Screenshots
Keyword Volume Hits KEI Rank
the ride
0.00
8
razor scooter
0.00
4
electric boogie
0.00
2
lime app
0.00
2
enjoy a tan
0.00
2
enjoy yourself
0.00
2
lime bikes
400
2
1
beep free hd
11.85
2
limebike app
965
2
enjoyable apps
0.00
2
e-scooter app
684
1
e-travel s.a.
2.19
1
bird scooter
5.7 K
1
byrd scooter
5.3 K
1
the bird app
15.16
1
envoy now
606
1
byrd aps
0.00
1
bird scooters
5.3 K
1
Search Visibility
App name
Bird - Be Free, Enjoy the ride
Description
Bird gives you access to shared electric scooters and personal electric vehicles in 100+ locations worldwide. Whether you’re headed to work, class, or just need a breath of fresh air, Bird gets you to your destination with ease. No traffic, no pollution—just you, the open road, and a sustainable way to travel around the neighborhood. Be free. Enjoy the ride. Use the bird app to ride with our partners: Brum, Wolf, YoYoWay, Scroll, Skootel, Sherpa, EVIKES, Glow, and Lava. HOW IT WORKS Download the app, load up your account, and get ready to fly. You can also pay with your Bird app at local businesses in select locations. • Create your account • Find and scan a vehicle’s QR code • Fly responsibly • Park with care • Keep the public right-of-way clear • End your ride AN ELECTRIC ALTERNATIVE Bird works with cities, universities, and partners across the globe to provide a sustainable transportation option that complements existing transit systems and reduces our reliance on cars. Powered by electricity, our fleet of personal electric scooters and vehicles helps reduce pollution and traffic, making cities more livable for everyone. FLY RESPONSIBLY • Avoid riding on sidewalks, unless local law requires or permits. • Wear a helmet when you ride. • Park clear of walkways, driveways, and access ramps. • Visit bird.co/safety to learn the rules of the road. GET PAID Make money in your spare time by keeping our electric scooters and vehicles charged and ready to ride. Become a Bird Flyer at flyers.bird.co BIRD AROUND THE WORLD Bird is currently available in 100+ cities and universities worldwide. Find Birds near you at bird.co/map
You will never find they an expensive price on site
by kangelenok on 2020/09/24 00:26
Don’t have a menu with a rates.
It’s Brake Didn’t Work Probably
by Mexico Smith on 2020/09/23 15:26
Well It Was Fun Until I Tried Braking And It Wouldn’t Slow Down....so I feel off and broke my arm...There very dangerous So Be Careful It’s A Real Bad Experience For Me
Great scooters easy to ride and reliable
by Adordek on 2020/09/22 21:28
Love Bird scooters as they are always reliable and easy to ride
Pretty much everywhere is A no-go zone
by Mikey Br on 2020/09/22 19:17
Gave bird another shot: needless to say I’m just out 15 bucks for a ride I didn’t take. The ride didn’t end when I switched scooters even though I took a picture. So it charged me for the extra time. And now there’s not even a way to dispute the charge. Literally regret every single ride on a bird I’ve ever taken.
NOT WORTH IT!
by Waste of money and time !! on 2020/09/21 00:40
Most rides are either dead or low on battery, I tried to cancel a ride after I was done with the scooter, and it said it was unable to! I was charged 60$ for a ride I didn’t use!! No refund when I emailed the company and very unsatisfied! Would never recommend
Dead scooters said full
by lilbabyregg on 2020/09/20 17:02
They kept dying but were very fun
Excellent ride
by birdride on 2020/09/19 23:54
First experience. Excellent
Total Garbage
by Nomad823 on 2020/09/19 21:23
What this app doesn't show you prior to purchasing is that the majority or fun bike, skate, and other electronic scooters trails are off limits to this brand. Have fun riding on the side of a highway with your kids if you plan on using this app!
Espectacular
by Jats90 on 2020/09/19 20:46
Espectacular
Too expensive
by usua rio on 2020/09/19 15:23
Too expensive
Hella
by poopoo perpee head on 2020/09/19 02:04
Hella fun
Amazing
by ahidnsb on 2020/09/18 02:32
Best time of my life
Reservation problems
by dwalker3130 on 2020/09/17 15:51
I love the simplicity of this app but was walking up to pick up my scooter I accidentally cancelled the reservation and instead of giving me the option to return to the previous screen it automatically charges you.
HORRIBLE
by jjhnz2086 on 2020/09/16 16:39
I tried to use one in St. Louis, the thing wouldn’t work, but they kept the meter running and kept charging my card!!! I emailed for a refund and no response. I had to reach out to my bank for a reversal! ABSOLUTE NIGHTMARE!
I love it
by kcnrnb on 2020/09/16 12:47
Awesome
Too expensive
by dr. eric diaz on 2020/09/15 22:27
3.7 miles $20 dollars OMG
Horrible pricing system
by Sararib217brz on 2020/09/15 02:21
Overpriced compared to Lime and they charge you in $5 to $20 increments instead of for the actual ride time and distance.
Speed
by bomidjdnfjcid on 2020/09/13 20:12
Real convenient. Scooters could be faster tho
DONT DO IT
by ugicyciycoug135 on 2020/09/13 17:06
The scooter wouldn’t unlock
Great way to get around!
by Davila79 on 2020/09/12 21:59
Visitors here and we loved this! Great way to get around!!! 👍👍
SBProductions
by Bizestes13 on 2020/09/12 20:28
My boyfriend’s first time in on Mill Ave!!! We got to enjoy the birds!!!! We had a blast!!! 🥰
Sweet ride
by concerned customer 45433 on 2020/09/12 18:17
What a jam that scooter was!
I was overcharged.
by Rensoaf on 2020/09/12 00:11
I was charged twice for an amount Of 20$, then I was charged 40$ plus two times 3$ and they returned 3
Amazing
by manny010606847 on 2020/09/10 22:52
Great !
Good
by Голдман Цукербергович on 2020/09/10 20:36
Great gadget for mini trips
Unrecognized charges
by u.kev on 2020/09/10 01:11
I was extra charged even after payment method was removed and used for only one time credit reload of $5. This is a scam.
Me dejaron a pie
by leodrez on 2020/09/09 01:18
Tuve que caminar pal
When bird scooters are coming back
by soniinthisb on 2020/09/08 00:16
When are coming back I need to know 😭😭😭
Terrible prices and left at locations
by Besus on 2020/09/07 19:33
The pricing is utterly ridiculous!! I took two rides for a total of 6.8 miles. The cost of said rides- $16.97!!! Lyft and Über would’ve been cheaper! Heck, a taxi would have been cheaper! $17 for basically riding a child’s toy!! With the majority of those dollars going out of the local economy. Then there’s the parking situation. The scooters are staged in high traffic areas blocking walk ways and pedestrian access. Not to mention the nitwits that ride them on sidewalks and park them in spots that impedes access to the sidewalks . Hopefully this scooter trend will end rather soon. Until then, maybe ppl should start to scoop them up and toss them in the nearest dumpster.
It’s good, but do this before using.
by CamSar8 on 2020/09/07 17:22
When you download the app turn balance auto update OFF. If you don’t, it will automatically charge your phone 15-20 dollars depending on how much you owe. Use it with caution, it might take your money🤷🏼‍♂️
So great to get around
by MitchThrower on 2020/09/07 14:56
So fast and so convenient especially in La Jolla !The Village has so many!
To much fun
by Kaibilchapin on 2020/09/07 05:56
I come from Houston just to try this ride and I love it I recommend this for everyone who come to visit San Antonio
Too expensive and hardly any new user info
by Lalalvspito on 2020/09/07 02:53
DOUBLE the price of Lime and the app has no FAQs to advise you of prices or any other ride Info , as a new user not happy 😧
Not for iPhone SE
by MotionMatt on 2020/09/06 16:13
If you want to enter your credit card info on an iPhone SE you’re out of luck. Can’t enter billing info because GUI keyboard covers it.
Very glitchy and unable to add another rider
by Mineslayer45 on 2020/09/06 03:16
I was trying to take a ride around Denver with some friends and all was well until my last friend couldn’t ride because even after putting in our card details, an error kept on saying “Payment required.” (We checked, yes he had enough money in his account) And when we tried using google pay, it also resulted in failure. After a bit, I went to the help page and found that there was an option to add another rider, so I followed the instructions on the help page and started my own ride, the next step was to select the “add rider” button but upon checking, there was no add rider button anywhere. Please fix this!!
worst company for these scooters
by Inucyfh on 2020/09/06 03:14
kept saying the scooter wasnt in a proper area to end the ride. but it was literally surrounded by other bird scooters and other companies! had to drive around 10 more minutes and be charged for it because the app had a glitch! ridiculous.
Best Ride
by Domenic DeRosa on 2020/09/06 01:54
Always a great ride with nice speed
Prices to high
by GetRightWitcha on 2020/09/06 00:44
Prices to high
Me encanto
by yarialililili1234villi on 2020/09/05 01:40
Lo ame, pero cobran más de lo debido❤️
Decent
by 711Dylan on 2020/09/05 01:36
A little slow for the price, definitely need to raise the speed.
www.BirdFM.co
by Crispy Albino on 2020/09/04 16:16
www.BirdFM.co
7 out of 10
by lfkkgksdjdklql on 2020/09/04 09:55
no birds in my area iwould have to drive downtown just to pick upbirds or ride it
Cool time
by Niajagirl on 2020/09/04 02:03
Didn’t see the selected price $5 display equivalent time to spend upfront. Would have helped me budget better.
Thank you so much
by donirt on 2020/09/03 04:35
Thank you very much I couldn’t find my car and it was much easier with it
My first ride
by karrenjoy17 on 2020/09/03 02:44
That was awesome!
iPhone using fleet manager
by ashinkusher26 on 2020/09/02 14:37
Androids have the ability to change the Bluetooth locks and associate a new blue tooth lock however Apple doesn’t offer that option
Good
by ihtujjt on 2020/09/02 01:15
Lott
Always Shut Down
by DreadHeadcj1 on 2020/08/30 20:02
The birds are always shut down without giving riders a warning.
Bird
by Halaina21 on 2020/08/30 18:08
The bird scooter would not activate.
Happy
by jenny_reyes on 2020/08/30 17:55
Happy with my ride!!
SO FUN
by vicmon8 on 2020/08/30 01:42
Wish it went a little faster but SO fun
Bird
by bladebair on 2020/08/29 18:16
Great to get around on, and most definitely fun
Ride
by General_Woo on 2020/08/28 19:27
I just wish they could at least go 15-20miles faster!!!
2020 March on Washington
by Chido99 on 2020/08/27 22:04
Great family fun riding through the monuments.
Charged me 3 instead of 2 rides
by antl13 on 2020/08/27 04:13
Was charged 3 rides instead of 2. I tried to dispute and submit a file to a claim, when trying to add attachment for proof it crashes.
Free rides
by g rella on 2020/08/26 15:35
Could somebody from Bird respond to my
$6 ride cost me $80. BEWARE!!!
by Hambone729 on 2020/08/26 14:00
My wife and I used Bird for first and only time in DC to go from Washington Monument to the Vietnam Memorial (short distance, less than 15 minute ride). The scooter ride was cool, but ending the ride was a nightmare. My wife was able to end her ride at the VM. Her total costs: $6. However, the app would not allow me to end the ride. I rode around for close to 1/2 hour with no luck. I was only able to contact Bird Support via email, which was very time consuming. I eventually parked my scooter next to my wife’s scooter with the app still going. I thought that the worst that can happen is it will burn up the $20 deposit required to start the ride. WRONG! In their fine print, by accepting the app, you agree to auto-replenish. I was soon charged another $60. I requested a refund of the $60, but Support would only give me a useless Bird credit of $49.53 (that will never be used). Bird uses the argument that since I clicked “Accept” on the app, I agree to their hidden terms. Shame on me! The scooters were fun and useful. However, don’t expect any customer service from them.
Feedback for scrolls in Georgia
by B.kheladze on 2020/08/24 20:07
In Georgia we have very awful prices. it’s almost same or even higher than taxi prices.
DO NOT USE THIS APP
by Dhfgughu on 2020/08/24 02:56
there are plenty of other convenient and better company’s than this. Bird is one of the worst company’s I have ever dealt with. I approved a $5 charge on my card and they charged me $45 without me knowing or even getting a notification. I called the company to try and understand and the customer service was horrible. they don’t care about you or your money you’re better off saving cash and driving your own car. if I could give them 0 stars I would.
Dope
by Nin3D3zBoi on 2020/08/23 12:22
First ride was dope af now time to check out the competitors to see who’s the best !!!!
Not functioning
by 12344jlopez on 2020/08/22 19:20
The bird scooter I used did not work.
Sneakiest App i ever Used!! plus Low grade Scooters
by 83737484 on 2020/08/22 17:55
Ended up charging me 40$ when i got off even after turning off autorenewal.no refund,you just lost a customer
Total scam
by Johnnny23 on 2020/08/22 16:58
A 15 minute ride ended up costing $15. This is a total rip off. The scooters are garbage and barely work. I look forward to never using Bird again.
Bad bad
by tori2696 on 2020/08/22 13:32
Scooter didn’t even work right
Good and fast!
by msveid sn on 2020/08/22 06:27
Fast!
Be safe, but awesome fun!!!
by themlbfan on 2020/08/22 06:17
The most fun!!! Got me safely to my destination! Thank you!!!
10 dollars? Are you kidding??
by jdjdndnejd on 2020/08/21 22:50
That’s so much, I should have just walked the 2 miles. Or called an Uber. For real.
Expensive and slow!
by Ben 785 on 2020/08/21 17:41
These cost more than taking an Uber and they are slower than biking. I really don’t see the point 🤷🏼‍♂️
Touch the rock
by gametime😂 on 2020/08/19 22:04
Oh yeah, quenched all of my darkest fantasies.
Steal your money
by Diegololkid on 2020/08/18 23:46
I rented 3 scooters for $10 each for an hour, the $30 total for all 3 ended up coming out to $70. We only did the hour ride that WE paid for and now I am having to deal with my credit card to dispute it. DO NOT RIDE!!! They will steal your money by overcharging you!
Corrupt SCAMMERS!
by kizzymoe on 2020/08/17 22:57
Do not Ride “bird”. They will over charge you. They have hidden fees. They will automatically put your account on auto pay for reoccurring changes. My experience with gave me a bad day. Also, working for this company is not good. My best friend tried working for them after he quit in 3 days. They don’t care about their customers(YOU) all they care about is how can they rip you off. This scheme is terrible...trust me, you don’t want to ride with company unless you want to give money away for free. YOU’VE BEEN WARNED!!!
12am rule
by damnjdkl on 2020/08/17 06:11
They stop working at 12
Don’t Use $80 for one ride
by Mallard7 on 2020/08/17 05:00
For a date I created 2 accounts. We rode the scooters (one much more powerful than the other, both with a charged battery?) for about 40 minutes. I know for a matter of fact we put them in a proper place to leave them, there was several other scooters there on the sidewalk of a main road.... Then to my amazement I was charged 4 charges of $20 for a total of $80. What the heck!? What a rip! Next time I want to cross Salt Lake City I will take 8 separate Lift rides instead of one freaking scooter ride. Waist of money! Don’t download app, it will rob you.
Robbed me then played dumb
by Tristyn Kahrs on 2020/08/16 07:21
I lost $100 for what should have been a $20 ride and then when I called for a refund they only gave me a quarter of my money back and then charged me another $15 just for the call. Don’t feed your hard worked money into this company.
I never review apps
by Cv hunt on 2020/08/16 02:36
I don’t know how this mistake could last this long. It asked for my location, i said use once not thinking about it. After a 10 min ride i spent 30 min trying to park not realizing i needed to go into settings to allow location. I got ripped off by $18 and a very frustrating 30 min of my life. C’mon guys.
Good job
by pontiacmadewill on 2020/08/15 19:07
Very pleased with my ride
Not good
by smartflow on 2020/08/14 19:12
This company toook $33 dollars out of my account and once you put your card u can’t not delete its would say that u have erro connection ! Don’t use it please
Great process, easy ride!!
by Willo3000 on 2020/08/14 16:16
Love this app and ride!!
Way to expensive
by EffYourScooters on 2020/08/14 02:10
Minneapolis is 15 cents a min. Chicago is 40?!
HTTP 404 Error Not Found
by lily192739 on 2020/08/13 23:24
This is the message that pops up every time I put my email in to sign up
Buggy
by EMEEAE on 2020/08/13 02:27
Constantly signs out
Charge me too me
by Mzbladycece on 2020/08/13 01:32
I stop riding it and they kept charging my card I never knew I suppose to stop my ride
Every scooter showing as unavailable
by weakashell on 2020/08/12 07:28
Whack
Great ride
by Carlosshort on 2020/08/11 06:06
I had ti go to ralph’s and just rode down the hill a mile it was great
Tires flat and bumping
by fixtheflsttires on 2020/08/11 01:12
Dropped first one because it was bumping so bad. Got another and tires were flat and also bumping. Gotta fix that!
⭐️⭐️⭐️⭐️⭐️
by Jelena rokano on 2020/08/10 21:03
⭐️⭐️⭐️⭐️⭐️
Bird
by daddyboydo on 2020/08/10 02:45
Great scoots
Pricing!
by LaToya Gray on 2020/08/10 01:44
Hello I just ended a scooter ride through Uber and I’ve noticed the rate is just to high. $22.74 for roughly an hour. My acquaintance was charged $13 through “Spin” for the same amount of time. I think there needs to be a price match or an overall price reduction would be recommended for us citizens that would like to partake in this activity in the future.
Fun
by jojojojojojo9000 on 2020/08/09 20:43
First time on the bird or any scooter, fun and easy to ride. Just wish the distance was a little further. All in all, awesome. Fun and different. Got laid after too because of it.
Charged my card all night but died on us way across town
by Lucky 7 Boochin on 2020/08/09 14:48
Keep changing my card 8322644742
Prices
by J boursiquot on 2020/08/09 03:50
Convenient but should maybe Lower prices
Fun!!!
by Hesie626 on 2020/08/09 01:20
Loved riding the scooter around the green belt. Will definitely ride again!
Hi
by hzvdhkwmsns on 2020/08/08 23:10
Money
Cops
by happy fluff on 2020/08/08 19:54
This was super good and I loved riding. But it took a while to pay to ride. You should have a separate warning where it pops up that you need a license, helmet and pads because I didn’t know and I got pulled over by police. I just think it would be more convenient than reading the 50 pages of terms and conditions.
No good
by alona2cute on 2020/08/08 16:17
They took over 250 from my account I don’t like this app or service I will never use this again
.
by Daisyyh567 on 2020/08/08 00:39
This app took all my money from my card
3 duds in a row
by 54684djr on 2020/08/07 22:15
First one was broken, next two were ghosts.
They charged me 70 usd for a few hours
by winderlist on 2020/08/07 19:38
Be careful with this app, they renew automatically the balance and the rental is excessively expensive. I just did a trip in different Scotters and they charged me usd 70 for 3 or 4 hours. I won’t use it anymore.
Fraud Alert!
by Glitchonlevel703 on 2020/08/07 15:23
They stole my payment info and racked up a bunch of charges!
Never A Bird When You Need One
by looktostars on 2018/09/19 00:00
Bird is fine when you find one that works. I walk to work in DC from 17th and R NW in to L and 15th NW. this is a fairly major route for people walk to work in the AM, and home in the PM. There are never any Bird’s along this route, because of it being a major walking commuter route to downtown. And when there is a random Bird along that route, it is either out of juice or off-lime due to damage. I am sure it is a never ending struggle to keep repositioning Birds around a city. That said, it would be nice if there were more of them on 17th between U Street NW and Mass Ave NW at the other end for the morning commute. And those that are there are working / have juice to be operable. I keep looking at other people riding Birds and wonder to myself, where the hell did the fund theirs? And where did they find one that works. In closing, full disclosure: I did just rented one at about 7:45 pm, with no problem. Had a nice ride. However that is the exception in my experience, and not the norm.
Don’t work for this company
by Mrs.Ruffcorn on 2019/11/07 02:39
I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
Update charger experience seriously needed
by Magne333 on 2018/07/20 18:39
This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
Evil Corp
by the-calm-soul on 2019/11/15 17:31
I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
Disappointed Charger - Lack of Support
by Kismetqueen on 2018/08/25 19:57
I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble... My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...
Failed lock attempt; no customer service response
by Dread2U on 2019/06/03 13:18
Finished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point.
Community service.
by Listen to this, trust me. on 2019/07/10 19:13
Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.
Need to get much better at public access-ability and safety
by tjdp01 on 2018/07/13 20:29
The experience of riding a bird scooter is very fun but there are some things that the company is being very irresponsible about. Very recently they removed the feature allowing you to report bird scooters that are strewn into the sidewalks, bike paths, and even the streets. People who repeatedly do that should have their privileges temporarily revoked so that you are required to park them thoughtfully. Some people take issue with the fact that nobody actually wears a helmet, or the fact that you have to ride in the street even though on a scooter you can’t use hand turn signals, or the fact that kids are using them, or the fact that loads of people ride double. There’s other safety concerns that are harder to solve, but if bird is removing the ability to report bad parking, then they are not working to solve the nuisance that they’ve created with birds on sidewalks, or sticking out of medians into the street, or strewn across the busy bike paths. My neighbor uses a wheelchair and has to kick these fallen scooters out of her way just to use the side walk. Bird can do way better. That’s what tech is for right? solving problems. Bird should solve this problem.
Unscrupulous company
by olwangadang on 2018/11/26 11:13
I’m 40, live downtown and am a full time paramedic. I just wanted some extra $$ without being coughed on. I’m honest and I’ve never been reprimanded at a job. But I was fired from Bird as a charger on trumped up lies because after several weeks of charging I found I was only being partially paid for certain birds and flat out not being paid at all despite following all of their rules. I wrote a long letter with details and called out their practices as unacceptable. Two days later I was told I was terminated without appeal. I’m not eligible to ride even..took them weeks to pay, days to respond to queries..the app functioned great most f the time but when it didn’t it was a nightmare. If GPS is off a normal drop off of a couple minutes turns into 30..birds at my home that were properly scanned suddenly alarmed and I had to recapture them. Not once but twice other fellow chargers were on my doorstep looking for birds. They showed up on their maps as uncaptured but were sitting in my tasks. Company just doesn’t care and everyone I knows now knows my experience. It’s all kind of sad because when it worked it was great and the dream of it all is grand but it’s just..failing.
I wish I can give negative stars for this garbage app
by angelmetal on 2018/07/11 06:31
I don’t enjoy the ride. Wherever it shows me there’s a scooter there isn’t. The app never works. My camera doesn’t work ONLY ON BIRD. I uninstalled the app and logged back in and still it doesn’t work. Wherever it shows there is a bird to charge, only 25% of the time it’s there. And I’m talking about the easy ones to find. Everything about this app is trash. Their customer service never replies and is just nonexistent. I spent 20 minutes walking in 120 degree heat and NOT ONE OF THE SIX locations that showed there was a scooter was actually there. Not even on the same block OR the next block. The map never gets updated. The navigation on the map is also garbage and backwards. I spent over two hours driving to every location where there is a Bird. After one hour I gave up on the hard one. And even the green ones that are 5 dollars aren’t where the map shows. Bird is the worst and most garbage app I’ve ever downloaded in my life. You lost a customer, Bird. I hate this app. It’s not worth the wasted time, gas money and frustration. Do yourselves a favor and save your effort and time. Don’t download this garbage app.
Great pricing, even when you mess up
by Vulpas on 2018/10/10 01:34
So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
A Bird Charger’s Review
by Absuwjwsush on 2018/10/17 22:03
This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However: People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!
The Time Has Come
by HarpMeister on 2018/02/03 00:44
I see a lot of people are actually reviewing the service and not just the app. So, I will do the same. The app itself, is fine. I have no issues with it. It finds the scooters, unlocks or locks them.. payment can be a CC or Apple Pay, which is a big plus for me. The scooters are great. They are better than the Santa Monica or LA bikes. Cheaper and you don’t have to find a frigging docking station to leave them at. In Venice. / Santa Monica, the scooters go where I go. And find them where I am. The only criticism I might offer, is that that folks who are being paid to charge them ( you can make $5.00 per battery) leave the units active In their garage or even in their car. So using the app, I find myself standing in front of a locked garage or at Someone’s van with 3 or 4 scooters inside. I
Be aware of Price Discrimination
by z2m3^4 on 2019/03/05 07:54
Be careful of being overcharged! A friend and I took a leisure ride around the city. It was my first time and I put in all my information but didn’t notice that Bird was charging me more than double what they charged my friend even though our birds were side by side and we went the exact distance and there were lots of unused birds all over the place. I emailed and asked about the price discrimination and was told something to the effect of we understand your concern and we are in the process of improving our fleet. I emailed them back showing them I was being charged $.35 a minute while Lime was only charging me $.15 a minute at the same time and from the same location, and why should I be singled out to carry the weight of repairing their fleet. In my opinion it was not good customer service and I have not heard back from them. I regret my ride with Bird as it cost me $20+ which it took all the joy out of the ride. All that to say I plan off loading the app as soon as I use up my credit and going with lime who only shows the $.15 a min.
Worst Scooter App (in Portland)
by Of Monsters and Cats on 2018/10/06 06:19
I have used all the other scooter companies in Portland without any problems, but not Bird. Bird has several problems that prevented me from using any of their scooters and they all stem from the fact that they require a driver’s license to be scanned into the app. Firstly, there is no option to do this before trying to rent a scooter, which means that you’re left standing on the sidewalk trying to scan your driver’s license into the app. The moment when renting a scooter is usually one where I’m short on time, so this also becomes very inconvenient. Secondly, the driver license scanner did not work - meaning I had to enter information manually. Thirdly, after entering the license information, I was not able to submit it on multiple occasions due to a “network” error, even though I had a good cell signal and unlimited data on my cell plan. Finally, none of the other companies require important personal information such as a driver’s license to be submitted to the app, which makes Bird seem to require additional info for no discernible reason.
Pricing
by Truths96 on 2019/07/07 17:42
Our experience: 1) Does not properly disclose pricing on app. Under payment screen it states...”$1 to start, $0.15 per minute plus tax”. Time charge is displayed. There is no disclosure of distance rate or price. Our final charges were $0.27 per minutes not $0.15 per minute, which I find deceiving. 2) when setting up app, it asks what dollar amount we want to start with. It fails to ask if we, as the customer, agree to the continual charges on card. Or it also fails to disclose to customers that credit card will continually be charged. Currently this option can be unselected under payment tab. 3) miles are not properly disclosed. There is either a glitch in the system or with the scooters. We were a group of 7 (phones/riders) who followed each other to the same destinations. App showed same destinations with different miles recorded. Again be a glitch or a way to charge customers more on distance. 4) The ride was enjoyably fun! Scooters had speed and the breaking system worked well. No complaints about scooters.
Safety Issue
by heyitsmorgan on 2019/06/21 11:40
I won’t ride a Bird again until the issue I just encountered is fixed in the app. I got onto a scooter that was broken (wouldn’t stop accelerating) and had to jump off of it to avoid a more serious crash. I escaped with just a bruised ankle, but my first thought was obviously that the next person to come along could be hurt even worse. Because the ride only lasted a few seconds, Bird “cancelled” it and didn’t charge me. That’s a great customer friendly feature, but I had no way to rate the ride and report the dangerous scooter. I called support and got no answer. So I sent them a message through the app, but that hasn’t been answered yet. In the time that’s passed, anyone could have come by and started a ride on the same scooter that I’d just been injured on. The app needs to provide an immediate way for riders to take broken or dangerous scooters offline, even when rides are too short to rate, or there is a risk of multiple riders being hurt. I imagine rides on broken scooters tend to be short, so this is a big oversight!
I want my money back and fix your scooters
by DJ AMK on 2019/02/10 18:31
I am a transfer student from Dubai and don’t have a personal mode of transport and resort to other means of transport. I found the system of electric scooters offered by Bird and other companies to be cost-effective and fun. And the fact that it helps me engage in conversation with people as I meet them on streets while asking for directions and enjoying the view is refreshing. Coming to the point: I took a 20 dollar package and was disappointed EVERY time I rode on of Bird’s scooters. Either the brake doesn’t work, the throttle is stuck or doesn’t retract or the scooter is noisy and squeaky (feels like it’s going to break any moment) or it is slow and sometimes I end up having to push the scooter myself. Not complaining about pushing the scooter, it is good exercise, but that’s not what I’m paying for. I unfortunately cannot use other company’s services until I finish the package I brought. Won’t be renewing the service package nor will be using this service again. Thoroughly disappointed.
Suggestion
by MDDiegoBello on 2018/10/16 04:50
As someone who rides around sometimes with a charger for this company, I suggest you guys implement fines for bad parking. I live in Atlanta and there are a bunch of scooters parked inside parking garages and in residential buildings. It becomes a nightmare to go around looking for birds when they are at someone’s apartment or inside a building because she doesn’t trespass so she wastes time and gas driving around to find herself looking at a building and contemplating why do people park inside. Add fee for bad parking, make people park in the streets. In that way, you don’t take the chance of losing the scooter, easier for chargers to pick it up and have it ready in the morning 100% charged and also report more damaged scooters so the customers don’t pay for damaged scooters. As a customer that I am, I’m very happy with Bird!!!
Hated it
by YardieBrooklyn on 2019/07/13 17:41
This app will let you put any card information on ring or right instead of it determining that’s not correct try again like how Uber detects it lets you just enter whatever then it doesn’t even give you the option to delete the information you have to contact customer service who has me waiting for longer then 10 minutes all the while I’m standing in the sun pregnant then it’s 10 scooters in the red zone and one all the way down to the block not in the red zone like that’s so irritating to find a scooter you can actually ride then the free ride never showed up what a waste of 30 minutes in the baking sun I deleted the app I’m over it what a horrible experience NEVER AGAIN.
Birds don’t even work sometimes
by Goldvguufdhi on 2018/11/18 15:42
PLEASE READ: I’ve only bought a bird twice. The first time it worked fine. The second time, it was 8:30 pm and 30 degrees outside and I needed to take a bird 0.75 miles to my car. As soon as I activated it, I realized the motor didn’t work and I had to use it like a regular scooter all the way to my car in the freezing cold weather. I’ve ridden them before so I knew I was working it right too. And on top of that I was sick (which is why I choose to take a bird in the first place). After going half way, I had to cross a busy intersection so I tried to hit the brakes to slow down. The brakes didn’t work either. I had to physically jump off and start running besides it to slow it down before I hit the intersection. Overall, very disappointed by the experience and I’ve been trying to reach out and get a refund for $1.75 because I would’ve been better off walking and I couldn’t get anyone to help me with that. Definitely not going to try birds again for a while.
Did not work for me
by Ldevo on 2019/06/29 15:10
I do not normally write reviews unless I was either blown away or disappointed in a product. I see the app has a 4.9 average rating, so maybe it was just my experience. I had to report to San Diego for two weeks for active duty orders, so a group of us all downloaded the app to get around easier. However, when we would go to park, my associates were able to park without issue. It would not let me park (even though 5 other birds were able to) and repeatedly caused me to have to move again and again to find a “better spot.” I also had several times where I would start the ride and the timer would start, but it would state there was an error and to try again. Repeatedly. This was during full bar coverage with Verizon LTE as well and no other app issues. Bird did refund me a small amount for one failed ride, but it wasn’t enough to restore my faith in the app. Fun to ride and I wanted to love it, but too many connectivity issues for me, sadly.
Scamming for different rates for different users
by Josh0919 on 2019/03/15 03:59
My husband and I were on a ride back home and decided to try bird for the first time. Looking at the price online we thought it would be a good option since we live 3 miles away from downtown Austin. We decided to download the bird app for the first time of which we both activated with scooters right next to each other to go home. Later we found out that I was charged double the price as my husband as the unlock fee was one dollar but my cost per minute was $.35 instead of my husband‘s fee of $.15. I wrote customer service to out what was the issue and was told that my payment window on my bird app was updated to the most current price. I will not be using bird ever again as this was a horrible customer experience and even though my husband was charged a lesser amount he has also decided to diss activate the app and only use a deer scooter companies who are transparent with their pricing and provide good customer service.
Use Lime Scooters When You Can
by I don't care about my username on 2020/07/25 14:22
Tried to set up an account last night, only to be met with error message after error message telling me to “update my payment method”. Found a Lime Scooter nearby and set up an account and it worked in less than a minute. Unfortunately, there are very few Limes around me, or I would use them exclusively. I created multiple accounts, and have still been met with the same error message. Contacted customer support only to be treated like a child and asked questions like “do you have the latest version of the app” or “have you tried restarting”. The issue is very clearly with the app itself, but they refuse to listen or hear your side of the story and instead provide generic troubleshooting suggestions. An all around horrendous experience. I can’t even remove the card from my account in order to start over. So basically I’m just unable to ride bird scooters because their app/customer support team are not helpful at all.
False advertising
by Marlones on 2019/10/26 01:35
I had a mixed experience with them. The good: First scooter I found worked perfectly and it took me on a 1.2 mile ride flawlessly. There was a tutorial, and I felt very safe in terms of how to use it, and the tutorial does a pretty good job in showing you how to do everything. Very nice in that aspect. Scooter was in good condition and it was easy to start and finish (park). The bad: they say it’s $1 to start and then $0.15 per minute. My ride was 1.2 miles, in 16 minutes. So the math goes: $1 to start, plus $2.4 for the 16 minutes. If the taxes were 20%, that would be $0.78 and so my generous estimate would be $4.18 for the ride. Except they charged me almost $8. That’s not fair. It’s actually false advertising and they should be punished for doing that. As a first timer, they did not impress me, and didn’t stick to their word either. The result is a 2-star rating, unfortunately. That’s actually generous after their false advertising.
Terminated me for NO REASON still have SCOOTERS in our possession
by dissappointed bird charger on 2019/08/30 04:17
My boyfriend and I collected scooters it was fine until the app would freeze every single time we even opened it. One day the app just took 2 of the scooters we had captured from our task list, we tried contacting them soo many times and they NEVER responded. The next day the messages we had written to ask them about the problems we were having, were no longer there. They DELETED all the conversations; yet we still had/have these scooters at home. NO ANSWER. My boyfriend went to pick up scooters and the app logged him out and said he was no longer elegible to use the bird app. They terminated his account without even letting him know. The 2 scooters are still in our possessions. NO ONE GIVES US ANSWERS. That was just a waste of our time and his gas. Scooters remain in our home because we did CAPTURE them Until they TERMINATED his account. You guys should AT LEAST pay us our $12 and then terminate us
What Customer Service?
by AmberMa3 on 2019/02/10 19:54
I submitted help requests because for some reason after uninstalling/reinstalling the app, it will not allow me to ride or charge anymore. Each one of the tickets I’ve submitted have been closed out without any response. The app doesn’t allow me to ride or charge anymore. If my account has been terminated, you’d HOPE they’d have the decency to explain WHY. However, since I have not once violated any terms of service on either the rider or charger end, it doesn’t make sense why they’d decide to terminate my account. After looking online, it seems I’m not the first person this has happened to, it’s a frequent occurrence with this company. Looking at the app (and my email), it seems each of the 8 emails/messages I’ve sent have been closed it without any reply. Terrible customer service and terrible way to do business. I’ve been letting everyone know how ridiculous my entire experience with them lately has been.
Great concept. Badly implemented
by Felipe Gonzalez 99 on 2018/09/20 22:00
The concept is great. Out of the ten times I tried to use it I have only been able to do it once. Not going to lie it is a great. Today was the wort day for them. I took a scooter they charged me and everything but then the scooter didn't work. And guess what? I did not get my money back. Their customer service never replies. In the afternoon I went searching for a scooter to take me back home. I walked to the nearest one and it said it was damaged. Then I walked a block further to the next scooter and it said it had no connectivity (this happens VERY frequently). Then I walked about 4 blocks towards a place which showed that two were parked. When I got there, surprisingly there were none. I gave it a last chance and searched for another one that was nearby but it wasn't there as well. By the time I got home walking I had walked about twice the distance I had to walk all due to the unreliable birds. Very unsatisfied by this app and service.
They do not refund for broken scooters
by Shainalynnfggytvv on 2018/06/14 23:25
The scooters are fun but I've had much better customer service from all other scooter apps. I tried to rent a bird but realized the wheel was completely jammed and the scooter wouldn't start. Bird charged me for the ride despite me locking it within 20 seconds and the scooter not moving at all. After reporting the issue to Bird I expected a refund instead I was given a partial credit. A credit I could live with but I would expect a full credit (Limebike scooters for example don't charge your card if the rental period is for less than 2 min). It was less than a dollar which is why I'm even more disappointed in this company- why are they stealing pennies from customers? Just be careful- and check your bank account if they do claim to give you a refund they likely have given you a partial refund. Also they advertise "give a ride get a ride" but it doesn't work on the app and customer service has yet to help.
Flawed business model
by jeffitz on 2018/06/09 01:30
At first I saw the Birds and thought, “Oh, that’s kinda cool, and interesting.” After a few months I see they’ve more or less unleashed chaos on the streets. The problem isn’t the app, or the scooters, it’s the users. It seems the people riding them often don’t feel any sort of responsibility for them since they don’t own them and aren’t held accountable for how they use (or abuse) them. As a result the Birds are often abandoned blocking sidewalks, alleyways, and streets and cluttering up people’s yards. That’s on top of those people who ride them recklessly on sidewalks and in traffic putting others at risk (makes me wonder if the riders think Birds have a forcefield for protection around them that makes them magically invincible). The dockless idea is interesting, but, unfortunately, people can’t seem to handle it and police themselves, and Bird is in no position to hold their customers accountable for how they ride or where they leave the scooters with this business model.
Great Idea, surprisingly great execution
by guild176 on 2019/06/25 22:10
Honestly, I thought these scooters were a silly idea. I didn’t think there was any way they would catch on. Now, I’m convinced that they’re a step towards the future of transportation. The scooters are surprisingly sturdy, well built, reliable, and quick. The app is great to deal with, despite a few tiny bumps in the road (pun intended). The customer service is top notch, and has been more than considerate, professional, and helpful. Considering this company and this product are quite young, I have great faith that Bird will continue to improve and grow. 5 stars for sure, would totally recommend for quick, cheap, convenient transportation as well as just for a fun time.
Just poor quality
by DozerMM on 2019/03/14 13:11
Most of their scooters are broken or operate very questionably. I never feel safe when I am riding a bird because 98% of the time the handle bars are super wobbly or something else on the scooter feels like it is going to fall off. Their customer service is terrible no one replies when you report the scooter to be damaged or malfunctioning which leads me to believe that they don’t care and that they don’t maintain their fleet. They are price gougers forcing me to pay for a 10 dollar credit instead of per single ride. I think this is what bothers me the most I don’t understand why they force you to pay them a minimum of 10 dollars and why I can’t just pay for the ride per use. Honestly this is a terrible company that shows little interest in the feed back their customers give them or in maintaining the operational integrity of their fleet of scooters I regret giving in and paying them 10 dollars again for a service that is so sketchy.
Doesn’t compete
by ICouldntFindAnyOpenNicknames on 2019/05/01 23:28
Just use Lime or Jump. Bird forces you to input money into an account on their app, which is inconvenient and forces you to pay in large increments. Additionally they force you to input your drivers license info into their app, which varys from a minor inconvenience to a major red flag depending on your opinions on data privacy. also I suppose this depends on where you’re riding, but I have yet to find a Bird scooter that actually works well, the one time I came upon a bird and was actually able to use it, it’s battery died about a minute later. the other 5 or so times I’ve tried to use it (trying to use up the minimum $10 I had to input onto the account) it has displayed an “unavailable “ message after spinning its wheels for 5 minutes. in my experience riding rental scooters, JUMP (by uber) and Lime is a far more user friendly and pleasant experience where you come out feeling like you found a bargain, not like you were cheated.
Disappointed
by MarissaRinCat on 2018/10/09 16:23
This is my second time I’ve come up with an issue with this company. The third time I rode one of their scooters I fell off due to their brakes not working and they didn’t do anything for my injuries. And now one of their scooters was not working properly, I immediately canceled my ride (it was only 10feet of trying to work the scooter) and I’ve yet to get a response to refund my $10 they charged me for TRYING to use their scooter. The customer should not be the one punished for your BROKEN SCOOTERS! I want my refund! I’m very unhappy with your broken scooters placed on the streets to “use”. Unless you want to play a game of chance (get injured/ have your money taken) don’t use this company. Yeah the ride is cool when it actually works but I haven’t gotten a chance to fully enjoy due to these constant issues I have been having with their product and the company not helping out with it.
A little glitchy
by psbuckley on 2018/12/31 17:38
I’ve been both a charger and a mechanic and both sides of the app have issues that seem to go away and then re-appear. 1. Starting the app initially always goes well, but occasionally the toggle to switch to charger/mechanic mode either does not appear or takes several seconds or a couple minutes to show up. This occurs on both my and my girlfriends phones. 2. On the charger side, Bird seems to waffle between wanting to use damaged-bird nests and not using them. This seems to change back and forth depending on (possibly) who did the update and what version they chose to build off of. This is easy! What will you do when you have a hard issue to resolve? 3. Also on the charger side, the option to mark a bird as damaged is currently not available (See last two sentences of item 2 above). 4. All of these issues have been reported to the charger help desk, but the info seems to go NOWHERE! Here is a typical example of the the response you get when asking a question - “Charge and release as normal” If the question were this simple, there would be no reason to send the question and no use for a “help desk”. Bird might be a great company someday. Right now, they have a tremendous amount of work to do.
(Beware) so let down.
by lord-victor on 2019/06/16 09:29
Been seeing these scooters around town. Thought they were cool. So today I had to walk across town after a wedding on a hot day thought it would be fun and easier to ride one of these scooters. So I quickly signed up for the app. In my haste I apparently “bought” $20 in credit. Which I didn’t realize is what I signed up for because I literally just clicked through the sign up. It was too late to undue what I had purchased, so I thought, whatever now I can ride a bird home. Not so. End of night comes, and the app reports ZERO scooters within miles around me. In fact it fails to report any scooters on a map at all. I restarted the app, etc. deleted and redowloaded. I was stranded! and my budget for a ride home completely blown on bird credit I didn’t even want. Walked home miles because of bird. Just great. I’d give it zero stars if I could. I really really wanted to like bird, but my first experience just destroyed it...
Great Concept
by RhiaRhiaRhia on 2018/12/27 11:53
My review is 4 and not 5 stars for a few reasons. First one being the new “balance” feature; I think paying for individual rides is more practical than having to add $10, $20, or $50 onto the account when my average ride costs less than three dollars. I wish there was an option to still pay for single rides one at a time. Second, the fact that the scooter unlocks and starts charging me money, yet doesn’t want to “connect” to my device, so therefore the scooter doesn’t start. But is somehow still unlocked.. I’ve had to call at least 5 times for refunds due to these errors. Props to customer service though, they’re always helpful. Overall I love riding these scooters but there could be a few minor improvements.
WARNING: Cutting wires!
by 172827djud on 2018/04/30 23:44
First off this concept is amazing and I love their service. The problem is with the people who don’t. I just came across a whole flock of birds with the wire cut, leaving them useless. I have also gotten on a Bird with a cut wire and didn’t realize it and when I tried to ride it, well, it didn’t work. (And I was charged) this is more of a warning I guess to anyone who is out looking for one: if you see a cut wire, don’t use it! Also if it’s near the end of the day and you see a flock of them together on the app with 100% charge, best to steer clear. I don’t know what the company can do (protected wires? Idk) so like I said this is more of a warning. Other then that I love this service so much, it’s so much fun.
A game of trying to find where it’s OK to park
by Mandy Filipi on 2019/03/08 17:46
It’s like a fun game of gambling if you’re into that kind of thing. Your scooter starts beeping. You don’t know what it wants. You try to lock it. You’re notified you’re not allowed to lock it in that area. You’re losing money every minute it’s not locked. It’s a thrilling race against time! The app doesn’t tell you where the parking zones are. Giving you hope of being free from the game, it tells you the only thing it needs is a photo of the scooter in a particular place. But time is ticking and it gives no indication of that place. It’s a fun game if you’re bumming around alone on a Tuesday afternoon, however, I wasn’t doing that. I dragged the thing around for an hour looking for a place to park it. I took 4 million photos of it in places it prompted me to park (near a bike rack, away from sidewalks, etc.) I now have more photos of this scooter on Venice beach than I have of my vacation with my boyfriend.
Just a baby
by Nicholas Galindo on 2018/12/28 23:59
The ride are simple the get you to and from. Tech is okay could be a lot better but good for just being a baby. The real thing I'd say make immediate improvement on is the scooter itself. It could have better wheels and overall quality structure could be improved. What if we added levels to better scooter as in basic, and premium. Premiums can offer Bluetooth speakers, or something flashy. Something along that line. Give the riders a different experience. Something to separate and improve the over to competitors. Now we could talk about adding a month service where you personal rent the scooter for a cheaper price and they charge it at home and eliminate the middle man charges ..........let's now go on a ramble now .
Charger life is tough
by dubbyaPOW on 2018/09/03 13:31
There’s lots of competition and my mind is kind of blown by the amount of cheating and hoarding. The only thing that surprises me more is that bird doesn’t really seem to do anything about it. I forgot to scan one of my Birds and immediately got put on a 4 day suspension where I could not charge, so I’m not sure how these cheaters pull off 10 or 12 birds in a garage for a week. Bird also won’t release more chargers, so charging more than 8 or 9 birds a night is tough and at $5 a piece (which is pretty normal, the higher priced ones are usually dead markers) it’s hard to get the right time/money ratio. Over the weekend I usually get crazy and spend 3 or 4 hours each day collecting and sorting birds. I usually charge 12 or 13. One day I did 25, that was a long one.
Best for tourists and joyriders
by Jimmay40 on 2018/06/30 19:58
This whole idea will work better for tourists, not commuters. This is because the scooters are most easily found by sight, due to their concentration in high foot traffic areas. Just unlock the one in front of you and you’re GTG. But don’t bother using the map to find an isolated one in a low-traffic area, because it isn’t likely to actually be there where it’s accessible, and low on juice if it is. You’ll end up walking more than if you’d just done that in the first place. There’s an option to take photos at the end of the ride to facilitate finding it, but I have yet to see such a photo or a “see photo” button when I’m trying to find it.
No brakes
by debbi1326 on 2020/06/19 04:54
Worst scooters of all the e scooter companies. Customer service is awful. The brakes fail sometimes which is why it’s important to wear a helmet. I had to try and stop the scooter with my foot after the brakes failed and ended up tumbling uncontrollably with my head inside a helmet hitting the pavement. The safety department were super cool however they failed to take that scooter out of service. I always check the brakes before I ride and fortunately realized I was on the same scooter with the broken brakes and traded it out for a different scooter. Recently I was told that my service had been suspended because I had done one or all of five different crimes none of which is true and I can’t reach anybody at bird to discuss the issue. I asked for a supervisor, a phone number, a phone call but the most they do is mark my text solved. I’m writing a letter to my city so that this issue can be resolved since I’m getting nowhere with bird.
Makes chargers lives miserable
by hutegger on 2018/12/20 14:19
The idea is great - the implementation needs plenty of improvement! * Showing birds that are lost, cluttering the map, sending people on wild goose chases without a chance for success * often displaying error “something went wrong”, with no indication how to make it work, often not even possible to see what state the process is! * displaying birds that have long been picked up - either by riders or chargers * „help“ feature hidden, difficult to get to, copy function partially disabled * damage report doesn’t allow text, but has only subset of what could be wrong. * fully charged birds show as 1/2 charged in app * filter in „find birds“ map loses values when leaving and going back in * pics taken and sent through help dialog get lost * help dialog gets stuck to the point where the app has to be killed and restarted to be useable And more issues i can’t remember right now! All in all, the app, the processes, and the scooters are in dire need of improvement! For the little money even if everything goes smoothly it is barely more than minimum wage. But, things hardly ever go smoothly! I can’t remember a single instance were both the capturing and releasing went without a single problem - and I’m doing this for 4+ months now!
Very good, but charger mode needs some love
by Jeffinmt on 2018/05/22 23:30
Normal ride mode is great. Sometimes a little slow, but nothing to sneeze at. Charger mode works well about half of the time. Zooming out frequently will freeze the app if there are a large number of birds on the map. It seems like you are blocking user interactions while the server query runs (which makes sense), but if the server is very busy you spend a long time with an essentially frozen app. I suggest using some kind of clustering algorithm to reduce your pin count. For example, if I am zoomed out far enough, you could “group” birds that are overlapping with a single pin that shows the number of scooters in that small area. Overall, very good app considering the amount of magic happening on the backend. Keep it up!
Software lacking
by Nate hdrkdhdnd on 2018/12/16 15:20
I has a charger that makes money by charging scooters for BIRD, I can’t stand the fact that whenever a scooter won’t release in the morning because of a network error, I have to wait a day or two for them to remove it from my list so I can go out and get more scooters. I lose a lot of money this way and it’s stressful. You cannot pick up scooters when there is an overdue scooter in your “tasks“ menu . Maybe they can put an option in the app so that when a charger cannot release a Bird he can just tap on the scooter in “my tasks“ and it will give him an option that says “cannot release bird“ that way it is removed from his “tasks“ and they can resolve it back at the office while he is still able to pick up scooters that night and continue making money.
Amazing....but #Tallpeopleproblems
by booknook1 on 2019/09/30 22:35
I love riding birds through the city. It ads another level of excitement to any date. Unfortunately I am 6’6” 250lbs and the Bird Scooter, much like everything else in life was not mass produced for giant people. The handle bars are uncomfortably short forcing me to either ride in a half squat position or awkwardly leaning down and hunching my shoulders over. Also, my top speed is a good 1/2 of what my normal sized girlfriend gets. So what ends up happening is a nice Saturday morning ride on the BeltLine ends up looking like a girl speeding away from me while am yelling at her from an ever increasing distance to slow down while hunched down like I’m trying desperately to reduce drag.
Great but needs a few key features
by annonymouss on 2018/04/14 01:10
In SF Area these are very popular right now and there are not enough scooters. I wish there was the option to reserve a nearby scooter for 2-5 minutes, as long as you’re within say X feet of the bird. The reason for this is every time I start walking towards the closest bird, even if it’s just 2 blocks away, it will be taken before I get there. Often times the person will just be hovering over the bird before they start their ride so the scooter is still “active” but this person is holding on to it waiting for their friend or something. I find myself ping ponging around trying to grab a scooter before someone else a lot and end up wasting more time and energy than just taking a lyft or uber.
Works like other electric scooters but not as good.
by Amazingdriver on 2019/05/05 05:43
Was in Paris and found all the electric scooters that populated the city since my last visit. It looked like bird was one of the more prominent around where I was so I decided to download the app and give it a try. Apple Pay wouldn’t let me put money on my bird account. Had to manually enter credit card info twice. Once I got started, first scooter didn’t work. The app unlocked it and the scooter came to life as it should but the propulsion wouldn’t work. So parked it and got another one. All others I didn’t have issues with. A few days later I was hungry and decided to take a scooter to grab a bite to eat and come to find out, THEY TURN OFF ALL SCOOTERS AT 9pm!!! I seen all other brands of scooters roaming around the city late at night but just not Bird. Should have went with one of the alternate brands from the get go
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