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Norton Secure VPN - WiFi Proxy

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Norton secure vpn - WiFi Proxy
Description
Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
ur mom
by just... FIX IT PLZ on 2019/12/12 22:36
yeet
You
by cecy520 on 2019/12/12 20:49
Works great
Flakey VPN server
by Kholdjin on 2019/12/12 13:19
Yes, it’s probably the best one out there, but that’s not saying much. VPN connectivity is flakey at best. The protection is there, the ad blocking works okay (not great). Could be a lot better if things weren’t done on the cheap. Still way better than anything that McAfee puts out. One very annoying “feature”: You go in and manually turn off the VPN. It’s supposed to stay off, right? Nope. It randomly turns itself back on. Trying to stream a movie or YouTube? Good luck! This product could be a whole lot better if a little more effort was made.
Very pleased!
by MFinchem on 2019/12/12 11:11
This Norton VPN was a good buy. I like the ease of installation and ease of use. I hate being tracked, this is just one solution, but it seems to work well.
👍
by sabxnsjsi on 2019/12/12 02:59
It’s good and all that stuff but it’s great 8/10....
Stupid
by blackholegaming315 on 2019/12/11 23:35
It’s so stupid, I don’t understand why I have to pay money not to get hacked 🙄
Hi!
by fthfgfghfhx on 2019/12/11 23:30
Well I want to download for no reason
Yo mama
by Ashley Brandstetter on 2019/12/11 02:47
Best download right now
Shady company
by Tpattwv on 2019/12/10 22:49
They seem to have shady business practices
It block every website i want use
by Firisa on 2019/12/10 03:04
I tried to shop online as usual but I purchased this vpn I can’t shop online because it block and says “acces denied “.for example on macys.com
It’s the best
by bitch4230 on 2019/12/09 03:05
The best
Best so far.
by Grumpy But Cute on 2019/12/08 18:39
This is my third try at getting a VPN I could live with. Inserts itself at all appropriate times, almost seamlessly. Prices is very competitive and company has a long history of offering computer related soft year and keeping customers happy.
Why this is bad!!!!!!!
by why this is bad on 2019/12/08 15:39
It is bad because I just want to go on it for a day but you have to have $40 to go on
Not sure if it’s a coincidence
by PicktPete on 2019/12/08 03:50
Since I have started using VPN, the amount of bad junk emails have escalated. Not convinced a VPN does anything at all. Plus I too am denied access to websites and cellular
READ!!!!
by JungleBabyMaine on 2019/12/06 21:57
I DON’T LIKE THIS APP! I WOULD LIKE TO HAVE A REFUND PLEASE IT TOOK MY LAST LIL BIT OF MONEY EARLIER, I HAD BEEN DELETED THE APP, I WENT TO THE STORE TO BUY SOME SUPPLIES FOR MY HOUSE AND MY CARD DECLINED IN FRONT OF EVERYONE! THAT WAS EMBARRASSING! I NOW HAVE NO MONEY, I HAVEN'T BEEN ABLE TO TALK TO ANYONE YET! I’VE CALLED AND BEEN ON THE WEBSITE! I HAVE NO ANSWER! CAN I PLEASE HAVE MY MONEY BACK! I DON’T GET PAID FOR ANOTHER TWO WEEKS AND NEED GAS AND FOOD!
This vpn is trash
by Chraw567 on 2019/12/06 21:45
The Vpn disconnects your internet connection every 5 minutes so if your in the middle of a game you just auto lose because of this horrible vpn that they still havent fixed!!!
Tm
by bluelace on 2019/12/06 20:51
This is very irritating!
Doesn’t transfer easily
by Theprinster on 2019/12/06 18:53
I have an iPad I’ve tried installing it on but get exceeded license error evert time. No way to get around it...
.?
by Bdboyx on 2019/12/06 06:00
Downloaded app had to go to website to get a user name and password. Logged into app and only get a spinning circle. Cancelled my free trial after 15 minutes of not getting on
I Love This APP
by Randygret on 2019/12/06 05:31
Thank You 💜☮️🙄✌️😎❤️❤️💜
Lie
by Sikjoy on 2019/12/06 00:43
This is basically phone protection and shouldn't be considered a VPN. CS will give you a BS excuse as to why their VPN doesn't work like a VPN. It's bordering false advertising. Most of the positive reviews are fake, like most of apples reviews.
Very Good
by Intense 1 on 2019/12/05 18:29
I added an app that allowed me to see the latest and newest streaming programs. I start getting warnings of possible corruption. Problem Solved. That’s all I can say!
Better than most VPN
by hsamun on 2019/12/05 16:32
I like it as a part of my norton 360
Can’t backup my iPhone or iPad to the cloud now.
by Needmoreguitars on 2019/12/04 22:02
I installed Norton 360 with VPN on my iPhone and iPad. Ever since my two devices can’t backup. I suspect its caused by the VPN. If I try to turn the app off, it turns its self back on. I for one do appreciate a app that overrides my control. I called Norton for help, Spent 15 minutes to give a nice lady my information. Then spent another two hours and fourth minutes on hold for a tech. All the wile listening to a recording tell me not to hang up. Unfortunately life called and I had to. I’ll give them another call, but I suspect uninstalled the VPN May be my only recourse. I like having the VPN for the most part. But this problem must be addressed.
So far so good...
by JAMINACV on 2019/12/04 13:56
As of 12/04/19, this VPN app is working as designed. 👍😎👍
Simple, Effective
by Lynn Sum on 2019/12/04 08:36
Easy to use. Fairly intuitive. You needn’t be an IT professional in order to install or use.
Complaint
by Lisfrank on 2019/12/03 23:37
Quit constantly interrupting the use of my iPhone with your app. I wouldn’t get it now even if I wanted it🙏
STAY AWAY
by JACKS2216 on 2019/12/03 22:11
I accidentally applied for the 7 month free trial and it automatically swiped my card. It’s gonna charge me & when I try to cancel the subscription by clicking the link it keeps sending me in circles. I absolutely hate it and if you don’t wanna go to your local bank to change your card then don’t buy this!!!!
Security Matters
by Kcboxer44 on 2019/12/03 07:14
In the past 22 months, we’ve had 3 separate incidents of purchases from $2200 to $6000 on our credit cards, one just a few days since anew number. Since VPN by Norton, we’ve had no further issues. Thanks Citibank and Norton VPN!
😏
by YallBoutReadyToLeaveSonic on 2019/12/03 00:29
This application, being produced by a world-renowned software protection brand, reflects none other than a misuse of adverbs combined with an extreme overuse of the infamous exclamation mark. Upon further inspection and use of the app, I was taken on a trip down memory lane as I read what could be mistaken for an over-priced, back road, white-trash private school education. To say the least, I am appalled and thoroughly disappointed having wasted my time piddling with this can of peaches. A simple IQ test would solve 90% of the company’s problems. Y’all have a good day now ya hear? 😒
Stopped working !
by O_GreatOne on 2019/12/02 17:36
It used to work fine ... all of a sudden (maybe latest iOS upgrade ) the app launches .. you see the lighthouse and then closes (crash )! Tried many times and even reinstalled ! Oh well .. that’s the end of this app .. I’ll switch to ghost thingy
...
by mesteost on 2019/12/02 07:28
Boring
Not sure of this product
by RVn2GR8Adventures on 2019/12/02 03:05
So I joined Norton since our antivirus software had ended. It said I could use up to 5 devices. So here I am, I downloaded VPN and had nothing but issues since . I had to delete off my phone and am afraid on putting this back on. There are so many apps for Norton that I really have no idea what to use. Before actually deleting off my phone, I tried turning this off but it turned itself on automatically and it did this back and forth for a bit until I got more weirded out by it that I just deleted it. Then I am trying to post on Craigslist and I get this error that states, “It appears your browser is using an older and less secure cryptographic protocol (TLS 1.0). For online safety, we recommend you to upgrade it as soon as possible.” I have never had this kind of error before .... so now does this mean my phone is toast? Have I been hacked? Not too happy at the moment.
Your Welcome
by LilMemi on 2019/12/01 17:57
It kept my account safe and help me a lot with scammers
Mike Reagan
by FloridaMarine03 on 2019/12/01 17:18
The app seems to work as it is intended, but when I go to certain web sites that are safe, unless I turn it off, it will not access the content of the whole site.
CONNECTION!!!
by Tobinsmom on 2019/12/01 12:35
When I downloaded this game it lagged.A lot.I deleted it and then installed it again.It was ok then.But I just got a new 📱 and it never lags,so maybe it’s the game?I’m sorry,but can you please fix this?
NOT APPLICABLE
by 😍😍💚💚💚💚💕💕💕 on 2019/12/01 06:34
I am not paying for The Norton secure VPN. How Pathetic are the these people. People don’t have to pay for these things. Can they be any more Pathetic and Naive. How Dumb are these PEOPLES.
Good for VPN
by Ghost leader 70 on 2019/12/01 05:44
It works for me.
👎
by andy@16e40 on 2019/12/01 01:35
HORRIBLE APP DOES NOT DO WHAT IT SAYS IT DOES ALSO STEALS YOUR MONEY AND INFORMATION. DO NOT DOWNLOAD!! Not safe !!
No Tutorial on how to set it up
by Ryan Traham on 2019/11/30 08:40
Title states my problem but overall greatest VPN EVER!!!!!!!!!!!😃😃😃☺️☹️🥰😍😘😛
Can’t beat the service
by WJSouthampton on 2019/11/30 00:56
Long standing leader in the internet security industry!
The amount of money few each year 😡
by i fislie the money usage on 2019/11/30 00:43
I had my free trial expire months ago and now it makes me pay because I got this app last year on this very same date.I think the app should be free you money hogs.😡😡😡😡😡😡😡😡😡😡😡😡😠😠😠😠😠😠😠😤😤😤😤😤
No click
by lukieop on 2019/11/29 23:35
I can’t click anything ! I really hope yuu oh can fix it😅
Stop
by Lost all no more money on 2019/11/29 23:31
Stop trying to hack people! All you want is a card number to rip people off!
Trash.
by nickname09213 on 2019/11/29 20:58
This app is trash. Horrible
I want a refund ... NOW
by Shea Pheonix on 2019/11/29 16:32
I didn’t even want this subscription. I was charged without any notice or any option to confirm before purchase. I’m NOT happy and now I’m financially set back. I suggest you send a message to your subscribers BEFORE you take their money so they know it’s happening and are able to mange what they spend. Give me back my money. And if you don’t, my social security will
Works great once you get it set up
by 5whiskey on 2019/11/29 11:44
Getting set up, logging into your norton account, and using this takes a little while. To be fair I also had spotty internet service. Now that it works it works great. I’d rather trust norton as a vpn service than some random shadow company.
Norton VPN for laptop
by headhunt69 on 2019/11/28 19:30
The VPN for my iPhone works great. The Norton VPN on my laptop randomly turns off and requires me to re-login. Very annoying. I have uninstalled and deleted all data/folders and reinstalled to no avail. Norton tech will not give me any help unless I allow someone from India who I do not know and I doubt Norton has any idea who they are, to connect to my computer. Very poor tech support. A VPN is supposed to function when you want it to not when it feels like it.
Doesnt work on my iPhone 7 anymore
by SpyTik on 2019/11/27 22:56
Doesnt work on my iPhone 7 anymore
Sleeping Better
by Huntdatdeer on 2019/11/27 02:19
Before this App I worried about breeches on my phone , tables, and computers. Being in the Commercial Real Estate business my information is sacred and real estate services sell our email and other information daily. I now sleep better and worry less about unknown internet connections during my work day and travel activities. Thank You and keep improving this app it’s Got My Vote!
Pleased with Norton
by hywayman7 on 2019/11/26 17:37
I feel more secure and safe from hackers since I’ve added VPN.Thanks
Cannot use with Amazon fire stick
by cskretzer19 on 2019/11/24 15:35
Overall this is good VPN but it cannot be used with a FireStick. I have to use another one for this. I need one that Will do this as well as all my other connected devices. I will not renew next year, Ford this reason unless this is rectified
Excellent
by Mr.oooouuuu1200 on 2019/11/24 10:48
Works great
Confused
by FamilyTribe on 2019/11/23 22:11
I enjoy knowing my phone is protected, but I have to constantly turn it on...
Very slow connections
by Notemakermom on 2019/11/23 16:18
I am having an issue with extremely slow connections on my iPhone. I didn’t have an issue before getting the Norton’s 360 with VPN. My apps are basically useless unless I want to wait a long time and hope they will upload. My weather radar seldom loads. I’m definitely not happy with this.
I’m a novice, but...
by CIA 007 on 2019/11/22 03:10
I really like this Norton VPN et al. I’m so happy to be virtually invisible when I’m on Wi-Fi in my own home that I haven’t noticed anything the app is doing. Norton, I’m so glad you teamed up with LifeLock. Thanks bunches!
Seems okay
by Alex the Author on 2019/11/21 21:39
I’ve read reviews about this app and I’m unsure now about it. Plus, it drained a lot of my battery. I went from about 80% to almost 50% in a few hours and my phone normally never drained that fast before. I don’t know if it’s because I was using my phone for some time or if the app killed my battery but I’ll keep it for a couple of days to see what’s going on.
cancel a subscription
by Vantaya1 on 2019/11/20 14:54
How do I cancel a subscription
Your Decision
by Northern Frustration on 2019/11/19 22:17
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
Not dependable
by DWJ777 on 2019/11/19 17:15
I got this app as part of my Norton lifelock purchase. Works great on my laptop and cell. Doesn’t work consistently on my iPad. Don’t have the malware scan or vpn included. Fortunately I purchased these features separately prior. In addition I have to check often to insure the software is working. Why is the software so unreliable on the IPad
Connection
by Jos-wor on 2019/11/19 15:41
Why does it disconnect when my phone is on lockdown. Please fix this ASAP because you promised me that it’s the best. Most of the Norton apps are doing its job. I pay for the best so do your best to protect my phone and wifi security
Love it very much
by FISH~SOMETHING WORSE~ on 2019/11/19 13:01
I love having the protection in today’s world.thank you Norton.I highly recommend Norton 360 deluxe on all your devices.
Real Security
by BShay559 on 2019/11/19 05:14
Works great, I’m very happy with all the norton security apps I use. I’ve only had to reconnect the vpn once after installing the app two weeks ago.
Big brat
by Artbrat13 on 2019/11/18 20:16
Enjoy knowing I have one more level of security in this wired world. No real problems installing on devices. Recommend thus far.
Big problems
by hahattie on 2019/11/17 22:33
I paid for and installed the Norton VPN a few months ago, and it worked great most of the time. A couple of days ago it would not work, so I uninstalled the app and tried to reinstall it. It will not reinstall no matter what I do. My Norton security tells me to install the app, but it will not load. Hopefully this problem can be resolved as I would like to use this for security. ☹️
Value failed!!!!
by WarEagleStouty on 2019/11/17 21:34
I am very familiar with the Norton brand and what it has to offer, I’ve used and subscribed for years, but this experience has left me questioning what I have paid for. The purpose of a VPN is to keep me secure BUT if I keep having to turn it off just to have a connection or to use certain apps, what is the point???? Highly dissatisfied!!!
Unfair
by oaklandVader24 on 2019/11/17 18:59
Norton app made it very difficult to unsubscribe, as I attempted to avoid paying another year. I was charged and tried not to be,
Works but a little annoying
by Morph_Burg on 2019/11/17 08:15
VPN works great! I can change my ip location, keeps all money transactions secure and encrypted. My only gripe is when I turn it off the app keeps turning back on. A little annoying when setting up new accounts.
Still buggy
by jamesbtex on 2019/11/17 06:34
Norton VPN still has issues. When using Safari on an iPhone some websites I get a message that it can find the server. It seems to have something to do with any pages that use Safari services. I turn off VPN and about 80% of the sites work then... Also VPN will turn itself off sometimes. I use it, but it is still buggy
They are not the best, bu come on, they aren’t bad at all
by Polish rocket(LOL) on 2019/11/17 04:36
Nice
Easy and secure
by gwakwana on 2019/11/16 02:01
The VPN service is awesome. Install was a breeze and I feel so much more secure when I browse the web.
Broken promises
by Snorefixer51 on 2019/11/16 01:02
I had signed up to Norton vpn with the understanding that I could share the service across a few devices but I’m restricted to just my iPhone.
Weeeee
by RJH PinkPoodle on 2019/11/15 20:48
This app was very laggy and glitchy
Excellent Service
by KISSFAN01 on 2019/11/15 04:09
After Nord breach time to go with the pros. You won’t be dissatisfied with this as part of 360. Would like ability to create open vpn profile for my Linux install.
Smart move
by andtruze on 2019/11/14 14:43
Smart move teaming up with Norton outstanding and easy to use. Thank you ☺️... all the underground adds have vanished hurrah...
I’m upset
by dj3k098 on 2019/11/13 05:56
1st off they charged my account and I don’t even remember buying a subscription and then I made an account cuz it’s paid for and I won’t even let me sign in at all like what’s going on
It works
by buissnes man on 2019/11/13 04:40
It’s a really really good VPN
BROKEN!!!
by ìćėÿ on 2019/11/13 01:51
I don’t want to get subscription then I close it and I can’t pass freakkkkkkkkkkkk
SCAMER
by mya😻😻😻 on 2019/11/13 00:55
SOME PEOLPE USE THIS APP TO SCAM PEOPLE PERIOD
A good app
by niyaahhhwiya on 2019/11/12 21:54
App is very good definitely recommend
Mess up
by Mykadabeauty on 2019/11/11 22:28
It mess up and made purchase something and don’t know what
Love it so far
by Bigsmooth1962 on 2019/11/11 20:24
I had been taken, hook, line & sinker by ransomeware. Now I feel more secure on my phone & my PC
Problems
by bigdogquinl on 2019/11/10 19:36
I can’t use business websites and some apps.. Hope work is being done because I have to update about once a week or so.. hope for change or I’m leaving. Sorry not happy with service
Compromised network
by L49652 on 2019/11/10 13:38
Security issue- I was notified that my wi fi is exposing to an attacker and I should a a VPN. I now use Norton secure VPN and the message still exist.
Easy to use
by farmeasy on 2019/11/10 05:47
This app is very easy to use, and I have not had any problems.
Had it for a few days
by Juicy414 on 2019/11/10 02:13
I leave the VPN on and have the app open/running in the background of my iPhone XR and whenever I pull it open a few hours later, it will need to be turned back on. I have noticed the internet speed has slowed down also.
Competing VPN was issue
by BlackSnowOwl on 2019/11/10 01:42
Had Lookout VPN that was competing with this VPN and causing issues. Turned off under General Settings and Norton now works great!
Dope
by Gilli31 on 2019/11/09 19:13
Able to stream fav shows in Canada
Great build from great company! Thank you!
by kolhut on 2019/11/09 07:49
Works great does exactly what it’s supposed to. Important to have a feature like this going forward in today’s mass privacy collection era. Big Data is real and should be of concern. Norton has a good policy regarding your data and usually only discloses data that is requested by order of or subpoena. If you have nothing to hide, great, but still good idea to mask your dealings online. Thanks, Norton great product!
Secure VPN thru Norton
by boston wadi on 2019/11/09 06:04
I love it so far I have not had a problem beside the only thing is watching live TV on HULU that’s the only time that I have to shut it off cause all I have is just a phone NO TV or WIFI so working around this an thru this love it I got the whole package deal with the life lock an I like the updates that it gives before APPLE can even show me that I have a update available an that something is not up to date thank you NORTON
The worst😡
by Mr.cool guy_88 on 2019/11/08 22:21
I’m always trying to get onto safari but when I uninstalled it, it keeps sending me to App Store to re install it. I HATE IT
Abysmally Slow
by Thumms on 2019/11/07 21:51
I used this VPN for all of five minutes before dumping it in the trash and buying Express VPN’s exponentially faster and more secure service, even though Norton‘s was free with my subscription. Pathetic excuse for a VPN with speeds more than 1/10 my normal internet speeds. Express VPN clocks in at nearly 200 Mbps download via the San Francisco servers and the full 12 Mbps upload whereas Norton was a laughingly slow 40Mbps down and 2Mbps up. What a joke. This junk shouldn’t even exist!
Norton Secure VPN is worthless for my iPad
by mollyMcRae on 2019/11/06 22:57
Couldn’t get my VPN to connect. Called Norton and waited 1.5 hours for a tech. After going through an hour of different maneuvers the tech gave up. Told me I needed Level 2 tech support and I would have to wait on hold again. I advise ANYONE who is considering NORTON/LIFELOCK find another company. This has cost me over $300.00 and much wasted time trying to have one simple VPN work. So, If you have the need for security just do not purchase the whole package. A DO NOT WASTE YOUR MONEY ON THEIR VPN.
I love it
by Cj,awesome on 2019/11/06 22:33
I’ve had many different VPN apps but this one is actually worth it, I can get on wifi anywhere I want and have nothing to worry about!!
Very useful
by DeeJay6149 on 2019/11/06 02:29
This app is great and very helpful
Works great
by Guildplayer1 on 2019/11/05 22:29
Works great, i had to travel and it works excellent
Will not leave my iPad!
by Chante baker on 2019/11/05 21:47
I contacted this subscription and removed a million times and it keeps reappearing. Worst app ever downloaded!
It real good
by vhkkfeyo on 2019/11/05 19:40
It will not let me set my VPN on my cell phones
Only get to use it on one thing
by Jfinj on 2019/11/05 03:22
I wish I knew I could only use it on my iPhone only before I did the year subscription. I went to use on my iPad and it said it would transfer the one and only license. I understand between family members or others but it is my Apple ID. Really I can’t use it on all my devices? Lame!
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
Your Decision
by Northern Frustration on 2019/11/19 22:17
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
Inconsistent behavior
by Alakser on 2018/06/09 16:21
I really want to like this product because I use Symantec on all my computers and it is great. Bought it three days ago. Just started using the app and no different than other VPN apps I have tried (like better net) they connect and disconnect continuously especially when I'm traveling and in a different country. Problem with this behavior is when in a web page on which I'm logged in, the session gets lost after disconnecting from VPN and reconnecting. This is very annoying and frustrating. I will continue to monitor the app and come back with additional information.
Great tool for the use
by Foxmartin71 on 2019/04/08 12:36
I have found the tool very reliable for what it’s designed to do. People please remember this is a VPN service and due to controls outside of the vendors quality of service may vary same as the internet. I think performance wise usability get 5 stars. Reliability 4 due to the nature of the beast. The other issue are we all wanted an evolutionary IOS that means the rush to delivery causes some issues. I am all around pleased even with new versions of IOS this product seems stable.
Rating Trends
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App name
Norton secure vpn - WiFi Proxy
Description
Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
ur mom
by just... FIX IT PLZ on 2019/12/12 22:36
yeet
You
by cecy520 on 2019/12/12 20:49
Works great
Flakey VPN server
by Kholdjin on 2019/12/12 13:19
Yes, it’s probably the best one out there, but that’s not saying much. VPN connectivity is flakey at best. The protection is there, the ad blocking works okay (not great). Could be a lot better if things weren’t done on the cheap. Still way better than anything that McAfee puts out. One very annoying “feature”: You go in and manually turn off the VPN. It’s supposed to stay off, right? Nope. It randomly turns itself back on. Trying to stream a movie or YouTube? Good luck! This product could be a whole lot better if a little more effort was made.
Very pleased!
by MFinchem on 2019/12/12 11:11
This Norton VPN was a good buy. I like the ease of installation and ease of use. I hate being tracked, this is just one solution, but it seems to work well.
👍
by sabxnsjsi on 2019/12/12 02:59
It’s good and all that stuff but it’s great 8/10....
Stupid
by blackholegaming315 on 2019/12/11 23:35
It’s so stupid, I don’t understand why I have to pay money not to get hacked 🙄
Hi!
by fthfgfghfhx on 2019/12/11 23:30
Well I want to download for no reason
Yo mama
by Ashley Brandstetter on 2019/12/11 02:47
Best download right now
Shady company
by Tpattwv on 2019/12/10 22:49
They seem to have shady business practices
It block every website i want use
by Firisa on 2019/12/10 03:04
I tried to shop online as usual but I purchased this vpn I can’t shop online because it block and says “acces denied “.for example on macys.com
It’s the best
by bitch4230 on 2019/12/09 03:05
The best
Best so far.
by Grumpy But Cute on 2019/12/08 18:39
This is my third try at getting a VPN I could live with. Inserts itself at all appropriate times, almost seamlessly. Prices is very competitive and company has a long history of offering computer related soft year and keeping customers happy.
Why this is bad!!!!!!!
by why this is bad on 2019/12/08 15:39
It is bad because I just want to go on it for a day but you have to have $40 to go on
Not sure if it’s a coincidence
by PicktPete on 2019/12/08 03:50
Since I have started using VPN, the amount of bad junk emails have escalated. Not convinced a VPN does anything at all. Plus I too am denied access to websites and cellular
READ!!!!
by JungleBabyMaine on 2019/12/06 21:57
I DON’T LIKE THIS APP! I WOULD LIKE TO HAVE A REFUND PLEASE IT TOOK MY LAST LIL BIT OF MONEY EARLIER, I HAD BEEN DELETED THE APP, I WENT TO THE STORE TO BUY SOME SUPPLIES FOR MY HOUSE AND MY CARD DECLINED IN FRONT OF EVERYONE! THAT WAS EMBARRASSING! I NOW HAVE NO MONEY, I HAVEN'T BEEN ABLE TO TALK TO ANYONE YET! I’VE CALLED AND BEEN ON THE WEBSITE! I HAVE NO ANSWER! CAN I PLEASE HAVE MY MONEY BACK! I DON’T GET PAID FOR ANOTHER TWO WEEKS AND NEED GAS AND FOOD!
This vpn is trash
by Chraw567 on 2019/12/06 21:45
The Vpn disconnects your internet connection every 5 minutes so if your in the middle of a game you just auto lose because of this horrible vpn that they still havent fixed!!!
Tm
by bluelace on 2019/12/06 20:51
This is very irritating!
Doesn’t transfer easily
by Theprinster on 2019/12/06 18:53
I have an iPad I’ve tried installing it on but get exceeded license error evert time. No way to get around it...
.?
by Bdboyx on 2019/12/06 06:00
Downloaded app had to go to website to get a user name and password. Logged into app and only get a spinning circle. Cancelled my free trial after 15 minutes of not getting on
I Love This APP
by Randygret on 2019/12/06 05:31
Thank You 💜☮️🙄✌️😎❤️❤️💜
Lie
by Sikjoy on 2019/12/06 00:43
This is basically phone protection and shouldn't be considered a VPN. CS will give you a BS excuse as to why their VPN doesn't work like a VPN. It's bordering false advertising. Most of the positive reviews are fake, like most of apples reviews.
Very Good
by Intense 1 on 2019/12/05 18:29
I added an app that allowed me to see the latest and newest streaming programs. I start getting warnings of possible corruption. Problem Solved. That’s all I can say!
Better than most VPN
by hsamun on 2019/12/05 16:32
I like it as a part of my norton 360
Can’t backup my iPhone or iPad to the cloud now.
by Needmoreguitars on 2019/12/04 22:02
I installed Norton 360 with VPN on my iPhone and iPad. Ever since my two devices can’t backup. I suspect its caused by the VPN. If I try to turn the app off, it turns its self back on. I for one do appreciate a app that overrides my control. I called Norton for help, Spent 15 minutes to give a nice lady my information. Then spent another two hours and fourth minutes on hold for a tech. All the wile listening to a recording tell me not to hang up. Unfortunately life called and I had to. I’ll give them another call, but I suspect uninstalled the VPN May be my only recourse. I like having the VPN for the most part. But this problem must be addressed.
So far so good...
by JAMINACV on 2019/12/04 13:56
As of 12/04/19, this VPN app is working as designed. 👍😎👍
Simple, Effective
by Lynn Sum on 2019/12/04 08:36
Easy to use. Fairly intuitive. You needn’t be an IT professional in order to install or use.
Complaint
by Lisfrank on 2019/12/03 23:37
Quit constantly interrupting the use of my iPhone with your app. I wouldn’t get it now even if I wanted it🙏
STAY AWAY
by JACKS2216 on 2019/12/03 22:11
I accidentally applied for the 7 month free trial and it automatically swiped my card. It’s gonna charge me & when I try to cancel the subscription by clicking the link it keeps sending me in circles. I absolutely hate it and if you don’t wanna go to your local bank to change your card then don’t buy this!!!!
Security Matters
by Kcboxer44 on 2019/12/03 07:14
In the past 22 months, we’ve had 3 separate incidents of purchases from $2200 to $6000 on our credit cards, one just a few days since anew number. Since VPN by Norton, we’ve had no further issues. Thanks Citibank and Norton VPN!
😏
by YallBoutReadyToLeaveSonic on 2019/12/03 00:29
This application, being produced by a world-renowned software protection brand, reflects none other than a misuse of adverbs combined with an extreme overuse of the infamous exclamation mark. Upon further inspection and use of the app, I was taken on a trip down memory lane as I read what could be mistaken for an over-priced, back road, white-trash private school education. To say the least, I am appalled and thoroughly disappointed having wasted my time piddling with this can of peaches. A simple IQ test would solve 90% of the company’s problems. Y’all have a good day now ya hear? 😒
Stopped working !
by O_GreatOne on 2019/12/02 17:36
It used to work fine ... all of a sudden (maybe latest iOS upgrade ) the app launches .. you see the lighthouse and then closes (crash )! Tried many times and even reinstalled ! Oh well .. that’s the end of this app .. I’ll switch to ghost thingy
...
by mesteost on 2019/12/02 07:28
Boring
Not sure of this product
by RVn2GR8Adventures on 2019/12/02 03:05
So I joined Norton since our antivirus software had ended. It said I could use up to 5 devices. So here I am, I downloaded VPN and had nothing but issues since . I had to delete off my phone and am afraid on putting this back on. There are so many apps for Norton that I really have no idea what to use. Before actually deleting off my phone, I tried turning this off but it turned itself on automatically and it did this back and forth for a bit until I got more weirded out by it that I just deleted it. Then I am trying to post on Craigslist and I get this error that states, “It appears your browser is using an older and less secure cryptographic protocol (TLS 1.0). For online safety, we recommend you to upgrade it as soon as possible.” I have never had this kind of error before .... so now does this mean my phone is toast? Have I been hacked? Not too happy at the moment.
Your Welcome
by LilMemi on 2019/12/01 17:57
It kept my account safe and help me a lot with scammers
Mike Reagan
by FloridaMarine03 on 2019/12/01 17:18
The app seems to work as it is intended, but when I go to certain web sites that are safe, unless I turn it off, it will not access the content of the whole site.
CONNECTION!!!
by Tobinsmom on 2019/12/01 12:35
When I downloaded this game it lagged.A lot.I deleted it and then installed it again.It was ok then.But I just got a new 📱 and it never lags,so maybe it’s the game?I’m sorry,but can you please fix this?
NOT APPLICABLE
by 😍😍💚💚💚💚💕💕💕 on 2019/12/01 06:34
I am not paying for The Norton secure VPN. How Pathetic are the these people. People don’t have to pay for these things. Can they be any more Pathetic and Naive. How Dumb are these PEOPLES.
Good for VPN
by Ghost leader 70 on 2019/12/01 05:44
It works for me.
👎
by andy@16e40 on 2019/12/01 01:35
HORRIBLE APP DOES NOT DO WHAT IT SAYS IT DOES ALSO STEALS YOUR MONEY AND INFORMATION. DO NOT DOWNLOAD!! Not safe !!
No Tutorial on how to set it up
by Ryan Traham on 2019/11/30 08:40
Title states my problem but overall greatest VPN EVER!!!!!!!!!!!😃😃😃☺️☹️🥰😍😘😛
Can’t beat the service
by WJSouthampton on 2019/11/30 00:56
Long standing leader in the internet security industry!
The amount of money few each year 😡
by i fislie the money usage on 2019/11/30 00:43
I had my free trial expire months ago and now it makes me pay because I got this app last year on this very same date.I think the app should be free you money hogs.😡😡😡😡😡😡😡😡😡😡😡😡😠😠😠😠😠😠😠😤😤😤😤😤
No click
by lukieop on 2019/11/29 23:35
I can’t click anything ! I really hope yuu oh can fix it😅
Stop
by Lost all no more money on 2019/11/29 23:31
Stop trying to hack people! All you want is a card number to rip people off!
Trash.
by nickname09213 on 2019/11/29 20:58
This app is trash. Horrible
I want a refund ... NOW
by Shea Pheonix on 2019/11/29 16:32
I didn’t even want this subscription. I was charged without any notice or any option to confirm before purchase. I’m NOT happy and now I’m financially set back. I suggest you send a message to your subscribers BEFORE you take their money so they know it’s happening and are able to mange what they spend. Give me back my money. And if you don’t, my social security will
Works great once you get it set up
by 5whiskey on 2019/11/29 11:44
Getting set up, logging into your norton account, and using this takes a little while. To be fair I also had spotty internet service. Now that it works it works great. I’d rather trust norton as a vpn service than some random shadow company.
Norton VPN for laptop
by headhunt69 on 2019/11/28 19:30
The VPN for my iPhone works great. The Norton VPN on my laptop randomly turns off and requires me to re-login. Very annoying. I have uninstalled and deleted all data/folders and reinstalled to no avail. Norton tech will not give me any help unless I allow someone from India who I do not know and I doubt Norton has any idea who they are, to connect to my computer. Very poor tech support. A VPN is supposed to function when you want it to not when it feels like it.
Doesnt work on my iPhone 7 anymore
by SpyTik on 2019/11/27 22:56
Doesnt work on my iPhone 7 anymore
Sleeping Better
by Huntdatdeer on 2019/11/27 02:19
Before this App I worried about breeches on my phone , tables, and computers. Being in the Commercial Real Estate business my information is sacred and real estate services sell our email and other information daily. I now sleep better and worry less about unknown internet connections during my work day and travel activities. Thank You and keep improving this app it’s Got My Vote!
Pleased with Norton
by hywayman7 on 2019/11/26 17:37
I feel more secure and safe from hackers since I’ve added VPN.Thanks
Cannot use with Amazon fire stick
by cskretzer19 on 2019/11/24 15:35
Overall this is good VPN but it cannot be used with a FireStick. I have to use another one for this. I need one that Will do this as well as all my other connected devices. I will not renew next year, Ford this reason unless this is rectified
Excellent
by Mr.oooouuuu1200 on 2019/11/24 10:48
Works great
Confused
by FamilyTribe on 2019/11/23 22:11
I enjoy knowing my phone is protected, but I have to constantly turn it on...
Very slow connections
by Notemakermom on 2019/11/23 16:18
I am having an issue with extremely slow connections on my iPhone. I didn’t have an issue before getting the Norton’s 360 with VPN. My apps are basically useless unless I want to wait a long time and hope they will upload. My weather radar seldom loads. I’m definitely not happy with this.
I’m a novice, but...
by CIA 007 on 2019/11/22 03:10
I really like this Norton VPN et al. I’m so happy to be virtually invisible when I’m on Wi-Fi in my own home that I haven’t noticed anything the app is doing. Norton, I’m so glad you teamed up with LifeLock. Thanks bunches!
Seems okay
by Alex the Author on 2019/11/21 21:39
I’ve read reviews about this app and I’m unsure now about it. Plus, it drained a lot of my battery. I went from about 80% to almost 50% in a few hours and my phone normally never drained that fast before. I don’t know if it’s because I was using my phone for some time or if the app killed my battery but I’ll keep it for a couple of days to see what’s going on.
cancel a subscription
by Vantaya1 on 2019/11/20 14:54
How do I cancel a subscription
Your Decision
by Northern Frustration on 2019/11/19 22:17
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
Not dependable
by DWJ777 on 2019/11/19 17:15
I got this app as part of my Norton lifelock purchase. Works great on my laptop and cell. Doesn’t work consistently on my iPad. Don’t have the malware scan or vpn included. Fortunately I purchased these features separately prior. In addition I have to check often to insure the software is working. Why is the software so unreliable on the IPad
Connection
by Jos-wor on 2019/11/19 15:41
Why does it disconnect when my phone is on lockdown. Please fix this ASAP because you promised me that it’s the best. Most of the Norton apps are doing its job. I pay for the best so do your best to protect my phone and wifi security
Love it very much
by FISH~SOMETHING WORSE~ on 2019/11/19 13:01
I love having the protection in today’s world.thank you Norton.I highly recommend Norton 360 deluxe on all your devices.
Real Security
by BShay559 on 2019/11/19 05:14
Works great, I’m very happy with all the norton security apps I use. I’ve only had to reconnect the vpn once after installing the app two weeks ago.
Big brat
by Artbrat13 on 2019/11/18 20:16
Enjoy knowing I have one more level of security in this wired world. No real problems installing on devices. Recommend thus far.
Big problems
by hahattie on 2019/11/17 22:33
I paid for and installed the Norton VPN a few months ago, and it worked great most of the time. A couple of days ago it would not work, so I uninstalled the app and tried to reinstall it. It will not reinstall no matter what I do. My Norton security tells me to install the app, but it will not load. Hopefully this problem can be resolved as I would like to use this for security. ☹️
Value failed!!!!
by WarEagleStouty on 2019/11/17 21:34
I am very familiar with the Norton brand and what it has to offer, I’ve used and subscribed for years, but this experience has left me questioning what I have paid for. The purpose of a VPN is to keep me secure BUT if I keep having to turn it off just to have a connection or to use certain apps, what is the point???? Highly dissatisfied!!!
Unfair
by oaklandVader24 on 2019/11/17 18:59
Norton app made it very difficult to unsubscribe, as I attempted to avoid paying another year. I was charged and tried not to be,
Works but a little annoying
by Morph_Burg on 2019/11/17 08:15
VPN works great! I can change my ip location, keeps all money transactions secure and encrypted. My only gripe is when I turn it off the app keeps turning back on. A little annoying when setting up new accounts.
Still buggy
by jamesbtex on 2019/11/17 06:34
Norton VPN still has issues. When using Safari on an iPhone some websites I get a message that it can find the server. It seems to have something to do with any pages that use Safari services. I turn off VPN and about 80% of the sites work then... Also VPN will turn itself off sometimes. I use it, but it is still buggy
They are not the best, bu come on, they aren’t bad at all
by Polish rocket(LOL) on 2019/11/17 04:36
Nice
Easy and secure
by gwakwana on 2019/11/16 02:01
The VPN service is awesome. Install was a breeze and I feel so much more secure when I browse the web.
Broken promises
by Snorefixer51 on 2019/11/16 01:02
I had signed up to Norton vpn with the understanding that I could share the service across a few devices but I’m restricted to just my iPhone.
Weeeee
by RJH PinkPoodle on 2019/11/15 20:48
This app was very laggy and glitchy
Excellent Service
by KISSFAN01 on 2019/11/15 04:09
After Nord breach time to go with the pros. You won’t be dissatisfied with this as part of 360. Would like ability to create open vpn profile for my Linux install.
Smart move
by andtruze on 2019/11/14 14:43
Smart move teaming up with Norton outstanding and easy to use. Thank you ☺️... all the underground adds have vanished hurrah...
I’m upset
by dj3k098 on 2019/11/13 05:56
1st off they charged my account and I don’t even remember buying a subscription and then I made an account cuz it’s paid for and I won’t even let me sign in at all like what’s going on
It works
by buissnes man on 2019/11/13 04:40
It’s a really really good VPN
BROKEN!!!
by ìćėÿ on 2019/11/13 01:51
I don’t want to get subscription then I close it and I can’t pass freakkkkkkkkkkkk
SCAMER
by mya😻😻😻 on 2019/11/13 00:55
SOME PEOLPE USE THIS APP TO SCAM PEOPLE PERIOD
A good app
by niyaahhhwiya on 2019/11/12 21:54
App is very good definitely recommend
Mess up
by Mykadabeauty on 2019/11/11 22:28
It mess up and made purchase something and don’t know what
Love it so far
by Bigsmooth1962 on 2019/11/11 20:24
I had been taken, hook, line & sinker by ransomeware. Now I feel more secure on my phone & my PC
Problems
by bigdogquinl on 2019/11/10 19:36
I can’t use business websites and some apps.. Hope work is being done because I have to update about once a week or so.. hope for change or I’m leaving. Sorry not happy with service
Compromised network
by L49652 on 2019/11/10 13:38
Security issue- I was notified that my wi fi is exposing to an attacker and I should a a VPN. I now use Norton secure VPN and the message still exist.
Easy to use
by farmeasy on 2019/11/10 05:47
This app is very easy to use, and I have not had any problems.
Had it for a few days
by Juicy414 on 2019/11/10 02:13
I leave the VPN on and have the app open/running in the background of my iPhone XR and whenever I pull it open a few hours later, it will need to be turned back on. I have noticed the internet speed has slowed down also.
Competing VPN was issue
by BlackSnowOwl on 2019/11/10 01:42
Had Lookout VPN that was competing with this VPN and causing issues. Turned off under General Settings and Norton now works great!
Dope
by Gilli31 on 2019/11/09 19:13
Able to stream fav shows in Canada
Great build from great company! Thank you!
by kolhut on 2019/11/09 07:49
Works great does exactly what it’s supposed to. Important to have a feature like this going forward in today’s mass privacy collection era. Big Data is real and should be of concern. Norton has a good policy regarding your data and usually only discloses data that is requested by order of or subpoena. If you have nothing to hide, great, but still good idea to mask your dealings online. Thanks, Norton great product!
Secure VPN thru Norton
by boston wadi on 2019/11/09 06:04
I love it so far I have not had a problem beside the only thing is watching live TV on HULU that’s the only time that I have to shut it off cause all I have is just a phone NO TV or WIFI so working around this an thru this love it I got the whole package deal with the life lock an I like the updates that it gives before APPLE can even show me that I have a update available an that something is not up to date thank you NORTON
The worst😡
by Mr.cool guy_88 on 2019/11/08 22:21
I’m always trying to get onto safari but when I uninstalled it, it keeps sending me to App Store to re install it. I HATE IT
Abysmally Slow
by Thumms on 2019/11/07 21:51
I used this VPN for all of five minutes before dumping it in the trash and buying Express VPN’s exponentially faster and more secure service, even though Norton‘s was free with my subscription. Pathetic excuse for a VPN with speeds more than 1/10 my normal internet speeds. Express VPN clocks in at nearly 200 Mbps download via the San Francisco servers and the full 12 Mbps upload whereas Norton was a laughingly slow 40Mbps down and 2Mbps up. What a joke. This junk shouldn’t even exist!
Norton Secure VPN is worthless for my iPad
by mollyMcRae on 2019/11/06 22:57
Couldn’t get my VPN to connect. Called Norton and waited 1.5 hours for a tech. After going through an hour of different maneuvers the tech gave up. Told me I needed Level 2 tech support and I would have to wait on hold again. I advise ANYONE who is considering NORTON/LIFELOCK find another company. This has cost me over $300.00 and much wasted time trying to have one simple VPN work. So, If you have the need for security just do not purchase the whole package. A DO NOT WASTE YOUR MONEY ON THEIR VPN.
I love it
by Cj,awesome on 2019/11/06 22:33
I’ve had many different VPN apps but this one is actually worth it, I can get on wifi anywhere I want and have nothing to worry about!!
Very useful
by DeeJay6149 on 2019/11/06 02:29
This app is great and very helpful
Works great
by Guildplayer1 on 2019/11/05 22:29
Works great, i had to travel and it works excellent
Will not leave my iPad!
by Chante baker on 2019/11/05 21:47
I contacted this subscription and removed a million times and it keeps reappearing. Worst app ever downloaded!
It real good
by vhkkfeyo on 2019/11/05 19:40
It will not let me set my VPN on my cell phones
Only get to use it on one thing
by Jfinj on 2019/11/05 03:22
I wish I knew I could only use it on my iPhone only before I did the year subscription. I went to use on my iPad and it said it would transfer the one and only license. I understand between family members or others but it is my Apple ID. Really I can’t use it on all my devices? Lame!
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
Your Decision
by Northern Frustration on 2019/11/19 22:17
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
Inconsistent behavior
by Alakser on 2018/06/09 16:21
I really want to like this product because I use Symantec on all my computers and it is great. Bought it three days ago. Just started using the app and no different than other VPN apps I have tried (like better net) they connect and disconnect continuously especially when I'm traveling and in a different country. Problem with this behavior is when in a web page on which I'm logged in, the session gets lost after disconnecting from VPN and reconnecting. This is very annoying and frustrating. I will continue to monitor the app and come back with additional information.
Great tool for the use
by Foxmartin71 on 2019/04/08 12:36
I have found the tool very reliable for what it’s designed to do. People please remember this is a VPN service and due to controls outside of the vendors quality of service may vary same as the internet. I think performance wise usability get 5 stars. Reliability 4 due to the nature of the beast. The other issue are we all wanted an evolutionary IOS that means the rush to delivery causes some issues. I am all around pleased even with new versions of IOS this product seems stable.
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