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App name
RTA CLE
Description
Traveling around Cleveland just got easier! Now you can purchase transit fares right from your phone – no more waiting in line to purchase a paper ticket, swiping your credit card, or carrying around cash! PAY ON THE GO Pay quickly and securely with your smartphone. - Use your mobile tickets immediately or save them for later. EXPENSES MADE EASY Manage your riding history through the mobile app. - Receive email receipts. TRIP PLANNER Plan your entire trip via tripplanner.riderta.com/Trip - No more searching for a transit map and timetable. -------- GET STARTED TODAY 1. Download the RTA CLE app. 2. Create an account and add your payment information. 3. Plan your trip. 4. Purchase your fare. 5. Show your active ticket to the transit operator / driver. -------- COMING SOON The RTA CLE app is not done yet! We're constantly updating the app based on your feedback. -------- APP PERMISSIONS - Location Services (optional): Used to quickly provide nearby transit options.
Where is bus at all times?
by Terry J Mac on 2019/08/15 21:12
Need to know where the next bus is in real time, not when it is expected.
App is a good start, but could use improvements.
by Simon BH. on 2019/08/03 13:54
The app is neat, but for the love of whatever is holy to you guys, let me use my Apple Pay as a payment option.
Needs some upgrades
by shakerrider on 2019/07/09 20:06
It would be nice to have single ride fares and children’s or minor fares. Also the map feature doesn’t default to NEO often pulling locations from all over the country.
Great but one flaw
by nevru on 2019/06/28 19:00
The app itself is really convenient but the app has its moments where it isn’t responsive.
Crappy
by .upset app user on 2019/06/20 04:39
To many glitches need when trying to bring it up on your phone it just freeze and stay on the RTA screen
They won’t refund my purchase!
by Piss3d_0ff_us3r! on 2019/06/03 16:43
I contacted my bank after communicating with RTAs Terrible and rude email services. And my bank said they took my payment the returned it then pulled it again which caused a 48hour hold! And as I’m telling the email service this they keep saying reach out to your bank. If I’m telling you I’m on the phone with them relating to you everything they are saying why aren’t you trying to see what’s messed up on the APP’s end !!! This app is terrible.
Fix Connection
by boppy21 on 2019/05/29 22:54
I have use this app twice the first time I bought a all day pass everything worked fine, but I’ll say last week I had forgot to get change the day before so I bought a pass for one ride I got to the bus stop and when the bus arrived the ticket wouldn’t load thankful the bus driver was familiar with me and let me go on get on but that’s totally embarrassing and annoying.
iPhone user
by iphone usere on 2019/05/21 14:11
Need to be able to use for Apple Pay to for people who have IPHONES
Convenient!
by celest 86 on 2019/04/10 13:17
Keep your charger handy to prevent not having buss fare, and to avoid RTA police 👮
No QR code
by Abbygine on 2019/04/07 16:03
I am stuck in a customer service loop between the passportinc app’s customer service and the ride RTA’s customer service. When I reinstalled this app at the beginning of March whenever I purchased a ticket the QR code didn’t show when the ticket was tapped. I had brought this issue to the attention of a RTA service agent once but it was waved off as a non-issue. Then later a RTA attendant decided it was an issue and I should visit the RTA customer service. So per the RTA service personnel I have been trying to resolve the issue. So far I have turned my phone on and off, updated my phone’s software, deleted and reinstalled the app. My phone bill is paid. I have tried using WiFi on the off chance my service provider’s data was not enough for the app. The only other possible things I can think to do on my end at this point would be to “switch service providers” or “purchase new hardware (phone)”, which seems a bit extreme when this is the only app I own that isn’t working to it’s optimum.
Took the money without giving me a bus ticket
by MSB921 on 2019/04/03 16:54
I tried purchasing a ticket and there was an authorization problem instead of not taking the money because I couldn’t get the ticket they took the money anyway . Now I don’t have access to my money and I wasn’t able to get a bus ticket
Fast easy if you have a phone with apps
by clechica on 2019/03/05 20:59
Easy to use
Good idea but
by Sue0495389 on 2019/03/01 12:58
Handy for having your bus pass on hand. However, it freezes several times a week, and you need to reboot your phone (iPhone 6s). It’s better to go straight to internet for trip planning because the linked page doesn’t always work.
Maps dshep1984
by dshep1984 on 2019/01/10 17:03
The old mapping system was better. When it displayed it without taking you to rta.com bring it back please!
Safety first
by oursolgy:MO on 2018/12/22 18:54
Master card
Love it
by Chan the Alpha on 2018/12/22 16:42
Very simple and easy. Now I don’t have to worry about stopping at the store to get cash back for bus fare.
Payment
by rese217 on 2018/12/15 17:03
I can’t connect my cash app card to it anymore it doesn’t allow me to purchase tickets
Horrible experience
by sjekhkgkgkfkfk on 2018/11/24 16:54
This app is horrible it doesn’t give you the option to update your number if you so happen to get a new number, so I have tickets that I have purchased that I no longer have access too because you I’m locked out of my account.
Rta
by Johndoerner on 2018/11/04 17:27
App won’t accept new credit card info
Buggy
by Macker612 on 2018/10/30 21:02
Freezes at the worst possible times, like when I’m trying to use a ticket that I activated. Then I’m out the price of a ticket. Very frustrating.
Very disappointed
by Mikey48 on 2018/10/18 14:27
Unused Tickets disappear when the app freezes. Unreliable. Emailed customer service no real response other than automated response.
The app doesn’t work sometimes
by marlene.thefoxy on 2018/10/17 07:58
This app doesn’t open sometimes and when you want to download this again it ask you for the three digit pass they sent to your cellphone like a thousand times and it sometimes never work and you have to end up paying for the ride again. Really bad app
Good app but buggy
by Fresh poet on 2018/09/12 03:28
It deleted my new pass a whole monthly pass gone
NEEDS IMPROVEMENT
by Bmanhahahaha on 2018/08/31 03:25
Can tell that this app was a rush job and needs to be redone to be useful as a transportation app. Ways to fix this: * provide an updating map of current transport location and an updating prediction of arrival times *have the “plan my route” option in the app instead of redirecting into a website A good example of something like this is called “rider” it shows routes, current bus locations, and predictions of arrival times. Another is “DC Metro and Bus”. Get this done and I can guarantee tourism rates will rise.
How can this be? It just work for tickets nothing else
by Manolo Salvador on 2018/08/25 15:56
Unfortunately the company it self doesn’t have a decent navigation app of his own. It just work for tickets.
Pointless
by bebbinc on 2018/08/01 17:04
It may be quicker to buy a ticket but unlike the rest of the world, you cannot use the app to activate ticket barriers. Instead you have to deal with rude ticket agents questioning why they need to open the gate for you.
Only sells tickets
by Crazylele1 on 2018/07/18 17:01
The app now doesn’t do the one thing I want it to do, tell me when the next bus is coming. Instead it redirects to a webpage instead, if I wanted to use a webpage I would have just done that instead of downloading an entire app.
Convenient
by whittyj on 2018/06/23 21:26
They did a nice job with the app. As long as your phone doesn’t die while you’re traveling...😳
Tracking Buses Option Needed
by B0RNjoke on 2018/04/17 19:24
Would be nice to be able to track the next available bus on the route you want. If it can be done with Lyft and Uber why not this? Without that this app is pointless for me
Icon
by Ogkvne on 2018/03/27 21:45
Icon does not show up on my app list. I have an iPhone 6s. I have to go to App Store to open app.
Poor for finding real stops
by RTA transit rider in Cleveland on 2018/02/01 19:14
So this is for Cleveland but if I search for an area bus stop I get random locations, like Columbus.
Thinks airport is in columbus!
by Daveman722 on 2017/12/17 04:10
What imbicile designed this? I put in airport for route and it took me to columbus airport...! Didnt recognize hopkins!!! Pure garbage...
Mobile ticket option is much appreciated
by brbarkley on 2017/12/13 13:45
Mobile ticket option is great. Don’t bother with the route planner. Use Transit app or google maps.
Unusable
by Rob Bullock on 2017/11/07 17:41
Tried to use. Cannot get it to give train routes. It tells me to wait for 7 hours to catch a buss. But the train arrived in 5 minutes. It’s useless and I will delete it.
Do not bother
by jim in euclid on 2017/08/27 21:17
This is an absolutely worthless app. It actually said to walk or take greyhound. Who wrote this a first grader. No way to customize a route. Takes you through some of the worse areas of Cleveland. Use the paper schedules much easier.
Slow load times and locks up all the time
by Celebros on 2017/08/14 12:09
This app takes forever to load and will randomly crash.
It thinks I'm walking to the bus stop
by ThingsToShea on 2017/07/27 13:55
I can't believe there isn't a real-time tracker. This app thinks I'm WALKING to the bus stop and there's no way to plan without that.
Rarely works
by Tsula on 2017/01/26 12:22
I've tried to use this several time and wonder why it's still on my phone. Their web site is better, not real time isn't very reliable I just entered the start/stop I've been riding for about 25 years and it doesn't find any routes. Then I enter exact bus stops and it only gives "walking" directions vs rta which should be the default
Question
by Cassiust on 2017/01/21 04:32
Can you use this on the rapid, red line, etc..?
Horrible App
by Shady Ace on 2017/01/06 21:56
Can't even get any routes to populate. 0/10 doesn't work at all. Buying tickets on the app seems pretty cool though.
Unhappy
by Cleveland visitor on 2017/01/04 03:04
Poorly designed. Unable to access ticket or use other functions of app. Transit staff were clueless as to how app functioned
Detained by police for using this app
by 6502Programmer on 2016/11/03 12:48
Two functions: When will my bus/train get me from point A to point B, and pay fares. It doesn't do the first function well because it doesn't have the on-vehicle GPS data integrated. The second function doesn't work because the infrastructure to support scanning the app's electronic tickets isn't there. The operator at Tower City doesn't open the turnstile in time for app users because she's too busy wandering from her station and talking to co-workers to be bothered to do her job. I let the customer service know and they said I can just go through the open area on the end of the turnstiles while displaying my ticket. I tried doing that, and got detained by transit police. Until they have infrastructure to support the mobile ticketing, and if you don't want to get arrested for using this app, don't use this app for ticketing.
Almost good
by Miss_cupcake_216 on 2016/09/30 03:03
I actually found this app useful until it came time to change phones. Now the app is locked and I can not use it on my new phone. They say contact Customer support but don't leave a number to call.
Fail.......
by Hi216 on 2016/09/14 02:46
Look RTA, just keep it simple. "What time does the 90F going downtown leave Warrensville & Libby Road?" That all I want to know. Maps, start & end point, pins, future trips where Iam when I'm not using the app , man all that's too much. Just answer the question of what time does the d@mn bus come?
This app has stopped working for me??
by yourleastfavoritelesbian on 2016/08/31 20:00
There is a glitch now with putting in the end destination. please fix it I need to use this app to get to school in the morning or else I'm screwed. Thank you.
Almost
by C.M. Writings on 2016/08/30 08:20
For the past year I've been using Google Maps to get my transit times. Although the app could provide me with the nearest bus information, I could not get up to the minute departure times. This app at least will let me know exactly when the bus arrives. So now I know whether I've missed the bus or not. No more guess work. I like the idea of paying for my fare from my phone. However, the way they have it set up, I have to show the phone screen to bus driver as I am getting on the bus. If only there was a way to transmit the information without removing the phone from my holster. I can see how this could by useful with the Apple Watch.
Not useful
by Shaker rider on 2016/08/15 10:40
This is an app with good potential but not there yet. You can only buy all day and 7 day passes, no other options for the train. Location services and route plotting is poor. Could not locate me this weekend, and when I tried to enter my location (shaker square) it autocompleted some place down in Columbus. What the heck. Also it should at least be capable of showing service alerts which it does not.
Pass buying very limited
by Bee7475 on 2016/08/11 18:58
Daily and 7-day are pretty useless to regular commuters. Not any good to me unless the other options are present as well.
Mediocre
by Xaker4life on 2016/08/08 12:20
Good app but like the website states if you have problems receiving text your pass is not valid
Works..
by Sean868786 on 2016/07/30 20:01
Still feels a little awkward as some bus drivers are still new to the use of the app, also, how are mobile tickets used at tower city and other turn styles?
Not working
by Aclose26 on 2016/07/18 14:44
On the most important transportation week in Cleveland's history this app doesn't work. RTA says call the app vendor, but the vendor doesn't answer the phones well into the morning. My weekly pass has been purchased but I can't use it. Completely worthless at the wrong time and terrible support.
Great App, long overdue
by Cransy81 on 2016/07/14 20:00
Buy tickets and use them on your phone. No cash, no hassle. Works like a charm!
Not worth the hassle
by NatR216 on 2016/07/11 18:34
Is not very user friendly and makes you go through a lot of steps. My version also freezes pretty often. Thumbs down!
What about other pass types??
by ashpicigrams on 2016/07/07 14:04
This is a great idea and will help decrease fare-avoidance. But I don't ride each day, can I get a 5-trip option??
Convenient and Easy
by Lhizee on 2016/07/05 22:03
This app makes it easy to assess route information and bus ticket. It helps to save a few trees because a lot less paper will be used. It's user friendly and easy to navigate through without difficulty
Mobile ticket option is much appreciated
by brbarkley on 2017/12/13 13:45
Mobile ticket option is great. Don’t bother with the route planner. Use Transit app or google maps.
They won’t refund my purchase!
by Piss3d_0ff_us3r! on 2019/06/03 16:43
I contacted my bank after communicating with RTAs Terrible and rude email services. And my bank said they took my payment the returned it then pulled it again which caused a 48hour hold! And as I’m telling the email service this they keep saying reach out to your bank. If I’m telling you I’m on the phone with them relating to you everything they are saying why aren’t you trying to see what’s messed up on the APP’s end !!! This app is terrible.
Fix Connection
by boppy21 on 2019/05/29 22:54
I have use this app twice the first time I bought a all day pass everything worked fine, but I’ll say last week I had forgot to get change the day before so I bought a pass for one ride I got to the bus stop and when the bus arrived the ticket wouldn’t load thankful the bus driver was familiar with me and let me go on get on but that’s totally embarrassing and annoying.
Love it
by Chan the Alpha on 2018/12/22 16:42
Very simple and easy. Now I don’t have to worry about stopping at the store to get cash back for bus fare.
Good idea but
by Sue0495389 on 2019/03/01 12:58
Handy for having your bus pass on hand. However, it freezes several times a week, and you need to reboot your phone (iPhone 6s). It’s better to go straight to internet for trip planning because the linked page doesn’t always work.
The app doesn’t work sometimes
by marlene.thefoxy on 2018/10/17 07:58
This app doesn’t open sometimes and when you want to download this again it ask you for the three digit pass they sent to your cellphone like a thousand times and it sometimes never work and you have to end up paying for the ride again. Really bad app
Needs some upgrades
by shakerrider on 2019/07/09 20:06
It would be nice to have single ride fares and children’s or minor fares. Also the map feature doesn’t default to NEO often pulling locations from all over the country.
Took the money without giving me a bus ticket
by MSB921 on 2019/04/03 16:54
I tried purchasing a ticket and there was an authorization problem instead of not taking the money because I couldn’t get the ticket they took the money anyway . Now I don’t have access to my money and I wasn’t able to get a bus ticket
Horrible experience
by sjekhkgkgkfkfk on 2018/11/24 16:54
This app is horrible it doesn’t give you the option to update your number if you so happen to get a new number, so I have tickets that I have purchased that I no longer have access too because you I’m locked out of my account.
How can this be? It just work for tickets nothing else
by Manolo Salvador on 2018/08/25 15:56
Unfortunately the company it self doesn’t have a decent navigation app of his own. It just work for tickets.
Only sells tickets
by Crazylele1 on 2018/07/18 17:01
The app now doesn’t do the one thing I want it to do, tell me when the next bus is coming. Instead it redirects to a webpage instead, if I wanted to use a webpage I would have just done that instead of downloading an entire app.
Fast easy if you have a phone with apps
by clechica on 2019/03/05 20:59
Easy to use
Convenient!
by celest 86 on 2019/04/10 13:17
Keep your charger handy to prevent not having buss fare, and to avoid RTA police 👮
Convenient
by whittyj on 2018/06/23 21:26
They did a nice job with the app. As long as your phone doesn’t die while you’re traveling...😳
Great but one flaw
by nevru on 2019/06/28 19:00
The app itself is really convenient but the app has its moments where it isn’t responsive.
Tracking Buses Option Needed
by B0RNjoke on 2018/04/17 19:24
Would be nice to be able to track the next available bus on the route you want. If it can be done with Lyft and Uber why not this? Without that this app is pointless for me
App is a good start, but could use improvements.
by Simon BH. on 2019/08/03 13:54
The app is neat, but for the love of whatever is holy to you guys, let me use my Apple Pay as a payment option.
NEEDS IMPROVEMENT
by Bmanhahahaha on 2018/08/31 03:25
Can tell that this app was a rush job and needs to be redone to be useful as a transportation app. Ways to fix this: * provide an updating map of current transport location and an updating prediction of arrival times *have the “plan my route” option in the app instead of redirecting into a website A good example of something like this is called “rider” it shows routes, current bus locations, and predictions of arrival times. Another is “DC Metro and Bus”. Get this done and I can guarantee tourism rates will rise.
Safety first
by oursolgy:MO on 2018/12/22 18:54
Master card
Pointless
by bebbinc on 2018/08/01 17:04
It may be quicker to buy a ticket but unlike the rest of the world, you cannot use the app to activate ticket barriers. Instead you have to deal with rude ticket agents questioning why they need to open the gate for you.
Crappy
by .upset app user on 2019/06/20 04:39
To many glitches need when trying to bring it up on your phone it just freeze and stay on the RTA screen
iPhone user
by iphone usere on 2019/05/21 14:11
Need to be able to use for Apple Pay to for people who have IPHONES
Buggy
by Macker612 on 2018/10/30 21:02
Freezes at the worst possible times, like when I’m trying to use a ticket that I activated. Then I’m out the price of a ticket. Very frustrating.
Unusable
by Rob Bullock on 2017/11/07 17:41
Tried to use. Cannot get it to give train routes. It tells me to wait for 7 hours to catch a buss. But the train arrived in 5 minutes. It’s useless and I will delete it.
Very disappointed
by Mikey48 on 2018/10/18 14:27
Unused Tickets disappear when the app freezes. Unreliable. Emailed customer service no real response other than automated response.
Icon
by Ogkvne on 2018/03/27 21:45
Icon does not show up on my app list. I have an iPhone 6s. I have to go to App Store to open app.
Payment
by rese217 on 2018/12/15 17:03
I can’t connect my cash app card to it anymore it doesn’t allow me to purchase tickets
Good app but buggy
by Fresh poet on 2018/09/12 03:28
It deleted my new pass a whole monthly pass gone
Where is bus at all times?
by Terry J Mac on 2019/08/15 21:12
Need to know where the next bus is in real time, not when it is expected.
Poor for finding real stops
by RTA transit rider in Cleveland on 2018/02/01 19:14
So this is for Cleveland but if I search for an area bus stop I get random locations, like Columbus.
Convenient and Easy
by Lhizee on 2016/07/05 22:03
This app makes it easy to assess route information and bus ticket. It helps to save a few trees because a lot less paper will be used. It's user friendly and easy to navigate through without difficulty
Rta
by Johndoerner on 2018/11/04 17:27
App won’t accept new credit card info
Thinks airport is in columbus!
by Daveman722 on 2017/12/17 04:10
What imbicile designed this? I put in airport for route and it took me to columbus airport...! Didnt recognize hopkins!!! Pure garbage...
Detained by police for using this app
by 6502Programmer on 2016/11/03 12:48
Two functions: When will my bus/train get me from point A to point B, and pay fares. It doesn't do the first function well because it doesn't have the on-vehicle GPS data integrated. The second function doesn't work because the infrastructure to support scanning the app's electronic tickets isn't there. The operator at Tower City doesn't open the turnstile in time for app users because she's too busy wandering from her station and talking to co-workers to be bothered to do her job. I let the customer service know and they said I can just go through the open area on the end of the turnstiles while displaying my ticket. I tried doing that, and got detained by transit police. Until they have infrastructure to support the mobile ticketing, and if you don't want to get arrested for using this app, don't use this app for ticketing.
Almost
by C.M. Writings on 2016/08/30 08:20
For the past year I've been using Google Maps to get my transit times. Although the app could provide me with the nearest bus information, I could not get up to the minute departure times. This app at least will let me know exactly when the bus arrives. So now I know whether I've missed the bus or not. No more guess work. I like the idea of paying for my fare from my phone. However, the way they have it set up, I have to show the phone screen to bus driver as I am getting on the bus. If only there was a way to transmit the information without removing the phone from my holster. I can see how this could by useful with the Apple Watch.
Great App, long overdue
by Cransy81 on 2016/07/14 20:00
Buy tickets and use them on your phone. No cash, no hassle. Works like a charm!
Rarely works
by Tsula on 2017/01/26 12:22
I've tried to use this several time and wonder why it's still on my phone. Their web site is better, not real time isn't very reliable I just entered the start/stop I've been riding for about 25 years and it doesn't find any routes. Then I enter exact bus stops and it only gives "walking" directions vs rta which should be the default
Not useful
by Shaker rider on 2016/08/15 10:40
This is an app with good potential but not there yet. You can only buy all day and 7 day passes, no other options for the train. Location services and route plotting is poor. Could not locate me this weekend, and when I tried to enter my location (shaker square) it autocompleted some place down in Columbus. What the heck. Also it should at least be capable of showing service alerts which it does not.
Almost good
by Miss_cupcake_216 on 2016/09/30 03:03
I actually found this app useful until it came time to change phones. Now the app is locked and I can not use it on my new phone. They say contact Customer support but don't leave a number to call.
Works..
by Sean868786 on 2016/07/30 20:01
Still feels a little awkward as some bus drivers are still new to the use of the app, also, how are mobile tickets used at tower city and other turn styles?
Not working
by Aclose26 on 2016/07/18 14:44
On the most important transportation week in Cleveland's history this app doesn't work. RTA says call the app vendor, but the vendor doesn't answer the phones well into the morning. My weekly pass has been purchased but I can't use it. Completely worthless at the wrong time and terrible support.
This app has stopped working for me??
by yourleastfavoritelesbian on 2016/08/31 20:00
There is a glitch now with putting in the end destination. please fix it I need to use this app to get to school in the morning or else I'm screwed. Thank you.
Mediocre
by Xaker4life on 2016/08/08 12:20
Good app but like the website states if you have problems receiving text your pass is not valid
Do not bother
by jim in euclid on 2017/08/27 21:17
This is an absolutely worthless app. It actually said to walk or take greyhound. Who wrote this a first grader. No way to customize a route. Takes you through some of the worse areas of Cleveland. Use the paper schedules much easier.
Fail.......
by Hi216 on 2016/09/14 02:46
Look RTA, just keep it simple. "What time does the 90F going downtown leave Warrensville & Libby Road?" That all I want to know. Maps, start & end point, pins, future trips where Iam when I'm not using the app , man all that's too much. Just answer the question of what time does the d@mn bus come?
What about other pass types??
by ashpicigrams on 2016/07/07 14:04
This is a great idea and will help decrease fare-avoidance. But I don't ride each day, can I get a 5-trip option??
Not worth the hassle
by NatR216 on 2016/07/11 18:34
Is not very user friendly and makes you go through a lot of steps. My version also freezes pretty often. Thumbs down!
Slow load times and locks up all the time
by Celebros on 2017/08/14 12:09
This app takes forever to load and will randomly crash.
Pass buying very limited
by Bee7475 on 2016/08/11 18:58
Daily and 7-day are pretty useless to regular commuters. Not any good to me unless the other options are present as well.
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App name
RTA CLE
Description
Traveling around Cleveland just got easier! Now you can purchase transit fares right from your phone – no more waiting in line to purchase a paper ticket, swiping your credit card, or carrying around cash! PAY ON THE GO Pay quickly and securely with your smartphone. - Use your mobile tickets immediately or save them for later. EXPENSES MADE EASY Manage your riding history through the mobile app. - Receive email receipts. TRIP PLANNER Plan your entire trip via tripplanner.riderta.com/Trip - No more searching for a transit map and timetable. -------- GET STARTED TODAY 1. Download the RTA CLE app. 2. Create an account and add your payment information. 3. Plan your trip. 4. Purchase your fare. 5. Show your active ticket to the transit operator / driver. -------- COMING SOON The RTA CLE app is not done yet! We're constantly updating the app based on your feedback. -------- APP PERMISSIONS - Location Services (optional): Used to quickly provide nearby transit options.
Where is bus at all times?
by Terry J Mac on 2019/08/15 21:12
Need to know where the next bus is in real time, not when it is expected.
App is a good start, but could use improvements.
by Simon BH. on 2019/08/03 13:54
The app is neat, but for the love of whatever is holy to you guys, let me use my Apple Pay as a payment option.
Needs some upgrades
by shakerrider on 2019/07/09 20:06
It would be nice to have single ride fares and children’s or minor fares. Also the map feature doesn’t default to NEO often pulling locations from all over the country.
Great but one flaw
by nevru on 2019/06/28 19:00
The app itself is really convenient but the app has its moments where it isn’t responsive.
Crappy
by .upset app user on 2019/06/20 04:39
To many glitches need when trying to bring it up on your phone it just freeze and stay on the RTA screen
They won’t refund my purchase!
by Piss3d_0ff_us3r! on 2019/06/03 16:43
I contacted my bank after communicating with RTAs Terrible and rude email services. And my bank said they took my payment the returned it then pulled it again which caused a 48hour hold! And as I’m telling the email service this they keep saying reach out to your bank. If I’m telling you I’m on the phone with them relating to you everything they are saying why aren’t you trying to see what’s messed up on the APP’s end !!! This app is terrible.
Fix Connection
by boppy21 on 2019/05/29 22:54
I have use this app twice the first time I bought a all day pass everything worked fine, but I’ll say last week I had forgot to get change the day before so I bought a pass for one ride I got to the bus stop and when the bus arrived the ticket wouldn’t load thankful the bus driver was familiar with me and let me go on get on but that’s totally embarrassing and annoying.
iPhone user
by iphone usere on 2019/05/21 14:11
Need to be able to use for Apple Pay to for people who have IPHONES
Convenient!
by celest 86 on 2019/04/10 13:17
Keep your charger handy to prevent not having buss fare, and to avoid RTA police 👮
No QR code
by Abbygine on 2019/04/07 16:03
I am stuck in a customer service loop between the passportinc app’s customer service and the ride RTA’s customer service. When I reinstalled this app at the beginning of March whenever I purchased a ticket the QR code didn’t show when the ticket was tapped. I had brought this issue to the attention of a RTA service agent once but it was waved off as a non-issue. Then later a RTA attendant decided it was an issue and I should visit the RTA customer service. So per the RTA service personnel I have been trying to resolve the issue. So far I have turned my phone on and off, updated my phone’s software, deleted and reinstalled the app. My phone bill is paid. I have tried using WiFi on the off chance my service provider’s data was not enough for the app. The only other possible things I can think to do on my end at this point would be to “switch service providers” or “purchase new hardware (phone)”, which seems a bit extreme when this is the only app I own that isn’t working to it’s optimum.
Took the money without giving me a bus ticket
by MSB921 on 2019/04/03 16:54
I tried purchasing a ticket and there was an authorization problem instead of not taking the money because I couldn’t get the ticket they took the money anyway . Now I don’t have access to my money and I wasn’t able to get a bus ticket
Fast easy if you have a phone with apps
by clechica on 2019/03/05 20:59
Easy to use
Good idea but
by Sue0495389 on 2019/03/01 12:58
Handy for having your bus pass on hand. However, it freezes several times a week, and you need to reboot your phone (iPhone 6s). It’s better to go straight to internet for trip planning because the linked page doesn’t always work.
Maps dshep1984
by dshep1984 on 2019/01/10 17:03
The old mapping system was better. When it displayed it without taking you to rta.com bring it back please!
Safety first
by oursolgy:MO on 2018/12/22 18:54
Master card
Love it
by Chan the Alpha on 2018/12/22 16:42
Very simple and easy. Now I don’t have to worry about stopping at the store to get cash back for bus fare.
Payment
by rese217 on 2018/12/15 17:03
I can’t connect my cash app card to it anymore it doesn’t allow me to purchase tickets
Horrible experience
by sjekhkgkgkfkfk on 2018/11/24 16:54
This app is horrible it doesn’t give you the option to update your number if you so happen to get a new number, so I have tickets that I have purchased that I no longer have access too because you I’m locked out of my account.
Rta
by Johndoerner on 2018/11/04 17:27
App won’t accept new credit card info
Buggy
by Macker612 on 2018/10/30 21:02
Freezes at the worst possible times, like when I’m trying to use a ticket that I activated. Then I’m out the price of a ticket. Very frustrating.
Very disappointed
by Mikey48 on 2018/10/18 14:27
Unused Tickets disappear when the app freezes. Unreliable. Emailed customer service no real response other than automated response.
The app doesn’t work sometimes
by marlene.thefoxy on 2018/10/17 07:58
This app doesn’t open sometimes and when you want to download this again it ask you for the three digit pass they sent to your cellphone like a thousand times and it sometimes never work and you have to end up paying for the ride again. Really bad app
Good app but buggy
by Fresh poet on 2018/09/12 03:28
It deleted my new pass a whole monthly pass gone
NEEDS IMPROVEMENT
by Bmanhahahaha on 2018/08/31 03:25
Can tell that this app was a rush job and needs to be redone to be useful as a transportation app. Ways to fix this: * provide an updating map of current transport location and an updating prediction of arrival times *have the “plan my route” option in the app instead of redirecting into a website A good example of something like this is called “rider” it shows routes, current bus locations, and predictions of arrival times. Another is “DC Metro and Bus”. Get this done and I can guarantee tourism rates will rise.
How can this be? It just work for tickets nothing else
by Manolo Salvador on 2018/08/25 15:56
Unfortunately the company it self doesn’t have a decent navigation app of his own. It just work for tickets.
Pointless
by bebbinc on 2018/08/01 17:04
It may be quicker to buy a ticket but unlike the rest of the world, you cannot use the app to activate ticket barriers. Instead you have to deal with rude ticket agents questioning why they need to open the gate for you.
Only sells tickets
by Crazylele1 on 2018/07/18 17:01
The app now doesn’t do the one thing I want it to do, tell me when the next bus is coming. Instead it redirects to a webpage instead, if I wanted to use a webpage I would have just done that instead of downloading an entire app.
Convenient
by whittyj on 2018/06/23 21:26
They did a nice job with the app. As long as your phone doesn’t die while you’re traveling...😳
Tracking Buses Option Needed
by B0RNjoke on 2018/04/17 19:24
Would be nice to be able to track the next available bus on the route you want. If it can be done with Lyft and Uber why not this? Without that this app is pointless for me
Icon
by Ogkvne on 2018/03/27 21:45
Icon does not show up on my app list. I have an iPhone 6s. I have to go to App Store to open app.
Poor for finding real stops
by RTA transit rider in Cleveland on 2018/02/01 19:14
So this is for Cleveland but if I search for an area bus stop I get random locations, like Columbus.
Thinks airport is in columbus!
by Daveman722 on 2017/12/17 04:10
What imbicile designed this? I put in airport for route and it took me to columbus airport...! Didnt recognize hopkins!!! Pure garbage...
Mobile ticket option is much appreciated
by brbarkley on 2017/12/13 13:45
Mobile ticket option is great. Don’t bother with the route planner. Use Transit app or google maps.
Unusable
by Rob Bullock on 2017/11/07 17:41
Tried to use. Cannot get it to give train routes. It tells me to wait for 7 hours to catch a buss. But the train arrived in 5 minutes. It’s useless and I will delete it.
Do not bother
by jim in euclid on 2017/08/27 21:17
This is an absolutely worthless app. It actually said to walk or take greyhound. Who wrote this a first grader. No way to customize a route. Takes you through some of the worse areas of Cleveland. Use the paper schedules much easier.
Slow load times and locks up all the time
by Celebros on 2017/08/14 12:09
This app takes forever to load and will randomly crash.
It thinks I'm walking to the bus stop
by ThingsToShea on 2017/07/27 13:55
I can't believe there isn't a real-time tracker. This app thinks I'm WALKING to the bus stop and there's no way to plan without that.
Rarely works
by Tsula on 2017/01/26 12:22
I've tried to use this several time and wonder why it's still on my phone. Their web site is better, not real time isn't very reliable I just entered the start/stop I've been riding for about 25 years and it doesn't find any routes. Then I enter exact bus stops and it only gives "walking" directions vs rta which should be the default
Question
by Cassiust on 2017/01/21 04:32
Can you use this on the rapid, red line, etc..?
Horrible App
by Shady Ace on 2017/01/06 21:56
Can't even get any routes to populate. 0/10 doesn't work at all. Buying tickets on the app seems pretty cool though.
Unhappy
by Cleveland visitor on 2017/01/04 03:04
Poorly designed. Unable to access ticket or use other functions of app. Transit staff were clueless as to how app functioned
Detained by police for using this app
by 6502Programmer on 2016/11/03 12:48
Two functions: When will my bus/train get me from point A to point B, and pay fares. It doesn't do the first function well because it doesn't have the on-vehicle GPS data integrated. The second function doesn't work because the infrastructure to support scanning the app's electronic tickets isn't there. The operator at Tower City doesn't open the turnstile in time for app users because she's too busy wandering from her station and talking to co-workers to be bothered to do her job. I let the customer service know and they said I can just go through the open area on the end of the turnstiles while displaying my ticket. I tried doing that, and got detained by transit police. Until they have infrastructure to support the mobile ticketing, and if you don't want to get arrested for using this app, don't use this app for ticketing.
Almost good
by Miss_cupcake_216 on 2016/09/30 03:03
I actually found this app useful until it came time to change phones. Now the app is locked and I can not use it on my new phone. They say contact Customer support but don't leave a number to call.
Fail.......
by Hi216 on 2016/09/14 02:46
Look RTA, just keep it simple. "What time does the 90F going downtown leave Warrensville & Libby Road?" That all I want to know. Maps, start & end point, pins, future trips where Iam when I'm not using the app , man all that's too much. Just answer the question of what time does the d@mn bus come?
This app has stopped working for me??
by yourleastfavoritelesbian on 2016/08/31 20:00
There is a glitch now with putting in the end destination. please fix it I need to use this app to get to school in the morning or else I'm screwed. Thank you.
Almost
by C.M. Writings on 2016/08/30 08:20
For the past year I've been using Google Maps to get my transit times. Although the app could provide me with the nearest bus information, I could not get up to the minute departure times. This app at least will let me know exactly when the bus arrives. So now I know whether I've missed the bus or not. No more guess work. I like the idea of paying for my fare from my phone. However, the way they have it set up, I have to show the phone screen to bus driver as I am getting on the bus. If only there was a way to transmit the information without removing the phone from my holster. I can see how this could by useful with the Apple Watch.
Not useful
by Shaker rider on 2016/08/15 10:40
This is an app with good potential but not there yet. You can only buy all day and 7 day passes, no other options for the train. Location services and route plotting is poor. Could not locate me this weekend, and when I tried to enter my location (shaker square) it autocompleted some place down in Columbus. What the heck. Also it should at least be capable of showing service alerts which it does not.
Pass buying very limited
by Bee7475 on 2016/08/11 18:58
Daily and 7-day are pretty useless to regular commuters. Not any good to me unless the other options are present as well.
Mediocre
by Xaker4life on 2016/08/08 12:20
Good app but like the website states if you have problems receiving text your pass is not valid
Works..
by Sean868786 on 2016/07/30 20:01
Still feels a little awkward as some bus drivers are still new to the use of the app, also, how are mobile tickets used at tower city and other turn styles?
Not working
by Aclose26 on 2016/07/18 14:44
On the most important transportation week in Cleveland's history this app doesn't work. RTA says call the app vendor, but the vendor doesn't answer the phones well into the morning. My weekly pass has been purchased but I can't use it. Completely worthless at the wrong time and terrible support.
Great App, long overdue
by Cransy81 on 2016/07/14 20:00
Buy tickets and use them on your phone. No cash, no hassle. Works like a charm!
Not worth the hassle
by NatR216 on 2016/07/11 18:34
Is not very user friendly and makes you go through a lot of steps. My version also freezes pretty often. Thumbs down!
What about other pass types??
by ashpicigrams on 2016/07/07 14:04
This is a great idea and will help decrease fare-avoidance. But I don't ride each day, can I get a 5-trip option??
Convenient and Easy
by Lhizee on 2016/07/05 22:03
This app makes it easy to assess route information and bus ticket. It helps to save a few trees because a lot less paper will be used. It's user friendly and easy to navigate through without difficulty
Mobile ticket option is much appreciated
by brbarkley on 2017/12/13 13:45
Mobile ticket option is great. Don’t bother with the route planner. Use Transit app or google maps.
They won’t refund my purchase!
by Piss3d_0ff_us3r! on 2019/06/03 16:43
I contacted my bank after communicating with RTAs Terrible and rude email services. And my bank said they took my payment the returned it then pulled it again which caused a 48hour hold! And as I’m telling the email service this they keep saying reach out to your bank. If I’m telling you I’m on the phone with them relating to you everything they are saying why aren’t you trying to see what’s messed up on the APP’s end !!! This app is terrible.
Fix Connection
by boppy21 on 2019/05/29 22:54
I have use this app twice the first time I bought a all day pass everything worked fine, but I’ll say last week I had forgot to get change the day before so I bought a pass for one ride I got to the bus stop and when the bus arrived the ticket wouldn’t load thankful the bus driver was familiar with me and let me go on get on but that’s totally embarrassing and annoying.
Love it
by Chan the Alpha on 2018/12/22 16:42
Very simple and easy. Now I don’t have to worry about stopping at the store to get cash back for bus fare.
Good idea but
by Sue0495389 on 2019/03/01 12:58
Handy for having your bus pass on hand. However, it freezes several times a week, and you need to reboot your phone (iPhone 6s). It’s better to go straight to internet for trip planning because the linked page doesn’t always work.
The app doesn’t work sometimes
by marlene.thefoxy on 2018/10/17 07:58
This app doesn’t open sometimes and when you want to download this again it ask you for the three digit pass they sent to your cellphone like a thousand times and it sometimes never work and you have to end up paying for the ride again. Really bad app
Needs some upgrades
by shakerrider on 2019/07/09 20:06
It would be nice to have single ride fares and children’s or minor fares. Also the map feature doesn’t default to NEO often pulling locations from all over the country.
Took the money without giving me a bus ticket
by MSB921 on 2019/04/03 16:54
I tried purchasing a ticket and there was an authorization problem instead of not taking the money because I couldn’t get the ticket they took the money anyway . Now I don’t have access to my money and I wasn’t able to get a bus ticket
Horrible experience
by sjekhkgkgkfkfk on 2018/11/24 16:54
This app is horrible it doesn’t give you the option to update your number if you so happen to get a new number, so I have tickets that I have purchased that I no longer have access too because you I’m locked out of my account.
How can this be? It just work for tickets nothing else
by Manolo Salvador on 2018/08/25 15:56
Unfortunately the company it self doesn’t have a decent navigation app of his own. It just work for tickets.
Only sells tickets
by Crazylele1 on 2018/07/18 17:01
The app now doesn’t do the one thing I want it to do, tell me when the next bus is coming. Instead it redirects to a webpage instead, if I wanted to use a webpage I would have just done that instead of downloading an entire app.
Fast easy if you have a phone with apps
by clechica on 2019/03/05 20:59
Easy to use
Convenient!
by celest 86 on 2019/04/10 13:17
Keep your charger handy to prevent not having buss fare, and to avoid RTA police 👮
Convenient
by whittyj on 2018/06/23 21:26
They did a nice job with the app. As long as your phone doesn’t die while you’re traveling...😳
Great but one flaw
by nevru on 2019/06/28 19:00
The app itself is really convenient but the app has its moments where it isn’t responsive.
Tracking Buses Option Needed
by B0RNjoke on 2018/04/17 19:24
Would be nice to be able to track the next available bus on the route you want. If it can be done with Lyft and Uber why not this? Without that this app is pointless for me
App is a good start, but could use improvements.
by Simon BH. on 2019/08/03 13:54
The app is neat, but for the love of whatever is holy to you guys, let me use my Apple Pay as a payment option.
NEEDS IMPROVEMENT
by Bmanhahahaha on 2018/08/31 03:25
Can tell that this app was a rush job and needs to be redone to be useful as a transportation app. Ways to fix this: * provide an updating map of current transport location and an updating prediction of arrival times *have the “plan my route” option in the app instead of redirecting into a website A good example of something like this is called “rider” it shows routes, current bus locations, and predictions of arrival times. Another is “DC Metro and Bus”. Get this done and I can guarantee tourism rates will rise.
Safety first
by oursolgy:MO on 2018/12/22 18:54
Master card
Pointless
by bebbinc on 2018/08/01 17:04
It may be quicker to buy a ticket but unlike the rest of the world, you cannot use the app to activate ticket barriers. Instead you have to deal with rude ticket agents questioning why they need to open the gate for you.
Crappy
by .upset app user on 2019/06/20 04:39
To many glitches need when trying to bring it up on your phone it just freeze and stay on the RTA screen
iPhone user
by iphone usere on 2019/05/21 14:11
Need to be able to use for Apple Pay to for people who have IPHONES
Buggy
by Macker612 on 2018/10/30 21:02
Freezes at the worst possible times, like when I’m trying to use a ticket that I activated. Then I’m out the price of a ticket. Very frustrating.
Unusable
by Rob Bullock on 2017/11/07 17:41
Tried to use. Cannot get it to give train routes. It tells me to wait for 7 hours to catch a buss. But the train arrived in 5 minutes. It’s useless and I will delete it.
Very disappointed
by Mikey48 on 2018/10/18 14:27
Unused Tickets disappear when the app freezes. Unreliable. Emailed customer service no real response other than automated response.
Icon
by Ogkvne on 2018/03/27 21:45
Icon does not show up on my app list. I have an iPhone 6s. I have to go to App Store to open app.
Payment
by rese217 on 2018/12/15 17:03
I can’t connect my cash app card to it anymore it doesn’t allow me to purchase tickets
Good app but buggy
by Fresh poet on 2018/09/12 03:28
It deleted my new pass a whole monthly pass gone
Where is bus at all times?
by Terry J Mac on 2019/08/15 21:12
Need to know where the next bus is in real time, not when it is expected.
Poor for finding real stops
by RTA transit rider in Cleveland on 2018/02/01 19:14
So this is for Cleveland but if I search for an area bus stop I get random locations, like Columbus.
Convenient and Easy
by Lhizee on 2016/07/05 22:03
This app makes it easy to assess route information and bus ticket. It helps to save a few trees because a lot less paper will be used. It's user friendly and easy to navigate through without difficulty
Rta
by Johndoerner on 2018/11/04 17:27
App won’t accept new credit card info
Thinks airport is in columbus!
by Daveman722 on 2017/12/17 04:10
What imbicile designed this? I put in airport for route and it took me to columbus airport...! Didnt recognize hopkins!!! Pure garbage...
Detained by police for using this app
by 6502Programmer on 2016/11/03 12:48
Two functions: When will my bus/train get me from point A to point B, and pay fares. It doesn't do the first function well because it doesn't have the on-vehicle GPS data integrated. The second function doesn't work because the infrastructure to support scanning the app's electronic tickets isn't there. The operator at Tower City doesn't open the turnstile in time for app users because she's too busy wandering from her station and talking to co-workers to be bothered to do her job. I let the customer service know and they said I can just go through the open area on the end of the turnstiles while displaying my ticket. I tried doing that, and got detained by transit police. Until they have infrastructure to support the mobile ticketing, and if you don't want to get arrested for using this app, don't use this app for ticketing.
Almost
by C.M. Writings on 2016/08/30 08:20
For the past year I've been using Google Maps to get my transit times. Although the app could provide me with the nearest bus information, I could not get up to the minute departure times. This app at least will let me know exactly when the bus arrives. So now I know whether I've missed the bus or not. No more guess work. I like the idea of paying for my fare from my phone. However, the way they have it set up, I have to show the phone screen to bus driver as I am getting on the bus. If only there was a way to transmit the information without removing the phone from my holster. I can see how this could by useful with the Apple Watch.
Great App, long overdue
by Cransy81 on 2016/07/14 20:00
Buy tickets and use them on your phone. No cash, no hassle. Works like a charm!
Rarely works
by Tsula on 2017/01/26 12:22
I've tried to use this several time and wonder why it's still on my phone. Their web site is better, not real time isn't very reliable I just entered the start/stop I've been riding for about 25 years and it doesn't find any routes. Then I enter exact bus stops and it only gives "walking" directions vs rta which should be the default
Not useful
by Shaker rider on 2016/08/15 10:40
This is an app with good potential but not there yet. You can only buy all day and 7 day passes, no other options for the train. Location services and route plotting is poor. Could not locate me this weekend, and when I tried to enter my location (shaker square) it autocompleted some place down in Columbus. What the heck. Also it should at least be capable of showing service alerts which it does not.
Almost good
by Miss_cupcake_216 on 2016/09/30 03:03
I actually found this app useful until it came time to change phones. Now the app is locked and I can not use it on my new phone. They say contact Customer support but don't leave a number to call.
Works..
by Sean868786 on 2016/07/30 20:01
Still feels a little awkward as some bus drivers are still new to the use of the app, also, how are mobile tickets used at tower city and other turn styles?
Not working
by Aclose26 on 2016/07/18 14:44
On the most important transportation week in Cleveland's history this app doesn't work. RTA says call the app vendor, but the vendor doesn't answer the phones well into the morning. My weekly pass has been purchased but I can't use it. Completely worthless at the wrong time and terrible support.
This app has stopped working for me??
by yourleastfavoritelesbian on 2016/08/31 20:00
There is a glitch now with putting in the end destination. please fix it I need to use this app to get to school in the morning or else I'm screwed. Thank you.
Mediocre
by Xaker4life on 2016/08/08 12:20
Good app but like the website states if you have problems receiving text your pass is not valid
Do not bother
by jim in euclid on 2017/08/27 21:17
This is an absolutely worthless app. It actually said to walk or take greyhound. Who wrote this a first grader. No way to customize a route. Takes you through some of the worse areas of Cleveland. Use the paper schedules much easier.
Fail.......
by Hi216 on 2016/09/14 02:46
Look RTA, just keep it simple. "What time does the 90F going downtown leave Warrensville & Libby Road?" That all I want to know. Maps, start & end point, pins, future trips where Iam when I'm not using the app , man all that's too much. Just answer the question of what time does the d@mn bus come?
What about other pass types??
by ashpicigrams on 2016/07/07 14:04
This is a great idea and will help decrease fare-avoidance. But I don't ride each day, can I get a 5-trip option??
Not worth the hassle
by NatR216 on 2016/07/11 18:34
Is not very user friendly and makes you go through a lot of steps. My version also freezes pretty often. Thumbs down!
Slow load times and locks up all the time
by Celebros on 2017/08/14 12:09
This app takes forever to load and will randomly crash.
Pass buying very limited
by Bee7475 on 2016/08/11 18:58
Daily and 7-day are pretty useless to regular commuters. Not any good to me unless the other options are present as well.
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