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Lime - Your Ride Anytime
Unlock your ride and your city with Lime, the #1 electric scooter and bike sharing app. Our micro-mobility solutions including dock free rental bikes, e-assist bikes, and electric scooters are available anytime to get you across town or across campus. Simply tap to find a ride near you, scan the code to unlock it and go! With Lime, you’ll never have to worry about traffic or finding a parking station, and you can leave your ride safely at your destination for a fraction of the cost of a taxi or a ride share. Have fun, connect with your community and get where you’re going in style. Lime is your ride anytime! Download the app and get started today! How Lime works: - Open the app to find a nearby Lime-S (electric scooter), Lime-E (e-assist bike), LimeBike on the map - Unlock your ride by scanning the QR code or entering the ID - Take a fun, healthy and affordable ride to your destination - Once you’ve arrived, park and lock your ride safely out of the way of foot traffic Use Lime for: - Your morning/evening commute - Rides with friends - Rides to/from public transit stations - Rides to/from class - Taking an urban adventure - Travel and tourist groups - Date nights - When you want to explore your city - When your car or your bicycle is in the shop - Anytime you want a fun, quick, convenient ride across town! Ride more and save more with a Lime Pass. Open the side menu and click "Lime Pass" to view the options. These offers are available for a limited time only - sign up today. Want Lime in your city? Let us know by voting on our website! lime scooters and JUMP bikes are also available on the Uber app
App crashed twice
by Lanfeust23 on 2020/09/23 19:53
Once when I locking the lock, Once upon ending the ride
I can’t believe it.
by PrincesssAshley on 2020/09/22 19:51
My daughter decided to try to use the scooter but she twisted her ankle!
원거리 전철역으로 출퇴근 완존
by 마스크7 on 2020/09/22 09:58
전철역까지 출퇴근으로 이용중인데 너무 편하고 좋ㅇ요
Navy bases
by smolder69696969 on 2020/09/22 00:58
You need this at every navy station it’d be amazing for us not paying a lot for ubers and taxes
Cost too much
by Drack69 on 2020/09/21 21:31
They make you load cash on the app to use these things and if you don’t use it all you are out the money. I had to put $20 and took it for a short ride. Almost got run over a couple times so I decided not to use them anymore. I only spent a couple dollars of the $20. Now I live in an area where they aren’t allowed and their policy is no refund. I think a good sign of how good a company is gets reflected in how they respond to support and reviews, good and bad. Since they just ignore all reviews and don’t make an effort to address issues and concerns tells a lot about what they stand for.
Overall ride
by Flipocoppo on 2020/09/20 22:17
It was definitely a great time running to grocery store
Just take an Uber
by Sox fan Dan on 2020/09/20 12:03
The Apps easier to use, its quicker, it’s cheaper.
First time.
by PGN2000 on 2020/09/20 00:27
Great concept! Very convenient!
by maskfactoryusa on 2020/09/20 00:24
Love this ride
by Kanye Gadsden on 2020/09/19 22:51
Amazing experience!!! Super easy to navigate and start up!!!!
by emaed on 2020/09/19 20:18
by NorthEazy on 2020/09/19 05:30
Had a blast!!
by Denversgirl23 on 2020/09/19 03:31
Using the payment features was very confusing I thought I bought a day pass but it charged me by the minute
by Chanceloru on 2020/09/19 03:19
Fun time
by kiki2107kiki4 on 2020/09/18 20:49
Fun just fun
Well done always getting better
by @expore360 on 2020/09/18 14:41
Really enjoy the service and this app is one of the best in class. It's elegant, simple and easy to use.
Nice time
by Mary and Rickey 303 on 2020/09/18 06:04
Wifeys first time completely awesome 💪🏼
Los Angeles “At Night”👉🏼👉🏼
by AlbertEzG on 2020/09/18 05:34
Always fun to ride around little Tokyo especially with your sig:)) Loven my City😎
by darbddot on 2020/09/18 00:21
Wheelies are fun
I love scooter, but..
by sjjebfkxifk on 2020/09/17 16:09
Kurzzeitiges Sperren in der roten Zone (um einen Laden zu betreten) nicht möglich.
Fuvk this raggedy app
by 🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽👌🏽 on 2020/09/17 15:31
Somehow someway y’all better give me my money and remove my payment options or I will come blow all y’all fuvking scooters up. We’ll see how much u make w some fuvked up a** scooters. Lucky I don’t know where y’all based or who y’all are! I would off u hunkies too
The scoot
by hoghunt3r on 2020/09/17 14:08
There no instructions on how to star and run the scooter, I had to rent one and it never run, but the second one it work fine, It was pretty good
by Lime is a scam. on 2020/09/16 18:40
Way to expensive
by Tobofan on 2020/09/15 20:23
They raised the price to near Uber levels. Boo!
South Lake Tahoe
by Oilman01 on 2020/09/15 18:52
Wow, these scooters are so much fun! Easy to get around town, and you don’t have to worry about getting a parking place!😃
by jeushskhrjejtksfk on 2020/09/14 15:21
These are the greatest idea for the short runs here and there. just grab and go, and they are EVERYWHERE!!!!
by stanfordjack on 2020/09/14 14:12
Didn’t tell me I was in a restricted zone until I was already half a mile inside. Scooter stopped working. Charged me $50. Will not ride again.
Doesn’t work
by Jerseyman11 on 2020/09/14 02:54
Had a scooter break down on me while I was using it and the QR code’s used to activate it barely work
Scooted so hard
by 20$oHo05 on 2020/09/14 00:15
Weeeeeeeeeeeeeeee When Houston Wheeeeennn
They took my money
by Nikepoole on 2020/09/13 23:56
So me & my husband downloaded this app to ride the scooters it changed us 12$ each for a security deposit & 7.21$ for the ride my husband got his 12$ back but I never got mine back
Rides are NOT $0.15 per min
by CcwSW1975 on 2020/09/13 23:03
It’s not $.015 per min!!!! For 55 min. We got charged $24. According to google, it should be $9 for an hr.
Broken vehicle
by crystal_s80 on 2020/09/13 21:58
Charged for a broken vehicle even though it was unusable. App does allow to dispute charges or report issue.
by Lolgamer1010 on 2020/09/13 17:20
Todo bien
Thank you
by zayu011496 on 2020/09/13 01:32
Thank you
Great fun around Spokane park
by Patriciagreenc on 2020/09/12 23:29
Awesome time , fun and easy ride
Good ride
by Childofgod3000 on 2020/09/12 04:20
Could not accelerate sometimes.
Way overpriced
by jj20030728 on 2020/09/11 14:34
Lime is way overpriced. I do not recommend it. Feels like they are only craving for money instead of user’s satisfaction.
ممتاز Great
by ابو احمد من دبي on 2020/09/11 12:43
A bit overpriced غالي شوي
Easy lansing ride
by liver suckoayf on 2020/09/10 22:41
Fell in love on the lime🥰😛😛😛😛
Um roubo
by Luzoka on 2020/09/10 06:26
Brasileiros nao aluguem esta porcaria, andei poucos metros na california e veio uma paulada no meu cartao de credito, cobram por minuto, não apita quando vc esta saindo da area e ai vc nao consegue bloquear e continua cobrando ate vc voltar na área, nunca maisssss
Don’t use it !!!!!!!!!
by Cokeculo on 2020/09/10 01:25
I feel like I got rob bc i brought the $10 dollars and when I went to check on my wallet It’s said I have $0 Can someone get my money back !!!!!!!!!!
by saltysalami on 2020/09/09 16:55
by ngc no onv on 2020/09/09 16:14
Switched on auto renewal by it self and charge me 30 dollars not cool
Excellent first ride
by Mt20iii on 2020/09/09 14:04
Easy to install, quick to use
SCAM: Bogus CC charge for cancelled subscription
by ***SCAM ALERT*** on 2020/09/09 13:21
***Do not subscribe for a subscription*** STAY AWAY..USE BOLT, BIRD, RAZOR, or LYFT instead. This company charged my credit card for a subscription I cancelled. When I emailed and also called customer service they gave me the run around. The rep proceeded to tell me that I can cancel my subscription in the app, when I already did that before! She said she cannot cancel my account because she is unable to verify my email...even though my email is on file (huh?). When I attempted to verify my email in the app it shows that my “email has been claimed” (what!?). Now, the cancel subscription option is not showing in the app anymore!? This company is unethical and their reps do not know what they’re doing. When I requested to speak to a supervisor I was denied because that is something “they do not do.” Oh, but they can continue charging my credit card for a service that I cancelled and do not want....BEWARE OF THIS SCAM
Terrible service
by Jcbrwk on 2020/09/09 01:41
1. There were five scooters where I started trip. Four had strong unpleasant smell, three had serious damage to screen. 2. Confusing pricing information, charged almost $30 dollars for 0.4 mile. I could have asked for a limo. Compared to another scooter service it was about 3 dollars. 3. Terrible customer service, difficult to find place to complain, slow response, and unreasonable. Will never use Lime ever again. Hope it go bankrupt
Scooter rubber mat.
by jesusjr1007 on 2020/09/08 22:56
Please you need to something about the bouncing in a fragile back I feel like it’s hurting my back because of the shock. It need rubber mats and shocks observers.
Love these scooters
by hello rikki on 2020/09/08 01:58
So easy to get around
Fun downtown Austin
by AAriasC on 2020/09/07 20:56
It was great fun riding around the State Capitol. Easy and convenient way to get around and lots of fun.
Something to do
by B. Barbour on 2020/09/07 16:41
Fun & Fast !!
Used to be so good, overcharging people
by Stephmra on 2020/09/07 05:02
Used to love this app bc it was so affordable and convenient. Now I got charged for a 0 distance ride and their prices went way up.
Short ride.
by Skydogdoug on 2020/09/07 02:43
Very stable and easy to ride and set up. The power does not come on all at once like cheap scooters.
First time!!
by eunice002 on 2020/09/07 02:26
I’m 60 years old and I love it, I can’t wait for tomorrow do it again!!! To much fun!!
Caro!!!! 43$ por 2 horas
by japzjaoz on 2020/09/06 21:11
Carísimo very expense
Intrusive app
by Grimis 4 you on 2020/09/06 10:50
The service Lime provides by allowing customers to use scooters works well, but the app is poorly designed. I recently had to quickly use a scooter and I spent more time trying to deal with the app pop-ups that I wasn’t able to actually lock my scooter and make it to my train. Voi is definitely a more refined experience with less hassles.
Too Expensive
by EdwardCun96 on 2020/09/06 05:02
Seattle. I could’ve taken an Uber for less. My bike has a flat. Decided to be responsible and bike to the pub (covid friendly). Costed me over $10. I enjoyed the ride but the price is far to steep to justify this. Sorry.
Steals money
by hulkgreenandmean on 2020/09/05 22:43
Won’t let me do groups ride or pause ride
Fantastic fruit
by itouch77 on 2020/09/05 21:41
Literally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!
Waste of time, waste of money.
by DY1905 on 2020/09/05 20:13
Recently got this app and tried to take a little spin on the scooters, Lime told me there would be no activation fees for adding a card on your account, after my first ride everything turned out normal. That was until I got charged 10 dollars for a card/service activation fee. I contacted customer support and it’s been 7 days and still haven’t gotten my $10 back after pledging to refund me the money as it was on “hold”. Stick to buying your own scooter or bike and/or driving. This app is basically a cash grab.
by dertifn on 2020/09/05 17:59
Best ride ever!!!!
Nice but
by emaildbk on 2020/09/05 04:04
Could use smoother tires and better breaks I’d pay more for a better scooter with pneumatic tires and real breaks...just saying 😎
by Heloski on 2020/09/05 03:36
Electric Fan
by electric chicago on 2020/09/05 01:59
I’m just buzzing off the high energy thrill of riding my local Lime Scooter. Thanks Like!
by Toon Tactical on 2020/09/04 22:30
Slow. -0mp
Lime scooter
by sweetface$$ on 2020/09/04 21:23
I enjoyed my ride tremendously. It was great!!! And reasonable.
Worst app ever constant crashing
by Saini123 on 2020/09/03 20:41
Never again. Will always ride uber
Needs hold feature
by Davrowe on 2020/09/03 17:22
Great service and app. Needs the hold feature that Jump had, where while doing errands you can hold the bike during stops instead of finding someone else took the bike. Simply keep charging the time between stops and allow a hold.
effective and tons of fun
by Yuu676767 on 2020/09/03 16:51
its awesome 👏 i really had tons of fun riding the scooter around downtown san jose
by DorisTLC on 2020/09/02 01:50
Estuvo súper divertido
Charges for faulty equipment. Charges for scans for faulty equipment.
by nviiim on 2020/09/02 00:57
I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel. Finally walked to find another one and dispute the fail on their end. Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated. Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above. Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial.
Rip off
by mr diablo 69 on 2020/09/01 17:47
The scooter did not turn off I was charge 8 Dollars and I only used it for 1 dollar use the rest of the time was park cause it won’t let me turn it off
Too expensive
by ปุ้ยจังงิ on 2020/09/01 16:28
I have tried it for the first time. It was really fun but I rode it less than an hour but it charged me almost 10$.
by Mametino on 2020/08/31 22:25
The app gives the wrong battery available and when scanned it has only one bar
Too expensive
by ChristieD954 on 2020/08/30 22:57
Good ride but just too expensive.
River Front Louisville
by Dmoade on 2020/08/30 22:11
Our sons had a blast on these riding them on the riverfront in Louisville!💙
Great way to see the city!
by vangojv on 2020/08/30 18:37
We had a great time riding everywhere
They insanely upped prices
by Mcspliff on 2020/08/30 01:41
I loved Lime last summer. I used them to get around quite a bit because they were only around 15¢ a min. Now it is 39¢ a min! An 11 min ride is $6! These no longer hold any practicality. Sadly, I will never be using Lime again
Bad ass
by половец on 2020/08/29 22:21
never again!
So much fun
by Toniferrari on 2020/08/29 22:04
I love it
by WindyCityJayJ on 2020/08/29 21:09
After walking around, circling the block looking for alleged scooters that weren’t there, I gave up. What’s the point in walking twice as far as your destination looking for invisible scooters?
Super gey
by ur mom scoot 2 ma dick on 2020/08/29 20:13
Litterally does not work.
Hidden Pricing, Don’t Use!
by Alex Supertramp the 42nd on 2020/08/29 20:01
No easy way to find out how much a ride will cost till you use it. Never use this company, a 5 minute ride could end up costing you $20.
Worthless. Left me stranded. Wouldn’t let me end the ride
by camscwhite on 2020/08/29 15:18
I live in Austin TX. These things strand me in the middle of nowhere more times than they get me to my destination (short rides too) because their battery indicators are complete garbage Final straw was when they left me stranded in a no parking zone 5 minutes ago. Couldn’t even end the ride. Can’t wait to be charged for that Uninstalled the app and ordered my own scooter. Good riddance Rooting for lime’s chapter 11
Adventure guy
by koehlersius on 2020/08/29 02:20
I love adventures. I hopped on one of these scooters in Chicago in my old hood and was flying in seconds after I downloaded the app. It was sick!
by Seeemeswerve on 2020/08/27 22:34
Don’t know how to make a group ride nothing like the examples shown on your website
Let your hair down
by Ugandan Empress on 2020/08/23 17:56
Convent Fun I tried something new
by Tigg-LA on 2020/08/23 07:02
However convenient this may seem, I wrote a simple six box and it cost me six dollars. That’s a rather exorbitant fee to ride a scooter for six blocks. In fact I probably could’ve taken a ride share for less. There was a time when this was an inexpensive option, and now it’s an overpriced inconvenience considering if you’re in a downtown area and there are only certain areas you can Park it. I will never use this again. They can half the cost and then I’ll consider it. A dollar block is just stupid
by sydney473 on 2020/08/23 05:11
so experience don’t ride them if you ride them for an hour you pay 25 dollars
Bad, bad, bad
by nycopp on 2020/08/23 05:01
Tried 3 scooters all 3 doesn't not work. Was charged 6$
Never again
by Maro Mel on 2020/08/22 21:05
I wouldn’t recommend anyone use this service they charged my card twice for the same group ride and basically said there isn’t anything they could do about it when I called them so I just got robbed and can’t do anything about it
Won’t refund even if it’s their fault.
by sperryjake on 2020/08/22 08:27
Terrible customer service
Great get around!
by hawaiizeee on 2020/08/22 01:57
Too expensive!
by roman17733 on 2020/08/22 00:07
Same price as ride sharing companies. I would get Uber X or Lyft before this. And I don’t have to worry about getting run over.
Great stuff
by Henny3022 on 2020/08/21 22:29
I had fun in LA riding these...
Don’t use lime
by hdhhshsheftftccy zv on 2020/08/19 22:41
Horrible don’t ever use it hard to unlock i have used it before it came out and I wanted to try now and it’s is not good at all
Can’t ride no where lol
by e30.jayyyyy on 2020/08/19 04:03
Used to be a great app until Everything got restricted and super expensive for no reason, pretty much a trash app if you live in Long Beach .
by Avaenash on 2020/08/19 02:04
by cam396 on 2020/08/17 07:16
Wasn’t working scooter
Liming in LBC
by nshbshdb on 2020/08/17 00:06
Fun at the pier
Additions needed
by L1meHead on 2018/10/29 13:57
If a juicer has “x” amount of limes to serve out, let’s say x=8, we should be able to reserve more than 1 location. For example. If X=24then Y= 3 Y= # of serving locations that can be reserved for the 30 minute Slot. When serving scooters in the 20s or 30s, its time consuming sometimes. Also, juicers with good history/pattern of serving 40+ limes on time, and charged correctly should be able to reserve for longer durations. Would also be good to force high volume juicers to recruit. Let’s say for every juicer a fellow juicer brings on, it that juicer performs well for 30 days, then the juicer who originally brought them on could get a small percentage of what the new juicer makes for the next few months. This gives us incentives to bring on more juicers, instead of trying to be selfish. Another idea is to notify juicers when a lime is tipped over or improper leans against walls. For every 10 limes a juicer fixes, a small payout is rewarded. This would only apply to limes that are fresh from a ride of someone who is not also a juicer...Preventing juicers from going around and knocking limes over...
Horrible!!! Walk instead
by BNofNV on 2019/08/23 04:06
DO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money.
Yes and no but over all it’s a no.
by Gchrome@5 on 2019/07/07 08:38
I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/
Bogus $25 parking fine = deleting app
by Virginia Shopper on 2018/10/06 07:23
I wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!
Test your software before dumping scooters in cities. Work with local communities to make it happen
by Danielle Blount on 2018/10/17 01:58
This is an untested, unthought through app. There is no way for one user to activate another’s scooter. What if I kids or I want to pay for someone else’s ride? This problem is identified on the FAQ but WHY WASNT THIS THOUGHT THROUGH INITIALLY????? When the product was RELEASE?! The scooters have been here for months. why hasn’t it been solved? what happens when someone’s phone dies? why would you keep charging someone or worse, risk a scooter being stolen by another person because YOU DIDNT THINK THROUGH THAT SCENARIO. Also, why weren’t city and local governments included in your decision to litter our city with scooters?! Very unfortunate and frustrating experience. Also, my scooter clocked 20 mph. Not the 15 that was promisedr. I really hope there is more thought put into something that effects so many people. It’s frustrating that factors like other pedestrians, motorists, stoplights, the inability to monitor and regulate drivers as they barrel down sidewalks and risk the lives of others, drunk or incompetent drivers, etc, are not consider. This puts people at risk and you’re really just asking for a law suit. All things that weren’t thought through and if they were, weren't given the proper attention they deserve. I hope more consideration is given the future.
Charlotte Nc. Horrible experience after horrible experience
by Brooklyncool on 2019/04/25 07:41
Hello all I’ve been a juicer with this company for a few months now and it’s been an absolutely nightmare to say the least. As a juicer (Charger) you go out every night to pickup lime scooters and charge them by or before seven in the morning the next day. Well the games this company play is for instance they drop the pay rates right as you pickup these scooters, customer service is pretty terrible they read off a list so every problem is treated the same weather or not it actually is. Hubs which are drop off location disappeared to the point that no hubs are available any longer leaving you to manually drop each scooter which causes the pay cycle to get completely screwed up and it leaves room for them not to pay you. They will also leave you waiting hours and or days on end for responses to problems that should be fixed immediately. They also send out their operation team to shut down and pick up scooters while the juicers are out, so while looking at the map to harvest ,all you see is big white van and large numbers of available scooters depleting due to operation removing available scooters to harvest. App glitching constantly causing wasted time and wasted money wear and tear on your vehicle. All around a really lousy company to work for.
by かめきんぞく on 2019/04/17 07:35
I tried to use lime for the first time on a trip with some friends in San Diego first off the app is trash I had good reception but the app wouldn’t allow me to register a scooter for the longest time. I decided to get the $20 option and Once I finally got one I rode it for about 20min, about 8 miles of riding then got off at bar parked and snapped a pic. As i returned for some reason I couldn’t use the same scooter when there was plenty of battery left so I tried to use another one and it didn’t work so I used bird which is way BETTER THAN LIME. After a very pleasant experience with bird I notice I had a notification that said lime had take $40 dollars from my account plus another small $5 fee I check the app and there is no remaining funds in my wallet. The ride I originally took with them was no more that $8 dollars SO WHAT HAPPEN TO THE REST OF MY MONEY ? Customer service is trash after emailing them and waiting for about two weeks they didn’t answer any of my questions and just told me I would be refunded $1.40. I didn’t understand why that amount Would be refunded and they never said anything about why there was no remaining balance in my wallet for the app. So to conclude THIS SERVICE IS PATHETIC AND I WOULD GIVE ZERO STARS IF I COULD PLEASE IF YOU ARE READING THIS USE THE BIRD SERVICE INSTEAD IT IS WAY BETTER!!!!!!!!!!!!!!!!!
Fantastic fruit
by itouch77 on 2020/09/05 21:41
Literally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!
No refunds for error in what the policy says the scooter will do
by Nia.J on 2020/06/04 02:35
I am very disappointed with my first experience using the lime app and Scooter . How can there be an app that runs the scooter software but doesn’t have a backup to turn it off ? Online yes it says it will turn off after so many mins , I waited over 30 mins bc my phone died on the way home with the scooter, being a first time user I will never make this mistake again, if I ride with lime again . It continued to run up my debit card the entire time . My husbands ride cost him $9 , mine cost $19 for the same fairly short distance . I called the customer service to see how to turn it off , auto response was not help . I went online followed the directions, had the bike in park , never turned off . I had to literally sit outside next to the bike while my husband went to get my charger , charge phone in the car next to scooter , then take the stupid picture to turn the scooter off . I got billed for time I wasn’t riding it off of what I see as a flaw in the software . Any given time something could happen to a phone, what if the person drops it and it breaks ? Would the scooter just continue to run up the card . I tried turning it off with my husbands phone and app , nothing , no back up plan . Disappointed in my fix experience.
Does not deserve 4.9
by PatrickO'Sullivan on 2018/06/12 05:07
This App and service is absolute garbage. I will be calling their customer service first thing tomorrow morning for a refund. I downloaded the App on a walk when my partner needed to use the restroom and could not wait the length it would take to walk to the nearest public bathroom. So I DL the App and check the map and we head to the nearest two bikes. First problem, you can’t actually rent two bikes from one account! What kind of business only sells one item per customer?! That is ridiculous. Ok so I figure I’ll just get the one so she can get going but no, the E-bike was unavailable. Quick check of the map says there’s another one .5 miles away in the wrong direction bit we decide to make the quick walk and try again. We get there and guess what, this bike is unavailable too. 2 strikes and wasted time all the while my poor partner is on the verge of ruining their pants. We decide screw this company I guess we’re walking. Then on the walk we came across one more bike not even a E-bike and gave it a try. To no surprise it was unavailable as well. Three times I tried to use their products and three times they wasted my time. If a bike is unavailable it shouldn’t be on the map. How is that something you didn’t think of? I will never forget this.
Absolutely horrible product and service.
by CMaxx21 on 2018/09/15 00:43
Lime just hit Nashville and as excited as I was to try it my first experience has been terrible. First it took me walking blocks and blocks trying to track down one. (I was walking for more than 30 min) None were where the app said they were and I reported 4-5 missing before even finding one. It’s battery was almost dead but it got me across the pedestrian bridge where I found another that said it had 15.8 miles. When I got on it my app now said 13.4 miles range. I was going 2.7 miles. About half way through the trip I hit a hill and the thing started struggling (btw I weight 135lbs) and the range now said 7.1. Got to my house and the range said 0. So I put it by the bus stop on my road and took a picture for the app to know it was there. Couple days later I get an email not asking me but actually accusing me of taking the scooter. And demanding that I immediately return it to the public. First of all, an accusation like that better have some strong evidence since I know for a fact I don’t have the scooter. Second the tracking tech has to be able to locate it. Or this entire business model is doomed. Will never use this service again nor can I recommend it in good conscience.
Charges for faulty equipment. Charges for scans for faulty equipment.
by nviiim on 2020/09/02 00:57
I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel. Finally walked to find another one and dispute the fail on their end. Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated. Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above. Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial.
Parking nightmare solved!
by Bowwow25 on 2018/09/02 01:46
Heading to the MN State Fair, a friend suggested we use the Lime app and save ourselves $40 in parking by parking our car about a mile away and finding some Lime bikes to ride to the entrance to the fair. We were a little skeptical, but downloaded the app anyway. Parking at the fair is usually stressful and costly, and our day today included neither of those words. The app was easy to install and set up a profile/payment option, and the bikes worked great! The best part was we didnt have to find a docking station, we just dropped them right next to the sidewalk and walked across the street to the entrance.(I think everyone else was jealous). Upon leaving the fair, we found a bike and a scooter to ride back to our car a mile away. The scooter was really fun! We will definitely be recommending this app to friends looking to save money on parking and to those just looking to have a fun activity to do!
by Staceysalsa on 2018/06/29 01:29
First ride in Dallas. Our bikes worked, the map worked, my bell worked, there’s a nice place to store your phone... And the sounds are cool. No complaints! There are plenty along Katy trail. I did however accidentally push the green button on the card payment twice on accident and it charged me $20 onto my “wallet” so now i feel like i HAVE to use it, and didn’t get my “first ride free”. It will automatically charge you $10 to put in your “bank” on the app. (Sneaky) ....There wasn’t a way to undo my double tap. (I was new and barely learning the app, so I was a little annoyed there wasn’t a warning.) And another downfall is that I’m from Fort Worth. It would be cool if if they had these on Trinity trail! We have bikes along it, but the red ones that get locked up and need to be paid for at the certain locations & returned. (I have my own bike as well but it’s nice to drop them off wherever without the hassle of loading) . Additionally , I see the company carries scooters, having more scooters around would be fun. I don’t see any near DFW
Won’t refund your money, won’t unlock, brakes don’t work on some
by Emily Jarrard on 2018/04/19 17:41
The first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took. So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back. Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back. On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work.
by chapres11 on 2019/08/25 23:27
While visiting Seattle, my friend and I wanted to use the lime pods instead of renting a car for the weekend. After applying to use the pod, reading the requirements, I agreed to use the 15 dollar deposit fee knowing that I had nothing to worry about. After agreeing, my drivers license was declined and I was told I would receive an email explaining why. Never got an email... so then I called the next day complaining because I had been declined and told no reason why and was told the problem was because my issue date of my current license was less than a year (even though I’ve legally been driving more than a decade and that was not explained in the requirements) and that the only way to be cleared was to scan my old license that says VOID on it. I don’t know why anyone would carry an old, unusable license around. Upset with this issue and explaining I wanted to speak to a manager about this problem since this was a glitch in their system I was instead hung up on and they have successfully taken 15 dollars from me that I can’t even use in the state I live in. TERRIBLE company, don’t support them, you’ll just be disappointed.
Not quite the adventure I was looking for
by LJ2300 on 2019/08/25 04:57
I was enjoying the beautiful weather in Dallas with my daughter today on a lovely lime scooter. As I was nearing a turn, I noticed the steering wheel seemed a little tight. I turned it a little and it seemed to loosen up. I then jetted of again. The feeling of the wind in my face and the my hair blowing in the breeze made me feel like a teenager again. Then, all of the sudden, baaammm. The entire top end of the scooter falls completely off sending me on a 14 mph dive onto the concrete. I may be going out on a limb here, but I’m guessing these aren’t serviced often. After my daughter determined I was in fact alive and there were no holes in my head, I stood up and hobbled about 1/2 mile to my destination. I then decided to give Lime a little call and tell them about my “travels.” Customer service was kind (she seriously was very nice) and sent me a multiple page incident report that must be completed in order to be considered for a refund. Should you feel adventurous, especially if you are over 40, might I suggest 5mph and bubble wrap. I, however, will be avoiding green scooters like the plague for likely the remainder of my years.
Love the idea, but a few flaws...
by jessielucille on 2018/07/22 21:58
I’m brand new to bike sharing. My husband and I used them while in St. Louis this weekend. For the most part- it was FUN! Here’s my feedback that could make it better for those like us. We do not live in a city, so this is only something we will use on vacations, for that you should be able to pay as you go and not be required to put $10 credit first. Second, we should be able to scan two bikes with the same app to allow family members without a phone (our son, for instance) to ride also. Finally, I wish we could have reserved our bikes while we were at the zoo. I would have gladly continued to pay, but they needed to be locked, so it ended our session. When we returned an hour later, they were gone, and we had to find alternate transportation. This could’ve been an issue if there was not other forms! All of this may be a part of the service already, but it want clear if so from the initial use of the app.
Great tech support and app for Juicers
by xoch.itl on 2019/02/21 14:21
I’ve had mostly positive experience since I started charging in January. They helped me understand and answered specific questions I had about charging. I haven’t had any issues serving charged scooters except last week and they promptly replied. I learned to take screen shots so I can get a manual payout. Last night was my first night being able to pick up drop offs scooters and I could not serve them. I emailed them and within a few minutes I received a reply and advice. I still can’t serve drop offs but I submitted screenshots and was paid :) Sometimes I can’t harvest a scooter but hey it’s rare. This has become my full time job and I appreciate the opportunity to make a living and be able to provide as a single mom to my small children. And I appreciate the bonus we were just given on February.
Pluses and minuses
by scoobysgal on 2018/10/02 08:18
I like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones.
Greedy scooters
by Fire Panda42 on 2019/05/03 17:30
So I was riding my scooter in Austin then the scooter just died. I went down a curb so I thought I may have knocked something loose. So I thought I should end ride then start again so it would re register or what ever. But didn’t work but after troubleshooting i learned it was dead. The app warned me that I was parked in a illegal spot or out of the area and thought it’s fine because I’m not leaving it here. I move the scooter to a correct spot then got another one. Later that night I got a text saying I would receive was a 25 dollar fine. I thought again it’s fine because I move the scooter and took the picture and everything. I check my bank account and they took the money out almost immediately after I parked the scooter. I tried calling the number but I can’t ever talk to a human and reading other reviews on here I feel like I’ll never get it back. They are too expensive and quick to charge. 1 filler every time you get on a scooter and 15 cents a minute adds up quick. Though that is not to bad with the good experience of riding the scooter but be carful they will be quick to fine you.
by EmilyNicholeCrone on 2018/10/02 05:27
I love LimeBike they're easy to use and fun. But they use to charge me small amounts when I barely used any time. They used to charge me like .20 when I used 5-10 minutes. Now they changed the prices to be cheaper for a half hour, but I'm getting charged .50 for 3 minutes. Update: one year later, it’s now $.50 to just check it out and then $.05 for every minute, which if you calculate it is now $1.50 per half hour, so a total of $2 per 30 minutes. Which.. sure? I get you’re trying to make money— but it’s cheaper for me to take a bus now to the store instead of using a bike. And I think I saw something that said you’re changing it to $1 to check out, which is ridiculous. I used to see everyone on limebikes! They were all over our university now (this year) I had to go off campus to find one regular bike. It’s sad to see a great idea be more focused on who will pay more for this item, instead of being a cheap reliable bike. Go back to last years prices! I would love to see more people using it if you brought down the price!
Lime scooter wouldn’t let me end my ride, overcharged me by 3x amount
by artsdistrictchic on 2019/11/22 16:50
I want a refund for my ride last night. When I tried to end my ride I was told there was a “network Error” . So I rode the scooter to a new area a few blocks away in hopes of better coverage. But I got the same error. Subsequently I was overcharged by 30 minutes and I traveled a quarter mile more than I wanted to. This network error IS NOT MY FAULT and lime has a duty to provide a way to end a ride that doesn’t depend on a Network. For example scooter could be attached to the user’phone via Bluetooth so that users can end without relying on a spotty network (mine is Sprint BTW). It is very suspicious that my phone had the same amount of network ‘bars’ when I was uploading my credit card information, and getting Lime to START charging seems to work perfectly with only 2 bars! It is UNETHICAL and ILLEGAL to trap a customer in a service that they are unable to end. It is frankly suspicious that Lime hasn’t implemented this very simple fix, please refund my money immediately AND fix this issue or I will report this to the City Attorney’s Office.
Beware! Charged $100
by Newbie Suburb Investor on 2018/06/27 17:50
On May 9, I decided to give LimeBike a try. I rode an electric assisted bike from work to my apartment. First bike I tried to unlock didn’t work, but still charged me $1. I figured it was no big deal. Moved on to the bike next to it and it worked. Rode home (~6 miles) and parked the bike outside of the apartment complex. Locked it, was charged my final fee, and went inside. Came outside about 6 hours later and saw the bike was still sitting there. In the morning, I noticed the bike was gone. I assumed someone rented the bike and thought nothing of it. 1 month later, I see a $100 charge from LimeBike. I received an email stating they could not find the bike and I was the last person to use it. Now they are saying I’m responsible, which makes no sense. The entire business model is based on users renting bikes and leaving them wherever they want for convenience. This means that anyone could take a locked bike and the person who used it last would be charged. I will update if LimeBike does the right thing and refunds my money, as I have no control over what happens AFTER I rent a bike.
Great scooter ride
by linniekaye on 2019/08/03 14:44
My husband and I took a break from the kids on Friday night and went out on a date. We went to downtown St. Paul to the stone arch bridge and there we found Lime for the first time. We decided to ride together and rode 2.8 miles before the battery died it was the perfect amount of ride time for the site seeing we wanted to do. It was very easy to use and you are able to lock and pause the ride with ease. Unsure why other reviews state they couldn’t use their ride again, my guess is that they were not using their app correctly. For the 2.8 miles we were charged for just over $9, which is reasonable! Other reviews state that they feel that’s too much since you can get an Uber for under that price— here is the problem with that 1) Uber cannot bring you were Lime can- bike trails, common parks, site seeing.... Uber can drive you to the location but it takes something like lime to get you through said location so you don’t have to walk everywhere. 2) charging- think about how much work it is for the person who goes out to find these everyday at the end of the day to recharge the scooters and bikes. It is time consuming! 3) 10 mph cruising speed! The perfect speed! Definitely worth the price paid hands down!
Beware the new scooters!
by mmf2339 on 2018/09/17 17:03
I live in Austin, and I used to love this app. The scooters were convenient and usually within a reasonable distance from me, however, recently I’ve seen new scooters around (I guess a new model) and every time I’ve used one I’ve had a problem. One wouldn’t go above 10 mph, one was jerky (it would accelerate for a second then stop for a few then start again), one stopped working while I was in the middle of an intersection (and I almost got hit by a car because of it), and I just tried to take a ride home and I had to try two scooters (both would not start, so I am currently trying to be refunded) before I found one that worked (and it was the older model). They need to fix the new models or go back to the old ones before someone actually gets hurt. It’s unfortunate because it was very convenient for me, but now I feel like I’ve wasted too much money on scooters that didn’t work, and honestly, I feel unsafe using them. I may have to switch apps or find another way to get around.
This is getting old
by Patrickrom on 2018/10/10 03:57
1.5 miles from my house. Decide to go a little out of my way to get a scooter. Can’t find it even though I’m right on top of it. Start walking and spot another one .2 miles away slightly out of my way again. Same story. It’s not where it says it is and the bell accomplished nothing yet again (I’ve never seen it work). Continue walking and decide (stubbornly) to make one last effort to go for a slightly out of the way scooter. I find 2 next to each other and am told by the app I need to add at least $10 to my account. As I reluctantly do this one of the scooters is taken. I then realize upon refilling my account that “my” scooter won’t run because I happened to try to scan the one that had too low a battery. I’ve probably spent 30-50$ on life scooter rides and have probably shaved a net 2 minutes off of my walking commute because of instances like this. While they are fun to ride as a means of entertainment they continue to not be a viable option for transportation.
by CamiTname on 2019/10/11 18:57
I would give this company 0 stars if I could. The other day our lime car randomly locked with ALL of our stuff in it- backpacks, school books, computers, wallets, etc. and we could not get it open! No matter what we tried the car stayed locked. When we called customer service we were on hold for hours before we reached an agent who could help. Once we finally got through they were rude, told us the couldn’t send someone (even though it was on a weekday during normal business hours), and left us stranded! Anytime we asked a question we were met with the same answer of “I don’t know” or “No one can help”. We finally asked to speak with a supervisor and low and behold were on hold for even longer. We even called AAA and the police department for tips on how to get the car open. If this company wants to be taken seriously in a big city with a lot of customers, like Seattle, then they need to reconsider their product reliability and customer service. I would recommend avoiding their products at all costs.
Writing bad review on scooterless walk to work
by Practical driver on 2019/03/06 15:03
I rode lime scooters exclusively for months because they were safer and taller (better fit for me) than Byrd or Lyft. However, the app's never been great (lags when you need to lock and if you don't wait, you'll be charged for not locking). What's killing me today is I unlocked 3 scooters (in Nashville) on my way to work just to find each wasn't working. That's a dollar each for the 30 seconds it takes to realize that scooters not working. So is lime leaving broken scooters tipped over on the sidewalks to collect my donations for their repairs? The dollar to unlock needs to go away anyway. I ride 5 times a week, report every issue I find, but because my rides are short the dollar doubles the cost. Frequent riders need a discount on unlocking even when the scooters work.
What a great and amazing idea
by newengland on 2018/02/11 08:59
I heard Miami shores was having a meeting to terminate the use of these lime bikes all over the neighborhood Didn’t think much till I took the dogs walking threw FIU and there was about 6 of them just waiting for me , I pulled out my phone dl the app and scanned a bike it said 1st ride free .. ( cool ) thinking I’ll never use it again not knowing how much it is to ride .. we went for our walk returned the bike as another someone was looking to get in one I asked how much they charge he says $1 an hour I’m thinking I pay $10 in Hollywood hmm.. I have an Airbnb and what a concept if I can provide my guests a bike I don’t have to maintain for such little money or no money for me who would complain about $1 ? So now I’m going to look for a couple to leave in front for who ever is in the mood for a nice bike ride cheep
LimePod is Trash
by ReviewMinded on 2019/08/28 00:46
This is for LimePod usage. Firstly, I had trouble signing up. I got an error push notification from Lime saying they needed more information from me to process the application. I clicked it taken back to the app with no other information and no way to find more information. Your app needs more explicit error messaging. I happen to know what the error is because my girlfriend also went through this rigamarole, but if she hadn’t, I wouldn’t know what my next steps were. That’s a bottleneck where you could be losing customers. I also happen to know other problems she has (with pausing rides, seeing cars marked as “available” on the app and then getting to them and them not being available because of problems with gas or with the cars themselves, locking and unlocking and the capabilities that the support team is allowed to perform) which is why I’m giving two stars. The extra star is because once the cars are rented, they’re usable.
Hope you don’t have to contact customer service
by Glynnis Lee on 2018/04/26 06:11
The rides I’ve had of been OK. But There are a lot of providers with scooters here in the bay area. I emailed their customer service the other day when I had an issue and I don’t know if they outsource or just have poor direction and staffing but it took a week until they wrote me back at which time they sent me a macro. I pointed out that I had forgotten that I had even emailed them and that this was way too long for a reply. To which I got another macro that didn’t address my concern from either the first or the second email. Also the bells don’t work well. And honestly they are pretty important to not have to Yell at people when you’re behind them. Also the map can be very incorrect on the location causing you to have to search for the scooters. I just read through the other reviews and it looks like this is a consistent issue. I was going to rate this higher because the scooters are fun however it is dangerous to use the service that has poor customer service.
by uhhhhggg on 2018/02/25 08:59
Ok so the bikes and scooters are fun. But I purchased lime prime and No where did it specify, not even the terms and agreements that the E-bike and scooters where not covered by lime prime. So I got a scooter and I was still charged on my card. NOT ONCE BUT TWICE. So I called them and the lady was trying to refund me an incorrect amount but i said no. She refunded what I wanted but NOT back to my CARD but towards the credit!!!! I had to calll again🙄 ughhh. atleast she fixed it and that was all. Few days later I ride an E-bike and was still charged. I called and this lady tells me that those are not covered by lime prime. I was upset because the first time I called she didn’t tell me that. So I asked for a refund for my Limeprime $30 and she agrees and Tells me to wait 24-48 hours because someone else has to give me my money back...??¿ so lets hope I get my money back 🙃 Just be careful guys . LIMEPRIME IS ONLY FOR REGULAR BIKES.. WATCH YOUR BANK ACCOUNT. You might be charged TWICE. and if you call the number.. Press 0 to speak with a representative to get to them faster instead of emailing them..
Chasing Scooters
by Dontgetmestarted on 2018/08/12 02:26
I’ve only used your service 3 times, and have thus far truly enjoyed the experience. It is practical and fun. I however immediately knew what the one pitfall was - you can not reserve your scooter. I just experienced first hand how unfortunate this nonexistent feature is. I walked 2.5 miles to my destination, chasing 3 different scooters on the way. As I approached the third one, I watched someone 10’ in front of me take the scooter. When returning home, I had the exact same experience. I chased 2 scooters, and again, I watched someone take the second one 2 feet in front of me. I walked another 1.5 miles before finally getting a scooter that was almost dead. I had to kick it about half way home (1mile), as it didn’t have enough power to get up the hills. In total, I chased 6 scooter and walked 4 miles before getting a nearly dead one. You absolutely must offer a reservation option with a 10-20 minute window to take the scooter. My experience was somewhat extreme, and maybe an exception; but it was absolutely avoidable.
This is too good to be true
by Fydudufuhfucyxgxufyxuxicucycyx on 2018/02/04 22:51
I have been in Berkeley CA and seen the ford bikes and really wanted to ride one. I know that you have to have clipper card or something like that which I don't have. Also I have issues riding on the street. Luckily, recently in my town, lime bike appeared and I was shocked when I first saw it. The first thing I noticed was the no dock system and the brain of it was the app. I thought maybe the dock was still being built but I read more on it. It had no docks. I hooked up my card to it and now getting from school to home and from home to school is easier than ever thanks to LimeBike. I also like the feature where it tracks your calories burned so there's no need for an Apple Watch or any of that. I love going on rides and this makes it so much easier.
Bikes show up on app but are inoperable
by VisualGamer on 2019/08/05 22:17
Bikes in low traffic areas are often hidden from plain sight. Found one in an underground parking lot that cost me 20 minutes of failed unlock attempts and talking to tech support. Tech support was worse than useless. Told me to uninstall and reinstall the app and try again. I had just freshly installed the app 10 minutes earlier but he insisted. After waiting for 5 minutes to download the app on my mobile network from the underground parking garage it did the exact same thing, failed to unlock the bike. So the tech support said to go find another bike, because that bike needed maintenance. Total waste of time. After 15 minutes of walking and searching, found another bike upside down in a bush. Muddy handle bars, crappy ride quality, weak pedal assist, and still cost $6 to go 1 mile. Uber would definitely have been cheaper and a lot faster. Walking would have been faster overall and if it isn’t faster than walking, and isn’t cheaper than a cab, what good is it?
Fun but too expensive to ride compared to other options
by LauraMH on 2018/09/07 12:04
A cost of a single ride metro or bus ticket in Madrid is €1,5 unless changing zones. The cost of a Cercanias ticket is €1,70 between Atocha and Chamartín. Twice, I took a scooter the equivalent of two metro stops. The distance was not exact as I had to walk further as scooter was not as close as metro stop initially. The cost was €1,95 and €2,1. I like the scooter even if at times scary on Madrid sidewalks. It was fun to use and I liked the speed when I hit open stretches of sidewalk. I just don’t think I will probably use again after those two initial rides as there is no carbon savings contrary to what the app says. I would have walked or taken the metro otherwise. It is just not competitively priced compared to other transport options. If I am going to pay more than €2 for 2km and I don’t want to walk or use public transport, a taxi wouldn’t cost that much more. If they drop the price by half, then it becomes price competitive and useful.
Same cost as Lyft only much slower, colder and more frustrating
by CelticAces on 2018/12/04 05:49
I liked the idea at first but this is a train wreck (or maybe a scooter wreck) First off, why the hell does a 2 mile e bike ride cost the same amount as Lyft when it took 4x longer?! That means it’s really 4 times more expensive per minute to ride a dorky bike in the cold than to have someone else pick you up and drop you off while you relax or get things done. Parking the bike was confusing too. First the app said there was no Lime service and I couldn’t park there but didn’t tell me where I COULD park. Then that message went away for unknown reasons so I parked it on the sidewalk. Oh and get this... I tried to submit this message in the app to help them improve but ironically they designed the app so the iPhone keyboard is blocking the submit button and there’s no way to hide it. No wonder they do a mandatory $10 min charge, because I’m sure other people will get sick of them after the first ride too. Well enjoy my $10, it’s the last you’ll ever get from me.
by Devon$occer on 2020/07/24 19:57
I’m telling you, just use jump or any other scooter or bike!! Every street is a restricted zone and our scooters were left in a no parking zone by a worker; so when we started our group ride it charged us 10$ per person and an additional 10$ for starting a group then finished our ride automatically and when we went on separate accounts it charged us about 8$ each to keep starting it again. We walked them a block to get it out of the restricted parking but it didn’t end there... we had to look at the app constantly to avoid the restricted locations because they can stop the scooters from across the street and every other block is restricted. When you drive near a restricted area the scooter will slow down to under 4mph or just beep and cancel ride making you pay extra to start another ride. For 5 people in total to ride for 1.5 hours was about $200!!!! Ever since we switched to jump their has been no problems.
Good equipment but unhappy with customer service
by d_yang1 on 2020/04/19 13:43
I used Lime about 5 times when it was available in the Boston area. It was easy enough to use and reasonable in price. However, after they pulled out of the Boston area, I tried to get a refund for the balance. After working through their customer service, they said they sent it. Checking up on it, my bank never received it so I inquired with Lime again. They said they sent the funds to the card on file but the card was long canceled and that I had to work with my bank to get the funds or prove it was rejected (which was not something the bank could do). Lime doubled down on this position so instead of spending more wasted time on this, I gave up and let them keep my money than to fight a battle they weren’t looking to be reasonable or logical with. Instead of just transferring my balance via check or a new account, they wasted my time and kept my money.
Always fun, but it’s a hit or miss
by ae4639 on 2019/02/23 07:27
I live on a college campus, so access to lime scooters are amazing. Unfortunately, several of the scooters literally look like they’ve been hit by cars and are damaged. There are many that will have full charges, and you’ll unlock them thinking you’re good to go, but you get on and the scooter won’t accelerate. I’ve had more good experiences than bad, but it’s kinda ridiculous. Not to mention the fact I rode one tonight to my friends place, got ready to leave, tried to scan one to ride back to my place, and it said I had insufficient funds. So I go to add more, and somehow the app allowed my account to go -$3.70?? Don’t know how that’s possible, but i tried to add more funds, and it won’t let me. It keeps saying that the amount can’t be deposited from my account, when I know for a fact I have plenty money in my bank account. Kinda ridiculous and majorly inconvenient since i use lime almost every other day.
You’re like a friend I can depend on
by KarinJanet on 2018/07/17 01:14
You’re always there when I need ya! :) Every time I get on a lime bike I feel like I’m in a commercial... leaving my boyfriend’s house later than planned, have to get home to change and get to work... but how will I get there in time?! And then puff! A lime bike appears. Tonight I was walking home when it started thundering and lightening I started walking a bit quicker but I knew I couldn’t outwalk the rain that was about to pour down on me. Then puff! A lime bike appears! I hop on, get home, and as soon as I’m inside it starts down pouring. One regret is that I didn’t finish the payment option earlier because in my panic to get on the line bike to save myself from the storm, I added way more money to my account than I wished. Oh well.
great concept, clean design, but the bikes are poorly maintained
by Brody Ajemian on 2019/08/21 00:59
i use lime all the time. out here in rockaway, if you want to go from 13st to 90st, boom—just find a lime bike near you and you’re on your way. my friend uses it to bike down to a surfing beach when we surf, and there’s always one nearby. problem is, there are only E-bikes here. no regular bikes in sight, and i’ve never seem a lime scooter before. that’s only a concept to me. don’t get me wrong, the E-bikes are great, but they’re way more expensive. another issue is that i never know if a bike is in service, so it’s kinda a luck-of-the-draw situation. this is an issue described in multiple other reviews. additionally, sometimes i’ll get off the ferry and try to grab a lime bike so i can bike along the boardwalk instead of take the shuttle. i try to unlock the bike, and unlock it does... but only in the app. meanwhile, back in the real world, the red lever will still be down and stuck that way, making me waste a dollar as an unlock fee. i have also heard rumors that after this summer (2019), lime will be shutting down in rockaway. i don’t know how accurate these are, but if they are true, well... that’s depressing because the service is great. long story short, i think this is a great concept, but the bikes themselves are poorly maintained. please fix these issues ASAP.
Poor App for Juicers
by thePUNISH3R on 2018/08/29 13:44
If you’re a Juicer the app has bugs so beware!!! It can cost you money! When in the Juicer menu if you select an area of town there will be scooters that appear that need to be charged. Once you zoom in to navigate where exactly they are, they disappear. Another option that happens is you’ll arrive at the scooter and it’ll show that it needs to be charged but the moment you go to harvest it, the scooter disappears from the app but is sitting right in front of you and will say something along the lines of “unable to harvest.” You can step back a foot and it’ll show in the app in needs to be charged but disappears in the app again. I’ve wasted plenty of time and gas driving around town to pick up Limes that need to be charged to only have a problem with the app that doesn’t allow you to harvest the scooter and the scooter just disappears within the app. This is a major fault in the app because it will cost you money and gas and time, and it also costs you money from scooter that you can be charging. On top of this it doesn’t allow riders to get freshly charged scooters more frequently. It looks bad on the company! I’m sure theres a simple fix the engineers or programmers can make but it seems like support within the app doesn’t have any answers. So here’s the 1 star review until this gets fixed, the 5 star review will come back when the app is firing on all cylinders.
Experience so far terrible
by Roqks on 2018/04/28 01:20
My experience has been terrible so far. I live in the dmv and I’ve been trying to ride a scooter for a couple days. The app kinda shows you what area it’s in but not pin point it. The scooters that I have found gps has been ripped off, unwired or just plain don’t work or when I look at the app and check the mileage or battery there are low. It really need to be a docking station for these except for feeling like I’m playing Pokémon Go just to ride a scooter. It’s like I want to give you my money and have the experience riding around the city in something that I don’t have but then it’s like by my own or screw just drive in my car like normal. Love the idea and the product but why go threw so much.
Can’t Find Bikes that are Right in Front of Me
by Red McCallen on 2017/11/21 04:11
Not sure sure I am going to stay with LimeBike after first attempt to use. I created an account today and the app already annoys me by reminding me every time I open it that I have not allowed it send me alerts and notifications. If I don’t want that feature, I should not be reminded every single time that it would be a good idea to turn it that feature on. I am the consumer and it is my choice. There are enough competing bike companies here in DC that use, including my own, that I can choose the least annoying. But more so, I walked past six bikes between Second Avenue and Fenton Street along Colesville Road in Silver Spring and NONE showed up on the app!!!!!!! Having made plans to use my Capital Bike Share that accurately showed the docking stations capacity, I made the extra effort to get to the station and take one of those bikes. Sorry, LimeBike. I like your bikes, but you totally failed with six bikes in less than a third of mile not showing up.
Horrible app does not work
by Caesar 👑 on 2018/10/13 16:39
Couldn’t get past the license photo screen! Kept saying my license wasn’t working but obviously it is valid. When i called customer service (outsourced to some place like India with people who have no knowledge on the subject) they basically said it would take 24 hours to get someone out to help me. But while that was all happening, my partner had already gotten her scooter and was paying for us to stand around for 15 minutes trying to get it to work. we cut our losses and had to alternate riding one scooter, which forced us to run the timer longer. Then, at the end of our ride it informed us that out of the $3 we had redeemed to use for that ride, we could only use $1. And our scooter had a gold wire wrapped around it. All in all, we definitely will be getting our money back from this company. Ridiculous and hard to navigate app, especially when you’re downtown on the street and trying to trouble shoot. Don’t support this company.
Rider beware of the risks!
by Lewarner on 2018/10/28 15:45
I have rented twice in Seattle. Both time electric assist bikes. First time bikes outside my hotel. I traveled on level surface only. It was a little hard to get used to. The bikes are heavy frame partly due to the battery pack. Overall I had fun but I did almost run into traffic because starting off can be too fast. Second time we took some hills. My bike could not handle steep up or down hills. I walked the bike up a hill. Very difficult! These are heavy bikes. Going down my bike didn’t stop or slow enough. I had to crash into a curbing to avoid cross traffic at the bottom of the hill. Mind you I had no helmet. I have one at home but not traveling. I was lucky to only be bruised and abraded. I walked down all the subsequent hills. So rider beware what you can handle and what the bike can handle. Otherwise I found the locking and unlocking inconsistent. And I won’t ride without a helmet again!
Will not allow me to add to my balance
by frustratedhuskyfan on 2018/08/21 01:29
I had been a frequent Limebike rider when they moved to the new wallet format where you prepay for points. However, the app continues to have a processing error and will not accept my card information (which of course works for the 20 other services it’s signed up for on my phone). No amount of app updates or resubmissions of card info has fixed it, and despite issuing multiple tickets to Limebike support, the customer service reps have done nothing to resolve the issue. The last message they sent was “have you made sure the card isn’t expired”, and I replied that yes I had. I have heard nothing since then. It’s now been over a month since I was able to last use Limebike. This is a pathetic exercise in customer service and I will make sure to let friends and colleagues know how unreliable this company is at every opportunity I get. It will probably get annoying how often I shoehorn it into conversations.
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