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App name
Albertsons Delivery & Pick Up
Description
Download the Albertsons Delivery & Pick Up App and get FREE Delivery on your 1st online order at Albertsons. Sign in with your existing Albertsons account or create a new account. Shop for groceries in the app and save time by choosing delivery or pick up. Albertsons Delivery & Pick Up App is convenient, easy and will save you time with these features: - Delivery—choose a time when you want your groceries delivered to your doorstep - Drive Up & Go (Pick Up)—drive up to your Albertsons store, park, call and we'll bring your groceries to you - Flexible delivery and pick up times—groceries on your schedule - Shop fast from your previous in-store and online purchases - Save money with hundreds of clippable coupons - Exclusive online savings—easily find new weekly deals that matter most to you
Great service
by Patricia Rey on 2020/05/28 02:51
Great service! I love ordering online, pick up is very easy, friendly and fast. Thank you !
Not in my area
by Littlebeth_13 on 2020/05/27 14:54
Would be nice that with the amount of elderly and retired people in our area that we would have this service available to us. If this town can support Walmart and it’s grocery app why can’t you offer it as well?
Doesn’t even work!
by katv85 on 2020/05/26 19:10
Can’t get past the pick up or delivery screen. It comes up with an error message.
Consistently never works
by misd1 on 2020/05/25 16:30
Updated to newer version. It just spins and spins. Won't find my order history. Won't find my nearest store. You repeatedly have lost my business to other stores because of this. Fix the dang app.
Albertsons in Cason, on Sepulveda-Poor Service with Drive up and go
by Moiselle2020 on 2020/05/23 20:06
I present online for a pick up, reserved a time for pick up and I get to the store my order is not and they can’t say when it will be ready. This is the worst store to do an online order. If my order was not you expect an email but no email was sent. Albertsons needs to stop the online service. If they cannot provide service on time to their customers, they should not do online service. Very poor service!!!! l
It’s a nope
by ambergstrom on 2020/05/15 15:43
The app is awkward, not user friendly. The receipts are nearly impossible to read and don’t include the weights of food sold by the pound. I clipped a coupon but i was charged regular price, making the total about $20 more than I had been expecting. Will not use again, there are more convenient, easier options out there.
More payments option
by tomato juice 67 on 2020/05/07 17:46
You should’ve it where snap recipients can use it especially it this time.
I love Albertsons
by Lily S.Darney on 2020/05/05 19:16
South Eagle Albertsons is just the best! Thanks to all the staff and God bless
So Easy!
by Office Computer Itunes on 2020/05/03 05:21
Busy Mom of 4 growing boys, I absolutely love the drive up & go.
App doesn’t work
by mgoldade on 2020/04/30 16:53
I live within 500’ of a store, but it states that the service is not available.
Mobile ordering
by ksuesunshine on 2020/04/29 15:47
Convenient, fast and EASY!
Shopping Online
by Mimme on 2020/04/16 04:40
I like to do my shopping online and schedule it for pickup. It is easy and convenient. There are some items that I’m sure they have in the store (dried split peas, dried cherries) but I can’t seem to order them online. However, I greatly appreciate this service especially with the current virus concerns.
Great option
by Bicentennial baby on 2020/04/14 15:55
It is go
Search
by sbgmls22 on 2020/04/14 13:08
Hard to find some specific items in search but otherwise overall simple and user friendly
Great people great service
by Moontan1980 on 2020/04/13 08:05
It is easy. Select pickup time. Order online. Pay. Arrive at the designated parking. They bring it out to your car. Amazing!!
Kinda finicky
by Abraham 6X6 on 2020/04/13 05:33
It is kind of finnicky when you add number at check out so you shoud add number before checkout
Not working
by vh fujnki on 2020/04/12 21:39
App currently isn’t working and keeps closing me out. Usually a great app but the update seemed to have messed with it
I gotta use Vons?
by Blsakatop on 2020/04/11 08:06
My local Vons closed in mid-February. It was less than two miles away. There are still Vons in the area— one 4 miles due west, one 5 miles northwest, and one 5 miles southwest. There is also an Albertsons that is 4 miles due north. But this app will not show me the closest Albertsons. It insists that the only Albertsons are 12 and 14 miles away. And so it automatically switches me to the Vons app. Why can’t I use this app with my local Albertsons? The last time I visited that store, it had signs up advertising pick-up and delivery. So what’s the good of an app that won’t even recognize its own availability?
System of order
by pmasky on 2020/04/08 23:39
Compared to other stores and Instacart , your system is by far the easiest to navigate. You are head and shoulders above the others
Paper bags please!
by Salbrick on 2020/04/08 19:22
That’s my main Complaint - I don’t need any more plastic bags! Nice people, easy app.
Was okay. Now worse.
by HootieMom on 2020/04/08 04:51
I’m immunocompromised & cannot go into the store. I had been ordering on here & my daughter would pickup. A lot of things aren’t even offered on this app. Frustrating! I would have to get a time slot a week out, which is fine but then try took away the editing ability. And I cannot even see what I put in there last week when I reserved the pickup time. I know you are slammed but at least give us until 24 hours before.
❌👎🏾 website and app 👎🏾❌
by fjpoblam on 2020/04/06 20:21
A sad and primitive set of software. We’ve been members for many years. There are three stores in our town: they’ve been here for many years. We’ve shopped at all three, played their silly little cash register games, won a sauce pan or two, gotten a few cents off gas, seen our favorite brands of food come and go, and on and on. We’ve come to know cashiers (and they, us) and seen them transfer from one store to another (or to a different chain). We have long Albertson’s history. Thus it is with great disappointment that we log on to their website (and app), enter home address, search for the nearest store, and find that there is NONE closer than → 959 miles ← away.
Not good enough
by Mira who like tamagotchi on 2020/04/06 00:47
Lives are on the line, and Albertsons and other grocery stores have a huge influence on keeping the general public safe. Most of the items available are not available to these apps. Either the selection is limited for options on the app, or stores are not updating their inventories to this service. I’ve traveled too 5 different local Albertsons and the items available are very similar for all of them via this app (very much not an accurate description of what that stores offer). Not having the actual inventory of the store uploaded into this app makes it more likely that people will go inside the building, which is unsafe for both the gen. Public and Albertson’s employees. For a great example to online ordering/pickup, check out target’s online system. Every item in the store is available via the app, and updated quickly. Albertsons, please change this!! Give people more options to get your items and keep them safe. At least all people to order over the phone or have any other options aside from going in doors. For goodness sake, please also mandate that your staff must wear gloves and masks when on duty as well.
Why?
by hunn1tt on 2020/04/05 16:14
I loved this app until I got the new update. Why can’t we edit our order like we use to be able to ? My pick up time is days away and I don’t have the option to edit my order. I really loved that about the process, now I will have to try a different store I guess.
Happy customer
by nama422 on 2020/04/03 20:34
Best experience ever...it was my first order, clerk was courteous on phone and very courteous with delivery. I just ordered for next week. Will be shopping on line forever❤️❤️❤️❤️❤️
Mahalo
by Alaaumoe on 2020/04/03 15:39
Mahalo for making it easier for us to shop without going into the stores.
On line shopping
by Ronda - Gamma on 2020/04/02 22:31
As a senior citizen confined to my home; having this service is a blessing. Thank you for all that you do.
Incorrect information
by MammaMichele on 2020/03/31 15:48
Delivery is in my area but your app continues stating there is no delivery in this area. Will be shopping at your competitor because your app doesn’t work. Smiths delivers and hasn’t any issues with the app locating me.
Online Shopping
by Princess Ceclia on 2020/03/30 18:56
For the most part shopping online is good, it would nice if more products were available to get online and it would better if you could get your groceries the same when ordering
Happy shopper
by Laney6111 on 2020/03/29 22:38
So grateful for this option! They are doing the best they can. Got most my stuff and the person helping was so kind.
The best pick up!
by ccp2358 on 2020/03/29 15:47
We did a little experiment trying different grocery store pick ups and Albertsons definitely won the test! It’s easy, efficient, and I loveeee how they are handling the covid situation. I’m very impressed with the store !
Missed items
by wooten4 on 2020/03/29 02:47
I ordered for curbside pick up, took them 15 minutes to bring my items out. Was told no receipt, sorry. An hour later I had a receipt emailed to me. I had assumed my missing items were out of stock but come to find out they were never even sent to the store to attempt fulfillment. Speaking to the manager he said there have been many issues with orders not being transmitted to the store. My order confirmation shows everything g was sent but Albertsons copy of order doesn’t match my confirmation.
S h * t
by Robertisreal on 2020/03/28 21:07
Was easy AF to use. Quarantineasy
Drive up service us great but...
by The Kookie Man on 2020/03/28 20:46
Just wish there were more available times. They need to expand capacity during these difficult times. I have a hard time finding any availability near me, have to drive 15 miles to find an appointment 6 days out.
Useless
by Love these cute minions on 2020/03/28 15:03
Why separate apps for everything? It should include shopping for pick up in the Albertsons app like Kroger has. Then this one didn’t even show my store for pickup had to drive to a Tom Thumb.
Shocked and appalled. PRICES ARE WAY MORE THAN IN STORE
by Clarice420 on 2020/03/27 10:57
Alllllllll of the prices are way more than you would find I the stores. Way fricken more. What was that number to report covid 19 price hiking? Cuz I’m absolutely going to call it. Have the balls and tack it as a fee. Don’t take advantage. What scum!
Quarantined
by Mommabearx5 on 2020/03/26 18:01
They are literally saving my life right now. You guys have made sure we are all staying safe. You have truly impressed me with how you have upped your game during this difficult time.
It’s life changing!
by idahocatlady on 2020/03/25 17:58
I hate shopping but love this, shopping on the couch in my PJs!
Stupid
by akdje dk on 2020/03/25 16:08
Albertsons is across the street from me .1 mile . Car accident can’t walk etc anyway I need to order groceries and instead of across the street delivering my food a place 12 miles away has to drive across two cities ... what on earth!
Thank you, manager Jim at Broadway Albertsons
by LauraMichelleGregoryJames on 2020/03/24 16:12
Jim was so kind during the timeframe that Albertsons drive up and go was down. I called ahead to customer service because I’m immune compromised and multiple times they went to the butcher and throughout the store to get what I needed and walk out to my car. I was so grateful and felt hope during this difficult time.
Hard to find products
by tooncesdavis on 2020/03/23 22:40
I would have given it a 5 but I was unable to find my bread
Thank You Albertsons Employees!
by Stayhealthy! on 2020/03/23 20:24
First I want to thank Albertsons and their amazing employees for serving our community in this difficult time. This is my first time online grocery shopping, I found it easy to shop and edit to add more items before my pick up time. Nelly in Fallbrook
First Time online order
by DeBruhl M on 2020/03/23 04:20
I wanted it to be delivered but pick up is ok. We, my family, are on self isolation and this service is wonderful. Thank you
Rip off
by eaglebk on 2020/03/22 15:59
I was forced to purchase the app before finding out it is not supported where I live. This should have been an option BEFORE I had to pay.... very disappointing
Pretty easy to shop from home.
by Jeeptec1 on 2020/03/21 23:59
I was able to choose
Useless in my area
by Disciplyne on 2020/03/20 23:13
Ever since Safeway took over Albertson’s this app has become useless, Unless you are in a specific area served.
Great Servive
by Belltunes66666 on 2020/03/16 12:36
This is very convenient and working well. As it ramps up there could be issues so just be patient while they work out the kinks and support this service.
Very convenient
by Ibottauser19812202 on 2020/03/15 15:57
So easy to shop what we need now using this method
Perfect timing
by jo.stet on 2020/03/11 21:14
After back surgery I am unable to lift anything or walk up and down the aisles shopping. Online ordering and pickup has been wonderful.
App doesn't work
by Steph1241 on 2020/03/07 22:32
I have tried several times to enter in zip code and it says "sorry troubleshooting. Contact customer support"
What happened?
by Jasmyn Kelley on 2020/02/11 20:07
I used this app fairly consistently but it stopped working after the last update, I end up in a loop where it won’t recognize my location. Bogus!
Stupid app
by Fmarkman on 2020/02/06 20:17
Doesn’t work at all! This store 1/2 mile from me has delivery but I cannot pick it. For pickup, only two stores are listed, again the one next to me is not on the list but their website says that they offer both delivery and curbside pickup. I can’t get either through this idiotic app. Zero stars!
First time drive up & go
by unhappy az girl on 2020/01/08 02:13
I have used Walmart & Fry’s & if I give a few hours time the its free. I was surprised when a fee was added.
Delivery service
by michelle blakes on 2020/01/07 19:44
Disappointed that I have to pick up my order instead of it being delivered
Best service ever
by quail47 on 2019/12/28 01:16
I have a bad back and knee and have relied on the drive up service. It saves lots of wear and tear on me and the personnel are so great. I’m elated Albertsons has this service.
Service
by Suenewhouse on 2019/12/05 20:12
Great service. People bringing groceries are terrific! Would like to have prescriptions delivered as well. Very happy for that especially when I can’t drive to store. Who do we talk to? Thanks! Sue
Bugs in the app
by pclarkbugmom on 2019/11/03 00:11
I put in my zip code and it directs me to a store 30 miles away and will not correct. So a useless app
Albertsons is the Best for Online Grocery Shopping!
by HappyColorado on 2019/10/19 21:58
Best Buy’s on the Grocery Pick up shopping! We can always stack the savings
Doesn’t allow any shopping
by threedimen on 2019/10/09 13:03
I’ve tried multiple times to use this app. I can sign in and enter my address, but when I try to “enter shopping,” I get a dialog box titled “Service Problem” with a long error description.
Will not allow me to use it
by snoopfrog5 on 2019/10/07 01:55
I use Albertsons all the time because I live by one for the last year. Tried to sign into the app with my Safeway account that I use at both Vons and Albertsons. It gave me the option to download the Vons app and use my account through that app or cancel out of the sign in. No option at all to continue with my account through Albertsons. I don’t have a Vons near me so downloading the other app doesn’t help me. Tried to create a new account through Albertsons and it wouldn’t create one because I already have my number on file. Sooo basically since I originally used a Vons for the account I’m not able to use the Albertsons app. Promptly deleted the app, make it more flexible for your account members.
Worst app ever
by G-Force 991 on 2019/10/02 19:48
Upon putting in my zip code, the app told me it was serviced by VONs and closed the app. It would not allow me to log back in and repeated the message. Installed the Vons app and the specials were $0.25 to$1.00 higher than the weekly adds. I know where Albertsons is close to my house, but have never seen a Vons. Redesign is necessary. F-
Constant disfunction
by 1/:;fgthopbn on 2019/09/27 12:34
I keep hoping for a fix. Every time I attempt to place a pick up order it errors out and says address on my account is linked to Safeway. Albertsons that has pick up and delivery service is 1.7 mi from my house. Closest Safeway is 20+ miles away. There is no way to override the apps thinking. I can’t use from home and can’t use when traveling.
Stole my money!!!
by Sherry55150 on 2019/09/24 00:09
I demand a refund for the app purchase! It says the app is free and yet you charged me $1.99 for the app!!
70506 Lafayette Louisiana
by tbruneau on 2019/06/15 09:38
It’s been almost a year, Since you’ve been advertising delivery or drive up pick up, at my local Albertsons, I’m disabled, and it’s very hard for me to be inside a store, because I have sever attacks of Vertigo ( Ménière’s Disease) # 1 it’s extremely embarrassing #2 I’m a liability if I fall and get hurt, it takes me almost two hours to walk through your store, because I keep having to stop, and hold onto the Cart to make sure I don’t fall because I’m dizzy, and along with the severe dizziness comes nausea and vomiting ( your poor employee have to clean that up ) Walmart and save 1 can manage to get this together So Should Albertsons Thank you A loyal shopper ( but I don’t know how much longer ) Thomas Bruneau
Uh Oh !
by Karma mommy on 2019/06/02 23:33
Says I cannot get delivery from Albertsons since I am already associated with a Pavilions account! Reading the reviews, it looks like they don't care to fix this. Get your act together.
I don’t understand how you haven’t fixed this yet
by amy_182 on 2019/05/16 21:04
Like many people, I have had trouble using this app. When I try to sign in, it says I already have a Safeway account and therefore cannot use the Albertsons app. I even tried creating a whole new account with a different phone number, and it STILL said I already had a Safeway account even though it was a brand new account made on the Albertsons app. This feature makes literally no sense, why would they want to limit their customers to only one of their stores??? It is absolutely ridiculous that this issue hasn’t been fixed yet; it’s been MONTHS.
Won’t let me select local store for pick up
by ksarb25 on 2019/03/18 19:52
Because I first setup a Safeway go account, when I try to utilize this app to pick up from my closest Albertsons,it says please utilize the Safeway and go app. When I go to the Safeway and go app, I search for my local Albertsons and it only displays Safeway stores! So there is no way for me to order via this app for my Albertsons and no way for me to select the Albertsons store from the Safeway app! Too confusing having two separately branded apps instead of one!
Horrible app
by Mom4! on 2019/03/12 14:35
I can’t thoroughly review the service because I can’t get past the app registration process. Had to reset a password I knew to be correct, have to manually fill every field, and it errors out stating incomplete address because I don’t have anything in the optional second line, like an apartment #. Also, for the developers...USE AUTOFILL!! Every time I had to start over, I had to fill in email, name, address again. Every good app uses autofill! Lastly, if we already have the Albertsons coupon app, why do we need a second app? Major fail, Albertsons.
Fraught with issues
by Add in-app text on 2019/02/18 05:09
I’m in Billings MT and tried to use this app for the first time today. I’m a tired, busy mom and was really eager to use this. 1. It doesn’t work on my iPhone 8. It simply says “updating preferences” and spools in perpetuity. 2. You have to enter the exact ZIP code the participating store is in, rather than entering your ZIP and having it locate the participating nearby stores. PS: Billings has many ZIP codes. 3. The program is called “Drive Up & Go” and yet for some reason you named this app “Albertsons Online Shopping” ... so ... guess what happens when you search for the app using any combo of the words “drive up & go”? Nothing. Nothing is what happens. You see an ad for Smith’s and that’s it. Good job with continuity. 4. There is no way to use this service on my computer. And that’s where I really would rather set up an order. I’m an avid mobile user but it’s hard to juggle recipes and shop on my phone. Put it on a website, people. So much fail in one service. You can’t afford to be this bad when the competition already has it figured out. I am not a fan of Walmart, so I tried hard to make this work. But most people won’t put in half the effort I did.
Great option
by AudAAR on 2019/02/17 18:46
I tend to work 10-12 hour days, and the last thing I want to do is grocery shop in the small amount of free time I have. I can select items to put in my cart in one sitting or as I notice they need replacing. The staff at my store are really wonderful, friendly and efficient. Last time they had sold out of one of my items before they could pick it up for me, so they actually called me to ask about suitable substitutes. I’m definitely going to recommend your service on Facebook!
Doesn’t even work
by The Weirdobob on 2019/02/05 19:07
Despite me never registering with Safeway, Albertsons does not allow me to use my Albertsons account, saying it’s for Safeway instead. What the heck?! Would rate negative stars if possible.
What a hot mess
by LuckeSeventeen on 2019/01/03 14:19
Can’t use the app if your account is associated with a Vons or Pavillions “account”. How are they not the same thing? Also how is my account a Pavillions account? I don’t even know where one is, much less do I think I’ve ever been inside one. It can’t be that hard to link your own subsidiaries in one app, or at the very least ALLOW A VALID ACCOUNT TO SHOP AT ANY OF THEM. Jesus what a hot mess this is. Get it together, Albertsons.
Useless
by yaya619 on 2018/12/23 18:33
I can’t make an order because it says my email is connected to a Vons account. I was on hold for over 40 minutes the first time and called dropped and another 40 minutes the second time to talk to someone and at the end told me Albertsons doesn’t deliver in my area but it says powered by instacart. When I logged into instacart allll the Albertsons in my area were available for delivery. Worthless.
Bogus account
by sanbruno76.com on 2018/12/18 03:54
I don’t have a tomthumb account, why is this app telling me to download the tomthumb app?
??
by Former fan 2000 on 2018/12/13 22:30
Keep being sent to Safeway which is 5 miles away whereas my Albertsons is only 1.5 miles down the road
NOPE
by shortypaws on 2018/12/04 20:25
Doesn’t work. Connects me to Safeway and won’t let me do Albertsons. What a waste of time. Could of had my shopping done with all the time this took to try to set up app with no luck
Avoid!!!!
by Exjackly on 2018/11/19 17:20
I usually use Fred Meyers delivery but Albertsons sent a $20 coupon and free delivery. My order total was confirmed at $99 but I was charged $122. When the driver brought the items he only had 18 of the 40 plus items I ordered but yet I was charged for 40 items. Customer Service is a joke with a 96 minute wait! Will never use this service again and mad enough that I will probably not shop in store either. Have used the Fred Meyers service and have never had one issue. Lesson learned!
Clunky app but I made it work!
by Judy43 on 2018/10/21 23:53
I’m disabled & can’t easily get out to shop up and down store aisles, get home, unload groceries & then put them away! Home delivery is great but the app needs work. Hopefully it will get better.
Needs a lot of work
by warehouse96 on 2018/09/18 05:59
I wish I could give this app zero stars. The only reason I added it was because I received a $20 off coupon if I ordered online. Each time I tried to log in, it would give me an error stating that my email is associated with a Vons account and direct to the Vons shopping app. I tried another email and same thing. If I wanted to shop at Vons, I would have added the Vons app, duh. The Albertsons store app has the delivery icon but doesn’t allow you to order online in the app. You have to download an additional app, their “shop” app. Very frustrating!
Errors on the sign up, freezeups, useless
by Psittaholic on 2018/09/16 17:29
This should be more of a beta test than an actual app. Constant errors and freeze up just trying to sign up to the service. Developers should test their products before making them public.
Don’t bother. App doesn’t work
by YoGabbaGabbaBetch on 2018/08/27 03:25
This app does not work. Won’t let me sign in. I’ve tried to contact them for help but no response. It’s a shame they don’t care to try to correct these issues that several of us are having.
Terrible technology
by Natmac1900 on 2018/07/31 04:35
This company specializes in food not smart technology. Their app never works and when it does it says that the password or username are incorrect or my phone has no internet signal (which it does). I tried to use my computer and it did the same thing. Your website is absolutely terrible and not unified with your coupon and shopping app. Spend a little money and have a professional set you up correctly!!!
I didn’t ask for Vons
by Brando36 on 2018/07/27 23:52
This app is horrible. I have an Albertsons near me, not Vons. I was trying to place a order for delivery, but it keeps directing me to the Vons app and the prices and products are not the same. My Albertsons’s coupons do not come up with the Vons app and at this point, I said “forget it”. I’ll go somewhere else. No thanks.
It’s really that bad!!
by RobHEC on 2018/07/11 02:04
The Albertson’s app wouldn’t let me register because it recognized my email address as a Vons customer!
Horrible as everyone says
by 333tb on 2018/07/10 02:46
I saw that this app had an extremely low rating, but wanted it to work well for the convenience, downloaded it anyways d tried. Impossible. Could not get signed in. Even with a new password they emailed me, could not sign in. So, not worth it. Use other stores.
I wish I would have read the other reviews first...
by JennyRebecca24 on 2018/07/01 02:05
The app and site are horrible! Can't log in, says cookies are disabled and they aren't, wants me to check my address and I did... so what's the problem?!
Linked to an old Safeway account
by tattookween on 2018/06/15 02:11
I can’t order from Albertsons because it’s linked to an old Safeway account even though I don’t ever go to Safeway.
Difficult
by lindafaem on 2018/06/06 02:17
I’m only giving this app site one star. It won’t let me sign in, says my PW is wrong, I know it’s not, and tried several times. The only way I’ve been able to get into the Albertson’s place to order is to go to goggle and look it up. As most know. Albertson’s recently "updated" their shopping site. What a hassle! Whoever did that had it really really mixed up. It was so different and so hard, it kept knocking me off, deleted items I had on there, etc. I was so frustrated! I emailed them several times, never heard back. Finally, after several mos, it’s now working better, thankfully! Please do NOT change your site again. If you do, it’d be to your best Interest to have an expert do it. Thank you. I bet you lost business over that ordeal, how could you not? I very much appreciate having delivery, I hope it continues. Perhaps more adv would help the word get out.
Can’t use
by Leesha_bee on 2018/05/31 18:32
Because my email is associated with a Vons account ...
PLEASE FIX!!! Would give no stars able...
by Wlfgrl7777 on 2018/05/25 06:52
Every time I try to log in it just redirects me to the Vons shopping app. It’s really irritating as I do not want to shop and Vons...I WANT TO SHOP AT ALBERTSONS!! Hence why I am downloading the freaking Albertsons app and NOT THE VONS ONE! Super irritating. PLEASE FIX!
Absolutely awful and a complete waste of time
by Caliqtpi on 2018/04/29 18:41
After not recognizing my account several times, the app takes me through 3-4 different apps. I’m going to save my precious time and just travel to the store. Although, I can’t move because of recent surgery, the trip will take less time than tinkering with this useless app.
Wrong store
by KristyKay on 2018/03/17 18:03
Keeps redirecting me to Von’s because I also have an old Von’s account. I want to pickup at the Albertsons 2 blocks from My house... not the Vons that’s 10 miles away. Also don’t want to loose my lists from the phone app. Please fix.
Can't sign on
by jellyville on 2018/03/10 03:39
Says my Albertsons account is a Vons account (which I don't have), so it won't let me sign in. This is just bad.
Worst app every
by Ifudyxvjrfnj on 2018/01/20 15:17
Besides having to renter my info 3 times, and having to download a special app besides the Albertsons app I already have, its telling me I now have to go download the Tom Thumb app because I’m email is registered there, I NEVER USE TT ANYTHING OR SHOP THERE! Beyond frustrating.
Complete system failure
by Happy Trav'ler on 2018/01/11 18:27
Like so many others, the app redirected me to a store (Vons) that is not in my area and does not deliver to my address. I tried to use the regular website instead, but could never complete checkout because it said I had to check the terms of service WHICH WAS ALREADY CHECKED over and over. Could never process a transaction. I have the flu and live alone so I guess I have to drive in this fevered condition and spread the flu throughout the entire store. Total failure.
WONT LET ME USE DELIVERY
by gpaige28 on 2018/01/10 17:28
When I try to order through Albertsons delivery/pick up app I’m told that my email is attached to a Tom Thumb account. I’ve never created an account with them. Tom Thumb does not have the same sale prices so this app does me ZERO good.
Fix the problems
by Ivey(Austin) on 2017/12/07 21:08
I’ve never been to tom thumb & use my Albertsons account in store weekly, yet I can’t even sign in on this app. Ridiculous.
Not working!!
by Mlkirby on 2017/11/30 20:43
I reset my password but it says it’s a Tom Thumb account! Even tried to create new account but it says my email is already registered but will not take me to Albertsons! I don’t want Tom Thumb!
Not supported
by SURG NURSE on 2017/08/25 10:52
Ap when opened was not supported by api, what ever that is.
Not good enough
by Mira who like tamagotchi on 2020/04/06 00:47
Lives are on the line, and Albertsons and other grocery stores have a huge influence on keeping the general public safe. Most of the items available are not available to these apps. Either the selection is limited for options on the app, or stores are not updating their inventories to this service. I’ve traveled too 5 different local Albertsons and the items available are very similar for all of them via this app (very much not an accurate description of what that stores offer). Not having the actual inventory of the store uploaded into this app makes it more likely that people will go inside the building, which is unsafe for both the gen. Public and Albertson’s employees. For a great example to online ordering/pickup, check out target’s online system. Every item in the store is available via the app, and updated quickly. Albertsons, please change this!! Give people more options to get your items and keep them safe. At least all people to order over the phone or have any other options aside from going in doors. For goodness sake, please also mandate that your staff must wear gloves and masks when on duty as well.
Great option
by AudAAR on 2019/02/17 18:46
I tend to work 10-12 hour days, and the last thing I want to do is grocery shop in the small amount of free time I have. I can select items to put in my cart in one sitting or as I notice they need replacing. The staff at my store are really wonderful, friendly and efficient. Last time they had sold out of one of my items before they could pick it up for me, so they actually called me to ask about suitable substitutes. I’m definitely going to recommend your service on Facebook!
Will not allow me to use it
by snoopfrog5 on 2019/10/07 01:55
I use Albertsons all the time because I live by one for the last year. Tried to sign into the app with my Safeway account that I use at both Vons and Albertsons. It gave me the option to download the Vons app and use my account through that app or cancel out of the sign in. No option at all to continue with my account through Albertsons. I don’t have a Vons near me so downloading the other app doesn’t help me. Tried to create a new account through Albertsons and it wouldn’t create one because I already have my number on file. Sooo basically since I originally used a Vons for the account I’m not able to use the Albertsons app. Promptly deleted the app, make it more flexible for your account members.
❌👎🏾 website and app 👎🏾❌
by fjpoblam on 2020/04/06 20:21
A sad and primitive set of software. We’ve been members for many years. There are three stores in our town: they’ve been here for many years. We’ve shopped at all three, played their silly little cash register games, won a sauce pan or two, gotten a few cents off gas, seen our favorite brands of food come and go, and on and on. We’ve come to know cashiers (and they, us) and seen them transfer from one store to another (or to a different chain). We have long Albertson’s history. Thus it is with great disappointment that we log on to their website (and app), enter home address, search for the nearest store, and find that there is NONE closer than → 959 miles ← away.
I don’t understand how you haven’t fixed this yet
by amy_182 on 2019/05/16 21:04
Like many people, I have had trouble using this app. When I try to sign in, it says I already have a Safeway account and therefore cannot use the Albertsons app. I even tried creating a whole new account with a different phone number, and it STILL said I already had a Safeway account even though it was a brand new account made on the Albertsons app. This feature makes literally no sense, why would they want to limit their customers to only one of their stores??? It is absolutely ridiculous that this issue hasn’t been fixed yet; it’s been MONTHS.
Constant disfunction
by 1/:;fgthopbn on 2019/09/27 12:34
I keep hoping for a fix. Every time I attempt to place a pick up order it errors out and says address on my account is linked to Safeway. Albertsons that has pick up and delivery service is 1.7 mi from my house. Closest Safeway is 20+ miles away. There is no way to override the apps thinking. I can’t use from home and can’t use when traveling.
Thank you, manager Jim at Broadway Albertsons
by LauraMichelleGregoryJames on 2020/03/24 16:12
Jim was so kind during the timeframe that Albertsons drive up and go was down. I called ahead to customer service because I’m immune compromised and multiple times they went to the butcher and throughout the store to get what I needed and walk out to my car. I was so grateful and felt hope during this difficult time.
I gotta use Vons?
by Blsakatop on 2020/04/11 08:06
My local Vons closed in mid-February. It was less than two miles away. There are still Vons in the area— one 4 miles due west, one 5 miles northwest, and one 5 miles southwest. There is also an Albertsons that is 4 miles due north. But this app will not show me the closest Albertsons. It insists that the only Albertsons are 12 and 14 miles away. And so it automatically switches me to the Vons app. Why can’t I use this app with my local Albertsons? The last time I visited that store, it had signs up advertising pick-up and delivery. So what’s the good of an app that won’t even recognize its own availability?
Needs a lot of work
by warehouse96 on 2018/09/18 05:59
I wish I could give this app zero stars. The only reason I added it was because I received a $20 off coupon if I ordered online. Each time I tried to log in, it would give me an error stating that my email is associated with a Vons account and direct to the Vons shopping app. I tried another email and same thing. If I wanted to shop at Vons, I would have added the Vons app, duh. The Albertsons store app has the delivery icon but doesn’t allow you to order online in the app. You have to download an additional app, their “shop” app. Very frustrating!
Difficult
by lindafaem on 2018/06/06 02:17
I’m only giving this app site one star. It won’t let me sign in, says my PW is wrong, I know it’s not, and tried several times. The only way I’ve been able to get into the Albertson’s place to order is to go to goggle and look it up. As most know. Albertson’s recently "updated" their shopping site. What a hassle! Whoever did that had it really really mixed up. It was so different and so hard, it kept knocking me off, deleted items I had on there, etc. I was so frustrated! I emailed them several times, never heard back. Finally, after several mos, it’s now working better, thankfully! Please do NOT change your site again. If you do, it’d be to your best Interest to have an expert do it. Thank you. I bet you lost business over that ordeal, how could you not? I very much appreciate having delivery, I hope it continues. Perhaps more adv would help the word get out.
Was okay. Now worse.
by HootieMom on 2020/04/08 04:51
I’m immunocompromised & cannot go into the store. I had been ordering on here & my daughter would pickup. A lot of things aren’t even offered on this app. Frustrating! I would have to get a time slot a week out, which is fine but then try took away the editing ability. And I cannot even see what I put in there last week when I reserved the pickup time. I know you are slammed but at least give us until 24 hours before.
Horrible app
by Mom4! on 2019/03/12 14:35
I can’t thoroughly review the service because I can’t get past the app registration process. Had to reset a password I knew to be correct, have to manually fill every field, and it errors out stating incomplete address because I don’t have anything in the optional second line, like an apartment #. Also, for the developers...USE AUTOFILL!! Every time I had to start over, I had to fill in email, name, address again. Every good app uses autofill! Lastly, if we already have the Albertsons coupon app, why do we need a second app? Major fail, Albertsons.
Missed items
by wooten4 on 2020/03/29 02:47
I ordered for curbside pick up, took them 15 minutes to bring my items out. Was told no receipt, sorry. An hour later I had a receipt emailed to me. I had assumed my missing items were out of stock but come to find out they were never even sent to the store to attempt fulfillment. Speaking to the manager he said there have been many issues with orders not being transmitted to the store. My order confirmation shows everything g was sent but Albertsons copy of order doesn’t match my confirmation.
Online Shopping
by Princess Ceclia on 2020/03/30 18:56
For the most part shopping online is good, it would nice if more products were available to get online and it would better if you could get your groceries the same when ordering
Albertsons in Cason, on Sepulveda-Poor Service with Drive up and go
by Moiselle2020 on 2020/05/23 20:06
I present online for a pick up, reserved a time for pick up and I get to the store my order is not and they can’t say when it will be ready. This is the worst store to do an online order. If my order was not you expect an email but no email was sent. Albertsons needs to stop the online service. If they cannot provide service on time to their customers, they should not do online service. Very poor service!!!! l
Shopping Online
by Mimme on 2020/04/16 04:40
I like to do my shopping online and schedule it for pickup. It is easy and convenient. There are some items that I’m sure they have in the store (dried split peas, dried cherries) but I can’t seem to order them online. However, I greatly appreciate this service especially with the current virus concerns.
Thank You Albertsons Employees!
by Stayhealthy! on 2020/03/23 20:24
First I want to thank Albertsons and their amazing employees for serving our community in this difficult time. This is my first time online grocery shopping, I found it easy to shop and edit to add more items before my pick up time. Nelly in Fallbrook
Avoid!!!!
by Exjackly on 2018/11/19 17:20
I usually use Fred Meyers delivery but Albertsons sent a $20 coupon and free delivery. My order total was confirmed at $99 but I was charged $122. When the driver brought the items he only had 18 of the 40 plus items I ordered but yet I was charged for 40 items. Customer Service is a joke with a 96 minute wait! Will never use this service again and mad enough that I will probably not shop in store either. Have used the Fred Meyers service and have never had one issue. Lesson learned!
Won’t let me select local store for pick up
by ksarb25 on 2019/03/18 19:52
Because I first setup a Safeway go account, when I try to utilize this app to pick up from my closest Albertsons,it says please utilize the Safeway and go app. When I go to the Safeway and go app, I search for my local Albertsons and it only displays Safeway stores! So there is no way for me to order via this app for my Albertsons and no way for me to select the Albertsons store from the Safeway app! Too confusing having two separately branded apps instead of one!
Quarantined
by Mommabearx5 on 2020/03/26 18:01
They are literally saving my life right now. You guys have made sure we are all staying safe. You have truly impressed me with how you have upped your game during this difficult time.
System of order
by pmasky on 2020/04/08 23:39
Compared to other stores and Instacart , your system is by far the easiest to navigate. You are head and shoulders above the others
The best pick up!
by ccp2358 on 2020/03/29 15:47
We did a little experiment trying different grocery store pick ups and Albertsons definitely won the test! It’s easy, efficient, and I loveeee how they are handling the covid situation. I’m very impressed with the store !
It’s a nope
by ambergstrom on 2020/05/15 15:43
The app is awkward, not user friendly. The receipts are nearly impossible to read and don’t include the weights of food sold by the pound. I clipped a coupon but i was charged regular price, making the total about $20 more than I had been expecting. Will not use again, there are more convenient, easier options out there.
Drive up service us great but...
by The Kookie Man on 2020/03/28 20:46
Just wish there were more available times. They need to expand capacity during these difficult times. I have a hard time finding any availability near me, have to drive 15 miles to find an appointment 6 days out.
Useless
by yaya619 on 2018/12/23 18:33
I can’t make an order because it says my email is connected to a Vons account. I was on hold for over 40 minutes the first time and called dropped and another 40 minutes the second time to talk to someone and at the end told me Albertsons doesn’t deliver in my area but it says powered by instacart. When I logged into instacart allll the Albertsons in my area were available for delivery. Worthless.
Great Servive
by Belltunes66666 on 2020/03/16 12:36
This is very convenient and working well. As it ramps up there could be issues so just be patient while they work out the kinks and support this service.
What a hot mess
by LuckeSeventeen on 2019/01/03 14:19
Can’t use the app if your account is associated with a Vons or Pavillions “account”. How are they not the same thing? Also how is my account a Pavillions account? I don’t even know where one is, much less do I think I’ve ever been inside one. It can’t be that hard to link your own subsidiaries in one app, or at the very least ALLOW A VALID ACCOUNT TO SHOP AT ANY OF THEM. Jesus what a hot mess this is. Get it together, Albertsons.
Perfect timing
by jo.stet on 2020/03/11 21:14
After back surgery I am unable to lift anything or walk up and down the aisles shopping. Online ordering and pickup has been wonderful.
First Time online order
by DeBruhl M on 2020/03/23 04:20
I wanted it to be delivered but pick up is ok. We, my family, are on self isolation and this service is wonderful. Thank you
Search
by sbgmls22 on 2020/04/14 13:08
Hard to find some specific items in search but otherwise overall simple and user friendly
Great people great service
by Moontan1980 on 2020/04/13 08:05
It is easy. Select pickup time. Order online. Pay. Arrive at the designated parking. They bring it out to your car. Amazing!!
Happy customer
by nama422 on 2020/04/03 20:34
Best experience ever...it was my first order, clerk was courteous on phone and very courteous with delivery. I just ordered for next week. Will be shopping on line forever❤️❤️❤️❤️❤️
Mahalo
by Alaaumoe on 2020/04/03 15:39
Mahalo for making it easier for us to shop without going into the stores.
Happy shopper
by Laney6111 on 2020/03/29 22:38
So grateful for this option! They are doing the best they can. Got most my stuff and the person helping was so kind.
Absolutely awful and a complete waste of time
by Caliqtpi on 2018/04/29 18:41
After not recognizing my account several times, the app takes me through 3-4 different apps. I’m going to save my precious time and just travel to the store. Although, I can’t move because of recent surgery, the trip will take less time than tinkering with this useless app.
Pretty easy to shop from home.
by Jeeptec1 on 2020/03/21 23:59
I was able to choose
Great service
by Patricia Rey on 2020/05/28 02:51
Great service! I love ordering online, pick up is very easy, friendly and fast. Thank you !
On line shopping
by Ronda - Gamma on 2020/04/02 22:31
As a senior citizen confined to my home; having this service is a blessing. Thank you for all that you do.
Why?
by hunn1tt on 2020/04/05 16:14
I loved this app until I got the new update. Why can’t we edit our order like we use to be able to ? My pick up time is days away and I don’t have the option to edit my order. I really loved that about the process, now I will have to try a different store I guess.
Stupid app
by Fmarkman on 2020/02/06 20:17
Doesn’t work at all! This store 1/2 mile from me has delivery but I cannot pick it. For pickup, only two stores are listed, again the one next to me is not on the list but their website says that they offer both delivery and curbside pickup. I can’t get either through this idiotic app. Zero stars!
Hard to find products
by tooncesdavis on 2020/03/23 22:40
I would have given it a 5 but I was unable to find my bread
Best service ever
by quail47 on 2019/12/28 01:16
I have a bad back and knee and have relied on the drive up service. It saves lots of wear and tear on me and the personnel are so great. I’m elated Albertsons has this service.
Clunky app but I made it work!
by Judy43 on 2018/10/21 23:53
I’m disabled & can’t easily get out to shop up and down store aisles, get home, unload groceries & then put them away! Home delivery is great but the app needs work. Hopefully it will get better.
Albertsons is the Best for Online Grocery Shopping!
by HappyColorado on 2019/10/19 21:58
Best Buy’s on the Grocery Pick up shopping! We can always stack the savings
I didn’t ask for Vons
by Brando36 on 2018/07/27 23:52
This app is horrible. I have an Albertsons near me, not Vons. I was trying to place a order for delivery, but it keeps directing me to the Vons app and the prices and products are not the same. My Albertsons’s coupons do not come up with the Vons app and at this point, I said “forget it”. I’ll go somewhere else. No thanks.
Horrible as everyone says
by 333tb on 2018/07/10 02:46
I saw that this app had an extremely low rating, but wanted it to work well for the convenience, downloaded it anyways d tried. Impossible. Could not get signed in. Even with a new password they emailed me, could not sign in. So, not worth it. Use other stores.
More payments option
by tomato juice 67 on 2020/05/07 17:46
You should’ve it where snap recipients can use it especially it this time.
Very convenient
by Ibottauser19812202 on 2020/03/15 15:57
So easy to shop what we need now using this method
Mobile ordering
by ksuesunshine on 2020/04/29 15:47
Convenient, fast and EASY!
Rating Trends
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App name
Albertsons Delivery & Pick Up
Description
Download the Albertsons Delivery & Pick Up App and get FREE Delivery on your 1st online order at Albertsons. Sign in with your existing Albertsons account or create a new account. Shop for groceries in the app and save time by choosing delivery or pick up. Albertsons Delivery & Pick Up App is convenient, easy and will save you time with these features: - Delivery—choose a time when you want your groceries delivered to your doorstep - Drive Up & Go (Pick Up)—drive up to your Albertsons store, park, call and we'll bring your groceries to you - Flexible delivery and pick up times—groceries on your schedule - Shop fast from your previous in-store and online purchases - Save money with hundreds of clippable coupons - Exclusive online savings—easily find new weekly deals that matter most to you
Great service
by Patricia Rey on 2020/05/28 02:51
Great service! I love ordering online, pick up is very easy, friendly and fast. Thank you !
Not in my area
by Littlebeth_13 on 2020/05/27 14:54
Would be nice that with the amount of elderly and retired people in our area that we would have this service available to us. If this town can support Walmart and it’s grocery app why can’t you offer it as well?
Doesn’t even work!
by katv85 on 2020/05/26 19:10
Can’t get past the pick up or delivery screen. It comes up with an error message.
Consistently never works
by misd1 on 2020/05/25 16:30
Updated to newer version. It just spins and spins. Won't find my order history. Won't find my nearest store. You repeatedly have lost my business to other stores because of this. Fix the dang app.
Albertsons in Cason, on Sepulveda-Poor Service with Drive up and go
by Moiselle2020 on 2020/05/23 20:06
I present online for a pick up, reserved a time for pick up and I get to the store my order is not and they can’t say when it will be ready. This is the worst store to do an online order. If my order was not you expect an email but no email was sent. Albertsons needs to stop the online service. If they cannot provide service on time to their customers, they should not do online service. Very poor service!!!! l
It’s a nope
by ambergstrom on 2020/05/15 15:43
The app is awkward, not user friendly. The receipts are nearly impossible to read and don’t include the weights of food sold by the pound. I clipped a coupon but i was charged regular price, making the total about $20 more than I had been expecting. Will not use again, there are more convenient, easier options out there.
More payments option
by tomato juice 67 on 2020/05/07 17:46
You should’ve it where snap recipients can use it especially it this time.
I love Albertsons
by Lily S.Darney on 2020/05/05 19:16
South Eagle Albertsons is just the best! Thanks to all the staff and God bless
So Easy!
by Office Computer Itunes on 2020/05/03 05:21
Busy Mom of 4 growing boys, I absolutely love the drive up & go.
App doesn’t work
by mgoldade on 2020/04/30 16:53
I live within 500’ of a store, but it states that the service is not available.
Mobile ordering
by ksuesunshine on 2020/04/29 15:47
Convenient, fast and EASY!
Shopping Online
by Mimme on 2020/04/16 04:40
I like to do my shopping online and schedule it for pickup. It is easy and convenient. There are some items that I’m sure they have in the store (dried split peas, dried cherries) but I can’t seem to order them online. However, I greatly appreciate this service especially with the current virus concerns.
Great option
by Bicentennial baby on 2020/04/14 15:55
It is go
Search
by sbgmls22 on 2020/04/14 13:08
Hard to find some specific items in search but otherwise overall simple and user friendly
Great people great service
by Moontan1980 on 2020/04/13 08:05
It is easy. Select pickup time. Order online. Pay. Arrive at the designated parking. They bring it out to your car. Amazing!!
Kinda finicky
by Abraham 6X6 on 2020/04/13 05:33
It is kind of finnicky when you add number at check out so you shoud add number before checkout
Not working
by vh fujnki on 2020/04/12 21:39
App currently isn’t working and keeps closing me out. Usually a great app but the update seemed to have messed with it
I gotta use Vons?
by Blsakatop on 2020/04/11 08:06
My local Vons closed in mid-February. It was less than two miles away. There are still Vons in the area— one 4 miles due west, one 5 miles northwest, and one 5 miles southwest. There is also an Albertsons that is 4 miles due north. But this app will not show me the closest Albertsons. It insists that the only Albertsons are 12 and 14 miles away. And so it automatically switches me to the Vons app. Why can’t I use this app with my local Albertsons? The last time I visited that store, it had signs up advertising pick-up and delivery. So what’s the good of an app that won’t even recognize its own availability?
System of order
by pmasky on 2020/04/08 23:39
Compared to other stores and Instacart , your system is by far the easiest to navigate. You are head and shoulders above the others
Paper bags please!
by Salbrick on 2020/04/08 19:22
That’s my main Complaint - I don’t need any more plastic bags! Nice people, easy app.
Was okay. Now worse.
by HootieMom on 2020/04/08 04:51
I’m immunocompromised & cannot go into the store. I had been ordering on here & my daughter would pickup. A lot of things aren’t even offered on this app. Frustrating! I would have to get a time slot a week out, which is fine but then try took away the editing ability. And I cannot even see what I put in there last week when I reserved the pickup time. I know you are slammed but at least give us until 24 hours before.
❌👎🏾 website and app 👎🏾❌
by fjpoblam on 2020/04/06 20:21
A sad and primitive set of software. We’ve been members for many years. There are three stores in our town: they’ve been here for many years. We’ve shopped at all three, played their silly little cash register games, won a sauce pan or two, gotten a few cents off gas, seen our favorite brands of food come and go, and on and on. We’ve come to know cashiers (and they, us) and seen them transfer from one store to another (or to a different chain). We have long Albertson’s history. Thus it is with great disappointment that we log on to their website (and app), enter home address, search for the nearest store, and find that there is NONE closer than → 959 miles ← away.
Not good enough
by Mira who like tamagotchi on 2020/04/06 00:47
Lives are on the line, and Albertsons and other grocery stores have a huge influence on keeping the general public safe. Most of the items available are not available to these apps. Either the selection is limited for options on the app, or stores are not updating their inventories to this service. I’ve traveled too 5 different local Albertsons and the items available are very similar for all of them via this app (very much not an accurate description of what that stores offer). Not having the actual inventory of the store uploaded into this app makes it more likely that people will go inside the building, which is unsafe for both the gen. Public and Albertson’s employees. For a great example to online ordering/pickup, check out target’s online system. Every item in the store is available via the app, and updated quickly. Albertsons, please change this!! Give people more options to get your items and keep them safe. At least all people to order over the phone or have any other options aside from going in doors. For goodness sake, please also mandate that your staff must wear gloves and masks when on duty as well.
Why?
by hunn1tt on 2020/04/05 16:14
I loved this app until I got the new update. Why can’t we edit our order like we use to be able to ? My pick up time is days away and I don’t have the option to edit my order. I really loved that about the process, now I will have to try a different store I guess.
Happy customer
by nama422 on 2020/04/03 20:34
Best experience ever...it was my first order, clerk was courteous on phone and very courteous with delivery. I just ordered for next week. Will be shopping on line forever❤️❤️❤️❤️❤️
Mahalo
by Alaaumoe on 2020/04/03 15:39
Mahalo for making it easier for us to shop without going into the stores.
On line shopping
by Ronda - Gamma on 2020/04/02 22:31
As a senior citizen confined to my home; having this service is a blessing. Thank you for all that you do.
Incorrect information
by MammaMichele on 2020/03/31 15:48
Delivery is in my area but your app continues stating there is no delivery in this area. Will be shopping at your competitor because your app doesn’t work. Smiths delivers and hasn’t any issues with the app locating me.
Online Shopping
by Princess Ceclia on 2020/03/30 18:56
For the most part shopping online is good, it would nice if more products were available to get online and it would better if you could get your groceries the same when ordering
Happy shopper
by Laney6111 on 2020/03/29 22:38
So grateful for this option! They are doing the best they can. Got most my stuff and the person helping was so kind.
The best pick up!
by ccp2358 on 2020/03/29 15:47
We did a little experiment trying different grocery store pick ups and Albertsons definitely won the test! It’s easy, efficient, and I loveeee how they are handling the covid situation. I’m very impressed with the store !
Missed items
by wooten4 on 2020/03/29 02:47
I ordered for curbside pick up, took them 15 minutes to bring my items out. Was told no receipt, sorry. An hour later I had a receipt emailed to me. I had assumed my missing items were out of stock but come to find out they were never even sent to the store to attempt fulfillment. Speaking to the manager he said there have been many issues with orders not being transmitted to the store. My order confirmation shows everything g was sent but Albertsons copy of order doesn’t match my confirmation.
S h * t
by Robertisreal on 2020/03/28 21:07
Was easy AF to use. Quarantineasy
Drive up service us great but...
by The Kookie Man on 2020/03/28 20:46
Just wish there were more available times. They need to expand capacity during these difficult times. I have a hard time finding any availability near me, have to drive 15 miles to find an appointment 6 days out.
Useless
by Love these cute minions on 2020/03/28 15:03
Why separate apps for everything? It should include shopping for pick up in the Albertsons app like Kroger has. Then this one didn’t even show my store for pickup had to drive to a Tom Thumb.
Shocked and appalled. PRICES ARE WAY MORE THAN IN STORE
by Clarice420 on 2020/03/27 10:57
Alllllllll of the prices are way more than you would find I the stores. Way fricken more. What was that number to report covid 19 price hiking? Cuz I’m absolutely going to call it. Have the balls and tack it as a fee. Don’t take advantage. What scum!
Quarantined
by Mommabearx5 on 2020/03/26 18:01
They are literally saving my life right now. You guys have made sure we are all staying safe. You have truly impressed me with how you have upped your game during this difficult time.
It’s life changing!
by idahocatlady on 2020/03/25 17:58
I hate shopping but love this, shopping on the couch in my PJs!
Stupid
by akdje dk on 2020/03/25 16:08
Albertsons is across the street from me .1 mile . Car accident can’t walk etc anyway I need to order groceries and instead of across the street delivering my food a place 12 miles away has to drive across two cities ... what on earth!
Thank you, manager Jim at Broadway Albertsons
by LauraMichelleGregoryJames on 2020/03/24 16:12
Jim was so kind during the timeframe that Albertsons drive up and go was down. I called ahead to customer service because I’m immune compromised and multiple times they went to the butcher and throughout the store to get what I needed and walk out to my car. I was so grateful and felt hope during this difficult time.
Hard to find products
by tooncesdavis on 2020/03/23 22:40
I would have given it a 5 but I was unable to find my bread
Thank You Albertsons Employees!
by Stayhealthy! on 2020/03/23 20:24
First I want to thank Albertsons and their amazing employees for serving our community in this difficult time. This is my first time online grocery shopping, I found it easy to shop and edit to add more items before my pick up time. Nelly in Fallbrook
First Time online order
by DeBruhl M on 2020/03/23 04:20
I wanted it to be delivered but pick up is ok. We, my family, are on self isolation and this service is wonderful. Thank you
Rip off
by eaglebk on 2020/03/22 15:59
I was forced to purchase the app before finding out it is not supported where I live. This should have been an option BEFORE I had to pay.... very disappointing
Pretty easy to shop from home.
by Jeeptec1 on 2020/03/21 23:59
I was able to choose
Useless in my area
by Disciplyne on 2020/03/20 23:13
Ever since Safeway took over Albertson’s this app has become useless, Unless you are in a specific area served.
Great Servive
by Belltunes66666 on 2020/03/16 12:36
This is very convenient and working well. As it ramps up there could be issues so just be patient while they work out the kinks and support this service.
Very convenient
by Ibottauser19812202 on 2020/03/15 15:57
So easy to shop what we need now using this method
Perfect timing
by jo.stet on 2020/03/11 21:14
After back surgery I am unable to lift anything or walk up and down the aisles shopping. Online ordering and pickup has been wonderful.
App doesn't work
by Steph1241 on 2020/03/07 22:32
I have tried several times to enter in zip code and it says "sorry troubleshooting. Contact customer support"
What happened?
by Jasmyn Kelley on 2020/02/11 20:07
I used this app fairly consistently but it stopped working after the last update, I end up in a loop where it won’t recognize my location. Bogus!
Stupid app
by Fmarkman on 2020/02/06 20:17
Doesn’t work at all! This store 1/2 mile from me has delivery but I cannot pick it. For pickup, only two stores are listed, again the one next to me is not on the list but their website says that they offer both delivery and curbside pickup. I can’t get either through this idiotic app. Zero stars!
First time drive up & go
by unhappy az girl on 2020/01/08 02:13
I have used Walmart & Fry’s & if I give a few hours time the its free. I was surprised when a fee was added.
Delivery service
by michelle blakes on 2020/01/07 19:44
Disappointed that I have to pick up my order instead of it being delivered
Best service ever
by quail47 on 2019/12/28 01:16
I have a bad back and knee and have relied on the drive up service. It saves lots of wear and tear on me and the personnel are so great. I’m elated Albertsons has this service.
Service
by Suenewhouse on 2019/12/05 20:12
Great service. People bringing groceries are terrific! Would like to have prescriptions delivered as well. Very happy for that especially when I can’t drive to store. Who do we talk to? Thanks! Sue
Bugs in the app
by pclarkbugmom on 2019/11/03 00:11
I put in my zip code and it directs me to a store 30 miles away and will not correct. So a useless app
Albertsons is the Best for Online Grocery Shopping!
by HappyColorado on 2019/10/19 21:58
Best Buy’s on the Grocery Pick up shopping! We can always stack the savings
Doesn’t allow any shopping
by threedimen on 2019/10/09 13:03
I’ve tried multiple times to use this app. I can sign in and enter my address, but when I try to “enter shopping,” I get a dialog box titled “Service Problem” with a long error description.
Will not allow me to use it
by snoopfrog5 on 2019/10/07 01:55
I use Albertsons all the time because I live by one for the last year. Tried to sign into the app with my Safeway account that I use at both Vons and Albertsons. It gave me the option to download the Vons app and use my account through that app or cancel out of the sign in. No option at all to continue with my account through Albertsons. I don’t have a Vons near me so downloading the other app doesn’t help me. Tried to create a new account through Albertsons and it wouldn’t create one because I already have my number on file. Sooo basically since I originally used a Vons for the account I’m not able to use the Albertsons app. Promptly deleted the app, make it more flexible for your account members.
Worst app ever
by G-Force 991 on 2019/10/02 19:48
Upon putting in my zip code, the app told me it was serviced by VONs and closed the app. It would not allow me to log back in and repeated the message. Installed the Vons app and the specials were $0.25 to$1.00 higher than the weekly adds. I know where Albertsons is close to my house, but have never seen a Vons. Redesign is necessary. F-
Constant disfunction
by 1/:;fgthopbn on 2019/09/27 12:34
I keep hoping for a fix. Every time I attempt to place a pick up order it errors out and says address on my account is linked to Safeway. Albertsons that has pick up and delivery service is 1.7 mi from my house. Closest Safeway is 20+ miles away. There is no way to override the apps thinking. I can’t use from home and can’t use when traveling.
Stole my money!!!
by Sherry55150 on 2019/09/24 00:09
I demand a refund for the app purchase! It says the app is free and yet you charged me $1.99 for the app!!
70506 Lafayette Louisiana
by tbruneau on 2019/06/15 09:38
It’s been almost a year, Since you’ve been advertising delivery or drive up pick up, at my local Albertsons, I’m disabled, and it’s very hard for me to be inside a store, because I have sever attacks of Vertigo ( Ménière’s Disease) # 1 it’s extremely embarrassing #2 I’m a liability if I fall and get hurt, it takes me almost two hours to walk through your store, because I keep having to stop, and hold onto the Cart to make sure I don’t fall because I’m dizzy, and along with the severe dizziness comes nausea and vomiting ( your poor employee have to clean that up ) Walmart and save 1 can manage to get this together So Should Albertsons Thank you A loyal shopper ( but I don’t know how much longer ) Thomas Bruneau
Uh Oh !
by Karma mommy on 2019/06/02 23:33
Says I cannot get delivery from Albertsons since I am already associated with a Pavilions account! Reading the reviews, it looks like they don't care to fix this. Get your act together.
I don’t understand how you haven’t fixed this yet
by amy_182 on 2019/05/16 21:04
Like many people, I have had trouble using this app. When I try to sign in, it says I already have a Safeway account and therefore cannot use the Albertsons app. I even tried creating a whole new account with a different phone number, and it STILL said I already had a Safeway account even though it was a brand new account made on the Albertsons app. This feature makes literally no sense, why would they want to limit their customers to only one of their stores??? It is absolutely ridiculous that this issue hasn’t been fixed yet; it’s been MONTHS.
Won’t let me select local store for pick up
by ksarb25 on 2019/03/18 19:52
Because I first setup a Safeway go account, when I try to utilize this app to pick up from my closest Albertsons,it says please utilize the Safeway and go app. When I go to the Safeway and go app, I search for my local Albertsons and it only displays Safeway stores! So there is no way for me to order via this app for my Albertsons and no way for me to select the Albertsons store from the Safeway app! Too confusing having two separately branded apps instead of one!
Horrible app
by Mom4! on 2019/03/12 14:35
I can’t thoroughly review the service because I can’t get past the app registration process. Had to reset a password I knew to be correct, have to manually fill every field, and it errors out stating incomplete address because I don’t have anything in the optional second line, like an apartment #. Also, for the developers...USE AUTOFILL!! Every time I had to start over, I had to fill in email, name, address again. Every good app uses autofill! Lastly, if we already have the Albertsons coupon app, why do we need a second app? Major fail, Albertsons.
Fraught with issues
by Add in-app text on 2019/02/18 05:09
I’m in Billings MT and tried to use this app for the first time today. I’m a tired, busy mom and was really eager to use this. 1. It doesn’t work on my iPhone 8. It simply says “updating preferences” and spools in perpetuity. 2. You have to enter the exact ZIP code the participating store is in, rather than entering your ZIP and having it locate the participating nearby stores. PS: Billings has many ZIP codes. 3. The program is called “Drive Up & Go” and yet for some reason you named this app “Albertsons Online Shopping” ... so ... guess what happens when you search for the app using any combo of the words “drive up & go”? Nothing. Nothing is what happens. You see an ad for Smith’s and that’s it. Good job with continuity. 4. There is no way to use this service on my computer. And that’s where I really would rather set up an order. I’m an avid mobile user but it’s hard to juggle recipes and shop on my phone. Put it on a website, people. So much fail in one service. You can’t afford to be this bad when the competition already has it figured out. I am not a fan of Walmart, so I tried hard to make this work. But most people won’t put in half the effort I did.
Great option
by AudAAR on 2019/02/17 18:46
I tend to work 10-12 hour days, and the last thing I want to do is grocery shop in the small amount of free time I have. I can select items to put in my cart in one sitting or as I notice they need replacing. The staff at my store are really wonderful, friendly and efficient. Last time they had sold out of one of my items before they could pick it up for me, so they actually called me to ask about suitable substitutes. I’m definitely going to recommend your service on Facebook!
Doesn’t even work
by The Weirdobob on 2019/02/05 19:07
Despite me never registering with Safeway, Albertsons does not allow me to use my Albertsons account, saying it’s for Safeway instead. What the heck?! Would rate negative stars if possible.
What a hot mess
by LuckeSeventeen on 2019/01/03 14:19
Can’t use the app if your account is associated with a Vons or Pavillions “account”. How are they not the same thing? Also how is my account a Pavillions account? I don’t even know where one is, much less do I think I’ve ever been inside one. It can’t be that hard to link your own subsidiaries in one app, or at the very least ALLOW A VALID ACCOUNT TO SHOP AT ANY OF THEM. Jesus what a hot mess this is. Get it together, Albertsons.
Useless
by yaya619 on 2018/12/23 18:33
I can’t make an order because it says my email is connected to a Vons account. I was on hold for over 40 minutes the first time and called dropped and another 40 minutes the second time to talk to someone and at the end told me Albertsons doesn’t deliver in my area but it says powered by instacart. When I logged into instacart allll the Albertsons in my area were available for delivery. Worthless.
Bogus account
by sanbruno76.com on 2018/12/18 03:54
I don’t have a tomthumb account, why is this app telling me to download the tomthumb app?
??
by Former fan 2000 on 2018/12/13 22:30
Keep being sent to Safeway which is 5 miles away whereas my Albertsons is only 1.5 miles down the road
NOPE
by shortypaws on 2018/12/04 20:25
Doesn’t work. Connects me to Safeway and won’t let me do Albertsons. What a waste of time. Could of had my shopping done with all the time this took to try to set up app with no luck
Avoid!!!!
by Exjackly on 2018/11/19 17:20
I usually use Fred Meyers delivery but Albertsons sent a $20 coupon and free delivery. My order total was confirmed at $99 but I was charged $122. When the driver brought the items he only had 18 of the 40 plus items I ordered but yet I was charged for 40 items. Customer Service is a joke with a 96 minute wait! Will never use this service again and mad enough that I will probably not shop in store either. Have used the Fred Meyers service and have never had one issue. Lesson learned!
Clunky app but I made it work!
by Judy43 on 2018/10/21 23:53
I’m disabled & can’t easily get out to shop up and down store aisles, get home, unload groceries & then put them away! Home delivery is great but the app needs work. Hopefully it will get better.
Needs a lot of work
by warehouse96 on 2018/09/18 05:59
I wish I could give this app zero stars. The only reason I added it was because I received a $20 off coupon if I ordered online. Each time I tried to log in, it would give me an error stating that my email is associated with a Vons account and direct to the Vons shopping app. I tried another email and same thing. If I wanted to shop at Vons, I would have added the Vons app, duh. The Albertsons store app has the delivery icon but doesn’t allow you to order online in the app. You have to download an additional app, their “shop” app. Very frustrating!
Errors on the sign up, freezeups, useless
by Psittaholic on 2018/09/16 17:29
This should be more of a beta test than an actual app. Constant errors and freeze up just trying to sign up to the service. Developers should test their products before making them public.
Don’t bother. App doesn’t work
by YoGabbaGabbaBetch on 2018/08/27 03:25
This app does not work. Won’t let me sign in. I’ve tried to contact them for help but no response. It’s a shame they don’t care to try to correct these issues that several of us are having.
Terrible technology
by Natmac1900 on 2018/07/31 04:35
This company specializes in food not smart technology. Their app never works and when it does it says that the password or username are incorrect or my phone has no internet signal (which it does). I tried to use my computer and it did the same thing. Your website is absolutely terrible and not unified with your coupon and shopping app. Spend a little money and have a professional set you up correctly!!!
I didn’t ask for Vons
by Brando36 on 2018/07/27 23:52
This app is horrible. I have an Albertsons near me, not Vons. I was trying to place a order for delivery, but it keeps directing me to the Vons app and the prices and products are not the same. My Albertsons’s coupons do not come up with the Vons app and at this point, I said “forget it”. I’ll go somewhere else. No thanks.
It’s really that bad!!
by RobHEC on 2018/07/11 02:04
The Albertson’s app wouldn’t let me register because it recognized my email address as a Vons customer!
Horrible as everyone says
by 333tb on 2018/07/10 02:46
I saw that this app had an extremely low rating, but wanted it to work well for the convenience, downloaded it anyways d tried. Impossible. Could not get signed in. Even with a new password they emailed me, could not sign in. So, not worth it. Use other stores.
I wish I would have read the other reviews first...
by JennyRebecca24 on 2018/07/01 02:05
The app and site are horrible! Can't log in, says cookies are disabled and they aren't, wants me to check my address and I did... so what's the problem?!
Linked to an old Safeway account
by tattookween on 2018/06/15 02:11
I can’t order from Albertsons because it’s linked to an old Safeway account even though I don’t ever go to Safeway.
Difficult
by lindafaem on 2018/06/06 02:17
I’m only giving this app site one star. It won’t let me sign in, says my PW is wrong, I know it’s not, and tried several times. The only way I’ve been able to get into the Albertson’s place to order is to go to goggle and look it up. As most know. Albertson’s recently "updated" their shopping site. What a hassle! Whoever did that had it really really mixed up. It was so different and so hard, it kept knocking me off, deleted items I had on there, etc. I was so frustrated! I emailed them several times, never heard back. Finally, after several mos, it’s now working better, thankfully! Please do NOT change your site again. If you do, it’d be to your best Interest to have an expert do it. Thank you. I bet you lost business over that ordeal, how could you not? I very much appreciate having delivery, I hope it continues. Perhaps more adv would help the word get out.
Can’t use
by Leesha_bee on 2018/05/31 18:32
Because my email is associated with a Vons account ...
PLEASE FIX!!! Would give no stars able...
by Wlfgrl7777 on 2018/05/25 06:52
Every time I try to log in it just redirects me to the Vons shopping app. It’s really irritating as I do not want to shop and Vons...I WANT TO SHOP AT ALBERTSONS!! Hence why I am downloading the freaking Albertsons app and NOT THE VONS ONE! Super irritating. PLEASE FIX!
Absolutely awful and a complete waste of time
by Caliqtpi on 2018/04/29 18:41
After not recognizing my account several times, the app takes me through 3-4 different apps. I’m going to save my precious time and just travel to the store. Although, I can’t move because of recent surgery, the trip will take less time than tinkering with this useless app.
Wrong store
by KristyKay on 2018/03/17 18:03
Keeps redirecting me to Von’s because I also have an old Von’s account. I want to pickup at the Albertsons 2 blocks from My house... not the Vons that’s 10 miles away. Also don’t want to loose my lists from the phone app. Please fix.
Can't sign on
by jellyville on 2018/03/10 03:39
Says my Albertsons account is a Vons account (which I don't have), so it won't let me sign in. This is just bad.
Worst app every
by Ifudyxvjrfnj on 2018/01/20 15:17
Besides having to renter my info 3 times, and having to download a special app besides the Albertsons app I already have, its telling me I now have to go download the Tom Thumb app because I’m email is registered there, I NEVER USE TT ANYTHING OR SHOP THERE! Beyond frustrating.
Complete system failure
by Happy Trav'ler on 2018/01/11 18:27
Like so many others, the app redirected me to a store (Vons) that is not in my area and does not deliver to my address. I tried to use the regular website instead, but could never complete checkout because it said I had to check the terms of service WHICH WAS ALREADY CHECKED over and over. Could never process a transaction. I have the flu and live alone so I guess I have to drive in this fevered condition and spread the flu throughout the entire store. Total failure.
WONT LET ME USE DELIVERY
by gpaige28 on 2018/01/10 17:28
When I try to order through Albertsons delivery/pick up app I’m told that my email is attached to a Tom Thumb account. I’ve never created an account with them. Tom Thumb does not have the same sale prices so this app does me ZERO good.
Fix the problems
by Ivey(Austin) on 2017/12/07 21:08
I’ve never been to tom thumb & use my Albertsons account in store weekly, yet I can’t even sign in on this app. Ridiculous.
Not working!!
by Mlkirby on 2017/11/30 20:43
I reset my password but it says it’s a Tom Thumb account! Even tried to create new account but it says my email is already registered but will not take me to Albertsons! I don’t want Tom Thumb!
Not supported
by SURG NURSE on 2017/08/25 10:52
Ap when opened was not supported by api, what ever that is.
Not good enough
by Mira who like tamagotchi on 2020/04/06 00:47
Lives are on the line, and Albertsons and other grocery stores have a huge influence on keeping the general public safe. Most of the items available are not available to these apps. Either the selection is limited for options on the app, or stores are not updating their inventories to this service. I’ve traveled too 5 different local Albertsons and the items available are very similar for all of them via this app (very much not an accurate description of what that stores offer). Not having the actual inventory of the store uploaded into this app makes it more likely that people will go inside the building, which is unsafe for both the gen. Public and Albertson’s employees. For a great example to online ordering/pickup, check out target’s online system. Every item in the store is available via the app, and updated quickly. Albertsons, please change this!! Give people more options to get your items and keep them safe. At least all people to order over the phone or have any other options aside from going in doors. For goodness sake, please also mandate that your staff must wear gloves and masks when on duty as well.
Great option
by AudAAR on 2019/02/17 18:46
I tend to work 10-12 hour days, and the last thing I want to do is grocery shop in the small amount of free time I have. I can select items to put in my cart in one sitting or as I notice they need replacing. The staff at my store are really wonderful, friendly and efficient. Last time they had sold out of one of my items before they could pick it up for me, so they actually called me to ask about suitable substitutes. I’m definitely going to recommend your service on Facebook!
Will not allow me to use it
by snoopfrog5 on 2019/10/07 01:55
I use Albertsons all the time because I live by one for the last year. Tried to sign into the app with my Safeway account that I use at both Vons and Albertsons. It gave me the option to download the Vons app and use my account through that app or cancel out of the sign in. No option at all to continue with my account through Albertsons. I don’t have a Vons near me so downloading the other app doesn’t help me. Tried to create a new account through Albertsons and it wouldn’t create one because I already have my number on file. Sooo basically since I originally used a Vons for the account I’m not able to use the Albertsons app. Promptly deleted the app, make it more flexible for your account members.
❌👎🏾 website and app 👎🏾❌
by fjpoblam on 2020/04/06 20:21
A sad and primitive set of software. We’ve been members for many years. There are three stores in our town: they’ve been here for many years. We’ve shopped at all three, played their silly little cash register games, won a sauce pan or two, gotten a few cents off gas, seen our favorite brands of food come and go, and on and on. We’ve come to know cashiers (and they, us) and seen them transfer from one store to another (or to a different chain). We have long Albertson’s history. Thus it is with great disappointment that we log on to their website (and app), enter home address, search for the nearest store, and find that there is NONE closer than → 959 miles ← away.
I don’t understand how you haven’t fixed this yet
by amy_182 on 2019/05/16 21:04
Like many people, I have had trouble using this app. When I try to sign in, it says I already have a Safeway account and therefore cannot use the Albertsons app. I even tried creating a whole new account with a different phone number, and it STILL said I already had a Safeway account even though it was a brand new account made on the Albertsons app. This feature makes literally no sense, why would they want to limit their customers to only one of their stores??? It is absolutely ridiculous that this issue hasn’t been fixed yet; it’s been MONTHS.
Constant disfunction
by 1/:;fgthopbn on 2019/09/27 12:34
I keep hoping for a fix. Every time I attempt to place a pick up order it errors out and says address on my account is linked to Safeway. Albertsons that has pick up and delivery service is 1.7 mi from my house. Closest Safeway is 20+ miles away. There is no way to override the apps thinking. I can’t use from home and can’t use when traveling.
Thank you, manager Jim at Broadway Albertsons
by LauraMichelleGregoryJames on 2020/03/24 16:12
Jim was so kind during the timeframe that Albertsons drive up and go was down. I called ahead to customer service because I’m immune compromised and multiple times they went to the butcher and throughout the store to get what I needed and walk out to my car. I was so grateful and felt hope during this difficult time.
I gotta use Vons?
by Blsakatop on 2020/04/11 08:06
My local Vons closed in mid-February. It was less than two miles away. There are still Vons in the area— one 4 miles due west, one 5 miles northwest, and one 5 miles southwest. There is also an Albertsons that is 4 miles due north. But this app will not show me the closest Albertsons. It insists that the only Albertsons are 12 and 14 miles away. And so it automatically switches me to the Vons app. Why can’t I use this app with my local Albertsons? The last time I visited that store, it had signs up advertising pick-up and delivery. So what’s the good of an app that won’t even recognize its own availability?
Needs a lot of work
by warehouse96 on 2018/09/18 05:59
I wish I could give this app zero stars. The only reason I added it was because I received a $20 off coupon if I ordered online. Each time I tried to log in, it would give me an error stating that my email is associated with a Vons account and direct to the Vons shopping app. I tried another email and same thing. If I wanted to shop at Vons, I would have added the Vons app, duh. The Albertsons store app has the delivery icon but doesn’t allow you to order online in the app. You have to download an additional app, their “shop” app. Very frustrating!
Difficult
by lindafaem on 2018/06/06 02:17
I’m only giving this app site one star. It won’t let me sign in, says my PW is wrong, I know it’s not, and tried several times. The only way I’ve been able to get into the Albertson’s place to order is to go to goggle and look it up. As most know. Albertson’s recently "updated" their shopping site. What a hassle! Whoever did that had it really really mixed up. It was so different and so hard, it kept knocking me off, deleted items I had on there, etc. I was so frustrated! I emailed them several times, never heard back. Finally, after several mos, it’s now working better, thankfully! Please do NOT change your site again. If you do, it’d be to your best Interest to have an expert do it. Thank you. I bet you lost business over that ordeal, how could you not? I very much appreciate having delivery, I hope it continues. Perhaps more adv would help the word get out.
Was okay. Now worse.
by HootieMom on 2020/04/08 04:51
I’m immunocompromised & cannot go into the store. I had been ordering on here & my daughter would pickup. A lot of things aren’t even offered on this app. Frustrating! I would have to get a time slot a week out, which is fine but then try took away the editing ability. And I cannot even see what I put in there last week when I reserved the pickup time. I know you are slammed but at least give us until 24 hours before.
Horrible app
by Mom4! on 2019/03/12 14:35
I can’t thoroughly review the service because I can’t get past the app registration process. Had to reset a password I knew to be correct, have to manually fill every field, and it errors out stating incomplete address because I don’t have anything in the optional second line, like an apartment #. Also, for the developers...USE AUTOFILL!! Every time I had to start over, I had to fill in email, name, address again. Every good app uses autofill! Lastly, if we already have the Albertsons coupon app, why do we need a second app? Major fail, Albertsons.
Missed items
by wooten4 on 2020/03/29 02:47
I ordered for curbside pick up, took them 15 minutes to bring my items out. Was told no receipt, sorry. An hour later I had a receipt emailed to me. I had assumed my missing items were out of stock but come to find out they were never even sent to the store to attempt fulfillment. Speaking to the manager he said there have been many issues with orders not being transmitted to the store. My order confirmation shows everything g was sent but Albertsons copy of order doesn’t match my confirmation.
Online Shopping
by Princess Ceclia on 2020/03/30 18:56
For the most part shopping online is good, it would nice if more products were available to get online and it would better if you could get your groceries the same when ordering
Albertsons in Cason, on Sepulveda-Poor Service with Drive up and go
by Moiselle2020 on 2020/05/23 20:06
I present online for a pick up, reserved a time for pick up and I get to the store my order is not and they can’t say when it will be ready. This is the worst store to do an online order. If my order was not you expect an email but no email was sent. Albertsons needs to stop the online service. If they cannot provide service on time to their customers, they should not do online service. Very poor service!!!! l
Shopping Online
by Mimme on 2020/04/16 04:40
I like to do my shopping online and schedule it for pickup. It is easy and convenient. There are some items that I’m sure they have in the store (dried split peas, dried cherries) but I can’t seem to order them online. However, I greatly appreciate this service especially with the current virus concerns.
Thank You Albertsons Employees!
by Stayhealthy! on 2020/03/23 20:24
First I want to thank Albertsons and their amazing employees for serving our community in this difficult time. This is my first time online grocery shopping, I found it easy to shop and edit to add more items before my pick up time. Nelly in Fallbrook
Avoid!!!!
by Exjackly on 2018/11/19 17:20
I usually use Fred Meyers delivery but Albertsons sent a $20 coupon and free delivery. My order total was confirmed at $99 but I was charged $122. When the driver brought the items he only had 18 of the 40 plus items I ordered but yet I was charged for 40 items. Customer Service is a joke with a 96 minute wait! Will never use this service again and mad enough that I will probably not shop in store either. Have used the Fred Meyers service and have never had one issue. Lesson learned!
Won’t let me select local store for pick up
by ksarb25 on 2019/03/18 19:52
Because I first setup a Safeway go account, when I try to utilize this app to pick up from my closest Albertsons,it says please utilize the Safeway and go app. When I go to the Safeway and go app, I search for my local Albertsons and it only displays Safeway stores! So there is no way for me to order via this app for my Albertsons and no way for me to select the Albertsons store from the Safeway app! Too confusing having two separately branded apps instead of one!
Quarantined
by Mommabearx5 on 2020/03/26 18:01
They are literally saving my life right now. You guys have made sure we are all staying safe. You have truly impressed me with how you have upped your game during this difficult time.
System of order
by pmasky on 2020/04/08 23:39
Compared to other stores and Instacart , your system is by far the easiest to navigate. You are head and shoulders above the others
The best pick up!
by ccp2358 on 2020/03/29 15:47
We did a little experiment trying different grocery store pick ups and Albertsons definitely won the test! It’s easy, efficient, and I loveeee how they are handling the covid situation. I’m very impressed with the store !
It’s a nope
by ambergstrom on 2020/05/15 15:43
The app is awkward, not user friendly. The receipts are nearly impossible to read and don’t include the weights of food sold by the pound. I clipped a coupon but i was charged regular price, making the total about $20 more than I had been expecting. Will not use again, there are more convenient, easier options out there.
Drive up service us great but...
by The Kookie Man on 2020/03/28 20:46
Just wish there were more available times. They need to expand capacity during these difficult times. I have a hard time finding any availability near me, have to drive 15 miles to find an appointment 6 days out.
Useless
by yaya619 on 2018/12/23 18:33
I can’t make an order because it says my email is connected to a Vons account. I was on hold for over 40 minutes the first time and called dropped and another 40 minutes the second time to talk to someone and at the end told me Albertsons doesn’t deliver in my area but it says powered by instacart. When I logged into instacart allll the Albertsons in my area were available for delivery. Worthless.
Great Servive
by Belltunes66666 on 2020/03/16 12:36
This is very convenient and working well. As it ramps up there could be issues so just be patient while they work out the kinks and support this service.
What a hot mess
by LuckeSeventeen on 2019/01/03 14:19
Can’t use the app if your account is associated with a Vons or Pavillions “account”. How are they not the same thing? Also how is my account a Pavillions account? I don’t even know where one is, much less do I think I’ve ever been inside one. It can’t be that hard to link your own subsidiaries in one app, or at the very least ALLOW A VALID ACCOUNT TO SHOP AT ANY OF THEM. Jesus what a hot mess this is. Get it together, Albertsons.
Perfect timing
by jo.stet on 2020/03/11 21:14
After back surgery I am unable to lift anything or walk up and down the aisles shopping. Online ordering and pickup has been wonderful.
First Time online order
by DeBruhl M on 2020/03/23 04:20
I wanted it to be delivered but pick up is ok. We, my family, are on self isolation and this service is wonderful. Thank you
Search
by sbgmls22 on 2020/04/14 13:08
Hard to find some specific items in search but otherwise overall simple and user friendly
Great people great service
by Moontan1980 on 2020/04/13 08:05
It is easy. Select pickup time. Order online. Pay. Arrive at the designated parking. They bring it out to your car. Amazing!!
Happy customer
by nama422 on 2020/04/03 20:34
Best experience ever...it was my first order, clerk was courteous on phone and very courteous with delivery. I just ordered for next week. Will be shopping on line forever❤️❤️❤️❤️❤️
Mahalo
by Alaaumoe on 2020/04/03 15:39
Mahalo for making it easier for us to shop without going into the stores.
Happy shopper
by Laney6111 on 2020/03/29 22:38
So grateful for this option! They are doing the best they can. Got most my stuff and the person helping was so kind.
Absolutely awful and a complete waste of time
by Caliqtpi on 2018/04/29 18:41
After not recognizing my account several times, the app takes me through 3-4 different apps. I’m going to save my precious time and just travel to the store. Although, I can’t move because of recent surgery, the trip will take less time than tinkering with this useless app.
Pretty easy to shop from home.
by Jeeptec1 on 2020/03/21 23:59
I was able to choose
Great service
by Patricia Rey on 2020/05/28 02:51
Great service! I love ordering online, pick up is very easy, friendly and fast. Thank you !
On line shopping
by Ronda - Gamma on 2020/04/02 22:31
As a senior citizen confined to my home; having this service is a blessing. Thank you for all that you do.
Why?
by hunn1tt on 2020/04/05 16:14
I loved this app until I got the new update. Why can’t we edit our order like we use to be able to ? My pick up time is days away and I don’t have the option to edit my order. I really loved that about the process, now I will have to try a different store I guess.
Stupid app
by Fmarkman on 2020/02/06 20:17
Doesn’t work at all! This store 1/2 mile from me has delivery but I cannot pick it. For pickup, only two stores are listed, again the one next to me is not on the list but their website says that they offer both delivery and curbside pickup. I can’t get either through this idiotic app. Zero stars!
Hard to find products
by tooncesdavis on 2020/03/23 22:40
I would have given it a 5 but I was unable to find my bread
Best service ever
by quail47 on 2019/12/28 01:16
I have a bad back and knee and have relied on the drive up service. It saves lots of wear and tear on me and the personnel are so great. I’m elated Albertsons has this service.
Clunky app but I made it work!
by Judy43 on 2018/10/21 23:53
I’m disabled & can’t easily get out to shop up and down store aisles, get home, unload groceries & then put them away! Home delivery is great but the app needs work. Hopefully it will get better.
Albertsons is the Best for Online Grocery Shopping!
by HappyColorado on 2019/10/19 21:58
Best Buy’s on the Grocery Pick up shopping! We can always stack the savings
I didn’t ask for Vons
by Brando36 on 2018/07/27 23:52
This app is horrible. I have an Albertsons near me, not Vons. I was trying to place a order for delivery, but it keeps directing me to the Vons app and the prices and products are not the same. My Albertsons’s coupons do not come up with the Vons app and at this point, I said “forget it”. I’ll go somewhere else. No thanks.
Horrible as everyone says
by 333tb on 2018/07/10 02:46
I saw that this app had an extremely low rating, but wanted it to work well for the convenience, downloaded it anyways d tried. Impossible. Could not get signed in. Even with a new password they emailed me, could not sign in. So, not worth it. Use other stores.
More payments option
by tomato juice 67 on 2020/05/07 17:46
You should’ve it where snap recipients can use it especially it this time.
Very convenient
by Ibottauser19812202 on 2020/03/15 15:57
So easy to shop what we need now using this method
Mobile ordering
by ksuesunshine on 2020/04/29 15:47
Convenient, fast and EASY!
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