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App name
mastercard airport Experiences
Description
IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility. To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days). This easy-to-use mobile app, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers. AIRPORT LOUNGES Escape the airport crowds and retreat to an oasis in more than 600 airports worldwide. - Search for a lounge by simply typing an Airport, Airport code, City or Country - Make the most of the favorites features for quick and easy access - See detailed lounge information such as location, amenities, and hours of operation AIRPORT OFFERS Take advantage of a curated listing of airport offers that span across dining, spa, and retail. - Find offers available to you based on the terminal where you are located - See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions) - Generate a QR offer code for redemption of the offer ACCOUNT MANAGEMENT Easily manage your account information, view lounge visit history, and access active and historical offers.
What have you done?
by Genasik on 2021/03/11 20:58
It took me a few hours to login. Finally got in, but the app didn’t load any lounges. Tried to save the card in wallet, the option now disappeared. Reinstalled the app, now cannot login again.
App update keep reloading
by Mahmoud Farhat on 2020/08/29 00:49
can’t complete the new update. please check and fix this issue
Malísimo Bad Bad
by Uarg99 on 2020/02/28 23:50
Malisimo bad bad
App might be good but product is a scam
by rishmalho on 2020/02/14 15:29
Doesn’t work/exist in the real world. Certain banks use it to falsely advertise & Mastercard to falsely lure consumers. Can confirm. So this is what happens: 1) Get lured & get the card 2) Call bank to get this activated; they redirect you to Mastercard. 3) Mastercard says we have no idea, call your bank. 4) Bank asks you to reach back to Mastercard & you’re stuck in a loop. Classic case of a redirection scam. Now, that said, you are probably better off getting an Amex since in my experience they are much more reliable for lounge access, other travel benefits & have much superior customer service than Mastercard(even World Elite MasterCards are pretty bad), should such an issue ever arise.
Falta de opção
by ajcbarros on 2019/12/22 18:30
Poucas salas vips em alguns aeroportos
ES CIERTO
by CRAZY TREKKER on 2019/12/08 13:36
ES CIERTO LO DEL CREDITO DE $27😀😀😀😀👏🏾👏🏾👏🏾ME COMI UN RICO LOMO SALTADO MUCHAS GRACIAS MASTERCARD BLACK LOUNGE KEY ERES LO MEJOR.
We code doesn’t work
by zarozaro on 2019/10/16 01:57
The reader display invalid we code message. It works if I use the card but not if I use the app.
Excusas y ningún lounge acepto
by fepifer on 2019/10/06 20:43
No me dejaron entrar a ningún lounge de Miami, una vergüenza
Atendimento Lounge de Miami compartilhado com a Avianca
by Angela Pastorini on 2019/09/23 19:18
O serviço do lounge de Miami compartilhado com o Lounge da Avianca é péssimo. A atendente é muito mal educada e da primeira vez que eu tentei usar ela me barrou dizendo que tinha um voo da Avianca naquele horário e eu não podia entrar pois meu voo era Latam. Ela me deu à impressão que era um favor que ela estava fazendo para o Mastercard. Da segunda vez foi a mesma atendente mal-educada e eu não fiquei. Só usei a sala na minha terceira tentativa.
Excelente servicio
by Frey25. on 2019/09/21 16:57
Es el mejor servicio en tus viajes
Problema de Registro
by Clayopi on 2019/09/05 03:19
No pude ni registrarme, todo fue complicado, no estan bien explicados los campos, desde el nombre de usuario y sus reglas ..ni siquiera para el teléfono...
Cadastramento
by Vera d' on 2019/08/29 14:40
Demorei muito para conseguir registrar meu nome de usuária, pois as explicações não são muito claras. Tentei 2 vezes e fui tarifada 2 vezes ($1,00) Solicito que registrem que não pode haver espaços entre os “caracteres”, pois custei a “ descobrir” que o meu erro era este... Abraços
Ezeiza
by XrxOXd on 2019/08/29 00:06
Lounge star alliance NO disponible antes de 22:30hs y sujeto a espacio!!! Eso no es Servicio Mastercard Black. Por favor me avisan de cambios. Slds
Info on app is not accurate
by G4110592 on 2019/08/12 13:43
Info about access hours / rights is not up to date.
No funciona actualización
by Fabiomf25 on 2019/07/16 20:26
Se indica que se debe actualizar pero no se puede hacer. Es una lástima funcionaba muy bien
App keep saying it’s out of date
by ApolloM5 on 2019/07/16 16:09
Newest version yet app keep saying update required and doesn’t allow for actual use
Lounge does not exist
by gine05 on 2019/07/04 17:46
Can’t locate the lounge.
KP
by Cacique5573 on 2019/07/01 14:50
Lounge receptionist not at all helpful on my first visit. This occurred at Miami International Airport.
Sra
by mpilicz on 2019/06/24 17:55
En el aeropuerto de la Ciudad de México T2 en la sala de Aeroméxico me negaron la entrada , dijeron mi código no existía en el sistema .
Accès très limité à Trudeau
by tremblay-Croft on 2019/06/10 17:20
Je suis vraiment déçu de ne plus avoir accès au Maple leaf lounge de Montréal
No lounges I’ve found so far.
by joecooool on 2019/05/12 22:49
Been to seven major airports and only Miami hasany lounge access. Nashville, Washington DC, Denver, nothing. Just a few useless coupons for juice and massages. Utterly useless. The three times I tried to use it in Miami they said they were full. Major disappointment.
Doesn’t work
by ocbrody on 2019/04/19 20:26
Can’t register at all. Error says a source code is required but there isn’t even a field to put a source code.
Fix the App
by Jonathan777 on 2019/04/17 18:28
I cannot register for an account due to an error saying “ The SourceCode field is required”.
Avianca from 6pm only
by mau38485855 on 2019/02/22 17:21
Avianca lounge only allows you to enter from 6pm
Lounge Key
by Old Crow 1 on 2019/02/20 23:42
First time I have used the Lounge Key and I was disappointed. I used the Lounge in Montreal and it was like a busy cafeteria with undrinkable wine.
Muy buen programa para mi app
by Rochuviajera on 2019/02/17 14:28
Espero contar con la excelencia de Máster cuando use el servicio
Last update screwed everything up.
by KLIR on 2019/01/21 14:21
Today update (Jan 21) made the app almost unusable, most of the lounges don’t appear listed in the app, nearest airport feature doesn’t work.
Recent visits
by NikitaKorsow on 2018/12/30 23:56
Visits to CUR Hato airport lounge and BOG Eldorado lounge did not meet expectations. Low choice of food and beverages and too crowded lounges made the experiences below average.
Rudy Meyer
by Rudy Meyer on 2018/12/18 09:35
Muito bom e pratico
Decepción
by bvv1971 on 2018/12/14 21:58
La sala única sala disponible está afuera. Y la de adentro dicen que solo se habilita después de ñas 6 pm. Es decir que el servicio no existe
Vergüenza
by Fabian Argentina 1000 on 2018/12/03 04:09
En recientes viajes a Miami he tratado de utilizar la tarjeta para ingresar a salas VIP en Argentina y en Miami y siempre han encontrado una excusa para impedir el acceso, incluso dentro de los horarios que se indican en la aplicación. En Miami Terminal J - Salón Avianca incluso me indicaron tan solo que NO están aceptando la tarjeta. Es decir, para pasar vergüenza, prefiero ya ni usarla.
Not true
by GNIRIVAS on 2018/09/30 18:51
As per their own app. I should get acces to certain VIP Lomges. Not true. At Miami J Avianca Lounge I was denied access. Avian a claim they do not hold any agreement. I identified myself. Showed the coupon. Showed the app. They just denied my access
Ashok Mul
by Ashok Mul on 2018/09/16 22:58
One of the better lounges in the Caribbean. Relax , unwind, with champagne and sushi. 🇯🇲🥂🍾🥟🥗
Scam
by Solcito_37 on 2018/09/09 20:33
Every single time I try to enter the Avianca Lounge at the Miami Airport, I am rejected. Either under the excuse they are crowded (which by my check is not true) or that the accept after some time (which seems to be whimsical). So, including this Lounge as one you should have access by being a Black Master Card holder is a scam and not true at all. Nevertheless, to say the assistants are quite rude.
Terrible
by AnnaMarie_<3 on 2018/09/07 00:15
Very misleading. I started this as an offer from HSBC for 2 visits with a guest each time. Well, they took both visits when I was only there once with my wife, then charged me for my children but didn’t say anything until I saw the bill on my credit card. This was deliberately misleading by HSBC and Lounge Key. Very unprofessional. Even when I called Lounge Key to see if this could be resolved, I’ll I got was “sorry but there’s nothing we can do”. I won’t ever use this service again. They’re not trustworthy.
Not impressed
by dxbphp on 2018/09/03 01:27
It keeps showing error. I managed to register with the loungekey app but this one is giving me a huge problem
Total Garbage
by Bhunter321 on 2018/06/26 23:05
Completely worthless as it doesn’t work. You put in your card number and the Captcha and it just has an error. I know the number and captcha is correct and tried it four times. Aggravating.
Great
by loveapple123456789 on 2018/06/26 21:10
Great app!!!
Last update screwed everything up.
by KLIR on 2019/01/21 14:21
Today update (Jan 21) made the app almost unusable, most of the lounges don’t appear listed in the app, nearest airport feature doesn’t work.
Terrible
by AnnaMarie_<3 on 2018/09/07 00:15
Very misleading. I started this as an offer from HSBC for 2 visits with a guest each time. Well, they took both visits when I was only there once with my wife, then charged me for my children but didn’t say anything until I saw the bill on my credit card. This was deliberately misleading by HSBC and Lounge Key. Very unprofessional. Even when I called Lounge Key to see if this could be resolved, I’ll I got was “sorry but there’s nothing we can do”. I won’t ever use this service again. They’re not trustworthy.
Ashok Mul
by Ashok Mul on 2018/09/16 22:58
One of the better lounges in the Caribbean. Relax , unwind, with champagne and sushi. 🇯🇲🥂🍾🥟🥗
App might be good but product is a scam
by rishmalho on 2020/02/14 15:29
Doesn’t work/exist in the real world. Certain banks use it to falsely advertise &amp; Mastercard to falsely lure consumers. Can confirm. So this is what happens: 1) Get lured &amp; get the card 2) Call bank to get this activated; they redirect you to Mastercard. 3) Mastercard says we have no idea, call your bank. 4) Bank asks you to reach back to Mastercard &amp; you’re stuck in a loop. Classic case of a redirection scam. Now, that said, you are probably better off getting an Amex since in my experience they are much more reliable for lounge access, other travel benefits &amp; have much superior customer service than Mastercard(even World Elite MasterCards are pretty bad), should such an issue ever arise.
Scam
by Solcito_37 on 2018/09/09 20:33
Every single time I try to enter the Avianca Lounge at the Miami Airport, I am rejected. Either under the excuse they are crowded (which by my check is not true) or that the accept after some time (which seems to be whimsical). So, including this Lounge as one you should have access by being a Black Master Card holder is a scam and not true at all. Nevertheless, to say the assistants are quite rude.
What have you done?
by Genasik on 2021/03/11 20:58
It took me a few hours to login. Finally got in, but the app didn’t load any lounges. Tried to save the card in wallet, the option now disappeared. Reinstalled the app, now cannot login again.
No lounges I’ve found so far.
by joecooool on 2019/05/12 22:49
Been to seven major airports and only Miami hasany lounge access. Nashville, Washington DC, Denver, nothing. Just a few useless coupons for juice and massages. Utterly useless. The three times I tried to use it in Miami they said they were full. Major disappointment.
App keep saying it’s out of date
by ApolloM5 on 2019/07/16 16:09
Newest version yet app keep saying update required and doesn’t allow for actual use
Not true
by GNIRIVAS on 2018/09/30 18:51
As per their own app. I should get acces to certain VIP Lomges. Not true. At Miami J Avianca Lounge I was denied access. Avian a claim they do not hold any agreement. I identified myself. Showed the coupon. Showed the app. They just denied my access
Not impressed
by dxbphp on 2018/09/03 01:27
It keeps showing error. I managed to register with the loungekey app but this one is giving me a huge problem
Info on app is not accurate
by G4110592 on 2019/08/12 13:43
Info about access hours / rights is not up to date.
App update keep reloading
by Mahmoud Farhat on 2020/08/29 00:49
can’t complete the new update. please check and fix this issue
Lounge Key
by Old Crow 1 on 2019/02/20 23:42
First time I have used the Lounge Key and I was disappointed. I used the Lounge in Montreal and it was like a busy cafeteria with undrinkable wine.
Fix the App
by Jonathan777 on 2019/04/17 18:28
I cannot register for an account due to an error saying “ The SourceCode field is required”.
Recent visits
by NikitaKorsow on 2018/12/30 23:56
Visits to CUR Hato airport lounge and BOG Eldorado lounge did not meet expectations. Low choice of food and beverages and too crowded lounges made the experiences below average.
Rudy Meyer
by Rudy Meyer on 2018/12/18 09:35
Muito bom e pratico
Avianca from 6pm only
by mau38485855 on 2019/02/22 17:21
Avianca lounge only allows you to enter from 6pm
Lounge does not exist
by gine05 on 2019/07/04 17:46
Can’t locate the lounge.
KP
by Cacique5573 on 2019/07/01 14:50
Lounge receptionist not at all helpful on my first visit. This occurred at Miami International Airport.
Great
by loveapple123456789 on 2018/06/26 21:10
Great app!!!
Total Garbage
by Bhunter321 on 2018/06/26 23:05
Completely worthless as it doesn’t work. You put in your card number and the Captcha and it just has an error. I know the number and captcha is correct and tried it four times. Aggravating.
ES CIERTO
by CRAZY TREKKER on 2019/12/08 13:36
ES CIERTO LO DEL CREDITO DE $27😀😀😀😀👏🏾👏🏾👏🏾ME COMI UN RICO LOMO SALTADO MUCHAS GRACIAS MASTERCARD BLACK LOUNGE KEY ERES LO MEJOR.
Malísimo Bad Bad
by Uarg99 on 2020/02/28 23:50
Malisimo bad bad
Falta de opção
by ajcbarros on 2019/12/22 18:30
Poucas salas vips em alguns aeroportos
Excelente servicio
by Frey25. on 2019/09/21 16:57
Es el mejor servicio en tus viajes
Excusas y ningún lounge acepto
by fepifer on 2019/10/06 20:43
No me dejaron entrar a ningún lounge de Miami, una vergüenza
Atendimento Lounge de Miami compartilhado com a Avianca
by Angela Pastorini on 2019/09/23 19:18
O serviço do lounge de Miami compartilhado com o Lounge da Avianca é péssimo. A atendente é muito mal educada e da primeira vez que eu tentei usar ela me barrou dizendo que tinha um voo da Avianca naquele horário e eu não podia entrar pois meu voo era Latam. Ela me deu à impressão que era um favor que ela estava fazendo para o Mastercard. Da segunda vez foi a mesma atendente mal-educada e eu não fiquei. Só usei a sala na minha terceira tentativa.
Cadastramento
by Vera d' on 2019/08/29 14:40
Demorei muito para conseguir registrar meu nome de usuária, pois as explicações não são muito claras. Tentei 2 vezes e fui tarifada 2 vezes ($1,00) Solicito que registrem que não pode haver espaços entre os “caracteres”, pois custei a “ descobrir” que o meu erro era este... Abraços
Problema de Registro
by Clayopi on 2019/09/05 03:19
No pude ni registrarme, todo fue complicado, no estan bien explicados los campos, desde el nombre de usuario y sus reglas ..ni siquiera para el teléfono...
No funciona actualización
by Fabiomf25 on 2019/07/16 20:26
Se indica que se debe actualizar pero no se puede hacer. Es una lástima funcionaba muy bien
Ezeiza
by XrxOXd on 2019/08/29 00:06
Lounge star alliance NO disponible antes de 22:30hs y sujeto a espacio!!! Eso no es Servicio Mastercard Black. Por favor me avisan de cambios. Slds
Muy buen programa para mi app
by Rochuviajera on 2019/02/17 14:28
Espero contar con la excelencia de Máster cuando use el servicio
Sra
by mpilicz on 2019/06/24 17:55
En el aeropuerto de la Ciudad de México T2 en la sala de Aeroméxico me negaron la entrada , dijeron mi código no existía en el sistema .
Accès très limité à Trudeau
by tremblay-Croft on 2019/06/10 17:20
Je suis vraiment déçu de ne plus avoir accès au Maple leaf lounge de Montréal
Decepción
by bvv1971 on 2018/12/14 21:58
La sala única sala disponible está afuera. Y la de adentro dicen que solo se habilita después de ñas 6 pm. Es decir que el servicio no existe
Vergüenza
by Fabian Argentina 1000 on 2018/12/03 04:09
En recientes viajes a Miami he tratado de utilizar la tarjeta para ingresar a salas VIP en Argentina y en Miami y siempre han encontrado una excusa para impedir el acceso, incluso dentro de los horarios que se indican en la aplicación. En Miami Terminal J - Salón Avianca incluso me indicaron tan solo que NO están aceptando la tarjeta. Es decir, para pasar vergüenza, prefiero ya ni usarla.
We code doesn’t work
by zarozaro on 2019/10/16 01:57
The reader display invalid we code message. It works if I use the card but not if I use the app.
Doesn’t work
by ocbrody on 2019/04/19 20:26
Can’t register at all. Error says a source code is required but there isn’t even a field to put a source code.
Rating Trends
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All Versions
4.0
4,258 total
 5
3,600
 4
361
 3
103
 2
44
 1
150
Current Version (6.5.0)
4.0
4,251 total
 5
3,594
 4
361
 3
103
 2
44
 1
149
Version History
More...