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App name
MySynchrony
Description
Download the MySynchrony App today to securely manage the same private label credit card accounts that you manage on MySynchrony.com quickly and conveniently!* You cannot access synchrony bank Savings accounts and some private label national brand credit cards on this app. With this mobile app you will be able to: • Log in securely using TouchID/Fingerprint Authentication • Make payments to your account • Check your balance and credit limit anytime, anywhere • Review your transaction and payment history • Make changes to scheduled payments • Securely add multiple bank accounts that you’d like to use to pay your bill • Provide us feedback on your mobile app experience *Private label credit cards issued by synchrony bank.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good app
by Paulymacdaddy on 2020/11/23 23:57
I like the app but would like notifications in advance of missing a payment, like the day before payment is due rather than being notified a day after.
Terrible
by Kamurphy85 on 2020/11/19 23:39
Trying to register for this app is ridiculous. I don’t know how many cross walks and lights I can check off. This is maddening
Won’t work now
by Digger1949 on 2020/11/19 21:19
Was working until recent update. Now it won’t recognize my information. Been thru the circle of entering my information and going thru the process only to end up on the screen I started on. The other app, Syncrony Banking works. This one is useless to me.
Discount Tire and Synergy
by harleybaldguy on 2020/11/15 21:36
This app helps me control and keep current on payments and current opportunities thank you John
This app used to work.
by NotMeffrey on 2020/11/09 11:29
Every time I log into the app it just tells me they can’t service my account on the app and to call or use their website. It’s a waste of space until this is fixed.
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Amazon
by Osgirl 1967 on 2020/11/07 17:35
I am trying to get an Amazon prime card app so I can pay my credit card every month, and I am having a heck of a time, is this the card that will help me pay my credit online
Disappointed
by plantmomseb on 2020/11/06 16:00
The app isn’t working on my phone. Logged in online to pay and a debit payment is still not an option. Disappointed.
Forced update, no thank you
by Catman 63 on 2020/11/06 03:50
Forced updates ALWAYS get one star from me. It's unnecessary, and rude. No thanks. I hate that apps are doing this now, I just wanted to check one thing - normally takes 30 seconds - and now because they added some invisible stuff we'll never see, or some stuff I'll nevet care about - something that would normally be quick now takes 4-5 minutes. This is really inconvenient.
ACCOUNT CLOSED?!
by Gspeed7777 on 2020/10/25 18:49
I PAY MY PAYMENTS EVERY SONGLE MONTH ON TIME. I HAVE NEVER MISSED A PAYMENT. I TRY TO LOG IN AND THEY CLOSED MY ACCOUNT?!? They said it was because my credit score was too low? HOW DO YOU APPROVE ME TO GET YOUR CARD THEN?? TRAAASH CONPANY. DO NOT JOIN THESE SCUMBAGGS.
Convenient to make payments
by Cuitlaver on 2020/10/23 23:46
It’s good and handy
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Does exactly what is made for in the easiest fashion
by NuKoLee on 2020/10/18 23:12
It just works. Very streamlined and easy. Happy to be apart of synchrony.
Did not know this when the store approved me with this card
by fernchav on 2020/10/18 22:26
Warning this card has a zero Grace period . They will charge you if you are one day late
Awful
by nateconf on 2020/10/14 00:02
Just awful
Stop emailing me about this app!!!
by MrOBrian on 2020/10/13 16:24
I HATE when app developers make you download a different app. Why not just update the current one? To make matters worse, I don’t even use the old app, but I keep getting emails to switch to this one. There doesn’t seem to be any way of opting out of those emails. I guess I’ll just cancel the card and never use them again.
App is awesome
by JBW1977 on 2020/10/09 02:27
Easiest way to make payment, check history, get questions answered, and get information with or with out assistance. I had best service when dealing with COVID 19 issues and got taken care of
Nice
by TheGeorge700 on 2020/10/03 03:14
Easy interface!
Synchrony
by That guy 1994 on 2020/10/02 21:23
Great app easy to use and manage payments.
Robot verification is BS
by AT2U on 2020/10/02 16:08
I can’t register due to the million pictures I have to find to verify I’m not a robot what the hell. FIX this NOW.
App
by Cowboy JC on 2020/10/02 13:10
This app is terrible I constantly need to change my password Needs to be redone.
Simple and Effective!
by themacktheblack on 2020/09/30 12:09
No frills, nothing complicated, and that’s how I like it. I see how much I owe, when it’s due, and how to pay it. Great app!
The worst bank which I deal with
by evolkova72 on 2020/09/27 18:23
I spent about tree hours to figure out about the payment for Amazon. Amazon didn’t change me for canceled product, but the bank holds this money more than 60 days, until they are figure out what to do with my account. Gabby, the manager, was very friendly and professional, but previous guy was extremely rude, all the time he interrupted me and raised his voice. Besides, it was difficult to understand him because of the accent. I close my account and don’t recommend this bank for anybody else.
Good App
by SarahDH on 2020/09/23 23:15
I honestly like this app. Everything is very clear and it’s super simple / user friendly.
Trash
by Falconmedic on 2020/09/21 16:56
This app is total trash. It’s never worked and no matter what it won’t recognize my log in info. Don’t waste your time. Better of just logging into your account through whatever company website.
Loving the app
by ddjemail on 2020/09/17 18:48
With two cards from This company it really is so convenient!
Rakuten Visa Credit Card
by SATCrews on 2020/09/16 10:11
Where is the support for the Rakuten Visa Card? Very frustrated and disappointed that Synchrony Financial and Synchrony Bank cannot work together to get the Rakuten Visa an account management mobile app. Let’s get this together!
Error login
by Avelazq on 2020/09/14 23:18
I can’t login on the app’s but website no problem!!! Fix the error; is have to be code Tex phone for login, apps not provide it...
Simple and fast!!
by fuzzycandy on 2020/09/09 14:40
Very good app!!! I have two different accounts and they both can be pulled up on the screen at the same time. Very efficient!!
Easy to use
by gapman713 on 2020/09/03 12:29
Easy to navigate and use to pay your bill. Also find stations along your route.
This is the best credit bill app , I’ve used.
by Pray you never have a error on 2020/09/02 13:19
This is the best credit bill app , I’ve used.
Quick and easy
by Leo from Miami on 2020/08/23 22:41
This app makes it easy to make payments. I have two accounts through Synchrony. It literally takes only 2 taps to complete payment. It took way longer to write this review than to make payments. Happy.
So difficult to login to, every time.
by jhdc on 2020/08/20 16:42
The card is a great service with Amazon Prime but Synchrony could not be more difficult to login to EVERYTIME!!!!! Even when I reset passwords and verify my information, it still doesn’t work. How can it be this difficult?!? You’re not even a real credit card it’s just an Amazon Prime store card!!! It’s not Fort Knox, get it together.
Good so far!
by SwannyBA on 2020/08/16 20:40
I’ve been using this app for years and am completely satisfied!
Really solid app, others take note!
by Spballer on 2020/08/12 21:01
This may be my first written review of an app, and I’m not gonna write a novel or anything, but this financial app is such a breeze to use and navigate. Other financial institutions could certainly learn a thing or two from this one!
Good Doing Business
by 😂😂😂🙂 on 2020/08/11 23:53
I was so happy when this was all made user friendly. All I want to do is make my payment for the month post it get my confirmation # check for any unknown charges and be on my way👍🏼Thank you
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
1/2 star
by galleria photo studio on 2020/08/05 18:26
I been a loyal customer of different products offered by Synchrony. Great company to do business with, unfortunately they lack the customer service and the features needed in this new world. Site and apps never work and only have the minimum to solve problems. That’s why Chase and Citi cards are just taking over... Sincerely, A Loyal Costumer.
Doesn’t care about customers
by awloyd on 2020/08/02 05:00
Will just cut your credit limit even when you’ve never missed a payment.
My synchrony
by billy2553 on 2020/08/01 16:18
It’s a very useful app,very light and easy to use I love it keep the good work and please don’t do an update that make it hard to use. The way it is works at 100%
Easy
by music for sanity on 2020/07/20 11:31
Very easy to maneuver and pay your bill.
Easy to navigate
by lacam68 on 2020/07/19 12:47
This app is really easy to use.
App problems
by xxsoledadxx on 2020/07/17 16:25
Making payments is easy, however I signed up for auto payments from the beginning and it’s suppose to be taken out monthly.. yet payments don’t get pulled out but they sure are quick to charge a late fee. It’s ridiculous that I set up for auto pay for a reason yet it’s not run for that but it does process with late fee. It’s terrible.
Very Easy to Use!
by Magic Karate on 2020/07/08 09:39
Excelente app
Intentionally misleading payment processing
by Rural Internet User on 2020/06/29 14:36
I use this card to purchase audio equipment from Sweetwater. Sweetwater often has promotions available for no interest over a set number of months. Synchrony clearly has a vested interest in letting those promotions laps so they can charge you interest. The monthly payments set are not sufficient to pay off your promotions in time and you have no choice in how your payments are allocated. There should be a class action lawsuit.
Helpful
by Cutiebug5477326 on 2020/06/26 16:49
Very helpful for account info and making payments. Thank you
Very Responsive
by ivelca78 on 2020/06/26 14:58
Was able to increase my limit on the app and got an immediate response. Able to pay my bills with no problems!!
Nice
by pmg35 on 2020/06/25 20:39
This App is friendly to use and easy. Thank you for design this app
Good and convenient
by lproutt on 2020/06/24 22:14
App very easy to use! Gives me entire account info from my phone whenever I need it.
Helpful
by Pangga26 on 2020/06/24 17:20
Very helpful
Good, useful
by Mediardo on 2020/06/23 18:34
I use this app every week, with 5 accounts attached to it. Very happy with it.
Convenient user friendly app
by Ivanzbenz on 2020/06/23 02:33
I have 4 or 5 cards that are owned by synchrony so it’s nice to have MOST of them consolidated in one place. They only get 4stars because I have at least one card issued by synchrony (eBay MasterCard) that I haven’t found in the app or any way to add that account to my profile. Wish they would fix that.
Works flawlessly
by Halo101118 on 2020/06/19 17:17
Very pleased with the ease of this app.
Great app!
by Mrsshood on 2020/06/18 23:00
Love having a credit card reserved for health concerns. This app makes it so easy to keep up with my balance and make payments.
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
Great app
by DuffysMom on 2020/06/10 20:32
So easy to use and make a payment. Literally takes 30 seconds to get my payment submitted!
Synchrony App
by Arborist4444 on 2020/06/09 12:01
I love the app. I can see and pay and change auto pay when needed
Love it
by Kathys facebook review on 2020/06/09 07:08
So much easier than before. Thanks for the update
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
App doesn’t work
by Lyp2000 on 2020/06/05 04:52
I can log on my laptop to my account, but when I try on this app, it doesn’t recognize my account. Tried the account lookup — surprise, it doesn’t work. This app is simply a major failure. Coder is most likely over paid to produce crap code. Hire people who knows what they are doing.
Great card
by Beadtin on 2020/06/04 01:17
I use it for gas and great way to build credit
Good payment app
by violetnadyne on 2020/05/30 05:07
Easy app to use to make my payments, no payment reminders but maybe I don’t have it set up right for my phone, overall I can make my monthly payments on my phone with easily.
Perfection
by Mardonii on 2020/05/29 08:29
This card is great! They take payment right away out of ones account. Not like capitalone which takes 6 days to withdraw from ones account. Totally crooked and dishonest. I spit on capitolones payment policy! Keep up the great work synchrony!
Rip off
by 001002345 on 2020/05/28 17:45
Do NOT apply at this bank. Interest charges will be 80 dollars on a 117 dollar item. Even if you get your account down to 40 or so dollars they add the interest then a bs security fee for 11 bucks and 30 for late payments even if you’re not lat at the time. Worse bank possibly ever.
Clean and easy to use
by Lordredd on 2020/05/27 14:53
The MySynchrony app is clean clear and to the point. I have 2 accounts, it is easy to identify, check balances and make payments to each.
Can’t add new account
by Thaddeus4545 on 2020/05/22 15:35
When I tried to add a new account there doesn’t seem to be a way to do it
Like this app!
by Poppa Frog on 2020/05/17 22:21
Really like the app but can’t figure out how to set up automatic payments if I could do that then app would be perfect for me
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
Trash
by dudemcmcdudestermeister on 2020/05/16 19:34
These people never stop finding new ways to be complete trash. And now they’ve got the app to match!
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Works like a charm
by 9 o'clock rock on 2020/05/14 17:32
I like the way the app is set up and simple to get to the things I need to do.
Easy to use
by GrandmainMontana on 2020/05/14 04:54
We have two accounts. One is Care Credit and another is Synchrony car care. I can easily manage, monitor and pay on both accounts throughout the app. Thank you!!
Much better than their web site
by Mr.SSG178 on 2020/05/12 16:01
Easy to use, they should have hired who ever developed the app to do their web site, if it is the same person they just di not put the quality into the actual web page
Very easy
by HoseDragger on 2020/05/06 17:56
I’m enjoying this app. It’s very simple to check on my accounts and to keep up with payments. No trouble at all. Thanks for making a great app 😁
Best app ever
by Robertzoll on 2020/05/06 12:50
Most simple and easiest app to use choose date choose amount submit and in one day your account is updated
Hard to make payments online
by justswnd on 2020/05/04 17:34
I want to close my Credit card Accts simply because its so hard to pay online!! None of my other credit cards are this much trouble!!! The nicknames are even a pain in the ass!!! Ive listed at least 10 even ‘fedup’ and it comes back already used!
Great
by ninadcrn on 2020/05/03 20:48
Easy to use and convenient
Easy to Use
by Vasodco on 2020/04/28 14:32
Find it easy to use on my phone, touch print for access, schedule payment for future
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Garbage
by Garrettwall22 on 2020/04/25 18:08
Don’t waste your time. I got this for the 5% cash back on amazon but I’ve spent WAAAAYYYYY to much time trying to just simply login to the website and app.. they both keep giving me errors even though my username and password are correct. Trash...
Needs an upgrade
by Catt5720 on 2020/04/23 14:14
The app will not let me sign on. It starts loading then cancels out and goes right back to the home page of my phone (IPhone 11). The app worked just fine on my Note 9. What happened???
Awesome
by SoyLaPutaAma on 2020/04/21 16:12
Very user friendly with easy navigation and quick access. The process of making payments take no longer than 2 minutes.
Easy to use
by carolina 76 on 2020/04/18 12:16
This app is easy to use to make my payments
My Synchrony App
by Edwin Jue on 2020/04/18 08:58
I have 3 cards and is so easy to make a Payment now. It use to be very frustrating.
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
Friendly Folks
by bexbluz on 2020/04/14 21:06
Customer service has been very friendly and helpful especially during the pandemic. Apps for iPhone and computer work just fine. Happy customer.
Watch your payments and hidden fees after every payment!
by DoeDoeNigga on 2020/04/10 15:53
Real easy to use. Problem is the low budgeted company has no live representatives and my payments won’t go thru due to a problem on synchrony banks side. After posting my payment something went wrong with their systems and the bums still charged me a late fee. Worst customer service I’ve had for somebody spending thousands of dollars.
App works well
by HonestE on 2020/04/02 20:54
Although the app works well. Try to avoid using carecredit! The fees & interest are tricky!!!
Useful and Easy!
by SavMcCurdY on 2020/04/02 14:47
Easy to use! Love being to make my payment in just a couple clicks!!
User Friendly
by J. Ellie on 2020/03/31 17:46
The app is extremely user friendly and reliable! Love using it! Highly recommend!
Easy to use and frequently updated
by La Palomita82 on 2020/03/31 13:45
One of the easiest to use apps on my phone. Definitely recommend!
Couldn’t work more perfectly
by EH3CW on 2020/03/26 10:53
I have four cards linked to this app and not only have I never had an issue with anything, it makes paying my bills very easy.
Convenience
by pdchase99 on 2020/03/24 03:12
I love being able to see both my accounts in one app!!!
Login troubles
by lm79245b on 2020/03/19 18:11
Can never log in to website or app
Works well
by Soccer Coach Dad on 2020/03/13 05:11
Easy to navigate. Handles basic tasks efficiently. Very convenient. I have not experienced any gliches or performance issues.
Looking good
by Yashua B. King on 2020/03/11 12:21
I like the updated graphics. Good job, Working well - MM
Get bent
by Seussi Lightchaser Bright on 2020/03/08 10:03
Forcing me to update my app makes me want to punch you.
User friendly!
by Lcas213 on 2020/03/06 07:21
This app is very easy to use and had no issues apply payments or even viewing history payments! I wish most apps were built like this app!
My synchrony
by tscottoo7 on 2019/07/03 14:27
At first I did not like to do business with big Sandy because making the payments were so very hard you could not make the payment at the big Sandy store in Maysville Kentucky it was very hard to get a hold of people over the phone it was just generally a hassle downloading the app was the best thing I ever did because it makes paying your bills so simple so easy and I just love the app that allows me to do this for payments and keeping up with my payment history login I can use even my fingerprint to login it’s just very very simplified and when you’re busy and you’re paying bills and I’m sure everyone does it makes it very very nice I rate The app five stars I think it’s fantastic!
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
So much trouble
by SNassar98 on 2019/08/08 02:33
I had gotten this card for a very good reason. I had been paying my payments on time sometimes extra. I went through a time when every single time I tried to log in on the app or on the website it would tell me that i couldn’t and to try again later. So many attempts and nothing. Eventually i was able to log in but only to see a 300 dollar fee for no reason then like 40 dollar charges every few days. I had been patient about this and asked for a few weeks now to get those fixed so i can continue paying the account off. But while I get emails just saying “we’re so sorry how can we help” over and over again after I tell them exactly what my problem is but i get the same answer. I told you guys how to help me why am i being charged and asked the same questions again and again. I do not know how to fix this. All of a sudden the card is up hundreds of dollars than when I was able to log in. It’s ruining my credit score and just stacking so much debt on me. I need this fixed ASAP. And I really loved this service but now it’s just caused me so much stress.
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Needs an update
by Lauratrujillon on 2019/02/27 16:32
I love the app. I use it frequently and it have never had any bugs or issues until this month. The only thing I would fix is that you can only see two cards/accounts at once on the app. Having multiple accounts for my Care Credit card that Synchrony finances, it would be great to be able to see all of my cards and accounts available on the app in future updates. Also, I’ve been having a lot of trouble making payments on the app for a few weeks now. I thought it was temporary but it’s becoming an issue for me now to have to log in on a browser to make payments there instead of on the app. Please fix, thank you.
Customer service doesn’t care and reported my balance incorrectly
by Paydey on 2019/08/26 20:51
I was actually very happy with the line of credit and rate that I got from this company since I was rebuilding my credit. However they kept reporting the wrong credit score. When I called to understand the issue, customer service was confrontational, when I got a manager on the phone, she was also confrontational. The fact is that my balance was much lower (for months) than they reported, and instead of taking accountability for it and trying to help me understand what I was missing as far as my score being wrong, they could not. And, they could care less. Asked for the complaint department and I was forwarded to voicemail. The saddest part about this is that I wanted to use the card for another big purchase and that’s why I was also calling, unfortunately for them, I will not.
Awesome
by 2/23/2019 on 2020/02/06 15:11
I love using the app! It’s faster to login in and submit payment through the app than the website! Hopefully I’ll be able to retire the app once my two credits are paid this year. But definitely will want to do business with synchrony again! Because of them and me paying on time, my credit has gone up up up! Good customer service, in the chat, haven’t don’t the customer service on the phone. I recommend Synchrony to friends and family because it’s secure and the payments are easy to handle! Just good things all around!
Easy to use and navigate
by HankBanyan on 2020/01/17 13:14
Been using this app for the past two months to manage a purchase with Musicians Friend Platinum card, which is hosted by Synchrony Bank. It’s quick and easy to get snapshot of your current status, and easy to make a payment by various methods. I’d give it 5 stars if I could find a way to make my monthly payment automatically. It’s not that much trouble submitting the payment, but since I’m doing it every month, I’d rather just have it happen. Synchrony phone support was wonderful when I applied for the card (Musicians Friend special promotion), so I could probably call and have them set it up for me.
App has many bugs
by yesilikethus on 2019/07/03 04:40
Today I had 70 dollars taken out of my checking account and noticed it left my balance negative ! While trying to check on the app why and what was withdrawing from my account the app keeps closing, funny enough I can check my savings account with no worries but as soon as I click my checking the app force closes. App is useless and have always had problems with this company for example I’ve set my phone number three times now , but when ever I try to log onto my account with the computer it asks me to verify my identity with two Numbers that are not mine!! I’ve done this process three times now where I call them and adjust my account numbers but it seems to always reset. This app has caused me more problems than solutions . Canceling my accounts very soon!
Easy to Use, Easy to Pay
by GuitarGiggity on 2017/11/17 20:07
I’ve been waiting for a MySynchrony app for quite some time, and this is exactly what I was hoping for. It’s quick and easy to view all of my different accounts and their balances/due dates/minimum due. Making a payment takes less than a minute. Great user-friendly app. Just wish there was a way to view balances on promotional purchases, but that’s the only thing missing for me.
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
User friendly
by Serious rx on 2019/12/27 10:40
I like this app cause of it ease of use. Compared to other apps I would like to see an update that could possibly offer more detail purchased information such as what was purchased in other words in the transaction history show a recipe.... how many of us keep or lose recipes and forget what was purchased. Sometimes the app loads slow but that’s with all apps really. The design is nice for a basic interface. Over all I like the app and would recommend anyone who has synchrony to use this app.
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Very unhappy
by Mjsgreen on 2019/05/16 12:53
This app has made me very angry. I signed up for estatements but can’t get through the app. Called customer service and was told click on log in within the email. Just tells me to open this app. It refuses to let me view my statement. The app also doesn’t tell you what your closing date is either so I accidentally made a second payment ahead of time in the same period now in order to be compliant I have to make another payment within their period which I just did. They lack all of the pertinent information. If you to know anything else you have to actually turn on your computer and sign in. What good is the app if it only provides limited information.
One or two thing missing
by ToonneeWw on 2019/09/01 12:25
The app is easy to use and convenient but it is missing somethings such as in the settings I have no option to change my passwords or user name, that would be lovely. And I also have a problem with “message center”. It doesn’t work nor do I know how to use it or what it’s for. Other than that, I love the fact that you can request credit increase and that the customer service stays open until midnight but bedsides that the app has been good so far.
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Helps me in my busy life
by Crunchy Nana on 2019/09/18 14:23
I use to be a stay at home wife, but after the little ones I babysat no longer needed me, I decided to get a job outside the house. Long-short, I’m not home much with my laptop, and paying bills on time that way has become a challenge. I downloaded the app, set up my account, and it’s literally a couple of taps to pay my bill. It helps me get stuff taken care of quickly, which is what I need. :)
Horrible card
by wontacceptanyothername on 2020/03/05 17:46
Worst card I have ever had. Reports to credit agencies on a different day every month. So you never know what day you have to make your payment by. They wait several days before requesting the payment from your bank. So your bank account is basically messed up until these people decide to do what should have been done immediately when you make the payment. No I do not recommend this card. And if you charge anything within the first week after they report to the credit agencies they then report against you again. I believe this card is designed to destroy your credit. Beware!!!! Stay away!!!!
Satisfied Customer in Alabama
by Ced Hardie on 2019/10/18 09:20
I thoroughly enjoy paying my bill with this app. Very convenient and easy to access without the hassle of trying to get through to customer service. You can keep up with everything with one click of a button. Thanks for making my life much simpler by creating this app. Thanks Tate Furniture in Phenix City Alabama for your continued business and maintaining the best customer service. 👍🏽
I hate synchrony
by Thefuccen1 on 2019/08/10 13:59
When I bought my jewelry I never got anything saying that my payments would double if i didn’t pay off my total balance in two years.. my balance went from $2000 to $4000 in a matter of minutes.. I have been making my minimum payments for 2 years. I never missed a payment.. I will never buy anything on credit especially from synchrony.. I feel like I’m getting robbed.. the jewelry I bought wasn’t a deal it was a rip off.. and I asked to talk to a supervisor and he still said there’s nothing I can do.. I just got robbed by big corporation.. poor just keep getting poorer.. rich get richer from robbing the hard workers.. 👎🏾👎🏾
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
Makes paying easier
by BestDSP on 2019/08/07 11:02
It was always a pain trying to make payments through the website, especially when I was using mobile data or another WiFi. As it would not allow me to, now with the app. It doesn’t matter where I am, I can make a payment quickly and leave out a few steps then going to the site.
Quick and easy bank account app for payments
by AJISZADDY on 2018/08/21 19:01
Great app for making your payment they also send you notifications in your email and on the app at least a week before your due that your payment is coming up so if your just like me that you forget when your payment due dates are on then you will love this app great looking app overall
Great Beginning!
by daveyknits on 2017/11/16 16:00
I was thrilled to see that Synchrony came out with an app that is very user-friendly especially when it comes to seeing balances and making your payments. Making payments or breeze, as well as switching between the different accounts you may have with Synchrony Bank. I look forward to any future enhancements that they plan on releasing.
Great App to make online payments
by Tater tots1222 on 2019/07/26 11:32
I bought a mattress at Mattress Firm and the Synchony app has been a great tool to make extra payments towards my principal amount. I had it set to autopay and then payed extra amounts on my phone when I could. The app is pretty straight forward and user friendly. I paid my mattress off a year early with extra payments and I feel like the ease of the app helped me accomplish that.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good Functional App
by Mr. B25 on 2017/12/24 03:37
Been using the app for a couple of months now and have been very pleased with the results. I have not had a issue with it. Being able to sign with Touch ID has been pleasant and my bills are being paid correctly at the precise date I intend for them to be. Just hoping for future updates to make the app even more better.
I can not pay my bill!!
by Rick Rent on 2019/03/04 15:27
It started as a good app when I first got it. First month was able to pay my bills , easy and fast . I have 3 separate cards . So it was very convenient! For the pass two months , I have not been able to pay my cards . So I have to call to pay . I wish this would get fix soon . I really enjoyed the fact that I can pay all 3 cards in 15 sec vs calling it in and take 30 min because the recording doesn’t understand me when I say a amount.
Easy to use :)
by DrPhilly2JZ on 2019/12/14 16:27
Very satisfied with MySynchrony app, easy to use and understand. It just makes me excited when I make payments through the app because it’s literally three touches to make a payment. So if your reading this review go ahead and install it to your phone, you won’t regret it! - Thank you MySynchrony
Error
by ANC718 on 2019/02/07 21:02
I’ve been using the app for a couple of months, and until today I would have given it 5 stars...I do love that it’s easy to move around through the app. But lately as I’ve been getting on it, the statement balance and current balance don’t match up, and doesn’t make sense why it’ll tell me I owe my last payment amount more on the statement balance. Also, today, I tried making my payment multiple times, and it won’t go through on the app, I had to make a phone call to get it to go through.
I could be lost...
by Bdrussell4 on 2020/02/13 04:22
I love this app for my CareCredit credit card. It tells me basically everything I need to know. If there was one thing I could change, I wish I could view my FICO Credit Score... and if that is an option, please make it easier to access, because I feel like I’ve searched everywhere for it but can’t find any luck. That’s the only reason for a 4 star rating.
What a Relief!
by 122969 on 2019/09/04 15:43
This app makes paying my bill so simple it’s bonkers! It’s like I’m seeing the future of how paying a bill will be! This is the easiest & fastest app to use. Every month I pay my bill I always wanted to write a review & today I have the time to do it. If you try this app you WILL wonder why all your payments aren’t this easy. Seriously!
This is app is never accurate for me!
by FlightyBee on 2019/12/13 11:35
I don’t know why it seems so many people have such good luck with this app, because mine is horrible! I’ve made payments on accounts that even after confirming the payments never went through and making payments on multiple cards and they all get applied to one synchrony account. I have ended up with three late fees because of this trashy app. If the software designers can not guarantee a payment will be made than they need to add that at the payment screen! I will never use this wretched and inaccurate app again!
Blonde over 60 and happy with app!
by Sallys daisy on 2019/06/07 12:02
I have had absolutely no problems with paying my payments with this app. I even pay a couple a month and have no problems with it! Most bank apps won’t let you pay twice in a month and you have to call on the phone to do it. I wish my regular banks app was as easy!
Good Work
by Mr_Canard on 2019/11/21 09:19
This application is very easy to use and its structure makes it very easyvto read, understand and manage my account balance. I maintain my records and also monitor my account in the computer, and the phone application makes it easyvand convenient to make paynents and manage the account when a computer is not available.
Happy user
by kyc81 on 2019/07/16 22:41
Making payments for Room 2 Go is so fast and easy with this app. It saves all my information so all I have to do is just hit the pay button and that’s it. I don’t have to insert anymore information. The only time was when initially setting up the app. Love it. No issues so far. I’ve been using it for 3 months.
Good interface
by Xbndiensskksoxbbjfu MH on 2017/11/08 21:16
Good first impression. Logging in works, the information is displayed so it’s easy to tell at a glance what is going on. I haven’t processed a payment through the app yet but I expect it to be painless. Overall the presentation is sleek and organized. Whoever they hired to make this did a great job. Hopefully they keep it updated and provide actual support .
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
It’s an awesome app
by VelFal on 2019/12/09 02:22
It’s incredibly helpful in many ways! Saves time gas energy and money.. you literally get to pay anywhere anytime and it’s so easy to use! Everything is simplified and I don’t have to leave my home, get in line nor drive my car etc! Love the way I can get my bill paid!
Great for Payments!
by Terrance B on 2018/02/15 01:50
I will update my review as I use the app More often. First, I gave it 4 Stars because it serves its purpose and allows me to pay my bill through the app, which I LOVE! As for giving it 5 Stars, I will review and use the app a little bit more often to see how versatile it is to get that 5 Star rating. Nonetheless, if you have an Account like I do with Lazy-boy, it’s total worth a download. 😎
Great App, Room for minor improvements 😁
by ROGUE x JEDI on 2020/01/25 18:16
App seems to run smooth with transactions, request for increase pretty user friendly. Like how it connects other cards connected with Synchrony, just wish you can remove unused or deactivated accounts, also wish devs would add a automatic payment option. Would recommend app for ppl using America Tire, Care Credit accts.😊
They are awesome
by Vincent8693 on 2020/01/09 18:12
Thanks to their lone I got the bass guitar I wanted. Plus I made the payment less by paying a down payment before any payment was do making the monthly payment go from 80 to 20 dollars so I can pay if off slowly now to build my credit. Thanks for the amazing app.
Does what it says
by Shacker on 2019/09/19 16:15
Well, it’s a finance company app that lets you pay or schedule payments to fulfill your loan obligations to Synchrony Financial. Pretty simple. The app is well designed. Clean interface and it automatically displays all accounts you have with Synchrony. I have two accounts with them from two vendors and I can schedule my monthly payments right from the app. Very convenient. You can also get a nice record of all the payments you’ve made and how much more you have to go when you are paying via a promotion - like 0% interest. It take a day or two to reflect after a payment but that’s about it. The app has everything you need. Well done.
Stick to Ally Bank's customer service!
by eisforedmund on 2018/02/02 18:42
Waited over 12m on hold because my login information wasn't working on the app. Ended up resetting my password on my desktop and logged out and back in to make sure I had everything for my new account. I tried my same credentials on this app and it says I have the wrong information! I switched from Ally for the better interest rate — but now I know why. Ally spends time/money to make sure it delivers a good customer experience. Synchrony can’t even get its app to login customers!
Not a great first impression
by Timmay01 on 2017/11/06 16:31
I got an email about the App and installed it. As soon as I logged in it said that I could not service my two account and to call the 877 number. But at the same time it showed some info for one of my accounts and that a payment was due soon! The payment due date was two days ago but I actually paid that amount a while back. Overall very confusing and conflicting information right off the bat!
So far so good
by Gimme an app on 2018/01/18 22:55
I hate mailing in payments. So far this app is working well. I love that I put in all my information once and then just use my thumbprint to make a payment, anytime. Also having it on my phone is like a reminder to throw some money towards that account from time to time.
Convenience At It’s Finest!
by Dmandanjr on 2019/04/17 17:44
Super easy to use! Enough said! Even when companies may be super expensive and are always sucking you dry for money, it’s at least nice when you can let them rob you without any hassle haha. I meant it though. I recommend this app and appreciate the company.
Rating Trends
3,2,5,7,11,10,18,6,1,4,2,7,5,12,7,0,4,7,3,5,3,1,3,3,2,2,8,4,6,4,0,5,2,5,10,9,3,6,4,4,5,6,5,6,0,4,5,5,11,4,0,6,2,4,1,4,7,2,1,2,5,3,9,2,3,5,6,5,1,11,2,10,4,8,7,4,13,6,3,7,2,8,2,14,2,3,2,9,3,2
All Versions
4.0
10,891 total
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Current Version (2.8.0)
4.0
10,891 total
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8,902
 4
1,405
 3
137
 2
75
 1
372
Version History
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App name
MySynchrony
Description
Download the MySynchrony App today to securely manage the same private label credit card accounts that you manage on MySynchrony.com quickly and conveniently!* You cannot access synchrony bank Savings accounts and some private label national brand credit cards on this app. With this mobile app you will be able to: • Log in securely using TouchID/Fingerprint Authentication • Make payments to your account • Check your balance and credit limit anytime, anywhere • Review your transaction and payment history • Make changes to scheduled payments • Securely add multiple bank accounts that you’d like to use to pay your bill • Provide us feedback on your mobile app experience *Private label credit cards issued by synchrony bank.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good app
by Paulymacdaddy on 2020/11/23 23:57
I like the app but would like notifications in advance of missing a payment, like the day before payment is due rather than being notified a day after.
Terrible
by Kamurphy85 on 2020/11/19 23:39
Trying to register for this app is ridiculous. I don’t know how many cross walks and lights I can check off. This is maddening
Won’t work now
by Digger1949 on 2020/11/19 21:19
Was working until recent update. Now it won’t recognize my information. Been thru the circle of entering my information and going thru the process only to end up on the screen I started on. The other app, Syncrony Banking works. This one is useless to me.
Discount Tire and Synergy
by harleybaldguy on 2020/11/15 21:36
This app helps me control and keep current on payments and current opportunities thank you John
This app used to work.
by NotMeffrey on 2020/11/09 11:29
Every time I log into the app it just tells me they can’t service my account on the app and to call or use their website. It’s a waste of space until this is fixed.
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
Amazon
by Osgirl 1967 on 2020/11/07 17:35
I am trying to get an Amazon prime card app so I can pay my credit card every month, and I am having a heck of a time, is this the card that will help me pay my credit online
Disappointed
by plantmomseb on 2020/11/06 16:00
The app isn’t working on my phone. Logged in online to pay and a debit payment is still not an option. Disappointed.
Forced update, no thank you
by Catman 63 on 2020/11/06 03:50
Forced updates ALWAYS get one star from me. It's unnecessary, and rude. No thanks. I hate that apps are doing this now, I just wanted to check one thing - normally takes 30 seconds - and now because they added some invisible stuff we'll never see, or some stuff I'll nevet care about - something that would normally be quick now takes 4-5 minutes. This is really inconvenient.
ACCOUNT CLOSED?!
by Gspeed7777 on 2020/10/25 18:49
I PAY MY PAYMENTS EVERY SONGLE MONTH ON TIME. I HAVE NEVER MISSED A PAYMENT. I TRY TO LOG IN AND THEY CLOSED MY ACCOUNT?!? They said it was because my credit score was too low? HOW DO YOU APPROVE ME TO GET YOUR CARD THEN?? TRAAASH CONPANY. DO NOT JOIN THESE SCUMBAGGS.
Convenient to make payments
by Cuitlaver on 2020/10/23 23:46
It’s good and handy
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Does exactly what is made for in the easiest fashion
by NuKoLee on 2020/10/18 23:12
It just works. Very streamlined and easy. Happy to be apart of synchrony.
Did not know this when the store approved me with this card
by fernchav on 2020/10/18 22:26
Warning this card has a zero Grace period . They will charge you if you are one day late
Awful
by nateconf on 2020/10/14 00:02
Just awful
Stop emailing me about this app!!!
by MrOBrian on 2020/10/13 16:24
I HATE when app developers make you download a different app. Why not just update the current one? To make matters worse, I don’t even use the old app, but I keep getting emails to switch to this one. There doesn’t seem to be any way of opting out of those emails. I guess I’ll just cancel the card and never use them again.
App is awesome
by JBW1977 on 2020/10/09 02:27
Easiest way to make payment, check history, get questions answered, and get information with or with out assistance. I had best service when dealing with COVID 19 issues and got taken care of
Nice
by TheGeorge700 on 2020/10/03 03:14
Easy interface!
Synchrony
by That guy 1994 on 2020/10/02 21:23
Great app easy to use and manage payments.
Robot verification is BS
by AT2U on 2020/10/02 16:08
I can’t register due to the million pictures I have to find to verify I’m not a robot what the hell. FIX this NOW.
App
by Cowboy JC on 2020/10/02 13:10
This app is terrible I constantly need to change my password Needs to be redone.
Simple and Effective!
by themacktheblack on 2020/09/30 12:09
No frills, nothing complicated, and that’s how I like it. I see how much I owe, when it’s due, and how to pay it. Great app!
The worst bank which I deal with
by evolkova72 on 2020/09/27 18:23
I spent about tree hours to figure out about the payment for Amazon. Amazon didn’t change me for canceled product, but the bank holds this money more than 60 days, until they are figure out what to do with my account. Gabby, the manager, was very friendly and professional, but previous guy was extremely rude, all the time he interrupted me and raised his voice. Besides, it was difficult to understand him because of the accent. I close my account and don’t recommend this bank for anybody else.
Good App
by SarahDH on 2020/09/23 23:15
I honestly like this app. Everything is very clear and it’s super simple / user friendly.
Trash
by Falconmedic on 2020/09/21 16:56
This app is total trash. It’s never worked and no matter what it won’t recognize my log in info. Don’t waste your time. Better of just logging into your account through whatever company website.
Loving the app
by ddjemail on 2020/09/17 18:48
With two cards from This company it really is so convenient!
Rakuten Visa Credit Card
by SATCrews on 2020/09/16 10:11
Where is the support for the Rakuten Visa Card? Very frustrated and disappointed that Synchrony Financial and Synchrony Bank cannot work together to get the Rakuten Visa an account management mobile app. Let’s get this together!
Error login
by Avelazq on 2020/09/14 23:18
I can’t login on the app’s but website no problem!!! Fix the error; is have to be code Tex phone for login, apps not provide it...
Simple and fast!!
by fuzzycandy on 2020/09/09 14:40
Very good app!!! I have two different accounts and they both can be pulled up on the screen at the same time. Very efficient!!
Easy to use
by gapman713 on 2020/09/03 12:29
Easy to navigate and use to pay your bill. Also find stations along your route.
This is the best credit bill app , I’ve used.
by Pray you never have a error on 2020/09/02 13:19
This is the best credit bill app , I’ve used.
Quick and easy
by Leo from Miami on 2020/08/23 22:41
This app makes it easy to make payments. I have two accounts through Synchrony. It literally takes only 2 taps to complete payment. It took way longer to write this review than to make payments. Happy.
So difficult to login to, every time.
by jhdc on 2020/08/20 16:42
The card is a great service with Amazon Prime but Synchrony could not be more difficult to login to EVERYTIME!!!!! Even when I reset passwords and verify my information, it still doesn’t work. How can it be this difficult?!? You’re not even a real credit card it’s just an Amazon Prime store card!!! It’s not Fort Knox, get it together.
Good so far!
by SwannyBA on 2020/08/16 20:40
I’ve been using this app for years and am completely satisfied!
Really solid app, others take note!
by Spballer on 2020/08/12 21:01
This may be my first written review of an app, and I’m not gonna write a novel or anything, but this financial app is such a breeze to use and navigate. Other financial institutions could certainly learn a thing or two from this one!
Good Doing Business
by 😂😂😂🙂 on 2020/08/11 23:53
I was so happy when this was all made user friendly. All I want to do is make my payment for the month post it get my confirmation # check for any unknown charges and be on my way👍🏼Thank you
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
1/2 star
by galleria photo studio on 2020/08/05 18:26
I been a loyal customer of different products offered by Synchrony. Great company to do business with, unfortunately they lack the customer service and the features needed in this new world. Site and apps never work and only have the minimum to solve problems. That’s why Chase and Citi cards are just taking over... Sincerely, A Loyal Costumer.
Doesn’t care about customers
by awloyd on 2020/08/02 05:00
Will just cut your credit limit even when you’ve never missed a payment.
My synchrony
by billy2553 on 2020/08/01 16:18
It’s a very useful app,very light and easy to use I love it keep the good work and please don’t do an update that make it hard to use. The way it is works at 100%
Easy
by music for sanity on 2020/07/20 11:31
Very easy to maneuver and pay your bill.
Easy to navigate
by lacam68 on 2020/07/19 12:47
This app is really easy to use.
App problems
by xxsoledadxx on 2020/07/17 16:25
Making payments is easy, however I signed up for auto payments from the beginning and it’s suppose to be taken out monthly.. yet payments don’t get pulled out but they sure are quick to charge a late fee. It’s ridiculous that I set up for auto pay for a reason yet it’s not run for that but it does process with late fee. It’s terrible.
Very Easy to Use!
by Magic Karate on 2020/07/08 09:39
Excelente app
Intentionally misleading payment processing
by Rural Internet User on 2020/06/29 14:36
I use this card to purchase audio equipment from Sweetwater. Sweetwater often has promotions available for no interest over a set number of months. Synchrony clearly has a vested interest in letting those promotions laps so they can charge you interest. The monthly payments set are not sufficient to pay off your promotions in time and you have no choice in how your payments are allocated. There should be a class action lawsuit.
Helpful
by Cutiebug5477326 on 2020/06/26 16:49
Very helpful for account info and making payments. Thank you
Very Responsive
by ivelca78 on 2020/06/26 14:58
Was able to increase my limit on the app and got an immediate response. Able to pay my bills with no problems!!
Nice
by pmg35 on 2020/06/25 20:39
This App is friendly to use and easy. Thank you for design this app
Good and convenient
by lproutt on 2020/06/24 22:14
App very easy to use! Gives me entire account info from my phone whenever I need it.
Helpful
by Pangga26 on 2020/06/24 17:20
Very helpful
Good, useful
by Mediardo on 2020/06/23 18:34
I use this app every week, with 5 accounts attached to it. Very happy with it.
Convenient user friendly app
by Ivanzbenz on 2020/06/23 02:33
I have 4 or 5 cards that are owned by synchrony so it’s nice to have MOST of them consolidated in one place. They only get 4stars because I have at least one card issued by synchrony (eBay MasterCard) that I haven’t found in the app or any way to add that account to my profile. Wish they would fix that.
Works flawlessly
by Halo101118 on 2020/06/19 17:17
Very pleased with the ease of this app.
Great app!
by Mrsshood on 2020/06/18 23:00
Love having a credit card reserved for health concerns. This app makes it so easy to keep up with my balance and make payments.
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
Great app
by DuffysMom on 2020/06/10 20:32
So easy to use and make a payment. Literally takes 30 seconds to get my payment submitted!
Synchrony App
by Arborist4444 on 2020/06/09 12:01
I love the app. I can see and pay and change auto pay when needed
Love it
by Kathys facebook review on 2020/06/09 07:08
So much easier than before. Thanks for the update
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
App doesn’t work
by Lyp2000 on 2020/06/05 04:52
I can log on my laptop to my account, but when I try on this app, it doesn’t recognize my account. Tried the account lookup — surprise, it doesn’t work. This app is simply a major failure. Coder is most likely over paid to produce crap code. Hire people who knows what they are doing.
Great card
by Beadtin on 2020/06/04 01:17
I use it for gas and great way to build credit
Good payment app
by violetnadyne on 2020/05/30 05:07
Easy app to use to make my payments, no payment reminders but maybe I don’t have it set up right for my phone, overall I can make my monthly payments on my phone with easily.
Perfection
by Mardonii on 2020/05/29 08:29
This card is great! They take payment right away out of ones account. Not like capitalone which takes 6 days to withdraw from ones account. Totally crooked and dishonest. I spit on capitolones payment policy! Keep up the great work synchrony!
Rip off
by 001002345 on 2020/05/28 17:45
Do NOT apply at this bank. Interest charges will be 80 dollars on a 117 dollar item. Even if you get your account down to 40 or so dollars they add the interest then a bs security fee for 11 bucks and 30 for late payments even if you’re not lat at the time. Worse bank possibly ever.
Clean and easy to use
by Lordredd on 2020/05/27 14:53
The MySynchrony app is clean clear and to the point. I have 2 accounts, it is easy to identify, check balances and make payments to each.
Can’t add new account
by Thaddeus4545 on 2020/05/22 15:35
When I tried to add a new account there doesn’t seem to be a way to do it
Like this app!
by Poppa Frog on 2020/05/17 22:21
Really like the app but can’t figure out how to set up automatic payments if I could do that then app would be perfect for me
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
Trash
by dudemcmcdudestermeister on 2020/05/16 19:34
These people never stop finding new ways to be complete trash. And now they’ve got the app to match!
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Works like a charm
by 9 o'clock rock on 2020/05/14 17:32
I like the way the app is set up and simple to get to the things I need to do.
Easy to use
by GrandmainMontana on 2020/05/14 04:54
We have two accounts. One is Care Credit and another is Synchrony car care. I can easily manage, monitor and pay on both accounts throughout the app. Thank you!!
Much better than their web site
by Mr.SSG178 on 2020/05/12 16:01
Easy to use, they should have hired who ever developed the app to do their web site, if it is the same person they just di not put the quality into the actual web page
Very easy
by HoseDragger on 2020/05/06 17:56
I’m enjoying this app. It’s very simple to check on my accounts and to keep up with payments. No trouble at all. Thanks for making a great app 😁
Best app ever
by Robertzoll on 2020/05/06 12:50
Most simple and easiest app to use choose date choose amount submit and in one day your account is updated
Hard to make payments online
by justswnd on 2020/05/04 17:34
I want to close my Credit card Accts simply because its so hard to pay online!! None of my other credit cards are this much trouble!!! The nicknames are even a pain in the ass!!! Ive listed at least 10 even ‘fedup’ and it comes back already used!
Great
by ninadcrn on 2020/05/03 20:48
Easy to use and convenient
Easy to Use
by Vasodco on 2020/04/28 14:32
Find it easy to use on my phone, touch print for access, schedule payment for future
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Garbage
by Garrettwall22 on 2020/04/25 18:08
Don’t waste your time. I got this for the 5% cash back on amazon but I’ve spent WAAAAYYYYY to much time trying to just simply login to the website and app.. they both keep giving me errors even though my username and password are correct. Trash...
Needs an upgrade
by Catt5720 on 2020/04/23 14:14
The app will not let me sign on. It starts loading then cancels out and goes right back to the home page of my phone (IPhone 11). The app worked just fine on my Note 9. What happened???
Awesome
by SoyLaPutaAma on 2020/04/21 16:12
Very user friendly with easy navigation and quick access. The process of making payments take no longer than 2 minutes.
Easy to use
by carolina 76 on 2020/04/18 12:16
This app is easy to use to make my payments
My Synchrony App
by Edwin Jue on 2020/04/18 08:58
I have 3 cards and is so easy to make a Payment now. It use to be very frustrating.
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
Friendly Folks
by bexbluz on 2020/04/14 21:06
Customer service has been very friendly and helpful especially during the pandemic. Apps for iPhone and computer work just fine. Happy customer.
Watch your payments and hidden fees after every payment!
by DoeDoeNigga on 2020/04/10 15:53
Real easy to use. Problem is the low budgeted company has no live representatives and my payments won’t go thru due to a problem on synchrony banks side. After posting my payment something went wrong with their systems and the bums still charged me a late fee. Worst customer service I’ve had for somebody spending thousands of dollars.
App works well
by HonestE on 2020/04/02 20:54
Although the app works well. Try to avoid using carecredit! The fees & interest are tricky!!!
Useful and Easy!
by SavMcCurdY on 2020/04/02 14:47
Easy to use! Love being to make my payment in just a couple clicks!!
User Friendly
by J. Ellie on 2020/03/31 17:46
The app is extremely user friendly and reliable! Love using it! Highly recommend!
Easy to use and frequently updated
by La Palomita82 on 2020/03/31 13:45
One of the easiest to use apps on my phone. Definitely recommend!
Couldn’t work more perfectly
by EH3CW on 2020/03/26 10:53
I have four cards linked to this app and not only have I never had an issue with anything, it makes paying my bills very easy.
Convenience
by pdchase99 on 2020/03/24 03:12
I love being able to see both my accounts in one app!!!
Login troubles
by lm79245b on 2020/03/19 18:11
Can never log in to website or app
Works well
by Soccer Coach Dad on 2020/03/13 05:11
Easy to navigate. Handles basic tasks efficiently. Very convenient. I have not experienced any gliches or performance issues.
Looking good
by Yashua B. King on 2020/03/11 12:21
I like the updated graphics. Good job, Working well - MM
Get bent
by Seussi Lightchaser Bright on 2020/03/08 10:03
Forcing me to update my app makes me want to punch you.
User friendly!
by Lcas213 on 2020/03/06 07:21
This app is very easy to use and had no issues apply payments or even viewing history payments! I wish most apps were built like this app!
My synchrony
by tscottoo7 on 2019/07/03 14:27
At first I did not like to do business with big Sandy because making the payments were so very hard you could not make the payment at the big Sandy store in Maysville Kentucky it was very hard to get a hold of people over the phone it was just generally a hassle downloading the app was the best thing I ever did because it makes paying your bills so simple so easy and I just love the app that allows me to do this for payments and keeping up with my payment history login I can use even my fingerprint to login it’s just very very simplified and when you’re busy and you’re paying bills and I’m sure everyone does it makes it very very nice I rate The app five stars I think it’s fantastic!
Kick em while they’re down
by Zanesworld1 on 2020/05/17 05:14
I’m leaving this comment on here because I can’t get an answer from anyone on the phone. How contradictory is it for me to open the app to make a payment and I’m instantly hit with a message about how you’re doing your part to be there for your customers during this pandemic BS then continue on only to find out that my account (which is not close to its limit, is current on payments, and has a good payment history) has been closed without even a notification? And as I write this- without an explanation as well. Of the almost 2 years I’ve had this account, NOW is probably when I would need it most. Seems completely opposite of being there for someone- and I’m not even ASKING for anything! Even when society runs ‘normally’ your business actions here are ridiculous. There’s still a balance on the card that you’ve closed- should this be some sort of credit score issue or anything unrelated to this account - I could imagine it being hard to collect on it. Just sayin. I hope during this time of uncertainty, you all aren’t blowing flowers up everyone’s a__ while you close accounts from anyone that’s unfortunate enough to feel the repercussions of government shutting down the economy. Thanks Syncrony- thanks for nothin!
So much trouble
by SNassar98 on 2019/08/08 02:33
I had gotten this card for a very good reason. I had been paying my payments on time sometimes extra. I went through a time when every single time I tried to log in on the app or on the website it would tell me that i couldn’t and to try again later. So many attempts and nothing. Eventually i was able to log in but only to see a 300 dollar fee for no reason then like 40 dollar charges every few days. I had been patient about this and asked for a few weeks now to get those fixed so i can continue paying the account off. But while I get emails just saying “we’re so sorry how can we help” over and over again after I tell them exactly what my problem is but i get the same answer. I told you guys how to help me why am i being charged and asked the same questions again and again. I do not know how to fix this. All of a sudden the card is up hundreds of dollars than when I was able to log in. It’s ruining my credit score and just stacking so much debt on me. I need this fixed ASAP. And I really loved this service but now it’s just caused me so much stress.
App made it easier to pay
by judykayec on 2020/08/07 20:53
I like this app in making my payments. Use of this card has allowed us to buy furniture over a two year time with no interest. I just finished paying the rest off and hopefully it works out well. I have never had any problems with my payments being paid on time after submitting them. I do hope nothing negative comes around from my last payment. Still my husband and I were new to even hearing about this company, but we have noticed more businesses are using it. Appears to be more positives than negatives in reviews. Still it was the easiest app we have ever used in making our payments.
PayPal uses Syncrony, And they are cool!
by TechChris22 on 2020/05/15 02:10
Now I’m new to Syncrony however since I’ve already had history with them through PayPal, I was able to get another syncrony account with 2+ years of interest free credit. Now I don’t know the history with the other customers but quite a few have given Syncrony 1 star on their app which I don’t see fair. Syncrony is an amazing service and their app is very “straight forward and get to the point”, And that is exactly what I need to do to make sure my payments are made on time in an efficient manner. The app also lets you download your statements and payment history for records which is also very important if something wrong happens, Which in some cases it does happen including if you don’t have control over that scenario. I love all of Syncrony’s services and I’m also very happy they are apart of PayPal, If they are teamed up with PayPal then I’m always in their books! Love you guys, You’ll always have me as a customer!
Needs an update
by Lauratrujillon on 2019/02/27 16:32
I love the app. I use it frequently and it have never had any bugs or issues until this month. The only thing I would fix is that you can only see two cards/accounts at once on the app. Having multiple accounts for my Care Credit card that Synchrony finances, it would be great to be able to see all of my cards and accounts available on the app in future updates. Also, I’ve been having a lot of trouble making payments on the app for a few weeks now. I thought it was temporary but it’s becoming an issue for me now to have to log in on a browser to make payments there instead of on the app. Please fix, thank you.
Customer service doesn’t care and reported my balance incorrectly
by Paydey on 2019/08/26 20:51
I was actually very happy with the line of credit and rate that I got from this company since I was rebuilding my credit. However they kept reporting the wrong credit score. When I called to understand the issue, customer service was confrontational, when I got a manager on the phone, she was also confrontational. The fact is that my balance was much lower (for months) than they reported, and instead of taking accountability for it and trying to help me understand what I was missing as far as my score being wrong, they could not. And, they could care less. Asked for the complaint department and I was forwarded to voicemail. The saddest part about this is that I wanted to use the card for another big purchase and that’s why I was also calling, unfortunately for them, I will not.
Awesome
by 2/23/2019 on 2020/02/06 15:11
I love using the app! It’s faster to login in and submit payment through the app than the website! Hopefully I’ll be able to retire the app once my two credits are paid this year. But definitely will want to do business with synchrony again! Because of them and me paying on time, my credit has gone up up up! Good customer service, in the chat, haven’t don’t the customer service on the phone. I recommend Synchrony to friends and family because it’s secure and the payments are easy to handle! Just good things all around!
Easy to use and navigate
by HankBanyan on 2020/01/17 13:14
Been using this app for the past two months to manage a purchase with Musicians Friend Platinum card, which is hosted by Synchrony Bank. It’s quick and easy to get snapshot of your current status, and easy to make a payment by various methods. I’d give it 5 stars if I could find a way to make my monthly payment automatically. It’s not that much trouble submitting the payment, but since I’m doing it every month, I’d rather just have it happen. Synchrony phone support was wonderful when I applied for the card (Musicians Friend special promotion), so I could probably call and have them set it up for me.
App has many bugs
by yesilikethus on 2019/07/03 04:40
Today I had 70 dollars taken out of my checking account and noticed it left my balance negative ! While trying to check on the app why and what was withdrawing from my account the app keeps closing, funny enough I can check my savings account with no worries but as soon as I click my checking the app force closes. App is useless and have always had problems with this company for example I’ve set my phone number three times now , but when ever I try to log onto my account with the computer it asks me to verify my identity with two Numbers that are not mine!! I’ve done this process three times now where I call them and adjust my account numbers but it seems to always reset. This app has caused me more problems than solutions . Canceling my accounts very soon!
Easy to Use, Easy to Pay
by GuitarGiggity on 2017/11/17 20:07
I’ve been waiting for a MySynchrony app for quite some time, and this is exactly what I was hoping for. It’s quick and easy to view all of my different accounts and their balances/due dates/minimum due. Making a payment takes less than a minute. Great user-friendly app. Just wish there was a way to view balances on promotional purchases, but that’s the only thing missing for me.
The app gives u trouble sometimes
by sjw2019 on 2020/04/17 12:41
The app is mostly straight forward except once u make a payment it will take 24-48 hours to update on your account and once I made a payment on the due date the next day I checked it charged me a late fee in that case there is something wrong with the app it needs a serious bug fixes otherwise u can manage everything from payment all the way down to the due date also the transaction history could use some work as well. Just look out for these things once making a payment don’t hesitate to check your account once in a while to make sure everything is in place
User friendly
by Serious rx on 2019/12/27 10:40
I like this app cause of it ease of use. Compared to other apps I would like to see an update that could possibly offer more detail purchased information such as what was purchased in other words in the transaction history show a recipe.... how many of us keep or lose recipes and forget what was purchased. Sometimes the app loads slow but that’s with all apps really. The design is nice for a basic interface. Over all I like the app and would recommend anyone who has synchrony to use this app.
Bank help desk doesn’t even deserve 1 star
by jas351 on 2020/10/21 02:35
What many people have posted about the customer service at Synchrony is completely true. As a bank entity things work however when you have an issue and call customer service that’s when the issues begin. The people they hire to man the NOC are extremely rude. The supervisory staff is not much better. You call to get info on your account and you’re talked down to like a child all for the sake of trying to figure out what’s wrong with an existing account. I really wonder if this bank actually has people in charge that care about their clients and want repeat business or prefer to push people away to other competitors.
Very unhappy
by Mjsgreen on 2019/05/16 12:53
This app has made me very angry. I signed up for estatements but can’t get through the app. Called customer service and was told click on log in within the email. Just tells me to open this app. It refuses to let me view my statement. The app also doesn’t tell you what your closing date is either so I accidentally made a second payment ahead of time in the same period now in order to be compliant I have to make another payment within their period which I just did. They lack all of the pertinent information. If you to know anything else you have to actually turn on your computer and sign in. What good is the app if it only provides limited information.
One or two thing missing
by ToonneeWw on 2019/09/01 12:25
The app is easy to use and convenient but it is missing somethings such as in the settings I have no option to change my passwords or user name, that would be lovely. And I also have a problem with “message center”. It doesn’t work nor do I know how to use it or what it’s for. Other than that, I love the fact that you can request credit increase and that the customer service stays open until midnight but bedsides that the app has been good so far.
1 star only because 0 stars not allied
by Nunya Bizwacks on 2020/04/28 12:52
So after talking to Synchrony Bank today my nose was rubbed in the fact since I made an off cycle payment at the beginning of April it fulfilled my autopay that was and still shows as due/scheduled on April 22. When I spoke to the supervisor they said Synchrony doesn’t administer the App. So I should speak to the third party App administrators about why the App still shows the Autopay due/scheduled for April 22. Additionally I have 2 closed accounts that still show up on the App. Ironic that a bank with a name like Synchrony throws up their hands and says that’s not on us. Synchrony Bank and App administrator need to Synchronize their info and present a better product to consumers.
Helps me in my busy life
by Crunchy Nana on 2019/09/18 14:23
I use to be a stay at home wife, but after the little ones I babysat no longer needed me, I decided to get a job outside the house. Long-short, I’m not home much with my laptop, and paying bills on time that way has become a challenge. I downloaded the app, set up my account, and it’s literally a couple of taps to pay my bill. It helps me get stuff taken care of quickly, which is what I need. :)
Horrible card
by wontacceptanyothername on 2020/03/05 17:46
Worst card I have ever had. Reports to credit agencies on a different day every month. So you never know what day you have to make your payment by. They wait several days before requesting the payment from your bank. So your bank account is basically messed up until these people decide to do what should have been done immediately when you make the payment. No I do not recommend this card. And if you charge anything within the first week after they report to the credit agencies they then report against you again. I believe this card is designed to destroy your credit. Beware!!!! Stay away!!!!
Satisfied Customer in Alabama
by Ced Hardie on 2019/10/18 09:20
I thoroughly enjoy paying my bill with this app. Very convenient and easy to access without the hassle of trying to get through to customer service. You can keep up with everything with one click of a button. Thanks for making my life much simpler by creating this app. Thanks Tate Furniture in Phenix City Alabama for your continued business and maintaining the best customer service. 👍🏽
I hate synchrony
by Thefuccen1 on 2019/08/10 13:59
When I bought my jewelry I never got anything saying that my payments would double if i didn’t pay off my total balance in two years.. my balance went from $2000 to $4000 in a matter of minutes.. I have been making my minimum payments for 2 years. I never missed a payment.. I will never buy anything on credit especially from synchrony.. I feel like I’m getting robbed.. the jewelry I bought wasn’t a deal it was a rip off.. and I asked to talk to a supervisor and he still said there’s nothing I can do.. I just got robbed by big corporation.. poor just keep getting poorer.. rich get richer from robbing the hard workers.. 👎🏾👎🏾
I am glad you made this...
by Big T Georgia on 2020/06/06 15:03
I always dreaded paying on my Guitar Center account because you have to go through so many steps to log in. Online would never remember any information. This makes it so much easier to manage my accounts. The only thing is Lowe’s card for instance is powered by you guys. Is it possible to get it in the app to? Or is Lowe’s proprietors of their card process?
Makes paying easier
by BestDSP on 2019/08/07 11:02
It was always a pain trying to make payments through the website, especially when I was using mobile data or another WiFi. As it would not allow me to, now with the app. It doesn’t matter where I am, I can make a payment quickly and leave out a few steps then going to the site.
Quick and easy bank account app for payments
by AJISZADDY on 2018/08/21 19:01
Great app for making your payment they also send you notifications in your email and on the app at least a week before your due that your payment is coming up so if your just like me that you forget when your payment due dates are on then you will love this app great looking app overall
Great Beginning!
by daveyknits on 2017/11/16 16:00
I was thrilled to see that Synchrony came out with an app that is very user-friendly especially when it comes to seeing balances and making your payments. Making payments or breeze, as well as switching between the different accounts you may have with Synchrony Bank. I look forward to any future enhancements that they plan on releasing.
Great App to make online payments
by Tater tots1222 on 2019/07/26 11:32
I bought a mattress at Mattress Firm and the Synchony app has been a great tool to make extra payments towards my principal amount. I had it set to autopay and then payed extra amounts on my phone when I could. The app is pretty straight forward and user friendly. I paid my mattress off a year early with extra payments and I feel like the ease of the app helped me accomplish that.
Don’t trust auto pay
by Fantasy ballerssss on 2020/11/24 23:05
I set up my card with auto pay which would deduct on the due date but when the due date came it would process the payment and take the money out of the bank (sounds good so far). But several day’s after the due date passed it would refund my money with no notification and charge me a late fee. I would than have to call in they would apologize refund the late fee and charge the payment. This happened again and now they closed my account! Don’t go anywhere near this bank no use when there are plenty of other good choices out there.
Good Functional App
by Mr. B25 on 2017/12/24 03:37
Been using the app for a couple of months now and have been very pleased with the results. I have not had a issue with it. Being able to sign with Touch ID has been pleasant and my bills are being paid correctly at the precise date I intend for them to be. Just hoping for future updates to make the app even more better.
I can not pay my bill!!
by Rick Rent on 2019/03/04 15:27
It started as a good app when I first got it. First month was able to pay my bills , easy and fast . I have 3 separate cards . So it was very convenient! For the pass two months , I have not been able to pay my cards . So I have to call to pay . I wish this would get fix soon . I really enjoyed the fact that I can pay all 3 cards in 15 sec vs calling it in and take 30 min because the recording doesn’t understand me when I say a amount.
Easy to use :)
by DrPhilly2JZ on 2019/12/14 16:27
Very satisfied with MySynchrony app, easy to use and understand. It just makes me excited when I make payments through the app because it’s literally three touches to make a payment. So if your reading this review go ahead and install it to your phone, you won’t regret it! - Thank you MySynchrony
Error
by ANC718 on 2019/02/07 21:02
I’ve been using the app for a couple of months, and until today I would have given it 5 stars...I do love that it’s easy to move around through the app. But lately as I’ve been getting on it, the statement balance and current balance don’t match up, and doesn’t make sense why it’ll tell me I owe my last payment amount more on the statement balance. Also, today, I tried making my payment multiple times, and it won’t go through on the app, I had to make a phone call to get it to go through.
I could be lost...
by Bdrussell4 on 2020/02/13 04:22
I love this app for my CareCredit credit card. It tells me basically everything I need to know. If there was one thing I could change, I wish I could view my FICO Credit Score... and if that is an option, please make it easier to access, because I feel like I’ve searched everywhere for it but can’t find any luck. That’s the only reason for a 4 star rating.
What a Relief!
by 122969 on 2019/09/04 15:43
This app makes paying my bill so simple it’s bonkers! It’s like I’m seeing the future of how paying a bill will be! This is the easiest & fastest app to use. Every month I pay my bill I always wanted to write a review & today I have the time to do it. If you try this app you WILL wonder why all your payments aren’t this easy. Seriously!
This is app is never accurate for me!
by FlightyBee on 2019/12/13 11:35
I don’t know why it seems so many people have such good luck with this app, because mine is horrible! I’ve made payments on accounts that even after confirming the payments never went through and making payments on multiple cards and they all get applied to one synchrony account. I have ended up with three late fees because of this trashy app. If the software designers can not guarantee a payment will be made than they need to add that at the payment screen! I will never use this wretched and inaccurate app again!
Blonde over 60 and happy with app!
by Sallys daisy on 2019/06/07 12:02
I have had absolutely no problems with paying my payments with this app. I even pay a couple a month and have no problems with it! Most bank apps won’t let you pay twice in a month and you have to call on the phone to do it. I wish my regular banks app was as easy!
Good Work
by Mr_Canard on 2019/11/21 09:19
This application is very easy to use and its structure makes it very easyvto read, understand and manage my account balance. I maintain my records and also monitor my account in the computer, and the phone application makes it easyvand convenient to make paynents and manage the account when a computer is not available.
Happy user
by kyc81 on 2019/07/16 22:41
Making payments for Room 2 Go is so fast and easy with this app. It saves all my information so all I have to do is just hit the pay button and that’s it. I don’t have to insert anymore information. The only time was when initially setting up the app. Love it. No issues so far. I’ve been using it for 3 months.
Good interface
by Xbndiensskksoxbbjfu MH on 2017/11/08 21:16
Good first impression. Logging in works, the information is displayed so it’s easy to tell at a glance what is going on. I haven’t processed a payment through the app yet but I expect it to be painless. Overall the presentation is sleek and organized. Whoever they hired to make this did a great job. Hopefully they keep it updated and provide actual support .
Easy and convenient
by Fdervg on 2020/06/11 17:04
The promotional balances for no interest are a plus and also it is very convenient and easy to set up payments. Also it is very convenient that there is a tab for promotional balances where you can follow on your payments and see how long and how much there left
Pitiful predatory company
by ZtotheT on 2020/11/08 17:15
Synchrony is awful. For no reason at all - literally my s ore is better than ever - they closed my credit account and I have never been late. So now I owe more than my available credit and it’s reflecting negatively on my credit score. Plus I cannot cancel the “account protection plan”. You call and it just hangs up on you before you get to a real person. They obviously make it impossible to cancel so they can keep getting your $10 month. I will never again support this predatory company. Disgusting.
It’s an awesome app
by VelFal on 2019/12/09 02:22
It’s incredibly helpful in many ways! Saves time gas energy and money.. you literally get to pay anywhere anytime and it’s so easy to use! Everything is simplified and I don’t have to leave my home, get in line nor drive my car etc! Love the way I can get my bill paid!
Great for Payments!
by Terrance B on 2018/02/15 01:50
I will update my review as I use the app More often. First, I gave it 4 Stars because it serves its purpose and allows me to pay my bill through the app, which I LOVE! As for giving it 5 Stars, I will review and use the app a little bit more often to see how versatile it is to get that 5 Star rating. Nonetheless, if you have an Account like I do with Lazy-boy, it’s total worth a download. 😎
Great App, Room for minor improvements 😁
by ROGUE x JEDI on 2020/01/25 18:16
App seems to run smooth with transactions, request for increase pretty user friendly. Like how it connects other cards connected with Synchrony, just wish you can remove unused or deactivated accounts, also wish devs would add a automatic payment option. Would recommend app for ppl using America Tire, Care Credit accts.😊
They are awesome
by Vincent8693 on 2020/01/09 18:12
Thanks to their lone I got the bass guitar I wanted. Plus I made the payment less by paying a down payment before any payment was do making the monthly payment go from 80 to 20 dollars so I can pay if off slowly now to build my credit. Thanks for the amazing app.
Does what it says
by Shacker on 2019/09/19 16:15
Well, it’s a finance company app that lets you pay or schedule payments to fulfill your loan obligations to Synchrony Financial. Pretty simple. The app is well designed. Clean interface and it automatically displays all accounts you have with Synchrony. I have two accounts with them from two vendors and I can schedule my monthly payments right from the app. Very convenient. You can also get a nice record of all the payments you’ve made and how much more you have to go when you are paying via a promotion - like 0% interest. It take a day or two to reflect after a payment but that’s about it. The app has everything you need. Well done.
Stick to Ally Bank's customer service!
by eisforedmund on 2018/02/02 18:42
Waited over 12m on hold because my login information wasn't working on the app. Ended up resetting my password on my desktop and logged out and back in to make sure I had everything for my new account. I tried my same credentials on this app and it says I have the wrong information! I switched from Ally for the better interest rate — but now I know why. Ally spends time/money to make sure it delivers a good customer experience. Synchrony can’t even get its app to login customers!
Not a great first impression
by Timmay01 on 2017/11/06 16:31
I got an email about the App and installed it. As soon as I logged in it said that I could not service my two account and to call the 877 number. But at the same time it showed some info for one of my accounts and that a payment was due soon! The payment due date was two days ago but I actually paid that amount a while back. Overall very confusing and conflicting information right off the bat!
So far so good
by Gimme an app on 2018/01/18 22:55
I hate mailing in payments. So far this app is working well. I love that I put in all my information once and then just use my thumbprint to make a payment, anytime. Also having it on my phone is like a reminder to throw some money towards that account from time to time.
Convenience At It’s Finest!
by Dmandanjr on 2019/04/17 17:44
Super easy to use! Enough said! Even when companies may be super expensive and are always sucking you dry for money, it’s at least nice when you can let them rob you without any hassle haha. I meant it though. I recommend this app and appreciate the company.
Rating Trends
3,2,5,7,11,10,18,6,1,4,2,7,5,12,7,0,4,7,3,5,3,1,3,3,2,2,8,4,6,4,0,5,2,5,10,9,3,6,4,4,5,6,5,6,0,4,5,5,11,4,0,6,2,4,1,4,7,2,1,2,5,3,9,2,3,5,6,5,1,11,2,10,4,8,7,4,13,6,3,7,2,8,2,14,2,3,2,9,3,2
All Versions
4.0
10,891 total
 5
8,902
 4
1,405
 3
137
 2
75
 1
372
Current Version (2.8.0)
4.0
10,891 total
 5
8,902
 4
1,405
 3
137
 2
75
 1
372
Version History
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