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Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Bank transactions
by Cybergrey88 on 2020/08/09 16:52
The last payment for my reservation would not go through for some a reason. My financial institution showed a pending charge from VRBO but it took to long to complete the transaction. I tried to pay for it early but it wouldn’t said it had issues.
Love vrbo
by obkjrlb on 2020/08/09 14:38
Makes vacationing easy with lots of options. Never had a bad experience with any rentals.
Vrbo app
by Merrie Cardin on 2020/08/08 20:39
Doesn’t work
No customer service
by FatherGoalie on 2020/08/08 14:26
There is no way to contact anyone at VRBO with problems.
Worst place ever
by yagga_YAGGA on 2020/08/08 06:06
If I could give them a negative 11 I would.... they left me, my wife and five kids out in the hot 100 plus heat in AZ. There was People in the house when we arrived and I have yet to get my refund back.
Refund
by mmmjk7383 on 2020/08/08 03:18
Does not refund security deposit on time. No contact info for VRBO.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Horrible fees and payment confirmation
by horrible fees and payment site on 2020/08/07 21:47
The fees associated with booking are too expensive and will never use again!! Much more than any service out there. When submitting payment it doesn’t show amount paying to make sure correct. Very deceiving site!
Horrible sharing features
by afunnyideal on 2020/08/07 17:33
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
Via action Dreams to reality
by KBS Chief Anitcipation Officer on 2020/08/07 13:13
We love using this app to plan our vacations. Very well designed
Easy booking with so many great choices
by goliath45 on 2020/08/07 09:14
Well done
Easy
by toothferry 711 on 2020/08/07 00:03
Easy to deal with . Everything is clearly explained.
This app should be called maybe
by TapOut2487 on 2020/08/05 20:01
Like I said maybe ... The reason being maybe you’ll get the spot maybe not ! Also they double booked us ! Terrible app , and terrible service! Just go to Airbnb so you have more peace of mind .
Trash!
by Celow084 on 2020/08/05 16:01
This application is trash! We rented a house that was completely trashed and got no help from the owner and vrbo! We talked to both parties and they each pointed the finger at each other. The last result we got from them was to leave if we are not happy with the place. VRBO will not do anything to help you if have been given a terrible place to stay. I have pictures of how horrible of a house we rented.
Good
by angelikazx on 2020/08/05 14:28
Good
Trust the descriptions
by norma in nm on 2020/08/04 23:49
We have found that every property is exactly as described. All processes are efficient and accurate and we appreciate the high standards for each property.
Terrible search engine
by Dog5111 on 2020/08/04 15:20
The app keeps driving your search to what they want to show you rather that what you want to see. They need to make the search more like the Zillow and Realtor sites. I use to have a property listed on VRBO but discontinued using them and went to annual rental when they were bought out by Expedia. They dramatically increased fees to both the owner and renter and made it difficult to communicate with the renter and make changes to a reservation. Greed has ruined what once was a useful app and business.
Problems with available dates
by ElleBee5678 on 2020/08/04 11:21
Just this week there have been two properties where dates have been available yet after waiting 24 hours for owners to respond, the properties were actually booked during those times. It makes it very difficult for a renter to find a property. Renters should have a way to notify VRBO if property owners calendars are not correct.
Terrible smell, old and disorganized - Not worth for the price
by Mituscm on 2020/08/04 02:59
I paid 1400usd for 3 nights . When you pay this price you expect good quality and clean and organized space. Got into the apartment and it all messy , the closets full of old messy clothes with barely no space for our stuff. The smell is like mold. The towels old as it has been used for years. I am soooo disappointed that if I could leave now and go to a hotel I would. I chose this unit instead of another and paid more cause it was saying it was new and clean. The refrigerator was clean. The rest is old and not worth at all!
Great family vacation!
by campfirelakefun on 2020/08/03 15:38
Enjoyed a great extended family long weekend getaway! Loved the cleanliness of the property. Plenty of space for everyone to spread out - especially love the finished lower level which was an upgrade from the last time we stayed here. Plan to be back again next year!
Love VRBO
by abacobound on 2020/08/03 00:23
I have used VRBO for at least 15 years and have never been disappointed.
Wonderful
by I'm a big boy now,,,,,,,,,,,, on 2020/08/02 16:52
Trustworthy and simple. Love VRBO!
Great!
by Larm63 on 2020/08/02 16:13
Easy, convenient, and filters make finding the perfect rental fast.
Need feedback
by Hastings4him on 2020/08/01 22:48
I am unhappy with changes when finalizing my reservation. Confusing messages about pets being allowed .... But not in summer months?? If that is the case I need to cancel this reservation!!
Relax
by Teacup57 on 2020/08/01 20:33
On one of the busiest weekends of the summer, I was able to find a beautiful, relaxing place for my small family to simply enjoy each other for the weekend . Great peaceful location and both booking was easy.
Better than Airbnb
by LukePowers on 2020/08/01 04:07
Just had a great experience booking on Vrbo to Austin. Lots more choices and better value properties. They had everything from low end to very high end
Very easy to book.
by Used it for a few years on 2020/08/01 01:04
They need better filter option on the mobile app. Such as the price only within $50 and specifying that you don’t want a shared place.
House
by hhxvc gh on 2020/07/31 18:11
It is so cool it’s just like explodes my butWe booked a house and it was so great
App Needs Work
by Zoey13 on 2020/07/31 14:30
This app consistently spins and spins bringing up error messages. Please put some more work into making this app more user friendly.
DO NOT USE THIS APP
by ace boogie from the cleaners on 2020/07/31 11:40
Two times the app showed me listings that were available during my requested days. After booking and taking my money it said the dates were no longer available. It took nearly 3 weeks to get my money back and neither time did I receive my deposit fee that was paid to the hosts. Took my money and never even provided me a place to stay. Thumbs down
Bug with Amex
by Lemmy at em on 2020/07/31 02:18
Ongoing bug paying with Amex where it processes payment but doesn’t confirm booking and throws an error. Also charges the $59 damage protection twice. Painful to get refund as no-one answering phone. Happened with two separate bookings now over the course of two months. Had to switch to Visa to get payment confirmed.
Too many fees
by denniswnt on 2020/07/31 01:47
Never had a bad rental but the “service”, “administrative” and “owner” fees are ridiculous.
Sabal harbor
by Big todder on 2020/07/30 23:00
Sent a fake review due to my wife it was the worst experience I’ve ever had in my life air-conditioning was hot the pool light didn’t work only one toilet worth of two with 12 people in the house I hope everybody knows renter beware of this Mercedes do not rent Sable harbor ever again it was a nightmare
Dont buy
by Snsbdnendb on 2020/07/30 22:19
I got scammed on this stupid ass app, people can cancel your reservation whenever, and you won’t get a refund because of their stupid policy.
Would be helpful
by Windyhat on 2020/07/30 15:17
It would be helpful if you could look for a property with the Property ID number.
Hidden fees everywhere
by Whodatmd on 2020/07/30 02:16
There are numerous hidden fees and “protection packages” that are needed. AirBNB is better.
Cancelled trips
by SidderSue on 2020/07/30 02:04
My VRBO was cancelled again by the property owner. This is the second time this has happened. This cancellation happened over 90 days before our trip and I was told that I only will receive a $200 refund. I did not cancel they did and now wanting to keep over $500 of my money. I certainly hope that VRBO will make this right. I will not use VRBO in the future and if this is not made right will certainly encourage others to change to another vacation rental site.
Made our trip much more pleasant
by sad movers on 2020/07/29 17:03
Coming to Orlando was not a pleasure trip we helped our son and wife move to the area. Thanks for extending our stay when we realized we needed to stay longer. The house was perfect and allowed us to have a place without boxes to rest.
Unit #2502 Sand Castle II 20002 Gulf Blvd Indian Shores, FL
by TeddiGirl123 on 2020/07/29 15:24
Awesome condo, updated, clean, well stocked, great views & sunsets, TVs in all 3 bedrooms, guest parking, easy access to the beach through pool gates, and a great location!
Best week ever!!
by Eeee1133 on 2020/07/28 15:43
This place is absolutely amazing!! It’s a piece of paradise! We were able to completely unplug from all of life’s worries and focus on our boys!! Fishing and watching the sunsets made it magical!!! Every detail was perfect!! We have already booked a 2nd trip!!
Bed sizes
by Chaz&Mimi on 2020/07/28 12:05
Really wish there was a breakdown of the bed sizes on the app. Very hard to decide for a large family.
Filters
by Frank in Az on 2020/07/27 23:58
Every time you select a new location you have to resubmit all your filters. Very annoying.
Not functioning July 2020
by allofmynicknamechoicesaretaken on 2020/07/27 19:13
I’m sure it’s covid related but it shows that properties are available but it doesn’t allow me to book. Tells me to “try again in a few minutes” but we’ve been trying for 3 days.
Don’t use this company
by Disappointed with this on 2020/07/27 15:39
VRBO just ruined our vacation. They double booked and canceled our cabin the day before our trip. Not only do we not have a place to stay, but we are out the cost of the fishing trip we booked. They don’t care.
Dates
by maxmo9406 on 2020/07/27 02:14
Dates listed are not even close to accurate.
Beachfront
by Chris Segal on 2020/07/27 00:15
Properties listed as “beachfront” aren’t really.
Love VRBO
by LA Woman peace & love on 2020/07/26 22:06
We have stayed at some amazing, beautiful locations. This app makes it easy to do.
App is not User Friendly
by GDM-SAV on 2020/07/26 21:36
I’ve been using Air BnB for the past few years and decided to give VRBO a try this trip. So far I’ve only received one communication via email for either of my bookings. I’ve searched the app over and updated it, but I’m still not able to receive communication via email or text or leave reviews. We also had one great booking and one terrible one. The Air BnB app is seamless and easy so I’ll probably stick with it from now on. Air BnB values your input.
Terrible ap
by brad563 on 2020/07/26 00:37
Why can’t you make it clear (like the amenities) what size the beds are and not burry the info so deep or in some cases not at all.
Easy booking and communications
by Gitfishin on 2020/07/25 21:24
This is my 2nd booking this year through VRBO. It is very easy to use when reserving and provides great information on the properties. After you reserve a place the communication with the owner or property manage is great through the app. I was even alerted that my free cancellation period was coming to an end. Great service.
Getting a refund is a pain
by Wolf19887 on 2020/07/25 19:05
Getting a refund from a cancelled vacation or security deposit is difficult. Expect 6-8 weeks to get a refund. Absolutely ridiculous
Easy to navigate
by Lilolberk on 2020/07/24 19:29
I enjoyed the app and it had better search filters than the Airbnb app.
Airbnb is way better!!
by Britannianicole on 2020/07/24 16:21
Payments are ALWAYS DELAYED. Like how can you hold onto someone’s money? It has nothing to do with covid, they’ve always been this way. Also the communication between guests is no where near as good as Airbnb’s. There’s basically no communication. Would not recommend this listing service.
Sea Breeze is PERFECT!
by David & Lisa 25th Anniversary on 2020/07/24 14:03
The unit we stayed in was PERFECT for my husband and I! Larry was super helpful and nice and we couldn’t have asked for a better place especially for the price! We have found our new place to stay at Madeira!! It is only a 10-15 minute walk to John’s Pass and a 7-11 right across the street. Grocery shopping is about a 5 minute drive and lots of great restaurants! LOVED EVERYTHING!!
A Horrifically Bad Service
by Matt16081674 on 2020/07/24 00:03
This is one of the worst consumer internet services I have ever used. After reserving a place for a month, we tried many times to get the owners to respond to us and give us their contact information and information about how to get into the property. VRBO has not built in the communication and feedback loops that AirBnB has, and they were not particularly helpful. Ultimately the owner canceled the reservation six weeks later, leaving us high and dry right before our vacation was to start. I am never using this amateurish service again.
Worst stay ever!!!!
by cvbhgdy on 2020/07/23 23:19
Horrible service, the house had a hole in the roof and it was not cleaned.
Great map search feature.
by tamjos on 2020/07/23 22:32
The map search feature helped us find the perfect house.
Back again
by trason17 on 2020/07/23 21:27
So excited to stay once again at this beautiful house
Lots of people not responding
by Grrfbhf on 2020/07/23 19:13
I have tried to book three different houses for September and all three failed to respond within 24 hours
Jerk Owner putting it nicely
by pfrico on 2020/07/23 14:20
So off we go almost 3 hours to this house from our homes to Asheville for our friends 50 Birthday. Upon arrival no key in the box with the code we had. Walked around house and found a door open so we went in and found that there were other people’s stuff in the house. In the bedrooms, In the living room, kitchen, refrigerator. At first we thought maybe they had a late checkout but the surely weren’t pack up or in a hurry. Walked out side to call about key and people in the house. The owner who was a jerk was no help in fact he told us to leave we were trespassing but we had key code, confirmation number for our weekend, My friend had talked to you and had contact with you about amenities and other questions so you knew we were coming!!!!! We thought about gathering up their stuff putting it outside, but they had the key! And it was someone’s 30th Birthday there. And we figured why mess up their weekend when ours was already screwed!! So we left and they never knew we were there but I hope they get to read this and realize what happened and go after the owner!! Now knowing someone else was in the house!! We called VRBO, because the owner was no help and acted like we were bothering him as we stood with no were to go. We did vacate the house and went up to the street to make numerous phone calls back and forth to VRBO as Mr. I don’t care from New Jersey sat at his home with no care about the 8 of us!!! I would never rent from this guy again and I hope he only has one property because if he has more than 1 Lord help you if you rent from him!! To my knowledge he hasn’t even contacted my friend to offer any apology or anything! Way to go Jerk!!!!
Vrbo app
by V Bham on 2020/07/23 13:57
It’s really frustrating when one filters their search with specific dates only to have wonderful houses that are not available result in the options! Other than that, love Vrbo. We’ve stayed in many a wonderful homes via Vrbo!
So easy
by MADuke13 on 2020/07/22 21:34
So easy to use, great community!
Improve response
by A-liciaS on 2020/07/22 21:23
VRBO should improve on responses when a request is sent. The owner/manager has 24 hours to decline or accept your offer and a response should be mandatory. The renter takes to time to make the reservation and fill out payment. The least they could do is require a response. Not happy with how they are handling their communications.
Vistas on the Gulf Beach Vacation
by Kevin and Dawn on 2020/07/22 14:30
My family booked Unit 506 in Vistas on the Gulf July 13-20th 2020. We had an amazing time! This unit was exceptionally clean and in a GREAT location in St Pete’s! The beach was groomed daily, the private beach was AMAZING!!! The property itself was well maintained from the unit, beach, pool, grill and lounging area...even the parking lot!!! The cleaning lady Karen even responded with a kind message upon our departure. I cannot put into words how impressed we were! I highly recommend this unit and location! This was our second stay in St Pete’s, our first was at Lands End in Treasure Island in which, I was impressed however, I would return to this location and unit! I have used Home Away, now VRBO in the past for several locations however, this unit surpassed all my expectations! Great location and in the heart of all popular locations in St Pete’s! The beach was FANTASTIC from the well grooming to dolphins feeding every morning and evening! The sunsets from the balcony was AMAZING! Also, walking distance to jet sky rentals and Banana Boat rides located directly on the beach to paddle boards that are delivered and picked up directly to you on the beach! Thank you to the home owners for sharing their peace of paradise! 5 STARS hands down!!!!!
I can’t finish a reservation
by Lakesfemme on 2020/07/22 13:05
I can’t finish a reservation because an owner has mandatory heated pool fee in the summer which is just charging more money to customers
Rental in Primo Tapia horrific experience!
by Araceli Avitia on 2020/07/22 04:08
I booked a room at Primo Tapia Rosarito Beach Hotel Casa mar verde July 19 2020. This hotel is a complete nightmare. The room we were given should be condemned due to potential Covid 19 exposure. The worst experience I have ever had and I’ve traveled the world And know what is needed to provide a customer with a safe experience. I refuse to allow this poorly managed property to rip off other innocent people. I am demanding a full refund. We checked in and immediately checked out of this disgusting property.
Great company here and abroad
by CarolJoan99' on 2020/07/22 01:45
VRBO makes travel really easy. Their properties have never disappointed me at all. Whether here or in France.
Wrong email
by Villa1963 on 2020/07/21 20:48
Received a call from Vrbo for none payment. They didn’t have the right email to send notifications. So it became my fault they didn’t spell the email correctly. The owner and I worked everything out but don’t expect help from VRBO to take responsibility for errors.
2020 Family trip
by West tex on 2020/07/21 19:00
This was our third year to stay at this property! It is a spacious home that is right on the water which is perfect! Our family enjoyed four days of skiing, swimming, playing washers and relaxing. The owners are available and willing to answer questions when needed. It’s a great place and we look forward to next year’s trip!
Refund # 4433504ha
by Tired&Aggravared on 2020/07/20 23:29
So disappointed in the service we received and lack of response that we have gotten when trying to get a refund handled. Very disrespectful during a time when everyone is trying to handle issues.
Booking
by Gwencm on 2020/07/20 18:54
Received confirmation for an August booking but it doesn’t show up in my account.
Irksome reservation process
by Spencer_jms on 2020/07/20 15:52
BEWARE: If you don’t click on immediate reservation, they can wait 24 hrs and then not grant you the reservation on a whim.
Trying this app out
by Ahernmac on 2020/07/20 05:55
But nothing seems to be available Perhaps it’s due to covid-19 but I’m searching all of Texas and what we is available - I unfortunately can’t afford (over $1k / night).
Whether business or fun
by xavier jake on 2020/07/20 04:05
We love Vrbo and been totally happy with our use. Out of habit I check hotels then always end up with VRBO. Love having the extra room. Reviews are accurate so easy to pick.
SECURITY DEPOSIT AND REFUND TOOK SO LOOOOONG!’
by shane estela on 2020/07/19 23:12
This is my first time renting at VRBO! and will be my last ! 😡😡 first we book our stay and we paid everything then a week before our vacation stay the owner keep on adding things we need to pay and not to mention he is so slow in responding to my mails and questions. Anyway we came there and the listing said there will be an indoor pool and viola THERE was nothing ! So basically he lied 🤥 in his listing luring people to think there was an indoor pool. He was nice enough to refund us 400$ on what we paid and will give me back my security deposit too. But now it’s been a month and I haven’t got it yet called the Vrbo customer service and all they said is TO WAIT AND WHEN I ASK TILL WHEN ???? They said WE DONT HAVE CERTAIN TIME WHEN what a stupid answer ! So I can just Rot in here and wait ?? Okey 😎 !
Love this booking app
by mandy collins on 2020/07/19 23:08
I have been using this app for over 10 years! Has never been a disappointment. Highly recommended for smooth trustworthy transactions.
Booking GNP
by X_RUFF on 2020/07/19 18:58
Fast, easy!
Vacation nightmare
by Dorjaml on 2020/07/19 18:38
It says that Verbo has combined with HomeAway. They are quick to take your money but very slow to return it! I applied for three different places the first two places the time was taken even though it said it was available. Finally the third place was available and did except me. But they charged me for all three places on my credit card and now I'm fighting to get the money back. I was overcharged over $4000 and it's been 14 days and still have not gotten my money back. Absolutely ridiculous no one to talk to they put you on hold forever. You can video chat where you're on hold for a half hour
Some good. Some opportunities.
by bhejabbejand on 2020/07/19 14:27
I like that you have filters that other apps do not when looking for a vacation spot (like “waterfront”). I found it annoying that I needed to reset my dates literally 100 times. You would recommend a similar property to the one I am looking at and somehow clear out the dates if I looked at it. Annoying.
DO NOT BOOK SCAM SCAM SCAM!!!
by jdnxbnxnsnsjsj on 2020/07/19 05:08
0 stars if I could.. Recently booked on the 4th of July and the home owner said we left the house nice and clean and taken care of which we did and then 11 days later she messages me saying things were broken and damaged and send us an charge of $500!! I told her to send proof and all she said was “oh my god..” what kind of person sends you a whole paragraph saying they saw so many issues with our stay and then you ask for proof and they come at you with “oh my god..” just ridiculous.
Hi Dustin! You’re the best!
by Patdmc on 2020/07/18 21:49
This app is great and so are all the mobile engineers!
Needs Repair
by Thutmosis86 on 2020/07/18 19:50
The website needs some work done: the Save function (Google Chrome) does not present a list of Trip Boards, so a new Trip Board must be created, each time. The iPhone app, does not suffer this problem.
App doesn’t show my booked trip
by cbode5 on 2020/07/18 18:15
I check in next week, I’ve received an email confirmation my reservation, but when I click to “access my rental” I’m taken to the App which shows nothing in my “trips” tab.
Beware the Covid Update
by erindavistx on 2020/07/18 01:22
This once great app is glitchy especially in regards to saving properties to Boards.
Fees
by michael10101982 on 2020/07/18 00:43
Fees are very high
Great experiences
by Mawmaw 6 on 2020/07/17 20:33
We have rented condos on Bald Head Island through VRBO several times and have always been pleased with the results!
Buggy
by Tugaim on 2020/07/17 18:03
The properties are great but the home away app and now the Vrbo app for months has been unable to load trip details, leaving us scrambling to find the correct info regarding the rental we are supposed to stay at starting tomorrow.
Horrible Customer Service
by DebRamirez on 2020/07/17 17:16
Wow! I've never experienced such horrible customer service. I really wish I could give these people zero stars. They are THE WORST. I not one to leave reviews but my experience with VRBO has been the absolute WORST! I am never booking through these people!
Great app
by rumbel on 2020/07/17 15:28
Terrific app. No problems. Makes scheduling trips very easy. We take lots of impromptu trips and this really simplifies the process.
Search takes too long
by SkyVixxen on 2020/07/17 05:06
Doesn’t save your preferences map keeps moving the search took entirely too long.
Inaccurate info
by dr. hauser on 2020/07/17 03:52
Several listings all show as not available to book. Very frustrating and unpleasing customer experience.
Adjusted date fiasco
by Ninnydawn on 2020/07/16 14:21
Asked homeowner to adjust my travel dates by shortening the length of my trip by one day. As it was well in advance of my stay, the homeowner was happy to oblige. I updated my dates of stay (minus one day), but my cost stayed the same. Homeowner then advised that VRBO had automatically kept the cost the same, just divided that total by a new number of days. It took me 1)completely cancelling my trip, 2) the homeowner waiting several days for VRBO to update the “renter” calendar 3) the homeowner blocking the dates, 4) and me completely re-renting the property - all I order to adjust my trip by one day. VERY INEFFICIENT ON VRBO’s PART! Thankfully, the property owner went above and beyond to accommodate my request.
Discriminators
by fordgarbage on 2020/07/16 04:43
Vrbo is a joke. Submit request, get declined. Call to ask why and “Alexander” from South America puts you on hold till you hang up. Hanna Williams from Big Fork Mt discriminates.
Don’t like the presentation of pricing
by Chris Rehm on 2020/07/16 02:42
Hate seeing something show up at 100 and final price is 200
Fees fees fees
by Sald10 on 2020/07/16 02:35
The App works great and my wife has found some great locations for us to vacation but The fees are almost as bad as vegas resort fees. Not discouraging you from using the app, just keep in mind that it will cost you more money than tax and daily rental fee.
DON’T USE VRBO
by Ivy hthffvfff on 2020/07/15 20:46
This site is a joke with no customer loyalty
Beds info
by Vickxen on 2020/07/15 17:09
Many listings have me digging for info on size of beds, ir it is not provided at all. It would be helpful to see that shown upfront. Thanks!
Generally easy to use
by Beata Martin-Rozumilowicz on 2020/07/15 16:25
Would be better if it had a flexible date function (all availabilities within a certain 1-2 month period).
great app,easy to use
by Bb0000 on 2020/07/15 15:40
Best app and love the company with the best customer centric support.
Vistas on the Gulf Beach Vacation
by Kevin and Dawn on 2020/07/22 14:30
My family booked Unit 506 in Vistas on the Gulf July 13-20th 2020. We had an amazing time! This unit was exceptionally clean and in a GREAT location in St Pete’s! The beach was groomed daily, the private beach was AMAZING!!! The property itself was well maintained from the unit, beach, pool, grill and lounging area...even the parking lot!!! The cleaning lady Karen even responded with a kind message upon our departure. I cannot put into words how impressed we were! I highly recommend this unit and location! This was our second stay in St Pete’s, our first was at Lands End in Treasure Island in which, I was impressed however, I would return to this location and unit! I have used Home Away, now VRBO in the past for several locations however, this unit surpassed all my expectations! Great location and in the heart of all popular locations in St Pete’s! The beach was FANTASTIC from the well grooming to dolphins feeding every morning and evening! The sunsets from the balcony was AMAZING! Also, walking distance to jet sky rentals and Banana Boat rides located directly on the beach to paddle boards that are delivered and picked up directly to you on the beach! Thank you to the home owners for sharing their peace of paradise! 5 STARS hands down!!!!!
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
VRBO
by kaiana77 on 2020/03/31 20:32
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
REFUNDS NOT ALWAYS PROMISED
by Charlie He. on 2020/01/10 20:26
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Horrible sharing features
by afunnyideal on 2020/08/07 17:33
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Romantic and wonderful vacations
by Arelys y Ruben Sanchez on 2019/08/05 01:11
For us everything was magnificent. From how easy we rented the condo , the quick response of the owner to confirm, The complete and specific information we receive. the conditions of the condo, the fascities and cleanliness are perfect. The bed is very comfortable, everything works properly and in case of any question the owner Mona answers quickly. The condo is on the second floor, very close to the elevator. On the first floor is the ice machine and the attention in the from desck is very nice and professional. Access to the pool and hot top is a short walk from the main lobby. The HarborWalk is beautiful, it invites you for a relaxing walk. It offers activities for all preferences and ages. On the boulevard there are restaurants, cafes, specialized in pizza and hamburgers, sea food ,ice cream .Anything you want ...everything be there To do the shopping I recommend the relatively nearby Walmart. On that side of the road you do not face the bad traffic of Destin. The beach are amazing, the sugar san and quite and warm-water. You can go in own car, golf car or hotel bus. Thanks Mona . We definitely will come back and will be recommended to all my friends and family.
I'm never using this app/company again
by nicoleellens on 2020/02/04 14:46
I booked a cabin via Vrbo and had to pay more in an "emergency deposit" than the cost of the trip itself ($750). That may have been the choice of the owner, but there should have been some sort of cap on what an owner can dictate for an emergency deposit. I was told by Vrbo that the deposit would be automatically released back to me by February 2 (a Sunday). Naturally, it wasn't. Now it's been two days past the auto delivery day and still nothing. It's ridiculous. My credit card company hasn't been charging me interest on the money because it was marked as a refundable deposit, but now that it's overdue, they've hit me with the full two months worth of interest. Money I'll never see again. And for what? Vrbo doesn't have a way for me to get ahold of them directly and points me to asking the owner about it, but he marked it as full refund over a week ago. There are so many aspects of Vrbo that I just don't trust anymore.
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Ripped off, left stranded by Vrbo
by 610Hokie on 2019/08/17 16:23
I booked a weekend house with Vrbo in July 2019 and through the course of making accommodations, we found that the gentleman misrepresented the number of guests his house would accommodate and would not allow us to stay with the number of guests we required. Because this information came to light within the cancelation period, Vrbo did not help us to get any of our money back despite reading our conversations and coming to the conclusion that it was indeed a misrepresentation by the property owner. They said the best they could do was to force him to correct his listing, but they could not make him reimburse us the $932 for the weekend rental, that it was between us, and he did not reimburse us at all, leaving us out $932. I would recommend making accommodations anywhere else with more certainty they are actually able to monitor false listings and to follow through with reimbursing renters who are misled.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Poor business in a national crisis
by Tara Kamath on 2020/03/22 18:52
We booked a trip through VRBO in Carmel from April 24th-28th for the Big Sur Marathon with another family. When Coronavirus became a national emergency, the race was cancelled and travel restrictions have been recommended by the government. I understand the VRBO policy to be 100% if within 60 days of travel, but I only see that I was refunded 50%. This is a huge loss for us because I paid in full when I booked it several months ago. We tried to contact VRBO by phone, and were on hold for 2 hours before we eventually gave up. I also tried to contact the property manager a few days ago, and have not yet heard back. I would hope that VRBO can do what AirBNB is doing for their customers (full refund for Coronavirus related cancellations). If not, we will probably not use VRBO in the future and we will share our negative experience with family and friends.
DO NOT RENT WITH VRBO
by 12345678910111/ on 2020/03/14 20:40
I don’t typically post things like this but I think people should be aware. These are scary and unprecedented times and no one knows what the next few weeks will look like. Most companies are being flexible with people as a good company should. Vrbo on the other hand is totally screwing up. They state that they are “encouraging owners to issue refunds” but are 100% standing by owners in their refusal to refund cancelled plans despite the country being in a state of emergency. I don’t know what type of person you need to be to to use a time like this to make a profit but it is definitely not the type of person I would like to associate with. Airlines, hotels, travel companies etc. are adapting and working with consumers. Airbnb is offering full refunds to customers but Vrbo refuses to budge. Shame on Vrbo and shame on the owners who are robbing people of their money without a second thought.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
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Description
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Bank transactions
by Cybergrey88 on 2020/08/09 16:52
The last payment for my reservation would not go through for some a reason. My financial institution showed a pending charge from VRBO but it took to long to complete the transaction. I tried to pay for it early but it wouldn’t said it had issues.
Love vrbo
by obkjrlb on 2020/08/09 14:38
Makes vacationing easy with lots of options. Never had a bad experience with any rentals.
Vrbo app
by Merrie Cardin on 2020/08/08 20:39
Doesn’t work
No customer service
by FatherGoalie on 2020/08/08 14:26
There is no way to contact anyone at VRBO with problems.
Worst place ever
by yagga_YAGGA on 2020/08/08 06:06
If I could give them a negative 11 I would.... they left me, my wife and five kids out in the hot 100 plus heat in AZ. There was People in the house when we arrived and I have yet to get my refund back.
Refund
by mmmjk7383 on 2020/08/08 03:18
Does not refund security deposit on time. No contact info for VRBO.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Horrible fees and payment confirmation
by horrible fees and payment site on 2020/08/07 21:47
The fees associated with booking are too expensive and will never use again!! Much more than any service out there. When submitting payment it doesn’t show amount paying to make sure correct. Very deceiving site!
Horrible sharing features
by afunnyideal on 2020/08/07 17:33
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
Via action Dreams to reality
by KBS Chief Anitcipation Officer on 2020/08/07 13:13
We love using this app to plan our vacations. Very well designed
Easy booking with so many great choices
by goliath45 on 2020/08/07 09:14
Well done
Easy
by toothferry 711 on 2020/08/07 00:03
Easy to deal with . Everything is clearly explained.
This app should be called maybe
by TapOut2487 on 2020/08/05 20:01
Like I said maybe ... The reason being maybe you’ll get the spot maybe not ! Also they double booked us ! Terrible app , and terrible service! Just go to Airbnb so you have more peace of mind .
Trash!
by Celow084 on 2020/08/05 16:01
This application is trash! We rented a house that was completely trashed and got no help from the owner and vrbo! We talked to both parties and they each pointed the finger at each other. The last result we got from them was to leave if we are not happy with the place. VRBO will not do anything to help you if have been given a terrible place to stay. I have pictures of how horrible of a house we rented.
Good
by angelikazx on 2020/08/05 14:28
Good
Trust the descriptions
by norma in nm on 2020/08/04 23:49
We have found that every property is exactly as described. All processes are efficient and accurate and we appreciate the high standards for each property.
Terrible search engine
by Dog5111 on 2020/08/04 15:20
The app keeps driving your search to what they want to show you rather that what you want to see. They need to make the search more like the Zillow and Realtor sites. I use to have a property listed on VRBO but discontinued using them and went to annual rental when they were bought out by Expedia. They dramatically increased fees to both the owner and renter and made it difficult to communicate with the renter and make changes to a reservation. Greed has ruined what once was a useful app and business.
Problems with available dates
by ElleBee5678 on 2020/08/04 11:21
Just this week there have been two properties where dates have been available yet after waiting 24 hours for owners to respond, the properties were actually booked during those times. It makes it very difficult for a renter to find a property. Renters should have a way to notify VRBO if property owners calendars are not correct.
Terrible smell, old and disorganized - Not worth for the price
by Mituscm on 2020/08/04 02:59
I paid 1400usd for 3 nights . When you pay this price you expect good quality and clean and organized space. Got into the apartment and it all messy , the closets full of old messy clothes with barely no space for our stuff. The smell is like mold. The towels old as it has been used for years. I am soooo disappointed that if I could leave now and go to a hotel I would. I chose this unit instead of another and paid more cause it was saying it was new and clean. The refrigerator was clean. The rest is old and not worth at all!
Great family vacation!
by campfirelakefun on 2020/08/03 15:38
Enjoyed a great extended family long weekend getaway! Loved the cleanliness of the property. Plenty of space for everyone to spread out - especially love the finished lower level which was an upgrade from the last time we stayed here. Plan to be back again next year!
Love VRBO
by abacobound on 2020/08/03 00:23
I have used VRBO for at least 15 years and have never been disappointed.
Wonderful
by I'm a big boy now,,,,,,,,,,,, on 2020/08/02 16:52
Trustworthy and simple. Love VRBO!
Great!
by Larm63 on 2020/08/02 16:13
Easy, convenient, and filters make finding the perfect rental fast.
Need feedback
by Hastings4him on 2020/08/01 22:48
I am unhappy with changes when finalizing my reservation. Confusing messages about pets being allowed .... But not in summer months?? If that is the case I need to cancel this reservation!!
Relax
by Teacup57 on 2020/08/01 20:33
On one of the busiest weekends of the summer, I was able to find a beautiful, relaxing place for my small family to simply enjoy each other for the weekend . Great peaceful location and both booking was easy.
Better than Airbnb
by LukePowers on 2020/08/01 04:07
Just had a great experience booking on Vrbo to Austin. Lots more choices and better value properties. They had everything from low end to very high end
Very easy to book.
by Used it for a few years on 2020/08/01 01:04
They need better filter option on the mobile app. Such as the price only within $50 and specifying that you don’t want a shared place.
House
by hhxvc gh on 2020/07/31 18:11
It is so cool it’s just like explodes my butWe booked a house and it was so great
App Needs Work
by Zoey13 on 2020/07/31 14:30
This app consistently spins and spins bringing up error messages. Please put some more work into making this app more user friendly.
DO NOT USE THIS APP
by ace boogie from the cleaners on 2020/07/31 11:40
Two times the app showed me listings that were available during my requested days. After booking and taking my money it said the dates were no longer available. It took nearly 3 weeks to get my money back and neither time did I receive my deposit fee that was paid to the hosts. Took my money and never even provided me a place to stay. Thumbs down
Bug with Amex
by Lemmy at em on 2020/07/31 02:18
Ongoing bug paying with Amex where it processes payment but doesn’t confirm booking and throws an error. Also charges the $59 damage protection twice. Painful to get refund as no-one answering phone. Happened with two separate bookings now over the course of two months. Had to switch to Visa to get payment confirmed.
Too many fees
by denniswnt on 2020/07/31 01:47
Never had a bad rental but the “service”, “administrative” and “owner” fees are ridiculous.
Sabal harbor
by Big todder on 2020/07/30 23:00
Sent a fake review due to my wife it was the worst experience I’ve ever had in my life air-conditioning was hot the pool light didn’t work only one toilet worth of two with 12 people in the house I hope everybody knows renter beware of this Mercedes do not rent Sable harbor ever again it was a nightmare
Dont buy
by Snsbdnendb on 2020/07/30 22:19
I got scammed on this stupid ass app, people can cancel your reservation whenever, and you won’t get a refund because of their stupid policy.
Would be helpful
by Windyhat on 2020/07/30 15:17
It would be helpful if you could look for a property with the Property ID number.
Hidden fees everywhere
by Whodatmd on 2020/07/30 02:16
There are numerous hidden fees and “protection packages” that are needed. AirBNB is better.
Cancelled trips
by SidderSue on 2020/07/30 02:04
My VRBO was cancelled again by the property owner. This is the second time this has happened. This cancellation happened over 90 days before our trip and I was told that I only will receive a $200 refund. I did not cancel they did and now wanting to keep over $500 of my money. I certainly hope that VRBO will make this right. I will not use VRBO in the future and if this is not made right will certainly encourage others to change to another vacation rental site.
Made our trip much more pleasant
by sad movers on 2020/07/29 17:03
Coming to Orlando was not a pleasure trip we helped our son and wife move to the area. Thanks for extending our stay when we realized we needed to stay longer. The house was perfect and allowed us to have a place without boxes to rest.
Unit #2502 Sand Castle II 20002 Gulf Blvd Indian Shores, FL
by TeddiGirl123 on 2020/07/29 15:24
Awesome condo, updated, clean, well stocked, great views & sunsets, TVs in all 3 bedrooms, guest parking, easy access to the beach through pool gates, and a great location!
Best week ever!!
by Eeee1133 on 2020/07/28 15:43
This place is absolutely amazing!! It’s a piece of paradise! We were able to completely unplug from all of life’s worries and focus on our boys!! Fishing and watching the sunsets made it magical!!! Every detail was perfect!! We have already booked a 2nd trip!!
Bed sizes
by Chaz&Mimi on 2020/07/28 12:05
Really wish there was a breakdown of the bed sizes on the app. Very hard to decide for a large family.
Filters
by Frank in Az on 2020/07/27 23:58
Every time you select a new location you have to resubmit all your filters. Very annoying.
Not functioning July 2020
by allofmynicknamechoicesaretaken on 2020/07/27 19:13
I’m sure it’s covid related but it shows that properties are available but it doesn’t allow me to book. Tells me to “try again in a few minutes” but we’ve been trying for 3 days.
Don’t use this company
by Disappointed with this on 2020/07/27 15:39
VRBO just ruined our vacation. They double booked and canceled our cabin the day before our trip. Not only do we not have a place to stay, but we are out the cost of the fishing trip we booked. They don’t care.
Dates
by maxmo9406 on 2020/07/27 02:14
Dates listed are not even close to accurate.
Beachfront
by Chris Segal on 2020/07/27 00:15
Properties listed as “beachfront” aren’t really.
Love VRBO
by LA Woman peace & love on 2020/07/26 22:06
We have stayed at some amazing, beautiful locations. This app makes it easy to do.
App is not User Friendly
by GDM-SAV on 2020/07/26 21:36
I’ve been using Air BnB for the past few years and decided to give VRBO a try this trip. So far I’ve only received one communication via email for either of my bookings. I’ve searched the app over and updated it, but I’m still not able to receive communication via email or text or leave reviews. We also had one great booking and one terrible one. The Air BnB app is seamless and easy so I’ll probably stick with it from now on. Air BnB values your input.
Terrible ap
by brad563 on 2020/07/26 00:37
Why can’t you make it clear (like the amenities) what size the beds are and not burry the info so deep or in some cases not at all.
Easy booking and communications
by Gitfishin on 2020/07/25 21:24
This is my 2nd booking this year through VRBO. It is very easy to use when reserving and provides great information on the properties. After you reserve a place the communication with the owner or property manage is great through the app. I was even alerted that my free cancellation period was coming to an end. Great service.
Getting a refund is a pain
by Wolf19887 on 2020/07/25 19:05
Getting a refund from a cancelled vacation or security deposit is difficult. Expect 6-8 weeks to get a refund. Absolutely ridiculous
Easy to navigate
by Lilolberk on 2020/07/24 19:29
I enjoyed the app and it had better search filters than the Airbnb app.
Airbnb is way better!!
by Britannianicole on 2020/07/24 16:21
Payments are ALWAYS DELAYED. Like how can you hold onto someone’s money? It has nothing to do with covid, they’ve always been this way. Also the communication between guests is no where near as good as Airbnb’s. There’s basically no communication. Would not recommend this listing service.
Sea Breeze is PERFECT!
by David & Lisa 25th Anniversary on 2020/07/24 14:03
The unit we stayed in was PERFECT for my husband and I! Larry was super helpful and nice and we couldn’t have asked for a better place especially for the price! We have found our new place to stay at Madeira!! It is only a 10-15 minute walk to John’s Pass and a 7-11 right across the street. Grocery shopping is about a 5 minute drive and lots of great restaurants! LOVED EVERYTHING!!
A Horrifically Bad Service
by Matt16081674 on 2020/07/24 00:03
This is one of the worst consumer internet services I have ever used. After reserving a place for a month, we tried many times to get the owners to respond to us and give us their contact information and information about how to get into the property. VRBO has not built in the communication and feedback loops that AirBnB has, and they were not particularly helpful. Ultimately the owner canceled the reservation six weeks later, leaving us high and dry right before our vacation was to start. I am never using this amateurish service again.
Worst stay ever!!!!
by cvbhgdy on 2020/07/23 23:19
Horrible service, the house had a hole in the roof and it was not cleaned.
Great map search feature.
by tamjos on 2020/07/23 22:32
The map search feature helped us find the perfect house.
Back again
by trason17 on 2020/07/23 21:27
So excited to stay once again at this beautiful house
Lots of people not responding
by Grrfbhf on 2020/07/23 19:13
I have tried to book three different houses for September and all three failed to respond within 24 hours
Jerk Owner putting it nicely
by pfrico on 2020/07/23 14:20
So off we go almost 3 hours to this house from our homes to Asheville for our friends 50 Birthday. Upon arrival no key in the box with the code we had. Walked around house and found a door open so we went in and found that there were other people’s stuff in the house. In the bedrooms, In the living room, kitchen, refrigerator. At first we thought maybe they had a late checkout but the surely weren’t pack up or in a hurry. Walked out side to call about key and people in the house. The owner who was a jerk was no help in fact he told us to leave we were trespassing but we had key code, confirmation number for our weekend, My friend had talked to you and had contact with you about amenities and other questions so you knew we were coming!!!!! We thought about gathering up their stuff putting it outside, but they had the key! And it was someone’s 30th Birthday there. And we figured why mess up their weekend when ours was already screwed!! So we left and they never knew we were there but I hope they get to read this and realize what happened and go after the owner!! Now knowing someone else was in the house!! We called VRBO, because the owner was no help and acted like we were bothering him as we stood with no were to go. We did vacate the house and went up to the street to make numerous phone calls back and forth to VRBO as Mr. I don’t care from New Jersey sat at his home with no care about the 8 of us!!! I would never rent from this guy again and I hope he only has one property because if he has more than 1 Lord help you if you rent from him!! To my knowledge he hasn’t even contacted my friend to offer any apology or anything! Way to go Jerk!!!!
Vrbo app
by V Bham on 2020/07/23 13:57
It’s really frustrating when one filters their search with specific dates only to have wonderful houses that are not available result in the options! Other than that, love Vrbo. We’ve stayed in many a wonderful homes via Vrbo!
So easy
by MADuke13 on 2020/07/22 21:34
So easy to use, great community!
Improve response
by A-liciaS on 2020/07/22 21:23
VRBO should improve on responses when a request is sent. The owner/manager has 24 hours to decline or accept your offer and a response should be mandatory. The renter takes to time to make the reservation and fill out payment. The least they could do is require a response. Not happy with how they are handling their communications.
Vistas on the Gulf Beach Vacation
by Kevin and Dawn on 2020/07/22 14:30
My family booked Unit 506 in Vistas on the Gulf July 13-20th 2020. We had an amazing time! This unit was exceptionally clean and in a GREAT location in St Pete’s! The beach was groomed daily, the private beach was AMAZING!!! The property itself was well maintained from the unit, beach, pool, grill and lounging area...even the parking lot!!! The cleaning lady Karen even responded with a kind message upon our departure. I cannot put into words how impressed we were! I highly recommend this unit and location! This was our second stay in St Pete’s, our first was at Lands End in Treasure Island in which, I was impressed however, I would return to this location and unit! I have used Home Away, now VRBO in the past for several locations however, this unit surpassed all my expectations! Great location and in the heart of all popular locations in St Pete’s! The beach was FANTASTIC from the well grooming to dolphins feeding every morning and evening! The sunsets from the balcony was AMAZING! Also, walking distance to jet sky rentals and Banana Boat rides located directly on the beach to paddle boards that are delivered and picked up directly to you on the beach! Thank you to the home owners for sharing their peace of paradise! 5 STARS hands down!!!!!
I can’t finish a reservation
by Lakesfemme on 2020/07/22 13:05
I can’t finish a reservation because an owner has mandatory heated pool fee in the summer which is just charging more money to customers
Rental in Primo Tapia horrific experience!
by Araceli Avitia on 2020/07/22 04:08
I booked a room at Primo Tapia Rosarito Beach Hotel Casa mar verde July 19 2020. This hotel is a complete nightmare. The room we were given should be condemned due to potential Covid 19 exposure. The worst experience I have ever had and I’ve traveled the world And know what is needed to provide a customer with a safe experience. I refuse to allow this poorly managed property to rip off other innocent people. I am demanding a full refund. We checked in and immediately checked out of this disgusting property.
Great company here and abroad
by CarolJoan99' on 2020/07/22 01:45
VRBO makes travel really easy. Their properties have never disappointed me at all. Whether here or in France.
Wrong email
by Villa1963 on 2020/07/21 20:48
Received a call from Vrbo for none payment. They didn’t have the right email to send notifications. So it became my fault they didn’t spell the email correctly. The owner and I worked everything out but don’t expect help from VRBO to take responsibility for errors.
2020 Family trip
by West tex on 2020/07/21 19:00
This was our third year to stay at this property! It is a spacious home that is right on the water which is perfect! Our family enjoyed four days of skiing, swimming, playing washers and relaxing. The owners are available and willing to answer questions when needed. It’s a great place and we look forward to next year’s trip!
Refund # 4433504ha
by Tired&Aggravared on 2020/07/20 23:29
So disappointed in the service we received and lack of response that we have gotten when trying to get a refund handled. Very disrespectful during a time when everyone is trying to handle issues.
Booking
by Gwencm on 2020/07/20 18:54
Received confirmation for an August booking but it doesn’t show up in my account.
Irksome reservation process
by Spencer_jms on 2020/07/20 15:52
BEWARE: If you don’t click on immediate reservation, they can wait 24 hrs and then not grant you the reservation on a whim.
Trying this app out
by Ahernmac on 2020/07/20 05:55
But nothing seems to be available Perhaps it’s due to covid-19 but I’m searching all of Texas and what we is available - I unfortunately can’t afford (over $1k / night).
Whether business or fun
by xavier jake on 2020/07/20 04:05
We love Vrbo and been totally happy with our use. Out of habit I check hotels then always end up with VRBO. Love having the extra room. Reviews are accurate so easy to pick.
SECURITY DEPOSIT AND REFUND TOOK SO LOOOOONG!’
by shane estela on 2020/07/19 23:12
This is my first time renting at VRBO! and will be my last ! 😡😡 first we book our stay and we paid everything then a week before our vacation stay the owner keep on adding things we need to pay and not to mention he is so slow in responding to my mails and questions. Anyway we came there and the listing said there will be an indoor pool and viola THERE was nothing ! So basically he lied 🤥 in his listing luring people to think there was an indoor pool. He was nice enough to refund us 400$ on what we paid and will give me back my security deposit too. But now it’s been a month and I haven’t got it yet called the Vrbo customer service and all they said is TO WAIT AND WHEN I ASK TILL WHEN ???? They said WE DONT HAVE CERTAIN TIME WHEN what a stupid answer ! So I can just Rot in here and wait ?? Okey 😎 !
Love this booking app
by mandy collins on 2020/07/19 23:08
I have been using this app for over 10 years! Has never been a disappointment. Highly recommended for smooth trustworthy transactions.
Booking GNP
by X_RUFF on 2020/07/19 18:58
Fast, easy!
Vacation nightmare
by Dorjaml on 2020/07/19 18:38
It says that Verbo has combined with HomeAway. They are quick to take your money but very slow to return it! I applied for three different places the first two places the time was taken even though it said it was available. Finally the third place was available and did except me. But they charged me for all three places on my credit card and now I'm fighting to get the money back. I was overcharged over $4000 and it's been 14 days and still have not gotten my money back. Absolutely ridiculous no one to talk to they put you on hold forever. You can video chat where you're on hold for a half hour
Some good. Some opportunities.
by bhejabbejand on 2020/07/19 14:27
I like that you have filters that other apps do not when looking for a vacation spot (like “waterfront”). I found it annoying that I needed to reset my dates literally 100 times. You would recommend a similar property to the one I am looking at and somehow clear out the dates if I looked at it. Annoying.
DO NOT BOOK SCAM SCAM SCAM!!!
by jdnxbnxnsnsjsj on 2020/07/19 05:08
0 stars if I could.. Recently booked on the 4th of July and the home owner said we left the house nice and clean and taken care of which we did and then 11 days later she messages me saying things were broken and damaged and send us an charge of $500!! I told her to send proof and all she said was “oh my god..” what kind of person sends you a whole paragraph saying they saw so many issues with our stay and then you ask for proof and they come at you with “oh my god..” just ridiculous.
Hi Dustin! You’re the best!
by Patdmc on 2020/07/18 21:49
This app is great and so are all the mobile engineers!
Needs Repair
by Thutmosis86 on 2020/07/18 19:50
The website needs some work done: the Save function (Google Chrome) does not present a list of Trip Boards, so a new Trip Board must be created, each time. The iPhone app, does not suffer this problem.
App doesn’t show my booked trip
by cbode5 on 2020/07/18 18:15
I check in next week, I’ve received an email confirmation my reservation, but when I click to “access my rental” I’m taken to the App which shows nothing in my “trips” tab.
Beware the Covid Update
by erindavistx on 2020/07/18 01:22
This once great app is glitchy especially in regards to saving properties to Boards.
Fees
by michael10101982 on 2020/07/18 00:43
Fees are very high
Great experiences
by Mawmaw 6 on 2020/07/17 20:33
We have rented condos on Bald Head Island through VRBO several times and have always been pleased with the results!
Buggy
by Tugaim on 2020/07/17 18:03
The properties are great but the home away app and now the Vrbo app for months has been unable to load trip details, leaving us scrambling to find the correct info regarding the rental we are supposed to stay at starting tomorrow.
Horrible Customer Service
by DebRamirez on 2020/07/17 17:16
Wow! I've never experienced such horrible customer service. I really wish I could give these people zero stars. They are THE WORST. I not one to leave reviews but my experience with VRBO has been the absolute WORST! I am never booking through these people!
Great app
by rumbel on 2020/07/17 15:28
Terrific app. No problems. Makes scheduling trips very easy. We take lots of impromptu trips and this really simplifies the process.
Search takes too long
by SkyVixxen on 2020/07/17 05:06
Doesn’t save your preferences map keeps moving the search took entirely too long.
Inaccurate info
by dr. hauser on 2020/07/17 03:52
Several listings all show as not available to book. Very frustrating and unpleasing customer experience.
Adjusted date fiasco
by Ninnydawn on 2020/07/16 14:21
Asked homeowner to adjust my travel dates by shortening the length of my trip by one day. As it was well in advance of my stay, the homeowner was happy to oblige. I updated my dates of stay (minus one day), but my cost stayed the same. Homeowner then advised that VRBO had automatically kept the cost the same, just divided that total by a new number of days. It took me 1)completely cancelling my trip, 2) the homeowner waiting several days for VRBO to update the “renter” calendar 3) the homeowner blocking the dates, 4) and me completely re-renting the property - all I order to adjust my trip by one day. VERY INEFFICIENT ON VRBO’s PART! Thankfully, the property owner went above and beyond to accommodate my request.
Discriminators
by fordgarbage on 2020/07/16 04:43
Vrbo is a joke. Submit request, get declined. Call to ask why and “Alexander” from South America puts you on hold till you hang up. Hanna Williams from Big Fork Mt discriminates.
Don’t like the presentation of pricing
by Chris Rehm on 2020/07/16 02:42
Hate seeing something show up at 100 and final price is 200
Fees fees fees
by Sald10 on 2020/07/16 02:35
The App works great and my wife has found some great locations for us to vacation but The fees are almost as bad as vegas resort fees. Not discouraging you from using the app, just keep in mind that it will cost you more money than tax and daily rental fee.
DON’T USE VRBO
by Ivy hthffvfff on 2020/07/15 20:46
This site is a joke with no customer loyalty
Beds info
by Vickxen on 2020/07/15 17:09
Many listings have me digging for info on size of beds, ir it is not provided at all. It would be helpful to see that shown upfront. Thanks!
Generally easy to use
by Beata Martin-Rozumilowicz on 2020/07/15 16:25
Would be better if it had a flexible date function (all availabilities within a certain 1-2 month period).
great app,easy to use
by Bb0000 on 2020/07/15 15:40
Best app and love the company with the best customer centric support.
Vistas on the Gulf Beach Vacation
by Kevin and Dawn on 2020/07/22 14:30
My family booked Unit 506 in Vistas on the Gulf July 13-20th 2020. We had an amazing time! This unit was exceptionally clean and in a GREAT location in St Pete’s! The beach was groomed daily, the private beach was AMAZING!!! The property itself was well maintained from the unit, beach, pool, grill and lounging area...even the parking lot!!! The cleaning lady Karen even responded with a kind message upon our departure. I cannot put into words how impressed we were! I highly recommend this unit and location! This was our second stay in St Pete’s, our first was at Lands End in Treasure Island in which, I was impressed however, I would return to this location and unit! I have used Home Away, now VRBO in the past for several locations however, this unit surpassed all my expectations! Great location and in the heart of all popular locations in St Pete’s! The beach was FANTASTIC from the well grooming to dolphins feeding every morning and evening! The sunsets from the balcony was AMAZING! Also, walking distance to jet sky rentals and Banana Boat rides located directly on the beach to paddle boards that are delivered and picked up directly to you on the beach! Thank you to the home owners for sharing their peace of paradise! 5 STARS hands down!!!!!
Cool Features
by afwife817 on 2019/09/13 18:51
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
VRBO
by kaiana77 on 2020/03/31 20:32
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Bad Service
by Marisela2020 on 2020/08/08 00:44
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
Stick with AirBnB
by tawn9816 on 2020/05/19 04:12
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
Our rental was disgusting, Home Away/VRBO didn’t help us
by Chlovert on 2020/06/24 15:50
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
Two Terrible Experiences
by amoffwife on 2019/12/13 04:17
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.
LESS THAN ONE STAR
by joshua moehring on 2020/03/23 19:33
I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!
Very limited features
by llj8 on 2020/05/28 16:53
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
Love the trip boards
by Heather Who on 2019/10/05 22:29
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph80439 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
REFUNDS NOT ALWAYS PROMISED
by Charlie He. on 2020/01/10 20:26
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Property and Owner Christopher Button
by designgalPam on 2020/03/23 15:45
I have no idea what to rate the property itself, but if I could give the owner Christopher Button zero stars, I would. This is a strong buyer beware. We had a death in our family one week before our trip, when I contacted the owner to see if they would work with us in changing the dates, he told us we would have to cancel and reschedule, and that he did not know what the policy was in regard to a death. He told us we should contact VRBO. Both of those show deception. Each owner sets their own policies. VRBO has nothing to do with that, nor do they have any standing to persuade an owner to work with a renter. If we had cancelled we would have lost 100% of our money, and freed him to rent the property to someone else. At that point, we discovered that at the time we booked, 45 days out, his policy was for us to lose 50% for a cancellation. Shame on VRBO for representing owners like this. Shame on me for booking with this owner once, but to think I would cancel (allowing him to rebook the property), pay him 100%, and turn around and rebook with him is crazy! BUYER BEWARE!
Great Rental Company-but Fee’s Galore!
by seriouslywhatever on 2020/05/06 18:29
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
Don’t use this app. Scammers use this app
by SMHHC on 2019/07/15 08:23
Bad company. I would give a 0 if I could. Don’t use this app!! I had an issue with the owner of the place I rented. She was a scammer. I notified the company and they did NOTHING about it. They told me I had to contact the owner to resolve any issue. Why would I contact a scammer to resolve an issue? After talking with 3 different people telling me something different, someone pretended to contact the owner and said they will call me back. It’s been 3 months and they haven’t contact me back. During this process, the homeowner had the company take down her listing. She knew that I had an issue and she tried to run and they did nothing about it. They didn’t care. Also, when I called the first time, the guy hung up on my face. They do not check the people’s listing, so the pictures you see could not be what your renting; even the description could be different. The listing I had was completely different when I arrived. This company will not solve issues. Customer service is terrible. I wouldn’t use this app again.
Best Vacation App
by Neithers on 2020/05/28 02:47
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol
Terrible experience
by smm1494 on 2019/12/08 23:42
I booked a rental through VRBO for New Years Eve months in advance. It was cancelled by the owner through no fault of my own, and I found myself without a venue for my event only a month before the holiday after friends had already taken off work and made plans to be in attendance. I contacted VRBO support who said they would help find me a comparable place and honor the rate within 4-6 days. After 6 days of silence, I called back to check in and was told that the customer service rep had lied to me and (despite their “book with confidence” policies) there was nothing they could do. After spending a lengthy amount of time on the phone trying to get some help, they emailed me two property listings in the specific location I told them I was not interested in. I have been searching for a new property independently for weeks now with no luck and VRBO has not so much as followed up with me. As a first time user, this has been an appalling first time experience with the site and I highly recommend against renting with them.
Awful during lockdown
by KT25668771 on 2020/06/14 18:41
I had rented a lakefront house, for a “staycation” about 50 miles from where i live. Well then the lockdown happened. I am a physician with a young child, who was exposed by a patient to COVID-19. I contacted the person I rented the house from and Vrbo. After multiple emails and phone calls, I basically got a response of “too bad.” The person I rented from was not pleasant to work with and worse yet, because I never stayed in the house - due to the government regulated lockdown - VrBo won’t let me review him. So basically I paid all of that money, got zero money back, even though Vrbo said they were encouraging renters to give “at least 40% of payment” back. The only money I got back was the deposit, despite being told I would get $400 back. I feel like I was scammed. I expected so much more from Vrbo, during a national crisis and pandemic. To add salt to the wound, AirBNB fully refunded its customers who had booked places during the lockdown. I encourage everyone to think twice before booking through Vrbo.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Horrible sharing features
by afunnyideal on 2020/08/07 17:33
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Romantic and wonderful vacations
by Arelys y Ruben Sanchez on 2019/08/05 01:11
For us everything was magnificent. From how easy we rented the condo , the quick response of the owner to confirm, The complete and specific information we receive. the conditions of the condo, the fascities and cleanliness are perfect. The bed is very comfortable, everything works properly and in case of any question the owner Mona answers quickly. The condo is on the second floor, very close to the elevator. On the first floor is the ice machine and the attention in the from desck is very nice and professional. Access to the pool and hot top is a short walk from the main lobby. The HarborWalk is beautiful, it invites you for a relaxing walk. It offers activities for all preferences and ages. On the boulevard there are restaurants, cafes, specialized in pizza and hamburgers, sea food ,ice cream .Anything you want ...everything be there To do the shopping I recommend the relatively nearby Walmart. On that side of the road you do not face the bad traffic of Destin. The beach are amazing, the sugar san and quite and warm-water. You can go in own car, golf car or hotel bus. Thanks Mona . We definitely will come back and will be recommended to all my friends and family.
I'm never using this app/company again
by nicoleellens on 2020/02/04 14:46
I booked a cabin via Vrbo and had to pay more in an "emergency deposit" than the cost of the trip itself ($750). That may have been the choice of the owner, but there should have been some sort of cap on what an owner can dictate for an emergency deposit. I was told by Vrbo that the deposit would be automatically released back to me by February 2 (a Sunday). Naturally, it wasn't. Now it's been two days past the auto delivery day and still nothing. It's ridiculous. My credit card company hasn't been charging me interest on the money because it was marked as a refundable deposit, but now that it's overdue, they've hit me with the full two months worth of interest. Money I'll never see again. And for what? Vrbo doesn't have a way for me to get ahold of them directly and points me to asking the owner about it, but he marked it as full refund over a week ago. There are so many aspects of Vrbo that I just don't trust anymore.
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
Three Successful Experiences
by tsparker90 on 2020/06/25 03:00
I have been using Vrbo for a year now. I booked a trip to a beautiful Condo in Florida, the owner was very responsive and when COVID-19 caused our plans to be cancelled the Vrbo and the owners were really responsive and the cancellation was simple. I was disappointed with our trip being cancelled and was worried that getting a refund would be a hassle and it was not... this made the decision to use the app again easy. The second booking I made was a success. The weekend getaway was amazing and the owner of the property was very responsive through the Vrbo app. Now I have just booked another vacation for December 2020 and the app made it easy to find/review options. I am sure this trip will be amazing.
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Ripped off, left stranded by Vrbo
by 610Hokie on 2019/08/17 16:23
I booked a weekend house with Vrbo in July 2019 and through the course of making accommodations, we found that the gentleman misrepresented the number of guests his house would accommodate and would not allow us to stay with the number of guests we required. Because this information came to light within the cancelation period, Vrbo did not help us to get any of our money back despite reading our conversations and coming to the conclusion that it was indeed a misrepresentation by the property owner. They said the best they could do was to force him to correct his listing, but they could not make him reimburse us the $932 for the weekend rental, that it was between us, and he did not reimburse us at all, leaving us out $932. I would recommend making accommodations anywhere else with more certainty they are actually able to monitor false listings and to follow through with reimbursing renters who are misled.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Poor business in a national crisis
by Tara Kamath on 2020/03/22 18:52
We booked a trip through VRBO in Carmel from April 24th-28th for the Big Sur Marathon with another family. When Coronavirus became a national emergency, the race was cancelled and travel restrictions have been recommended by the government. I understand the VRBO policy to be 100% if within 60 days of travel, but I only see that I was refunded 50%. This is a huge loss for us because I paid in full when I booked it several months ago. We tried to contact VRBO by phone, and were on hold for 2 hours before we eventually gave up. I also tried to contact the property manager a few days ago, and have not yet heard back. I would hope that VRBO can do what AirBNB is doing for their customers (full refund for Coronavirus related cancellations). If not, we will probably not use VRBO in the future and we will share our negative experience with family and friends.
DO NOT RENT WITH VRBO
by 12345678910111/ on 2020/03/14 20:40
I don’t typically post things like this but I think people should be aware. These are scary and unprecedented times and no one knows what the next few weeks will look like. Most companies are being flexible with people as a good company should. Vrbo on the other hand is totally screwing up. They state that they are “encouraging owners to issue refunds” but are 100% standing by owners in their refusal to refund cancelled plans despite the country being in a state of emergency. I don’t know what type of person you need to be to to use a time like this to make a profit but it is definitely not the type of person I would like to associate with. Airlines, hotels, travel companies etc. are adapting and working with consumers. Airbnb is offering full refunds to customers but Vrbo refuses to budge. Shame on Vrbo and shame on the owners who are robbing people of their money without a second thought.
Horrible experience. Use Airbnb!!
by Chickachick on 2020/06/24 21:28
This was my first and will be my last time using VRBO. Not only did they make me purchase a $60 insurance policy, they also charged me a $300 damage deposit. After a few weeks upon my return home, I realized I hadn’t received my $300 damage deposit back yet. I checked my VRBO account and it said that my deposit would be returned to me by the 24th. On the 25th of the month I get an email saying that it’s going to take 3 to 4 weeks to process my damage deposit due to higher traffic? So basically I’m not going to get my $300 back for two months after my trip. Airbnb doesn’t make you “buy” insurance separately and doesn’t make you pay a damage deposit. Also my rental had a ton of house rules, like do all your own laundry before leaving, strip all of the bedding, run the dishwasher, and take out all the trash. Never ever ever using Vrbo again.
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