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Norton Secure VPN - Proxy VPN

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Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
IDk
by Still_1-4Life on 2019/10/20 20:32
I hope this works good
Great so far!
by Keon Gibson on 2019/10/20 16:28
I’ve had it for about 2 months and everything’s been fine
Canceling
by Yvettejai on 2019/10/20 12:25
Im tryin to cancel and i can’t find where! Can u help me please?
New issue
by laurallllllllllllllleeeeeee on 2019/10/20 12:07
My VPN app is glitching severely’ The VPN on/off circle is glitching back and forth rapidly and not allowing me to turn it on or off. I have had this app almost a year and it just started this today please look into this issue thank you!
Slows everything down
by rlm9124 on 2019/10/20 03:33
I love using it when it works but I’m constantly having to turn it off and on for different program and apps. My son has a different phone but is experiencing the same problem . We just cannot get certain things to load. I appreciate the ease of the off/on capability but wish I could just leave it on all the time.
Booo
by supsybcgxktid on 2019/10/20 03:12
This is trying to kidnap u bendjekrmlbsbsmekekr d. Wnejekekjdoehr. Dean
The seven day Norton trial
by mpoteet on 2019/10/20 00:43
I need to cancel subscription my thank you
Tricks you into the subscription
by ---un--- on 2019/10/19 13:00
I tried to unsubscribe, but when I used the advice from all the articles, it still wouldn’t let me unsubscribe. 😣
I have Norton Security which has a VPN,
by frederick9 on 2019/10/19 05:23
Assume I don’t need this separate app??
There is a promblem
by CREEPERAWWMANN on 2019/10/18 22:31
Am trying to use the app without Buying the subscription and and I can’t because I just want to use the vpn and I have to pay for the subscription and am on iOS
Useless
by Lorenzo Lopopolo on 2019/10/18 18:49
The vpn would never connect
Scam!!
by Frosty9517 on 2019/10/18 15:20
I downloaded this app and agreed to the one week free trial to test it out. It did not work like it wanted it to so when I deleted the app a message appeared asking if I wanted to unsubscribe from for the account. Obviously I did not want to get charged for an app I only used a few days so I hit unsubscribes, the app was deleted and I thought that was the end of that....or so I thought. A couple days later o got a charge of $42.94 on my credit card!!!! Nice to know that they charge you even when you unsubscribe before the one week trial. I will be filing a dispute with my credit card company and getting my money back. F### this company!!! Bunch of scammers!!
Served the purpose
by scottbird7 on 2019/10/18 12:51
I was at a hotel with unsecured WiFi. I installed it since I didn’t want to eat mobile data for the weekend. When I left the hotel on a walk, the VPN remained enabled on the 4g connection. No where in the app was there a preference to only enable it on WiFi, so I had to manually turn it off and on all weekend. I got it for the VPN, not the proxy function. I uninstalled it and canceled the subscription. What an annoyance!
App performance
by iasilwau on 2019/10/18 03:55
Every time I’m NOT protected, this app WARNS ME. That I’m NOT protected. ITSGREAT!!!!
Rating
by Piper_lif3 on 2019/10/17 18:53
It really works!
Annoying
by mmmmmmdjfbf on 2019/10/17 02:47
I want to cancel my subscription and it doesn’t let.
A Good Buy
by hb7boneman on 2019/10/16 23:15
Not expensive and very dependable. With a name like Norton behind it, you knot it’s quality. Secure, too.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Can’t even create an account
by kehale on 2019/10/16 13:57
Don’t bother downloading this ‘app’. Cannot enter mobile number, constantly gets error. Bypass the phone number and the screen just draws an infinite loop. Wasted a lot of time :( And the gyrations I had to go through to cancel the subscription! I always thought Norton was first class software - Name Bias.
VPN
by Jos-wor on 2019/10/16 10:59
I love it and feel secure Love it because I feel secure
App
by nanem.101 on 2019/10/15 20:35
Very beneficial app. Keeps you anonymous and no cyber criminals.
Connection issues - [Fixed]
by CigarKid on 2019/10/15 18:24
I’ve had the vpn for awhile and suddenly now it doesn’t want to connect to the Norton vpn server. I don’t want to give up on it yet and I hope to find a resolution to this issue. -Update: I was able to get the issue fixed quickly with Norton customer service.
Terrible for my phone.
by Me uh on 2019/10/15 17:06
The iOS version is terrible. It’s had yet to connect since I add this extension to my phone maybe a couple of weeks ago now however the extension for my computer is awesome. Also the computer version does inform me if say my WiFi disconnects that it’s trying to reconnect the VPN so that’s helpful. Overall though Norton VPN phone extension app in particular needs a lot of work.
Weird
by peteqwe on 2019/10/15 02:17
Tbh I don’t really like this app because if you try and use it to get friends on apps it makes you pay and it’s so stupid so when it asks you to download it you will but then you did it for no reason
Frustrating to use
by dfoxmi on 2019/10/15 01:35
I have issues with it multiple times a day. Seem to have to logout and back in. Often at work I can’t seem to use it at all. Very frustrated. I don’t have time to deal with continual issues.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
2k20 VC
by hahaushankf on 2019/10/15 00:30
I better get my VC bc I came from 2kvc.com or whatever it is.
My worry was unfounded
by Bill in Dallas on 2019/10/15 00:29
I kept delaying getting VPV, for fear it would be too complicated, I was so wrong- it was a piece of cake, being completely protected feels awesome
Makes life simple
by Zsbbrqw on 2019/10/14 18:08
I should have Don this ages ago.
Best
by zayover182 on 2019/10/14 05:08
Best app ever help me watch nba games thanks 🙏🏽
Not worth it
by debgrif on 2019/10/14 00:29
It never wants to connect. It tries and says it is connecting and then times out. While trying it knocks me off mu home wifi. The home wifi won’t connect while the vpn is trying to connect. Si frustrating.
Pls
by /gvvbt on 2019/10/14 00:20
Can you pls don’t let us have to download a app that is called a annoying thing
CAN YOU DO A NON SUBSCRIPTION
by hsjdheiwkhdyd on 2019/10/13 18:48
I’m very annoyed right now I don’t wanna say anything
Good vpn. Terrible customer service.
by Roz2018 on 2019/10/13 15:34
The vpn works ok. Customer service is run through countries where people speak broken english and are hard to understand. Long wait times for an agent is the norm. Avoid.
Fix the connection issues please
by murmur3ur on 2019/10/13 00:32
VPN won’t turn on at all for months, sometimes it works after multiple tries but most the time the service is not available. What’s the point of selling a service when your customer can’t use it at all? Pls fix!
Not useful at all
by 嘟嘟13579246810 on 2019/10/12 23:52
I want to have my refund back, this app is not useful, I just find out there are so many other apps that works far more better than this one. Bad purchase. Delete it on my phone since the day I downloaded it
Same issues as others
by wpayne40 on 2019/10/12 19:32
Come on guys....make it work on iPhone like it should. Lots of resets to get active
A totally and completely average VPN app...
by Lowkey2357 on 2019/10/12 18:15
Either works or it doesn’t. If it works it is OK if it doesn’t you usually have to uninstall to get it to stop blocking your connections. Really not worth the money in my opinion. So the best I can do for this app is two stars and I feel that is being generous. Seems like Symantec has just given up to me. Symantec used to work better back when they gave a crap about their customers.
Just ok
by Ubi Caritas on 2019/10/12 14:26
VPN works flawlessly on IOS devices but marginally on MacOS. I have to input my credentials each time I open VPN on my Mac not so in IOS. VPN blocks adds on YouTube, but sometimes you’ll have to restart the video on your Mac. All in all, it is still worth the price and added security.
Good
by afolly on 2019/10/12 12:01
Liked the protection it gave Me
Plz make it free
by 123aliceee3 on 2019/10/12 02:56
Make it free 😪
Peace of mind, but could be better
by Jack7630 on 2019/10/11 18:42
This VPN is very easy to use and gives me peace of mind in public WiFi. I would rate it higher, except... 1 - I periodically need to toggle airplane mode to get it to connect 2 - It doesn’t play well with Norton Mobile Security (that’s on iOS 12.4.2 - I can’t get NMS to properly install on my 11 Pro Max) 3 - I have too many legitimate web sites that it refuses to open. These tend to be shortened URLs on my city web site. 4 - I still have unresolved performance issues on my Win 10 laptop We’ll see what the next updates do.
Lol I don’t download
by the fartcat on 2019/10/11 06:21
Sub to my yet channel it is of iflies paul lol plz
Disappointed
by Sunshine6161 on 2019/10/10 15:34
I canceled McAfee to go with Norton bec I always liked Norton and thought I’d give it a try. VPN constantly shuts off even when WiFi is connected. Constantly need to go to settings and then open VPN app just to get it to connect. Offer an update and fix this. You offer mobile technology but if it doesn’t work, not worth the money. iPad and iPhone 7 Plus, iOS 13.1.2.
My vbucks
by imhereforfortnite on 2019/10/10 14:20
I DID A VERIFICATION AND IT DOESNT GIVE ME MY VBUCKS YET
very secured
by NurseMo48 on 2019/10/10 13:17
I’ve had many vpn’s like nord , ipvanish etc and I still didn’t feel secured.with Norton life lock I’m secure. Soon as I’ve signed up with Norton 360 LifeLock, I was notified right away that the company “poshmark had my email address.. I called LifeLock and we settle it .I changed all my passwords and secured all my emails.. thank you nortonwith LifeLock for the security I need.
BUYER BEWARE
by sadly dissapoonted on 2019/10/10 02:41
THIS APP REQUIRES USER TO ALLOW NORTON VPN TO MONITOR AND / OR FILTER YOUR DEVICE WHEN USING
Better than most
by Unsure70 on 2019/10/09 12:39
Better than other VPNs that I tried. At least it comes on when I connect unlike some others.
TURNS OFF FREQUENTLY
by Lite Thor on 2019/10/09 05:52
Needs some work to run better...doesn’t do what it supposed to do...needs an overhaul as soon as possible...I realize it’s a free app...but could end up a former app unless you fix the bugs that plague what it supposed to do...
Once again servers not responding!
by Machead on 2019/10/09 01:26
I have a working WiFi connection, but no working VPN
Question
by likeitverymuch2398 on 2019/10/09 00:40
I like Norton VPN. On my older phone I can not do much without it turned on. It also changes settings when not in use. I am not tech savvy so I assume that is what it is supposed to do. I would like it to automatically change areas by itself too. That would be good:)
Old man
by Harry the forgetter on 2019/10/08 21:09
Perfect app for safe internet. Scam stopper 👍😘
VPN failure
by Alpha_57 on 2019/10/08 20:25
I purchased the Norton VPN service on 6/20/19 due to a 30 day trial and the promotion about how necessary the system is in order to protect your ID, etc. The service worked fine until 10/03/19 when I was unable to connect to the internet. I googled the issue from another device and was given several options which allowed me to connect to the web only if I turned off the VPN. I chatted With Norton support who accepted that they were confronting issues with their VPN servers and I was supposed to wait 24 hrs. 36 hrs later I chatted with Norton support and was informed the problem continued and was asked to wait 2 or 3 more days for a resolution. Two days later I was asked to go through the same process as in the two previous occasions i.e. log off / log in, delete app / reinstall app hence I told the support agent that I was done with Norton and asked him to cancel my subscription. I was informed that I had to contact the Apple store because they had a 60 days cancellation policy a they did not make reimbursements. Apple cancelled my subscription and reimbursed me in full.
VPN Issues
by Kato @:)55.com on 2019/10/08 18:31
I heard about Norton VPN from Rush & Sean’s radio programs. I downloaded it on my iPad & iPhone in June. It appears to work fine on the iPad, but I always had to reconnect it on my phone every time I was on a new WiFi. I just got a new iPhone and a new # and cannot get it to connect on the new phone #. What can I do to resolve this problem??
Virus
by asdf is awesome on 2019/10/08 17:27
At first I thought it would block all my viruses but it would not let me get out of it
I like it
by --teedy on 2019/10/08 15:55
I’ve read the early review and although I don’t know as much about IP’s as this other gentleman, I feel much safer and have not had any hacks since purchasing it. I was hacked 3 times this year all the way to my bank account but since getting Norton VPN I have not had a problem. It’s been 2 months so time will tell but I do have peace of mind. The turning off and on issue is real, but I like that I’m notified when it happens and I simply turn it on.
UPDATE: Norton VPN does not protect your privacy!
by SickofWireless on 2019/10/08 13:40
Developers want to help me get connected, but I was already connected to Norton VPN and it DID NOT hide any of my information. Why try again when there are so many other bad reviews??? Does not hide/change my Ip4 & v6 ip addresses, location and service provider. Install it and go to site whatismyipaddress.com and you will see the same info that shows when not running Norton VPN. Why doesn't Norton change the physical location, provider and ip addresses like all the good VPN providers do. I will stay with my Nord VPN...it works well... It also does not a kill switch like most good VPNs that shuts down your internet traffic when the VPN disconnects.
Want my refund
by SwathedRat0 on 2019/10/08 06:58
I canceled the subscription because a child bought it on accident because of a pop up ad and now I got charged again for the app.
Little f**king S**t of a program
by GooseGeeseDucks on 2019/10/08 05:23
Here is a short summary of why I’m mad “hey let’s traumatize people by making them think have a virus so they would for our subscription” “Great Idea! Let’s be total f**king d**kheads!”
Follow me
by jazzany on 2019/10/08 04:36
Latez follow me @jazzny.pimpin
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Norton VPN
by hiweck on 2019/10/07 12:33
A competitive VPN; easy to set up for multiple devices. Provides security without complexity.
Great for open Wi-FI s
by 46JAXSON on 2019/10/06 21:43
What to do in an airport, coffee shop, airplane aloft or doctors office when you need internet? Use a VPN to increase your protection from snoopers. Norton VPN works well and easily, so long as you have plenty of bandwidth available. As is so often the case in such situations, too many people on the same router make it hard to stay connected, especially when you add another layer, like you do with any VPN.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Nice
by Yahudah81 on 2019/10/06 19:52
Only thing it hides too well
Want to give a 5 but....
by Whampum on 2019/10/06 18:09
Frustrating when you think the VPN is connecting automatically when you have connect on demand turned on, but it doesn’t all the time. Not sure why this happens. Also have noticed on my iPad it may take a minute or more for it to connect. However, beyond that love the protection.
Norton VPN is leaking DNS
by dustinthelovejones on 2019/10/05 17:27
I’ve been using Norton Security for over 10 years. But the VPN slows down my iPhone internet extremely. And Norton VPN is leaking my ISP DNS. I’ve tested it with several websites. I’m going to have to switch to another VPN Service.
How do you cancel
by bgwooley on 2019/10/05 15:47
I do not want
Works great -NOT!
by jsk22 on 2019/10/05 04:33
I’m sure my information is safe because it’s impossible to connect to the internet. What a waste.
Secure VPN and Web protection
by Adobe2009 on 2019/10/05 02:13
My Secure VPN stopped working while trying to connect to any Wi-Fi networks secured or not, it just can’t connect. I have read other customers leaving the same comments. Can you guys make a patch and send it to all your customers? What are you guys waiting for?
Connection problems
by Swamp02 on 2019/10/05 01:10
Has issue with connecting to VPN at times. Norton is very aggressive with pushing extra services to the end user. Even during technical chat support (with a wait time of over 30 minutes), they were advertising to enroll with LifeLock.
Hard to set up
by Gramma Gayle on 2019/10/05 00:42
Not sure how to set this up as, what are all of these addresses they are asking for and where do I find them? Finally! But I have no idea what I did🥴
Seems to work
by ADGWalter on 2019/10/04 18:04
Bought norton 360 and norton vpn. I could not get a vpn connection when both were installed. It would say "connecting" for about 3 minutes, then goes back to asking to turn on vpn. Very annoying. Uninstalled the Norton 360 and reinstalled the Norton vpn and yesterday it took a minute or two to connect but so far today it connects and works well.
Not Worth The $
by DWLindenMI on 2019/10/04 12:57
More often than not I have to turn the service off to access the web. Speedy and reliable it is not. Just as bad I now get the “check I’m not a robot” game several times a day. I was better off with the free VPN services. What a disappointment.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
More trouble than it’s worth
by Cruise Wayfarer on 2019/10/04 04:38
Does not work with video streaming services, blocks login attempts for numerous apps and websites, constantly causes WiFi to drop out, deleted and reinstalled the app more times than I can count, now it will not connect at all on my iPad. Support site and FAQs are useless. Save your money and avoid the trouble. P.S. don’t believe them when they say it doesn’t affect device performance or WiFi connectivity. It absolutely Does!
Nice
by Joey0587!! on 2019/10/04 03:09
Love it was able to turn my vpn on I feel protected by the best
VPN
by i viewwer on 2019/10/04 03:05
Worked great for a few weeks now it won’t turn on
Paid for the full year of identity protection...
by Garrett Gleaton on 2019/10/04 02:26
Paid for the full year of identity protection, get the vpn included in that so I gave it a try. As others have said, it try’s to connect,I allow VPN configurations, and it it fails without telling me and is as if I never pressed the connect. Pretty disappointed in this. Not sure if it is compatible with iOS 13. Another thing is I tried to add a phone number for text contact and it showed up with the keyboard and not a phone number pad. You guys should probably fix that. It’s 2019. It’s time to get onboard with the user friendly technology.
Need new update.
by cubancigar1 on 2019/10/04 02:18
Ever time there is a new update the norton keeps kicking me off wifi and stops the connection.
Doesn’t connect
by Mike66047 on 2019/10/04 02:14
The VPN will frequently take several attempts to connect even with a strong WiFi connection, if it connects at all.
Used to be good
by stark105 on 2019/10/04 02:03
Update: now I can’t connect to any internet bc of the VPN not working. This is trash! This was at one point the best app I’ve had. Never any problems. But for about 3-4 weeks it never connects, but when it finally decides to connect it kicks off. Now it will not connect no matter what. I’ve tried the log out, log in, delete the app reinstall the app. Sad that Norton dropped the ball with this product.
Will not connect
by VB__13 on 2019/10/04 01:37
Have updated to latest release & will not connect.
Not hardly worked at all
by txgoerz on 2019/10/04 01:30
It seldom sees my WiFi.....will try to load for minutes at a time and I lose WiFi connectivity.....until I stop the load. Same issue on iPad and iPhone. Really disappointed.
Broken
by iTunesNewBee on 2019/10/04 01:09
The new update makes connecting to WiFi impossible. Please fix it.
Stopped working after ios13 update
by first f th jj on 2019/10/04 00:52
No longer connects after updating to latest iOS. Had to uninstall. Won’t be renewing my subscription
Trying to set up, apparently VPN server has expired certification
by indoorhouseplant on 2019/10/04 00:50
Have spent a stupid amount of time trying to connect this to my Norton subscription, but it won’t connect to the VPN server, which it is now telling me has expired certification. Super reassuring way to start a paid relationship, guys. Get it together.
The vpn server did not respond
by SEY100 on 2019/10/04 00:23
Error
Awesome!
by Dr.Chernobly on 2019/10/03 15:12
Great protection, and helps with using Google and social media apps in countries like China.
Great app
by waynegr69 on 2019/10/03 13:11
Love it as it prompts me of unsecured WiFi. Swipe the notification and sign it and I am protected.
Lost internet on home wifi
by pianoman2k19 on 2019/10/03 07:52
How can I cancel subscription and get a refund? I can't connect to the internet when I connect to my home wifi. All other devices work on the wifi, and when I trouble shot discovered it was this app. I am using another VPN now and would like a refund.
Carl
by 😍🥰😘Jade🤩😇♥️ on 2019/10/03 00:19
I love it it is amazing it is totally worth the money
Confused
by marissa-was-here☕️ on 2019/10/02 21:55
I got a thing on my phone that said required mobile apple clean and it said if I didn’t do it my phone would be locked in a day is this a hack?
Idk
by Pls answer asappppp on 2019/10/02 20:22
How can you stop the free trial ???? Answer asap
Not good
by jerrittl on 2019/10/02 14:27
Slowed my phone down
Great
by Skillet00 on 2019/10/02 12:23
Love it and I feel so secure with it. Thank you for everything
Louisa
by Loubel#3 on 2019/10/01 22:11
Iam very pleased w/this appt It’s great & keeps me on track. No more ‘where when is that next appointment’. I recommend it to anyone whom has a ‘must be there appt. it’s saved my ‘tail’ more than once! I appreciate not having the reminder ‘card’ w/me! Loubel#1
Bad app
by vgfifhehjhg on 2019/10/01 21:34
I DO NOT like this app it makes you pay to use it
Doesn’t work
by mesmaili on 2019/10/01 19:29
I’ve reinstalled and configured this app a number of times, updated to the latest iOS and it still doesn’t work. It worked for maybe the first two days. Support doesn’t even know what the problem is. They continually say that they are working on it with no solution in sight.
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Good company mediocre App
by headhunt69 on 2018/04/26 13:59
After my review below Norton tech had me try several things including reinstall, which seems to have worked. I rarely lose connection now - great app I like this App but I often lose VPN connection and have no way of knowing since the App does not have option to notify loss of VPN connection. Also must reboot my iPhone 7 sometimes to get a VPN connection. Fix these issues and have definitive 5 star, until then it is a 3 star, but since has Norton behind it, pushes it to 4 star I like the updates to the VPN but the drop of VPN connection has come back and I only find out by checking the APP. I have Norton Core router and wonder if there is a conflict there.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
Inconsistent behavior
by Alakser on 2018/06/09 16:21
I really want to like this product because I use Symantec on all my computers and it is great. Bought it three days ago. Just started using the app and no different than other VPN apps I have tried (like better net) they connect and disconnect continuously especially when I'm traveling and in a different country. Problem with this behavior is when in a web page on which I'm logged in, the session gets lost after disconnecting from VPN and reconnecting. This is very annoying and frustrating. I will continue to monitor the app and come back with additional information.
Great tool for the use
by Foxmartin71 on 2019/04/08 12:36
I have found the tool very reliable for what it’s designed to do. People please remember this is a VPN service and due to controls outside of the vendors quality of service may vary same as the internet. I think performance wise usability get 5 stars. Reliability 4 due to the nature of the beast. The other issue are we all wanted an evolutionary IOS that means the rush to delivery causes some issues. I am all around pleased even with new versions of IOS this product seems stable.
App is inconsistent.
by Update-fail on 2017/09/08 12:44
The main problem with this application is that the app randomly doesn't open. This requires removal and reinstall if the app, which is time consuming. I've had days where I had to load it every time I used public wifi when traveling , which is a pain. Another problem is that there are times when it is open and despite how many times you try, you cannot get it to turn on---- which requires another removal and reinstall. Those two problems alone prevent this review from being anything, but below average. Finally, when it does work, it drains your battery quickly. Carry a charger with you. 2/5
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Description
Norton secure vpn is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot! ► HELP PROTECT YOUR DEVICE FROM CYBERCRIMINALS When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton secure vpn uses the same encryption technologies that leading banks use to help protect your data. ► BROWSE ANONYMOUSLY Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to! ► CHANGE YOUR LOCATION Just change your virtual location so your IP address can’t be tracked! ► BLOCK AD TRACKERS ADVERTISERS’ TRACKING COOKIES We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time. ► TURN PUBLIC WI-FI INTO PERSONAL HOTSPOT Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private. ------------------------------ The KRACK attack puts Wi-Fi connections at risk. Use Norton secure vpn to help encrypt the information you send and receive, for protection against this new threat. With Norton secure vpn, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity. Going online in public just got better. Get Norton secure vpn and go online in public, more securely and privately. ------------------------------ ► SUBSCRIPTION DETAILS • Norton secure vpn Subscription: Provides more secure connectivity for your mobile device. • 7-day trial requires activation of annual subscription. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment. • Account will be charged for renewal within 24-hours prior to the end of the current period. • You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. • Annual subscription is for one device only. --------------------------------------------- For feedback and suggestions, visit the support forum: http://www.norton.com/wifi_support For a detailed list of features, visit: http://us.norton.com/wi-fi-privacy --------------------------------------------- •Start your 7-day trial* to help protect your Wi-Fi connections now! *7-day trial requires activation of $39.99 annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.
IDk
by Still_1-4Life on 2019/10/20 20:32
I hope this works good
Great so far!
by Keon Gibson on 2019/10/20 16:28
I’ve had it for about 2 months and everything’s been fine
Canceling
by Yvettejai on 2019/10/20 12:25
Im tryin to cancel and i can’t find where! Can u help me please?
New issue
by laurallllllllllllllleeeeeee on 2019/10/20 12:07
My VPN app is glitching severely’ The VPN on/off circle is glitching back and forth rapidly and not allowing me to turn it on or off. I have had this app almost a year and it just started this today please look into this issue thank you!
Slows everything down
by rlm9124 on 2019/10/20 03:33
I love using it when it works but I’m constantly having to turn it off and on for different program and apps. My son has a different phone but is experiencing the same problem . We just cannot get certain things to load. I appreciate the ease of the off/on capability but wish I could just leave it on all the time.
Booo
by supsybcgxktid on 2019/10/20 03:12
This is trying to kidnap u bendjekrmlbsbsmekekr d. Wnejekekjdoehr. Dean
The seven day Norton trial
by mpoteet on 2019/10/20 00:43
I need to cancel subscription my thank you
Tricks you into the subscription
by ---un--- on 2019/10/19 13:00
I tried to unsubscribe, but when I used the advice from all the articles, it still wouldn’t let me unsubscribe. 😣
I have Norton Security which has a VPN,
by frederick9 on 2019/10/19 05:23
Assume I don’t need this separate app??
There is a promblem
by CREEPERAWWMANN on 2019/10/18 22:31
Am trying to use the app without Buying the subscription and and I can’t because I just want to use the vpn and I have to pay for the subscription and am on iOS
Useless
by Lorenzo Lopopolo on 2019/10/18 18:49
The vpn would never connect
Scam!!
by Frosty9517 on 2019/10/18 15:20
I downloaded this app and agreed to the one week free trial to test it out. It did not work like it wanted it to so when I deleted the app a message appeared asking if I wanted to unsubscribe from for the account. Obviously I did not want to get charged for an app I only used a few days so I hit unsubscribes, the app was deleted and I thought that was the end of that....or so I thought. A couple days later o got a charge of $42.94 on my credit card!!!! Nice to know that they charge you even when you unsubscribe before the one week trial. I will be filing a dispute with my credit card company and getting my money back. F### this company!!! Bunch of scammers!!
Served the purpose
by scottbird7 on 2019/10/18 12:51
I was at a hotel with unsecured WiFi. I installed it since I didn’t want to eat mobile data for the weekend. When I left the hotel on a walk, the VPN remained enabled on the 4g connection. No where in the app was there a preference to only enable it on WiFi, so I had to manually turn it off and on all weekend. I got it for the VPN, not the proxy function. I uninstalled it and canceled the subscription. What an annoyance!
App performance
by iasilwau on 2019/10/18 03:55
Every time I’m NOT protected, this app WARNS ME. That I’m NOT protected. ITSGREAT!!!!
Rating
by Piper_lif3 on 2019/10/17 18:53
It really works!
Annoying
by mmmmmmdjfbf on 2019/10/17 02:47
I want to cancel my subscription and it doesn’t let.
A Good Buy
by hb7boneman on 2019/10/16 23:15
Not expensive and very dependable. With a name like Norton behind it, you knot it’s quality. Secure, too.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Can’t even create an account
by kehale on 2019/10/16 13:57
Don’t bother downloading this ‘app’. Cannot enter mobile number, constantly gets error. Bypass the phone number and the screen just draws an infinite loop. Wasted a lot of time :( And the gyrations I had to go through to cancel the subscription! I always thought Norton was first class software - Name Bias.
VPN
by Jos-wor on 2019/10/16 10:59
I love it and feel secure Love it because I feel secure
App
by nanem.101 on 2019/10/15 20:35
Very beneficial app. Keeps you anonymous and no cyber criminals.
Connection issues - [Fixed]
by CigarKid on 2019/10/15 18:24
I’ve had the vpn for awhile and suddenly now it doesn’t want to connect to the Norton vpn server. I don’t want to give up on it yet and I hope to find a resolution to this issue. -Update: I was able to get the issue fixed quickly with Norton customer service.
Terrible for my phone.
by Me uh on 2019/10/15 17:06
The iOS version is terrible. It’s had yet to connect since I add this extension to my phone maybe a couple of weeks ago now however the extension for my computer is awesome. Also the computer version does inform me if say my WiFi disconnects that it’s trying to reconnect the VPN so that’s helpful. Overall though Norton VPN phone extension app in particular needs a lot of work.
Weird
by peteqwe on 2019/10/15 02:17
Tbh I don’t really like this app because if you try and use it to get friends on apps it makes you pay and it’s so stupid so when it asks you to download it you will but then you did it for no reason
Frustrating to use
by dfoxmi on 2019/10/15 01:35
I have issues with it multiple times a day. Seem to have to logout and back in. Often at work I can’t seem to use it at all. Very frustrated. I don’t have time to deal with continual issues.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
2k20 VC
by hahaushankf on 2019/10/15 00:30
I better get my VC bc I came from 2kvc.com or whatever it is.
My worry was unfounded
by Bill in Dallas on 2019/10/15 00:29
I kept delaying getting VPV, for fear it would be too complicated, I was so wrong- it was a piece of cake, being completely protected feels awesome
Makes life simple
by Zsbbrqw on 2019/10/14 18:08
I should have Don this ages ago.
Best
by zayover182 on 2019/10/14 05:08
Best app ever help me watch nba games thanks 🙏🏽
Not worth it
by debgrif on 2019/10/14 00:29
It never wants to connect. It tries and says it is connecting and then times out. While trying it knocks me off mu home wifi. The home wifi won’t connect while the vpn is trying to connect. Si frustrating.
Pls
by /gvvbt on 2019/10/14 00:20
Can you pls don’t let us have to download a app that is called a annoying thing
CAN YOU DO A NON SUBSCRIPTION
by hsjdheiwkhdyd on 2019/10/13 18:48
I’m very annoyed right now I don’t wanna say anything
Good vpn. Terrible customer service.
by Roz2018 on 2019/10/13 15:34
The vpn works ok. Customer service is run through countries where people speak broken english and are hard to understand. Long wait times for an agent is the norm. Avoid.
Fix the connection issues please
by murmur3ur on 2019/10/13 00:32
VPN won’t turn on at all for months, sometimes it works after multiple tries but most the time the service is not available. What’s the point of selling a service when your customer can’t use it at all? Pls fix!
Not useful at all
by 嘟嘟13579246810 on 2019/10/12 23:52
I want to have my refund back, this app is not useful, I just find out there are so many other apps that works far more better than this one. Bad purchase. Delete it on my phone since the day I downloaded it
Same issues as others
by wpayne40 on 2019/10/12 19:32
Come on guys....make it work on iPhone like it should. Lots of resets to get active
A totally and completely average VPN app...
by Lowkey2357 on 2019/10/12 18:15
Either works or it doesn’t. If it works it is OK if it doesn’t you usually have to uninstall to get it to stop blocking your connections. Really not worth the money in my opinion. So the best I can do for this app is two stars and I feel that is being generous. Seems like Symantec has just given up to me. Symantec used to work better back when they gave a crap about their customers.
Just ok
by Ubi Caritas on 2019/10/12 14:26
VPN works flawlessly on IOS devices but marginally on MacOS. I have to input my credentials each time I open VPN on my Mac not so in IOS. VPN blocks adds on YouTube, but sometimes you’ll have to restart the video on your Mac. All in all, it is still worth the price and added security.
Good
by afolly on 2019/10/12 12:01
Liked the protection it gave Me
Plz make it free
by 123aliceee3 on 2019/10/12 02:56
Make it free 😪
Peace of mind, but could be better
by Jack7630 on 2019/10/11 18:42
This VPN is very easy to use and gives me peace of mind in public WiFi. I would rate it higher, except... 1 - I periodically need to toggle airplane mode to get it to connect 2 - It doesn’t play well with Norton Mobile Security (that’s on iOS 12.4.2 - I can’t get NMS to properly install on my 11 Pro Max) 3 - I have too many legitimate web sites that it refuses to open. These tend to be shortened URLs on my city web site. 4 - I still have unresolved performance issues on my Win 10 laptop We’ll see what the next updates do.
Lol I don’t download
by the fartcat on 2019/10/11 06:21
Sub to my yet channel it is of iflies paul lol plz
Disappointed
by Sunshine6161 on 2019/10/10 15:34
I canceled McAfee to go with Norton bec I always liked Norton and thought I’d give it a try. VPN constantly shuts off even when WiFi is connected. Constantly need to go to settings and then open VPN app just to get it to connect. Offer an update and fix this. You offer mobile technology but if it doesn’t work, not worth the money. iPad and iPhone 7 Plus, iOS 13.1.2.
My vbucks
by imhereforfortnite on 2019/10/10 14:20
I DID A VERIFICATION AND IT DOESNT GIVE ME MY VBUCKS YET
very secured
by NurseMo48 on 2019/10/10 13:17
I’ve had many vpn’s like nord , ipvanish etc and I still didn’t feel secured.with Norton life lock I’m secure. Soon as I’ve signed up with Norton 360 LifeLock, I was notified right away that the company “poshmark had my email address.. I called LifeLock and we settle it .I changed all my passwords and secured all my emails.. thank you nortonwith LifeLock for the security I need.
BUYER BEWARE
by sadly dissapoonted on 2019/10/10 02:41
THIS APP REQUIRES USER TO ALLOW NORTON VPN TO MONITOR AND / OR FILTER YOUR DEVICE WHEN USING
Better than most
by Unsure70 on 2019/10/09 12:39
Better than other VPNs that I tried. At least it comes on when I connect unlike some others.
TURNS OFF FREQUENTLY
by Lite Thor on 2019/10/09 05:52
Needs some work to run better...doesn’t do what it supposed to do...needs an overhaul as soon as possible...I realize it’s a free app...but could end up a former app unless you fix the bugs that plague what it supposed to do...
Once again servers not responding!
by Machead on 2019/10/09 01:26
I have a working WiFi connection, but no working VPN
Question
by likeitverymuch2398 on 2019/10/09 00:40
I like Norton VPN. On my older phone I can not do much without it turned on. It also changes settings when not in use. I am not tech savvy so I assume that is what it is supposed to do. I would like it to automatically change areas by itself too. That would be good:)
Old man
by Harry the forgetter on 2019/10/08 21:09
Perfect app for safe internet. Scam stopper 👍😘
VPN failure
by Alpha_57 on 2019/10/08 20:25
I purchased the Norton VPN service on 6/20/19 due to a 30 day trial and the promotion about how necessary the system is in order to protect your ID, etc. The service worked fine until 10/03/19 when I was unable to connect to the internet. I googled the issue from another device and was given several options which allowed me to connect to the web only if I turned off the VPN. I chatted With Norton support who accepted that they were confronting issues with their VPN servers and I was supposed to wait 24 hrs. 36 hrs later I chatted with Norton support and was informed the problem continued and was asked to wait 2 or 3 more days for a resolution. Two days later I was asked to go through the same process as in the two previous occasions i.e. log off / log in, delete app / reinstall app hence I told the support agent that I was done with Norton and asked him to cancel my subscription. I was informed that I had to contact the Apple store because they had a 60 days cancellation policy a they did not make reimbursements. Apple cancelled my subscription and reimbursed me in full.
VPN Issues
by Kato @:)55.com on 2019/10/08 18:31
I heard about Norton VPN from Rush & Sean’s radio programs. I downloaded it on my iPad & iPhone in June. It appears to work fine on the iPad, but I always had to reconnect it on my phone every time I was on a new WiFi. I just got a new iPhone and a new # and cannot get it to connect on the new phone #. What can I do to resolve this problem??
Virus
by asdf is awesome on 2019/10/08 17:27
At first I thought it would block all my viruses but it would not let me get out of it
I like it
by --teedy on 2019/10/08 15:55
I’ve read the early review and although I don’t know as much about IP’s as this other gentleman, I feel much safer and have not had any hacks since purchasing it. I was hacked 3 times this year all the way to my bank account but since getting Norton VPN I have not had a problem. It’s been 2 months so time will tell but I do have peace of mind. The turning off and on issue is real, but I like that I’m notified when it happens and I simply turn it on.
UPDATE: Norton VPN does not protect your privacy!
by SickofWireless on 2019/10/08 13:40
Developers want to help me get connected, but I was already connected to Norton VPN and it DID NOT hide any of my information. Why try again when there are so many other bad reviews??? Does not hide/change my Ip4 & v6 ip addresses, location and service provider. Install it and go to site whatismyipaddress.com and you will see the same info that shows when not running Norton VPN. Why doesn't Norton change the physical location, provider and ip addresses like all the good VPN providers do. I will stay with my Nord VPN...it works well... It also does not a kill switch like most good VPNs that shuts down your internet traffic when the VPN disconnects.
Want my refund
by SwathedRat0 on 2019/10/08 06:58
I canceled the subscription because a child bought it on accident because of a pop up ad and now I got charged again for the app.
Little f**king S**t of a program
by GooseGeeseDucks on 2019/10/08 05:23
Here is a short summary of why I’m mad “hey let’s traumatize people by making them think have a virus so they would for our subscription” “Great Idea! Let’s be total f**king d**kheads!”
Follow me
by jazzany on 2019/10/08 04:36
Latez follow me @jazzny.pimpin
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Norton VPN
by hiweck on 2019/10/07 12:33
A competitive VPN; easy to set up for multiple devices. Provides security without complexity.
Great for open Wi-FI s
by 46JAXSON on 2019/10/06 21:43
What to do in an airport, coffee shop, airplane aloft or doctors office when you need internet? Use a VPN to increase your protection from snoopers. Norton VPN works well and easily, so long as you have plenty of bandwidth available. As is so often the case in such situations, too many people on the same router make it hard to stay connected, especially when you add another layer, like you do with any VPN.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Nice
by Yahudah81 on 2019/10/06 19:52
Only thing it hides too well
Want to give a 5 but....
by Whampum on 2019/10/06 18:09
Frustrating when you think the VPN is connecting automatically when you have connect on demand turned on, but it doesn’t all the time. Not sure why this happens. Also have noticed on my iPad it may take a minute or more for it to connect. However, beyond that love the protection.
Norton VPN is leaking DNS
by dustinthelovejones on 2019/10/05 17:27
I’ve been using Norton Security for over 10 years. But the VPN slows down my iPhone internet extremely. And Norton VPN is leaking my ISP DNS. I’ve tested it with several websites. I’m going to have to switch to another VPN Service.
How do you cancel
by bgwooley on 2019/10/05 15:47
I do not want
Works great -NOT!
by jsk22 on 2019/10/05 04:33
I’m sure my information is safe because it’s impossible to connect to the internet. What a waste.
Secure VPN and Web protection
by Adobe2009 on 2019/10/05 02:13
My Secure VPN stopped working while trying to connect to any Wi-Fi networks secured or not, it just can’t connect. I have read other customers leaving the same comments. Can you guys make a patch and send it to all your customers? What are you guys waiting for?
Connection problems
by Swamp02 on 2019/10/05 01:10
Has issue with connecting to VPN at times. Norton is very aggressive with pushing extra services to the end user. Even during technical chat support (with a wait time of over 30 minutes), they were advertising to enroll with LifeLock.
Hard to set up
by Gramma Gayle on 2019/10/05 00:42
Not sure how to set this up as, what are all of these addresses they are asking for and where do I find them? Finally! But I have no idea what I did🥴
Seems to work
by ADGWalter on 2019/10/04 18:04
Bought norton 360 and norton vpn. I could not get a vpn connection when both were installed. It would say "connecting" for about 3 minutes, then goes back to asking to turn on vpn. Very annoying. Uninstalled the Norton 360 and reinstalled the Norton vpn and yesterday it took a minute or two to connect but so far today it connects and works well.
Not Worth The $
by DWLindenMI on 2019/10/04 12:57
More often than not I have to turn the service off to access the web. Speedy and reliable it is not. Just as bad I now get the “check I’m not a robot” game several times a day. I was better off with the free VPN services. What a disappointment.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
More trouble than it’s worth
by Cruise Wayfarer on 2019/10/04 04:38
Does not work with video streaming services, blocks login attempts for numerous apps and websites, constantly causes WiFi to drop out, deleted and reinstalled the app more times than I can count, now it will not connect at all on my iPad. Support site and FAQs are useless. Save your money and avoid the trouble. P.S. don’t believe them when they say it doesn’t affect device performance or WiFi connectivity. It absolutely Does!
Nice
by Joey0587!! on 2019/10/04 03:09
Love it was able to turn my vpn on I feel protected by the best
VPN
by i viewwer on 2019/10/04 03:05
Worked great for a few weeks now it won’t turn on
Paid for the full year of identity protection...
by Garrett Gleaton on 2019/10/04 02:26
Paid for the full year of identity protection, get the vpn included in that so I gave it a try. As others have said, it try’s to connect,I allow VPN configurations, and it it fails without telling me and is as if I never pressed the connect. Pretty disappointed in this. Not sure if it is compatible with iOS 13. Another thing is I tried to add a phone number for text contact and it showed up with the keyboard and not a phone number pad. You guys should probably fix that. It’s 2019. It’s time to get onboard with the user friendly technology.
Need new update.
by cubancigar1 on 2019/10/04 02:18
Ever time there is a new update the norton keeps kicking me off wifi and stops the connection.
Doesn’t connect
by Mike66047 on 2019/10/04 02:14
The VPN will frequently take several attempts to connect even with a strong WiFi connection, if it connects at all.
Used to be good
by stark105 on 2019/10/04 02:03
Update: now I can’t connect to any internet bc of the VPN not working. This is trash! This was at one point the best app I’ve had. Never any problems. But for about 3-4 weeks it never connects, but when it finally decides to connect it kicks off. Now it will not connect no matter what. I’ve tried the log out, log in, delete the app reinstall the app. Sad that Norton dropped the ball with this product.
Will not connect
by VB__13 on 2019/10/04 01:37
Have updated to latest release & will not connect.
Not hardly worked at all
by txgoerz on 2019/10/04 01:30
It seldom sees my WiFi.....will try to load for minutes at a time and I lose WiFi connectivity.....until I stop the load. Same issue on iPad and iPhone. Really disappointed.
Broken
by iTunesNewBee on 2019/10/04 01:09
The new update makes connecting to WiFi impossible. Please fix it.
Stopped working after ios13 update
by first f th jj on 2019/10/04 00:52
No longer connects after updating to latest iOS. Had to uninstall. Won’t be renewing my subscription
Trying to set up, apparently VPN server has expired certification
by indoorhouseplant on 2019/10/04 00:50
Have spent a stupid amount of time trying to connect this to my Norton subscription, but it won’t connect to the VPN server, which it is now telling me has expired certification. Super reassuring way to start a paid relationship, guys. Get it together.
The vpn server did not respond
by SEY100 on 2019/10/04 00:23
Error
Awesome!
by Dr.Chernobly on 2019/10/03 15:12
Great protection, and helps with using Google and social media apps in countries like China.
Great app
by waynegr69 on 2019/10/03 13:11
Love it as it prompts me of unsecured WiFi. Swipe the notification and sign it and I am protected.
Lost internet on home wifi
by pianoman2k19 on 2019/10/03 07:52
How can I cancel subscription and get a refund? I can't connect to the internet when I connect to my home wifi. All other devices work on the wifi, and when I trouble shot discovered it was this app. I am using another VPN now and would like a refund.
Carl
by 😍🥰😘Jade🤩😇♥️ on 2019/10/03 00:19
I love it it is amazing it is totally worth the money
Confused
by marissa-was-here☕️ on 2019/10/02 21:55
I got a thing on my phone that said required mobile apple clean and it said if I didn’t do it my phone would be locked in a day is this a hack?
Idk
by Pls answer asappppp on 2019/10/02 20:22
How can you stop the free trial ???? Answer asap
Not good
by jerrittl on 2019/10/02 14:27
Slowed my phone down
Great
by Skillet00 on 2019/10/02 12:23
Love it and I feel so secure with it. Thank you for everything
Louisa
by Loubel#3 on 2019/10/01 22:11
Iam very pleased w/this appt It’s great & keeps me on track. No more ‘where when is that next appointment’. I recommend it to anyone whom has a ‘must be there appt. it’s saved my ‘tail’ more than once! I appreciate not having the reminder ‘card’ w/me! Loubel#1
Bad app
by vgfifhehjhg on 2019/10/01 21:34
I DO NOT like this app it makes you pay to use it
Doesn’t work
by mesmaili on 2019/10/01 19:29
I’ve reinstalled and configured this app a number of times, updated to the latest iOS and it still doesn’t work. It worked for maybe the first two days. Support doesn’t even know what the problem is. They continually say that they are working on it with no solution in sight.
A few suggested ideas
by Ted E Bear In October outside on 2018/05/30 23:27
Can you please allow the ad tracker to not just stop targeted ads but stop all ads together. Also could you allow it to work with Alternate DNS so that the ads do get blocked. I use this app but to avoid the ads in most apps I have to also use AdClear by Seven Networks. I use the DNS based feature only in AdClear as the AdClear DNS feature uses Encrypted DNS that blocks Google based ads and other ads ad well when you ad a custom based DNS such ad Alternate DNS. I would also like you guys to ad a Porn and Adult site blocker in your VPN to avoid kids who need a vpn to say access email for emergencies such as the recent school shootings when some schools block the email ports on the public WiFi. It would be really nice to add filters in your VPN app that can be just like a governor for impulsive people and people who want to avoid the filthy stuff on the web. Otherwise it is a good app.
Better than most
by kidztested on 2019/10/06 21:07
I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night
Needs work
by 2004-2013Corvette on 2017/09/18 03:05
I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.
Doesn’t work, limits phone usability
by mslinscott on 2018/10/14 16:53
This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.
Norton Secure VPN & Norton Services
by Capitalism and Freedom on 2019/04/20 03:12
Norton Secure VPN is a must have for any avid smart phone user. My iPhone is now more secure than ever, and has the latest encryption on the market thanks to Norton Services (Norton Secure VPN, Norton Security, Norton VIP Access, Norton Ad Blocker, and Norton Privacy Manager). I can now do more on my iPhone than ever before, with less worry. Before subscribing to Norton Services my iPhone had weak security, and I was opposed to doing financial work, sending and receiving secure and classified emails, and storing passwords on my iPhone. Nevertheless, I never worry anymore thanks to Norton Services, and I now do all financial transactions, send and receive secure and classified emails, and store passwords on my iPhone without hesitation. I even invest on my iPhone, thanks to Norton Services! There's no other computer security company that I would trust, like I do Norton Symantec Corporation. Thank you, Norton Symantec Corporation for everything!
VPN Configurations Problem
by 69Brothers71 on 2019/09/06 03:43
Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.
Just don’t even bother to download it
by User user 321 on 2018/06/21 04:28
Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!
Not Happy.
by RetMil on 2019/03/18 20:35
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen. One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off. Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Slowness has been addressed
by SaxMan_99 on 2019/06/07 02:53
Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.
Functional, but has its quirks
by ShowMeHackerDan on 2018/12/03 05:25
I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.
A tad frustrated with ability to control the app
by WazeSir on 2019/01/22 22:14
I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.
STOLE MY MONEY
by Dayna.rodri on 2017/10/16 23:42
Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!
Awful VPN
by CSD-83 on 2018/11/22 17:35
I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.
Not bad. Better than Kaspersky.
by Blstrn on 2017/10/03 13:14
I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.
AUPDATE: App Quit working & will Not connect to vpn servers
by Id1047 on 2019/10/04 12:31
Seems problem may have been with Norton VPN servers net. Problem seems to have been resolved overnight. VPN now functioning again. Worked as expected for months then lost ability to connect. Excellent WiFi signal. Running auto connect (was connected to a California server when everything quit). iPhone XS, 512gb memory, iOS 13.1.2. Deleted app and did complete reinstall. No effect. Still no connection (just dancing blue circles). Tried support chat but more than 30 minute wait. Extremely poor performance. Not what I expected from norton product. Not recommended as long as this problem persists. Essentially paying for non functioning app and reduced capability to use phone.
VPN issues
by uc2enter on 2019/05/06 23:33
I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty
This has problems...
by Turbocouch on 2017/10/26 01:18
I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.
Feedback on your app
by Harleydadx2fine on 2018/11/11 16:14
I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??
Some improvements
by Terrell66 on 2019/06/22 21:09
I like this product a lot, when I’m somewhere with a super strong, fast, WiFi. Anything less than perfect and it seems to make my devices slower and glitchy, wifi disconnects all together. Additionally, it would be awesome if, on my cellphone, it could somehow remain active in the background. For example, it’s on when I’m on home wifi, I leave for work, I arrive and automatically join the guest network. I wish it would come back on automatically. Or even if it would work with cell signal. I don’t understand it all well enough to know if this is even possible. It will not download on my Dell laptop at all. But as bad as Microsoft Edge is, that may be to blame more than Norton.
Good company mediocre App
by headhunt69 on 2018/04/26 13:59
After my review below Norton tech had me try several things including reinstall, which seems to have worked. I rarely lose connection now - great app I like this App but I often lose VPN connection and have no way of knowing since the App does not have option to notify loss of VPN connection. Also must reboot my iPhone 7 sometimes to get a VPN connection. Fix these issues and have definitive 5 star, until then it is a 3 star, but since has Norton behind it, pushes it to 4 star I like the updates to the VPN but the drop of VPN connection has come back and I only find out by checking the APP. I have Norton Core router and wonder if there is a conflict there.
Needs Some Minor Issues Ironed Out
by cinenaut on 2019/06/18 23:51
Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.
Have to force close and restart
by cash balances on 2018/10/31 12:22
After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!
After update horribly broke unless you work around
by seriously%}{+{ on 2018/12/16 04:50
Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.
Affects my data service.
by FearlessFarless on 2019/05/08 00:28
I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.
Inconsistent
by Eddie Starwolf on 2018/11/21 20:25
I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.
Turns itself off and exposes your private data
by gryller77 on 2018/10/08 02:00
It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.
Bait and switch
by khi1 on 2019/09/20 19:07
My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.
Long time Norton user
by seewhat23 on 2019/10/07 21:10
This version does not work at all. When it does connect everything locks up. No browser can bring up anything. I’ve used Norton for a long time so I feel I have the right to say this. You are the experts in this field and this is totally unacceptable for your company. I don’t think I have even all the screen windows (parts of program) you are showing in the app store. Please fix immediately!!! We deserve better! Update... I tried removing and reinstalling but with no lock. The last version seemed like it was working ok and I had no connection problems on the net. It did not seem like it slowed anything down either. Since this new version and showing a connection with Life Lock they took the word Lock too far. I’m also not clear on the permission window that ask for certain things to setup configuration. Where can we go that explains the working of this program in detail since there isn’t much in manual configuration. Yes I guess I do have all the windows that are showing in the pictures. I’ve alway enjoyed my Norton programs so when you get something that seemed not ready to put out it’s very disappointing.
Not connecting to my home WiFi
by Bushbob69 on 2018/11/21 03:31
At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?
Reliable name reputation excellence
by MadMax1800 on 2017/08/23 18:35
Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me
Norton VPN renewal through Apple Store
by 1849382746 on 2018/12/05 01:37
I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.
Awesome
by dmv8487 on 2019/08/15 16:04
Ok, so I really like this app and the concept of the app BUT one reason why I won’t give it a 5 star is because I’m paying for this to be turned on and secure my VPN all day and I find it very annoying that I’m having to go into the app and turn it on constantly. If I turn it on, IT SHOULD STAY ON & only turn off if I manually turn it off, but why would I want to even turn it off if I want my phone to constantly be protected? So, for the programmers who have built this app, please fix this issue, I should not have to go into the app to turn it on every so often, if I turn it on it should stay on.
We need SPEEDS
by chillgasm on 2019/09/18 18:45
I’ve been a Norton user for years now. I like the features that you have to offer and at a good price. The only thing I suggest is that you get rid of disconnection bugs and make it FASTER. I would love it if Norton VPN would choose the fastest possible server and if that server is too congested or gets congested then it automatically switches to the next fastest server/location. My mobile carrier has really bad network connections and i need my VPN provider to not make that worse. 4Stars and room for improvement. 3.9 actually but 4 stars. Keep it up.
Outstanding!!!
by TonyF56 on 2018/04/09 12:52
I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.
Works, but then it doesn’t...
by Cryptosporidium 138 on 2019/10/15 01:23
When it wants to work, this is a great app, but very frequently, it begins to not connect to the server in many country... Also, every video streaming service that I’ve tried recognizes this which discredits browsing the internet anonymously. On the computer, this service uses randomized IP addresses for each country, but on the phone, we’re only given one IP address per country... again, not good for browsing the internet anonymously. Norton needs to step up their game with their VPN services before being washed away by other competitors. The AD block doesn’t seem to work at all either or at least from what I’ve seen.
Utter trash.
by Chon Brey on 2018/09/11 15:11
I’ve tried being loyal to Norton for about a year now. Often times, I can’t connect to the VPN for days & even weeks at a time. I’ve been patient with technical difficulties because I know the VPN software is a new step for Norton. Clearly they haven’t had time to polish it up yet. But to be totally honest, most of the time it still won’t connect. This app can’t perform it’s only function (on both the iPhone & Mac version). Finally after not being able to connect all summer with no end in sight, I’m cancelling my subscription & cutting ties with this company. To be honest, I think they all belong under a circus tent. If you want to spend time & money waiting indefinitely for lousy service & an app that won’t do it’s job, I guess I’d recommend this app. If you want a VPN, don’t buy this app. I’ve waited & waited for this company to straighten this stuff out but they can’t seem to do anything right. The only fruit that I can see after a year is time wasted with customer service week after week and money wasted as well as stress & confusion. Norton’s website looks very polished & professional. But don’t be fooled, this service is absolute dog food.
Locks up my internet connection
by subtropical_ken on 2019/03/18 20:43
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
I Love this!
by StuckRama on 2017/09/19 22:34
Can’t understand why people don’t like this. I love it. I experiment with this all the time. I change the location settings all the time. Sometime I set the location to be in Austria or Australia or Germany. I get notifications from sites that I use to sign in again. After that, I get a warning that an attempt was made to sign in from whichever country I am supposed to be in. Shows the app is working perfectly!! Makes me feel a bit more secure. I am not a novice: I know how to evaluate apps. But, this one is useful to secure the WiFi.
Needs Work...
by George6225? on 2019/10/16 20:20
Conflicts with web sites that seem to think the traffic origination is hostile and will crash the connection or not connect at all. Constantly get request from a number of these websites to verify I am not a robot because of the server chosen by VPN to access the website of choice navigating to. It works well, but because of the many unsolved difficulties of the internet it creates more loss of time trying to connect than the value of the app. One can try turning it on when needed, but have found it will conflict with your desire unless a specific sequence is followed, definitely not a simplistic way of operating a VPN.
Awful service!
by Nicholas Barter on 2018/12/21 02:22
The connection is never reliable. First of all, it takes me at minimum 5-10 minutes to connect to the VPN, and over an hour at worst. Being in China, it is critical that I have access to my Gmail and other important services. Even something as simple as checking my emails can be a total hassle; something that should take 2 seconds takes an hour or longer... That being said, even when I do get lucky enough to connect, the VPN usually drops after just 10 minutes! I expected more out of a reputable company like this. And after all this awful service is said and done, they have the audacity to ask you to give them $30 a year once the free trail expires! Seriously?! I wouldn’t pay a dime for this app!
It’s ok - but not prime time
by Colt45acp on 2017/11/20 02:51
I have been using this product for about a week on my iPhone 7 Plus the VPN does not seem stable. What’s really upsetting the only clue the vpn is down is that I get some kind of internet connection lost in whatever app I’m in. The vpn seems stable on my Mac mini. But the tray icon is not adequate to let you know it’s working. My iPad Pro 9.7 seems to work a little better. connection issues seem to have increased in frequency since iOS 11.1.2. That is my opinion but I have noticed more problems on both devices that have the most recent updates. All in All, I would not buy this product again. I purchased it so I could do my banking and credit card management while traveling. I’m confident that when it works, I’m getting safer browsing. However, the up and down nature of the product makes me feel unprotected. It would be nice if the vpn went down if the data streams would stop. I’d rather have an app crash, but sadly norton doesn’t have that feature.
Horrible waste of money
by Sureboy1 on 2018/12/23 21:34
This might be the most problematic app I’ve ever purchased. It frequently prevents my WiFi from working. The blue circles just go around and around and once in a while the VPN will connect, but more frequently it won’t. If it doesn’t, my WiFi doesn’t work. Sometimes, I use “reset network settings” and re-enter my WiFi password. Once in a while that works to get the VPN and WiFi working together and sometimes it doesn’t. I have also tried turning off and on the WiFi. Again, sometimes this works and sometimes it doesn’t. I’m wondering if this promise of security is worth all of the time and frustration I’m putting in to this. There must be a better WiFi VPN that is more reliable and easier to use.
ANNOYING AND UNEXPECTED !
by Juliana Brito Disla J on 2018/07/30 22:34
So, I have been TRYING to download my mp3 juice music AND EVERYTIME I TRY YOUR OBNOXIOUS AD KEEPS POPPING UP! TRY ADVERTISING less since you have many great reviews! It probably you only care about the ads and not other people who don’t want to be annoying from the same thing over and over again ! When I have finally clicked on your app to download it , OH LOOK ! All that ADVERTISING TO PAY FOT A TRIAL ! What’s the big point in trying to advertise more than 1000 times JUST TO LEAD POEPLE WHO ARE TRYING TO DOWNLOAD SOMETHING TO PAY YOU ! We can handle ourselves too! If we had a virus we would know. This makes me infuriated! And besides even if you tried to download and pay for this “enjoyable app” THE AD WILL STILL POP UP! They will never stop ! I would like to speak to the manager please !!!!
Why?
by cowgirlshorses on 2019/08/06 18:25
Worst app I have on my phone or tablet. Why put something out for sale if it doesn’t work & the problems aren’t corrected? I have iPhone 10r. & iPad 6. You can’t get this app to stay connected ever. I leave my house & the phone changes to LTE & the app turns off. Drive down the road, turn it back on, check it & it’s off again! What the heck service are we paying for? We don’t get any service out here from Norton. Sure is a black mark on Norton to not get this working properly after over a year. I’ll have to take my business elsewhere, not to mention no phone number to contact them to cancel your account. So, is this a bait & switch deal? Maybe the FCC needs to know how they handle business & consumers!
On The Fence
by Brhino_Smash on 2018/11/10 02:15
Generally works good on home wifi (Norton Core router), but the “VPN” icon will randomly turn off and I’m not sure whether or not it is still running in the background on iPhone7. Then it’ll randomly disconnect from my wifi and switch itself to cellular data. To fix this, I just open up the the settings and it’ll and just likethat it’ll reconfigure itself and wifi and VPN turn back on for a while I until it happens again. Then when I leave my wifi, switching to cellular data, I have to turn off Norton VPN or else I can’t use any internet. Once it is off, my cellular data works normally.
Most of everything I want
by ESIII on 2018/11/20 03:03
I have had problems with some payment services. In particular, Walmart Pay does not work well while using Walmart wifi and Norton VPN, and Apple Pay in McDonald's. other than the aforementioned, everything else is great! All my previous concerns are history, but I have a new issue. When I turn on my VPN, sometimes the VPN will turn itself off without any help from me. I also have problems starting the VPN when using some free hotspots, or rather, I can’t start it.
Inconsistent behavior
by Alakser on 2018/06/09 16:21
I really want to like this product because I use Symantec on all my computers and it is great. Bought it three days ago. Just started using the app and no different than other VPN apps I have tried (like better net) they connect and disconnect continuously especially when I'm traveling and in a different country. Problem with this behavior is when in a web page on which I'm logged in, the session gets lost after disconnecting from VPN and reconnecting. This is very annoying and frustrating. I will continue to monitor the app and come back with additional information.
Great tool for the use
by Foxmartin71 on 2019/04/08 12:36
I have found the tool very reliable for what it’s designed to do. People please remember this is a VPN service and due to controls outside of the vendors quality of service may vary same as the internet. I think performance wise usability get 5 stars. Reliability 4 due to the nature of the beast. The other issue are we all wanted an evolutionary IOS that means the rush to delivery causes some issues. I am all around pleased even with new versions of IOS this product seems stable.
App is inconsistent.
by Update-fail on 2017/09/08 12:44
The main problem with this application is that the app randomly doesn't open. This requires removal and reinstall if the app, which is time consuming. I've had days where I had to load it every time I used public wifi when traveling , which is a pain. Another problem is that there are times when it is open and despite how many times you try, you cannot get it to turn on---- which requires another removal and reinstall. Those two problems alone prevent this review from being anything, but below average. Finally, when it does work, it drains your battery quickly. Carry a charger with you. 2/5
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3.0
12,380 total
 5
6,099
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2,392
 3
789
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530
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Current Version (3.3.5)
4.0
11,825 total
 5
6,008
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2,359
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775
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496
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