Screenshots
Keyword Volume Hits KEI Rank
citizens app
19.43
233
citizens
17.96
218
2
citylens
0.00
137
citizex
1.09
134
citizenfox
0.00
134
mhp
0.00
62
1
the hanover insurance group
1.23
1
hanover
93.42
1
hanover mobile
0.23
1
hanover insurance
0.00
1
Search Visibility
App name
hanover Mobile
Description
Manage your hanover account from the palm of your hand. With hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My hanover Policy account, or create a new account directly within the app. With hanover Mobile, you'll have access to: Policy information – view policy number, effective dates, and more Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing Report a claim —File personal lines and commercial lines claims and view status of open claims Contact information • Get in touch with your insurance agent by phone or email • Call our customer service representatives Easily manage your account • Log in with fingerprint or face id • Update your profile and contact info …and much more. We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536. All use of the hanover Mobile app is subject to the hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
Completely unusable
by moshedpotata on 2020/11/21 13:21
Can’t even log in anymore
Service unavailable. For all of 2020!
by Frak! on 2020/09/20 15:31
There is definitely something wrong here as the service is constantly unavailable and you can’t log in. I contacted my agent and she said this is a know issue. This has been going on all year! What’s the problem? Hire some high schooler who can code and fix this thing already!
Many app glitches
by RGAgui on 2020/09/01 12:53
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
Touch ID not working
by Ktothek on 2020/05/16 12:22
Touch ID doesn’t work. Always gives the error of “invalid username or password”.
Poor Quality
by SRS1981 on 2020/02/28 22:31
The functionality of this app is horrible. Never wants to load when open. The insurance card listed only has the first person listed on the account not all that are covered. Need to get these issues fixed ASAP!
Extremely Useful
by Jacqueline__Cook on 2020/02/20 03:23
Love having my insurance ID on my phone!
Fairly useless
by RemmyZero on 2020/01/31 15:19
Most people have automatic payments so the only reason for this app is to be able to produce your insurance cards digitally. Unfortunately you can’t do that. You can only have them mailed to you. What’s the point of the app then?
Needs a lot of work
by actual real life customer on 2020/01/10 11:32
App always says there is a temporary technical problem fetching your policy... problem is it’s not temporary it’s permanent... I haven’t been able to view my policy or even click on the contact us button since I’ve had the app for about 2 weeks now...this app needs to be taken down and taken back to the drawing board . It needs a lot of work ... only giving one star because it won’t allow me to post my review without rating with at least one star
Literally unable to login
by mypiece on 2019/10/13 23:33
It just spins and spins and spins forever. Yes I have the latest version, yes my WiFi is working, yes I’ve tried force closing and reopening. This is so frustrating, all I’m trying to do is view and pay my bill.
App NEEDS an UPDATE
by A. Puzzler on 2019/06/04 17:03
Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes. Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars. Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files. On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient. When the two above items are fixed I’ll be glad to give a high rating.
Buggy app
by Shiva135 on 2019/04/08 05:55
Forces me to enter user name and password every time, even after I select "Remember Username", and "TouchID". Takes at least 30-60 seconds, to load the details after login.
App has little bugs that need fixing
by Dudeitsjoey on 2018/10/11 21:51
The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.
Works as intended
by jjp78964 on 2018/09/12 01:12
Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive.
Can’t pay bills in the latest version
by bassmaster217 on 2018/08/15 14:33
In the latest version of the app I can no longer pay my bill. After a long time out there’s just a small message at the bottom of the screen that says “Load Error”.
Super Easy!
by Lucky3124 on 2018/07/21 12:13
Very easy to navigate.
Doesn’t Work
by DrDominee on 2017/12/19 16:10
Constantly says there is a “temporary” problem fetching your policy. But it’s not temporary. Useless for me.
Good mobile app and functionality
by myvon on 2017/09/14 19:47
Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too. But the app currently lacking Claims though. Hope Hanover will add this in future.
App has little bugs that need fixing
by Dudeitsjoey on 2018/10/11 21:51
The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.
App NEEDS an UPDATE
by A. Puzzler on 2019/06/04 17:03
Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes. Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars. Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files. On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient. When the two above items are fixed I’ll be glad to give a high rating.
Many app glitches
by RGAgui on 2020/09/01 12:53
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
Touch ID not working
by Ktothek on 2020/05/16 12:22
Touch ID doesn’t work. Always gives the error of “invalid username or password”.
Needs a lot of work
by actual real life customer on 2020/01/10 11:32
App always says there is a temporary technical problem fetching your policy... problem is it’s not temporary it’s permanent... I haven’t been able to view my policy or even click on the contact us button since I’ve had the app for about 2 weeks now...this app needs to be taken down and taken back to the drawing board . It needs a lot of work ... only giving one star because it won’t allow me to post my review without rating with at least one star
Good mobile app and functionality
by myvon on 2017/09/14 19:47
Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too. But the app currently lacking Claims though. Hope Hanover will add this in future.
Works as intended
by jjp78964 on 2018/09/12 01:12
Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive.
Poor Quality
by SRS1981 on 2020/02/28 22:31
The functionality of this app is horrible. Never wants to load when open. The insurance card listed only has the first person listed on the account not all that are covered. Need to get these issues fixed ASAP!
Can’t pay bills in the latest version
by bassmaster217 on 2018/08/15 14:33
In the latest version of the app I can no longer pay my bill. After a long time out there’s just a small message at the bottom of the screen that says “Load Error”.
Extremely Useful
by Jacqueline__Cook on 2020/02/20 03:23
Love having my insurance ID on my phone!
Fairly useless
by RemmyZero on 2020/01/31 15:19
Most people have automatic payments so the only reason for this app is to be able to produce your insurance cards digitally. Unfortunately you can’t do that. You can only have them mailed to you. What’s the point of the app then?
Literally unable to login
by mypiece on 2019/10/13 23:33
It just spins and spins and spins forever. Yes I have the latest version, yes my WiFi is working, yes I’ve tried force closing and reopening. This is so frustrating, all I’m trying to do is view and pay my bill.
Super Easy!
by Lucky3124 on 2018/07/21 12:13
Very easy to navigate.
Completely unusable
by moshedpotata on 2020/11/21 13:21
Can’t even log in anymore
Doesn’t Work
by DrDominee on 2017/12/19 16:10
Constantly says there is a “temporary” problem fetching your policy. But it’s not temporary. Useless for me.
Service unavailable. For all of 2020!
by Frak! on 2020/09/20 15:31
There is definitely something wrong here as the service is constantly unavailable and you can’t log in. I contacted my agent and she said this is a know issue. This has been going on all year! What’s the problem? Hire some high schooler who can code and fix this thing already!
Buggy app
by Shiva135 on 2019/04/08 05:55
Forces me to enter user name and password every time, even after I select "Remember Username", and "TouchID". Takes at least 30-60 seconds, to load the details after login.
Rating Trends
1,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0
All Versions
2.0
33 total
 5
11
 4
1
 3
3
 2
2
 1
16
Current Version (2.3)
2.0
33 total
 5
11
 4
1
 3
3
 2
2
 1
16
Version History
More...
Keyword Volume Hits KEI Rank
citizens app
19.43
233
citizens
17.96
218
2
citylens
0.00
137
citizex
1.09
134
citizenfox
0.00
134
mhp
0.00
62
1
the hanover insurance group
1.23
1
hanover mobile
0.23
1
hanover insurance
0.00
1
hanover
93.42
1
insurance card
14.38
citizen app
19.92
commerce insurance
0.00
the citizen app
19.08
mercury insurance
0.00
grange insurance
0.00
insurance agent
9.79
safeco insurance
4.97
Screenshots
Keyword Volume Hits KEI Rank
the citizen app
19.08
194
7
citizen app
19.92
175
4
safeco insurance
4.97
174
insurance agent
9.79
172
insurance card
14.38
161
grange insurance
0.00
160
mercury insurance
0.00
159
citizens app
19.43
156
1
commerce insurance
0.00
152
citizens
17.96
145
1
citylens
0.00
85
citizenfox
0.00
83
citizex
1.09
83
mhp
0.00
41
hanover insurance
0.00
1
hanover
93.42
1
the hanover insurance group
1.23
1
hanover mobile
0.23
1
Search Visibility
App name
hanover Mobile
Description
Manage your hanover account from the palm of your hand. With hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My hanover Policy account, or create a new account directly within the app. With hanover Mobile, you'll have access to: Policy information – view policy number, effective dates, and more Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing Report a claim —File personal lines and commercial lines claims and view status of open claims Contact information • Get in touch with your insurance agent by phone or email • Call our customer service representatives Easily manage your account • Log in with fingerprint or face id • Update your profile and contact info …and much more. We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536. All use of the hanover Mobile app is subject to the hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
Completely unusable
by moshedpotata on 2020/11/21 13:21
Can’t even log in anymore
Service unavailable. For all of 2020!
by Frak! on 2020/09/20 15:31
There is definitely something wrong here as the service is constantly unavailable and you can’t log in. I contacted my agent and she said this is a know issue. This has been going on all year! What’s the problem? Hire some high schooler who can code and fix this thing already!
Many app glitches
by RGAgui on 2020/09/01 12:53
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
Touch ID not working
by Ktothek on 2020/05/16 12:22
Touch ID doesn’t work. Always gives the error of “invalid username or password”.
Poor Quality
by SRS1981 on 2020/02/28 22:31
The functionality of this app is horrible. Never wants to load when open. The insurance card listed only has the first person listed on the account not all that are covered. Need to get these issues fixed ASAP!
Extremely Useful
by Jacqueline__Cook on 2020/02/20 03:23
Love having my insurance ID on my phone!
Fairly useless
by RemmyZero on 2020/01/31 15:19
Most people have automatic payments so the only reason for this app is to be able to produce your insurance cards digitally. Unfortunately you can’t do that. You can only have them mailed to you. What’s the point of the app then?
Needs a lot of work
by actual real life customer on 2020/01/10 11:32
App always says there is a temporary technical problem fetching your policy... problem is it’s not temporary it’s permanent... I haven’t been able to view my policy or even click on the contact us button since I’ve had the app for about 2 weeks now...this app needs to be taken down and taken back to the drawing board . It needs a lot of work ... only giving one star because it won’t allow me to post my review without rating with at least one star
Literally unable to login
by mypiece on 2019/10/13 23:33
It just spins and spins and spins forever. Yes I have the latest version, yes my WiFi is working, yes I’ve tried force closing and reopening. This is so frustrating, all I’m trying to do is view and pay my bill.
App NEEDS an UPDATE
by A. Puzzler on 2019/06/04 17:03
Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes. Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars. Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files. On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient. When the two above items are fixed I’ll be glad to give a high rating.
Buggy app
by Shiva135 on 2019/04/08 05:55
Forces me to enter user name and password every time, even after I select "Remember Username", and "TouchID". Takes at least 30-60 seconds, to load the details after login.
App has little bugs that need fixing
by Dudeitsjoey on 2018/10/11 21:51
The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.
Works as intended
by jjp78964 on 2018/09/12 01:12
Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive.
Can’t pay bills in the latest version
by bassmaster217 on 2018/08/15 14:33
In the latest version of the app I can no longer pay my bill. After a long time out there’s just a small message at the bottom of the screen that says “Load Error”.
Super Easy!
by Lucky3124 on 2018/07/21 12:13
Very easy to navigate.
Doesn’t Work
by DrDominee on 2017/12/19 16:10
Constantly says there is a “temporary” problem fetching your policy. But it’s not temporary. Useless for me.
Good mobile app and functionality
by myvon on 2017/09/14 19:47
Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too. But the app currently lacking Claims though. Hope Hanover will add this in future.
App has little bugs that need fixing
by Dudeitsjoey on 2018/10/11 21:51
The app is easy to navigate but few things wrong. The app overlaps the iPhone X display. Also when you look at your insurance card, I have multiple names and cars on the insurance when I click on any car, it just shows the first persons name. That should get fixed, should have each car registered to the actual driver. Or at least all names.
App NEEDS an UPDATE
by A. Puzzler on 2019/06/04 17:03
Just downloaded this app so that I could pay our annual auto/homeowners’ insurance policy. I have not had much experience with the app but I’m aware of at least two significant issues that require fixes. Issue 1: I opted to use “Face ID,” which can be very convenient but perhaps not in this case. When using the “Log Out” feature the app does not automatically shut down, instead it quickly goes to Face ID scan, staying open. This glitch could pose a security risk, and is why I’ve assigned only 2 stars. Issue 2: Immediately after paying the bill the bottom of next page showed “Load Error,” which seemed to disable the Print feature. Although not my preferred method, I was able to take a screenshot to use for my files. On the bright side, all I had to do to initiate the app was to sign in. Our policy info immediately populated the app so that payment was fast and efficient. When the two above items are fixed I’ll be glad to give a high rating.
Many app glitches
by RGAgui on 2020/09/01 12:53
The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in.
Touch ID not working
by Ktothek on 2020/05/16 12:22
Touch ID doesn’t work. Always gives the error of “invalid username or password”.
Needs a lot of work
by actual real life customer on 2020/01/10 11:32
App always says there is a temporary technical problem fetching your policy... problem is it’s not temporary it’s permanent... I haven’t been able to view my policy or even click on the contact us button since I’ve had the app for about 2 weeks now...this app needs to be taken down and taken back to the drawing board . It needs a lot of work ... only giving one star because it won’t allow me to post my review without rating with at least one star
Good mobile app and functionality
by myvon on 2017/09/14 19:47
Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too. But the app currently lacking Claims though. Hope Hanover will add this in future.
Works as intended
by jjp78964 on 2018/09/12 01:12
Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive.
Poor Quality
by SRS1981 on 2020/02/28 22:31
The functionality of this app is horrible. Never wants to load when open. The insurance card listed only has the first person listed on the account not all that are covered. Need to get these issues fixed ASAP!
Can’t pay bills in the latest version
by bassmaster217 on 2018/08/15 14:33
In the latest version of the app I can no longer pay my bill. After a long time out there’s just a small message at the bottom of the screen that says “Load Error”.
Extremely Useful
by Jacqueline__Cook on 2020/02/20 03:23
Love having my insurance ID on my phone!
Fairly useless
by RemmyZero on 2020/01/31 15:19
Most people have automatic payments so the only reason for this app is to be able to produce your insurance cards digitally. Unfortunately you can’t do that. You can only have them mailed to you. What’s the point of the app then?
Literally unable to login
by mypiece on 2019/10/13 23:33
It just spins and spins and spins forever. Yes I have the latest version, yes my WiFi is working, yes I’ve tried force closing and reopening. This is so frustrating, all I’m trying to do is view and pay my bill.
Super Easy!
by Lucky3124 on 2018/07/21 12:13
Very easy to navigate.
Completely unusable
by moshedpotata on 2020/11/21 13:21
Can’t even log in anymore
Doesn’t Work
by DrDominee on 2017/12/19 16:10
Constantly says there is a “temporary” problem fetching your policy. But it’s not temporary. Useless for me.
Service unavailable. For all of 2020!
by Frak! on 2020/09/20 15:31
There is definitely something wrong here as the service is constantly unavailable and you can’t log in. I contacted my agent and she said this is a know issue. This has been going on all year! What’s the problem? Hire some high schooler who can code and fix this thing already!
Buggy app
by Shiva135 on 2019/04/08 05:55
Forces me to enter user name and password every time, even after I select "Remember Username", and "TouchID". Takes at least 30-60 seconds, to load the details after login.
Rating Trends
1,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0
All Versions
2.0
33 total
 5
11
 4
1
 3
3
 2
2
 1
16
Current Version (2.3)
2.0
33 total
 5
11
 4
1
 3
3
 2
2
 1
16
Version History
More...
Keyword Volume Hits KEI Rank
the citizen app
19.08
194
7
citizen app
19.92
175
4
safeco insurance
4.97
174
insurance agent
9.79
172
insurance card
14.38
161
grange insurance
0.00
160
mercury insurance
0.00
159
citizens app
19.43
156
1
commerce insurance
0.00
152
citizens
17.96
145
1
citylens
0.00
85
citizenfox
0.00
83
citizex
1.09
83
mhp
0.00
41
hanover insurance
0.00
1
hanover
93.42
1
the hanover insurance group
1.23
1
hanover mobile
0.23
1