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App name
guitar center: Shop for Gear
Description
Introducing the guitar center mobile app. You can shop on the go, get personalized notifications, explore product reviews while in the store and much more. All the gear you can ever imagine is right in the palm of your hand. For access to your favorite brands and gear, anytime and anywhere, download our free app and find your sound. Features: • Save Searches to get notified when new items arrive that match your specific search criteria. • Set Product Alerts to find out immediately about price drops, item availability and special sales. • Browse the Used Gear section to easily locate exactly what you’re looking for, at the right price. • The Barcode Scanner scans products in the store to bring up reviews and view additional content. • Wish List allows you to build your dream gear list or scan a product in the store to add it directly. • Shop our entire selection from acoustic and electric guitars, ukuleles, basses, drums and keyboards, to microphones, speakers, amps and headphones. • Music gear from all of your favorite brands including Yamaha, Fender, Livewire, Taylor, Shure, Martin, Gibson, PRS, Pioneer, Epiphone, Ibanez, JBL and more.
Hiking
by Rainbow Missy on 2020/08/07 23:40
Just HMU uhh niobium n pujkkmmmg cc
Quit going backwards!
by HRWBIII on 2020/08/02 04:37
Every time I pick a brand of guitar the list go back to A. Why can’t I continue where I left of? If I leave off at Fender and want to scroll to Ibanez it would make things easier rather than go backwards.
Needs bug fixes
by ogbassboi on 2020/07/29 19:01
I have had placed many orders in the app and there would be times where it would say that I have to orders available.
Great app
by Egizzle757 on 2020/07/29 01:20
A little slow, but it’ll do
Professional
by gayboi dixx on 2020/07/28 02:46
Professional format of a online shopping app
App Not functioning
by dwswolf on 2020/07/25 22:02
Upgraded app and it crashes every time I open it. It doesn’t even get past the main screen. I’m running iOS 13.5.1 and Sadly I didn’t have any issues with the previous version. Sadder yet can’t go back to the older version. I hope you’re planning on fixing this soon.
Crashes immediately on iPhone X
by Rossrose on 2020/07/25 13:26
Crashes immediately every time I open it on my iPhone X as of July 27, 2020.
CANT EVEN OPEN THE APP
by brit_tay520 on 2020/07/22 03:27
I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
App is broken
by gregplaysdrums on 2020/07/21 02:24
Won’t load at all, just crashes every time.
Crashes on open every time
by CubbieBlueNWI on 2020/07/20 15:37
App will not open on my iPhone 11 Pro with latest OS. Crashes before I can select location permission. I’ve tried restarting phone. Nothing works.
Crash into nothing
by cavernsound on 2020/07/20 00:32
Love to review this app. But I’ve never been able to open it. It crashes every time I try to use it. iPhone XR
App doesn’t even open now
by wenger828 on 2020/07/19 14:38
App fails to even open now.
Useless
by LouHudson on 2020/07/17 03:57
Blows up on load. And yes, my software is updated and so is the app.
App is broken
by dj80122 on 2020/07/15 18:32
Used to work great but now on an iPhone 8. Immediately crashes on start up. Please fix as I loved this app before. Have tried reinstalling updating etc. other people are having this problem so please look into it.
Crashes within seconds
by PlagueArchitect on 2020/07/13 18:35
iOS 13 on iPhone 7 and I cannot even launch the app. Just opens and closes within seconds.
Crashes immediately every time
by JBChristian on 2020/07/12 22:06
I'm hoping they'll resolve this issue soon. I've reset my phone but it's still doing it. I'll try re-installing next.
Guitar center
by angelnightt88990 on 2020/07/12 12:16
Cool app
App crashes
by Rockcop222 on 2020/07/11 20:12
I can’t get the app to quit crashing on my iPhone. I have uninstalled and reinstalled it...but it still crashes.
The app is bad.
by BryceBaker122 on 2020/07/10 14:21
It’s always crashing. I’ve not been able to even open the app in over a week and I’ve checked for updates. It’s just trash.
Crash
by Vic42670 on 2020/07/10 10:41
I don’t open the app daily or even weekly in a lot of cases , but as if this morning when I try to open the app it crashes every time .i checked to make sure it was updated and shut down and restarted the iphone . None of which helped , the app still crashes as it’s trying to open. I shall keep trying to open it throughout the day but am not confident anything will be fixed.
Keeps crashing
by Elivas214 on 2020/07/08 19:25
It won’t even let me open the app. It kept crashing as soon as I clicked on the app.
Bad!
by Ridge_R on 2020/07/08 14:18
The app keeps crashing every time I open it.
App crashes
by Edubbb on 2020/07/08 00:59
The app crashes every time I open it so until I can try it it’ll be a 1 Star
Crashes - Won’t Run - iPhone SE 2020
by Jordan928477 on 2020/07/07 13:58
I see a brief flash of the sign-up dialog as the app disappears. I’ve force-killed the app and restarted the phone but with no improvement.
Notification Spammer
by BarryG319 on 2020/07/06 18:03
Sends promotions via push notification by default. Not acceptable, even if it’s allowed.
App crashes on launch
by Direck1991 on 2020/07/05 16:57
iPhone XR vs 13.3.1 Was working when first installed until I searched and started browsing. Then it just crashes every time on startup
Stopped working
by tapioca123xyz on 2020/07/05 06:17
Stopped working after last update.
Lagggy
by Laggariffic on 2020/07/03 23:42
Laggy
crashes every time I open
by PiedPiper95 on 2020/07/02 18:30
Useless app
New electric player
by 080148 on 2020/07/01 23:14
I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer. It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world. It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim. Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster. I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
Add Apply Pay
by jesz64 on 2020/07/01 22:42
Add apple pay for optimal experience
Crashes every time
by WTBuff12 on 2020/06/28 05:06
I would easily give this app a 5-star rating IF it would ever not crash moments after opening. Love Guitar Center!!! Do not love their app.
App crash
by rqkj on 2020/06/27 15:21
Not opening in iPhone
App Crashes
by Urban Fabric Music on 2020/06/26 11:24
I’ve tried for two weeks to open the app. It crashes every time. Please update.
Nice
by cfdhhgr on 2020/06/25 00:40
Sick
Found everything I needed
by Wmainard on 2020/06/24 23:33
Unlike lots of shopping sites, they had many specific search filters that always help you find what you need. This is very helpful if you are looking for 1 specific item.
So many glitches
by I'mJustSwell on 2020/06/22 20:03
Often doesn’t populate search results or saved searches. I find I have to sign out and sign back in 60% of the time to reboot it. It doesn’t always work the first time.
App Crashes. Doesn’t even open
by jamesgod on 2020/06/22 14:12
App tries to open and crashes. Tried un-installing and reinstalling.
App won’t load. Crashes when I try to open it.
by pinknosedmole on 2020/06/21 21:45
Awful app.
Glitchy at best but better than website
by chriscoop89 on 2020/06/20 06:34
Super glitchy can’t even read this as I type
App crashes before you can do anything.
by ChristianRobbins on 2020/06/19 18:44
It’s been doing this for months. Fix it already. It’s so annoying.
TOO MANY BUGS DOESN’T EVEN OPEN!!!
by nickandcake on 2020/06/18 18:31
There are wayyyy too man bugs with this app. Half of the time I can’t even get it to open let alone go to the page I want. Very disappointed!
Opens then immediately closes
by Romdos on 2020/06/18 15:13
The title says it all. Tried rebooting phone but still doesn’t work. Worthless app.
App won’t start
by poolef on 2020/06/18 14:31
iPhone 11, latest FW (13.5.1). The app starts then immediately quits. Useless!
Just got the app
by louiielouiee on 2020/06/18 14:14
Hello just downloaded the app and it just closes on me. I have restarted my phone and when I come to open it , it opens and closes right away. Would like to shop on the app not just website. 1 Star for now until it’s fixed
Wack af application
by vincedowd on 2020/06/17 19:38
The app doesnt even work, it closes everytime it is opened
It boots me off and wont let me do anything
by mrknow it all on 2020/06/16 22:33
Hey it keeps crashing i was wondering if u guys can fix it?
Customer service online is horrible
by Igoforthekill on 2020/06/16 22:26
I’ve shopped at GC for a long time and have spent more money than I should. The staff at my local store were awesome, but online customer service is terrible. I contacted them 5 times and only got a response from one person in 4 days. Each staff member said they’d call back, but none never did. There was a Verifications issue and they never contacted me, I had to contact them. At this point I’m hoping everything is ok with my package so I don’t have to contact again.
App Crashing
by DoctorJā on 2020/06/16 19:19
I have used this app frequently for years but now each time I open it the thing crashes. It’s been like this for weeks. Please fix it.
App crashes
by Uts2141275 on 2020/06/16 15:11
I haven’t been able to open this App. Every time it crashes.
App is crashing, won’t load.
by FreeFlowMusic on 2020/06/13 21:17
Great store, terrible app.
Literally the only problem is that it glitches
by dmanghosty on 2020/06/13 02:49
When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now. The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍 Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse... Update 2: My wish lists are missing again today.
Network error?
by jatboy5000 on 2020/06/12 12:16
Thought I’d try the app to search for used drum gear. Shows 202 items found but only shows the first page of six or so. Then “network error no search criteria found” error comes up and the rest of the listings are no where to be found. Uninstalled. Back to my mobile web bookmark that actually works.
I love Guitar center
by mano curioso on 2020/06/12 01:10
The best store ever in allways
Crashes on start up
by MrsJohnny on 2020/06/11 19:02
I haven’t even had the opportunity to use the app. Every time I click to open it, it closes. I’ve uninstalled and reinstalled and still no luck. I placed an order and wanted to track it but I guess I can’t use the app to do it. Will be uninstalling permanently now.
Another drive
by Bkwalters on 2020/06/10 04:13
While I applaud how your store in Farmington Michigan is handling the Covid situation, I am disappointed by your salespersons error. I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands. The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them. Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “. Frustrating!!!!
Doesn’t even open
by TwoDotsHater on 2020/06/10 01:25
The app crashes every time I try to open it. Very cool.
Garbage
by ajlamb9 on 2020/06/09 00:45
They give you the option to do a gift card. Doesn’t go through so you call customer support and they tell you to go in because e-gift card and gift cards are a huge fraud problem. Asked if I can do curb side pick and they said no. I didn’t have a mask with me and didn’t feel like going in because I was pressed for time so went to Sam Ash and didn’t have any issues.
Works part of the time...
by The B.S. Watcher on 2020/06/08 15:32
This app is really great when it actually works.
Cool
by gustav sla on 2020/06/08 04:26
Love it
Great for checking local stock but no Facebook login
by BJo.Guitar on 2020/06/07 15:32
The app is fast and easy to use especially when verifying local in-stock availability. But if you use Facebook login for your Guitar Center account, it’s not available in the app and you’ll have to switch to a browser. A glaring oversight.
frequently crashes with search limiters
by itlum on 2020/06/07 14:50
i’d give it 5 stars if any of the features worked
Update Broke App
by Marplot's 2 Cents on 2020/06/07 14:41
App was great. New update doesn’t work. Open app then before it is fully open it shuts down. Please fix ASAP. Otherwise Musiciansfriend will get the business.
Search doesn’t work
by razz9904 on 2020/06/07 11:58
Please fix the search function. It stopped working. Every search comes back with no items found.
Crashes immediately
by Sparklianite on 2020/06/07 03:48
I can’t even do anything
App crashes upon opening
by Ghdd on 2020/06/06 14:34
Please fix! Would love to be able to use this app. Thanks.
Time is YOURS not OURS.
by 2 timing 4 you on 2020/06/06 14:31
Slow delivery. Cost more than anyone. Overpriced. But when YOUR the only go to? We have. .... to wait it out. We spend top dollar. Why not be a top store for us. On the road, when your desperate , and you Need equipment right then, or yesterday ? Even when you drag out everything in your Equipment box. There is always something left behind that’s frustrating enough. Still ,Go out and play. Right? Extra load on the mind. When getting in tone , takes longer to concentrate. That’s a drag.
Crashes instantaneously
by DarthVldr on 2020/06/05 14:42
Good, although unstable, when it worked. But the current update crashes on start up so is unusable.
Guitar center
by Matthew Martorana on 2020/06/04 11:16
It’s is a good app
Won’t even open - immediately crashes
by techiegene on 2020/06/04 03:22
I’ve twice r tried installing this and both times the app crashes as soon as it opens.
Broken App
by fizzylogic on 2020/06/04 02:18
This app doesn’t work. Nothing else to be said
Literally instant crash on opening app.
by bivanov on 2020/06/03 18:23
Pls fix.
Keeps crashing
by PicAgalaxy on 2020/06/02 18:12
The app meeps crashing. Tried to close all instances and reboot the phone but the issue still persists.
So many bugs. App is terrible. Can’t search anything
by Fattsmelson360 on 2020/06/02 15:45
I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.
Needs Update
by Tasmaster113 on 2020/06/02 10:31
Always force closes
Never got it to work
by BN01015 on 2020/06/02 00:44
Had this app for about a week and was never actually able to use it. It would crash every single time within a second of trying to launch it. Because if this issue, this is quite possibly the worst app I have ever interacted with.
Can’t buy anything !
by Bullshitcarl on 2020/06/01 16:27
Plenty of great gear to look at. But it does me no good when I can’t buy any of it! When I add products to my cart and try to check out, it just keeps going back to the same page. I could never actually purchase any of it. Update: now, it won’t allow me to see all the stores where certain products are a available. I live in LA county and it only shows me guitar center shows in to the east of me (in Orange County , San Bernardino County, etc) . It shows me ZERO stores in my actual area , including my home store. FIX THIS!
Crashes every time I open it
by 123456778903017 on 2020/06/01 14:08
Just downloaded it and I can’t open it on my iPhone XS MAX. Crashes every time. Waste of time and space...
Guitar center app
by ghughes2 on 2020/06/01 05:24
Wish there was a way to see if a product was available at my local guitar center.
Crashes on open
by BakonSandwich on 2020/05/31 16:42
Every time I try to open, it crashes on an iPhone XR
Doesn’t work on iPhone 11 Pro Max
by Uke Player 72 on 2020/05/31 16:20
I have an iPhone 11 Pro Max with the latest updates and the app immediately crashes. I have deleted and reinstalled multiple times but it still won’t open.
Broken
by Funny Bone breaker on 2020/05/30 22:07
App constantly closes the moment I open it up. I’m using an iPhone 11 Pro Max with the latest software update.
Unpleasant experience
by Fjjcknvcj on 2020/05/28 17:53
The App is ok. Bought a new guitar and came without tremolo bar. Waisted my time with customer service and had to deal with some guy who tried to sell me other stuff and push me to share my credit card info instead of solving my problem... long story short; I dropped a comment but it wasn’t displayed. Instead, they started showering me with their emails... I’ve had other successful purchases through the app. This is more about one specific purchase/experience.
Not working
by vontae so geeked on 2020/05/28 13:49
The app is acting up at the moment
VERY INCONVENIENT
by Lemagaia89 on 2020/05/28 01:05
It’s pretty horrible! It won’t open. And when it does, I can’t even pay my card that I have with them online. Needs a lot of work.
Need better in store inventory updates
by Phatninja4eva on 2020/05/27 16:47
I Have ordered a few times from the app and I love how it shows what items are in stock in the specific store for curbside pick up. However twice my orders have been delayed because they have to get a item shipped to their store EVEN THOUGH it says that the item was in stock in that store to begin with. Employees at GC can’t do anything for it and check store to see inventory. GC says it’s a miscount on items on the floor. This happened twice and it’s hard to get something returned as well!
Pages never load
by TheStratist on 2020/05/27 15:01
I am so frustrated with this app. The pages never load. I can sit here all day while it spins and spins but I can never actually shop because I thing loads.
seriously?
by goddammit.allen on 2020/05/26 22:35
...there have been the same complaints for months and nothing done, not even a written response to a single person...hopefully they’re not going out of business but honestly 🤷🏼 I’ll just stick w Sam Ash...
Thanks Guitar Center
by ChelseaKelsea on 2020/05/25 21:46
Guy answered the phone working from home with kids in the background but helped me out and remained professional. You’re doing a huge service for all us musicians
Crashes immediately
by obfuscatedcode on 2020/05/25 19:02
I open it, it crashes.
App crashes
by Blaque82 on 2020/05/25 17:09
App keeps on crashing
broken
by editbrain on 2020/05/25 13:58
the latest update will open, but immediately closes
Stop working
by Vincenzo tinturia Fan on 2020/05/25 10:53
I updated everything on my phone and it doesn’t stay open , fix it please.
PLEASE FIX THIS!!!
by OBITO16691 on 2020/05/25 06:28
Everytime I go the app it keeps kicking me out of the app I try so many times it doesn’t works So fix this bug☹️
My experience over 2 days.
by INFORMATION ENGINEER-20 YEARS on 2020/05/24 20:40
I’ve tried the past 2 days to RESET MY PASSWORD. FOR SOME REASON, it keeps TIMING OUT before I can complete the transaction. This is very frustrating, because I wanted to build a list of combo amps (to do my homework from), before I chose a specific model to PURCHASE. I then called “customer service”, and AFTER WAITING 20 minutes for an associate I was told I could not be helped with anything than them sending me a link EXACTLY LIKE I JUST TRIED NUMEROUS TIMES UNSUCCESSFULLY. THIS IS NOT A GOOD SIGN for our future business relationship. Fix your APP. I DON’T have 3 hours to WASTE.
Good app
by kyrie2inthebuilding on 2020/05/24 01:25
Good app and this company has good stuff!
App Filter doesn’t Work
by BodomReaper13 on 2020/05/23 19:15
All the good reviews on here are about the store itself and not the app. The app itself is decent for generic browsing but the filtering does not work when multiple filters are applied. If I try searching with Used and Electric Guitar filters applied the entire store inventory shows up.
STILL CRASHING
by CarnivorousMonk on 2020/05/23 18:38
Your stores aren’t open during this plannedemic so it’s not like y’all don’t have time to fix it... people have been complaining for weeks now. Is another update coming?
Crash
by MooseMommy on 2020/05/22 18:49
App worked amazingly for a while. Now every time I open it it immediately crashes! You can't do anything on it right now. Someone fix this.
Real Customer Service.
by guitargolf on 2018/08/25 17:50
I had an issue exchanging an item at the Tehama Ridge store in Ft Worth Tx, where I buy everything from Jon who’s awesome. He was gone the day I was going in to make an exchange and the manager that day said over the phone to come right in , and we should be able to work something out since it’s past their 45 day policy. I did have the Pro Plan which I was told allows 60 days for a return or exchange which I was still within. After the manager says come on in, I went right over and I asked for her, and they ALL said she wasn’t in. Imagine that. The 5 people standing around at the register all knew about this, which I didn’t think was a big deal. I said ok, but I will not be back to this store, and one young man , said no problem, by. I went to see Zach at the Ft Worth Hulen store after contacting customer service at their corporate office. He was awesome, took care of the exchange and I was out of the store which is 30 minutes further for me, within 15 minutes. Great Customer Service!!!! We’ll drive the extra 30 min.
So many bugs. App is terrible. Can’t search anything
by Fattsmelson360 on 2020/06/02 15:45
I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.
Works great, usually!
by Just.Ice.T on 2018/12/07 12:07
Typically, the app runs fine. I’ve been using it for a while now. Just browsing, sometimes it crashes when you’re right in the middle of searching for something. I think the biggest (and most frustrating) problem I’ve had is with checkout. If you use a coupon (like the 15% off deals the send out all the time), make sure what you want is in your cart and wait until the payment screen to input it. Not the very first “proceed to checkout” screen. It’ll glitch somewhere in between the two. If you input the coupon on the first screen, it’ll mess up when you get to payments. But now you can’t go back and redo it, because the system already “used” your coupon. What follows is a very long and difficult conversation with Guitar Center employees. Luckily, the guys at my store know me, and know I wouldn’t try to double dip a coupon like that. I like Guitar Center a lot, and I want to see it prosper. I understand this app has a lot of data and variables that it must sift through, so I get why it glitches. It’d just be nice to not have to go through limbo with it.
New electric player
by 080148 on 2020/07/01 23:14
I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer. It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world. It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim. Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster. I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
Fresno Guitar Center
by Sweet 7328 on 2018/01/10 00:06
Great service on my 1964 Welson Electric Guitar!! Also went in and ordered a Yamaha APX500lll black thin line acoustic guitar and the next day I received a e-mail with a tracking # that the order was sent !! That's quick service!!!! Staff was very helpful with my purchase also of a capo , picks , clip on tuner , and a gig bag !! I had a few questions and they were very patient with me trying to find what I needed and what was best for my needs !!! Once my guitar arrives and I pick up my 1964 Welson , I will not hesitate to purchase other products I will be needing !! What a nice experience to walk into a store and the staff not only makes you feel comfortable but also welcomes your questions !!!
Surprisingly Horrible... For a Long Time
by Bristophocles on 2019/12/27 14:18
GC app has always, always stunk. At least at this point I can actually stay logged into my account and basically browse items without everything screwing up or crashing... sort of. Search refinement doesn’t work on iPad, so good luck sifting through thousands of guitars. Still not ready to actually try to place an order through the app again - too scared/scarred from previous experiences that were frustrating and impossible to place an accurate order through the app. I am a loyal GC customer, even if every time - EVERY TIME - I order a “new” guitar they try to pass off a floor model or a damaged/returned item and I have to go through the return process to “have one shipped directly from the warehouse.” They have a great selection and always good promos. But the app is a poor approximation of their web experience, which is average at best and horribly buggy if one is being completely honest.
Tested customer
by Hyguyfytdtdhgygyydyytrddfg on 2019/08/26 05:27
Have tried many small Ma and Pa shops just felt the need to support. But they just couldn't deliver anything i couldn’t find myself on the internet for the same price. I imagine we were both shopping in the same place. Not much help there. And no discount with zero freebies. Guitar Center however has most everything you want to hold feel and play, i have made 5 major purchases through them and it has always been a good positive feeling during it all. Thank you Guitar Center for the trusting partnership.
Another drive
by Bkwalters on 2020/06/10 04:13
While I applaud how your store in Farmington Michigan is handling the Covid situation, I am disappointed by your salespersons error. I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands. The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them. Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “. Frustrating!!!!
Best customer service awesome managers/employees
by frank37denzi on 2019/02/14 19:59
I have nothing but great things too say about guitar center (Nordhoff/valley)! I’ve bought several items from them two guitars/amps/etc and the whole process has been flawless best part guitar/amps go on sale a week or so later no problem they got right up in there and honored the sale price..... like I said unbelievable customer service/ great selection/unbeatable prices/shout out to the managers and all the really helpful employees it’s cause of you’re attention to detail I’ll be a lifelong customer🙏👍
Guitar Center Family
by miigwan5 on 2019/10/22 00:42
Being married to a RN (travel nurse) we find ourselves in many locations. In the last year I/we have purchased a few guitars, amplifiers, and accessories with purchases from many locations within the US. At all locations we were greeted in a friendly manner and answered all questions in a professional courteous manner. I would be hard pressed to even entertain the idea of going anywhere else to start my search for any musical related item.
If I could give this app a worse rating I will
by sobercoolcat on 2019/07/17 17:09
Trying to order thru this app is very aggravating. All I wanted to do was order strings for my ukulele. I’ve bought instruments, music books and accessories from guitar center. The service at the stores is excellent but the app has me wanting to never shop there again. How many times do I have to add my phone number? 17 times before it finally allowed me to put my order in. I’m beginning to think that I can better get my supplies for my ukulele elsewhere. Oh.. did I mention the constant crashing of the app. What happened guys? Your app at one time was awesome! Your app was what got me to become your customer and now you app is what is driving me straight to your competitors!
Guitar Center - my review
by R Phoenix Player on 2019/03/16 17:15
Guitar Center is nothing but awesome. Best music, instrument store that exists. Cool sales folks who are honest and always willing to answer all my questions on the spot and offer great suggestions. I’m not rich and they don’t hold it against me, they hook me up with the Best gear that I can get for my bucks and I’ve never been let down with any purchase I’ve ever made. I have some great guitars, drums, and gear only because Guitar Center exists.
Literally the only problem is that it glitches
by dmanghosty on 2020/06/13 02:49
When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now. The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍 Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse... Update 2: My wish lists are missing again today.
Need better in store inventory updates
by Phatninja4eva on 2020/05/27 16:47
I Have ordered a few times from the app and I love how it shows what items are in stock in the specific store for curbside pick up. However twice my orders have been delayed because they have to get a item shipped to their store EVEN THOUGH it says that the item was in stock in that store to begin with. Employees at GC can’t do anything for it and check store to see inventory. GC says it’s a miscount on items on the floor. This happened twice and it’s hard to get something returned as well!
Guitar Center - Kendall
by Dicktracy4120 on 2018/12/12 14:58
Great store with knowledgeable and helpful staff. I have purchased a lot of gear and merchandise from them over the years. Great specials and the few times I’ve needed to return an item, there was never an issue. Best part, they encourage playing instruments, without badgering customers to make a sale, as so many other music outlets do. Thank you Guitar Center - Kendall
Customer service online is horrible
by Igoforthekill on 2020/06/16 22:26
I’ve shopped at GC for a long time and have spent more money than I should. The staff at my local store were awesome, but online customer service is terrible. I contacted them 5 times and only got a response from one person in 4 days. Each staff member said they’d call back, but none never did. There was a Verifications issue and they never contacted me, I had to contact them. At this point I’m hoping everything is ok with my package so I don’t have to contact again.
App somehow gets worse with every update.
by Lost thanks to Waze on 2019/10/12 17:30
I have used this app for awhile now. A few updates ago the ability to search stores and then link directly to that store to search inventory there stopped working. Since then, another update and not only is that function still not working, the whole app is glitchy, slow (when it’s not freezing entirely), and just plain frustrating. Not sure what IT initiative is driving this continuous quality decline but it sure seems like nobody is actually testing the user functionality of new versions before releasing them.
I really wanted it to work
by Bchair on 2018/02/23 22:33
A mobile app would be so much better than the website! So I downloaded and started using it. Awesome! Then I used the following path: Used gear->used basses->used electric basses->filter results. Freezes every time on the filter options screen. Every time I have to restart the app and try again with the exact same results. It’s a bummer, especially because when I do the same search but for used amps it flows seamlessly, no freezes whatsoever. Please fix it folks and I’ll keep using it, and will revise my review.
I just wanted what I paid for.
by Kirk Godspeed on 2018/06/27 15:44
I had pro coverage on my JBL Speakers 5 that had been broken. I first was told to print out the labels and pay for shipping myself but because I didn’t understand why I had to ship myself when I paid for pro coverage I came back to ask again. Then I was told they would ship it for me. Finally that was done and I end up receiving my money back though e-gift and it ends up not even being enough to pay for the speakers I originally had. But because of time I decided to buy another pair of speakers. I just want what I paid for “Pro Coverage” I got “Minor League Coverage”
CANT EVEN OPEN THE APP
by brit_tay520 on 2020/07/22 03:27
I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
Guitar Center Riverdale, Utah
by Bloodshed4me on 2018/10/10 21:50
I have had the best guitar instruments, effects, and accessories thru this store. I have bought a Les Paul Studio and a Jackson Soloist which have provided everything I need in a guitar. I bought a Boss GT 10 and recently an HELIX LT which has the most amazing effects set up. I thank Troy, Nick, and Ryan for giving me the professional advice and salesmanship to keep my gripes to an absolute minimum. LOL. Driskel Dicus
Guitar trade-Ins
by done with guitar center on 2019/09/19 04:37
I used to think guitar center was fair in dealing with used guitars. My guitars are pristine and even though I planned on buying another guitar from San Marcos guitar center they only offered me about 35% of the retail value for my guitar. I then tried to buy a Godin guitar but had to order it many weeks ahead of time. I found it on another web site for cheaper and they shipped it to me within days! Obviously Guitar Center does not care as much as they used to. From now on I’ll only go there simple items like cords and picks, but nothing big.
Great staff very helpful
by Flying Blue Shark on 2019/06/28 21:24
On my last visit to guitar center I purchased a nice vox amp and the staff were instrumental in me making a good decision to purchase the one I did over a more expensive yet not really that useful to me due to my playing type marshall. This is just one occasion out of many where they have steered me back into the right mindset.
Pretty Good App
by McFluffy94 on 2018/04/19 17:18
I enjoy using the app over the website; however, I do wish that you could sign into your account through Facebook on the app. I created my account on my laptop with my Facebook but I can’t sign in through the email and password route and having the ability to just sign in through Facebook would be a lot easier.
Good job!
by vuhnilla on 2019/08/08 06:29
This app is amazing, way better than the website where everything loads very slow because of so many little things on the website. The app runs smooth, no lag or anything. People have to download the app instead of using the website😂
App and website not user friendly
by jackspop777 on 2019/05/04 00:05
When you try to sort from price low to high it keeps switching back to relevant and will not let you look at multiple pages and sort from price low to high ... this is a ridiculous time waste
Can’t buy anything !
by Bullshitcarl on 2020/06/01 16:27
Plenty of great gear to look at. But it does me no good when I can’t buy any of it! When I add products to my cart and try to check out, it just keeps going back to the same page. I could never actually purchase any of it. Update: now, it won’t allow me to see all the stores where certain products are a available. I live in LA county and it only shows me guitar center shows in to the east of me (in Orange County , San Bernardino County, etc) . It shows me ZERO stores in my actual area , including my home store. FIX THIS!
See what I need to see with specs.
by malraso on 2020/04/12 21:05
With this easy to navigate app. I get to see what I need to see, and read the specs I need to in order to check out the latest equipment without hearing people trying to show off the latest hard rock riff they have been working on . I like it.
Dishonest!
by Sonic_Sr on 2019/01/13 04:48
I wrote a review within the app based on the guitar I wanted and the sales process. The review was less than favorable and included the location and name of the employee who served me. He tried to sell me a damaged guitar at full price! He got it from the back room, the package was open and damaged (as well as the guitar) and was even missing parts! He tried to get me to pay for it before inspecting the item. He knew of the damage but explained it was the last one. I declined the sale and went elsewhere for my purchase. I will never go back! Albuquerque, NM
Time is YOURS not OURS.
by 2 timing 4 you on 2020/06/06 14:31
Slow delivery. Cost more than anyone. Overpriced. But when YOUR the only go to? We have. .... to wait it out. We spend top dollar. Why not be a top store for us. On the road, when your desperate , and you Need equipment right then, or yesterday ? Even when you drag out everything in your Equipment box. There is always something left behind that’s frustrating enough. Still ,Go out and play. Right? Extra load on the mind. When getting in tone , takes longer to concentrate. That’s a drag.
DO NOT BUY USED GEAR
by Duck is taken. on 2018/08/25 22:53
I had been saving up for a drum set for a while and searching for the perfect one. One day a new item popped up and it fit my criteria perfectly, so I decided to buy a 700$ gift card buy the drum set along with new heads and cymbals. Then, after I order the drum set, I get an order confirmation saying the USED item is backordered. A USED item, there’s ONE. So I called, and apparently a guy bought it already, and they decided not to take it off their inventory. Now I’m searching for a new one, still haven’t found the right one.
Excellent App
by garyd556g on 2018/09/03 20:22
This App is great because it not only gives you the ability to order new products, but it also show a line of used product. Which in these tough times can be a blessing. And definitely use the Gear Pay Card for purchases.
Not Too Bad...
by n8watkinz on 2018/06/21 11:16
The app is pretty good. It’s easy to search, view inventory at individual stores, and order. My only complaint is that the app seems to crash fairly often. Otherwise, it seems to have improved since the last version.
I love this store
by BrownEyedPrincess1993 on 2019/11/26 06:28
I love this store it always has everything I could ever want, if not in store, then online. They have everything for vocal & instruments I would like to play at some point in my life. But I wonder if they have vocal, guitar, piano & dance lessons. I’m not sure if they do or not, but I would love that =)
Fun Times Dreams Do Come True
by Broke but Blessed Anyway on 2019/10/09 16:07
A great experience whenever I call and bug them with questions, instead of driving there... love shopping/ dreaming/then PURCHASING there. They make it fun and interesting and do DEALS FOR US BROKE MUSICIANS, always finding the best fit at the lowest price... great staff... fun to work with... we are blessed they are here in our town !!!
Best place for used pedals
by JasonGraves on 2018/10/26 22:36
The quest for tone is a noble one. Treacherous and pricey is the path. If you shall seekith the tone of the gods, may your journey be an affordable one. Forever start your quest here.... in the used pedal section. Get the same pedal for half the price. If thou desires a virgin pedal unsoiled by man or beast, then I pray you find the sorcerer at musiciansfriend for he offers free shipping and no taxes.
Trade made fair and easy
by Foxy Neighbor on 2019/03/23 21:04
Worked with Matt and Gabby at S. Portland, ME store. They helped me find the instrument I wanted and gave a fair and honest trade value for equipment no longer needed. I worked 25 years in retail management and know the difference between good and not so good service. I consider the great folks at G. C. To be top of the line for what they do. Thank you.
Could Be Great But Needs Work
by Andy2theT on 2018/08/28 13:12
This app could be really great; it’s got a streamlined experience for finding products. I love using it to find used gear around the country. However the app crashes pretty often and it’s annoying that when you order something it doesn’t show up in your orders to track. I always submit crash data so hoping it’s getting looked into.
Often Used Merchandise
by Fatsai on 2019/09/03 22:12
Purchased a Gibson guitar that was advertised, priced, and offered as new. Was called from the store that had it and advised was a scratched, damaged, over 2 years on the floor model. They offered a deep discount, but only after I questioned why used was being sold as new and only confirmed damage to the guitar (otherwise why discount so heavily?). When called main customer service was told this is fairly common for guitar center to offer merchandise as new on the site and app even though used and demo models. Buyer beware!!!!
Found everything I needed
by Wmainard on 2020/06/24 23:33
Unlike lots of shopping sites, they had many specific search filters that always help you find what you need. This is very helpful if you are looking for 1 specific item.
Great Idea... Poor execution
by Irate User on 2019/01/26 15:05
Well designed app. Unfortunately it’s implementation seems to be horrible and it’s completely non-functional. Any time you try to navigate to a product category the app just shows “no products found”. This was for a category that I’m pretty sure they have at least one product in (acoustic guitars). If you try to go to a store and search it’s inventory the app just hard crashes. Great idea guys but this needs to spend, I don’t know... *some* time in QA before you release.
Unpleasant experience
by Fjjcknvcj on 2020/05/28 17:53
The App is ok. Bought a new guitar and came without tremolo bar. Waisted my time with customer service and had to deal with some guy who tried to sell me other stuff and push me to share my credit card info instead of solving my problem... long story short; I dropped a comment but it wasn’t displayed. Instead, they started showering me with their emails... I’ve had other successful purchases through the app. This is more about one specific purchase/experience.
Great Service
by kmb306 on 2019/04/21 14:28
I love going to the Tacoma Guitar Center. I have found the staff very knowledgeable and extremely helpful. They usually have a large inventory of guitars and accessories. Yep, if you are looking for a new guitar or whatever, then you need to to need to check out Guitar Center. You won’t be disappointed.
Great App
by GuitarReviewer on 2019/06/23 15:38
So many great purchases with this store! I always come here on a regular basis for gear. There is no other guitar store like guitar center. The employees are very nice and know everything there is to know about the products at the store. All the guitars I have bought have been in great condition. Thank You Guitar Center!
Fairly priced quality
by WWWDave on 2019/05/15 00:54
Over the years, I’ve come to appreciate Guitar Center as a purveyor of quality merchandise and assistance to choose products suitable to customers, frequently suggesting instruments of equal or better utility to the customer at a lower price. Quite remarkable in these times.
Hello old friend
by BirdOfJay on 2019/03/16 19:51
I used to get all my gear from guitar center , it’s been many years. Today I was looking for a product that was literally sold out on every website that I visited. To my satisfaction guitar center had what I needed , will be coming here first for future purchases. Cheers
Love this place
by Metalartist on 2019/01/22 15:18
As a musician you always need something then not later. With the convenience of online shopping I can purchase stuff well in advance and have it delivered to my front door or pic up at my local Guitar Center!! Which btw are a great group of helpful gents and ladies!!
Can’t check out
by Mr. Basie on 2019/12/03 20:15
I always have a problem checking out. After making my product selection and I am ready to pull the trigger, the app always hangs up and will not allow the transaction. I always have to switch to a desktop/laptop to complete the process via a browser. Also, the app never accepts my Gear Card Rewards credit. Pretty useless if one cannot make a purchase.
Checking in!
by miigmaq5 on 2019/10/26 00:17
Hello, everyday I find myself checking into either whats sell ing today or my wish list it just checking whats’s new. You have become apart of my family no matter where we go or what store I walk into, thanks.
Rating Trends
69,71,68,82,87,91,67,81,73,81,75,90,68,63,60,73,64,61,42,46,50,59,44,49,51,45,56,58,43,58,63,56,53,57,49,48,58,49,59,55,53,54,43,53,71,52,45,40,45,38,47,55,41,52,51,37,58,35,44,52,44,35,53,41,50,47,32,50,39,0,75,43,45,43,49,38,32,49,59,54,53,51,42,37,34,56,65,54,3,50
All Versions
5.0
56,143 total
 5
48,157
 4
5,395
 3
1,434
 2
381
 1
776
Current Version (2.8)
5.0
55,452 total
 5
47,550
 4
5,333
 3
1,427
 2
378
 1
764
Version History
More...
Screenshots
Search Visibility
App name
guitar center: Shop for Gear
Description
Introducing the guitar center mobile app. You can shop on the go, get personalized notifications, explore product reviews while in the store and much more. All the gear you can ever imagine is right in the palm of your hand. For access to your favorite brands and gear, anytime and anywhere, download our free app and find your sound. Features: • Save Searches to get notified when new items arrive that match your specific search criteria. • Set Product Alerts to find out immediately about price drops, item availability and special sales. • Browse the Used Gear section to easily locate exactly what you’re looking for, at the right price. • The Barcode Scanner scans products in the store to bring up reviews and view additional content. • Wish List allows you to build your dream gear list or scan a product in the store to add it directly. • Shop our entire selection from acoustic and electric guitars, ukuleles, basses, drums and keyboards, to microphones, speakers, amps and headphones. • Music gear from all of your favorite brands including Yamaha, Fender, Livewire, Taylor, Shure, Martin, Gibson, PRS, Pioneer, Epiphone, Ibanez, JBL and more.
Hiking
by Rainbow Missy on 2020/08/07 23:40
Just HMU uhh niobium n pujkkmmmg cc
Quit going backwards!
by HRWBIII on 2020/08/02 04:37
Every time I pick a brand of guitar the list go back to A. Why can’t I continue where I left of? If I leave off at Fender and want to scroll to Ibanez it would make things easier rather than go backwards.
Needs bug fixes
by ogbassboi on 2020/07/29 19:01
I have had placed many orders in the app and there would be times where it would say that I have to orders available.
Great app
by Egizzle757 on 2020/07/29 01:20
A little slow, but it’ll do
Professional
by gayboi dixx on 2020/07/28 02:46
Professional format of a online shopping app
App Not functioning
by dwswolf on 2020/07/25 22:02
Upgraded app and it crashes every time I open it. It doesn’t even get past the main screen. I’m running iOS 13.5.1 and Sadly I didn’t have any issues with the previous version. Sadder yet can’t go back to the older version. I hope you’re planning on fixing this soon.
Crashes immediately on iPhone X
by Rossrose on 2020/07/25 13:26
Crashes immediately every time I open it on my iPhone X as of July 27, 2020.
CANT EVEN OPEN THE APP
by brit_tay520 on 2020/07/22 03:27
I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
App is broken
by gregplaysdrums on 2020/07/21 02:24
Won’t load at all, just crashes every time.
Crashes on open every time
by CubbieBlueNWI on 2020/07/20 15:37
App will not open on my iPhone 11 Pro with latest OS. Crashes before I can select location permission. I’ve tried restarting phone. Nothing works.
Crash into nothing
by cavernsound on 2020/07/20 00:32
Love to review this app. But I’ve never been able to open it. It crashes every time I try to use it. iPhone XR
App doesn’t even open now
by wenger828 on 2020/07/19 14:38
App fails to even open now.
Useless
by LouHudson on 2020/07/17 03:57
Blows up on load. And yes, my software is updated and so is the app.
App is broken
by dj80122 on 2020/07/15 18:32
Used to work great but now on an iPhone 8. Immediately crashes on start up. Please fix as I loved this app before. Have tried reinstalling updating etc. other people are having this problem so please look into it.
Crashes within seconds
by PlagueArchitect on 2020/07/13 18:35
iOS 13 on iPhone 7 and I cannot even launch the app. Just opens and closes within seconds.
Crashes immediately every time
by JBChristian on 2020/07/12 22:06
I'm hoping they'll resolve this issue soon. I've reset my phone but it's still doing it. I'll try re-installing next.
Guitar center
by angelnightt88990 on 2020/07/12 12:16
Cool app
App crashes
by Rockcop222 on 2020/07/11 20:12
I can’t get the app to quit crashing on my iPhone. I have uninstalled and reinstalled it...but it still crashes.
The app is bad.
by BryceBaker122 on 2020/07/10 14:21
It’s always crashing. I’ve not been able to even open the app in over a week and I’ve checked for updates. It’s just trash.
Crash
by Vic42670 on 2020/07/10 10:41
I don’t open the app daily or even weekly in a lot of cases , but as if this morning when I try to open the app it crashes every time .i checked to make sure it was updated and shut down and restarted the iphone . None of which helped , the app still crashes as it’s trying to open. I shall keep trying to open it throughout the day but am not confident anything will be fixed.
Keeps crashing
by Elivas214 on 2020/07/08 19:25
It won’t even let me open the app. It kept crashing as soon as I clicked on the app.
Bad!
by Ridge_R on 2020/07/08 14:18
The app keeps crashing every time I open it.
App crashes
by Edubbb on 2020/07/08 00:59
The app crashes every time I open it so until I can try it it’ll be a 1 Star
Crashes - Won’t Run - iPhone SE 2020
by Jordan928477 on 2020/07/07 13:58
I see a brief flash of the sign-up dialog as the app disappears. I’ve force-killed the app and restarted the phone but with no improvement.
Notification Spammer
by BarryG319 on 2020/07/06 18:03
Sends promotions via push notification by default. Not acceptable, even if it’s allowed.
App crashes on launch
by Direck1991 on 2020/07/05 16:57
iPhone XR vs 13.3.1 Was working when first installed until I searched and started browsing. Then it just crashes every time on startup
Stopped working
by tapioca123xyz on 2020/07/05 06:17
Stopped working after last update.
Lagggy
by Laggariffic on 2020/07/03 23:42
Laggy
crashes every time I open
by PiedPiper95 on 2020/07/02 18:30
Useless app
New electric player
by 080148 on 2020/07/01 23:14
I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer. It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world. It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim. Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster. I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
Add Apply Pay
by jesz64 on 2020/07/01 22:42
Add apple pay for optimal experience
Crashes every time
by WTBuff12 on 2020/06/28 05:06
I would easily give this app a 5-star rating IF it would ever not crash moments after opening. Love Guitar Center!!! Do not love their app.
App crash
by rqkj on 2020/06/27 15:21
Not opening in iPhone
App Crashes
by Urban Fabric Music on 2020/06/26 11:24
I’ve tried for two weeks to open the app. It crashes every time. Please update.
Nice
by cfdhhgr on 2020/06/25 00:40
Sick
Found everything I needed
by Wmainard on 2020/06/24 23:33
Unlike lots of shopping sites, they had many specific search filters that always help you find what you need. This is very helpful if you are looking for 1 specific item.
So many glitches
by I'mJustSwell on 2020/06/22 20:03
Often doesn’t populate search results or saved searches. I find I have to sign out and sign back in 60% of the time to reboot it. It doesn’t always work the first time.
App Crashes. Doesn’t even open
by jamesgod on 2020/06/22 14:12
App tries to open and crashes. Tried un-installing and reinstalling.
App won’t load. Crashes when I try to open it.
by pinknosedmole on 2020/06/21 21:45
Awful app.
Glitchy at best but better than website
by chriscoop89 on 2020/06/20 06:34
Super glitchy can’t even read this as I type
App crashes before you can do anything.
by ChristianRobbins on 2020/06/19 18:44
It’s been doing this for months. Fix it already. It’s so annoying.
TOO MANY BUGS DOESN’T EVEN OPEN!!!
by nickandcake on 2020/06/18 18:31
There are wayyyy too man bugs with this app. Half of the time I can’t even get it to open let alone go to the page I want. Very disappointed!
Opens then immediately closes
by Romdos on 2020/06/18 15:13
The title says it all. Tried rebooting phone but still doesn’t work. Worthless app.
App won’t start
by poolef on 2020/06/18 14:31
iPhone 11, latest FW (13.5.1). The app starts then immediately quits. Useless!
Just got the app
by louiielouiee on 2020/06/18 14:14
Hello just downloaded the app and it just closes on me. I have restarted my phone and when I come to open it , it opens and closes right away. Would like to shop on the app not just website. 1 Star for now until it’s fixed
Wack af application
by vincedowd on 2020/06/17 19:38
The app doesnt even work, it closes everytime it is opened
It boots me off and wont let me do anything
by mrknow it all on 2020/06/16 22:33
Hey it keeps crashing i was wondering if u guys can fix it?
Customer service online is horrible
by Igoforthekill on 2020/06/16 22:26
I’ve shopped at GC for a long time and have spent more money than I should. The staff at my local store were awesome, but online customer service is terrible. I contacted them 5 times and only got a response from one person in 4 days. Each staff member said they’d call back, but none never did. There was a Verifications issue and they never contacted me, I had to contact them. At this point I’m hoping everything is ok with my package so I don’t have to contact again.
App Crashing
by DoctorJā on 2020/06/16 19:19
I have used this app frequently for years but now each time I open it the thing crashes. It’s been like this for weeks. Please fix it.
App crashes
by Uts2141275 on 2020/06/16 15:11
I haven’t been able to open this App. Every time it crashes.
App is crashing, won’t load.
by FreeFlowMusic on 2020/06/13 21:17
Great store, terrible app.
Literally the only problem is that it glitches
by dmanghosty on 2020/06/13 02:49
When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now. The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍 Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse... Update 2: My wish lists are missing again today.
Network error?
by jatboy5000 on 2020/06/12 12:16
Thought I’d try the app to search for used drum gear. Shows 202 items found but only shows the first page of six or so. Then “network error no search criteria found” error comes up and the rest of the listings are no where to be found. Uninstalled. Back to my mobile web bookmark that actually works.
I love Guitar center
by mano curioso on 2020/06/12 01:10
The best store ever in allways
Crashes on start up
by MrsJohnny on 2020/06/11 19:02
I haven’t even had the opportunity to use the app. Every time I click to open it, it closes. I’ve uninstalled and reinstalled and still no luck. I placed an order and wanted to track it but I guess I can’t use the app to do it. Will be uninstalling permanently now.
Another drive
by Bkwalters on 2020/06/10 04:13
While I applaud how your store in Farmington Michigan is handling the Covid situation, I am disappointed by your salespersons error. I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands. The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them. Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “. Frustrating!!!!
Doesn’t even open
by TwoDotsHater on 2020/06/10 01:25
The app crashes every time I try to open it. Very cool.
Garbage
by ajlamb9 on 2020/06/09 00:45
They give you the option to do a gift card. Doesn’t go through so you call customer support and they tell you to go in because e-gift card and gift cards are a huge fraud problem. Asked if I can do curb side pick and they said no. I didn’t have a mask with me and didn’t feel like going in because I was pressed for time so went to Sam Ash and didn’t have any issues.
Works part of the time...
by The B.S. Watcher on 2020/06/08 15:32
This app is really great when it actually works.
Cool
by gustav sla on 2020/06/08 04:26
Love it
Great for checking local stock but no Facebook login
by BJo.Guitar on 2020/06/07 15:32
The app is fast and easy to use especially when verifying local in-stock availability. But if you use Facebook login for your Guitar Center account, it’s not available in the app and you’ll have to switch to a browser. A glaring oversight.
frequently crashes with search limiters
by itlum on 2020/06/07 14:50
i’d give it 5 stars if any of the features worked
Update Broke App
by Marplot's 2 Cents on 2020/06/07 14:41
App was great. New update doesn’t work. Open app then before it is fully open it shuts down. Please fix ASAP. Otherwise Musiciansfriend will get the business.
Search doesn’t work
by razz9904 on 2020/06/07 11:58
Please fix the search function. It stopped working. Every search comes back with no items found.
Crashes immediately
by Sparklianite on 2020/06/07 03:48
I can’t even do anything
App crashes upon opening
by Ghdd on 2020/06/06 14:34
Please fix! Would love to be able to use this app. Thanks.
Time is YOURS not OURS.
by 2 timing 4 you on 2020/06/06 14:31
Slow delivery. Cost more than anyone. Overpriced. But when YOUR the only go to? We have. .... to wait it out. We spend top dollar. Why not be a top store for us. On the road, when your desperate , and you Need equipment right then, or yesterday ? Even when you drag out everything in your Equipment box. There is always something left behind that’s frustrating enough. Still ,Go out and play. Right? Extra load on the mind. When getting in tone , takes longer to concentrate. That’s a drag.
Crashes instantaneously
by DarthVldr on 2020/06/05 14:42
Good, although unstable, when it worked. But the current update crashes on start up so is unusable.
Guitar center
by Matthew Martorana on 2020/06/04 11:16
It’s is a good app
Won’t even open - immediately crashes
by techiegene on 2020/06/04 03:22
I’ve twice r tried installing this and both times the app crashes as soon as it opens.
Broken App
by fizzylogic on 2020/06/04 02:18
This app doesn’t work. Nothing else to be said
Literally instant crash on opening app.
by bivanov on 2020/06/03 18:23
Pls fix.
Keeps crashing
by PicAgalaxy on 2020/06/02 18:12
The app meeps crashing. Tried to close all instances and reboot the phone but the issue still persists.
So many bugs. App is terrible. Can’t search anything
by Fattsmelson360 on 2020/06/02 15:45
I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.
Needs Update
by Tasmaster113 on 2020/06/02 10:31
Always force closes
Never got it to work
by BN01015 on 2020/06/02 00:44
Had this app for about a week and was never actually able to use it. It would crash every single time within a second of trying to launch it. Because if this issue, this is quite possibly the worst app I have ever interacted with.
Can’t buy anything !
by Bullshitcarl on 2020/06/01 16:27
Plenty of great gear to look at. But it does me no good when I can’t buy any of it! When I add products to my cart and try to check out, it just keeps going back to the same page. I could never actually purchase any of it. Update: now, it won’t allow me to see all the stores where certain products are a available. I live in LA county and it only shows me guitar center shows in to the east of me (in Orange County , San Bernardino County, etc) . It shows me ZERO stores in my actual area , including my home store. FIX THIS!
Crashes every time I open it
by 123456778903017 on 2020/06/01 14:08
Just downloaded it and I can’t open it on my iPhone XS MAX. Crashes every time. Waste of time and space...
Guitar center app
by ghughes2 on 2020/06/01 05:24
Wish there was a way to see if a product was available at my local guitar center.
Crashes on open
by BakonSandwich on 2020/05/31 16:42
Every time I try to open, it crashes on an iPhone XR
Doesn’t work on iPhone 11 Pro Max
by Uke Player 72 on 2020/05/31 16:20
I have an iPhone 11 Pro Max with the latest updates and the app immediately crashes. I have deleted and reinstalled multiple times but it still won’t open.
Broken
by Funny Bone breaker on 2020/05/30 22:07
App constantly closes the moment I open it up. I’m using an iPhone 11 Pro Max with the latest software update.
Unpleasant experience
by Fjjcknvcj on 2020/05/28 17:53
The App is ok. Bought a new guitar and came without tremolo bar. Waisted my time with customer service and had to deal with some guy who tried to sell me other stuff and push me to share my credit card info instead of solving my problem... long story short; I dropped a comment but it wasn’t displayed. Instead, they started showering me with their emails... I’ve had other successful purchases through the app. This is more about one specific purchase/experience.
Not working
by vontae so geeked on 2020/05/28 13:49
The app is acting up at the moment
VERY INCONVENIENT
by Lemagaia89 on 2020/05/28 01:05
It’s pretty horrible! It won’t open. And when it does, I can’t even pay my card that I have with them online. Needs a lot of work.
Need better in store inventory updates
by Phatninja4eva on 2020/05/27 16:47
I Have ordered a few times from the app and I love how it shows what items are in stock in the specific store for curbside pick up. However twice my orders have been delayed because they have to get a item shipped to their store EVEN THOUGH it says that the item was in stock in that store to begin with. Employees at GC can’t do anything for it and check store to see inventory. GC says it’s a miscount on items on the floor. This happened twice and it’s hard to get something returned as well!
Pages never load
by TheStratist on 2020/05/27 15:01
I am so frustrated with this app. The pages never load. I can sit here all day while it spins and spins but I can never actually shop because I thing loads.
seriously?
by goddammit.allen on 2020/05/26 22:35
...there have been the same complaints for months and nothing done, not even a written response to a single person...hopefully they’re not going out of business but honestly 🤷🏼 I’ll just stick w Sam Ash...
Thanks Guitar Center
by ChelseaKelsea on 2020/05/25 21:46
Guy answered the phone working from home with kids in the background but helped me out and remained professional. You’re doing a huge service for all us musicians
Crashes immediately
by obfuscatedcode on 2020/05/25 19:02
I open it, it crashes.
App crashes
by Blaque82 on 2020/05/25 17:09
App keeps on crashing
broken
by editbrain on 2020/05/25 13:58
the latest update will open, but immediately closes
Stop working
by Vincenzo tinturia Fan on 2020/05/25 10:53
I updated everything on my phone and it doesn’t stay open , fix it please.
PLEASE FIX THIS!!!
by OBITO16691 on 2020/05/25 06:28
Everytime I go the app it keeps kicking me out of the app I try so many times it doesn’t works So fix this bug☹️
My experience over 2 days.
by INFORMATION ENGINEER-20 YEARS on 2020/05/24 20:40
I’ve tried the past 2 days to RESET MY PASSWORD. FOR SOME REASON, it keeps TIMING OUT before I can complete the transaction. This is very frustrating, because I wanted to build a list of combo amps (to do my homework from), before I chose a specific model to PURCHASE. I then called “customer service”, and AFTER WAITING 20 minutes for an associate I was told I could not be helped with anything than them sending me a link EXACTLY LIKE I JUST TRIED NUMEROUS TIMES UNSUCCESSFULLY. THIS IS NOT A GOOD SIGN for our future business relationship. Fix your APP. I DON’T have 3 hours to WASTE.
Good app
by kyrie2inthebuilding on 2020/05/24 01:25
Good app and this company has good stuff!
App Filter doesn’t Work
by BodomReaper13 on 2020/05/23 19:15
All the good reviews on here are about the store itself and not the app. The app itself is decent for generic browsing but the filtering does not work when multiple filters are applied. If I try searching with Used and Electric Guitar filters applied the entire store inventory shows up.
STILL CRASHING
by CarnivorousMonk on 2020/05/23 18:38
Your stores aren’t open during this plannedemic so it’s not like y’all don’t have time to fix it... people have been complaining for weeks now. Is another update coming?
Crash
by MooseMommy on 2020/05/22 18:49
App worked amazingly for a while. Now every time I open it it immediately crashes! You can't do anything on it right now. Someone fix this.
Real Customer Service.
by guitargolf on 2018/08/25 17:50
I had an issue exchanging an item at the Tehama Ridge store in Ft Worth Tx, where I buy everything from Jon who’s awesome. He was gone the day I was going in to make an exchange and the manager that day said over the phone to come right in , and we should be able to work something out since it’s past their 45 day policy. I did have the Pro Plan which I was told allows 60 days for a return or exchange which I was still within. After the manager says come on in, I went right over and I asked for her, and they ALL said she wasn’t in. Imagine that. The 5 people standing around at the register all knew about this, which I didn’t think was a big deal. I said ok, but I will not be back to this store, and one young man , said no problem, by. I went to see Zach at the Ft Worth Hulen store after contacting customer service at their corporate office. He was awesome, took care of the exchange and I was out of the store which is 30 minutes further for me, within 15 minutes. Great Customer Service!!!! We’ll drive the extra 30 min.
So many bugs. App is terrible. Can’t search anything
by Fattsmelson360 on 2020/06/02 15:45
I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.
Works great, usually!
by Just.Ice.T on 2018/12/07 12:07
Typically, the app runs fine. I’ve been using it for a while now. Just browsing, sometimes it crashes when you’re right in the middle of searching for something. I think the biggest (and most frustrating) problem I’ve had is with checkout. If you use a coupon (like the 15% off deals the send out all the time), make sure what you want is in your cart and wait until the payment screen to input it. Not the very first “proceed to checkout” screen. It’ll glitch somewhere in between the two. If you input the coupon on the first screen, it’ll mess up when you get to payments. But now you can’t go back and redo it, because the system already “used” your coupon. What follows is a very long and difficult conversation with Guitar Center employees. Luckily, the guys at my store know me, and know I wouldn’t try to double dip a coupon like that. I like Guitar Center a lot, and I want to see it prosper. I understand this app has a lot of data and variables that it must sift through, so I get why it glitches. It’d just be nice to not have to go through limbo with it.
New electric player
by 080148 on 2020/07/01 23:14
I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer. It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world. It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim. Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster. I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
Fresno Guitar Center
by Sweet 7328 on 2018/01/10 00:06
Great service on my 1964 Welson Electric Guitar!! Also went in and ordered a Yamaha APX500lll black thin line acoustic guitar and the next day I received a e-mail with a tracking # that the order was sent !! That's quick service!!!! Staff was very helpful with my purchase also of a capo , picks , clip on tuner , and a gig bag !! I had a few questions and they were very patient with me trying to find what I needed and what was best for my needs !!! Once my guitar arrives and I pick up my 1964 Welson , I will not hesitate to purchase other products I will be needing !! What a nice experience to walk into a store and the staff not only makes you feel comfortable but also welcomes your questions !!!
Surprisingly Horrible... For a Long Time
by Bristophocles on 2019/12/27 14:18
GC app has always, always stunk. At least at this point I can actually stay logged into my account and basically browse items without everything screwing up or crashing... sort of. Search refinement doesn’t work on iPad, so good luck sifting through thousands of guitars. Still not ready to actually try to place an order through the app again - too scared/scarred from previous experiences that were frustrating and impossible to place an accurate order through the app. I am a loyal GC customer, even if every time - EVERY TIME - I order a “new” guitar they try to pass off a floor model or a damaged/returned item and I have to go through the return process to “have one shipped directly from the warehouse.” They have a great selection and always good promos. But the app is a poor approximation of their web experience, which is average at best and horribly buggy if one is being completely honest.
Tested customer
by Hyguyfytdtdhgygyydyytrddfg on 2019/08/26 05:27
Have tried many small Ma and Pa shops just felt the need to support. But they just couldn't deliver anything i couldn’t find myself on the internet for the same price. I imagine we were both shopping in the same place. Not much help there. And no discount with zero freebies. Guitar Center however has most everything you want to hold feel and play, i have made 5 major purchases through them and it has always been a good positive feeling during it all. Thank you Guitar Center for the trusting partnership.
Another drive
by Bkwalters on 2020/06/10 04:13
While I applaud how your store in Farmington Michigan is handling the Covid situation, I am disappointed by your salespersons error. I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands. The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them. Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “. Frustrating!!!!
Best customer service awesome managers/employees
by frank37denzi on 2019/02/14 19:59
I have nothing but great things too say about guitar center (Nordhoff/valley)! I’ve bought several items from them two guitars/amps/etc and the whole process has been flawless best part guitar/amps go on sale a week or so later no problem they got right up in there and honored the sale price..... like I said unbelievable customer service/ great selection/unbeatable prices/shout out to the managers and all the really helpful employees it’s cause of you’re attention to detail I’ll be a lifelong customer🙏👍
Guitar Center Family
by miigwan5 on 2019/10/22 00:42
Being married to a RN (travel nurse) we find ourselves in many locations. In the last year I/we have purchased a few guitars, amplifiers, and accessories with purchases from many locations within the US. At all locations we were greeted in a friendly manner and answered all questions in a professional courteous manner. I would be hard pressed to even entertain the idea of going anywhere else to start my search for any musical related item.
If I could give this app a worse rating I will
by sobercoolcat on 2019/07/17 17:09
Trying to order thru this app is very aggravating. All I wanted to do was order strings for my ukulele. I’ve bought instruments, music books and accessories from guitar center. The service at the stores is excellent but the app has me wanting to never shop there again. How many times do I have to add my phone number? 17 times before it finally allowed me to put my order in. I’m beginning to think that I can better get my supplies for my ukulele elsewhere. Oh.. did I mention the constant crashing of the app. What happened guys? Your app at one time was awesome! Your app was what got me to become your customer and now you app is what is driving me straight to your competitors!
Guitar Center - my review
by R Phoenix Player on 2019/03/16 17:15
Guitar Center is nothing but awesome. Best music, instrument store that exists. Cool sales folks who are honest and always willing to answer all my questions on the spot and offer great suggestions. I’m not rich and they don’t hold it against me, they hook me up with the Best gear that I can get for my bucks and I’ve never been let down with any purchase I’ve ever made. I have some great guitars, drums, and gear only because Guitar Center exists.
Literally the only problem is that it glitches
by dmanghosty on 2020/06/13 02:49
When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now. The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍 Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse... Update 2: My wish lists are missing again today.
Need better in store inventory updates
by Phatninja4eva on 2020/05/27 16:47
I Have ordered a few times from the app and I love how it shows what items are in stock in the specific store for curbside pick up. However twice my orders have been delayed because they have to get a item shipped to their store EVEN THOUGH it says that the item was in stock in that store to begin with. Employees at GC can’t do anything for it and check store to see inventory. GC says it’s a miscount on items on the floor. This happened twice and it’s hard to get something returned as well!
Guitar Center - Kendall
by Dicktracy4120 on 2018/12/12 14:58
Great store with knowledgeable and helpful staff. I have purchased a lot of gear and merchandise from them over the years. Great specials and the few times I’ve needed to return an item, there was never an issue. Best part, they encourage playing instruments, without badgering customers to make a sale, as so many other music outlets do. Thank you Guitar Center - Kendall
Customer service online is horrible
by Igoforthekill on 2020/06/16 22:26
I’ve shopped at GC for a long time and have spent more money than I should. The staff at my local store were awesome, but online customer service is terrible. I contacted them 5 times and only got a response from one person in 4 days. Each staff member said they’d call back, but none never did. There was a Verifications issue and they never contacted me, I had to contact them. At this point I’m hoping everything is ok with my package so I don’t have to contact again.
App somehow gets worse with every update.
by Lost thanks to Waze on 2019/10/12 17:30
I have used this app for awhile now. A few updates ago the ability to search stores and then link directly to that store to search inventory there stopped working. Since then, another update and not only is that function still not working, the whole app is glitchy, slow (when it’s not freezing entirely), and just plain frustrating. Not sure what IT initiative is driving this continuous quality decline but it sure seems like nobody is actually testing the user functionality of new versions before releasing them.
I really wanted it to work
by Bchair on 2018/02/23 22:33
A mobile app would be so much better than the website! So I downloaded and started using it. Awesome! Then I used the following path: Used gear->used basses->used electric basses->filter results. Freezes every time on the filter options screen. Every time I have to restart the app and try again with the exact same results. It’s a bummer, especially because when I do the same search but for used amps it flows seamlessly, no freezes whatsoever. Please fix it folks and I’ll keep using it, and will revise my review.
I just wanted what I paid for.
by Kirk Godspeed on 2018/06/27 15:44
I had pro coverage on my JBL Speakers 5 that had been broken. I first was told to print out the labels and pay for shipping myself but because I didn’t understand why I had to ship myself when I paid for pro coverage I came back to ask again. Then I was told they would ship it for me. Finally that was done and I end up receiving my money back though e-gift and it ends up not even being enough to pay for the speakers I originally had. But because of time I decided to buy another pair of speakers. I just want what I paid for “Pro Coverage” I got “Minor League Coverage”
CANT EVEN OPEN THE APP
by brit_tay520 on 2020/07/22 03:27
I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
Guitar Center Riverdale, Utah
by Bloodshed4me on 2018/10/10 21:50
I have had the best guitar instruments, effects, and accessories thru this store. I have bought a Les Paul Studio and a Jackson Soloist which have provided everything I need in a guitar. I bought a Boss GT 10 and recently an HELIX LT which has the most amazing effects set up. I thank Troy, Nick, and Ryan for giving me the professional advice and salesmanship to keep my gripes to an absolute minimum. LOL. Driskel Dicus
Guitar trade-Ins
by done with guitar center on 2019/09/19 04:37
I used to think guitar center was fair in dealing with used guitars. My guitars are pristine and even though I planned on buying another guitar from San Marcos guitar center they only offered me about 35% of the retail value for my guitar. I then tried to buy a Godin guitar but had to order it many weeks ahead of time. I found it on another web site for cheaper and they shipped it to me within days! Obviously Guitar Center does not care as much as they used to. From now on I’ll only go there simple items like cords and picks, but nothing big.
Great staff very helpful
by Flying Blue Shark on 2019/06/28 21:24
On my last visit to guitar center I purchased a nice vox amp and the staff were instrumental in me making a good decision to purchase the one I did over a more expensive yet not really that useful to me due to my playing type marshall. This is just one occasion out of many where they have steered me back into the right mindset.
Pretty Good App
by McFluffy94 on 2018/04/19 17:18
I enjoy using the app over the website; however, I do wish that you could sign into your account through Facebook on the app. I created my account on my laptop with my Facebook but I can’t sign in through the email and password route and having the ability to just sign in through Facebook would be a lot easier.
Good job!
by vuhnilla on 2019/08/08 06:29
This app is amazing, way better than the website where everything loads very slow because of so many little things on the website. The app runs smooth, no lag or anything. People have to download the app instead of using the website😂
App and website not user friendly
by jackspop777 on 2019/05/04 00:05
When you try to sort from price low to high it keeps switching back to relevant and will not let you look at multiple pages and sort from price low to high ... this is a ridiculous time waste
Can’t buy anything !
by Bullshitcarl on 2020/06/01 16:27
Plenty of great gear to look at. But it does me no good when I can’t buy any of it! When I add products to my cart and try to check out, it just keeps going back to the same page. I could never actually purchase any of it. Update: now, it won’t allow me to see all the stores where certain products are a available. I live in LA county and it only shows me guitar center shows in to the east of me (in Orange County , San Bernardino County, etc) . It shows me ZERO stores in my actual area , including my home store. FIX THIS!
See what I need to see with specs.
by malraso on 2020/04/12 21:05
With this easy to navigate app. I get to see what I need to see, and read the specs I need to in order to check out the latest equipment without hearing people trying to show off the latest hard rock riff they have been working on . I like it.
Dishonest!
by Sonic_Sr on 2019/01/13 04:48
I wrote a review within the app based on the guitar I wanted and the sales process. The review was less than favorable and included the location and name of the employee who served me. He tried to sell me a damaged guitar at full price! He got it from the back room, the package was open and damaged (as well as the guitar) and was even missing parts! He tried to get me to pay for it before inspecting the item. He knew of the damage but explained it was the last one. I declined the sale and went elsewhere for my purchase. I will never go back! Albuquerque, NM
Time is YOURS not OURS.
by 2 timing 4 you on 2020/06/06 14:31
Slow delivery. Cost more than anyone. Overpriced. But when YOUR the only go to? We have. .... to wait it out. We spend top dollar. Why not be a top store for us. On the road, when your desperate , and you Need equipment right then, or yesterday ? Even when you drag out everything in your Equipment box. There is always something left behind that’s frustrating enough. Still ,Go out and play. Right? Extra load on the mind. When getting in tone , takes longer to concentrate. That’s a drag.
DO NOT BUY USED GEAR
by Duck is taken. on 2018/08/25 22:53
I had been saving up for a drum set for a while and searching for the perfect one. One day a new item popped up and it fit my criteria perfectly, so I decided to buy a 700$ gift card buy the drum set along with new heads and cymbals. Then, after I order the drum set, I get an order confirmation saying the USED item is backordered. A USED item, there’s ONE. So I called, and apparently a guy bought it already, and they decided not to take it off their inventory. Now I’m searching for a new one, still haven’t found the right one.
Excellent App
by garyd556g on 2018/09/03 20:22
This App is great because it not only gives you the ability to order new products, but it also show a line of used product. Which in these tough times can be a blessing. And definitely use the Gear Pay Card for purchases.
Not Too Bad...
by n8watkinz on 2018/06/21 11:16
The app is pretty good. It’s easy to search, view inventory at individual stores, and order. My only complaint is that the app seems to crash fairly often. Otherwise, it seems to have improved since the last version.
I love this store
by BrownEyedPrincess1993 on 2019/11/26 06:28
I love this store it always has everything I could ever want, if not in store, then online. They have everything for vocal & instruments I would like to play at some point in my life. But I wonder if they have vocal, guitar, piano & dance lessons. I’m not sure if they do or not, but I would love that =)
Fun Times Dreams Do Come True
by Broke but Blessed Anyway on 2019/10/09 16:07
A great experience whenever I call and bug them with questions, instead of driving there... love shopping/ dreaming/then PURCHASING there. They make it fun and interesting and do DEALS FOR US BROKE MUSICIANS, always finding the best fit at the lowest price... great staff... fun to work with... we are blessed they are here in our town !!!
Best place for used pedals
by JasonGraves on 2018/10/26 22:36
The quest for tone is a noble one. Treacherous and pricey is the path. If you shall seekith the tone of the gods, may your journey be an affordable one. Forever start your quest here.... in the used pedal section. Get the same pedal for half the price. If thou desires a virgin pedal unsoiled by man or beast, then I pray you find the sorcerer at musiciansfriend for he offers free shipping and no taxes.
Trade made fair and easy
by Foxy Neighbor on 2019/03/23 21:04
Worked with Matt and Gabby at S. Portland, ME store. They helped me find the instrument I wanted and gave a fair and honest trade value for equipment no longer needed. I worked 25 years in retail management and know the difference between good and not so good service. I consider the great folks at G. C. To be top of the line for what they do. Thank you.
Could Be Great But Needs Work
by Andy2theT on 2018/08/28 13:12
This app could be really great; it’s got a streamlined experience for finding products. I love using it to find used gear around the country. However the app crashes pretty often and it’s annoying that when you order something it doesn’t show up in your orders to track. I always submit crash data so hoping it’s getting looked into.
Often Used Merchandise
by Fatsai on 2019/09/03 22:12
Purchased a Gibson guitar that was advertised, priced, and offered as new. Was called from the store that had it and advised was a scratched, damaged, over 2 years on the floor model. They offered a deep discount, but only after I questioned why used was being sold as new and only confirmed damage to the guitar (otherwise why discount so heavily?). When called main customer service was told this is fairly common for guitar center to offer merchandise as new on the site and app even though used and demo models. Buyer beware!!!!
Found everything I needed
by Wmainard on 2020/06/24 23:33
Unlike lots of shopping sites, they had many specific search filters that always help you find what you need. This is very helpful if you are looking for 1 specific item.
Great Idea... Poor execution
by Irate User on 2019/01/26 15:05
Well designed app. Unfortunately it’s implementation seems to be horrible and it’s completely non-functional. Any time you try to navigate to a product category the app just shows “no products found”. This was for a category that I’m pretty sure they have at least one product in (acoustic guitars). If you try to go to a store and search it’s inventory the app just hard crashes. Great idea guys but this needs to spend, I don’t know... *some* time in QA before you release.
Unpleasant experience
by Fjjcknvcj on 2020/05/28 17:53
The App is ok. Bought a new guitar and came without tremolo bar. Waisted my time with customer service and had to deal with some guy who tried to sell me other stuff and push me to share my credit card info instead of solving my problem... long story short; I dropped a comment but it wasn’t displayed. Instead, they started showering me with their emails... I’ve had other successful purchases through the app. This is more about one specific purchase/experience.
Great Service
by kmb306 on 2019/04/21 14:28
I love going to the Tacoma Guitar Center. I have found the staff very knowledgeable and extremely helpful. They usually have a large inventory of guitars and accessories. Yep, if you are looking for a new guitar or whatever, then you need to to need to check out Guitar Center. You won’t be disappointed.
Great App
by GuitarReviewer on 2019/06/23 15:38
So many great purchases with this store! I always come here on a regular basis for gear. There is no other guitar store like guitar center. The employees are very nice and know everything there is to know about the products at the store. All the guitars I have bought have been in great condition. Thank You Guitar Center!
Fairly priced quality
by WWWDave on 2019/05/15 00:54
Over the years, I’ve come to appreciate Guitar Center as a purveyor of quality merchandise and assistance to choose products suitable to customers, frequently suggesting instruments of equal or better utility to the customer at a lower price. Quite remarkable in these times.
Hello old friend
by BirdOfJay on 2019/03/16 19:51
I used to get all my gear from guitar center , it’s been many years. Today I was looking for a product that was literally sold out on every website that I visited. To my satisfaction guitar center had what I needed , will be coming here first for future purchases. Cheers
Love this place
by Metalartist on 2019/01/22 15:18
As a musician you always need something then not later. With the convenience of online shopping I can purchase stuff well in advance and have it delivered to my front door or pic up at my local Guitar Center!! Which btw are a great group of helpful gents and ladies!!
Can’t check out
by Mr. Basie on 2019/12/03 20:15
I always have a problem checking out. After making my product selection and I am ready to pull the trigger, the app always hangs up and will not allow the transaction. I always have to switch to a desktop/laptop to complete the process via a browser. Also, the app never accepts my Gear Card Rewards credit. Pretty useless if one cannot make a purchase.
Checking in!
by miigmaq5 on 2019/10/26 00:17
Hello, everyday I find myself checking into either whats sell ing today or my wish list it just checking whats’s new. You have become apart of my family no matter where we go or what store I walk into, thanks.
Rating Trends
69,71,68,82,87,91,67,81,73,81,75,90,68,63,60,73,64,61,42,46,50,59,44,49,51,45,56,58,43,58,63,56,53,57,49,48,58,49,59,55,53,54,43,53,71,52,45,40,45,38,47,55,41,52,51,37,58,35,44,52,44,35,53,41,50,47,32,50,39,0,75,43,45,43,49,38,32,49,59,54,53,51,42,37,34,56,65,54,3,50
All Versions
5.0
56,143 total
 5
48,157
 4
5,395
 3
1,434
 2
381
 1
776
Current Version (2.8)
5.0
55,452 total
 5
47,550
 4
5,333
 3
1,427
 2
378
 1
764
Version History
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