Bird - Be Free, Enjoy the Ride

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Bird - Be Free, Enjoy the ride
Bird gives you access to shared e-scooters and personal electric vehicles in 100+ locations worldwide. Whether you’re headed to work, class, or just need a breath of fresh air, Bird gets you to your destination with ease. No traffic, no pollution—just you, the open road, and a convenient, eco-friendly way to get around. HOW IT WORKS • Download the app • Create your account • Find and scan a vehicle’s QR code • Fly responsibly • Park with care • Keep the public right-of-way clear • End your ride AN ELECTRIC ALTERNATIVE Bird works with cities, universities, and partners across the globe to provide an eco-friendly transportation option that complements existing transit systems and reduces our reliance on cars. Powered by electricity, our fleet of personal electric vehicles helps reduce pollution and traffic, making cities more livable for everyone. FLY RESPONSIBLY • Avoid riding on sidewalks, unless local law requires or permits. • Wear a helmet when you ride. • Park clear of walkways, driveways, and access ramps. • Visit to learn the rules of the road. CHARGE WITH BIRD Make money in your spare time by keeping our vehicles charged and ready to ride. Download the app and select "Charge with Bird" from the menu to sign up and join the Bird Charger community. BIRD AROUND THE WORLD Bird is currently available in 100+ cities and universities worldwide. Find Birds near you at
Break broken
by Xoxo0682929383939392992 on 2019/12/13 00:43
Break broken couldn’t stop myself
Broken bird
by dhwixj on 2019/12/12 21:02
Breaks don't work
by Squihy on 2019/12/10 18:33
Bird was dope. It use to be my favorite scooter. Now we have to upload a balance before riding. The scooter is suppose to be $1 to start and 35 cents a minute. With a balance they jump that. I’m coo There are plenty of other scooters and transportation to utilize.
Can’t ride one “after hours”
by Leeahnalanae on 2019/12/10 10:44
I got to work extremely early early in the mornings at around 2-3 am, so I’m usually very tired and don’t like to walk that late so I’ll ride a scooter. This morning I went to ride one that I had rode home the night before but it was unavailable till after 4am. That’s ridiculous, I’ll only be riding Lime which is cheaper anyways and do a check to make sure you’re not under the influence before you ride. Thanks for nothing Bird 🙄
Price is becoming prohibitive
by turquoisechewtoy on 2019/12/09 05:39
$3.50+tax minimum for a ride? Ridiculous.
Extremely expensive now
by Lololololololol J on 2019/12/09 02:06
Bird used to be affordable. I could take short trips for under $2. Now, there’s a $3.50 minimum and they charge $0.49 per minute in my area. That is absurd. I will no longer be using or recommending this business.
Flipping you the Bird
by needraM on 2019/12/08 22:05
My son and husband use scooters in San Jose Ca to go a few blocks from parking to work and back. Lime and Bird scooters are both available, but they will only take a Bird if absolutely necessary because they cost 10x as much as a Lime. They both rode the same distance, one on a Lime, one on a Bird. The Lime charged $1.20 each way, the Bird charged $10 for each ride. Sometimes twice in one day. I have seen many developer comments claiming that transparency is important and pricing information is in the payment section of the app. That is a lie. I searched through every section of payments, help and FAQs, and couldn’t find anything explaining that you pay in advance a $5 or $10 deposit for 30 minutes, whether you use that scooter for 30 minutes or 3 minutes. The next time you activate a scooter, even the same one you used ten minutes earlier, you are charged again for the full 30 minutes. And the $10 deposit is taken from your account without your knowledge or authorization. I learned the truth by reading several of the critical reviews, after seeing all of the $10 charges from our bank accounts. Apparently, customer service is pretty bad, too. And working for Bird as a “charger” is not a good experience, either. DON’T JUMP ON A BIRD UNLESS YOU HAVE MONEY TO BURN. As you can see from the canned response below, Bird isn’t willing to admit to their shady business practices or make changes to them, even after so many negative responses. They should be punished by boycotting Bird. That’s what my family plans to do.
Bird mishap
by Xt3m on 2019/12/08 17:44
I create a bird account and pay my first ride. Blocks my card which thinks it’s shady. I then try to catch a bird scooter and it won’t let me. Supposedly my Bluetooth isn’t on (which it is). The app just does not work.
Used to be great
by Denimsuit on 2019/12/08 06:48
Been using bird for since they first dropped in SJ. Used to love it, but over the months the scooters and the app experience have just gone straight the tubes. The app seems to have gotten dumber and less intuitive. 75% of the scooters are either broken or so damaged that they are unsafe to ride. Just paid for one that had completely broken motor after paying reserving it so I’m writing this and then deleting the app. Now there’s so much competition in our area with Lyft, Lime and others. So why should I keep consistently wasting my hoping the experience will be different? Brand loyalty only goes so far. In fact, I’m walking the rest of the way home.
Too expensive
by hahsbd dbdb on 2019/12/08 00:22
Too expensive to ride
Scooters in Nashville
by Coolieos me on 2019/12/07 21:36
First time and won’t be my last time!! Just fun👍
Great ride
by Daddyfrofro on 2019/12/06 21:05
Great ride
Phone storage
by Oma Loves Opa on 2019/12/06 01:28
It would be better if there was a place to hold a phone to be able to access directions
Life saver
by light luz on 2019/12/05 18:56
Always there when I need this scooter. Thank you Bird.
Increased Prices are Terrible
by Darius3434 on 2019/12/05 15:06
$3.85 minimum? Please - done with these birds too many other options.
Beware the reload feature
by mwww4 on 2019/12/05 02:56
The app worked fairly well for me, after I figured out how to pair with a scooter. But it’s easy to spend quite a lot of money if you’re out, say, sightseeing as I was when I used a Bird scooter. I tried to get a refund of the unused money they were holding in my account (goes by increments of $5, I think), but after contacting customer service more than once I was still unsuccessful. Can’t say I would recommend unless you regularly use the scooters.
by on 2019/12/04 05:35
I took a short trip down the street to pick up a food order. It was less than a mile and it cost $8. I took a Lyft back because I had all the food to hold on to and it was cheaper than the scooter!
When it works, it works okay.
by Bona Fide Hillbilly on 2019/12/02 16:19
Some scooters don’t work, but most do. Serious power loss while riding hills can be expected for any electric scooter, and Birds are no exception. But they perform pretty well on flat ground!
Hidden fees
by dannyleiva3 on 2019/12/01 00:58
They charged me $40 for a one hour ride. Apparently I went in to a no ride zone and I never did. I called and they refunded me $11 after the app told me they would charge $10 in the beginning. There are many hidden fees and at the end they come out. They robbed me.
by anairbc on 2019/11/30 22:02
I was scared
New update doesn’t work
by Msobejim on 2019/11/28 08:23
Says u have connection error
I would like a refund
by NYROKX on 2019/11/27 23:47
Hi your app was automatically set to auto renew and charged me $20 . I do not want $20 bird credit , I only rode once today , I will not be riding again please refund my $20 thank you
by torresji on 2019/11/27 19:06
Tremenda manera para moverme en el Casco urbano de San Germán.
by 😱🖕😱 on 2019/11/26 19:14
Went in store, bird locked. Wouldn’t unlock. Then charged me without allowing me to continue ride😢
Scooter Never Unlocked, No Refund
by brdsfsct on 2019/11/26 06:42
Scooter failed to unlock despite multiple attempts. Contacted Bird support for a refund but they never gave me one, in fact they denied that I even took the ride! I have a screenshot of it. Won’t be using this app anymore.
You Already Know.
by Happygoginger on 2019/11/25 00:42
Just wow
🛴. 🛴
by doliber rules! on 2019/11/24 22:45
Best day of my life!
Charges way too much
by micmmmykkroekd on 2019/11/24 20:48
It costs .45 a minute that is ridiculously expensive compare to other services. Sometimes the scooters don’t even work.
Have fun visiting the ER!
by issashiba on 2019/11/23 06:47
So dangerous and should not be used without a helmet. Do not sign the agreement, please do your research.
Not a scam, but pretty close...
by DNAfudeic bh on 2019/11/22 15:43
I live in DC and use every type of scooter app: Uber, Lyft, Lime, Razor, etc. today I tried bird and I was charged 5$ when loading my balance, but since the ride was $5.39 I ended up being charged a 7$ fee on top of the 5.39+5$ reload. So in total, my 1.2 mile trip cost $17.40. And I’m pretty sure most of their reviews are fake.
More personal rentals
by Dwaynetwade on 2019/11/22 05:26
The only company I know who sends me my own scooter for a monthly rental. It’s my everyday transportation
by MikeIDLina on 2019/11/21 04:47
Used to be cheap now they're expensive. Lyft is way cheaper!
Price hike is a disappointment
by Keezysteezy on 2019/11/20 22:25
The increase in the cost of bird makes it a harder to use the service. But given that there are cheaper scooter options I just use those more now
by Gerard Manly Hopkins on 2019/11/20 21:14
Make sure if you have this app you turn off auto update under payments on the app. I haven’t used a bird in 4 months because I moved to an area where they don’t have them. I went on a trip, and decided to take one as I had an 8 dollar balance, MORE than enough to cover my ride, AND SOME. But I checked my statements a week later and found out my balances had been “refreshed” to the tune of 20 extra dollars. I explained to them that there were no birds in my city, so I had no use for the refresh, and they sent me a coupon for a free ride that expires in 4 hours. Shady shady tactics, Bird. I’m deleting the app and making sure everyone I know never uses a bird again.
Fluttering bird
by mikeyc2222 on 2019/11/20 01:08
Bird wasn’t fully charged so resulted in a slow ride. Company probably got a few extra bucks out of me due to the slow nature of the ride... otherwise made it safe and sound.
by Bam955 on 2019/11/19 16:07
I rode for less then a minute and was charged for 2 minutes lol a freaking joke
They pre charge you
by Alex Aa member on 2019/11/19 05:40
Lyft is so much better because you only pay for what you use. Bird has startedto pre charge you $10 for any ride. Even 1 minute rides. It’s stupid. I’m so mad because they scammed me by emailing me saying I had $5 credit and then I tried to use it and they charged me $10 for a 1 min ride. Refund me or I will delete the app and only take lyft from now on. Also the lyft scooters are smoother rides.
Scooter stopped working mid ride, couldn’t park
by deadaym on 2019/11/18 21:45
My scooter stopped letting me accelerate in the middle of the ride despite not being out of battery. When I tried parking, it wouldn’t let me park at all. I kept moving it to different locations and I couldn’t park. Ended up leaving it somewhere safe and deleting the app. Wasted my time and money.
Bird charger
by thepromoterprofile on 2019/11/18 17:09
7 weeks can’t review nor process my app as I was told 3 times they can’t do the job Deleting this app what a waste of my time
Sunday morning grocery run
by UW 101 on 2019/11/17 16:39
The scooters were a fun way to get groceries and see the city at the same time.
by courtney the queen bee 🐝👸🏽 on 2019/11/17 02:03
I loved the experience! It went super fast and I got to zip through crowds and a bunch of people. L. O. V. E. I. T
Ended it 10 minutes ago
by nicriz77 on 2019/11/17 01:01
I ended my ride 10 minutes ago and says it never ended.
Good time
by yakima princess on 2019/11/16 18:06
First time on a bird. 68 years old. Highly recommend as senior Portland activity.
That was fun.
by IsiahSalazar on 2019/11/16 14:53
Scooters and ankles are still a tough match.
by vickotor on 2019/11/16 07:24
What’s the deal with this price?
by PLEASE FIXN OW on 2019/11/16 01:28
I love bird! But one of my last rides I got charged $12.58 for 18 minutes of riding? That’s OVER $1.50/hr. Don’t know why I got charged this crazy amount, but super hesitant to ride now!
Restricted zones beware
by I WANT MOAR!! on 2019/11/15 17:50
Scooters restricted to select areas and notify you far too late after you’ve exited one- you then have to walk or slowly drive the bike back and walk the rest of the distance.
Evil Corp
by the-calm-soul on 2019/11/15 17:31
I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
by ScootIngAbout on 2019/11/15 02:32
By far the fastest scooter. Love it
Worth the experience not worth the price
by Disnerd02 on 2019/11/12 16:20
I took these around Fort Collins with my 3 other roommates and they are a lot of fun. It was one of the best things we had done while living here but the price is just not worth it. It’s $0.33 A MINUTE. All of our prices were completely different, yet we all had them for about the same. I ended up paying about $60 for having it for an hour and a half to two hours. We reserved them so nobody would take them but I’m pretty sure it charged $10 just for that. If I would have known I would’ve paid that much before hand, there’s no way I would’ve ridden one. It would’ve been cheaper to uber and bar hop .
Why did the change it to $5 every 30min
by MaxChau on 2019/11/12 04:07
Way too expensive.
by GHOSTMUSHER on 2019/11/12 02:26
Scooter joring with no dogs.
Error in the system
by Derick Garcia on 2019/11/12 01:26
I went to San Diego this weekend and I got a bird I was on it for like 2 mins and it charged me 20$ for it I don’t understand why but it did and now I want a refund never gonna use birds again unless I get a refund
Billed me BCM parking but wouldn’t let me move
by Certified Agent 11 on 2019/11/11 21:25
The no parking is not intuitive. I wasn’t allowed to move scooter and was billed for no parking zone. Not fair.
Pricing has become absurd!
by hellomynameismikey on 2019/11/11 17:11
When bird originally came out, it was around $0.10 a minute. A three minute ride just cost me $3. They’ve priced themselves out of my business.
Biggest scam ever
by riderDC on 2019/11/11 14:01
It takes forever to learn how to use and then it did not work, I want a refund
Price gouging these days?
by socksarered860 on 2019/11/11 01:33
4$ for a 2 minute ride? Hard pass. I understand where your coming from with everything that’s going on with the scooter industry but I’ll find other means/systems than yours in the future. Good luck.
by Jayjimmy on 2019/11/11 00:11
Pricey for a 3 minute ride. I should’ve walked 👎🏼
Turtle Bay
by savylamd on 2019/11/10 23:19
I had friend visiting from out of town and this was such a fun surprise! The owners are so nice and the scooters are a blast!’
by ILLERBEATS on 2019/11/10 18:31
Dope ride
Watch this app charge you more than agreed
by TeamJames87 on 2019/11/10 09:48
Used this service for a hour to ride around a park. Equipment was very faulty to begin with. App Charged me way more than agreed to , like $30 more. Used two “Help” representatives to get it kind of fixed, I am just going to dispute the charge with my CC. Not very good instructions or direction on how the system works or auto charges your CreditCard prior to ride ending & how to avoid issues when parking guidelines are not available for that area in which the ride was completed. Kind of seems like a scam to get pre authorized charges on people unknowingly. Watch everything with this app!
No power
by a grizzle on 2019/11/10 05:39
No power
First time
by chickiechickieD on 2019/11/10 05:37
Very fun!
by Minigolfman on 2019/11/10 00:12
Bird scooter had pretty bad brakes
by minecraft02111 on 2019/11/09 18:40
I love bird if it is hot it is perfect to ride and if it is chilly to
Super fun
by kayla carpp on 2019/11/09 18:20
Sooooo fun!
by Goonvffhbxxbhh on 2019/11/08 23:10
When you change the price from 1$ to start to 5$ let me know in big letters! You charged me way to much I went .21 of a mile for 3 minutes and you charged me 5.38! Unbelievable! Thing is I didn’t figure that Bird has been doing this to me for the last month. I never once saw the updated price and will no longer use bird ever again. I literally had to call tech support to find the price update. Whatever you do down put card on (Balance Auto Update). Bird is officially the modern day scam artist. Changing price anytime and not telling the customer anything until you see your bank statement. Bird what happened to you? Scam artist low life money grubbers
$5 min
by moderndaymozart on 2019/11/08 16:19
Is ridiculous for a 5 minute ride. No thanks.
This app is great
by rozzi28 on 2019/11/08 05:50
This app is very good and works very reliably
Too expensive
by Genegine on 2019/11/08 02:15
I’d love a monthly premium that allows you to save
Don’t work for this company
by Mrs.Ruffcorn on 2019/11/07 02:39
I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
by mackenzie paige gibson on 2019/11/07 02:21
That was so awesome. Not only because it’s my birthday but because I could actually balance on it. It can go fast but u can also control the speed. And u can turn it off so nobody else can use your time. Thank you for making the bird and bird app!!!
Overpriced new pricing model
by Misterpeej on 2019/11/07 00:05
$1 to start sure, but it’s $3.50 minimum charge to use. I suggest finding a Lyft, Uber Lime, or Spin scooter if available in your area. For me, Bird is only used if there are literally no scooters in eyeshot and I am in a rush. Avoid avoid avoid
by atoyzk on 2019/11/06 19:51
The Bird is not working on iPhone 11 Pro Max. LOL!!! That's good. Now using Lyft scooter.
Scam Company
by Ride Lime on 2019/11/06 19:39
Rode a bird on my campus and parked it against the wall, not on the sidewalk. Bird charged me $50 and claimed it was in a non designated zone, no signs anywhere for where to park a bird either. If you ride one you may be charged $5 for the ride and $50 for whatever reason they want. Scam company.
by bdr25 on 2019/11/05 21:51
They literally charge you what the want without telling you. They usually charged me 2.50-3 dollars per ride then started charging me 5.41 every time. And when I asked why the hell the overcharged me, they guy said my city charges a flat rate of 5 dollars and the app tells you this before, which is absolutely not true.
New scooter is awesome
by Ben & Ella & Tom on 2019/11/05 18:30
Smooth ride Wider base Love it
Silently raised their prices to 5$ per ride
by Raspberry88 on 2019/11/05 17:05
Is this a joke? 5$ base price? Without so much as an in app notice. Complete scum
by Havingfun82 on 2019/11/05 12:15
I just love itttt. Thank Yaallllllllllllll!!!!!!😀😀🤩🤩
by jwgreer01 on 2019/11/04 16:37
Product is fine. Price is absurd now
Was fun
by 18_44 on 2019/11/04 14:59
Was fun
It dies in slow area zones
by GJCLewis on 2019/11/04 00:18
I had to take a scooter between Marriott Residence Inn and Hilton Bayfront in San Diego, CA, which is only 1/2 mile away. It always dies in between the Rail road tracks and all on front of the convention center, which is most of my ride-because it’s in a “slow zone”. It was kind of annoying. But, Wheels, Lime and Lyft does the same thing too. But, it’s always a joy to ride these...and it’s convenient.
by henriqueusa on 2019/11/03 22:10
Didn’t work in Venice beach
by Mjay Bee on 2019/11/03 06:04
Please tell us where to park we waste time trying to figure it out .
Unbelievable expensive and tricky
by qihe5215 on 2019/11/03 03:32
I downloaded this App and deposited $10 which is the minimum requirement and started riding. I ride for 18min and it charged me $12. Then I saw my balance was $8 and wondered why. So I went to my reload history and saw that Bird automatically reloaded another $10 from my credit card without me knowing it. If I had not stopped riding I would have been charged for maybe $50 even if I only put $10 in the app. The app charges you in a very tricky way and you always end up paying more than you expected. Now I have $8 left in my account and I can take it back. Will just give up that balance because it will always end up charging me more if I planed to use the rest of it.
So much fun
by J-Rogue on 2019/11/03 00:21
Stupid sick bruv
by STiNEBRUNER on 2019/11/02 22:59
Love it
by Mensheieebbbend on 2019/11/02 20:02
Prices are outrageous.
Left me stranded
by biggawibba on 2019/11/02 20:00
I tried to submit my drivers license but didn’t read it when I far away from my car late at night when I was relying on the scooter
Personal (monthly) rental is buggy
by Noonc on 2019/11/02 19:21
I like the idea of the monthly rental and I’ve had it for a few weeks but it’s a pain. Half the time I can’t get it to unlock the scooter. The other half the time I can’t get the Bluetooth lock to unlock. For better or for worse I can usually get the Bluetooth lock to work by smashing it against the metal bike stand it’s locked to though.
by Bahamas magic on 2019/11/02 16:41
Too slow
by hereandnow10 on 2019/11/02 03:17
This thing charged me $5.35 to go half a mile. It also charged me $5.35 to go one block! What da what???
Not in phx
by jxnxjsoeirh on 2019/11/01 22:54
Had to walk a mile home bc bird doesn’t service Phx.
by Arthur Stamboltsyan on 2019/11/01 21:03
Most of them are broken and I didn’t injoy it
Nickel and dining me
by Hall-o-ran on 2019/11/01 06:24
Why does this app not close out until it ticks over to the next min, and then round up? Are they that hard up for money that that need to cheat people out of 50 cents or a dollar every time they ride? That’s just ridiculous! Do better!
by baluku is here on 2019/11/01 01:06
Faster than lime scooter
Misleading prices
by haydenpaulsen on 2019/10/30 21:27
$8 for one mile and about 5min. They it’s better than a car, but it’s far cheaper to take a ride service unless your only wanting the fun. Won’t be riding again
Never Use This App
by Mr. Brimm on 2019/10/30 04:26
This App is garbage. The scooter has “no-riding zones” it calls “slow zones” where the scooter shuts off. The problem is you can’t ever know where these areas are when you’re riding, because...well you can’t hold a phone and ride! When it locks you out the app asks you to return the scooter to the riding zone. Well, if you had a warning that would be fine but the gps is slow to update and TWICE it’s stranded me, forcing me to drag it blocks back to the designated zone. Once it shut down under a bridge serving as homeless encampment. F-ing dangerous. I’ll NEVER use this joke of a company again. Lime services the whole area, no issues, no banned zones.
by zuarex on 2019/10/30 00:30
Left a bird in sidewalk. Asked that I move but wouldn’t open back up again to allow me to move and I had to drag it before it let ride end. Hoping I don’t get charged for that
Never A Bird When You Need One
by looktostars on 2018/09/19 00:00
Bird is fine when you find one that works. I walk to work in DC from 17th and R NW in to L and 15th NW. this is a fairly major route for people walk to work in the AM, and home in the PM. There are never any Bird’s along this route, because of it being a major walking commuter route to downtown. And when there is a random Bird along that route, it is either out of juice or off-lime due to damage. I am sure it is a never ending struggle to keep repositioning Birds around a city. That said, it would be nice if there were more of them on 17th between U Street NW and Mass Ave NW at the other end for the morning commute. And those that are there are working / have juice to be operable. I keep looking at other people riding Birds and wonder to myself, where the hell did the fund theirs? And where did they find one that works. In closing, full disclosure: I did just rented one at about 7:45 pm, with no problem. Had a nice ride. However that is the exception in my experience, and not the norm.
Don’t work for this company
by Mrs.Ruffcorn on 2019/11/07 02:39
I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
Update charger experience seriously needed
by Magne333 on 2018/07/20 18:39
This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
Evil Corp
by the-calm-soul on 2019/11/15 17:31
I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
Disappointed Charger - Lack of Support
by Kismetqueen on 2018/08/25 19:57
I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble... My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...
Failed lock attempt; no customer service response
by Dread2U on 2019/06/03 13:18
Finished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point.
Community service.
by Listen to this, trust me. on 2019/07/10 19:13
Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.
Need to get much better at public access-ability and safety
by tjdp01 on 2018/07/13 20:29
The experience of riding a bird scooter is very fun but there are some things that the company is being very irresponsible about. Very recently they removed the feature allowing you to report bird scooters that are strewn into the sidewalks, bike paths, and even the streets. People who repeatedly do that should have their privileges temporarily revoked so that you are required to park them thoughtfully. Some people take issue with the fact that nobody actually wears a helmet, or the fact that you have to ride in the street even though on a scooter you can’t use hand turn signals, or the fact that kids are using them, or the fact that loads of people ride double. There’s other safety concerns that are harder to solve, but if bird is removing the ability to report bad parking, then they are not working to solve the nuisance that they’ve created with birds on sidewalks, or sticking out of medians into the street, or strewn across the busy bike paths. My neighbor uses a wheelchair and has to kick these fallen scooters out of her way just to use the side walk. Bird can do way better. That’s what tech is for right? solving problems. Bird should solve this problem.
Unscrupulous company
by olwangadang on 2018/11/26 11:13
I’m 40, live downtown and am a full time paramedic. I just wanted some extra $$ without being coughed on. I’m honest and I’ve never been reprimanded at a job. But I was fired from Bird as a charger on trumped up lies because after several weeks of charging I found I was only being partially paid for certain birds and flat out not being paid at all despite following all of their rules. I wrote a long letter with details and called out their practices as unacceptable. Two days later I was told I was terminated without appeal. I’m not eligible to ride even..took them weeks to pay, days to respond to queries..the app functioned great most f the time but when it didn’t it was a nightmare. If GPS is off a normal drop off of a couple minutes turns into 30..birds at my home that were properly scanned suddenly alarmed and I had to recapture them. Not once but twice other fellow chargers were on my doorstep looking for birds. They showed up on their maps as uncaptured but were sitting in my tasks. Company just doesn’t care and everyone I knows now knows my experience. It’s all kind of sad because when it worked it was great and the dream of it all is grand but it’s just..failing.
I wish I can give negative stars for this garbage app
by angelmetal on 2018/07/11 06:31
I don’t enjoy the ride. Wherever it shows me there’s a scooter there isn’t. The app never works. My camera doesn’t work ONLY ON BIRD. I uninstalled the app and logged back in and still it doesn’t work. Wherever it shows there is a bird to charge, only 25% of the time it’s there. And I’m talking about the easy ones to find. Everything about this app is trash. Their customer service never replies and is just nonexistent. I spent 20 minutes walking in 120 degree heat and NOT ONE OF THE SIX locations that showed there was a scooter was actually there. Not even on the same block OR the next block. The map never gets updated. The navigation on the map is also garbage and backwards. I spent over two hours driving to every location where there is a Bird. After one hour I gave up on the hard one. And even the green ones that are 5 dollars aren’t where the map shows. Bird is the worst and most garbage app I’ve ever downloaded in my life. You lost a customer, Bird. I hate this app. It’s not worth the wasted time, gas money and frustration. Do yourselves a favor and save your effort and time. Don’t download this garbage app.
Great pricing, even when you mess up
by Vulpas on 2018/10/10 01:34
So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
A Bird Charger’s Review
by Absuwjwsush on 2018/10/17 22:03
This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However: People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!
The Time Has Come
by HarpMeister on 2018/02/03 00:44
I see a lot of people are actually reviewing the service and not just the app. So, I will do the same. The app itself, is fine. I have no issues with it. It finds the scooters, unlocks or locks them.. payment can be a CC or Apple Pay, which is a big plus for me. The scooters are great. They are better than the Santa Monica or LA bikes. Cheaper and you don’t have to find a frigging docking station to leave them at. In Venice. / Santa Monica, the scooters go where I go. And find them where I am. The only criticism I might offer, is that that folks who are being paid to charge them ( you can make $5.00 per battery) leave the units active In their garage or even in their car. So using the app, I find myself standing in front of a locked garage or at Someone’s van with 3 or 4 scooters inside. I
Be aware of Price Discrimination
by z2m3^4 on 2019/03/05 07:54
Be careful of being overcharged! A friend and I took a leisure ride around the city. It was my first time and I put in all my information but didn’t notice that Bird was charging me more than double what they charged my friend even though our birds were side by side and we went the exact distance and there were lots of unused birds all over the place. I emailed and asked about the price discrimination and was told something to the effect of we understand your concern and we are in the process of improving our fleet. I emailed them back showing them I was being charged $.35 a minute while Lime was only charging me $.15 a minute at the same time and from the same location, and why should I be singled out to carry the weight of repairing their fleet. In my opinion it was not good customer service and I have not heard back from them. I regret my ride with Bird as it cost me $20+ which it took all the joy out of the ride. All that to say I plan off loading the app as soon as I use up my credit and going with lime who only shows the $.15 a min.
Worst Scooter App (in Portland)
by Of Monsters and Cats on 2018/10/06 06:19
I have used all the other scooter companies in Portland without any problems, but not Bird. Bird has several problems that prevented me from using any of their scooters and they all stem from the fact that they require a driver’s license to be scanned into the app. Firstly, there is no option to do this before trying to rent a scooter, which means that you’re left standing on the sidewalk trying to scan your driver’s license into the app. The moment when renting a scooter is usually one where I’m short on time, so this also becomes very inconvenient. Secondly, the driver license scanner did not work - meaning I had to enter information manually. Thirdly, after entering the license information, I was not able to submit it on multiple occasions due to a “network” error, even though I had a good cell signal and unlimited data on my cell plan. Finally, none of the other companies require important personal information such as a driver’s license to be submitted to the app, which makes Bird seem to require additional info for no discernible reason.
by Truths96 on 2019/07/07 17:42
Our experience: 1) Does not properly disclose pricing on app. Under payment screen it states...”$1 to start, $0.15 per minute plus tax”. Time charge is displayed. There is no disclosure of distance rate or price. Our final charges were $0.27 per minutes not $0.15 per minute, which I find deceiving. 2) when setting up app, it asks what dollar amount we want to start with. It fails to ask if we, as the customer, agree to the continual charges on card. Or it also fails to disclose to customers that credit card will continually be charged. Currently this option can be unselected under payment tab. 3) miles are not properly disclosed. There is either a glitch in the system or with the scooters. We were a group of 7 (phones/riders) who followed each other to the same destinations. App showed same destinations with different miles recorded. Again be a glitch or a way to charge customers more on distance. 4) The ride was enjoyably fun! Scooters had speed and the breaking system worked well. No complaints about scooters.
Safety Issue
by heyitsmorgan on 2019/06/21 11:40
I won’t ride a Bird again until the issue I just encountered is fixed in the app. I got onto a scooter that was broken (wouldn’t stop accelerating) and had to jump off of it to avoid a more serious crash. I escaped with just a bruised ankle, but my first thought was obviously that the next person to come along could be hurt even worse. Because the ride only lasted a few seconds, Bird “cancelled” it and didn’t charge me. That’s a great customer friendly feature, but I had no way to rate the ride and report the dangerous scooter. I called support and got no answer. So I sent them a message through the app, but that hasn’t been answered yet. In the time that’s passed, anyone could have come by and started a ride on the same scooter that I’d just been injured on. The app needs to provide an immediate way for riders to take broken or dangerous scooters offline, even when rides are too short to rate, or there is a risk of multiple riders being hurt. I imagine rides on broken scooters tend to be short, so this is a big oversight!
I want my money back and fix your scooters
by DJ AMK on 2019/02/10 18:31
I am a transfer student from Dubai and don’t have a personal mode of transport and resort to other means of transport. I found the system of electric scooters offered by Bird and other companies to be cost-effective and fun. And the fact that it helps me engage in conversation with people as I meet them on streets while asking for directions and enjoying the view is refreshing. Coming to the point: I took a 20 dollar package and was disappointed EVERY time I rode on of Bird’s scooters. Either the brake doesn’t work, the throttle is stuck or doesn’t retract or the scooter is noisy and squeaky (feels like it’s going to break any moment) or it is slow and sometimes I end up having to push the scooter myself. Not complaining about pushing the scooter, it is good exercise, but that’s not what I’m paying for. I unfortunately cannot use other company’s services until I finish the package I brought. Won’t be renewing the service package nor will be using this service again. Thoroughly disappointed.
by MDDiegoBello on 2018/10/16 04:50
As someone who rides around sometimes with a charger for this company, I suggest you guys implement fines for bad parking. I live in Atlanta and there are a bunch of scooters parked inside parking garages and in residential buildings. It becomes a nightmare to go around looking for birds when they are at someone’s apartment or inside a building because she doesn’t trespass so she wastes time and gas driving around to find herself looking at a building and contemplating why do people park inside. Add fee for bad parking, make people park in the streets. In that way, you don’t take the chance of losing the scooter, easier for chargers to pick it up and have it ready in the morning 100% charged and also report more damaged scooters so the customers don’t pay for damaged scooters. As a customer that I am, I’m very happy with Bird!!!
Hated it
by YardieBrooklyn on 2019/07/13 17:41
This app will let you put any card information on ring or right instead of it determining that’s not correct try again like how Uber detects it lets you just enter whatever then it doesn’t even give you the option to delete the information you have to contact customer service who has me waiting for longer then 10 minutes all the while I’m standing in the sun pregnant then it’s 10 scooters in the red zone and one all the way down to the block not in the red zone like that’s so irritating to find a scooter you can actually ride then the free ride never showed up what a waste of 30 minutes in the baking sun I deleted the app I’m over it what a horrible experience NEVER AGAIN.
Birds don’t even work sometimes
by Goldvguufdhi on 2018/11/18 15:42
PLEASE READ: I’ve only bought a bird twice. The first time it worked fine. The second time, it was 8:30 pm and 30 degrees outside and I needed to take a bird 0.75 miles to my car. As soon as I activated it, I realized the motor didn’t work and I had to use it like a regular scooter all the way to my car in the freezing cold weather. I’ve ridden them before so I knew I was working it right too. And on top of that I was sick (which is why I choose to take a bird in the first place). After going half way, I had to cross a busy intersection so I tried to hit the brakes to slow down. The brakes didn’t work either. I had to physically jump off and start running besides it to slow it down before I hit the intersection. Overall, very disappointed by the experience and I’ve been trying to reach out and get a refund for $1.75 because I would’ve been better off walking and I couldn’t get anyone to help me with that. Definitely not going to try birds again for a while.
Did not work for me
by Ldevo on 2019/06/29 15:10
I do not normally write reviews unless I was either blown away or disappointed in a product. I see the app has a 4.9 average rating, so maybe it was just my experience. I had to report to San Diego for two weeks for active duty orders, so a group of us all downloaded the app to get around easier. However, when we would go to park, my associates were able to park without issue. It would not let me park (even though 5 other birds were able to) and repeatedly caused me to have to move again and again to find a “better spot.” I also had several times where I would start the ride and the timer would start, but it would state there was an error and to try again. Repeatedly. This was during full bar coverage with Verizon LTE as well and no other app issues. Bird did refund me a small amount for one failed ride, but it wasn’t enough to restore my faith in the app. Fun to ride and I wanted to love it, but too many connectivity issues for me, sadly.
Scamming for different rates for different users
by Josh0919 on 2019/03/15 03:59
My husband and I were on a ride back home and decided to try bird for the first time. Looking at the price online we thought it would be a good option since we live 3 miles away from downtown Austin. We decided to download the bird app for the first time of which we both activated with scooters right next to each other to go home. Later we found out that I was charged double the price as my husband as the unlock fee was one dollar but my cost per minute was $.35 instead of my husband‘s fee of $.15. I wrote customer service to out what was the issue and was told that my payment window on my bird app was updated to the most current price. I will not be using bird ever again as this was a horrible customer experience and even though my husband was charged a lesser amount he has also decided to diss activate the app and only use a deer scooter companies who are transparent with their pricing and provide good customer service.
False advertising
by Marlones on 2019/10/26 01:35
I had a mixed experience with them. The good: First scooter I found worked perfectly and it took me on a 1.2 mile ride flawlessly. There was a tutorial, and I felt very safe in terms of how to use it, and the tutorial does a pretty good job in showing you how to do everything. Very nice in that aspect. Scooter was in good condition and it was easy to start and finish (park). The bad: they say it’s $1 to start and then $0.15 per minute. My ride was 1.2 miles, in 16 minutes. So the math goes: $1 to start, plus $2.4 for the 16 minutes. If the taxes were 20%, that would be $0.78 and so my generous estimate would be $4.18 for the ride. Except they charged me almost $8. That’s not fair. It’s actually false advertising and they should be punished for doing that. As a first timer, they did not impress me, and didn’t stick to their word either. The result is a 2-star rating, unfortunately. That’s actually generous after their false advertising.
What Customer Service?
by AmberMa3 on 2019/02/10 19:54
I submitted help requests because for some reason after uninstalling/reinstalling the app, it will not allow me to ride or charge anymore. Each one of the tickets I’ve submitted have been closed out without any response. The app doesn’t allow me to ride or charge anymore. If my account has been terminated, you’d HOPE they’d have the decency to explain WHY. However, since I have not once violated any terms of service on either the rider or charger end, it doesn’t make sense why they’d decide to terminate my account. After looking online, it seems I’m not the first person this has happened to, it’s a frequent occurrence with this company. Looking at the app (and my email), it seems each of the 8 emails/messages I’ve sent have been closed it without any reply. Terrible customer service and terrible way to do business. I’ve been letting everyone know how ridiculous my entire experience with them lately has been.
Great concept. Badly implemented
by Felipe Gonzalez 99 on 2018/09/20 22:00
The concept is great. Out of the ten times I tried to use it I have only been able to do it once. Not going to lie it is a great. Today was the wort day for them. I took a scooter they charged me and everything but then the scooter didn't work. And guess what? I did not get my money back. Their customer service never replies. In the afternoon I went searching for a scooter to take me back home. I walked to the nearest one and it said it was damaged. Then I walked a block further to the next scooter and it said it had no connectivity (this happens VERY frequently). Then I walked about 4 blocks towards a place which showed that two were parked. When I got there, surprisingly there were none. I gave it a last chance and searched for another one that was nearby but it wasn't there as well. By the time I got home walking I had walked about twice the distance I had to walk all due to the unreliable birds. Very unsatisfied by this app and service.
They do not refund for broken scooters
by Shainalynnfggytvv on 2018/06/14 23:25
The scooters are fun but I've had much better customer service from all other scooter apps. I tried to rent a bird but realized the wheel was completely jammed and the scooter wouldn't start. Bird charged me for the ride despite me locking it within 20 seconds and the scooter not moving at all. After reporting the issue to Bird I expected a refund instead I was given a partial credit. A credit I could live with but I would expect a full credit (Limebike scooters for example don't charge your card if the rental period is for less than 2 min). It was less than a dollar which is why I'm even more disappointed in this company- why are they stealing pennies from customers? Just be careful- and check your bank account if they do claim to give you a refund they likely have given you a partial refund. Also they advertise "give a ride get a ride" but it doesn't work on the app and customer service has yet to help.
Flawed business model
by jeffitz on 2018/06/09 01:30
At first I saw the Birds and thought, “Oh, that’s kinda cool, and interesting.” After a few months I see they’ve more or less unleashed chaos on the streets. The problem isn’t the app, or the scooters, it’s the users. It seems the people riding them often don’t feel any sort of responsibility for them since they don’t own them and aren’t held accountable for how they use (or abuse) them. As a result the Birds are often abandoned blocking sidewalks, alleyways, and streets and cluttering up people’s yards. That’s on top of those people who ride them recklessly on sidewalks and in traffic putting others at risk (makes me wonder if the riders think Birds have a forcefield for protection around them that makes them magically invincible). The dockless idea is interesting, but, unfortunately, people can’t seem to handle it and police themselves, and Bird is in no position to hold their customers accountable for how they ride or where they leave the scooters with this business model.
Great Idea, surprisingly great execution
by guild176 on 2019/06/25 22:10
Honestly, I thought these scooters were a silly idea. I didn’t think there was any way they would catch on. Now, I’m convinced that they’re a step towards the future of transportation. The scooters are surprisingly sturdy, well built, reliable, and quick. The app is great to deal with, despite a few tiny bumps in the road (pun intended). The customer service is top notch, and has been more than considerate, professional, and helpful. Considering this company and this product are quite young, I have great faith that Bird will continue to improve and grow. 5 stars for sure, would totally recommend for quick, cheap, convenient transportation as well as just for a fun time.
Just poor quality
by DozerMM on 2019/03/14 13:11
Most of their scooters are broken or operate very questionably. I never feel safe when I am riding a bird because 98% of the time the handle bars are super wobbly or something else on the scooter feels like it is going to fall off. Their customer service is terrible no one replies when you report the scooter to be damaged or malfunctioning which leads me to believe that they don’t care and that they don’t maintain their fleet. They are price gougers forcing me to pay for a 10 dollar credit instead of per single ride. I think this is what bothers me the most I don’t understand why they force you to pay them a minimum of 10 dollars and why I can’t just pay for the ride per use. Honestly this is a terrible company that shows little interest in the feed back their customers give them or in maintaining the operational integrity of their fleet of scooters I regret giving in and paying them 10 dollars again for a service that is so sketchy.
Doesn’t compete
by ICouldntFindAnyOpenNicknames on 2019/05/01 23:28
Just use Lime or Jump. Bird forces you to input money into an account on their app, which is inconvenient and forces you to pay in large increments. Additionally they force you to input your drivers license info into their app, which varys from a minor inconvenience to a major red flag depending on your opinions on data privacy. also I suppose this depends on where you’re riding, but I have yet to find a Bird scooter that actually works well, the one time I came upon a bird and was actually able to use it, it’s battery died about a minute later. the other 5 or so times I’ve tried to use it (trying to use up the minimum $10 I had to input onto the account) it has displayed an “unavailable “ message after spinning its wheels for 5 minutes. in my experience riding rental scooters, JUMP (by uber) and Lime is a far more user friendly and pleasant experience where you come out feeling like you found a bargain, not like you were cheated.
by MarissaRinCat on 2018/10/09 16:23
This is my second time I’ve come up with an issue with this company. The third time I rode one of their scooters I fell off due to their brakes not working and they didn’t do anything for my injuries. And now one of their scooters was not working properly, I immediately canceled my ride (it was only 10feet of trying to work the scooter) and I’ve yet to get a response to refund my $10 they charged me for TRYING to use their scooter. The customer should not be the one punished for your BROKEN SCOOTERS! I want my refund! I’m very unhappy with your broken scooters placed on the streets to “use”. Unless you want to play a game of chance (get injured/ have your money taken) don’t use this company. Yeah the ride is cool when it actually works but I haven’t gotten a chance to fully enjoy due to these constant issues I have been having with their product and the company not helping out with it.
A little glitchy
by psbuckley on 2018/12/31 17:38
I’ve been both a charger and a mechanic and both sides of the app have issues that seem to go away and then re-appear. 1. Starting the app initially always goes well, but occasionally the toggle to switch to charger/mechanic mode either does not appear or takes several seconds or a couple minutes to show up. This occurs on both my and my girlfriends phones. 2. On the charger side, Bird seems to waffle between wanting to use damaged-bird nests and not using them. This seems to change back and forth depending on (possibly) who did the update and what version they chose to build off of. This is easy! What will you do when you have a hard issue to resolve? 3. Also on the charger side, the option to mark a bird as damaged is currently not available (See last two sentences of item 2 above). 4. All of these issues have been reported to the charger help desk, but the info seems to go NOWHERE! Here is a typical example of the the response you get when asking a question - “Charge and release as normal” If the question were this simple, there would be no reason to send the question and no use for a “help desk”. Bird might be a great company someday. Right now, they have a tremendous amount of work to do.
(Beware) so let down.
by lord-victor on 2019/06/16 09:29
Been seeing these scooters around town. Thought they were cool. So today I had to walk across town after a wedding on a hot day thought it would be fun and easier to ride one of these scooters. So I quickly signed up for the app. In my haste I apparently “bought” $20 in credit. Which I didn’t realize is what I signed up for because I literally just clicked through the sign up. It was too late to undue what I had purchased, so I thought, whatever now I can ride a bird home. Not so. End of night comes, and the app reports ZERO scooters within miles around me. In fact it fails to report any scooters on a map at all. I restarted the app, etc. deleted and redowloaded. I was stranded! and my budget for a ride home completely blown on bird credit I didn’t even want. Walked home miles because of bird. Just great. I’d give it zero stars if I could. I really really wanted to like bird, but my first experience just destroyed it...
Great Concept
by RhiaRhiaRhia on 2018/12/27 11:53
My review is 4 and not 5 stars for a few reasons. First one being the new “balance” feature; I think paying for individual rides is more practical than having to add $10, $20, or $50 onto the account when my average ride costs less than three dollars. I wish there was an option to still pay for single rides one at a time. Second, the fact that the scooter unlocks and starts charging me money, yet doesn’t want to “connect” to my device, so therefore the scooter doesn’t start. But is somehow still unlocked.. I’ve had to call at least 5 times for refunds due to these errors. Props to customer service though, they’re always helpful. Overall I love riding these scooters but there could be a few minor improvements.
WARNING: Cutting wires!
by 172827djud on 2018/04/30 23:44
First off this concept is amazing and I love their service. The problem is with the people who don’t. I just came across a whole flock of birds with the wire cut, leaving them useless. I have also gotten on a Bird with a cut wire and didn’t realize it and when I tried to ride it, well, it didn’t work. (And I was charged) this is more of a warning I guess to anyone who is out looking for one: if you see a cut wire, don’t use it! Also if it’s near the end of the day and you see a flock of them together on the app with 100% charge, best to steer clear. I don’t know what the company can do (protected wires? Idk) so like I said this is more of a warning. Other then that I love this service so much, it’s so much fun.
A game of trying to find where it’s OK to park
by Mandy Filipi on 2019/03/08 17:46
It’s like a fun game of gambling if you’re into that kind of thing. Your scooter starts beeping. You don’t know what it wants. You try to lock it. You’re notified you’re not allowed to lock it in that area. You’re losing money every minute it’s not locked. It’s a thrilling race against time! The app doesn’t tell you where the parking zones are. Giving you hope of being free from the game, it tells you the only thing it needs is a photo of the scooter in a particular place. But time is ticking and it gives no indication of that place. It’s a fun game if you’re bumming around alone on a Tuesday afternoon, however, I wasn’t doing that. I dragged the thing around for an hour looking for a place to park it. I took 4 million photos of it in places it prompted me to park (near a bike rack, away from sidewalks, etc.) I now have more photos of this scooter on Venice beach than I have of my vacation with my boyfriend.
Just a baby
by Nicholas Galindo on 2018/12/28 23:59
The ride are simple the get you to and from. Tech is okay could be a lot better but good for just being a baby. The real thing I'd say make immediate improvement on is the scooter itself. It could have better wheels and overall quality structure could be improved. What if we added levels to better scooter as in basic, and premium. Premiums can offer Bluetooth speakers, or something flashy. Something along that line. Give the riders a different experience. Something to separate and improve the over to competitors. Now we could talk about adding a month service where you personal rent the scooter for a cheaper price and they charge it at home and eliminate the middle man charges ..........let's now go on a ramble now .
Charger life is tough
by dubbyaPOW on 2018/09/03 13:31
There’s lots of competition and my mind is kind of blown by the amount of cheating and hoarding. The only thing that surprises me more is that bird doesn’t really seem to do anything about it. I forgot to scan one of my Birds and immediately got put on a 4 day suspension where I could not charge, so I’m not sure how these cheaters pull off 10 or 12 birds in a garage for a week. Bird also won’t release more chargers, so charging more than 8 or 9 birds a night is tough and at $5 a piece (which is pretty normal, the higher priced ones are usually dead markers) it’s hard to get the right time/money ratio. Over the weekend I usually get crazy and spend 3 or 4 hours each day collecting and sorting birds. I usually charge 12 or 13. One day I did 25, that was a long one.
Best for tourists and joyriders
by Jimmay40 on 2018/06/30 19:58
This whole idea will work better for tourists, not commuters. This is because the scooters are most easily found by sight, due to their concentration in high foot traffic areas. Just unlock the one in front of you and you’re GTG. But don’t bother using the map to find an isolated one in a low-traffic area, because it isn’t likely to actually be there where it’s accessible, and low on juice if it is. You’ll end up walking more than if you’d just done that in the first place. There’s an option to take photos at the end of the ride to facilitate finding it, but I have yet to see such a photo or a “see photo” button when I’m trying to find it.
Makes chargers lives miserable
by hutegger on 2018/12/20 14:19
The idea is great - the implementation needs plenty of improvement! * Showing birds that are lost, cluttering the map, sending people on wild goose chases without a chance for success * often displaying error “something went wrong”, with no indication how to make it work, often not even possible to see what state the process is! * displaying birds that have long been picked up - either by riders or chargers * „help“ feature hidden, difficult to get to, copy function partially disabled * damage report doesn’t allow text, but has only subset of what could be wrong. * fully charged birds show as 1/2 charged in app * filter in „find birds“ map loses values when leaving and going back in * pics taken and sent through help dialog get lost * help dialog gets stuck to the point where the app has to be killed and restarted to be useable And more issues i can’t remember right now! All in all, the app, the processes, and the scooters are in dire need of improvement! For the little money even if everything goes smoothly it is barely more than minimum wage. But, things hardly ever go smoothly! I can’t remember a single instance were both the capturing and releasing went without a single problem - and I’m doing this for 4+ months now!
Very good, but charger mode needs some love
by Jeffinmt on 2018/05/22 23:30
Normal ride mode is great. Sometimes a little slow, but nothing to sneeze at. Charger mode works well about half of the time. Zooming out frequently will freeze the app if there are a large number of birds on the map. It seems like you are blocking user interactions while the server query runs (which makes sense), but if the server is very busy you spend a long time with an essentially frozen app. I suggest using some kind of clustering algorithm to reduce your pin count. For example, if I am zoomed out far enough, you could “group” birds that are overlapping with a single pin that shows the number of scooters in that small area. Overall, very good app considering the amount of magic happening on the backend. Keep it up!
Software lacking
by Nate hdrkdhdnd on 2018/12/16 15:20
I has a charger that makes money by charging scooters for BIRD, I can’t stand the fact that whenever a scooter won’t release in the morning because of a network error, I have to wait a day or two for them to remove it from my list so I can go out and get more scooters. I lose a lot of money this way and it’s stressful. You cannot pick up scooters when there is an overdue scooter in your “tasks“ menu . Maybe they can put an option in the app so that when a charger cannot release a Bird he can just tap on the scooter in “my tasks“ and it will give him an option that says “cannot release bird“ that way it is removed from his “tasks“ and they can resolve it back at the office while he is still able to pick up scooters that night and continue making money.
Amazing....but #Tallpeopleproblems
by booknook1 on 2019/09/30 22:35
I love riding birds through the city. It ads another level of excitement to any date. Unfortunately I am 6’6” 250lbs and the Bird Scooter, much like everything else in life was not mass produced for giant people. The handle bars are uncomfortably short forcing me to either ride in a half squat position or awkwardly leaning down and hunching my shoulders over. Also, my top speed is a good 1/2 of what my normal sized girlfriend gets. So what ends up happening is a nice Saturday morning ride on the BeltLine ends up looking like a girl speeding away from me while am yelling at her from an ever increasing distance to slow down while hunched down like I’m trying desperately to reduce drag.
Great but needs a few key features
by annonymouss on 2018/04/14 01:10
In SF Area these are very popular right now and there are not enough scooters. I wish there was the option to reserve a nearby scooter for 2-5 minutes, as long as you’re within say X feet of the bird. The reason for this is every time I start walking towards the closest bird, even if it’s just 2 blocks away, it will be taken before I get there. Often times the person will just be hovering over the bird before they start their ride so the scooter is still “active” but this person is holding on to it waiting for their friend or something. I find myself ping ponging around trying to grab a scooter before someone else a lot and end up wasting more time and energy than just taking a lyft or uber.
Best app ever invented
by Vin Dissel on 2018/10/11 22:42
I’m usually a very harsh critic and give very few positive reviews. But I have to say that the bird app is the greatest software ever invented. Facebook doesn’t stand a chance. But I have to say it didn’t always start this way. This app used to be really terrible and very buggy. It was basically unusable. But all of a sudden the bugs just started disappearing and underneath blossomed a beautiful flower. I called Bird headquarters to find out what it was they did. They told me that they hired a modest, humble, but good looking programmer, named Edgar. I was awestruck. Now my life will never be the same. Thank you Edgar. You are my salvation. You have made the bird a better safer place because in this mad world.
Works like other electric scooters but not as good.
by Amazingdriver on 2019/05/05 05:43
Was in Paris and found all the electric scooters that populated the city since my last visit. It looked like bird was one of the more prominent around where I was so I decided to download the app and give it a try. Apple Pay wouldn’t let me put money on my bird account. Had to manually enter credit card info twice. Once I got started, first scooter didn’t work. The app unlocked it and the scooter came to life as it should but the propulsion wouldn’t work. So parked it and got another one. All others I didn’t have issues with. A few days later I was hungry and decided to take a scooter to grab a bite to eat and come to find out, THEY TURN OFF ALL SCOOTERS AT 9pm!!! I seen all other brands of scooters roaming around the city late at night but just not Bird. Should have went with one of the alternate brands from the get go
Too bad they won’t last!
by octavianfit on 2018/08/01 16:41
I love how convenient, fast and cheap this things are. Too bad they won’t last. The city would eventually stop them or roughly regulate them because people in general are stupid, ignorant and savages. They use them and drop them broken everywhere. I’ve see this great inventions on smashed on side of the roads, parts of them being broken intentionally and the other day I saw one in a sidewalk trash can... half of it in half of it out. It’s sad... sad sad...It makes me angry and sick to my stomach how disgusted I am with this kind of people. For the “Bird” company... I hope u guys will keep running them. I love the solution you guys provided to one of our problems.
Charging is not easy!!
by Pookie327 on 2018/12/28 05:12
Support only gives pre-written responses, no actual help. There isn't a way to mark Birds as damaged, and if i go pick up a bird and charge it all night and it doesn't collect a charge you won’t likely get paid and if you do it is days later. There should also be a way to claim even one Bird at a time, like the nests even if for a much shorter time period. This way it is actually economical for the charger to be able to know he will be able to get the bird. Instead of driving multiple miles for it to disappear right before you get there. They also don't crack down on people hoarding birds as much as they say. Which makes it difficult for the honest chargers to actually get the birds. It’s not fair that because their Birds don't work and i cant mark them damaged i do all the work and don’t get paid.
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