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App name
Safe VPN Connect - VPN Proxy
Description
McAfee has a proven track record of providing security for consumers in the digital age. To address growing concerns over Wi-Fi security, we are offering an award-winning VPN Proxy App that provides bank-grade encryption, private browsing services & internet security. mcafee safe connect will help protect you from digital threats & unsecure networks. Your device is protected even while it is on a public Wi-Fi hot spot or open network. Your online activity, sites visited, personally identifiable information & other sensitive information (e.g. photos, credit card info & passwords) traveling through the secure VPN connection is protected & private. FEATURES & BENEFITS Wi-Fi Security •Creates a secure VPN connection for your device when you’re on public Wi-Fi hotspots & unsecured networks •Although 128-bit encryption should remain unbreakable in our lifetime, we opted for 256-bit bank-grade encryption to protect your online activities, visited sites & sensitive information from hackers & cybercriminals Online Privacy •Surf the web & keep your personal data private •Hide IP addresses from cybercriminals with our hotspot VPN, ensuring your online activities are kept hidden & more secure Unblock Geo Restricted Content •Unblock sites & access online content without geo restrictions •Continue to visit all your favorite websites such as Facebook, YouTube & ESPN while traveling Ad Tracker Blocking •We keep you from being tracked by advertisers •Prevent ads from being generated in your downloaded apps Our App Contains No Ads •Enjoy an ad-free app environment on us You can continue using this app for free for as long as you like, but getting a mcafee safe connect PREMIUM SUBSCRIPTION will get you: •No more monthly usage cap of 250 MB •Ad Tracker Blocking •Protection for up to 5 total devices •24x7 customer support mcafee safe connect PREMIUM Info: - 7 day free trial - free of charge; no commitment; cancel anytime - Your payment will be charged to your iTunes Account at confirmation of purchase - Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period - Length of subscription: monthly or yearly - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal - Price of subscription: one month - 7.99 dollars; one year – 47.99 dollars - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase - No cancellation of the current subscription is allowed during active subscription period - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication When to Use mcafee safe connect? We suggest you keep mcafee safe connect Wi-Fi protection turned ON to minimize your online security risks & keep your data safe from prying eyes. Unlike home Wi-Fi, the vast majority of public Wi-Fi hotspots aren’t password-protected & don't encrypt the data being transmitted. When you connect to a hotspot, your online activities – from social media content to bank account credentials – may become vulnerable to hackers. With mcafee safe connect Secure VPN, your internet privacy & Wi-Fi security are protected. Got questions or feedback? You can reach us at Mobile_Support@McAfee.com We look forward to hearing from you. Privacy Policy: https://www.mcafee.com/us/about/legal/privacy.aspx
Ok app
by qnyxinfuev on 2019/07/31 17:53
Guess it works but there’s no way to tell when it’s on or if it has shut off
User for a year+ Very satisfied
by BlueMax14 on 2019/07/20 16:56
Good easy interface, have the family type subscription, so covers several of our phones and iPads Strongly recommend
Lost my user information
by fatguyclimbs on 2019/07/17 12:20
Set up recurring billing with Apple Pay, then later changed phones; mcaffee cant even locate my user information to link my subscription back up...
Mcafee Safe Connect
by Sonnyplease on 2019/07/16 12:11
Works as expected. I hope the VPN is secure. I like the app. No use problems.
Garbage
by MsViz on 2019/07/15 21:33
Constantly disconnects, doesn’t respond or it cuts off my internet.
McAfee Safe Connect
by Moomer on 2019/06/20 18:28
VPN has made my data more secure when I’m not near trusted networks. Except for its automatic disconnect when I have been using a trusted network, which forces me to reenable when I move to an insecure network, I like the simplicity of using McAfee Safe Connect.
Safe VPN Connect is not worth it if it does not stay connected
by Fdubh on 2019/06/15 16:25
On my iPhone 8 this worked well for about 1 week. I turn it on, it stays connected for a few hrs and then goes off. No protection. I have repeatedly asked for help with having this repaired and no reply or help. I’m disappointed.
Great product on all my devices
by highclassmustache on 2019/05/25 10:49
Other vpn and app by mcafee is better I believe
Keep losing connection
by d_vanalstyne on 2019/05/25 05:12
I lose my connection every 15 minutes and I have it on automatic connect for WiFi and mobile. Wrote to customer service but no response on there end. Not renewing my subscription.
Dumpling
by clebourne on 2019/05/18 06:14
Love you security app!
I would change it if....
by ant t t on 2019/05/17 11:29
I’d give it more stars but my vpn keeps dropping and this turns out to be a waste of money.
Mohsensamir
by mohsensamir on 2019/05/17 08:22
Very good❤️👍
Good customer service
by Secned on 2019/05/15 21:12
The issue of being overcharged was resolved. Thank you.
Always used mcaffee
by AmazonIcePrincess on 2019/04/21 14:56
My family and myself have always used mcaffee on our computers and everything we use electronically we love and trust mcaffee thank you all for your hard work in protection
Security
by P. Frankster on 2019/04/20 12:12
Macafee vpn security is awesome It’s very simple to use and understand
Unhappy
by Sherrell D on 2019/04/17 21:49
I am very unhappy with this service. I signed up for the free trial on 3/9/19. I downloaded it to my laptop and iPhone.I was charged $7.99 on 3/18/19. I emailed the company on 4/5/19 asking them to cancel and refund my first payment. I haven t heard back from them but I was just charged a second payment on today 4/17/19. It doesn’t cover a whole lot. I don t understand what s taking so long to cancel and refund. The trial is designed to force you to upgrade since the trial doesn t cover much time. I m disappointed in the customer service. I need a number to call. I want to CANCEL!!!!
Love
by jeffoldshyguy on 2019/04/17 16:49
Hackers are always on the attack so this really helps! Thanks
Better than Norton and all the other anti virus and malware software out there
by Enna689 on 2019/04/17 05:32
I got McAfee many years ago and has currently reactivated my account to help protect my iPad and iPhone from these dangerous hackers and sites that harbor dangerous viruses which could steal personal information. I do value McAfee for its experience in maintaining a safe environment so I don’t have to worry about my valuable personal information being hacked or used in any way.
Refunds
by rrugdog45 on 2019/04/17 00:47
Worked fo a day or to.!thats a no go iam not sold on this. Thanks. But no thanks!
safe connect
by cmore6077 on 2019/04/16 00:59
protection keeps turning off whenever it feels like it even when i’m on my home wifi and surfing on sensitive material !!!!
Keeps asking me to upgrade when I already purchased a year for up to 5 devices
by rich1071 on 2019/04/13 00:00
So far this app keeps asking me to upgrade from my free account. I purchased a year policy on my pc for up to 5 devices. I signed on with my email and password and it still states that I am on a free plan. I can’t even find a contact us anywhere on the app. Extremely horrible.
Innefective
by Victormd1 on 2019/04/06 02:49
I set it up to supposedly turn on automatically. Every time I open the app, I have to set up security manually. I suspect it is not protecting my tablet when application is closed.
Doesn’t work
by ards11 on 2019/04/05 23:41
Easy to use. Would work if it would stay on. Turns of automatically every 10 mins or so. Don’t spend your money. From a true fan of their antivirus software. Very disappointed!
Stops iCloud Backup
by LostMonies on 2019/04/03 00:53
The problem I find with the vpn app on the iPhone is it stops the iPhone from backing up to iCloud. So you are forced to make a choice or choose another vpn that will allow you to do both. Please fix this fault ASAP.
Great protection !
by i love ballons on 2019/03/23 21:14
Thanks ! this great for when you’re visiting foreign country.
Absolutely horrible!
by Hmkb79 on 2019/03/21 07:36
Stole my money! Didn’t protect me from anything. If! Anything made me more prone for hacking!! And guess what?! I now Have a hacker! Thanks for the tornado of crap! I’m having to deal with! ✌🏻
Like the App—but got locked out of my phone
by Gatemeister on 2019/03/20 22:46
I like the app, but one day it kept asking for my password and wouldn’t accept the password. After multiple attempts, I had to uninstall the app to get past the dialogue box and access the rest of my phone apps. Not cool.
Inconsistent
by D Ah Na on 2019/03/18 15:30
There are unannounced and unexplained gaps in protection.
Never works.
by SoLuckyNow on 2019/03/18 15:04
I am currently overseas for a period of time and purchased this VPN service to protect my information. Since I have started using the app it has given me nothing but trouble. While it works half the time on my laptop (Windows) it almost never works on my iPhone. There are two major issues with it. The first issue is that it will continually fail to connect to the VPN servers. When it does, it will disconnect from them frequently causing you to have to manually reconnect. The second issue is the app itself. When the app is opened, it will not pull up the drop down menu to select which server to connect to. This is especially frustrating if the server you have already selected won’t connect. When attempting to reach any sort of customer support, the app will only bring up an error screen. In short, I would like my money refunded so I can purchase a more reliable and robust VPN service.
Dissatisfied
by Phlaco on 2019/03/13 00:31
What did purchase and I believe I have no protection even after ordering unlimited data ?
Olesr
by Olesr on 2019/03/11 21:48
Scary that the protection companies own systems are so poor.
I’m new
by Abottom241985 on 2019/03/07 09:02
I’m new
McAfee Live Safe
by Dirty Scammer on 2019/03/03 16:53
If you purchased McAfee LiveSafe on Mac, what benefits does that purchase offer, as far as, living safe while being live & protecting identities and what is the difference between the mobile app SafeWeb VPN & The McAfee Safe Connect VPN app and why isn’t it part of a McAfee yearly subscription to LiveSafe ? Why is that a separate subscription to an already existing subscriber ? Are these programs even needed in a constitutionally based country or are we under attack by cyber terrorists and our device property is expensively useless from the factory ?
Bad service overall
by Edali05 on 2019/03/02 04:18
I should have known since it is powered by Hotspot Shield. It is so complicated and customer service is the worst if you ever figure out how to get in touch with them. The app has the worst help options. It worked good for a little, but as soon as there is a change, everything is de-synched and good luck restoring purchase. I am getting billed for an account they say it does not exist
Robber app
by Mohsenzarin on 2019/03/01 19:48
You are a stealth robber with the permission of someone who stole 8 dollars from my charge
Protección
by heisenberg stein on 2019/03/01 19:35
Me encanta todas las aplicaciones de desarrollo en McAfee... la mejor app para simular ubicaciones y seguridad de redes... sigan desarrollando más aplicaciones en McAfee.
Drops or won’t work
by J-Reed28 on 2019/02/28 17:51
During the trial, there were minor issues such as once you press the start protection button then there would be a message stating, Oops something went wrong” but it would eventually connect after 3 tries. The worst is when you actually purchase this worthless service that is when all heck breaks loose and their true colors show. The service drops constantly, it never connects when you are in dire need of it, and there is always an error. I want a refund because I’m not even a week into paying for this terrible service. They should just go bankrupt already. It IS NOT WORTH PURCHASING. DON’T WASTE YOUR MONEY.
What?
by hduytugnt on 2019/02/26 08:02
I tapped the option for the free 7 day trial but it automatically charged me $47.99 for the year subscription. Don’t say you off a free trail then charge people anyway. That or fix what ever bug is causing this. For this being an company that claims to keep people safe on the internet it’s odd that your app doesn’t work right.
It’s Not Worth It
by MrsWealth on 2019/02/14 05:38
I purchased this and I couldn’t log o to any websites and my apps were not working. I had to disconnect the app and now home works just fine. This needs to be removed until it is thoroughly corrected. I need to remove from my device but am unable to cancel subscription where my purchases are. Please cancel. I don’t want to be charged.
Works as advertised
by dmv&3 on 2019/02/13 01:36
Updating review as tech support has now resolved the bug that was causing problems
Simply Brilliant
by Chipper~1988 on 2019/02/12 02:23
Nice and Simple, easy to understand and work.
Doesn’t cross over to iPhone
by hajibro on 2019/02/04 22:34
I bought the app online on my laptop. It isn’t working on the iPhone and isn’t properly showing up in my Accounts when I log in. Then I had to spend over an hour on the phone with customer service to get it fixed. Waiting for them to get back with me. Who has time for that kind of incompetence and why should I trust their technology if they can’t do a simple sale?
Deleted this app
by spunky 1963 on 2019/02/04 02:52
Have settings for automatic while on WiFi yet app keeps shutting off
Worst VPN Ever
by Robin.SanFrancisco on 2019/01/17 05:55
I used VPN in my iPhone since 2012. By far this VPN is the slowest VPN of all time. Very few locations to choose from. Either as a free or paid VPN, you are not good at all. Your UI is buggy and very confusing to use. Your network is so slow that my 7 years old daughter can not even watch good quality YouTube Videos, it always shows the loading icon. It also refuses to connect to your server all the time, sometimes it connects and sometimes I need to try 10 times to let it connects. Your Design also looks like old school UI, kind of Windows NT interface. McAfee is a great brand, please do not lose your brand value with this very poor quality VPN service. Please improve your network and upgrade your UI as well. I see you are advertising heaving everywhere. Please do not do that, instead of wasting money by advertising your poor quality app, invest that money in your product and VPN servers. Otherwise, you keep losing your long term fan like me. Hope this review helps you to make this app a better product
Not working after app update
by abhi130687 on 2019/01/13 03:09
App stop working once it got updated on my iPhone. Also it is not allowing to login Not able to recover my five device connection Even the free version dnt connect anymore.
Terrible
by J Almeida on 2019/01/09 04:11
They sell the app, do not do the service and do not give the money back. Do not hire it. There are more than two months that I cannot access my paid subscription, due toma technical issue created by Mcafee after updating their app. Nobody solves the issue. They do not give my money back. It is a shame. I paid for a full year subscription. Now they have my money, but they do not give the service. Horrible experience. Support just say: we are working to solve the issue. Horrible!
DON'T BUY.
by Faulkton on 2019/01/07 07:07
This is complete garbage. I won’t stay connected, everything slow PAINFULLY slow! Topping it off it auto reconnects to network WITHOUT being secure... Even if you're phone is set to not connect. SO YOU'RE EXPOSING PRIVATE DATA WITHOUT KNOWING IT! Glad they stole $50 from me. This is on new XS Max and same GARBAGE on new and old iPad pro.......
Terrible Order Experience and Customer Service
by BroadClarity on 2018/12/31 16:49
I tried to sign up for a free seven-day trial and was charged for a year. The charge showing on my account history didn’t have an amount showing and had a different order number than the one in my email receipt, and I spent almost 40 minutes trying to get it cancelled and refunded in what should have been a five-minute call at most. I also was unaware that Safe Connect is only for iOS and Windows, excluding Mac OS, which totally defeats the purpose for multiple device coverage for Mac users. I strongly recommend looking elsewhere for a VPN service.
McAfee charging me twice to use their product
by dhillen on 2018/12/31 15:02
First I installed McAfee safe connect on my PC $7.99 a month for up to 5 devices. Downloaded the McAfee safe connect on my IPhone and used my user name and password I created for my PC everything worked great. The iPhone app updated and after the update the app wouldn't except my user name and password and was charged another $7.99 for the month on my iPhone. I now have it on my PC and Phone and I'm being charged 7.99 a month for each one. I'll be removing it from my phone after this review. After contacting McAfee customer service we got to the bottom of the problem and all is good so I changed my rating from 1 star to 5 star as I never had a problem with the product per se as it's easy to use and works as advertised.
Poor customer service 2554882804
by C82C on 2018/12/21 23:04
WARNING!!⚠️ DO NOT USE MCAFEE⚠️ Paid for a subscription, have nothing. I have sent my confirmation number OF PURCHASE I have sent my work order number, I was sent to 6 other people, then promised an email that never came. I have spent hours on the phone trying to get someone to solve the problem. If you’re looking to throw money away, this it. There are better VPN services out there. Very unhappy with McAfee and I have been a loyal customer till now. This is the second reason in reference to customer support # 2554882804 I have proof of purchase that I have emailed my confirmation number of this purchase. Last call with mcafee on Sunday said they would call back in 48 hours. THEY NEVER CALL BACK DO NOT WASTE YOUR MONEY THEY DO NOT EMAIL WARNING WARNING ⚠️ POOR CUSTOMER SERVICE PRODUCT DOES NOT WORK AFTER UPGRADE
Subscription not recognized in iPhone
by Jagadhesh on 2018/12/18 21:49
I have unlimited access which I bought in September and was working on my iPhone but for some reason after the recent two application updates my subscription is not working. I have logged off and logged in multiple times and still the app asks me to upgrade to premium and asks for payment too.
Awesome
by ádßwér on 2018/12/15 08:06
This app started to protect me right away and I got a little vpn icon
legit VPN but horrid
by Bri9909 on 2018/12/09 07:03
This is a legit VPN I have T-Mobile mcafee mobile security premium that is a great thing T-Mobile offers but this VPN is the worst ever! It always disconnects every time my phone goes off the screen never ever stays connected even after being a previous user I canceled my subscription! Loose the APP!!!!
Extremely slow data transfer
by Jtrack1921 on 2018/12/05 14:27
After the new “sleek” UI update, it has been extremely frustrating and very slow. Before this latest update, I was unable to even tell that the VPN was activated because my data speeds were unaffected but now there is some serious data throttling going on. Would no longer recommend a paid subscription to this at the moment until it’s resolved.
Update Ruined Everything.
by satanismyfemaledog on 2018/12/03 12:54
VPN was working fine.. until the new update. I’m pretty sure it’s because the place i use the vpn blocks a certain type of vpn connection (IKEv2), but before, there were others. Now i can’t even use my subscription i paid for. Extremely disappointed. Please add this feature back as it’s a must have for me. (IPsec) (L2TP)
Think about this
by shaozts on 2018/11/30 14:43
The app slows down all data usage. Even your mail box.
Last update
by AMA coool on 2018/11/22 18:19
It was work before nicely with my phone but now with the last update has never worked nicely when I make my account again everything he told me there is no server for the VPn please check what the problem and fix it thank you.
Remove
by Jocker=8007 on 2018/11/21 03:08
I haven’t had that app on my phone over a year ago now please take it off and quit charging me for it
Good so far
by noneyabeewax on 2018/11/14 11:30
Good app
Great
by Osz Mac on 2018/11/07 09:37
While has a draining battery problem
Good
by sim phally on 2018/11/06 02:46
I like
What?...
by Dixiechic62 on 2018/11/04 19:59
Thought McAfee was one of the most trusted out there. Won’t connect half the time
Easy as pie
by Padreeduardo on 2018/11/01 20:33
I was growing frustrated with other VPN services until I found this. Alleluia! It’s the best.
My op
by Booger1204 on 2018/10/31 20:16
So far so good
Eats Cellular Data while on WiFi
by BOOMHS<3HB on 2018/10/19 22:40
Garbage
how do i delete this app?
by Hawsome11 on 2018/10/09 04:54
this is horrible i downloaded this app and it will not delete off my iphone! i don’t want to get charged $7.99 a month for this!
Great Product!
by GE-Sa'Linda on 2018/10/09 03:15
I rely on McAfee even for my Home & Office computer. I wouldn’t use any other product for this level of security other then McAfee. Now a days you need all the best protection you can get with all the different ways that everyone’s information is being hacked into. For my peace of mind McAfee is the only way to go.
I was charged for free trial
by debjunie on 2018/09/09 03:53
I was charged for the trial and now it is giving me the same screen asking to sign up for the trial when I have already paid? What if I don’t like it I have never had this happen before with other apps my card shouldn’t have been charged until September 15th I’m not happy:(
Program doesn’t work!
by JPerez6509 on 2018/08/24 19:08
This program has never worked on my I phone 7 plus, it just locks up my phone. When I tried to get the billing turned off I first contacted Apple who then said contact McAffee. Tried that spoke to 2 different people 2 different times who both said it was taken care of, I just got billed again! This time the help desk phone line hung up on me! Over all only thing that works right is the billing.
VPN
by SW/123 on 2018/08/21 19:48
I am not happy with the vpn service, it causes my apps to crash. How do I cancel?
No connection
by brendupx on 2018/08/16 02:30
Since downloading I have barely been able to access anything that needs internet connection. Whether WiFi or data it made it so the connection was so patchy It wouldn’t even load. Gave it a chance and definitely not worth it. Rather be able to correctly use my phone then use an app that slows it down rather then protect it.
Can’t cancel
by So annoyed cant cancel on 2018/08/04 21:42
DO NOT download this unless you want to be stuck with it. I sent an email to cancel 4 days after I signed up and months later they are still billing me. Even though I told them I have the email to prove I asked to cancel, they said they could only refund me for one month. I’ve had to dispute the charges with my credit card company. Also it interferes with so many tasks.
Cancelación
by betsynoemi on 2018/08/01 14:53
Esto es muy costoso, quiero cancelar esto, siempre están descontando dinero, no quiero mas esto.
Made my iPhone not work
by okjsanosjidnojwirfn on 2018/07/25 19:15
I had to uninstall the app for my iPad and iPhone to work. Very unhappy with this. If it’s on my iPhone or iPad it won’t let me connect to anything, and the WiFi is very slow when the app is installed.
Made my iPhone go haywire
by shopping aholic on 2018/07/12 16:47
I bought the 1 year Premium package thinking this will be great to keep my info secure. But what it did instead is not allow me to connect to any web sites or apps telling me there was no internet access. Finally had to delete the app and miraculously my phone returned to normal. I even tried to reinstall but the same thing happened. I sent a request for reimbursement and to let customer service know of my experience. I await their response.
Awesome
by druiz235 on 2018/05/11 14:54
Love it
Horrible
by SF10194114 on 2018/04/29 03:24
As with others, continue to be charged for account that is inaccessible...fails operation to change password since purchased...furthermore even though purchased in December 2017 and complained since, only Apple store gave me 1 month credit ...mcafee appears to continue to rip me off along with Apple store.
Awesome
by Zlna82 on 2018/04/20 16:43
Awesome
The never ending virus
by Gr8tDane Lover on 2018/04/18 22:15
THANKS!!!!!
Updated VPN review
by Ted E Bear In October outside on 2018/03/29 23:34
The VPN doesn’t allow people to sign out from other devices that they no longer own. I am requesting that the developers will make the app have a way to remotely log out of other devices that may no longer be owned by the same person or that may have been stolen whether it’s through a link to a website portal to log out or do it within the app.
Poor
by RachnJscj on 2018/03/29 07:07
I prefer to use my VPN constantly, especially when traveling outside the US. With Mcafee safe connect you cannot connect to any streaming services like Netflix, Hulu, etc... wouldn’t recommend.
I want to Cancel plz
by Wee payees on 2018/03/22 06:03
I want to cancel lol
Deserve 5 stars ..
by John Hanna 75 on 2018/02/21 19:10
Few vpn work in Dubai and it seems this one is one of them. I just need to check if it works with whatsapp call
Annual Subscription
by EPerrott on 2018/02/01 01:01
So then if an annual subscription does not exist, WHY DOES YOUR DESCRIPTION OF THE UPDATE STATE IT IS AVAILABLE AS PART OF THE UPDATE?
HORRIBLE
by Nea11 on 2018/01/27 22:25
I paid for this, installed on four devices. Two iPads and two iPhones. As soon as I installed and activated it, two devices no longer could send emails! One iPhone gave outlook server error message and one iPad gave gmail server error messages. The only fix was to turn the app off. We went to the Geek Squad who said to call McAfee. They were NO HELP. I hope my subscription. Gets cancelled.
McAfee Safe connect i
by shulrly on 2018/01/19 07:10
Runs smooth and protects, great app.
Continually drops off - horrible app!
by UnRestored on 2018/01/04 16:24
The VPN drops off frequently, and more importantly, when it does drop off, there is no warning. The only warnings I have received were when I turned it off myself ...gee thanks, but I don't need a warning when I've turned it off myself, I'm already aware of that fact. How about a warning when it drops on its own and leaves you unsecured, which happens all too often. ———————————- Follow up to previous review: Could this app be any worse than horrible? In this case, yes. I was in a hotel the other day and tried using the vpn. It would not connect at all. When I tried to connect to a different country server, the app would prompt me to upgrade to the premium subscription. Well, I’ve been paying the subscription fee for several months now ...what a waste of money. When I select ‘My Account’ from within the app, it states that my account type is ‘free.’ Now the app states that I’ve reached my limit for the month and I cannot use the app anymore until it resets next month, even though I’ve been charged the subscription fee thru automatic renewal earlier this month. What’s worse than ‘horrible’? ...pathetic, abysmal, worthless? ———————————— Follow up to the follow up: I submitted a support request from within the app as the developer response requested and received no support at all ...no response. My account type still shows “free” and I continually receive alerts that I have reached my 250mb limit ...even though I have been paying the subscription fee for several months now. If you can get this app to work, do a dns leak test, you may not like the results. I’ve canceled my subscription and will be taking my money elsewhere.
Worthless
by Babygirl 21 on 2017/12/29 13:16
This app did not work as intended. Once I tried to cancel I have been unable to. I’ve been charged for two months now. I’ve called customer service and chatted with someone and still got no assistance. I also sent an email to mobile support and no response.
Subscription doesn’t migrate after charges...
by Servant... on 2017/12/28 20:56
Tried to upgrade services in order to receive unlimited data usage and my status never changed from free status. Product couldn’t be effectively utilized in order to gauge its capabilities. For such a renowned company, I expected more!
Waste of money
by ultramarine5 on 2017/12/24 14:23
1. Drops off 2. Always trying to upsell a bad product 3. Pricing is confusing, done on purpose to confuse you to buy or upgrade 4. Subscription is a confusing mess 5. If you purchase "this product" review what it does. Nothing but waste your money
Every One Needs one
by Elliot97! on 2017/12/11 00:29
Must protect yourself
Disconnects normal?
by Pwrdude on 2017/12/04 16:12
I see that getting disconnected is an issue with the app already. How are you supposed to know if there is no notification or auto-reconnect. This is a huge issue in my opinion, gaps are not good, especially in the world we live in today.
So Far, So Good
by Scorpiol13 on 2017/11/10 03:02
I've only had this app for 5 minutes and I'm already asked to leave a review. So here it is. Seems like a good app, created by McAfee who is a well-known, reputable company for cyber security. I was planning to just use the free version, since it was $11.99/mo for premium. However, when I started the app, ad came up saying 40% off at $6.99/mo after 7-day free trial. So maybe I'll keep it at that subscription price. I can always cancel by turning off auto-renewal in app store.
Ps. Corliss Eldridge (Emeritus)
by Ps. Corliss on 2017/10/27 12:19
I am a senior citizen...an immigrant in Technoland; currently in the capital of dazed, confused and feeling bereft of ALL but ONE of my brain cells. Mcaffee has been relatively easy to install and understand without the typical exhaustive jargon that usually accompanies the set-up of something in this area. Most of the questions I had were anticipated and answered before I even knew they WERE ACTUALLY A QUESTION. GOOD JOB!!
Security keeps cutting off
by Blenheim6680 on 2017/10/26 00:34
I recently tried this app, and after a few minutes, the security will cut off. It seems like a good app, but if it keeps cutting off, then what does that mean?
Not working in Toronto?
by Paul Boucher on 2017/10/06 18:06
I downloaded it today in Los Angeles. Seemed to work fine. Sitting in Toronto airport presently—VPN will not connect.
Ldtlady69999
by Adorehermzgg on 2017/09/30 00:14
This is a good app
I'm very happy with the app
by love for tha game on 2017/09/28 11:27
It's going to keep me from getting hacked and I'm glad to have it back on everything I have
Nice
by Crackin45 on 2017/09/22 03:14
Nice
McAfee Safe Connect
by Moomer on 2019/06/20 18:28
VPN has made my data more secure when I’m not near trusted networks. Except for its automatic disconnect when I have been using a trusted network, which forces me to reenable when I move to an insecure network, I like the simplicity of using McAfee Safe Connect.
McAfee charging me twice to use their product
by dhillen on 2018/12/31 15:02
First I installed McAfee safe connect on my PC $7.99 a month for up to 5 devices. Downloaded the McAfee safe connect on my IPhone and used my user name and password I created for my PC everything worked great. The iPhone app updated and after the update the app wouldn't except my user name and password and was charged another $7.99 for the month on my iPhone. I now have it on my PC and Phone and I'm being charged 7.99 a month for each one. I'll be removing it from my phone after this review. After contacting McAfee customer service we got to the bottom of the problem and all is good so I changed my rating from 1 star to 5 star as I never had a problem with the product per se as it's easy to use and works as advertised.
Better than Norton and all the other anti virus and malware software out there
by Enna689 on 2019/04/17 05:32
I got McAfee many years ago and has currently reactivated my account to help protect my iPad and iPhone from these dangerous hackers and sites that harbor dangerous viruses which could steal personal information. I do value McAfee for its experience in maintaining a safe environment so I don’t have to worry about my valuable personal information being hacked or used in any way.
Drops or won’t work
by J-Reed28 on 2019/02/28 17:51
During the trial, there were minor issues such as once you press the start protection button then there would be a message stating, Oops something went wrong” but it would eventually connect after 3 tries. The worst is when you actually purchase this worthless service that is when all heck breaks loose and their true colors show. The service drops constantly, it never connects when you are in dire need of it, and there is always an error. I want a refund because I’m not even a week into paying for this terrible service. They should just go bankrupt already. It IS NOT WORTH PURCHASING. DON’T WASTE YOUR MONEY.
Never works.
by SoLuckyNow on 2019/03/18 15:04
I am currently overseas for a period of time and purchased this VPN service to protect my information. Since I have started using the app it has given me nothing but trouble. While it works half the time on my laptop (Windows) it almost never works on my iPhone. There are two major issues with it. The first issue is that it will continually fail to connect to the VPN servers. When it does, it will disconnect from them frequently causing you to have to manually reconnect. The second issue is the app itself. When the app is opened, it will not pull up the drop down menu to select which server to connect to. This is especially frustrating if the server you have already selected won’t connect. When attempting to reach any sort of customer support, the app will only bring up an error screen. In short, I would like my money refunded so I can purchase a more reliable and robust VPN service.
Terrible Order Experience and Customer Service
by BroadClarity on 2018/12/31 16:49
I tried to sign up for a free seven-day trial and was charged for a year. The charge showing on my account history didn’t have an amount showing and had a different order number than the one in my email receipt, and I spent almost 40 minutes trying to get it cancelled and refunded in what should have been a five-minute call at most. I also was unaware that Safe Connect is only for iOS and Windows, excluding Mac OS, which totally defeats the purpose for multiple device coverage for Mac users. I strongly recommend looking elsewhere for a VPN service.
Great Product!
by GE-Sa'Linda on 2018/10/09 03:15
I rely on McAfee even for my Home & Office computer. I wouldn’t use any other product for this level of security other then McAfee. Now a days you need all the best protection you can get with all the different ways that everyone’s information is being hacked into. For my peace of mind McAfee is the only way to go.
McAfee Live Safe
by Dirty Scammer on 2019/03/03 16:53
If you purchased McAfee LiveSafe on Mac, what benefits does that purchase offer, as far as, living safe while being live & protecting identities and what is the difference between the mobile app SafeWeb VPN & The McAfee Safe Connect VPN app and why isn’t it part of a McAfee yearly subscription to LiveSafe ? Why is that a separate subscription to an already existing subscriber ? Are these programs even needed in a constitutionally based country or are we under attack by cyber terrorists and our device property is expensively useless from the factory ?
Made my iPhone go haywire
by shopping aholic on 2018/07/12 16:47
I bought the 1 year Premium package thinking this will be great to keep my info secure. But what it did instead is not allow me to connect to any web sites or apps telling me there was no internet access. Finally had to delete the app and miraculously my phone returned to normal. I even tried to reinstall but the same thing happened. I sent a request for reimbursement and to let customer service know of my experience. I await their response.
Extremely slow data transfer
by Jtrack1921 on 2018/12/05 14:27
After the new “sleek” UI update, it has been extremely frustrating and very slow. Before this latest update, I was unable to even tell that the VPN was activated because my data speeds were unaffected but now there is some serious data throttling going on. Would no longer recommend a paid subscription to this at the moment until it’s resolved.
Doesn’t cross over to iPhone
by hajibro on 2019/02/04 22:34
I bought the app online on my laptop. It isn’t working on the iPhone and isn’t properly showing up in my Accounts when I log in. Then I had to spend over an hour on the phone with customer service to get it fixed. Waiting for them to get back with me. Who has time for that kind of incompetence and why should I trust their technology if they can’t do a simple sale?
Always used mcaffee
by AmazonIcePrincess on 2019/04/21 14:56
My family and myself have always used mcaffee on our computers and everything we use electronically we love and trust mcaffee thank you all for your hard work in protection
User for a year+ Very satisfied
by BlueMax14 on 2019/07/20 16:56
Good easy interface, have the family type subscription, so covers several of our phones and iPads Strongly recommend
Program doesn’t work!
by JPerez6509 on 2018/08/24 19:08
This program has never worked on my I phone 7 plus, it just locks up my phone. When I tried to get the billing turned off I first contacted Apple who then said contact McAffee. Tried that spoke to 2 different people 2 different times who both said it was taken care of, I just got billed again! This time the help desk phone line hung up on me! Over all only thing that works right is the billing.
Works as advertised
by dmv&3 on 2019/02/13 01:36
Updating review as tech support has now resolved the bug that was causing problems
Update Ruined Everything.
by satanismyfemaledog on 2018/12/03 12:54
VPN was working fine.. until the new update. I’m pretty sure it’s because the place i use the vpn blocks a certain type of vpn connection (IKEv2), but before, there were others. Now i can’t even use my subscription i paid for. Extremely disappointed. Please add this feature back as it’s a must have for me. (IPsec) (L2TP)
Can’t cancel
by So annoyed cant cancel on 2018/08/04 21:42
DO NOT download this unless you want to be stuck with it. I sent an email to cancel 4 days after I signed up and months later they are still billing me. Even though I told them I have the email to prove I asked to cancel, they said they could only refund me for one month. I’ve had to dispute the charges with my credit card company. Also it interferes with so many tasks.
Updated VPN review
by Ted E Bear In October outside on 2018/03/29 23:34
The VPN doesn’t allow people to sign out from other devices that they no longer own. I am requesting that the developers will make the app have a way to remotely log out of other devices that may no longer be owned by the same person or that may have been stolen whether it’s through a link to a website portal to log out or do it within the app.
Subscription not recognized in iPhone
by Jagadhesh on 2018/12/18 21:49
I have unlimited access which I bought in September and was working on my iPhone but for some reason after the recent two application updates my subscription is not working. I have logged off and logged in multiple times and still the app asks me to upgrade to premium and asks for payment too.
No connection
by brendupx on 2018/08/16 02:30
Since downloading I have barely been able to access anything that needs internet connection. Whether WiFi or data it made it so the connection was so patchy It wouldn’t even load. Gave it a chance and definitely not worth it. Rather be able to correctly use my phone then use an app that slows it down rather then protect it.
Bad service overall
by Edali05 on 2019/03/02 04:18
I should have known since it is powered by Hotspot Shield. It is so complicated and customer service is the worst if you ever figure out how to get in touch with them. The app has the worst help options. It worked good for a little, but as soon as there is a change, everything is de-synched and good luck restoring purchase. I am getting billed for an account they say it does not exist
HORRIBLE
by Nea11 on 2018/01/27 22:25
I paid for this, installed on four devices. Two iPads and two iPhones. As soon as I installed and activated it, two devices no longer could send emails! One iPhone gave outlook server error message and one iPad gave gmail server error messages. The only fix was to turn the app off. We went to the Geek Squad who said to call McAfee. They were NO HELP. I hope my subscription. Gets cancelled.
Keeps asking me to upgrade when I already purchased a year for up to 5 devices
by rich1071 on 2019/04/13 00:00
So far this app keeps asking me to upgrade from my free account. I purchased a year policy on my pc for up to 5 devices. I signed on with my email and password and it still states that I am on a free plan. I can’t even find a contact us anywhere on the app. Extremely horrible.
It’s Not Worth It
by MrsWealth on 2019/02/14 05:38
I purchased this and I couldn’t log o to any websites and my apps were not working. I had to disconnect the app and now home works just fine. This needs to be removed until it is thoroughly corrected. I need to remove from my device but am unable to cancel subscription where my purchases are. Please cancel. I don’t want to be charged.
Last update
by AMA coool on 2018/11/22 18:19
It was work before nicely with my phone but now with the last update has never worked nicely when I make my account again everything he told me there is no server for the VPn please check what the problem and fix it thank you.
Deserve 5 stars ..
by John Hanna 75 on 2018/02/21 19:10
Few vpn work in Dubai and it seems this one is one of them. I just need to check if it works with whatsapp call
Stops iCloud Backup
by LostMonies on 2019/04/03 00:53
The problem I find with the vpn app on the iPhone is it stops the iPhone from backing up to iCloud. So you are forced to make a choice or choose another vpn that will allow you to do both. Please fix this fault ASAP.
Safe VPN Connect is not worth it if it does not stay connected
by Fdubh on 2019/06/15 16:25
On my iPhone 8 this worked well for about 1 week. I turn it on, it stays connected for a few hrs and then goes off. No protection. I have repeatedly asked for help with having this repaired and no reply or help. I’m disappointed.
I'm very happy with the app
by love for tha game on 2017/09/28 11:27
It's going to keep me from getting hacked and I'm glad to have it back on everything I have
Ps. Corliss Eldridge (Emeritus)
by Ps. Corliss on 2017/10/27 12:19
I am a senior citizen...an immigrant in Technoland; currently in the capital of dazed, confused and feeling bereft of ALL but ONE of my brain cells. Mcaffee has been relatively easy to install and understand without the typical exhaustive jargon that usually accompanies the set-up of something in this area. Most of the questions I had were anticipated and answered before I even knew they WERE ACTUALLY A QUESTION. GOOD JOB!!
Like the App—but got locked out of my phone
by Gatemeister on 2019/03/20 22:46
I like the app, but one day it kept asking for my password and wouldn’t accept the password. After multiple attempts, I had to uninstall the app to get past the dialogue box and access the rest of my phone apps. Not cool.
I was charged for free trial
by debjunie on 2018/09/09 03:53
I was charged for the trial and now it is giving me the same screen asking to sign up for the trial when I have already paid? What if I don’t like it I have never had this happen before with other apps my card shouldn’t have been charged until September 15th I’m not happy:(
Horrible
by SF10194114 on 2018/04/29 03:24
As with others, continue to be charged for account that is inaccessible...fails operation to change password since purchased...furthermore even though purchased in December 2017 and complained since, only Apple store gave me 1 month credit ...mcafee appears to continue to rip me off along with Apple store.
Best VPN OUT THERE!
by camren143 on 2017/09/13 20:51
Omg this is the best vpn out there. Hackers can't get into your phone even on your cellular network!!!! Thank you for protecting me from those annoying hackers!!!
Good customer service
by Secned on 2019/05/15 21:12
The issue of being overcharged was resolved. Thank you.
Disconnects normal?
by Pwrdude on 2017/12/04 16:12
I see that getting disconnected is an issue with the app already. How are you supposed to know if there is no notification or auto-reconnect. This is a huge issue in my opinion, gaps are not good, especially in the world we live in today.
Worthless
by Babygirl 21 on 2017/12/29 13:16
This app did not work as intended. Once I tried to cancel I have been unable to. I’ve been charged for two months now. I’ve called customer service and chatted with someone and still got no assistance. I also sent an email to mobile support and no response.
Subscription doesn’t migrate after charges...
by Servant... on 2017/12/28 20:56
Tried to upgrade services in order to receive unlimited data usage and my status never changed from free status. Product couldn’t be effectively utilized in order to gauge its capabilities. For such a renowned company, I expected more!
Great product on all my devices
by highclassmustache on 2019/05/25 10:49
Other vpn and app by mcafee is better I believe
legit VPN but horrid
by Bri9909 on 2018/12/09 07:03
This is a legit VPN I have T-Mobile mcafee mobile security premium that is a great thing T-Mobile offers but this VPN is the worst ever! It always disconnects every time my phone goes off the screen never ever stays connected even after being a previous user I canceled my subscription! Loose the APP!!!!
Terrible
by J Almeida on 2019/01/09 04:11
They sell the app, do not do the service and do not give the money back. Do not hire it. There are more than two months that I cannot access my paid subscription, due toma technical issue created by Mcafee after updating their app. Nobody solves the issue. They do not give my money back. It is a shame. I paid for a full year subscription. Now they have my money, but they do not give the service. Horrible experience. Support just say: we are working to solve the issue. Horrible!
Mcafee Safe Connect
by Sonnyplease on 2019/07/16 12:11
Works as expected. I hope the VPN is secure. I like the app. No use problems.
Great
by Osz Mac on 2018/11/07 09:37
While has a draining battery problem
Keep losing connection
by d_vanalstyne on 2019/05/25 05:12
I lose my connection every 15 minutes and I have it on automatic connect for WiFi and mobile. Wrote to customer service but no response on there end. Not renewing my subscription.
Easy as pie
by Padreeduardo on 2018/11/01 20:33
I was growing frustrated with other VPN services until I found this. Alleluia! It’s the best.
Waste of money
by ultramarine5 on 2017/12/24 14:23
1. Drops off 2. Always trying to upsell a bad product 3. Pricing is confusing, done on purpose to confuse you to buy or upgrade 4. Subscription is a confusing mess 5. If you purchase "this product" review what it does. Nothing but waste your money
Doesn’t work
by ards11 on 2019/04/05 23:41
Easy to use. Would work if it would stay on. Turns of automatically every 10 mins or so. Don’t spend your money. From a true fan of their antivirus software. Very disappointed!
Security keeps cutting off
by Blenheim6680 on 2017/10/26 00:34
I recently tried this app, and after a few minutes, the security will cut off. It seems like a good app, but if it keeps cutting off, then what does that mean?
Not working after app update
by abhi130687 on 2019/01/13 03:09
App stop working once it got updated on my iPhone. Also it is not allowing to login Not able to recover my five device connection Even the free version dnt connect anymore.
Rating Trends
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All Versions
4.0
1,090 total
 5
689
 4
186
 3
62
 2
50
 1
103
Current Version (2.3.1)
4.0
1,082 total
 5
685
 4
186
 3
62
 2
48
 1
101
Version History
More...
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App name
Safe VPN Connect - VPN Proxy
Description
McAfee has a proven track record of providing security for consumers in the digital age. To address growing concerns over Wi-Fi security, we are offering an award-winning VPN Proxy App that provides bank-grade encryption, private browsing services & internet security. mcafee safe connect will help protect you from digital threats & unsecure networks. Your device is protected even while it is on a public Wi-Fi hot spot or open network. Your online activity, sites visited, personally identifiable information & other sensitive information (e.g. photos, credit card info & passwords) traveling through the secure VPN connection is protected & private. FEATURES & BENEFITS Wi-Fi Security •Creates a secure VPN connection for your device when you’re on public Wi-Fi hotspots & unsecured networks •Although 128-bit encryption should remain unbreakable in our lifetime, we opted for 256-bit bank-grade encryption to protect your online activities, visited sites & sensitive information from hackers & cybercriminals Online Privacy •Surf the web & keep your personal data private •Hide IP addresses from cybercriminals with our hotspot VPN, ensuring your online activities are kept hidden & more secure Unblock Geo Restricted Content •Unblock sites & access online content without geo restrictions •Continue to visit all your favorite websites such as Facebook, YouTube & ESPN while traveling Ad Tracker Blocking •We keep you from being tracked by advertisers •Prevent ads from being generated in your downloaded apps Our App Contains No Ads •Enjoy an ad-free app environment on us You can continue using this app for free for as long as you like, but getting a mcafee safe connect PREMIUM SUBSCRIPTION will get you: •No more monthly usage cap of 250 MB •Ad Tracker Blocking •Protection for up to 5 total devices •24x7 customer support mcafee safe connect PREMIUM Info: - 7 day free trial - free of charge; no commitment; cancel anytime - Your payment will be charged to your iTunes Account at confirmation of purchase - Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period - Length of subscription: monthly or yearly - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal - Price of subscription: one month - 7.99 dollars; one year – 47.99 dollars - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase - No cancellation of the current subscription is allowed during active subscription period - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication When to Use mcafee safe connect? We suggest you keep mcafee safe connect Wi-Fi protection turned ON to minimize your online security risks & keep your data safe from prying eyes. Unlike home Wi-Fi, the vast majority of public Wi-Fi hotspots aren’t password-protected & don't encrypt the data being transmitted. When you connect to a hotspot, your online activities – from social media content to bank account credentials – may become vulnerable to hackers. With mcafee safe connect Secure VPN, your internet privacy & Wi-Fi security are protected. Got questions or feedback? You can reach us at Mobile_Support@McAfee.com We look forward to hearing from you. Privacy Policy: https://www.mcafee.com/us/about/legal/privacy.aspx
Ok app
by qnyxinfuev on 2019/07/31 17:53
Guess it works but there’s no way to tell when it’s on or if it has shut off
User for a year+ Very satisfied
by BlueMax14 on 2019/07/20 16:56
Good easy interface, have the family type subscription, so covers several of our phones and iPads Strongly recommend
Lost my user information
by fatguyclimbs on 2019/07/17 12:20
Set up recurring billing with Apple Pay, then later changed phones; mcaffee cant even locate my user information to link my subscription back up...
Mcafee Safe Connect
by Sonnyplease on 2019/07/16 12:11
Works as expected. I hope the VPN is secure. I like the app. No use problems.
Garbage
by MsViz on 2019/07/15 21:33
Constantly disconnects, doesn’t respond or it cuts off my internet.
McAfee Safe Connect
by Moomer on 2019/06/20 18:28
VPN has made my data more secure when I’m not near trusted networks. Except for its automatic disconnect when I have been using a trusted network, which forces me to reenable when I move to an insecure network, I like the simplicity of using McAfee Safe Connect.
Safe VPN Connect is not worth it if it does not stay connected
by Fdubh on 2019/06/15 16:25
On my iPhone 8 this worked well for about 1 week. I turn it on, it stays connected for a few hrs and then goes off. No protection. I have repeatedly asked for help with having this repaired and no reply or help. I’m disappointed.
Great product on all my devices
by highclassmustache on 2019/05/25 10:49
Other vpn and app by mcafee is better I believe
Keep losing connection
by d_vanalstyne on 2019/05/25 05:12
I lose my connection every 15 minutes and I have it on automatic connect for WiFi and mobile. Wrote to customer service but no response on there end. Not renewing my subscription.
Dumpling
by clebourne on 2019/05/18 06:14
Love you security app!
I would change it if....
by ant t t on 2019/05/17 11:29
I’d give it more stars but my vpn keeps dropping and this turns out to be a waste of money.
Mohsensamir
by mohsensamir on 2019/05/17 08:22
Very good❤️👍
Good customer service
by Secned on 2019/05/15 21:12
The issue of being overcharged was resolved. Thank you.
Always used mcaffee
by AmazonIcePrincess on 2019/04/21 14:56
My family and myself have always used mcaffee on our computers and everything we use electronically we love and trust mcaffee thank you all for your hard work in protection
Security
by P. Frankster on 2019/04/20 12:12
Macafee vpn security is awesome It’s very simple to use and understand
Unhappy
by Sherrell D on 2019/04/17 21:49
I am very unhappy with this service. I signed up for the free trial on 3/9/19. I downloaded it to my laptop and iPhone.I was charged $7.99 on 3/18/19. I emailed the company on 4/5/19 asking them to cancel and refund my first payment. I haven t heard back from them but I was just charged a second payment on today 4/17/19. It doesn’t cover a whole lot. I don t understand what s taking so long to cancel and refund. The trial is designed to force you to upgrade since the trial doesn t cover much time. I m disappointed in the customer service. I need a number to call. I want to CANCEL!!!!
Love
by jeffoldshyguy on 2019/04/17 16:49
Hackers are always on the attack so this really helps! Thanks
Better than Norton and all the other anti virus and malware software out there
by Enna689 on 2019/04/17 05:32
I got McAfee many years ago and has currently reactivated my account to help protect my iPad and iPhone from these dangerous hackers and sites that harbor dangerous viruses which could steal personal information. I do value McAfee for its experience in maintaining a safe environment so I don’t have to worry about my valuable personal information being hacked or used in any way.
Refunds
by rrugdog45 on 2019/04/17 00:47
Worked fo a day or to.!thats a no go iam not sold on this. Thanks. But no thanks!
safe connect
by cmore6077 on 2019/04/16 00:59
protection keeps turning off whenever it feels like it even when i’m on my home wifi and surfing on sensitive material !!!!
Keeps asking me to upgrade when I already purchased a year for up to 5 devices
by rich1071 on 2019/04/13 00:00
So far this app keeps asking me to upgrade from my free account. I purchased a year policy on my pc for up to 5 devices. I signed on with my email and password and it still states that I am on a free plan. I can’t even find a contact us anywhere on the app. Extremely horrible.
Innefective
by Victormd1 on 2019/04/06 02:49
I set it up to supposedly turn on automatically. Every time I open the app, I have to set up security manually. I suspect it is not protecting my tablet when application is closed.
Doesn’t work
by ards11 on 2019/04/05 23:41
Easy to use. Would work if it would stay on. Turns of automatically every 10 mins or so. Don’t spend your money. From a true fan of their antivirus software. Very disappointed!
Stops iCloud Backup
by LostMonies on 2019/04/03 00:53
The problem I find with the vpn app on the iPhone is it stops the iPhone from backing up to iCloud. So you are forced to make a choice or choose another vpn that will allow you to do both. Please fix this fault ASAP.
Great protection !
by i love ballons on 2019/03/23 21:14
Thanks ! this great for when you’re visiting foreign country.
Absolutely horrible!
by Hmkb79 on 2019/03/21 07:36
Stole my money! Didn’t protect me from anything. If! Anything made me more prone for hacking!! And guess what?! I now Have a hacker! Thanks for the tornado of crap! I’m having to deal with! ✌🏻
Like the App—but got locked out of my phone
by Gatemeister on 2019/03/20 22:46
I like the app, but one day it kept asking for my password and wouldn’t accept the password. After multiple attempts, I had to uninstall the app to get past the dialogue box and access the rest of my phone apps. Not cool.
Inconsistent
by D Ah Na on 2019/03/18 15:30
There are unannounced and unexplained gaps in protection.
Never works.
by SoLuckyNow on 2019/03/18 15:04
I am currently overseas for a period of time and purchased this VPN service to protect my information. Since I have started using the app it has given me nothing but trouble. While it works half the time on my laptop (Windows) it almost never works on my iPhone. There are two major issues with it. The first issue is that it will continually fail to connect to the VPN servers. When it does, it will disconnect from them frequently causing you to have to manually reconnect. The second issue is the app itself. When the app is opened, it will not pull up the drop down menu to select which server to connect to. This is especially frustrating if the server you have already selected won’t connect. When attempting to reach any sort of customer support, the app will only bring up an error screen. In short, I would like my money refunded so I can purchase a more reliable and robust VPN service.
Dissatisfied
by Phlaco on 2019/03/13 00:31
What did purchase and I believe I have no protection even after ordering unlimited data ?
Olesr
by Olesr on 2019/03/11 21:48
Scary that the protection companies own systems are so poor.
I’m new
by Abottom241985 on 2019/03/07 09:02
I’m new
McAfee Live Safe
by Dirty Scammer on 2019/03/03 16:53
If you purchased McAfee LiveSafe on Mac, what benefits does that purchase offer, as far as, living safe while being live & protecting identities and what is the difference between the mobile app SafeWeb VPN & The McAfee Safe Connect VPN app and why isn’t it part of a McAfee yearly subscription to LiveSafe ? Why is that a separate subscription to an already existing subscriber ? Are these programs even needed in a constitutionally based country or are we under attack by cyber terrorists and our device property is expensively useless from the factory ?
Bad service overall
by Edali05 on 2019/03/02 04:18
I should have known since it is powered by Hotspot Shield. It is so complicated and customer service is the worst if you ever figure out how to get in touch with them. The app has the worst help options. It worked good for a little, but as soon as there is a change, everything is de-synched and good luck restoring purchase. I am getting billed for an account they say it does not exist
Robber app
by Mohsenzarin on 2019/03/01 19:48
You are a stealth robber with the permission of someone who stole 8 dollars from my charge
Protección
by heisenberg stein on 2019/03/01 19:35
Me encanta todas las aplicaciones de desarrollo en McAfee... la mejor app para simular ubicaciones y seguridad de redes... sigan desarrollando más aplicaciones en McAfee.
Drops or won’t work
by J-Reed28 on 2019/02/28 17:51
During the trial, there were minor issues such as once you press the start protection button then there would be a message stating, Oops something went wrong” but it would eventually connect after 3 tries. The worst is when you actually purchase this worthless service that is when all heck breaks loose and their true colors show. The service drops constantly, it never connects when you are in dire need of it, and there is always an error. I want a refund because I’m not even a week into paying for this terrible service. They should just go bankrupt already. It IS NOT WORTH PURCHASING. DON’T WASTE YOUR MONEY.
What?
by hduytugnt on 2019/02/26 08:02
I tapped the option for the free 7 day trial but it automatically charged me $47.99 for the year subscription. Don’t say you off a free trail then charge people anyway. That or fix what ever bug is causing this. For this being an company that claims to keep people safe on the internet it’s odd that your app doesn’t work right.
It’s Not Worth It
by MrsWealth on 2019/02/14 05:38
I purchased this and I couldn’t log o to any websites and my apps were not working. I had to disconnect the app and now home works just fine. This needs to be removed until it is thoroughly corrected. I need to remove from my device but am unable to cancel subscription where my purchases are. Please cancel. I don’t want to be charged.
Works as advertised
by dmv&3 on 2019/02/13 01:36
Updating review as tech support has now resolved the bug that was causing problems
Simply Brilliant
by Chipper~1988 on 2019/02/12 02:23
Nice and Simple, easy to understand and work.
Doesn’t cross over to iPhone
by hajibro on 2019/02/04 22:34
I bought the app online on my laptop. It isn’t working on the iPhone and isn’t properly showing up in my Accounts when I log in. Then I had to spend over an hour on the phone with customer service to get it fixed. Waiting for them to get back with me. Who has time for that kind of incompetence and why should I trust their technology if they can’t do a simple sale?
Deleted this app
by spunky 1963 on 2019/02/04 02:52
Have settings for automatic while on WiFi yet app keeps shutting off
Worst VPN Ever
by Robin.SanFrancisco on 2019/01/17 05:55
I used VPN in my iPhone since 2012. By far this VPN is the slowest VPN of all time. Very few locations to choose from. Either as a free or paid VPN, you are not good at all. Your UI is buggy and very confusing to use. Your network is so slow that my 7 years old daughter can not even watch good quality YouTube Videos, it always shows the loading icon. It also refuses to connect to your server all the time, sometimes it connects and sometimes I need to try 10 times to let it connects. Your Design also looks like old school UI, kind of Windows NT interface. McAfee is a great brand, please do not lose your brand value with this very poor quality VPN service. Please improve your network and upgrade your UI as well. I see you are advertising heaving everywhere. Please do not do that, instead of wasting money by advertising your poor quality app, invest that money in your product and VPN servers. Otherwise, you keep losing your long term fan like me. Hope this review helps you to make this app a better product
Not working after app update
by abhi130687 on 2019/01/13 03:09
App stop working once it got updated on my iPhone. Also it is not allowing to login Not able to recover my five device connection Even the free version dnt connect anymore.
Terrible
by J Almeida on 2019/01/09 04:11
They sell the app, do not do the service and do not give the money back. Do not hire it. There are more than two months that I cannot access my paid subscription, due toma technical issue created by Mcafee after updating their app. Nobody solves the issue. They do not give my money back. It is a shame. I paid for a full year subscription. Now they have my money, but they do not give the service. Horrible experience. Support just say: we are working to solve the issue. Horrible!
DON'T BUY.
by Faulkton on 2019/01/07 07:07
This is complete garbage. I won’t stay connected, everything slow PAINFULLY slow! Topping it off it auto reconnects to network WITHOUT being secure... Even if you're phone is set to not connect. SO YOU'RE EXPOSING PRIVATE DATA WITHOUT KNOWING IT! Glad they stole $50 from me. This is on new XS Max and same GARBAGE on new and old iPad pro.......
Terrible Order Experience and Customer Service
by BroadClarity on 2018/12/31 16:49
I tried to sign up for a free seven-day trial and was charged for a year. The charge showing on my account history didn’t have an amount showing and had a different order number than the one in my email receipt, and I spent almost 40 minutes trying to get it cancelled and refunded in what should have been a five-minute call at most. I also was unaware that Safe Connect is only for iOS and Windows, excluding Mac OS, which totally defeats the purpose for multiple device coverage for Mac users. I strongly recommend looking elsewhere for a VPN service.
McAfee charging me twice to use their product
by dhillen on 2018/12/31 15:02
First I installed McAfee safe connect on my PC $7.99 a month for up to 5 devices. Downloaded the McAfee safe connect on my IPhone and used my user name and password I created for my PC everything worked great. The iPhone app updated and after the update the app wouldn't except my user name and password and was charged another $7.99 for the month on my iPhone. I now have it on my PC and Phone and I'm being charged 7.99 a month for each one. I'll be removing it from my phone after this review. After contacting McAfee customer service we got to the bottom of the problem and all is good so I changed my rating from 1 star to 5 star as I never had a problem with the product per se as it's easy to use and works as advertised.
Poor customer service 2554882804
by C82C on 2018/12/21 23:04
WARNING!!⚠️ DO NOT USE MCAFEE⚠️ Paid for a subscription, have nothing. I have sent my confirmation number OF PURCHASE I have sent my work order number, I was sent to 6 other people, then promised an email that never came. I have spent hours on the phone trying to get someone to solve the problem. If you’re looking to throw money away, this it. There are better VPN services out there. Very unhappy with McAfee and I have been a loyal customer till now. This is the second reason in reference to customer support # 2554882804 I have proof of purchase that I have emailed my confirmation number of this purchase. Last call with mcafee on Sunday said they would call back in 48 hours. THEY NEVER CALL BACK DO NOT WASTE YOUR MONEY THEY DO NOT EMAIL WARNING WARNING ⚠️ POOR CUSTOMER SERVICE PRODUCT DOES NOT WORK AFTER UPGRADE
Subscription not recognized in iPhone
by Jagadhesh on 2018/12/18 21:49
I have unlimited access which I bought in September and was working on my iPhone but for some reason after the recent two application updates my subscription is not working. I have logged off and logged in multiple times and still the app asks me to upgrade to premium and asks for payment too.
Awesome
by ádßwér on 2018/12/15 08:06
This app started to protect me right away and I got a little vpn icon
legit VPN but horrid
by Bri9909 on 2018/12/09 07:03
This is a legit VPN I have T-Mobile mcafee mobile security premium that is a great thing T-Mobile offers but this VPN is the worst ever! It always disconnects every time my phone goes off the screen never ever stays connected even after being a previous user I canceled my subscription! Loose the APP!!!!
Extremely slow data transfer
by Jtrack1921 on 2018/12/05 14:27
After the new “sleek” UI update, it has been extremely frustrating and very slow. Before this latest update, I was unable to even tell that the VPN was activated because my data speeds were unaffected but now there is some serious data throttling going on. Would no longer recommend a paid subscription to this at the moment until it’s resolved.
Update Ruined Everything.
by satanismyfemaledog on 2018/12/03 12:54
VPN was working fine.. until the new update. I’m pretty sure it’s because the place i use the vpn blocks a certain type of vpn connection (IKEv2), but before, there were others. Now i can’t even use my subscription i paid for. Extremely disappointed. Please add this feature back as it’s a must have for me. (IPsec) (L2TP)
Think about this
by shaozts on 2018/11/30 14:43
The app slows down all data usage. Even your mail box.
Last update
by AMA coool on 2018/11/22 18:19
It was work before nicely with my phone but now with the last update has never worked nicely when I make my account again everything he told me there is no server for the VPn please check what the problem and fix it thank you.
Remove
by Jocker=8007 on 2018/11/21 03:08
I haven’t had that app on my phone over a year ago now please take it off and quit charging me for it
Good so far
by noneyabeewax on 2018/11/14 11:30
Good app
Great
by Osz Mac on 2018/11/07 09:37
While has a draining battery problem
Good
by sim phally on 2018/11/06 02:46
I like
What?...
by Dixiechic62 on 2018/11/04 19:59
Thought McAfee was one of the most trusted out there. Won’t connect half the time
Easy as pie
by Padreeduardo on 2018/11/01 20:33
I was growing frustrated with other VPN services until I found this. Alleluia! It’s the best.
My op
by Booger1204 on 2018/10/31 20:16
So far so good
Eats Cellular Data while on WiFi
by BOOMHS<3HB on 2018/10/19 22:40
Garbage
how do i delete this app?
by Hawsome11 on 2018/10/09 04:54
this is horrible i downloaded this app and it will not delete off my iphone! i don’t want to get charged $7.99 a month for this!
Great Product!
by GE-Sa'Linda on 2018/10/09 03:15
I rely on McAfee even for my Home & Office computer. I wouldn’t use any other product for this level of security other then McAfee. Now a days you need all the best protection you can get with all the different ways that everyone’s information is being hacked into. For my peace of mind McAfee is the only way to go.
I was charged for free trial
by debjunie on 2018/09/09 03:53
I was charged for the trial and now it is giving me the same screen asking to sign up for the trial when I have already paid? What if I don’t like it I have never had this happen before with other apps my card shouldn’t have been charged until September 15th I’m not happy:(
Program doesn’t work!
by JPerez6509 on 2018/08/24 19:08
This program has never worked on my I phone 7 plus, it just locks up my phone. When I tried to get the billing turned off I first contacted Apple who then said contact McAffee. Tried that spoke to 2 different people 2 different times who both said it was taken care of, I just got billed again! This time the help desk phone line hung up on me! Over all only thing that works right is the billing.
VPN
by SW/123 on 2018/08/21 19:48
I am not happy with the vpn service, it causes my apps to crash. How do I cancel?
No connection
by brendupx on 2018/08/16 02:30
Since downloading I have barely been able to access anything that needs internet connection. Whether WiFi or data it made it so the connection was so patchy It wouldn’t even load. Gave it a chance and definitely not worth it. Rather be able to correctly use my phone then use an app that slows it down rather then protect it.
Can’t cancel
by So annoyed cant cancel on 2018/08/04 21:42
DO NOT download this unless you want to be stuck with it. I sent an email to cancel 4 days after I signed up and months later they are still billing me. Even though I told them I have the email to prove I asked to cancel, they said they could only refund me for one month. I’ve had to dispute the charges with my credit card company. Also it interferes with so many tasks.
Cancelación
by betsynoemi on 2018/08/01 14:53
Esto es muy costoso, quiero cancelar esto, siempre están descontando dinero, no quiero mas esto.
Made my iPhone not work
by okjsanosjidnojwirfn on 2018/07/25 19:15
I had to uninstall the app for my iPad and iPhone to work. Very unhappy with this. If it’s on my iPhone or iPad it won’t let me connect to anything, and the WiFi is very slow when the app is installed.
Made my iPhone go haywire
by shopping aholic on 2018/07/12 16:47
I bought the 1 year Premium package thinking this will be great to keep my info secure. But what it did instead is not allow me to connect to any web sites or apps telling me there was no internet access. Finally had to delete the app and miraculously my phone returned to normal. I even tried to reinstall but the same thing happened. I sent a request for reimbursement and to let customer service know of my experience. I await their response.
Awesome
by druiz235 on 2018/05/11 14:54
Love it
Horrible
by SF10194114 on 2018/04/29 03:24
As with others, continue to be charged for account that is inaccessible...fails operation to change password since purchased...furthermore even though purchased in December 2017 and complained since, only Apple store gave me 1 month credit ...mcafee appears to continue to rip me off along with Apple store.
Awesome
by Zlna82 on 2018/04/20 16:43
Awesome
The never ending virus
by Gr8tDane Lover on 2018/04/18 22:15
THANKS!!!!!
Updated VPN review
by Ted E Bear In October outside on 2018/03/29 23:34
The VPN doesn’t allow people to sign out from other devices that they no longer own. I am requesting that the developers will make the app have a way to remotely log out of other devices that may no longer be owned by the same person or that may have been stolen whether it’s through a link to a website portal to log out or do it within the app.
Poor
by RachnJscj on 2018/03/29 07:07
I prefer to use my VPN constantly, especially when traveling outside the US. With Mcafee safe connect you cannot connect to any streaming services like Netflix, Hulu, etc... wouldn’t recommend.
I want to Cancel plz
by Wee payees on 2018/03/22 06:03
I want to cancel lol
Deserve 5 stars ..
by John Hanna 75 on 2018/02/21 19:10
Few vpn work in Dubai and it seems this one is one of them. I just need to check if it works with whatsapp call
Annual Subscription
by EPerrott on 2018/02/01 01:01
So then if an annual subscription does not exist, WHY DOES YOUR DESCRIPTION OF THE UPDATE STATE IT IS AVAILABLE AS PART OF THE UPDATE?
HORRIBLE
by Nea11 on 2018/01/27 22:25
I paid for this, installed on four devices. Two iPads and two iPhones. As soon as I installed and activated it, two devices no longer could send emails! One iPhone gave outlook server error message and one iPad gave gmail server error messages. The only fix was to turn the app off. We went to the Geek Squad who said to call McAfee. They were NO HELP. I hope my subscription. Gets cancelled.
McAfee Safe connect i
by shulrly on 2018/01/19 07:10
Runs smooth and protects, great app.
Continually drops off - horrible app!
by UnRestored on 2018/01/04 16:24
The VPN drops off frequently, and more importantly, when it does drop off, there is no warning. The only warnings I have received were when I turned it off myself ...gee thanks, but I don't need a warning when I've turned it off myself, I'm already aware of that fact. How about a warning when it drops on its own and leaves you unsecured, which happens all too often. ———————————- Follow up to previous review: Could this app be any worse than horrible? In this case, yes. I was in a hotel the other day and tried using the vpn. It would not connect at all. When I tried to connect to a different country server, the app would prompt me to upgrade to the premium subscription. Well, I’ve been paying the subscription fee for several months now ...what a waste of money. When I select ‘My Account’ from within the app, it states that my account type is ‘free.’ Now the app states that I’ve reached my limit for the month and I cannot use the app anymore until it resets next month, even though I’ve been charged the subscription fee thru automatic renewal earlier this month. What’s worse than ‘horrible’? ...pathetic, abysmal, worthless? ———————————— Follow up to the follow up: I submitted a support request from within the app as the developer response requested and received no support at all ...no response. My account type still shows “free” and I continually receive alerts that I have reached my 250mb limit ...even though I have been paying the subscription fee for several months now. If you can get this app to work, do a dns leak test, you may not like the results. I’ve canceled my subscription and will be taking my money elsewhere.
Worthless
by Babygirl 21 on 2017/12/29 13:16
This app did not work as intended. Once I tried to cancel I have been unable to. I’ve been charged for two months now. I’ve called customer service and chatted with someone and still got no assistance. I also sent an email to mobile support and no response.
Subscription doesn’t migrate after charges...
by Servant... on 2017/12/28 20:56
Tried to upgrade services in order to receive unlimited data usage and my status never changed from free status. Product couldn’t be effectively utilized in order to gauge its capabilities. For such a renowned company, I expected more!
Waste of money
by ultramarine5 on 2017/12/24 14:23
1. Drops off 2. Always trying to upsell a bad product 3. Pricing is confusing, done on purpose to confuse you to buy or upgrade 4. Subscription is a confusing mess 5. If you purchase "this product" review what it does. Nothing but waste your money
Every One Needs one
by Elliot97! on 2017/12/11 00:29
Must protect yourself
Disconnects normal?
by Pwrdude on 2017/12/04 16:12
I see that getting disconnected is an issue with the app already. How are you supposed to know if there is no notification or auto-reconnect. This is a huge issue in my opinion, gaps are not good, especially in the world we live in today.
So Far, So Good
by Scorpiol13 on 2017/11/10 03:02
I've only had this app for 5 minutes and I'm already asked to leave a review. So here it is. Seems like a good app, created by McAfee who is a well-known, reputable company for cyber security. I was planning to just use the free version, since it was $11.99/mo for premium. However, when I started the app, ad came up saying 40% off at $6.99/mo after 7-day free trial. So maybe I'll keep it at that subscription price. I can always cancel by turning off auto-renewal in app store.
Ps. Corliss Eldridge (Emeritus)
by Ps. Corliss on 2017/10/27 12:19
I am a senior citizen...an immigrant in Technoland; currently in the capital of dazed, confused and feeling bereft of ALL but ONE of my brain cells. Mcaffee has been relatively easy to install and understand without the typical exhaustive jargon that usually accompanies the set-up of something in this area. Most of the questions I had were anticipated and answered before I even knew they WERE ACTUALLY A QUESTION. GOOD JOB!!
Security keeps cutting off
by Blenheim6680 on 2017/10/26 00:34
I recently tried this app, and after a few minutes, the security will cut off. It seems like a good app, but if it keeps cutting off, then what does that mean?
Not working in Toronto?
by Paul Boucher on 2017/10/06 18:06
I downloaded it today in Los Angeles. Seemed to work fine. Sitting in Toronto airport presently—VPN will not connect.
Ldtlady69999
by Adorehermzgg on 2017/09/30 00:14
This is a good app
I'm very happy with the app
by love for tha game on 2017/09/28 11:27
It's going to keep me from getting hacked and I'm glad to have it back on everything I have
Nice
by Crackin45 on 2017/09/22 03:14
Nice
McAfee Safe Connect
by Moomer on 2019/06/20 18:28
VPN has made my data more secure when I’m not near trusted networks. Except for its automatic disconnect when I have been using a trusted network, which forces me to reenable when I move to an insecure network, I like the simplicity of using McAfee Safe Connect.
McAfee charging me twice to use their product
by dhillen on 2018/12/31 15:02
First I installed McAfee safe connect on my PC $7.99 a month for up to 5 devices. Downloaded the McAfee safe connect on my IPhone and used my user name and password I created for my PC everything worked great. The iPhone app updated and after the update the app wouldn't except my user name and password and was charged another $7.99 for the month on my iPhone. I now have it on my PC and Phone and I'm being charged 7.99 a month for each one. I'll be removing it from my phone after this review. After contacting McAfee customer service we got to the bottom of the problem and all is good so I changed my rating from 1 star to 5 star as I never had a problem with the product per se as it's easy to use and works as advertised.
Better than Norton and all the other anti virus and malware software out there
by Enna689 on 2019/04/17 05:32
I got McAfee many years ago and has currently reactivated my account to help protect my iPad and iPhone from these dangerous hackers and sites that harbor dangerous viruses which could steal personal information. I do value McAfee for its experience in maintaining a safe environment so I don’t have to worry about my valuable personal information being hacked or used in any way.
Drops or won’t work
by J-Reed28 on 2019/02/28 17:51
During the trial, there were minor issues such as once you press the start protection button then there would be a message stating, Oops something went wrong” but it would eventually connect after 3 tries. The worst is when you actually purchase this worthless service that is when all heck breaks loose and their true colors show. The service drops constantly, it never connects when you are in dire need of it, and there is always an error. I want a refund because I’m not even a week into paying for this terrible service. They should just go bankrupt already. It IS NOT WORTH PURCHASING. DON’T WASTE YOUR MONEY.
Never works.
by SoLuckyNow on 2019/03/18 15:04
I am currently overseas for a period of time and purchased this VPN service to protect my information. Since I have started using the app it has given me nothing but trouble. While it works half the time on my laptop (Windows) it almost never works on my iPhone. There are two major issues with it. The first issue is that it will continually fail to connect to the VPN servers. When it does, it will disconnect from them frequently causing you to have to manually reconnect. The second issue is the app itself. When the app is opened, it will not pull up the drop down menu to select which server to connect to. This is especially frustrating if the server you have already selected won’t connect. When attempting to reach any sort of customer support, the app will only bring up an error screen. In short, I would like my money refunded so I can purchase a more reliable and robust VPN service.
Terrible Order Experience and Customer Service
by BroadClarity on 2018/12/31 16:49
I tried to sign up for a free seven-day trial and was charged for a year. The charge showing on my account history didn’t have an amount showing and had a different order number than the one in my email receipt, and I spent almost 40 minutes trying to get it cancelled and refunded in what should have been a five-minute call at most. I also was unaware that Safe Connect is only for iOS and Windows, excluding Mac OS, which totally defeats the purpose for multiple device coverage for Mac users. I strongly recommend looking elsewhere for a VPN service.
Great Product!
by GE-Sa'Linda on 2018/10/09 03:15
I rely on McAfee even for my Home & Office computer. I wouldn’t use any other product for this level of security other then McAfee. Now a days you need all the best protection you can get with all the different ways that everyone’s information is being hacked into. For my peace of mind McAfee is the only way to go.
McAfee Live Safe
by Dirty Scammer on 2019/03/03 16:53
If you purchased McAfee LiveSafe on Mac, what benefits does that purchase offer, as far as, living safe while being live & protecting identities and what is the difference between the mobile app SafeWeb VPN & The McAfee Safe Connect VPN app and why isn’t it part of a McAfee yearly subscription to LiveSafe ? Why is that a separate subscription to an already existing subscriber ? Are these programs even needed in a constitutionally based country or are we under attack by cyber terrorists and our device property is expensively useless from the factory ?
Made my iPhone go haywire
by shopping aholic on 2018/07/12 16:47
I bought the 1 year Premium package thinking this will be great to keep my info secure. But what it did instead is not allow me to connect to any web sites or apps telling me there was no internet access. Finally had to delete the app and miraculously my phone returned to normal. I even tried to reinstall but the same thing happened. I sent a request for reimbursement and to let customer service know of my experience. I await their response.
Extremely slow data transfer
by Jtrack1921 on 2018/12/05 14:27
After the new “sleek” UI update, it has been extremely frustrating and very slow. Before this latest update, I was unable to even tell that the VPN was activated because my data speeds were unaffected but now there is some serious data throttling going on. Would no longer recommend a paid subscription to this at the moment until it’s resolved.
Doesn’t cross over to iPhone
by hajibro on 2019/02/04 22:34
I bought the app online on my laptop. It isn’t working on the iPhone and isn’t properly showing up in my Accounts when I log in. Then I had to spend over an hour on the phone with customer service to get it fixed. Waiting for them to get back with me. Who has time for that kind of incompetence and why should I trust their technology if they can’t do a simple sale?
Always used mcaffee
by AmazonIcePrincess on 2019/04/21 14:56
My family and myself have always used mcaffee on our computers and everything we use electronically we love and trust mcaffee thank you all for your hard work in protection
User for a year+ Very satisfied
by BlueMax14 on 2019/07/20 16:56
Good easy interface, have the family type subscription, so covers several of our phones and iPads Strongly recommend
Program doesn’t work!
by JPerez6509 on 2018/08/24 19:08
This program has never worked on my I phone 7 plus, it just locks up my phone. When I tried to get the billing turned off I first contacted Apple who then said contact McAffee. Tried that spoke to 2 different people 2 different times who both said it was taken care of, I just got billed again! This time the help desk phone line hung up on me! Over all only thing that works right is the billing.
Works as advertised
by dmv&3 on 2019/02/13 01:36
Updating review as tech support has now resolved the bug that was causing problems
Update Ruined Everything.
by satanismyfemaledog on 2018/12/03 12:54
VPN was working fine.. until the new update. I’m pretty sure it’s because the place i use the vpn blocks a certain type of vpn connection (IKEv2), but before, there were others. Now i can’t even use my subscription i paid for. Extremely disappointed. Please add this feature back as it’s a must have for me. (IPsec) (L2TP)
Can’t cancel
by So annoyed cant cancel on 2018/08/04 21:42
DO NOT download this unless you want to be stuck with it. I sent an email to cancel 4 days after I signed up and months later they are still billing me. Even though I told them I have the email to prove I asked to cancel, they said they could only refund me for one month. I’ve had to dispute the charges with my credit card company. Also it interferes with so many tasks.
Updated VPN review
by Ted E Bear In October outside on 2018/03/29 23:34
The VPN doesn’t allow people to sign out from other devices that they no longer own. I am requesting that the developers will make the app have a way to remotely log out of other devices that may no longer be owned by the same person or that may have been stolen whether it’s through a link to a website portal to log out or do it within the app.
Subscription not recognized in iPhone
by Jagadhesh on 2018/12/18 21:49
I have unlimited access which I bought in September and was working on my iPhone but for some reason after the recent two application updates my subscription is not working. I have logged off and logged in multiple times and still the app asks me to upgrade to premium and asks for payment too.
No connection
by brendupx on 2018/08/16 02:30
Since downloading I have barely been able to access anything that needs internet connection. Whether WiFi or data it made it so the connection was so patchy It wouldn’t even load. Gave it a chance and definitely not worth it. Rather be able to correctly use my phone then use an app that slows it down rather then protect it.
Bad service overall
by Edali05 on 2019/03/02 04:18
I should have known since it is powered by Hotspot Shield. It is so complicated and customer service is the worst if you ever figure out how to get in touch with them. The app has the worst help options. It worked good for a little, but as soon as there is a change, everything is de-synched and good luck restoring purchase. I am getting billed for an account they say it does not exist
HORRIBLE
by Nea11 on 2018/01/27 22:25
I paid for this, installed on four devices. Two iPads and two iPhones. As soon as I installed and activated it, two devices no longer could send emails! One iPhone gave outlook server error message and one iPad gave gmail server error messages. The only fix was to turn the app off. We went to the Geek Squad who said to call McAfee. They were NO HELP. I hope my subscription. Gets cancelled.
Keeps asking me to upgrade when I already purchased a year for up to 5 devices
by rich1071 on 2019/04/13 00:00
So far this app keeps asking me to upgrade from my free account. I purchased a year policy on my pc for up to 5 devices. I signed on with my email and password and it still states that I am on a free plan. I can’t even find a contact us anywhere on the app. Extremely horrible.
It’s Not Worth It
by MrsWealth on 2019/02/14 05:38
I purchased this and I couldn’t log o to any websites and my apps were not working. I had to disconnect the app and now home works just fine. This needs to be removed until it is thoroughly corrected. I need to remove from my device but am unable to cancel subscription where my purchases are. Please cancel. I don’t want to be charged.
Last update
by AMA coool on 2018/11/22 18:19
It was work before nicely with my phone but now with the last update has never worked nicely when I make my account again everything he told me there is no server for the VPn please check what the problem and fix it thank you.
Deserve 5 stars ..
by John Hanna 75 on 2018/02/21 19:10
Few vpn work in Dubai and it seems this one is one of them. I just need to check if it works with whatsapp call
Stops iCloud Backup
by LostMonies on 2019/04/03 00:53
The problem I find with the vpn app on the iPhone is it stops the iPhone from backing up to iCloud. So you are forced to make a choice or choose another vpn that will allow you to do both. Please fix this fault ASAP.
Safe VPN Connect is not worth it if it does not stay connected
by Fdubh on 2019/06/15 16:25
On my iPhone 8 this worked well for about 1 week. I turn it on, it stays connected for a few hrs and then goes off. No protection. I have repeatedly asked for help with having this repaired and no reply or help. I’m disappointed.
I'm very happy with the app
by love for tha game on 2017/09/28 11:27
It's going to keep me from getting hacked and I'm glad to have it back on everything I have
Ps. Corliss Eldridge (Emeritus)
by Ps. Corliss on 2017/10/27 12:19
I am a senior citizen...an immigrant in Technoland; currently in the capital of dazed, confused and feeling bereft of ALL but ONE of my brain cells. Mcaffee has been relatively easy to install and understand without the typical exhaustive jargon that usually accompanies the set-up of something in this area. Most of the questions I had were anticipated and answered before I even knew they WERE ACTUALLY A QUESTION. GOOD JOB!!
Like the App—but got locked out of my phone
by Gatemeister on 2019/03/20 22:46
I like the app, but one day it kept asking for my password and wouldn’t accept the password. After multiple attempts, I had to uninstall the app to get past the dialogue box and access the rest of my phone apps. Not cool.
I was charged for free trial
by debjunie on 2018/09/09 03:53
I was charged for the trial and now it is giving me the same screen asking to sign up for the trial when I have already paid? What if I don’t like it I have never had this happen before with other apps my card shouldn’t have been charged until September 15th I’m not happy:(
Horrible
by SF10194114 on 2018/04/29 03:24
As with others, continue to be charged for account that is inaccessible...fails operation to change password since purchased...furthermore even though purchased in December 2017 and complained since, only Apple store gave me 1 month credit ...mcafee appears to continue to rip me off along with Apple store.
Best VPN OUT THERE!
by camren143 on 2017/09/13 20:51
Omg this is the best vpn out there. Hackers can't get into your phone even on your cellular network!!!! Thank you for protecting me from those annoying hackers!!!
Good customer service
by Secned on 2019/05/15 21:12
The issue of being overcharged was resolved. Thank you.
Disconnects normal?
by Pwrdude on 2017/12/04 16:12
I see that getting disconnected is an issue with the app already. How are you supposed to know if there is no notification or auto-reconnect. This is a huge issue in my opinion, gaps are not good, especially in the world we live in today.
Worthless
by Babygirl 21 on 2017/12/29 13:16
This app did not work as intended. Once I tried to cancel I have been unable to. I’ve been charged for two months now. I’ve called customer service and chatted with someone and still got no assistance. I also sent an email to mobile support and no response.
Subscription doesn’t migrate after charges...
by Servant... on 2017/12/28 20:56
Tried to upgrade services in order to receive unlimited data usage and my status never changed from free status. Product couldn’t be effectively utilized in order to gauge its capabilities. For such a renowned company, I expected more!
Great product on all my devices
by highclassmustache on 2019/05/25 10:49
Other vpn and app by mcafee is better I believe
legit VPN but horrid
by Bri9909 on 2018/12/09 07:03
This is a legit VPN I have T-Mobile mcafee mobile security premium that is a great thing T-Mobile offers but this VPN is the worst ever! It always disconnects every time my phone goes off the screen never ever stays connected even after being a previous user I canceled my subscription! Loose the APP!!!!
Terrible
by J Almeida on 2019/01/09 04:11
They sell the app, do not do the service and do not give the money back. Do not hire it. There are more than two months that I cannot access my paid subscription, due toma technical issue created by Mcafee after updating their app. Nobody solves the issue. They do not give my money back. It is a shame. I paid for a full year subscription. Now they have my money, but they do not give the service. Horrible experience. Support just say: we are working to solve the issue. Horrible!
Mcafee Safe Connect
by Sonnyplease on 2019/07/16 12:11
Works as expected. I hope the VPN is secure. I like the app. No use problems.
Great
by Osz Mac on 2018/11/07 09:37
While has a draining battery problem
Keep losing connection
by d_vanalstyne on 2019/05/25 05:12
I lose my connection every 15 minutes and I have it on automatic connect for WiFi and mobile. Wrote to customer service but no response on there end. Not renewing my subscription.
Easy as pie
by Padreeduardo on 2018/11/01 20:33
I was growing frustrated with other VPN services until I found this. Alleluia! It’s the best.
Waste of money
by ultramarine5 on 2017/12/24 14:23
1. Drops off 2. Always trying to upsell a bad product 3. Pricing is confusing, done on purpose to confuse you to buy or upgrade 4. Subscription is a confusing mess 5. If you purchase "this product" review what it does. Nothing but waste your money
Doesn’t work
by ards11 on 2019/04/05 23:41
Easy to use. Would work if it would stay on. Turns of automatically every 10 mins or so. Don’t spend your money. From a true fan of their antivirus software. Very disappointed!
Security keeps cutting off
by Blenheim6680 on 2017/10/26 00:34
I recently tried this app, and after a few minutes, the security will cut off. It seems like a good app, but if it keeps cutting off, then what does that mean?
Not working after app update
by abhi130687 on 2019/01/13 03:09
App stop working once it got updated on my iPhone. Also it is not allowing to login Not able to recover my five device connection Even the free version dnt connect anymore.
Rating Trends
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All Versions
4.0
1,090 total
 5
689
 4
186
 3
62
 2
50
 1
103
Current Version (2.3.1)
4.0
1,082 total
 5
685
 4
186
 3
62
 2
48
 1
101
Version History
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