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INTELLIGENT: ALL-INCLUSIVE INSTAGRAM SCHEDULER! Rearrange and schedule posts. Discover your best times to post. Photo editor and Typography. Never run out of ideas with content prompts. Create breathtaking stories templates with Canva Stories. Manage Comments and Mentions. Advanced analytics for instagram. Everything you need to grow your Instagram followers, and schedule your posts and stories. Heaps of NEW features and now available in Offline Mode! *** The All-Inclusive Instagram Suite: FREE PROFESSIONAL PICTURE EDITOR - Retouch, whiten, brighten and resize to make professional looking photos - Add filters, stickers and borders - Write or draw on photos with text and pen tool - Hundreds of looks, from Vintage to Pastel, or add special effects - NEW! Add artistic text SEAMLESS DRAG + DROP - Create beautiful Instagram themes - Design layout to curate a professional photo grid - Preview your entire gallery before you post and add months of content! SCHEDULE INSTAGRAM POSTS + STORIES - Draft captions and schedule Instagram posts - Schedule Stories for later - Upload from Google Drive and Dropbox - NEW! Toggle between drafts and scheduled posts - NEW! Monthly and Weekly Calendar views UNIQUE PLANN INSTAGRAM STRATEGY - Don’t know what to post? Create a strategic Instagram theme. - Plann has fonts for pictures to add unique marketing calls-to-action to images. - NEW! Content prompts for 50+ industries on what to post NEVER RUN OUT OF CONTENT - NEW! Access to thousands of royalty free videos and images via stock libraries with Pexels, Unsplash and Pixabay - NEW! Use Canva Stories app to create beautiful stories templates ADVANCED analytics for instagram - Gain insights with Instagram analytics for best performing posts, likes, follower growth and locations. - Best performing hashtags AND best performing colour swatches. - Optimize with data proven to grow your followers, raise engagement rates and generate sales. MULTIPLE INSTAGRAM ACCOUNTS - Preview and manage multiple Instagram accounts - Invite others to manage your Instagram. COMMENTS + MENTIONS - Speak with all of your community and manage your Comments through Plann. - Find and respond to every Mention. PLUS - we're always working on new features as requested by you! NOTE: Plann does not auto-post to Instagram, we will send you a push notification. (Auto-posting is coming soon for Facebook Business accounts.) *** USE PLANN FOR FREE Login with Facebook to Plann your Business Instagram Account OR Login using Instagram to Plann your Personal Instagram Account: FREE PLANN Manage 1 account (30 posts a month) Need to grow faster? POWER USER - Manage 1 account US$12 month-to-month OR $9 per month (billed annually). BUILD - Manage 2 accounts within a team of 2 people US$25 month-to-month OR $19 per month (billed annually). GROW - Manage 5 accounts within a team of 4 people US$75 month-to-month OR $59 per month (billed annually). PLAY BIG - Manage 10 accounts within a team of 8 people US$165 month-to-month. *** Payments will be charged to your iTunes account after confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24-hours before the end of the current period. Your subscription can be managed in your iTunes Account Settings after purchase, or in Settings under "Subscription". Subscriptions cannot be cancelled for the current active period. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy Policy + Terms of use: https://plannthat.com/plann-privacy-and-terms-of-use/ We’d love to hear from you! Instagram: @plannthat HELP? VISIT: help.plannthat.com Email: support@plannthat.com In-App: MENU > contact us
Doesnt include reels
by Hollywood Monie on 2021/01/21 03:44
Your page wont be organized the same as Plann because Plann doesn’t show any reels you post. It throws things off a bit.
Best Tool for Busy Social Media Managers
by onnanicholefrances on 2021/01/20 21:22
From strategy to execution, I haven’t found another app that considers the needs ongoing of business owners, brand managers, and social strategists. Absolutely cannot serve clients well without Plann!
Love this app!
by Tatiana Tiess on 2021/01/20 17:17
I absolutely love this app, it helps me plan month and month in advance! And their customer support is AMAZING! They helped me with my issue so effortlessly! Very grateful!
Best app out there
by fashionlovah on 2021/01/20 17:10
I’ve tried also tried Planoly but this is by far my favorite app to use for my business. Analytics are also super helpful (definitely more helpful than the one’s Instagram provides in their “Insights” tab.)
Amazing App - best IG scheduler on the market
by abkendrick on 2021/01/19 23:19
I love using PLANN to strategize, schedule, and Plann my IG feed to look amazing!! All the features are awesome and each new update keeps getting better and better! They definitely have an awesome team and customer support is always super helpful! Love Plann!! 10/10 would recommend!!! ☺️
Best social media planning app I’ve ever used
by cool_beans88 on 2021/01/19 21:55
I’ve tried them all, and Plann ranks way above the competition. The ability to develop a brand strategy, plan ahead, and have full control of the brand across multiple platforms has been a game changer for my business. If I could give more than 5 stars, I would!
Hashtag colors
by Hanaw Ibrahim Mahmood on 2021/01/19 20:46
Why hashtag colors doesn’t work anymore?!! It was the only reason I loved the app for, now it’s not working! Is it my account or my phone problem? Or you just removed that feature?!
Never Facebook
by Emscwill on 2021/01/14 01:48
For something billed for IG, I don’t know why it wants me to have a Facebook buiness account in order to login to my IG account. Dealbreaker.
Love it
by Yala98 on 2021/01/13 09:49
Im glade I decided to continue to look this is easy and well thought out
The best app for IG planning!
by Kayteeob on 2021/01/06 15:36
I love this app! Being able to see how my feed looks before even posting is life-changing, and I love the ability to be able to schedule posts and write out my captions before it is time to hit submit. Also, customer service is top notch! Best planning app out there ✨
“Too many HTTP Redirects”
by seoulxfitness on 2021/01/04 08:45
If anyone has any answers to this, please let me know. It was a great app, but now it won’t let me login because there are “too many HTTP redirects.” I have tried uninstalling the app, restarting my phone but nothing will work.
LOVE IT
by gdg-srco on 2021/01/04 02:01
Great tool to stay organized and keep a schedule.
I love it but...
by MizAshley23 on 2021/01/01 13:56
I absolutely LOVE using Plann! It’s easy to use and to navigate- you can rearrange what your posting to see what your IG feed will look like, schedule posts, and even have different sets of hashtags. I also love that it syncs great with the desktop app so if I want to use the computer to plan out content, I can. (Faster typing lol) The only downside to Plann is the glitches. Sometimes it messes up and logs me out and won’t send a notification to post and the new feature of having to upload photos separately to make a carousel is annoying but I know I’ll get use to it after a while. I’ve used other apps before and compared them to Plann and to me, Plann is the best- even when it glitches. Other scheduling apps are too complicated and a pain to navigate. Definitely use Plann- I’m sure they’ll get the glitches worked out! They are good about listening to their customers and making changes! 😊 Happy planning!
Couldn’t IG without this app!
by Renae T. on 2020/12/29 18:47
I’ve been using this app for years and honestly couldn’t use IG without it. I love that I can edit and crop my pic without having to use different apps. And then post to IG while curating my feed. This app is great!
Best app and customer service !
by meniya667 on 2020/12/12 18:11
I use PLANN to plan and schedule content for my social media accounts and it has been the best application so far. The customer service it’s also Amazing! Ashley has helped me a lot. Recommend it 100%
preview archive and reels
by 5SecsOfSheeran_1D on 2020/12/05 20:27
can you please add a feature that allows us to “delete” what’s already uploaded on our feed? (basically preview what our feed would look like if we archived a photo) also, the app does not show the reels i have uploaded on my feed so it puts my feed in a different order
Can’t sign in to phone
by cmohnay$$$ on 2020/12/02 02:01
Can sign in to desktop with email and password. Phone says that there’s no account under that email. Weird, I just signed into the desktop with that email. Lots of issues with this app, bugs forcing it closes all the time.
Great when it works (rarely)
by Mrs33 on 2020/12/01 18:47
I used the paid version of this app for months. It’s great when it works but will go long periods of time without loading, crashes, glitches. It’s infuriating because you begin to rely on it to organize content- then- when you need it- it won’t load and you’ve spent months organizing content in an app that doesn’t work.
Morgan
by morgiepieeee on 2020/12/01 13:49
Best app of its kind!
Almost there
by Tinyttf on 2020/12/01 04:36
The ONLY thing this app is missing is auto-posting for business accounts. I hate to cancel, but this is the whole reason I need to plan ahead in the first place. I’m a busy person and need to set it and forget it.
New update not working
by Instagramfan000001 on 2020/11/29 12:50
I used to love it but not anymore. It keeps asking me to connect my FB and if not it won’t work. I have never connected it to FB so this is ridiculous. I pay a monthly subscription and this is unacceptable. I used to like this app and even paid for subscription but ever since all the outages, getting charged 2 times in one month and customer service NEVER responding my emails, and app ALWAYS crashing, I am over it. Just unsubscribed 🙌🙌🙌
What happened?
by krvwi on 2020/11/22 20:21
I used to love this app! It was super helpful in organizing my Instagram and keeping up with posts, but for the past few months it started singing me out every time I opened the app, and now it won’t even let me sign in again. It doesn’t link to my Instagram AT ALL and when I try to it just pulls up advertisements for a business Instagram. I was able to sign back in for a second and it just didn’t pull up ANY of my actual pictures in my profile. It’s literally become completely useless. They started caring too much about profit and not enough about making users happy, it’s honestly just so sad.
Does not auto post
by H fly on 2020/11/20 19:39
This app does not auto post. It’s only for laying everything out. I spent hours setting up my posts only to find put it doesn’t actually post anything so not happy.
Billed wrongly and no customer service
by itamott on 2020/11/19 17:09
I have been writing 3 emails and tried to reach customer service to understand the wrong billing of a FREE plan. No news. No info. No feedback. No refound. Seriously!
YET ANOTHER BUG
by Cooliefam on 2020/11/18 19:08
I love this app but I find it ridicules that the bug has made it impossible to use the app for the past two days.
One of the Best ig planners
by PaulaB91 on 2020/11/16 01:27
Works well and I love the visual layout
Top
by Obvious24 on 2020/11/12 08:22
Excellent
AMAZINGGGG
by Alexa Saravia 💞 on 2020/11/03 16:18
it’s helped me organize and create a good looking feed, and hashtags, my views have gotten up and a lot more people have interacted with my posts a lot more than before, it shows you when are the best times to post and when your followers are mostly online, i totally recommended that you atleast give this app a try, it even gives you a free premium try without having to enter any card info :) use his app to organize and check analytics and use “Likes With Tags For Instagram” by Black Ace Media for finding hashtags, those were the two apps i used, ive also gained a lot more followers since people are viewing my posts :) PLEASE try it out, you can see my results on Instagram if you’d like too, @minxhydra from before when i didn’t use hashtags, and before, PLEASE DOWNLOAD!! im sure you won’t be disappointed:)))
Very Disappointed
by ImSelf_Made_Ty on 2020/11/01 22:12
We waited months for the app to be fully updated and now I can’t even use it anymore because the free plan is pretty much useless. It won’t allow me to upload more than 120 pics at all. It won’t even let me add more pics when I delete some. I’ve been using this app for about a year or so and now I can’t use it. Why can’t I upload more pics with my free plan now, and I was able to do it before in the past? I don’t understand. I really don’t want to use another planner app but I have. I choice now if you guys decide you don’t want to fix that issue.
Captions always get lost/deleted
by swiss___coffee on 2020/10/30 11:49
I used to love the app, but now all my captions constantly get lost/deleted. Super frustrating
Done.
by Dunzo. on 2020/10/23 19:49
Officially done and will be cancelling my subscription. I tried being patient but it seems like every update is just a rush to put something new through even if it’s not 100% ready. I was patient through the outage even though I’d say there were existing issues prior to it since it was a Facebook matter and out of their hands. This new update, it may aesthetically look pleasing but it does not pull up to date results. The engagement %, likes, comment count is incorrect. I have no results from this week and is showing empty even though I had a few posts. Not worth paying a monthly subscription for if it’s not accurate. See ya.
New update
by haleyng14 on 2020/10/21 05:13
Although the new update is aesthetic and super nice, it won’t allow me to add my accounts anymore because they’re “already connected” and I’m not sure how to change that. I’ve uninstalled and installed it back and it still doesn’t work. 😞
Too many bugs; keeps crashing & won’t upload photos
by Keeks.0 on 2020/10/19 03:42
This app was great when I first downloaded it, but with each update it seems to get worse. Now I can’t seem to open the app without it crashing. If I can get in the app, it doesn’t let me upload more than one photo for future posts, and it takes forever. Super frustrating when you’re managing your own social media for business, so I don’t recommend.
So far so good
by Robot26 on 2020/10/18 20:13
Well designed
Liked the app and layout before bugs and costumer service fails
by Untamedpeace on 2020/10/17 22:42
I initially started to use Plann for a personal page after trying out several different ones and found this one to be solid and easy.I had a paid plan and slowly created an entire Insta marketing plan on their layout page but on two occasions in past 6months my extensive prepared layout just disappeared and they are not responding to help emails. I don’t know what “new features” they’ve added nor do i care that they updated their icon image again when countless hours that i spent laying out my pages are just missing with no customer service whatsoever - i wont me trying a third time - this is a total waste of time
Everything is gone
by kms262 on 2020/10/16 17:18
I have been patiently for months for you to get through whatever outage was caused by your working with Facebook. I was hoping this update would fix it, but when I logged in, ALL my hashtags were gone. I’ve been curating them here for years. I can’t find a way to restore them. Why wouldn’t you plan around something like this? Now I have to rebuild the sets from scratch and I’m not doing with with you. Bye.
Game changer
by Denice Hicks on 2020/10/16 02:31
This app has been a game changer for me to visualize, organize and post to both my feed and stories on Instagram! I can’t imagine using anything else.
This “was” a great app
by Mikal-Anne C. on 2020/10/15 14:44
I loved this app and swore by it. Recommended it to everyone I could. It was a 5 star app... A few months ago all of my stored hashtags disappeared and I had to rebuild them. The one feature that I probably loved the most is how when creating a hashtag list, you would get suggestions, suggested similar hashtags, and how much it has beer used. Now that’s gone. Pleeeeease bring it back!! Update: I was contacted by the developer and was informed that showing suggested hashtags or usage was “even a smidgen of a risk” and it has to be removed. They then walked me through how you can search hashtags and see the usage in Instagram. Yes, Plann.. any instagram user knows this. However, being able to do it all in one spot was the thing that gave your app the advantage and what set this apart from other apps This was a wonderful app and it made posting so much easier & streamlined. Now I’d say there’s nothing special about it. You can get the features it has in so many other apps. 2nd Update: every time this app updates, all of my stores hashtags disappear. Every dang time! I really did love this app but now it’s just not worth it. I spend a lot of time building my hashtags, I can’t risk them disappearing every time the app updates.
No grandfathered plans!!!
by winnterfrexh on 2020/10/14 22:39
I bought the app 4 years ago that included multiple accounts. I only run 2 accounts and now i can only have one. Now they want me to pay for it. Absolute bullsh—!
Couldn’t love it more
by RockStarAdvo on 2020/10/14 04:45
I recommend it to all of my creative clients, it’s a one stop shop and the customer service is beyond responsive 🥰
Bait and switch
by chicago_jen on 2020/10/13 12:07
I’m so disappointed in this app. I started using it years ago and had whatever is equivalent to the “founders” package where I could manage multiple accounts and it was supposed to be that way indefinitely. With every update they kept reducing what was included and tried to upsell me on what I originally had to begin with. I understand they are a business, but to have you purchase with one thing and change it, is pretty crappy.
com.facebook.sdk.core error 8
by raven 2321 on 2020/10/13 00:26
There isn’t a contact us button or anything on the app. It just doesn’t work I can’t post anything since it won’t let me sync my Instagram
Every time they update the app there are major issues
by SEWesq on 2020/10/12 13:53
When I opened Plann after the most recent update, all my stuff had disappeared. I tried to reconnect my FB business page to the app but received an error message that my gmail account had already connected my FB business page to Plann. Obviously! That’s why I’m trying to REconnect. I’m unable to do anything until this is fixed. Plann fix this ASAP!!
App NOT working
by mrsKcoffman on 2020/10/12 13:28
I’ve had then app since May and it has giving me nothing but issues. I have contacted customer service was told that they are aware of the issues and are working hard to fix them. They stated I will need to contact Apple for a refund. Apple stated no refunds after 60 days. If you buy this app I will recommend you only do month to month because really you don’t know when it will work !!!! VERY DISAPPOINTED!!!!
Bruh
by rubyred605 on 2020/10/12 10:57
I just updated it and when I open it all of my future post plan is gone!!! Please bring it back I worked hard on those. Seriously pissing me off 🙄
Saved time & stress love it!
by peptalkher on 2020/10/12 04:43
It’s the Plann I’ve loved for years - with a facelift! The new features are blowing my mind and saving me time VERY HERE FOR THIS APP! Thank you team!
Used to love it. But the newer versions seem to be glitchy.
by amafer2020 on 2020/10/08 14:12
Once I updated the version I had a ton of issues. Queued posts/draft captions just disappeared. Posts missing while syncing between insta feed & Plann which isn’t ideal when planning the grid.
Low functionality
by Samantha G... on 2020/10/07 18:59
Why would I only want to be able to see the caption i wrote if i put a picture in??? One of the biggest points for me is that I don’t want to put the picture in the app I’m just using this app to write the caption. Although the website has a pretty poor functionality as well, it’s constantly deleting the captions I spent hours writing.
Updated it and now I have to pay
by Hannnnaaaahhh on 2020/10/06 20:58
I liked the free version. Now I’m not using it at all because you have to pay. Byyyeee.
Too many complications
by 5873838 on 2020/10/05 06:46
Several time the app restarted my feed and lost all my planned photos and deleted several hashtag groupings. Lost captions I had worked on and saved and for something I paid $50 for it was very frustrating. Moved on to a different app
It keeps getting worse!
by the new girl on 2020/10/03 16:46
It’s bad enough the app can no longer pull from my IG for me to truly preview my feed. I was still using it to lay out my upcoming pictures, now all those are gone and dozens of pictures/future layout is lost. It takes so much time to try to re-do this and find all these images again.
I miss loving this app
by juliamel on 2020/10/03 16:43
This app was THE BEST at helping me plan my feed. Now it’s all glitchy and never works. Please fix it!! I miss using this app
Used to be so good, but not anymore :(
by Bebopaloulou on 2020/10/03 16:01
For the last few years, this app has been so amazing and constantly helpful, but the last few months there has been problem after problem, making it incredibly unreliable. They don’t have a traditional chat help box like most other companies like this, plus they’ve disabled their Facebook and Instagram pages so you can’t get any questions answered in a reasonable amount of time. I hate to leave negative reviews, but this app has caused more frustration lately than help. I have 2 more months on my current subscription and will update my review accordingly if things turn around, otherwise I’m on the hunt for a new social media planning app.
Took my money
by Ni_esha on 2020/10/01 14:43
I paid to upgrade for three months in advance after a special offer they gave me. I paid, my card was charged and even now my account still shows that I am on a FREE account when I paid to upgrade. I emailed Plann that and they replied back saying they were looking into it and I have not received a response since then. Unacceptable because now I have to file a chargeback with my bank to get a refund. They took my money and did not properly deliver on service. I paid Plann directly, not through Apple and I have receipts.
Used to be good
by Srarat on 2020/09/28 14:06
I loved this app for a while. Then Facebook “took a look under the hood” and several features were disabled during that time. I stuck it out because I thought surely it would be back to normal soon. Well once Facebook was done; they got rid of the most helpful feature- the one that shows you the popularity of a hashtag and helps fine hashtags that will better engagement. The was honestly the best feature of the app so with it gone, I will be deleting.
Still having a ton of trouble with this app
by Jsclyn on 2020/09/27 02:11
I stuck it out while the app was under review from Facebook. But it still isn’t working properly. Constant crashes, and you can’t even upload carousels without it individually placing all the images in its own slot. Disappointed I wasted money on a paid subscription to this app.
Great app when it works
by chloe122345663828299 on 2020/09/25 03:20
I love the ability to see what a post looks like on my feed before actually posting it. But this app works less than 1/4 of the time I try to use it. I don’t understand why. I update it all the time and still... nothing
Glad I Have The Free Plan
by Gracious14 on 2020/09/23 19:21
The desktop is fine now that the outages are over. However, the app will not work for me. It says I can no longer log in under my IG info so I had to provide my name, email address and password. Cool but when I do that, it keeps telling me, “eeps that email is already registered” even though I wasn’t trying to register anything. What makes it worse is I cannot get out of that screen to go back to the home screen. Sent an email a few days ago, waiting to hear back from them. Glad I am not paying for it (had planned to upgrade) or else I would not be happy right now.
Doesn’t work/Cant connect
by Ikxjdjdhdh on 2020/09/22 00:59
I used to love this app. But something happened and it no longer allows me to connect my Instagram account. It has become useless to me.
Full of glitches- waste of time
by Triumph92 on 2020/09/20 20:38
Was using this app for years...it has gone through so many bug issues...now it won’t even let me log in and connect my accounts. The number of error messages I’ve received over the past 2 days is unacceptable. I’ll just delete the app at this point and use Planoly.
Used to be great
by debialley on 2020/09/19 15:54
I have been on this app for a few years now, are used to be great. Now I keep getting locked out, disconnected to Facebook, or it just keeps crashing. What’s going on with you guys??
app stopped working
by Mjweitz on 2020/09/19 01:35
been using plan for almost a year. loved it but always updates with bugs. the last updated caused the app to stop loading all content. my IG accounts still connected, paid is restored, it shows my IG account but doesn’t load any images or pre set hashtags. i’ll no longer pay for this. ....... Update: Sept 18th. app updated, stuck in loop and won’t load. keeps telling me to log in.
Outage Mess
by mrsadriannawebb on 2020/09/18 17:41
I’ve used Plann for a few years now & loved it until this outage. I just got back onto my account & my 20+ hashtag sets are gone, as well as some captions I know I had written out that I’ve been waiting to get to once I could get back on are gone too. Very upset about that & cancelling my subscription.
Getting worse with time
by Banana5050 on 2020/09/18 07:03
I used to love this app even with its many bugs. But now it doesn’t do anything it’s supposed to. Facebook has been “looking under the hood” for months now. It seems these “temporary outages” are not so temporary.
Always lots of bugs
by Ronnie Frey on 2020/09/18 00:19
Had to update and change my rating to one star. The app has had an outage for over two months and now has quit working altogether. I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!
Used to work, now it’s over
by Scbynerd on 2020/09/16 23:41
Deleting the app. Was just getting my feed turned around and followers were going up but then the app was no longer able to be linked to business IG account. Now it’s a dud. Tried to wait it out but it’s halfway through September 2020
It no longer works!
by Mod kitty on 2020/09/16 04:33
I’ve been happily using this app for a year until a few months ago, facebook basically shut this app down. You can no longer access what you pay for. I’ve emailed several times for a refund which they “can’t” give me, and apple also refuses to refund. You can see in their Facebook comments people saying the same thing. Don’t bother buying the app, you can’t use it. I basically have to pay for an unusable app until the end of the year AND I now pay for the Later app.
Doesn’t work
by eleleene on 2020/09/10 18:52
I really hope they don’t steal my information. The app didn’t work at all when i logged into my ig now I’m afraid my info is compromised. Skip this app
Junk
by McKennaMcCaw on 2020/09/08 21:32
None on the paid features work anymore because of the Instagram review, but you’re still charging for it. Not okay.
The APP hasnt worked in 3 months
by Upset! Upset! Upset! on 2020/09/07 18:46
It was great while it lasted. The only thing we’ve been told from PLANN is that “Facebook is under the hood.” It’s September 2020 and the last official announcement we received was July 2020. No new updates. Just canned messages. It’s unfortunate.
No longer link your IG
by Nicoledelancrex on 2020/09/03 16:46
You can no longer link your IG page to preview & plan your feed. I’ve contacted them twice now about it and both times they have replied that Facebook is currently reviewing their privacy? I just downloaded Planoly and my IG page is linked just fine. So it’s not on Facebook, it’s this app that has an issue. I have since, deleted it.
Never works right even with the outage taken into consideration
by StephHope82 on 2020/08/29 17:55
I’ve subscribed to Plann off and on for about a year give or take. Initially I had issues with the desktop vs app sign in process. After not being able to use the app consistently, they finally figured out that somehow I had to accounts created. (I believe this was a mistake when I first did the trail version)... it took awhile for them to figure that out though even knowing my IG handle and email. Fast forward, I finally cancelled my subscription because my post would disappear as I was working on them in the app (mid post) and there was zero way to retrieve them. I asked if they could help... they seemed not to understand, or couldn’t explain why my entire post would just disappear from their app. What’s the point of having this app if it doesn’t save my work or deletes it on its own mid post? I left again. This time... I come back. Subscribe again thinking maybe I’ve given them time to get their bugs worked out... Nope. I PAID for the app - just for the app to continuously say it’s the free version. This is the second time I’ve had this very issue with Plann. No access to what I’m paying for. The first time they recommended that I go through the website to pay, try to restore purchases in app etc. Their subscription model through Apple subscriptions seems not to work. I emailed around the 18th of August with absolutely zero reply from them about this. I’m sure it’s because I asked for my money back. I disputed this with Apple and received my refund. The app is a waste of money and I feel like Plann owes me for every month this app didn’t work right - but they don’t reply to the request.
Drives me crazy
by 11111111111 on 2020/08/27 12:36
I loved this app the first 6 months I had it. These last 6 months I’ve had nothing but one problem after the other. Also, it kept logging me out. It wasn’t functioning like it was supposed to. When I’d contact customer support I’d get canned responses that were not helpful. This last time it said my email and password were both invalid and when I reached out to them I got another canned response (not helpful). Not worth the hassle to me and I cancelled my subscription.
DO NOT USE! Horrible APP, never works!
by V From LA on 2020/08/24 21:07
this app used to be super reliable and easy to use. Since the beginning of the year, it constantly logs you off, doesnt fully load your feed, and hashtags dont copy. Worse, for the last two months i haven't been able to access my account because of maintenance on their part - i don't understand why I'm paying for a service that no longer works. Will not be renewing my membership. Going to try a different ig planner. Also, through this process of not working they automatically charged me $50 for another year of this service that does not work!!! What scammers
:(
by fywaaetenbu on 2020/08/24 18:52
I’ve been eating this app for years, I used to have a paid subscription when I worked with a couple brands as their social media manager, but now I just use it for personal use. I was super disappointed recently when I saw that they took a lot of their free features and moved them over to the pay prescription. The lowest subscription price is very expensive and I'm very sad to see the change in their model
Disappointed with change
by Ms Faithe on 2020/08/22 02:30
I was a fan of Plann but now I can’t even access my account. I purchased the app when it first launched. Now that they have teamed with Facebook I can’t log into my account on the app or website. I had to download the app again after the updates and now my premium membership has disappeared. I’m really disappointed with the customer service that I’ve been shown while trying to fix the problem because I just keep getting redirected to the faqs. I wish that I could get answers on how to restore my account
Super frustrated
by lynkaul on 2020/08/21 16:36
I used to LOVE Plann... but for the past 4-6 weeks I literally cannot see my past posts to make sure it flows with my future ones I want to post and I have reached out to customer service twice now and I keep getting the same automated email reply they Facebook is looking under the hood and thanks for being patient.. I am sorry this issue has been happening WAY before the Facebook thing and it’s still happening and you guys are NOT actually reading my emails of frustration. Super disappointed I paid for a full year and to be honest I am not renewing right now. Ever since I have paid I have had lil glitches which I have over looked and given the benefit of the doubt but now with NO help with this issue I am looking for another source. Anyone else having this issue?!?
NOT WORKING! 😡
by Kute Kreations on 2020/08/21 13:34
Facebook has been “looking under y’all hood” for the last 3 months but y’all are still taking my money! I want a refund. And your social media accounts are GONE too!! Something funky is going on.
App not working
by Nikimw3 on 2020/08/20 21:52
I purchased this app on a yearly subscription and until the Facebook take over everything worked great and I really like using this app with great features. However, it’s been over two months since all my data was wiped and half the features don’t work due to some take over my Facebook. I have canceled my yearly subscription but I doubt I will see a refund. Too bad. This WAS a great app.
So disappointed
by livinginblackandwhite on 2020/08/19 16:20
I used Plann for years and LOVED the app. It worked well overall, with only a few bugs here and there. Unfortunately, their push to integrate Facebook’s agenda became a major disruption with multiple pop ups I’d have to swipe through to just use the app as normal. (All to prompt me to switch my account to a business page, which I really didn’t need or want). Finally, their “temporary outage” made my account completely inaccessible. I was paying for a premium package, and all of the features I paid for were unusable. I understand why, but shouldn’t they at least offer a partial refund or something? I’m literally not getting anything I paid for - with no warning ahead of time and no response from customer service when I reached out. I’ve found other apps that work well but I’m so disappointed because I really loved Plann! So sad that they have handled these updates so poorly.
Useless after the last update.
by Aerowrite on 2020/08/18 13:54
This used to be a great app even for free users. Now that it has disconnected it won’t even let you log. It’s essentially useless for free users now. Really disappointed. Use Planoly if you want a free account that actually works.
So many issues
by MissCelina123 on 2020/08/14 23:32
I love this app. And always argued in its favor over planoly. But for much too long this app hasn’t been working. It won’t allow you to log in using your Instagram or Facebook which it originally had you sign up with. I spent so much time planning and preparing my feed and now it’s all gone. Unfortunately I paid for a year’s membership so now I’m stuck with an app that lost all my content and doesn’t work.
Amazing until I had to pay
by drownthecityy on 2020/08/14 16:14
It was honestly the only app I used! Then it started kicking me out from seeing my feed to not showing up at all. Now it’s saying I have to pay for a subscription to use it. It was great until they updated it where you have to pay 😭
Rife with problems
by Vicky452 on 2020/08/11 01:31
Update 2020. I have not found the right App, but I cancelled Plann. There were so many glitches, and when you have the ability to use features like sneak-peek or hashtag ranking ( green for less used red for overused) that get taken away, it’s not so great. There were too many bugs in the end- my grid was not working, posts disappearing before I had a chance to post them. I hope you improve the App; it's easy posting to the grid and social media might be better than some if only it worked. I initially purchased Plann because it was recommended by a friend. In the beginning ( last year), it was great. It seems as they've expanded Plann through a desktop version and different updates, it is rife with problems! I'm always emailing support: it's freezes, takes forever to load hashtags, images disappearing, now I can't customize my theme to add different strategies, the list is long and ongoing.
Good while it lasted..
by Dante k. on 2020/08/10 23:46
This app was nice for a while, but for two months it has been impossible to use, crashing all the time and never updating my data. I’m switching platforms because plan just can’t seem to get it together. I can’t run my business social media on a platform that doesn’t update to my feed or save my future content.
Doesn’t work
by Retroduck on 2020/08/10 12:10
This app has had a “temporary” outage for weeks and their Facebook is filled with blanket statements that aren’t helpful. I’m officially done and jumping ship. Can’t do anything while it’s out and it’s literally been around a month. Unacceptable.
Two months later...
by katiejo0890 on 2020/08/07 11:20
Works awful ever since “Facebook is looking under the hood...” whatever that means. You can report the issues in your app as often as you want, you’ll still get the same copied and pasted response as all the others- even just reading through their other reviews on here you can see that they aren’t addressing any issues. This has been ongoing for MONTHS. Look elsewhere, this app isn’t worth it.
Doesn’t work anymore
by MeganDallas on 2020/08/07 05:17
Facebook has been “taking a look under the hood” for over 2 weeks 🙄 I am completely unable to login and when I contacted customer service all I got was a copy and paste of what’s posted on their site (basically no info). I loved this app and it worked so well - not sure why it was taken down but I wish it would work again.
Don’t use it.
by tyla0227 on 2020/08/06 20:05
This app has been going through “under the hood” investigations with Facebook for months now. There’s have no clue when this will end. This started Right after I purchased the $24.00/mo membership. Also from looking at other options, I realize $24/mo for what this app does is totally overpriced. I basically wasted my money because I haven’t been able to use any of the features I paid for. There are a million membership options and Im still not clear as to what the different ones offer. The app is not that thorough to have that many options. It honestly feels like a scam after a while. There’s always some type of issue/warning message. This app may just need to be taken down for a full run through / reworking. There’s better out there. Don’t waste your money here.
Doesn’t work anymore
by Melanie731 on 2020/08/06 19:50
I used to LOVE this app, before they changed it. Now my Instagram feed doesn’t load at all, therefor it’s absolutely useless. Disappointed I’ll have to look for another app to use.
App hasn’t been working for months
by goldiealex on 2020/08/06 16:43
App was the best until “Facebook looked into it” as they say. Now all of my pictures I uploaded to the app to plan my post are gone. You cannot connect your ig profile to it and it’s pointless. I am not about to start over with planning my pictures. I am irritated because why are my pictures I uploaded to the app deleted as well. They should be a total separate entity from instagram and should not have been deleted! Y’all have had issues for 2 months now. Get it together! It does not take this long.
Slow customer service and app has been down for weeks.
by Yoha_90 on 2020/08/05 15:21
App was great until Facebook “looked under the hood”. It’s going on 3 weeks now. I know I can still log in and post. But the hashtags don’t work. Literally the one reason I PAID for the app. Was to see the popularity of the hashtags I used. And now, that feature has disappeared. I don’t know if it’s because of Facebook “looking under the hood” or because they’re discontinuing this feature. Either way. I’ve canceled my subscription until they can figure their stuff out. And, their customer service is SUPER slow. Takes days (up to a week) to respond with some generic email. It’s like they don’t even have empathy for the issues their users are having. Honestly, I doubt I’ll go back to them even when the issues are resolved.
Disappointed
by leahrife on 2020/08/05 13:35
I loved Plann when I first started, but lately there are nothing but issues that seem to take up a lot of time to figure out. I purchased a year, paid subscription, but was downgraded to the free version for a month this summer and had to contact them to restore my paid status. Now, with the temporary login issues, I am consistently having trouble staying logged in and synched with my mobile app, which is where I use the app primarily. After my paid subscription period ends, I’ll be looking into another app.
Everything is GONE
by morganari222 on 2020/08/03 17:25
I used to love this app especially for the hashtag feature. I had multiple sets saved that made my life 10x easier when posting content. After making me relogin everything is GONE! No hashtags no photofeed NOTHING. This whole ‘Facebook taking a look under the hood’ is screwing subscribers over big time. Im not sure what ‘few features’ are unavailable because it seems like everything! Even after updating multiple times its still nothing all my hardwork GONE
stopped working!!
by readdmee on 2020/08/03 03:04
i used this app for over 2 maybe 3 years. i loved it!! i even showed it to all my friends, but it just recently stopped working and won’t let me login. i’ve tried MULTIPLE TIMES!! hopefully i can get help!! bc this rlly was a good app :(
This app was everything until the recent update!
by BeautyByDaliaXO on 2020/08/02 19:36
I loved this app. It helped me increase all of my instagram accounts until the update. I had so many pics and layouts planned for my accounts until one day it didn’t let me log in and then made reset my email password. All my stuff is gone and I had to make a new account. I’m so upset with customer service. They said it will be fixed soon and then doesn’t even answer the actual questions. I just want my accounts back 😭
Does not work
by nay 18876 on 2020/08/01 15:21
Since the upgrade nothing works , doesn’t even connect to your Instagram to show you your feed . Don’t waste ya money
Buggy
by J Stizz on 2020/08/01 14:16
I want to love this app, but it seems to have a lot of problems. For the last few weeks, I haven’t been able to see my existing IG grid to manage my feed. I contacted support, but didn’t get a response. It’s also really difficult to “add” photos directly from your google photos app. It doesn’t always work and it’s super frustrating. App also crashes often
Doesn’t work anymore!
by T-RexAwesomeSauce on 2020/07/31 16:46
After the upgrade I can’t see any of my posts. The hashtag option doesn’t. It won’t look any up or tell me how many people follow it. I can’t see my feed. I used to really like this app. Now it is terrible!
I freakin LOVE this app! Great customer service
by Micheleklop on 2020/03/10 17:06
This app has helped me organize my Instagram better than any other app I’ve ever tried! I love using the desktop version too, it’s easier for me when my photos are already on my computer. Honestly, it’s taken the stress out of posting to social media for my business, and makes it fun again for me! I recently had a problem with the desktop version, and I couldn’t figure out how to add media all of a sudden. I emailed their support team and received an email back IMMEDIATELY. Not only that, but they figured out my issue was the new laptop I was using had the incorrect timezone set, so it wasn’t letting me upload media?? It was such a random issue that I NEVER would have realized, and it was exactly the problem, and I was able to post again after fixing the time zone. Like what. They were so helpful, and I’m just stoked to have found a company that actually cares directly about their users! Sorry to ramble, I’m just really pleased with their customer service and excited to support a program like this ❤️
New update broke my subscription
by JoyMerryman on 2020/05/15 22:03
I’ve contacted customer support 3 times and received 2 unhelpful canned responses. This new update wants me to connect a business Facebook page. Both my Instagram account and Facebook page are business. When I connect the Facebook page, my paid subscription turns into a trial and most of my content in the queue is missing. If I take Facebook off, the subscription shows up again but Instagram connection acts like a personal page and the features are no longer there (but the content reappears). I’m on the lookout for another app at this point. And before I get a canned response here, yes, I shook my iPad and contacted customer service with a bug report that way too. Clearly no one actually read it because Plann’s response was to connect Facebook- already connected and visible in the two screenshots I sent. Update: I got Plann to limp along. I am getting signed out a lot, but at least “restore purchases “ is working now an I can make it see my subscription. Still lost some content. I don’t plann as far ahead now so that the glitches don’t cause as much loss. Stopped using Plann at all while I checked out other options. I just wish it worked the way it used to. It used to make Instagram tastes easier. Now I find myself having to put more work into social media to make the program work. Another update: when it works, it’s my favorite Instagram planner. Still a tad glitchy, but if I close and restart the program, it usually works again.
Won’t Even Log Me In
by NUNYA031986 on 2018/12/04 03:02
I really wanted to use this app. REALLY wanted to. I even paid to be able to take care of my three business accounts. But then I upload it and it won’t log in to all three of my accounts — only two. Then I read their FAQ’s, and they suggest clearing your phone’s cache. So I do that. Now it won’t log in to ANY of my Instagram accounts. It just keeps sending me through this cycle of entering my login information over and over with no result. Trying to find support led me first to something that said to contact Instagram for help (the problem isn’t with Instagram, as I can log into Planoly and Later just fine), and then I stumbled on an email to open a support ticket. It really bums me out because I wanted to use this, but if I can’t even log into the accounts I need, I don’t see how it’s even possible. Super disappointed. UPDATE: Their support was able to give me a few suggestions that logged 2/3 of my accounts in. I’m not thrilled that I can’t use the app for exactly what I wanted, and they also charged me for the premium subscription when I specifically asked to do the free trial, but I’m using Plann for my one account that I post to every day, and it is incredible for that. I added a star because I love how this app works. I just wish that the login issues weren’t so common.
Always lots of bugs
by Ronnie Frey on 2020/09/18 00:19
Had to update and change my rating to one star. The app has had an outage for over two months and now has quit working altogether. I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!
AWESOME when it actually works...
by js_instagram on 2020/07/27 12:09
This app is everything I wanted for organizing and batching content for my business insta page. I spent countless hours photographing and editing content, copy writing, batching hashtags, organizing my grid - and then one day after a HUGE batch work week I went to open the app and it asked me to update so I did and it deleted EVERY. SINGLE. THING. Customer service was very little help, but was able to restore a few photos (the one thing I had a back up of, still lost all my hashtags and my copy 😩) - so I kept using the app and would just back up my copy elsewhere. I cannot tell you how many times Plann would delete my content out of absolutely nowhere. The app crashes all the time. It’s so often that I go days without posting on IG because all my content is on this dang app and the app just won’t load 🤷🏼‍♀️ Customer service has been rude and unhelpful 99% of the time. I even paid to upgrade my account thinking it would help with the almost daily glitches but no luck. So altogether, Plann is absolutely great in theory, but is extremely untrustworthy and at the end of the day just not worth the headache. If your a business owner looking for a reliable app for planning your business marketing on Instagram, do yourself a huge favor and use a different app.
Great
by dancing-pickle on 2017/10/07 21:06
I love the app, being able to figure out the order I want to post pictures in, and being able to see my best times to post, my color palette, and being able to peek at other users stats. I have two small issues that, if resolved, would make this a 5-Star rating. 1, I wish I could drag and reorder photos once I’ve imported them to Plann, instead of having to delete and re-add if I want to change their order. 2, my overall palette has not changed colors at all since I first downloaded the app, and I’ve uploaded at least 10 photos since then, which should have changed it significantly. Other than these two things, I love the app!
Bring back sneak peek features
by L.Dez on 2020/07/24 09:25
App is REALLY missing the sneak peek feature. It’s what used set this app apart from the rest in terms of reasons to use. Other than the occasional crashes due to the shift to desktop feature (at least lately ), the app is pretty decent and does what it generally claims to do, especially when the sneak peek features are at play. But they haven’t been avail for quite some time so I really do hope the developers bring it back and then some. For instance, I wish the option to auto post was available like it is in other apps. Notifications in this app (Plann) blame Facebook for not allowing this feature for third party apps but since other apps do have this feature (to actually post a scheduled post on your behalf w/ account tags, hashtags, 1st comment & more vs. setting an alarm to remind you to go into the app and hit “post now”), I wonder if it’s a matter of licensing for access to provide these features. Overall App is decent but like most things tech, could improve. This app will get you started with the basics of learning how to plan your feed and hep you get organized starting out.
Great up with issues
by katialaine on 2020/07/25 19:41
I was a newbie to Instagram when I found this app. I fell in love with it. Easy grid making, hashtag library, good integration with instagram and Facebook. I used it free and then switched to a paid account in Jan. There were lots of bugs since the beginning to be honest, but I loved the app anyways. I began to get glitches again in the spring. I wrote urgent emails to a support team. It took weeks to get a reply in May (no worries due to pandemic), but I was not able to use an account for that month at all. The problem was fixed quickly once they replied. Then I got another issue and I have emailed Plann again and I got an auto reply that now it is a 72hours, no worries their either, but I waited for weeks again. Their replies a very kind and cheery, but to get something fixed is a tedious task and it also comes with lots of frustration because work (in my case) stops too. I am also surprised how fast the reply came to agree to close my account; making me feel that they rather loose a customer then keep. Another, thing.. they have refunded me a prorated rate, which is super unfair I feel due to the app not working much longer for me
“Free” Plan is Only a 10-Day Trial
by Apt. Hunter on 2020/01/21 03:14
This app was absolutely fantastic. I am the type to overthink every post and Plann really helped me with that. My problem with Plann is that they flat out lie to people. Clearly stated on the app’s homepage the “Forever Free” plan allows a maximum of 30 posts per month. This would have been perfect except for the fact that it’s a flat out lie! I created content for six weeks thinking I can post one a day. Ten days later I find out that I am restricted from my content. The app then navigates me to the subscription options where it only offers a plan that is $25 A MONTH for two accounts. Mind you, I only have one account. What really takes the cake here is their options available on their website. They have an individual subscription that is an affordable $7 a month (charged annually) but apparently that is only applicable for the online platform and not through the actual app. Overall, using this app was a terrible experience. If the FREE version actually did what it said then I would gladly recommend it to others but now I feel slighted because I lost the hours it took to create content. What a waste!?
This last update ruined it
by JeniLyn on 2020/07/21 21:26
I have no interest in posting to a Facebook page, but on this last update it has now disconnected me from my instagram and only wants me to connect to Facebook which I can’t do because I’m on the free account. It essential makes the app useless. I’ve attempted to figure out how to contact customer service numerous times but I can’t figure out how to. Outside of that, it’s an “okay” app. I had a free trail of a paid version and it didn’t have enough bells and whistles for me to feel like it’s worth paying for especially for what I’m using it for. The big thing that threw me off is that I can’t schedule posts and have them automatically posted via the app. I still had to manually post them myself, which, to me, defeats the purpose of paying for an app. I attempted to find out how to reach out to customer service for questions with this as well but, again, I couldn’t figure out how to do that and only found myself on the page with common questions answered but none of my questions answered.
“Continue to use normally” is not true
by megstone3 on 2020/07/28 02:56
Let me start by saying I have used PLANN for almost 2 years and am a paid member. I have been trying to work with the app since the outages began. First it started with my hashtag sets disappearing from the app. Then, when PLANN finally told users what was going on, my feed disappeared. I plan my posts usually 1 week out, but we’re moving soon so I planned almost 2 weeks. The previous posts not loading wasn’t a huge deal but my scheduled posts disappearing is a problem!! I contacted PLANN and more than 48 hours later I received a blanket message with the statement about the outages. It said I could use the app normally. So again I uploaded photos and added captions AND THEY DISAPPEARED AGAIN! I am so frustrated right now because while PLANN says users can use the app normally, that’s clearly not the case and they shouldn’t be telling users that because it’s false. Before all this I would have said 5 stars no problem but I am so disappointed with the lack of communication from PLANN despite several messages trying to figure out what’s wrong, and the fact that they are being dishonest about the apps capabilities as they do whatever changes they’re making. If it’s not going to work at least tell me so I don’t waste my time planning and scheduling things! It’s just unfair to the users but especially when I’m a paid user that they (PLANN) don’t seem to care about lying to their users.
So many glitches, poor customer service
by Amy Vafa on 2020/05/16 15:37
When this app works, it’s great. It fulfills the needs I have for a planning app. But I’ve had it for a few years and as the app makes updates and changes it gets worse and worse. Glitches are almost constant and now expected; the app will randomly (and often) not recognize my account and treat me like I’m using a trial version, even though I pay for a full year at a time. I’ve talked with customer service more than you’d ever believe, and I am often met with very pre-planned, generic responses that never take into account the question I actually asked or my history with the problem and what I’ve already tried doing to fix it. I miss the days of early PLANN, when things ran smoothly and met all the needs of an Instagram planner. It feels like they’re trying to add too many fancy things and grow faster than they’re capable of handling.
Glitchy and unreliable
by Shay0324 on 2019/04/01 09:35
I wanted to love this app. It had so much potential during my free trial so I decided to upgrade. Once I upgraded, things were ok for a month or two but it all went downhill fast. I have completely wasted my money by paying for a subscription at this point. Plann has been unreliable for the past month. It takes forever to upload anything... and if you’re lucky enough for the upload to actually be successful, when you log back in, the pic is gone. 30 photos I originally had uploaded, saved for future use, are nowhere to be found. The app asks me on the daily if I want to update...and when I accept the update & it takes me to the App Store, there’s no update available. It’s basically a time sucker because of all the glitches...and I don’t have time to spare as a business owner. Customer service is less than satisfactory...if you get a response at all. Short answers, no regard for customer dissatisfaction. When the desktop version came available I got super excited but was quickly deflated when I was told that I would have to pay an ADDITIONAL subscription to use desktop version...even though I’m already paying a good amount for the app. (There are far better social media scheduling platforms out there that are not only WAY more reliable but also don’t require two subscriptions to use both the app and desktop version). I will be going back to using the other platform. I would not recommend this app.
Not worth the stress
by Kamellasmommy on 2020/04/14 16:42
I have canceled with them twice and I’m about to cancel for a 3rd time. I like that you can create a layout of what you want to post and save hashtags but that’s it. The reminders don’t work. It can’t post to IG for you. It took an hour to sync my mobile with desktop (which I spent 2 hours creating a media layout for) just for the mobile app to log me out! Now I can’t log back in, it will log me into one FB business account but not the one I’m actually using Plann for! You try to contact CS and *if* they reply they give you a canned response. If this doesn’t get solved I’m canceling for good. I absolutely hate this service but I have so much time invested I’m going to give them one shot to fix it. Don’t recommend. Go with another app or site instead. (Oh and I see they keep telling people to shake their device and report the bug but I’m sure, like I have, the others HAVE reported the bug and gotten no response. I finally got in on my own though after never hearing from them.)
Terrible overall experience
by chohichi on 2019/04/19 18:30
Purchased the membership for the app. They then release the desktop version so I try to sync app and desktop account, but they said you need a paid membership for the desktop, which includes the app, but not the other way around. They said they’ll offer a half off discount to purchase the desktop app but I have to ask Apple for a refund for the original app purchase. So they were going to make me double pay if I didn’t ask them about a refund. I go to Apple to request a refund and Apple said my reason doesn’t qualify for a refund. I went back to customer service and they said there’s nothing they can do as Apple controls who gets refunds. Then to top it off I go back to the app to use it and it’s showing my account as a free one saying I didn’t pay for an account so I can’t even use it. Don’t waste your time with this app as they try to double charge, and then rip you off by not letting you access the paid membership. Terrible.
Rife with problems
by Vicky452 on 2020/08/11 01:31
Update 2020. I have not found the right App, but I cancelled Plann. There were so many glitches, and when you have the ability to use features like sneak-peek or hashtag ranking ( green for less used red for overused) that get taken away, it’s not so great. There were too many bugs in the end- my grid was not working, posts disappearing before I had a chance to post them. I hope you improve the App; it's easy posting to the grid and social media might be better than some if only it worked. I initially purchased Plann because it was recommended by a friend. In the beginning ( last year), it was great. It seems as they've expanded Plann through a desktop version and different updates, it is rife with problems! I'm always emailing support: it's freezes, takes forever to load hashtags, images disappearing, now I can't customize my theme to add different strategies, the list is long and ongoing.
Has potential to be great
by Avril-Rae on 2020/05/23 18:13
I’ve been using this app since January. At first I really liked it but over the course of the last 4 months, it’s gotten really glitchy and most recently, they took away the spy feature, which is annoying. I especially liked that feature because it took the guess work out of hashtags and hashtag set making. The glitchy-ness is a range of things. One thing is the constant logging back in. It doesn’t remember me so when I open it, it tells me there is an error and I need to be re-authenticated. Another thing it does is sit there and upload a photo from my phone and when I try to hit “copy and post” it will tell me I have to wait for it finish uploading my media and it will stay that way until I delete it and start again. Overall it’s a good app that I continue to use, but it needs improvement.
A joke (used over 1 year)
by Shayba91 on 2020/06/29 22:22
I’ve been waiting one month for them to ‘remigrate’ content I had loaded into my account. They are great at responding, but the responses are worthless. They copy and paste responses that show they’re not even reading the actual email. I’ve been back and forth with Onna and she keep saying the team is looking into this for past 5 emails. I asked her what they were looking into specifically: no answer. Her next email was introducing herself to me. Are these boys or what? Lol, a joke. After 1+ years of using this app, they used to be great. Now they’re trash. Content disappears, it’s glitchy, you select an image to edit and the one next to it appears instead. Hashtag groups were duplicated and deleting the extra one deleted ALL of them. Images were randomly duplicating, just a mess. Save yourself the stress. I’m looking elsewhere. Don’t believe whatever phony response they put under my review. I’ve reviewed before and they did nothing but waste my time.
If you could actually login and use this app, it would be GREAT! But you can’t!
by macmillanthev on 2019/06/12 03:26
I have never left a review before for anything in my life, but my frustration with the service drove me to the point of writing my very first review. For the very short amount of time that I was actually able to use this app, it was great. However after paying for a premium account to use for my business I was consistently been logged out of my account and being asked to re-authorize access to Facebook. When I try to re-authorize access I would continue to be taken on a loop of receiving an error message, being asked to try again, receiving the error message again, being asked to try again, and so on. I got in contact with Support and they basically said “oh contact Facebook or contact Instagram”. Well clearly the issue is not with Facebook or Instagram because I can log into those platforms on all of my other apps. The issue was with Plann. I’ve scoured other reviews and other people are having the same exact problem and Plann is taking zero initiative to fix this issue. Their answer is “yeah, sometimes technology doesn’t work.. sorry ¯\_(ツ)_/¯” Here’s and answer “fix your problem or give me my hard earned money back!” Trust me when I say don’t use this app. Invest your money and a move advance and technologically sound planning system like Later or Planily!
Was working fine, then I lost everything.
by _bite_me_ on 2019/12/04 20:11
Was enjoying this app until I recently did their upgrade. Now my Facebook business page won’t connect to the account that I paid for a build subscription on. My team member no longer has shared access. And essentially my $200+ paid subscription is worthless. I’ve reached out for technical help, that has failed. I’ve been run around in circles with advise and their troubleshooting articles. I’ve asked for a refund since their technology is no longer working and I’ve heard nothing back. I have lots hours trying to get this to work. Not only is the investment in the subscription costing me, but also are the wasted manpower hours trying to troubleshoot and now reformat how our social media planning process. Very frustrating for a small business to have to go through this. I would be happy if they could just fix the issue or refund me so I can start fresh.
Great app for Instagram planning
by AppReviewMD on 2020/03/03 12:47
I chose this app for the desktop planning feature. It makes it so easy to plan out your posts and I like that you have an area where you can save collections separately. This is another reason I chose this. It allowed me to save my images by color scheme and then arrange them how I want on the Instagram preview section. It’s hard to plan out your posts without being able to arrange your photos first by theme or color etc. This app solves that problem on their desktop feature. They also just added a calendar to the desktop app which makes it even better.
Only planning app I want to use
by T0MK4T on 2018/05/22 19:56
I’ve bounced back and forth between Plann and some others and I can definitively say Plann works the best for me when it comes to scheduling and posting pics. That said, I do still have to open other apps because the analytics tools on them are much more detailed. I would love to see Plann incorporate “best time to post” heat maps that also let you click to see what previous posts were done at specific times. There’s another app that allows this and it’s amazing. The only other request I’d like to see is to also include hashtag searching in the caption draft section. Seems silly that it only works in the hashtag group and not on the post edit
Lost all my planed content when forced to update
by Cringgdssed on 2020/06/25 01:18
I had 2 months worth of content, photos, captions and hashtags, as well as 6 hashtag groups that took me quite some time to make. The app suddenly forced me to make an update, and voila! All the 2 month plan was gone! Photos, all the written captions, hashtag groups, everything! This app is supposed to help me administer my time better, and now I lost hours and hours of work, not worth it ———Review Update———— I’ve literally written and received 5 emails back and forth, no resolution, just saying I should be patient; With the update I talked about in my first review, they gave me 7 free days to test the product, after that they’ll start charging; I’m obviously not paying for this app if I can’t even get my 2 month worth planning information back, so clock is ticking, they don’t have a solution, they’re losing a client (angry client) and I’m about to lose a 2 month worth of work. Please don’t purchase this app, terrible customer service, incredible that a planning app used to help plan in advance and administer your time, loses all my photos, descriptions, tag groups worth of the next 2 months ———— last update —————- so, my info was lost, but they gave me 6 months for free, so at least they were worried about the lost information
Great app
by christydawnlittle on 2019/03/22 12:30
It has taken a minute for me to get into, through no fault of the app. It just takes time to figure out how to plan content. This is such an awesome platform to write captions on. They already formatted it so you can skip lines without the weird punctuation. I can also plan ahead (hence the name) my posts and have the captions ready. They tell me what times are best for me to post and have my best hashtags saved so I can look those over and add to new posts. I use this app every day. I am growing a business online and this has been a game changer.
Great idea with too many issues
by becfulm on 2019/05/13 13:05
When I first started using Plann, I loved it. I use it for our business IG account and even considered adding some personal ones into it. Around the time they launched the desktop app, though, I’ve had several problems. I had to create a completely different login for some reason, and it got rid of all of my previously saved work. Now, if I’m working in Plann, and I go to a different app to look something up and come back, if I didn’t save what I was working on, the app always completely reloads and my work is gone (even if I was just gone a second). It also tells me its time to post ALOT when there is nothing to post for that day. Sometimes I’ll start working to post something and realize it’s scheduled for a completely different day. Very frustrating. Lastly, I’ve had a number of times when I go to copy and post, and it won’t bring over my text! So I have to go back to the Plann app, reload (bc it’s gone since I went over to the IG app) and go back into the planned post and physically copy the text. I love the context of this app and feel like it could be great if they get all these kinks ironed out.
Super frustrated
by lynkaul on 2020/08/21 16:36
I used to LOVE Plann... but for the past 4-6 weeks I literally cannot see my past posts to make sure it flows with my future ones I want to post and I have reached out to customer service twice now and I keep getting the same automated email reply they Facebook is looking under the hood and thanks for being patient.. I am sorry this issue has been happening WAY before the Facebook thing and it’s still happening and you guys are NOT actually reading my emails of frustration. Super disappointed I paid for a full year and to be honest I am not renewing right now. Ever since I have paid I have had lil glitches which I have over looked and given the benefit of the doubt but now with NO help with this issue I am looking for another source. Anyone else having this issue?!?
Moving on
by LexiFresh on 2020/07/22 15:28
Welp, after this last update, I’m done with Plann. I’ve used this app (paid membership) for a few years now and it was amazing. Then I lost the “sneak peek” feature that gave me insight into what resources & techniques my competition was having success with. Then list latest update removed the entire hashtag feature! What am I paying for if I can’t save hashtags sets, see what the most beneficial hashtags are or take a peek at the competition? They tried to substitute all that for a repost feature that no one needed when you can simply screenshot or use repost app for that. Im addition to deleting all my hashtags, this latest update deleted all my pending posts. Posts that I spent hours editing, captioning & hashtaging. I’m incredibly disappointed that the app has taken such a turn. I no longer recommend the app & will be looking for other replacements.
This “was” a great app
by Mikal-Anne C. on 2020/10/15 14:44
I loved this app and swore by it. Recommended it to everyone I could. It was a 5 star app... A few months ago all of my stored hashtags disappeared and I had to rebuild them. The one feature that I probably loved the most is how when creating a hashtag list, you would get suggestions, suggested similar hashtags, and how much it has beer used. Now that’s gone. Pleeeeease bring it back!! Update: I was contacted by the developer and was informed that showing suggested hashtags or usage was “even a smidgen of a risk” and it has to be removed. They then walked me through how you can search hashtags and see the usage in Instagram. Yes, Plann.. any instagram user knows this. However, being able to do it all in one spot was the thing that gave your app the advantage and what set this apart from other apps This was a wonderful app and it made posting so much easier & streamlined. Now I’d say there’s nothing special about it. You can get the features it has in so many other apps. 2nd Update: every time this app updates, all of my stores hashtags disappear. Every dang time! I really did love this app but now it’s just not worth it. I spend a lot of time building my hashtags, I can’t risk them disappearing every time the app updates.
I used to love this app...
by cassieannfitness on 2020/03/28 16:19
I used to absolutely love this app, I’ve used it for over a year now + it made things so easy + organized. Ever since the update + changes that have been made lately it’s been a major disappointment. I pay the 6.99 monthly for the PLANN + Analytics phone version that says it allows 3 accounts, except as of now when I log into the app it says I’m on the free plan + I have to upgrade to see analytics yet it’s still in my subscriptions + I’m still getting billed. It takes forever to be able to post + is constantly “uploading my media” so I can rarely post when scheduled. It is always logging me out + glitching when I try to upload photos. I’m not a fan of the desktop version either, overall this app has gone downhill. It used to be my favorite, now it just causes more frustration than anything.
great insta help!
by ✈️🙈🙊 on 2018/09/04 15:56
This app isn’t just great for planning and visualizing your feed, it’s also highly educational in its approach to users. I’ve loved tinkering on plann at first, attempting to improve my overall Instagram feed, but after using plann for just a few weeks, I was sold! I upgraded to manage both of my Instagram accounts through plann. I still have so much room for growth and improvement but feel confident that I’ll get there with plann. Thanks for creating a great app that makes me feel supported in my business growth.
Close...
by BellaUccella on 2017/11/12 15:31
I love Plann (Planoly is okay but I definitely meant Plann -sorry for the earlier confusion haha). It’s the most consistent and productive app I’ve found for saving tags and planning posts. And the ability to see another user’s stats is extra dope! My only issues: 1)being able to expand top post analytics to see comments and tags (not just top the tag groups...bc I post my tags in the comments and sometimes I want to copy/paste...or I want to see if it was an more personal caption or a quote or something...). 2) analyzing and providing additional times to post (like maybe top three times in a day) would allow me to delete my other IG planning app altogether. Otherwise keep up the good work!
It Was Great Before the Update!
by TingzNice on 2020/05/19 02:45
I loved this app. I had the free plan for a few months then upgraded to $12 version. Over the past few months the app has been getting more glitches. I was totally able to work with those minor things but now I’m not happy. Many times the app won’t open. Additionally, it’s not displaying all off my Instagram feed. I’ve noticed that my IGTV videos that show up on my IG feed do not populate in my PLANN account. Thus, I can’t get an accurate depiction of my feed, which defeats the purpose of the app. Also, it has asked me over and over to go through the process of connecting to my FB, which I do, but it doesn’t stick. Before 2020 I was extremely pleased. Now I’m sad that I have to look elsewhere.
Not what I signed up for at all
by purple26girl on 2020/07/21 20:30
When I first purchased a subscription for this app I had three of my accounts on it. It worked wonderfully. Fast forward a year and everything has changed. I can no longer post to my three accounts and I’m still paying for that subscription. I’ve already canceled it once because it would not connect to my accounts. Reached out to customer service and followed their instructions to a T. Repaid for a subscription. And it still did the same thing. Lost all my saved pictures and the app does not do anything it used to do. So frustrated at this point. I gave up. Plann used to be awesome but now it’s just confusing and glitchy. I’m so sad because I LOVED it before.
Used to be so good, but not anymore :(
by Bebopaloulou on 2020/10/03 16:01
For the last few years, this app has been so amazing and constantly helpful, but the last few months there has been problem after problem, making it incredibly unreliable. They don’t have a traditional chat help box like most other companies like this, plus they’ve disabled their Facebook and Instagram pages so you can’t get any questions answered in a reasonable amount of time. I hate to leave negative reviews, but this app has caused more frustration lately than help. I have 2 more months on my current subscription and will update my review accordingly if things turn around, otherwise I’m on the hunt for a new social media planning app.
Lost Content
by NannyLady on 2020/06/21 14:56
I had every intention of subscribing to this paid version of this app. However during my trial the app started acting funny, and ended up losing half my content (then later restored it). So I continued with the free version for another few weeks to see if I could find something better. I ended up really liking Plann and the options the paid version offers, and hadn’t had any other issues, so was going to upgrade last week. Then they did an update that lost my planned content, I didn’t upgrade and have waited it out. THREE recent updates, and an email to support, and still haven’t recovered the lost content. DO NOT USE this app if you intent on storing your content on here, and definitely don’t pay for them to lose all your hard work.
Can’t stand the triangles
by Ankatank on 2020/06/21 03:24
With the latest update it crashes and doesn’t load all my planned images 😣 Back when it was working I wrote the below review: I like this app overall but the large, graphic triangles in the corner of image thumbnails is really intrusive and distracting and makes it hard to accurately visualize your grid, which is the whole point of the app. There are already icons over images that have been posted, which is enough to differentiate “posted” from “planning.” Adding these triangles over the ones that are upcoming/being planned is unnecessary and redundant. I really hope Plann gets rid of them. They are driving me crazy.
Instagram poster
by TonySmith5star on 2019/03/11 18:48
Due to IG rules it won’t automatically post but nothing does that. This app however gathers your post and allows you to time your post then when it comes you just press copy and past and in two seconds it logs in Instagram post your content and your done. It’s a great app to stay on top of your post. It also has a reminder by email where you’ll see what you wanted to post and you can just copy and paste as it logs into Instagram from there. Excellent choice for IG influencers!
Lost all of my content after update.
by SHK.7 on 2020/06/26 17:11
Update: CS is offering me a 6 mo trial on a paid plan and admits they cannot recover my data. Why would I trial a system that lost all my work and tried to scam me? Forget it. Hashtags, photos, descriptions, everything lost. Months of posts are gone. In the process it also switched me to a paid plan, which I never agreed to. Customer support was able to switch me back to free which I was on originally, but had no solution for all my lost data other than “be patient”. It’s been several days with no resolution, and I see other people are having this issue too. I will revise my review if they fix it, but so far this app deserves negative stars for wasting my time and work - and for switching me to paid without permission.
Limited features - needs improvement
by Magnus-Primus on 2019/08/30 03:12
It does not offer a lot. There are other apps which give you a more complete pic of your IG account. One thing that I can’t understand is why to have hashtags sets if you cannot paste those sets into your posting (apparently you can do so ONLY on the desktop version). It only allows you to have 3 sets anyway. I’m better off keeping my sets in notes and copy and paste them into my posts (and is free!). I cancelled my paid subscription as I realized that this app does not do much for me. Perhaps in the future if they provide some serious improvement. Although six dollars a month is not a lot, i don’t see why I would throw my money away.
I love it but...
by MizAshley23 on 2021/01/01 13:56
I absolutely LOVE using Plann! It’s easy to use and to navigate- you can rearrange what your posting to see what your IG feed will look like, schedule posts, and even have different sets of hashtags. I also love that it syncs great with the desktop app so if I want to use the computer to plan out content, I can. (Faster typing lol) The only downside to Plann is the glitches. Sometimes it messes up and logs me out and won’t send a notification to post and the new feature of having to upload photos separately to make a carousel is annoying but I know I’ll get use to it after a while. I’ve used other apps before and compared them to Plann and to me, Plann is the best- even when it glitches. Other scheduling apps are too complicated and a pain to navigate. Definitely use Plann- I’m sure they’ll get the glitches worked out! They are good about listening to their customers and making changes! 😊 Happy planning!
complete failure
by katthepissedkit on 2019/04/26 04:11
if i could rate this with one star i would. the app was promoted by my favorite youtuber who doesn’t promote just cause she wants to and i was excited to use the app. when i tried to log in, it sent me straight to instagram home screen instead of going straight back to the app and when i tried to long in again it would just repeat over and over again. honestly total waste of my time and i thank God i didn’t have to pay for this wasteful app.
Glad I Have The Free Plan
by Gracious14 on 2020/09/23 19:21
The desktop is fine now that the outages are over. However, the app will not work for me. It says I can no longer log in under my IG info so I had to provide my name, email address and password. Cool but when I do that, it keeps telling me, “eeps that email is already registered” even though I wasn’t trying to register anything. What makes it worse is I cannot get out of that screen to go back to the home screen. Sent an email a few days ago, waiting to hear back from them. Glad I am not paying for it (had planned to upgrade) or else I would not be happy right now.
Don’t Update - Nothing But Crashes
by desirizz on 2020/07/21 16:53
I have been using Plann for over a year now and have loved it with no problem. DO NOT DO LATEST UPDATE! I updated all my apps, Plann included, and also updated my phone to the latest software and now the app crashes every single time I open it. I can’t even scroll halfway down my feed without it crashing. I am so bummed that I updated and lost pretty much everything. Desktop version is essentially useless because nothing transferred over and no content is where it should be. The order is all screwed up now and I will be looking for a new app unless these bugs get fixed or the old versions come back because this update is my biggest regret so far. Worthless now.
Liked the app and layout before bugs and costumer service fails
by Untamedpeace on 2020/10/17 22:42
I initially started to use Plann for a personal page after trying out several different ones and found this one to be solid and easy.I had a paid plan and slowly created an entire Insta marketing plan on their layout page but on two occasions in past 6months my extensive prepared layout just disappeared and they are not responding to help emails. I don’t know what “new features” they’ve added nor do i care that they updated their icon image again when countless hours that i spent laying out my pages are just missing with no customer service whatsoever - i wont me trying a third time - this is a total waste of time
Good concept but too many glitches
by kdub622 on 2017/10/25 22:26
This app is really helpful in planning your grid, but unfortunately often glitches and causes you to lose entire captions and images. I've found myself frustrated upwards of 6 times with this and have started writing my captions elsewhere then copying and pasting them to PLANN just in case it glitches and I lose it. The app also puts a weird texture over images that have been edited in PLANN when you transfer them to Instagram - I *still* haven't figured out why this is and often end up having to post the original from my camera roll instead of using PLANN. In summary, I wouldn't pay for this app again.
Used to love it - now it never works.
by DaytonMicro on 2019/07/24 20:25
When I first purchased this app I loved it. Now, without fail, my photos will never load, I try to drag and drop and they disappear, and my grid is never in the stage of “completed” because nothing shows up. My photos remain white squares. No matter how many times I delete, reinstall, restart my phone- there is no solving my issue. I pay monthly for this app and will be searching elsewhere for an app that can keep up. I never write reviews but I’ve become so frustrated I felt obligated. As a business owner who uses IG for their business it’s CRUCIAL to have a strong planning app. I hope for future users this is fixed.
Great App!
by Leslie Tsang MC on 2018/01/20 03:19
Very useful tool indeed! Fast, quick, easy solution for curating and posting instagram, especially when you are running a brand or business. Tech support was fast, friendly and attentive and have gone an extra mile in making sure everything was running smoothly, not to mention, they are always trying to add in new and better features here and there, would definitely recommend this app!
Frustrating, and becoming more so with each release.
by erin.m on 2020/05/24 23:30
I used to LOVE Plann. In fact, as a social media consultant, I have recommended it to so many of my clients. Now I truly wish I hadn’t. When I upload images I have to wait hours, if not days, for the app to allow me to edit them. This is incredibly frustrating if I am trying to get a post out with any time sensitivity. I am also constantly getting logged out of the app. Each time I open it, I have to log in again. This isn’t the end of the world, but it is super frustrating. Considering the price I pay to manage 2 business accounts it is definitely NOT worth it anymore.
Solid Start, Disappointing Progress
by Okcupesnewcomer on 2018/01/15 02:03
When I discovered Plann, it solved a major problem: making my Instagram beautiful. Now, it adds more trouble than relief. I am on the latest version of the app and am constantly asked to re-authenticate my account. This is annoying and doesn’t allow me to get to the business of using the interface. Plann also does not load all of my published Instagram posts. Without seeing all of my posts, I cannot create a visual through-line; which defeats the purpose of the app for me. The membership is affordable but, with all the drawbacks, not worth it.
Rating Trends
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Description
INTELLIGENT: ALL-INCLUSIVE INSTAGRAM SCHEDULER! Rearrange and schedule posts. Discover your best times to post. Photo editor and Typography. Never run out of ideas with content prompts. Create breathtaking stories templates with Canva Stories. Manage Comments and Mentions. Advanced analytics for instagram. Everything you need to grow your Instagram followers, and schedule your posts and stories. Heaps of NEW features and now available in Offline Mode! *** The All-Inclusive Instagram Suite: FREE PROFESSIONAL PICTURE EDITOR - Retouch, whiten, brighten and resize to make professional looking photos - Add filters, stickers and borders - Write or draw on photos with text and pen tool - Hundreds of looks, from Vintage to Pastel, or add special effects - NEW! Add artistic text SEAMLESS DRAG + DROP - Create beautiful Instagram themes - Design layout to curate a professional photo grid - Preview your entire gallery before you post and add months of content! SCHEDULE INSTAGRAM POSTS + STORIES - Draft captions and schedule Instagram posts - Schedule Stories for later - Upload from Google Drive and Dropbox - NEW! Toggle between drafts and scheduled posts - NEW! Monthly and Weekly Calendar views UNIQUE PLANN INSTAGRAM STRATEGY - Don’t know what to post? Create a strategic Instagram theme. - Plann has fonts for pictures to add unique marketing calls-to-action to images. - NEW! Content prompts for 50+ industries on what to post NEVER RUN OUT OF CONTENT - NEW! Access to thousands of royalty free videos and images via stock libraries with Pexels, Unsplash and Pixabay - NEW! Use Canva Stories app to create beautiful stories templates ADVANCED analytics for instagram - Gain insights with Instagram analytics for best performing posts, likes, follower growth and locations. - Best performing hashtags AND best performing colour swatches. - Optimize with data proven to grow your followers, raise engagement rates and generate sales. MULTIPLE INSTAGRAM ACCOUNTS - Preview and manage multiple Instagram accounts - Invite others to manage your Instagram. COMMENTS + MENTIONS - Speak with all of your community and manage your Comments through Plann. - Find and respond to every Mention. PLUS - we're always working on new features as requested by you! NOTE: Plann does not auto-post to Instagram, we will send you a push notification. (Auto-posting is coming soon for Facebook Business accounts.) *** USE PLANN FOR FREE Login with Facebook to Plann your Business Instagram Account OR Login using Instagram to Plann your Personal Instagram Account: FREE PLANN Manage 1 account (30 posts a month) Need to grow faster? POWER USER - Manage 1 account US$12 month-to-month OR $9 per month (billed annually). BUILD - Manage 2 accounts within a team of 2 people US$25 month-to-month OR $19 per month (billed annually). GROW - Manage 5 accounts within a team of 4 people US$75 month-to-month OR $59 per month (billed annually). PLAY BIG - Manage 10 accounts within a team of 8 people US$165 month-to-month. *** Payments will be charged to your iTunes account after confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24-hours before the end of the current period. Your subscription can be managed in your iTunes Account Settings after purchase, or in Settings under "Subscription". Subscriptions cannot be cancelled for the current active period. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy Policy + Terms of use: https://plannthat.com/plann-privacy-and-terms-of-use/ We’d love to hear from you! Instagram: @plannthat HELP? VISIT: help.plannthat.com Email: support@plannthat.com In-App: MENU > contact us
Doesnt include reels
by Hollywood Monie on 2021/01/21 03:44
Your page wont be organized the same as Plann because Plann doesn’t show any reels you post. It throws things off a bit.
Best Tool for Busy Social Media Managers
by onnanicholefrances on 2021/01/20 21:22
From strategy to execution, I haven’t found another app that considers the needs ongoing of business owners, brand managers, and social strategists. Absolutely cannot serve clients well without Plann!
Love this app!
by Tatiana Tiess on 2021/01/20 17:17
I absolutely love this app, it helps me plan month and month in advance! And their customer support is AMAZING! They helped me with my issue so effortlessly! Very grateful!
Best app out there
by fashionlovah on 2021/01/20 17:10
I’ve tried also tried Planoly but this is by far my favorite app to use for my business. Analytics are also super helpful (definitely more helpful than the one’s Instagram provides in their “Insights” tab.)
Amazing App - best IG scheduler on the market
by abkendrick on 2021/01/19 23:19
I love using PLANN to strategize, schedule, and Plann my IG feed to look amazing!! All the features are awesome and each new update keeps getting better and better! They definitely have an awesome team and customer support is always super helpful! Love Plann!! 10/10 would recommend!!! ☺️
Best social media planning app I’ve ever used
by cool_beans88 on 2021/01/19 21:55
I’ve tried them all, and Plann ranks way above the competition. The ability to develop a brand strategy, plan ahead, and have full control of the brand across multiple platforms has been a game changer for my business. If I could give more than 5 stars, I would!
Hashtag colors
by Hanaw Ibrahim Mahmood on 2021/01/19 20:46
Why hashtag colors doesn’t work anymore?!! It was the only reason I loved the app for, now it’s not working! Is it my account or my phone problem? Or you just removed that feature?!
Never Facebook
by Emscwill on 2021/01/14 01:48
For something billed for IG, I don’t know why it wants me to have a Facebook buiness account in order to login to my IG account. Dealbreaker.
Love it
by Yala98 on 2021/01/13 09:49
Im glade I decided to continue to look this is easy and well thought out
The best app for IG planning!
by Kayteeob on 2021/01/06 15:36
I love this app! Being able to see how my feed looks before even posting is life-changing, and I love the ability to be able to schedule posts and write out my captions before it is time to hit submit. Also, customer service is top notch! Best planning app out there ✨
“Too many HTTP Redirects”
by seoulxfitness on 2021/01/04 08:45
If anyone has any answers to this, please let me know. It was a great app, but now it won’t let me login because there are “too many HTTP redirects.” I have tried uninstalling the app, restarting my phone but nothing will work.
LOVE IT
by gdg-srco on 2021/01/04 02:01
Great tool to stay organized and keep a schedule.
I love it but...
by MizAshley23 on 2021/01/01 13:56
I absolutely LOVE using Plann! It’s easy to use and to navigate- you can rearrange what your posting to see what your IG feed will look like, schedule posts, and even have different sets of hashtags. I also love that it syncs great with the desktop app so if I want to use the computer to plan out content, I can. (Faster typing lol) The only downside to Plann is the glitches. Sometimes it messes up and logs me out and won’t send a notification to post and the new feature of having to upload photos separately to make a carousel is annoying but I know I’ll get use to it after a while. I’ve used other apps before and compared them to Plann and to me, Plann is the best- even when it glitches. Other scheduling apps are too complicated and a pain to navigate. Definitely use Plann- I’m sure they’ll get the glitches worked out! They are good about listening to their customers and making changes! 😊 Happy planning!
Couldn’t IG without this app!
by Renae T. on 2020/12/29 18:47
I’ve been using this app for years and honestly couldn’t use IG without it. I love that I can edit and crop my pic without having to use different apps. And then post to IG while curating my feed. This app is great!
Best app and customer service !
by meniya667 on 2020/12/12 18:11
I use PLANN to plan and schedule content for my social media accounts and it has been the best application so far. The customer service it’s also Amazing! Ashley has helped me a lot. Recommend it 100%
preview archive and reels
by 5SecsOfSheeran_1D on 2020/12/05 20:27
can you please add a feature that allows us to “delete” what’s already uploaded on our feed? (basically preview what our feed would look like if we archived a photo) also, the app does not show the reels i have uploaded on my feed so it puts my feed in a different order
Can’t sign in to phone
by cmohnay$$$ on 2020/12/02 02:01
Can sign in to desktop with email and password. Phone says that there’s no account under that email. Weird, I just signed into the desktop with that email. Lots of issues with this app, bugs forcing it closes all the time.
Great when it works (rarely)
by Mrs33 on 2020/12/01 18:47
I used the paid version of this app for months. It’s great when it works but will go long periods of time without loading, crashes, glitches. It’s infuriating because you begin to rely on it to organize content- then- when you need it- it won’t load and you’ve spent months organizing content in an app that doesn’t work.
Morgan
by morgiepieeee on 2020/12/01 13:49
Best app of its kind!
Almost there
by Tinyttf on 2020/12/01 04:36
The ONLY thing this app is missing is auto-posting for business accounts. I hate to cancel, but this is the whole reason I need to plan ahead in the first place. I’m a busy person and need to set it and forget it.
New update not working
by Instagramfan000001 on 2020/11/29 12:50
I used to love it but not anymore. It keeps asking me to connect my FB and if not it won’t work. I have never connected it to FB so this is ridiculous. I pay a monthly subscription and this is unacceptable. I used to like this app and even paid for subscription but ever since all the outages, getting charged 2 times in one month and customer service NEVER responding my emails, and app ALWAYS crashing, I am over it. Just unsubscribed 🙌🙌🙌
What happened?
by krvwi on 2020/11/22 20:21
I used to love this app! It was super helpful in organizing my Instagram and keeping up with posts, but for the past few months it started singing me out every time I opened the app, and now it won’t even let me sign in again. It doesn’t link to my Instagram AT ALL and when I try to it just pulls up advertisements for a business Instagram. I was able to sign back in for a second and it just didn’t pull up ANY of my actual pictures in my profile. It’s literally become completely useless. They started caring too much about profit and not enough about making users happy, it’s honestly just so sad.
Does not auto post
by H fly on 2020/11/20 19:39
This app does not auto post. It’s only for laying everything out. I spent hours setting up my posts only to find put it doesn’t actually post anything so not happy.
Billed wrongly and no customer service
by itamott on 2020/11/19 17:09
I have been writing 3 emails and tried to reach customer service to understand the wrong billing of a FREE plan. No news. No info. No feedback. No refound. Seriously!
YET ANOTHER BUG
by Cooliefam on 2020/11/18 19:08
I love this app but I find it ridicules that the bug has made it impossible to use the app for the past two days.
One of the Best ig planners
by PaulaB91 on 2020/11/16 01:27
Works well and I love the visual layout
Top
by Obvious24 on 2020/11/12 08:22
Excellent
AMAZINGGGG
by Alexa Saravia 💞 on 2020/11/03 16:18
it’s helped me organize and create a good looking feed, and hashtags, my views have gotten up and a lot more people have interacted with my posts a lot more than before, it shows you when are the best times to post and when your followers are mostly online, i totally recommended that you atleast give this app a try, it even gives you a free premium try without having to enter any card info :) use his app to organize and check analytics and use “Likes With Tags For Instagram” by Black Ace Media for finding hashtags, those were the two apps i used, ive also gained a lot more followers since people are viewing my posts :) PLEASE try it out, you can see my results on Instagram if you’d like too, @minxhydra from before when i didn’t use hashtags, and before, PLEASE DOWNLOAD!! im sure you won’t be disappointed:)))
Very Disappointed
by ImSelf_Made_Ty on 2020/11/01 22:12
We waited months for the app to be fully updated and now I can’t even use it anymore because the free plan is pretty much useless. It won’t allow me to upload more than 120 pics at all. It won’t even let me add more pics when I delete some. I’ve been using this app for about a year or so and now I can’t use it. Why can’t I upload more pics with my free plan now, and I was able to do it before in the past? I don’t understand. I really don’t want to use another planner app but I have. I choice now if you guys decide you don’t want to fix that issue.
Captions always get lost/deleted
by swiss___coffee on 2020/10/30 11:49
I used to love the app, but now all my captions constantly get lost/deleted. Super frustrating
Done.
by Dunzo. on 2020/10/23 19:49
Officially done and will be cancelling my subscription. I tried being patient but it seems like every update is just a rush to put something new through even if it’s not 100% ready. I was patient through the outage even though I’d say there were existing issues prior to it since it was a Facebook matter and out of their hands. This new update, it may aesthetically look pleasing but it does not pull up to date results. The engagement %, likes, comment count is incorrect. I have no results from this week and is showing empty even though I had a few posts. Not worth paying a monthly subscription for if it’s not accurate. See ya.
New update
by haleyng14 on 2020/10/21 05:13
Although the new update is aesthetic and super nice, it won’t allow me to add my accounts anymore because they’re “already connected” and I’m not sure how to change that. I’ve uninstalled and installed it back and it still doesn’t work. 😞
Too many bugs; keeps crashing & won’t upload photos
by Keeks.0 on 2020/10/19 03:42
This app was great when I first downloaded it, but with each update it seems to get worse. Now I can’t seem to open the app without it crashing. If I can get in the app, it doesn’t let me upload more than one photo for future posts, and it takes forever. Super frustrating when you’re managing your own social media for business, so I don’t recommend.
So far so good
by Robot26 on 2020/10/18 20:13
Well designed
Liked the app and layout before bugs and costumer service fails
by Untamedpeace on 2020/10/17 22:42
I initially started to use Plann for a personal page after trying out several different ones and found this one to be solid and easy.I had a paid plan and slowly created an entire Insta marketing plan on their layout page but on two occasions in past 6months my extensive prepared layout just disappeared and they are not responding to help emails. I don’t know what “new features” they’ve added nor do i care that they updated their icon image again when countless hours that i spent laying out my pages are just missing with no customer service whatsoever - i wont me trying a third time - this is a total waste of time
Everything is gone
by kms262 on 2020/10/16 17:18
I have been patiently for months for you to get through whatever outage was caused by your working with Facebook. I was hoping this update would fix it, but when I logged in, ALL my hashtags were gone. I’ve been curating them here for years. I can’t find a way to restore them. Why wouldn’t you plan around something like this? Now I have to rebuild the sets from scratch and I’m not doing with with you. Bye.
Game changer
by Denice Hicks on 2020/10/16 02:31
This app has been a game changer for me to visualize, organize and post to both my feed and stories on Instagram! I can’t imagine using anything else.
This “was” a great app
by Mikal-Anne C. on 2020/10/15 14:44
I loved this app and swore by it. Recommended it to everyone I could. It was a 5 star app... A few months ago all of my stored hashtags disappeared and I had to rebuild them. The one feature that I probably loved the most is how when creating a hashtag list, you would get suggestions, suggested similar hashtags, and how much it has beer used. Now that’s gone. Pleeeeease bring it back!! Update: I was contacted by the developer and was informed that showing suggested hashtags or usage was “even a smidgen of a risk” and it has to be removed. They then walked me through how you can search hashtags and see the usage in Instagram. Yes, Plann.. any instagram user knows this. However, being able to do it all in one spot was the thing that gave your app the advantage and what set this apart from other apps This was a wonderful app and it made posting so much easier & streamlined. Now I’d say there’s nothing special about it. You can get the features it has in so many other apps. 2nd Update: every time this app updates, all of my stores hashtags disappear. Every dang time! I really did love this app but now it’s just not worth it. I spend a lot of time building my hashtags, I can’t risk them disappearing every time the app updates.
No grandfathered plans!!!
by winnterfrexh on 2020/10/14 22:39
I bought the app 4 years ago that included multiple accounts. I only run 2 accounts and now i can only have one. Now they want me to pay for it. Absolute bullsh—!
Couldn’t love it more
by RockStarAdvo on 2020/10/14 04:45
I recommend it to all of my creative clients, it’s a one stop shop and the customer service is beyond responsive 🥰
Bait and switch
by chicago_jen on 2020/10/13 12:07
I’m so disappointed in this app. I started using it years ago and had whatever is equivalent to the “founders” package where I could manage multiple accounts and it was supposed to be that way indefinitely. With every update they kept reducing what was included and tried to upsell me on what I originally had to begin with. I understand they are a business, but to have you purchase with one thing and change it, is pretty crappy.
com.facebook.sdk.core error 8
by raven 2321 on 2020/10/13 00:26
There isn’t a contact us button or anything on the app. It just doesn’t work I can’t post anything since it won’t let me sync my Instagram
Every time they update the app there are major issues
by SEWesq on 2020/10/12 13:53
When I opened Plann after the most recent update, all my stuff had disappeared. I tried to reconnect my FB business page to the app but received an error message that my gmail account had already connected my FB business page to Plann. Obviously! That’s why I’m trying to REconnect. I’m unable to do anything until this is fixed. Plann fix this ASAP!!
App NOT working
by mrsKcoffman on 2020/10/12 13:28
I’ve had then app since May and it has giving me nothing but issues. I have contacted customer service was told that they are aware of the issues and are working hard to fix them. They stated I will need to contact Apple for a refund. Apple stated no refunds after 60 days. If you buy this app I will recommend you only do month to month because really you don’t know when it will work !!!! VERY DISAPPOINTED!!!!
Bruh
by rubyred605 on 2020/10/12 10:57
I just updated it and when I open it all of my future post plan is gone!!! Please bring it back I worked hard on those. Seriously pissing me off 🙄
Saved time & stress love it!
by peptalkher on 2020/10/12 04:43
It’s the Plann I’ve loved for years - with a facelift! The new features are blowing my mind and saving me time VERY HERE FOR THIS APP! Thank you team!
Used to love it. But the newer versions seem to be glitchy.
by amafer2020 on 2020/10/08 14:12
Once I updated the version I had a ton of issues. Queued posts/draft captions just disappeared. Posts missing while syncing between insta feed & Plann which isn’t ideal when planning the grid.
Low functionality
by Samantha G... on 2020/10/07 18:59
Why would I only want to be able to see the caption i wrote if i put a picture in??? One of the biggest points for me is that I don’t want to put the picture in the app I’m just using this app to write the caption. Although the website has a pretty poor functionality as well, it’s constantly deleting the captions I spent hours writing.
Updated it and now I have to pay
by Hannnnaaaahhh on 2020/10/06 20:58
I liked the free version. Now I’m not using it at all because you have to pay. Byyyeee.
Too many complications
by 5873838 on 2020/10/05 06:46
Several time the app restarted my feed and lost all my planned photos and deleted several hashtag groupings. Lost captions I had worked on and saved and for something I paid $50 for it was very frustrating. Moved on to a different app
It keeps getting worse!
by the new girl on 2020/10/03 16:46
It’s bad enough the app can no longer pull from my IG for me to truly preview my feed. I was still using it to lay out my upcoming pictures, now all those are gone and dozens of pictures/future layout is lost. It takes so much time to try to re-do this and find all these images again.
I miss loving this app
by juliamel on 2020/10/03 16:43
This app was THE BEST at helping me plan my feed. Now it’s all glitchy and never works. Please fix it!! I miss using this app
Used to be so good, but not anymore :(
by Bebopaloulou on 2020/10/03 16:01
For the last few years, this app has been so amazing and constantly helpful, but the last few months there has been problem after problem, making it incredibly unreliable. They don’t have a traditional chat help box like most other companies like this, plus they’ve disabled their Facebook and Instagram pages so you can’t get any questions answered in a reasonable amount of time. I hate to leave negative reviews, but this app has caused more frustration lately than help. I have 2 more months on my current subscription and will update my review accordingly if things turn around, otherwise I’m on the hunt for a new social media planning app.
Took my money
by Ni_esha on 2020/10/01 14:43
I paid to upgrade for three months in advance after a special offer they gave me. I paid, my card was charged and even now my account still shows that I am on a FREE account when I paid to upgrade. I emailed Plann that and they replied back saying they were looking into it and I have not received a response since then. Unacceptable because now I have to file a chargeback with my bank to get a refund. They took my money and did not properly deliver on service. I paid Plann directly, not through Apple and I have receipts.
Used to be good
by Srarat on 2020/09/28 14:06
I loved this app for a while. Then Facebook “took a look under the hood” and several features were disabled during that time. I stuck it out because I thought surely it would be back to normal soon. Well once Facebook was done; they got rid of the most helpful feature- the one that shows you the popularity of a hashtag and helps fine hashtags that will better engagement. The was honestly the best feature of the app so with it gone, I will be deleting.
Still having a ton of trouble with this app
by Jsclyn on 2020/09/27 02:11
I stuck it out while the app was under review from Facebook. But it still isn’t working properly. Constant crashes, and you can’t even upload carousels without it individually placing all the images in its own slot. Disappointed I wasted money on a paid subscription to this app.
Great app when it works
by chloe122345663828299 on 2020/09/25 03:20
I love the ability to see what a post looks like on my feed before actually posting it. But this app works less than 1/4 of the time I try to use it. I don’t understand why. I update it all the time and still... nothing
Glad I Have The Free Plan
by Gracious14 on 2020/09/23 19:21
The desktop is fine now that the outages are over. However, the app will not work for me. It says I can no longer log in under my IG info so I had to provide my name, email address and password. Cool but when I do that, it keeps telling me, “eeps that email is already registered” even though I wasn’t trying to register anything. What makes it worse is I cannot get out of that screen to go back to the home screen. Sent an email a few days ago, waiting to hear back from them. Glad I am not paying for it (had planned to upgrade) or else I would not be happy right now.
Doesn’t work/Cant connect
by Ikxjdjdhdh on 2020/09/22 00:59
I used to love this app. But something happened and it no longer allows me to connect my Instagram account. It has become useless to me.
Full of glitches- waste of time
by Triumph92 on 2020/09/20 20:38
Was using this app for years...it has gone through so many bug issues...now it won’t even let me log in and connect my accounts. The number of error messages I’ve received over the past 2 days is unacceptable. I’ll just delete the app at this point and use Planoly.
Used to be great
by debialley on 2020/09/19 15:54
I have been on this app for a few years now, are used to be great. Now I keep getting locked out, disconnected to Facebook, or it just keeps crashing. What’s going on with you guys??
app stopped working
by Mjweitz on 2020/09/19 01:35
been using plan for almost a year. loved it but always updates with bugs. the last updated caused the app to stop loading all content. my IG accounts still connected, paid is restored, it shows my IG account but doesn’t load any images or pre set hashtags. i’ll no longer pay for this. ....... Update: Sept 18th. app updated, stuck in loop and won’t load. keeps telling me to log in.
Outage Mess
by mrsadriannawebb on 2020/09/18 17:41
I’ve used Plann for a few years now & loved it until this outage. I just got back onto my account & my 20+ hashtag sets are gone, as well as some captions I know I had written out that I’ve been waiting to get to once I could get back on are gone too. Very upset about that & cancelling my subscription.
Getting worse with time
by Banana5050 on 2020/09/18 07:03
I used to love this app even with its many bugs. But now it doesn’t do anything it’s supposed to. Facebook has been “looking under the hood” for months now. It seems these “temporary outages” are not so temporary.
Always lots of bugs
by Ronnie Frey on 2020/09/18 00:19
Had to update and change my rating to one star. The app has had an outage for over two months and now has quit working altogether. I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!
Used to work, now it’s over
by Scbynerd on 2020/09/16 23:41
Deleting the app. Was just getting my feed turned around and followers were going up but then the app was no longer able to be linked to business IG account. Now it’s a dud. Tried to wait it out but it’s halfway through September 2020
It no longer works!
by Mod kitty on 2020/09/16 04:33
I’ve been happily using this app for a year until a few months ago, facebook basically shut this app down. You can no longer access what you pay for. I’ve emailed several times for a refund which they “can’t” give me, and apple also refuses to refund. You can see in their Facebook comments people saying the same thing. Don’t bother buying the app, you can’t use it. I basically have to pay for an unusable app until the end of the year AND I now pay for the Later app.
Doesn’t work
by eleleene on 2020/09/10 18:52
I really hope they don’t steal my information. The app didn’t work at all when i logged into my ig now I’m afraid my info is compromised. Skip this app
Junk
by McKennaMcCaw on 2020/09/08 21:32
None on the paid features work anymore because of the Instagram review, but you’re still charging for it. Not okay.
The APP hasnt worked in 3 months
by Upset! Upset! Upset! on 2020/09/07 18:46
It was great while it lasted. The only thing we’ve been told from PLANN is that “Facebook is under the hood.” It’s September 2020 and the last official announcement we received was July 2020. No new updates. Just canned messages. It’s unfortunate.
No longer link your IG
by Nicoledelancrex on 2020/09/03 16:46
You can no longer link your IG page to preview & plan your feed. I’ve contacted them twice now about it and both times they have replied that Facebook is currently reviewing their privacy? I just downloaded Planoly and my IG page is linked just fine. So it’s not on Facebook, it’s this app that has an issue. I have since, deleted it.
Never works right even with the outage taken into consideration
by StephHope82 on 2020/08/29 17:55
I’ve subscribed to Plann off and on for about a year give or take. Initially I had issues with the desktop vs app sign in process. After not being able to use the app consistently, they finally figured out that somehow I had to accounts created. (I believe this was a mistake when I first did the trail version)... it took awhile for them to figure that out though even knowing my IG handle and email. Fast forward, I finally cancelled my subscription because my post would disappear as I was working on them in the app (mid post) and there was zero way to retrieve them. I asked if they could help... they seemed not to understand, or couldn’t explain why my entire post would just disappear from their app. What’s the point of having this app if it doesn’t save my work or deletes it on its own mid post? I left again. This time... I come back. Subscribe again thinking maybe I’ve given them time to get their bugs worked out... Nope. I PAID for the app - just for the app to continuously say it’s the free version. This is the second time I’ve had this very issue with Plann. No access to what I’m paying for. The first time they recommended that I go through the website to pay, try to restore purchases in app etc. Their subscription model through Apple subscriptions seems not to work. I emailed around the 18th of August with absolutely zero reply from them about this. I’m sure it’s because I asked for my money back. I disputed this with Apple and received my refund. The app is a waste of money and I feel like Plann owes me for every month this app didn’t work right - but they don’t reply to the request.
Drives me crazy
by 11111111111 on 2020/08/27 12:36
I loved this app the first 6 months I had it. These last 6 months I’ve had nothing but one problem after the other. Also, it kept logging me out. It wasn’t functioning like it was supposed to. When I’d contact customer support I’d get canned responses that were not helpful. This last time it said my email and password were both invalid and when I reached out to them I got another canned response (not helpful). Not worth the hassle to me and I cancelled my subscription.
DO NOT USE! Horrible APP, never works!
by V From LA on 2020/08/24 21:07
this app used to be super reliable and easy to use. Since the beginning of the year, it constantly logs you off, doesnt fully load your feed, and hashtags dont copy. Worse, for the last two months i haven't been able to access my account because of maintenance on their part - i don't understand why I'm paying for a service that no longer works. Will not be renewing my membership. Going to try a different ig planner. Also, through this process of not working they automatically charged me $50 for another year of this service that does not work!!! What scammers
:(
by fywaaetenbu on 2020/08/24 18:52
I’ve been eating this app for years, I used to have a paid subscription when I worked with a couple brands as their social media manager, but now I just use it for personal use. I was super disappointed recently when I saw that they took a lot of their free features and moved them over to the pay prescription. The lowest subscription price is very expensive and I'm very sad to see the change in their model
Disappointed with change
by Ms Faithe on 2020/08/22 02:30
I was a fan of Plann but now I can’t even access my account. I purchased the app when it first launched. Now that they have teamed with Facebook I can’t log into my account on the app or website. I had to download the app again after the updates and now my premium membership has disappeared. I’m really disappointed with the customer service that I’ve been shown while trying to fix the problem because I just keep getting redirected to the faqs. I wish that I could get answers on how to restore my account
Super frustrated
by lynkaul on 2020/08/21 16:36
I used to LOVE Plann... but for the past 4-6 weeks I literally cannot see my past posts to make sure it flows with my future ones I want to post and I have reached out to customer service twice now and I keep getting the same automated email reply they Facebook is looking under the hood and thanks for being patient.. I am sorry this issue has been happening WAY before the Facebook thing and it’s still happening and you guys are NOT actually reading my emails of frustration. Super disappointed I paid for a full year and to be honest I am not renewing right now. Ever since I have paid I have had lil glitches which I have over looked and given the benefit of the doubt but now with NO help with this issue I am looking for another source. Anyone else having this issue?!?
NOT WORKING! 😡
by Kute Kreations on 2020/08/21 13:34
Facebook has been “looking under y’all hood” for the last 3 months but y’all are still taking my money! I want a refund. And your social media accounts are GONE too!! Something funky is going on.
App not working
by Nikimw3 on 2020/08/20 21:52
I purchased this app on a yearly subscription and until the Facebook take over everything worked great and I really like using this app with great features. However, it’s been over two months since all my data was wiped and half the features don’t work due to some take over my Facebook. I have canceled my yearly subscription but I doubt I will see a refund. Too bad. This WAS a great app.
So disappointed
by livinginblackandwhite on 2020/08/19 16:20
I used Plann for years and LOVED the app. It worked well overall, with only a few bugs here and there. Unfortunately, their push to integrate Facebook’s agenda became a major disruption with multiple pop ups I’d have to swipe through to just use the app as normal. (All to prompt me to switch my account to a business page, which I really didn’t need or want). Finally, their “temporary outage” made my account completely inaccessible. I was paying for a premium package, and all of the features I paid for were unusable. I understand why, but shouldn’t they at least offer a partial refund or something? I’m literally not getting anything I paid for - with no warning ahead of time and no response from customer service when I reached out. I’ve found other apps that work well but I’m so disappointed because I really loved Plann! So sad that they have handled these updates so poorly.
Useless after the last update.
by Aerowrite on 2020/08/18 13:54
This used to be a great app even for free users. Now that it has disconnected it won’t even let you log. It’s essentially useless for free users now. Really disappointed. Use Planoly if you want a free account that actually works.
So many issues
by MissCelina123 on 2020/08/14 23:32
I love this app. And always argued in its favor over planoly. But for much too long this app hasn’t been working. It won’t allow you to log in using your Instagram or Facebook which it originally had you sign up with. I spent so much time planning and preparing my feed and now it’s all gone. Unfortunately I paid for a year’s membership so now I’m stuck with an app that lost all my content and doesn’t work.
Amazing until I had to pay
by drownthecityy on 2020/08/14 16:14
It was honestly the only app I used! Then it started kicking me out from seeing my feed to not showing up at all. Now it’s saying I have to pay for a subscription to use it. It was great until they updated it where you have to pay 😭
Rife with problems
by Vicky452 on 2020/08/11 01:31
Update 2020. I have not found the right App, but I cancelled Plann. There were so many glitches, and when you have the ability to use features like sneak-peek or hashtag ranking ( green for less used red for overused) that get taken away, it’s not so great. There were too many bugs in the end- my grid was not working, posts disappearing before I had a chance to post them. I hope you improve the App; it's easy posting to the grid and social media might be better than some if only it worked. I initially purchased Plann because it was recommended by a friend. In the beginning ( last year), it was great. It seems as they've expanded Plann through a desktop version and different updates, it is rife with problems! I'm always emailing support: it's freezes, takes forever to load hashtags, images disappearing, now I can't customize my theme to add different strategies, the list is long and ongoing.
Good while it lasted..
by Dante k. on 2020/08/10 23:46
This app was nice for a while, but for two months it has been impossible to use, crashing all the time and never updating my data. I’m switching platforms because plan just can’t seem to get it together. I can’t run my business social media on a platform that doesn’t update to my feed or save my future content.
Doesn’t work
by Retroduck on 2020/08/10 12:10
This app has had a “temporary” outage for weeks and their Facebook is filled with blanket statements that aren’t helpful. I’m officially done and jumping ship. Can’t do anything while it’s out and it’s literally been around a month. Unacceptable.
Two months later...
by katiejo0890 on 2020/08/07 11:20
Works awful ever since “Facebook is looking under the hood...” whatever that means. You can report the issues in your app as often as you want, you’ll still get the same copied and pasted response as all the others- even just reading through their other reviews on here you can see that they aren’t addressing any issues. This has been ongoing for MONTHS. Look elsewhere, this app isn’t worth it.
Doesn’t work anymore
by MeganDallas on 2020/08/07 05:17
Facebook has been “taking a look under the hood” for over 2 weeks 🙄 I am completely unable to login and when I contacted customer service all I got was a copy and paste of what’s posted on their site (basically no info). I loved this app and it worked so well - not sure why it was taken down but I wish it would work again.
Don’t use it.
by tyla0227 on 2020/08/06 20:05
This app has been going through “under the hood” investigations with Facebook for months now. There’s have no clue when this will end. This started Right after I purchased the $24.00/mo membership. Also from looking at other options, I realize $24/mo for what this app does is totally overpriced. I basically wasted my money because I haven’t been able to use any of the features I paid for. There are a million membership options and Im still not clear as to what the different ones offer. The app is not that thorough to have that many options. It honestly feels like a scam after a while. There’s always some type of issue/warning message. This app may just need to be taken down for a full run through / reworking. There’s better out there. Don’t waste your money here.
Doesn’t work anymore
by Melanie731 on 2020/08/06 19:50
I used to LOVE this app, before they changed it. Now my Instagram feed doesn’t load at all, therefor it’s absolutely useless. Disappointed I’ll have to look for another app to use.
App hasn’t been working for months
by goldiealex on 2020/08/06 16:43
App was the best until “Facebook looked into it” as they say. Now all of my pictures I uploaded to the app to plan my post are gone. You cannot connect your ig profile to it and it’s pointless. I am not about to start over with planning my pictures. I am irritated because why are my pictures I uploaded to the app deleted as well. They should be a total separate entity from instagram and should not have been deleted! Y’all have had issues for 2 months now. Get it together! It does not take this long.
Slow customer service and app has been down for weeks.
by Yoha_90 on 2020/08/05 15:21
App was great until Facebook “looked under the hood”. It’s going on 3 weeks now. I know I can still log in and post. But the hashtags don’t work. Literally the one reason I PAID for the app. Was to see the popularity of the hashtags I used. And now, that feature has disappeared. I don’t know if it’s because of Facebook “looking under the hood” or because they’re discontinuing this feature. Either way. I’ve canceled my subscription until they can figure their stuff out. And, their customer service is SUPER slow. Takes days (up to a week) to respond with some generic email. It’s like they don’t even have empathy for the issues their users are having. Honestly, I doubt I’ll go back to them even when the issues are resolved.
Disappointed
by leahrife on 2020/08/05 13:35
I loved Plann when I first started, but lately there are nothing but issues that seem to take up a lot of time to figure out. I purchased a year, paid subscription, but was downgraded to the free version for a month this summer and had to contact them to restore my paid status. Now, with the temporary login issues, I am consistently having trouble staying logged in and synched with my mobile app, which is where I use the app primarily. After my paid subscription period ends, I’ll be looking into another app.
Everything is GONE
by morganari222 on 2020/08/03 17:25
I used to love this app especially for the hashtag feature. I had multiple sets saved that made my life 10x easier when posting content. After making me relogin everything is GONE! No hashtags no photofeed NOTHING. This whole ‘Facebook taking a look under the hood’ is screwing subscribers over big time. Im not sure what ‘few features’ are unavailable because it seems like everything! Even after updating multiple times its still nothing all my hardwork GONE
stopped working!!
by readdmee on 2020/08/03 03:04
i used this app for over 2 maybe 3 years. i loved it!! i even showed it to all my friends, but it just recently stopped working and won’t let me login. i’ve tried MULTIPLE TIMES!! hopefully i can get help!! bc this rlly was a good app :(
This app was everything until the recent update!
by BeautyByDaliaXO on 2020/08/02 19:36
I loved this app. It helped me increase all of my instagram accounts until the update. I had so many pics and layouts planned for my accounts until one day it didn’t let me log in and then made reset my email password. All my stuff is gone and I had to make a new account. I’m so upset with customer service. They said it will be fixed soon and then doesn’t even answer the actual questions. I just want my accounts back 😭
Does not work
by nay 18876 on 2020/08/01 15:21
Since the upgrade nothing works , doesn’t even connect to your Instagram to show you your feed . Don’t waste ya money
Buggy
by J Stizz on 2020/08/01 14:16
I want to love this app, but it seems to have a lot of problems. For the last few weeks, I haven’t been able to see my existing IG grid to manage my feed. I contacted support, but didn’t get a response. It’s also really difficult to “add” photos directly from your google photos app. It doesn’t always work and it’s super frustrating. App also crashes often
Doesn’t work anymore!
by T-RexAwesomeSauce on 2020/07/31 16:46
After the upgrade I can’t see any of my posts. The hashtag option doesn’t. It won’t look any up or tell me how many people follow it. I can’t see my feed. I used to really like this app. Now it is terrible!
I freakin LOVE this app! Great customer service
by Micheleklop on 2020/03/10 17:06
This app has helped me organize my Instagram better than any other app I’ve ever tried! I love using the desktop version too, it’s easier for me when my photos are already on my computer. Honestly, it’s taken the stress out of posting to social media for my business, and makes it fun again for me! I recently had a problem with the desktop version, and I couldn’t figure out how to add media all of a sudden. I emailed their support team and received an email back IMMEDIATELY. Not only that, but they figured out my issue was the new laptop I was using had the incorrect timezone set, so it wasn’t letting me upload media?? It was such a random issue that I NEVER would have realized, and it was exactly the problem, and I was able to post again after fixing the time zone. Like what. They were so helpful, and I’m just stoked to have found a company that actually cares directly about their users! Sorry to ramble, I’m just really pleased with their customer service and excited to support a program like this ❤️
New update broke my subscription
by JoyMerryman on 2020/05/15 22:03
I’ve contacted customer support 3 times and received 2 unhelpful canned responses. This new update wants me to connect a business Facebook page. Both my Instagram account and Facebook page are business. When I connect the Facebook page, my paid subscription turns into a trial and most of my content in the queue is missing. If I take Facebook off, the subscription shows up again but Instagram connection acts like a personal page and the features are no longer there (but the content reappears). I’m on the lookout for another app at this point. And before I get a canned response here, yes, I shook my iPad and contacted customer service with a bug report that way too. Clearly no one actually read it because Plann’s response was to connect Facebook- already connected and visible in the two screenshots I sent. Update: I got Plann to limp along. I am getting signed out a lot, but at least “restore purchases “ is working now an I can make it see my subscription. Still lost some content. I don’t plann as far ahead now so that the glitches don’t cause as much loss. Stopped using Plann at all while I checked out other options. I just wish it worked the way it used to. It used to make Instagram tastes easier. Now I find myself having to put more work into social media to make the program work. Another update: when it works, it’s my favorite Instagram planner. Still a tad glitchy, but if I close and restart the program, it usually works again.
Won’t Even Log Me In
by NUNYA031986 on 2018/12/04 03:02
I really wanted to use this app. REALLY wanted to. I even paid to be able to take care of my three business accounts. But then I upload it and it won’t log in to all three of my accounts — only two. Then I read their FAQ’s, and they suggest clearing your phone’s cache. So I do that. Now it won’t log in to ANY of my Instagram accounts. It just keeps sending me through this cycle of entering my login information over and over with no result. Trying to find support led me first to something that said to contact Instagram for help (the problem isn’t with Instagram, as I can log into Planoly and Later just fine), and then I stumbled on an email to open a support ticket. It really bums me out because I wanted to use this, but if I can’t even log into the accounts I need, I don’t see how it’s even possible. Super disappointed. UPDATE: Their support was able to give me a few suggestions that logged 2/3 of my accounts in. I’m not thrilled that I can’t use the app for exactly what I wanted, and they also charged me for the premium subscription when I specifically asked to do the free trial, but I’m using Plann for my one account that I post to every day, and it is incredible for that. I added a star because I love how this app works. I just wish that the login issues weren’t so common.
Always lots of bugs
by Ronnie Frey on 2020/09/18 00:19
Had to update and change my rating to one star. The app has had an outage for over two months and now has quit working altogether. I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!
AWESOME when it actually works...
by js_instagram on 2020/07/27 12:09
This app is everything I wanted for organizing and batching content for my business insta page. I spent countless hours photographing and editing content, copy writing, batching hashtags, organizing my grid - and then one day after a HUGE batch work week I went to open the app and it asked me to update so I did and it deleted EVERY. SINGLE. THING. Customer service was very little help, but was able to restore a few photos (the one thing I had a back up of, still lost all my hashtags and my copy 😩) - so I kept using the app and would just back up my copy elsewhere. I cannot tell you how many times Plann would delete my content out of absolutely nowhere. The app crashes all the time. It’s so often that I go days without posting on IG because all my content is on this dang app and the app just won’t load 🤷🏼‍♀️ Customer service has been rude and unhelpful 99% of the time. I even paid to upgrade my account thinking it would help with the almost daily glitches but no luck. So altogether, Plann is absolutely great in theory, but is extremely untrustworthy and at the end of the day just not worth the headache. If your a business owner looking for a reliable app for planning your business marketing on Instagram, do yourself a huge favor and use a different app.
Great
by dancing-pickle on 2017/10/07 21:06
I love the app, being able to figure out the order I want to post pictures in, and being able to see my best times to post, my color palette, and being able to peek at other users stats. I have two small issues that, if resolved, would make this a 5-Star rating. 1, I wish I could drag and reorder photos once I’ve imported them to Plann, instead of having to delete and re-add if I want to change their order. 2, my overall palette has not changed colors at all since I first downloaded the app, and I’ve uploaded at least 10 photos since then, which should have changed it significantly. Other than these two things, I love the app!
Bring back sneak peek features
by L.Dez on 2020/07/24 09:25
App is REALLY missing the sneak peek feature. It’s what used set this app apart from the rest in terms of reasons to use. Other than the occasional crashes due to the shift to desktop feature (at least lately ), the app is pretty decent and does what it generally claims to do, especially when the sneak peek features are at play. But they haven’t been avail for quite some time so I really do hope the developers bring it back and then some. For instance, I wish the option to auto post was available like it is in other apps. Notifications in this app (Plann) blame Facebook for not allowing this feature for third party apps but since other apps do have this feature (to actually post a scheduled post on your behalf w/ account tags, hashtags, 1st comment & more vs. setting an alarm to remind you to go into the app and hit “post now”), I wonder if it’s a matter of licensing for access to provide these features. Overall App is decent but like most things tech, could improve. This app will get you started with the basics of learning how to plan your feed and hep you get organized starting out.
Great up with issues
by katialaine on 2020/07/25 19:41
I was a newbie to Instagram when I found this app. I fell in love with it. Easy grid making, hashtag library, good integration with instagram and Facebook. I used it free and then switched to a paid account in Jan. There were lots of bugs since the beginning to be honest, but I loved the app anyways. I began to get glitches again in the spring. I wrote urgent emails to a support team. It took weeks to get a reply in May (no worries due to pandemic), but I was not able to use an account for that month at all. The problem was fixed quickly once they replied. Then I got another issue and I have emailed Plann again and I got an auto reply that now it is a 72hours, no worries their either, but I waited for weeks again. Their replies a very kind and cheery, but to get something fixed is a tedious task and it also comes with lots of frustration because work (in my case) stops too. I am also surprised how fast the reply came to agree to close my account; making me feel that they rather loose a customer then keep. Another, thing.. they have refunded me a prorated rate, which is super unfair I feel due to the app not working much longer for me
“Free” Plan is Only a 10-Day Trial
by Apt. Hunter on 2020/01/21 03:14
This app was absolutely fantastic. I am the type to overthink every post and Plann really helped me with that. My problem with Plann is that they flat out lie to people. Clearly stated on the app’s homepage the “Forever Free” plan allows a maximum of 30 posts per month. This would have been perfect except for the fact that it’s a flat out lie! I created content for six weeks thinking I can post one a day. Ten days later I find out that I am restricted from my content. The app then navigates me to the subscription options where it only offers a plan that is $25 A MONTH for two accounts. Mind you, I only have one account. What really takes the cake here is their options available on their website. They have an individual subscription that is an affordable $7 a month (charged annually) but apparently that is only applicable for the online platform and not through the actual app. Overall, using this app was a terrible experience. If the FREE version actually did what it said then I would gladly recommend it to others but now I feel slighted because I lost the hours it took to create content. What a waste!?
This last update ruined it
by JeniLyn on 2020/07/21 21:26
I have no interest in posting to a Facebook page, but on this last update it has now disconnected me from my instagram and only wants me to connect to Facebook which I can’t do because I’m on the free account. It essential makes the app useless. I’ve attempted to figure out how to contact customer service numerous times but I can’t figure out how to. Outside of that, it’s an “okay” app. I had a free trail of a paid version and it didn’t have enough bells and whistles for me to feel like it’s worth paying for especially for what I’m using it for. The big thing that threw me off is that I can’t schedule posts and have them automatically posted via the app. I still had to manually post them myself, which, to me, defeats the purpose of paying for an app. I attempted to find out how to reach out to customer service for questions with this as well but, again, I couldn’t figure out how to do that and only found myself on the page with common questions answered but none of my questions answered.
“Continue to use normally” is not true
by megstone3 on 2020/07/28 02:56
Let me start by saying I have used PLANN for almost 2 years and am a paid member. I have been trying to work with the app since the outages began. First it started with my hashtag sets disappearing from the app. Then, when PLANN finally told users what was going on, my feed disappeared. I plan my posts usually 1 week out, but we’re moving soon so I planned almost 2 weeks. The previous posts not loading wasn’t a huge deal but my scheduled posts disappearing is a problem!! I contacted PLANN and more than 48 hours later I received a blanket message with the statement about the outages. It said I could use the app normally. So again I uploaded photos and added captions AND THEY DISAPPEARED AGAIN! I am so frustrated right now because while PLANN says users can use the app normally, that’s clearly not the case and they shouldn’t be telling users that because it’s false. Before all this I would have said 5 stars no problem but I am so disappointed with the lack of communication from PLANN despite several messages trying to figure out what’s wrong, and the fact that they are being dishonest about the apps capabilities as they do whatever changes they’re making. If it’s not going to work at least tell me so I don’t waste my time planning and scheduling things! It’s just unfair to the users but especially when I’m a paid user that they (PLANN) don’t seem to care about lying to their users.
So many glitches, poor customer service
by Amy Vafa on 2020/05/16 15:37
When this app works, it’s great. It fulfills the needs I have for a planning app. But I’ve had it for a few years and as the app makes updates and changes it gets worse and worse. Glitches are almost constant and now expected; the app will randomly (and often) not recognize my account and treat me like I’m using a trial version, even though I pay for a full year at a time. I’ve talked with customer service more than you’d ever believe, and I am often met with very pre-planned, generic responses that never take into account the question I actually asked or my history with the problem and what I’ve already tried doing to fix it. I miss the days of early PLANN, when things ran smoothly and met all the needs of an Instagram planner. It feels like they’re trying to add too many fancy things and grow faster than they’re capable of handling.
Glitchy and unreliable
by Shay0324 on 2019/04/01 09:35
I wanted to love this app. It had so much potential during my free trial so I decided to upgrade. Once I upgraded, things were ok for a month or two but it all went downhill fast. I have completely wasted my money by paying for a subscription at this point. Plann has been unreliable for the past month. It takes forever to upload anything... and if you’re lucky enough for the upload to actually be successful, when you log back in, the pic is gone. 30 photos I originally had uploaded, saved for future use, are nowhere to be found. The app asks me on the daily if I want to update...and when I accept the update & it takes me to the App Store, there’s no update available. It’s basically a time sucker because of all the glitches...and I don’t have time to spare as a business owner. Customer service is less than satisfactory...if you get a response at all. Short answers, no regard for customer dissatisfaction. When the desktop version came available I got super excited but was quickly deflated when I was told that I would have to pay an ADDITIONAL subscription to use desktop version...even though I’m already paying a good amount for the app. (There are far better social media scheduling platforms out there that are not only WAY more reliable but also don’t require two subscriptions to use both the app and desktop version). I will be going back to using the other platform. I would not recommend this app.
Not worth the stress
by Kamellasmommy on 2020/04/14 16:42
I have canceled with them twice and I’m about to cancel for a 3rd time. I like that you can create a layout of what you want to post and save hashtags but that’s it. The reminders don’t work. It can’t post to IG for you. It took an hour to sync my mobile with desktop (which I spent 2 hours creating a media layout for) just for the mobile app to log me out! Now I can’t log back in, it will log me into one FB business account but not the one I’m actually using Plann for! You try to contact CS and *if* they reply they give you a canned response. If this doesn’t get solved I’m canceling for good. I absolutely hate this service but I have so much time invested I’m going to give them one shot to fix it. Don’t recommend. Go with another app or site instead. (Oh and I see they keep telling people to shake their device and report the bug but I’m sure, like I have, the others HAVE reported the bug and gotten no response. I finally got in on my own though after never hearing from them.)
Terrible overall experience
by chohichi on 2019/04/19 18:30
Purchased the membership for the app. They then release the desktop version so I try to sync app and desktop account, but they said you need a paid membership for the desktop, which includes the app, but not the other way around. They said they’ll offer a half off discount to purchase the desktop app but I have to ask Apple for a refund for the original app purchase. So they were going to make me double pay if I didn’t ask them about a refund. I go to Apple to request a refund and Apple said my reason doesn’t qualify for a refund. I went back to customer service and they said there’s nothing they can do as Apple controls who gets refunds. Then to top it off I go back to the app to use it and it’s showing my account as a free one saying I didn’t pay for an account so I can’t even use it. Don’t waste your time with this app as they try to double charge, and then rip you off by not letting you access the paid membership. Terrible.
Rife with problems
by Vicky452 on 2020/08/11 01:31
Update 2020. I have not found the right App, but I cancelled Plann. There were so many glitches, and when you have the ability to use features like sneak-peek or hashtag ranking ( green for less used red for overused) that get taken away, it’s not so great. There were too many bugs in the end- my grid was not working, posts disappearing before I had a chance to post them. I hope you improve the App; it's easy posting to the grid and social media might be better than some if only it worked. I initially purchased Plann because it was recommended by a friend. In the beginning ( last year), it was great. It seems as they've expanded Plann through a desktop version and different updates, it is rife with problems! I'm always emailing support: it's freezes, takes forever to load hashtags, images disappearing, now I can't customize my theme to add different strategies, the list is long and ongoing.
Has potential to be great
by Avril-Rae on 2020/05/23 18:13
I’ve been using this app since January. At first I really liked it but over the course of the last 4 months, it’s gotten really glitchy and most recently, they took away the spy feature, which is annoying. I especially liked that feature because it took the guess work out of hashtags and hashtag set making. The glitchy-ness is a range of things. One thing is the constant logging back in. It doesn’t remember me so when I open it, it tells me there is an error and I need to be re-authenticated. Another thing it does is sit there and upload a photo from my phone and when I try to hit “copy and post” it will tell me I have to wait for it finish uploading my media and it will stay that way until I delete it and start again. Overall it’s a good app that I continue to use, but it needs improvement.
A joke (used over 1 year)
by Shayba91 on 2020/06/29 22:22
I’ve been waiting one month for them to ‘remigrate’ content I had loaded into my account. They are great at responding, but the responses are worthless. They copy and paste responses that show they’re not even reading the actual email. I’ve been back and forth with Onna and she keep saying the team is looking into this for past 5 emails. I asked her what they were looking into specifically: no answer. Her next email was introducing herself to me. Are these boys or what? Lol, a joke. After 1+ years of using this app, they used to be great. Now they’re trash. Content disappears, it’s glitchy, you select an image to edit and the one next to it appears instead. Hashtag groups were duplicated and deleting the extra one deleted ALL of them. Images were randomly duplicating, just a mess. Save yourself the stress. I’m looking elsewhere. Don’t believe whatever phony response they put under my review. I’ve reviewed before and they did nothing but waste my time.
If you could actually login and use this app, it would be GREAT! But you can’t!
by macmillanthev on 2019/06/12 03:26
I have never left a review before for anything in my life, but my frustration with the service drove me to the point of writing my very first review. For the very short amount of time that I was actually able to use this app, it was great. However after paying for a premium account to use for my business I was consistently been logged out of my account and being asked to re-authorize access to Facebook. When I try to re-authorize access I would continue to be taken on a loop of receiving an error message, being asked to try again, receiving the error message again, being asked to try again, and so on. I got in contact with Support and they basically said “oh contact Facebook or contact Instagram”. Well clearly the issue is not with Facebook or Instagram because I can log into those platforms on all of my other apps. The issue was with Plann. I’ve scoured other reviews and other people are having the same exact problem and Plann is taking zero initiative to fix this issue. Their answer is “yeah, sometimes technology doesn’t work.. sorry ¯\_(ツ)_/¯” Here’s and answer “fix your problem or give me my hard earned money back!” Trust me when I say don’t use this app. Invest your money and a move advance and technologically sound planning system like Later or Planily!
Was working fine, then I lost everything.
by _bite_me_ on 2019/12/04 20:11
Was enjoying this app until I recently did their upgrade. Now my Facebook business page won’t connect to the account that I paid for a build subscription on. My team member no longer has shared access. And essentially my $200+ paid subscription is worthless. I’ve reached out for technical help, that has failed. I’ve been run around in circles with advise and their troubleshooting articles. I’ve asked for a refund since their technology is no longer working and I’ve heard nothing back. I have lots hours trying to get this to work. Not only is the investment in the subscription costing me, but also are the wasted manpower hours trying to troubleshoot and now reformat how our social media planning process. Very frustrating for a small business to have to go through this. I would be happy if they could just fix the issue or refund me so I can start fresh.
Great app for Instagram planning
by AppReviewMD on 2020/03/03 12:47
I chose this app for the desktop planning feature. It makes it so easy to plan out your posts and I like that you have an area where you can save collections separately. This is another reason I chose this. It allowed me to save my images by color scheme and then arrange them how I want on the Instagram preview section. It’s hard to plan out your posts without being able to arrange your photos first by theme or color etc. This app solves that problem on their desktop feature. They also just added a calendar to the desktop app which makes it even better.
Only planning app I want to use
by T0MK4T on 2018/05/22 19:56
I’ve bounced back and forth between Plann and some others and I can definitively say Plann works the best for me when it comes to scheduling and posting pics. That said, I do still have to open other apps because the analytics tools on them are much more detailed. I would love to see Plann incorporate “best time to post” heat maps that also let you click to see what previous posts were done at specific times. There’s another app that allows this and it’s amazing. The only other request I’d like to see is to also include hashtag searching in the caption draft section. Seems silly that it only works in the hashtag group and not on the post edit
Lost all my planed content when forced to update
by Cringgdssed on 2020/06/25 01:18
I had 2 months worth of content, photos, captions and hashtags, as well as 6 hashtag groups that took me quite some time to make. The app suddenly forced me to make an update, and voila! All the 2 month plan was gone! Photos, all the written captions, hashtag groups, everything! This app is supposed to help me administer my time better, and now I lost hours and hours of work, not worth it ———Review Update———— I’ve literally written and received 5 emails back and forth, no resolution, just saying I should be patient; With the update I talked about in my first review, they gave me 7 free days to test the product, after that they’ll start charging; I’m obviously not paying for this app if I can’t even get my 2 month worth planning information back, so clock is ticking, they don’t have a solution, they’re losing a client (angry client) and I’m about to lose a 2 month worth of work. Please don’t purchase this app, terrible customer service, incredible that a planning app used to help plan in advance and administer your time, loses all my photos, descriptions, tag groups worth of the next 2 months ———— last update —————- so, my info was lost, but they gave me 6 months for free, so at least they were worried about the lost information
Great app
by christydawnlittle on 2019/03/22 12:30
It has taken a minute for me to get into, through no fault of the app. It just takes time to figure out how to plan content. This is such an awesome platform to write captions on. They already formatted it so you can skip lines without the weird punctuation. I can also plan ahead (hence the name) my posts and have the captions ready. They tell me what times are best for me to post and have my best hashtags saved so I can look those over and add to new posts. I use this app every day. I am growing a business online and this has been a game changer.
Great idea with too many issues
by becfulm on 2019/05/13 13:05
When I first started using Plann, I loved it. I use it for our business IG account and even considered adding some personal ones into it. Around the time they launched the desktop app, though, I’ve had several problems. I had to create a completely different login for some reason, and it got rid of all of my previously saved work. Now, if I’m working in Plann, and I go to a different app to look something up and come back, if I didn’t save what I was working on, the app always completely reloads and my work is gone (even if I was just gone a second). It also tells me its time to post ALOT when there is nothing to post for that day. Sometimes I’ll start working to post something and realize it’s scheduled for a completely different day. Very frustrating. Lastly, I’ve had a number of times when I go to copy and post, and it won’t bring over my text! So I have to go back to the Plann app, reload (bc it’s gone since I went over to the IG app) and go back into the planned post and physically copy the text. I love the context of this app and feel like it could be great if they get all these kinks ironed out.
Super frustrated
by lynkaul on 2020/08/21 16:36
I used to LOVE Plann... but for the past 4-6 weeks I literally cannot see my past posts to make sure it flows with my future ones I want to post and I have reached out to customer service twice now and I keep getting the same automated email reply they Facebook is looking under the hood and thanks for being patient.. I am sorry this issue has been happening WAY before the Facebook thing and it’s still happening and you guys are NOT actually reading my emails of frustration. Super disappointed I paid for a full year and to be honest I am not renewing right now. Ever since I have paid I have had lil glitches which I have over looked and given the benefit of the doubt but now with NO help with this issue I am looking for another source. Anyone else having this issue?!?
Moving on
by LexiFresh on 2020/07/22 15:28
Welp, after this last update, I’m done with Plann. I’ve used this app (paid membership) for a few years now and it was amazing. Then I lost the “sneak peek” feature that gave me insight into what resources & techniques my competition was having success with. Then list latest update removed the entire hashtag feature! What am I paying for if I can’t save hashtags sets, see what the most beneficial hashtags are or take a peek at the competition? They tried to substitute all that for a repost feature that no one needed when you can simply screenshot or use repost app for that. Im addition to deleting all my hashtags, this latest update deleted all my pending posts. Posts that I spent hours editing, captioning & hashtaging. I’m incredibly disappointed that the app has taken such a turn. I no longer recommend the app & will be looking for other replacements.
This “was” a great app
by Mikal-Anne C. on 2020/10/15 14:44
I loved this app and swore by it. Recommended it to everyone I could. It was a 5 star app... A few months ago all of my stored hashtags disappeared and I had to rebuild them. The one feature that I probably loved the most is how when creating a hashtag list, you would get suggestions, suggested similar hashtags, and how much it has beer used. Now that’s gone. Pleeeeease bring it back!! Update: I was contacted by the developer and was informed that showing suggested hashtags or usage was “even a smidgen of a risk” and it has to be removed. They then walked me through how you can search hashtags and see the usage in Instagram. Yes, Plann.. any instagram user knows this. However, being able to do it all in one spot was the thing that gave your app the advantage and what set this apart from other apps This was a wonderful app and it made posting so much easier & streamlined. Now I’d say there’s nothing special about it. You can get the features it has in so many other apps. 2nd Update: every time this app updates, all of my stores hashtags disappear. Every dang time! I really did love this app but now it’s just not worth it. I spend a lot of time building my hashtags, I can’t risk them disappearing every time the app updates.
I used to love this app...
by cassieannfitness on 2020/03/28 16:19
I used to absolutely love this app, I’ve used it for over a year now + it made things so easy + organized. Ever since the update + changes that have been made lately it’s been a major disappointment. I pay the 6.99 monthly for the PLANN + Analytics phone version that says it allows 3 accounts, except as of now when I log into the app it says I’m on the free plan + I have to upgrade to see analytics yet it’s still in my subscriptions + I’m still getting billed. It takes forever to be able to post + is constantly “uploading my media” so I can rarely post when scheduled. It is always logging me out + glitching when I try to upload photos. I’m not a fan of the desktop version either, overall this app has gone downhill. It used to be my favorite, now it just causes more frustration than anything.
great insta help!
by ✈️🙈🙊 on 2018/09/04 15:56
This app isn’t just great for planning and visualizing your feed, it’s also highly educational in its approach to users. I’ve loved tinkering on plann at first, attempting to improve my overall Instagram feed, but after using plann for just a few weeks, I was sold! I upgraded to manage both of my Instagram accounts through plann. I still have so much room for growth and improvement but feel confident that I’ll get there with plann. Thanks for creating a great app that makes me feel supported in my business growth.
Close...
by BellaUccella on 2017/11/12 15:31
I love Plann (Planoly is okay but I definitely meant Plann -sorry for the earlier confusion haha). It’s the most consistent and productive app I’ve found for saving tags and planning posts. And the ability to see another user’s stats is extra dope! My only issues: 1)being able to expand top post analytics to see comments and tags (not just top the tag groups...bc I post my tags in the comments and sometimes I want to copy/paste...or I want to see if it was an more personal caption or a quote or something...). 2) analyzing and providing additional times to post (like maybe top three times in a day) would allow me to delete my other IG planning app altogether. Otherwise keep up the good work!
It Was Great Before the Update!
by TingzNice on 2020/05/19 02:45
I loved this app. I had the free plan for a few months then upgraded to $12 version. Over the past few months the app has been getting more glitches. I was totally able to work with those minor things but now I’m not happy. Many times the app won’t open. Additionally, it’s not displaying all off my Instagram feed. I’ve noticed that my IGTV videos that show up on my IG feed do not populate in my PLANN account. Thus, I can’t get an accurate depiction of my feed, which defeats the purpose of the app. Also, it has asked me over and over to go through the process of connecting to my FB, which I do, but it doesn’t stick. Before 2020 I was extremely pleased. Now I’m sad that I have to look elsewhere.
Not what I signed up for at all
by purple26girl on 2020/07/21 20:30
When I first purchased a subscription for this app I had three of my accounts on it. It worked wonderfully. Fast forward a year and everything has changed. I can no longer post to my three accounts and I’m still paying for that subscription. I’ve already canceled it once because it would not connect to my accounts. Reached out to customer service and followed their instructions to a T. Repaid for a subscription. And it still did the same thing. Lost all my saved pictures and the app does not do anything it used to do. So frustrated at this point. I gave up. Plann used to be awesome but now it’s just confusing and glitchy. I’m so sad because I LOVED it before.
Used to be so good, but not anymore :(
by Bebopaloulou on 2020/10/03 16:01
For the last few years, this app has been so amazing and constantly helpful, but the last few months there has been problem after problem, making it incredibly unreliable. They don’t have a traditional chat help box like most other companies like this, plus they’ve disabled their Facebook and Instagram pages so you can’t get any questions answered in a reasonable amount of time. I hate to leave negative reviews, but this app has caused more frustration lately than help. I have 2 more months on my current subscription and will update my review accordingly if things turn around, otherwise I’m on the hunt for a new social media planning app.
Lost Content
by NannyLady on 2020/06/21 14:56
I had every intention of subscribing to this paid version of this app. However during my trial the app started acting funny, and ended up losing half my content (then later restored it). So I continued with the free version for another few weeks to see if I could find something better. I ended up really liking Plann and the options the paid version offers, and hadn’t had any other issues, so was going to upgrade last week. Then they did an update that lost my planned content, I didn’t upgrade and have waited it out. THREE recent updates, and an email to support, and still haven’t recovered the lost content. DO NOT USE this app if you intent on storing your content on here, and definitely don’t pay for them to lose all your hard work.
Can’t stand the triangles
by Ankatank on 2020/06/21 03:24
With the latest update it crashes and doesn’t load all my planned images 😣 Back when it was working I wrote the below review: I like this app overall but the large, graphic triangles in the corner of image thumbnails is really intrusive and distracting and makes it hard to accurately visualize your grid, which is the whole point of the app. There are already icons over images that have been posted, which is enough to differentiate “posted” from “planning.” Adding these triangles over the ones that are upcoming/being planned is unnecessary and redundant. I really hope Plann gets rid of them. They are driving me crazy.
Instagram poster
by TonySmith5star on 2019/03/11 18:48
Due to IG rules it won’t automatically post but nothing does that. This app however gathers your post and allows you to time your post then when it comes you just press copy and past and in two seconds it logs in Instagram post your content and your done. It’s a great app to stay on top of your post. It also has a reminder by email where you’ll see what you wanted to post and you can just copy and paste as it logs into Instagram from there. Excellent choice for IG influencers!
Lost all of my content after update.
by SHK.7 on 2020/06/26 17:11
Update: CS is offering me a 6 mo trial on a paid plan and admits they cannot recover my data. Why would I trial a system that lost all my work and tried to scam me? Forget it. Hashtags, photos, descriptions, everything lost. Months of posts are gone. In the process it also switched me to a paid plan, which I never agreed to. Customer support was able to switch me back to free which I was on originally, but had no solution for all my lost data other than “be patient”. It’s been several days with no resolution, and I see other people are having this issue too. I will revise my review if they fix it, but so far this app deserves negative stars for wasting my time and work - and for switching me to paid without permission.
Limited features - needs improvement
by Magnus-Primus on 2019/08/30 03:12
It does not offer a lot. There are other apps which give you a more complete pic of your IG account. One thing that I can’t understand is why to have hashtags sets if you cannot paste those sets into your posting (apparently you can do so ONLY on the desktop version). It only allows you to have 3 sets anyway. I’m better off keeping my sets in notes and copy and paste them into my posts (and is free!). I cancelled my paid subscription as I realized that this app does not do much for me. Perhaps in the future if they provide some serious improvement. Although six dollars a month is not a lot, i don’t see why I would throw my money away.
I love it but...
by MizAshley23 on 2021/01/01 13:56
I absolutely LOVE using Plann! It’s easy to use and to navigate- you can rearrange what your posting to see what your IG feed will look like, schedule posts, and even have different sets of hashtags. I also love that it syncs great with the desktop app so if I want to use the computer to plan out content, I can. (Faster typing lol) The only downside to Plann is the glitches. Sometimes it messes up and logs me out and won’t send a notification to post and the new feature of having to upload photos separately to make a carousel is annoying but I know I’ll get use to it after a while. I’ve used other apps before and compared them to Plann and to me, Plann is the best- even when it glitches. Other scheduling apps are too complicated and a pain to navigate. Definitely use Plann- I’m sure they’ll get the glitches worked out! They are good about listening to their customers and making changes! 😊 Happy planning!
complete failure
by katthepissedkit on 2019/04/26 04:11
if i could rate this with one star i would. the app was promoted by my favorite youtuber who doesn’t promote just cause she wants to and i was excited to use the app. when i tried to log in, it sent me straight to instagram home screen instead of going straight back to the app and when i tried to long in again it would just repeat over and over again. honestly total waste of my time and i thank God i didn’t have to pay for this wasteful app.
Glad I Have The Free Plan
by Gracious14 on 2020/09/23 19:21
The desktop is fine now that the outages are over. However, the app will not work for me. It says I can no longer log in under my IG info so I had to provide my name, email address and password. Cool but when I do that, it keeps telling me, “eeps that email is already registered” even though I wasn’t trying to register anything. What makes it worse is I cannot get out of that screen to go back to the home screen. Sent an email a few days ago, waiting to hear back from them. Glad I am not paying for it (had planned to upgrade) or else I would not be happy right now.
Don’t Update - Nothing But Crashes
by desirizz on 2020/07/21 16:53
I have been using Plann for over a year now and have loved it with no problem. DO NOT DO LATEST UPDATE! I updated all my apps, Plann included, and also updated my phone to the latest software and now the app crashes every single time I open it. I can’t even scroll halfway down my feed without it crashing. I am so bummed that I updated and lost pretty much everything. Desktop version is essentially useless because nothing transferred over and no content is where it should be. The order is all screwed up now and I will be looking for a new app unless these bugs get fixed or the old versions come back because this update is my biggest regret so far. Worthless now.
Liked the app and layout before bugs and costumer service fails
by Untamedpeace on 2020/10/17 22:42
I initially started to use Plann for a personal page after trying out several different ones and found this one to be solid and easy.I had a paid plan and slowly created an entire Insta marketing plan on their layout page but on two occasions in past 6months my extensive prepared layout just disappeared and they are not responding to help emails. I don’t know what “new features” they’ve added nor do i care that they updated their icon image again when countless hours that i spent laying out my pages are just missing with no customer service whatsoever - i wont me trying a third time - this is a total waste of time
Good concept but too many glitches
by kdub622 on 2017/10/25 22:26
This app is really helpful in planning your grid, but unfortunately often glitches and causes you to lose entire captions and images. I've found myself frustrated upwards of 6 times with this and have started writing my captions elsewhere then copying and pasting them to PLANN just in case it glitches and I lose it. The app also puts a weird texture over images that have been edited in PLANN when you transfer them to Instagram - I *still* haven't figured out why this is and often end up having to post the original from my camera roll instead of using PLANN. In summary, I wouldn't pay for this app again.
Used to love it - now it never works.
by DaytonMicro on 2019/07/24 20:25
When I first purchased this app I loved it. Now, without fail, my photos will never load, I try to drag and drop and they disappear, and my grid is never in the stage of “completed” because nothing shows up. My photos remain white squares. No matter how many times I delete, reinstall, restart my phone- there is no solving my issue. I pay monthly for this app and will be searching elsewhere for an app that can keep up. I never write reviews but I’ve become so frustrated I felt obligated. As a business owner who uses IG for their business it’s CRUCIAL to have a strong planning app. I hope for future users this is fixed.
Great App!
by Leslie Tsang MC on 2018/01/20 03:19
Very useful tool indeed! Fast, quick, easy solution for curating and posting instagram, especially when you are running a brand or business. Tech support was fast, friendly and attentive and have gone an extra mile in making sure everything was running smoothly, not to mention, they are always trying to add in new and better features here and there, would definitely recommend this app!
Frustrating, and becoming more so with each release.
by erin.m on 2020/05/24 23:30
I used to LOVE Plann. In fact, as a social media consultant, I have recommended it to so many of my clients. Now I truly wish I hadn’t. When I upload images I have to wait hours, if not days, for the app to allow me to edit them. This is incredibly frustrating if I am trying to get a post out with any time sensitivity. I am also constantly getting logged out of the app. Each time I open it, I have to log in again. This isn’t the end of the world, but it is super frustrating. Considering the price I pay to manage 2 business accounts it is definitely NOT worth it anymore.
Solid Start, Disappointing Progress
by Okcupesnewcomer on 2018/01/15 02:03
When I discovered Plann, it solved a major problem: making my Instagram beautiful. Now, it adds more trouble than relief. I am on the latest version of the app and am constantly asked to re-authenticate my account. This is annoying and doesn’t allow me to get to the business of using the interface. Plann also does not load all of my published Instagram posts. Without seeing all of my posts, I cannot create a visual through-line; which defeats the purpose of the app for me. The membership is affordable but, with all the drawbacks, not worth it.
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