message that the login info I entered doesn’t match their records and I am unable to login however the very same information provided on their website works fine.
Poor technology and poor customer service.
by Gregorysps on 2020/11/28 00:13
Poor technology and poor or unavailable customer service.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good app
by Paulymacdaddy on 2020/11/23 23:57
I like the app but would like notifications in advance of missing a payment, like the day before payment is due rather than being notified a day after.
Terrible
by Kamurphy85 on 2020/11/19 23:39
Trying to register for this app is ridiculous. I don’t know how many cross walks and lights I can check off. This is maddening
Won’t work now
by Digger1949 on 2020/11/19 21:19
Was working until recent update. Now it won’t recognize my information. Been thru the circle of entering my information and going thru the process only to end up on the screen I started on. The other app, Syncrony Banking works. This one is useless to me.
Discount Tire and Synergy
by harleybaldguy on 2020/11/15 21:36
This app helps me control and keep current on payments and current opportunities thank you John
This app used to work.
by NotMeffrey on 2020/11/09 11:29
Every time I log into the app it just tells me they can’t service my account on the app and to call or use their website. It’s a waste of space until this is fixed.
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Amazon
by Osgirl 1967 on 2020/11/07 17:35
I am trying to get an Amazon prime card app so I can pay my credit card every month, and I am having a heck of a time, is this the card that will help me pay my credit online
Disappointed
by plantmomseb on 2020/11/06 16:00
The app isn’t working on my phone. Logged in online to pay and a debit payment is still not an option. Disappointed.
ACCOUNT CLOSED?!
by Gspeed7777 on 2020/10/25 18:49
I PAY MY PAYMENTS EVERY SONGLE MONTH ON TIME. I HAVE NEVER MISSED A PAYMENT. I TRY TO LOG IN AND THEY CLOSED MY ACCOUNT?!? They said it was because my credit score was too low? HOW DO YOU APPROVE ME TO GET YOUR CARD THEN?? TRAAASH CONPANY. DO NOT JOIN THESE SCUMBAGGS.
Convenient to make payments
by Cuitlaver on 2020/10/23 23:46
It’s good and handy
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Does exactly what is made for in the easiest fashion
by NuKoLee on 2020/10/18 23:12
It just works. Very streamlined and easy. Happy to be apart of synchrony.
Did not know this when the store approved me with this card
by fernchav on 2020/10/18 22:26
Warning this card has a zero Grace period . They will charge you if you are one day late
Awful
by nateconf on 2020/10/14 00:02
Just awful
Stop emailing me about this app!!!
by MrOBrian on 2020/10/13 16:24
I HATE when app developers make you download a different app. Why not just update the current one? To make matters worse, I don’t even use the old app, but I keep getting emails to switch to this one. There doesn’t seem to be any way of opting out of those emails. I guess I’ll just cancel the card and never use them again.
App is awesome
by JBW1977 on 2020/10/09 02:27
Easiest way to make payment, check history, get questions answered, and get information with or with out assistance. I had best service when dealing with COVID 19 issues and got taken care of
Nice
by TheGeorge700 on 2020/10/03 03:14
Easy interface!
Synchrony
by That guy 1994 on 2020/10/02 21:23
Great app easy to use and manage payments.
Robot verification is BS
by AT2U on 2020/10/02 16:08
I can’t register due to the million pictures I have to find to verify I’m not a robot what the hell. FIX this NOW.
App
by Cowboy JC on 2020/10/02 13:10
This app is terrible I constantly need to change my password Needs to be redone.
Simple and Effective!
by themacktheblack on 2020/09/30 12:09
No frills, nothing complicated, and that’s how I like it. I see how much I owe, when it’s due, and how to pay it. Great app!
Good App
by SarahDH on 2020/09/23 23:15
I honestly like this app. Everything is very clear and it’s super simple / user friendly.
My synchrony
by tscottoo7 on 2019/07/03 14:27
At first I did not like to do business with big Sandy because making the payments were so very hard you could not make the payment at the big Sandy store in Maysville Kentucky it was very hard to get a hold of people over the phone it was just generally a hassle downloading the app was the best thing I ever did because it makes paying your bills so simple so easy and I just love the app that allows me to do this for payments and keeping up with my payment history login I can use even my fingerprint to login it’s just very very simplified and when you’re busy and you’re paying bills and I’m sure everyone does it makes it very very nice I rate The app five stars I think it’s fantastic!
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
So much trouble
by SNassar98 on 2019/08/08 02:33
I had gotten this card for a very good reason. I had been paying my payments on time sometimes extra. I went through a time when every single time I tried to log in on the app or on the website it would tell me that i couldn’t and to try again later. So many attempts and nothing. Eventually i was able to log in but only to see a 300 dollar fee for no reason then like 40 dollar charges every few days. I had been patient about this and asked for a few weeks now to get those fixed so i can continue paying the account off. But while I get emails just saying “we’re so sorry how can we help” over and over again after I tell them exactly what my problem is but i get the same answer. I told you guys how to help me why am i being charged and asked the same questions again and again. I do not know how to fix this. All of a sudden the card is up hundreds of dollars than when I was able to log in. It’s ruining my credit score and just stacking so much debt on me. I need this fixed ASAP. And I really loved this service but now it’s just caused me so much stress.
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Needs an update
by dodgerdoggg on 2019/02/27 16:32
I love the app. I use it frequently and it have never had any bugs or issues until this month. The only thing I would fix is that you can only see two cards/accounts at once on the app. Having multiple accounts for my Care Credit card that Synchrony finances, it would be great to be able to see all of my cards and accounts available on the app in future updates. Also, I’ve been having a lot of trouble making payments on the app for a few weeks now. I thought it was temporary but it’s becoming an issue for me now to have to log in on a browser to make payments there instead of on the app. Please fix, thank you.
Customer service doesn’t care and reported my balance incorrectly
by Paydey on 2019/08/26 20:51
I was actually very happy with the line of credit and rate that I got from this company since I was rebuilding my credit. However they kept reporting the wrong credit score. When I called to understand the issue, customer service was confrontational, when I got a manager on the phone, she was also confrontational. The fact is that my balance was much lower (for months) than they reported, and instead of taking accountability for it and trying to help me understand what I was missing as far as my score being wrong, they could not. And, they could care less. Asked for the complaint department and I was forwarded to voicemail. The saddest part about this is that I wanted to use the card for another big purchase and that’s why I was also calling, unfortunately for them, I will not.
SHADY BANK
by mfpcampos on 2021/04/19 16:09
I bought a mattress with Mattress Firm, and they told me I could spread into several payments without any interest. I selected the 12 months installment. When I accessed the bank to make payments, they never show you the payment plan you have. They lead you to pay the minimum payments, and that’s where they get shady! They don’t show you the 12x installment amount due, they show you a very low amount as a minimum payment. If you follow them, you will end at the end of your 12 months installment more than 75% of your total due. That leads the customers to an absurd amount of debt. When you ask them to set the minimum payment due as your agreement of 12 installments, they say they cannot do that. They lead people to debt by not being clear about their installments, amount due that would pay the mattress. They give you a total amount due and minimum payments that does not equal the total amount due on the time agreed. If you use this bank and you do not pay attention, you WILL end up with a lot a debt. Totally NOT recommend this bank to anyone. They even tried to blame Mattress Firm, saying that the deal was signed with them, but who provides the loan is the bank, or their credit card you sign for. SHADY BANK, SHADY PRACTICES!
Awesome
by 2/23/2019 on 2020/02/06 15:11
I love using the app! It’s faster to login in and submit payment through the app than the website! Hopefully I’ll be able to retire the app once my two credits are paid this year. But definitely will want to do business with synchrony again! Because of them and me paying on time, my credit has gone up up up! Good customer service, in the chat, haven’t don’t the customer service on the phone. I recommend Synchrony to friends and family because it’s secure and the payments are easy to handle! Just good things all around!
Easy to use and navigate
by HankBanyan on 2020/01/17 13:14
Been using this app for the past two months to manage a purchase with Musicians Friend Platinum card, which is hosted by Synchrony Bank. It’s quick and easy to get snapshot of your current status, and easy to make a payment by various methods. I’d give it 5 stars if I could find a way to make my monthly payment automatically. It’s not that much trouble submitting the payment, but since I’m doing it every month, I’d rather just have it happen. Synchrony phone support was wonderful when I applied for the card (Musicians Friend special promotion), so I could probably call and have them set it up for me.
App has many bugs
by yesilikethus on 2019/07/03 04:40
Today I had 70 dollars taken out of my checking account and noticed it left my balance negative ! While trying to check on the app why and what was withdrawing from my account the app keeps closing, funny enough I can check my savings account with no worries but as soon as I click my checking the app force closes. App is useless and have always had problems with this company for example I’ve set my phone number three times now , but when ever I try to log onto my account with the computer it asks me to verify my identity with two Numbers that are not mine!! I’ve done this process three times now where I call them and adjust my account numbers but it seems to always reset. This app has caused me more problems than solutions . Canceling my accounts very soon!
Helps me in my busy life
by Crunchy Nana on 2019/09/18 14:23
I use to be a stay at home wife, but after the little ones I babysat no longer needed me, I decided to get a job outside the house. Long-short, I’m not home much with my laptop, and paying bills on time that way has become a challenge. I downloaded the app, set up my account, and it’s literally a couple of taps to pay my bill. It helps me get stuff taken care of quickly, which is what I need. :)
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
User friendly
by Serious rx on 2019/12/27 10:40
I like this app cause of it ease of use. Compared to other apps I would like to see an update that could possibly offer more detail purchased information such as what was purchased in other words in the transaction history show a recipe.... how many of us keep or lose recipes and forget what was purchased. Sometimes the app loads slow but that’s with all apps really. The design is nice for a basic interface. Over all I like the app and would recommend anyone who has synchrony to use this app.
Synchrony is a Scam
by IlyBear0721 on 2021/03/25 13:49
I have a Care Credit card, unfortunately. I signed up for the insurance, in case you aren’t working, the insurance will cover payments for you. Well, two times when I lost my job, I “didn’t qualify” to use the insurance. Not only that, the insurance was charged to my credit card, incurring interest by Synchrony. Like all big banks, profit is the number one priority. Lose your income because of Covid? Don’t worry, they will call you 4 times a day, text you and email you to let you know you’re behind on a payment. They also won’t forget to charge you late fees and interest. Synchrony has been disappointing all the way around. DO NOT DO BUSINESS with them. Save yourself the trouble.
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Very unhappy
by Mjsgreen on 2019/05/16 12:53
This app has made me very angry. I signed up for estatements but can’t get through the app. Called customer service and was told click on log in within the email. Just tells me to open this app. It refuses to let me view my statement. The app also doesn’t tell you what your closing date is either so I accidentally made a second payment ahead of time in the same period now in order to be compliant I have to make another payment within their period which I just did. They lack all of the pertinent information. If you to know anything else you have to actually turn on your computer and sign in. What good is the app if it only provides limited information.
One or two thing missing
by ToonneeWw on 2019/09/01 12:25
The app is easy to use and convenient but it is missing somethings such as in the settings I have no option to change my passwords or user name, that would be lovely. And I also have a problem with “message center”. It doesn’t work nor do I know how to use it or what it’s for. Other than that, I love the fact that you can request credit increase and that the customer service stays open until midnight but bedsides that the app has been good so far.
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Horrible card
by wontacceptanyothername on 2020/03/05 17:46
Worst card I have ever had. Reports to credit agencies on a different day every month. So you never know what day you have to make your payment by. They wait several days before requesting the payment from your bank. So your bank account is basically messed up until these people decide to do what should have been done immediately when you make the payment. No I do not recommend this card. And if you charge anything within the first week after they report to the credit agencies they then report against you again. I believe this card is designed to destroy your credit. Beware!!!! Stay away!!!!
Easy to Use, Easy to Pay
by GuitarGiggity on 2017/11/17 20:07
I’ve been waiting for a MySynchrony app for quite some time, and this is exactly what I was hoping for. It’s quick and easy to view all of my different accounts and their balances/due dates/minimum due. Making a payment takes less than a minute. Great user-friendly app. Just wish there was a way to view balances on promotional purchases, but that’s the only thing missing for me.
Satisfied Customer in Alabama
by Ced Hardie on 2019/10/18 09:20
I thoroughly enjoy paying my bill with this app. Very convenient and easy to access without the hassle of trying to get through to customer service. You can keep up with everything with one click of a button. Thanks for making my life much simpler by creating this app. Thanks Tate Furniture in Phenix City Alabama for your continued business and maintaining the best customer service. 👍🏽
Don't waste you time! Go online instead of...
by jedi4gvn on 2021/04/22 12:51
Downloading this &#34;App&#34;. This app USED to work. I was happy when I found this app and had wished I knew about it 2 years earlier when I had another retail acct. associated with this bank. Then before these &#34;unprecedented times&#34; occurred, I had applied for another cc account associated with Synchrony and I was happily and conveniently paying down my account until about 5-6 months ago. When I attempted to make a payment, there was an 800 number and a website, I think. I&#39;m so frustrated right now that I don&#39;t even remember what was on there. I EVEN deleted the app and reinstalled it again and still to no avail.
I hate synchrony
by Thefuccen1 on 2019/08/10 13:59
When I bought my jewelry I never got anything saying that my payments would double if i didn’t pay off my total balance in two years.. my balance went from $2000 to $4000 in a matter of minutes.. I have been making my minimum payments for 2 years. I never missed a payment.. I will never buy anything on credit especially from synchrony.. I feel like I’m getting robbed.. the jewelry I bought wasn’t a deal it was a rip off.. and I asked to talk to a supervisor and he still said there’s nothing I can do.. I just got robbed by big corporation.. poor just keep getting poorer.. rich get richer from robbing the hard workers.. 👎🏾👎🏾
Dissatisfied
by TiredMomma2319 on 2021/04/14 14:46
This company is the worst. They do not care about their customers or their business. I have used my Ashley’s Furniture Account with them now 3x. But without warning, or notification they closed my account. They said despite the fact that the 2 times I had paid my account off early that my account was closed due to my credit score (medical billing and insurance issues not even my fault). They also did not care at all that literally my account WITH THEM. Has always paid over the amount due monthly and again paid off early. None of that matters at all to them. The app is now trash just like the company.
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
Makes paying easier
by BestDSP on 2019/08/07 11:02
It was always a pain trying to make payments through the website, especially when I was using mobile data or another WiFi. As it would not allow me to, now with the app. It doesn’t matter where I am, I can make a payment quickly and leave out a few steps then going to the site.
Great App to make online payments
by Tater tots1222 on 2019/07/26 11:32
I bought a mattress at Mattress Firm and the Synchony app has been a great tool to make extra payments towards my principal amount. I had it set to autopay and then payed extra amounts on my phone when I could. The app is pretty straight forward and user friendly. I paid my mattress off a year early with extra payments and I feel like the ease of the app helped me accomplish that.
Quick and easy bank account app for payments
by AJISZADDY on 2018/08/21 19:01
Great app for making your payment they also send you notifications in your email and on the app at least a week before your due that your payment is coming up so if your just like me that you forget when your payment due dates are on then you will love this app great looking app overall
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Great Beginning!
by daveyknits on 2017/11/16 16:00
I was thrilled to see that Synchrony came out with an app that is very user-friendly especially when it comes to seeing balances and making your payments. Making payments or breeze, as well as switching between the different accounts you may have with Synchrony Bank. I look forward to any future enhancements that they plan on releasing.
Good Functional App
by Mr. B25 on 2017/12/24 03:37
Been using the app for a couple of months now and have been very pleased with the results. I have not had a issue with it. Being able to sign with Touch ID has been pleasant and my bills are being paid correctly at the precise date I intend for them to be. Just hoping for future updates to make the app even more better.
I can not pay my bill!!
by Rick Rent on 2019/03/04 15:27
It started as a good app when I first got it. First month was able to pay my bills , easy and fast . I have 3 separate cards . So it was very convenient! For the pass two months , I have not been able to pay my cards . So I have to call to pay . I wish this would get fix soon . I really enjoyed the fact that I can pay all 3 cards in 15 sec vs calling it in and take 30 min because the recording doesn’t understand me when I say a amount.
Easy to use :)
by DrPhilly2JZ on 2019/12/14 16:27
Very satisfied with MySynchrony app, easy to use and understand. It just makes me excited when I make payments through the app because it’s literally three touches to make a payment. So if your reading this review go ahead and install it to your phone, you won’t regret it! - Thank you MySynchrony
Error
by ANC718 on 2019/02/07 21:02
I’ve been using the app for a couple of months, and until today I would have given it 5 stars...I do love that it’s easy to move around through the app. But lately as I’ve been getting on it, the statement balance and current balance don’t match up, and doesn’t make sense why it’ll tell me I owe my last payment amount more on the statement balance. Also, today, I tried making my payment multiple times, and it won’t go through on the app, I had to make a phone call to get it to go through.
I could be lost...
by Bdrussell4 on 2020/02/13 04:22
I love this app for my CareCredit credit card. It tells me basically everything I need to know. If there was one thing I could change, I wish I could view my FICO Credit Score... and if that is an option, please make it easier to access, because I feel like I’ve searched everywhere for it but can’t find any luck. That’s the only reason for a 4 star rating.
Blonde over 60 and happy with app!
by Sallys daisy on 2019/06/07 12:02
I have had absolutely no problems with paying my payments with this app. I even pay a couple a month and have no problems with it! Most bank apps won’t let you pay twice in a month and you have to call on the phone to do it. I wish my regular banks app was as easy!
This is app is never accurate for me!
by FlightyBee on 2019/12/13 11:35
I don’t know why it seems so many people have such good luck with this app, because mine is horrible! I’ve made payments on accounts that even after confirming the payments never went through and making payments on multiple cards and they all get applied to one synchrony account. I have ended up with three late fees because of this trashy app. If the software designers can not guarantee a payment will be made than they need to add that at the payment screen! I will never use this wretched and inaccurate app again!
Good Work
by Mr_Canard on 2019/11/21 09:19
This application is very easy to use and its structure makes it very easyvto read, understand and manage my account balance. I maintain my records and also monitor my account in the computer, and the phone application makes it easyvand convenient to make paynents and manage the account when a computer is not available.
What a Relief!
by 122969 on 2019/09/04 15:43
This app makes paying my bill so simple it’s bonkers! It’s like I’m seeing the future of how paying a bill will be! This is the easiest &amp; fastest app to use. Every month I pay my bill I always wanted to write a review &amp; today I have the time to do it. If you try this app you WILL wonder why all your payments aren’t this easy. Seriously!
Happy user
by kyc81 on 2019/07/16 22:41
Making payments for Room 2 Go is so fast and easy with this app. It saves all my information so all I have to do is just hit the pay button and that’s it. I don’t have to insert anymore information. The only time was when initially setting up the app. Love it. No issues so far. I’ve been using it for 3 months.
Good interface
by Xbndiensskksoxbbjfu MH on 2017/11/08 21:16
Good first impression. Logging in works, the information is displayed so it’s easy to tell at a glance what is going on. I haven’t processed a payment through the app yet but I expect it to be painless. Overall the presentation is sleek and organized. Whoever they hired to make this did a great job. Hopefully they keep it updated and provide actual support .
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
It’s an awesome app
by VelFal on 2019/12/09 02:22
It’s incredibly helpful in many ways! Saves time gas energy and money.. you literally get to pay anywhere anytime and it’s so easy to use! Everything is simplified and I don’t have to leave my home, get in line nor drive my car etc! Love the way I can get my bill paid!
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Great for Payments!
by Terrance B on 2018/02/15 01:50
I will update my review as I use the app More often. First, I gave it 4 Stars because it serves its purpose and allows me to pay my bill through the app, which I LOVE! As for giving it 5 Stars, I will review and use the app a little bit more often to see how versatile it is to get that 5 Star rating. Nonetheless, if you have an Account like I do with Lazy-boy, it’s total worth a download. 😎
Great App, Room for minor improvements 😁
by ROGUE x JEDI on 2020/01/25 18:16
App seems to run smooth with transactions, request for increase pretty user friendly. Like how it connects other cards connected with Synchrony, just wish you can remove unused or deactivated accounts, also wish devs would add a automatic payment option. Would recommend app for ppl using America Tire, Care Credit accts.😊
Does what it says
by Shacker on 2019/09/19 16:15
Well, it’s a finance company app that lets you pay or schedule payments to fulfill your loan obligations to Synchrony Financial. Pretty simple. The app is well designed. Clean interface and it automatically displays all accounts you have with Synchrony. I have two accounts with them from two vendors and I can schedule my monthly payments right from the app. Very convenient. You can also get a nice record of all the payments you’ve made and how much more you have to go when you are paying via a promotion - like 0% interest. It take a day or two to reflect after a payment but that’s about it. The app has everything you need. Well done.
Doesn’t work.
by ElliottReveiws on 2021/01/09 16:33
The app doesn’t work. The app is so concerned about confirming if I’m a human that it just doesn’t work. After confirming, I then go to create an account after filling everything out I have to confirm who I am again! After that it looks as if my account is created and takes me back to the Home Screen. However, my account is never created and it just repeats the process and never created an account. Someone should be fired from the app programming team as they don’t understand how to create an app.........
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Current Version (2.11.0)
4.0
12,072 total
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9,813
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156
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94
 1
461
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