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Norton Secure VPN - WiFi Proxy

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Norton secure vpn - WiFi Proxy
Description
Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
Mess up
by Mykadabeauty on 2019/11/11 22:28
It mess up and made purchase something and don’t know what
Love it so far
by Bigsmooth1962 on 2019/11/11 20:24
I had been taken, hook, line & sinker by ransomeware. Now I feel more secure on my phone & my PC
Problems
by bigdogquinl on 2019/11/10 19:36
I can’t use business websites and some apps.. Hope work is being done because I have to update about once a week or so.. hope for change or I’m leaving. Sorry not happy with service
Compromised network
by L49652 on 2019/11/10 13:38
Security issue- I was notified that my wi fi is exposing to an attacker and I should a a VPN. I now use Norton secure VPN and the message still exist.
Professional service
by Breathless20 on 2019/11/10 08:25
Hackers are real, your smartphone probably knows you more better than you do. It’s knows where you are at all times. It’s knows every persons you talk to, and what’s you’ve said to them, it’s has your family photos and your passwords and more. For attackers , it’s a digital passport to access everything they would need to know about a person. Contact CRAIGCYBERGHOST@gmailcom if you ever need a professional Anti spy/malware programming to protect your hacked or unhacked device from bad hackers monitoring your device activities craig helped me out when I was hacked by unknown hacker to access my all my data’s ... with one link sent he wiped all the virus out of my device also help me track down the location of the hacker he’s a professional
Easy to use
by farmeasy on 2019/11/10 05:47
This app is very easy to use, and I have not had any problems.
Had it for a few days
by Juicy414 on 2019/11/10 02:13
I leave the VPN on and have the app open/running in the background of my iPhone XR and whenever I pull it open a few hours later, it will need to be turned back on. I have noticed the internet speed has slowed down also.
Competing VPN was issue
by BlackSnowOwl on 2019/11/10 01:42
Had Lookout VPN that was competing with this VPN and causing issues. Turned off under General Settings and Norton now works great!
Dope
by Gilli31 on 2019/11/09 19:13
Able to stream fav shows in Canada
Great build from great company! Thank you!
by kolhut on 2019/11/09 07:49
Works great does exactly what it’s supposed to. Important to have a feature like this going forward in today’s mass privacy collection era. Big Data is real and should be of concern. Norton has a good policy regarding your data and usually only discloses data that is requested by order of or subpoena. If you have nothing to hide, great, but still good idea to mask your dealings online. Thanks, Norton great product!
Secure VPN thru Norton
by boston wadi on 2019/11/09 06:04
I love it so far I have not had a problem beside the only thing is watching live TV on HULU that’s the only time that I have to shut it off cause all I have is just a phone NO TV or WIFI so working around this an thru this love it I got the whole package deal with the life lock an I like the updates that it gives before APPLE can even show me that I have a update available an that something is not up to date thank you NORTON
The worst😡
by Mr.cool guy_88 on 2019/11/08 22:21
I’m always trying to get onto safari but when I uninstalled it, it keeps sending me to App Store to re install it. I HATE IT
Abysmally Slow
by Thumms on 2019/11/07 21:51
I used this VPN for all of five minutes before dumping it in the trash and buying Express VPN’s exponentially faster and more secure service, even though Norton‘s was free with my subscription. Pathetic excuse for a VPN with speeds more than 1/10 my normal internet speeds. Express VPN clocks in at nearly 200 Mbps download via the San Francisco servers and the full 12 Mbps upload whereas Norton was a laughingly slow 40Mbps down and 2Mbps up. What a joke. This junk shouldn’t even exist!
Norton Secure VPN is worthless for my iPad
by mollyMcRae on 2019/11/06 22:57
Couldn’t get my VPN to connect. Called Norton and waited 1.5 hours for a tech. After going through an hour of different maneuvers the tech gave up. Told me I needed Level 2 tech support and I would have to wait on hold again. I advise ANYONE who is considering NORTON/LIFELOCK find another company. This has cost me over $300.00 and much wasted time trying to have one simple VPN work. So, If you have the need for security just do not purchase the whole package. A DO NOT WASTE YOUR MONEY ON THEIR VPN.
I love it
by Cj,awesome on 2019/11/06 22:33
I’ve had many different VPN apps but this one is actually worth it, I can get on wifi anywhere I want and have nothing to worry about!!
Very useful
by DeeJay6149 on 2019/11/06 02:29
This app is great and very helpful
Works great
by Guildplayer1 on 2019/11/05 22:29
Works great, i had to travel and it works excellent
Will not leave my iPad!
by Chante baker on 2019/11/05 21:47
I contacted this subscription and removed a million times and it keeps reappearing. Worst app ever downloaded!
It real good
by vhkkfeyo on 2019/11/05 19:40
It will not let me set my VPN on my cell phones
Only get to use it on one thing
by Jfinj on 2019/11/05 03:22
I wish I knew I could only use it on my iPhone only before I did the year subscription. I went to use on my iPad and it said it would transfer the one and only license. I understand between family members or others but it is my Apple ID. Really I can’t use it on all my devices? Lame!
VPN
by Flavorystar on 2019/11/05 01:35
When initially added to my Norton account/dashboard the VPN worked okay. However, practically EVERY DAY FOR SOME UNKNOWN REASON the VPN DISCONNECTS FROM MY INTERNET/WIFI SERVICES. The sole purpose in adding this feature to my Norton account was to have privacy. PLEASE EITHER FIX OR EXPLAIN WHY THIS KEEPS HAPPENING. The reason is NEVER MY INTERNET CONNECTION/OR SERVICE PROVIDER.
Performance hog
by bloomingdale161 on 2019/11/04 21:25
This utility is taking up 15% of my phones resources and is draining the battery like mad. I love Norton.... but not that much. And I like the other reviewer also have terrible performance issues. Pages do not load. Pages suddenly shut down. Repeated trys to do one thing.
Repeatedly having to turn back on to keep protection.
by countrygreek on 2019/11/04 11:33
I do not understand why I have to turn the protection back to an On position? The protection should be constant unless manually turned off for some reason!!
Connectivity problems
by Samckv on 2019/11/03 13:56
I installed this and had my kids install it also. We received this as part of an offer through LifeLock. All of us are having problems without WiFi connections since installing. Also getting tons of blocked info with messages like “server not found.” Very unhappy with how it’s impacting my use.
Renders mobile apps useless
by Campingdaddy on 2019/11/03 12:41
I had to remove Norton VPN and Norton Security from my iPhone 7 and iPad. Chrome, Safari, Gmail, Google Maps, and other apps would not connect either via WiFi nor cellular. Norton VPN would not let me turn it off, so I removed completely. I will say that Norton 360 works fine on my home computer, just not on an IOS device.
Garbage
by Lumartinez17 on 2019/11/03 03:16
This app uses spam/false links on websites to direct people here so they can download their app. If you have to truck people into coming to your app page then something is wrong!! Smh
Great app!!!!!
by The extreme hunter on 2019/11/03 01:49
Love this VPN
Acoustic Interference
by GADR21 on 2019/11/02 16:18
Very happy with the app! Hope to see more protection against acoustic interference from the industry as a whole. It seems my ears ring worse when I carry my cell around, but, I still need to keep it with me.
Norton VPN
by Bill 8723 on 2019/11/02 16:11
Work fine on my iPhone but on my iPad Pro it only connects intermittently Norton admits to having issues with VPN. One if their troubleshooting recommendations is to logout, wait for a while and then log back in. If that does not work reinstall the app and try again. If this is not resolved I will not renew and may request a refund.
Love It & Hate It Too
by PC5G/S on 2019/11/02 04:03
I agree with the comments posted by kidztested, I totally hate it that it automatically turns ON by itself even after I selected/turned it OFF. Furthermore, it takes longer to connect to the internet when it’s activated....very frustrating!!!!🤬😠😡
Have to keep uninstalling and reinstalling
by dingledurble on 2019/11/01 23:43
I had to uninstall all norton services, multiple times, because they weren’t working properly. Especially with the VPN.
I seriously want your app canceled and off my phone. Seriously
by Michael C.Carter on 2019/11/01 17:39
I seriously want your app off my phone been trying to cancel won’t let me. It’s seriously pissing me off
Keeps disconnecting
by charlespk77 on 2019/11/01 05:46
Not sure if this product works it keeps turning off. It does not work Craigslist can see my IP address.
Get it Right!!!!
by 5⭐️Diva! on 2019/10/31 19:59
This app is good the only thing is it does not stay on you have to keep checking especially when you go in or out of your home or work place
Wish it would work
by Jd851 on 2019/10/31 14:58
I have paid the annual $39.99 fee but have not been able to login since!
Constant irritating ads
by srube001 on 2019/10/31 10:20
Why am I constantly harassed by Norton?!?! I have purchased their services including VPN, but I am constantly interrupted by their adware telling me that my network is not secure! What the hell?
Contact
by lulunla1 on 2019/10/30 17:36
There is no way to contact you. Do NOT want auto renew or anything about this app. Too many restrictions and no way to cancel! And I want a REFUND for this junk!
My VPN isn’t working on my IPHONE still
by ClassyTexaS on 2019/10/29 03:59
Please contact me to please fix the VPN not connecting on my iPhone
Good
by blakep718 on 2019/10/28 23:00
Just doing this so it’ll stop asking me.
Support is not available
by Mfitz911 on 2019/10/28 20:38
iOS only needs Mobile security according to support. Not satisfied with my annual subscription. Much improvement is needed and phone is much slower after trying to connect with support for a couple of months.
Very Helpful
by J's E iMac on 2019/10/28 16:41
It serves me well. I do not have to be concerned about my information being spread over the WWW !
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Good
by TSDS Pride on 2019/10/28 00:31
Really awesome
VPN
by Walton Family 5 on 2019/10/27 16:56
This is horrible. I can’t cancel. No support
Great in unsecured areas
by Rjdjmama on 2019/10/27 14:52
Only fall back I can find in this app is the speed. I understand it has to be slower in vpn mode, I just don’t like it.
Worked great for two days.
by Marcifyed on 2019/10/27 10:11
Now pages aren't opening from posts in Facebook, but stuck in a loading loop.
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Cannot Cancel Subscription
by sinnbada on 2019/10/26 15:53
This app doesn’t make it easy to cancel the subscription. I tried the App Store there is no option for this specific app and I looked in the app for options and there’s no choice for canceling there’s only choices for spending more. If there were an option in the App Store I wouldn’t be here typing this. It’s a trap don’t waste your time and money on it!
Do not download
by gehghdbkwowjnvhwuu on 2019/10/26 05:54
This app dose not work and do not download
Stole my money
by sulakman on 2019/10/25 06:35
I download the app to try it out so i did the free trial then i didnt like it so i canseled the subscription but as soon as i did the one hundred dollars in my account were gine and the cansel subscription button was gone🤬🤬🤬
Bad application
by Awaxiom on 2019/10/25 00:56
Dont waste your time!!!
Poor and a Waste
by RES1021 on 2019/10/25 00:23
My account says I can use this on more than one account! This is false, I will not be renewing with Norton.
Norton VPN
by JLBuck77 on 2019/10/24 22:54
It was very hard to cancel this subscription and it interfered with the connection to the internet every time it would turn on and off to scan it.
Away from home sustainability for VPN connection
by seehere1 on 2019/10/24 05:26
I am on vacation and staying at a major hotel chain and logged onto the VPN app and made sure my hot spot was on but signal drops and I had to start app again.
Why subscription?!?!
by MAILMAN1 on 2019/10/24 01:08
I don’t like how you have to do an subscription that you have to pay money for it I want better connection but I can’t get none now looks like I’ll be looking for a better one
Hey! Get me off this app! Help!!
by Shellsbells7486 on 2019/10/23 08:41
Is this app free? I accidentally downloaded it. I hope I will not be charged or can have it reserved I don’t even know what to do with this app! I was forced to click on it thinking it would take me to the page I wanted to go to. And now I’m seeing all comments of a subscription and large charges?! I had it literally for a couple hours. Get this away and don’t charge me!!!!!
Muy buena
by maria de todos on 2019/10/22 11:36
Muy buena
Successful
by yannkkee on 2019/10/22 01:57
Awesome app
VPN
by yunghart on 2019/10/21 18:18
Great little piece of software... Thanks... - Robert
Very handy when away from home.
by Brent36918 on 2019/10/21 14:27
This app is great when I’m away and want to use public WiFi securely. The downsides are that not all of my smart device apps work with it and it slows down the speed so I leave it off at home while I am on my secure router. They should add a location feature that turns it on automatically when you leave your home. If they had that I would rate 5 stars.
Great so far!
by Keon Gibson on 2019/10/20 16:28
I’ve had it for about 2 months and everything’s been fine
Canceling
by Yvettejai on 2019/10/20 12:25
Im tryin to cancel and i can’t find where! Can u help me please?
New issue
by laurallllllllllllllleeeeeee on 2019/10/20 12:07
My VPN app is glitching severely’ The VPN on/off circle is glitching back and forth rapidly and not allowing me to turn it on or off. I have had this app almost a year and it just started this today please look into this issue thank you!
Slows everything down
by rlm9124 on 2019/10/20 03:33
I love using it when it works but I’m constantly having to turn it off and on for different program and apps. My son has a different phone but is experiencing the same problem . We just cannot get certain things to load. I appreciate the ease of the off/on capability but wish I could just leave it on all the time.
Booo
by supsybcgxktid on 2019/10/20 03:12
This is trying to kidnap u bendjekrmlbsbsmekekr d. Wnejekekjdoehr. Dean
The seven day Norton trial
by mpoteet on 2019/10/20 00:43
I need to cancel subscription my thank you
Tricks you into the subscription
by ---un--- on 2019/10/19 13:00
I tried to unsubscribe, but when I used the advice from all the articles, it still wouldn’t let me unsubscribe. 😣
I have Norton Security which has a VPN,
by frederick9 on 2019/10/19 05:23
Assume I don’t need this separate app??
There is a promblem
by CREEPERAWWMANN on 2019/10/18 22:31
Am trying to use the app without Buying the subscription and and I can’t because I just want to use the vpn and I have to pay for the subscription and am on iOS
Useless
by Lorenzo Lopopolo on 2019/10/18 18:49
The vpn would never connect
Scam!!
by Frosty9517 on 2019/10/18 15:20
I downloaded this app and agreed to the one week free trial to test it out. It did not work like it wanted it to so when I deleted the app a message appeared asking if I wanted to unsubscribe from for the account. Obviously I did not want to get charged for an app I only used a few days so I hit unsubscribes, the app was deleted and I thought that was the end of that....or so I thought. A couple days later o got a charge of $42.94 on my credit card!!!! Nice to know that they charge you even when you unsubscribe before the one week trial. I will be filing a dispute with my credit card company and getting my money back. F### this company!!! Bunch of scammers!!
Served the purpose
by scottbird7 on 2019/10/18 12:51
I was at a hotel with unsecured WiFi. I installed it since I didn’t want to eat mobile data for the weekend. When I left the hotel on a walk, the VPN remained enabled on the 4g connection. No where in the app was there a preference to only enable it on WiFi, so I had to manually turn it off and on all weekend. I got it for the VPN, not the proxy function. I uninstalled it and canceled the subscription. What an annoyance!
App performance
by iasilwau on 2019/10/18 03:55
Every time I’m NOT protected, this app WARNS ME. That I’m NOT protected. ITSGREAT!!!!
Annoying
by mmmmmmdjfbf on 2019/10/17 02:47
I want to cancel my subscription and it doesn’t let.
A Good Buy
by hb7boneman on 2019/10/16 23:15
Not expensive and very dependable. With a name like Norton behind it, you knot it’s quality. Secure, too.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Can’t even create an account
by kehale on 2019/10/16 13:57
Don’t bother downloading this ‘app’. Cannot enter mobile number, constantly gets error. Bypass the phone number and the screen just draws an infinite loop. Wasted a lot of time :( And the gyrations I had to go through to cancel the subscription! I always thought Norton was first class software - Name Bias.
VPN
by Jos-wor on 2019/10/16 10:59
I love it and feel secure Love it because I feel secure
App
by nanem.101 on 2019/10/15 20:35
Very beneficial app. Keeps you anonymous and no cyber criminals.
Connection issues - [Fixed]
by CigarKid on 2019/10/15 18:24
I’ve had the vpn for awhile and suddenly now it doesn’t want to connect to the Norton vpn server. I don’t want to give up on it yet and I hope to find a resolution to this issue. -Update: I was able to get the issue fixed quickly with Norton customer service.
Terrible for my phone.
by Me uh on 2019/10/15 17:06
The iOS version is terrible. It’s had yet to connect since I add this extension to my phone maybe a couple of weeks ago now however the extension for my computer is awesome. Also the computer version does inform me if say my WiFi disconnects that it’s trying to reconnect the VPN so that’s helpful. Overall though Norton VPN phone extension app in particular needs a lot of work.
Weird
by peteqwe on 2019/10/15 02:17
Tbh I don’t really like this app because if you try and use it to get friends on apps it makes you pay and it’s so stupid so when it asks you to download it you will but then you did it for no reason
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
My worry was unfounded
by Bill in Dallas on 2019/10/15 00:29
I kept delaying getting VPV, for fear it would be too complicated, I was so wrong- it was a piece of cake, being completely protected feels awesome
Makes life simple
by Zsbbrqw on 2019/10/14 18:08
I should have Don this ages ago.
Best
by zayover182 on 2019/10/14 05:08
Best app ever help me watch nba games thanks 🙏🏽
Not worth it
by debgrif on 2019/10/14 00:29
It never wants to connect. It tries and says it is connecting and then times out. While trying it knocks me off mu home wifi. The home wifi won’t connect while the vpn is trying to connect. Si frustrating.
Pls
by /gvvbt on 2019/10/14 00:20
Can you pls don’t let us have to download a app that is called a annoying thing
CAN YOU DO A NON SUBSCRIPTION
by hsjdheiwkhdyd on 2019/10/13 18:48
I’m very annoyed right now I don’t wanna say anything
Good vpn. Terrible customer service.
by Roz2018 on 2019/10/13 15:34
The vpn works ok. Customer service is run through countries where people speak broken english and are hard to understand. Long wait times for an agent is the norm. Avoid.
Fix the connection issues please
by murmur3ur on 2019/10/13 00:32
VPN won’t turn on at all for months, sometimes it works after multiple tries but most the time the service is not available. What’s the point of selling a service when your customer can’t use it at all? Pls fix!
Not useful at all
by 嘟嘟13579246810 on 2019/10/12 23:52
I want to have my refund back, this app is not useful, I just find out there are so many other apps that works far more better than this one. Bad purchase. Delete it on my phone since the day I downloaded it
Same issues as others
by wpayne40 on 2019/10/12 19:32
Come on guys....make it work on iPhone like it should. Lots of resets to get active
A totally and completely average VPN app...
by Lowkey2357 on 2019/10/12 18:15
Either works or it doesn’t. If it works it is OK if it doesn’t you usually have to uninstall to get it to stop blocking your connections. Really not worth the money in my opinion. So the best I can do for this app is two stars and I feel that is being generous. Seems like Symantec has just given up to me. Symantec used to work better back when they gave a crap about their customers.
Just ok
by Ubi Caritas on 2019/10/12 14:26
VPN works flawlessly on IOS devices but marginally on MacOS. I have to input my credentials each time I open VPN on my Mac not so in IOS. VPN blocks adds on YouTube, but sometimes you’ll have to restart the video on your Mac. All in all, it is still worth the price and added security.
Good
by afolly on 2019/10/12 12:01
Liked the protection it gave Me
Plz make it free
by 123aliceee3 on 2019/10/12 02:56
Make it free 😪
Peace of mind, but could be better
by Jack7630 on 2019/10/11 18:42
This VPN is very easy to use and gives me peace of mind in public WiFi. I would rate it higher, except... 1 - I periodically need to toggle airplane mode to get it to connect 2 - It doesn’t play well with Norton Mobile Security (that’s on iOS 12.4.2 - I can’t get NMS to properly install on my 11 Pro Max) 3 - I have too many legitimate web sites that it refuses to open. These tend to be shortened URLs on my city web site. 4 - I still have unresolved performance issues on my Win 10 laptop We’ll see what the next updates do.
Lol I don’t download
by the fartcat on 2019/10/11 06:21
Sub to my yet channel it is of iflies paul lol plz
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Professional service
by Breathless20 on 2019/11/10 08:25
Hackers are real, your smartphone probably knows you more better than you do. It’s knows where you are at all times. It’s knows every persons you talk to, and what’s you’ve said to them, it’s has your family photos and your passwords and more. For attackers , it’s a digital passport to access everything they would need to know about a person. Contact CRAIGCYBERGHOST@gmailcom if you ever need a professional Anti spy/malware programming to protect your hacked or unhacked device from bad hackers monitoring your device activities craig helped me out when I was hacked by unknown hacker to access my all my data’s ... with one link sent he wiped all the virus out of my device also help me track down the location of the hacker he’s a professional
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Good company mediocre App
by headhunt69 on 2018/04/26 13:59
After my review below Norton tech had me try several things including reinstall, which seems to have worked. I rarely lose connection now - great app I like this App but I often lose VPN connection and have no way of knowing since the App does not have option to notify loss of VPN connection. Also must reboot my iPhone 7 sometimes to get a VPN connection. Fix these issues and have definitive 5 star, until then it is a 3 star, but since has Norton behind it, pushes it to 4 star I like the updates to the VPN but the drop of VPN connection has come back and I only find out by checking the APP. I have Norton Core router and wonder if there is a conflict there.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Rating Trends
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App name
Norton secure vpn - WiFi Proxy
Description
Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
Mess up
by Mykadabeauty on 2019/11/11 22:28
It mess up and made purchase something and don’t know what
Love it so far
by Bigsmooth1962 on 2019/11/11 20:24
I had been taken, hook, line & sinker by ransomeware. Now I feel more secure on my phone & my PC
Problems
by bigdogquinl on 2019/11/10 19:36
I can’t use business websites and some apps.. Hope work is being done because I have to update about once a week or so.. hope for change or I’m leaving. Sorry not happy with service
Compromised network
by L49652 on 2019/11/10 13:38
Security issue- I was notified that my wi fi is exposing to an attacker and I should a a VPN. I now use Norton secure VPN and the message still exist.
Professional service
by Breathless20 on 2019/11/10 08:25
Hackers are real, your smartphone probably knows you more better than you do. It’s knows where you are at all times. It’s knows every persons you talk to, and what’s you’ve said to them, it’s has your family photos and your passwords and more. For attackers , it’s a digital passport to access everything they would need to know about a person. Contact CRAIGCYBERGHOST@gmailcom if you ever need a professional Anti spy/malware programming to protect your hacked or unhacked device from bad hackers monitoring your device activities craig helped me out when I was hacked by unknown hacker to access my all my data’s ... with one link sent he wiped all the virus out of my device also help me track down the location of the hacker he’s a professional
Easy to use
by farmeasy on 2019/11/10 05:47
This app is very easy to use, and I have not had any problems.
Had it for a few days
by Juicy414 on 2019/11/10 02:13
I leave the VPN on and have the app open/running in the background of my iPhone XR and whenever I pull it open a few hours later, it will need to be turned back on. I have noticed the internet speed has slowed down also.
Competing VPN was issue
by BlackSnowOwl on 2019/11/10 01:42
Had Lookout VPN that was competing with this VPN and causing issues. Turned off under General Settings and Norton now works great!
Dope
by Gilli31 on 2019/11/09 19:13
Able to stream fav shows in Canada
Great build from great company! Thank you!
by kolhut on 2019/11/09 07:49
Works great does exactly what it’s supposed to. Important to have a feature like this going forward in today’s mass privacy collection era. Big Data is real and should be of concern. Norton has a good policy regarding your data and usually only discloses data that is requested by order of or subpoena. If you have nothing to hide, great, but still good idea to mask your dealings online. Thanks, Norton great product!
Secure VPN thru Norton
by boston wadi on 2019/11/09 06:04
I love it so far I have not had a problem beside the only thing is watching live TV on HULU that’s the only time that I have to shut it off cause all I have is just a phone NO TV or WIFI so working around this an thru this love it I got the whole package deal with the life lock an I like the updates that it gives before APPLE can even show me that I have a update available an that something is not up to date thank you NORTON
The worst😡
by Mr.cool guy_88 on 2019/11/08 22:21
I’m always trying to get onto safari but when I uninstalled it, it keeps sending me to App Store to re install it. I HATE IT
Abysmally Slow
by Thumms on 2019/11/07 21:51
I used this VPN for all of five minutes before dumping it in the trash and buying Express VPN’s exponentially faster and more secure service, even though Norton‘s was free with my subscription. Pathetic excuse for a VPN with speeds more than 1/10 my normal internet speeds. Express VPN clocks in at nearly 200 Mbps download via the San Francisco servers and the full 12 Mbps upload whereas Norton was a laughingly slow 40Mbps down and 2Mbps up. What a joke. This junk shouldn’t even exist!
Norton Secure VPN is worthless for my iPad
by mollyMcRae on 2019/11/06 22:57
Couldn’t get my VPN to connect. Called Norton and waited 1.5 hours for a tech. After going through an hour of different maneuvers the tech gave up. Told me I needed Level 2 tech support and I would have to wait on hold again. I advise ANYONE who is considering NORTON/LIFELOCK find another company. This has cost me over $300.00 and much wasted time trying to have one simple VPN work. So, If you have the need for security just do not purchase the whole package. A DO NOT WASTE YOUR MONEY ON THEIR VPN.
I love it
by Cj,awesome on 2019/11/06 22:33
I’ve had many different VPN apps but this one is actually worth it, I can get on wifi anywhere I want and have nothing to worry about!!
Very useful
by DeeJay6149 on 2019/11/06 02:29
This app is great and very helpful
Works great
by Guildplayer1 on 2019/11/05 22:29
Works great, i had to travel and it works excellent
Will not leave my iPad!
by Chante baker on 2019/11/05 21:47
I contacted this subscription and removed a million times and it keeps reappearing. Worst app ever downloaded!
It real good
by vhkkfeyo on 2019/11/05 19:40
It will not let me set my VPN on my cell phones
Only get to use it on one thing
by Jfinj on 2019/11/05 03:22
I wish I knew I could only use it on my iPhone only before I did the year subscription. I went to use on my iPad and it said it would transfer the one and only license. I understand between family members or others but it is my Apple ID. Really I can’t use it on all my devices? Lame!
VPN
by Flavorystar on 2019/11/05 01:35
When initially added to my Norton account/dashboard the VPN worked okay. However, practically EVERY DAY FOR SOME UNKNOWN REASON the VPN DISCONNECTS FROM MY INTERNET/WIFI SERVICES. The sole purpose in adding this feature to my Norton account was to have privacy. PLEASE EITHER FIX OR EXPLAIN WHY THIS KEEPS HAPPENING. The reason is NEVER MY INTERNET CONNECTION/OR SERVICE PROVIDER.
Performance hog
by bloomingdale161 on 2019/11/04 21:25
This utility is taking up 15% of my phones resources and is draining the battery like mad. I love Norton.... but not that much. And I like the other reviewer also have terrible performance issues. Pages do not load. Pages suddenly shut down. Repeated trys to do one thing.
Repeatedly having to turn back on to keep protection.
by countrygreek on 2019/11/04 11:33
I do not understand why I have to turn the protection back to an On position? The protection should be constant unless manually turned off for some reason!!
Connectivity problems
by Samckv on 2019/11/03 13:56
I installed this and had my kids install it also. We received this as part of an offer through LifeLock. All of us are having problems without WiFi connections since installing. Also getting tons of blocked info with messages like “server not found.” Very unhappy with how it’s impacting my use.
Renders mobile apps useless
by Campingdaddy on 2019/11/03 12:41
I had to remove Norton VPN and Norton Security from my iPhone 7 and iPad. Chrome, Safari, Gmail, Google Maps, and other apps would not connect either via WiFi nor cellular. Norton VPN would not let me turn it off, so I removed completely. I will say that Norton 360 works fine on my home computer, just not on an IOS device.
Garbage
by Lumartinez17 on 2019/11/03 03:16
This app uses spam/false links on websites to direct people here so they can download their app. If you have to truck people into coming to your app page then something is wrong!! Smh
Great app!!!!!
by The extreme hunter on 2019/11/03 01:49
Love this VPN
Acoustic Interference
by GADR21 on 2019/11/02 16:18
Very happy with the app! Hope to see more protection against acoustic interference from the industry as a whole. It seems my ears ring worse when I carry my cell around, but, I still need to keep it with me.
Norton VPN
by Bill 8723 on 2019/11/02 16:11
Work fine on my iPhone but on my iPad Pro it only connects intermittently Norton admits to having issues with VPN. One if their troubleshooting recommendations is to logout, wait for a while and then log back in. If that does not work reinstall the app and try again. If this is not resolved I will not renew and may request a refund.
Love It & Hate It Too
by PC5G/S on 2019/11/02 04:03
I agree with the comments posted by kidztested, I totally hate it that it automatically turns ON by itself even after I selected/turned it OFF. Furthermore, it takes longer to connect to the internet when it’s activated....very frustrating!!!!🤬😠😡
Have to keep uninstalling and reinstalling
by dingledurble on 2019/11/01 23:43
I had to uninstall all norton services, multiple times, because they weren’t working properly. Especially with the VPN.
I seriously want your app canceled and off my phone. Seriously
by Michael C.Carter on 2019/11/01 17:39
I seriously want your app off my phone been trying to cancel won’t let me. It’s seriously pissing me off
Keeps disconnecting
by charlespk77 on 2019/11/01 05:46
Not sure if this product works it keeps turning off. It does not work Craigslist can see my IP address.
Get it Right!!!!
by 5⭐️Diva! on 2019/10/31 19:59
This app is good the only thing is it does not stay on you have to keep checking especially when you go in or out of your home or work place
Wish it would work
by Jd851 on 2019/10/31 14:58
I have paid the annual $39.99 fee but have not been able to login since!
Constant irritating ads
by srube001 on 2019/10/31 10:20
Why am I constantly harassed by Norton?!?! I have purchased their services including VPN, but I am constantly interrupted by their adware telling me that my network is not secure! What the hell?
Contact
by lulunla1 on 2019/10/30 17:36
There is no way to contact you. Do NOT want auto renew or anything about this app. Too many restrictions and no way to cancel! And I want a REFUND for this junk!
My VPN isn’t working on my IPHONE still
by ClassyTexaS on 2019/10/29 03:59
Please contact me to please fix the VPN not connecting on my iPhone
Good
by blakep718 on 2019/10/28 23:00
Just doing this so it’ll stop asking me.
Support is not available
by Mfitz911 on 2019/10/28 20:38
iOS only needs Mobile security according to support. Not satisfied with my annual subscription. Much improvement is needed and phone is much slower after trying to connect with support for a couple of months.
Very Helpful
by J's E iMac on 2019/10/28 16:41
It serves me well. I do not have to be concerned about my information being spread over the WWW !
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Good
by TSDS Pride on 2019/10/28 00:31
Really awesome
VPN
by Walton Family 5 on 2019/10/27 16:56
This is horrible. I can’t cancel. No support
Great in unsecured areas
by Rjdjmama on 2019/10/27 14:52
Only fall back I can find in this app is the speed. I understand it has to be slower in vpn mode, I just don’t like it.
Worked great for two days.
by Marcifyed on 2019/10/27 10:11
Now pages aren't opening from posts in Facebook, but stuck in a loading loop.
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Cannot Cancel Subscription
by sinnbada on 2019/10/26 15:53
This app doesn’t make it easy to cancel the subscription. I tried the App Store there is no option for this specific app and I looked in the app for options and there’s no choice for canceling there’s only choices for spending more. If there were an option in the App Store I wouldn’t be here typing this. It’s a trap don’t waste your time and money on it!
Do not download
by gehghdbkwowjnvhwuu on 2019/10/26 05:54
This app dose not work and do not download
Stole my money
by sulakman on 2019/10/25 06:35
I download the app to try it out so i did the free trial then i didnt like it so i canseled the subscription but as soon as i did the one hundred dollars in my account were gine and the cansel subscription button was gone🤬🤬🤬
Bad application
by Awaxiom on 2019/10/25 00:56
Dont waste your time!!!
Poor and a Waste
by RES1021 on 2019/10/25 00:23
My account says I can use this on more than one account! This is false, I will not be renewing with Norton.
Norton VPN
by JLBuck77 on 2019/10/24 22:54
It was very hard to cancel this subscription and it interfered with the connection to the internet every time it would turn on and off to scan it.
Away from home sustainability for VPN connection
by seehere1 on 2019/10/24 05:26
I am on vacation and staying at a major hotel chain and logged onto the VPN app and made sure my hot spot was on but signal drops and I had to start app again.
Why subscription?!?!
by MAILMAN1 on 2019/10/24 01:08
I don’t like how you have to do an subscription that you have to pay money for it I want better connection but I can’t get none now looks like I’ll be looking for a better one
Hey! Get me off this app! Help!!
by Shellsbells7486 on 2019/10/23 08:41
Is this app free? I accidentally downloaded it. I hope I will not be charged or can have it reserved I don’t even know what to do with this app! I was forced to click on it thinking it would take me to the page I wanted to go to. And now I’m seeing all comments of a subscription and large charges?! I had it literally for a couple hours. Get this away and don’t charge me!!!!!
Muy buena
by maria de todos on 2019/10/22 11:36
Muy buena
Successful
by yannkkee on 2019/10/22 01:57
Awesome app
VPN
by yunghart on 2019/10/21 18:18
Great little piece of software... Thanks... - Robert
Very handy when away from home.
by Brent36918 on 2019/10/21 14:27
This app is great when I’m away and want to use public WiFi securely. The downsides are that not all of my smart device apps work with it and it slows down the speed so I leave it off at home while I am on my secure router. They should add a location feature that turns it on automatically when you leave your home. If they had that I would rate 5 stars.
Great so far!
by Keon Gibson on 2019/10/20 16:28
I’ve had it for about 2 months and everything’s been fine
Canceling
by Yvettejai on 2019/10/20 12:25
Im tryin to cancel and i can’t find where! Can u help me please?
New issue
by laurallllllllllllllleeeeeee on 2019/10/20 12:07
My VPN app is glitching severely’ The VPN on/off circle is glitching back and forth rapidly and not allowing me to turn it on or off. I have had this app almost a year and it just started this today please look into this issue thank you!
Slows everything down
by rlm9124 on 2019/10/20 03:33
I love using it when it works but I’m constantly having to turn it off and on for different program and apps. My son has a different phone but is experiencing the same problem . We just cannot get certain things to load. I appreciate the ease of the off/on capability but wish I could just leave it on all the time.
Booo
by supsybcgxktid on 2019/10/20 03:12
This is trying to kidnap u bendjekrmlbsbsmekekr d. Wnejekekjdoehr. Dean
The seven day Norton trial
by mpoteet on 2019/10/20 00:43
I need to cancel subscription my thank you
Tricks you into the subscription
by ---un--- on 2019/10/19 13:00
I tried to unsubscribe, but when I used the advice from all the articles, it still wouldn’t let me unsubscribe. 😣
I have Norton Security which has a VPN,
by frederick9 on 2019/10/19 05:23
Assume I don’t need this separate app??
There is a promblem
by CREEPERAWWMANN on 2019/10/18 22:31
Am trying to use the app without Buying the subscription and and I can’t because I just want to use the vpn and I have to pay for the subscription and am on iOS
Useless
by Lorenzo Lopopolo on 2019/10/18 18:49
The vpn would never connect
Scam!!
by Frosty9517 on 2019/10/18 15:20
I downloaded this app and agreed to the one week free trial to test it out. It did not work like it wanted it to so when I deleted the app a message appeared asking if I wanted to unsubscribe from for the account. Obviously I did not want to get charged for an app I only used a few days so I hit unsubscribes, the app was deleted and I thought that was the end of that....or so I thought. A couple days later o got a charge of $42.94 on my credit card!!!! Nice to know that they charge you even when you unsubscribe before the one week trial. I will be filing a dispute with my credit card company and getting my money back. F### this company!!! Bunch of scammers!!
Served the purpose
by scottbird7 on 2019/10/18 12:51
I was at a hotel with unsecured WiFi. I installed it since I didn’t want to eat mobile data for the weekend. When I left the hotel on a walk, the VPN remained enabled on the 4g connection. No where in the app was there a preference to only enable it on WiFi, so I had to manually turn it off and on all weekend. I got it for the VPN, not the proxy function. I uninstalled it and canceled the subscription. What an annoyance!
App performance
by iasilwau on 2019/10/18 03:55
Every time I’m NOT protected, this app WARNS ME. That I’m NOT protected. ITSGREAT!!!!
Annoying
by mmmmmmdjfbf on 2019/10/17 02:47
I want to cancel my subscription and it doesn’t let.
A Good Buy
by hb7boneman on 2019/10/16 23:15
Not expensive and very dependable. With a name like Norton behind it, you knot it’s quality. Secure, too.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Can’t even create an account
by kehale on 2019/10/16 13:57
Don’t bother downloading this ‘app’. Cannot enter mobile number, constantly gets error. Bypass the phone number and the screen just draws an infinite loop. Wasted a lot of time :( And the gyrations I had to go through to cancel the subscription! I always thought Norton was first class software - Name Bias.
VPN
by Jos-wor on 2019/10/16 10:59
I love it and feel secure Love it because I feel secure
App
by nanem.101 on 2019/10/15 20:35
Very beneficial app. Keeps you anonymous and no cyber criminals.
Connection issues - [Fixed]
by CigarKid on 2019/10/15 18:24
I’ve had the vpn for awhile and suddenly now it doesn’t want to connect to the Norton vpn server. I don’t want to give up on it yet and I hope to find a resolution to this issue. -Update: I was able to get the issue fixed quickly with Norton customer service.
Terrible for my phone.
by Me uh on 2019/10/15 17:06
The iOS version is terrible. It’s had yet to connect since I add this extension to my phone maybe a couple of weeks ago now however the extension for my computer is awesome. Also the computer version does inform me if say my WiFi disconnects that it’s trying to reconnect the VPN so that’s helpful. Overall though Norton VPN phone extension app in particular needs a lot of work.
Weird
by peteqwe on 2019/10/15 02:17
Tbh I don’t really like this app because if you try and use it to get friends on apps it makes you pay and it’s so stupid so when it asks you to download it you will but then you did it for no reason
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
My worry was unfounded
by Bill in Dallas on 2019/10/15 00:29
I kept delaying getting VPV, for fear it would be too complicated, I was so wrong- it was a piece of cake, being completely protected feels awesome
Makes life simple
by Zsbbrqw on 2019/10/14 18:08
I should have Don this ages ago.
Best
by zayover182 on 2019/10/14 05:08
Best app ever help me watch nba games thanks 🙏🏽
Not worth it
by debgrif on 2019/10/14 00:29
It never wants to connect. It tries and says it is connecting and then times out. While trying it knocks me off mu home wifi. The home wifi won’t connect while the vpn is trying to connect. Si frustrating.
Pls
by /gvvbt on 2019/10/14 00:20
Can you pls don’t let us have to download a app that is called a annoying thing
CAN YOU DO A NON SUBSCRIPTION
by hsjdheiwkhdyd on 2019/10/13 18:48
I’m very annoyed right now I don’t wanna say anything
Good vpn. Terrible customer service.
by Roz2018 on 2019/10/13 15:34
The vpn works ok. Customer service is run through countries where people speak broken english and are hard to understand. Long wait times for an agent is the norm. Avoid.
Fix the connection issues please
by murmur3ur on 2019/10/13 00:32
VPN won’t turn on at all for months, sometimes it works after multiple tries but most the time the service is not available. What’s the point of selling a service when your customer can’t use it at all? Pls fix!
Not useful at all
by 嘟嘟13579246810 on 2019/10/12 23:52
I want to have my refund back, this app is not useful, I just find out there are so many other apps that works far more better than this one. Bad purchase. Delete it on my phone since the day I downloaded it
Same issues as others
by wpayne40 on 2019/10/12 19:32
Come on guys....make it work on iPhone like it should. Lots of resets to get active
A totally and completely average VPN app...
by Lowkey2357 on 2019/10/12 18:15
Either works or it doesn’t. If it works it is OK if it doesn’t you usually have to uninstall to get it to stop blocking your connections. Really not worth the money in my opinion. So the best I can do for this app is two stars and I feel that is being generous. Seems like Symantec has just given up to me. Symantec used to work better back when they gave a crap about their customers.
Just ok
by Ubi Caritas on 2019/10/12 14:26
VPN works flawlessly on IOS devices but marginally on MacOS. I have to input my credentials each time I open VPN on my Mac not so in IOS. VPN blocks adds on YouTube, but sometimes you’ll have to restart the video on your Mac. All in all, it is still worth the price and added security.
Good
by afolly on 2019/10/12 12:01
Liked the protection it gave Me
Plz make it free
by 123aliceee3 on 2019/10/12 02:56
Make it free 😪
Peace of mind, but could be better
by Jack7630 on 2019/10/11 18:42
This VPN is very easy to use and gives me peace of mind in public WiFi. I would rate it higher, except... 1 - I periodically need to toggle airplane mode to get it to connect 2 - It doesn’t play well with Norton Mobile Security (that’s on iOS 12.4.2 - I can’t get NMS to properly install on my 11 Pro Max) 3 - I have too many legitimate web sites that it refuses to open. These tend to be shortened URLs on my city web site. 4 - I still have unresolved performance issues on my Win 10 laptop We’ll see what the next updates do.
Lol I don’t download
by the fartcat on 2019/10/11 06:21
Sub to my yet channel it is of iflies paul lol plz
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Professional service
by Breathless20 on 2019/11/10 08:25
Hackers are real, your smartphone probably knows you more better than you do. It’s knows where you are at all times. It’s knows every persons you talk to, and what’s you’ve said to them, it’s has your family photos and your passwords and more. For attackers , it’s a digital passport to access everything they would need to know about a person. Contact CRAIGCYBERGHOST@gmailcom if you ever need a professional Anti spy/malware programming to protect your hacked or unhacked device from bad hackers monitoring your device activities craig helped me out when I was hacked by unknown hacker to access my all my data’s ... with one link sent he wiped all the virus out of my device also help me track down the location of the hacker he’s a professional
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Good company mediocre App
by headhunt69 on 2018/04/26 13:59
After my review below Norton tech had me try several things including reinstall, which seems to have worked. I rarely lose connection now - great app I like this App but I often lose VPN connection and have no way of knowing since the App does not have option to notify loss of VPN connection. Also must reboot my iPhone 7 sometimes to get a VPN connection. Fix these issues and have definitive 5 star, until then it is a 3 star, but since has Norton behind it, pushes it to 4 star I like the updates to the VPN but the drop of VPN connection has come back and I only find out by checking the APP. I have Norton Core router and wonder if there is a conflict there.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
Usually don’t review
by BeckbBeck on 2019/10/27 07:30
4 stars out of 5. The best out there; far better than Tunnel Bear from Montreal. At libraries in Vancouver, BC which require a statement on using proxy vpn. As most freely-bought vpn are proxy, no shade in the shadow of the cross, so to speak, to casual users. 4G still best for not exposing log-on info when using. A far cry, however, from true VPN, which is not proxy, but portal-to-portal with SecureID. That is why 4 stars. Still ports open I see :-) All good. As I am. Good. My job used to be as open representative for an international users facility in the USA, so I have no secrets online, really. Take care.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
Maybe does it’s job?
by Diestupid on 2019/10/28 13:47
I’m currently deployed attempting to use this to connect back home and not appear where I am. This app is supposedly supposed to change your location, but it doesn’t. Every time I still appear where I am, even with this fully on. Sure wish something I paid $40 for would actually show my location as the point I choose in the US. Other than that, I sure hope it does the rest it’s supposed to do. Guess I’ll never know if my data truly is secure or not. But if my location can’t even be hidden/changed correctly... leads me to believe it’s not.
Rating Trends
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All Versions
3.0
13,017 total
 5
6,450
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2,510
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555
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Current Version (3.3.6)
4.0
12,463 total
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6,359
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2,477
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826
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521
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Version History
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