I love this store! No pressure. The employees are very patient and kind.

I appreciate what they’re trying to do but most of the stuff is overpriced! When it isn’t it overpriced, it sells quickly yet it remains listed for sale, sometimes days after it isn’t available! Horrible photos, often just one blurry photo!?

I filled it out no less than 5 times. Each time I double checked that all of my info was correct. Each time it did nothing. So I guess there’s no way to stop your personal info on this app from being sold to advertisers. I tried to talk to someone about it and there’s no chat subjects for this. When I asked to speak to an agent, I was 8th in line and that’s specifically to talk to someone about gear. Useless.

Guitar center is great I’m looking forward to purchasing a new fender guitar and amplifier not to long from today😎

My go to store for recording equipment

NOTHING WILL LOADSD

I have been a loyal customer for many years, but you should know that annoying customers does not bring in more money. I have notifications on so I can get restock alerts for things I want to buy from you. I have all notifications off except for my product alerts, but I just got a notification advertising that I can trade or sell my gear to you for same day payment. So now I have ALL notifications off and won't know when things are in stock. I can just buy them from other shops instead. Update: even with all notifications off, I just got another advertising notification. Time to delete your app.

Super easy to use. Always use this as my go to app go all things guitar!

It was better and faster to delete the app and and just use the website

This app is great

Promised next day delivery for dope beats.

Cool beans

You need , learn guitar . This is a excellent app

Although I find things at first when I click to see the items page especially on used items that have pictures when I am brought to the page it said images coming soon when it already has the pictures on display

Definitely get the app way better than website! They have a lot of stuff so get the app.

The best

I love this app easy to use and always finds a way for you to spend big money

App works fine.

I love to use your app! Easy to use and easy to find gear. Seems like a little bit pricey.,

HMMMM WHERE DO I START... FIRST OFF I JUST WANT TO SAY WITH GUITAR CENTERS CUSTOMER SERVICE YOU HAVE TO KEEP CALLING AND CALLING TRYING TO GET AN AMERICAN ON THE PHONE AND TRYING TO FIND AN AMERICAN REP THAT WONT SCREW YOU OVER. I WAS LIED TO ON SEVERAL OCCASIONS REGARDING AN ORDER. I WAS TOLD I HAD OVER 200 DOLLARS IN CREDIT AND I PLACED 2 ORDERS WITH THAT SO CALLED CREDIT JUST FOR THOSE ORDERS TO BE CANCELLED AND WHERE I HAD TO CALL 8 TIMES IN A ROW AFTER ALREADY SPENDING 2 HOURS ON THE PHONE WITH INCOMPETENT SO CALLED REPS THAT JUST KEPT NOT HELPING ME OUT. THEY DONT CARE ABOUT CUSTOMERS AND I AM SO DISGUSTED AND FED UP ITS NOT EVEN FUNNY... SMDH

i get my guitar equipment from here and it’s very good quality.

Easy to use and easy to shop in multiple stores at once. Awesome 🤟👍

This app is rlly outdated

I think the app needs an update. Issues are: images don’t load or take too long, search bar is awkward because auto correct engages. This is weird when you have to input model numbers and auto correct keeps “fixing” them. Also, search bar keeps your last search, so you end up typing a new search item which tacks onto your old one. Ex: “12String guitarPro Tools.” Lastly, app crashed on me. Ended up going to the website. Hope to see this improved soon.

The pictures are horribly taken and very little description if any on most guitars and basses.

Can't view past purchases of any kind. Can't view order status or history. When you try to communicate with them, you get no response. When you try to buy something you may not always get it because they'll send you an email saying that it is back ordered or they simply won't do anything BUT they'll definitely charge your Gear card account and good luck trying to get Synchrony and Guitar Center to take it off, forcing you to pay for gear you never bought or have your credit score affected.

I love this app but it takes a while to load. I’ve never had any shipping problems though.

Great dj gear 🔥

Constantly crashes after scanning a UPC barcode.

Second time order from you , my order got canceled , money takes seven days to go back to my credit card !!!?

UI is a bit slow but effective

This place is horrible I ordered a keyboard set over a year ago and have yet to receive everything all you will get is the runaround yet they keep charging your card every month buyers beware !

I found a whole electric guitar set for $180 and was amazed. This is crazy!

Ik how so many people have given this app a 4 or 5, the app won’t show your orders, continuously say log in attempt failed even though you already logged in, won’t show any pictures of products when you press them, continuous error messages even if you’re just scrolling through the app, like how is this company allowing to happen on their main app... oh wait they claimed bankruptcy now it makes sense. But forreal just use the website the app isn’t worth taking space up in your phone use your space for like among us or something.

It would be great to know what the closest guitar center to me has in there inventory

I love your company. Been buying from it for over 20 years. Already have a used crate cab coming in the mail now, then buying a used head after that’s paid off and so on...... only thing I will complain about is your packaging. It is packed great and super safe but the outside doesn’t hide what’s in the box at all. I’ve had people walk up to my house and almost take guitars and an amp in the past cause the box it was in literally showed what it was (especially guitar boxes. Last one was in a fender guitar box, guitar and logo in huge font on the outside of the box). I wish so much that the gear would be in a plain box and guitars wouldn’t be in those obviously guitars shaped box. Besides that, absolutely satisfied with your company all around and can’t wait to get more gear when this latest is paid off.

Every time I do my research on some used gear I’m amazed at the help I get from various stores. My go to place for used gear

Great app, the filtering and refined search needs to be changed/fixed to be more user friendly and less of a pain in the a*@. Maybe more of a Craigslist style filter system? Idk. That’s the only thing I don’t like. I find it VERY frustrating though

AWESOME

This app tends to erase your saved searches and alerts seemingly at random. This makes you miss out when an item you are hoping to get pops up but you miss it due to the broken saved search alerts.

The app Is constantly crashing

Yeah, you can order musical equipment off of it. Is it worth the app? No. I found myself to be finding a way to access the items in my cart, more than the selection process to put items in my cart! What do I mean? I mean when you open the app, the icon showing how many items are in your cart is absent, and when clicking, your cart is empty. The only way to solve this is to add an item to your cart and then go straight to your cart. It has categories for items they don’t even possess. When liking or disliking a comment does not actually do anything, I went back to check a comment and my dislike was gone. Besides it being slow, it kind of convenient. Could be better. 6/10.

Cannot connect to server, a couple of days now.... Can't get details on products.

Soul tone cymbals, Love them !!!

Just wanted to thank and compliment Joey D for helping me on chat!

Over all good content. However many days it simply won’t Open or when it does it closes almost immediately afterwards. It seems a little bit of tech work would be required before the next release is that contemplated deleting the app several times out of frustration.

Hey I just drove to my place to pick you my yu

2020 guitar sales record high for all companies except GC. I know why. I wanna search in a range of guitar location and price...then kicks me out of local search to nationwide. IDownloaded the app, ok great I thought. Sadly listing guitars 1 by 1 scrolling down with no locations. Click on a Tele in Ohio, bright me to a Tele in Arizona. I’m not a jerk, I love the company, but you need me or someone to put your app/ web site together. Pay some real people to do photographs not the guy sellin guitars who can play one.

I love this app and when searching for the goods and In regards to the Champaign illinois GC, I love this store and and the fast shipping. I live in illinois (hence Champaign store)so delivery takes 3 days. My son will try out a guitar(s) for 2-3 hours here on any given day and when he finds one he likes we order a brand new one with a warranty and life is good. The 45 day trial period seemed to good to be true so when we took one back on 44th day they were just as friendly as the day we bought and they didn’t get upset or bothered by it (business as usual) the staff here are very helpful and knowledgeable, busy but not to busy to stop and help you out or even have a small chat with you.

Siempre me ha gustado tiene buenos precios además su personal es muy atento

It seems you can only see the pictures of the products in the initial search. Once you click a product, if you’re on cell signal, it won’t load the pictures of the products. If on WiFi the pictures will load up. There’s also no option in the settings to allow picture load on cell signal. Just WiFi. It’s frustration because I see a cool guitar in my search and click on it and it says “picture coming soon”. It would be nice to have an option to allow loading pictures of the products with cell signal.

I love this app!! It’s like walking into a guitar center without having to walk in to a guitar center! Plus it’s easy to use, and it’s easy to buy music equipment with! Nicely done!

Orders don’t display, app crashes frequently, buttons constantly stop working requiring force-close, search filters don’t work reliably, among other issues. These are longtime problems.

Whenever I have purchased anything it’s always been high-quality good customer service. My only complaint is you do not give a fair price for used equipment for instants I trade it in for cash out of the box brand new Pearl Drum kit complete with all the hardware I paid over 1500 for the kit you gave me less than $300. I feel I was taking a vantage of. I know in the future if I have used equipment or something I’m not gonna use I will not bring it to your company to trade less I get a fair market price which I will have a price in mind when I come in the next Time to sell something. I do know as a business person you have to make a profit you have to also give a fair price for what you purchase thank you very much. Rev Kenneth John McDermott Ph.D.

No complaints

I had Allen Park Guitar Center install new strings on my guitar. I’ve lost the expert tech’s name. After looking it over he phoned me and went over the many problems that old guitar had. Since the cost probably would exceed what I paid for it in 1971, I declined to go that far into it. But because he was so informative I knew what I was facing in the future. An “expert” said this guitar would probably sell for $200 to $300 in today’s market if pristine. I managed to get $150 which was a win-win. Going back to GC for a new keyboard. Thanks for great service.

Love Paramus NJ. Guitar , It’s like letting a child loss in the playground !,,!

Love ordering. Quick and CS is very helpful. Never damaged and packaged well.

Unable to see reviews to any product when selecting or wanting to view reviews.

I’ve been trying to look up my [extensive] Order History... yet, the GC website is showing that I have NO orders to display - and that’s whether I select a short calendar period (3 months), or 2 years. Regardless of time period, GC is stating that I have NO orders. 🤔 ...Wonder if I can get them to refund all that money I spent on nothing??

Basic shopping, search, display filters work fine. Screen goes blank when you try to read any and all reviews. Screen goes blank when you try to see app settings. Better to just go to the GC web site.

The worse shopping experience outside of almost being arrested outside a bank that I belong to. A man hands me a dirty mask or used one with a glove on that he had been sweating in for hours. It really made me want to throw up. Also would not or could not answer questions I had about products with the slight amount of friendly service. It happened on more then one occasion. They also had no selection 2 dj mixers in the entire store. And they were on demo but I couldn’t use them. This is my rating a 0 compared to a 9 which I receive at the guitar center in park meadows which I have been going there for almost since its opening, even through the name changes. I would rate that store a 9 but only 90% of the time. The bad there is sometimes under staffed.

Product images are difficult to enlarge to view details.

If you don’t like music, don’t come here

The app works sometimes

This app is a minimally functional waste can of bad code that spews black chunks of fetid bile. Garbage would be an upgrade.

You view and purchase items. But you can’t load reviews (blank screen). In fact anything that requires the menu to load comes up blank. Better to try the website.

Quick & painless purchase!

This app dies EASILY! Now before you tell me to see if there is an update, to be sure my iOS is updated, etc... I used to work for Apple. I’m VERY certain that my devices are all running correctly, with full updates, proper network connection, etc. The problems are absolutely with the APP. GC App will take forever to update search perimeters: like if you search for something, and half the results are used - to switch it to new will take several minutes... and may just crash the app. There are problems with the way your personal account works. Yes, they’ve tried to do nice things like adding wishlists, etc.. but you will have to login every time you do something to your account (and no, there is no setting to control this). Aside from searching... the overall stock at GC is NOT organized/tagged well enough to thoroughly browse products. Clearly GC is using this app to try and sell used gear (I have NO problem with that). So the MAJORITY of products here are used. You can filter those out if you want (which may crash the app), but it shows them by default. I don’t mind looking at used gear, but LOTS of it has no pictures, missing information, errors, etc. It seems like they automatically post used gear in the app once it goes into the store - but the store hasn’t yet updated the info. Crashes. THIS APP WILL CRASH!! That’s an absolute promise. It’s not a matter of your phone being overwhelmed, not a question of updates... it’s just an app that really hasn’t been properly fixed for years. My guess is that they do what’s necessary to accommodate newer iOS versions... but it’s FILLED with bugs. (I’m writing this just after updating to the newest version). And yeah.. crashes. I gave it 2 stars instead of 1 ONLY because there are no ads (the one thing that saves it). But it needs some serious work. Managers, developers, people at Guitar Center... as business people, I’m sure you’re doing SWOT discussions. Let me help.. a weakness is your app! In this age, a good app isn’t just appropriate, it’s a minimum requirement. And an opportunity is hiring someone to build your online presence the right way (it’s seriously lacking). And now- with your financial problems... with the financial issues at Gibson, Fender, etc... and now with people doing social distancing.. shopping online more. NOW is the time to get this done. Yeah, your struggling right now. But this app is absolutely necessary for your success. I’ve watched the struggles of GC, and I’m not surprised. Don’t get me wrong, I’m rooting for you! But this is simple... your app is similar to your in-store experience. Really hope you make some changes and fix it.

Great place to learn more about music everyone is very friendly and knowledgeable

Would like to see more video reviews and how to’s for theb beginners

Best music store ever

I like this app I found everything I looked for 👍🏻

I’m not ready to rate this app as yet, but I had to say: One of my favorite top 10 places to be...Is the Guitar Center store in Lansing MI. I just love being there. I don’t get there as often as I would like, but I love the store. All those Guitars hanging on the wall...oooooh man. That’s so cool

The app doesn’t sync with your account online, so if you save items to a wish list on the app, the website will erase it and override it. Also you can’t move items between lists on the app. The store is great. The app is woefully far behind the curve.

App is great

Might as well use the website

Leo

Five stars a knife and a fork!

You don't really have a choice but man it would be great if every so often one of the top heads tried to order an item and navigate this app

Very one there was super knowledgeable and very curtious.I ordered a set of electric drums and everything was as they said it would be.Highly reccomended !

Just HMU uhh niobium n pujkkmmmg cc

Every time I pick a brand of guitar the list go back to A. Why can’t I continue where I left of? If I leave off at Fender and want to scroll to Ibanez it would make things easier rather than go backwards.

I have had placed many orders in the app and there would be times where it would say that I have to orders available.

A little slow, but it’ll do

Professional format of a online shopping app

Upgraded app and it crashes every time I open it. It doesn’t even get past the main screen. I’m running iOS 13.5.1 and Sadly I didn’t have any issues with the previous version. Sadder yet can’t go back to the older version. I hope you’re planning on fixing this soon.

Crashes immediately every time I open it on my iPhone X as of July 27, 2020.

I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.

Won’t load at all, just crashes every time.

Love to review this app. But I’ve never been able to open it. It crashes every time I try to use it. iPhone XR

App fails to even open now.

Blows up on load. And yes, my software is updated and so is the app.

Used to work great but now on an iPhone 8. Immediately crashes on start up. Please fix as I loved this app before. Have tried reinstalling updating etc. other people are having this problem so please look into it.

iOS 13 on iPhone 7 and I cannot even launch the app. Just opens and closes within seconds.

I'm hoping they'll resolve this issue soon. I've reset my phone but it's still doing it. I'll try re-installing next.

Cool app

I can’t get the app to quit crashing on my iPhone. I have uninstalled and reinstalled it...but it still crashes.

It’s always crashing. I’ve not been able to even open the app in over a week and I’ve checked for updates. It’s just trash.

I love this store! No pressure. The employees are very patient and kind.

I appreciate what they’re trying to do but most of the stuff is overpriced! When it isn’t it overpriced, it sells quickly yet it remains listed for sale, sometimes days after it isn’t available! Horrible photos, often just one blurry photo!?

I filled it out no less than 5 times. Each time I double checked that all of my info was correct. Each time it did nothing. So I guess there’s no way to stop your personal info on this app from being sold to advertisers. I tried to talk to someone about it and there’s no chat subjects for this. When I asked to speak to an agent, I was 8th in line and that’s specifically to talk to someone about gear. Useless.

Guitar center is great I’m looking forward to purchasing a new fender guitar and amplifier not to long from today😎

My go to store for recording equipment

NOTHING WILL LOADSD

I have been a loyal customer for many years, but you should know that annoying customers does not bring in more money. I have notifications on so I can get restock alerts for things I want to buy from you. I have all notifications off except for my product alerts, but I just got a notification advertising that I can trade or sell my gear to you for same day payment. So now I have ALL notifications off and won't know when things are in stock. I can just buy them from other shops instead. Update: even with all notifications off, I just got another advertising notification. Time to delete your app.

Super easy to use. Always use this as my go to app go all things guitar!

It was better and faster to delete the app and and just use the website

This app is great

Promised next day delivery for dope beats.

Cool beans

You need , learn guitar . This is a excellent app

Although I find things at first when I click to see the items page especially on used items that have pictures when I am brought to the page it said images coming soon when it already has the pictures on display

Definitely get the app way better than website! They have a lot of stuff so get the app.

The best

I love this app easy to use and always finds a way for you to spend big money

App works fine.

I love to use your app! Easy to use and easy to find gear. Seems like a little bit pricey.,

HMMMM WHERE DO I START... FIRST OFF I JUST WANT TO SAY WITH GUITAR CENTERS CUSTOMER SERVICE YOU HAVE TO KEEP CALLING AND CALLING TRYING TO GET AN AMERICAN ON THE PHONE AND TRYING TO FIND AN AMERICAN REP THAT WONT SCREW YOU OVER. I WAS LIED TO ON SEVERAL OCCASIONS REGARDING AN ORDER. I WAS TOLD I HAD OVER 200 DOLLARS IN CREDIT AND I PLACED 2 ORDERS WITH THAT SO CALLED CREDIT JUST FOR THOSE ORDERS TO BE CANCELLED AND WHERE I HAD TO CALL 8 TIMES IN A ROW AFTER ALREADY SPENDING 2 HOURS ON THE PHONE WITH INCOMPETENT SO CALLED REPS THAT JUST KEPT NOT HELPING ME OUT. THEY DONT CARE ABOUT CUSTOMERS AND I AM SO DISGUSTED AND FED UP ITS NOT EVEN FUNNY... SMDH

i get my guitar equipment from here and it’s very good quality.

Easy to use and easy to shop in multiple stores at once. Awesome 🤟👍

This app is rlly outdated

I think the app needs an update. Issues are: images don’t load or take too long, search bar is awkward because auto correct engages. This is weird when you have to input model numbers and auto correct keeps “fixing” them. Also, search bar keeps your last search, so you end up typing a new search item which tacks onto your old one. Ex: “12String guitarPro Tools.” Lastly, app crashed on me. Ended up going to the website. Hope to see this improved soon.

The pictures are horribly taken and very little description if any on most guitars and basses.

Can't view past purchases of any kind. Can't view order status or history. When you try to communicate with them, you get no response. When you try to buy something you may not always get it because they'll send you an email saying that it is back ordered or they simply won't do anything BUT they'll definitely charge your Gear card account and good luck trying to get Synchrony and Guitar Center to take it off, forcing you to pay for gear you never bought or have your credit score affected.

I love this app but it takes a while to load. I’ve never had any shipping problems though.

Great dj gear 🔥

Constantly crashes after scanning a UPC barcode.

Second time order from you , my order got canceled , money takes seven days to go back to my credit card !!!?

UI is a bit slow but effective

This place is horrible I ordered a keyboard set over a year ago and have yet to receive everything all you will get is the runaround yet they keep charging your card every month buyers beware !

I found a whole electric guitar set for $180 and was amazed. This is crazy!

Ik how so many people have given this app a 4 or 5, the app won’t show your orders, continuously say log in attempt failed even though you already logged in, won’t show any pictures of products when you press them, continuous error messages even if you’re just scrolling through the app, like how is this company allowing to happen on their main app... oh wait they claimed bankruptcy now it makes sense. But forreal just use the website the app isn’t worth taking space up in your phone use your space for like among us or something.

It would be great to know what the closest guitar center to me has in there inventory

I love your company. Been buying from it for over 20 years. Already have a used crate cab coming in the mail now, then buying a used head after that’s paid off and so on...... only thing I will complain about is your packaging. It is packed great and super safe but the outside doesn’t hide what’s in the box at all. I’ve had people walk up to my house and almost take guitars and an amp in the past cause the box it was in literally showed what it was (especially guitar boxes. Last one was in a fender guitar box, guitar and logo in huge font on the outside of the box). I wish so much that the gear would be in a plain box and guitars wouldn’t be in those obviously guitars shaped box. Besides that, absolutely satisfied with your company all around and can’t wait to get more gear when this latest is paid off.

Every time I do my research on some used gear I’m amazed at the help I get from various stores. My go to place for used gear

Great app, the filtering and refined search needs to be changed/fixed to be more user friendly and less of a pain in the a*@. Maybe more of a Craigslist style filter system? Idk. That’s the only thing I don’t like. I find it VERY frustrating though

AWESOME

This app tends to erase your saved searches and alerts seemingly at random. This makes you miss out when an item you are hoping to get pops up but you miss it due to the broken saved search alerts.

The app Is constantly crashing

Yeah, you can order musical equipment off of it. Is it worth the app? No. I found myself to be finding a way to access the items in my cart, more than the selection process to put items in my cart! What do I mean? I mean when you open the app, the icon showing how many items are in your cart is absent, and when clicking, your cart is empty. The only way to solve this is to add an item to your cart and then go straight to your cart. It has categories for items they don’t even possess. When liking or disliking a comment does not actually do anything, I went back to check a comment and my dislike was gone. Besides it being slow, it kind of convenient. Could be better. 6/10.

Cannot connect to server, a couple of days now.... Can't get details on products.

Soul tone cymbals, Love them !!!

Just wanted to thank and compliment Joey D for helping me on chat!

Over all good content. However many days it simply won’t Open or when it does it closes almost immediately afterwards. It seems a little bit of tech work would be required before the next release is that contemplated deleting the app several times out of frustration.

Hey I just drove to my place to pick you my yu

2020 guitar sales record high for all companies except GC. I know why. I wanna search in a range of guitar location and price...then kicks me out of local search to nationwide. IDownloaded the app, ok great I thought. Sadly listing guitars 1 by 1 scrolling down with no locations. Click on a Tele in Ohio, bright me to a Tele in Arizona. I’m not a jerk, I love the company, but you need me or someone to put your app/ web site together. Pay some real people to do photographs not the guy sellin guitars who can play one.

I love this app and when searching for the goods and In regards to the Champaign illinois GC, I love this store and and the fast shipping. I live in illinois (hence Champaign store)so delivery takes 3 days. My son will try out a guitar(s) for 2-3 hours here on any given day and when he finds one he likes we order a brand new one with a warranty and life is good. The 45 day trial period seemed to good to be true so when we took one back on 44th day they were just as friendly as the day we bought and they didn’t get upset or bothered by it (business as usual) the staff here are very helpful and knowledgeable, busy but not to busy to stop and help you out or even have a small chat with you.

Siempre me ha gustado tiene buenos precios además su personal es muy atento

It seems you can only see the pictures of the products in the initial search. Once you click a product, if you’re on cell signal, it won’t load the pictures of the products. If on WiFi the pictures will load up. There’s also no option in the settings to allow picture load on cell signal. Just WiFi. It’s frustration because I see a cool guitar in my search and click on it and it says “picture coming soon”. It would be nice to have an option to allow loading pictures of the products with cell signal.

I love this app!! It’s like walking into a guitar center without having to walk in to a guitar center! Plus it’s easy to use, and it’s easy to buy music equipment with! Nicely done!

Orders don’t display, app crashes frequently, buttons constantly stop working requiring force-close, search filters don’t work reliably, among other issues. These are longtime problems.

Whenever I have purchased anything it’s always been high-quality good customer service. My only complaint is you do not give a fair price for used equipment for instants I trade it in for cash out of the box brand new Pearl Drum kit complete with all the hardware I paid over 1500 for the kit you gave me less than $300. I feel I was taking a vantage of. I know in the future if I have used equipment or something I’m not gonna use I will not bring it to your company to trade less I get a fair market price which I will have a price in mind when I come in the next Time to sell something. I do know as a business person you have to make a profit you have to also give a fair price for what you purchase thank you very much. Rev Kenneth John McDermott Ph.D.

No complaints

I had Allen Park Guitar Center install new strings on my guitar. I’ve lost the expert tech’s name. After looking it over he phoned me and went over the many problems that old guitar had. Since the cost probably would exceed what I paid for it in 1971, I declined to go that far into it. But because he was so informative I knew what I was facing in the future. An “expert” said this guitar would probably sell for $200 to $300 in today’s market if pristine. I managed to get $150 which was a win-win. Going back to GC for a new keyboard. Thanks for great service.

Love Paramus NJ. Guitar , It’s like letting a child loss in the playground !,,!

Love ordering. Quick and CS is very helpful. Never damaged and packaged well.

Unable to see reviews to any product when selecting or wanting to view reviews.

I’ve been trying to look up my [extensive] Order History... yet, the GC website is showing that I have NO orders to display - and that’s whether I select a short calendar period (3 months), or 2 years. Regardless of time period, GC is stating that I have NO orders. 🤔 ...Wonder if I can get them to refund all that money I spent on nothing??

Basic shopping, search, display filters work fine. Screen goes blank when you try to read any and all reviews. Screen goes blank when you try to see app settings. Better to just go to the GC web site.

The worse shopping experience outside of almost being arrested outside a bank that I belong to. A man hands me a dirty mask or used one with a glove on that he had been sweating in for hours. It really made me want to throw up. Also would not or could not answer questions I had about products with the slight amount of friendly service. It happened on more then one occasion. They also had no selection 2 dj mixers in the entire store. And they were on demo but I couldn’t use them. This is my rating a 0 compared to a 9 which I receive at the guitar center in park meadows which I have been going there for almost since its opening, even through the name changes. I would rate that store a 9 but only 90% of the time. The bad there is sometimes under staffed.

Product images are difficult to enlarge to view details.

If you don’t like music, don’t come here

The app works sometimes

This app is a minimally functional waste can of bad code that spews black chunks of fetid bile. Garbage would be an upgrade.

You view and purchase items. But you can’t load reviews (blank screen). In fact anything that requires the menu to load comes up blank. Better to try the website.

Quick & painless purchase!

This app dies EASILY! Now before you tell me to see if there is an update, to be sure my iOS is updated, etc... I used to work for Apple. I’m VERY certain that my devices are all running correctly, with full updates, proper network connection, etc. The problems are absolutely with the APP. GC App will take forever to update search perimeters: like if you search for something, and half the results are used - to switch it to new will take several minutes... and may just crash the app. There are problems with the way your personal account works. Yes, they’ve tried to do nice things like adding wishlists, etc.. but you will have to login every time you do something to your account (and no, there is no setting to control this). Aside from searching... the overall stock at GC is NOT organized/tagged well enough to thoroughly browse products. Clearly GC is using this app to try and sell used gear (I have NO problem with that). So the MAJORITY of products here are used. You can filter those out if you want (which may crash the app), but it shows them by default. I don’t mind looking at used gear, but LOTS of it has no pictures, missing information, errors, etc. It seems like they automatically post used gear in the app once it goes into the store - but the store hasn’t yet updated the info. Crashes. THIS APP WILL CRASH!! That’s an absolute promise. It’s not a matter of your phone being overwhelmed, not a question of updates... it’s just an app that really hasn’t been properly fixed for years. My guess is that they do what’s necessary to accommodate newer iOS versions... but it’s FILLED with bugs. (I’m writing this just after updating to the newest version). And yeah.. crashes. I gave it 2 stars instead of 1 ONLY because there are no ads (the one thing that saves it). But it needs some serious work. Managers, developers, people at Guitar Center... as business people, I’m sure you’re doing SWOT discussions. Let me help.. a weakness is your app! In this age, a good app isn’t just appropriate, it’s a minimum requirement. And an opportunity is hiring someone to build your online presence the right way (it’s seriously lacking). And now- with your financial problems... with the financial issues at Gibson, Fender, etc... and now with people doing social distancing.. shopping online more. NOW is the time to get this done. Yeah, your struggling right now. But this app is absolutely necessary for your success. I’ve watched the struggles of GC, and I’m not surprised. Don’t get me wrong, I’m rooting for you! But this is simple... your app is similar to your in-store experience. Really hope you make some changes and fix it.

Great place to learn more about music everyone is very friendly and knowledgeable

Would like to see more video reviews and how to’s for theb beginners

Best music store ever

I like this app I found everything I looked for 👍🏻

I’m not ready to rate this app as yet, but I had to say: One of my favorite top 10 places to be...Is the Guitar Center store in Lansing MI. I just love being there. I don’t get there as often as I would like, but I love the store. All those Guitars hanging on the wall...oooooh man. That’s so cool

The app doesn’t sync with your account online, so if you save items to a wish list on the app, the website will erase it and override it. Also you can’t move items between lists on the app. The store is great. The app is woefully far behind the curve.

App is great

Might as well use the website

Leo

Five stars a knife and a fork!

You don't really have a choice but man it would be great if every so often one of the top heads tried to order an item and navigate this app

Very one there was super knowledgeable and very curtious.I ordered a set of electric drums and everything was as they said it would be.Highly reccomended !

Just HMU uhh niobium n pujkkmmmg cc

Every time I pick a brand of guitar the list go back to A. Why can’t I continue where I left of? If I leave off at Fender and want to scroll to Ibanez it would make things easier rather than go backwards.

I have had placed many orders in the app and there would be times where it would say that I have to orders available.

A little slow, but it’ll do

Professional format of a online shopping app

Upgraded app and it crashes every time I open it. It doesn’t even get past the main screen. I’m running iOS 13.5.1 and Sadly I didn’t have any issues with the previous version. Sadder yet can’t go back to the older version. I hope you’re planning on fixing this soon.

Crashes immediately every time I open it on my iPhone X as of July 27, 2020.

I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing. I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.

Won’t load at all, just crashes every time.

Love to review this app. But I’ve never been able to open it. It crashes every time I try to use it. iPhone XR

App fails to even open now.

Blows up on load. And yes, my software is updated and so is the app.

Used to work great but now on an iPhone 8. Immediately crashes on start up. Please fix as I loved this app before. Have tried reinstalling updating etc. other people are having this problem so please look into it.

iOS 13 on iPhone 7 and I cannot even launch the app. Just opens and closes within seconds.

I'm hoping they'll resolve this issue soon. I've reset my phone but it's still doing it. I'll try re-installing next.

Cool app

I can’t get the app to quit crashing on my iPhone. I have uninstalled and reinstalled it...but it still crashes.

It’s always crashing. I’ve not been able to even open the app in over a week and I’ve checked for updates. It’s just trash.