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App name
Swvl - Bus Booking App
Description
Swvl is the fastest growing startup in the MENAP Region and Africa that specializes in bus booking and mass transportation services, By downloading the Swvl app you will get access to thousands of high quality and affordable bus rides in Egypt, Kenya and Pakistan. Download Swvl to get comfortable and affordable bus rides in Cairo, Alexandria, Nairobi, Karachi, Lahore and Islamabad everyday. HOW DOES IT WORK? Based on our artificial logic and with the help of Google Maps, we innovated a network of fixed routes that connects the city together by having fixed stops that are always a few steps away from you. All Swvl prices are fixed so you don’t have to worry about surge and peak hours like other car booking apps. All you need to do is: 1- Tell us where you want to go and our Swvl App will match the best route for you 2- Choose the most convenient ride based on pickup and drop-off timings and locations 3- Walk to your chosen station and meet your Swvl Captain who will be waiting for you there 4- Rest while we do the driving for you. WHAT’S IN IT FOR YOU?? -Swvl is 75% more affordable than car booking apps and Taxis. -We add new routes, timings and stops on a daily level so you can walk less and arrive on time everyday. -Safe, Reliable and Affordable bus rides every day, and much better than public transportation! -Different payment options, packages and promotions are there! -24/7 Customer Support HOW ARE THE SWVL BUSES LIKE? Swvl operates a fleet of thousands of shuttle buses across 3 countries and 6 cities with different seating capacities like 8 seaters (Toyota Hiace and Ford Transit), 18 seaters (Toyota Coaster and Mitsubishi Fuso). All Swvl shuttle buses are clean, air conditioned and undergo regular checkups to ensure that you have a comfortable and reliable experience everyday. HOW ARE THE SWVL CAPTAINS LIKE? All Swvl Captains (drivers) receive several training sessions until they get the chance to make their first ride, Whenever the Captain arrives at your station he will contact you and wait for you for two minutes so that other riders are not affected. Captains are trained to be punctual because we really value your time, All Swvl rides are monitored by GPS and can be trackable any time you want to. SWVL IS MOST SUITABLE FOR? Daily commuters, School/University Students, Daily Travelers, Occasional Travelers, Anyone who is tired of paying a lot of money in car booking apps, Anyone who is tired of careless Taxis, Anyone who is tired of driving in crazy traffic, Anyone who is short of time and can make use of the daily transportation time, Anyone who likes to sleep on the way. WHAT DO WE STAND FOR? Your everyday time, money and comfort matter, never compromise on any of them. It’s only logical, Right? If you want to know more about Swvl please visit us at: Facebook: https://www.facebook.com/swvlapp/ Instagram: https://www.instagram.com/swvlapp/ Twitter: https://twitter.com/swvlapp
Not reliable way
by Israa.suu on 2021/04/03 15:32
They canceled the trip without telling me and they charged me for it!!
كابتن ممتاز
by I Y K on 2021/03/18 15:52
خدمة ممتازة
Good service
by Mohaen💫 on 2021/02/16 07:01
Good service , but fees is expensive
Great transportation need more lines in Cairo
by ahmedmorsi22 on 2021/02/04 16:39
I have used swvl for more than three years and I even had recent debit issue and customer service were very helpful and redeemed my money .I would love to see more routes for example October to fifth settlement Zamalek to shoubra
Totally unprofessional
by Mario Party on 2021/01/27 18:28
They are totally unprofessional I don’t advice any locals or foreigners to use this app at all
Fake service
by masnabinumeed on 2020/10/28 10:25
The van never arrived The app gave no update on location Not even a phone number to call the driver No customer support available to guide Made me feel like a fool to walk 20 mins to the stop just to stand there
The app doesn’t work. Period.
by FA1969 on 2020/10/15 10:05
I read a very wordsmithed review. I downloaded the app. Created a profile. Received code via SMS, set a password then app wouldn’t progress. It keeps saying “hmm that is weird”. I reset the password. Login with new password. Same issue. You are not creating a unicorn if I can’t login into your app.
No customer service available
by M_samir.1986 on 2020/10/10 09:24
Poor customer service, I used only once and never again
Not accessible with Voiceover
by Yakout97 on 2020/09/25 03:55
The buttons are not correctly labeled or named according to the accessibility standards. I can’t find the done or the go button that enables me to add my phone number or finalize my booking.
unprofessional service and un safe
by AhmedMahmoudit on 2020/07/26 19:22
Too many passengers in the bus and not all passengers use mask so it’s unprofessional service and un safe
Disappointed with the package feature
by Yahya Saddiq on 2020/02/17 08:19
SWVL as experience is amazing. But the package feature is the worst idea ever. What the heck, I am purchasing a package to have 80% discount. Package should mean to pay for a group of rides in advance not paying for discount offers. I am purchasing a package to avoid paying in cash on every ride. I don’t know who in the world came up with your package payment plan, but let me assure you that it’s inefficient and a cheep way to outsmart the customers.
خدمة ممتازة واسعار ممتازة
by محمد محمد ج on 2019/12/17 19:37
من الجميل وجود من نادي السيد للمعادي الجديده واتمني وجود خط قبل ال 7 صباحا شكرا لكم الامر فارق كتير
Suggestions to improve Customer experience
by Ali Bhinder on 2019/11/11 14:23
Your startup is great and I know many colleagues who are riding through Swvl in Lahore. I would suggest to add a feature to add our booking in mobile calendar so we can get reminders and will be able to catch the ride on time and one more thing, ETA should be shown in the app like it appears in Uber/Careem. Thanks, Ali Raza Bhinder
No verification message on number
by Sidd991 on 2019/11/09 20:03
I can’t use the app because have been trying to get myself registered but not getting verification message. Pls get it fixed.
Unable to even login
by realsandbagger on 2019/11/08 14:42
I really wanted to test this app out and give it a test but I don’t even get the verification SMS which means I can’t even log in. Terrible!
Request Enhancement for IOS USERS
by RamyAnwer89 on 2019/10/27 22:36
App is wonderful and really help me so much I wish that we can find any icon show that trips already fully booked like Android App version Thats will help all iOS users to figure-out if that trip full or not without trying to complete all booking process
Convenient, but
by 0001222 on 2019/10/16 11:33
Apps crashes a lot and it causes me to be unable to book. Please fix this.
IOS user challenges
by MissMuthoni on 2019/10/16 03:42
The user experience on iPhones is not efficient. The APP doesn’t show if the vehicle has space or not one has to go through the whole process of booking only to be told there’s no space
Shut it down!!!!
by Osama3376 on 2019/10/15 16:17
Just moved back to Egypt and a fiend recommended using this service. After booking the trip and waiting at the assigned stop, no show up of any buses! Called the captain and the response was simply “the system is down and this means the trip is cancelled!!” Amazing service! If you cannot run a business properly, shut it down!!
Set location on map error
by Ahmed.Ramadan001 on 2019/10/02 07:05
My app version is 3.22.0 on iOS I cannot use set location on map. When I select set location on map, the app get my current location and set it as a value on text box
Doesn't function properly
by Boody990 on 2019/09/24 15:17
I get some kind of lag whenever i chose a dropoff station..
Nice affordable
by s_shaimaa on 2019/09/15 11:38
I like the offers and customer service. Would be better if you add all available routes list so I can catch an ongoing ride even if slightly far from me. I appreciate your valuable service. Thanks very good app
Worst service!
by Dr.Barhoom on 2019/09/07 15:06
This is the worst transporting application ever! I book a trip and then when the time of the trip starts they send me a message notifying me that my trip was cancelled and this happened 3 times!! If you don’t care for the value of your time well guess what people do care about theirs. Doesn’t even worth a star!
They provide no refunds.
by Ali Magdy on 2019/08/10 12:32
It’s a shame that an app that good can’t do that simple thing right, provide proper way to give refunds. I booked a trip using credit card and I had consequences which leaded me to cancel the trip abou 8 hours before its time. Which is okay according to their rules. They didn’t refund the money to the credit card, they put it in a wallet they made. And when I asked I need that money they refused to give it back. I strongly recommend not giving your credit or using it with this up as they aren’t as trustworthy as they may seem.
Customer service
by neo424 on 2019/07/18 04:57
Worst customer service ever No deal with complains from customers When i waited the bus for have an hour and never show up so i canceled, then I found cancellations fee You have to be sham that the bus didn’t show up on the time I will not ride with them again Our time is very valuable for us
سرقة
by Mrwan G on 2019/07/07 08:17
اخدو مني باقي ٥٠ من رحلة علي ان يرجعوها كريدت ( المحفظة ) و من ساعتها مفيش حاجة رجعت علي وعد متابعة الشكوى و لكن لا حياة لمن تنادي و رقم الشكوى 2157087 لا انصح استخدام البرنامج .. سرقة ونصب تعديل ** تم التواصل معي و حل المشكلة شكرا
Frustrating
by xslance on 2019/06/11 05:48
The map does not have any labels for places and landmarks or changing map view to satellite more over the app dont show the whole trip line to choose your pickup or arrival stations. Lines do not support main areas and squares in cairo and is so frustrating to choose a nearby 5min with car pickup point.
Last update not working
by minaaiad90 on 2019/06/04 12:22
I tried to search for destination as i used to but not working after update
Good
by Gihan Khairy on 2019/05/20 21:43
The app is a good experience but it keeps crashing , switching from cars to cars and captains to captains with a notification u can barely see. The tracking is not working properly, I can’t even see where the bus is before getting in. So I need to call the captain which makes it a lot difficult than it is supposed to be.
Terrible customer service
by Fahedbakr on 2019/05/16 19:00
I had a problem and someone from customer service told me they’ll compensate me for a problem that happened, then after, they ignored me and didn’t do anything regarding my problem. My request number was (2056826)
Keep on
by Kizymizao on 2019/03/31 03:07
Hello you should apply a seat pickup options as i am suffering from neck pains and i got very tired that day, i was able to get next ride but with a suitable seat
You Idiots
by M.refaat98 on 2019/03/01 18:37
Why I want to reset my password ,the link goes off and appears opps.. , did you get lost? What kind of developers are you?
Not clear enough
by amem2020 on 2019/02/19 21:34
The app is very poor and need more work and more options
Very bad unprofessional
by Eissa_T on 2019/02/19 18:07
The driver was impolite and the trip was late 52 mins and finally after 50 min waiting the driver cancelled the ride
1 star because of the new update
by manal_93 on 2019/02/03 17:10
I hate this update and I regret updating it it was very good before I usually use it but mow after the update every time i put my pick up and drop off location there’s no line appears and I couldn’t book a ride please return the old version back
Verifying
by MahRaafat on 2019/01/03 08:23
Can’t verify my number it’s a very bad application
New update is just terrible
by Amr Amin on 2019/01/02 10:51
Huge fan of the service, but the new app is absolutely awful for a number of reasons. 1) It isn’t possible to change the city. For several weeks, the app settings had me in Alexandria and I couldn’t book any rides without having to email support, who by the way ignored me for well over a week. 2) it’s no longer possible to browse through and book by bus lines. The line I usually book doesn’t show up via the GPS app home screen. The shortcut home/work buttons are useless because in my case there isn’t a direct line from Rehab City to Smart Village. I usually take the line from Road 90 to Smart Village. In the old app, it was possible to just book that line at the time I wanted. However, after the update, I have to jump through hoop to select points on a map to find that line again. There isn’t any other way to find the specific line I want otherwise. 3) The old app would suggest the line for the trip home. The new version doesn’t do that. 4) The countdown timer is pretty useless because it pauses the countdown if you put the app in the background. When you go back to the app, it resumes from where it left off, giving a false indication of how much time is left. 5) It was more convenient seeing the bus on the map in real-time to see where it was, but this doesn’t appear to work anymore in the update. What a shame. 6) The ride booking code used to be immediately visible and obvious, but now I can’t even read the code without my eyeglasses. Same goes for driver information (photo, bus plates). Overall, the new app update, at least in terms of design and layout, is a huge step backward. It’s difficult to navigate the app and do what you want to do. The app should be simple to do the following: -Find any line -Book a ride -Easily track bus and identify it when it arrives -Conveniently show driver booking info That’s it.
Latest update
by Elhosseiny on 2018/12/28 20:50
The latest update is a killer. Can’t see the available lines or the bus stops. Great UI but you killed the UX ;)
Track bus option!
by somaia hassan on 2018/12/27 21:08
Hey there swvl warriors, well first of all thank you for your efforts for making such an amazing transportation option, BUT the new update😩 It doesn’t support the tracking bus option anymore which is truly annoying, and the new timer idea isn’t accurate AT All!! it was very useful to know where exactly the bus is and to avoid calling the captain and also worrying about missing the bus, i really wish i can go back to the old app edition! Will you please consider re-adding that option again? Thanks in advance. :)
البرنامج الجديد لا يعمل
by Zorro6500 on 2018/12/24 19:35
البرنامج لا يعمل مع نظام ios 10.3.5 عند اختيار الرحلة يقفل البرنامج خالص اوجو حل المشكلة
Great app
by om4r32:) on 2018/12/22 13:06
Great support team they called us and the problems we had in the app all solved in the last update 👍🏻.
Lines information
by Eighttt8 on 2018/12/20 00:06
I want to get more information about the lines and where the stops are
The last update ruined everything
by Nuts crusher on 2018/12/15 19:15
I used to love this app and recommended it to lots of my friends but after the last update I can’t even book a trip and stopped using the app at all.
Very bad service
by swvl on 2018/12/13 14:18
This version of application is not helpful at all i cant book my trip like that previous version Its not working like the video guide they made
About Latest update
by iFerzz on 2018/12/11 12:20
الخرائط سيئة جدا في الابديت الاخير اوجو العمل علي تغير الخرائط بالبرنامج لاني اجد صعوبه في تحديد المكان وشكرا .
Very bad update !!
by Mohamed 90 on 2018/12/09 19:27
I use this app for 4 month til the last update The app become’s difficult and stupid, I can’t reserve my ride Last update = don’t use swvl any more !!!!
.
by ChaseTheOwl on 2018/12/08 09:37
Thanks for 1) Finally expanding the lines 2) Adding buses at night time
لا انصح به سىء للغايه الا بعد تفادى المساوىء
by romioman2002 on 2018/12/07 16:44
اولا البرنامج لا يوفر وسيلة اتصال هاتفى مباشر بخدمة العملاء ففى حالة حدوث مشكلة ترسل ايميل وتنتظر الرد وهناك الكثير من الحالات الطارئه لا تقبل الانتظار ثانيا بعض السائقين لا يتسمون بالباقه والذوق فى التعامل واسلوبهم سىء سواء فى التعامل مع الركاب او الاخرين وبعضهم لا يلتزم بمواعيده وقد يتاخر فوق الميعاد اكثر من ساعه التحديث الاخير من سىء الى اسوأ فالتحديث الاخير اخفى ظهور كافة الخطوط ومحطات الوقوف والغى العديد من المزايا التى كانت متوفره وجعلت استخدام البرنامج صعب وسىء ولا تعرض امامك خطوط المدينه كما السابق او حتى محطات الوقوف المواعيد تختلف من يوم الى الثانى وبعض الايام لا تتوفر الخدمه نهائيا
No route
by DaniaAM on 2018/11/27 14:30
The app is really hard to use. I think you should add the ability to show me all your stations on map so i can choose the one nearest to me because every time i type in my address or anything near it it gives me no options and it doesnt show me a possible line i could use.
Just amazing
by karim ehab on 2018/10/09 22:06
Probably everything provided in the description are accurate & true High quality buses Sharp timing Drivers with good attitude Responsive support I literally saved money when using the bus Including a welcoming promo code
Proposal for enhancing the App
by عياد حجازي on 2018/09/29 05:49
- Add routes on the map to see the stations directly. - Enhance the station search even with misspelling. - Let the customer choose the start and end of his trip then app can propose using one or two or three routes stations to reach the required end. - Add favorited route for easy pick of the station. - Reduce charges for using two or three station only of any route. - Can’t change the profile picture. Thanks
I’m in love with it
by يوسف٢٠٠٠٠ on 2018/09/15 07:44
Please make a way to make subscriptions to certain lines which I use daily, overall it’s a great service keep it up ❤️
Useless
by 4hm3d 5413h on 2018/09/09 19:53
I downloaded the app in case I needed it someday, and oh boy I was disappointed, after choosing a time the app crashes.
I found a crash
by mostafa ios on 2018/09/09 08:55
When I clicked on the promo code button the app crashed
Love it!
by MahyLotfy on 2018/09/06 07:43
Would really appreciate it if they add the license plate of the mini bus to the application, one for recognition of the bus, and two for security purposes! Second, i’d love a favorites route where a user could add routes to their favorites list instead of looking through that long list ever time! Thank youu!
Thank you
by Moody Moses on 2018/08/26 07:45
I really want to say that this app is one of the best transportation apps in Egypt.. Affordable prices and great service. Keep it up guys!
غير مفهوم
by Rashed_alsharif on 2018/07/26 10:43
ياريت تحطو اللغه العربيه فالبرنامج لانه لم افهم شئ ابدا
I really want to sign up but....
by Rafiق on 2018/07/21 19:39
I just downloaded the Application and when I tried to sign up using my number I found that it was already registered. please help me. I really want to sign up
Cant login, can’t sign up with new account, cant see lines. It’s a mess
by Omar_nawawy on 2018/07/12 13:37
I could not load the lines for hours then i signed out to make a new account and I can’t make a new one or even sign in with my account. You guys should really do your work.
One of the best transportations
by Le moi !! on 2018/07/04 18:26
It was really easy to arrive at the station due to "walk to station" option, I could have tracked the bus easily also. We arrived at the time exactly. However, it was a bit late for the pick up time but the driver did not take the charge and they actually sent me an apology and credit to make up for the delay. Honestly, one of the most respectful companies i have dealt with.
Not Recommended
by Silvia Safwat on 2018/07/02 09:31
Poor means of transportation; accuracy, professionalism, bus quality, unsafe, etc...
Super convenient
by Tariqfh on 2018/06/19 10:22
Was happy with the experience
Worst Customer Service Ever!
by Ahmed Ramikh on 2018/06/12 09:43
They earned the title of worst customer service ever with no hesitation. They act like robots with no adoptive solutions and every time you speak with them they just throw the same not-working solution they threw at you the last time because you’re talking to a new person each time. They forced me to delete the application and end my relation with them so I can forget than nonsense talk that is going no where although the main core of their idea and service is very good.
Awesome
by Korayementality on 2018/05/14 07:24
Great app and great service. Affordable, comfortable, and I use it almost every day. Only drawback is that it lacks more lines, and some routes can be tweaked to cover more area. Also their customer support is really great.
:(
by izzat amer on 2018/05/05 16:57
Not helpful need more line
Login issue
by Dev Mahmoud on 2018/04/29 12:02
Can’t login with facebook on I Phone 8 , It’s redirect me to facebook app but can’t login. To login must enter email and password
Jay
by Zvajqja on 2018/04/04 18:20
I wish you would expand the time for available transportation at night, but other than that great app
Great experience
by Mady91 on 2018/04/02 05:14
I never conceive it to be like that, Thanks Swvl
Great service
by M.AAE on 2017/11/24 18:09
Affordable and very good service Keep it up!
Nice idea
by Khaled Annajar on 2017/09/19 17:07
I like the idea, I hope it works fine
Sign up
by Hoss 45 on 2017/07/23 21:44
I can't sign up every time i add my number it says to me "something went wrong try again"
Excellent
by Mennaaaaaa on 2017/07/02 19:49
New routes and more timings should be available, with the high petrol price people will seek such transportation.
Invalid phone number
by Nameismar on 2017/05/30 00:26
The app won't submit my phone number, keeps telling me something went wrong
Bug Fixes NEEDED
by Any do fan on 2017/05/24 15:13
I find the idea of this app brilliant. Its actually what egypt needs right now! But the app has extreme problem. It freezes, it takes so long to load (if it even does)! It needs quick improvements
Routes
by Ziz09 on 2017/04/11 00:35
Some places such as nasr city I think it is one of the most important areas in cairo how come it doesn't have a route
No routes
by Ahmed Sheba on 2017/04/03 22:11
Only 5th settlement routes No any other routes in Cairo very very poor app
Promising.. Very promising.
by aMmOOooR on 2017/04/03 19:42
Just downloaded this app and really looks promising. The missing star is only to encourage more routes. Currently, I can't use it for my daily trip to work because I can't find a ride that passes by my work (which is in Salah Salem actually!) but.. for the idea itself and the stability of the app (and the UI as well) 4 stars. Yalla, keep it up and expand. Will check back in a while hopefully with great updates.
One of the best transportations
by Le moi !! on 2018/07/04 18:26
It was really easy to arrive at the station due to "walk to station" option, I could have tracked the bus easily also. We arrived at the time exactly. However, it was a bit late for the pick up time but the driver did not take the charge and they actually sent me an apology and credit to make up for the delay. Honestly, one of the most respectful companies i have dealt with.
Track bus option!
by somaia hassan on 2018/12/27 21:08
Hey there swvl warriors, well first of all thank you for your efforts for making such an amazing transportation option, BUT the new update😩 It doesn’t support the tracking bus option anymore which is truly annoying, and the new timer idea isn’t accurate AT All!! it was very useful to know where exactly the bus is and to avoid calling the captain and also worrying about missing the bus, i really wish i can go back to the old app edition! Will you please consider re-adding that option again? Thanks in advance. :)
1 star because of the new update
by manal_93 on 2019/02/03 17:10
I hate this update and I regret updating it it was very good before I usually use it but mow after the update every time i put my pick up and drop off location there’s no line appears and I couldn’t book a ride please return the old version back
They provide no refunds.
by Ali Magdy on 2019/08/10 12:32
It’s a shame that an app that good can’t do that simple thing right, provide proper way to give refunds. I booked a trip using credit card and I had consequences which leaded me to cancel the trip abou 8 hours before its time. Which is okay according to their rules. They didn’t refund the money to the credit card, they put it in a wallet they made. And when I asked I need that money they refused to give it back. I strongly recommend not giving your credit or using it with this up as they aren’t as trustworthy as they may seem.
Love it!
by MahyLotfy on 2018/09/06 07:43
Would really appreciate it if they add the license plate of the mini bus to the application, one for recognition of the bus, and two for security purposes! Second, i’d love a favorites route where a user could add routes to their favorites list instead of looking through that long list ever time! Thank youu!
Suggestions to improve Customer experience
by Ali Bhinder on 2019/11/11 14:23
Your startup is great and I know many colleagues who are riding through Swvl in Lahore. I would suggest to add a feature to add our booking in mobile calendar so we can get reminders and will be able to catch the ride on time and one more thing, ETA should be shown in the app like it appears in Uber/Careem. Thanks, Ali Raza Bhinder
Great transportation need more lines in Cairo
by ahmedmorsi22 on 2021/02/04 16:39
I have used swvl for more than three years and I even had recent debit issue and customer service were very helpful and redeemed my money .I would love to see more routes for example October to fifth settlement Zamalek to shoubra
Worst Customer Service Ever!
by Ahmed Ramikh on 2018/06/12 09:43
They earned the title of worst customer service ever with no hesitation. They act like robots with no adoptive solutions and every time you speak with them they just throw the same not-working solution they threw at you the last time because you’re talking to a new person each time. They forced me to delete the application and end my relation with them so I can forget than nonsense talk that is going no where although the main core of their idea and service is very good.
I really want to sign up but....
by Rafiق on 2018/07/21 19:39
I just downloaded the Application and when I tried to sign up using my number I found that it was already registered. please help me. I really want to sign up
Good
by Gihan Khairy on 2019/05/20 21:43
The app is a good experience but it keeps crashing , switching from cars to cars and captains to captains with a notification u can barely see. The tracking is not working properly, I can’t even see where the bus is before getting in. So I need to call the captain which makes it a lot difficult than it is supposed to be.
Frustrating
by xslance on 2019/06/11 05:48
The map does not have any labels for places and landmarks or changing map view to satellite more over the app dont show the whole trip line to choose your pickup or arrival stations. Lines do not support main areas and squares in cairo and is so frustrating to choose a nearby 5min with car pickup point.
No route
by DaniaAM on 2018/11/27 14:30
The app is really hard to use. I think you should add the ability to show me all your stations on map so i can choose the one nearest to me because every time i type in my address or anything near it it gives me no options and it doesnt show me a possible line i could use.
Proposal for enhancing the App
by عياد حجازي on 2018/09/29 05:49
- Add routes on the map to see the stations directly. - Enhance the station search even with misspelling. - Let the customer choose the start and end of his trip then app can propose using one or two or three routes stations to reach the required end. - Add favorited route for easy pick of the station. - Reduce charges for using two or three station only of any route. - Can’t change the profile picture. Thanks
Nice affordable
by s_shaimaa on 2019/09/15 11:38
I like the offers and customer service. Would be better if you add all available routes list so I can catch an ongoing ride even if slightly far from me. I appreciate your valuable service. Thanks very good app
I’m in love with it
by يوسف٢٠٠٠٠ on 2018/09/15 07:44
Please make a way to make subscriptions to certain lines which I use daily, overall it’s a great service keep it up ❤️
Great app
by om4r32:) on 2018/12/22 13:06
Great support team they called us and the problems we had in the app all solved in the last update 👍🏻.
IOS user challenges
by MissMuthoni on 2019/10/16 03:42
The user experience on iPhones is not efficient. The APP doesn’t show if the vehicle has space or not one has to go through the whole process of booking only to be told there’s no space
Shut it down!!!!
by Osama3376 on 2019/10/15 16:17
Just moved back to Egypt and a fiend recommended using this service. After booking the trip and waiting at the assigned stop, no show up of any buses! Called the captain and the response was simply “the system is down and this means the trip is cancelled!!” Amazing service! If you cannot run a business properly, shut it down!!
Set location on map error
by Ahmed.Ramadan001 on 2019/10/02 07:05
My app version is 3.22.0 on iOS I cannot use set location on map. When I select set location on map, the app get my current location and set it as a value on text box
Awesome
by Korayementality on 2018/05/14 07:24
Great app and great service. Affordable, comfortable, and I use it almost every day. Only drawback is that it lacks more lines, and some routes can be tweaked to cover more area. Also their customer support is really great.
Worst service!
by Dr.Barhoom on 2019/09/07 15:06
This is the worst transporting application ever! I book a trip and then when the time of the trip starts they send me a message notifying me that my trip was cancelled and this happened 3 times!! If you don’t care for the value of your time well guess what people do care about theirs. Doesn’t even worth a star!
Lines information
by Eighttt8 on 2018/12/20 00:06
I want to get more information about the lines and where the stops are
Keep on
by Kizymizao on 2019/03/31 03:07
Hello you should apply a seat pickup options as i am suffering from neck pains and i got very tired that day, i was able to get next ride but with a suitable seat
Jay
by Zvajqja on 2018/04/04 18:20
I wish you would expand the time for available transportation at night, but other than that great app
Thank you
by Moody Moses on 2018/08/26 07:45
I really want to say that this app is one of the best transportation apps in Egypt.. Affordable prices and great service. Keep it up guys!
Last update not working
by minaaiad90 on 2019/06/04 12:22
I tried to search for destination as i used to but not working after update
Convenient, but
by 0001222 on 2019/10/16 11:33
Apps crashes a lot and it causes me to be unable to book. Please fix this.
.
by ChaseTheOwl on 2018/12/08 09:37
Thanks for 1) Finally expanding the lines 2) Adding buses at night time
Login issue
by Dev Mahmoud on 2018/04/29 12:02
Can’t login with facebook on I Phone 8 , It’s redirect me to facebook app but can’t login. To login must enter email and password
Cant login, can’t sign up with new account, cant see lines. It’s a mess
by Omar_nawawy on 2018/07/12 13:37
I could not load the lines for hours then i signed out to make a new account and I can’t make a new one or even sign in with my account. You guys should really do your work.
Doesn't function properly
by Boody990 on 2019/09/24 15:17
I get some kind of lag whenever i chose a dropoff station..
The last update ruined everything
by Nuts crusher on 2018/12/15 19:15
I used to love this app and recommended it to lots of my friends but after the last update I can’t even book a trip and stopped using the app at all.
Disappointed with the package feature
by Yahya Saddiq on 2020/02/17 08:19
SWVL as experience is amazing. But the package feature is the worst idea ever. What the heck, I am purchasing a package to have 80% discount. Package should mean to pay for a group of rides in advance not paying for discount offers. I am purchasing a package to avoid paying in cash on every ride. I don’t know who in the world came up with your package payment plan, but let me assure you that it’s inefficient and a cheep way to outsmart the customers.
Fake service
by masnabinumeed on 2020/10/28 10:25
The van never arrived The app gave no update on location Not even a phone number to call the driver No customer support available to guide Made me feel like a fool to walk 20 mins to the stop just to stand there
Nice idea
by Khaled Annajar on 2017/09/19 17:07
I like the idea, I hope it works fine
Not clear enough
by amem2020 on 2019/02/19 21:34
The app is very poor and need more work and more options
Great service
by M.AAE on 2017/11/24 18:09
Affordable and very good service Keep it up!
Super convenient
by Tariqfh on 2018/06/19 10:22
Was happy with the experience
No customer service available
by M_samir.1986 on 2020/10/10 09:24
Poor customer service, I used only once and never again
Great experience
by Mady91 on 2018/04/02 05:14
I never conceive it to be like that, Thanks Swvl
No verification message on number
by Sidd991 on 2019/11/09 20:03
I can’t use the app because have been trying to get myself registered but not getting verification message. Pls get it fixed.
Very bad service
by swvl on 2018/12/13 14:18
This version of application is not helpful at all i cant book my trip like that previous version Its not working like the video guide they made
Not accessible with Voiceover
by Yakout97 on 2020/09/25 03:55
The buttons are not correctly labeled or named according to the accessibility standards. I can’t find the done or the go button that enables me to add my phone number or finalize my booking.
Unable to even login
by realsandbagger on 2019/11/08 14:42
I really wanted to test this app out and give it a test but I don’t even get the verification SMS which means I can’t even log in. Terrible!
Latest update
by Elhosseiny on 2018/12/28 20:50
The latest update is a killer. Can’t see the available lines or the bus stops. Great UI but you killed the UX ;)
Very bad update !!
by Mohamed 90 on 2018/12/09 19:27
I use this app for 4 month til the last update The app become’s difficult and stupid, I can’t reserve my ride Last update = don’t use swvl any more !!!!
Customer service
by neo424 on 2019/07/18 04:57
Worst customer service ever No deal with complains from customers When i waited the bus for have an hour and never show up so i canceled, then I found cancellations fee You have to be sham that the bus didn’t show up on the time I will not ride with them again Our time is very valuable for us
You Idiots
by M.refaat98 on 2019/03/01 18:37
Why I want to reset my password ,the link goes off and appears opps.. , did you get lost? What kind of developers are you?
Useless
by 4hm3d 5413h on 2018/09/09 19:53
I downloaded the app in case I needed it someday, and oh boy I was disappointed, after choosing a time the app crashes.
Rating Trends
4,6,10,9,12,8,10,5,6,3,4,6,4,6,12,8,4,8,6,14,6,9,9,5,4,8,6,4,7,11,2,8,7,7,5,5,10,3,7,6,1,9,4,5,10,6,7,9,7,11,5,1,6,4,7,7,5,5,2,3,8,9,7,5,3,3,3,2,2,4,3,1,3,6,0,3,6,5,1,2,5,2,0,2,2,6,4,2,0,5
All Versions
4.0
1,065 total
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854
 4
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 3
33
 2
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 1
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Current Version (4.21.1)
4.0
1,058 total
 5
853
 4
105
 3
33
 2
10
 1
57
Version History
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Screenshots
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App name
Swvl - Bus Booking App
Description
Swvl is the fastest growing startup in the MENAP Region and Africa that specializes in bus booking and mass transportation services, By downloading the Swvl app you will get access to thousands of high quality and affordable bus rides in Egypt, Kenya and Pakistan. Download Swvl to get comfortable and affordable bus rides in Cairo, Alexandria, Nairobi, Karachi, Lahore and Islamabad everyday. HOW DOES IT WORK? Based on our artificial logic and with the help of Google Maps, we innovated a network of fixed routes that connects the city together by having fixed stops that are always a few steps away from you. All Swvl prices are fixed so you don’t have to worry about surge and peak hours like other car booking apps. All you need to do is: 1- Tell us where you want to go and our Swvl App will match the best route for you 2- Choose the most convenient ride based on pickup and drop-off timings and locations 3- Walk to your chosen station and meet your Swvl Captain who will be waiting for you there 4- Rest while we do the driving for you. WHAT’S IN IT FOR YOU?? -Swvl is 75% more affordable than car booking apps and Taxis. -We add new routes, timings and stops on a daily level so you can walk less and arrive on time everyday. -Safe, Reliable and Affordable bus rides every day, and much better than public transportation! -Different payment options, packages and promotions are there! -24/7 Customer Support HOW ARE THE SWVL BUSES LIKE? Swvl operates a fleet of thousands of shuttle buses across 3 countries and 6 cities with different seating capacities like 8 seaters (Toyota Hiace and Ford Transit), 18 seaters (Toyota Coaster and Mitsubishi Fuso). All Swvl shuttle buses are clean, air conditioned and undergo regular checkups to ensure that you have a comfortable and reliable experience everyday. HOW ARE THE SWVL CAPTAINS LIKE? All Swvl Captains (drivers) receive several training sessions until they get the chance to make their first ride, Whenever the Captain arrives at your station he will contact you and wait for you for two minutes so that other riders are not affected. Captains are trained to be punctual because we really value your time, All Swvl rides are monitored by GPS and can be trackable any time you want to. SWVL IS MOST SUITABLE FOR? Daily commuters, School/University Students, Daily Travelers, Occasional Travelers, Anyone who is tired of paying a lot of money in car booking apps, Anyone who is tired of careless Taxis, Anyone who is tired of driving in crazy traffic, Anyone who is short of time and can make use of the daily transportation time, Anyone who likes to sleep on the way. WHAT DO WE STAND FOR? Your everyday time, money and comfort matter, never compromise on any of them. It’s only logical, Right? If you want to know more about Swvl please visit us at: Facebook: https://www.facebook.com/swvlapp/ Instagram: https://www.instagram.com/swvlapp/ Twitter: https://twitter.com/swvlapp
Not reliable way
by Israa.suu on 2021/04/03 15:32
They canceled the trip without telling me and they charged me for it!!
كابتن ممتاز
by I Y K on 2021/03/18 15:52
خدمة ممتازة
Good service
by Mohaen💫 on 2021/02/16 07:01
Good service , but fees is expensive
Great transportation need more lines in Cairo
by ahmedmorsi22 on 2021/02/04 16:39
I have used swvl for more than three years and I even had recent debit issue and customer service were very helpful and redeemed my money .I would love to see more routes for example October to fifth settlement Zamalek to shoubra
Totally unprofessional
by Mario Party on 2021/01/27 18:28
They are totally unprofessional I don’t advice any locals or foreigners to use this app at all
Fake service
by masnabinumeed on 2020/10/28 10:25
The van never arrived The app gave no update on location Not even a phone number to call the driver No customer support available to guide Made me feel like a fool to walk 20 mins to the stop just to stand there
The app doesn’t work. Period.
by FA1969 on 2020/10/15 10:05
I read a very wordsmithed review. I downloaded the app. Created a profile. Received code via SMS, set a password then app wouldn’t progress. It keeps saying “hmm that is weird”. I reset the password. Login with new password. Same issue. You are not creating a unicorn if I can’t login into your app.
No customer service available
by M_samir.1986 on 2020/10/10 09:24
Poor customer service, I used only once and never again
Not accessible with Voiceover
by Yakout97 on 2020/09/25 03:55
The buttons are not correctly labeled or named according to the accessibility standards. I can’t find the done or the go button that enables me to add my phone number or finalize my booking.
unprofessional service and un safe
by AhmedMahmoudit on 2020/07/26 19:22
Too many passengers in the bus and not all passengers use mask so it’s unprofessional service and un safe
Disappointed with the package feature
by Yahya Saddiq on 2020/02/17 08:19
SWVL as experience is amazing. But the package feature is the worst idea ever. What the heck, I am purchasing a package to have 80% discount. Package should mean to pay for a group of rides in advance not paying for discount offers. I am purchasing a package to avoid paying in cash on every ride. I don’t know who in the world came up with your package payment plan, but let me assure you that it’s inefficient and a cheep way to outsmart the customers.
خدمة ممتازة واسعار ممتازة
by محمد محمد ج on 2019/12/17 19:37
من الجميل وجود من نادي السيد للمعادي الجديده واتمني وجود خط قبل ال 7 صباحا شكرا لكم الامر فارق كتير
Suggestions to improve Customer experience
by Ali Bhinder on 2019/11/11 14:23
Your startup is great and I know many colleagues who are riding through Swvl in Lahore. I would suggest to add a feature to add our booking in mobile calendar so we can get reminders and will be able to catch the ride on time and one more thing, ETA should be shown in the app like it appears in Uber/Careem. Thanks, Ali Raza Bhinder
No verification message on number
by Sidd991 on 2019/11/09 20:03
I can’t use the app because have been trying to get myself registered but not getting verification message. Pls get it fixed.
Unable to even login
by realsandbagger on 2019/11/08 14:42
I really wanted to test this app out and give it a test but I don’t even get the verification SMS which means I can’t even log in. Terrible!
Request Enhancement for IOS USERS
by RamyAnwer89 on 2019/10/27 22:36
App is wonderful and really help me so much I wish that we can find any icon show that trips already fully booked like Android App version Thats will help all iOS users to figure-out if that trip full or not without trying to complete all booking process
Convenient, but
by 0001222 on 2019/10/16 11:33
Apps crashes a lot and it causes me to be unable to book. Please fix this.
IOS user challenges
by MissMuthoni on 2019/10/16 03:42
The user experience on iPhones is not efficient. The APP doesn’t show if the vehicle has space or not one has to go through the whole process of booking only to be told there’s no space
Shut it down!!!!
by Osama3376 on 2019/10/15 16:17
Just moved back to Egypt and a fiend recommended using this service. After booking the trip and waiting at the assigned stop, no show up of any buses! Called the captain and the response was simply “the system is down and this means the trip is cancelled!!” Amazing service! If you cannot run a business properly, shut it down!!
Set location on map error
by Ahmed.Ramadan001 on 2019/10/02 07:05
My app version is 3.22.0 on iOS I cannot use set location on map. When I select set location on map, the app get my current location and set it as a value on text box
Doesn't function properly
by Boody990 on 2019/09/24 15:17
I get some kind of lag whenever i chose a dropoff station..
Nice affordable
by s_shaimaa on 2019/09/15 11:38
I like the offers and customer service. Would be better if you add all available routes list so I can catch an ongoing ride even if slightly far from me. I appreciate your valuable service. Thanks very good app
Worst service!
by Dr.Barhoom on 2019/09/07 15:06
This is the worst transporting application ever! I book a trip and then when the time of the trip starts they send me a message notifying me that my trip was cancelled and this happened 3 times!! If you don’t care for the value of your time well guess what people do care about theirs. Doesn’t even worth a star!
They provide no refunds.
by Ali Magdy on 2019/08/10 12:32
It’s a shame that an app that good can’t do that simple thing right, provide proper way to give refunds. I booked a trip using credit card and I had consequences which leaded me to cancel the trip abou 8 hours before its time. Which is okay according to their rules. They didn’t refund the money to the credit card, they put it in a wallet they made. And when I asked I need that money they refused to give it back. I strongly recommend not giving your credit or using it with this up as they aren’t as trustworthy as they may seem.
Customer service
by neo424 on 2019/07/18 04:57
Worst customer service ever No deal with complains from customers When i waited the bus for have an hour and never show up so i canceled, then I found cancellations fee You have to be sham that the bus didn’t show up on the time I will not ride with them again Our time is very valuable for us
سرقة
by Mrwan G on 2019/07/07 08:17
اخدو مني باقي ٥٠ من رحلة علي ان يرجعوها كريدت ( المحفظة ) و من ساعتها مفيش حاجة رجعت علي وعد متابعة الشكوى و لكن لا حياة لمن تنادي و رقم الشكوى 2157087 لا انصح استخدام البرنامج .. سرقة ونصب تعديل ** تم التواصل معي و حل المشكلة شكرا
Frustrating
by xslance on 2019/06/11 05:48
The map does not have any labels for places and landmarks or changing map view to satellite more over the app dont show the whole trip line to choose your pickup or arrival stations. Lines do not support main areas and squares in cairo and is so frustrating to choose a nearby 5min with car pickup point.
Last update not working
by minaaiad90 on 2019/06/04 12:22
I tried to search for destination as i used to but not working after update
Good
by Gihan Khairy on 2019/05/20 21:43
The app is a good experience but it keeps crashing , switching from cars to cars and captains to captains with a notification u can barely see. The tracking is not working properly, I can’t even see where the bus is before getting in. So I need to call the captain which makes it a lot difficult than it is supposed to be.
Terrible customer service
by Fahedbakr on 2019/05/16 19:00
I had a problem and someone from customer service told me they’ll compensate me for a problem that happened, then after, they ignored me and didn’t do anything regarding my problem. My request number was (2056826)
Keep on
by Kizymizao on 2019/03/31 03:07
Hello you should apply a seat pickup options as i am suffering from neck pains and i got very tired that day, i was able to get next ride but with a suitable seat
You Idiots
by M.refaat98 on 2019/03/01 18:37
Why I want to reset my password ,the link goes off and appears opps.. , did you get lost? What kind of developers are you?
Not clear enough
by amem2020 on 2019/02/19 21:34
The app is very poor and need more work and more options
Very bad unprofessional
by Eissa_T on 2019/02/19 18:07
The driver was impolite and the trip was late 52 mins and finally after 50 min waiting the driver cancelled the ride
1 star because of the new update
by manal_93 on 2019/02/03 17:10
I hate this update and I regret updating it it was very good before I usually use it but mow after the update every time i put my pick up and drop off location there’s no line appears and I couldn’t book a ride please return the old version back
Verifying
by MahRaafat on 2019/01/03 08:23
Can’t verify my number it’s a very bad application
New update is just terrible
by Amr Amin on 2019/01/02 10:51
Huge fan of the service, but the new app is absolutely awful for a number of reasons. 1) It isn’t possible to change the city. For several weeks, the app settings had me in Alexandria and I couldn’t book any rides without having to email support, who by the way ignored me for well over a week. 2) it’s no longer possible to browse through and book by bus lines. The line I usually book doesn’t show up via the GPS app home screen. The shortcut home/work buttons are useless because in my case there isn’t a direct line from Rehab City to Smart Village. I usually take the line from Road 90 to Smart Village. In the old app, it was possible to just book that line at the time I wanted. However, after the update, I have to jump through hoop to select points on a map to find that line again. There isn’t any other way to find the specific line I want otherwise. 3) The old app would suggest the line for the trip home. The new version doesn’t do that. 4) The countdown timer is pretty useless because it pauses the countdown if you put the app in the background. When you go back to the app, it resumes from where it left off, giving a false indication of how much time is left. 5) It was more convenient seeing the bus on the map in real-time to see where it was, but this doesn’t appear to work anymore in the update. What a shame. 6) The ride booking code used to be immediately visible and obvious, but now I can’t even read the code without my eyeglasses. Same goes for driver information (photo, bus plates). Overall, the new app update, at least in terms of design and layout, is a huge step backward. It’s difficult to navigate the app and do what you want to do. The app should be simple to do the following: -Find any line -Book a ride -Easily track bus and identify it when it arrives -Conveniently show driver booking info That’s it.
Latest update
by Elhosseiny on 2018/12/28 20:50
The latest update is a killer. Can’t see the available lines or the bus stops. Great UI but you killed the UX ;)
Track bus option!
by somaia hassan on 2018/12/27 21:08
Hey there swvl warriors, well first of all thank you for your efforts for making such an amazing transportation option, BUT the new update😩 It doesn’t support the tracking bus option anymore which is truly annoying, and the new timer idea isn’t accurate AT All!! it was very useful to know where exactly the bus is and to avoid calling the captain and also worrying about missing the bus, i really wish i can go back to the old app edition! Will you please consider re-adding that option again? Thanks in advance. :)
البرنامج الجديد لا يعمل
by Zorro6500 on 2018/12/24 19:35
البرنامج لا يعمل مع نظام ios 10.3.5 عند اختيار الرحلة يقفل البرنامج خالص اوجو حل المشكلة
Great app
by om4r32:) on 2018/12/22 13:06
Great support team they called us and the problems we had in the app all solved in the last update 👍🏻.
Lines information
by Eighttt8 on 2018/12/20 00:06
I want to get more information about the lines and where the stops are
The last update ruined everything
by Nuts crusher on 2018/12/15 19:15
I used to love this app and recommended it to lots of my friends but after the last update I can’t even book a trip and stopped using the app at all.
Very bad service
by swvl on 2018/12/13 14:18
This version of application is not helpful at all i cant book my trip like that previous version Its not working like the video guide they made
About Latest update
by iFerzz on 2018/12/11 12:20
الخرائط سيئة جدا في الابديت الاخير اوجو العمل علي تغير الخرائط بالبرنامج لاني اجد صعوبه في تحديد المكان وشكرا .
Very bad update !!
by Mohamed 90 on 2018/12/09 19:27
I use this app for 4 month til the last update The app become’s difficult and stupid, I can’t reserve my ride Last update = don’t use swvl any more !!!!
.
by ChaseTheOwl on 2018/12/08 09:37
Thanks for 1) Finally expanding the lines 2) Adding buses at night time
لا انصح به سىء للغايه الا بعد تفادى المساوىء
by romioman2002 on 2018/12/07 16:44
اولا البرنامج لا يوفر وسيلة اتصال هاتفى مباشر بخدمة العملاء ففى حالة حدوث مشكلة ترسل ايميل وتنتظر الرد وهناك الكثير من الحالات الطارئه لا تقبل الانتظار ثانيا بعض السائقين لا يتسمون بالباقه والذوق فى التعامل واسلوبهم سىء سواء فى التعامل مع الركاب او الاخرين وبعضهم لا يلتزم بمواعيده وقد يتاخر فوق الميعاد اكثر من ساعه التحديث الاخير من سىء الى اسوأ فالتحديث الاخير اخفى ظهور كافة الخطوط ومحطات الوقوف والغى العديد من المزايا التى كانت متوفره وجعلت استخدام البرنامج صعب وسىء ولا تعرض امامك خطوط المدينه كما السابق او حتى محطات الوقوف المواعيد تختلف من يوم الى الثانى وبعض الايام لا تتوفر الخدمه نهائيا
No route
by DaniaAM on 2018/11/27 14:30
The app is really hard to use. I think you should add the ability to show me all your stations on map so i can choose the one nearest to me because every time i type in my address or anything near it it gives me no options and it doesnt show me a possible line i could use.
Just amazing
by karim ehab on 2018/10/09 22:06
Probably everything provided in the description are accurate & true High quality buses Sharp timing Drivers with good attitude Responsive support I literally saved money when using the bus Including a welcoming promo code
Proposal for enhancing the App
by عياد حجازي on 2018/09/29 05:49
- Add routes on the map to see the stations directly. - Enhance the station search even with misspelling. - Let the customer choose the start and end of his trip then app can propose using one or two or three routes stations to reach the required end. - Add favorited route for easy pick of the station. - Reduce charges for using two or three station only of any route. - Can’t change the profile picture. Thanks
I’m in love with it
by يوسف٢٠٠٠٠ on 2018/09/15 07:44
Please make a way to make subscriptions to certain lines which I use daily, overall it’s a great service keep it up ❤️
Useless
by 4hm3d 5413h on 2018/09/09 19:53
I downloaded the app in case I needed it someday, and oh boy I was disappointed, after choosing a time the app crashes.
I found a crash
by mostafa ios on 2018/09/09 08:55
When I clicked on the promo code button the app crashed
Love it!
by MahyLotfy on 2018/09/06 07:43
Would really appreciate it if they add the license plate of the mini bus to the application, one for recognition of the bus, and two for security purposes! Second, i’d love a favorites route where a user could add routes to their favorites list instead of looking through that long list ever time! Thank youu!
Thank you
by Moody Moses on 2018/08/26 07:45
I really want to say that this app is one of the best transportation apps in Egypt.. Affordable prices and great service. Keep it up guys!
غير مفهوم
by Rashed_alsharif on 2018/07/26 10:43
ياريت تحطو اللغه العربيه فالبرنامج لانه لم افهم شئ ابدا
I really want to sign up but....
by Rafiق on 2018/07/21 19:39
I just downloaded the Application and when I tried to sign up using my number I found that it was already registered. please help me. I really want to sign up
Cant login, can’t sign up with new account, cant see lines. It’s a mess
by Omar_nawawy on 2018/07/12 13:37
I could not load the lines for hours then i signed out to make a new account and I can’t make a new one or even sign in with my account. You guys should really do your work.
One of the best transportations
by Le moi !! on 2018/07/04 18:26
It was really easy to arrive at the station due to "walk to station" option, I could have tracked the bus easily also. We arrived at the time exactly. However, it was a bit late for the pick up time but the driver did not take the charge and they actually sent me an apology and credit to make up for the delay. Honestly, one of the most respectful companies i have dealt with.
Not Recommended
by Silvia Safwat on 2018/07/02 09:31
Poor means of transportation; accuracy, professionalism, bus quality, unsafe, etc...
Super convenient
by Tariqfh on 2018/06/19 10:22
Was happy with the experience
Worst Customer Service Ever!
by Ahmed Ramikh on 2018/06/12 09:43
They earned the title of worst customer service ever with no hesitation. They act like robots with no adoptive solutions and every time you speak with them they just throw the same not-working solution they threw at you the last time because you’re talking to a new person each time. They forced me to delete the application and end my relation with them so I can forget than nonsense talk that is going no where although the main core of their idea and service is very good.
Awesome
by Korayementality on 2018/05/14 07:24
Great app and great service. Affordable, comfortable, and I use it almost every day. Only drawback is that it lacks more lines, and some routes can be tweaked to cover more area. Also their customer support is really great.
:(
by izzat amer on 2018/05/05 16:57
Not helpful need more line
Login issue
by Dev Mahmoud on 2018/04/29 12:02
Can’t login with facebook on I Phone 8 , It’s redirect me to facebook app but can’t login. To login must enter email and password
Jay
by Zvajqja on 2018/04/04 18:20
I wish you would expand the time for available transportation at night, but other than that great app
Great experience
by Mady91 on 2018/04/02 05:14
I never conceive it to be like that, Thanks Swvl
Great service
by M.AAE on 2017/11/24 18:09
Affordable and very good service Keep it up!
Nice idea
by Khaled Annajar on 2017/09/19 17:07
I like the idea, I hope it works fine
Sign up
by Hoss 45 on 2017/07/23 21:44
I can't sign up every time i add my number it says to me "something went wrong try again"
Excellent
by Mennaaaaaa on 2017/07/02 19:49
New routes and more timings should be available, with the high petrol price people will seek such transportation.
Invalid phone number
by Nameismar on 2017/05/30 00:26
The app won't submit my phone number, keeps telling me something went wrong
Bug Fixes NEEDED
by Any do fan on 2017/05/24 15:13
I find the idea of this app brilliant. Its actually what egypt needs right now! But the app has extreme problem. It freezes, it takes so long to load (if it even does)! It needs quick improvements
Routes
by Ziz09 on 2017/04/11 00:35
Some places such as nasr city I think it is one of the most important areas in cairo how come it doesn't have a route
No routes
by Ahmed Sheba on 2017/04/03 22:11
Only 5th settlement routes No any other routes in Cairo very very poor app
Promising.. Very promising.
by aMmOOooR on 2017/04/03 19:42
Just downloaded this app and really looks promising. The missing star is only to encourage more routes. Currently, I can't use it for my daily trip to work because I can't find a ride that passes by my work (which is in Salah Salem actually!) but.. for the idea itself and the stability of the app (and the UI as well) 4 stars. Yalla, keep it up and expand. Will check back in a while hopefully with great updates.
One of the best transportations
by Le moi !! on 2018/07/04 18:26
It was really easy to arrive at the station due to "walk to station" option, I could have tracked the bus easily also. We arrived at the time exactly. However, it was a bit late for the pick up time but the driver did not take the charge and they actually sent me an apology and credit to make up for the delay. Honestly, one of the most respectful companies i have dealt with.
Track bus option!
by somaia hassan on 2018/12/27 21:08
Hey there swvl warriors, well first of all thank you for your efforts for making such an amazing transportation option, BUT the new update😩 It doesn’t support the tracking bus option anymore which is truly annoying, and the new timer idea isn’t accurate AT All!! it was very useful to know where exactly the bus is and to avoid calling the captain and also worrying about missing the bus, i really wish i can go back to the old app edition! Will you please consider re-adding that option again? Thanks in advance. :)
1 star because of the new update
by manal_93 on 2019/02/03 17:10
I hate this update and I regret updating it it was very good before I usually use it but mow after the update every time i put my pick up and drop off location there’s no line appears and I couldn’t book a ride please return the old version back
They provide no refunds.
by Ali Magdy on 2019/08/10 12:32
It’s a shame that an app that good can’t do that simple thing right, provide proper way to give refunds. I booked a trip using credit card and I had consequences which leaded me to cancel the trip abou 8 hours before its time. Which is okay according to their rules. They didn’t refund the money to the credit card, they put it in a wallet they made. And when I asked I need that money they refused to give it back. I strongly recommend not giving your credit or using it with this up as they aren’t as trustworthy as they may seem.
Love it!
by MahyLotfy on 2018/09/06 07:43
Would really appreciate it if they add the license plate of the mini bus to the application, one for recognition of the bus, and two for security purposes! Second, i’d love a favorites route where a user could add routes to their favorites list instead of looking through that long list ever time! Thank youu!
Suggestions to improve Customer experience
by Ali Bhinder on 2019/11/11 14:23
Your startup is great and I know many colleagues who are riding through Swvl in Lahore. I would suggest to add a feature to add our booking in mobile calendar so we can get reminders and will be able to catch the ride on time and one more thing, ETA should be shown in the app like it appears in Uber/Careem. Thanks, Ali Raza Bhinder
Great transportation need more lines in Cairo
by ahmedmorsi22 on 2021/02/04 16:39
I have used swvl for more than three years and I even had recent debit issue and customer service were very helpful and redeemed my money .I would love to see more routes for example October to fifth settlement Zamalek to shoubra
Worst Customer Service Ever!
by Ahmed Ramikh on 2018/06/12 09:43
They earned the title of worst customer service ever with no hesitation. They act like robots with no adoptive solutions and every time you speak with them they just throw the same not-working solution they threw at you the last time because you’re talking to a new person each time. They forced me to delete the application and end my relation with them so I can forget than nonsense talk that is going no where although the main core of their idea and service is very good.
I really want to sign up but....
by Rafiق on 2018/07/21 19:39
I just downloaded the Application and when I tried to sign up using my number I found that it was already registered. please help me. I really want to sign up
Good
by Gihan Khairy on 2019/05/20 21:43
The app is a good experience but it keeps crashing , switching from cars to cars and captains to captains with a notification u can barely see. The tracking is not working properly, I can’t even see where the bus is before getting in. So I need to call the captain which makes it a lot difficult than it is supposed to be.
Frustrating
by xslance on 2019/06/11 05:48
The map does not have any labels for places and landmarks or changing map view to satellite more over the app dont show the whole trip line to choose your pickup or arrival stations. Lines do not support main areas and squares in cairo and is so frustrating to choose a nearby 5min with car pickup point.
No route
by DaniaAM on 2018/11/27 14:30
The app is really hard to use. I think you should add the ability to show me all your stations on map so i can choose the one nearest to me because every time i type in my address or anything near it it gives me no options and it doesnt show me a possible line i could use.
Proposal for enhancing the App
by عياد حجازي on 2018/09/29 05:49
- Add routes on the map to see the stations directly. - Enhance the station search even with misspelling. - Let the customer choose the start and end of his trip then app can propose using one or two or three routes stations to reach the required end. - Add favorited route for easy pick of the station. - Reduce charges for using two or three station only of any route. - Can’t change the profile picture. Thanks
Nice affordable
by s_shaimaa on 2019/09/15 11:38
I like the offers and customer service. Would be better if you add all available routes list so I can catch an ongoing ride even if slightly far from me. I appreciate your valuable service. Thanks very good app
I’m in love with it
by يوسف٢٠٠٠٠ on 2018/09/15 07:44
Please make a way to make subscriptions to certain lines which I use daily, overall it’s a great service keep it up ❤️
Great app
by om4r32:) on 2018/12/22 13:06
Great support team they called us and the problems we had in the app all solved in the last update 👍🏻.
IOS user challenges
by MissMuthoni on 2019/10/16 03:42
The user experience on iPhones is not efficient. The APP doesn’t show if the vehicle has space or not one has to go through the whole process of booking only to be told there’s no space
Shut it down!!!!
by Osama3376 on 2019/10/15 16:17
Just moved back to Egypt and a fiend recommended using this service. After booking the trip and waiting at the assigned stop, no show up of any buses! Called the captain and the response was simply “the system is down and this means the trip is cancelled!!” Amazing service! If you cannot run a business properly, shut it down!!
Set location on map error
by Ahmed.Ramadan001 on 2019/10/02 07:05
My app version is 3.22.0 on iOS I cannot use set location on map. When I select set location on map, the app get my current location and set it as a value on text box
Awesome
by Korayementality on 2018/05/14 07:24
Great app and great service. Affordable, comfortable, and I use it almost every day. Only drawback is that it lacks more lines, and some routes can be tweaked to cover more area. Also their customer support is really great.
Worst service!
by Dr.Barhoom on 2019/09/07 15:06
This is the worst transporting application ever! I book a trip and then when the time of the trip starts they send me a message notifying me that my trip was cancelled and this happened 3 times!! If you don’t care for the value of your time well guess what people do care about theirs. Doesn’t even worth a star!
Lines information
by Eighttt8 on 2018/12/20 00:06
I want to get more information about the lines and where the stops are
Keep on
by Kizymizao on 2019/03/31 03:07
Hello you should apply a seat pickup options as i am suffering from neck pains and i got very tired that day, i was able to get next ride but with a suitable seat
Jay
by Zvajqja on 2018/04/04 18:20
I wish you would expand the time for available transportation at night, but other than that great app
Thank you
by Moody Moses on 2018/08/26 07:45
I really want to say that this app is one of the best transportation apps in Egypt.. Affordable prices and great service. Keep it up guys!
Last update not working
by minaaiad90 on 2019/06/04 12:22
I tried to search for destination as i used to but not working after update
Convenient, but
by 0001222 on 2019/10/16 11:33
Apps crashes a lot and it causes me to be unable to book. Please fix this.
.
by ChaseTheOwl on 2018/12/08 09:37
Thanks for 1) Finally expanding the lines 2) Adding buses at night time
Login issue
by Dev Mahmoud on 2018/04/29 12:02
Can’t login with facebook on I Phone 8 , It’s redirect me to facebook app but can’t login. To login must enter email and password
Cant login, can’t sign up with new account, cant see lines. It’s a mess
by Omar_nawawy on 2018/07/12 13:37
I could not load the lines for hours then i signed out to make a new account and I can’t make a new one or even sign in with my account. You guys should really do your work.
Doesn't function properly
by Boody990 on 2019/09/24 15:17
I get some kind of lag whenever i chose a dropoff station..
The last update ruined everything
by Nuts crusher on 2018/12/15 19:15
I used to love this app and recommended it to lots of my friends but after the last update I can’t even book a trip and stopped using the app at all.
Disappointed with the package feature
by Yahya Saddiq on 2020/02/17 08:19
SWVL as experience is amazing. But the package feature is the worst idea ever. What the heck, I am purchasing a package to have 80% discount. Package should mean to pay for a group of rides in advance not paying for discount offers. I am purchasing a package to avoid paying in cash on every ride. I don’t know who in the world came up with your package payment plan, but let me assure you that it’s inefficient and a cheep way to outsmart the customers.
Fake service
by masnabinumeed on 2020/10/28 10:25
The van never arrived The app gave no update on location Not even a phone number to call the driver No customer support available to guide Made me feel like a fool to walk 20 mins to the stop just to stand there
Nice idea
by Khaled Annajar on 2017/09/19 17:07
I like the idea, I hope it works fine
Not clear enough
by amem2020 on 2019/02/19 21:34
The app is very poor and need more work and more options
Great service
by M.AAE on 2017/11/24 18:09
Affordable and very good service Keep it up!
Super convenient
by Tariqfh on 2018/06/19 10:22
Was happy with the experience
No customer service available
by M_samir.1986 on 2020/10/10 09:24
Poor customer service, I used only once and never again
Great experience
by Mady91 on 2018/04/02 05:14
I never conceive it to be like that, Thanks Swvl
No verification message on number
by Sidd991 on 2019/11/09 20:03
I can’t use the app because have been trying to get myself registered but not getting verification message. Pls get it fixed.
Very bad service
by swvl on 2018/12/13 14:18
This version of application is not helpful at all i cant book my trip like that previous version Its not working like the video guide they made
Not accessible with Voiceover
by Yakout97 on 2020/09/25 03:55
The buttons are not correctly labeled or named according to the accessibility standards. I can’t find the done or the go button that enables me to add my phone number or finalize my booking.
Unable to even login
by realsandbagger on 2019/11/08 14:42
I really wanted to test this app out and give it a test but I don’t even get the verification SMS which means I can’t even log in. Terrible!
Latest update
by Elhosseiny on 2018/12/28 20:50
The latest update is a killer. Can’t see the available lines or the bus stops. Great UI but you killed the UX ;)
Very bad update !!
by Mohamed 90 on 2018/12/09 19:27
I use this app for 4 month til the last update The app become’s difficult and stupid, I can’t reserve my ride Last update = don’t use swvl any more !!!!
Customer service
by neo424 on 2019/07/18 04:57
Worst customer service ever No deal with complains from customers When i waited the bus for have an hour and never show up so i canceled, then I found cancellations fee You have to be sham that the bus didn’t show up on the time I will not ride with them again Our time is very valuable for us
You Idiots
by M.refaat98 on 2019/03/01 18:37
Why I want to reset my password ,the link goes off and appears opps.. , did you get lost? What kind of developers are you?
Useless
by 4hm3d 5413h on 2018/09/09 19:53
I downloaded the app in case I needed it someday, and oh boy I was disappointed, after choosing a time the app crashes.
Rating Trends
4,6,10,9,12,8,10,5,6,3,4,6,4,6,12,8,4,8,6,14,6,9,9,5,4,8,6,4,7,11,2,8,7,7,5,5,10,3,7,6,1,9,4,5,10,6,7,9,7,11,5,1,6,4,7,7,5,5,2,3,8,9,7,5,3,3,3,2,2,4,3,1,3,6,0,3,6,5,1,2,5,2,0,2,2,6,4,2,0,5
All Versions
4.0
1,065 total
 5
854
 4
106
 3
33
 2
14
 1
58
Current Version (4.21.1)
4.0
1,058 total
 5
853
 4
105
 3
33
 2
10
 1
57
Version History
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