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Description
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. • View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Fredericksburg
by skipperlgm on 2021/05/10 03:08
Vrbo offer so many choices when you book a trip. You can always find something in your budget. I went to Fredericksburg right before the freeze and was only able to stay one day. So I am delighted that I will be traveling there again this fall for Oktoberfest.
Mrs. Samira Meghdessian
by meghdess on 2021/05/09 21:07
I am very pleased with my experience with VRBO. They treat their clients very well and respond to needs right away. Our last rental was problem free and when I had to cancel another one due to Covid, the refund was promptly returned with no questions asked. Thank you VRBO. 😍
No price filter?
by Bookfran on 2021/05/09 20:06
Maybe I’m not seeing it, but where is the price filter? I have to wade through pages and pages of listings that are way out of my budget. I hope he will fix this so I can come back to you.
Simple and easy to use.
by yabbadebbie on 2021/05/09 19:57
It couldn’t be easier. I especially like how easy it is to get all of the guests in on the info and details. No more endless emails. Love that.
Search refinement is still broken
by thee chosen 1 on 2021/05/09 17:48
It should be zero stars. You can not refine search at all on app. You set a dollar max and it gives you results three times greater. Totally renders app useless.
love this service
by sophiaamariee on 2021/05/09 16:55
i honestly have had so much trouble with Airbnb recently so i started using VRBO bc a lot of properties are listed on both and everything has been so much more efficient and effective! communication is always so smooth and my trips can be booked so quickly
Worse than Air BnB
by Marie8724 on 2021/05/09 14:43
When searching, the price filter doesn’t actually impact search results. I also regularly get results that aren’t available for my timeframe. When in the map view, none of the rentals show the price until you open them all the way which is incredibly annoying. In general, the properties seem to start at $150/night, which is far more expensive than I’ve seen in other apps and with all the same fees tacked on afterward. Vrbo does the same thing as AirBnB in a less functional or helpful way, so what’s the point? I can’t wait to clear up the space on my phone for a useful original app.
This apps is a get over
by Lilmoodyy on 2021/05/09 14:11
This app is a total get over the fees are out of this world I will sit back while they go out of business they are over charging every thing they can people please be smart with ur money & spend wisely not stupid
Host Books Host
by HBH5921 on 2021/05/09 13:39
Could be easier for a host to use @ billing
App mishap
by bettsoff on 2021/05/09 06:12
I was attempting to book and the app malfunctioned and the representative on the phone was unable to help me with booking the reservation.
Awesome Vacation Home
by Relaxed & Happy! on 2021/05/09 01:35
We had a great time! This is the perfect place if you want a relaxing vacation that is close to home. The lake is so peaceful. And the house is comfortable with lots of space. The yard is huge for playing kickball or hosting a family event. The secluded home is close to shopping and restaurants. It’s the best of both worlds. I would recommend this place to anyone who wants to get away and enjoy some quiet time at a lake. We will definitely be coming back again!!
Update: No Option To Sort Or Filter By Price
by Are there any left ? on 2021/05/08 22:36
Just a few days ago I left a review this app could be a lot better due to it not having the option to sort or filter by price. big dealbreaker. An update was just pushed that adds an option to set a min or max price per night. so i upgrade to 4 stars. Now just add the option to sort my results by price low to high/high to low/square footage or other. Thanks. Update #2 - taking the fourth star back. I set a max of $200 per night and it is showing me places with upwards of $400-500 per night.
Such a headache
by k.r.irish on 2021/05/08 19:25
I tried to use 5 different credit cards, all of which have sufficiently ample room to reserve a booking, and the request would not go through. I called customer support, spoke for an hour and he was just as confused. The property I wanted to book got booked by someone else of course and I never received a ticket escalation number or follow up email. Very crappy service
First time trying.
by mred5 on 2021/05/08 16:26
Just a review of the app. Looking online at VRBO seems great, but when I use the app none of the filters work and I can’t sort by anything. So back to the web. Don’t bother with the app.
Awesomeness
by Tp-Rat on 2021/05/08 14:55
Easy to use, fast, great policies, and Information with Pictures
Filthy Dirty condo bugs and hair and sand in the bed
by RPSGIRL on 2021/05/08 14:20
Let me just say I will not be leaving a good review for VBRO on the condo we rented IT was filthy dirty when we arrived we had sand and bugs in the bed along with bugs in the barstools in the kitchen along with dirty and sand on the floor and all over the furniture the dishwasher and oven doors haven’t been cleaned in a very long time when we arrived late Friday 4/24 I tried to contact the management company with no resolution i did call housekeeping and Zana is who I talked to she said she lived 2 hours away it would be 11:30 12 before she could come so I said just come in the morning as it was late she did come today at 9 am and was not sympathetic that the place wasn’t cleaned she basically said I guess my cleaning person didn’t clean it she kept saying what do you want me to do I said the bed had sand and bugs and hair in to so new bedding and vacuum the furniture and mop the floor it’s like I put her out I worked with Ana at Teeming the rental company and sent her pictures she said she can’t help she and accept that they are cleaning it now and that’s all she can do I said I am paying $2700 to sleep in filth I don’t think anyone would want to sleep in a bed with bugs and sand she said she can’t help she would try to get the owners to call me . I then received a call from Rebecca the management company and she said she had arranged the clean person to come and I said no I did the night before and she is her now cleaning Rebecca basically said accept that they are cleaning and that’s all they can do for me I said it’s unacceptable that I want a refund so I can go stay somewhere else it’s not fair to live in a filthy dirty condo it’s not new remodel per the description on Vrbo and I would just like a refund and to go somewhere else she said they had no other rooms and she can’t refund me I said is like the owners of the condo to contact me she said that won’t happen they are the management company and the place was being cleaned now and that’s all the can do for me about 2 hours later I received a text message from Teeming and I was appalled I saved the message itn stated they talked to Zana the cleaning manager and she stated well she was cleaning that we had thermostat at 72 and we had the door wall opened and reminded me of the condo rules I text back and said please let’s not deflect that the condo was filthy dirty and now you have the nerve to text me the condo rules I am so upset and disgusted by the way I have been treated and at the end of the day I coulda rented anywhere and to be treated and expected to pay $2700 for a filthy dirty place and for the management company to take NO responsibility but basically to tell me it’s ok it’s NOT ok to take my $$ and not resolve the issue I still want a refund we have found another place to stay and refused to stay in the dump thank god because when we were leaving the elevator wasn’t even working I will be contacted my credit card company for a charge back until this issue is resolved and I would like a refund for all trouble that I have been thru So I will BE leaving a bad review along with all the pics and text messages And VBRO did nothing to resolve this issue and thought they would step in and help and they have done nothing
Terrible
by CGBLS2014 on 2021/05/08 12:45
My reservation was canceled without any warning or reason given. Only way I found out was that I happened to check the app. Glad I found out now how terrible this app and the service is. Back to AirBnB for me.
Filters don’t work
by cmrk06 on 2021/05/08 01:21
If I set price filters or other search factors, I expect the app to return results that fall within those filters, but it regularly ignores them and I’m stuck scrolling through dozens of listings that my filters should have screened out.
Third time I have tried to make this reservation
by Ed5457 on 2021/05/07 23:40
Third time I have tried to make this reservation
Filters Are Not Accurate
by camofrog on 2021/05/07 05:22
I tried filtering my search to only find rentals under $200 per night and I repeatedly kept being shown rentals way more than that. Fix the issue please because it is making it hard to find a rental that I am able to afford.
Booking
by rubethsteck on 2021/05/07 00:45
Great
Good alternative
by vavejjfa on 2021/05/06 21:46
On a busy weekend I funded a property to stay.
No way to filter by price
by magic31415 on 2021/05/06 17:57
Tried filtering by price and it didn’t do anything. Relaunched the app and now I don’t see the option at all. So this app only works if you have a lot of money
Convenient
by Ridgeortho on 2021/05/06 13:38
Good communication.
Vallarta resort
by Sshamo on 2021/05/06 11:40
VRBO is so easy to use. Just made our last payment in seconds. All in and done. Looking forward to the trip.
Needs fixed
by SR042386 on 2021/05/06 02:10
Can no longer sort by number of reviews. Please provide this functionality again. Also when filtering by price per night using the sliding bar - it doesn’t actually filter.
Unreliable
by Alexthenotsogreat on 2021/05/05 16:34
It lost my search results so often and wasted a lot of my time.
Good website but
by yipbpop$3@* on 2021/05/05 12:17
Easy to use. Nice website. And the property I found looks amazing. But VRBO’s fees are off the hook. I am paying $500 for a one week booking. I think that is excessive. In addition to $600+ in taxes (nothing to be done about that), plus cleaning fees (seem reasonable), this rental turned out to be nearly $1500 in addition to cost of actual property. Next time I will look harder for other options.
Filters
by W0lfpack Sc0tt on 2021/05/05 11:59
Worked great but couldn’t get the filters to work.
Completely Unprofessional
by Shel snd Lisa on 2021/05/05 00:12
After VRBO cancelled our reservation last April due to COVID, we have been attempting to get either a refund or a credit towards another reservation. We were given the runaround, lied to and then ignored. We are out $3,500.
Better Filters
by Don't_waste_my_time on 2021/05/04 21:31
Please improve your filters, I filter based on multiple factors that don’t seem to be used and it always shows beyond what I filtered. Also how about instead of minimum bedrooms, how about maximum? I often search for just my husband and I and I don’t need to see 3+ bedroom options, waste of time. Please build a better filter!
Horrible VRBO service
by granny laf on 2021/05/04 20:42
We had a toilet that didn’t work in our cabin. Then raw sewage backed up in our bathtub. Our homeowner suggested we walked over to the main house to use their restroom. We are in our 70’s and my husband injured his leg so walking over there was not possible. Especially after dark. I called VRBO 4 times requesting assistance and finally a refund. Each phone hold time was over an hour and once I was even cut off. It’s been over a month now and I have received no help from VRBO at all. And the homeowner is refusing to refund us. I am extremely disappointed with the property and the customer service. NEVER will I use VRBO again and I recommend that everyone interested seek any other option for their vacation rentals.
Better filters
by v56$(.' on 2021/05/04 15:32
I want to sort by most reviews. I would also like the search calendar to stay on the dates of my last search. If I close the app or switch to a nearby location all my filters get reset.
Great!
by cissi! on 2021/05/04 12:51
Always able to find a great place no matter where I am traveling!
Vera Brown
by 7261945 on 2021/05/04 00:13
Tried to call for an hour and 45 minutes I know you’re busy but you should have a machine that says leave your name and number and we will get back to you. Number one my email address is not correct I will not receive any information it is the Vbrown44@ hotmail.com. Number two I had to cancel the first reservation I made I made a second reservation I finally called the man that owns the property and canceled through him I want to transfer my protection over to this property to the second property and now I don’t even know if I can find it back on the page or not. I know technology is great but some of us are not technology savvy please call me back so I can see where I stand
Reservations
by Reena W. on 2021/05/03 23:19
The review was pretty clear and straightforward. This is my 2nd time booking with Vrbo. 1st time in Tennessee and this time Ga. Thank you for the opportunity!
Impossible to contact. No customer service.
by Big Mitty Fan on 2021/05/03 19:38
I have been having an issue with a double booking in a cabían and have been awaiting a refund for over a month. There is no way to reach a human at VRBO. I will have to file a dispute of the charge with my credit card company.
Very easy
by TCICurt on 2021/05/03 16:37
I’ve used VRBO several times now. The app is very easy and packed with information for the units chosen. Great way to travel.
Useless
by StanMB on 2021/05/03 15:04
It totally ignores the price filter. What’s the point of offering that filter in the first place if you’re still getting swamped with all listings.
Nickel and dimed
by johnmarsonissa on 2021/05/03 14:31
I really wish Vrbo was more up front with hidden costs. What started off as 2 nights for $340 ended up being $550, which was pretty obnoxious.
Last minute cancellation
by Significant Others 12345 on 2021/05/03 11:10
Booked and paid the deposit for a house on Cape Cod in March. Out of the blue it was cancelled. No comparable properties were given. Didn’t seem like much help was given to solve the problem.
VRBO lies abt location
by Xunera on 2021/05/03 00:03
VRBO lies abt the location of a property making them seem riverfront when they are not. This is VRBO’s fault. The host does not decide where their property appears on the map. But if contacted VRBO tells you to just leave a bad review for the host. You cannot even talk to a person at VRBO !!!!
Filter for price not working
by chclhod on 2021/05/02 23:48
When I change the price slider, it doesn’t filter any of the locations.
Stay away
by Fjoihgg117 on 2021/05/02 23:00
Wondering why there is so few reviews left on each property and they are all five stars? It’s because this platform can ask you to revise your reviews or/and delete them. They don’t allow you to submit reviews that reflects your true experience . It’s a not-trustworthy app. Stick with Airbnb.
Filters don’t work
by LiannPayne on 2021/05/02 19:32
Difficult to use if you want to search by map area. The list view will only allow you to put in a city instead of listing the map area and the map area doesn’t allow you to use filters. Also the filters don’t work. I put in no more than $200/night and a private pool and it said there were 10 results but only one of those was less than $200, and it didn’t have a pool. The others were all in the thousands per night.
Filters don’t work
by Stephnk on 2021/05/02 17:48
Used to be a good app. Now the filers don’t seem to stay applied when you’re looking at the selections. No longer helpful.
Easy to make mistake
by DSL...ugghh on 2021/05/02 13:00
Had to enter dates of stay and number of guests so many times between property searches that the number of guests I ended up booking Was 1 not the 12 I needed! Going to have to try and message owner and get pet approval and all manner of problems now!
It’s so easy to plan vacations now.. we love it
by joe daddy burns on 2021/05/02 05:54
AAAAAAA++++++
App filters don’t work
by eltimack on 2021/05/02 05:40
Furies to filter out for my price range but it kept showing me properties way above what I can afford— gave up and am going back to air bnb. Bummer.
Vrbo is a scam
by DaMusicGuy on 2021/05/01 23:28
Terrible tenant protection policies. We did, too like many reviews below ran into an unreasonable host who kept harassing us and later tried to scam us out $250. Vrbo did nothing to protect us. Needless to say, We WILL NEVER use this company again.
Always great accommodations!
by mabbeb on 2021/05/01 22:04
We have used VRBO many times in several different states across the U.S. and always had great accommodations! The photos and descriptions are very accurate so you know exactly what you will get, which is comforting to say the least. Owners have always been kind and helpful, even going the extra mile to provide help or information whenever we asked. Even when traveling two women alone, we've always felt safe and comfortable in a VRBO rental. Will use VRBO many more times as we travel, for sure!!
Fee
by Longhorn granny on 2021/05/01 19:44
I did not know I would have to pay a fee to Vrbo to make a reservation at a hotel. Won’t be using them anymore, I’ll just go straight through to the renter. Very sad
So buggy it’s unusable
by Hypnoklown on 2021/05/01 17:26
Have this app on my iPhone trying to plan a trip with family. If someone sends me a home to look at I literally have to open the message 10 times for it finally to load correctly. Beyond frustrating, deleting the app ASAP. Going to literally any competitor.
Website difficulties
by website displeasure on 2021/05/01 16:31
I had trouble keeping the connection to the website and every time I exited the site it sent me all the way back to the beginning where I had to enter my info all over again.
It’s ok. I might try it another time
by Mega Sweetie on 2021/05/01 14:51
Searching is okay. I would like to know how to keep my filters on for when we switch locations it’s the same. The messaging portion of the app is a complete joke. You wait and wait for anything to pop up. You see the bubbles as if there is a communication trail but that’s all. It’s easier AND quicker to send an email.
Lots of filter...that don’t work
by Smada308 on 2021/05/01 14:48
App gave me 300+ options in the area I wanted to visit. So I chose a few filters to make it easier and more to what I wanted. And the total listings never changed. Just use Google, so much easier.
Fee gouging
by alli 5 on 2021/05/01 13:36
It is convenient to book through VRBO but there are so many hidden fees that are out of the control of owners and show up only at the time of check out. I just booked a condo and was charged $125 service fee, $59 damage fee(was not optional) and a potential covid fee that did NOT include a travel ban!! (Did not get this). So a condo that was only charging $225 a night ended up being over $300 a night after all fees.
Love Love Love VRBO
by Ooooooo so grateful on 2021/05/01 11:46
Love taking vacations with VRBO we have had nothing but great vacations since we started using your services,always great experiences with the owners or managers of the property and the memories we are making with are children and grandchildren are priceless. A sincere thank you for making luxury vacations affordable.
Easy and reliable
by GT hat on 2021/05/01 10:04
It’s a great go to app for travel
Ponce trip cancelled
by 3wease on 2021/05/01 00:52
I cannot believe that Anthony CruzWould not refund our money after we booked a trip accidentally and then try to cancel it within an hour.We were also told that the house only had one bathroom even I explain to him that wouldn’t not work with six women he said to go back to the app and cancel the trip and I did, however he will only refund me half of my money!This puts a bad taste for us with VRBO and we will never use them again don’t trust this guy!!!!!
Units show available but aren’t
by mmazzia on 2021/04/30 23:45
Why would you show available units that aren’t actually available?
Price per night filter
by CynT260 on 2021/04/30 23:18
No matter which price range is set using the in-app sliders, there is no change to the results displayed. Since it is also not possible to sort the results, I must scroll through rentals that charge $3,000 and $5,000 per night which is not what I am looking for.
My first time
by srvfos on 2021/04/30 18:03
Site was user friendly. Reservation very easy.
Not Accepting AmEx
by OPBrownie on 2021/04/30 16:59
VRBO refused to accept my AmEx that I used to make reservation and to make my first two payments. They told me in email and on the phone “we no longer accept AmEx.” We even had a three-way call with my host who stated she accepts AmEx but their system could not process my payment. AmEx confirmed with me and VRBO my card was active and approved to accept charge. Be careful if you make reservation with AmEx. VRBO’s system may not accept your final payment with AmEx.
Vacation
by oregon-duck on 2021/04/30 15:51
Easy to use to book rentals.
Could not sign in
by swiftDev on 2021/04/30 03:44
Unable to use apple signin
App not working
by Davem48 on 2021/04/30 02:21
I have used this app many times in the past and it has worked wonderfully. However, today the filters on a search did not filter. I did an online chat and the person there (Sue) kept telling me to clear the cache, history, etc., which of course, cannot be done on the app. Sue would not forward my problem to the technical staff. I wish Sue would have been more knowledgeable about the app, and that Sue would have sent my problem to someone ho could fix the problem. I am able to use the web version, but I would rather use the app.
Booking
by Dana Tuttle on 2021/04/29 22:19
Booking is very easy on app
Super location
by Shuffler 62 on 2021/04/29 14:21
We stayed at this wonderful affordable scenic location. Certainly a house with very good bones. The views are endless. The vibrant ocean and beautiful bay filled with aquatic life is a wonderful perk. The house is very welcoming and grandkids are looking forward too returning at the end of September. Place is pretty much booked till then.... but check it out..
Non-Existent Customer Service & Catch 22
by Moondo1312 on 2021/04/29 14:06
Customer service is non existent. 30 minute call wait times. Text chat is useless - type a question then get a response over 48 hours later, “how can I help,” inevitably starting over the never ending cycle. Hosts are able to send lease agreements that require signatures outside of the app that aren’t disclosed up front. Not as pleasant of an experience as AirBnB.
Stressed out!
by Tep5225 on 2021/04/29 13:18
Booked a vacation a month ago and then with two weeks to go the app shows it’s been cancelled!!!! The host confirmed it’s still reserved. Called the main line and they confirmed it to. But the app deleted it from my calendar and says it’s cancelled. So stressed not knowing what’s going on! I doubt I’ll ever use this again! Horrible experience!
Too many fees
by Mamahegs on 2021/04/29 12:31
Too many Fees!!!
Vanmeter
by vanmeters on 2021/04/29 01:59
We have stayed here before and love it! We will have our Boston she loves it to.
App crash
by MO FL ocean on 2021/04/28 23:26
The most recent app is crashing routinely on my iPad Pro. The ability to search by month, to filter and to quickly transition between map and list view is gone. Please fix!!
Hotel Scmotel - We will never go back
by Jammahito on 2021/04/28 22:46
We’ve been staying with VRBO for about 10 years now! We have never had a bad experience! It is the perfect option for us as a family of 4 with dogs who travel with us everywhere.
Vrbo
by Ladyakn on 2021/04/28 20:43
I have found Vrbo so far to be great place to rent through
Credit Card Failure
by Rrtreker on 2021/04/28 20:38
Not taking Discover dropped this experience from a five star to a two star. Would have been lower except for the very nice young lady who helped me on the phone.
So simple
by Diffi Cult on 2021/04/28 17:23
Love finding unique places to stay especially during Covid times. VRBO makes it so easy to understand what to expect. Great business.
Perfect site!
by Actpac81 on 2021/04/28 03:21
So easy to navigate. Lots of detailed, helpful information.
Fees
by D. Nav on 2021/04/28 00:32
The fees on this site are ridiculous. They nickel and dime you for everything. Charging for damage protection. Will not be using again.
Vacation must!
by Mas1741 on 2021/04/27 23:06
Vrbo makes it easy to view available rentals, locations on the map and customer reviews. Never booking without it!
Not much
by xxxxxxxxxxpete on 2021/04/27 18:05
Trash
$300 service fee, no thank you
by Matthew Nik on 2021/04/27 15:25
They charge $300 per vacation for a service fee that does nothing. The app isn’t even that user friendly as well.
Nice app , but
by Artzebacow on 2021/04/27 03:17
If they could work on firming up some of the filters, why if I chose no more than 300 a night do I still see 1000 a night properties. Otherwise love thanks
Filter does not work
by AdamRickMan on 2021/04/27 02:44
I tried limiting the filter of a price and it will still pull up $500 a night places. The filter is broken. It’s frustrating to try and actually find something within your budget. Airbnb’s app will filter by price.
Vrbo has the best places!
by designerdogs on 2021/04/26 22:44
I’ve never been disappointed with the places and the service I have received using Vrbo!!
Show the prices on the bubble
by scuba RN on 2021/04/26 22:18
Good app, could be better if prices were seen when scrolling around on the bubbles available.
Terrible User Experience on the app
by Bodhi567 on 2021/04/26 17:27
The main filter most want to use is the Price one right? Well it doesn’t work for me. Seriously? Also, using the map function you want to see the price of the place pop up right, so you can quickly compare. Nope. Not available. UX FAIL
Cancelled my reservation less than a month away
by Alyssa Jez on 2021/04/26 04:05
Normally I enjoy using VRBO, but my reservation was suddenly cancelled and we’re less than a month away. Very frustrating
VRBO Booking
by Gill Trip on 2021/04/26 03:58
I love utilizing VRBO to book our trips. I trust their site and have had positive experiences every time.
Great app for vacationing
by tchartz on 2021/04/26 03:38
I love this app and the variety of properties they have. It’s really easy to navigate. I wish the trip boards could be sorted, and I wish you could easily retrieve a property you deleted from your board.
Bay St Mo
by JLegel on 2021/04/26 02:25
Hostess with the mostest! We could not have expected more privacy and fun. 2 minutes from everything. Kitchen and amenities stocked. Clean, comfortable and relaxing.
John
by seed sailor on 2021/04/26 01:08
Over a year ago I canceled my reservation as I anticipated the seriousness of the Novel COVID vinous(several months prior to the explosion of the pandemic). The staff at The Island Connection applied my deposit to this summer automatically. Very well done!
Complaint
by Out $900 on 2021/04/26 00:07
I have used VRBO a few times in the past. This time I feel totally ripped off and extremely dissatisfied. I paid nearly $900 for a two night stay in Delray Beach Florida. Upon arrival, I was unable to gain entry to the property for one and a half hours after my scheduled time.The owner notified me that the property was not yet ready as planned for the scheduled 4:00 pm check in. When I did enter, the home was still filthy dirty, the yard was full of garbage, and there was one cleaning lady inside the home.I called Vrbo, as well as the property owner.I explained to both that this was unacceptable, I wanted to cancel my trip and I was going to need to find a hotel nearby. I was told I would receive a refund within5 days to my account. That was 17 days ago! Still no refund. I have contacted the owner Blanca Reyes, and VRBO. No satisfaction from either yet. VRBO does nothing to help customers deal with their home owners. I feel totally alone in dealing with this problem and I am still out $900.
Scammed & no help from VRBO
by nybor2626 on 2021/04/25 22:28
The unit was described as 2 bd. It was not. A bed in common area & a closet size room barely fit twin bed. Unable to reach VRBO. Had to cancel credit card.
Filters are not working
by ShannonRT1234 on 2021/04/25 16:47
Set filter for $200/day and I’m seeing $250, $300+ rentals. The filters are not applying for some reason! Fix it 😩
The best!
by Cashley410 on 2021/04/25 16:28
Love booking through them. Hassle free and they always have nice places at great prices
Ruined my wedding
by Donte King on 2021/04/25 05:19
Thanks VRBO for letting a owner Travis Crisp cancel my reservation two months after i booked it and allowed him to put it back on for 1100 more. I called you guys and you took my number and after 45 min wait and then 20 mins of talking you guys hung up. no call back. We lost our deposit for beach wedding since we couldn’t be sure we could book another place on short notice. Thank you very much for terrible service. Donte King
Cancellation Dates
by Niu Boyz on 2021/04/24 23:37
I would imagine that more people would book places more often , especially with Covid-19 , if refunds were consistent across the board! Some properties offer 100% refunds through late June, while others were early May! The early May property offered cancellation insurance but of course, adding to the cost!
I always use VBRO
by K. Pippin on 2021/04/13 00:12
I book all of my vacations through VBRO. I’ve never had an issue thus far. We purchased an expensive cabin in Colorado as a group costing over 10,000 that had to be paid upfront. I used my card to reserve 11 months in advance. VBRO has a 100% cancellation refund up to 60 days of arrival or maybe it’s the owners. Either way, when COVID hit we talked to the owners concerned we would not be able to fly four months before our June/July 2020 trip. They agreed to hold to the 60 day cancellation. We ended up having to cancel and the owners were unable to refund all of my money at once. This was the first tim I had to pay all upfront per owner rules and first time I did not get a full refund. They asked to give them two weeks and we agreed on that in fear they had only refunded $2800 initially and scared we would not get out money. VBRO emailed me inquiring on whether I received my full refund after two days of the $2800 refund. I said no the owners said they would refund more or all in two more weeks. we think VBRO pushed it because we got our money within 24 hours which is NOT what the owners told us. We didn’t even complain to anyone Because of that and fear of us losing money, I will never use another app unless I have no other choice. Plus I’ve never have experienced a problem with VBRO and I have booked many many trips as we travel about ever three months or more.
Scammed by my owner and vrbo took their side
by Mom2021-1980 on 2021/03/23 18:45
Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation.
Vrbo
by patrick wilder on 2021/03/16 01:40
I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
Do not trust, you might be recorded for your entire stay
by RH675 on 2021/01/25 18:04
VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.
Disappointed in VRBO
by KoonC2020 on 2020/10/14 00:27
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
REVIEWS ARE LIES
by hamee13 on 2021/01/04 13:26
After using Vrbo for my first time I was extremely upset with my stay. Hotel was dirty, the room was cleaned twinge and still was dirty, extra fees that where not stated by the owner and after leaving the owner a 1 star review he went and trashed my name. I couldn’t even defend myself from the review left by the owner. If Vrbo looks into the last 3 people who stayed with this owner. All 1 star review. The worst part is the property owner was so disrespectful in his review. I had to sun it my review 4 time before Vrbo would let me even post it. Stating it’s against their policy to report pricing on specific hotel. If I was a customer I would want to know that the hotel charges an addition $60 a night after paying all the fees and taxes on Vrbo. They charged us for towels if we swapped them out, got charged for toilet paper, they charged us for blankets on the pullouts. This wasn’t stated in the contract. Then the owner on top of it all state in his review that I should stay by the freeway where it’s cheaper. It’s not about the money, it’s the fact that he’s not stating the extra fees in contract. The owner is a liar and Vrbo has no support to remove his review. Crazy how mine got kicked back 4 times at that point most of the things I wanted tot state in my review where deleted. I WISH THEY LET YOU REVIEW THE OWNERS WITH THE TRUTH. THEY DONT!!
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Great Getaway
by Free Speech Please on 2021/03/06 03:00
A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try.
Search needs improvement
by downhedigs on 2021/02/18 02:17
Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.
Horrible process
by Chey the fly on 2020/12/02 19:58
I tried to book this property several times and it kept giving me an error saying that the rates had changed and it would not let me book. I was on the phone with Vrbo three separate times and each person told me to do something different. First it was I should use a PC instead of a Mac. Then it was the fact that I was trying to book with an American Express card and they told me to use a different card even though it states clearly on their website that they except American Express. They finally told me to send an inquiry directly to the homeowners who then sent me a payment request. I tried to complete the payment request and it gave me additional error codes the first two times and then finally went through on the third time. We booked a different house for a couple of days on our same trip through Airbnb and had no issues at all. As a vacation rental home owner myself renting through Vrbo, this is very concerning to me. This, in combination with the shotty customer service we have dealt with in the past has finally made me decide to switch over to Airbnb. Can’t believe Vrbo is even still on the grid as I’m sure I’m not the only traveler/homeowner who has experienced this nonsense.
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Vrbo will scam you
by Lexi Loves Dance on 2020/12/23 15:18
If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
Scammed as well! March 28th
by pocono 164 on 2021/04/04 20:03
I had the same experience as the last unhappy reviewer ! But let’s add a few more gross details there were light fixtures hanging out of the walls by the wires there were 3 bathrooms and one of them the toilet didn’t flush and the other the sink didn’t work so we had just one fully usable bathroom. There were two bunk beds and two of them were broken . 1 sat on 2 by 4’s on the floor and the other held together by rubber bands. There were and additional 2 mattresses shoved in a closet with broken doors and they were covered in pee , bed bugs and even unidentifiable stains! There were 9 of us and do to the late time that we arrived we were unable to find accommodations that night. We slept on the floor all together but camping would have been a cleaner experience. I was able to find a lovely unit the following day in a much nicer area. Here’s the kicker, we were there for 12 disgusting hours and the owner refunded 40% ! VRBO just keeps saying it’s up to the owner to do the right thing. I spent the entire vacation trying to talk to someone and I’m on the hamster wheel to nowhere! FRUSTRATING! I feel like Ive been robbed of my money and the misrepresentation is attrocias!
Will never use Vrbo again
by Marieis2sweet28 on 2021/04/15 20:22
The app works great. It’s the company I advise not using. When renting a home for our vacation we had NUMEROUS issues during our stay. None of the amenities worked, pictures posted on Vrbo were outdated and did not reflect the home at all, and when I reached out to Vrbo to get the issues corrected because the owner would not communicate they basically informed me there was nothing they could do. They could only reach out to him and request he “fix” it. Of course nothing was addressed because the owner did not want to communicate or acknowledge the fact he false advertised and refused to refund some of my money. Basically they just collect a cut from the owners rentals and do t care about customer service or how these owners treat their customers as long as they are being paid. James Watson has over 15 bad reviews with the same issues I had and more. Verbiage policy is to remove clients that receive too many complaints and are not doing a good job... but yet James is still renting this home with over 15 one star reviews. Worse customer service I have ever experienced. With the owner and the company Vrbo. Beware!
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
VRBO are crooks
by lrp29 on 2021/03/02 19:29
We made a reservation through VRBO (like we have done several times in the past) and paid a large deposit ($3300) happily as we were excited for this vacation. A couple months before our arrival date, a few weeks before the balance was due, we got an email from the homeowner that our reservations were showing as cancelled and he wanted to know if we cancelled and what we wanted to do. We promptly reached out to both VRBO via email and phone and the homeowner via email. Homeowner does not respond and VRBO says they can’t get a hold of homeowner - all the while saying not to worry and they’ll work it out. Long story short after dozens of calls to VRBO and several dozens of hours on the phone VRBO says there is nothing they can do because the homeowner has been paid, they can’t get a hold of him and it’s up to him to refund. After tracking down the homeowner we emailed them multiple times to finally get a response that our week was rebooked because he claims we cancelled, VRBO never tried to get a hold of him and we were out $3300. VRBO works for the homeowner not the vacationers so buyer beware.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
VRBO will not offer any support or assistance if you need it
by R Hoggatt on 2021/03/31 13:59
RecentlyRun to the house through VRBO. After checking into our rental we noticed a few maintenance issues with the house. Refrigerator wasn’t working because it was not turned on in time to reach proper temp for our arrival, Extra linens just thrown into linen closet on floor, extra rollout beds were in horrible, worn out condition, pull out bed soiled and old, cigarette butts overflowing in outdoor ash trays, several lightbulbs burned out. After reading a notice that stated to call with any concerns, we reached out to the owner. She sent a handyman 10 hours after we arrived who did nothing. The next morning, she refunded only a portion of our $ and promptly put us out! Gave us only a few hours to vacate. Her reason was that she felt the property was suitable for us! Excuse me but I think that would have been our decision to make. We were left scrambling to find another rental instantly. I called VRBO, stayed on hold for over 2 hours only to be told they can’t help us. I’ve called 3x since to try and get the balance of our $ back to no avail. VRBO IS TRASH!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
The worst company in the world.
by 1350hkl on 2020/12/30 03:38
The owner of the place I rented canceled on me a couple days before my check in date. I have been in contact with 7 separate customer service agents over the course of the past few days on the phone for a combined total of 6 hours (not exaggerating). All I’ve asked for is help with finding an alternate place to stay considering the fact that my 7 friends and I are flying across the country tomorrow with no accommodations, and their refund still hasn’t hit my account yet. NO ONE has been able to help me at all... My interaction with the most recent representative sums it up pretty well. I asked the agent if she could help me at all. She replied “No.” I then asked if she could transfer me to someone who could. She said “No.” Frustrated, I asked if she had a manager or superior. She said “No.” Finally, I asked if anyone at all at the company could help me in any way. She said “I’m sorry, but no.” I was astonished... the worst customer service I have ever experienced. I can’t even believe this company exists. Wish I could give negative stars.
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
33 Redondo Mission Beach San diego Ca- Excellent
by Blueeyedview on 2021/02/23 17:56
Great owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions!
Hard to rebook if you have to do a Covid cancel with credit
by 09876Mer on 2021/03/03 23:35
Like many people I had to cancel my July 2020 reservation in CA since Covid shut most of California down. The property owners however, refused to refund my money. Its a year later since I booked the first time (booked in Jan 2020) and things are opening so I tried to rebook and use my $2000 credit the property owners still have but they insisted I use the VRBO site to book. The VRBO site will not allow you to book a reservation without a credit card payment. I had to call VRBO, sit on hold 25 minutes and have them contact the owners and it took another 30 minutes to get the reservation to go through. Additionally, VRBO charges a hefty fee to use their reservation service but I never received a refund for that. Fortunately, they did not try charging me the fee this time. I will never use VRBO again after this. They encourage owners to refund money in valid situations but that’s it. Owners do what they want and VRBO does nothing if it’s unfair or out of the customers control such as Covid was.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Very disappointed,
by Chris12344555444 on 2020/12/08 03:06
I booked a rental for a ski trip with my family. I paid in full $2000 for a two night stay on New Years. Three days after booking I was notified via email that the owner of the property cancelled my reservation. There was no reason why and no explanation. I sent a message to the owner and they said that they had to cancel my stay due to COVID and my family size of 7 in a house that they listed sleeps 7 during the pandemic. I politely asked for details about this new COVID regulation and was ignored. I went back and noticed that the dates around my reservation where completely booked. When I originally booked there were open dates to the left and to the right of my reservation. It seems to me that there may have been other reasons the property owner cancelled my reservation. I called VRBO and they said that they would review the incident but they couldn’t do anything but refund me which would take 5 business days. I may have to completely cancel my trip. I don’t recommend this app to anyone.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Terrible listing no help
by unhappy look on 2021/04/04 16:44
We had never used vrbo but had heard good things about it. Our experience has been far from satisfactory. We reserved three places in Florida. The first was as described but we had in formation posted as to how to get in. Owner did answer phone and we were able to get in. Our second was the same. We did reach the owner but found a place that no one would stay in that had paid that much. The only thing that worked was the air conditioning. Everything else was a disaster. There was a mattress on the floor shower door broken screen door to lanai broken toilet seat not attached and leaking. The refrigerator was filthy and full of old food. The cabinets were full of open food. There were was no silverware. The tv didn't work and there was only an over grown path to the place. Now vrbo did nothing to help us. We have spent 12 days in a hotel room because that was all thar we could find in the Tampa Area at this time. No refund from the owner because OUR standards were too high.
Terrible
by elisha comer on 2021/03/19 15:47
I am very dissatisfied and disappointed with my experience with VRBO. I find a contracting I would pay the money confirm the reservation they took my money for six months and then canceled my reservation two weeks before my trip when every single hotel is completely booked or three times the rate if I could even find one. I have been I’m up on three times by the customer service at VRBO who is so graciously offered to help me find another room when I have already looked and there are none available. What I want is for them to uphold their end of the contract and provide me the room I paid for six months ago. He should not do business with peopleWho would cancel a reservation that has been in place for six months and paid for for six months with no explanation whatsoever. My children are now unable to go on spring break because there is nowhere to stay I am out the money for plane tickets car reservations and a week off of work. I would not recommend this site to anyone.
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
VRBO Does Not Help When Property Manager Steals
by JENNIFERSUCKS on 2020/10/29 17:06
I booked a home on VRBO for a property in Bend, OR. The property is managed by a company called Arrived LLC. Turns out they have numerous complaints with the BBB and rating sites like Google and Yelp. VRBO still allows them on their platform. When the fires broke out in Oregon in September, numerous roads to the rental were closed and the smoke was at hazardous levels for weeks. With preexisting medical conditions, we tried to cancel and get a refund. Arrived LLC flat out refused to refund us during an ongoing natural disaster. They did offer an empty gesture to relist it and refund if someone else wanted to BOOK THE HOME DURING AN UNFOLDING NATURAL DISASTER. VRBO was zero help and told us they can not interfere with the property management company or it’s policies. Now, my wife and I lost several thousand dollars on what was supposed to be our first anniversary trip. If VRBO cannot help us in a clear case like this, then I suggest only using the app to find a property you like, then vet the property management company (BBB/Yelp) and BOOK DIRECT!
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Love the map option, total fee search needs work.
by Spacegrass78 on 2020/10/11 01:10
I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here.
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Cancellation
by Ali_1277 on 2021/03/18 00:02
First off, I booked two different homes for my vacation. The first home, the owner wrote back that day to let me know that VRBO listed the property for the wrong price and they had to decline and ask me to rebook at the higher price. The second place I booked, the owner came back to me and told me that the listing should have been listed for 7 days, rather than the 3 days I booked for. They were surprised I was able to book it. This happened time and time again that I got so confused which properties I had already put an offer in for. Finally, I booked a property. Immediately after, I realized this new house didn’t have enough bedrooms. It said it could accommodate many more people than the house had rooms for. I immediately cancelled. Of course, I have heard nothing back from the owner or VRBO. There is also no way to get a hold of VRBO. $1400 later, I’m still waiting to be reimbursed. The VRBO fees are high. I went straight to Air BNB and I will never look at VRBO again. Do yourself a favor.
DO NOT BOOK WITH THIS COMPANY!
by Cindy.B. on 2020/12/14 17:10
For over $200 a night, you will be greeted with trash left over from the last party that was here. Every item and surface of the house was sticky, food left all over the kitchen and bedrooms. Doors will be falling off of the hinges/tracks. The beds won’t be made but there will be complimentary stains on them. Oh and don’t even bother to contact the host, he won’t get back to you. Vrbo’s response will be “the cleaning lady was running behind.” Unacceptable, and unprofessional. To top it all off, you will get moved to a new location but you need to check out a day later and go back to the same house still left dirty. Vrbo’s response is still that the cleaning lady is running behind and she was not able to finish cleaning. Making this now the second time they were aware of the time I was coming by and it was still left trashed. If you want you and your party to be completely inconvenienced and like paying for dirty houses, this place is for you!
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Avoid a nightmare don’t book with them
by amarble77 on 2021/04/16 02:17
VRBO customer service is absolutely terrible, avoid a travel nightmare and don’t book with them if you want peace of mind. I had a trip planned to Hawaii several months in advanced and got a message from the property owner 20 days before canceling our reservation due to “double bookings”. We had already bought flights, paid for at home covid test, and arranged excursions. I tried to contact vrbo about finding us an alternate location to stay at. No bookings were available within our price range or anywhere near our desired location with such short notice. I ended up having a total of 6 calls to VRBO (all of which were dropped) and over 7 HOURS on hold. I asked to speak to a manager numerous times and NEVER spoke to one. They were extremely unhelpful and rude, and could not care less about our trip plans being ruined. My advice, book with a company who actually has customer service who is contactable and has human decency.
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Description
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. • View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Fredericksburg
by skipperlgm on 2021/05/10 03:08
Vrbo offer so many choices when you book a trip. You can always find something in your budget. I went to Fredericksburg right before the freeze and was only able to stay one day. So I am delighted that I will be traveling there again this fall for Oktoberfest.
Mrs. Samira Meghdessian
by meghdess on 2021/05/09 21:07
I am very pleased with my experience with VRBO. They treat their clients very well and respond to needs right away. Our last rental was problem free and when I had to cancel another one due to Covid, the refund was promptly returned with no questions asked. Thank you VRBO. 😍
No price filter?
by Bookfran on 2021/05/09 20:06
Maybe I’m not seeing it, but where is the price filter? I have to wade through pages and pages of listings that are way out of my budget. I hope he will fix this so I can come back to you.
Simple and easy to use.
by yabbadebbie on 2021/05/09 19:57
It couldn’t be easier. I especially like how easy it is to get all of the guests in on the info and details. No more endless emails. Love that.
Search refinement is still broken
by thee chosen 1 on 2021/05/09 17:48
It should be zero stars. You can not refine search at all on app. You set a dollar max and it gives you results three times greater. Totally renders app useless.
love this service
by sophiaamariee on 2021/05/09 16:55
i honestly have had so much trouble with Airbnb recently so i started using VRBO bc a lot of properties are listed on both and everything has been so much more efficient and effective! communication is always so smooth and my trips can be booked so quickly
Worse than Air BnB
by Marie8724 on 2021/05/09 14:43
When searching, the price filter doesn’t actually impact search results. I also regularly get results that aren’t available for my timeframe. When in the map view, none of the rentals show the price until you open them all the way which is incredibly annoying. In general, the properties seem to start at $150/night, which is far more expensive than I’ve seen in other apps and with all the same fees tacked on afterward. Vrbo does the same thing as AirBnB in a less functional or helpful way, so what’s the point? I can’t wait to clear up the space on my phone for a useful original app.
This apps is a get over
by Lilmoodyy on 2021/05/09 14:11
This app is a total get over the fees are out of this world I will sit back while they go out of business they are over charging every thing they can people please be smart with ur money & spend wisely not stupid
Host Books Host
by HBH5921 on 2021/05/09 13:39
Could be easier for a host to use @ billing
App mishap
by bettsoff on 2021/05/09 06:12
I was attempting to book and the app malfunctioned and the representative on the phone was unable to help me with booking the reservation.
Awesome Vacation Home
by Relaxed & Happy! on 2021/05/09 01:35
We had a great time! This is the perfect place if you want a relaxing vacation that is close to home. The lake is so peaceful. And the house is comfortable with lots of space. The yard is huge for playing kickball or hosting a family event. The secluded home is close to shopping and restaurants. It’s the best of both worlds. I would recommend this place to anyone who wants to get away and enjoy some quiet time at a lake. We will definitely be coming back again!!
Update: No Option To Sort Or Filter By Price
by Are there any left ? on 2021/05/08 22:36
Just a few days ago I left a review this app could be a lot better due to it not having the option to sort or filter by price. big dealbreaker. An update was just pushed that adds an option to set a min or max price per night. so i upgrade to 4 stars. Now just add the option to sort my results by price low to high/high to low/square footage or other. Thanks. Update #2 - taking the fourth star back. I set a max of $200 per night and it is showing me places with upwards of $400-500 per night.
Such a headache
by k.r.irish on 2021/05/08 19:25
I tried to use 5 different credit cards, all of which have sufficiently ample room to reserve a booking, and the request would not go through. I called customer support, spoke for an hour and he was just as confused. The property I wanted to book got booked by someone else of course and I never received a ticket escalation number or follow up email. Very crappy service
First time trying.
by mred5 on 2021/05/08 16:26
Just a review of the app. Looking online at VRBO seems great, but when I use the app none of the filters work and I can’t sort by anything. So back to the web. Don’t bother with the app.
Awesomeness
by Tp-Rat on 2021/05/08 14:55
Easy to use, fast, great policies, and Information with Pictures
Filthy Dirty condo bugs and hair and sand in the bed
by RPSGIRL on 2021/05/08 14:20
Let me just say I will not be leaving a good review for VBRO on the condo we rented IT was filthy dirty when we arrived we had sand and bugs in the bed along with bugs in the barstools in the kitchen along with dirty and sand on the floor and all over the furniture the dishwasher and oven doors haven’t been cleaned in a very long time when we arrived late Friday 4/24 I tried to contact the management company with no resolution i did call housekeeping and Zana is who I talked to she said she lived 2 hours away it would be 11:30 12 before she could come so I said just come in the morning as it was late she did come today at 9 am and was not sympathetic that the place wasn’t cleaned she basically said I guess my cleaning person didn’t clean it she kept saying what do you want me to do I said the bed had sand and bugs and hair in to so new bedding and vacuum the furniture and mop the floor it’s like I put her out I worked with Ana at Teeming the rental company and sent her pictures she said she can’t help she and accept that they are cleaning it now and that’s all she can do I said I am paying $2700 to sleep in filth I don’t think anyone would want to sleep in a bed with bugs and sand she said she can’t help she would try to get the owners to call me . I then received a call from Rebecca the management company and she said she had arranged the clean person to come and I said no I did the night before and she is her now cleaning Rebecca basically said accept that they are cleaning and that’s all they can do for me I said it’s unacceptable that I want a refund so I can go stay somewhere else it’s not fair to live in a filthy dirty condo it’s not new remodel per the description on Vrbo and I would just like a refund and to go somewhere else she said they had no other rooms and she can’t refund me I said is like the owners of the condo to contact me she said that won’t happen they are the management company and the place was being cleaned now and that’s all the can do for me about 2 hours later I received a text message from Teeming and I was appalled I saved the message itn stated they talked to Zana the cleaning manager and she stated well she was cleaning that we had thermostat at 72 and we had the door wall opened and reminded me of the condo rules I text back and said please let’s not deflect that the condo was filthy dirty and now you have the nerve to text me the condo rules I am so upset and disgusted by the way I have been treated and at the end of the day I coulda rented anywhere and to be treated and expected to pay $2700 for a filthy dirty place and for the management company to take NO responsibility but basically to tell me it’s ok it’s NOT ok to take my $$ and not resolve the issue I still want a refund we have found another place to stay and refused to stay in the dump thank god because when we were leaving the elevator wasn’t even working I will be contacted my credit card company for a charge back until this issue is resolved and I would like a refund for all trouble that I have been thru So I will BE leaving a bad review along with all the pics and text messages And VBRO did nothing to resolve this issue and thought they would step in and help and they have done nothing
Terrible
by CGBLS2014 on 2021/05/08 12:45
My reservation was canceled without any warning or reason given. Only way I found out was that I happened to check the app. Glad I found out now how terrible this app and the service is. Back to AirBnB for me.
Filters don’t work
by cmrk06 on 2021/05/08 01:21
If I set price filters or other search factors, I expect the app to return results that fall within those filters, but it regularly ignores them and I’m stuck scrolling through dozens of listings that my filters should have screened out.
Third time I have tried to make this reservation
by Ed5457 on 2021/05/07 23:40
Third time I have tried to make this reservation
Filters Are Not Accurate
by camofrog on 2021/05/07 05:22
I tried filtering my search to only find rentals under $200 per night and I repeatedly kept being shown rentals way more than that. Fix the issue please because it is making it hard to find a rental that I am able to afford.
Booking
by rubethsteck on 2021/05/07 00:45
Great
Good alternative
by vavejjfa on 2021/05/06 21:46
On a busy weekend I funded a property to stay.
No way to filter by price
by magic31415 on 2021/05/06 17:57
Tried filtering by price and it didn’t do anything. Relaunched the app and now I don’t see the option at all. So this app only works if you have a lot of money
Convenient
by Ridgeortho on 2021/05/06 13:38
Good communication.
Vallarta resort
by Sshamo on 2021/05/06 11:40
VRBO is so easy to use. Just made our last payment in seconds. All in and done. Looking forward to the trip.
Needs fixed
by SR042386 on 2021/05/06 02:10
Can no longer sort by number of reviews. Please provide this functionality again. Also when filtering by price per night using the sliding bar - it doesn’t actually filter.
Unreliable
by Alexthenotsogreat on 2021/05/05 16:34
It lost my search results so often and wasted a lot of my time.
Good website but
by yipbpop$3@* on 2021/05/05 12:17
Easy to use. Nice website. And the property I found looks amazing. But VRBO’s fees are off the hook. I am paying $500 for a one week booking. I think that is excessive. In addition to $600+ in taxes (nothing to be done about that), plus cleaning fees (seem reasonable), this rental turned out to be nearly $1500 in addition to cost of actual property. Next time I will look harder for other options.
Filters
by W0lfpack Sc0tt on 2021/05/05 11:59
Worked great but couldn’t get the filters to work.
Completely Unprofessional
by Shel snd Lisa on 2021/05/05 00:12
After VRBO cancelled our reservation last April due to COVID, we have been attempting to get either a refund or a credit towards another reservation. We were given the runaround, lied to and then ignored. We are out $3,500.
Better Filters
by Don't_waste_my_time on 2021/05/04 21:31
Please improve your filters, I filter based on multiple factors that don’t seem to be used and it always shows beyond what I filtered. Also how about instead of minimum bedrooms, how about maximum? I often search for just my husband and I and I don’t need to see 3+ bedroom options, waste of time. Please build a better filter!
Horrible VRBO service
by granny laf on 2021/05/04 20:42
We had a toilet that didn’t work in our cabin. Then raw sewage backed up in our bathtub. Our homeowner suggested we walked over to the main house to use their restroom. We are in our 70’s and my husband injured his leg so walking over there was not possible. Especially after dark. I called VRBO 4 times requesting assistance and finally a refund. Each phone hold time was over an hour and once I was even cut off. It’s been over a month now and I have received no help from VRBO at all. And the homeowner is refusing to refund us. I am extremely disappointed with the property and the customer service. NEVER will I use VRBO again and I recommend that everyone interested seek any other option for their vacation rentals.
Better filters
by v56$(.' on 2021/05/04 15:32
I want to sort by most reviews. I would also like the search calendar to stay on the dates of my last search. If I close the app or switch to a nearby location all my filters get reset.
Great!
by cissi! on 2021/05/04 12:51
Always able to find a great place no matter where I am traveling!
Vera Brown
by 7261945 on 2021/05/04 00:13
Tried to call for an hour and 45 minutes I know you’re busy but you should have a machine that says leave your name and number and we will get back to you. Number one my email address is not correct I will not receive any information it is the Vbrown44@ hotmail.com. Number two I had to cancel the first reservation I made I made a second reservation I finally called the man that owns the property and canceled through him I want to transfer my protection over to this property to the second property and now I don’t even know if I can find it back on the page or not. I know technology is great but some of us are not technology savvy please call me back so I can see where I stand
Reservations
by Reena W. on 2021/05/03 23:19
The review was pretty clear and straightforward. This is my 2nd time booking with Vrbo. 1st time in Tennessee and this time Ga. Thank you for the opportunity!
Impossible to contact. No customer service.
by Big Mitty Fan on 2021/05/03 19:38
I have been having an issue with a double booking in a cabían and have been awaiting a refund for over a month. There is no way to reach a human at VRBO. I will have to file a dispute of the charge with my credit card company.
Very easy
by TCICurt on 2021/05/03 16:37
I’ve used VRBO several times now. The app is very easy and packed with information for the units chosen. Great way to travel.
Useless
by StanMB on 2021/05/03 15:04
It totally ignores the price filter. What’s the point of offering that filter in the first place if you’re still getting swamped with all listings.
Nickel and dimed
by johnmarsonissa on 2021/05/03 14:31
I really wish Vrbo was more up front with hidden costs. What started off as 2 nights for $340 ended up being $550, which was pretty obnoxious.
Last minute cancellation
by Significant Others 12345 on 2021/05/03 11:10
Booked and paid the deposit for a house on Cape Cod in March. Out of the blue it was cancelled. No comparable properties were given. Didn’t seem like much help was given to solve the problem.
VRBO lies abt location
by Xunera on 2021/05/03 00:03
VRBO lies abt the location of a property making them seem riverfront when they are not. This is VRBO’s fault. The host does not decide where their property appears on the map. But if contacted VRBO tells you to just leave a bad review for the host. You cannot even talk to a person at VRBO !!!!
Filter for price not working
by chclhod on 2021/05/02 23:48
When I change the price slider, it doesn’t filter any of the locations.
Stay away
by Fjoihgg117 on 2021/05/02 23:00
Wondering why there is so few reviews left on each property and they are all five stars? It’s because this platform can ask you to revise your reviews or/and delete them. They don’t allow you to submit reviews that reflects your true experience . It’s a not-trustworthy app. Stick with Airbnb.
Filters don’t work
by LiannPayne on 2021/05/02 19:32
Difficult to use if you want to search by map area. The list view will only allow you to put in a city instead of listing the map area and the map area doesn’t allow you to use filters. Also the filters don’t work. I put in no more than $200/night and a private pool and it said there were 10 results but only one of those was less than $200, and it didn’t have a pool. The others were all in the thousands per night.
Filters don’t work
by Stephnk on 2021/05/02 17:48
Used to be a good app. Now the filers don’t seem to stay applied when you’re looking at the selections. No longer helpful.
Easy to make mistake
by DSL...ugghh on 2021/05/02 13:00
Had to enter dates of stay and number of guests so many times between property searches that the number of guests I ended up booking Was 1 not the 12 I needed! Going to have to try and message owner and get pet approval and all manner of problems now!
It’s so easy to plan vacations now.. we love it
by joe daddy burns on 2021/05/02 05:54
AAAAAAA++++++
App filters don’t work
by eltimack on 2021/05/02 05:40
Furies to filter out for my price range but it kept showing me properties way above what I can afford— gave up and am going back to air bnb. Bummer.
Vrbo is a scam
by DaMusicGuy on 2021/05/01 23:28
Terrible tenant protection policies. We did, too like many reviews below ran into an unreasonable host who kept harassing us and later tried to scam us out $250. Vrbo did nothing to protect us. Needless to say, We WILL NEVER use this company again.
Always great accommodations!
by mabbeb on 2021/05/01 22:04
We have used VRBO many times in several different states across the U.S. and always had great accommodations! The photos and descriptions are very accurate so you know exactly what you will get, which is comforting to say the least. Owners have always been kind and helpful, even going the extra mile to provide help or information whenever we asked. Even when traveling two women alone, we've always felt safe and comfortable in a VRBO rental. Will use VRBO many more times as we travel, for sure!!
Fee
by Longhorn granny on 2021/05/01 19:44
I did not know I would have to pay a fee to Vrbo to make a reservation at a hotel. Won’t be using them anymore, I’ll just go straight through to the renter. Very sad
So buggy it’s unusable
by Hypnoklown on 2021/05/01 17:26
Have this app on my iPhone trying to plan a trip with family. If someone sends me a home to look at I literally have to open the message 10 times for it finally to load correctly. Beyond frustrating, deleting the app ASAP. Going to literally any competitor.
Website difficulties
by website displeasure on 2021/05/01 16:31
I had trouble keeping the connection to the website and every time I exited the site it sent me all the way back to the beginning where I had to enter my info all over again.
It’s ok. I might try it another time
by Mega Sweetie on 2021/05/01 14:51
Searching is okay. I would like to know how to keep my filters on for when we switch locations it’s the same. The messaging portion of the app is a complete joke. You wait and wait for anything to pop up. You see the bubbles as if there is a communication trail but that’s all. It’s easier AND quicker to send an email.
Lots of filter...that don’t work
by Smada308 on 2021/05/01 14:48
App gave me 300+ options in the area I wanted to visit. So I chose a few filters to make it easier and more to what I wanted. And the total listings never changed. Just use Google, so much easier.
Fee gouging
by alli 5 on 2021/05/01 13:36
It is convenient to book through VRBO but there are so many hidden fees that are out of the control of owners and show up only at the time of check out. I just booked a condo and was charged $125 service fee, $59 damage fee(was not optional) and a potential covid fee that did NOT include a travel ban!! (Did not get this). So a condo that was only charging $225 a night ended up being over $300 a night after all fees.
Love Love Love VRBO
by Ooooooo so grateful on 2021/05/01 11:46
Love taking vacations with VRBO we have had nothing but great vacations since we started using your services,always great experiences with the owners or managers of the property and the memories we are making with are children and grandchildren are priceless. A sincere thank you for making luxury vacations affordable.
Easy and reliable
by GT hat on 2021/05/01 10:04
It’s a great go to app for travel
Ponce trip cancelled
by 3wease on 2021/05/01 00:52
I cannot believe that Anthony CruzWould not refund our money after we booked a trip accidentally and then try to cancel it within an hour.We were also told that the house only had one bathroom even I explain to him that wouldn’t not work with six women he said to go back to the app and cancel the trip and I did, however he will only refund me half of my money!This puts a bad taste for us with VRBO and we will never use them again don’t trust this guy!!!!!
Units show available but aren’t
by mmazzia on 2021/04/30 23:45
Why would you show available units that aren’t actually available?
Price per night filter
by CynT260 on 2021/04/30 23:18
No matter which price range is set using the in-app sliders, there is no change to the results displayed. Since it is also not possible to sort the results, I must scroll through rentals that charge $3,000 and $5,000 per night which is not what I am looking for.
My first time
by srvfos on 2021/04/30 18:03
Site was user friendly. Reservation very easy.
Not Accepting AmEx
by OPBrownie on 2021/04/30 16:59
VRBO refused to accept my AmEx that I used to make reservation and to make my first two payments. They told me in email and on the phone “we no longer accept AmEx.” We even had a three-way call with my host who stated she accepts AmEx but their system could not process my payment. AmEx confirmed with me and VRBO my card was active and approved to accept charge. Be careful if you make reservation with AmEx. VRBO’s system may not accept your final payment with AmEx.
Vacation
by oregon-duck on 2021/04/30 15:51
Easy to use to book rentals.
Could not sign in
by swiftDev on 2021/04/30 03:44
Unable to use apple signin
App not working
by Davem48 on 2021/04/30 02:21
I have used this app many times in the past and it has worked wonderfully. However, today the filters on a search did not filter. I did an online chat and the person there (Sue) kept telling me to clear the cache, history, etc., which of course, cannot be done on the app. Sue would not forward my problem to the technical staff. I wish Sue would have been more knowledgeable about the app, and that Sue would have sent my problem to someone ho could fix the problem. I am able to use the web version, but I would rather use the app.
Booking
by Dana Tuttle on 2021/04/29 22:19
Booking is very easy on app
Super location
by Shuffler 62 on 2021/04/29 14:21
We stayed at this wonderful affordable scenic location. Certainly a house with very good bones. The views are endless. The vibrant ocean and beautiful bay filled with aquatic life is a wonderful perk. The house is very welcoming and grandkids are looking forward too returning at the end of September. Place is pretty much booked till then.... but check it out..
Non-Existent Customer Service & Catch 22
by Moondo1312 on 2021/04/29 14:06
Customer service is non existent. 30 minute call wait times. Text chat is useless - type a question then get a response over 48 hours later, “how can I help,” inevitably starting over the never ending cycle. Hosts are able to send lease agreements that require signatures outside of the app that aren’t disclosed up front. Not as pleasant of an experience as AirBnB.
Stressed out!
by Tep5225 on 2021/04/29 13:18
Booked a vacation a month ago and then with two weeks to go the app shows it’s been cancelled!!!! The host confirmed it’s still reserved. Called the main line and they confirmed it to. But the app deleted it from my calendar and says it’s cancelled. So stressed not knowing what’s going on! I doubt I’ll ever use this again! Horrible experience!
Too many fees
by Mamahegs on 2021/04/29 12:31
Too many Fees!!!
Vanmeter
by vanmeters on 2021/04/29 01:59
We have stayed here before and love it! We will have our Boston she loves it to.
App crash
by MO FL ocean on 2021/04/28 23:26
The most recent app is crashing routinely on my iPad Pro. The ability to search by month, to filter and to quickly transition between map and list view is gone. Please fix!!
Hotel Scmotel - We will never go back
by Jammahito on 2021/04/28 22:46
We’ve been staying with VRBO for about 10 years now! We have never had a bad experience! It is the perfect option for us as a family of 4 with dogs who travel with us everywhere.
Vrbo
by Ladyakn on 2021/04/28 20:43
I have found Vrbo so far to be great place to rent through
Credit Card Failure
by Rrtreker on 2021/04/28 20:38
Not taking Discover dropped this experience from a five star to a two star. Would have been lower except for the very nice young lady who helped me on the phone.
So simple
by Diffi Cult on 2021/04/28 17:23
Love finding unique places to stay especially during Covid times. VRBO makes it so easy to understand what to expect. Great business.
Perfect site!
by Actpac81 on 2021/04/28 03:21
So easy to navigate. Lots of detailed, helpful information.
Fees
by D. Nav on 2021/04/28 00:32
The fees on this site are ridiculous. They nickel and dime you for everything. Charging for damage protection. Will not be using again.
Vacation must!
by Mas1741 on 2021/04/27 23:06
Vrbo makes it easy to view available rentals, locations on the map and customer reviews. Never booking without it!
Not much
by xxxxxxxxxxpete on 2021/04/27 18:05
Trash
$300 service fee, no thank you
by Matthew Nik on 2021/04/27 15:25
They charge $300 per vacation for a service fee that does nothing. The app isn’t even that user friendly as well.
Nice app , but
by Artzebacow on 2021/04/27 03:17
If they could work on firming up some of the filters, why if I chose no more than 300 a night do I still see 1000 a night properties. Otherwise love thanks
Filter does not work
by AdamRickMan on 2021/04/27 02:44
I tried limiting the filter of a price and it will still pull up $500 a night places. The filter is broken. It’s frustrating to try and actually find something within your budget. Airbnb’s app will filter by price.
Vrbo has the best places!
by designerdogs on 2021/04/26 22:44
I’ve never been disappointed with the places and the service I have received using Vrbo!!
Show the prices on the bubble
by scuba RN on 2021/04/26 22:18
Good app, could be better if prices were seen when scrolling around on the bubbles available.
Terrible User Experience on the app
by Bodhi567 on 2021/04/26 17:27
The main filter most want to use is the Price one right? Well it doesn’t work for me. Seriously? Also, using the map function you want to see the price of the place pop up right, so you can quickly compare. Nope. Not available. UX FAIL
Cancelled my reservation less than a month away
by Alyssa Jez on 2021/04/26 04:05
Normally I enjoy using VRBO, but my reservation was suddenly cancelled and we’re less than a month away. Very frustrating
VRBO Booking
by Gill Trip on 2021/04/26 03:58
I love utilizing VRBO to book our trips. I trust their site and have had positive experiences every time.
Great app for vacationing
by tchartz on 2021/04/26 03:38
I love this app and the variety of properties they have. It’s really easy to navigate. I wish the trip boards could be sorted, and I wish you could easily retrieve a property you deleted from your board.
Bay St Mo
by JLegel on 2021/04/26 02:25
Hostess with the mostest! We could not have expected more privacy and fun. 2 minutes from everything. Kitchen and amenities stocked. Clean, comfortable and relaxing.
John
by seed sailor on 2021/04/26 01:08
Over a year ago I canceled my reservation as I anticipated the seriousness of the Novel COVID vinous(several months prior to the explosion of the pandemic). The staff at The Island Connection applied my deposit to this summer automatically. Very well done!
Complaint
by Out $900 on 2021/04/26 00:07
I have used VRBO a few times in the past. This time I feel totally ripped off and extremely dissatisfied. I paid nearly $900 for a two night stay in Delray Beach Florida. Upon arrival, I was unable to gain entry to the property for one and a half hours after my scheduled time.The owner notified me that the property was not yet ready as planned for the scheduled 4:00 pm check in. When I did enter, the home was still filthy dirty, the yard was full of garbage, and there was one cleaning lady inside the home.I called Vrbo, as well as the property owner.I explained to both that this was unacceptable, I wanted to cancel my trip and I was going to need to find a hotel nearby. I was told I would receive a refund within5 days to my account. That was 17 days ago! Still no refund. I have contacted the owner Blanca Reyes, and VRBO. No satisfaction from either yet. VRBO does nothing to help customers deal with their home owners. I feel totally alone in dealing with this problem and I am still out $900.
Scammed & no help from VRBO
by nybor2626 on 2021/04/25 22:28
The unit was described as 2 bd. It was not. A bed in common area & a closet size room barely fit twin bed. Unable to reach VRBO. Had to cancel credit card.
Filters are not working
by ShannonRT1234 on 2021/04/25 16:47
Set filter for $200/day and I’m seeing $250, $300+ rentals. The filters are not applying for some reason! Fix it 😩
The best!
by Cashley410 on 2021/04/25 16:28
Love booking through them. Hassle free and they always have nice places at great prices
Ruined my wedding
by Donte King on 2021/04/25 05:19
Thanks VRBO for letting a owner Travis Crisp cancel my reservation two months after i booked it and allowed him to put it back on for 1100 more. I called you guys and you took my number and after 45 min wait and then 20 mins of talking you guys hung up. no call back. We lost our deposit for beach wedding since we couldn’t be sure we could book another place on short notice. Thank you very much for terrible service. Donte King
Cancellation Dates
by Niu Boyz on 2021/04/24 23:37
I would imagine that more people would book places more often , especially with Covid-19 , if refunds were consistent across the board! Some properties offer 100% refunds through late June, while others were early May! The early May property offered cancellation insurance but of course, adding to the cost!
I always use VBRO
by K. Pippin on 2021/04/13 00:12
I book all of my vacations through VBRO. I’ve never had an issue thus far. We purchased an expensive cabin in Colorado as a group costing over 10,000 that had to be paid upfront. I used my card to reserve 11 months in advance. VBRO has a 100% cancellation refund up to 60 days of arrival or maybe it’s the owners. Either way, when COVID hit we talked to the owners concerned we would not be able to fly four months before our June/July 2020 trip. They agreed to hold to the 60 day cancellation. We ended up having to cancel and the owners were unable to refund all of my money at once. This was the first tim I had to pay all upfront per owner rules and first time I did not get a full refund. They asked to give them two weeks and we agreed on that in fear they had only refunded $2800 initially and scared we would not get out money. VBRO emailed me inquiring on whether I received my full refund after two days of the $2800 refund. I said no the owners said they would refund more or all in two more weeks. we think VBRO pushed it because we got our money within 24 hours which is NOT what the owners told us. We didn’t even complain to anyone Because of that and fear of us losing money, I will never use another app unless I have no other choice. Plus I’ve never have experienced a problem with VBRO and I have booked many many trips as we travel about ever three months or more.
Scammed by my owner and vrbo took their side
by Mom2021-1980 on 2021/03/23 18:45
Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation.
Vrbo
by patrick wilder on 2021/03/16 01:40
I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
Do not trust, you might be recorded for your entire stay
by RH675 on 2021/01/25 18:04
VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.
Disappointed in VRBO
by KoonC2020 on 2020/10/14 00:27
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
REVIEWS ARE LIES
by hamee13 on 2021/01/04 13:26
After using Vrbo for my first time I was extremely upset with my stay. Hotel was dirty, the room was cleaned twinge and still was dirty, extra fees that where not stated by the owner and after leaving the owner a 1 star review he went and trashed my name. I couldn’t even defend myself from the review left by the owner. If Vrbo looks into the last 3 people who stayed with this owner. All 1 star review. The worst part is the property owner was so disrespectful in his review. I had to sun it my review 4 time before Vrbo would let me even post it. Stating it’s against their policy to report pricing on specific hotel. If I was a customer I would want to know that the hotel charges an addition $60 a night after paying all the fees and taxes on Vrbo. They charged us for towels if we swapped them out, got charged for toilet paper, they charged us for blankets on the pullouts. This wasn’t stated in the contract. Then the owner on top of it all state in his review that I should stay by the freeway where it’s cheaper. It’s not about the money, it’s the fact that he’s not stating the extra fees in contract. The owner is a liar and Vrbo has no support to remove his review. Crazy how mine got kicked back 4 times at that point most of the things I wanted tot state in my review where deleted. I WISH THEY LET YOU REVIEW THE OWNERS WITH THE TRUTH. THEY DONT!!
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Great Getaway
by Free Speech Please on 2021/03/06 03:00
A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try.
Search needs improvement
by downhedigs on 2021/02/18 02:17
Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.
Horrible process
by Chey the fly on 2020/12/02 19:58
I tried to book this property several times and it kept giving me an error saying that the rates had changed and it would not let me book. I was on the phone with Vrbo three separate times and each person told me to do something different. First it was I should use a PC instead of a Mac. Then it was the fact that I was trying to book with an American Express card and they told me to use a different card even though it states clearly on their website that they except American Express. They finally told me to send an inquiry directly to the homeowners who then sent me a payment request. I tried to complete the payment request and it gave me additional error codes the first two times and then finally went through on the third time. We booked a different house for a couple of days on our same trip through Airbnb and had no issues at all. As a vacation rental home owner myself renting through Vrbo, this is very concerning to me. This, in combination with the shotty customer service we have dealt with in the past has finally made me decide to switch over to Airbnb. Can’t believe Vrbo is even still on the grid as I’m sure I’m not the only traveler/homeowner who has experienced this nonsense.
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Vrbo will scam you
by Lexi Loves Dance on 2020/12/23 15:18
If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
Scammed as well! March 28th
by pocono 164 on 2021/04/04 20:03
I had the same experience as the last unhappy reviewer ! But let’s add a few more gross details there were light fixtures hanging out of the walls by the wires there were 3 bathrooms and one of them the toilet didn’t flush and the other the sink didn’t work so we had just one fully usable bathroom. There were two bunk beds and two of them were broken . 1 sat on 2 by 4’s on the floor and the other held together by rubber bands. There were and additional 2 mattresses shoved in a closet with broken doors and they were covered in pee , bed bugs and even unidentifiable stains! There were 9 of us and do to the late time that we arrived we were unable to find accommodations that night. We slept on the floor all together but camping would have been a cleaner experience. I was able to find a lovely unit the following day in a much nicer area. Here’s the kicker, we were there for 12 disgusting hours and the owner refunded 40% ! VRBO just keeps saying it’s up to the owner to do the right thing. I spent the entire vacation trying to talk to someone and I’m on the hamster wheel to nowhere! FRUSTRATING! I feel like Ive been robbed of my money and the misrepresentation is attrocias!
Will never use Vrbo again
by Marieis2sweet28 on 2021/04/15 20:22
The app works great. It’s the company I advise not using. When renting a home for our vacation we had NUMEROUS issues during our stay. None of the amenities worked, pictures posted on Vrbo were outdated and did not reflect the home at all, and when I reached out to Vrbo to get the issues corrected because the owner would not communicate they basically informed me there was nothing they could do. They could only reach out to him and request he “fix” it. Of course nothing was addressed because the owner did not want to communicate or acknowledge the fact he false advertised and refused to refund some of my money. Basically they just collect a cut from the owners rentals and do t care about customer service or how these owners treat their customers as long as they are being paid. James Watson has over 15 bad reviews with the same issues I had and more. Verbiage policy is to remove clients that receive too many complaints and are not doing a good job... but yet James is still renting this home with over 15 one star reviews. Worse customer service I have ever experienced. With the owner and the company Vrbo. Beware!
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
VRBO are crooks
by lrp29 on 2021/03/02 19:29
We made a reservation through VRBO (like we have done several times in the past) and paid a large deposit ($3300) happily as we were excited for this vacation. A couple months before our arrival date, a few weeks before the balance was due, we got an email from the homeowner that our reservations were showing as cancelled and he wanted to know if we cancelled and what we wanted to do. We promptly reached out to both VRBO via email and phone and the homeowner via email. Homeowner does not respond and VRBO says they can’t get a hold of homeowner - all the while saying not to worry and they’ll work it out. Long story short after dozens of calls to VRBO and several dozens of hours on the phone VRBO says there is nothing they can do because the homeowner has been paid, they can’t get a hold of him and it’s up to him to refund. After tracking down the homeowner we emailed them multiple times to finally get a response that our week was rebooked because he claims we cancelled, VRBO never tried to get a hold of him and we were out $3300. VRBO works for the homeowner not the vacationers so buyer beware.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
VRBO will not offer any support or assistance if you need it
by R Hoggatt on 2021/03/31 13:59
RecentlyRun to the house through VRBO. After checking into our rental we noticed a few maintenance issues with the house. Refrigerator wasn’t working because it was not turned on in time to reach proper temp for our arrival, Extra linens just thrown into linen closet on floor, extra rollout beds were in horrible, worn out condition, pull out bed soiled and old, cigarette butts overflowing in outdoor ash trays, several lightbulbs burned out. After reading a notice that stated to call with any concerns, we reached out to the owner. She sent a handyman 10 hours after we arrived who did nothing. The next morning, she refunded only a portion of our $ and promptly put us out! Gave us only a few hours to vacate. Her reason was that she felt the property was suitable for us! Excuse me but I think that would have been our decision to make. We were left scrambling to find another rental instantly. I called VRBO, stayed on hold for over 2 hours only to be told they can’t help us. I’ve called 3x since to try and get the balance of our $ back to no avail. VRBO IS TRASH!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
The worst company in the world.
by 1350hkl on 2020/12/30 03:38
The owner of the place I rented canceled on me a couple days before my check in date. I have been in contact with 7 separate customer service agents over the course of the past few days on the phone for a combined total of 6 hours (not exaggerating). All I’ve asked for is help with finding an alternate place to stay considering the fact that my 7 friends and I are flying across the country tomorrow with no accommodations, and their refund still hasn’t hit my account yet. NO ONE has been able to help me at all... My interaction with the most recent representative sums it up pretty well. I asked the agent if she could help me at all. She replied “No.” I then asked if she could transfer me to someone who could. She said “No.” Frustrated, I asked if she had a manager or superior. She said “No.” Finally, I asked if anyone at all at the company could help me in any way. She said “I’m sorry, but no.” I was astonished... the worst customer service I have ever experienced. I can’t even believe this company exists. Wish I could give negative stars.
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
33 Redondo Mission Beach San diego Ca- Excellent
by Blueeyedview on 2021/02/23 17:56
Great owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions!
Hard to rebook if you have to do a Covid cancel with credit
by 09876Mer on 2021/03/03 23:35
Like many people I had to cancel my July 2020 reservation in CA since Covid shut most of California down. The property owners however, refused to refund my money. Its a year later since I booked the first time (booked in Jan 2020) and things are opening so I tried to rebook and use my $2000 credit the property owners still have but they insisted I use the VRBO site to book. The VRBO site will not allow you to book a reservation without a credit card payment. I had to call VRBO, sit on hold 25 minutes and have them contact the owners and it took another 30 minutes to get the reservation to go through. Additionally, VRBO charges a hefty fee to use their reservation service but I never received a refund for that. Fortunately, they did not try charging me the fee this time. I will never use VRBO again after this. They encourage owners to refund money in valid situations but that’s it. Owners do what they want and VRBO does nothing if it’s unfair or out of the customers control such as Covid was.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Very disappointed,
by Chris12344555444 on 2020/12/08 03:06
I booked a rental for a ski trip with my family. I paid in full $2000 for a two night stay on New Years. Three days after booking I was notified via email that the owner of the property cancelled my reservation. There was no reason why and no explanation. I sent a message to the owner and they said that they had to cancel my stay due to COVID and my family size of 7 in a house that they listed sleeps 7 during the pandemic. I politely asked for details about this new COVID regulation and was ignored. I went back and noticed that the dates around my reservation where completely booked. When I originally booked there were open dates to the left and to the right of my reservation. It seems to me that there may have been other reasons the property owner cancelled my reservation. I called VRBO and they said that they would review the incident but they couldn’t do anything but refund me which would take 5 business days. I may have to completely cancel my trip. I don’t recommend this app to anyone.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Terrible listing no help
by unhappy look on 2021/04/04 16:44
We had never used vrbo but had heard good things about it. Our experience has been far from satisfactory. We reserved three places in Florida. The first was as described but we had in formation posted as to how to get in. Owner did answer phone and we were able to get in. Our second was the same. We did reach the owner but found a place that no one would stay in that had paid that much. The only thing that worked was the air conditioning. Everything else was a disaster. There was a mattress on the floor shower door broken screen door to lanai broken toilet seat not attached and leaking. The refrigerator was filthy and full of old food. The cabinets were full of open food. There were was no silverware. The tv didn't work and there was only an over grown path to the place. Now vrbo did nothing to help us. We have spent 12 days in a hotel room because that was all thar we could find in the Tampa Area at this time. No refund from the owner because OUR standards were too high.
Terrible
by elisha comer on 2021/03/19 15:47
I am very dissatisfied and disappointed with my experience with VRBO. I find a contracting I would pay the money confirm the reservation they took my money for six months and then canceled my reservation two weeks before my trip when every single hotel is completely booked or three times the rate if I could even find one. I have been I’m up on three times by the customer service at VRBO who is so graciously offered to help me find another room when I have already looked and there are none available. What I want is for them to uphold their end of the contract and provide me the room I paid for six months ago. He should not do business with peopleWho would cancel a reservation that has been in place for six months and paid for for six months with no explanation whatsoever. My children are now unable to go on spring break because there is nowhere to stay I am out the money for plane tickets car reservations and a week off of work. I would not recommend this site to anyone.
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
VRBO Does Not Help When Property Manager Steals
by JENNIFERSUCKS on 2020/10/29 17:06
I booked a home on VRBO for a property in Bend, OR. The property is managed by a company called Arrived LLC. Turns out they have numerous complaints with the BBB and rating sites like Google and Yelp. VRBO still allows them on their platform. When the fires broke out in Oregon in September, numerous roads to the rental were closed and the smoke was at hazardous levels for weeks. With preexisting medical conditions, we tried to cancel and get a refund. Arrived LLC flat out refused to refund us during an ongoing natural disaster. They did offer an empty gesture to relist it and refund if someone else wanted to BOOK THE HOME DURING AN UNFOLDING NATURAL DISASTER. VRBO was zero help and told us they can not interfere with the property management company or it’s policies. Now, my wife and I lost several thousand dollars on what was supposed to be our first anniversary trip. If VRBO cannot help us in a clear case like this, then I suggest only using the app to find a property you like, then vet the property management company (BBB/Yelp) and BOOK DIRECT!
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Love the map option, total fee search needs work.
by Spacegrass78 on 2020/10/11 01:10
I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here.
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Cancellation
by Ali_1277 on 2021/03/18 00:02
First off, I booked two different homes for my vacation. The first home, the owner wrote back that day to let me know that VRBO listed the property for the wrong price and they had to decline and ask me to rebook at the higher price. The second place I booked, the owner came back to me and told me that the listing should have been listed for 7 days, rather than the 3 days I booked for. They were surprised I was able to book it. This happened time and time again that I got so confused which properties I had already put an offer in for. Finally, I booked a property. Immediately after, I realized this new house didn’t have enough bedrooms. It said it could accommodate many more people than the house had rooms for. I immediately cancelled. Of course, I have heard nothing back from the owner or VRBO. There is also no way to get a hold of VRBO. $1400 later, I’m still waiting to be reimbursed. The VRBO fees are high. I went straight to Air BNB and I will never look at VRBO again. Do yourself a favor.
DO NOT BOOK WITH THIS COMPANY!
by Cindy.B. on 2020/12/14 17:10
For over $200 a night, you will be greeted with trash left over from the last party that was here. Every item and surface of the house was sticky, food left all over the kitchen and bedrooms. Doors will be falling off of the hinges/tracks. The beds won’t be made but there will be complimentary stains on them. Oh and don’t even bother to contact the host, he won’t get back to you. Vrbo’s response will be “the cleaning lady was running behind.” Unacceptable, and unprofessional. To top it all off, you will get moved to a new location but you need to check out a day later and go back to the same house still left dirty. Vrbo’s response is still that the cleaning lady is running behind and she was not able to finish cleaning. Making this now the second time they were aware of the time I was coming by and it was still left trashed. If you want you and your party to be completely inconvenienced and like paying for dirty houses, this place is for you!
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Avoid a nightmare don’t book with them
by amarble77 on 2021/04/16 02:17
VRBO customer service is absolutely terrible, avoid a travel nightmare and don’t book with them if you want peace of mind. I had a trip planned to Hawaii several months in advanced and got a message from the property owner 20 days before canceling our reservation due to “double bookings”. We had already bought flights, paid for at home covid test, and arranged excursions. I tried to contact vrbo about finding us an alternate location to stay at. No bookings were available within our price range or anywhere near our desired location with such short notice. I ended up having a total of 6 calls to VRBO (all of which were dropped) and over 7 HOURS on hold. I asked to speak to a manager numerous times and NEVER spoke to one. They were extremely unhelpful and rude, and could not care less about our trip plans being ruined. My advice, book with a company who actually has customer service who is contactable and has human decency.
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