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App name
SidelineSwap
Description
SidelineSwap is where athletes buy and sell their gear. SHOP Shop new and used sports equipment up to 70% off – everything from hockey skates and golf clubs to lacrosse sticks and baseball gloves. SELL Sell in minutes – snap a photo, set a price, and receive a prepaid shipping label when the item sells. Cash in on last season’s gear, or list that old bike - or pair of skis - cluttering your garage. JOIN Join the leading marketplace for athletes. Buy and sell with hundreds of thousands of SidelineSwap users across the world.
It is great for a short period of time.
by joeybusterjs24me on 2020/04/03 20:14
The app is great for trading and selling sports equipment, but if you are trying to trade and are sending a lot of message you will get temporarily banned for no reason whatsoever. It’s the most annoying thing ever because you lose out on deals.
Garbage
by gnelz55 on 2020/04/03 13:08
Terrible app
Awesome app
by 538272647 on 2020/03/24 19:50
Great app, I have sold and purchased items on this app and it’s helped me a good deal, love the app and website.
Golf clubs
by 7/24/67 on 2020/03/21 13:28
Love the service
Awesome BUT.....
by Rebecca Snoot❤️❤️❤️🐱 on 2020/03/17 21:46
I have been using SidelineSwap for about a week now. It’s great! I already sold 2 items and bought one. It’s my go-to app if I need hockey equipment now. I only have a few complaints. My first complaint is the sideline swap fees when selling. I have sold 2 items which prices SHOULD add up to 60 dollars. I understand there is a sales tax, and I know sideline swap has to find a way to make money from transactions, but what should’ve been 60 dollars in my bank account is now 50. Secondly is the bumps. With such a competitive hockey market on the app, a product just put on the market will be overflooded by other products in a matter of minutes. This causes it to get lost in a wave of products, and cannot be seen unless specifically searched for. I understand you can buy bumps, but this is unfair to smaller accounts like mine who are just looking to get rid of some old gear, compared to some bigger company with all the bumps they please to buy. Other than these complaints, this is an excellent app. Keep up the good work!
Glitchy
by Bull2thtony on 2020/03/17 13:33
App is too glitchy to use. New update ruined it. Recommend use website on browser and not the app. I would give zero stars if possible. No matter how you browse (search, filter browse, or saved search) you can only see 2 items. Now all the filters at the top of the screen freeze and scroll as you go down. This takes up considerable amount of space. Before update you could see at least 4 items at a time and part of another 2. Developer. Please fix. With fees higher than eBay, this should be easy and should be a priority. You should want people using your app.
WORSTE APP IN THE STORE
by K Pick on 2020/03/16 22:29
🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 DONG NOT BUY THIS APP!!!! I HAVE LOST 100’s OF DOLLARS AND THIS APP AND ITS CONTACT TEAM IS TRULY THE MOST UNHELPFUL F’ING THING EVER. THIS APP NEEDS TO SERIOUSLY BE TAKES DOWN OFF THE APP STORE AND THROWN INTO A BURNING PILE SHIT. GIVE ME MY MONEY!!!
Buyer satisfaction
by Carldeanthesexmachine on 2020/03/14 21:54
I am very pleased with SidelineSwap. I have bought a few things on her for my son and we are pleased with service, condition and quality every time.
Marketing scam
by MG👦 on 2020/03/14 02:08
This app shares contact information with 3rd parties and harasses people with emails. I’ve attempted to opt out, but them and their partners will not stop emailing me. Absolutely not worth downloading.
SidelineSwap is Awesome!!!!
by Sskitts22 on 2020/03/13 18:59
Great reliable app with sport specific buyers and sellers who care about what they buy and sell!
Response very tardy
by hockeycoach007 on 2020/03/10 23:14
SidelineSwap takes too long to respond to issues
Be AWARE of the Scam!!
by yunean on 2020/03/10 20:53
Sold a USED lacrosse helmet for $100 under value. Sent buyer extra pics. Took a low offer. Buyer gets product and flakes out and puts in for a dispute. Not one word from Sideline Swap my view or opinion. SidelineSwap took only the word from the buyer!! DO NOT SELL IN THIS APP! Scammers!!!!!
Not as good as listed
by kitCat123_Hello on 2020/03/09 01:31
Listing says good used condition, but item is not. Elastic at the waist is stretched out. The stitching around the cup area is coming apart to the point that the is a hole I on both sides.
Awesome
by 🔚it🔜 on 2020/03/04 20:05
Fast trustworthy sellers that ship out quick pleasant buying experience
Horrible customer service.
by Acuevas1206 on 2020/03/04 16:14
Received damage goods from the seller. Sideline swap did nothing. I previously supported and promoted this app to everyone. I’ve made MANY purchases. Going forward i will take to every media channel to post images of the conversations and lack of help.
Golf
by darrelljohnson on 2020/03/04 13:44
Great way to sell and get a logical price
Payment
by GIRLS LUV SNOWBOARDING on 2020/03/02 16:18
For selling, once the item is shipped it should be 24-48 hours once your money releases not 72. As a seller, you’re expected to ship fast, but the buyer can take 3 days or not mark your item shipped at all before your funds are released.
Kinda annoying
by imhighasf on 2020/02/27 21:22
It’s annoying how you guys tax my money if I ask 120 you should not take 120 from me you should make the buyer pay more not the seller
Too expensive to sell
by R-Cola on 2020/02/26 22:14
$70 in fees on $400 item....
Wrong advertising
by Hockeysurfer65 on 2020/02/23 20:34
I bought some skates from a seller he said they were goalie skates said on the advertised item. I received them and they were not what the seller said they were so beware of some of these sellers they are false advertising on this sight. They would give my money back so now I have to figure out what to do with these ice skates I can’t use.
Poor customer service
by brienne m on 2020/02/20 00:46
I ordered something on a Sunday and immediately asked for an expedited shipping option because I needed the item that Wednesday. After contact with the rep, I asked for overnight shipping and, multiple times, made it clear the item was needed by that Wednesday. The rep generated the wrong shipping label (expedited rather than overnight). When I questioned him on it, he said the item “should be” received by the time I needed it and also said I’d be receiving a $5 refund for a shipping overcharge. Surprise surprise, it wasn’t received by Wednesday as requested. He ignored 2 follow up emails from me. A second rep argued with me on what I had requested although I had multiple emails proving otherwise. I had to again ask for my initial $5 refund. They refused to refund me for the upgraded shipping. I would have canceled the entire order if they had told me receiving it on time wouldn’t happen. Now I have an item I don’t need and I’m out the money. Glad I learned about their poor customer service though. Their name comes up a lot in the industry I’m in, but they’ll never get a good word from me.
Stick to eBay
by Woot3215 on 2020/02/18 16:32
Sellers have ridiculous lead times on shipping. Sideline won’t let you request a refund until after 14 days. Customer service sends generic canned responses. Not customer friendly.
Easy to use- a wide variety of gear with great users
by Wattymilliams on 2020/02/12 22:15
Helpful site operators. Great gear and prices. Waltvintage has a great page
Nice but needs one thing
by Randolph hexler on 2020/02/10 19:57
Nice selection on my app of things that I genuinely want, however, this company needs to do what others are doing, and work out a deal with the post office for a set price. You will not compete with other apps I have if I have to pay 3 to 4 times the shipping. It’s the same problem eBay has.
Like the process and the deal.
by Lover 2k on 2020/02/03 18:49
Just completed my third purchase and really enjoy the app. Especially how they hold the funds until you are satisfied with the purchase!
Great app
by Firemandave71 on 2020/02/02 22:02
Qi
Awesome Selling Experience
by kyp816 on 2020/02/01 22:13
I was a quite the bind (pun intended) with almost new Lime Light Snowboard Boots. Wishing 1 day of listing sold them for a great price for both parties and found the exact pair of K2 boots in the size I needed. From searching to shipping to receiving funds, Sideline updated at each step! Trust this app 100 percent - absolutely sell & buy again!
Awesome
by cSkwared 31 on 2020/02/01 01:00
BETTER THAN eBay, way more addictive to search threw and find amazing deals. I like how quickly you can get ahold of the seller of an item, and they can get ahold of you when you are selling something as well.
Not getting paid
by getting screwed over on 2020/01/31 02:41
Having trouble getting paid and can’t talk to anyone on the phone
Excessive fees
by johnsonsonsj on 2020/01/28 01:34
Sold a pair of skates and totaled $60 worth of fees taken.
App doesn’t work
by JaketehNOOB on 2020/01/25 00:12
The app asks for usernames and such and then auto deletes when I type it in. Same with shipping address. Also the forgot password button doesn’t work. I love the service it provides and the idea of the business but it’s impossible to accomplish anything on. Please fix!
Where are the used equipment?
by Koraayy on 2020/01/24 17:50
It seem like every item it being sold new by a shop I see barely any used items sold by people
Bad customer service point blank
by fentanol on 2020/01/22 11:59
Seller sent me the wrong size jersey. Disputed the night I got it in the mail. Nothing was said. I was never contacted. Got an update the funds would be released to the seller because I haven’t said anything. Sent another dispute. Funds were released to the seller. Contacted customer service. Their reply is their hands were tied, because I didn’t send a dispute in time, and the funds had already been released. Then proceeded to suggest I re-list the item on their app. Weird right?
Great App
by Exhuasted on 2020/01/21 21:47
Sideline Swap makes it easy to find great quality sports gear. Also, they hold the funds until the gear arrives and is approved that it’s “as advertised” which motivates the seller to ship it quickly.
AWESOME
by iroshwestie on 2020/01/18 17:50
Great all for buying and selling sports equipment. Even better customer service!
Vintage
by OB1-bully on 2020/01/17 01:06
Needs a vintage filter!
Great App
by Flowgo123 on 2020/01/16 12:19
It’s my favorite app and I great one too, it has a great policy where you can’t get scammed. Once someone didn’t ship my product, but SidelineSwap lets you cancel and get a full refund! Overall, Great App!!!
Thanks
by jsjsjdjdjxjjd on 2020/01/12 11:35
Good app
Good items
by ElevatedPeace on 2020/01/10 01:02
For the low
Goalie pads
by cb11374 on 2020/01/09 20:44
Smooth transaction and quality pads
Returns
by mark cover on 2020/01/08 20:03
Sideline system would not let me reject the broken bat that I received, after trying multiple times with pictures to verify. Kept trying and it never acknowledged The rejection, but it sure acknowledged the acceptance. Your system may have some flaws.
Shipping
by Ade banana 152 on 2020/01/03 17:33
The idea of the app is great- shipping is too expensive though.
Many features don’t work properly (FRUSTRATING)
by LaDreezy5454 on 2019/12/31 23:34
I keep trying to list items but the app won’t list my pictures, and I’ve tried multiple times. If this is happening to me I know it must be happening to others as well. I’m pretty sure these kind of glitches will keep most users away as no one has the patience to keep trying over and over again with an app that just won’t work to allow you to list your items. It’s incredibly frustrating. Also, the feature to find new equipment is also very non-intuitive. I can’t find anything I want because the parameters to choose what I need aren’t available like gender, brand, cost, and things of that nature. I hope the engineers who designed this get their act together or this app will fail like every other great idea that isn’t properly executed.
Best Hockey Equipment Site Ever
by Geo8925 on 2019/12/31 21:47
Best Hockey equipment site around.
My go-to for gear
by Army59 on 2019/12/30 18:47
Love the quick process, app interface, the “bot” (which reminds the sellers to ship), and the high inventory activity.
Great! Just great!
by NandoTOT on 2019/12/28 15:54
Amazing site to buy and sell things. If you understand what you are buying and the seller you can’t go wrong. The only bad thing that could happen is you get the wrong product but that’s only if you don’t look at the seller, selling the actual thing.
Kids grow much?
by danidim on 2019/12/27 02:50
I love that my kids want to try different sports, what I don’t love is how fast they outgrow gear and equipment. SidelineSwap solved that problem, I can buy gently used items and not feel bad when the kids move on to different things.
Horrible communication and customer service
by 424242424242424242 on 2019/12/26 17:34
I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”. The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable. Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)
Takes too long to get paid!
by crenshaw01 on 2019/12/17 00:03
Takes too long to get paid and too hard to sell merchandise! Even with sales!
15% Fees & Catered to Buyers?
by Marty Lee McFly on 2019/12/12 06:18
Absolute joke. I sold an item that was brand new, and listed all the details. Buyer admits when he received the stick that it was shorter than he thought (even tho I listed it’s height). SS approves his dispute and allows him to return the item. I email SS Customer Service twice and no response. Horrendous.
Got what I expected!
by 808Reid on 2019/12/11 18:47
Awesome experience! Fast service. Mahalo!
“Breaking” Middle Man Takes 8% Fee From Your Sale FOR DOING NOTHING
by Train_Get_Robbed on 2019/12/03 22:19
What a crap show. You’re better off selling on GGSU. Italian a $100 fee just list an item is ridiculous. I’ll just sell it, and ship it myself. Never will use again.
Can’t type in login or create account boxes
by joshfields.tbone on 2019/12/03 02:40
What a joke. You have to login or create an account, but it won’t let you type in any of the boxes. Deleting.
Amazing
by Kevinack on 2019/11/24 11:37
A necessity for any parents with kids in sports!!!!
Sidelineswap is the best
by shwayyzzzzz on 2019/11/21 14:07
SidelineSwap is the only place I go to SELL and BUY my sports gear. Always find what I need at great pricing!
Great place to buy stuff at a good price
by jhanna17 on 2019/11/16 18:51
Highly recommend
Thank you
by SSWC19 on 2019/11/15 05:28
Thank you
Awesome App! A great way for a lacrosse goalie parents to find awesome deals.
by SteveW57 on 2019/11/05 01:02
What great app...my son just started playing lacrosse last spring...what a perfect site for equipment!
Disappointed
by Cr055w0rdl0v3r on 2019/10/22 06:14
I had high hopes for this—kinda like Poshmark but for sports equipment. I sold stuff, but can’t cash out (because I won’t give anyone my bank account information) and can’t use my balance to buy anything (like you can on Poshmark). Very disappointed!
Pretty good site
by luc helson on 2019/10/10 11:49
If you know exactly what you are Looking for — it’s great — mostly stores selling old inventory and people recycling stuff they get at yard sales — the only issue is that with the fees, taxes and shipping the transaction quickly becomes less of a great deal .
Great deals
by akoehler31 on 2019/10/07 23:12
Perfect place to buy and sell high quality equipment. I wish this site was around when I was a kid.
SUPER EASY
by paluiewalnutz23 on 2019/10/07 17:57
App is SUPER EASY to use and there are tons of great items to pick from!!
This app caters to buyers over sellers.
by bebohebo on 2019/10/03 17:24
Being a seller on this app is terrible. Once a buyer receives the product they are supposed to confirm and authorize that the item is correct, which in my case the buyers never do this part so you have to wait 72hrs after the delivery date. Then to receive your funds you then have to wait another 3 business days to be paid. So a total of 9 days to get paid for an item that they rush you to ship out, so your rating does not go down. Just doesnt make it worth it especially because they take like 12% of your selling price as a “fee”. NEVER AGAIN will I sell items on here.
Great concept, buggy app
by Sophia E. on 2019/09/28 15:01
I’ve been trying to make a purchase on the app for 30 minutes now but it keeps crashing. Very frustrating.
I like. Don’t love
by a lex an der on 2019/09/28 01:03
App works fine, I got payed fast. Maybe I just had a good experience. I do enjoy this app don’t get me wrong. But there are many small things that can be fixed easily. For instance, you can’t search for sellers. You also can’t contact interested buyers like u can on eBay.
Great sales!
by red stitches on 2019/09/24 16:44
My glove company Llerandi gloves has had many sales in the past month from SidelineSwap! It’s a very good way to sell products with organization and professionalism!
Good but not perfect.
by MarcDeMarco on 2019/09/24 06:39
App can be a little glitchy, but serves its function well enough.wish the filter system while searching was smoother to use
This app is amazing - hockey goalie
by Nik_Hffmnn on 2019/09/23 22:55
I have become a better hockey player from this app. I've been able to update my gear as my skill increases without breaking the bank, not to mention the luxury of trying things you wouldn't otherwise buy new and then selling them back to the community if it doesn't work out. I seriously tell all my hockey buddies about this app, it's truly amazing.
Fantastic
by Valentine. W on 2019/09/20 15:22
Great app
Terrible customer service
by Jeff80pa on 2019/09/18 17:49
I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from SidelineSwap. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site. Update: Contacted SidelineSwap again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.
Give me my cash!!
by Love143kicks on 2019/09/18 13:08
I cannot get my money. It has been days. It doesn’t insure things appropriately. I had to repay shipping on a Wilson GOTM. Then I finally get that shipped and now the $280 I sold it for I only get $246? For it?? Wow. They really sold it for $306. Now I keep getting an error from THEM saying to update my bank. It is correct. It is their site. It is updated. I am waiting for my cash out still. PAY ME NOW!! Paid shipping twice. $9.45 & and $14.05 plus their freaking fees. I’m over the site.
Received exactly same as photo. Good
by oozoz on 2019/09/11 21:29
Good
Michael m
by Hucucycyftf on 2019/09/05 17:15
This website is not trustworthy i have been scammed
Good app, concept needs work
by undjkenfmsjs on 2019/09/02 02:02
Purchased one item. Good experience due to my extensive knowledge of the item and wisdom. Otherwise, buyer/seller beware. They need to add buyer ratings.
Incredibly easy
by dannyl49 on 2019/08/26 20:49
I have been using SidelineSwap for what I think is two years now. I originally only used it as a selling platform, but have since started buying a lot of my gear here. I am a 29 year old new goalie, and I have bought and sold a lot in the quest for what I like to wear. SidelineSwap is incredibly secure, and the fact I just print the label and take my package to the post office is as easy as it gets.
Better than Play it again
by YahYote on 2019/08/24 18:41
Don’t know if those shops still exist, at least they don’t in AZ anymore. And it’s tough with limited options here in the desert. SS makes it easy and convenient. Lots of good options.
Awesome seller, awesome product!
by Stargeezerly on 2019/08/23 03:53
This helmet is something I have been looking for literally years. To find it in such immaculate condition, unused, with the tags in the original packaging, is nothing less than incredible. The seller actually overnighted it to me, and I have it now. I can say nothing but outstanding things about this experience. Thank you so much.
Good deal for the $
by MjSticky on 2019/08/19 19:47
Good deal.
The way to Go!
by AnthonyBaseball on 2019/08/18 14:29
Best app for buying gear. This is my fourth time buying and all four times no problem.
Good deal!
by KingHatman on 2019/08/18 01:21
All good. Good dealer!
Very happy customer
by springs8 on 2019/08/13 12:54
This is a great app. Has everything I need.
Super Tool to pass on used equipment
by njguys5631z on 2019/08/13 12:11
Our kids outgrow their cleats and other gear so often it is great to have a tool to see them get used again plus make a couple of dollars back on them. Need to spread the word on this so it is more widely used.
Gloves
by joeyb6262 on 2019/08/11 13:39
Fast transaction! Great buyer!!🏒🥅
Not a good experience
by Jackfreams on 2019/08/06 23:28
After realizing I had bought a putter that dated 15 years old, I scrambled to cancel my order. I reached out to the seller, nothing. I looked everywhere on the app for some phone number to call customer support, nothing there. They just do email. So I’m left here, like 12 hours out of the 24hr cancellation window waiting for someone to reach out to me. I’ll give them a chance to switch this review but we will see...
good app
by gucci_gang_ on 2019/08/06 03:35
great app for sports lovers. easy process and a very organized, though through app
Happy
by ecureed on 2019/07/31 20:40
Completed my first swap, went great. Got the bat in 48 hours, confirmed in the app then funds transferred to my seller. Love the concept and I got a great deal!
Love this app
by JT awesome on 2019/07/28 18:15
This app is very efficient, easy to work around, and I enjoy using it. Easy way to buy purchases and sell your items.
The iOS app is well built but,
by Danglingintheforest on 2019/07/17 18:16
please include an option to filter out/block sellers. There’s a few sellers in the hockey section that sell commercial garbage that’s overpriced and constantly crowd the stuff that I actually want to see. I’m talking specifically about RestoreSports with the stupid green AstroTurf background in every picture, and TopFlightHockey. They post hundreds of items per day, all of which I don’t want to see.
SidelineSwap review
by lpt935 on 2019/07/16 03:11
SidelineSwap and their team are awesome. Costumer support is phenomenal!
Great app
by 07302004 on 2019/06/30 17:33
Great app, the transactions are easy, only wish was that it was compatible with pay pal
We’ll see...
by Vinnieboombah on 2019/06/27 00:08
My first transaction on Sideline was TERRIBLE! Zero customer service! Zero follow up from Sideline or the seller that sent the wrong glove! It’s the only place I’ve found to purchase good used gloves to purchase without entering a week long bidding war so I tried again... this second time was a charm because the seller was so awesome!!!! A total of 3 stars because of the zero stars for Sideline in the first transaction and 5 stars for the second transaction (seller). The website/app is easy to use and find gear so I love the app itself!!!
Not a place to sell big equipment
by Gjrsdgh on 2019/06/24 15:42
Not a place to sell big equipment like a wheeled hockey bag. Used the proper measurements and entered them into the system as directed. Printed the label and it was shipped with a COD amount of $109. Sideswap paid $50 but I the seller had to pay $58 to release the bag to the buyer. In the end I made nothing and lost an additional $14 to shipping. Sideswap’s shipping calculator for large items is not reliable so beware! Try other sites with more experience on big items!
Brands
by timmchev on 2019/06/19 00:16
There needs to be more brands like NHL for accessories
Read all the 1-star reviews!
by T Russell Family on 2019/06/18 20:55
This is a joke! Great idea, but the problem is not everyone is honest. Like to gamble? Good chance you’ll lose your gear and money.
Great Seller
by njlamotta on 2019/06/16 22:53
Great Seller Thanks!!
Fees are too high
by Kate7171 on 2019/06/12 03:15
Cool App but fees are too high
Perfect
by thankyoubull on 2019/06/10 03:05
Great timing!
Money issue
by dbm2121 on 2019/06/03 16:11
Love the idea , everyone that loves sports will love this app until you sell something and then it becomes a nightmare to try and get your money. Also you would think you could use the owed money to purchase things from others on the app but that isn’t the case. I’ve tried on several occasions to get this money but they always say something went wrong. It’s only about $175 bucks or so but it should be easier to use or receive the money I deserve.
I love this app
by Iwatchdora@7 on 2019/06/03 00:13
So easy to use and when you sale things you don’t need to figure out how much shipping is like eBay, only thing is there should be a rugby section!
Horrible communication and customer service
by 424242424242424242 on 2019/12/26 17:34
I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”. The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable. Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)
Terrible customer service
by Jeff80pa on 2019/09/18 17:49
I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from SidelineSwap. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site. Update: Contacted SidelineSwap again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.
Awesome BUT.....
by Rebecca Snoot❤️❤️❤️🐱 on 2020/03/17 21:46
I have been using SidelineSwap for about a week now. It’s great! I already sold 2 items and bought one. It’s my go-to app if I need hockey equipment now. I only have a few complaints. My first complaint is the sideline swap fees when selling. I have sold 2 items which prices SHOULD add up to 60 dollars. I understand there is a sales tax, and I know sideline swap has to find a way to make money from transactions, but what should’ve been 60 dollars in my bank account is now 50. Secondly is the bumps. With such a competitive hockey market on the app, a product just put on the market will be overflooded by other products in a matter of minutes. This causes it to get lost in a wave of products, and cannot be seen unless specifically searched for. I understand you can buy bumps, but this is unfair to smaller accounts like mine who are just looking to get rid of some old gear, compared to some bigger company with all the bumps they please to buy. Other than these complaints, this is an excellent app. Keep up the good work!
Poor customer service
by brienne m on 2020/02/20 00:46
I ordered something on a Sunday and immediately asked for an expedited shipping option because I needed the item that Wednesday. After contact with the rep, I asked for overnight shipping and, multiple times, made it clear the item was needed by that Wednesday. The rep generated the wrong shipping label (expedited rather than overnight). When I questioned him on it, he said the item “should be” received by the time I needed it and also said I’d be receiving a $5 refund for a shipping overcharge. Surprise surprise, it wasn’t received by Wednesday as requested. He ignored 2 follow up emails from me. A second rep argued with me on what I had requested although I had multiple emails proving otherwise. I had to again ask for my initial $5 refund. They refused to refund me for the upgraded shipping. I would have canceled the entire order if they had told me receiving it on time wouldn’t happen. Now I have an item I don’t need and I’m out the money. Glad I learned about their poor customer service though. Their name comes up a lot in the industry I’m in, but they’ll never get a good word from me.
Updated review
by purpleandgray on 2019/03/27 11:43
I previously reviewed this app and give it a lower score. However I have used it more now and have gotten used to the format. When compared with eBay, this app is much easier for people who like to try new gear all the time. The main thing, though, is that you need to have access to a printer for the mailing labels. On eBay you could in theory sell something then hand write an address on a box and go pay for shipping at the post office. Printers are not that expensive, I guess. This app also takes the guesswork out of charging for shipping, which is nice. Combine that with the built-in offer and messaging features and pretty much every transaction is smoother than eBay.
Many features don’t work properly (FRUSTRATING)
by LaDreezy5454 on 2019/12/31 23:34
I keep trying to list items but the app won’t list my pictures, and I’ve tried multiple times. If this is happening to me I know it must be happening to others as well. I’m pretty sure these kind of glitches will keep most users away as no one has the patience to keep trying over and over again with an app that just won’t work to allow you to list your items. It’s incredibly frustrating. Also, the feature to find new equipment is also very non-intuitive. I can’t find anything I want because the parameters to choose what I need aren’t available like gender, brand, cost, and things of that nature. I hope the engineers who designed this get their act together or this app will fail like every other great idea that isn’t properly executed.
Good app bad users
by hockey and baseball guy on 2019/04/02 15:22
While I have been able to sell on the app here and there the people who use the app, in my experience are awful. Many messages from people who only lowball by 100+ dollars. Many many MANY messages about only wanting to trade for their items that are no where near the value of mine to the point where I put no trades in the titles and still get kids asking to trade. Only thing I don’t like about the app is the money not being available until the buyer says “it’s as described” witch I have found some just forget to do so. Also wish it was comparable with PayPal. Would make everything much easier and smoother.
Excellent Customer Experience
by JM1572 on 2019/03/29 15:17
This site is a great way to realize the value of used sports equipment that is still in good condition by matching motivated buyers and sellers around the country. The world is full of high quality used sports gear that is looking for a new home. My son was able to get a high quality catchers mitt for a fraction of the new price that does not need any break in time and performs great. The experience from negotiation to receiving the item was seamless and efficient. I would recommend this site to anyone looking to buy or sell used sports equipment.
Customer Complaint
by boltzrat on 2019/02/25 13:53
My first time selling an item was complete disappointing. For one, I lowered the price for a buyer and thought I done him a favor. I really don’t care much over the funds due to having so much equipment and need to get rid of it. After I received notice that the buyer received it, I asked him a question on releasing the funds and the guy gave me a speech about his personal life and that I harrassed him. This is the first time I contacted him and lowered the price for him. I’m never going to sell stuff here again too many people with personal issues
Addictive!
by telekid on 2018/09/12 19:06
I had always felt that eBay was the gold standard for online transactions. Now I know that if you are looking for hockey equipment, there is nothing more user friendly, trustworthy and interactive as SS. It feels like it was designed by someone who has experienced different eBay-like sites, understood what worked well and what could be improved. It has been the easiest and most intuitive place to find and purchase hockey gear. (NB: I’ve never sold anything in the site.) A++
Essential to a disabled veteran nonprofit
by TheMickVet on 2018/06/07 16:35
As the Director of our disabled veteran nonprofit, I can attest to the quality of people who are selling their items on SidelineSwap. We have purchased several items for our organization and have successfully negotiated to meet our very tight budget. Without SidelineSwap and the high caliber of people on this site, we would not have found the small successes that we have had in getting our program equipment.
Easy Money
by Augusta2222 on 2018/03/08 17:42
Super easy to list items, and mine sold within a few days. You’ll get more for the items than you would selling it to a used equipment store. FYI- if you use the postage label option they give you, make sure you ship it that day, or the next. If you don’t, they might not take it because of the date. It happened to me. Even if you re print it, the label still has the old date on it.
Best sports buy/sell site. Everyone is here!
by BoxLacrroseMom on 2019/05/19 01:08
No more dragging to a poorly stocked sporting equipment store to struggle with indifferent store clerks! Find exactly what you need to buy by doing a quick search! I LOVE this app! I have sold all kinds of gear that my kids have gently used or outgrown with no issues. I have bought from pros and just have a blast shopping on Sidelineswap. You never know what fabulous stuff you’re going to find here! Love love love Sidelineswap.
The iOS app is well built but,
by Danglingintheforest on 2019/07/17 18:16
please include an option to filter out/block sellers. There’s a few sellers in the hockey section that sell commercial garbage that’s overpriced and constantly crowd the stuff that I actually want to see. I’m talking specifically about RestoreSports with the stupid green AstroTurf background in every picture, and TopFlightHockey. They post hundreds of items per day, all of which I don’t want to see.
Glitchy
by Bull2thtony on 2020/03/17 13:33
App is too glitchy to use. New update ruined it. Recommend use website on browser and not the app. I would give zero stars if possible. No matter how you browse (search, filter browse, or saved search) you can only see 2 items. Now all the filters at the top of the screen freeze and scroll as you go down. This takes up considerable amount of space. Before update you could see at least 4 items at a time and part of another 2. Developer. Please fix. With fees higher than eBay, this should be easy and should be a priority. You should want people using your app.
Not transparent
by jiggs10 on 2018/05/14 14:29
I was not aware that 12% is deducted from the purchase when you sell an item. It may be in small print somewhere but they don’t make a point of informing you when you list an item. In addition, the shipping label did not cover the cost of shipping. I contacted customer support and they did nothing about it. I tried to delete an item and it still have not been able to. The instructions through customer support were not helpful. Overall, not too satisfied.
Incredibly easy
by dannyl49 on 2019/08/26 20:49
I have been using SidelineSwap for what I think is two years now. I originally only used it as a selling platform, but have since started buying a lot of my gear here. I am a 29 year old new goalie, and I have bought and sold a lot in the quest for what I like to wear. SidelineSwap is incredibly secure, and the fact I just print the label and take my package to the post office is as easy as it gets.
This app caters to buyers over sellers.
by bebohebo on 2019/10/03 17:24
Being a seller on this app is terrible. Once a buyer receives the product they are supposed to confirm and authorize that the item is correct, which in my case the buyers never do this part so you have to wait 72hrs after the delivery date. Then to receive your funds you then have to wait another 3 business days to be paid. So a total of 9 days to get paid for an item that they rush you to ship out, so your rating does not go down. Just doesnt make it worth it especially because they take like 12% of your selling price as a “fee”. NEVER AGAIN will I sell items on here.
We’ll see...
by Vinnieboombah on 2019/06/27 00:08
My first transaction on Sideline was TERRIBLE! Zero customer service! Zero follow up from Sideline or the seller that sent the wrong glove! It’s the only place I’ve found to purchase good used gloves to purchase without entering a week long bidding war so I tried again... this second time was a charm because the seller was so awesome!!!! A total of 3 stars because of the zero stars for Sideline in the first transaction and 5 stars for the second transaction (seller). The website/app is easy to use and find gear so I love the app itself!!!
Easy to use
by Butt crack 99 on 2019/05/18 15:13
This app is WAY easier to use than Ebay. It only takes the snap of a couple of pictures and you can list your items for FREE and when the buyer purchases your item the app makes a label for you and you only have to print it. The shipping for all the items is 2-3 days for low cost. Definitely recommend this app over any other.
This app is amazing - hockey goalie
by Nik_Hffmnn on 2019/09/23 22:55
I have become a better hockey player from this app. I've been able to update my gear as my skill increases without breaking the bank, not to mention the luxury of trying things you wouldn't otherwise buy new and then selling them back to the community if it doesn't work out. I seriously tell all my hockey buddies about this app, it's truly amazing.
Truly amazing!!
by Cwillicans on 2018/06/28 21:25
I am just starting out in my hockey journey. I’m 34 years old from Louisiana and never grew up with ice around. I moved and have a rink close by and now have the itch to be out on the ice as much as I can. Hockey equipment is not cheap but SidelineSwap has made it where I can purchase top quality equipment with much less hurt on the wallet. Thanks SidelineSwap for making my goal of being a hockey player come together.
One of a kind shopping experience
by wennbob on 2018/08/16 12:21
Sideline Swap os fantastic! The only spot that I know of where you can find top-end gently used equipment as well as top-end new equipment for unbelievable prices. And the way the platform is setup makes the whole transaction nothing but seamless. I will definitely be using Sideline Swap again and will be telling all of my friends along the way!
Awesome seller, awesome product!
by Stargeezerly on 2019/08/23 03:53
This helmet is something I have been looking for literally years. To find it in such immaculate condition, unused, with the tags in the original packaging, is nothing less than incredible. The seller actually overnighted it to me, and I have it now. I can say nothing but outstanding things about this experience. Thank you so much.
Money issue
by dbm2121 on 2019/06/03 16:11
Love the idea , everyone that loves sports will love this app until you sell something and then it becomes a nightmare to try and get your money. Also you would think you could use the owed money to purchase things from others on the app but that isn’t the case. I’ve tried on several occasions to get this money but they always say something went wrong. It’s only about $175 bucks or so but it should be easier to use or receive the money I deserve.
BUYERS BEWARE!! WATCH OUT!!!!
by aviper84 on 2018/12/18 03:15
BUYERS BEWARE. I purchased a helmet back in October that was sent to me damaged, and that damage was acknowledged by SidelineSwap. It is now December and I have not received a refund since they already paid out to the seller, and they item was sent back to SidelineSwap upon agreement. So now they have my money AND the helmet. Breaching the agreement of the refund once the item was returned. We even had the dispute with them dropped, as they claimed they could not refund us until the dispute was withdrawn. Now SidelineSwap has stopped responding to communications for over two weeks now.
Awesome Selling Experience
by kyp816 on 2020/02/01 22:13
I was a quite the bind (pun intended) with almost new Lime Light Snowboard Boots. Wishing 1 day of listing sold them for a great price for both parties and found the exact pair of K2 boots in the size I needed. From searching to shipping to receiving funds, Sideline updated at each step! Trust this app 100 percent - absolutely sell & buy again!
Great! Just great!
by NandoTOT on 2019/12/28 15:54
Amazing site to buy and sell things. If you understand what you are buying and the seller you can’t go wrong. The only bad thing that could happen is you get the wrong product but that’s only if you don’t look at the seller, selling the actual thing.
Convenient and useful
by Ryan_Gloves11 on 2018/09/04 03:15
I’ve made several trades for baseball gloves and I haven’t had many hold ups at all. Transactions are easy and straight forward. They management of the app is questionable at times but overall good. Other sellers are easy to deal with and if any problems arise, there are always people to respond to your issues. Although not always fast, but still effective.
Nice but needs one thing
by Randolph hexler on 2020/02/10 19:57
Nice selection on my app of things that I genuinely want, however, this company needs to do what others are doing, and work out a deal with the post office for a set price. You will not compete with other apps I have if I have to pay 3 to 4 times the shipping. It’s the same problem eBay has.
Bad customer service point blank
by fentanol on 2020/01/22 11:59
Seller sent me the wrong size jersey. Disputed the night I got it in the mail. Nothing was said. I was never contacted. Got an update the funds would be released to the seller because I haven’t said anything. Sent another dispute. Funds were released to the seller. Contacted customer service. Their reply is their hands were tied, because I didn’t send a dispute in time, and the funds had already been released. Then proceeded to suggest I re-list the item on their app. Weird right?
Great app and service
by goaler on 2018/04/07 12:38
I have been using another well known service (not saying any names) but this by far superior. I think this had been the best all around and sold my gear painlessly, fast and most importantly not spending a ton of time listing it. Highly recommend.
Best place to buy and sell sporting gear online
by sls swapper 23 on 2018/03/22 15:30
Love this site. The browsing, listing, and negotiating experience is very intuitive. It’s reassuring knowing that you’re entirely protected both as a buyer and seller. I’ve been on the site for years and I haven’t had one negative buying or selling experience.
Kids grow much?
by danidim on 2019/12/27 02:50
I love that my kids want to try different sports, what I don’t love is how fast they outgrow gear and equipment. SidelineSwap solved that problem, I can buy gently used items and not feel bad when the kids move on to different things.
SidelineSwap well done!!! Amazing
by Danny be cool on 2019/01/16 23:27
I’m so glad that I downloaded this application. I found everything that I was looking for and prices are unbelievable! I already recommended app to my friends and would recommend everyone to try it!!! Well done 👋👋👋
Needs work
by Realist3925 on 2019/04/20 21:40
Painful as a buyer. There are minimal ways to filter, such as by shoe size, which is a separate data field that could easily be filtered on yet isn’t. There are so many places lacking from a buyer perspective. Haven’t experienced seller capabilities but I heard they’re nice so it gets an extra star. Once I can actually find what I’m looking for and not searching for hours, then maybe I’ll try again.
Super Tool to pass on used equipment
by njguys5631z on 2019/08/13 12:11
Our kids outgrow their cleats and other gear so often it is great to have a tool to see them get used again plus make a couple of dollars back on them. Need to spread the word on this so it is more widely used.
Great Site
by Jargead Jones on 2018/07/30 16:54
A great site for buying or selling. There are tons of helpful tools to advertise your product and give clear information. It also makes it very easy and safe to purchase items on the site or app.
Wrong advertising
by Hockeysurfer65 on 2020/02/23 20:34
I bought some skates from a seller he said they were goalie skates said on the advertised item. I received them and they were not what the seller said they were so beware of some of these sellers they are false advertising on this sight. They would give my money back so now I have to figure out what to do with these ice skates I can’t use.
Rookie
by 09vicjackpot on 2019/02/01 19:21
I am just taking up the sport at 49 and this is the best site for hockey gear. Have found new or almost new equipment even with shipping less expensive than the local store. Will be ordering more and plan to sell some of my other sports equipment.
Pretty good site
by luc helson on 2019/10/10 11:49
If you know exactly what you are Looking for — it’s great — mostly stores selling old inventory and people recycling stuff they get at yard sales — the only issue is that with the fees, taxes and shipping the transaction quickly becomes less of a great deal .
Be AWARE of the Scam!!
by yunean on 2020/03/10 20:53
Sold a USED lacrosse helmet for $100 under value. Sent buyer extra pics. Took a low offer. Buyer gets product and flakes out and puts in for a dispute. Not one word from Sideline Swap my view or opinion. SidelineSwap took only the word from the buyer!! DO NOT SELL IN THIS APP! Scammers!!!!!
I like. Don’t love
by a lex an der on 2019/09/28 01:03
App works fine, I got payed fast. Maybe I just had a good experience. I do enjoy this app don’t get me wrong. But there are many small things that can be fixed easily. For instance, you can’t search for sellers. You also can’t contact interested buyers like u can on eBay.
First timer
by mike mallegni on 2019/04/16 00:31
So this has been my first time using this site . Was very easy to use, and everything went the way they said it would. So thank you for making it feel safe and secure. 😁
Awesome app
by Malory B on 2018/08/19 20:13
Best place to buy used sports gear. Better variety than what your would find at a used sporting equipment store, plus pro stock gear. Also super easy to sell on here as well. I check this app everyday so I don’t miss out on rare/discontinued hockey gear.
Quality socks
by Lyon>LA on 2018/05/25 23:38
Came back from being out of town for a bit to find these waiting for me, was very happy with the quality, especially considering the price. Thanks!
Awesome
by cSkwared 31 on 2020/02/01 01:00
BETTER THAN eBay, way more addictive to search threw and find amazing deals. I like how quickly you can get ahold of the seller of an item, and they can get ahold of you when you are selling something as well.
Great experience!!
by A Baseball Mom on 2018/03/11 01:39
Sideline Swap was very professional and responsive when we had any inquiries during our purchase. My son is very happy with his purchase! We will be using this site again. Thank you!!
Not a good experience
by Jackfreams on 2019/08/06 23:28
After realizing I had bought a putter that dated 15 years old, I scrambled to cancel my order. I reached out to the seller, nothing. I looked everywhere on the app for some phone number to call customer support, nothing there. They just do email. So I’m left here, like 12 hours out of the 24hr cancellation window waiting for someone to reach out to me. I’ll give them a chance to switch this review but we will see...
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