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Beach house? Condo? Cabin? Your perfect vacation awaits. Travel better together with Vrbo. Meet the new Vrbo Vrbo has a fresh new look, but our commitment remains the same: helping family and friends travel better together. Search over 2 million unique places to stay in 190+ countries. • Browse vacation homes with pools, backyards, and all the room you need. • Find some vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. Find a place everyone loves using Trip Boards. • Tap the heart to easily save and compare places you love. • Invite friends to join your board and help you plan. • Comment and vote on your favorite places. Book securely, anywhere. • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card or Apple Pay. It’s easy and fast. Hit the road. • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your inbox anytime. Note: Currency is displayed as USD in the property listings unless otherwise noted. For more information please go here: www.vrbo.com/mobile
You don’t always get what you pay for.
by Ree disapointed on 2019/06/17 03:38
Requested a 2 bedroom and ended up with a studio with a couch. Never again will I book trough them!
Don’t use them to book
by Unhappy529 on 2019/06/17 00:42
I have never had a company be so hateful to me over the phone. I talked to two people and they were both unhelpful. They said the problem was with their app and not to use it. They charged their fee 7 times to my account and in the end it didn’t get booked. They said I just need to contact the owner.
They nailed it. When it comes to managing our rentals
by RainbowRiverLodging on 2019/06/17 00:14
Great company
Great experience with booking
by babs088 on 2019/06/16 23:57
This transaction has been so easy. I will definitely deal with VRBO in the future. Thanks!! Cannot wait to see our property. It looks so lovely in the pix.
Boat
by bwcrippen on 2019/06/16 14:21
Can I leave boat at dock Gainsbend looking at 6/23-25
Whole thing is a fraud
by ThisIsPDGen on 2019/06/15 22:26
DONT USE THIS APP. I repeat DONT USE THIS APP. Go use AirBnB even if it’s a bit expensive it’s worth it. After booking owner didn’t respond. After several calls and texts no response. This apps customer service is a Joke. $10 service fee is robbing people.
App error
by The_Trane on 2019/06/15 19:12
Can’t book some places that say they are available but good selection
Horrible customer service!!
by homeless matt on 2019/06/15 16:43
My coworkers and I rented a house for two weeks through vrbo. Found out the homeowner canceled but not until we were at the house trying to check in. So they could save money. They have been moving and booking us from hotel to hotel until they can find something through their own service. Still moving and wasting money instead of being in a fully accommodating house. Worst rental service ever. They do not care about you! I would NOT recommend VRBO to anyone!
Was this resolved???
by tricot52 on 2019/06/15 12:24
I do not plan on continuing on your site if this customer did not get resolution.
Verb no help
by lumpy123& on 2019/06/14 15:57
Wanted to talk to owner before we put down money but no way to get a hold of them tryed several times with no luck end up losing the week because we did not put money down before talking to the owner?
Extreme Glitchy App That Doesn’t Work
by Nickrow99 on 2019/06/14 12:40
Terrible app experience. I just downloaded it cause I was added to a trip but I can’t get the app to load my trip. Took me 5 tries to crest an account via Facebook. Everything is glitchy.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
True costs are buried
by Wavemuxer on 2019/06/14 02:24
The rates quoted when viewing a property are misleading. A $3000/month property shown on the leading page of a listing can actually be $4500 once cleaning, vrbo fees and taxes are included. If I wanted relative rates I might as well use ***.
Lack of response
by gymchic17 on 2019/06/13 22:09
Lack of response
Payment alerts 1:40am
by getting ticked off in Jersey on 2019/06/13 19:03
I have enjoyed using VRBO in the past, but the endless payment alerts starting 11 days before the do date has to stop. My due date is June 20, but last night I received 2 personal emails plus 4 VRBO alerts one was at 1:00am. Come on enough already, are you run by a credit agency?
Super Easy!
by Eat out daily on 2019/06/13 15:06
The app is great for saving favorites and the workflow for the checkout process is very intuitive! Especially like the ability to directly connect with the homeowners for any questions like type of coffee maker.
No phone support
by jraines on 2019/06/13 01:38
Their phone support is non-existent. They limit the number of inbound calls and you get a recording to "try again later" Chat support was OK. But the property owner is Awol and I'm having to rebook at the last minute. airBNB is MUCH better. Stay away from VRBO and their parent company HomeAway.
Great properties !
by jcurbow on 2019/06/12 23:37
We have loved going to Palm Springs , this is our fourth year - great house and great times are had by all !
The best!
by 85020soozie on 2019/06/12 22:23
We wouldn’t use any other platform to book our vacation stays! Always the highest quality and easiest browsing: Quickly narrow down the type of venue you are searching for. We’ve been customers for over 10 years.
Highly recommended
by Cassandra526 on 2019/06/12 12:38
I have booked multiple trips on VRBO and never been disappointed! Don’t hesitate
Ocracoke, NC 2019
by Maryberry99 on 2019/06/12 12:35
Such an easy way to book the perfect spot for a getaway for my husband and I and our dog! Thanks VRBO... mad love for Ocracoke Island, NC. Best place to let go of the worries!
Not satisfy!!
by Marilu0421 on 2019/06/11 21:37
I ordered a house and I did not received the address after I made the payment. Now I would like to received my money back.
Great App, A few glitches
by FaraazH_TX on 2019/06/11 19:17
I loved the app, was able to find a great vacation rental at competitive prices. Only reason they lost a star was because I found a few glitches when booking, like when I got to making a payment I received an error message.
Awesome
by mymommasgirl83 on 2019/06/11 15:29
I have never had a problem with book long through this site. So far, so good.
User friendly!
by amandaSuez on 2019/06/11 14:43
Have always had a great experience with VRBO rentals. The app makes it even easier to keep track of properties, messages, and explore new adventures!
VRBO reliable, responsive
by MikeandDee on 2019/06/11 14:06
I’ve been using VRBO for the last 4 or 5 years to book our family vacation. They have been very reliable in description and location of the summer homes that we’ve rented. They have been very responsive to any questions we might have, and very responsive last year when part of a tree fell close to our rental. We made one call and the owner had someone there removing the whole tree so we could continue our vacation. Even gave us a discount for any trouble it may have caused. I will definitely use VRBO when looking for a rental for our next family outing.
Used to love it!
by Cyndaisy on 2019/06/11 13:27
This was my go to vacation rental spot.....until the taxes and fees became ridiculous. I only use when everything else fails.
Great app
by shbrli on 2019/06/11 12:23
Always so many options. Have used Vrbo several times.
Terrible interface
by aaaaaeeerrr on 2019/06/10 15:13
The automated assistant is useless
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Clearlake rental
by jme and xavier on 2019/06/10 00:49
Thank you very much for letting us vacation at you’re house. We can’t wait.
Not as user friendly as previously used.
by GmaPeanut on 2019/06/09 19:40
Have been trying to confirm payment and reservations with out luck. Not user friendly.
Lacking
by Ken Tune on 2019/06/09 05:48
Needs clear bed layout Kitchen Or not And owner reviews of guests.
Family Fun
by Man of narwhals on 2019/06/07 23:08
We have had some many great family trips thanks to VRBO and just booked our latest to London!
The best booing site!!!!
by kelsomm on 2019/06/07 05:12
I have used this for the last 2 years for booking my vacations and it’s very easy to use, and always comes up with the best deals.
Don’t Use VRBO
by Sarahh C on 2019/06/06 18:38
Had our card hacked and the payment for the rental house went through 2 times. Call customer support they didn’t speak good English and couldn’t understand, finally got someone that understood and said they don’t see where it went through 2 times. We called our bank and the bank said they definitely pulled it twice and that we better turn it in as fraud. Besides all that there are a lot of fees associated with VRBO.
Quite Intuitive
by Havre de Grace Tom on 2019/06/06 02:46
Third Vrbo booking and not only are the properties great, it’s easy and safe to do the booking. Love it!
Waste of time
by Amcankid on 2019/06/05 20:23
Trying to book a house for our daughters college graduation a few hundred miles from where we live. So far after multiple requests I am getting very frustrated. One response was that the house is not available for the dates selected. Then why is it available on the site before I picked it and even a day later after being told it wasn’t not available. Another response said they are not booking reservations a year out. Again, then why does it show it’s available on the website? Another response was they don’t rent their house out for less than a three month minimum.. Then why on the website does it say three DAYS minimum and told me it’s available for the days picked? I’ve been working for three days trying to find a house that is in our price range. Every time you send a request you have to wait a few hours to get a response only to find out it’s really not available after all. Very frustrating to say the least!!!!
No hotel/motels for this family
by gmabjw on 2019/06/05 18:19
We have used VRBO homes in SanDiego CA, Hilo HI, Paia Maui HI, Waco TX and St Charles IL. We have celebrated 3 weddings and 2 mini family reunions. VRBO is the only way to go, or should it be stay?
Great!
by Coal miner1 on 2019/06/04 22:00
Awesome app!
Great app
by bdjdoshwuudbfodnsb on 2019/06/04 17:10
VRBO is the first site I check when looking for a place to stay for vacation. It’s very user-friendly.
Love it
by saltydog6 on 2019/06/04 01:10
Love it
Unpredictable
by frquent Uber user on 2019/06/03 23:36
I booked one house months ago, the property manager 7 days before the trip canceled because previous tenants wouldn’t leave. Booked another place they canceled because they said the county doesn’t allow short term rentals anymore. Frustrating because we have 8 people traveling a long distance for the trip.
Prices not matching
by 1rodrizzo on 2019/06/03 22:24
I have tried booking 2 separate properties today and the owner has sent me back higher prices both times. Like $2k higher on a $4500 booking. Called VRBO they blamed the owners, and of course the owners blamed VRBO. It’s been so frustrating
Translation
by jeo4now on 2019/06/03 16:03
There is no easy way to translate things to English. At least not on the app. When I hit the chat button to ask a question it doesn’t understand the words translate to English so no one is available to help me
Not much help with specific info
by l shaw on 2019/06/03 11:54
I followed directions to download app for important check- in information. I cannot find the information on the app. I started a live chat and the representative did not understand my questions. I need to know how to get parking passes, the keys and I have done more questions, I would like answers prior to arriving Saturday afternoon. Not much help
Handicap
by Jacob Bylund on 2019/06/02 15:49
You have many homes listed as handicap and hardly any are. It is disappointing the your members mistakenly list their property in this way. But you should police the issue. You need to do better.
Good info
by Dfyhvszcvjrdfghnvddghj on 2019/06/02 14:15
Good info
Vacation was great!
by Cindy Frederick on 2019/06/01 12:55
The house and location are very nice! Beautiful sunset and we really enjoyed relaxing and enjoying the beach and the beautiful weather we had a very nice rental
Could be a lot better
by wonphatdeeva on 2019/06/01 06:11
It’s not as good as the Airbnb app. One rec should have refund policy viewable on main page of property. Also should make owners describe the bedding of each room aka bed 1 queen/ twin/ pullout bed.
Properties not available when listed
by update your posts on 2019/05/31 20:42
This is my 5th attempt to secure a property. I have put my card info out there 5 times to commit to a 3 month stay ( usually required by owner) but then they come back and say the property is not available!!! Frustrating
It keeps crashing!
by pklakebum on 2019/05/31 14:00
When it works it’s a good app, I use it all the time to book vacation rentals but here lately it has been crashing every time I try to search for anything
A wonderful place
by cowabungahead on 2019/05/31 13:46
We just returned from our stay at Villa Madeleine. Jackie has supplied EVERYTHING that you could possibly need for your visit. The home is lovely and you can see the gorgeous blue ocean from almost anywhere in the villa. The pool is always waiting for you and the water was always delightfully refreshing. We loved the Temperpedic mattress. We woke every morning refreshed. Thank you for sharing you wonderful home.
Info
by Floyd Scenard on 2019/05/31 01:52
Can’t get contact info after booking
Use
by mbiamonte on 2019/05/30 15:44
Have had difficulty receiving messages regarding our stay. In the future, please send regular texts as I don’t find the website very user friendly
Payment issues
by vacationer... on 2019/05/30 14:01
VRBO kept declining my deposit after taking quite some time trying multiple cards including a debit card. All of the cards had sufficient available credit. After calling VRBO and being transferred to a few departments, they suggested I contact the property manager directly for an alternative payment link. The manager stated they only take payments via VRBO. Well, after trying several different times I waited and tried again first thing in the morning and the payment finally went through. This was obviously a system issue with VRBO that should have been known about by their support team.
Lisa Sanford
by Lisa Tatsch-Sanford on 2019/05/30 12:09
I very much enjoy and appreciate using VRBO. We always seem to find the perfect places for our trips away from home using VRBO!
Review VRBO
by TheWrenns on 2019/05/30 11:19
Really love this APP!!
Annoying.
by Looooooveeit on 2019/05/30 03:54
I used VRBO before And ended up deleting the app when I wasn’t traveling and looking. Now every time someone sends me a rental property on this app it always forces me to download the app which is annoying, I just rather view it in Safari. Please fix this issue.
Great Service
by Clayfoodgirl on 2019/05/30 01:10
We use VRBO for all our traveling. It is so convenient and the reviews really give good input. Takes the guess work out of picking a place!
App malfunction
by Ashbrook1218 on 2019/05/29 21:21
The prices keep changing when I go to book the rental.
Easy way to get away
by Gnccracer on 2019/05/28 23:03
Find the property you desire in your budget and a couple Clicks later you are booked and ready to relax! Easy as can be!!!
Okay
by AliciaWilliams32 on 2019/05/28 22:48
Real time super slow and the virtual assistant told me my place didn’t have a bathroom really🤔👎
Great App!!!
by Livin Our Dream on 2019/05/28 13:09
I have used VRBO for several years and have never had an issue. Love the people who have homes listed, easy to work with and an awesome way to book our vacations!!!
Vacation lover
by Healthloving Mom on 2019/05/28 01:02
We so enjoy VRBO for family vacations. The flexibility and variety of rental options is fantastic! We are always excited to pull up the huge number of options available wherever we might travel.
Vrbo
by tessa2006 on 2019/05/27 22:16
I love using Vrbo wonderful website. Use it often. Love the homes
Athens City Centre
by CCynthia55 on 2019/05/27 17:19
This property was excellent. The apartment was in a very good area with several restaurants, coffee shops and a bodega like store across the street. The apartment is adorable, kept up very well and very clean. Very secure as well. The owner George gave us many suggestions for restaurants and we tried several and they were amazing. We would highly recommend this property. Thank you George for making our stay in Athens very pleasant!
Love VRBO
by PH859Ski on 2019/05/27 17:06
Great site, easy to use and save planned vacations. Mobile app works well when you only have a little time to search.
Better screened properties
by Wonderwoman.aa on 2019/05/27 15:47
We have been happy with the honesty of the properties on your sight. We have used other travel sites, we have been disappointed by the poor property choices,and misleading Information by property owners.
Much needed competition to Air bnb
by capta est cognomen on 2019/05/27 11:13
This application has more quality choices than Air bnb but unfortunately the app is wonky and doesn’t supply all the information necessary to make an informed choice.
App links do not work
by prettyfullbucket on 2019/05/26 14:26
When sending a link of a rental overview in messages the link does not open correctly in either safari or the app. Makes it more confusing to try to arrange trips with friends. If the link opened without any issues in the app if you have it, or in safari if you don’t, would be 5 stars.
Best Options
by noADTapp on 2019/05/26 14:01
VRBO has the most, and best listings compared to other sites. I like the ease of plugging in my filters to narrow my search down.
Much better than AirBnB
by Mynamedoesntmatter on 2019/05/25 20:39
Many more filters than ABNB. Easy to use.
Misrepresented rates
by mom2kolby on 2019/05/25 02:47
It is so frustrating to put a max nightly rate in to have properties come up, only to find that not one night during the whole year is the advertised nightly rate. That or the extra fees that are tacked on doubles the nightly rate. This is why I booked direct last year and saved a ton. So disappointing when owners lie to get their homes viewed.
Don’t do it!!!!
by f**ked! on 2019/05/24 22:37
Very misleading info on property now I’m being told there are NO refunds on bookings!!!
Help
by Yoginor on 2019/05/24 00:33
My vrbo owner won’t return my email and when I contact customer service it is automated and I cannot get help.
No response
by Dolores Maya on 2019/05/23 05:12
No answer from owner
Condos
by farmgirl1980 on 2019/05/23 01:29
The website shows all the amenities but then you find out because I went through you all there is no access to the water park for my grandbabies
Great app
by Love solitair on 2019/05/22 11:17
It actually lets you search for exactly what you want
Love the options
by Angeladky on 2019/05/21 03:38
This app is great for searching for vacation rentals, but could be so much better if you could see the total cost instead of the daily rate. The daily rate means nothing when the fees are so high.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Great place
by ClayVines on 2019/05/20 17:02
Totally nice to rest and relax.
Site is frustrating to use
by #1 ScrabbleMom on 2019/05/19 20:19
We used to enjoy the VRBO site and used it frequently. Now the site is frustrating to use. Would be much better if it only showed you places that are available for your selected dates
Vest traveling site
by Celaya33 on 2019/05/19 01:04
I have uses this website for years and have always been pleased
Dr. B. Scott & Melinda Winkler
by BIG DADDY WINK on 2019/05/18 06:39
Looking forward to once again using VBRO, who had yet to fail our annual vs actions.
More transparency please
by thevoiceofreason_brett on 2019/05/18 05:45
It would be very helpful and beneficial for me to easily see the name of the condo, the floor and Until # ! I don’t like being in the dark and have to jump through unnecessary hoops to know what the condo number is and where in the building it’s located. I know Panama City Beach and Destin and Pensacola very well since I have been visiting the Gulf for 30 years ! I just need to know the name of the resort, unit #, location within the building and the price and availability so I can quickly see what’s available for me when I want to visit.
Gotten good results.
by PoodleAunt on 2019/05/17 01:23
A few years ago, our son suggested I check out VRBO and I did and have used them since. Haven’t had a bad experience yet and that says a lot. We have had terrible results a couple of times with other ‘big time’ places.
Horrible
by Me!123456789@ on 2019/05/16 23:21
Limited selection, prices are outrageous, Airbnb is ten times better. If you select a price range be prepared to pay at least 5 times that. I thought some of the cleaning fees on Airbnb we high. The “management fees are more than the actual rate of the place! Then all the other fees on top of that!
Makahuena. E-1307
by hip senior on 2019/05/16 21:20
We’re really enjoying our stay at this condo in Poipu Beach, Kauai. It’s quiet, comfortable, well equipped and maintained. I listen to the waves crashing at night as I fall asleep. There’s no a/c but plenty of fans and 3 large ceiling fans that keep the 2 story condo comfortable. Also it’s nice to have a washer/dryer on our 12 night stay.
Always find what you want where you want !
by Luckileebob on 2019/05/16 01:08
The VRBO app is a great addition to the website it’s very easy to navigate extremely easy to contact homeowners and to make a reservation !
App keeps going black and closing
by Richardson1968 on 2019/05/15 19:52
I have deleted and reinstalled. Nothing but issues!!!
Missing some key search features
by Steph20854 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
VRBO
by Kshoe73 on 2019/05/14 21:42
I love going thru VRBO to find our vacation rentals. They're easy to deal with, the VRBO site shows you all the information needed to book a property suited to individual needs!
Chat is HORRIBLE
by davecronin2 on 2019/05/14 16:59
That is all.
Vrbo
by Tintagle on 2019/05/14 01:23
This website is virtually worthless. I have already booked a week and cant get answer on house code parking or any arrival information.
Life of Riley
by Skatewith8 on 2019/05/13 22:51
I’m booking a condo two months out for a golf tournament with my brothers This was beyond easy it was simple and explainable If only I could play golf as smooth as this experience I would be breaking par all the time
Douglas
by Bruce 1954 on 2019/05/12 18:53
Working with Douglas was a great experience. He was very helpful and went out of his way to correct issues with VRBO process. He would be great to rent from too.
Great time.
by Crististewart on 2019/05/12 15:58
The house is very nice and plenty of sleeping space. We all had a great time. I would definitely rent this one again.
Don’t use VRBO
by OsakaMama on 2019/05/12 03:11
I have been an owner and renter and no longer recommend this app. In the beginning, five years ago, it was great. Now, there are so many restrictions on how and when an owner/renter can contact guest/owner. It is all designed around profit for VRBO. Owners have become merely pawns to help make VRBO profits.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Top Notch !
by clemson mother on 2018/05/14 12:48
This home was amazing! Everything brand new and top notch from the furniture to kitchen pots and pans to towels and linens. The view of Lake Keowee was breathtaking from every room and porch in the house. My family came in from Europe, Cleveland, OH and California for my sons Clemson graduation. Plenty of room for all to spread out and have private bathrooms and wildly comfortable sleeping arrangement. This was the perfect place to enjoy our time together. We soaked in the hot tub overlooking the lake, paddled around in the kayaks, went fishing off the dock, sat around the fire pit at night, used the big green egg for dinners on the deck. we rented a pontoon boat and jet skis from nearby Lake Keowee Marina. The coveted dock was large and accommodating. Being 30 minutes from Clemson allowed our son and his friends to join us on the water during the day. We did not want to leave. The owner Tyler was great. He was available before our trip as well as the entire weekend to answer questions and make sure we had everything we could possibly want. It was a privilege to stay in this fabulous lake house with my family. Thank you.
Relaxing & Wonderful...
by Tash1231 on 2018/10/30 18:28
Visited during the 2nd week of October, after the 2 hurricanes hit the southern east coast. I was afraid of what we might find but we were pleasantly surprised. This area wasn’t affected by the looks of things. The accommodations were wonderful. Didn’t do any cooking during our stay but all the kitchen items were available if we wanted to. The walk to the Beach via the Boardwalk is quite a distance if you’re carrying a lot of things like a cooler, towels, umbrella & beach chairs (which are provided) so I suggest the shuttle service “in season” & check with gate security to see when they’re running “out of season”. Both outdoor pools are great but they close early (7:00pm) out of season which was disappointing. There are 4 tennis courts (one for each building) however they’re all located within the perimeters of building #4 & if you’re sitting out on a balcony the noise can get loud as everything seems to echo. Not a major issue just pointing it out. All in all our stay was wonderful. Definitely looking to return.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph20854 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
Calendar Concerns
by maxiejacks on 2019/02/17 01:36
Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.
Incredibly Beautiful Vacation Home
by Allenorgan01 on 2018/10/03 20:46
My family and I recently spent time in the beautiful vacation home of Katherine and Jason Mitchell in Panama City Beach, Florida. This is the most stunning condo I have ever stayed in. It’s actually more like a home than a condo. The colors are so easy on the eyes, and it was immaculate. The furnishings and appliances were all new and in excellent working order. The owners of this condo went way above the normal in the things they provide. They have thought of everything....things other condo owners have never thought of. There was nothing that we needed that wasn’t already there waiting for us. Both Mr and Mrs Mitchell were so accommodating. We have a new vacation home in Panama City Beach, Florida. After spending time in the Gulfcrest Condominium, I would never want to stay anywhere else. If I could rate it higher than a 5 star, I certainly would. Can’t wait to get back down there.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Like to see a filter added in search mode
by Kahlua82315 on 2019/04/19 19:19
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
App is not accurate for finding listings in area desired.
by frustrated property searcher on 2018/12/30 14:25
Not user friendly. Interested in a certain area and unless you you the map it shows properties in other towns. Waste of time. If I am interested in Longboat Key why do I get all other areas Cortez, Bradenton,Anna Maria and Siesta. If I search for Longboat Key, I should get Longboat Key Listings first then surrounding areas according to distance of area searched. I have been interested in several properties and when I search for them on the map they are NO WHERE NEAR the area I am interested in. Waste of time!!! Not at all user friendly. Other vacation rental sites are more accurate with searches in specific areas. I have traveled to the same complex each year so I know the area I want to stay in and when I search for that property I have to search scroll through 12-30 pages of properties that are no where to find the property.
Perfect little condo in downtown St. Augustine
by Dixey2 on 2018/12/01 01:49
My husband and I stayed for a week at this wonderful quiet 2BR condo. It had everything we needed. We happen to meet the owners and they were very nice and easy to work with. We especially loved the deck where we would end our days watching the Red Sox playing and winning the World Series! It was also a perfect location to walk to many of the excellent restaurants (The Floridian, Catch 27, Casa Maya, Michaels Tasting Room just to name a few) and also to take in many of the historic sights of St. Augustine without having to move our car. We would definitely recommend this condo and hope to return soon. Mike & Marie
Flat in London
by Ann from Colorado on 2018/07/02 11:27
We just spent 3 nights in Gerry’s flat. She was so very helpful from the time we booked until we left. We spoke many times and she was able to guide us through airport transportation etc. The location of the apartment is simply priceless. We didn’t want to rent a car and everything was directly at our door. The tube was so easy to maneuver. We didn’t spent much time in the apartment but it was exactly as advertised. We have two teenage boys so the pull out couch worked great. The bedrooms were large enough and two bathrooms really helped. Again, Gerry was excessively helpful and I’d highly recommend staying in her apartment. Great trip!
Bait and switch
by Budjet on 2018/09/11 16:00
Please make sure that your vendors input minimum-night limitations so that we do not waste time making a reservation and then having it canceled because we are not staying enough nights. It should be relatively easy for vendors to identify minimum-night limitations in their ads on your site. Otherwise, making such a reservation, and then having the vendor call to talk you into staying another night or face a unilateral cancellation, is not only an unfair “bait and switch” but also a breach of contract facilitated by your service as the vendor’s agent. I trust that you will allocate resources to make such limitations easily available for vendors or else require vendors to abide by agreements struck through your service if they fail to do so. Good luck!
VRBO reliable, responsive
by MikeandDee on 2019/06/11 14:06
I’ve been using VRBO for the last 4 or 5 years to book our family vacation. They have been very reliable in description and location of the summer homes that we’ve rented. They have been very responsive to any questions we might have, and very responsive last year when part of a tree fell close to our rental. We made one call and the owner had someone there removing the whole tree so we could continue our vacation. Even gave us a discount for any trouble it may have caused. I will definitely use VRBO when looking for a rental for our next family outing.
They lie and cheat!!! Use another app
by Starstruk76 on 2019/02/07 04:26
I have been on a winter tour of the western states since Jan. 22, 2019 booking anywhere from 2-6 nite stays using this app. In total I have booked 13 nites at 4 different locations. I have my dog with me. In every booking request I: 1. queried for pet friendly properties and, 2. upon entering details of my stay and i dicating a pet would be present was, 3. quoted a flat rate plus various fees and provided a total for my stay. ***** Note*****I indicated that I was bringing my dog in every instance. Yet, in every case when I checked in, I would learn from the owner that the quoted and confirmed price charged by VRBO/Homeaway didn't include a pet fee because the owner wasn’t aware a pet would be present? How is this even possible? This is problem with the app interface that results in a negative experience for the owner and the traveler. In some instances additional- *hidden* pet fees were charged up to 50% of my whole stay. When I called to complain, the agent was rude, unhelpful and didn’t make any effort to understand my problem, or to help me resolve it. I guess they are ok with making the end-user feel cheated? Will never use this app again because they are bait and switching! First pets....then what?
Terrible experience with booking
by Tp718 on 2019/03/14 03:44
Online booking-I put in all my credit card info only to have an error message said try again in a few mins. So I did and received another error message. Tried again now my dates aren’t available. Try few minutes later room is available again and I had $61 pending charge and $0 charge. Didn’t know if it went through or if I should find another place. Call and they tell me its available at a higher rate now. So I’m connected to booking and give all my info again I get confirmation from representative. Then I never received confirmation email or charged. I call back and they have no record of my reservation now i can book it again at an even higher rate. What is going on with VRBO? Highly disappointed. Previously never had issues like this.
The information hasn’t been accurate
by Bunkie345 on 2019/02/06 22:15
I’ve been looking for an oceanfront unit to rent in the Longboat Key area, and I have encountered one snafu after another. One unit was displayed on the VRBO site that isn’t actually the unit. Another wouldn’t rent that far in advance, although the unit was listed as available on the dates I entered; even worse, the man who talked with me was quite possibly the rudest person I’ve ever talked to. Still another listed a tenant who had neglected to update his rates on VRBO, and the unit was actually four thousand dollars more than the listed price — Yes, you read that correctly. I still haven’t found a unit, and it’s not like I’m looking for something unusual. I’m just trying to find a unit that matches the VRBO ad. So if you use VRBO, know you’re going to spend a LOT of time wading through inaccuracies and omissions.
Long on fluff; short on useful stuff
by address woes on 2019/04/27 19:02
I do not know why VRBO is so stingy on making useful information available. Very specifically, once a person has committed and booked, why do you not make the address available on the property information or even on the reservation? I have numerous times whenever I have rented with Vrbo had the same conflict every single time! It is really irritating and annoying. It makes the practical matter of trying to plan ones schedule and destinations and GPS work impossible. I believe VRBO sends it one time, and that’s it. That is totally unrealistic. Once a person has booked, that information should be available for easy retrieval honoring the fact that I’ve already paid for a location.
Disappointing
by Llaura3 on 2018/08/06 01:54
Not at all what we hoped for:( We had family fly in from Chicago to stay in the Malibu Beach House just for the weekend. The details said all amenities included, but there was no air conditioning and it was extremely stuffy and hot. We figured we could open the slider to the screen to get air circulation, but screen door was stuck. The place smelled of rotten eggs and had flies and spiders. The microwave also not working. Probably the biggest deceit is the pictures make it look like you can easily get to the beach, but you have to basically crawl under the house (low) and over very unsteady rocks. Very difficult and hard to bring chairs, etc. It was so bad, we left and came home not even staying for the already purchased Saturday night:(
Watch your wallet
by Jules42773 on 2019/02/05 13:51
My husband and I were planning our annual trip to Florida and found a beautiful villa to rent on VRBO. The villa had the option of booking through the property manager or through VRBO. Not wanting to wait for someone else to book the home, I called VRBO and made the reservation. Then I received an email from the property management company that had my payment acceptance on it and the total paid was $151 less than what I’d actually paid. I contacted VRBO and was told that that’s the fee for using their service. Had I known that, I would’ve just contacted the property manager and paid directly, but there’s no disclaimer saying that VRBO charges this fee for their services. Be careful when you’re booking if you want extra money on vacation. There’s hidden fees involved in using this website.
Windy Hills Dunes
by Brandandino Family on 2018/10/14 14:03
We gave this condo a 5 Star review. It is super close to the beach with incredible views. There are showers to wash off the sand and the beach is on a sand bar which makes it easy for the kids to play but not get too far out in the water. The people at this resort are very sweet. I’m assuming they live here since they have dogs and the resort doesn’t allow renters to have dogs. The bath tub is huge and the bed is comfy. The jacuzzi is so relaxing and there are ton of places to eat and shop nearby. Typical surf shops and Tanger outlets. We loved The Kitchen Table, Hook and Barrel and Chesapeake House for dining. We will definitely come back here.
Great home away from home
by Mtstucky on 2018/09/04 05:10
We loved your deck! There was more than enough plates, glasses, cookware, etc. We enjoyed taking LYFT/UBER to all the fun places on Broadway! It was very nice and cool in the house. (We never touched the thermostat) even though it was in the 90’s very day. The grocery store was a short walk around the corner for necessities which was super. The little extras you supplied were so nice and thoughtful. When we come back to Nashville again we hope to stay here. Loved all of your photos. It was just a fun-packed weekend and our “Base Camp” was fantastic! Thanks again for your hospitality!
BEST APP
by Irish josie on 2018/04/16 22:54
I would like to tell you that I first experienced VRBO,on a trip back home,I myself am from Ireland, 🍀🇮🇪,and was looking for a place close to my sister. Found this beautiful cottage, and couldn’t say enough about it. I also used you guys to travel to Florida this February, to Petersburg. Another wonderful experience. I cannot stop talking about your app..👍 👍..I wouldn’t travel any other way in the future, except this way. I’m now looking at places in Florida, for 2019. Thank you so much, for a wonderful experience and easy to use app. Your favorite customer, Josephlne 🍀🍀🍀
They CANCELLED OUR VACATION 😱 Left us with no place to stay and kept our money!
by 2TheBeachIGo on 2018/03/01 17:32
We booked a $2300 condo for a month — paid in full with our debit card. A few hours later the property manager cancelled our reservation. Sadly, nothing else was available in the area and this condo later went back in the listings for twice the price. What’s worse is that our funds are still tied up waiting for VRBO to refund them (they say allow 5-7 business days for refund). Our family of 5 has been stranded in Florida with no funds to rent another condo and no place to stay! Shame on. VRBO, HOMEAWAY and VACATION RENTALS. A deal is a deal — PERIOD! Owners advertised, we paid, deal. They should not be allowed to cancel. If they had waited 24 hours to cancel VRBO would help us, but otherwise no help and 3 days without our funds. 😱
Review 5+ starts ⭐️⭐️⭐️⭐️⭐️ love it ❤️❤️❤️
by Aramoix (PR) ( Savannah GA) on 2018/06/10 17:08
It was marvelous, wonderful, peaceful, space full,cleaned, organized. I really was impressed with all the extra detail, space of the house. We really enjoy our stay as a family. We enjoy everything we did. The kids love the space. Kids friendly 100%. The kids never get bore. I personally enjoy it 100% get out of the routine, explore a new place, have a new experience, visit a new place, environment, new air, More important of everything create new memories. I will stay there’re next time 100% Love it. ❤️❤️❤️. Thanks for everything.
Almost Perfect
by dscarfo on 2018/07/10 18:42
I’ve rented through this site for 4 years now and been very successful. The only reason I’m giving it 4 stars instead of 5 is due to the search criteria. It would be a perfect 5 if the amenity search could be narrowed down when looking for pools. Too often, owners list their properties as having a pool when In fact, they are referring to a lake or pond which is NOT a pool and not acceptable to some renters for swimming. As well and more importantly to me, I prefer a private pool vs. a communal pool and there is no specific search for that which forces me to review dozens of properties’ amenities to weed out the communal pool properties. Aside from that it’s the best site to find your perfect destination.
Frustrating experience
by SCBoricua on 2018/10/07 02:00
After spending hours searching for the right vacation rental I went through the process of booking it and I kept getting an error message. It asked to check the credit card information and to resubmit. I tried over and over and it would not go through. I even called my credit card company to make sure it wasn’t getting declined and they told me they had no record of the attempted transaction. So they never received the request for payment! Why was it getting stuck in your system? Eventually I switched from my Discover Card to a VISA and it finally went through. Your website lists Discover as an acceptable method of payment. You wasted valuable time of my day just to give you MY business!
So far so good ..
by Eyemani on 2018/09/28 09:29
They always ask for a review only after minutes of being on the site. As of now I am satisfied , the pictures and prices look amazing and it seems easy to contact owners. The app is easy to navigate and it doesn’t freeze or glitch. There’s not a lengthy process to search, find and book. Also they show a preview price before going all the way through the process which is a big help. So overall the APP is good. I will rewrite another review after my trip and stay at a VRBO location. 🤗
Refund on a property rental
by ABBeach girl on 2018/08/10 21:22
I am due a refund on a property that we rented, but cancelled within the appropriate time. However, I have only received a partial refund. My problem is that I have contacted the owner and VRBO numerous times only to be told that they are not the ones responsible for the refund. Finger pointing at its best! I was even told to contact my credit card company to see if they can get me the refund!! That’s absurd! I have been dealing with this for nearly 3 months with no resolution in sight! The property owner is Jacy Harris and she owns a condo in Gatlinburg, TN. DO NOT TRUST HER! I also no longer have any faith in the VRBO/Homeaway group! They are a useless group and cannot resolve your issues if it involves money!! I have reported them to the Better Business Bureau.....whatever good that does I do not have a clue!!
Rating Trends
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All Versions
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Current Version (2019.13.1)
5.0
249,008 total
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Description
Beach house? Condo? Cabin? Your perfect vacation awaits. Travel better together with Vrbo. Meet the new Vrbo Vrbo has a fresh new look, but our commitment remains the same: helping family and friends travel better together. Search over 2 million unique places to stay in 190+ countries. • Browse vacation homes with pools, backyards, and all the room you need. • Find some vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. Find a place everyone loves using Trip Boards. • Tap the heart to easily save and compare places you love. • Invite friends to join your board and help you plan. • Comment and vote on your favorite places. Book securely, anywhere. • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card or Apple Pay. It’s easy and fast. Hit the road. • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your inbox anytime. Note: Currency is displayed as USD in the property listings unless otherwise noted. For more information please go here: www.vrbo.com/mobile
You don’t always get what you pay for.
by Ree disapointed on 2019/06/17 03:38
Requested a 2 bedroom and ended up with a studio with a couch. Never again will I book trough them!
Don’t use them to book
by Unhappy529 on 2019/06/17 00:42
I have never had a company be so hateful to me over the phone. I talked to two people and they were both unhelpful. They said the problem was with their app and not to use it. They charged their fee 7 times to my account and in the end it didn’t get booked. They said I just need to contact the owner.
They nailed it. When it comes to managing our rentals
by RainbowRiverLodging on 2019/06/17 00:14
Great company
Great experience with booking
by babs088 on 2019/06/16 23:57
This transaction has been so easy. I will definitely deal with VRBO in the future. Thanks!! Cannot wait to see our property. It looks so lovely in the pix.
Boat
by bwcrippen on 2019/06/16 14:21
Can I leave boat at dock Gainsbend looking at 6/23-25
Whole thing is a fraud
by ThisIsPDGen on 2019/06/15 22:26
DONT USE THIS APP. I repeat DONT USE THIS APP. Go use AirBnB even if it’s a bit expensive it’s worth it. After booking owner didn’t respond. After several calls and texts no response. This apps customer service is a Joke. $10 service fee is robbing people.
App error
by The_Trane on 2019/06/15 19:12
Can’t book some places that say they are available but good selection
Horrible customer service!!
by homeless matt on 2019/06/15 16:43
My coworkers and I rented a house for two weeks through vrbo. Found out the homeowner canceled but not until we were at the house trying to check in. So they could save money. They have been moving and booking us from hotel to hotel until they can find something through their own service. Still moving and wasting money instead of being in a fully accommodating house. Worst rental service ever. They do not care about you! I would NOT recommend VRBO to anyone!
Was this resolved???
by tricot52 on 2019/06/15 12:24
I do not plan on continuing on your site if this customer did not get resolution.
Verb no help
by lumpy123& on 2019/06/14 15:57
Wanted to talk to owner before we put down money but no way to get a hold of them tryed several times with no luck end up losing the week because we did not put money down before talking to the owner?
Extreme Glitchy App That Doesn’t Work
by Nickrow99 on 2019/06/14 12:40
Terrible app experience. I just downloaded it cause I was added to a trip but I can’t get the app to load my trip. Took me 5 tries to crest an account via Facebook. Everything is glitchy.
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
True costs are buried
by Wavemuxer on 2019/06/14 02:24
The rates quoted when viewing a property are misleading. A $3000/month property shown on the leading page of a listing can actually be $4500 once cleaning, vrbo fees and taxes are included. If I wanted relative rates I might as well use ***.
Lack of response
by gymchic17 on 2019/06/13 22:09
Lack of response
Payment alerts 1:40am
by getting ticked off in Jersey on 2019/06/13 19:03
I have enjoyed using VRBO in the past, but the endless payment alerts starting 11 days before the do date has to stop. My due date is June 20, but last night I received 2 personal emails plus 4 VRBO alerts one was at 1:00am. Come on enough already, are you run by a credit agency?
Super Easy!
by Eat out daily on 2019/06/13 15:06
The app is great for saving favorites and the workflow for the checkout process is very intuitive! Especially like the ability to directly connect with the homeowners for any questions like type of coffee maker.
No phone support
by jraines on 2019/06/13 01:38
Their phone support is non-existent. They limit the number of inbound calls and you get a recording to "try again later" Chat support was OK. But the property owner is Awol and I'm having to rebook at the last minute. airBNB is MUCH better. Stay away from VRBO and their parent company HomeAway.
Great properties !
by jcurbow on 2019/06/12 23:37
We have loved going to Palm Springs , this is our fourth year - great house and great times are had by all !
The best!
by 85020soozie on 2019/06/12 22:23
We wouldn’t use any other platform to book our vacation stays! Always the highest quality and easiest browsing: Quickly narrow down the type of venue you are searching for. We’ve been customers for over 10 years.
Highly recommended
by Cassandra526 on 2019/06/12 12:38
I have booked multiple trips on VRBO and never been disappointed! Don’t hesitate
Ocracoke, NC 2019
by Maryberry99 on 2019/06/12 12:35
Such an easy way to book the perfect spot for a getaway for my husband and I and our dog! Thanks VRBO... mad love for Ocracoke Island, NC. Best place to let go of the worries!
Not satisfy!!
by Marilu0421 on 2019/06/11 21:37
I ordered a house and I did not received the address after I made the payment. Now I would like to received my money back.
Great App, A few glitches
by FaraazH_TX on 2019/06/11 19:17
I loved the app, was able to find a great vacation rental at competitive prices. Only reason they lost a star was because I found a few glitches when booking, like when I got to making a payment I received an error message.
Awesome
by mymommasgirl83 on 2019/06/11 15:29
I have never had a problem with book long through this site. So far, so good.
User friendly!
by amandaSuez on 2019/06/11 14:43
Have always had a great experience with VRBO rentals. The app makes it even easier to keep track of properties, messages, and explore new adventures!
VRBO reliable, responsive
by MikeandDee on 2019/06/11 14:06
I’ve been using VRBO for the last 4 or 5 years to book our family vacation. They have been very reliable in description and location of the summer homes that we’ve rented. They have been very responsive to any questions we might have, and very responsive last year when part of a tree fell close to our rental. We made one call and the owner had someone there removing the whole tree so we could continue our vacation. Even gave us a discount for any trouble it may have caused. I will definitely use VRBO when looking for a rental for our next family outing.
Used to love it!
by Cyndaisy on 2019/06/11 13:27
This was my go to vacation rental spot.....until the taxes and fees became ridiculous. I only use when everything else fails.
Great app
by shbrli on 2019/06/11 12:23
Always so many options. Have used Vrbo several times.
Terrible interface
by aaaaaeeerrr on 2019/06/10 15:13
The automated assistant is useless
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
Clearlake rental
by jme and xavier on 2019/06/10 00:49
Thank you very much for letting us vacation at you’re house. We can’t wait.
Not as user friendly as previously used.
by GmaPeanut on 2019/06/09 19:40
Have been trying to confirm payment and reservations with out luck. Not user friendly.
Lacking
by Ken Tune on 2019/06/09 05:48
Needs clear bed layout Kitchen Or not And owner reviews of guests.
Family Fun
by Man of narwhals on 2019/06/07 23:08
We have had some many great family trips thanks to VRBO and just booked our latest to London!
The best booing site!!!!
by kelsomm on 2019/06/07 05:12
I have used this for the last 2 years for booking my vacations and it’s very easy to use, and always comes up with the best deals.
Don’t Use VRBO
by Sarahh C on 2019/06/06 18:38
Had our card hacked and the payment for the rental house went through 2 times. Call customer support they didn’t speak good English and couldn’t understand, finally got someone that understood and said they don’t see where it went through 2 times. We called our bank and the bank said they definitely pulled it twice and that we better turn it in as fraud. Besides all that there are a lot of fees associated with VRBO.
Quite Intuitive
by Havre de Grace Tom on 2019/06/06 02:46
Third Vrbo booking and not only are the properties great, it’s easy and safe to do the booking. Love it!
Waste of time
by Amcankid on 2019/06/05 20:23
Trying to book a house for our daughters college graduation a few hundred miles from where we live. So far after multiple requests I am getting very frustrated. One response was that the house is not available for the dates selected. Then why is it available on the site before I picked it and even a day later after being told it wasn’t not available. Another response said they are not booking reservations a year out. Again, then why does it show it’s available on the website? Another response was they don’t rent their house out for less than a three month minimum.. Then why on the website does it say three DAYS minimum and told me it’s available for the days picked? I’ve been working for three days trying to find a house that is in our price range. Every time you send a request you have to wait a few hours to get a response only to find out it’s really not available after all. Very frustrating to say the least!!!!
No hotel/motels for this family
by gmabjw on 2019/06/05 18:19
We have used VRBO homes in SanDiego CA, Hilo HI, Paia Maui HI, Waco TX and St Charles IL. We have celebrated 3 weddings and 2 mini family reunions. VRBO is the only way to go, or should it be stay?
Great!
by Coal miner1 on 2019/06/04 22:00
Awesome app!
Great app
by bdjdoshwuudbfodnsb on 2019/06/04 17:10
VRBO is the first site I check when looking for a place to stay for vacation. It’s very user-friendly.
Love it
by saltydog6 on 2019/06/04 01:10
Love it
Unpredictable
by frquent Uber user on 2019/06/03 23:36
I booked one house months ago, the property manager 7 days before the trip canceled because previous tenants wouldn’t leave. Booked another place they canceled because they said the county doesn’t allow short term rentals anymore. Frustrating because we have 8 people traveling a long distance for the trip.
Prices not matching
by 1rodrizzo on 2019/06/03 22:24
I have tried booking 2 separate properties today and the owner has sent me back higher prices both times. Like $2k higher on a $4500 booking. Called VRBO they blamed the owners, and of course the owners blamed VRBO. It’s been so frustrating
Translation
by jeo4now on 2019/06/03 16:03
There is no easy way to translate things to English. At least not on the app. When I hit the chat button to ask a question it doesn’t understand the words translate to English so no one is available to help me
Not much help with specific info
by l shaw on 2019/06/03 11:54
I followed directions to download app for important check- in information. I cannot find the information on the app. I started a live chat and the representative did not understand my questions. I need to know how to get parking passes, the keys and I have done more questions, I would like answers prior to arriving Saturday afternoon. Not much help
Handicap
by Jacob Bylund on 2019/06/02 15:49
You have many homes listed as handicap and hardly any are. It is disappointing the your members mistakenly list their property in this way. But you should police the issue. You need to do better.
Good info
by Dfyhvszcvjrdfghnvddghj on 2019/06/02 14:15
Good info
Vacation was great!
by Cindy Frederick on 2019/06/01 12:55
The house and location are very nice! Beautiful sunset and we really enjoyed relaxing and enjoying the beach and the beautiful weather we had a very nice rental
Could be a lot better
by wonphatdeeva on 2019/06/01 06:11
It’s not as good as the Airbnb app. One rec should have refund policy viewable on main page of property. Also should make owners describe the bedding of each room aka bed 1 queen/ twin/ pullout bed.
Properties not available when listed
by update your posts on 2019/05/31 20:42
This is my 5th attempt to secure a property. I have put my card info out there 5 times to commit to a 3 month stay ( usually required by owner) but then they come back and say the property is not available!!! Frustrating
It keeps crashing!
by pklakebum on 2019/05/31 14:00
When it works it’s a good app, I use it all the time to book vacation rentals but here lately it has been crashing every time I try to search for anything
A wonderful place
by cowabungahead on 2019/05/31 13:46
We just returned from our stay at Villa Madeleine. Jackie has supplied EVERYTHING that you could possibly need for your visit. The home is lovely and you can see the gorgeous blue ocean from almost anywhere in the villa. The pool is always waiting for you and the water was always delightfully refreshing. We loved the Temperpedic mattress. We woke every morning refreshed. Thank you for sharing you wonderful home.
Info
by Floyd Scenard on 2019/05/31 01:52
Can’t get contact info after booking
Use
by mbiamonte on 2019/05/30 15:44
Have had difficulty receiving messages regarding our stay. In the future, please send regular texts as I don’t find the website very user friendly
Payment issues
by vacationer... on 2019/05/30 14:01
VRBO kept declining my deposit after taking quite some time trying multiple cards including a debit card. All of the cards had sufficient available credit. After calling VRBO and being transferred to a few departments, they suggested I contact the property manager directly for an alternative payment link. The manager stated they only take payments via VRBO. Well, after trying several different times I waited and tried again first thing in the morning and the payment finally went through. This was obviously a system issue with VRBO that should have been known about by their support team.
Lisa Sanford
by Lisa Tatsch-Sanford on 2019/05/30 12:09
I very much enjoy and appreciate using VRBO. We always seem to find the perfect places for our trips away from home using VRBO!
Review VRBO
by TheWrenns on 2019/05/30 11:19
Really love this APP!!
Annoying.
by Looooooveeit on 2019/05/30 03:54
I used VRBO before And ended up deleting the app when I wasn’t traveling and looking. Now every time someone sends me a rental property on this app it always forces me to download the app which is annoying, I just rather view it in Safari. Please fix this issue.
Great Service
by Clayfoodgirl on 2019/05/30 01:10
We use VRBO for all our traveling. It is so convenient and the reviews really give good input. Takes the guess work out of picking a place!
App malfunction
by Ashbrook1218 on 2019/05/29 21:21
The prices keep changing when I go to book the rental.
Easy way to get away
by Gnccracer on 2019/05/28 23:03
Find the property you desire in your budget and a couple Clicks later you are booked and ready to relax! Easy as can be!!!
Okay
by AliciaWilliams32 on 2019/05/28 22:48
Real time super slow and the virtual assistant told me my place didn’t have a bathroom really🤔👎
Great App!!!
by Livin Our Dream on 2019/05/28 13:09
I have used VRBO for several years and have never had an issue. Love the people who have homes listed, easy to work with and an awesome way to book our vacations!!!
Vacation lover
by Healthloving Mom on 2019/05/28 01:02
We so enjoy VRBO for family vacations. The flexibility and variety of rental options is fantastic! We are always excited to pull up the huge number of options available wherever we might travel.
Vrbo
by tessa2006 on 2019/05/27 22:16
I love using Vrbo wonderful website. Use it often. Love the homes
Athens City Centre
by CCynthia55 on 2019/05/27 17:19
This property was excellent. The apartment was in a very good area with several restaurants, coffee shops and a bodega like store across the street. The apartment is adorable, kept up very well and very clean. Very secure as well. The owner George gave us many suggestions for restaurants and we tried several and they were amazing. We would highly recommend this property. Thank you George for making our stay in Athens very pleasant!
Love VRBO
by PH859Ski on 2019/05/27 17:06
Great site, easy to use and save planned vacations. Mobile app works well when you only have a little time to search.
Better screened properties
by Wonderwoman.aa on 2019/05/27 15:47
We have been happy with the honesty of the properties on your sight. We have used other travel sites, we have been disappointed by the poor property choices,and misleading Information by property owners.
Much needed competition to Air bnb
by capta est cognomen on 2019/05/27 11:13
This application has more quality choices than Air bnb but unfortunately the app is wonky and doesn’t supply all the information necessary to make an informed choice.
App links do not work
by prettyfullbucket on 2019/05/26 14:26
When sending a link of a rental overview in messages the link does not open correctly in either safari or the app. Makes it more confusing to try to arrange trips with friends. If the link opened without any issues in the app if you have it, or in safari if you don’t, would be 5 stars.
Best Options
by noADTapp on 2019/05/26 14:01
VRBO has the most, and best listings compared to other sites. I like the ease of plugging in my filters to narrow my search down.
Much better than AirBnB
by Mynamedoesntmatter on 2019/05/25 20:39
Many more filters than ABNB. Easy to use.
Misrepresented rates
by mom2kolby on 2019/05/25 02:47
It is so frustrating to put a max nightly rate in to have properties come up, only to find that not one night during the whole year is the advertised nightly rate. That or the extra fees that are tacked on doubles the nightly rate. This is why I booked direct last year and saved a ton. So disappointing when owners lie to get their homes viewed.
Don’t do it!!!!
by f**ked! on 2019/05/24 22:37
Very misleading info on property now I’m being told there are NO refunds on bookings!!!
Help
by Yoginor on 2019/05/24 00:33
My vrbo owner won’t return my email and when I contact customer service it is automated and I cannot get help.
No response
by Dolores Maya on 2019/05/23 05:12
No answer from owner
Condos
by farmgirl1980 on 2019/05/23 01:29
The website shows all the amenities but then you find out because I went through you all there is no access to the water park for my grandbabies
Great app
by Love solitair on 2019/05/22 11:17
It actually lets you search for exactly what you want
Love the options
by Angeladky on 2019/05/21 03:38
This app is great for searching for vacation rentals, but could be so much better if you could see the total cost instead of the daily rate. The daily rate means nothing when the fees are so high.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Great place
by ClayVines on 2019/05/20 17:02
Totally nice to rest and relax.
Site is frustrating to use
by #1 ScrabbleMom on 2019/05/19 20:19
We used to enjoy the VRBO site and used it frequently. Now the site is frustrating to use. Would be much better if it only showed you places that are available for your selected dates
Vest traveling site
by Celaya33 on 2019/05/19 01:04
I have uses this website for years and have always been pleased
Dr. B. Scott & Melinda Winkler
by BIG DADDY WINK on 2019/05/18 06:39
Looking forward to once again using VBRO, who had yet to fail our annual vs actions.
More transparency please
by thevoiceofreason_brett on 2019/05/18 05:45
It would be very helpful and beneficial for me to easily see the name of the condo, the floor and Until # ! I don’t like being in the dark and have to jump through unnecessary hoops to know what the condo number is and where in the building it’s located. I know Panama City Beach and Destin and Pensacola very well since I have been visiting the Gulf for 30 years ! I just need to know the name of the resort, unit #, location within the building and the price and availability so I can quickly see what’s available for me when I want to visit.
Gotten good results.
by PoodleAunt on 2019/05/17 01:23
A few years ago, our son suggested I check out VRBO and I did and have used them since. Haven’t had a bad experience yet and that says a lot. We have had terrible results a couple of times with other ‘big time’ places.
Horrible
by Me!123456789@ on 2019/05/16 23:21
Limited selection, prices are outrageous, Airbnb is ten times better. If you select a price range be prepared to pay at least 5 times that. I thought some of the cleaning fees on Airbnb we high. The “management fees are more than the actual rate of the place! Then all the other fees on top of that!
Makahuena. E-1307
by hip senior on 2019/05/16 21:20
We’re really enjoying our stay at this condo in Poipu Beach, Kauai. It’s quiet, comfortable, well equipped and maintained. I listen to the waves crashing at night as I fall asleep. There’s no a/c but plenty of fans and 3 large ceiling fans that keep the 2 story condo comfortable. Also it’s nice to have a washer/dryer on our 12 night stay.
Always find what you want where you want !
by Luckileebob on 2019/05/16 01:08
The VRBO app is a great addition to the website it’s very easy to navigate extremely easy to contact homeowners and to make a reservation !
App keeps going black and closing
by Richardson1968 on 2019/05/15 19:52
I have deleted and reinstalled. Nothing but issues!!!
Missing some key search features
by Steph20854 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
VRBO
by Kshoe73 on 2019/05/14 21:42
I love going thru VRBO to find our vacation rentals. They're easy to deal with, the VRBO site shows you all the information needed to book a property suited to individual needs!
Chat is HORRIBLE
by davecronin2 on 2019/05/14 16:59
That is all.
Vrbo
by Tintagle on 2019/05/14 01:23
This website is virtually worthless. I have already booked a week and cant get answer on house code parking or any arrival information.
Life of Riley
by Skatewith8 on 2019/05/13 22:51
I’m booking a condo two months out for a golf tournament with my brothers This was beyond easy it was simple and explainable If only I could play golf as smooth as this experience I would be breaking par all the time
Douglas
by Bruce 1954 on 2019/05/12 18:53
Working with Douglas was a great experience. He was very helpful and went out of his way to correct issues with VRBO process. He would be great to rent from too.
Great time.
by Crististewart on 2019/05/12 15:58
The house is very nice and plenty of sleeping space. We all had a great time. I would definitely rent this one again.
Don’t use VRBO
by OsakaMama on 2019/05/12 03:11
I have been an owner and renter and no longer recommend this app. In the beginning, five years ago, it was great. Now, there are so many restrictions on how and when an owner/renter can contact guest/owner. It is all designed around profit for VRBO. Owners have become merely pawns to help make VRBO profits.
Unacceptable customer service experiences
by jtr03c on 2018/10/08 00:31
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
Top Notch !
by clemson mother on 2018/05/14 12:48
This home was amazing! Everything brand new and top notch from the furniture to kitchen pots and pans to towels and linens. The view of Lake Keowee was breathtaking from every room and porch in the house. My family came in from Europe, Cleveland, OH and California for my sons Clemson graduation. Plenty of room for all to spread out and have private bathrooms and wildly comfortable sleeping arrangement. This was the perfect place to enjoy our time together. We soaked in the hot tub overlooking the lake, paddled around in the kayaks, went fishing off the dock, sat around the fire pit at night, used the big green egg for dinners on the deck. we rented a pontoon boat and jet skis from nearby Lake Keowee Marina. The coveted dock was large and accommodating. Being 30 minutes from Clemson allowed our son and his friends to join us on the water during the day. We did not want to leave. The owner Tyler was great. He was available before our trip as well as the entire weekend to answer questions and make sure we had everything we could possibly want. It was a privilege to stay in this fabulous lake house with my family. Thank you.
Relaxing & Wonderful...
by Tash1231 on 2018/10/30 18:28
Visited during the 2nd week of October, after the 2 hurricanes hit the southern east coast. I was afraid of what we might find but we were pleasantly surprised. This area wasn’t affected by the looks of things. The accommodations were wonderful. Didn’t do any cooking during our stay but all the kitchen items were available if we wanted to. The walk to the Beach via the Boardwalk is quite a distance if you’re carrying a lot of things like a cooler, towels, umbrella & beach chairs (which are provided) so I suggest the shuttle service “in season” & check with gate security to see when they’re running “out of season”. Both outdoor pools are great but they close early (7:00pm) out of season which was disappointing. There are 4 tennis courts (one for each building) however they’re all located within the perimeters of building #4 & if you’re sitting out on a balcony the noise can get loud as everything seems to echo. Not a major issue just pointing it out. All in all our stay was wonderful. Definitely looking to return.
Works pretty good, but needs improved features
by JPmays on 2018/07/03 00:45
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
Missing some key search features
by Steph20854 on 2019/05/15 16:43
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
Calendar Concerns
by maxiejacks on 2019/02/17 01:36
Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.
Incredibly Beautiful Vacation Home
by Allenorgan01 on 2018/10/03 20:46
My family and I recently spent time in the beautiful vacation home of Katherine and Jason Mitchell in Panama City Beach, Florida. This is the most stunning condo I have ever stayed in. It’s actually more like a home than a condo. The colors are so easy on the eyes, and it was immaculate. The furnishings and appliances were all new and in excellent working order. The owners of this condo went way above the normal in the things they provide. They have thought of everything....things other condo owners have never thought of. There was nothing that we needed that wasn’t already there waiting for us. Both Mr and Mrs Mitchell were so accommodating. We have a new vacation home in Panama City Beach, Florida. After spending time in the Gulfcrest Condominium, I would never want to stay anywhere else. If I could rate it higher than a 5 star, I certainly would. Can’t wait to get back down there.
Not helpful, poor customer service
by ericagreenhills on 2018/05/09 20:58
I wanted to vacation in palm spring for my birthday and my daughters 1st birthday in July. Planning ahead, I booked a home that had everything we wanted and needed to have a nice stay. The owner of the home pulled the property from the program and is no longer available. There were only a few homes that fit the criteria for what I was looking for, and they only suggested 3 homes that didn’t meet that criteria. The prices were higher, less beds, less space. Highly disappointed. I did some searching on my own and found a home that I really liked but was slightly out of price range and I discussed this with costumer service to see if they could help me find a home similar to the home that i was interested in or honor the price I previously paid since this experience was such an inconvenience and unprofessional.. they wouldn’t even transfer me to the re-booking team.. they wouldn’t even let me speak to a manager or assist me in searching for another home since “I can do that on my own” is what I was told... I wish I was making this up.. what an awful experience.
Our stay at the “Top of the World”
by dont screw me on 2019/02/19 02:30
This was the worst trip to snowshoe ever. We are from Tennessee but are very avid skiers despite having to travel to ski. We booked two nights at top of the world. We arrived early enough to ski for a while before we got our room. After skiing for several hours we tried to check into our room. Check in time was 4 o’clock, our room wasn’t ready yet. We called the owner several times to get him to send the cleaning crew to get our room ready by 5:15. I complained about this and he cancelled our reservation and made us leave. We paid for everything up front: car rental, lift tickets and room for 4 people and had to leave. Everything was booked and we were unable to get another room. I lost money and time, it was taken from me. My family, friends and I will never be back here to snow shoe again. My advice is to rent from someone who is affiliated with snow shoe, that way you can have any issues taken care of on the spot. Jim Walton, property owner. Lives in NC, not here.
Horrible experience
by wuvcookie on 2018/06/24 14:17
I will never stay or recommend this apt to anyone. I have never in my life of traveling experience such horrible customer service, poor response time, and lack of communication. The apartment was not ready when we arrived. We had a wait outside of the house for 15 minutes until someone arrived to let us in. I reached out the to the property management office several times prior to my arrival and a day before we arrived to give them my arrival time and no one ever responded back to me. I had to call twice to finally get someone on the phone to let them know we were heading to the apartment. I asked for the head of the property management office to call me and see if they would accommodate us for all the hassle we experienced. No one ever called us. There was mold in the bathrooms, the downstairs bathroom leaked water out of the tub. The toilet upstairs lid was broken. The door to the apartment was so hard to open. We just had a horrible experience. Never ever will I stay or recommend this apt to anyone.
Less than pleased
by beds are terrible on 2018/08/01 16:19
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
Could be better
by xgh on 2019/06/14 08:37
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
Tedious and incorrect messaging
by jrdhw on 2018/09/24 13:22
As I worked through the challenges presented by my credit card company's fraud department (canceling and then delaying purchases for rentals in multiple countries), VRBO sent a message to the owner of a property that I desired to rent stating that my transaction was denied due to insufficient funds. That was not the case, and if it wasn't for the grace and patience of the property owner, my family and I may have missed out on a vacation home we desired to rent. VRBO has made communications with the owner exceptionally difficult and with its less than truthful descriptions of actual events has made me question the veracity of their processes and marketing material. Can any message you receive from VRBO be trusted? It would be great if this business connected owners with potential renters in a smooth and reliable process...I wouldn't mind paying for that. But as it stands now, my last two rentals via VRBO have been nothing but hassle. Will consider using other connecting businesses with future vacation rentals!
Vail Realty/VRBO
by Airport#1 on 2019/06/10 15:13
Booked a condo in Beaver Creek over July 4th. After 1 month after reservation made, received an email from Vail Realty requesting yet another list of “don’ts” over the July 4th week that I needed to acknowledge and sign for confirmation of lodging. My family has paid over $6000 for 3 days of lodging in Beaver Creek, not including food, drink, shopping, etc. I was told ONLY the “assigned guests” could be in the condo, no partying, etc. Funny guess you can party the other 51 weeks/year. I signed in protest & received an email back from Vail Realty stating that I was the “exact type of guest”they look at renting to. What is that? I believe they have an issue discrimination. Most of guests in Vail Valley over the 4th of July are white, young, professional! Not ALL tear up the Valley! Maybe these rental companies should take some classes on how to deal with difficult guests and NOT blanket ALL the guests. So very disappointed. We have been coming to Vail for 30 + yrs. We will find housing from private sources from now on! Judy B
It’s Kauai
by bewitched54 on 2018/12/14 04:38
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it .
Oceania 515 Palm
by cat and mike on 2018/08/15 13:06
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait.
Exceeded expectations!! Julie and Pong
by Julie and Pong on 2018/07/22 00:15
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!!
GOOD LUCK GETTING A REFUND
by Rubbernards on 2019/04/19 12:47
I recently booked with VRBO but my plans changed. I was WELL within my cancellation time by several months (9 months), so I went to the app and hit the “cancel rental” button. 24 hours past so I attempted to contact the owner through the VRBO app. He didn’t reply so I called VRBO. They attempted to contact the owner and could not. Later that day the owner messaged me back and said he would authorize the cancellation through VRBO. Another two days passed and the rental is still in “Cancellation Pending” status. So I messaged the owner once again asking if he had authorized the cancellation yet. No response. So, back to the phone with VRBO. They attempted once again to contact the owner and told me they would “escalate the situation” which means nothing. I have now called American Express to see if they can dispute this charge. As of right now, some random stranger in the Caribbean has over $1500 of my money and apparently can keep it as long as he pleases. At this point I don’t even know if this rental exists. VRBO IS NOT THE MANAGER OF THESE RENTALS. THEY ARE SIMPLY A WEBSITE FOR LISTINGS AND CHARGE HUNDREDS OF DOLLARS FOR THAT SERVICE. You are literally giving THOUSANDS of dollars to a complete stranger who can cancel your reservation at any time with no repercussions, and can keep your money even if you decide to cancel your trip. YOU HAVE NO PROTECTION FINANCIALLY! VRBO is absolutely NO HELP in this.
Tough site to navigate
by Stevem30 on 2018/07/11 15:32
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
The “average per night” is completely bogus.
by Gigi is the one on 2018/04/07 03:01
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford.
Wedding celebration
by AW297 on 2019/05/21 03:28
We stayed four nights at Walker Key F17 and it was perfect. We took our six year old with us to enjoy my sons wedding. It was quiet, as if we were the only ones there. Very beautiful inside. Exceptionally clean. Everything was well stocked for our “home away from home”. Easy check in and check out. We loved the layout of the bedrooms and the large master bath with a jacuzzi type tub. Plenty of storage space as well. Very modern. We are planning to go back in the fall and we will certainly check to see if this is available first! There was a beautiful view of the ocean from the balcony, “off the beaten path”. I would recommend it to anyone looking for a larger condo at a great rate!
Good but could be better
by Hawglaw1977 on 2018/03/21 13:56
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
The Worst CS Ever
by 125564nick53638 on 2019/04/18 16:04
I went out to Texas with a group of friends for a week. They advertised washer and dryer, sleeps 16, etc. We get there and it is awesome! Come back after our first night to all of our stuff from downstairs put on the top level. Of course the money laying out got stolen though. They had maids come by and clean the downstairs. The reason being is that they double booked our place. The downstairs has the washer and dryer there. My buddy who rented the place has tried multiple times for a refund, but they won’t help. Not even a little bit. No matter any excuse, we were victims of false advertising at the very least. On top of full price, they charged us a cleaning fee for moving our stuff out of the downstairs area. It has been six months now and VRBO is basically ignoring our efforts. I will never use this company again. Hopefully, anybody else that wants to will read this and beware.
VRBO and SedonaJim Rentals are like the Dynamic Duo!
by Allimoe on 2018/01/04 04:24
I have used several travel apps and businesses to help facilitate plans and itineraries in the past 20 years. Hands down I have discovered the BEST customer service and MONEY SAVING way to make my arrangements. Using VRBO I discovered SedonaJim Rentals and can not say enough praise about the way Jim and his staff take care of their customers. From saving me money to personalizing an itinerary for me based on “what I might feel like doing and how to fit it all in AFFORDABLY”. I saved enough to take my daughter to Arizona on a hiking trip for the holidays that will provide treasured memories for decades! HUGE thanks to VRBO and SedonaJim Rentals for SAVING ME MONEY and making sure the customer feels like family. Incredible!
Beautiful home and best vacation ever
by dietandmalibu on 2018/07/20 22:02
Donna has beautifully decorated this home. Myself and 2 sisters stayed with our families. Top end details make this home a must. 2 master suites (with jacuzzi tubs) plus another queen bedroom with a pocket door to a connected bathroom. A bonus apartment with room for 6 kids to sleep, sectional couch, and full bath. We loved this bonus apt because the door is up a few stairs from the main house and enclosed in privacy fence, private and felt the kids were secured. The garage had a grill and beach chairs for our use. The kitchen has granite counter tops with an open concept to the living space and tables or on the sectional couch to lounge or catch up with family and friends. The home came with a 4 passenger golf cart and we rented a 6 passenger golf cart which Donna ordered and had waiting for us. I can’t say enough about Donna, the homeowner, she answered my questions prior to arriving, any questions we had during the visit. She wonderful and easy to work with. Plus, Fripp is awesome place to relax and enjoy some time away. We loved this home and Fripp. Thank you Donna!
Map usage
by Kay u a+ on 2019/03/03 01:11
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
Not available when stating otherwise
by CBReitz on 2018/09/25 15:39
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
Like to see a filter added in search mode
by Kahlua82315 on 2019/04/19 19:19
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.
Better than Airbnb so far
by Wiltshs on 2017/12/30 21:02
This app does a better job than Airbnb in helping you pick a location, with two features that are awesome - one is that it lets you actually draw an area on a map within which you want to stay - This is great especially if you know a city and want to draw a more specific area. Secondly, it pinpoint a location on map much more precisely than Airbnb so you can see with some confidence where the place is. Also, so far, there seems to be more availability on this app, which may be just a reflection of Airbnb’s marketing and presence, but having used both for the same cities, availability is much better on VRBO.
App is not accurate for finding listings in area desired.
by frustrated property searcher on 2018/12/30 14:25
Not user friendly. Interested in a certain area and unless you you the map it shows properties in other towns. Waste of time. If I am interested in Longboat Key why do I get all other areas Cortez, Bradenton,Anna Maria and Siesta. If I search for Longboat Key, I should get Longboat Key Listings first then surrounding areas according to distance of area searched. I have been interested in several properties and when I search for them on the map they are NO WHERE NEAR the area I am interested in. Waste of time!!! Not at all user friendly. Other vacation rental sites are more accurate with searches in specific areas. I have traveled to the same complex each year so I know the area I want to stay in and when I search for that property I have to search scroll through 12-30 pages of properties that are no where to find the property.
Perfect little condo in downtown St. Augustine
by Dixey2 on 2018/12/01 01:49
My husband and I stayed for a week at this wonderful quiet 2BR condo. It had everything we needed. We happen to meet the owners and they were very nice and easy to work with. We especially loved the deck where we would end our days watching the Red Sox playing and winning the World Series! It was also a perfect location to walk to many of the excellent restaurants (The Floridian, Catch 27, Casa Maya, Michaels Tasting Room just to name a few) and also to take in many of the historic sights of St. Augustine without having to move our car. We would definitely recommend this condo and hope to return soon. Mike & Marie
Flat in London
by Ann from Colorado on 2018/07/02 11:27
We just spent 3 nights in Gerry’s flat. She was so very helpful from the time we booked until we left. We spoke many times and she was able to guide us through airport transportation etc. The location of the apartment is simply priceless. We didn’t want to rent a car and everything was directly at our door. The tube was so easy to maneuver. We didn’t spent much time in the apartment but it was exactly as advertised. We have two teenage boys so the pull out couch worked great. The bedrooms were large enough and two bathrooms really helped. Again, Gerry was excessively helpful and I’d highly recommend staying in her apartment. Great trip!
Bait and switch
by Budjet on 2018/09/11 16:00
Please make sure that your vendors input minimum-night limitations so that we do not waste time making a reservation and then having it canceled because we are not staying enough nights. It should be relatively easy for vendors to identify minimum-night limitations in their ads on your site. Otherwise, making such a reservation, and then having the vendor call to talk you into staying another night or face a unilateral cancellation, is not only an unfair “bait and switch” but also a breach of contract facilitated by your service as the vendor’s agent. I trust that you will allocate resources to make such limitations easily available for vendors or else require vendors to abide by agreements struck through your service if they fail to do so. Good luck!
VRBO reliable, responsive
by MikeandDee on 2019/06/11 14:06
I’ve been using VRBO for the last 4 or 5 years to book our family vacation. They have been very reliable in description and location of the summer homes that we’ve rented. They have been very responsive to any questions we might have, and very responsive last year when part of a tree fell close to our rental. We made one call and the owner had someone there removing the whole tree so we could continue our vacation. Even gave us a discount for any trouble it may have caused. I will definitely use VRBO when looking for a rental for our next family outing.
They lie and cheat!!! Use another app
by Starstruk76 on 2019/02/07 04:26
I have been on a winter tour of the western states since Jan. 22, 2019 booking anywhere from 2-6 nite stays using this app. In total I have booked 13 nites at 4 different locations. I have my dog with me. In every booking request I: 1. queried for pet friendly properties and, 2. upon entering details of my stay and i dicating a pet would be present was, 3. quoted a flat rate plus various fees and provided a total for my stay. ***** Note*****I indicated that I was bringing my dog in every instance. Yet, in every case when I checked in, I would learn from the owner that the quoted and confirmed price charged by VRBO/Homeaway didn't include a pet fee because the owner wasn’t aware a pet would be present? How is this even possible? This is problem with the app interface that results in a negative experience for the owner and the traveler. In some instances additional- *hidden* pet fees were charged up to 50% of my whole stay. When I called to complain, the agent was rude, unhelpful and didn’t make any effort to understand my problem, or to help me resolve it. I guess they are ok with making the end-user feel cheated? Will never use this app again because they are bait and switching! First pets....then what?
Terrible experience with booking
by Tp718 on 2019/03/14 03:44
Online booking-I put in all my credit card info only to have an error message said try again in a few mins. So I did and received another error message. Tried again now my dates aren’t available. Try few minutes later room is available again and I had $61 pending charge and $0 charge. Didn’t know if it went through or if I should find another place. Call and they tell me its available at a higher rate now. So I’m connected to booking and give all my info again I get confirmation from representative. Then I never received confirmation email or charged. I call back and they have no record of my reservation now i can book it again at an even higher rate. What is going on with VRBO? Highly disappointed. Previously never had issues like this.
The information hasn’t been accurate
by Bunkie345 on 2019/02/06 22:15
I’ve been looking for an oceanfront unit to rent in the Longboat Key area, and I have encountered one snafu after another. One unit was displayed on the VRBO site that isn’t actually the unit. Another wouldn’t rent that far in advance, although the unit was listed as available on the dates I entered; even worse, the man who talked with me was quite possibly the rudest person I’ve ever talked to. Still another listed a tenant who had neglected to update his rates on VRBO, and the unit was actually four thousand dollars more than the listed price — Yes, you read that correctly. I still haven’t found a unit, and it’s not like I’m looking for something unusual. I’m just trying to find a unit that matches the VRBO ad. So if you use VRBO, know you’re going to spend a LOT of time wading through inaccuracies and omissions.
Long on fluff; short on useful stuff
by address woes on 2019/04/27 19:02
I do not know why VRBO is so stingy on making useful information available. Very specifically, once a person has committed and booked, why do you not make the address available on the property information or even on the reservation? I have numerous times whenever I have rented with Vrbo had the same conflict every single time! It is really irritating and annoying. It makes the practical matter of trying to plan ones schedule and destinations and GPS work impossible. I believe VRBO sends it one time, and that’s it. That is totally unrealistic. Once a person has booked, that information should be available for easy retrieval honoring the fact that I’ve already paid for a location.
Disappointing
by Llaura3 on 2018/08/06 01:54
Not at all what we hoped for:( We had family fly in from Chicago to stay in the Malibu Beach House just for the weekend. The details said all amenities included, but there was no air conditioning and it was extremely stuffy and hot. We figured we could open the slider to the screen to get air circulation, but screen door was stuck. The place smelled of rotten eggs and had flies and spiders. The microwave also not working. Probably the biggest deceit is the pictures make it look like you can easily get to the beach, but you have to basically crawl under the house (low) and over very unsteady rocks. Very difficult and hard to bring chairs, etc. It was so bad, we left and came home not even staying for the already purchased Saturday night:(
Watch your wallet
by Jules42773 on 2019/02/05 13:51
My husband and I were planning our annual trip to Florida and found a beautiful villa to rent on VRBO. The villa had the option of booking through the property manager or through VRBO. Not wanting to wait for someone else to book the home, I called VRBO and made the reservation. Then I received an email from the property management company that had my payment acceptance on it and the total paid was $151 less than what I’d actually paid. I contacted VRBO and was told that that’s the fee for using their service. Had I known that, I would’ve just contacted the property manager and paid directly, but there’s no disclaimer saying that VRBO charges this fee for their services. Be careful when you’re booking if you want extra money on vacation. There’s hidden fees involved in using this website.
Windy Hills Dunes
by Brandandino Family on 2018/10/14 14:03
We gave this condo a 5 Star review. It is super close to the beach with incredible views. There are showers to wash off the sand and the beach is on a sand bar which makes it easy for the kids to play but not get too far out in the water. The people at this resort are very sweet. I’m assuming they live here since they have dogs and the resort doesn’t allow renters to have dogs. The bath tub is huge and the bed is comfy. The jacuzzi is so relaxing and there are ton of places to eat and shop nearby. Typical surf shops and Tanger outlets. We loved The Kitchen Table, Hook and Barrel and Chesapeake House for dining. We will definitely come back here.
Great home away from home
by Mtstucky on 2018/09/04 05:10
We loved your deck! There was more than enough plates, glasses, cookware, etc. We enjoyed taking LYFT/UBER to all the fun places on Broadway! It was very nice and cool in the house. (We never touched the thermostat) even though it was in the 90’s very day. The grocery store was a short walk around the corner for necessities which was super. The little extras you supplied were so nice and thoughtful. When we come back to Nashville again we hope to stay here. Loved all of your photos. It was just a fun-packed weekend and our “Base Camp” was fantastic! Thanks again for your hospitality!
BEST APP
by Irish josie on 2018/04/16 22:54
I would like to tell you that I first experienced VRBO,on a trip back home,I myself am from Ireland, 🍀🇮🇪,and was looking for a place close to my sister. Found this beautiful cottage, and couldn’t say enough about it. I also used you guys to travel to Florida this February, to Petersburg. Another wonderful experience. I cannot stop talking about your app..👍 👍..I wouldn’t travel any other way in the future, except this way. I’m now looking at places in Florida, for 2019. Thank you so much, for a wonderful experience and easy to use app. Your favorite customer, Josephlne 🍀🍀🍀
They CANCELLED OUR VACATION 😱 Left us with no place to stay and kept our money!
by 2TheBeachIGo on 2018/03/01 17:32
We booked a $2300 condo for a month — paid in full with our debit card. A few hours later the property manager cancelled our reservation. Sadly, nothing else was available in the area and this condo later went back in the listings for twice the price. What’s worse is that our funds are still tied up waiting for VRBO to refund them (they say allow 5-7 business days for refund). Our family of 5 has been stranded in Florida with no funds to rent another condo and no place to stay! Shame on. VRBO, HOMEAWAY and VACATION RENTALS. A deal is a deal — PERIOD! Owners advertised, we paid, deal. They should not be allowed to cancel. If they had waited 24 hours to cancel VRBO would help us, but otherwise no help and 3 days without our funds. 😱
Review 5+ starts ⭐️⭐️⭐️⭐️⭐️ love it ❤️❤️❤️
by Aramoix (PR) ( Savannah GA) on 2018/06/10 17:08
It was marvelous, wonderful, peaceful, space full,cleaned, organized. I really was impressed with all the extra detail, space of the house. We really enjoy our stay as a family. We enjoy everything we did. The kids love the space. Kids friendly 100%. The kids never get bore. I personally enjoy it 100% get out of the routine, explore a new place, have a new experience, visit a new place, environment, new air, More important of everything create new memories. I will stay there’re next time 100% Love it. ❤️❤️❤️. Thanks for everything.
Almost Perfect
by dscarfo on 2018/07/10 18:42
I’ve rented through this site for 4 years now and been very successful. The only reason I’m giving it 4 stars instead of 5 is due to the search criteria. It would be a perfect 5 if the amenity search could be narrowed down when looking for pools. Too often, owners list their properties as having a pool when In fact, they are referring to a lake or pond which is NOT a pool and not acceptable to some renters for swimming. As well and more importantly to me, I prefer a private pool vs. a communal pool and there is no specific search for that which forces me to review dozens of properties’ amenities to weed out the communal pool properties. Aside from that it’s the best site to find your perfect destination.
Frustrating experience
by SCBoricua on 2018/10/07 02:00
After spending hours searching for the right vacation rental I went through the process of booking it and I kept getting an error message. It asked to check the credit card information and to resubmit. I tried over and over and it would not go through. I even called my credit card company to make sure it wasn’t getting declined and they told me they had no record of the attempted transaction. So they never received the request for payment! Why was it getting stuck in your system? Eventually I switched from my Discover Card to a VISA and it finally went through. Your website lists Discover as an acceptable method of payment. You wasted valuable time of my day just to give you MY business!
So far so good ..
by Eyemani on 2018/09/28 09:29
They always ask for a review only after minutes of being on the site. As of now I am satisfied , the pictures and prices look amazing and it seems easy to contact owners. The app is easy to navigate and it doesn’t freeze or glitch. There’s not a lengthy process to search, find and book. Also they show a preview price before going all the way through the process which is a big help. So overall the APP is good. I will rewrite another review after my trip and stay at a VRBO location. 🤗
Refund on a property rental
by ABBeach girl on 2018/08/10 21:22
I am due a refund on a property that we rented, but cancelled within the appropriate time. However, I have only received a partial refund. My problem is that I have contacted the owner and VRBO numerous times only to be told that they are not the ones responsible for the refund. Finger pointing at its best! I was even told to contact my credit card company to see if they can get me the refund!! That’s absurd! I have been dealing with this for nearly 3 months with no resolution in sight! The property owner is Jacy Harris and she owns a condo in Gatlinburg, TN. DO NOT TRUST HER! I also no longer have any faith in the VRBO/Homeaway group! They are a useless group and cannot resolve your issues if it involves money!! I have reported them to the Better Business Bureau.....whatever good that does I do not have a clue!!
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