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App name
cruise norwegian - Plan & Chat
Description
Prepare for your cruise by pre-booking dining and shore excursions while at home. Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*. Key features include: Retrieve reservation details, view your E-docs, prepare and save time boarding with mobile check-in, and access directions to the pier. Organize vacation itineraries by pre-booking activities in advance and while onboard i.e. shore excursions, dinner reservations, entertainment, and make purchases including gifts (wine, flowers, and treats). Call and message guests onboard through the app, including Group Chat*. View ship itineraries, port information, and daily activities. Review your folio for onboard purchases in the app. Check Latitude Reward points and learn more about our CruiseNext program. Review disembarkation information including immigration and easy walk-off details. *Calling and Texting Package has a nominal one-time fee per person for making unlimited onboard calls and texts during your cruise.
Cruise
by TotoroDubbz on 2019/05/18 11:00
Excellent service
Junk
by pkbmku on 2019/05/13 04:16
Thought this would be useful during the cruise. Instead it’s just a marketing tool to try to sell $$$ overpriced and unnecessary internet service while on board. Cruising between Hawaii islands with about 99% regular cell service access and no need for their $20/day wifi. But, the app only works if you connect to their wifi. Will never know if there are any useful features because I’m sure I can get the info elsewhere without be ripped off.
Review
by Boom bomm on 2019/05/12 01:11
This ship rocks!!! Best time ever!!
The worst to try to get anything done on there sites
by givenup00 on 2019/05/05 20:47
Horrible
Easy
by 4588 love on 2019/05/04 01:54
User friendly
Informative app
by Jclust on 2019/04/28 00:24
Let’s you see everything on as far as daily activities for the day and during the cruise, Lets you see what is available in every deck and let’s you call front desk so you can make or cancel reservations!!!!A nice little companion app for your cruise enjoyment!
NCL is the queen of cruising.
by FloridaMiMi on 2019/04/25 08:32
Exceptional in every way, a touch of class.
Great cruise Company
by DALOSAN on 2019/04/24 18:35
My family and I have cruise with NCL before and this time I am going with my wife to Cuba to celebrate our 30 weeding anniversary . Looking forward to another great Vacation!!!
App does not load after login!
by jlewlew on 2019/04/24 06:10
I have tried to get this app to work before we board the inaugural sailing of the NCL Joy on the West coast on 4.26.19. After login all I get is an error message that says the page failed to load. Exiting the error message gets me an hour glass that doesn’t stop. App removal and reloading multiple times doesn’t fix the problems. Next I tried the app on my iPad multiple times and the same problem. Next was my wife’s iPhone. Same problem! This is version 1.6.4 that came out 6 days ago as of this review. NCL support says there have been no problem reports! I emailed them back and asked them to try it out on their iOS devices. No response yet, but it was towards the end of the day. Their other comment/question was whether I had tried the app on a non-Apple device. I told them I don’t have Android products.
NCL
by Speechfreak73 on 2019/04/24 01:25
Floating Paradise
Norwegian Escape Casino
by Iguy28 on 2019/04/21 19:07
Simply The Best
Doesn’t work
by Italia802001 on 2019/04/21 01:04
I tried to download this app doesn’t let me I think there’s a glitch please fix it thanks
NCL App
by Smalltown Redhead on 2019/04/16 21:01
Great app for staying organized before and during your cruise!!
iPhone 7 Plus
by jrobin1 on 2019/04/16 13:59
Not working on iPhone 7 Plus Getting sorry, but this page didn’t load properly. Please try again Works on my iPad.
Norwegian
by Smitli28 on 2019/04/16 10:29
I love this app you can do everything on it. I can even make payments on my future cruise 💕
App won’t load
by "251" on 2019/04/15 18:42
The app will not load. Just shuts down prior to loading
Will not open on my iphone
by David7333 on 2019/04/13 18:32
Will not open on my iPhone. Tried reinstalling. Just flashes and goes away
Simplicity at its finest!
by Docd4ni on 2019/04/13 00:34
Your app is awesome, so easy to use and find what you are looking for from booking a cruise to picking excursions, dining packages and other essential cruising needs. It is also a great place to learn about the ships, the one you’ll be on to the one you want to try in the future! Thanks for all the updates and being so user friendly!
App keeps crashing
by D and J 1110 on 2019/04/12 22:19
All of a sudden the app keeps crashing.
Crashes after update
by Jennyfer527 on 2019/04/11 22:07
It has been crashing ever since the update. I have deleted and reinstalled numerous times to have the same outcome.
Crashes
by Kristirae82 on 2019/04/09 20:02
It crashes now due to the update.
Trash! Crashes instantly
by Tuna neck on 2019/04/09 18:16
Fix your app, you lazy bunch of tools.
Crashes immediately
by XxburkejrxX on 2019/04/09 17:43
Crashes immediately
New update doesn't work
by rytheguy1980 on 2019/04/09 17:21
As soon as I login the app crashes. Please fix!
App stopped working
by Crayon Squibb on 2019/04/08 17:11
App used to work fine but there was an update 3 days ago and now it immediately shuts down after launch on IPhone and IPad. Have tried deleting and reinstalling but continue to have same issue.
App crashes
by Scotty n Elly on 2019/04/07 23:31
This app must be broken as it won’t stay open, it automatically shuts down. We will just have to go online to review our cruise info. What a shame
I can’t get it to stay open
by VegasLarry on 2019/04/07 22:46
IPhone XS with latest software. Opens, log in, asks me about sweepstakes and then closes without warning. Hope you ships work better than this. Thumbs down.
This Ap is broken!
by Shopping Angela on 2019/04/07 19:02
I have an iPhone X and I can’t even get it to open. It tries and then just shuts down during the log In process. I’ve rebooted my phone twice and tried 6 separate times to reinstall the ap. I will just have to check my account via the web.
Norwegian cruise app
by N Cruise L on 2019/04/07 18:59
The app doesn’t stay open for everyone
Love
by clara and matt laplant on 2019/04/07 17:05
We absolutely love everything about our vacations we took
Newest app version crashes with ios 12.2
by JoelP2727 on 2019/04/07 15:50
It won’t even open after logging in, crashes immediately.
Norwegian Cruise
by The Hood 1 on 2019/04/07 15:37
Nice to have the mobile app to keep up with all details of our cruise. We are excited to go to Canada and New England in October.
Latest update
by fsls40 on 2019/04/07 13:37
The latest update does not work app will try to open keeps Crashing!!!! This happened after the latest update. Please fix it I have an upcoming cruise!!!!!! So I can give you five stars again
Crashes
by Sbux app 4 stars on 2019/04/07 05:20
I loved this app until recently. It crashes all the time. Disappointing. Please fix bugs so I can give 5 stars again.
Won’t Open Anymore!
by LoganCiappa on 2019/04/07 05:07
Used to work but now it keeps crashing as soon as it opens.
Super happy go in a Norwegian cruise
by carla102804 on 2019/04/07 00:30
I love the service that you guys provide
Last update crashed app
by eeyore sarah on 2019/04/06 18:35
Now the app will not stay open. Just closes down. Not sure how to contact developer other than writing review. Very pleased with app prior to update.
Keeps crashing
by lun87654 on 2019/04/06 17:11
Can barely login before it crashes. Don’t thing that fix worked guys
Crashing
by -:-Frank-:- on 2019/04/06 16:12
Installed fine then crashes every time I try to run it on an iPhone Xs.
Crashing during login
by I Am Unsung on 2019/04/06 15:29
Uninstalled shut dow iPhone 7 iOS up to date, rebooted, reinstalled, rebooted, it KEEPS CRASHING DURING LOG IN & I get on NCL cruise in minutes!!
Latest update keeps crashing
by Houlinetman on 2019/04/06 13:17
Downloaded the latest version this morning. It opens but crashes immediately. Tried several times before and after re-starting my X S. Cruising in a week, sure hope it gets fixed quickly!
Broken
by Sm4829296 on 2019/04/06 12:01
The app just crashes nonstop.
App crashes
by hetheme on 2019/04/06 09:23
This app keeps crashing on iPhone XR with the latest iOS. I have uninstalled and reinstalled. Still crashed. Then I rest the phone to factory and used a backup to restore and the app still crashes.
Glitchy
by jemmkim on 2019/04/06 05:30
New update giving me anxiety the eve of our cruise. The app won’t stay opened.
App will not remain open
by BK249 on 2019/04/06 00:24
After login screen goes black and app close. Tried reinstalling several times, problem persists. iPhone XS Max
You messed up
by LT duke on 2019/04/05 22:03
The update today crashes every time I open it. #oops
FAIL.
by Joe D - NJ on 2019/04/05 20:35
Latest update and now it just crashes crashes crashes. Great job on adding the stickers though. Still major fail.
Great Cruse Line - Not So Great App
by RonWPB on 2019/04/04 22:03
It’s a little hard to find the information on your cruise, or your ship, for that matter. Some parts of the app won’t scroll and there’s little other information about your ship or cruise options. Also, this app was designed for use ONLY on a smartphone, not on a tablet. On a tablet, the app shows up small and centered on the screen. Anew version is desperately needed.
Needs improvements
by Al696969 on 2019/04/04 14:12
I can see my cruise documents but I cannot print. Please add print option if you want people to bring the documents with them like you ask. When I’m on the cruise but at the port, I cannot log in. The app is asking me to wait to connect to ship WiFi. This is BS. Use should be able to connect anytime.
About time
by sunset seas on 2019/04/01 15:47
Great app easy to surf thru thanks ncl
Thank you for building a really nice app
by Mary's Impala on 2019/04/01 03:21
I love that literally everything I used to track with the paper daily itinerary is now on my phone! I use to take photos of each page to have an electronic version. This interface is so much more elegant.
Can’t wait !!! Scott Bourque
by Poolmangonewild on 2019/04/01 00:14
Awesome ...very friendly appt !!! I’m Lovin It !!! Cruising like a Norweigin !!!
Battery Drainer
by AshleighBass06 on 2019/03/31 23:04
This app was great on the ship so you don’t have to take your dailies with you around the ship. Just make sure you close it after each use or it will drain your battery like crazy. At the end of the day, I discovered it was running for 11 hours in the background. Yikes. There is no reason for that. Also, there’s no way to buy an internet package from the app. A link to the website is really all that I need. That seems like a real missed opportunity.
J Martinez
by Aero0610 on 2019/03/30 19:26
Love this app! Shows you all your choices of restaurants and shows. Makes it easy to plan your events for each day.
Fun to see what will be on my ship!
by Kylie Colorado on 2019/03/30 19:12
I enjoy daydreaming while strolling through this app of how awesome my cruise will be.
Excelente app
by Jclguadalupe on 2019/03/27 11:50
Practical and easy to use.
New NCL APP
by Only Black and Gold on 2019/03/25 22:59
Happy so happy to have the NCL APP! Very helpful and convenient! 👍❤️
Works great (sometimes)
by MikeC63 on 2019/03/25 13:21
Really enjoyed having the ability to communicate easily with other family members on board. Glad to pay $10 (per traveler) for such a feature. Unfortunately, the app routinely stopped working. Absent user input in the form of attempting to send a message, it was impossible to discern that the app was no longer receiving messages. While I found the app useful, it’s unreliability can limits its usefulness.
App won’t recognize reservation #
by kungmmetrod on 2019/03/24 22:01
App won’t find reservation number despite having paperwork in front of me with the correct info. What’s the purpose of the app if you can’t use it to book things for your cruise because it won’t recognize your reservation #?
Wow!!
by Tman123463 on 2019/03/24 06:44
Love the NCL APP! A must App for cruising NCL!!
Needs a bit more work
by CHI3F on 2019/03/21 01:56
Seems all right. iPad app would definitely be nice.
Can’t even create an account
by Danniesday on 2019/03/20 21:22
iPhone X and the app doesn’t even work enough to create an account. Even tried through social media. Update: after several attempts I was able to get through. Must be bugs somewhere.
Clean cut
by Trapster10 on 2019/03/19 22:58
The app is smooth and easy to use. Looking to see how it performs on the ship with no WiFi (maybe just to communicate with others while onboard)
Love it!
by fourboymomma on 2019/03/19 21:00
I love that I can plan my activities, entertainment and dinning from my phone!
Great app
by Weasyweasel on 2019/03/19 01:57
The app was very helpful in exploring our itinerary, planning our excursions and paying for our cruise. I would highly recommend it to anyone that s cruising NCL.
Clear
by blum470 on 2019/03/19 01:48
It’s clear to tell what prices are and questions can also be answered on the app as well 😊 can’t wait to go on my cruise with you guys!!!
Cruising!!
by Ecarman26 on 2019/03/19 00:24
I love this app and I’m so looking forward to my upcoming cruise!!
This app is terrible
by GlobalTraveler007 on 2019/03/18 23:08
1st it requires you to purchase their onboard wi-fi to use it. Once your cruise stops even if you have WiFi from somewhere else the app will not update. 2nd if you don’t have their WiFi nothing works so what good is an app that doesn’t work. Since the lowest price on my cruise was like 165 for WiFi that makes this app 165 not free as advertised.
Love this app!
by craigmil on 2019/03/18 16:48
This app is easy to use. Has all the information I need for my upcoming cruise and all my account information. Will be using to book future cruises as well!
So much potential....
by Pizzahutisthebest on 2019/03/17 14:36
Let me start with the pro’s. For texting it worked GREAT!! It was a life saver for the 5 of us on a huge ship. Having the itinerary at your fingertips everyday to know what’s going on is wonderful as well as being able to keep up with your spending, or your kids spending, also a plus. Where it falls short, the phone option is spotty at best. While you can make reservations for some shows, you can’t for others and this gets confusing. Menus should be available for all the restaurants. This would be awesome. Description of shows would be a bonus as well. The other bad thing it is a battery drainer!! I had to charge my phone 2 times a day with that app running. I would still recommend this app, especially for groups.
A nominal charge?
by Bob Evola on 2019/03/17 13:35
Good step in the right direction for upgrading the app to allow chat. I don't understand charging passengers for that ability when other cruise lines are offering it free of charge. The message to us customers is that it's fine to access the ships network to spend money on things like excursions, but we need to pay to locate family.
App issues
by TesayL on 2019/03/04 20:33
When I am using the app to view my vacation and I am scrolling through the details, the application keeps displaying a message "you are about to leave the site". Even if I'm not clicking anything if keeps prompting me to click to go to another site. I finally clicked it. It goes to "hotjar.com". It goes to a page which is a marketing site that tracks online activity to determine what marketing solicitation it can send you. Not cool!!! You want me to use your app but yet you share my app activity with another party!!!
The app won’t even load?!!!
by RacerX2005 on 2019/03/04 01:17
What a disaster!! this app won’t even load on my iPhone XMax. Waste of time!
Informative
by wally5580 on 2019/03/02 03:16
Very informative!
App won’t open
by Pharese in AZ on 2019/02/28 04:52
I downloaded the app in anticipation of a cruise we’ll soon be taking- and it *used* to work... but recently every time I try to open the app, I get an error message and then the spinning “loading” circle that never actually loads. Very concerned that it’s not going to work aboard if I can’t even get it to work in my living room!
New to cruising
by Crm1278 on 2019/02/26 17:37
App is user-friendly and easy to navigate. Plus if you find yourself in a jam and not sure to fix it, direct phone numbers are available for additional assistance.
Useless app
by Darkmanchu on 2019/02/26 11:06
My cruise was delayed one day due to bad weather. The app didn’t reflect that condition. It assumed that I was at sea and needed ship WiFi for function. More importantly updates on the cruise status were never reported. Such a waste.
Crashes on Pride of America
by Dk407 on 2019/02/24 22:45
Constantly crashes when viewing excursions on Pride of America. Useless
Great App
by Lovetofish1 on 2019/02/18 23:03
A lot of info.
Planning!
by VancDarkstar on 2019/02/18 21:38
Love being able to easily look at all my trip had to offer! Wonderful to plan and get excited about upcoming trip!!
Internet customers service
by eljim503 on 2019/02/18 19:23
Technician Bojan did a great job helping us with our problem
No joy
by Kevinwithak0412 on 2019/02/18 03:08
90 days out and I can not use the app for my May Alaskan cruise. Did use the app for the bliss in December was great! Just wish there was a chat option in the app once on board.
App needs a Ton of Work
by Soenebehgwnehejeuwjejwbe on 2019/02/17 23:19
This is the junkiest app I’ve ever been forced to use. Alas, on the ship there are no other choices. Hard to navigate No personalized calendaring Data is always missing - ex- ‘you have 3 items’ but only one shows up The communication piece is pure crap. Like I said - no choice. But do not expect this to be on par with an app that really has to work and work well.
App needs a Ton of Work
by Soenebehgwnehejeuwjejwbe on 2019/02/17 23:19
This is the junkiest app I’ve ever been forced to use. Alas, on the ship there are no other choices. Hard to navigate No personalized calendaring Data is always missing - ex- ‘you have 3 items’ but only one shows up The communication piece is pure crap. Like I said - no choice. But do not expect this to be on par with an app that really has to work and work well.
Love NCL
by Nana Linda H on 2019/02/11 23:27
We have been on a lot of cruise ships and NCL is by far the best. We love the Haven. Try and stay in the Haven and you will be treated as a VIP from the time you set foot on the ship. I was not impressed by the private island. You had to pay for everything and some items were overly expensive but overall...an awesome cruise!
Definitely not a 5 star app
by daveTheMusicFanAddict_II on 2019/02/10 05:47
We used this app on the Pride of America for a Hawaiian cruise. The app is basically useless unless you’re on the boat’s WiFi network which you have to pay to get on to, and you can only pay for it when you’re on the network; it’s a chicken and egg problem which they try to solve by giving you 10 minutes of free WiFi, so you have to act fast. BTW internet on the ship for the whole voyage is over $200! We settled on the $10 charge for simple access to the app (no internet) and built-in messaging, not a good idea if you’re hoping to plan your offshore excursions while on the boat and need full Internet access. Once you’re in the app, its a big tricky to navigate around, it’s not intuitive and the UI design is sloppy and a bit of hodgepodge. You can book reservations for restaurants however some restaurants will show up as fully booked even if they aren’t. There’s a screen to look at your schedule on but it’s only for booked events, not events you don’t need reservations for, which is annoying, even more annoying is you can’t even access the schedule without being on the boat’s network. We tried using it as a tool for communication as they have built-in messaging and Voip calling between other passengers but we gave up on it and just used regular text messaging and phone calling over LTE; it’s just not worth the hassle of signing back onto their network and losing Internet over LTE (again we didn’t fork over the 💰 for NCL’s Internet package). They should also really utilize push notifications for things like disembarkation/embarkation reminders and means of delivering instructions on how to pick up tender passes or to deliver announcements such as where to go during the evacuation drill. They have so many opportunities to make this app a companion on your voyage but it really falls short.
Bermuda Get Away
by Captain Jack Batt on 2019/02/04 17:12
The app is very helpful in my preparation for my up coming cruise to Bermuda
It’s so User Friendly!
by Beca1469 on 2019/01/24 03:03
Awesome!
Frustrating due to forced use of shipboard WiFi
by Alehra on 2019/01/21 20:21
I am on a Norwegian Cruise Lines ship in port. Since we’re in port, I have cell phone connectivity, so all my apps are fully functional - EXCEPT the NCL app, because, after 10 minutes of free shipboard WiFi use, this app REQUIRES in-app purchase of a shipboard WiFi plan in order to work! Hey NCL, your paying customers would like to use your app. You are supposed to encourage that! Your policy, which appears to be designed to coerce purchase of your WiFi, is instead alienating customers. That is never a good idea.
Useless
by -_Jeff on 2019/01/13 06:44
Won’t let me register. Looking to cancel my cruise. Not going risk my life on a ship, if they can’t get a web site to work in 2019.
Needs organization, but better than website
by bobinps on 2019/01/11 22:03
The title summarizes my thoughts. I just downloaded it last night and I like it much better than the website. However, I think the organization could be improved tremendously by simply offering categories, such as: Excursions, offer a filter by Port or by activity level Food, offer a filter for cost or complementary, also to filter restaurants that are participating with the food package purchase
Good app on the ship
by Rexgamer on 2019/01/10 22:30
It's a good use of the freestyle daily(sort of) for mobile use. However, if you use it on a trip that breaks in to a new year, it's not usefull as the days become out of order and can't be viewed after the day has passed past. Example, we had a cruise from 24DEC18 to 04JAN19. Day one was on the list as January 1, after day one passed you couldn't look at January 1 anymore even thought it was Christmas, day 2.
Slow
by *************^^^ on 2019/01/10 21:14
The app is very slow
This app is a fail
by bman46 on 2019/01/02 14:17
This app is horrible. I don’t understand how the ratings are so good. It basically does nothing that the freestyle daily and your stateroom tv doesn't. It’s nice to have what’s happening on your phone but beyond telling you the title of the event it doesn’t give you a description of the event. I also had the app randomly stop working several times and i had to log out and log back in. There is so much more an app could do then what this one does. #Fail
Great vacation app
by DKD12123 on 2019/01/02 08:19
If you are going to cruise with Norwegian, this app will make planning much easier. Clear descriptions and/or instructions for everything on and off board. But don’t get this mixed up with their other app that can be used on the ship while you are at sea and need to communicate with other members in your group. This a per person pre paid, on ship communication is called “concierge” and it is a downloadable app.
Meh
by Gjvdthgcc on 2018/12/31 20:33
Great for looking up what’s going on on the ship on the fly. Nearly useless as a communication device. And they prompt a review right away, and you can’t skip it. So all the feedback they are collecting is from people who haven’t even used the app yet. Brilliant!
Eats up battery
by Caligrl9881 on 2018/12/24 17:33
Takes up too much of my battery life. Would be nice to have the option to not have it continuously update in the background. Otherwise it was great.
App won't work with google login.
by J____R on 2018/12/22 03:33
Downloaded, app won't log in with Google+. Google says can't establish secure connection with OAuth being used (Older API?). Tells me to log into site with a web browser but that doesn't work with Google+ login either, no nice error - just a blank window after credentials established. Browser login was working a few months ago not now. One star until they sort out Google+ login.
Can’t ever log in
by giberti on 2018/12/20 23:55
App loads and then just spins. Not able to login so I don’t really know what, if anything I can do with this app. Current iOS.
So much potential....
by Pizzahutisthebest on 2019/03/17 14:36
Let me start with the pro’s. For texting it worked GREAT!! It was a life saver for the 5 of us on a huge ship. Having the itinerary at your fingertips everyday to know what’s going on is wonderful as well as being able to keep up with your spending, or your kids spending, also a plus. Where it falls short, the phone option is spotty at best. While you can make reservations for some shows, you can’t for others and this gets confusing. Menus should be available for all the restaurants. This would be awesome. Description of shows would be a bonus as well. The other bad thing it is a battery drainer!! I had to charge my phone 2 times a day with that app running. I would still recommend this app, especially for groups.
Norwegian Pearl cruise to Alaska.
by Ron Bukka on 2018/09/26 12:45
Just got back from a cruise to Alaska on the Norwegian Pearl. This was such a unbelievable cruise! Everything went great from beginning to end. The staff was great and I am definitely going to cruise Norwegian again, every day was so easy to plan from the day brochures as to what was going on and everything and times where and when to eat, this made my trip so much better. I was able to spend more time on other things to do rather than finding out why walking on boat what was going on! Great job Norwegian Pearl crew!
No way to communicate with kids under 13
by living_simple on 2018/08/05 21:19
Other ships have handyphones. The other Norwegian ships have the old apps that kids with phones can use. But this new app would not allow our 13-year-old to register. On top of that the ship has no back up plan (handyphones to rent). So it very much made for some bad days and time on ship when my kid either is unreachable and can’t be found, or I make him stay with us. Kids have phones and families communicate with phones. I want him to be able to hang with friends, but to be reachable for plans as a family. Find a way to make this work or we can’t go back. The entire rest of the cruise/experience was great.
Needs organization, but better than website
by bobinps on 2019/01/11 22:03
The title summarizes my thoughts. I just downloaded it last night and I like it much better than the website. However, I think the organization could be improved tremendously by simply offering categories, such as: Excursions, offer a filter by Port or by activity level Food, offer a filter for cost or complementary, also to filter restaurants that are participating with the food package purchase
Almost 5 Stars
by Nectarmaiden on 2018/11/03 22:56
So far the app has been great and easy to use but there is one minor issue. I keep getting notifications that something needs my attention. When I open the app, I see that I have a new message. However, when I open the messages I do not have any new messages, they are all old messages that I have already read. I wish there was a way to delete them once I’ve read them. Also the notification badge will not go away.
Great vacation app
by DKD12123 on 2019/01/02 08:19
If you are going to cruise with Norwegian, this app will make planning much easier. Clear descriptions and/or instructions for everything on and off board. But don’t get this mixed up with their other app that can be used on the ship while you are at sea and need to communicate with other members in your group. This a per person pre paid, on ship communication is called “concierge” and it is a downloadable app.
Simplicity at its finest!
by Docd4ni on 2019/04/13 00:34
Your app is awesome, so easy to use and find what you are looking for from booking a cruise to picking excursions, dining packages and other essential cruising needs. It is also a great place to learn about the ships, the one you’ll be on to the one you want to try in the future! Thanks for all the updates and being so user friendly!
Great Cruising App
by wmmke on 2018/07/20 18:58
This App is great while you are onboard with many cool features. You can see what’s happening, make reservations for dining, entertainment or excursions. Best of all you can call or text other family members and keep track of the kids. The App needs a little tweaking and some added features but it’s going in the right direction.
Great cruise
by jats100 on 2018/10/21 21:52
Our first cruise ever. We enjoyed seeing Cuba. Missed out on Belize due to high winds. Costa Maya was nice but we were like guppies swimming in a sea of vendor sharks! The Mayan ruins were cool, but we were on a bus for an hour in and an hour back. Food was good and always available. Alcohol was free flowing. Great service. We were not too much into the shipboard activities. We’ll do it again, but probably on a bigger ship. Overall good experience.
Battery Drainer
by AshleighBass06 on 2019/03/31 23:04
This app was great on the ship so you don’t have to take your dailies with you around the ship. Just make sure you close it after each use or it will drain your battery like crazy. At the end of the day, I discovered it was running for 11 hours in the background. Yikes. There is no reason for that. Also, there’s no way to buy an internet package from the app. A link to the website is really all that I need. That seems like a real missed opportunity.
Works great (sometimes)
by MikeC63 on 2019/03/25 13:21
Really enjoyed having the ability to communicate easily with other family members on board. Glad to pay $10 (per traveler) for such a feature. Unfortunately, the app routinely stopped working. Absent user input in the form of attempting to send a message, it was impossible to discern that the app was no longer receiving messages. While I found the app useful, it’s unreliability can limits its usefulness.
Frustrating due to forced use of shipboard WiFi
by Alehra on 2019/01/21 20:21
I am on a Norwegian Cruise Lines ship in port. Since we’re in port, I have cell phone connectivity, so all my apps are fully functional - EXCEPT the NCL app, because, after 10 minutes of free shipboard WiFi use, this app REQUIRES in-app purchase of a shipboard WiFi plan in order to work! Hey NCL, your paying customers would like to use your app. You are supposed to encourage that! Your policy, which appears to be designed to coerce purchase of your WiFi, is instead alienating customers. That is never a good idea.
Love NCL
by Nana Linda H on 2019/02/11 23:27
We have been on a lot of cruise ships and NCL is by far the best. We love the Haven. Try and stay in the Haven and you will be treated as a VIP from the time you set foot on the ship. I was not impressed by the private island. You had to pay for everything and some items were overly expensive but overall...an awesome cruise!
Informative app
by Jclust on 2019/04/28 00:24
Let’s you see everything on as far as daily activities for the day and during the cruise, Lets you see what is available in every deck and let’s you call front desk so you can make or cancel reservations!!!!A nice little companion app for your cruise enjoyment!
Great Cruse Line - Not So Great App
by RonWPB on 2019/04/04 22:03
It’s a little hard to find the information on your cruise, or your ship, for that matter. Some parts of the app won’t scroll and there’s little other information about your ship or cruise options. Also, this app was designed for use ONLY on a smartphone, not on a tablet. On a tablet, the app shows up small and centered on the screen. Anew version is desperately needed.
Thank you for building a really nice app
by Mary's Impala on 2019/04/01 03:21
I love that literally everything I used to track with the paper daily itinerary is now on my phone! I use to take photos of each page to have an electronic version. This interface is so much more elegant.
A nominal charge?
by Bob Evola on 2019/03/17 13:35
Good step in the right direction for upgrading the app to allow chat. I don't understand charging passengers for that ability when other cruise lines are offering it free of charge. The message to us customers is that it's fine to access the ships network to spend money on things like excursions, but we need to pay to locate family.
Good app on the ship
by Rexgamer on 2019/01/10 22:30
It's a good use of the freestyle daily(sort of) for mobile use. However, if you use it on a trip that breaks in to a new year, it's not usefull as the days become out of order and can't be viewed after the day has passed past. Example, we had a cruise from 24DEC18 to 04JAN19. Day one was on the list as January 1, after day one passed you couldn't look at January 1 anymore even thought it was Christmas, day 2.
Only NCL
by crusing with the Joneses on 2018/09/24 19:23
I have done over 15 cruises with NCL and have never been disappointed. I highly recommended this cruise line to any one who is looking to have a cruise that you make all the plans. You are never fit into the cruise lines schedule, you relax on your schedule. Sit back and enjoy.
This app is a fail
by bman46 on 2019/01/02 14:17
This app is horrible. I don’t understand how the ratings are so good. It basically does nothing that the freestyle daily and your stateroom tv doesn't. It’s nice to have what’s happening on your phone but beyond telling you the title of the event it doesn’t give you a description of the event. I also had the app randomly stop working several times and i had to log out and log back in. There is so much more an app could do then what this one does. #Fail
Junk
by pkbmku on 2019/05/13 04:16
Thought this would be useful during the cruise. Instead it’s just a marketing tool to try to sell $$$ overpriced and unnecessary internet service while on board. Cruising between Hawaii islands with about 99% regular cell service access and no need for their $20/day wifi. But, the app only works if you connect to their wifi. Will never know if there are any useful features because I’m sure I can get the info elsewhere without be ripped off.
One star because that’s the minimum
by Rajesh4 on 2018/08/11 19:49
Worst. App. Ever. Loved our cruise but hated this app. Where do I start? Buggy. Poorly designed. Not intuitive. Features didn’t always work. App crashed often. We got the messaging/calling plan for $9.95, and while it’s good that we were able to generally communicate with our group using the app, messages would frequently disappear and images would never post. NCL needs to start over and redesign this app from an end-user’s viewpoint.
Can’t even create an account
by Danniesday on 2019/03/20 21:22
iPhone X and the app doesn’t even work enough to create an account. Even tried through social media. Update: after several attempts I was able to get through. Must be bugs somewhere.
New to cruising
by Crm1278 on 2019/02/26 17:37
App is user-friendly and easy to navigate. Plus if you find yourself in a jam and not sure to fix it, direct phone numbers are available for additional assistance.
App won't work with google login.
by J____R on 2018/12/22 03:33
Downloaded, app won't log in with Google+. Google says can't establish secure connection with OAuth being used (Older API?). Tells me to log into site with a web browser but that doesn't work with Google+ login either, no nice error - just a blank window after credentials established. Browser login was working a few months ago not now. One star until they sort out Google+ login.
Crashing
by Taximomif4kids on 2018/10/03 17:27
The app has been working fine since I installed it several weeks ago. I haven't tried to use it for several days. Today, I wanted to look for excursions for our upcoming cruise, but the app has crashed every time I try to open it.
Love this app!
by craigmil on 2019/03/18 16:48
This app is easy to use. Has all the information I need for my upcoming cruise and all my account information. Will be using to book future cruises as well!
App makes this easy
by assign4futbol on 2018/10/05 18:00
This app makes things extremely easy. Loved finding things easily and quickly.
Planning!
by VancDarkstar on 2019/02/18 21:38
Love being able to easily look at all my trip had to offer! Wonderful to plan and get excited about upcoming trip!!
Clean cut
by Trapster10 on 2019/03/19 22:58
The app is smooth and easy to use. Looking to see how it performs on the ship with no WiFi (maybe just to communicate with others while onboard)
Awesome app
by Saq m on 2017/10/23 14:50
Great way to chat with friends while on the cruise. You can make restaurant and shore excursion reservations right off of your phone without experiencing the hassle of waiting in line.
Clear
by blum470 on 2019/03/19 01:48
It’s clear to tell what prices are and questions can also be answered on the app as well 😊 can’t wait to go on my cruise with you guys!!!
Ahhh...
by Rdnckbkr on 2018/12/18 17:07
Easy to navigate and see what's available on our future cruise without having to deal with other humans. It's like we're already on vacation. Lol. 😂
Great app for travelers
by Toontown0909 on 2018/12/19 17:41
This is my first experience using the Norwegian Cruise app. I love how it has all the information I need right in one place. It makes the process very easy.
Great cruise Company
by DALOSAN on 2019/04/24 18:35
My family and I have cruise with NCL before and this time I am going with my wife to Cuba to celebrate our 30 weeding anniversary . Looking forward to another great Vacation!!!
J Martinez
by Aero0610 on 2019/03/30 19:26
Love this app! Shows you all your choices of restaurants and shows. Makes it easy to plan your events for each day.
This app is terrible
by GlobalTraveler007 on 2019/03/18 23:08
1st it requires you to purchase their onboard wi-fi to use it. Once your cruise stops even if you have WiFi from somewhere else the app will not update. 2nd if you don’t have their WiFi nothing works so what good is an app that doesn’t work. Since the lowest price on my cruise was like 165 for WiFi that makes this app 165 not free as advertised.
Cruise Credit
by Sheepdog 14 on 2018/10/17 17:11
Would have liked to have this included on the master bill. But if I want to make plans today I have to pay on a credit card. Don’t send info on what to do and expect me to sign up today.
App won’t open
by Pharese in AZ on 2019/02/28 04:52
I downloaded the app in anticipation of a cruise we’ll soon be taking- and it *used* to work... but recently every time I try to open the app, I get an error message and then the spinning “loading” circle that never actually loads. Very concerned that it’s not going to work aboard if I can’t even get it to work in my living room!
Would not recommend
by Cruise_Commander4242 on 2017/12/27 18:25
Just like all the other Norwegian Cruise line apps this one has a problem... it won’t let you register. If I were you I would go on the Norwegian Cruise line website, make an account then download this app. I would love it if I could get support to try to help me login/register.
Great app
by merrimac valley on 2018/11/20 01:00
Very easy to navigate. Love being able to know how many days left till our cruise. Thank you
Needs improvements
by Al696969 on 2019/04/04 14:12
I can see my cruise documents but I cannot print. Please add print option if you want people to bring the documents with them like you ask. When I’m on the cruise but at the port, I cannot log in. The app is asking me to wait to connect to ship WiFi. This is BS. Use should be able to connect anytime.
Great app
by Weasyweasel on 2019/03/19 01:57
The app was very helpful in exploring our itinerary, planning our excursions and paying for our cruise. I would highly recommend it to anyone that s cruising NCL.
Eats up battery
by Caligrl9881 on 2018/12/24 17:33
Takes up too much of my battery life. Would be nice to have the option to not have it continuously update in the background. Otherwise it was great.
Internet customers service
by eljim503 on 2019/02/18 19:23
Technician Bojan did a great job helping us with our problem
Crashing, crashing, crashing...
by Mysterious Lake on 2018/10/31 17:07
When I downloaded the app a couple of weeks ago, it worked nicely. I have not used it for some days and now it crashes every time! It just does not launch! Please have it fixed!
Norwegian
by Smitli28 on 2019/04/16 10:29
I love this app you can do everything on it. I can even make payments on my future cruise 💕
Latest update keeps crashing
by Houlinetman on 2019/04/06 13:17
Downloaded the latest version this morning. It opens but crashes immediately. Tried several times before and after re-starting my X S. Cruising in a week, sure hope it gets fixed quickly!
This Ap is broken!
by Shopping Angela on 2019/04/07 19:02
I have an iPhone X and I can’t even get it to open. It tries and then just shuts down during the log In process. I’ve rebooted my phone twice and tried 6 separate times to reinstall the ap. I will just have to check my account via the web.
Rating Trends
76,58,55,56,0,114,79,83,69,59,0,111,0,0,0,237,48,0,103,59,59,76,59,45,53,46,54,62,133,102,186,107,0,154,107,0,214,0,151,0,150,57,136,99,0,202,83,93,92,75,44,40,0,0,0,252,63,52,44,56,23,40,56,40,40,43,43,39,50,52,0,106,33,0,82,0,85,0,104,0,92,42,39,0,129,0,108,0,70,41
All Versions
4.0
13,837 total
 5
11,413
 4
1,736
 3
365
 2
82
 1
241
Current Version (1.6.4)
5.0
13,837 total
 5
11,413
 4
1,736
 3
365
 2
82
 1
241
Version History
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