Screenshots
Keyword Volume Hits KEI Rank
japan travel
29.81
217
80
train tickets
0.00
184
84
railway age
0.05
102
4
smartsex™
0.36
38
17
japan train
39.95
33
12
japan rail
17.08
29
8
reserve app
5.52
20
railway tickets
372
17
japan trains
136
8
shinkansen touch
0.00
4
1
central hispana
0.00
4
1
tokaido™
5.80
2
shinkansen
707
1
smartex
0.00
1
Search Visibility
App name
smartex: Train Booking App
Description
Get your Tokaido Sanyo shinkansen tickets quick and easy using this App! You can use this app even before coming to Japan to buy tickets and reserve seats for Tokaido Sanyo shinkansen on Japan's Golden Route connecting Tokyo, Nagoya, Kyoto, Osaka, Hiroshima and more. ▼Overview - You can make a reservation straight after membership registration (no registration/annual fee). - You can buy tickets or reserve seats from one month before departure date. You can reserve shinkansen seats from the comfort of your own home or office. No need to queue up at the ticket office at stations! - You can buy tickets and reserve seats for up to 6 persons at one time. - Tickets can be purchased at lower prices, such as round-trip discount fare, etc. - If done before picking up the tickets, you can make changes as many times as you need. - Tickets for the most frequent trains, such as “Nozomi”, can be purchased. - If 1 person is using the service, he/she can travel ticketless when registering a Japanese prepaid IC card for public transportation (*) before departure. (*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA ▼Main features - Membership registration - Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)) - Confirm reservation - Change and refund reservation - Purchase history, Receipt display service - Check, change customer information - Service status information (Link) ▼Notes - Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card (*), etc. (*) Visa, MasterCard, JCB, American Express, Diners Club - Ticket purchase (reservation) payment will be taken from the credit card registered on the account. - There are various restrictions such as those on hours for reservation/changes (5:30am - 11:30pm Japan Standard Time). - To pick up tickets and get on the train, you will be required to have the credit card used in the app to pay for the tickets. Tickets can be picked up from ticket vending machines, etc., at major ticket offices for the Tokaido Sanyo shinkansen, such as Tokyo Station, Kyoto Station, Shin-Osaka Station, Hiroshima Station, etc. - If using japan rail Pass for Tokaido Sanyo shinkansen reserved seat, please go to the station ticket office, etc. to get a reserved seat ticket. Please do not use this app. - This service is displayed entirely in English. - For more details on this service, please see the website.
Pain
by KevinTracy on 2019/05/19 03:33
As mentioned below it is a pain. Japan isn’t really known for making international apps so it is a bit expected.
Problematic
by LaToxica on 2019/04/03 20:35
If you happen to get a new phone and you forget your password there is no way to re-register the password because of the stupid requirement that it can only be done using the original phone that you had used when you register the first time. What the heck?!?
Doesnt actually work
by brendan1238 on 2019/04/02 15:33
Tried to login but got instead an “Operation failure”
Love it
by Travelled 5121 on 2019/03/15 22:17
I was surprised to see the low reviews for this app, as I’ve been using it flawlessly for a while now and it’s incredibly convenient and simple to use! Being able to use your manaca card for ticketless boarding is a definite plus. Those leaving one-star reviews should remember that forgetting your password isn’t the app’s fault! ;)
Easy and Convenient
by soundman15 on 2019/02/18 08:31
If you can get past the fact that it wants a credit card up front, the rest of the app is perfect. Really easy to select your train, choose your seat, and boom! ...you’re boarding with your IC card.
Operational Failure
by newmbur on 2019/02/14 07:47
Get this App off the Apple App Store. Can’t log in with my EX-IC. I go to their website and it works just fine. Bogus! Garbage! I’m very upset
Functional but tedious
by Molanda Zu on 2019/01/10 01:46
After using the app to book weekly tickets for several months, I’m finding areas of the app that are tedious to use. • I would like to use a longer, more secure password, but the lack of Touch or Face ID support makes this too difficult since I have to type this in every time I use the app. As a minimum, at least review Apple’s “About the Password AutoFill Workflow” document to find out how to associate the app with the correct domain. • The credit card security code should be a secure field (masked as ***) so people nearby can’t see this when finalizing the reservation. • It’s nice to be able to get a receipt, but printing from an iPhone is often not possible, especially at the office. Unfortunately, the mobile account can’t be used with the website. This makes for a painful workflow. • I purchased a new iPhone and transferred my apps and data. Although I can use the existing account, I can’t access the membership information. I get an error telling me to create a new account. But for a new account, I can’t use my email address. I also can’t delete my old account since I no longer have the original phone. UPDATE: Apparently the version in the Japan App Store addresses all of these issues. I had to pick up the tickets for my open reservations and wait a few days, but was able to register a new account on the Japanese website. Unlike the version in the US App Store, registration and membership changes must be done on the Japanese website (the English version doesn’t work). It’s rather confusing.
Why split into two apps without making both available in the US App Store?
by Surge89 on 2018/12/21 17:41
Why did they split this into two apps? One for foreigners visiting Japan and one for people in Japan without making both available in the the us App Store? When I try to login it says, “You cannot use this app with the Membership ID you have entered. Please use EXアプリ which is for people living in Japan”. But EXアプリ isn’t available in the US App Store.
Insecure or too secure?
by antoinettehaag on 2018/12/09 03:15
I created an account which forces you to enter a credit card and now I’m trying to get back into the app and it won’t take my password (which it’s only 4-8 alphanumeric characters, so that’s probably why I can’t remember it) - and when I try to click through the “forgot your password” option, it doesn’t find me. I’m pretty positive I’ve now locked my account and there’s no information or contacts for how to unlock the account?!?! Horribly designed app: not at all user friendly and zero customer service.
Can’t use it
by olga_bou on 2018/12/07 18:25
I am trying ti register but it is always “operation failure”. Very bad App!
Very handy
by Bluetearss on 2018/12/02 02:29
It is a great app that help you book the train ticket without going through the complicated on their website! I’m very satisfied for the whole process of my booking for the Shinkansen!
Operation failure
by Tmfarquhar on 2018/10/31 16:36
I keep trying to sign up and it repeatedly says “operation failure” I can’t use it!
Great but...
by Ashleybcm on 2018/09/17 06:15
I'm really glad there is app to book Shinkansen now. However, I'm use to apply credit/debit card once I figured out what train I need to buy or at purchase. It will will deter some from using it because they don't have a line of credit. How will this work for international customers?
Functional
by fadingfaces on 2018/04/14 00:20
I have a 1 star rating earlier. They must have had deprecated links on their old version of the app. After the update, I was able to create account and browse train schedules and pick seats. Still a little clunky feeling but about 1000% better than their website. I like it.
Pain
by KevinTracy on 2019/05/19 03:33
As mentioned below it is a pain. Japan isn’t really known for making international apps so it is a bit expected.
Love it
by Travelled 5121 on 2019/03/15 22:17
I was surprised to see the low reviews for this app, as I’ve been using it flawlessly for a while now and it’s incredibly convenient and simple to use! Being able to use your manaca card for ticketless boarding is a definite plus. Those leaving one-star reviews should remember that forgetting your password isn’t the app’s fault! ;)
Insecure or too secure?
by antoinettehaag on 2018/12/09 03:15
I created an account which forces you to enter a credit card and now I’m trying to get back into the app and it won’t take my password (which it’s only 4-8 alphanumeric characters, so that’s probably why I can’t remember it) - and when I try to click through the “forgot your password” option, it doesn’t find me. I’m pretty positive I’ve now locked my account and there’s no information or contacts for how to unlock the account?!?! Horribly designed app: not at all user friendly and zero customer service.
Easy and Convenient
by soundman15 on 2019/02/18 08:31
If you can get past the fact that it wants a credit card up front, the rest of the app is perfect. Really easy to select your train, choose your seat, and boom! ...you’re boarding with your IC card.
Functional
by fadingfaces on 2018/04/14 00:20
I have a 1 star rating earlier. They must have had deprecated links on their old version of the app. After the update, I was able to create account and browse train schedules and pick seats. Still a little clunky feeling but about 1000% better than their website. I like it.
Very handy
by Bluetearss on 2018/12/02 02:29
It is a great app that help you book the train ticket without going through the complicated on their website! I’m very satisfied for the whole process of my booking for the Shinkansen!
Great but...
by Ashleybcm on 2018/09/17 06:15
I'm really glad there is app to book Shinkansen now. However, I'm use to apply credit/debit card once I figured out what train I need to buy or at purchase. It will will deter some from using it because they don't have a line of credit. How will this work for international customers?
Why split into two apps without making both available in the US App Store?
by Surge89 on 2018/12/21 17:41
Why did they split this into two apps? One for foreigners visiting Japan and one for people in Japan without making both available in the the us App Store? When I try to login it says, “You cannot use this app with the Membership ID you have entered. Please use EXアプリ which is for people living in Japan”. But EXアプリ isn’t available in the US App Store.
Problematic
by LaToxica on 2019/04/03 20:35
If you happen to get a new phone and you forget your password there is no way to re-register the password because of the stupid requirement that it can only be done using the original phone that you had used when you register the first time. What the heck?!?
Functional but tedious
by Molanda Zu on 2019/01/10 01:46
After using the app to book weekly tickets for several months, I’m finding areas of the app that are tedious to use. • I would like to use a longer, more secure password, but the lack of Touch or Face ID support makes this too difficult since I have to type this in every time I use the app. As a minimum, at least review Apple’s “About the Password AutoFill Workflow” document to find out how to associate the app with the correct domain. • The credit card security code should be a secure field (masked as ***) so people nearby can’t see this when finalizing the reservation. • It’s nice to be able to get a receipt, but printing from an iPhone is often not possible, especially at the office. Unfortunately, the mobile account can’t be used with the website. This makes for a painful workflow. • I purchased a new iPhone and transferred my apps and data. Although I can use the existing account, I can’t access the membership information. I get an error telling me to create a new account. But for a new account, I can’t use my email address. I also can’t delete my old account since I no longer have the original phone. UPDATE: Apparently the version in the Japan App Store addresses all of these issues. I had to pick up the tickets for my open reservations and wait a few days, but was able to register a new account on the Japanese website. Unlike the version in the US App Store, registration and membership changes must be done on the Japanese website (the English version doesn’t work). It’s rather confusing.
Operational Failure
by newmbur on 2019/02/14 07:47
Get this App off the Apple App Store. Can’t log in with my EX-IC. I go to their website and it works just fine. Bogus! Garbage! I’m very upset
Doesnt actually work
by brendan1238 on 2019/04/02 15:33
Tried to login but got instead an “Operation failure”
Operation failure
by Tmfarquhar on 2018/10/31 16:36
I keep trying to sign up and it repeatedly says “operation failure” I can’t use it!
Can’t use it
by olga_bou on 2018/12/07 18:25
I am trying ti register but it is always “operation failure”. Very bad App!
Rating Trends
0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0
All Versions
2.0
24 total
 5
4
 4
4
 3
1
 2
2
 1
13
Current Version (4.1.0)
4.0
24 total
 5
4
 4
4
 3
1
 2
2
 1
13
Version History
More...
Keyword Volume Hits KEI Rank
japan travel
29.81
217
80
train tickets
0.00
184
84
railway age
0.05
102
4
smartsex™
0.36
38
17
japan train
39.95
33
12
japan rail
17.08
29
8
reserve app
5.52
20
railway tickets
372
17
japan trains
136
8
shinkansen touch
0.00
4
1
central hispana
0.00
4
1
tokaido™
5.80
2
shinkansen
707
1
smartex
0.00
1