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Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Great way to plan a trip
by LovinMusicMuch on 2020/07/07 11:03
VRBO makes everything effortless. Questions are all answered and it is easy to find a place and just book it. Have used it for years and have never regretted it.
Hidden Retreat
by angie danner on 2020/07/07 07:28
Wonderful place to stay for the four of us. Brian and Nicole are very accommodating. Was lovely meeting you two and sitting at the campfire together. We had a comfortable stay and will be bask another time. The beds are super comfortable, too. Such a cute apartment. 10/10 recommend staying here. 7/2/20- 7/7/20
Frustrating
by PBOJON on 2020/07/06 23:14
This is a second time I spend several hours to find and book a home to know 72 hours later that it wasn’t “approved” because those dates were not available! And I only found out about that because the owner of the house told me...
No customer service company
by The usual traveler on 2020/07/06 19:07
I booked a property this past 4th of July and paid in full. The day of, I called the owner because I wasn’t getting any access info. Turns out, property WASNT EVEN AVAILABLE. I had to do last minute plans and rent a hotel. I couldn’t even get my money back right away to get something else. NO ONE FROM VRBO BOTHERED TO call, not even to apologize and after waiting about 50 minutes in hold... they just clicked on me. I will not be using this app. Ever.
Rental Owners Can Delete Reviews
by Love song 101 on 2020/07/06 17:29
I absolutely love this app however one thing that I cannot stand is that the owners of the vacation rentals can delete reviews. Due to this I believe that it makes the app risky to use when it comes to finding a place to stay.
High Recommendation!
by Ksatt on 2020/07/06 16:56
We had a lovely time here! It had all the important amenities and the neighborhood was nice and quiet. It was perfectly located between Orange Beach and Pensacola Beach, with all their attractions. The owner was VERY nice and accommodating to all our needs/requests. If you’re looking for a peaceful beach getaway, I would highly recommend!
Terrible customer support
by VRBOzos on 2020/07/06 07:12
Accidentally entered email with typo. App doesn’t allow you to fix until account is confirmed via the email just sent wrong address. Ok, my bad. An hour on chat (after being dropped once) finally told to Call customer service. Hour on hold. Rep says they will fix it and outs me on hold. Call is dropped. Doesn’t call back even though she took my number “in case we get disconnected.” Call back. Another hour on hold. New rep says to call back in 24 hrs. Ask to speak to supervisor. On hold another 20 min only to be disconnected...
One suggestion
by SbonVacation on 2020/07/06 02:50
One suggestion, provide a filter for a month selection. Example, I’m looking for a vacation in August. I don’t have specific dates but I know I want to vacation in August. Then show me all of the properties that have availability in August.
Terrible to share with
by jack1994! on 2020/07/05 22:41
The fact that you are forced to download the app to view a listing someone sent you is absolutely ridiculous. I do not want to download the app. I should be able to share a listing through a browser as needed.
Full of options to conduct searches except...
by Miam185 on 2020/07/05 22:15
The only thing I see the app lacking, or maybe I just haven’t figured it out, is plugging in a window as far as dates and the ability to look for say a 5 night stay between these 2 weeks. Other than that, I do enjoy the app searching for places to stay. Owners are pretty prompt on their responses as well
Booking a vacation
by Budguy64 on 2020/07/04 15:44
Have used VRBO 3 times now and never an issue. Great app and easy to use.
Don’t book with this company
by Tinley gal on 2020/07/04 13:00
Lied about pricing with incorrect balance due. Wouldn’t help me out at all with THEIR MISTAKE
MVP
by 22issa on 2020/07/03 15:21
VRBO helped me find a property when I couldn’t find one anywhere! I will be using Vrbo again!
Booking cancelled by VRBO the day of check in
by Vince and Rose on 2020/07/03 13:32
My booking was confirmed at Timber Lodge by Marriott. When we get to the front desk, they told me they couldn’t find my reservation. I showed the assistant manager the email of my confirmation. And then I saw the cancellation that was sent after midnight the day of check in. Can you imagine how horrible it was. The front desk manager said they were sold out and they have no room for us! We travel a lot and this is the worst experience we had.
Bad experience with selecting homes
by Asad73 on 2020/07/03 05:19
VRBO charged us despite the vacation home not being available. Trying to get our money back.
Vrbo difficult to get support
by Interested in Ease of Use on 2020/07/03 03:07
When you need to correct a mistake VRBO has little to no support to get questions answered.
The WORST EXPERIENCE EVER
by Aad12345678 on 2020/07/02 12:12
Not only Vrbo is offering properties and giving confirmation of reservations made for which they of course take your money, but then, they cancel you without any valid reason and then in top of the huge mess they keep your money for 4 to 6 weeks ( this is what they say is going to take for us to get our refund). To say that we are disappointed and upset is an understatement. DO NOT DO BUSINESS WITH THESE SCAMMERS!!!
Easy to quick
by tskidds on 2020/07/02 03:27
Provide several options for customers
1st time VRBO guest
by America # 1 on 2020/07/01 23:48
Nobody ever replies. Messages going directly to Mars?
They Cancel Reservations
by Carston11 on 2020/07/01 20:31
My family and I had a house rented over a year ahead of time. A few weeks before the trip we get an email saying our reservation is canceled without an explanation. They can cancel your trip at any point and screw your vacation
Good luck getting a cancellation or refund
by Wolf19887 on 2020/07/01 17:29
The functionality and process of finding and booking a place is great, but good luck if you ever need to cancel and/or get a refund. I would recommend reading reviews on other reputable sites. Most complaints are related to getting a refund. It is too difficult and cumbersome to get your money back if you ever need to cancel.
Editing my CC info a problem
by justwannahavefuntiks on 2020/07/01 16:34
Either HomeAway or Vrbo the option to edit my credit card is not allowed. I can add but the “Saved Card” still shows the other card!
Fernandina Beach Florida
by b211211 on 2020/07/01 03:23
So far so good. Using the app was super easy. The owner/ manager was very responsive to my questions. Can’t wait for our get away.
First Time Probably Last Time using App
by Que 1 of on 2020/07/01 00:59
The search function was horrible. It doesn’t tell you that you have to have $3,500 deposit. VRBO charges additional fees based on the number of guest. The owners were very responsive and easy to work with. I’ll write another after our visit. Not happy with VRBO! Great owners!!
Dream vacation at Banjo Ridge
by FlooziQ on 2020/06/30 22:30
We love the accommodations -we love the setting we love your home. We have had a beautiful, relaxing, fun, time and we thank you very very much. The beds are comfortable the pillows are comfortable -the place is clean -I can’t say enough!! So this is probably the best Cabin we’ve ever gotten from a VRBO or HomeAway rental. I hope we will be back soon!!
Great site but lost my reservation!
by chris D 3 on 2020/06/30 18:21
Love VRBO and have had a great experience generally but rented a place this winter and the reservation was not tied to my name somehow (unlike my other reservations) and it has been a major hassle trying to find it and cancel the reservation
Deposit
by gdgevn on 2020/06/30 17:42
This is problematic that you take a deposit immediately, but sit on and use my money for over 10 days. I have not received a deposit from a stay that was over 10 days ago. It’s very obvious what you are doing and this is a troublesome practice I would be concerned about.
Horrible property.
by Claymore03 on 2020/06/30 14:23
The ac had to left on 72 and algae formed in the pool. Took 2 days to get someone out to clean. Deposit is being withheld because owner is stating we messed the ac up by adjusting it from 72. They replaced the unit. This doesn’t cause a unit to break down.
This place will rip you off!!!
by seriously8809 on 2020/06/30 14:16
Vrbo will take your money and then then never answer your calls.
Owner canceled my stay won’t respond
by 123klw2019 on 2020/06/30 10:12
I just book $700 stay and keener emailed and canceled and will not respond to refund my money
Great to work with
by traveller 64 on 2020/06/30 03:27
5 star
Need to add date range
by LKNagel on 2020/06/29 17:24
I’ve been looking for a house to rent any time in July. The app requires you to insert specific dates. Would be easier if you could just add a range
Easy to use app
by Magic snd Bee on 2020/06/29 15:15
The app is easy to use. Looking forward to my trip.
VRBO is GREAT!
by Miss sandyusa on 2020/06/29 14:33
VRBO is so easy to work with! I highly recommend them!
Help!!!
by j9fort on 2020/06/29 01:01
Very disappointed in the communication!!
Bad experience
by Dionne sugarfoot on 2020/06/29 00:35
I’ve been overcharged for a cabin. I was charged 1121.56. The total cost is 851.05. HELP I need a refund
All saved trip boards are gone!
by mrsmlfb on 2020/06/28 16:13
After latest update all of my saves trip boards are gone and Unable to create any new ones receive error message every time. :(
Poor customer service
by txbrutt on 2020/06/28 06:40
Owners don’t respond back to messages, virtual assistant repeats the same questions over and over, poor response time.
Service Unavailable
by craigsf on 2020/06/28 04:17
Trying to book a home and the service is down. There are also results showing up which ultimately are booked for the selected dates.
Love This App!
by The Bug1959 on 2020/06/28 02:39
I think I could spend way too much time in this app if I’m not careful! I love everything it keeps up with being at my fingertips. I love VRBO anyway, so this app just makes trip planning and organization so much easier. One small thing I’d like to see added: on the website when I am researching a property, most of the listings I’ve come across give not only the number of bedrooms and beds but also the sizes of the beds. It would be nice to have that info here as well. As I said, that is small and doesn’t make me want to give this app anything less than a five-star rating!
Bad experience
by Nelmsy16 on 2020/06/28 00:48
The owner was dishonest with us about our small dog. We were told one time charge but was charged the entire security deposit because he charged daily. The TV’s upstairs didn’t work and we told him about it and nothing was done. If you stay here, don’t expect your security deposit. Very unethical person you are dealing with.
First Timer
by escape51 on 2020/06/27 20:20
This is my first booking through Vrbo and I have found it to be very convenient and easy to do. It was recommended to me by a family member and I will definitely pass on the recommendation! Thank you!
Confirmed doesn’t always mean confirmed
by Teribeth1 on 2020/06/27 17:49
We booked a condo at Panama City beach for a family get together. When our money was taken and we got a confirmed email, everyone started putting the plan in motion to get there. The next day, we decided to look at our account for more details only to be told , sorry there was a glitch in VRBO you do not have a reservation. If we had not logged on, how long would it have taken for us to find out? It is now 5 days later and our money has not been credited to our Visa yet and we have no place to stay for our family vacation. Bummer!
Always Satisfied!
by coleman203 on 2020/06/27 15:44
Best place to shop for a vacation rental! We have never been disappointed yet!
VRBO is terrible
by Jayboog7771421 on 2020/06/26 23:04
I just had an owner cancel my reservation last minute when my trip is in less than a week and they haven’t compensated me nor given me my refund so I can book something else. If I could give them 0 stars I would.
Can’t access my trip board
by PVCowgirl on 2020/06/26 19:43
The VBRO app will not allow me to review my trip board. Very frustrating!
Easy to navigate!
by wewetes on 2020/06/26 18:30
I love the filter they have so we can get a house with specific needs!
VRBO charges more than 10% booking fees
by SC farm boy on 2020/06/26 17:31
I will try my best to avoid using VRBO in the future
Review
by TBAllstar on 2020/06/26 16:29
Was easy to use this app!
Great Places, Not-So-Great App
by dramallama16 on 2020/06/26 15:31
When I click on a rental, it sometimes freezes completely and then I have to exit the app and go back in. When this happens, have to do this several times. Very annoying!!!
Covid Refund
by Rajcotime on 2020/06/26 14:01
I will be hard pressed to ever use VRBO again. During Covid pandemic many events have been cancelled as we all know. I canceled our reservation with VRBO and the property owner Roger Kennedy (condo near Charleston, SC). Owner has refused to refund my down payment of nearly $900. He has been non responsive. VRBO has left refunds up to the owner. This owner cares nothing about travelers and has pocketed my money without providing any type of service. I have canceled airline flights and other hotel reservations and have received a full refund. This owner is selfish, unresponsive, unreasonable and completely insensitive. He does not abide by the mantra “We’re in this together”. He is in this for himself and VRBO has done absolutely NOTHING to facilitate my refund of my money... no longer a fan of VRBO😡
It’s a love/hate relationship!
by vacay lady on 2020/06/26 04:20
I absolutely love the app except for the fact that it freezes almost every time I change houses to look at. I have to go completely out of the app and start all the way over almost every time. It is very frustrating! Other than that, it is awesome!:)
Great search tool
by LeRon_C4 on 2020/06/26 02:10
This app allows you to search by amenities that other apps won’t allow like lake front. I also didn’t have to put a destination in. I put in the amenities I wanted and it gave me nationwide results. I was then able to narrow it down by zooming in on the map. Very impressive.
Service
by Can stacker on 2020/06/26 00:27
VRBO customer service number is not functional. I understand the large call volume and appreciate that you warm the customer, but after the wait time the on hold music stops and no one picks up. Or you speak to someone who then conveniently disconnects you? Take the money and run during a pandemic must be the motto of VRBO?
Patient and friendly during a pandemic!
by carol in new jersey on 2020/06/25 23:52
Can’t say enough about how helpful and patient the property owner has been during these uncertain times. Kept us informed about the changes in the state of Maine as they applied to Maine and extended time for remaining payments TWICE in case our trip changed as a result the changing restrictions. Impressed with the professionalism and kindness. Thank you
Rental Price change /change invoice
by timothys29 on 2020/06/25 23:40
Billing Software seemed to not allow changes to month out bill fir agreed upon lower rental /cleaning fees. So paid in full with refund assured. Why not allow new invoice to be produced easily for owner and sent to renter. Problem for sure for owner Brandon.
No protection for renters - great home selections
by calichrislara on 2020/06/25 23:05
VRBO is not responsible if property cancels your trip, they are the middle man between you and the owner but don’t offer discounts or complimentary services when things go bad because they don’t own the property. It’s still a great site to find ‘homes’ for rent if you don’t want to stay in a hotel.
Down East Maine a dream....
by Grizzlyanna on 2020/06/25 18:55
If you like cool (cold) nights and mornings for a warm yet brisk day, Maine coastal is for you! Over 3,000 miles of beautiful coast😇.
Quick and flexible
by KumonLivermore on 2020/06/25 14:53
I think I am liking VRBO more than Airbnb now because the homes on there seem to be more of what I’m looking for. Descriptions are accurate based on what I need.
Very good source
by Irockandimawesome on 2020/06/25 13:12
We have used VRBO for finding unique vacation properties to fit our family needs. The selection has been very good and we’ve discovered the perfect vacation spot. We recommend VRBO.
WORST PEOPLE/APP EVER
by Flo mili on 2020/06/25 03:35
DO NOT DO NOT RENT FROM THIS APP , these people are scammers , and after you book something they will NOT GIVE YOU YOUR MONEY BACK DONT LET THEM DO THIS TO YALL
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
Called customer service 5 times
by Danica ro on 2020/06/24 22:13
I reserved a property on June 5th, right after I completed my payment, I received a message from the owner stating rules that almost no one could follow unless they were alone. Mind you the condo slept 5 and that is how many people were in my party. One of the rules was you could not go over 80 decibels (as loud as a vacuum cleaner, a hair dryer, washing machine), or else I would receive a $350 fine and immediately evicted. If these rules had been on the description of the property from the very beginning, I would have never chosen that property. In the message, the property owner sent he says if we cancel right away, I can get a full refund. After a few messages back and forth with the property owner, I did what he instructed; I canceled the property 30 minutes after I had reserved it. I called VRBP after I canceled because my trip was the following weekend and the cancelation policy stated you had to cancel 3 weeks before your stay. I let them know why I cancelled and told them if I had known the rules; I would have never stayed there. I told them the condo that was advertised was misleading and they should make the property owner state the rules in the description so this doesn't happen again. VRBO tells me they cannot guarantee I get a full refund, it is up to the property owner but they would email him with instructions. I did not think anything of it because the property owner said if I canceled right away, I would get my money back. After 2 weeks, no follow ups, and 5 different calls to VRBO I did not receive my refund and will not receive it from them. They said they are a 3rd party and cannot make the property owner return the money. I asked if I could leave a review on his property, they denied that as well because I did not end up staying at his property. I asked if there would be any repercussions to the owner, at the very least make him state the rules on the property, they said no. Not only did I pay for a VRBO stay I never stayed at, but I also had to pay for a hotel for my vacation. Very frustrating to know my issue was never resolved and the owner will not receive any consequences. They did absolutely anything to help but instead just kept repeating that they are a 3rd party and cannot help me. I will not be using them again. Travelers beware.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
No Date Filter!
by Doodaddy on 2020/06/24 20:13
This app so desperately needs a date filter—I can’t imagine how it got out of beta without one. You *can* select one specific day, but you can’t do the much-more-common need of “four days, sometime in July.” So you’re left looking at EVERY listing, clicking into the reservation screen, seeing what’s available, and then probably going back to the results list. It’s completely infuriating. Plus, the app clears your filter every time you change location. What’s that about? C’mon, folks: usability testing! How hard is that?
Cancelled trip
by Yasmin & Jake on 2020/06/24 16:53
Due to covid 19 we purchased protection on our trip only get our trip cancelled by the owner. Now I paid $112 for nothing. This is ridiculous.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Error Message Cause Missed Stay
by Musiq Guru on 2020/06/24 14:56
I approved a stay but due to an error on VRBO’s end, we had a missed stay because the guests received a message that we didn’t accept the stay within 24 hours BUT I did. I’m waiting for a return call or message from IT about this issue. The app apparently isn’t working correctly thus the 1 star.
This app is the worst!!!
by Samuel Michel on 2020/06/24 02:28
This is my first and last Vrbo rental... Too much involved in the booking process... it’s not so complicated with Airbnb... The best way to do scribe is Vrbo is Kricket and Metro and Airbnb is Verizon etc...
App problems
by BuddyNY on 2020/06/24 02:03
The listings don’t appear to be the same on the app versus a computer. Also, I received a trip invite by email but the link did not work with the app.
Needs new filter to search for pet-FREE
by dhinklbft on 2020/06/23 23:53
VRBO app is great but needs to add a new filter for pet-FREE rentals. This is hugely helpful for those with pet dander allergies. Right now, you see both pet-free and allowing pets. The filter for only rentals that allow pets exists...so how about the opposite? The low allergen filter category isn’t the same as no pets allowed.
Happy Traveler
by Mom-to-many on 2020/06/23 13:02
I’ve used VRBO to book trips several times and the site is so easy to use and feels personable on the app. I even had to call them due to a delay in receiving a cancellation refund during Corona, and I was very happy with their customer service. They were timely answering the phone and so polite!!!
Easy to use
by rayfrank on 2020/06/23 02:25
You can’t make it any more easier to book a stay, I love using your website
Caution!!
by pheobe&oscar on 2020/06/23 00:34
A quick google search will show this, but know how VRBO and it’s owners have been during the pandemic is borderline criminal. We had a booking in a state that made groups illegal yet they kept over $6,000 from us, never gave even a partial refund and never offered any kind of rebooking. Straight up stole our money with nothing offered back in return. If you do end up using them - make sure to pay on a credit card so you can file theft and fraud charges to get money back (after two months of a battle we did end up winning and getting all of it back). Vrbo has done nothing to help us and the homeowner told us “VRBO told me I don’t have to do anything”. They have done nothing but make profit off the global pandemic. Plenty of services out there that will sell you a room to stay for the night, look elsewhere!
Price should include fees
by snbrking on 2020/06/22 14:04
Prices should be listed by total price, including all fees.
No answer
by She bites on 2020/06/21 19:40
I have been attempting to book a trip for days. I’ve submitted three requests for properties that said they were available but the host never responded to the request. So frustrating.
Complex and annoying
by MovienutCharlie on 2020/06/21 18:58
ALL FEES need to be included in the price!!! I had already completed my booking and then received an email for additional fees so then I had to go find my wallet again. Vacation planning should be easy, therefore, I’ll use Expedia!
Stick with Airbnb please!
by hsuahebe on 2020/06/21 17:02
My friends decided to look for rentals that had a pool and found one at Vegas for two nights. They're from LA so it was an investment for them... driving over there,gas,groceries, etc. The owner would not respond for the entire day. They had let the owner (Judith mendez) know they were going to be there at 2(check in was at 4) and if it was okay to check in early... she replied saying it was fine.. They get there and it already felt very sketch, there group of men just waiting outside of the house. The housekeeping "ray" was prepping the house for a pool party (he told my friends the pool was not ready before the guys showed up) the group of men were planning to stay there for a night even though my friends reserved it for themselves for a couple of nights. They felt unsafe and which they called me to let me know what was going on because the group of men were getting very aggressive with them. They called the owner which the owner was no help and kept hanging up. They then called the company and it was poor customer service!! They were promised a refund($700) so once they got transferred, they were told that the refund had to be with the owner directly... and could not offer anything else. My friends, including myself, work very hard for our money. Money comes and goes, they were safe that's what matters, however this was money they worked for and wanted to treat themselves with everything in the world going on. So unfortunately we have to take this to the authorities. PLEASE DO YOURSELF A FAVOR AND DO NOT RENT FROM THIS APP ITS A SCAM!!
La Jolla Dream Homes and Airbnb HORRIBLE
by Marcel Bilak on 2020/06/20 20:17
I attempted to book on this platform for the first time. I was willing to spend quite a bit of money on my July California Oceanside Monthly rental but soon learned why this app and its hosts do not know how to run a business. The support for the app is horrible - getting a live agent is nearly impossible and text support is not very good. They could not help me resolve my issue in a timely manner. La Jolla Dream Homes is operated by an incompetent owner that does not how to conduct himself or his business. If your a serious renter and are looking for a quality experience for a luxury home getaway stay away from this Airbnb and La Jolla Dream Homes.
St Croix Post-Corona Vacation!
by Tanya & My 3 Sons on 2020/06/20 14:11
I am looking forward to this vacation, especially after being cooped up with 4 boys and homeschooling!
Owner cancels and it still takes 10-14 days for refund
by GigiO_Fl on 2020/06/19 13:57
I booked a trip and received confirmation from Vrbo. 20 minutes later I got a text from the property owner stating that her calendar had not properly synced in those dates were not available. Per the owner and per VRBO customer support, it will take 10 to 14 days for my credit card to be refunded for that trip. Later that same day I tried to book a different property but contacted the property owner first. She replied that her calendar had not properly synced and those dates were not available. If VRBO can’t get their calendar sync feature working properly they shouldn’t offer the book now option. My advice: do not use the book now future without confirmation from the property owner that your dates are available.
Awesome.
by wsp330 on 2020/06/19 13:47
We have stayed at Kingston plantation several times, never disappointed!!!!
Horrible experience.. twice in one week
by Juan2076 on 2020/06/19 11:36
I used this site in lieu of Airbnb to try and rent a place in south Florida for the weekend and both reservations were cancelled without explanation. One of the bookings was a house in Ft Lauderdale which was booked on a Saturday and cancelled 2 days later (took 3-4 weeks to get my refund), the other was an apartment in miami which was booked on a Tuesday and cancelled the day before i was set to arrive without explanation. This was the worst experience I’ve ever had in my life with a booking app... not to mention, they do 0 background/ ID checks on you as a traveler which is a huge concern. Never again
Payment
by #4 PEACH on 2020/06/19 09:37
Difficult to navigate a communicate payment. One should be able to pay certain amounts as optional instead of just paying exact amounts.
Easy to book!
by power 2 the people on 2020/06/18 16:14
I appreciate the dependability of vrbo in quality of properties & ease of booking.
Super easy
by Tori M.S. on 2020/06/18 14:35
This app is super easy to book, make payments, and communicate with renters!
Perfect - Beautiful - Clean - Convenient - PERFECT!
by The Bradshaws on 2020/06/18 14:21
No complaints! 100% booking again with owner!
Insurance
by O5k20 on 2020/06/17 18:36
I wanted to find out if Trip insurance covers a death in the family. My wife’s mother is 95 and is a memory unit at an assisted living. We never know what could happen. No phone number to call and the Terms and Conditions were a bunch of lawyer talk. I am trying to post my comments and I can’t do that either because of a nickname. I’ve tried four different names. Ridiculous!!!
Rude
by rm02261113 on 2020/06/17 18:31
I will never book thru VRBO they gave me the run around and hung up on me it was hard to get a hold of anyone and the list goes on and on I’m very dissatisfied with the services no one ever contacted me after several messages i left and emails
VRBO
by SBDunk on 2020/06/17 15:35
Easy to use and you can’t beat the response time. Keep it up guys.
An error occurred
by AtinkaJunt on 2020/06/17 15:31
Every time I try to log in I get an error. This is concerning seeing as how I just paid a large payment this morning and now all of a sudden I can’t log in to see that it went through correctly, or that my trip is paid in full😭
Vacation
by Christina1298 on 2020/06/17 11:35
So far the only problem I am having is the property owner not responding to my reservation in a timely manner. I have currently had to try booking a place for the second time because my first reservation expired because of no owner contact. This is very frustrating!
Awful app and service
by KKWSFO on 2020/06/17 01:34
This is my first and last time booking through VRBO. The app is a bit of a mess, and I’ve now been on the line with their 800 number going on 45 min listening to bad music waiting for them to answer. There are better options for high-end vacation rentals.
Booking
by sadgirlie on 2020/06/17 00:19
Can’t get a reply or confirmation on booking and it cancelled automatically! Can’t get a reply on email. Is there no phone numbers to call?
Terrible customer service
by rdabiri41 on 2020/06/16 23:25
VRBO agreed to refund my money due to a fraudulent property post in January. I have called more times than I can count, it’s been 6 months and I have yet to receive a refund. If you have any issues, be prepared for many many frustrating conversations and a super long run around and potentially nothing in the end except for a huge waste of time and stealing your hard earned money. This is a real review, my case number is 24502648.
App easy to use
by #importantfoodgroup on 2020/06/16 19:33
Rentals are always high quality.
Why do I need to enter dates twice?
by thisappsucks dic20181234566788 on 2020/06/16 16:59
When I set dates I then get presented with a list of properties that do not have vacancy for the dates I entered which is annoying.
Vacation rentals
by okie mama bear on 2020/06/16 03:52
Very easy website with lots of info
User friendly? I DONT THINK SO!!
by xpennypoox on 2020/06/16 01:45
I ended up losing 3 (THREE) condos because the app was NOT quite so easy to follow as was perceived! Luckily, after communicating with some dedicated renters, they got through my questions and I was able to get a fabulous condo!!
VRBO
by kaiana77 on 2020/03/31 20:32
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
REFUNDS NOT ALWAYS PROMISED
by Charlie He. on 2020/01/10 20:26
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Romantic and wonderful vacations
by Arelys y Ruben Sanchez on 2019/08/05 01:11
For us everything was magnificent. From how easy we rented the condo , the quick response of the owner to confirm, The complete and specific information we receive. the conditions of the condo, the fascities and cleanliness are perfect. The bed is very comfortable, everything works properly and in case of any question the owner Mona answers quickly. The condo is on the second floor, very close to the elevator. On the first floor is the ice machine and the attention in the from desck is very nice and professional. Access to the pool and hot top is a short walk from the main lobby. The HarborWalk is beautiful, it invites you for a relaxing walk. It offers activities for all preferences and ages. On the boulevard there are restaurants, cafes, specialized in pizza and hamburgers, sea food ,ice cream .Anything you want ...everything be there To do the shopping I recommend the relatively nearby Walmart. On that side of the road you do not face the bad traffic of Destin. The beach are amazing, the sugar san and quite and warm-water. You can go in own car, golf car or hotel bus. Thanks Mona . We definitely will come back and will be recommended to all my friends and family.
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
I'm never using this app/company again
by nicoleellens on 2020/02/04 14:46
I booked a cabin via Vrbo and had to pay more in an "emergency deposit" than the cost of the trip itself ($750). That may have been the choice of the owner, but there should have been some sort of cap on what an owner can dictate for an emergency deposit. I was told by Vrbo that the deposit would be automatically released back to me by February 2 (a Sunday). Naturally, it wasn't. Now it's been two days past the auto delivery day and still nothing. It's ridiculous. My credit card company hasn't been charging me interest on the money because it was marked as a refundable deposit, but now that it's overdue, they've hit me with the full two months worth of interest. Money I'll never see again. And for what? Vrbo doesn't have a way for me to get ahold of them directly and points me to asking the owner about it, but he marked it as full refund over a week ago. There are so many aspects of Vrbo that I just don't trust anymore.
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
Ripped off, left stranded by Vrbo
by 610Hokie on 2019/08/17 16:23
I booked a weekend house with Vrbo in July 2019 and through the course of making accommodations, we found that the gentleman misrepresented the number of guests his house would accommodate and would not allow us to stay with the number of guests we required. Because this information came to light within the cancelation period, Vrbo did not help us to get any of our money back despite reading our conversations and coming to the conclusion that it was indeed a misrepresentation by the property owner. They said the best they could do was to force him to correct his listing, but they could not make him reimburse us the $932 for the weekend rental, that it was between us, and he did not reimburse us at all, leaving us out $932. I would recommend making accommodations anywhere else with more certainty they are actually able to monitor false listings and to follow through with reimbursing renters who are misled.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Poor business in a national crisis
by Tara Kamath on 2020/03/22 18:52
We booked a trip through VRBO in Carmel from April 24th-28th for the Big Sur Marathon with another family. When Coronavirus became a national emergency, the race was cancelled and travel restrictions have been recommended by the government. I understand the VRBO policy to be 100% if within 60 days of travel, but I only see that I was refunded 50%. This is a huge loss for us because I paid in full when I booked it several months ago. We tried to contact VRBO by phone, and were on hold for 2 hours before we eventually gave up. I also tried to contact the property manager a few days ago, and have not yet heard back. I would hope that VRBO can do what AirBNB is doing for their customers (full refund for Coronavirus related cancellations). If not, we will probably not use VRBO in the future and we will share our negative experience with family and friends.
DO NOT RENT WITH VRBO
by 12345678910111/ on 2020/03/14 20:40
I don’t typically post things like this but I think people should be aware. These are scary and unprecedented times and no one knows what the next few weeks will look like. Most companies are being flexible with people as a good company should. Vrbo on the other hand is totally screwing up. They state that they are “encouraging owners to issue refunds” but are 100% standing by owners in their refusal to refund cancelled plans despite the country being in a state of emergency. I don’t know what type of person you need to be to to use a time like this to make a profit but it is definitely not the type of person I would like to associate with. Airlines, hotels, travel companies etc. are adapting and working with consumers. Airbnb is offering full refunds to customers but Vrbo refuses to budge. Shame on Vrbo and shame on the owners who are robbing people of their money without a second thought.
Making Our Family Time Special
by CarolinaBeachBoy on 2019/10/07 03:29
The most valuable thing I invest in is time with my family. We have taken trips all over the country from Charleston to Redondo Beach to the mountains of Pennsylvania and the National Parks of Utah and Arizona. Who do we trust to ensure we have a great place to call home base on our family adventures? VRBO, every single time. We have never been disappointed. No trips ever go completely as planned and for those unexpected issues, our hosts have always handled in a timely manner. I would highly recommend VRBO to my friends and family and will continue to use them to keep those great family memories going. Best Regards- Todd H. Alexandria, VA.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
Like to see a filter added in search mode
by Kahlua82315 on 2019/04/19 19:19
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.
App is not accurate for finding listings in area desired.
by frustrated property searcher on 2018/12/30 14:25
Not user friendly. Interested in a certain area and unless you you the map it shows properties in other towns. Waste of time. If I am interested in Longboat Key why do I get all other areas Cortez, Bradenton,Anna Maria and Siesta. If I search for Longboat Key, I should get Longboat Key Listings first then surrounding areas according to distance of area searched. I have been interested in several properties and when I search for them on the map they are NO WHERE NEAR the area I am interested in. Waste of time!!! Not at all user friendly. Other vacation rental sites are more accurate with searches in specific areas. I have traveled to the same complex each year so I know the area I want to stay in and when I search for that property I have to search scroll through 12-30 pages of properties that are no where to find the property.
Rating Trends
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Description
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Great way to plan a trip
by LovinMusicMuch on 2020/07/07 11:03
VRBO makes everything effortless. Questions are all answered and it is easy to find a place and just book it. Have used it for years and have never regretted it.
Hidden Retreat
by angie danner on 2020/07/07 07:28
Wonderful place to stay for the four of us. Brian and Nicole are very accommodating. Was lovely meeting you two and sitting at the campfire together. We had a comfortable stay and will be bask another time. The beds are super comfortable, too. Such a cute apartment. 10/10 recommend staying here. 7/2/20- 7/7/20
Frustrating
by PBOJON on 2020/07/06 23:14
This is a second time I spend several hours to find and book a home to know 72 hours later that it wasn’t “approved” because those dates were not available! And I only found out about that because the owner of the house told me...
No customer service company
by The usual traveler on 2020/07/06 19:07
I booked a property this past 4th of July and paid in full. The day of, I called the owner because I wasn’t getting any access info. Turns out, property WASNT EVEN AVAILABLE. I had to do last minute plans and rent a hotel. I couldn’t even get my money back right away to get something else. NO ONE FROM VRBO BOTHERED TO call, not even to apologize and after waiting about 50 minutes in hold... they just clicked on me. I will not be using this app. Ever.
Rental Owners Can Delete Reviews
by Love song 101 on 2020/07/06 17:29
I absolutely love this app however one thing that I cannot stand is that the owners of the vacation rentals can delete reviews. Due to this I believe that it makes the app risky to use when it comes to finding a place to stay.
High Recommendation!
by Ksatt on 2020/07/06 16:56
We had a lovely time here! It had all the important amenities and the neighborhood was nice and quiet. It was perfectly located between Orange Beach and Pensacola Beach, with all their attractions. The owner was VERY nice and accommodating to all our needs/requests. If you’re looking for a peaceful beach getaway, I would highly recommend!
Terrible customer support
by VRBOzos on 2020/07/06 07:12
Accidentally entered email with typo. App doesn’t allow you to fix until account is confirmed via the email just sent wrong address. Ok, my bad. An hour on chat (after being dropped once) finally told to Call customer service. Hour on hold. Rep says they will fix it and outs me on hold. Call is dropped. Doesn’t call back even though she took my number “in case we get disconnected.” Call back. Another hour on hold. New rep says to call back in 24 hrs. Ask to speak to supervisor. On hold another 20 min only to be disconnected...
One suggestion
by SbonVacation on 2020/07/06 02:50
One suggestion, provide a filter for a month selection. Example, I’m looking for a vacation in August. I don’t have specific dates but I know I want to vacation in August. Then show me all of the properties that have availability in August.
Terrible to share with
by jack1994! on 2020/07/05 22:41
The fact that you are forced to download the app to view a listing someone sent you is absolutely ridiculous. I do not want to download the app. I should be able to share a listing through a browser as needed.
Full of options to conduct searches except...
by Miam185 on 2020/07/05 22:15
The only thing I see the app lacking, or maybe I just haven’t figured it out, is plugging in a window as far as dates and the ability to look for say a 5 night stay between these 2 weeks. Other than that, I do enjoy the app searching for places to stay. Owners are pretty prompt on their responses as well
Booking a vacation
by Budguy64 on 2020/07/04 15:44
Have used VRBO 3 times now and never an issue. Great app and easy to use.
Don’t book with this company
by Tinley gal on 2020/07/04 13:00
Lied about pricing with incorrect balance due. Wouldn’t help me out at all with THEIR MISTAKE
MVP
by 22issa on 2020/07/03 15:21
VRBO helped me find a property when I couldn’t find one anywhere! I will be using Vrbo again!
Booking cancelled by VRBO the day of check in
by Vince and Rose on 2020/07/03 13:32
My booking was confirmed at Timber Lodge by Marriott. When we get to the front desk, they told me they couldn’t find my reservation. I showed the assistant manager the email of my confirmation. And then I saw the cancellation that was sent after midnight the day of check in. Can you imagine how horrible it was. The front desk manager said they were sold out and they have no room for us! We travel a lot and this is the worst experience we had.
Bad experience with selecting homes
by Asad73 on 2020/07/03 05:19
VRBO charged us despite the vacation home not being available. Trying to get our money back.
Vrbo difficult to get support
by Interested in Ease of Use on 2020/07/03 03:07
When you need to correct a mistake VRBO has little to no support to get questions answered.
The WORST EXPERIENCE EVER
by Aad12345678 on 2020/07/02 12:12
Not only Vrbo is offering properties and giving confirmation of reservations made for which they of course take your money, but then, they cancel you without any valid reason and then in top of the huge mess they keep your money for 4 to 6 weeks ( this is what they say is going to take for us to get our refund). To say that we are disappointed and upset is an understatement. DO NOT DO BUSINESS WITH THESE SCAMMERS!!!
Easy to quick
by tskidds on 2020/07/02 03:27
Provide several options for customers
1st time VRBO guest
by America # 1 on 2020/07/01 23:48
Nobody ever replies. Messages going directly to Mars?
They Cancel Reservations
by Carston11 on 2020/07/01 20:31
My family and I had a house rented over a year ahead of time. A few weeks before the trip we get an email saying our reservation is canceled without an explanation. They can cancel your trip at any point and screw your vacation
Good luck getting a cancellation or refund
by Wolf19887 on 2020/07/01 17:29
The functionality and process of finding and booking a place is great, but good luck if you ever need to cancel and/or get a refund. I would recommend reading reviews on other reputable sites. Most complaints are related to getting a refund. It is too difficult and cumbersome to get your money back if you ever need to cancel.
Editing my CC info a problem
by justwannahavefuntiks on 2020/07/01 16:34
Either HomeAway or Vrbo the option to edit my credit card is not allowed. I can add but the “Saved Card” still shows the other card!
Fernandina Beach Florida
by b211211 on 2020/07/01 03:23
So far so good. Using the app was super easy. The owner/ manager was very responsive to my questions. Can’t wait for our get away.
First Time Probably Last Time using App
by Que 1 of on 2020/07/01 00:59
The search function was horrible. It doesn’t tell you that you have to have $3,500 deposit. VRBO charges additional fees based on the number of guest. The owners were very responsive and easy to work with. I’ll write another after our visit. Not happy with VRBO! Great owners!!
Dream vacation at Banjo Ridge
by FlooziQ on 2020/06/30 22:30
We love the accommodations -we love the setting we love your home. We have had a beautiful, relaxing, fun, time and we thank you very very much. The beds are comfortable the pillows are comfortable -the place is clean -I can’t say enough!! So this is probably the best Cabin we’ve ever gotten from a VRBO or HomeAway rental. I hope we will be back soon!!
Great site but lost my reservation!
by chris D 3 on 2020/06/30 18:21
Love VRBO and have had a great experience generally but rented a place this winter and the reservation was not tied to my name somehow (unlike my other reservations) and it has been a major hassle trying to find it and cancel the reservation
Deposit
by gdgevn on 2020/06/30 17:42
This is problematic that you take a deposit immediately, but sit on and use my money for over 10 days. I have not received a deposit from a stay that was over 10 days ago. It’s very obvious what you are doing and this is a troublesome practice I would be concerned about.
Horrible property.
by Claymore03 on 2020/06/30 14:23
The ac had to left on 72 and algae formed in the pool. Took 2 days to get someone out to clean. Deposit is being withheld because owner is stating we messed the ac up by adjusting it from 72. They replaced the unit. This doesn’t cause a unit to break down.
This place will rip you off!!!
by seriously8809 on 2020/06/30 14:16
Vrbo will take your money and then then never answer your calls.
Owner canceled my stay won’t respond
by 123klw2019 on 2020/06/30 10:12
I just book $700 stay and keener emailed and canceled and will not respond to refund my money
Great to work with
by traveller 64 on 2020/06/30 03:27
5 star
Need to add date range
by LKNagel on 2020/06/29 17:24
I’ve been looking for a house to rent any time in July. The app requires you to insert specific dates. Would be easier if you could just add a range
Easy to use app
by Magic snd Bee on 2020/06/29 15:15
The app is easy to use. Looking forward to my trip.
VRBO is GREAT!
by Miss sandyusa on 2020/06/29 14:33
VRBO is so easy to work with! I highly recommend them!
Help!!!
by j9fort on 2020/06/29 01:01
Very disappointed in the communication!!
Bad experience
by Dionne sugarfoot on 2020/06/29 00:35
I’ve been overcharged for a cabin. I was charged 1121.56. The total cost is 851.05. HELP I need a refund
All saved trip boards are gone!
by mrsmlfb on 2020/06/28 16:13
After latest update all of my saves trip boards are gone and Unable to create any new ones receive error message every time. :(
Poor customer service
by txbrutt on 2020/06/28 06:40
Owners don’t respond back to messages, virtual assistant repeats the same questions over and over, poor response time.
Service Unavailable
by craigsf on 2020/06/28 04:17
Trying to book a home and the service is down. There are also results showing up which ultimately are booked for the selected dates.
Love This App!
by The Bug1959 on 2020/06/28 02:39
I think I could spend way too much time in this app if I’m not careful! I love everything it keeps up with being at my fingertips. I love VRBO anyway, so this app just makes trip planning and organization so much easier. One small thing I’d like to see added: on the website when I am researching a property, most of the listings I’ve come across give not only the number of bedrooms and beds but also the sizes of the beds. It would be nice to have that info here as well. As I said, that is small and doesn’t make me want to give this app anything less than a five-star rating!
Bad experience
by Nelmsy16 on 2020/06/28 00:48
The owner was dishonest with us about our small dog. We were told one time charge but was charged the entire security deposit because he charged daily. The TV’s upstairs didn’t work and we told him about it and nothing was done. If you stay here, don’t expect your security deposit. Very unethical person you are dealing with.
First Timer
by escape51 on 2020/06/27 20:20
This is my first booking through Vrbo and I have found it to be very convenient and easy to do. It was recommended to me by a family member and I will definitely pass on the recommendation! Thank you!
Confirmed doesn’t always mean confirmed
by Teribeth1 on 2020/06/27 17:49
We booked a condo at Panama City beach for a family get together. When our money was taken and we got a confirmed email, everyone started putting the plan in motion to get there. The next day, we decided to look at our account for more details only to be told , sorry there was a glitch in VRBO you do not have a reservation. If we had not logged on, how long would it have taken for us to find out? It is now 5 days later and our money has not been credited to our Visa yet and we have no place to stay for our family vacation. Bummer!
Always Satisfied!
by coleman203 on 2020/06/27 15:44
Best place to shop for a vacation rental! We have never been disappointed yet!
VRBO is terrible
by Jayboog7771421 on 2020/06/26 23:04
I just had an owner cancel my reservation last minute when my trip is in less than a week and they haven’t compensated me nor given me my refund so I can book something else. If I could give them 0 stars I would.
Can’t access my trip board
by PVCowgirl on 2020/06/26 19:43
The VBRO app will not allow me to review my trip board. Very frustrating!
Easy to navigate!
by wewetes on 2020/06/26 18:30
I love the filter they have so we can get a house with specific needs!
VRBO charges more than 10% booking fees
by SC farm boy on 2020/06/26 17:31
I will try my best to avoid using VRBO in the future
Review
by TBAllstar on 2020/06/26 16:29
Was easy to use this app!
Great Places, Not-So-Great App
by dramallama16 on 2020/06/26 15:31
When I click on a rental, it sometimes freezes completely and then I have to exit the app and go back in. When this happens, have to do this several times. Very annoying!!!
Covid Refund
by Rajcotime on 2020/06/26 14:01
I will be hard pressed to ever use VRBO again. During Covid pandemic many events have been cancelled as we all know. I canceled our reservation with VRBO and the property owner Roger Kennedy (condo near Charleston, SC). Owner has refused to refund my down payment of nearly $900. He has been non responsive. VRBO has left refunds up to the owner. This owner cares nothing about travelers and has pocketed my money without providing any type of service. I have canceled airline flights and other hotel reservations and have received a full refund. This owner is selfish, unresponsive, unreasonable and completely insensitive. He does not abide by the mantra “We’re in this together”. He is in this for himself and VRBO has done absolutely NOTHING to facilitate my refund of my money... no longer a fan of VRBO😡
It’s a love/hate relationship!
by vacay lady on 2020/06/26 04:20
I absolutely love the app except for the fact that it freezes almost every time I change houses to look at. I have to go completely out of the app and start all the way over almost every time. It is very frustrating! Other than that, it is awesome!:)
Great search tool
by LeRon_C4 on 2020/06/26 02:10
This app allows you to search by amenities that other apps won’t allow like lake front. I also didn’t have to put a destination in. I put in the amenities I wanted and it gave me nationwide results. I was then able to narrow it down by zooming in on the map. Very impressive.
Service
by Can stacker on 2020/06/26 00:27
VRBO customer service number is not functional. I understand the large call volume and appreciate that you warm the customer, but after the wait time the on hold music stops and no one picks up. Or you speak to someone who then conveniently disconnects you? Take the money and run during a pandemic must be the motto of VRBO?
Patient and friendly during a pandemic!
by carol in new jersey on 2020/06/25 23:52
Can’t say enough about how helpful and patient the property owner has been during these uncertain times. Kept us informed about the changes in the state of Maine as they applied to Maine and extended time for remaining payments TWICE in case our trip changed as a result the changing restrictions. Impressed with the professionalism and kindness. Thank you
Rental Price change /change invoice
by timothys29 on 2020/06/25 23:40
Billing Software seemed to not allow changes to month out bill fir agreed upon lower rental /cleaning fees. So paid in full with refund assured. Why not allow new invoice to be produced easily for owner and sent to renter. Problem for sure for owner Brandon.
No protection for renters - great home selections
by calichrislara on 2020/06/25 23:05
VRBO is not responsible if property cancels your trip, they are the middle man between you and the owner but don’t offer discounts or complimentary services when things go bad because they don’t own the property. It’s still a great site to find ‘homes’ for rent if you don’t want to stay in a hotel.
Down East Maine a dream....
by Grizzlyanna on 2020/06/25 18:55
If you like cool (cold) nights and mornings for a warm yet brisk day, Maine coastal is for you! Over 3,000 miles of beautiful coast😇.
Quick and flexible
by KumonLivermore on 2020/06/25 14:53
I think I am liking VRBO more than Airbnb now because the homes on there seem to be more of what I’m looking for. Descriptions are accurate based on what I need.
Very good source
by Irockandimawesome on 2020/06/25 13:12
We have used VRBO for finding unique vacation properties to fit our family needs. The selection has been very good and we’ve discovered the perfect vacation spot. We recommend VRBO.
WORST PEOPLE/APP EVER
by Flo mili on 2020/06/25 03:35
DO NOT DO NOT RENT FROM THIS APP , these people are scammers , and after you book something they will NOT GIVE YOU YOUR MONEY BACK DONT LET THEM DO THIS TO YALL
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
Called customer service 5 times
by Danica ro on 2020/06/24 22:13
I reserved a property on June 5th, right after I completed my payment, I received a message from the owner stating rules that almost no one could follow unless they were alone. Mind you the condo slept 5 and that is how many people were in my party. One of the rules was you could not go over 80 decibels (as loud as a vacuum cleaner, a hair dryer, washing machine), or else I would receive a $350 fine and immediately evicted. If these rules had been on the description of the property from the very beginning, I would have never chosen that property. In the message, the property owner sent he says if we cancel right away, I can get a full refund. After a few messages back and forth with the property owner, I did what he instructed; I canceled the property 30 minutes after I had reserved it. I called VRBP after I canceled because my trip was the following weekend and the cancelation policy stated you had to cancel 3 weeks before your stay. I let them know why I cancelled and told them if I had known the rules; I would have never stayed there. I told them the condo that was advertised was misleading and they should make the property owner state the rules in the description so this doesn't happen again. VRBO tells me they cannot guarantee I get a full refund, it is up to the property owner but they would email him with instructions. I did not think anything of it because the property owner said if I canceled right away, I would get my money back. After 2 weeks, no follow ups, and 5 different calls to VRBO I did not receive my refund and will not receive it from them. They said they are a 3rd party and cannot make the property owner return the money. I asked if I could leave a review on his property, they denied that as well because I did not end up staying at his property. I asked if there would be any repercussions to the owner, at the very least make him state the rules on the property, they said no. Not only did I pay for a VRBO stay I never stayed at, but I also had to pay for a hotel for my vacation. Very frustrating to know my issue was never resolved and the owner will not receive any consequences. They did absolutely anything to help but instead just kept repeating that they are a 3rd party and cannot help me. I will not be using them again. Travelers beware.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
No Date Filter!
by Doodaddy on 2020/06/24 20:13
This app so desperately needs a date filter—I can’t imagine how it got out of beta without one. You *can* select one specific day, but you can’t do the much-more-common need of “four days, sometime in July.” So you’re left looking at EVERY listing, clicking into the reservation screen, seeing what’s available, and then probably going back to the results list. It’s completely infuriating. Plus, the app clears your filter every time you change location. What’s that about? C’mon, folks: usability testing! How hard is that?
Cancelled trip
by Yasmin & Jake on 2020/06/24 16:53
Due to covid 19 we purchased protection on our trip only get our trip cancelled by the owner. Now I paid $112 for nothing. This is ridiculous.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Error Message Cause Missed Stay
by Musiq Guru on 2020/06/24 14:56
I approved a stay but due to an error on VRBO’s end, we had a missed stay because the guests received a message that we didn’t accept the stay within 24 hours BUT I did. I’m waiting for a return call or message from IT about this issue. The app apparently isn’t working correctly thus the 1 star.
This app is the worst!!!
by Samuel Michel on 2020/06/24 02:28
This is my first and last Vrbo rental... Too much involved in the booking process... it’s not so complicated with Airbnb... The best way to do scribe is Vrbo is Kricket and Metro and Airbnb is Verizon etc...
App problems
by BuddyNY on 2020/06/24 02:03
The listings don’t appear to be the same on the app versus a computer. Also, I received a trip invite by email but the link did not work with the app.
Needs new filter to search for pet-FREE
by dhinklbft on 2020/06/23 23:53
VRBO app is great but needs to add a new filter for pet-FREE rentals. This is hugely helpful for those with pet dander allergies. Right now, you see both pet-free and allowing pets. The filter for only rentals that allow pets exists...so how about the opposite? The low allergen filter category isn’t the same as no pets allowed.
Happy Traveler
by Mom-to-many on 2020/06/23 13:02
I’ve used VRBO to book trips several times and the site is so easy to use and feels personable on the app. I even had to call them due to a delay in receiving a cancellation refund during Corona, and I was very happy with their customer service. They were timely answering the phone and so polite!!!
Easy to use
by rayfrank on 2020/06/23 02:25
You can’t make it any more easier to book a stay, I love using your website
Caution!!
by pheobe&oscar on 2020/06/23 00:34
A quick google search will show this, but know how VRBO and it’s owners have been during the pandemic is borderline criminal. We had a booking in a state that made groups illegal yet they kept over $6,000 from us, never gave even a partial refund and never offered any kind of rebooking. Straight up stole our money with nothing offered back in return. If you do end up using them - make sure to pay on a credit card so you can file theft and fraud charges to get money back (after two months of a battle we did end up winning and getting all of it back). Vrbo has done nothing to help us and the homeowner told us “VRBO told me I don’t have to do anything”. They have done nothing but make profit off the global pandemic. Plenty of services out there that will sell you a room to stay for the night, look elsewhere!
Price should include fees
by snbrking on 2020/06/22 14:04
Prices should be listed by total price, including all fees.
No answer
by She bites on 2020/06/21 19:40
I have been attempting to book a trip for days. I’ve submitted three requests for properties that said they were available but the host never responded to the request. So frustrating.
Complex and annoying
by MovienutCharlie on 2020/06/21 18:58
ALL FEES need to be included in the price!!! I had already completed my booking and then received an email for additional fees so then I had to go find my wallet again. Vacation planning should be easy, therefore, I’ll use Expedia!
Stick with Airbnb please!
by hsuahebe on 2020/06/21 17:02
My friends decided to look for rentals that had a pool and found one at Vegas for two nights. They're from LA so it was an investment for them... driving over there,gas,groceries, etc. The owner would not respond for the entire day. They had let the owner (Judith mendez) know they were going to be there at 2(check in was at 4) and if it was okay to check in early... she replied saying it was fine.. They get there and it already felt very sketch, there group of men just waiting outside of the house. The housekeeping "ray" was prepping the house for a pool party (he told my friends the pool was not ready before the guys showed up) the group of men were planning to stay there for a night even though my friends reserved it for themselves for a couple of nights. They felt unsafe and which they called me to let me know what was going on because the group of men were getting very aggressive with them. They called the owner which the owner was no help and kept hanging up. They then called the company and it was poor customer service!! They were promised a refund($700) so once they got transferred, they were told that the refund had to be with the owner directly... and could not offer anything else. My friends, including myself, work very hard for our money. Money comes and goes, they were safe that's what matters, however this was money they worked for and wanted to treat themselves with everything in the world going on. So unfortunately we have to take this to the authorities. PLEASE DO YOURSELF A FAVOR AND DO NOT RENT FROM THIS APP ITS A SCAM!!
La Jolla Dream Homes and Airbnb HORRIBLE
by Marcel Bilak on 2020/06/20 20:17
I attempted to book on this platform for the first time. I was willing to spend quite a bit of money on my July California Oceanside Monthly rental but soon learned why this app and its hosts do not know how to run a business. The support for the app is horrible - getting a live agent is nearly impossible and text support is not very good. They could not help me resolve my issue in a timely manner. La Jolla Dream Homes is operated by an incompetent owner that does not how to conduct himself or his business. If your a serious renter and are looking for a quality experience for a luxury home getaway stay away from this Airbnb and La Jolla Dream Homes.
St Croix Post-Corona Vacation!
by Tanya & My 3 Sons on 2020/06/20 14:11
I am looking forward to this vacation, especially after being cooped up with 4 boys and homeschooling!
Owner cancels and it still takes 10-14 days for refund
by GigiO_Fl on 2020/06/19 13:57
I booked a trip and received confirmation from Vrbo. 20 minutes later I got a text from the property owner stating that her calendar had not properly synced in those dates were not available. Per the owner and per VRBO customer support, it will take 10 to 14 days for my credit card to be refunded for that trip. Later that same day I tried to book a different property but contacted the property owner first. She replied that her calendar had not properly synced and those dates were not available. If VRBO can’t get their calendar sync feature working properly they shouldn’t offer the book now option. My advice: do not use the book now future without confirmation from the property owner that your dates are available.
Awesome.
by wsp330 on 2020/06/19 13:47
We have stayed at Kingston plantation several times, never disappointed!!!!
Horrible experience.. twice in one week
by Juan2076 on 2020/06/19 11:36
I used this site in lieu of Airbnb to try and rent a place in south Florida for the weekend and both reservations were cancelled without explanation. One of the bookings was a house in Ft Lauderdale which was booked on a Saturday and cancelled 2 days later (took 3-4 weeks to get my refund), the other was an apartment in miami which was booked on a Tuesday and cancelled the day before i was set to arrive without explanation. This was the worst experience I’ve ever had in my life with a booking app... not to mention, they do 0 background/ ID checks on you as a traveler which is a huge concern. Never again
Payment
by #4 PEACH on 2020/06/19 09:37
Difficult to navigate a communicate payment. One should be able to pay certain amounts as optional instead of just paying exact amounts.
Easy to book!
by power 2 the people on 2020/06/18 16:14
I appreciate the dependability of vrbo in quality of properties & ease of booking.
Super easy
by Tori M.S. on 2020/06/18 14:35
This app is super easy to book, make payments, and communicate with renters!
Perfect - Beautiful - Clean - Convenient - PERFECT!
by The Bradshaws on 2020/06/18 14:21
No complaints! 100% booking again with owner!
Insurance
by O5k20 on 2020/06/17 18:36
I wanted to find out if Trip insurance covers a death in the family. My wife’s mother is 95 and is a memory unit at an assisted living. We never know what could happen. No phone number to call and the Terms and Conditions were a bunch of lawyer talk. I am trying to post my comments and I can’t do that either because of a nickname. I’ve tried four different names. Ridiculous!!!
Rude
by rm02261113 on 2020/06/17 18:31
I will never book thru VRBO they gave me the run around and hung up on me it was hard to get a hold of anyone and the list goes on and on I’m very dissatisfied with the services no one ever contacted me after several messages i left and emails
VRBO
by SBDunk on 2020/06/17 15:35
Easy to use and you can’t beat the response time. Keep it up guys.
An error occurred
by AtinkaJunt on 2020/06/17 15:31
Every time I try to log in I get an error. This is concerning seeing as how I just paid a large payment this morning and now all of a sudden I can’t log in to see that it went through correctly, or that my trip is paid in full😭
Vacation
by Christina1298 on 2020/06/17 11:35
So far the only problem I am having is the property owner not responding to my reservation in a timely manner. I have currently had to try booking a place for the second time because my first reservation expired because of no owner contact. This is very frustrating!
Awful app and service
by KKWSFO on 2020/06/17 01:34
This is my first and last time booking through VRBO. The app is a bit of a mess, and I’ve now been on the line with their 800 number going on 45 min listening to bad music waiting for them to answer. There are better options for high-end vacation rentals.
Booking
by sadgirlie on 2020/06/17 00:19
Can’t get a reply or confirmation on booking and it cancelled automatically! Can’t get a reply on email. Is there no phone numbers to call?
Terrible customer service
by rdabiri41 on 2020/06/16 23:25
VRBO agreed to refund my money due to a fraudulent property post in January. I have called more times than I can count, it’s been 6 months and I have yet to receive a refund. If you have any issues, be prepared for many many frustrating conversations and a super long run around and potentially nothing in the end except for a huge waste of time and stealing your hard earned money. This is a real review, my case number is 24502648.
App easy to use
by #importantfoodgroup on 2020/06/16 19:33
Rentals are always high quality.
Why do I need to enter dates twice?
by thisappsucks dic20181234566788 on 2020/06/16 16:59
When I set dates I then get presented with a list of properties that do not have vacancy for the dates I entered which is annoying.
Vacation rentals
by okie mama bear on 2020/06/16 03:52
Very easy website with lots of info
User friendly? I DONT THINK SO!!
by xpennypoox on 2020/06/16 01:45
I ended up losing 3 (THREE) condos because the app was NOT quite so easy to follow as was perceived! Luckily, after communicating with some dedicated renters, they got through my questions and I was able to get a fabulous condo!!
VRBO
by kaiana77 on 2020/03/31 20:32
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
REFUNDS NOT ALWAYS PROMISED
by Charlie He. on 2020/01/10 20:26
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Romantic and wonderful vacations
by Arelys y Ruben Sanchez on 2019/08/05 01:11
For us everything was magnificent. From how easy we rented the condo , the quick response of the owner to confirm, The complete and specific information we receive. the conditions of the condo, the fascities and cleanliness are perfect. The bed is very comfortable, everything works properly and in case of any question the owner Mona answers quickly. The condo is on the second floor, very close to the elevator. On the first floor is the ice machine and the attention in the from desck is very nice and professional. Access to the pool and hot top is a short walk from the main lobby. The HarborWalk is beautiful, it invites you for a relaxing walk. It offers activities for all preferences and ages. On the boulevard there are restaurants, cafes, specialized in pizza and hamburgers, sea food ,ice cream .Anything you want ...everything be there To do the shopping I recommend the relatively nearby Walmart. On that side of the road you do not face the bad traffic of Destin. The beach are amazing, the sugar san and quite and warm-water. You can go in own car, golf car or hotel bus. Thanks Mona . We definitely will come back and will be recommended to all my friends and family.
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
I'm never using this app/company again
by nicoleellens on 2020/02/04 14:46
I booked a cabin via Vrbo and had to pay more in an "emergency deposit" than the cost of the trip itself ($750). That may have been the choice of the owner, but there should have been some sort of cap on what an owner can dictate for an emergency deposit. I was told by Vrbo that the deposit would be automatically released back to me by February 2 (a Sunday). Naturally, it wasn't. Now it's been two days past the auto delivery day and still nothing. It's ridiculous. My credit card company hasn't been charging me interest on the money because it was marked as a refundable deposit, but now that it's overdue, they've hit me with the full two months worth of interest. Money I'll never see again. And for what? Vrbo doesn't have a way for me to get ahold of them directly and points me to asking the owner about it, but he marked it as full refund over a week ago. There are so many aspects of Vrbo that I just don't trust anymore.
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
Ripped off, left stranded by Vrbo
by 610Hokie on 2019/08/17 16:23
I booked a weekend house with Vrbo in July 2019 and through the course of making accommodations, we found that the gentleman misrepresented the number of guests his house would accommodate and would not allow us to stay with the number of guests we required. Because this information came to light within the cancelation period, Vrbo did not help us to get any of our money back despite reading our conversations and coming to the conclusion that it was indeed a misrepresentation by the property owner. They said the best they could do was to force him to correct his listing, but they could not make him reimburse us the $932 for the weekend rental, that it was between us, and he did not reimburse us at all, leaving us out $932. I would recommend making accommodations anywhere else with more certainty they are actually able to monitor false listings and to follow through with reimbursing renters who are misled.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Poor business in a national crisis
by Tara Kamath on 2020/03/22 18:52
We booked a trip through VRBO in Carmel from April 24th-28th for the Big Sur Marathon with another family. When Coronavirus became a national emergency, the race was cancelled and travel restrictions have been recommended by the government. I understand the VRBO policy to be 100% if within 60 days of travel, but I only see that I was refunded 50%. This is a huge loss for us because I paid in full when I booked it several months ago. We tried to contact VRBO by phone, and were on hold for 2 hours before we eventually gave up. I also tried to contact the property manager a few days ago, and have not yet heard back. I would hope that VRBO can do what AirBNB is doing for their customers (full refund for Coronavirus related cancellations). If not, we will probably not use VRBO in the future and we will share our negative experience with family and friends.
DO NOT RENT WITH VRBO
by 12345678910111/ on 2020/03/14 20:40
I don’t typically post things like this but I think people should be aware. These are scary and unprecedented times and no one knows what the next few weeks will look like. Most companies are being flexible with people as a good company should. Vrbo on the other hand is totally screwing up. They state that they are “encouraging owners to issue refunds” but are 100% standing by owners in their refusal to refund cancelled plans despite the country being in a state of emergency. I don’t know what type of person you need to be to to use a time like this to make a profit but it is definitely not the type of person I would like to associate with. Airlines, hotels, travel companies etc. are adapting and working with consumers. Airbnb is offering full refunds to customers but Vrbo refuses to budge. Shame on Vrbo and shame on the owners who are robbing people of their money without a second thought.
Making Our Family Time Special
by CarolinaBeachBoy on 2019/10/07 03:29
The most valuable thing I invest in is time with my family. We have taken trips all over the country from Charleston to Redondo Beach to the mountains of Pennsylvania and the National Parks of Utah and Arizona. Who do we trust to ensure we have a great place to call home base on our family adventures? VRBO, every single time. We have never been disappointed. No trips ever go completely as planned and for those unexpected issues, our hosts have always handled in a timely manner. I would highly recommend VRBO to my friends and family and will continue to use them to keep those great family memories going. Best Regards- Todd H. Alexandria, VA.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
Like to see a filter added in search mode
by Kahlua82315 on 2019/04/19 19:19
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.
App is not accurate for finding listings in area desired.
by frustrated property searcher on 2018/12/30 14:25
Not user friendly. Interested in a certain area and unless you you the map it shows properties in other towns. Waste of time. If I am interested in Longboat Key why do I get all other areas Cortez, Bradenton,Anna Maria and Siesta. If I search for Longboat Key, I should get Longboat Key Listings first then surrounding areas according to distance of area searched. I have been interested in several properties and when I search for them on the map they are NO WHERE NEAR the area I am interested in. Waste of time!!! Not at all user friendly. Other vacation rental sites are more accurate with searches in specific areas. I have traveled to the same complex each year so I know the area I want to stay in and when I search for that property I have to search scroll through 12-30 pages of properties that are no where to find the property.
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