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App name
Bird - Enjoy the ride
Bird gives you access to shared personal electric vehicles (scooters) that can be picked up and dropped off anywhere. Use Bird for your work commute, across college campuses, with friends, or simply just to spread your wings and get some fresh air! How it works: * Download the bird app * Create your Account * Find and scan a Bird * Ride safely to your destination * Lock your bird and End Ride Bird is currently available in: * Los Angeles (Santa Monica, Venice, Westwood, UCLA) * San Diego (Pacific Beach, Downtown) * Washington DC, Arlington * Bay Area (Oakland, San Jose) * Texas (Austin, San Antonio, Dallas) * Memphis * Atlanta * Arizona (Scottsdale, Tempe) * Charlotte * Denver * Salt Lake City * Milwaukee * Baltimore * Minneapolis, St. Paul * Columbus * Kansas City * Raleigh * Providence, RI * Cambridge / Somerville * Portland * Cincinnati * Detroit * Paris If you would like to see Bird in your area, please send a note to For more information, visit
by vicicucuf on 2019/06/19 02:41
I am currently a charger for almost two months now. At first it was great extra money for food in the house and gas but know. Their tech team is beyond terrible nobody knows what they are doing i can send 3-5 different tickets in one day and will never get a reply. It is becoming a waste of my time. Recently i have charged 3 birds but for some reason it not showing up on my apps or earnings. We do all this driving in traffic trying to find a bird when half the time it’s not in the location.
Best of the best
by manuelsantini on 2019/06/19 01:15
Best scooter in Downtown. Faster than Limes
by TomEamon on 2019/06/18 23:55
It’s like being on a jet ski downtown.
$10 auto update is a SCAM!!
by Zagayer on 2019/06/18 22:52
Don’t use the crap. There’s so many other cleaner alternatives. They charge you $10 up front and auto update your payment so your contacting have $10 worth of credit. Yes there’s ways to turn this off but it’s very deceiving to new members. Can’t wait to use all my credits and DELETE this app. Also forgot to mention my Bird scooter was broken. Thanks guys :(
use lime
by hailz37284791 on 2019/06/18 19:09
takes out money from your card that you can’t ever get back. When you turn off in a red zone it locks it and you have to carry it out. Always giving network errors. Stopped working and almost got hit by a car.
by Alexismonsters on 2019/06/18 18:00
bring to eat Stroudsburg PA
Love you guys
by britmia305 on 2019/06/18 17:50
Thanks Just fix brakes please
Convenient but over priced
by IDEKWhatNameToPick on 2019/06/18 17:23
Bird has saved me from being late to class a lot over the past semester, but recent updates made it the most expensive scooter on campus. While riding if the time is 3:04 they round up to 4 minutes to make more money. I understand that it’s not a whole lot but as a college student I’m getting tired of spending the money and probably won’t use the app anymore. Still very good quality though.
Don’t trust them
by saynotojump619 on 2019/06/18 16:04
I’ve been riding bird scooters for a while now. They used to take care of their customers. Usually if you had an issue with a scooter they would contact you within a day and resolve the issue. Now they don’t even bother getting back to me. I filed a complain for a ride that never started and they still charge me over $5.00. Bird used to be my favorite scooter app. But there is plenty of other options.
First time
by Cesardoza on 2019/06/18 11:55
Easy quick and accesible
Love it
by Dishtowl470 on 2019/06/18 02:26
So easy to use and fast! I love these scooters they are so much fun! The customer service is amazing, they really care about the quality of their scooters. Highly recommend!!!
by nottovision on 2019/06/18 01:20
Brakes didn’t work
Fun first ride!
by the magic squirel on 2019/06/18 00:32
Fun first ride!
Worst service possible. No accountability for malfunction
by electric scooter reviews on 2019/06/17 22:12
When the scooter does not work they still charge you and there is no way to open a complaint or request a refund. They just charge you even though it didn’t work. RIP OFF AND HUSTLERS. The competition (Lime, Uber and Lyft) all allow you to request a refund if something go wrong. That is the way it should be.
Unfair overcharged
by genarii on 2019/06/17 19:50
I have a torn acl and I needed to go a few blocks in downtown so I hoped on a bird but my phone was at 1% . Got to my destination got off my bird and tried to end the ride but my phones died. I automatically knew that was going to be a problem once I saw the scooter still on. I had no charger because I was going to dinner and I come out after dinner the scooter was gone. I get home and turn my phone on with a charger and see someone must of road it all over town because I was charged 30 dollars. I personally believe if a phone dies while you are on the scooter that it should automatically end the ride because in my case I felt vulnerable and taken advantage of because I wasn’t able to end my ride and got overcharged.
Scooter is a good height for a person medium height. Breaks and speed is good.
by live hair group on 2019/06/17 19:16
Scooter is a good height for a person medium height. Breaks and speed is good.
Unable to log in
by TJHooker33 on 2019/06/17 18:03
The newest update logged me out and won’t let me log back in. I just get a generic Network Error each time I try to use the app.
Convenient and fun!
by Jon Jones 2 on 2019/06/17 14:42
I rode the bird scooter today for the first time and I feel like a kid again! It was so easy to ride and I was able to make it in time to work and not have to wait on the bus! That lil scooter could really move fast! Lol Can’t wait to get off work today so I can ride back to the train station from work! Thanks bird!!!
Wish I knew service area
by Third Coast Cars on 2019/06/17 13:48
App works great. The scooters are helpful. I couldn’t find a predefined service just cut out once I went outside of it
Forced to pay before I was told it’s too late
by Yaya maa on 2019/06/17 06:05
I was on my way home from work, saw the scooter, downloaded the app, tried scanning, was told to spend money, spent $20 dollars, tried scanning, and then was told that it was “after hours” and couldn’t ride.
Birds new policies earn 1 star
by Revanish on 2019/06/17 01:27
As of june 16th bird made it so that the last rider would be responsible if a bird was stolen or damaged. They make you say you locked or secured the bird when not providing any locks to secure it too hence its impossible. Other apps such as lyft or lime do not do this and so to avoid any liability use those apps until bird fixes this.
Nice trip
by msr player86 on 2019/06/17 00:12
by ramonathepest50 on 2019/06/16 17:43
Life changing fun
by Stupidstonersurfer on 2019/06/16 17:33
Very fun!
by Captain 7 on 2019/06/16 17:21
Looks like bird is twice as expensive as lift.
by regaws on 2019/06/16 10:39
(Beware) so let down.
by lord-victor on 2019/06/16 09:29
Been seeing these scooters around town. Thought they were cool. So today I had to walk across town after a wedding on a hot day thought it would be fun and easier to ride one of these scooters. So I quickly signed up for the app. In my haste I apparently “bought” $20 in credit. Which I didn’t realize is what I signed up for because I literally just clicked through the sign up. It was too late to undue what I had purchased, so I thought, whatever now I can ride a bird home. Not so. End of night comes, and the app reports ZERO scooters within miles around me. In fact it fails to report any scooters on a map at all. I restarted the app, etc. deleted and redowloaded. I was stranded! and my budget for a ride home completely blown on bird credit I didn’t even want. Walked home miles because of bird. Just great. I’d give it zero stars if I could. I really really wanted to like bird, but my first experience just destroyed it...
Ur a life saver
by ssuknowww on 2019/06/16 07:05
Fun in San Diego
by Dmont1973 on 2019/06/16 06:06
I Love Birds
by lil jon jon 88 on 2019/06/16 05:40
Birds are fast, birds are hollow, birds save lives, ride a bird.
Charging upfront only works if your product does
by No More Apple 2 on 2019/06/16 03:52
Lucky I only have them $10 since 5 of the 6 scooters didn't work. Most had no charge and one went on where but they charged me any way for s broken scooter
Doesn’t WORK
by Patpatbutta on 2019/06/16 03:06
I’ve redownloaded the app multiple times. Tried new emails, it’s useless. I keep getting ‘network error’ when I’m fully connected. Such a waste of time.
Worst $10 spent on anything
by OnurKar on 2019/06/16 00:16
I downloaded the app hoping to use the scooter service around National Mall on Saturday and despite finding and scanning about 100 Bird scooter found only one with some charge on it. Map did not show available ones and there was nobody to take care of any of those without charge. Stay away
by yrboyjosh on 2019/06/16 00:14
This I great !!😂😂
batterie issues
by 346's on 2019/06/16 00:14
it says that it still has 3 50 percent left but wont go any more
Have to pay $10 min up front
by Tessenjitsu on 2019/06/15 23:14
Absolutely ridiculous when other scooter offerings do not require an upfront large payment. DOWNLOAD LIME OR SPIN INSTEAD. They dont charge you $10 just to start.
Bird is the word !!!
by MarGarJuli on 2019/06/15 22:09
Always love the bird !!! So amazing to enjoy the fresh air
The worst!!!!
by Shauna Baker on 2019/06/15 21:31
Don’t waste your money. First of all, I like Uber Scooters it Lyft scooters, with Bird you are forced to pay $10 before the ride instead of being charged by the use. My first bird died on me. I had to locate another bird and that one started dying on me too. If you have options for lyft or Uber scooter, rent those instead.
Great way to go
by bigblockjet on 2019/06/15 19:55
Only way to go from a to b in DC. Basically costs $20/hr. Well worth it to cover a lot of ground.
by fyhfdehh on 2019/06/15 19:52
$20 for a hour ride. Why? That’s a rip off. I’m using Lyft & Line from now on
Great 1st ride!!
by Wellness Gourmet on 2019/06/15 19:35
Loved it!!
App Issues
by Mongo554 on 2019/06/15 19:32
This was the first time in numerous tries the app actually worked. Usually as soon as I open it it wants my email address then hit a link in the email Bird sends me, then start all over again.
Family ride mode
by zbarrientos on 2019/06/15 18:38
For families that want to just use one payment method and one app you should look at expanding the app for multiple riders i.e. my wife and two adult children 19 &20 trying to take a ride through the park. I wanted to pay for everyone but couldn’t
by danklilnug on 2019/06/15 16:59
New city
by Jon Bell SC on 2019/06/15 16:10
Please bring these to Bluffton SC
The new payment doesn’t make sense
by 2hotforu on 2019/06/15 15:25
I used to really like bird because it was one of the most prevalent and convenient scooter companies. But now with the prepay option as your only option to pay it has really taken away. I would rather pay for the amount I use rather than prepay and have to keep reloading because of the odd leftover amount.
St Louis first ride!
by MariaChatt on 2019/06/15 05:00
What a rush!! I can't believe how much fun this scooter ride was! Will certainly do this again!
Broken, low power, see it everywhere but barely find one you could ride
by Ch0614 on 2019/06/15 03:29
It’s hard to find a bird scooter which is with enough power. After I finally found it, I had to put $10 in my balance, then I couldn’t even start the scooter. It’s a tragedy, I ended my ride immediately and they still charged me. I tried to write a feedback right away, but the app just got stuck. I don’t want to use this app anymore, could I get my money back?
Bad App
by Mark from Tampa on 2019/06/15 02:13
I’ve deleted my Bird App and using one of the other many other options. Too many times I’ve scanned a scooter, it says it’s in use then later I find out it has charged me even though the history shows zero moment. I get alerts 20 min after I’ve left and it tells me my scooter is unlocked. Avoid Bird and use another brand. Customer service does not respond.
It didn’t work for us!!
by Pwizzle123456789101112131415 on 2019/06/15 02:12
It didn’t work at all. We couldn’t speed it up
what an amazing idea
by teenaabee on 2019/06/15 01:30
such a fun ride
Wish it would be more open...
by joshwhatk on 2019/06/15 00:47
With how much money I am spending. Pretty shady, not cool. Please put my current cost on the screen.
Double up scooters per device
by jahshnsllwjhahabskjd on 2019/06/15 00:46
My husbands phone died, so we weren’t able to use the scooters for our return trip. Would love to be able to use multiple scooters via one app.
by IG fit on 2019/06/15 00:43
The walking gps needs to be faster and more detailed.
Dangerous! Loose handle bars!
by Ender69 on 2019/06/14 23:02
The ones I have found have all had loose handle bars. Which means they are not maintained and dangerous to ride.
Whooo hooo
by Tiffany0309 on 2019/06/14 22:23
The best
Great customer service
by koj288 on 2019/06/14 22:04
First time on the scooter was a good experience. Second time my friend and I ended up with slow scooters that wouldnt speed up properly. I let them know my disappointment in the scooters and they reached out trying to fix the issue. Greatly appreciate the effort and responsibility of the company. Scooters aren’t usually slow and customer service is great. Would reccomend!
We like it
by tephy28 on 2019/06/14 22:02
Way fun! Super scary but also weirdly safe! Bird is the word
So disappointed!
by G..........37 on 2019/06/14 21:16
I wish I could give a zero star! It’s the first time I was trying the Bird scooter. The one I got kept getting locked up somehow. I was riding it and trying to cross the street and it’s locked up again in the middle of a busy road! I could do nothing but dragging the scooter off of the road and I got scratches and bruises. I contacted the customer service in the app. After sending two messages, no messages could go through anymore and keep getting error message saying failure. My phone signal is very good and I could send messages in any other apps. Very disappointed experience!
Ride Memphis
by Gadgitlee on 2019/06/14 21:00
Saw several people riding scooters in downtown Memphis and decided to try it. Easily downloaded the app, then a quick ride around a parking lot for practice. Did 2.5 miles in 25 minutes and had a fun time doing it. A really fun way to get around. I highly recommend it
Love bird scooters
by sktrabe22 on 2019/06/14 18:44
They should have bird scooters all over the world. Makes getting places so much easier !
by Shnsin on 2019/06/14 11:50
If you are in an area where you work, especially around a parking lot. Customer support is run by a bunch of monkeys and clowns because it takes MORE THAN 3 TIMES to get an issue resolved—even if the changes are supposed to take place within up to a week. What a joke.
Awesome :) The Bird App
by brianv425 on 2019/06/14 11:41
This is so convenient, I love this app they need to put a Bird app In every City in America !!! :)
by JSB082367 on 2019/06/14 05:24
Rode tonight for the 1st time & I wasn’t very good at it but it sure was fun! Again, please!
The app literally doesn’t work
by nat_______ on 2019/06/14 04:46
This app was charging me for a ride when the scooter literally wouldn’t work. Then the app “froze” as I tried to cancel. Extremely disappointing app that seems to have A LOT of glitches. Will not use again.
Whole new way to surf the beach!
by goodtimes2019# on 2019/06/14 02:41
Good times with mi familia!!
Birds are Broken
by Brendan francois on 2019/06/14 01:01
Half of the Birds don’t work! Of course there is a $1 flat fee so you’re charged at least that before realizing the Bird is broken. Waste of money and time looking for a Bird. Have yet to see if they’ll reimburse me.
Freakin awesome!
by morgyyymorg on 2019/06/13 21:34
Traveling from Houston and I have never seen a bird before… It was worth the trip driving from Houston just to ride that scooter! So much fun!
by bseam on 2019/06/13 21:27
This update is really frustrating. Stuck in an endless loop of verifying emails and since my secure email won’t let me copy the 32 character token code difficult to commit to memory. Will head over to the Lyft scooter.
by Kgraydon on 2019/06/13 19:20
Great job you guys
GPS locations
by Isaac Henriquez on 2019/06/13 19:16
I just wasted 19 minutes from my lunch trying to find 3 different scooters on the same street that were never there. As someone who only has 30 minutes for lunch this is extremely frustrating.
Doesn’t work
by B star money on 2019/06/13 18:59
This one doesn’t work.
From a Charger
by Israellove on 2019/06/13 16:16
Must have not been able to support the poor service because the app still loads for Minneapolis St.Paul but after last fall all birds are gone. No birds to be found! We were constantly looking for red listed birds that could not be found. What a worthless amount of work for such poor pay! After a few hours of that we all should of realized that the management herein was not worth working for. So... no birds to be found in Minneapolis or St. Paul MN. I feel bad for the franchisee. Assuming you lost your shirt and called it quits with most of your birds because they did not setup to charge users for theft, hiding, and destruction of the birds. I could write a book about stories of birds seen behind MNDot fences with barbed wire because a user ran out of battery and threw it as hard as they could over the fence. Or the bird I saw in an open garage and the guys said I could retrieve it... without any brain or wiring, light, or braking system still attached. Fun to find a bird five stories up in a parking ramp because I got to ride it down to the street. Not fun seeking out a bird near a construction site that had lots of railroad containers and a pit - never found. I constantly had to leave notes when searching that this bird “must be in this apartment building” or is “not at all anywhere near this gps point.” I’ll miss the little birds but alas a new species has arrived... spin and lime!
by Sluna88 on 2019/06/13 04:53
We get to have fun !!
Broke down
by Sasharb on 2019/06/13 03:53
Broke down
by Bidermanos on 2019/06/13 02:39
Janky app, janky scooter (had one with bad breaks last night).
by LADellay on 2019/06/12 22:10
Maintenance is a concern. Bird more than any other scooter is most likely to be broken and dangerous. Parking restrictions and a poor GPS map experience puts bird at the bottom of my list
by MIT mermaid in training on 2019/06/12 20:46
I just moved to Salt Lake City from Cleveland and I’ve never seen these motorized scooters and OH MY GOD IT IS THE BEST THING EVER!!!!! So easy to get the hang of and maneuver! I seriously can’t stop smiling
Bad app, lack of customer service.
by elliells92 on 2019/06/12 19:56
I’ve ridden and charged the scooters. As a rudder they are a lot more expensive then lime and more of a hassle. As a charger there are a lot of errors. Sometimes when trying to drop them off after charging it will remain in my tasks but when scanned show as invalid. I have the new iPhone XR and it has all of its updates but for some reason my boyfriend old Samsung phone can scan a code exactly the same way as me and for him it works. Sometimes when it’s time to “release” the bird scooters there are no drop off locations available so you just have to refresh the app constantly and it becomes an all day hassle. I don’t mind that it generally cost a little extra to ride but it is difficult to communicate with customer service as they are slow to respond and it seems automated so if you have any issues don’t expect bird to resolve them.
by kronkerns on 2019/06/12 19:16
Love the birds
Too much fun
by F1MBZ on 2019/06/12 05:53
I’m hooked.
New update
by jdaniel15 on 2019/06/12 02:48
I absolutely hate that you need to put in credit before using.
Great for short trips. Search for parking no more
by ExploSean5 on 2019/06/12 00:47
I just road 1.9 miles to pick up my car from the auto mechanic. Trips like these are perfect for the e-scooters. I also use it o connect to public transit, as well as go to spots near our place. It’s great not having to deal with parking! Many people ride e-scooters without helmets- pretty unsafe!
by hdhebehebd on 2019/06/11 21:50
Awesome so cool!
by STEPTOE0304 on 2019/06/11 19:19
Nice Ride 🙏🏾
Unfair Pricing
by henri hov on 2019/06/11 14:54
The prices increasing has made using this app tremendously inconvenient for me. I will be having to take my business elsewhere.
App Sometimes Doesn’t See Birds
by mementomorgan on 2019/06/11 14:06
The app will charge me the minimum of $10 and then it won’t see the birds. I was just at a group of 6 and the map didn’t see any of them. I was finally able to start my ride on the third scan. I don’t think these were reserved. It was the morning and they were in a nest. Sometimes I would hit “Ride” and nothing would happen. Also it’s super lame you now have to have a min of $10 balance and it turns on auto balance. I should just be able to use Apple Pay to top up when I need to. If it’s connected to my card why do I need to have a balance even before I ride?
Way too expensive
by hiroybal1222 on 2019/06/11 13:43
Next time I will take a lime. My friend and I took scooters for the same time and distance and his was half the price on Lime.
by Gnarlie Sheen on 2019/06/11 11:27
It says $1 to start but you have to put $10 in the balance
Just testing
by Ty jj on 2019/06/11 02:16
I try to see how many scooter are in my immediate area and you CAN’T even allow to see that unless you set up a payment contract . Lime scooter allow that on their app
by nesle on 2019/06/10 22:50
Too much!!!
They do not refund
by smith7902 on 2019/06/10 22:17
I have used bird several times now when I have initiated a ride with a scooter that appeared to be working. Both instances the gas or power was broken and I was unable to ride. I was charged both times and politely asked for a refund to no avail. Poor customer service.
Preload prepay
by vmw2c on 2019/06/10 21:59
Go back to the original payment style.. pay as you go. Who prepays minimum $10 for a bird? That’s a lot of ride time. Consider reducing this to $5.
Not dangerous
by shitmarketing on 2019/06/10 20:51
Best ride ever! Doesn’t feel dangerous.
Aweful customer service
by Dave rodenbeck on 2019/06/10 20:41
The app is designed to trick you to buy a plan. Despite I refused, I saw that I charged $20 for a stupid scooter ride which I do once a year. And nobody reply to messages in the consumer service section
Expensive but good
by atrryu on 2019/06/10 18:55
Is expensive but is really nice
Rider beware
by fkuber on 2019/06/10 18:10
They will charge you for leaving the service area and you are forced to walk a heavy electric scooter that is disabled back to the service area without warning you upfront about leaving the service area. It’s dangerous to check your phone to see the warning you receive about leaving the while riding. As a first time customer I’m disappointed at best
Fun to ride but horrible transaction expirence
by misschriss08 on 2019/06/10 18:00
I will not be recommending this app to any one. This app does not notify you of how much money your spending. My first ride cost me 3.75 and I didn’t even use that scooter because the battery was dead. The they reloaded my card for $20 when I didn’t even select that option. In all they charged me $30 total for using a scooter for maybe a total of 1 hr. Luckily I got the $9.52 refunded back but what a horrible transaction experience. My husband used a different scooter app and only spent $13. And we both rode together for the same amount of time. Very disappointed and I will not be using bird vehicles ever again.
by nemethfamily on 2019/06/10 17:11
I had a great time riding it it was so fun🥰🥰
Life changing
by Math986 on 2018/06/20 04:38
Not only does Bird provide me an additional, incredibly convenient method of travel around town, it came into my life at a perfect time. I had just moved to LA and was feeling a bit down. My Birds became like a family to me, always there to give me a ride, whenever i needed it. And it's not just like getting in a car, riding a Bird really is like flying. I always put my phone away and forget my problems when I hop on that scooter. It's sort of like surfing or a yoga practice of sorts. Just when I didn't think life could get better, I made the leap to sign up as a charger. Well I'd better not get started, but let's just say the opportunity to give back to the flock while adding a little supplemental income was just the medicine I needed. I've made new friends, got this second job, and life is good again. Thank you Bird, you're the best! Also, the product is just so much cleaner than Lime's. Sleek, classy, and effective, that's why I choose Bird.
Update charger experience seriously needed
by Magne333 on 2018/07/20 18:39
This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
Disappointed Charger - Lack of Support
by Kismetqueen on 2018/08/25 19:57
I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble... My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...
Failed lock attempt; no customer service response
by Dread2U on 2019/06/03 13:18
Finished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point.
Unscrupulous company
by olwangadang on 2018/11/26 11:13
I’m 40, live downtown and am a full time paramedic. I just wanted some extra $$ without being coughed on. I’m honest and I’ve never been reprimanded at a job. But I was fired from Bird as a charger on trumped up lies because after several weeks of charging I found I was only being partially paid for certain birds and flat out not being paid at all despite following all of their rules. I wrote a long letter with details and called out their practices as unacceptable. Two days later I was told I was terminated without appeal. I’m not eligible to ride even..took them weeks to pay, days to respond to queries..the app functioned great most f the time but when it didn’t it was a nightmare. If GPS is off a normal drop off of a couple minutes turns into 30..birds at my home that were properly scanned suddenly alarmed and I had to recapture them. Not once but twice other fellow chargers were on my doorstep looking for birds. They showed up on their maps as uncaptured but were sitting in my tasks. Company just doesn’t care and everyone I knows now knows my experience. It’s all kind of sad because when it worked it was great and the dream of it all is grand but it’s just..failing.
Need to get much better at public access-ability and safety
by tjdp01 on 2018/07/13 20:29
The experience of riding a bird scooter is very fun but there are some things that the company is being very irresponsible about. Very recently they removed the feature allowing you to report bird scooters that are strewn into the sidewalks, bike paths, and even the streets. People who repeatedly do that should have their privileges temporarily revoked so that you are required to park them thoughtfully. Some people take issue with the fact that nobody actually wears a helmet, or the fact that you have to ride in the street even though on a scooter you can’t use hand turn signals, or the fact that kids are using them, or the fact that loads of people ride double. There’s other safety concerns that are harder to solve, but if bird is removing the ability to report bad parking, then they are not working to solve the nuisance that they’ve created with birds on sidewalks, or sticking out of medians into the street, or strewn across the busy bike paths. My neighbor uses a wheelchair and has to kick these fallen scooters out of her way just to use the side walk. Bird can do way better. That’s what tech is for right? solving problems. Bird should solve this problem.
Great pricing, even when you mess up
by Vulpas on 2018/10/10 01:34
So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
I wish I can give negative stars for this garbage app
by angelmetal on 2018/07/11 06:31
I don’t enjoy the ride. Wherever it shows me there’s a scooter there isn’t. The app never works. My camera doesn’t work ONLY ON BIRD. I uninstalled the app and logged back in and still it doesn’t work. Wherever it shows there is a bird to charge, only 25% of the time it’s there. And I’m talking about the easy ones to find. Everything about this app is trash. Their customer service never replies and is just nonexistent. I spent 20 minutes walking in 120 degree heat and NOT ONE OF THE SIX locations that showed there was a scooter was actually there. Not even on the same block OR the next block. The map never gets updated. The navigation on the map is also garbage and backwards. I spent over two hours driving to every location where there is a Bird. After one hour I gave up on the hard one. And even the green ones that are 5 dollars aren’t where the map shows. Bird is the worst and most garbage app I’ve ever downloaded in my life. You lost a customer, Bird. I hate this app. It’s not worth the wasted time, gas money and frustration. Do yourselves a favor and save your effort and time. Don’t download this garbage app.
A Bird Charger’s Review
by Absuwjwsush on 2018/10/17 22:03
This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However: People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!
The Time Has Come
by HarpMeister on 2018/02/03 00:44
I see a lot of people are actually reviewing the service and not just the app. So, I will do the same. The app itself, is fine. I have no issues with it. It finds the scooters, unlocks or locks them.. payment can be a CC or Apple Pay, which is a big plus for me. The scooters are great. They are better than the Santa Monica or LA bikes. Cheaper and you don’t have to find a frigging docking station to leave them at. In Venice. / Santa Monica, the scooters go where I go. And find them where I am. The only criticism I might offer, is that that folks who are being paid to charge them ( you can make $5.00 per battery) leave the units active In their garage or even in their car. So using the app, I find myself standing in front of a locked garage or at Someone’s van with 3 or 4 scooters inside. I
Never A Bird When You Need One
by looktostars on 2018/09/19 00:00
Bird is fine when you find one that works. I walk to work in DC from 17th and R NW in to L and 15th NW. this is a fairly major route for people walk to work in the AM, and home in the PM. There are never any Bird’s along this route, because of it being a major walking commuter route to downtown. And when there is a random Bird along that route, it is either out of juice or off-lime due to damage. I am sure it is a never ending struggle to keep repositioning Birds around a city. That said, it would be nice if there were more of them on 17th between U Street NW and Mass Ave NW at the other end for the morning commute. And those that are there are working / have juice to be operable. I keep looking at other people riding Birds and wonder to myself, where the hell did the fund theirs? And where did they find one that works. In closing, full disclosure: I did just rented one at about 7:45 pm, with no problem. Had a nice ride. However that is the exception in my experience, and not the norm.
Be aware of Price Discrimination
by z2m3^4 on 2019/03/05 07:54
Be careful of being overcharged! A friend and I took a leisure ride around the city. It was my first time and I put in all my information but didn’t notice that Bird was charging me more than double what they charged my friend even though our birds were side by side and we went the exact distance and there were lots of unused birds all over the place. I emailed and asked about the price discrimination and was told something to the effect of we understand your concern and we are in the process of improving our fleet. I emailed them back showing them I was being charged $.35 a minute while Lime was only charging me $.15 a minute at the same time and from the same location, and why should I be singled out to carry the weight of repairing their fleet. In my opinion it was not good customer service and I have not heard back from them. I regret my ride with Bird as it cost me $20+ which it took all the joy out of the ride. All that to say I plan off loading the app as soon as I use up my credit and going with lime who only shows the $.15 a min.
Worst Scooter App (in Portland)
by Of Monsters and Cats on 2018/10/06 06:19
I have used all the other scooter companies in Portland without any problems, but not Bird. Bird has several problems that prevented me from using any of their scooters and they all stem from the fact that they require a driver’s license to be scanned into the app. Firstly, there is no option to do this before trying to rent a scooter, which means that you’re left standing on the sidewalk trying to scan your driver’s license into the app. The moment when renting a scooter is usually one where I’m short on time, so this also becomes very inconvenient. Secondly, the driver license scanner did not work - meaning I had to enter information manually. Thirdly, after entering the license information, I was not able to submit it on multiple occasions due to a “network” error, even though I had a good cell signal and unlimited data on my cell plan. Finally, none of the other companies require important personal information such as a driver’s license to be submitted to the app, which makes Bird seem to require additional info for no discernible reason.
I want my money back and fix your scooters
by DJ AMK on 2019/02/10 18:31
I am a transfer student from Dubai and don’t have a personal mode of transport and resort to other means of transport. I found the system of electric scooters offered by Bird and other companies to be cost-effective and fun. And the fact that it helps me engage in conversation with people as I meet them on streets while asking for directions and enjoying the view is refreshing. Coming to the point: I took a 20 dollar package and was disappointed EVERY time I rode on of Bird’s scooters. Either the brake doesn’t work, the throttle is stuck or doesn’t retract or the scooter is noisy and squeaky (feels like it’s going to break any moment) or it is slow and sometimes I end up having to push the scooter myself. Not complaining about pushing the scooter, it is good exercise, but that’s not what I’m paying for. I unfortunately cannot use other company’s services until I finish the package I brought. Won’t be renewing the service package nor will be using this service again. Thoroughly disappointed.
by MDDiegoBello on 2018/10/16 04:50
As someone who rides around sometimes with a charger for this company, I suggest you guys implement fines for bad parking. I live in Atlanta and there are a bunch of scooters parked inside parking garages and in residential buildings. It becomes a nightmare to go around looking for birds when they are at someone’s apartment or inside a building because she doesn’t trespass so she wastes time and gas driving around to find herself looking at a building and contemplating why do people park inside. Add fee for bad parking, make people park in the streets. In that way, you don’t take the chance of losing the scooter, easier for chargers to pick it up and have it ready in the morning 100% charged and also report more damaged scooters so the customers don’t pay for damaged scooters. As a customer that I am, I’m very happy with Bird!!!
WARNING: Cutting wires!
by 172827djud on 2018/04/30 23:44
First off this concept is amazing and I love their service. The problem is with the people who don’t. I just came across a whole flock of birds with the wire cut, leaving them useless. I have also gotten on a Bird with a cut wire and didn’t realize it and when I tried to ride it, well, it didn’t work. (And I was charged) this is more of a warning I guess to anyone who is out looking for one: if you see a cut wire, don’t use it! Also if it’s near the end of the day and you see a flock of them together on the app with 100% charge, best to steer clear. I don’t know what the company can do (protected wires? Idk) so like I said this is more of a warning. Other then that I love this service so much, it’s so much fun.
Birds don’t even work sometimes
by Goldvguufdhi on 2018/11/18 15:42
PLEASE READ: I’ve only bought a bird twice. The first time it worked fine. The second time, it was 8:30 pm and 30 degrees outside and I needed to take a bird 0.75 miles to my car. As soon as I activated it, I realized the motor didn’t work and I had to use it like a regular scooter all the way to my car in the freezing cold weather. I’ve ridden them before so I knew I was working it right too. And on top of that I was sick (which is why I choose to take a bird in the first place). After going half way, I had to cross a busy intersection so I tried to hit the brakes to slow down. The brakes didn’t work either. I had to physically jump off and start running besides it to slow it down before I hit the intersection. Overall, very disappointed by the experience and I’ve been trying to reach out and get a refund for $1.75 because I would’ve been better off walking and I couldn’t get anyone to help me with that. Definitely not going to try birds again for a while.
Scamming for different rates for different users
by Josh0919 on 2019/03/15 03:59
My husband and I were on a ride back home and decided to try bird for the first time. Looking at the price online we thought it would be a good option since we live 3 miles away from downtown Austin. We decided to download the bird app for the first time of which we both activated with scooters right next to each other to go home. Later we found out that I was charged double the price as my husband as the unlock fee was one dollar but my cost per minute was $.35 instead of my husband‘s fee of $.15. I wrote customer service to out what was the issue and was told that my payment window on my bird app was updated to the most current price. I will not be using bird ever again as this was a horrible customer experience and even though my husband was charged a lesser amount he has also decided to diss activate the app and only use a deer scooter companies who are transparent with their pricing and provide good customer service.
What Customer Service?
by AmberMa3 on 2019/02/10 19:54
I submitted help requests because for some reason after uninstalling/reinstalling the app, it will not allow me to ride or charge anymore. Each one of the tickets I’ve submitted have been closed out without any response. The app doesn’t allow me to ride or charge anymore. If my account has been terminated, you’d HOPE they’d have the decency to explain WHY. However, since I have not once violated any terms of service on either the rider or charger end, it doesn’t make sense why they’d decide to terminate my account. After looking online, it seems I’m not the first person this has happened to, it’s a frequent occurrence with this company. Looking at the app (and my email), it seems each of the 8 emails/messages I’ve sent have been closed it without any reply. Terrible customer service and terrible way to do business. I’ve been letting everyone know how ridiculous my entire experience with them lately has been.
Great concept. Badly implemented
by Felipe Gonzalez 99 on 2018/09/20 22:00
The concept is great. Out of the ten times I tried to use it I have only been able to do it once. Not going to lie it is a great. Today was the wort day for them. I took a scooter they charged me and everything but then the scooter didn't work. And guess what? I did not get my money back. Their customer service never replies. In the afternoon I went searching for a scooter to take me back home. I walked to the nearest one and it said it was damaged. Then I walked a block further to the next scooter and it said it had no connectivity (this happens VERY frequently). Then I walked about 4 blocks towards a place which showed that two were parked. When I got there, surprisingly there were none. I gave it a last chance and searched for another one that was nearby but it wasn't there as well. By the time I got home walking I had walked about twice the distance I had to walk all due to the unreliable birds. Very unsatisfied by this app and service.
Flawed business model
by jeffitz on 2018/06/09 01:30
At first I saw the Birds and thought, “Oh, that’s kinda cool, and interesting.” After a few months I see they’ve more or less unleashed chaos on the streets. The problem isn’t the app, or the scooters, it’s the users. It seems the people riding them often don’t feel any sort of responsibility for them since they don’t own them and aren’t held accountable for how they use (or abuse) them. As a result the Birds are often abandoned blocking sidewalks, alleyways, and streets and cluttering up people’s yards. That’s on top of those people who ride them recklessly on sidewalks and in traffic putting others at risk (makes me wonder if the riders think Birds have a forcefield for protection around them that makes them magically invincible). The dockless idea is interesting, but, unfortunately, people can’t seem to handle it and police themselves, and Bird is in no position to hold their customers accountable for how they ride or where they leave the scooters with this business model.
Just poor quality
by DozerMM on 2019/03/14 13:11
Most of their scooters are broken or operate very questionably. I never feel safe when I am riding a bird because 98% of the time the handle bars are super wobbly or something else on the scooter feels like it is going to fall off. Their customer service is terrible no one replies when you report the scooter to be damaged or malfunctioning which leads me to believe that they don’t care and that they don’t maintain their fleet. They are price gougers forcing me to pay for a 10 dollar credit instead of per single ride. I think this is what bothers me the most I don’t understand why they force you to pay them a minimum of 10 dollars and why I can’t just pay for the ride per use. Honestly this is a terrible company that shows little interest in the feed back their customers give them or in maintaining the operational integrity of their fleet of scooters I regret giving in and paying them 10 dollars again for a service that is so sketchy.
They do not refund for broken scooters
by Shainalynnfggytvv on 2018/06/14 23:25
The scooters are fun but I've had much better customer service from all other scooter apps. I tried to rent a bird but realized the wheel was completely jammed and the scooter wouldn't start. Bird charged me for the ride despite me locking it within 20 seconds and the scooter not moving at all. After reporting the issue to Bird I expected a refund instead I was given a partial credit. A credit I could live with but I would expect a full credit (Limebike scooters for example don't charge your card if the rental period is for less than 2 min). It was less than a dollar which is why I'm even more disappointed in this company- why are they stealing pennies from customers? Just be careful- and check your bank account if they do claim to give you a refund they likely have given you a partial refund. Also they advertise "give a ride get a ride" but it doesn't work on the app and customer service has yet to help.
Doesn’t compete
by ICouldntFindAnyOpenNicknames on 2019/05/01 23:28
Just use Lime or Jump. Bird forces you to input money into an account on their app, which is inconvenient and forces you to pay in large increments. Additionally they force you to input your drivers license info into their app, which varys from a minor inconvenience to a major red flag depending on your opinions on data privacy. also I suppose this depends on where you’re riding, but I have yet to find a Bird scooter that actually works well, the one time I came upon a bird and was actually able to use it, it’s battery died about a minute later. the other 5 or so times I’ve tried to use it (trying to use up the minimum $10 I had to input onto the account) it has displayed an “unavailable “ message after spinning its wheels for 5 minutes. in my experience riding rental scooters, JUMP (by uber) and Lime is a far more user friendly and pleasant experience where you come out feeling like you found a bargain, not like you were cheated.
by MarissaRinCat on 2018/10/09 16:23
This is my second time I’ve come up with an issue with this company. The third time I rode one of their scooters I fell off due to their brakes not working and they didn’t do anything for my injuries. And now one of their scooters was not working properly, I immediately canceled my ride (it was only 10feet of trying to work the scooter) and I’ve yet to get a response to refund my $10 they charged me for TRYING to use their scooter. The customer should not be the one punished for your BROKEN SCOOTERS! I want my refund! I’m very unhappy with your broken scooters placed on the streets to “use”. Unless you want to play a game of chance (get injured/ have your money taken) don’t use this company. Yeah the ride is cool when it actually works but I haven’t gotten a chance to fully enjoy due to these constant issues I have been having with their product and the company not helping out with it.
A little glitchy
by psbuckley on 2018/12/31 17:38
I’ve been both a charger and a mechanic and both sides of the app have issues that seem to go away and then re-appear. 1. Starting the app initially always goes well, but occasionally the toggle to switch to charger/mechanic mode either does not appear or takes several seconds or a couple minutes to show up. This occurs on both my and my girlfriends phones. 2. On the charger side, Bird seems to waffle between wanting to use damaged-bird nests and not using them. This seems to change back and forth depending on (possibly) who did the update and what version they chose to build off of. This is easy! What will you do when you have a hard issue to resolve? 3. Also on the charger side, the option to mark a bird as damaged is currently not available (See last two sentences of item 2 above). 4. All of these issues have been reported to the charger help desk, but the info seems to go NOWHERE! Here is a typical example of the the response you get when asking a question - “Charge and release as normal” If the question were this simple, there would be no reason to send the question and no use for a “help desk”. Bird might be a great company someday. Right now, they have a tremendous amount of work to do.
(Beware) so let down.
by lord-victor on 2019/06/16 09:29
Been seeing these scooters around town. Thought they were cool. So today I had to walk across town after a wedding on a hot day thought it would be fun and easier to ride one of these scooters. So I quickly signed up for the app. In my haste I apparently “bought” $20 in credit. Which I didn’t realize is what I signed up for because I literally just clicked through the sign up. It was too late to undue what I had purchased, so I thought, whatever now I can ride a bird home. Not so. End of night comes, and the app reports ZERO scooters within miles around me. In fact it fails to report any scooters on a map at all. I restarted the app, etc. deleted and redowloaded. I was stranded! and my budget for a ride home completely blown on bird credit I didn’t even want. Walked home miles because of bird. Just great. I’d give it zero stars if I could. I really really wanted to like bird, but my first experience just destroyed it...
Great Concept
by RhiaRhiaRhia on 2018/12/27 11:53
My review is 4 and not 5 stars for a few reasons. First one being the new “balance” feature; I think paying for individual rides is more practical than having to add $10, $20, or $50 onto the account when my average ride costs less than three dollars. I wish there was an option to still pay for single rides one at a time. Second, the fact that the scooter unlocks and starts charging me money, yet doesn’t want to “connect” to my device, so therefore the scooter doesn’t start. But is somehow still unlocked.. I’ve had to call at least 5 times for refunds due to these errors. Props to customer service though, they’re always helpful. Overall I love riding these scooters but there could be a few minor improvements.
A game of trying to find where it’s OK to park
by Mandy Filipi on 2019/03/08 17:46
It’s like a fun game of gambling if you’re into that kind of thing. Your scooter starts beeping. You don’t know what it wants. You try to lock it. You’re notified you’re not allowed to lock it in that area. You’re losing money every minute it’s not locked. It’s a thrilling race against time! The app doesn’t tell you where the parking zones are. Giving you hope of being free from the game, it tells you the only thing it needs is a photo of the scooter in a particular place. But time is ticking and it gives no indication of that place. It’s a fun game if you’re bumming around alone on a Tuesday afternoon, however, I wasn’t doing that. I dragged the thing around for an hour looking for a place to park it. I took 4 million photos of it in places it prompted me to park (near a bike rack, away from sidewalks, etc.) I now have more photos of this scooter on Venice beach than I have of my vacation with my boyfriend.
Charger life is tough
by dubbyaPOW on 2018/09/03 13:31
There’s lots of competition and my mind is kind of blown by the amount of cheating and hoarding. The only thing that surprises me more is that bird doesn’t really seem to do anything about it. I forgot to scan one of my Birds and immediately got put on a 4 day suspension where I could not charge, so I’m not sure how these cheaters pull off 10 or 12 birds in a garage for a week. Bird also won’t release more chargers, so charging more than 8 or 9 birds a night is tough and at $5 a piece (which is pretty normal, the higher priced ones are usually dead markers) it’s hard to get the right time/money ratio. Over the weekend I usually get crazy and spend 3 or 4 hours each day collecting and sorting birds. I usually charge 12 or 13. One day I did 25, that was a long one.
Best app ever invented
by Vin Dissel on 2018/10/11 22:42
I’m usually a very harsh critic and give very few positive reviews. But I have to say that the bird app is the greatest software ever invented. Facebook doesn’t stand a chance. But I have to say it didn’t always start this way. This app used to be really terrible and very buggy. It was basically unusable. But all of a sudden the bugs just started disappearing and underneath blossomed a beautiful flower. I called Bird headquarters to find out what it was they did. They told me that they hired a modest, humble, but good looking programmer, named Edgar. I was awestruck. Now my life will never be the same. Thank you Edgar. You are my salvation. You have made the bird a better safer place because in this mad world.
Just a baby
by Nicholas Galindo on 2018/12/28 23:59
The ride are simple the get you to and from. Tech is okay could be a lot better but good for just being a baby. The real thing I'd say make immediate improvement on is the scooter itself. It could have better wheels and overall quality structure could be improved. What if we added levels to better scooter as in basic, and premium. Premiums can offer Bluetooth speakers, or something flashy. Something along that line. Give the riders a different experience. Something to separate and improve the over to competitors. Now we could talk about adding a month service where you personal rent the scooter for a cheaper price and they charge it at home and eliminate the middle man charges ..........let's now go on a ramble now .
Makes chargers lives miserable
by hutegger on 2018/12/20 14:19
The idea is great - the implementation needs plenty of improvement! * Showing birds that are lost, cluttering the map, sending people on wild goose chases without a chance for success * often displaying error “something went wrong”, with no indication how to make it work, often not even possible to see what state the process is! * displaying birds that have long been picked up - either by riders or chargers * „help“ feature hidden, difficult to get to, copy function partially disabled * damage report doesn’t allow text, but has only subset of what could be wrong. * fully charged birds show as 1/2 charged in app * filter in „find birds“ map loses values when leaving and going back in * pics taken and sent through help dialog get lost * help dialog gets stuck to the point where the app has to be killed and restarted to be useable And more issues i can’t remember right now! All in all, the app, the processes, and the scooters are in dire need of improvement! For the little money even if everything goes smoothly it is barely more than minimum wage. But, things hardly ever go smoothly! I can’t remember a single instance were both the capturing and releasing went without a single problem - and I’m doing this for 4+ months now!
Software lacking
by Nate hdrkdhdnd on 2018/12/16 15:20
I has a charger that makes money by charging scooters for BIRD, I can’t stand the fact that whenever a scooter won’t release in the morning because of a network error, I have to wait a day or two for them to remove it from my list so I can go out and get more scooters. I lose a lot of money this way and it’s stressful. You cannot pick up scooters when there is an overdue scooter in your “tasks“ menu . Maybe they can put an option in the app so that when a charger cannot release a Bird he can just tap on the scooter in “my tasks“ and it will give him an option that says “cannot release bird“ that way it is removed from his “tasks“ and they can resolve it back at the office while he is still able to pick up scooters that night and continue making money.
Very good, but charger mode needs some love
by Jeffinmt on 2018/05/22 23:30
Normal ride mode is great. Sometimes a little slow, but nothing to sneeze at. Charger mode works well about half of the time. Zooming out frequently will freeze the app if there are a large number of birds on the map. It seems like you are blocking user interactions while the server query runs (which makes sense), but if the server is very busy you spend a long time with an essentially frozen app. I suggest using some kind of clustering algorithm to reduce your pin count. For example, if I am zoomed out far enough, you could “group” birds that are overlapping with a single pin that shows the number of scooters in that small area. Overall, very good app considering the amount of magic happening on the backend. Keep it up!
Great but needs a few key features
by annonymouss on 2018/04/14 01:10
In SF Area these are very popular right now and there are not enough scooters. I wish there was the option to reserve a nearby scooter for 2-5 minutes, as long as you’re within say X feet of the bird. The reason for this is every time I start walking towards the closest bird, even if it’s just 2 blocks away, it will be taken before I get there. Often times the person will just be hovering over the bird before they start their ride so the scooter is still “active” but this person is holding on to it waiting for their friend or something. I find myself ping ponging around trying to grab a scooter before someone else a lot and end up wasting more time and energy than just taking a lyft or uber.
Works like other electric scooters but not as good.
by Amazingdriver on 2019/05/05 05:43
Was in Paris and found all the electric scooters that populated the city since my last visit. It looked like bird was one of the more prominent around where I was so I decided to download the app and give it a try. Apple Pay wouldn’t let me put money on my bird account. Had to manually enter credit card info twice. Once I got started, first scooter didn’t work. The app unlocked it and the scooter came to life as it should but the propulsion wouldn’t work. So parked it and got another one. All others I didn’t have issues with. A few days later I was hungry and decided to take a scooter to grab a bite to eat and come to find out, THEY TURN OFF ALL SCOOTERS AT 9pm!!! I seen all other brands of scooters roaming around the city late at night but just not Bird. Should have went with one of the alternate brands from the get go
Too bad they won’t last!
by octavianfit on 2018/08/01 16:41
I love how convenient, fast and cheap this things are. Too bad they won’t last. The city would eventually stop them or roughly regulate them because people in general are stupid, ignorant and savages. They use them and drop them broken everywhere. I’ve see this great inventions on smashed on side of the roads, parts of them being broken intentionally and the other day I saw one in a sidewalk trash can... half of it in half of it out. It’s sad... sad sad...It makes me angry and sick to my stomach how disgusted I am with this kind of people. For the “Bird” company... I hope u guys will keep running them. I love the solution you guys provided to one of our problems.
by birdgand2019 on 2019/01/01 06:34
I’ve noticed since I’ve been charging that there’s a lot of people that holds units until there are maxed ($20) bucks I think there should be a limit on how long a unit should be at one place I’ve noticed in Louisville Kentucky that there’s a few guys that hide them in places that they only know about and then pick them up when they are high dollar example (last night I was on the hunt fount a location of a unit that was $15 bucks as soon as I heard the alarm beep a guy pulled behind me and marked the unit missing so I was able to find the unit so I drove away and boom he went straight to about 10-12 units that he had hiding GREAT EAY TO MAKE XTRA MONEY THO.
Charging is not easy!!
by Pookie327 on 2018/12/28 05:12
Support only gives pre-written responses, no actual help. There isn't a way to mark Birds as damaged, and if i go pick up a bird and charge it all night and it doesn't collect a charge you won’t likely get paid and if you do it is days later. There should also be a way to claim even one Bird at a time, like the nests even if for a much shorter time period. This way it is actually economical for the charger to be able to know he will be able to get the bird. Instead of driving multiple miles for it to disappear right before you get there. They also don't crack down on people hoarding birds as much as they say. Which makes it difficult for the honest chargers to actually get the birds. It’s not fair that because their Birds don't work and i cant mark them damaged i do all the work and don’t get paid.
Critique from another charger. Can I give zero stars?
by Flynotflew on 2019/01/17 09:46
Bird Scooters are popular but not better than competing scooter companies lime works 24 HOURS a day. Birds simple shut off at 9 pm leaving you to find other means of transportation. Charging was fun at first then it became terrible. Bird has a fraud department which to say the least isn’t very effect. I was accused of fraud after finding birds inside a parking garage that was open to the public. These birds are harder to find and are marked as fraud by the charging community then when charger goes the extra mile to find a bird how are you thanked ? By being accused of fraud because you found birds others could not . I’m disappointed this had such potential but I’ve moved on to Lime juicing which I recommend ovr bird as they just have a terrible system that gets rid of people who actually work hard to find birds. I wish I could give it zero stars
Good but needs improvement
by Princess_uni on 2018/08/31 22:48
So I was walking home from school land I seen a lot of people on these scooter things which was really interesting so anyways I have used the app and service for quite some time I love how easy it is you go up to a bike scan and unlock it and enjoy your ride I have been really pleased with it but I feel it’s needs improvement the other day I was looking for a scooter to get me to downtown Long Beach the app does not have a gps route for you to route to the scooter I find myself looking for the scooter and some times people take the scooters in there home or on private property which is annoying the only scooters I’m available to find is at lbcc and near the pike I wish that they can had a more executed interface when looking for the scooter
As a charger
by Mj2xtreme on 2018/11/06 08:07
I have charged for some time now with bird and lime. AS A RIDER THEY ARE GREAT, but as a charger, the app is so bad at not even pinpointing but gettin near the area if it’s not green, even green has issues. Hey but let’s say you do get one, sweet! Charge it up, take it to the Nest. “I’m at the Nest, I see your nice photo of how to place it and where, so why does your app/GPS not agree?” Is it my phone? I’m sure that’ll be the excuse, well I have verizon and AT&T (yes, that’s possible) or I hop on a local Wifi. Regardless, it doesn’t pinpoint and the best are so small it ends up saying I should put it in the middle of the road. Idk, that doesn’t seem safe...... I did this for fun and it was for a day or two, but WOW Did that go away fast. I contacted help, via the app, via email, via anything I could find. No help. It makes me want to go out to local government and get rid of them. Lime is a little better as far as pinpoint, but others realize that, so they are rare to find. I’m sure no one at Bird will read this, but that makes me want to go to local government even more and just say, “well they don’t yet have the tech to make this happen here, they should be outlawed” So that’s what I’m doing. I’m sorry fellow chargers and riders, but for this to be right, the companies have to HEAR from us.
It’s convenient and they’re everywhere
by Baseball n' Sci-Fi on 2018/08/10 22:31
I think this was a brilliant idea because downtown there are times when you want to get from place to place and you wouldn’t necessarily commit to walking if where you were going was too far away and this just opens up the possibilities for your day because you can get so far so fast. I like being active and I like walking but it actually allowed me to do more in the downtown area and see more because sometimes there are big empty stretches that you don’t want to walk but I was able to go and see more because I had the BIRD...And I always wanted to try and electric scooter!!
Confusing start &pause?
by Joviansmoon on 2018/06/10 23:29
So there is a standby mode for going into a store and coming back out keeping the scooter from being taken by someone else. After bringing the scooter back online I can’t ever seem to get it to activate the throttle properly ... sometimes I’ve gotten a message instructing me to tap the power button twice I bring it out of a sleep mode... anyway the best plan of action seems to be to restart the entire ride... other then that I really enjoy having the option to hope on and go fairly fast too. The older models seem to have more pickup then the newer ones. Anyway thanks for blessing San Diego
Bird Charger: just a few things
by Essence J. on 2018/07/30 11:17
I love being a bird charger, who doesn’t love extra cash? And it’s same day (if you release by 7am). But for the birds that are a bit harder to find, I really wish we could view the photo taken from the previous rider so we can maybe see where exactly it was last placed. GPS isn’t always accurate, and I’ve noticed this even with Birds that are colored green. A lot of the times they are nowhere near where the GPS says. Also, I wish chargers had T-shirts!!! Because a lot of the times people are under the impression that I’m stealing the Bird. Not everyone is aware that there are people out there that charge them. Otherwise, this is awesome! Riding and charging!
Charger Area of Improvement
by diegoitm on 2018/10/20 02:01
Bird is just fantastic as a user but being a charger its not a easy, practical and amazing. Yellow and red birds are virtually nonexistent, there is no way finding any of them and green ones ($5 and $6 dollars) sometimes get repetitive and leave chargers wanting more income. There should definitely be a kind of blog or platform for chargers (led by expert Bird charger community managers) in which active veteran or newbie chargers share their experiences, tips and concerns and they all, with the support of Bird CM could contribute with their sharing and collaborative support to generating charger best practices to keep charger satisfaction, retention and attraction at top levels.
Missing fundamental elements
by amm338 on 2018/07/04 15:26
I tried to sign up as others in my group already had the app and we wanted to ride together. I missed the part where I could just take a photo of my license and manually typed in all of my info instead. At the very end when I was trying to unlock the bird it notified me that my license had been rejected because I didn’t include a photo...but there was absolutely no way to get back to the screen where I put in my license information. It also kept telling me to verify myself through the link sent via email... but 24 hours later there still is no email... very frustrating. My group had to rent bicycles instead. All because the app had no way for me to go back and upload my license photo. That seems like app 101 to me.
A chargers take
by Migglerocha on 2018/12/19 20:22
Leaves a lot up to chance. You just have to not stress and put your faith in the system and the technology which can be uncomfortable. Sorta dangerous riding potentially damaged or dead birds. I’ve had multiple accidents where a bird shut off while I was riding it and me thinking “oh I’ll just hit the power button and it’ll be fine” well, I found out that when you turn it back on it locks. So me going 12 mph and all of a sudden the scooter locks will most definitely throw you off. I had road rash and a bloody leg and foot...... “it’s great!” Ps. There are basically no nests to drop off birds with in a 2 mile radius if I’m not there by 4:45 am which is ridiculous Bc I can’t even drop them off until 5am (please fix)
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