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The vrbo owner Mobile App makes it easy to manage your vacation rental. Stay connected with travelers, manage your bookings, and run your business, anytime and anywhere. NEVER MISS A BOOKING Get alerted every time you receive an inquiry or booking request! You can reply to an inquiry and approve or decline bookings directly from your smartphone. QUICKLY REPLY TO MESSAGES It’s easy to stay connected to guests before, during, or after their booking. You can read and reply to your messages quickly, with all of your conversations in one place. EASILY UPDATE YOUR CALENDAR Add, edit, or cancel a reservation in your calendar in just a few taps. Need to block dates? That’s easy, too. AND MORE Edit your listing, update your house rules and policies, and stay in control with the convenience of an app.
Broken calendar and I can't believe the charge to guests
by Tannern10 on 2020/10/23 20:21
Calendar is broken. All i see is : “Opps. Unfortunately, it appears a network error has occurred. We apologize for the inconvenience, please try again.” I have tried restarting and deleting and re-downloading many times. What's really upsetting is the fee to guests. I've been looking into alternative ways to have guests pay because of the fee. What happened to the VRBO that owners knew and loved? I own multiple properties and am appalled with Homeaway.
VRBO NOT A GOOD PLATFORM any more
by Cody Max on 2020/10/23 10:58
We have been listing as owners for 5 years with VRBO and AIRBNB. While both used to be good platforms, on VRBO, most of our reservation requests are fraudulent. After we respond to an inquiry we get a follow up message from the guest wanting to work out an arrangement to pay cash. Generally, the follow up states they work out of country and their company will only pay by check.
Host
by carolynns cottage on 2020/10/22 14:07
The VRBO is very efficient, user friendly, and superior to other short term rentals apps.
Owner
by Asit jena on 2020/10/21 03:19
App very buggy . Does not work half the time
Great location and property
by fishing college alums on 2020/10/20 00:51
Private pier, views and amazing views from house and pier
Vrbo is the best!
by Andres review on 2020/10/19 15:45
If you want good
Spam issue
by Spam Issues on 2020/10/19 12:31
I have had MANY inquiries to ask if dates are available. A true traveler would look at the calendar to determine if it was open. Then EVERY TIME they want to pay us directly which is obviously a scam. Can you PLEASE do something to protect us?! I do not have this issue on any other websites and it is easier to “report” if there was an issue. Maybe some key words can alert you? THANK YOU !!!! Joey and Patti Commisso
Love Vrbo
by Keegin*** on 2020/10/18 16:45
I get my best bookings from Vrbo. The support is outstanding. If you have multiple rentals it keeps the finances in order which I think is worth paying the fees.
Easy and robust App
by mrworkfromhome on 2020/10/17 15:49
I find the Vrbo owner app to be ready to navigate Ann's it includes most of the features of the full website. There are still some actions that require using the site, but the app makes it easy to communicate with guests, send them documents, and work with my calendar's settings.
Great app
by Thierry 6423 on 2020/10/17 15:21
VRBO has a better service now and their app is really useful for those who can’t log in on a computer frequently. VRBO is also working fairly with owners compare to the main competitor. I recommend you using VRBO fir your short term lease home. All the best !
Upnorthwoods
by upnorthwoods on 2020/10/17 14:55
Rarely have problems and their excellent help desk quickly solves problems
VRBO - Apple App
by MMO - Keen on 2020/10/17 14:38
Slow to update and miserable to edit rates within app.
Double booked
by RAFATR2 on 2020/10/17 02:10
I just had to turn away a potential guest as the room he wanted to reserve has already been reserved by another app and should have been blocked on the VRBO app.
CoHost
by PhuHau on 2020/10/17 00:57
Nice site with many connections.
Been with HomeAway since 2005!
by sweptawaypoconos on 2020/10/16 01:38
Changed my life. Can’t recommend enough!
Messaging system
by dontwant a nick name on 2020/10/16 00:15
Sometime your messaging system we you for communications with clients is really slow and also sometime it gets messages mixed with different clients.
It helps make $$
by Bias B on 2020/10/15 18:30
Annoying it doesn’t use facial recognition to remember your password and log you in. responding to Messages in the tiny text box aloud is kind of annoying as it’s hard to proofread and edit anything that requires. Other than that, it’s handy to have in your pocket to respond your guests questions at a moments notice.
It’s okay
by Adesuyia on 2020/10/15 00:03
I liked the old HomeAway app better. I have to login to the app every couple of days before it logs me out. So, sometimes I miss message alerts from my guests.
Review
by I buck on 2020/10/14 22:52
Love the convenience
Lots of fraud!!!
by GoKwizy on 2020/10/14 19:59
I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone. In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb. I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests.
Not quite good enough
by thomas_250 on 2020/10/14 14:43
Sorry but the Airbnb app and web design is much easier and more user friendly. It is also much better to look at and change settings etc. This is very difficult to navigate and it requires you to have computer access for the majority of the things as the Airbnb website does not require you to have access because the user app for the phone is very user-friendly. I can’t even write a review on your phone app. As it lets me do is give a star rating and no written words.
Hard
by Bulk4sale on 2020/10/14 01:48
Hard to use and cant get prices for people
Easy Communication
by BT Farm on 2020/10/13 18:00
We enjoy and depend on the Owner application to maintain contact with our guests. It makes hosting so easy!
VBRO
by Jimmy_Palm Beach on 2020/10/13 14:02
Very easy very informative application to use on your phone much easier and user-friendly in my opinion than Airbnb!!!!! I’ll add the customer service with VRBO for homeowners is much more efficient much more personal I’m actually thinking about dropping Airbnb totally due to the outstanding service and customer service I received every time I contact VRBO the app is excellent a lot of other companies should look into their platform and contact them to purchase the software from them!!!!!!!
Friendly and Respectful Guest
by Np11122 on 2020/10/12 20:34
Karen and her guest were amazing guests to host. They were polite, respectful, and communicated very well with us. It would be our pleasure to host them again anytime!
Frustrated
by Ak Dre on 2020/10/12 20:34
I have not been getting phone notifications and have lost several bookings because if it!
A little slow, doesn’t refresh and not as easy to use
by MSedensky on 2020/10/12 15:08
The interface seems to be slow and not as user friendly as others. I use it a lot! I have 5 listings. It’s a little hard to figure things out and functions aren’t always at the top of your finger. I wish it was easier to see what payments are coming into your account. Airbnb has it organized so much easier.
Income reports
by deucewildwood on 2020/10/11 18:44
Please make it easier to seem income. Detail and summary. Past and future.
Nice to have but not perfect yet.
by LakeFrontRentals on 2020/10/10 21:45
I have to shut the app down on my iPhone to go to each new message. It glitches. It is great to have, necessary, in fact, but needs improvement.
Vrbo- easy application for owners and guests! $$$
by BenpTN on 2020/10/10 16:22
I have been with VRBO for over three years and I’ve added homes due to the success I’ve had. It’s not that I want to create my own competition in the short term rental business but VRBO has been good to me, honest, & always available -that’s a partner I’m willing to help grow and market! If you want to grow your passive income and get a helping hand in marketing for a reasonable price & incredible organizational way, Vrbo is it!
Host
by 1 happy Camper2 on 2020/10/08 19:52
Good app
Issues loading
by MY LOVER BOY on 2020/10/08 18:35
Overall it’s user friendly. Has issues connecting to the database or something lately and not able to see calendars, inbox, etc. Asks me to try again later which is a bummer when you want to respond quickly..
Love Vrbo
by Karen Kay Parker on 2020/10/08 02:05
Everything is so accessible and easy on this app. Thanks, Karen
Overall great
by Jameson26 on 2020/10/08 00:38
The only thing I don't like is that you can’t see the customers review until you review them. It makes for some messy situations and unfair scores.
Great app
by Famous Beauty Ceo on 2020/10/07 00:57
Very easy to use.
Love the new updates
by Kona Crazy on 2020/10/06 03:42
Fingers crossed that COVID-19 at least calms down, as I am now booked from this December until May 2021 and am close to finish our kitchen remodel, Did the bathroom last Summer! 🤞🤞🤞🤞🤞🤞
Customer service isn’t great
by whysitsodifficult on 2020/10/05 21:36
They haven’t been helpful and almost rude about a couple of issues I’ve had. (Damage deposits and tech issues with their settings). Neither issue has been resolved even though I was I’d receive a call back.
Owner of Abby’s Place
by Ted n Leah on 2020/10/05 17:34
I love VRBO. Their portal is easy to work and customer service great!!
Poor Webpage
by Poor Comm on 2020/10/04 17:06
This webpage is getting to the point that the personalized approach that I was once able to do. Very frustration both parties. Our future guest. And ourselves.
I wish the app had same features as computer log in
by βρπο on 2020/10/04 13:25
Since we use our smartphones more than computers, I wish the VRBO app would have the same functions in the app as it does when using a computer. It’s frustrating when I call VRBO and they inform me that I have to log in to a computer. Who uses computers anymore?
Horrid customer service
by Filled2spill on 2020/10/03 00:18
A guest threw a ranger at our home. I called VRBO and they guided me through the process of cancelling but gave the guests a full refund so I received no payout and they would not allow me to access their security deposit. I paid my housekeepers $259 extra for cleaning up vomit and liquor sprayed all over our place. Stick with Airbnb, Booking.com, or ANYONE other than VRBO.
So handy!!
by Cank2 on 2020/10/01 16:30
This app lets me continue with my life and still take care of business!
Dep policy
by KLRCKR on 2020/10/01 13:12
I absolutely hate the new dep policy. Hate it. Too much trouble and work if there is an issue. I had my first guest ruin a few things. I did. It have a dep then and I never got money. I may switch to another vendor or get a prop manager outside of vrbo. Too bad you made this decision without owner opinion. Kelly Riley
Reviews
by Dragong352006 on 2020/09/29 22:20
Will be amazing if you could let the owners see customers reviews. On there profile.
Oops, network error
by BsAppHaHa on 2020/09/29 13:51
It’s pretty much impossible to manage properties and communicate with customers when you see “ Ooops, unfortunately it appears a network error has occurred...” message on a daily basis. I’m seriously considering using AirBnB only from now on.
App is not working properly
by sonornahomes on 2020/09/28 18:55
I am not able to block the dates I can’t rent it in my calledar and getting a lot or requests I can’t fill .. I don’t knkw wjar is going on but need this fixed ASAP
Needs some updates
by jaded1964 on 2020/09/28 13:42
The app is convenient however needs some improvement in areas.Specifically a more user Owner friendly point to automatically block dates. I have worked with other vacation rentals companies that allowed The Owners app a 1 time input as to the number of days between rentals to allow time for cleaning etc. With Covid a concern and the need to clean and sanitize between rentals. I need an option to automatically block dates before /after reservations on the app to improve instant bookings. I am aware Owners can manually add block dates. It is a waste of Owner time to manually input block dates and if tech Dept can input this more efficient tool for bookings. It would be a real time saver. If other companies have that in their apps I am sure VRBO can do the same...
Much better than AirBnB
by MitchLDbs on 2020/09/28 12:51
The platform runs smoother and not difficult to navigate like Airbnb app. I also feel that as an owner this gives me better control of my home and better communication with my guests.
Great, except the prices owners and renters are charged
by Cbradbaker on 2020/09/28 03:01
Renter fees and owner annual fees are way too high.
Problem with search engine
by Gary Westberg on 2020/09/26 20:07
Need a little help with your customer service I know things are rough but we do need help when you need help thank you Gary
Difficult interface - can’t attach photos .
by Black Night 78163 on 2020/09/26 14:53
The guest cannot send me a picture on the app if they have a question about something in the cabin . Useless app
VRBO vs Others
by MoJoBB's on 2020/09/25 18:45
Hello, So far I just started using this site and there seems to be very limited set up abilities on the app, I can’t even change my profile picture! Also, it would be nice to have the person requesting to stay be required to read and sign off on the house rules before booking so I don’t have to ask them every single time. Additionally I LOVE that Airbnb asks those requesting to book to tell a little bit about themselves and their plans on the getaway. That little bit of information has helped us weed out the party people opposed to the family getaways.
Easy Management App
by Beach Sista on 2020/09/25 10:57
I love the ease of using the app to correspond with and track guest inquiries and bookings - there have been some great updates! Highly recommend using the VRBO owner app.
App lost functionality with new rate calculator
by Ocean Rental on 2020/09/24 14:33
I always have to adjust longer stay quotes in the app and there are glitches that prevent my rate adjustment from saving the first time. I have to repeat the edit several times before it takes. There should also be a way for mid stay cleanings to be automatically included for longer stays at a set cadence by the owner. For a technology company, Vrbo’s owner interface is very low grade.
The Homeaway App
by Photohombre on 2020/09/19 13:52
I like the home away app but I think it would be better if you could have our reviews posted on this app. You need to set up Vrbo review so hosts can see guests travel history before people book our properties. What’s the use in seeing reviews after people book but not before?
Fast and easy to use
by Beech family on 2020/09/16 17:33
This app is great, convenient and easy to use.
Bummed
by kara mcgee on 2020/09/15 05:18
The quality of the people we are getting in our cabin are sub par. I wish you all did better screening.
Lots of annoyances
by mattkharris on 2020/09/14 03:47
It works *fine* but there’s a bunch of annoying things. It logs you out all the time so you don’t get push notifications. Everything loads really slowly (calendar, messaging). The “opportunities” feed hasn’t loaded for weeks and the dashboard feed is full of mostly useless things. And since VRBO doesn’t support co-hosts, you have to share a username and login. If the other person reads a message in your inbox, it’s marked as read and you won’t see it! So I constantly have to check the inbox just in case. Overall it’s just a bunch of annoyances in this app that leave me frustrated.
Tops in their field!
by La Quinta's Best on 2020/09/11 14:00
VRBO is the BEST! It has been a pleasure working with them. They make getting bookings as easy as ever. They also are so Helpful with any questions or concerns we have. I highly recommend them!
VRBO Owner is a good app
by Kgospelfan on 2020/09/10 17:22
VRBO owner it’s a very good app except when you try to use it on your smart phone. It doesn’t appear that all the features available on the iPad are also available on my smart phone. If it weren’t for that, I’d give it 5 stars. Walt Kelly, VRBO Owner user since 2019.
EXCELLENT CUSTOMER SERVICE
by Milwaukee Pulse on 2020/09/10 15:16
I am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!
Not everyone has a new phone!
by Jeanzer58 on 2020/09/08 00:25
Cant download APP because my old IPhone is not iOS 13.0 or greater
We like VRBO but the app is ridiculously glitchy
by totally all nicknames taken on 2020/09/07 04:13
We like VRBO but the app is ridiculously glitchy
So easy!
by Angelina Heart on 2020/09/03 13:57
Wish I had downloaded earlier!
Great website
by Ssv187 on 2020/09/02 13:32
VRBO handles all my booking needs and keeps my unit booked all year long. Good job.
Too much confusion
by Not copesetic on 2020/08/31 14:17
This app is allowing people to request dates that are already booked or are blocked. Secondly, I received notice that I would be penalized for declining a booking??? This booking was declined due to a hurricane which we are on the water & have tidal surge 3-6’ Also have to decline those dates requested that are clearly booked or blocked.
Cancellation directions
by BettyfromRI on 2020/08/30 17:57
My tenant cancels. The directions say to go to the original reservation page and select cancel reservation. However, the cancellation tab is no where to be found. I just want the week freed up for the next renter.you send me a code but when I put it in, you do not direct me to the page where I can answer the renter. Fix these glitches.
So many glitches!
by gigi819 on 2020/08/30 12:12
When I get alerts about the app it is titled “null.” It takes ages to to load a message or when I’ve replied it alerts me as if the guest has replied. Vrbo needs to get it together.
Owner
by abide52 on 2020/08/29 22:07
VRBO IS A GREAT COMPANY TO WORK WITH!
Rvmanager
by yurt manager on 2020/08/28 15:57
Thanks
Owner
by Majestic Acres on 2020/08/27 18:48
Try to make adjustments on VRBO site for availability and it will not allow changes.
Can’t figure out deposits
by postmates12345 on 2020/08/27 17:50
No one told me how to do a deposit. Once I figure out how to do the deposit I plan to lower the minimum night stay . This is just a question about a deposit and not a review
Bugs, not user friendly
by feminist obgyn on 2020/08/26 03:18
This is such a difficult app to work with. The platform is already a challenge and the app itself does little to improve that.
Last update isn’t good
by AmySellsAZ on 2020/08/25 22:22
Can’t pull up my calendars. Just keeps saying my properties aren’t active but they are. Bad update.
Won’t remember ID or PW
by ryan casey on 2020/08/24 16:13
For weeks now the newer updates will not remember my username or password. Huge inconvenience to have to re-enter that information multiple times per day.
Why can’t I block out more than two nights
by Libdev on 2020/08/23 15:23
I can’t seem to block out more than two consecutive nights using my cell phone. Airbnb makes this much easier.
Reply...
by Aunt Barboo on 2020/08/21 16:14
Would like automatic entry from my phone without having to put in email and password! Thanks!
How can I get support to take this property off the site?
by Homebuilders on 2020/08/21 02:51
I have been frustrated by at least the Mobile side of the owners portal. I have a time sure that I listed in 2019 and do not want it listed anymore and I don’t see how I can take it off. It’s very frustrating because I’ve had three costs for it for this year and it isn’t even available under our ownership could someone please contact me at my email of record or by phone? 719-359-1999
Great rental platform
by rvguy2 on 2020/08/21 02:30
Great service. I get a lot of rentals from vrbo.
Reviews
by other owner on 2020/08/16 19:43
You need to get on top of your game where your online interface.
Poor payout quality for host
by hdjejd dns on 2020/08/16 16:12
I’ve only had one booking and am already considering removing my house from the site as a host. I’m very disappointed with the payout delay and the fees associated with hosting. Very poor quality for a host. Payouts should be available immediately.
Better Communication Needed
by bettsnixon11 on 2020/08/13 15:10
VRBO is difficult to use. Client communication is poor.
Overall better than Airbnb
by Htdfh on 2020/08/12 21:01
Their app can be a little more user friendly The calendar could be implied Overall much better than Airbnb experience Vrbo is way better
Awful app
by Debbie352 on 2020/08/10 00:07
Not IPhone user friendly. Can’t see all the tabs to accept a renter. Blocking our phone numbers leaves owners in the dark having no idea who is renting their house. Very greedy company since bought by Expedia. You can’t write your own script. You have to check boxes they design. They claim its to make it more uniform but it’s a nightmare for owners.
Crash and doesn’t sync.
by Nuneiro on 2020/08/08 19:41
Sometimes it crushes or freezes. I updated some rates and didn’t do it. Also they are supposed to block my other two units if someone make a reservation but is not doing it.
Lacks basic functionality
by Feeldyfeeldyfeedly on 2020/08/08 18:44
I’m mystified at all the high ratings for this app. If all you want to do is send and receive messages and make changes to your calendar, then yes it works. But forget anything beyond that. No way to see all your reservations in one place; no way to see payout amounts without hunting for messages from that specific renter; no way to see your overall financial performance, etc., etc., etc. All of these are basic things that owners need. Without them, we might as well just use the website.
Working with Vrbo
by a friend to man... on 2020/08/05 18:47
I am working on my first booking and find the settings are so far quite manageable...
Review:
by Cindy Kae Allen on 2020/08/05 17:42
It’s extremely hard to get through to a real person on VRBO/home away. A 30 minute wait, are longer, is totally uncalled for. I’m not very good on the smart phone and therefore I just have “quick questions “(really). Please add “quick questions “to the tutorial of your phone messages. Thank you very much and I appreciate you asking, and hopefully following through. Good day!
Difficulty
by truly disgustrd on 2020/08/05 17:12
I am having difficulty determining if a renter has reserved our place or not. I cannot find anywhere to get help with this concern.
Almost perfect app !
by Mountain Cabin Rentals on 2020/08/04 13:53
We love this app, however as a property owner, we have a problem with how we now have to send attachments to our guests. It has changed, we used to be able to simply put a check mark on all the relevant attachments that we wanted to send to a guest and then hit send and they would all be sent, now the process takes 3 times longer, as we have to send each individual attachment separately. Please change this feature back to the way you had it please. It was one of our favorite features of the App !! Thanks Regards Alan Craig
Owner app
by AskMeAgainAgain on 2020/08/03 20:03
I have been trying for 5 days to log into owner app. It takes my information and sends me to a board where I can plan my next trip. I just want to be able to respond to people when they inquire about my property. I have deleted the app and downloaded again but it still won’t get me to my owner page
Meh
by definatelynotpdssister on 2020/07/31 16:23
It’s obnoxious that you can’t get traveler details by clicking on the reservation while in the calendar.
Owner
by deweydolldebbie on 2020/07/30 22:36
I received awesome help as a first time owner of a VRBO vacation rental. Thank you
Amazing place... great location.
by chaz11! on 2020/07/29 03:26
This is an amazing place and a great location.
The app keeps prompting me non stop to rate.
by Mr. DCL on 2020/07/28 20:44
So I gave 1 star to make the pop up go away.
Great
by 302SAlarcon on 2020/07/28 03:09
The only thing I would like to change is the ability to change a reservation easier. It should tell you to Check your limits so you don’t think it’s not working.
Handy
by Bette Mck on 2020/07/26 15:55
Nice to be able to quickly respond to renters questions on my phone.
Lacking
by Condo on the beach on 2020/07/26 15:42
So is leaking in controls. No way to mark messages as read.
Payouts are sketchy.
by All done blue on 2020/07/26 01:04
VRBO makes you use them as collector of rental fees. The times for payout are getting longer and they’re not telling you when you’ll get your money.
No good for Owners
by kmrlovesmarco on 2018/09/18 16:46
This app and overall website is not good or user friendly for Owners. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. Lastly VRBO does NOT let the owner communicate directly with the potential renter. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. VRBO does absolutely no background check. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. Again, we want to make sure that our home will be in good hands. I’ve tried sending my phone number and email address and VRBO xxx it out. Earlier this summer I was on holiday and did not respond to an inquiry. Without notification, VRBO put my account on inactive status so potential renters could not see it. Even though I paid my $500 annual fee and I lost 3 months of active advertising. This site is unethical. The fees are ridiculous for the service rendered. If I were a website developer I would definitely create some competition for VRBO & Home Away.
What is up with the MarketPlace feed?
by Owner in Texas on 2018/03/13 23:52
I guess vrbo thinks I want to know every time someone books with another owner. It’s interesting but not actionable information. I mean I can’t change my view, add another room, or change how many people I can accommodate. When I go into the app, it’s usually to respond to a guest, or look at the calendar. But no, vrbo wants me to look at the market feed. Stop trying to make the Marketfeed happen. Why so much prominence on mobile and web site and why are you burying the operational aspects of my business? Inbox, calendar, rates, revenue. When I do want market data, the info I need is not available. The area my house is in is VERY seasonal, so the last 3 months doesn’t do me any good. I want last Summer’s data so I can manage my pricing. I think vrbo needs to do more research with users to understand needs regarding market data.
"Coming Soon"
by Mizfit103 on 2018/05/03 10:41
*Update* I’ve dropped this app from 3 to 2 star. I do not like the constant “Rate Me” pop up. I also tried to edit a future client’s booking request (drop the cleaning fee) and could not do so. I was able to before this new update. If I keep having to go to my browser...why have this thing on my phone? And this “You lost a potential booking?” Most of the time the “lost” booking was to a home unlike mine: twice as big, lake view, an unattached house, etc. Theyre not comparable. *Update end* This app works well in a variety of situations. The operation is simple and effective. However, I have needed the ability to edit my rates, etc., and all the app does (for the 11 months I've been using it) is to promise that these features are "coming soon." With all the money being taken in during the year (between hefty fees for owners--and now renters, too), there should be more than enough tech support in place to make doing all my VRBO business from my phone a reality. I just spent almost 20 minutes on the phone only to be told what I already know--that I can not edit my rates via my VRBO app or Safari. I must use my computer. I don't want to carry my computer every time I travel and I certainly don't want to use a public/hotel computer when I'm accessing such things. It is a security risk. Very disappointing in this day and age...and unaccountable when one considers how much VRBO is now gaining from its users.
I try to avoid VRBO bookings bc of this app
by TCountry11 on 2018/12/07 04:52
VRBO has definitely not kept up with the times of technology. This app can barely do anything for me as an owner. I have 3 listings on this site, I could potentially have 6 but I don’t even want to take the time to create a listing bc I try and push all my business to Airbnb. In order to do what I can do with a push of a button on Airbnb apps I have to log onto the main browser for VRBO. I can’t do the 2 main things that I do as an active STR owner which is add/remove blocked dates or adjust rates. This app is worthless to me. Maybe I’m missing some steps, but bc Airbnb is so user friendly as an app I set all my listings to “book now” on Airbnb and only “request to book” on vrbo. Plus the way vrbo pays you out as an owner is not straight forward. They don’t collect or pay any of the taxes on my behalf which is also a nice perk that Airbnb does. Regardless, I’ll keep my listings on here but have to jack up the price an additional 10% of my Airbnb listing price since they charge a higher commissions as well as charge me back the credit card transaction fee if the guest pays with a credit card! Sorry VRBO, you are not my first choice!!
FRAUDS AND THIEVES USE HOME AWAY!!!
by r0xie loves you on 2018/06/22 17:48
I recently decided to try home away along with Airbnb. I was excited to get my first booking and expecting it to be similar to Airbnb but Nooooo, The first guest I had with this platform robbed and trashed my place. When i reported the situation to them and filed my claim I was informed they won’t provide compensation for any of my stolen items or any malicious damages. To make matters worse they don’t verify the identities of the renters and put me and you as owner holding all the risk, so filing a police report is almost useless. You would think this would be the worst thing but no. To add insult to injury they still haven’t released the money that was paid by the robber to rob me and destroy my place, their reason for holding the money is to prove that I’m a legit renter. you would think after being robbed and my place destroyed by someone who booked my place through their platform they would make concessions considering the circumstances, but they were so callus that one of the many people that they forwarded me too was laughing on the phone. I couldn’t believe this when it’s all said and done HOMEAWAY Doesn’t care about the homeowners who list the homes on the platform. I would strongly advice not using this platform if you don’t want to be robbed and mistreated
Good but one issue
by riverhousegirl on 2019/03/30 11:22
I’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. While I understand the business reasoning for this, it frustrates me because some renters want to be able to speak with you over the phone. I’ve had inquiries from Europeans who are interested in visiting the Chesapeake region for the first time and they would like to talk to a person rather than the impersonal messaging in the app. I would like to be treated like an adult by VRBO. If I want to share a phone number so that a potential guest can call me and get a better feeling about their vacation planning, I should be able to do that. If VRBO is so afraid of losing business they should come up with better incentives to keep people willingly using their system, not force the issue by treating us like children. Claire Homeowner
App is nearly useless
by bgxxy on 2019/12/30 17:03
We’re long time property owners on VRBO and I’ve reported this before — The current version of the app simply does not work on iPhone 10. What gives? We can’t reliably work from this app, which means we cannot continue doing business here, as we depend on mobile support. And we’ve certainly paid for it, what with 11 property listings. The inbox often does not load, the calendar spins and fails not load nearly every time, when we’re finally able to access a message thread, we receive “bad request” when we attempt to send a response. This has been going on for well over a year now. For more years, it’s not been possible to remove/change transient occupancy tax setting when quoting stays greater than 30 days — must be done via browser! VRBO has just made it impossible for us to function as mobile users. Even the browser application has been moving downhill, release after release — there’s nothing intuitive or simple about it. Invest in a UX team, and mobile support. If you can’t support new/recent iPhones, what the heck are you doing?
So slow, the new calendar is horrible, freezes
by Kayley ray on 2018/03/18 18:01
I don’t know what they are doing but every week this app seems to get worse and worse. The current issues are it constantly freezes up, I can’t refund guests a portion of their payments if needed, it takes several minutes just to finally pull up a reservation because it’s so slow and the worst thing is the new look of the calendar with the silly small lines. We now miss several bookings and changeovers because it’s hard to see the very tiny break in lines if you have it synced with Airbnb. The way they had it before was great. Don’t even get me started on the online version. You would think for as big of a company that they are they would have an app that works well.
Another failure by Homeaway!
by HKS513 on 2018/07/08 18:09
I listed my home with Homeaway and linked calendars with another popular rental website. On the first day, a Homeaway customer sent a reservation request for dates that were unavailable. I called home away and they apologized seeing that those dates should not have been available to he Homeaway customer. They didn’t have any explanation, but were very apologetic. However, this is a terrible customer experience for me and my customer. So now several weeks later, after my anger subsided, I listed again with home away yesterday. Today I get a request for a one-week rental checking in tomorrow. Sure enough the Homeaway system will not allow me to accept the booking request, on my PC or on my phone app. Just keep getting error messages. I called for support and they see the error and they said they will try to fix it. Two hours later still can’t accept and still have no answers. I called Homeaway and they tell me NO it’s not excepted. Five minutes later I get a call and they assure me it is accepted. I see nothing to prove this. Total chaos.
All a facade
by NTion13 on 2019/10/12 19:28
You break things that work (tax settings) you don’t communicate major changes that drastically impact owner cash flow (payments) and you consistently raise fees that you say the traveler pays (service fee) that should come to us. Furthermore you’ve turned listing position into a game (boost pts) instead of using things that matter like response time over guest experience etc etc. You justify these added fees and costs by stating we’ll have better marketing and feature but I’ve got a market place fees in my app that’s been down for almost two months and we are down 20% in revenue meanwhile still a top listing in the mkt. you also now want to report to the tax man but the figures you have aren’t even close to accurate on your site. You don’t calculate a return accurately. The greed continues as you watch your competition out clas our shine and our feature a software that won’t even allow me to add a decimal pt in for the additional payment request so only while dollars can be charged.
Templates should not be an option so easily on this app.
by Chicago loves Maui on 2020/07/03 17:13
This app is nice for ease of use but maybe too easy sometimes! When we were new owners and just started booking, I got a booking one night when I was tired and was just checking it. Somehow I accidentally scanned the template that said “sorry, this property is no longer available” without realizing it. The renter started freaking out because she had already paid and was trying to find something during the high season. She ended up canceling her reservation because she thought we canceled on her even though we reassured her that we didn’t cancel. This app needs to disable the templates or make them harder to access. It made us lose this booking! We ended up rebooking other people then Covid hit and they all rebooked anyway, so on the long run it didn’t cost us but still!
The technology needs a serious upgrade
by Tesla Diva on 2019/11/27 14:35
I’ve been an owner with VRBO for 5 years now. Often the system is slow or unresponsive. The biggest challenge is in not being able to credit people for expenses they initially paid for (pet fee or extra person fee) but they didn’t need at check in without completely canceling their reservation and asking them to rebook. There’s an option for the owner to give a fee back but the guest won’t recover taxes or the additional percentage VRBO charges on those fees. Update- VRBO responded to my review about “adding” payment requests! The problem is giving renters money back including the taxes and VRBO fees added to the charge being refunded. Shortened stays or less people should not only get my refund but the taxes and fees they were charged for those days and services they no longer need. VRBO just doesn’t get it.
Improvements needed
by Kaboomsqueak on 2018/10/31 21:10
There are several features which could make this app easier to use. It would be especially nice to have a "tab" choice for "my bookings". Many people inquire but not all choose my cabin and the list is all mixed up together with the ones who do choose my cabin. If I could click on "my bookings" and just the guests who choose my cabin are there it would be wonderful. Where are they from? Hosting and meeting new folks is fun. The curiosity is there. Guest reviews? Just like I get reviews and also I give them, how do I know how the guest is rated? What if they have been hosted several times and had bad ratings? Would I want to host them? I wonder about these things. Well, the "my bookings" tab is my most primary request for improvement. Obviously I started this before. I would like the people requesting my property to be better vetted. I have receivers many many scams asking me to make arrangements outside the app. Why? I never had that happen on Airbnb or trip advisor. What are they doing they you need to do the make sure it doesn’t happen? Recently, I have to sign in every time. This is an app. If it’s on my phone I want to click to button and it opens. I don’t like that I have to enter my password every time now. No to the newsfeed. It’s not important.
Glitches
by Rental Queen on 2018/12/29 19:17
The first glitch I encountered was one that VRBO confirmed they were aware of & that supposedly you were working on. We do not accept “Instant Bookings” yet when corresponding with a potential renter while using the app, it proceeded to do an “Instant Booking”. Because VRBO had to get involved & cancel the reservation & I had to ask the potential guest to resubmit so I could work the reservation from my computer vs the app, it cost me the booking. VRBO did not know when you would get the glitch fixed nor if we would be notified. Therefore, we no longer feel comfortable booking from the app. This week, I had a return guest submit dates for this coming summer. On your 2019 calendar, it showed August 3 as being on a Tuesday, which it is actually a Saturday. Your calendars are all off. VRBO suggested I write you about it. I did but no response. Please get this app more reliable. I have found it useful in the past but recently due to these glitches, not so much & especially when it cost me a summer, high season, booking.
VRBO is increasingly frustrating
by frustratedbyvrbo on 2019/10/10 14:55
VRBO does some things well, but it has done a few things lately that are frustrating. First, Texas started requiring VRBO to Remit state hotel taxes instead of having owners do it. Fine. But they stopped collecting the county tax that they previously collected and I remitted. So now I have to send a separate payment request to renters every time asking for the county tax. VRBO said they were working on a fix. But this happened in April and they’ve done nothing and apparently don’t plan to fix it. Why change the collection method? They could have kept it the same and just remitted the state tax and let me remit the county. Instead, they created more work for owners and they clearly don’t care. And now they are keeping my rental payments until the renter checks in instead of disbursing to me immediately. I can get MY money earlier for a 3% fee. Simple money grab. Not pleased at all.
This Platform is loaded with Fraud
by wYzZiWiG on 2019/09/22 23:26
Over 60% of the communications I receive on this platform are fraudulent in nature. I’m a host/owner on the Homeaway/VRBO platform. Homeaway/VRBO does nothing to protect their marketplace from abuse. The majority of the folks that contact me are trying to engage in check and Wire fraud. All attempts to report fraud and engage customer support go unanswered. Homeowner beware: we are required to reply to “guest” inquires in a timely manner else we are penalized by the Homeaway/VRBO platform yet the platform has no obligation to screen and protect homeowners against the criminal activity that takes pace regularly on the platform. If the fair’s isn’t reason enough to avoid Homeaway/VRBO then take a close look at their variable fees and commissions. Seriously it’s ridiculous. Whereas Airbnb charges hosts a flat 3% commission, Homeaway/VRBO grabs roughly 10-15%: separate fees for credit card processing as well. It’s bonkers. These guys have been arming longer than Airbnb and HomeExchange yet their fees, commissions are higher and their protections are lower. Steer clear of Homeaway.
EXCELLENT CUSTOMER SERVICE
by Milwaukee Pulse on 2020/09/10 15:16
I am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!
HomeAway’s App is their single biggest asset.
by Bubba the Road Dog on 2019/01/10 07:12
HomeAway/VRBO basically owns one of the best operating computer programs for the Vacation Rental industry. All of their individual owners they contract with to rent an Owners property. For HomeAway to have any inventory to sell dates to their Guests they need Owner’s to buy, maintain their homes to certain vacation rental program standards for their homes they book. HA/VRBO reservation, calendar, management and operational tools and tips in their computer system is one of the best ever designed. A Vacation Rental Agent’s best and most necessary management tool is their Guest Reservation system and computer programs and HA/VRBO’s is fantastic with no investment for Owners we just pay them a % of the reservations they sell, confirm and collect our money to work with each other. It is a good relationship.
Stop hiding an owner’s ability to access listing
by Easleymon on 2018/05/08 18:16
If zero stars was an option, I would choose it. Unbelievably labyrinthian the number of drill-in drop downs one needs to memorize just to check your live listing. Redundant headings where every conceivable option has been iterated and given its own pages with different formats. And then - as with Adobe suites - the developers seem to think constantly changing the menus and format every few months so there is no hope for consistent usage is helpful “improvement.” Please decide how you want to lay out tools and information, make it intuitively accessible and then leave it alone so people can learn and use it. Constant bugs in your calendar syncs. The lockout feature when changing your password is ridiculous - allow people with a trusted mobile device to reset a password and access their time sensitive account! You are - hands down - the least navigable and least usable application and service out there right now.
Difficult and Expensive
by jdaynj on 2019/06/26 13:16
I like the option of this site in addition to Airbnb, but the fees are ridiculous. Besides paying for the service they also charge a credit card use fee (percentage). It is highly unlikely anyone will pay with another method and raising the nightly rate will only decrease the likelihood my unit will rent. It’s a LOSE/LOSE situation. Also it is very difficult to get paid. My guests had come and gone before I got my money and I have direct deposit. This company uses a 3rd party to payout hosts so it takes extra time. After this summer season I will be using VRBO/HomeAway/ etc. They also have too many companies merged and the guests that come through are not the cream of the crop but the bottom of the barrel.
Disgruntled renter
by lamozine on 2019/10/18 19:06
Such a shame because I often use VRBO as a renter but as an owner I am totally disappointed in the service and platform. First I was guided to set up the split payment option where the renter pays a 50% deposit upon booking and then the balance due about week prior to check in. I was waiting and waiting and waiting for those deposits, which, shocker, never came. I finally called and was told that the split payment function doesn’t actually disperse the money that way, sorry, they switched payment processors and the new one won’t do it. Ok, so that’s wasn’t great but what can you do. But this last week the PG&E power outages disrupted our guests stay. They stayed 2 days instead of 4. So after the stay I attempted to refund our guests for his 2 missed nights plus tax as guess what? Can’t. Once the money is dispersed it’s out of their hands, nothing that can do and they keep all the fees and commissions. I guess I’ll be renting exclusively through Airbnb from now on.
We love hosting guests at our Haiku Surf House
by Skcknenckskfnkskgkjsnrbbd on 2017/11/13 18:52
We love our little piece of paradise in Haiku, Maui and offering a more local experience to guests visiting the island. Our favorite part is being able to walk to the coffee shop in the morning and get a coffee and pastry or walking to the Pauwela Store in the afternoon for a snack or dessert. Our property is lush and inviting and full of character with homemade decor and a surfboard fence surrounding the property. Did you know all 110 boards were donated by local surfers and windsurfers, so we feel our property is surrounded by good Maui vibes! We look forward to hosting and meeting new and returning guests from all around the world and helping give them a new Maui experience from the eyes of a Maui local! Aloha, Amy & Joel
Lots of fraud!!!
by GoKwizy on 2020/10/14 19:59
I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone. In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb. I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests.
Owner App
by Terhillion on 2017/10/24 11:43
The owner app appears to display unavailable messages when I was trying to review my conversation history or my inbox. Of greater concern is VRBO’s blocking of communication between the owner and potential traveler. In doing so you are causing owners to lose bookings because of my personal experience there is no substitute for reassuring a potential traveler of a reservations in the thousands of dollars then speaking to the owner who can address their concerns in a timely manner. I believe you will be destroying the brand insofar as if this obstacle to communication process people will no longer feel comfortable booking and committing prior to speaking to an owner, he will have higher cancellations, after-the-fact which then again president Nother problem throwing your cancellation logarithm validity in the question. Again the greatest concern is that The new barriers to communication will drive fewer bookings. On Another note I’d like to hear details of real success stories using the $1 million protection and the other promotional incentives been largely criticized as being fraught with loopholes and virtually useless.
Wish I Could Give Them Minus Stars
by GBC151 on 2018/04/16 12:58
What started as a fairly good app has turned into a nightmare. Clearly no one involved with this has ever been a landlord with multiple properties. Forcing landlords into online payment and automated online booking is a farce. I simply refund of the service fees to my renters and only collect checks. It is a perfect system that has worked for years. I was forced into using these services by VRBO or risk losing the service, which is effective at driving leads. But they don’t own my customers and I don’t like them in between them and myself. Like most online services, they find a way to screw with a good simple idea as they get more and more greedy.
Weak app
by SputnikDVT on 2018/08/26 10:17
This app is helpful for running our business and we use it a lot. However, for the exorbitant fees charged by Home Away and VRBO, I would expect a more “feature-and-robust-application” so the business can be managed, as a whole, from one location and device. Accepting a booking request from a guest through this app doesn’t provide confirmation to host and has led to guests receiving requests for multiple payments. After opening app, the host frequently receives repetitive, annoying messages saying, “Congratulations, you’ve won a booking!” And it’s for a booking that’s occurred weeks ago. When I reply to guests or inquiries, the app treats that as a new message to me, sending notifications to my phone, requiring my attention to determine if it’s a response needing my immediate attention. The past answer from VRBO has been to use my PC with full browser interface, but this is not always an option for people on the go. Making a more functional app will be a great benefit to the host, VRBO, and guest.
Still waiting for ability to update rates
by Littlelove140 on 2018/05/11 15:14
For more than a year now, I've been seeing "coming soon - ability to change rates" and more, yet still nothing. Roll this feature out already please as it's very frustrating not being able to do so. Update mid-July 2017: they finally added this feature, and to my disgust, it's only the "base" rate that can be updated, which is useless! So upset as I used to love HomeAway. I cancelled one of my two property listings and plan to get my listing up via other sources. Update May 2018: app developer, i am not able to follow your above directions on updating rates within the app for a specific time frame. It shouldn’t be this hard or not straightforward. Do you have a property of your own that you manage? You should as that will help you to see the frustrations from the eyes of the owners. Happy to provide guidance for you here.
Easy To Rent
by Chelan House on 2020/03/31 23:01
I have been renting my vacation home for a little over a year now. The HA/VRBO website makes it easy to list the property. It does take some time to set up the account and list the property, but it does a good job displaying all the details. The support has been excellent and helpful. My only complaint is that they charge a lot of fees on both sides and I don’t get paid until after each guest checks out or cancels. For example, I have this summer booked and several weeks next summer booked, and I won’t see a dime until several days after each guest checks out. That is a lot of money sitting in their account collecting $500 in interest. Are the fees not enough?
Poor app with no attention
by Beau G7 on 2019/08/18 22:15
Mobile apps are core to a lot of businesses so the ability of an owner to do basic functions on this app should work. I left HomeAway and went to Airbnb solely because of how poor the HomeAway Owner app is. Notifications of new inquiries and booking request come up, you touch the notification to launch the app and the app attempts to load but it just hangs on loading forever. I kill the app and try to launch again and I will have the same problem 8 out of 10 times. This has been a problem over a year now and it’s been reported to support. It’s like no one is really responsible for addressing functionality with the mobile app. A true shame since this is such an important aspect of their business and they charge more fees than Airbnb. So investing back in the mobile app should be a very doable priority. But I guess not.
Website allows and encourages misinformation
by Chad5252 on 2020/02/15 15:18
I like the functionality of VRBO, but I hate how it allows property managers to advertise low nightly rates in the ranking search function, then you realize PMs just hide fees in “owner fees.” I could advertise my condo for $1 a night, then slap on $200 a night in owner fees, and vacation searchers would click thinking they found an amazing deal. This keeps renters from being able to find rentable units at their desired price points. And renters probably get annoyed with deceiving hidden owner fees and give up at times, hurting the entire secondary home rental market.... I feel like VRBO should be ambassadors of pricing transparency and matching owners to renters, instead VRBO helps PMs hide and deceive. Please take out owner fees and make it part of the nightly rate!
New app layout and features
by Katrina E. Wright on 2019/05/01 13:02
I don’t feel the feed tab should be first, in fact it should be last. The Conversation tabs should be first, it’s the most important. In the conversation view, the oldest message is at the top, while the most recent message is at the bottom. It should be in reversed like it was previously. Most recent at the top of the conversation. It makes sense to scroll down as you’re reading not scroll down to the newest message and read messages a scrolling up. Cancellation request. I received one and when I attempted to process the cancellation the full refund amount was not showing correctly. So I went on the computer to process. On the computer it was clear that now we have to cancel the reservation first, then process the refund. The objective of the app is to be an easy alternative to the computer, it currently is not which this update. In addition, I was forced to update the app to the updated version. I was the old version back.
They started out great,
by KeHunn on 2019/10/01 01:58
then sold, now all they do is try to figure out ways to fleece the people that built their business. There are others, that are a bunch cheaper! Yes you May have a little more to do on your end but it’s way cheaper then putting up with the zero effort this app provides! Their app is very confusing with payments and they charge outrageous fees for made up stuff by them! Most recently tried to tell us that they are gonna hold our payments for rents for thirty days after a booking. So you could have someone rent your property on Thursday for Friday and the weekend..... They trash your place..... VRBO will not send you the funds for thirty days from the date they rented! You get all the risk they get the reward! Bad business model. Some Saudi Prince must have bought this business... That’s all you talk to when you have issues!!!
User/Owner for several years
by Kid ggggggg on 2020/01/22 17:50
The VRBO app and website or very convenient for me, as an owner. Very easy to update information and add photos. It got a little expensive as the current fee is now $500 annually. It started at $350 a few years ago. But they kind of have you once you are committed to using it. I’ve had much success renting out my shore house over the last three years. everything in my hands. Although they try and push use of rental payments via credit card which includes insurance, and I’m sure VRBO gets some kind of $$ off of that. Overall very happy.
So happy with HomeAway
by Mamerre on 2018/09/08 23:37
We have a rental in the small eastern shore of Maryland- we thought we’d try to rent it figuring we’d get a couple of weeks and some long weekends. This is our fourth year and there hasnt been a break in rentals. You do need good pictures and I recommend talking with your renters through HomeAway or by phone to make sure you and they are on the same page. I would recommend HomeAway- we’ve had exceptional rentals including some that have come multiple times and have become HomeAway friends. I would love to be a part of a HomeAway users group to make suggestions. Mara
Unable to access message from a guest for a few days!
by Deco Joe on 2019/01/27 19:20
I was trying to access my messages for a few days without success! The app alerted me that there was a message. However every time I tried to access the message the window wouldn’t open! I’d let it try for quite a long time! I tried this for several days! There for I was unable to respond to the guest in a timely manner! The place was available for the time of stay they had requested! How can this be resolved? Thank you Sincerely- Joe Merino
Expedia continues to kill VRBO
by ncchisl on 2018/08/14 01:29
In this pathetic app, I have the 100% WORTHLESS “marketplace” pushed in my face, but can’t see my 100% essential inbox. How ‘bout that. Please get rid of your “marketplace” or at lease mimimize it within the app. I have no use for the garbage you push there. I get a completely black screen when trying to view my inbox to respond to an inquiry. Yet you grade and rank owners on speed of response. Do you understand the problem here??? Holy schnit your app is awful. Your silly summary says you are “rapidly improving the app for a better owner experience.” Have y’all redefined ‘rapid’ or something? With this terrible VRBO app, I am STILL forced to remember that this badge account is actually bogus every time I look at the app. Why can't you create an app that has a real badge count? If this were a review just for the app functionality I might give it two stars. I'm giving one star because VRBO has destroyed their service over the past year, seemingly in favor of professional property managers. My rental inquiries have gone down to almost nothing and I am getting very few rentals since VRBO made their terrible policy changes. I am in the process of moving my efforts to Airbnb.
Website listed our place on its own before we were done with the listing
by Slayerofdeath on 2020/01/20 23:29
Since we are new to the hosting experience, we wanted to create an account and learn the layout of the site. We had uploaded photos and created a first draft of our listing but never actually hit the “go live” button. Logged back in one day and saw our listing was active for the public to see all of the sudden. Don’t want to confuse any potential renters about our home or deter potential guests due to an unpolished listing. Still love the platform compared to others. Can’t wait to continue listing and learning with HomeAway.
Could use some improvement.
by Bjxski on 2019/12/29 03:46
For a company the size of VRBO, there are some changes that could be made to make things easier for the homeowner. Why not have a option for the guest to add if they want to bring a pet and add that into the total. Or if they want to add other amenities, make that an option for the guest to check and find how much it will cost instead of making us add it later. Please also make more categories for additional charges. I have extra rooms that I rent and there isn’t a category for that, nor is there a category that is just other. Very frustrating.
Sandcastle condos
by karnic123 on 2019/10/22 18:24
This is much better of a system than what you had last year where you wouldn’t let the owners contact the possible renters this is a much better system and it’s much more efficient when you have condos that are millions of dollars you want to be able to talk to your guest star before you read to them so you did a good job going back to the old original way Thank you soooooooooo much I still think it has some corks and sometimes it locks up Keep working on all the bugs
Changes
by Sea Pines Owner on 2017/12/17 16:04
I strongly object to the change which does not allow the owner access to a prospect's phone # unless a reservation is made, with a credit card. MANY times I have secured a reservation by SPEAKING with the potential guest, answering questions & providing information desired B4 they decided. Although the information is often included N the write up, many do not peruse the entire site. Lack of providing the owner access to the prospect's phone no. Has deprived me of significant business. Also, charging a "fee" for booking through Homeaway, etc. Owners already pay for advertising on the site. Guests & owners don't perceive the advantage of paying that ADDITIONAL fee.
Don’t have time to wait for calendar
by Iraise on 2018/10/24 21:36
Please stop updating the app and messing with the calendar. I used to be able to switch from unit to unit in the calendar and see my reservations immediately. Now I open the calendar, and every time I swityto a different unit, I have to wait what seems like an eternity for it to populate. It is confusing and causes misunderstandings when you think you’re looking at a particular property, when it hasn’t changed from the last property that you looked at b
Terrible app
by Soundboutique on 2018/08/12 18:42
This app blows. We’ve been dealing with problems with bookings because when we block certain dates it changes them to available. We’ve been dealing with that for a long time. Just part of the problems with this site and this app. If we block aug 10-13 as booked or unavailable, it makes the 13th able for people to book. No, dummies... if we block the 10-13th then only the 14th is available.. does that make sense? Not only that but when a date gets requested we can’t remove the dates. It’s just a messed up system. Lots of problem. Then you can’t view guests photos or your own profile photo from within the app. Really lame, needs a lot of work.
Almost perfect app !
by Mountain Cabin Rentals on 2020/08/04 13:53
We love this app, however as a property owner, we have a problem with how we now have to send attachments to our guests. It has changed, we used to be able to simply put a check mark on all the relevant attachments that we wanted to send to a guest and then hit send and they would all be sent, now the process takes 3 times longer, as we have to send each individual attachment separately. Please change this feature back to the way you had it please. It was one of our favorite features of the App !! Thanks Regards Alan Craig
More Tools Please
by CatherineMorris on 2020/02/15 04:39
I really need to be able to set a minimum amount of time between bookings. My husband and I clean the home ourselves. We also both work full time and have kids. I can’t do a same day flip. I also need to be able to have someone request to bring a pet and pay an additional pet deposit. When someone backs out because of a change of plans (Emergency Perhaps) there needs to be a fast way to cancel the reservation without it reflecting poorly on anyone. Also it needs to be easier to see my reviews. All of these options need to be on the mobile version too.
Corporate greed
by maureenerickson100 on 2019/10/26 16:23
This vrbo and homeaway now charge so many fees that my business this year has dropped by 98%. They’ll I rented my place at $114/night for 5-6 years and now I must drop the price next to nothing because otherwise the fees on top of the rent would deter all my renters so no I am lucky to get 96/night and I have literally had no business in 7 months. Corporate greed is at work again. I have a tiny studio and pay the same annual fees as those renting a multi million dollar property...make sense? Company is too lazy to make it work for the little guy. By the time the fees, increasing annual fee is paid I now don’t even break even.
Exceptional Condo and Vacation Destination
by Sheshemisty on 2018/02/08 03:59
This was our first visit to Clearwater and we planned to spend our 1st honeymoon there since we had read about the beautiful beaches. We were thrilled and had the best vacation ever. Sheena the owner of the condo made the whole rental process so effortless and she is such a sweet warm person. She made sure everything was ready for us when we arrived. The beautiful condo was very clean and modern decorated. We did not leave the area as there are some great restaurants right across the road. All we needed were our personal items as the condo offered all what we needed from extra pillows to pots and pans and also has a washer dryer and it was great as we did not have to fight for bathrooms as the condo has 2 full bathrooms so convenient. We enjoyed the beautiful romantic sunsets and gorgeous beach through the wall of glass windows and balcony. We enjoyed watching all the action from jumping Dolphins to sail boats it was a wonderful experience and best vacation ever and we were so sad to leave the condo. We definitely will be back!!!!
Additional guests screenings
by Eddie Zoolander on 2019/09/22 17:31
It would be great if HomeAway would do additional screening on guests and require them to have a government issued valid photo ID , along with email and phone numbers and a photo of themselves in their profile once a booking is confirmed. My husband and I have been hosting on several platforms for more than 8 years and this site needs a bit of work. We do get regular bookings here but we are very cautious after several incidents that happened with guests from this site.
VBRO
by Jimmy_Palm Beach on 2020/10/13 14:02
Very easy very informative application to use on your phone much easier and user-friendly in my opinion than Airbnb!!!!! I’ll add the customer service with VRBO for homeowners is much more efficient much more personal I’m actually thinking about dropping Airbnb totally due to the outstanding service and customer service I received every time I contact VRBO the app is excellent a lot of other companies should look into their platform and contact them to purchase the software from them!!!!!!!
Handy tool
by grogology on 2017/11/04 08:32
The VRBO owners app has definitely come in handy while we travel. We’ve been able to stay on top of guest requests and reply timely. However this is still a work in progress. As owners there is more we can do to manage our property on VRBO than AirBNB so it’s our go to site. The functionality of the mobile tool is not as friendly as laptop so looking forward to further development. Also as renters we found AirBNB to have a number of features we’d like to see on HomeAway such as reminders and click for directions so lessons to be learned.
Rating Trends
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All Versions
4.0
105,531 total
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Current Version (2020.20.0)
4.0
105,211 total
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App name
Description
The vrbo owner Mobile App makes it easy to manage your vacation rental. Stay connected with travelers, manage your bookings, and run your business, anytime and anywhere. NEVER MISS A BOOKING Get alerted every time you receive an inquiry or booking request! You can reply to an inquiry and approve or decline bookings directly from your smartphone. QUICKLY REPLY TO MESSAGES It’s easy to stay connected to guests before, during, or after their booking. You can read and reply to your messages quickly, with all of your conversations in one place. EASILY UPDATE YOUR CALENDAR Add, edit, or cancel a reservation in your calendar in just a few taps. Need to block dates? That’s easy, too. AND MORE Edit your listing, update your house rules and policies, and stay in control with the convenience of an app.
Broken calendar and I can't believe the charge to guests
by Tannern10 on 2020/10/23 20:21
Calendar is broken. All i see is : “Opps. Unfortunately, it appears a network error has occurred. We apologize for the inconvenience, please try again.” I have tried restarting and deleting and re-downloading many times. What's really upsetting is the fee to guests. I've been looking into alternative ways to have guests pay because of the fee. What happened to the VRBO that owners knew and loved? I own multiple properties and am appalled with Homeaway.
VRBO NOT A GOOD PLATFORM any more
by Cody Max on 2020/10/23 10:58
We have been listing as owners for 5 years with VRBO and AIRBNB. While both used to be good platforms, on VRBO, most of our reservation requests are fraudulent. After we respond to an inquiry we get a follow up message from the guest wanting to work out an arrangement to pay cash. Generally, the follow up states they work out of country and their company will only pay by check.
Host
by carolynns cottage on 2020/10/22 14:07
The VRBO is very efficient, user friendly, and superior to other short term rentals apps.
Owner
by Asit jena on 2020/10/21 03:19
App very buggy . Does not work half the time
Great location and property
by fishing college alums on 2020/10/20 00:51
Private pier, views and amazing views from house and pier
Vrbo is the best!
by Andres review on 2020/10/19 15:45
If you want good
Spam issue
by Spam Issues on 2020/10/19 12:31
I have had MANY inquiries to ask if dates are available. A true traveler would look at the calendar to determine if it was open. Then EVERY TIME they want to pay us directly which is obviously a scam. Can you PLEASE do something to protect us?! I do not have this issue on any other websites and it is easier to “report” if there was an issue. Maybe some key words can alert you? THANK YOU !!!! Joey and Patti Commisso
Love Vrbo
by Keegin*** on 2020/10/18 16:45
I get my best bookings from Vrbo. The support is outstanding. If you have multiple rentals it keeps the finances in order which I think is worth paying the fees.
Easy and robust App
by mrworkfromhome on 2020/10/17 15:49
I find the Vrbo owner app to be ready to navigate Ann's it includes most of the features of the full website. There are still some actions that require using the site, but the app makes it easy to communicate with guests, send them documents, and work with my calendar's settings.
Great app
by Thierry 6423 on 2020/10/17 15:21
VRBO has a better service now and their app is really useful for those who can’t log in on a computer frequently. VRBO is also working fairly with owners compare to the main competitor. I recommend you using VRBO fir your short term lease home. All the best !
Upnorthwoods
by upnorthwoods on 2020/10/17 14:55
Rarely have problems and their excellent help desk quickly solves problems
VRBO - Apple App
by MMO - Keen on 2020/10/17 14:38
Slow to update and miserable to edit rates within app.
Double booked
by RAFATR2 on 2020/10/17 02:10
I just had to turn away a potential guest as the room he wanted to reserve has already been reserved by another app and should have been blocked on the VRBO app.
CoHost
by PhuHau on 2020/10/17 00:57
Nice site with many connections.
Been with HomeAway since 2005!
by sweptawaypoconos on 2020/10/16 01:38
Changed my life. Can’t recommend enough!
Messaging system
by dontwant a nick name on 2020/10/16 00:15
Sometime your messaging system we you for communications with clients is really slow and also sometime it gets messages mixed with different clients.
It helps make $$
by Bias B on 2020/10/15 18:30
Annoying it doesn’t use facial recognition to remember your password and log you in. responding to Messages in the tiny text box aloud is kind of annoying as it’s hard to proofread and edit anything that requires. Other than that, it’s handy to have in your pocket to respond your guests questions at a moments notice.
It’s okay
by Adesuyia on 2020/10/15 00:03
I liked the old HomeAway app better. I have to login to the app every couple of days before it logs me out. So, sometimes I miss message alerts from my guests.
Review
by I buck on 2020/10/14 22:52
Love the convenience
Lots of fraud!!!
by GoKwizy on 2020/10/14 19:59
I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone. In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb. I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests.
Not quite good enough
by thomas_250 on 2020/10/14 14:43
Sorry but the Airbnb app and web design is much easier and more user friendly. It is also much better to look at and change settings etc. This is very difficult to navigate and it requires you to have computer access for the majority of the things as the Airbnb website does not require you to have access because the user app for the phone is very user-friendly. I can’t even write a review on your phone app. As it lets me do is give a star rating and no written words.
Hard
by Bulk4sale on 2020/10/14 01:48
Hard to use and cant get prices for people
Easy Communication
by BT Farm on 2020/10/13 18:00
We enjoy and depend on the Owner application to maintain contact with our guests. It makes hosting so easy!
VBRO
by Jimmy_Palm Beach on 2020/10/13 14:02
Very easy very informative application to use on your phone much easier and user-friendly in my opinion than Airbnb!!!!! I’ll add the customer service with VRBO for homeowners is much more efficient much more personal I’m actually thinking about dropping Airbnb totally due to the outstanding service and customer service I received every time I contact VRBO the app is excellent a lot of other companies should look into their platform and contact them to purchase the software from them!!!!!!!
Friendly and Respectful Guest
by Np11122 on 2020/10/12 20:34
Karen and her guest were amazing guests to host. They were polite, respectful, and communicated very well with us. It would be our pleasure to host them again anytime!
Frustrated
by Ak Dre on 2020/10/12 20:34
I have not been getting phone notifications and have lost several bookings because if it!
A little slow, doesn’t refresh and not as easy to use
by MSedensky on 2020/10/12 15:08
The interface seems to be slow and not as user friendly as others. I use it a lot! I have 5 listings. It’s a little hard to figure things out and functions aren’t always at the top of your finger. I wish it was easier to see what payments are coming into your account. Airbnb has it organized so much easier.
Income reports
by deucewildwood on 2020/10/11 18:44
Please make it easier to seem income. Detail and summary. Past and future.
Nice to have but not perfect yet.
by LakeFrontRentals on 2020/10/10 21:45
I have to shut the app down on my iPhone to go to each new message. It glitches. It is great to have, necessary, in fact, but needs improvement.
Vrbo- easy application for owners and guests! $$$
by BenpTN on 2020/10/10 16:22
I have been with VRBO for over three years and I’ve added homes due to the success I’ve had. It’s not that I want to create my own competition in the short term rental business but VRBO has been good to me, honest, & always available -that’s a partner I’m willing to help grow and market! If you want to grow your passive income and get a helping hand in marketing for a reasonable price & incredible organizational way, Vrbo is it!
Host
by 1 happy Camper2 on 2020/10/08 19:52
Good app
Issues loading
by MY LOVER BOY on 2020/10/08 18:35
Overall it’s user friendly. Has issues connecting to the database or something lately and not able to see calendars, inbox, etc. Asks me to try again later which is a bummer when you want to respond quickly..
Love Vrbo
by Karen Kay Parker on 2020/10/08 02:05
Everything is so accessible and easy on this app. Thanks, Karen
Overall great
by Jameson26 on 2020/10/08 00:38
The only thing I don't like is that you can’t see the customers review until you review them. It makes for some messy situations and unfair scores.
Great app
by Famous Beauty Ceo on 2020/10/07 00:57
Very easy to use.
Love the new updates
by Kona Crazy on 2020/10/06 03:42
Fingers crossed that COVID-19 at least calms down, as I am now booked from this December until May 2021 and am close to finish our kitchen remodel, Did the bathroom last Summer! 🤞🤞🤞🤞🤞🤞
Customer service isn’t great
by whysitsodifficult on 2020/10/05 21:36
They haven’t been helpful and almost rude about a couple of issues I’ve had. (Damage deposits and tech issues with their settings). Neither issue has been resolved even though I was I’d receive a call back.
Owner of Abby’s Place
by Ted n Leah on 2020/10/05 17:34
I love VRBO. Their portal is easy to work and customer service great!!
Poor Webpage
by Poor Comm on 2020/10/04 17:06
This webpage is getting to the point that the personalized approach that I was once able to do. Very frustration both parties. Our future guest. And ourselves.
I wish the app had same features as computer log in
by βρπο on 2020/10/04 13:25
Since we use our smartphones more than computers, I wish the VRBO app would have the same functions in the app as it does when using a computer. It’s frustrating when I call VRBO and they inform me that I have to log in to a computer. Who uses computers anymore?
Horrid customer service
by Filled2spill on 2020/10/03 00:18
A guest threw a ranger at our home. I called VRBO and they guided me through the process of cancelling but gave the guests a full refund so I received no payout and they would not allow me to access their security deposit. I paid my housekeepers $259 extra for cleaning up vomit and liquor sprayed all over our place. Stick with Airbnb, Booking.com, or ANYONE other than VRBO.
So handy!!
by Cank2 on 2020/10/01 16:30
This app lets me continue with my life and still take care of business!
Dep policy
by KLRCKR on 2020/10/01 13:12
I absolutely hate the new dep policy. Hate it. Too much trouble and work if there is an issue. I had my first guest ruin a few things. I did. It have a dep then and I never got money. I may switch to another vendor or get a prop manager outside of vrbo. Too bad you made this decision without owner opinion. Kelly Riley
Reviews
by Dragong352006 on 2020/09/29 22:20
Will be amazing if you could let the owners see customers reviews. On there profile.
Oops, network error
by BsAppHaHa on 2020/09/29 13:51
It’s pretty much impossible to manage properties and communicate with customers when you see “ Ooops, unfortunately it appears a network error has occurred...” message on a daily basis. I’m seriously considering using AirBnB only from now on.
App is not working properly
by sonornahomes on 2020/09/28 18:55
I am not able to block the dates I can’t rent it in my calledar and getting a lot or requests I can’t fill .. I don’t knkw wjar is going on but need this fixed ASAP
Needs some updates
by jaded1964 on 2020/09/28 13:42
The app is convenient however needs some improvement in areas.Specifically a more user Owner friendly point to automatically block dates. I have worked with other vacation rentals companies that allowed The Owners app a 1 time input as to the number of days between rentals to allow time for cleaning etc. With Covid a concern and the need to clean and sanitize between rentals. I need an option to automatically block dates before /after reservations on the app to improve instant bookings. I am aware Owners can manually add block dates. It is a waste of Owner time to manually input block dates and if tech Dept can input this more efficient tool for bookings. It would be a real time saver. If other companies have that in their apps I am sure VRBO can do the same...
Much better than AirBnB
by MitchLDbs on 2020/09/28 12:51
The platform runs smoother and not difficult to navigate like Airbnb app. I also feel that as an owner this gives me better control of my home and better communication with my guests.
Great, except the prices owners and renters are charged
by Cbradbaker on 2020/09/28 03:01
Renter fees and owner annual fees are way too high.
Problem with search engine
by Gary Westberg on 2020/09/26 20:07
Need a little help with your customer service I know things are rough but we do need help when you need help thank you Gary
Difficult interface - can’t attach photos .
by Black Night 78163 on 2020/09/26 14:53
The guest cannot send me a picture on the app if they have a question about something in the cabin . Useless app
VRBO vs Others
by MoJoBB's on 2020/09/25 18:45
Hello, So far I just started using this site and there seems to be very limited set up abilities on the app, I can’t even change my profile picture! Also, it would be nice to have the person requesting to stay be required to read and sign off on the house rules before booking so I don’t have to ask them every single time. Additionally I LOVE that Airbnb asks those requesting to book to tell a little bit about themselves and their plans on the getaway. That little bit of information has helped us weed out the party people opposed to the family getaways.
Easy Management App
by Beach Sista on 2020/09/25 10:57
I love the ease of using the app to correspond with and track guest inquiries and bookings - there have been some great updates! Highly recommend using the VRBO owner app.
App lost functionality with new rate calculator
by Ocean Rental on 2020/09/24 14:33
I always have to adjust longer stay quotes in the app and there are glitches that prevent my rate adjustment from saving the first time. I have to repeat the edit several times before it takes. There should also be a way for mid stay cleanings to be automatically included for longer stays at a set cadence by the owner. For a technology company, Vrbo’s owner interface is very low grade.
The Homeaway App
by Photohombre on 2020/09/19 13:52
I like the home away app but I think it would be better if you could have our reviews posted on this app. You need to set up Vrbo review so hosts can see guests travel history before people book our properties. What’s the use in seeing reviews after people book but not before?
Fast and easy to use
by Beech family on 2020/09/16 17:33
This app is great, convenient and easy to use.
Bummed
by kara mcgee on 2020/09/15 05:18
The quality of the people we are getting in our cabin are sub par. I wish you all did better screening.
Lots of annoyances
by mattkharris on 2020/09/14 03:47
It works *fine* but there’s a bunch of annoying things. It logs you out all the time so you don’t get push notifications. Everything loads really slowly (calendar, messaging). The “opportunities” feed hasn’t loaded for weeks and the dashboard feed is full of mostly useless things. And since VRBO doesn’t support co-hosts, you have to share a username and login. If the other person reads a message in your inbox, it’s marked as read and you won’t see it! So I constantly have to check the inbox just in case. Overall it’s just a bunch of annoyances in this app that leave me frustrated.
Tops in their field!
by La Quinta's Best on 2020/09/11 14:00
VRBO is the BEST! It has been a pleasure working with them. They make getting bookings as easy as ever. They also are so Helpful with any questions or concerns we have. I highly recommend them!
VRBO Owner is a good app
by Kgospelfan on 2020/09/10 17:22
VRBO owner it’s a very good app except when you try to use it on your smart phone. It doesn’t appear that all the features available on the iPad are also available on my smart phone. If it weren’t for that, I’d give it 5 stars. Walt Kelly, VRBO Owner user since 2019.
EXCELLENT CUSTOMER SERVICE
by Milwaukee Pulse on 2020/09/10 15:16
I am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!
Not everyone has a new phone!
by Jeanzer58 on 2020/09/08 00:25
Cant download APP because my old IPhone is not iOS 13.0 or greater
We like VRBO but the app is ridiculously glitchy
by totally all nicknames taken on 2020/09/07 04:13
We like VRBO but the app is ridiculously glitchy
So easy!
by Angelina Heart on 2020/09/03 13:57
Wish I had downloaded earlier!
Great website
by Ssv187 on 2020/09/02 13:32
VRBO handles all my booking needs and keeps my unit booked all year long. Good job.
Too much confusion
by Not copesetic on 2020/08/31 14:17
This app is allowing people to request dates that are already booked or are blocked. Secondly, I received notice that I would be penalized for declining a booking??? This booking was declined due to a hurricane which we are on the water & have tidal surge 3-6’ Also have to decline those dates requested that are clearly booked or blocked.
Cancellation directions
by BettyfromRI on 2020/08/30 17:57
My tenant cancels. The directions say to go to the original reservation page and select cancel reservation. However, the cancellation tab is no where to be found. I just want the week freed up for the next renter.you send me a code but when I put it in, you do not direct me to the page where I can answer the renter. Fix these glitches.
So many glitches!
by gigi819 on 2020/08/30 12:12
When I get alerts about the app it is titled “null.” It takes ages to to load a message or when I’ve replied it alerts me as if the guest has replied. Vrbo needs to get it together.
Owner
by abide52 on 2020/08/29 22:07
VRBO IS A GREAT COMPANY TO WORK WITH!
Rvmanager
by yurt manager on 2020/08/28 15:57
Thanks
Owner
by Majestic Acres on 2020/08/27 18:48
Try to make adjustments on VRBO site for availability and it will not allow changes.
Can’t figure out deposits
by postmates12345 on 2020/08/27 17:50
No one told me how to do a deposit. Once I figure out how to do the deposit I plan to lower the minimum night stay . This is just a question about a deposit and not a review
Bugs, not user friendly
by feminist obgyn on 2020/08/26 03:18
This is such a difficult app to work with. The platform is already a challenge and the app itself does little to improve that.
Last update isn’t good
by AmySellsAZ on 2020/08/25 22:22
Can’t pull up my calendars. Just keeps saying my properties aren’t active but they are. Bad update.
Won’t remember ID or PW
by ryan casey on 2020/08/24 16:13
For weeks now the newer updates will not remember my username or password. Huge inconvenience to have to re-enter that information multiple times per day.
Why can’t I block out more than two nights
by Libdev on 2020/08/23 15:23
I can’t seem to block out more than two consecutive nights using my cell phone. Airbnb makes this much easier.
Reply...
by Aunt Barboo on 2020/08/21 16:14
Would like automatic entry from my phone without having to put in email and password! Thanks!
How can I get support to take this property off the site?
by Homebuilders on 2020/08/21 02:51
I have been frustrated by at least the Mobile side of the owners portal. I have a time sure that I listed in 2019 and do not want it listed anymore and I don’t see how I can take it off. It’s very frustrating because I’ve had three costs for it for this year and it isn’t even available under our ownership could someone please contact me at my email of record or by phone? 719-359-1999
Great rental platform
by rvguy2 on 2020/08/21 02:30
Great service. I get a lot of rentals from vrbo.
Reviews
by other owner on 2020/08/16 19:43
You need to get on top of your game where your online interface.
Poor payout quality for host
by hdjejd dns on 2020/08/16 16:12
I’ve only had one booking and am already considering removing my house from the site as a host. I’m very disappointed with the payout delay and the fees associated with hosting. Very poor quality for a host. Payouts should be available immediately.
Better Communication Needed
by bettsnixon11 on 2020/08/13 15:10
VRBO is difficult to use. Client communication is poor.
Overall better than Airbnb
by Htdfh on 2020/08/12 21:01
Their app can be a little more user friendly The calendar could be implied Overall much better than Airbnb experience Vrbo is way better
Awful app
by Debbie352 on 2020/08/10 00:07
Not IPhone user friendly. Can’t see all the tabs to accept a renter. Blocking our phone numbers leaves owners in the dark having no idea who is renting their house. Very greedy company since bought by Expedia. You can’t write your own script. You have to check boxes they design. They claim its to make it more uniform but it’s a nightmare for owners.
Crash and doesn’t sync.
by Nuneiro on 2020/08/08 19:41
Sometimes it crushes or freezes. I updated some rates and didn’t do it. Also they are supposed to block my other two units if someone make a reservation but is not doing it.
Lacks basic functionality
by Feeldyfeeldyfeedly on 2020/08/08 18:44
I’m mystified at all the high ratings for this app. If all you want to do is send and receive messages and make changes to your calendar, then yes it works. But forget anything beyond that. No way to see all your reservations in one place; no way to see payout amounts without hunting for messages from that specific renter; no way to see your overall financial performance, etc., etc., etc. All of these are basic things that owners need. Without them, we might as well just use the website.
Working with Vrbo
by a friend to man... on 2020/08/05 18:47
I am working on my first booking and find the settings are so far quite manageable...
Review:
by Cindy Kae Allen on 2020/08/05 17:42
It’s extremely hard to get through to a real person on VRBO/home away. A 30 minute wait, are longer, is totally uncalled for. I’m not very good on the smart phone and therefore I just have “quick questions “(really). Please add “quick questions “to the tutorial of your phone messages. Thank you very much and I appreciate you asking, and hopefully following through. Good day!
Difficulty
by truly disgustrd on 2020/08/05 17:12
I am having difficulty determining if a renter has reserved our place or not. I cannot find anywhere to get help with this concern.
Almost perfect app !
by Mountain Cabin Rentals on 2020/08/04 13:53
We love this app, however as a property owner, we have a problem with how we now have to send attachments to our guests. It has changed, we used to be able to simply put a check mark on all the relevant attachments that we wanted to send to a guest and then hit send and they would all be sent, now the process takes 3 times longer, as we have to send each individual attachment separately. Please change this feature back to the way you had it please. It was one of our favorite features of the App !! Thanks Regards Alan Craig
Owner app
by AskMeAgainAgain on 2020/08/03 20:03
I have been trying for 5 days to log into owner app. It takes my information and sends me to a board where I can plan my next trip. I just want to be able to respond to people when they inquire about my property. I have deleted the app and downloaded again but it still won’t get me to my owner page
Meh
by definatelynotpdssister on 2020/07/31 16:23
It’s obnoxious that you can’t get traveler details by clicking on the reservation while in the calendar.
Owner
by deweydolldebbie on 2020/07/30 22:36
I received awesome help as a first time owner of a VRBO vacation rental. Thank you
Amazing place... great location.
by chaz11! on 2020/07/29 03:26
This is an amazing place and a great location.
The app keeps prompting me non stop to rate.
by Mr. DCL on 2020/07/28 20:44
So I gave 1 star to make the pop up go away.
Great
by 302SAlarcon on 2020/07/28 03:09
The only thing I would like to change is the ability to change a reservation easier. It should tell you to Check your limits so you don’t think it’s not working.
Handy
by Bette Mck on 2020/07/26 15:55
Nice to be able to quickly respond to renters questions on my phone.
Lacking
by Condo on the beach on 2020/07/26 15:42
So is leaking in controls. No way to mark messages as read.
Payouts are sketchy.
by All done blue on 2020/07/26 01:04
VRBO makes you use them as collector of rental fees. The times for payout are getting longer and they’re not telling you when you’ll get your money.
No good for Owners
by kmrlovesmarco on 2018/09/18 16:46
This app and overall website is not good or user friendly for Owners. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. Lastly VRBO does NOT let the owner communicate directly with the potential renter. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. VRBO does absolutely no background check. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. Again, we want to make sure that our home will be in good hands. I’ve tried sending my phone number and email address and VRBO xxx it out. Earlier this summer I was on holiday and did not respond to an inquiry. Without notification, VRBO put my account on inactive status so potential renters could not see it. Even though I paid my $500 annual fee and I lost 3 months of active advertising. This site is unethical. The fees are ridiculous for the service rendered. If I were a website developer I would definitely create some competition for VRBO & Home Away.
What is up with the MarketPlace feed?
by Owner in Texas on 2018/03/13 23:52
I guess vrbo thinks I want to know every time someone books with another owner. It’s interesting but not actionable information. I mean I can’t change my view, add another room, or change how many people I can accommodate. When I go into the app, it’s usually to respond to a guest, or look at the calendar. But no, vrbo wants me to look at the market feed. Stop trying to make the Marketfeed happen. Why so much prominence on mobile and web site and why are you burying the operational aspects of my business? Inbox, calendar, rates, revenue. When I do want market data, the info I need is not available. The area my house is in is VERY seasonal, so the last 3 months doesn’t do me any good. I want last Summer’s data so I can manage my pricing. I think vrbo needs to do more research with users to understand needs regarding market data.
"Coming Soon"
by Mizfit103 on 2018/05/03 10:41
*Update* I’ve dropped this app from 3 to 2 star. I do not like the constant “Rate Me” pop up. I also tried to edit a future client’s booking request (drop the cleaning fee) and could not do so. I was able to before this new update. If I keep having to go to my browser...why have this thing on my phone? And this “You lost a potential booking?” Most of the time the “lost” booking was to a home unlike mine: twice as big, lake view, an unattached house, etc. Theyre not comparable. *Update end* This app works well in a variety of situations. The operation is simple and effective. However, I have needed the ability to edit my rates, etc., and all the app does (for the 11 months I've been using it) is to promise that these features are "coming soon." With all the money being taken in during the year (between hefty fees for owners--and now renters, too), there should be more than enough tech support in place to make doing all my VRBO business from my phone a reality. I just spent almost 20 minutes on the phone only to be told what I already know--that I can not edit my rates via my VRBO app or Safari. I must use my computer. I don't want to carry my computer every time I travel and I certainly don't want to use a public/hotel computer when I'm accessing such things. It is a security risk. Very disappointing in this day and age...and unaccountable when one considers how much VRBO is now gaining from its users.
I try to avoid VRBO bookings bc of this app
by TCountry11 on 2018/12/07 04:52
VRBO has definitely not kept up with the times of technology. This app can barely do anything for me as an owner. I have 3 listings on this site, I could potentially have 6 but I don’t even want to take the time to create a listing bc I try and push all my business to Airbnb. In order to do what I can do with a push of a button on Airbnb apps I have to log onto the main browser for VRBO. I can’t do the 2 main things that I do as an active STR owner which is add/remove blocked dates or adjust rates. This app is worthless to me. Maybe I’m missing some steps, but bc Airbnb is so user friendly as an app I set all my listings to “book now” on Airbnb and only “request to book” on vrbo. Plus the way vrbo pays you out as an owner is not straight forward. They don’t collect or pay any of the taxes on my behalf which is also a nice perk that Airbnb does. Regardless, I’ll keep my listings on here but have to jack up the price an additional 10% of my Airbnb listing price since they charge a higher commissions as well as charge me back the credit card transaction fee if the guest pays with a credit card! Sorry VRBO, you are not my first choice!!
FRAUDS AND THIEVES USE HOME AWAY!!!
by r0xie loves you on 2018/06/22 17:48
I recently decided to try home away along with Airbnb. I was excited to get my first booking and expecting it to be similar to Airbnb but Nooooo, The first guest I had with this platform robbed and trashed my place. When i reported the situation to them and filed my claim I was informed they won’t provide compensation for any of my stolen items or any malicious damages. To make matters worse they don’t verify the identities of the renters and put me and you as owner holding all the risk, so filing a police report is almost useless. You would think this would be the worst thing but no. To add insult to injury they still haven’t released the money that was paid by the robber to rob me and destroy my place, their reason for holding the money is to prove that I’m a legit renter. you would think after being robbed and my place destroyed by someone who booked my place through their platform they would make concessions considering the circumstances, but they were so callus that one of the many people that they forwarded me too was laughing on the phone. I couldn’t believe this when it’s all said and done HOMEAWAY Doesn’t care about the homeowners who list the homes on the platform. I would strongly advice not using this platform if you don’t want to be robbed and mistreated
Good but one issue
by riverhousegirl on 2019/03/30 11:22
I’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. While I understand the business reasoning for this, it frustrates me because some renters want to be able to speak with you over the phone. I’ve had inquiries from Europeans who are interested in visiting the Chesapeake region for the first time and they would like to talk to a person rather than the impersonal messaging in the app. I would like to be treated like an adult by VRBO. If I want to share a phone number so that a potential guest can call me and get a better feeling about their vacation planning, I should be able to do that. If VRBO is so afraid of losing business they should come up with better incentives to keep people willingly using their system, not force the issue by treating us like children. Claire Homeowner
App is nearly useless
by bgxxy on 2019/12/30 17:03
We’re long time property owners on VRBO and I’ve reported this before — The current version of the app simply does not work on iPhone 10. What gives? We can’t reliably work from this app, which means we cannot continue doing business here, as we depend on mobile support. And we’ve certainly paid for it, what with 11 property listings. The inbox often does not load, the calendar spins and fails not load nearly every time, when we’re finally able to access a message thread, we receive “bad request” when we attempt to send a response. This has been going on for well over a year now. For more years, it’s not been possible to remove/change transient occupancy tax setting when quoting stays greater than 30 days — must be done via browser! VRBO has just made it impossible for us to function as mobile users. Even the browser application has been moving downhill, release after release — there’s nothing intuitive or simple about it. Invest in a UX team, and mobile support. If you can’t support new/recent iPhones, what the heck are you doing?
So slow, the new calendar is horrible, freezes
by Kayley ray on 2018/03/18 18:01
I don’t know what they are doing but every week this app seems to get worse and worse. The current issues are it constantly freezes up, I can’t refund guests a portion of their payments if needed, it takes several minutes just to finally pull up a reservation because it’s so slow and the worst thing is the new look of the calendar with the silly small lines. We now miss several bookings and changeovers because it’s hard to see the very tiny break in lines if you have it synced with Airbnb. The way they had it before was great. Don’t even get me started on the online version. You would think for as big of a company that they are they would have an app that works well.
Another failure by Homeaway!
by HKS513 on 2018/07/08 18:09
I listed my home with Homeaway and linked calendars with another popular rental website. On the first day, a Homeaway customer sent a reservation request for dates that were unavailable. I called home away and they apologized seeing that those dates should not have been available to he Homeaway customer. They didn’t have any explanation, but were very apologetic. However, this is a terrible customer experience for me and my customer. So now several weeks later, after my anger subsided, I listed again with home away yesterday. Today I get a request for a one-week rental checking in tomorrow. Sure enough the Homeaway system will not allow me to accept the booking request, on my PC or on my phone app. Just keep getting error messages. I called for support and they see the error and they said they will try to fix it. Two hours later still can’t accept and still have no answers. I called Homeaway and they tell me NO it’s not excepted. Five minutes later I get a call and they assure me it is accepted. I see nothing to prove this. Total chaos.
All a facade
by NTion13 on 2019/10/12 19:28
You break things that work (tax settings) you don’t communicate major changes that drastically impact owner cash flow (payments) and you consistently raise fees that you say the traveler pays (service fee) that should come to us. Furthermore you’ve turned listing position into a game (boost pts) instead of using things that matter like response time over guest experience etc etc. You justify these added fees and costs by stating we’ll have better marketing and feature but I’ve got a market place fees in my app that’s been down for almost two months and we are down 20% in revenue meanwhile still a top listing in the mkt. you also now want to report to the tax man but the figures you have aren’t even close to accurate on your site. You don’t calculate a return accurately. The greed continues as you watch your competition out clas our shine and our feature a software that won’t even allow me to add a decimal pt in for the additional payment request so only while dollars can be charged.
Templates should not be an option so easily on this app.
by Chicago loves Maui on 2020/07/03 17:13
This app is nice for ease of use but maybe too easy sometimes! When we were new owners and just started booking, I got a booking one night when I was tired and was just checking it. Somehow I accidentally scanned the template that said “sorry, this property is no longer available” without realizing it. The renter started freaking out because she had already paid and was trying to find something during the high season. She ended up canceling her reservation because she thought we canceled on her even though we reassured her that we didn’t cancel. This app needs to disable the templates or make them harder to access. It made us lose this booking! We ended up rebooking other people then Covid hit and they all rebooked anyway, so on the long run it didn’t cost us but still!
The technology needs a serious upgrade
by Tesla Diva on 2019/11/27 14:35
I’ve been an owner with VRBO for 5 years now. Often the system is slow or unresponsive. The biggest challenge is in not being able to credit people for expenses they initially paid for (pet fee or extra person fee) but they didn’t need at check in without completely canceling their reservation and asking them to rebook. There’s an option for the owner to give a fee back but the guest won’t recover taxes or the additional percentage VRBO charges on those fees. Update- VRBO responded to my review about “adding” payment requests! The problem is giving renters money back including the taxes and VRBO fees added to the charge being refunded. Shortened stays or less people should not only get my refund but the taxes and fees they were charged for those days and services they no longer need. VRBO just doesn’t get it.
Improvements needed
by Kaboomsqueak on 2018/10/31 21:10
There are several features which could make this app easier to use. It would be especially nice to have a "tab" choice for "my bookings". Many people inquire but not all choose my cabin and the list is all mixed up together with the ones who do choose my cabin. If I could click on "my bookings" and just the guests who choose my cabin are there it would be wonderful. Where are they from? Hosting and meeting new folks is fun. The curiosity is there. Guest reviews? Just like I get reviews and also I give them, how do I know how the guest is rated? What if they have been hosted several times and had bad ratings? Would I want to host them? I wonder about these things. Well, the "my bookings" tab is my most primary request for improvement. Obviously I started this before. I would like the people requesting my property to be better vetted. I have receivers many many scams asking me to make arrangements outside the app. Why? I never had that happen on Airbnb or trip advisor. What are they doing they you need to do the make sure it doesn’t happen? Recently, I have to sign in every time. This is an app. If it’s on my phone I want to click to button and it opens. I don’t like that I have to enter my password every time now. No to the newsfeed. It’s not important.
Glitches
by Rental Queen on 2018/12/29 19:17
The first glitch I encountered was one that VRBO confirmed they were aware of & that supposedly you were working on. We do not accept “Instant Bookings” yet when corresponding with a potential renter while using the app, it proceeded to do an “Instant Booking”. Because VRBO had to get involved & cancel the reservation & I had to ask the potential guest to resubmit so I could work the reservation from my computer vs the app, it cost me the booking. VRBO did not know when you would get the glitch fixed nor if we would be notified. Therefore, we no longer feel comfortable booking from the app. This week, I had a return guest submit dates for this coming summer. On your 2019 calendar, it showed August 3 as being on a Tuesday, which it is actually a Saturday. Your calendars are all off. VRBO suggested I write you about it. I did but no response. Please get this app more reliable. I have found it useful in the past but recently due to these glitches, not so much & especially when it cost me a summer, high season, booking.
VRBO is increasingly frustrating
by frustratedbyvrbo on 2019/10/10 14:55
VRBO does some things well, but it has done a few things lately that are frustrating. First, Texas started requiring VRBO to Remit state hotel taxes instead of having owners do it. Fine. But they stopped collecting the county tax that they previously collected and I remitted. So now I have to send a separate payment request to renters every time asking for the county tax. VRBO said they were working on a fix. But this happened in April and they’ve done nothing and apparently don’t plan to fix it. Why change the collection method? They could have kept it the same and just remitted the state tax and let me remit the county. Instead, they created more work for owners and they clearly don’t care. And now they are keeping my rental payments until the renter checks in instead of disbursing to me immediately. I can get MY money earlier for a 3% fee. Simple money grab. Not pleased at all.
This Platform is loaded with Fraud
by wYzZiWiG on 2019/09/22 23:26
Over 60% of the communications I receive on this platform are fraudulent in nature. I’m a host/owner on the Homeaway/VRBO platform. Homeaway/VRBO does nothing to protect their marketplace from abuse. The majority of the folks that contact me are trying to engage in check and Wire fraud. All attempts to report fraud and engage customer support go unanswered. Homeowner beware: we are required to reply to “guest” inquires in a timely manner else we are penalized by the Homeaway/VRBO platform yet the platform has no obligation to screen and protect homeowners against the criminal activity that takes pace regularly on the platform. If the fair’s isn’t reason enough to avoid Homeaway/VRBO then take a close look at their variable fees and commissions. Seriously it’s ridiculous. Whereas Airbnb charges hosts a flat 3% commission, Homeaway/VRBO grabs roughly 10-15%: separate fees for credit card processing as well. It’s bonkers. These guys have been arming longer than Airbnb and HomeExchange yet their fees, commissions are higher and their protections are lower. Steer clear of Homeaway.
EXCELLENT CUSTOMER SERVICE
by Milwaukee Pulse on 2020/09/10 15:16
I am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!
HomeAway’s App is their single biggest asset.
by Bubba the Road Dog on 2019/01/10 07:12
HomeAway/VRBO basically owns one of the best operating computer programs for the Vacation Rental industry. All of their individual owners they contract with to rent an Owners property. For HomeAway to have any inventory to sell dates to their Guests they need Owner’s to buy, maintain their homes to certain vacation rental program standards for their homes they book. HA/VRBO reservation, calendar, management and operational tools and tips in their computer system is one of the best ever designed. A Vacation Rental Agent’s best and most necessary management tool is their Guest Reservation system and computer programs and HA/VRBO’s is fantastic with no investment for Owners we just pay them a % of the reservations they sell, confirm and collect our money to work with each other. It is a good relationship.
Stop hiding an owner’s ability to access listing
by Easleymon on 2018/05/08 18:16
If zero stars was an option, I would choose it. Unbelievably labyrinthian the number of drill-in drop downs one needs to memorize just to check your live listing. Redundant headings where every conceivable option has been iterated and given its own pages with different formats. And then - as with Adobe suites - the developers seem to think constantly changing the menus and format every few months so there is no hope for consistent usage is helpful “improvement.” Please decide how you want to lay out tools and information, make it intuitively accessible and then leave it alone so people can learn and use it. Constant bugs in your calendar syncs. The lockout feature when changing your password is ridiculous - allow people with a trusted mobile device to reset a password and access their time sensitive account! You are - hands down - the least navigable and least usable application and service out there right now.
Difficult and Expensive
by jdaynj on 2019/06/26 13:16
I like the option of this site in addition to Airbnb, but the fees are ridiculous. Besides paying for the service they also charge a credit card use fee (percentage). It is highly unlikely anyone will pay with another method and raising the nightly rate will only decrease the likelihood my unit will rent. It’s a LOSE/LOSE situation. Also it is very difficult to get paid. My guests had come and gone before I got my money and I have direct deposit. This company uses a 3rd party to payout hosts so it takes extra time. After this summer season I will be using VRBO/HomeAway/ etc. They also have too many companies merged and the guests that come through are not the cream of the crop but the bottom of the barrel.
Disgruntled renter
by lamozine on 2019/10/18 19:06
Such a shame because I often use VRBO as a renter but as an owner I am totally disappointed in the service and platform. First I was guided to set up the split payment option where the renter pays a 50% deposit upon booking and then the balance due about week prior to check in. I was waiting and waiting and waiting for those deposits, which, shocker, never came. I finally called and was told that the split payment function doesn’t actually disperse the money that way, sorry, they switched payment processors and the new one won’t do it. Ok, so that’s wasn’t great but what can you do. But this last week the PG&E power outages disrupted our guests stay. They stayed 2 days instead of 4. So after the stay I attempted to refund our guests for his 2 missed nights plus tax as guess what? Can’t. Once the money is dispersed it’s out of their hands, nothing that can do and they keep all the fees and commissions. I guess I’ll be renting exclusively through Airbnb from now on.
We love hosting guests at our Haiku Surf House
by Skcknenckskfnkskgkjsnrbbd on 2017/11/13 18:52
We love our little piece of paradise in Haiku, Maui and offering a more local experience to guests visiting the island. Our favorite part is being able to walk to the coffee shop in the morning and get a coffee and pastry or walking to the Pauwela Store in the afternoon for a snack or dessert. Our property is lush and inviting and full of character with homemade decor and a surfboard fence surrounding the property. Did you know all 110 boards were donated by local surfers and windsurfers, so we feel our property is surrounded by good Maui vibes! We look forward to hosting and meeting new and returning guests from all around the world and helping give them a new Maui experience from the eyes of a Maui local! Aloha, Amy & Joel
Lots of fraud!!!
by GoKwizy on 2020/10/14 19:59
I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone. In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb. I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests.
Owner App
by Terhillion on 2017/10/24 11:43
The owner app appears to display unavailable messages when I was trying to review my conversation history or my inbox. Of greater concern is VRBO’s blocking of communication between the owner and potential traveler. In doing so you are causing owners to lose bookings because of my personal experience there is no substitute for reassuring a potential traveler of a reservations in the thousands of dollars then speaking to the owner who can address their concerns in a timely manner. I believe you will be destroying the brand insofar as if this obstacle to communication process people will no longer feel comfortable booking and committing prior to speaking to an owner, he will have higher cancellations, after-the-fact which then again president Nother problem throwing your cancellation logarithm validity in the question. Again the greatest concern is that The new barriers to communication will drive fewer bookings. On Another note I’d like to hear details of real success stories using the $1 million protection and the other promotional incentives been largely criticized as being fraught with loopholes and virtually useless.
Wish I Could Give Them Minus Stars
by GBC151 on 2018/04/16 12:58
What started as a fairly good app has turned into a nightmare. Clearly no one involved with this has ever been a landlord with multiple properties. Forcing landlords into online payment and automated online booking is a farce. I simply refund of the service fees to my renters and only collect checks. It is a perfect system that has worked for years. I was forced into using these services by VRBO or risk losing the service, which is effective at driving leads. But they don’t own my customers and I don’t like them in between them and myself. Like most online services, they find a way to screw with a good simple idea as they get more and more greedy.
Weak app
by SputnikDVT on 2018/08/26 10:17
This app is helpful for running our business and we use it a lot. However, for the exorbitant fees charged by Home Away and VRBO, I would expect a more “feature-and-robust-application” so the business can be managed, as a whole, from one location and device. Accepting a booking request from a guest through this app doesn’t provide confirmation to host and has led to guests receiving requests for multiple payments. After opening app, the host frequently receives repetitive, annoying messages saying, “Congratulations, you’ve won a booking!” And it’s for a booking that’s occurred weeks ago. When I reply to guests or inquiries, the app treats that as a new message to me, sending notifications to my phone, requiring my attention to determine if it’s a response needing my immediate attention. The past answer from VRBO has been to use my PC with full browser interface, but this is not always an option for people on the go. Making a more functional app will be a great benefit to the host, VRBO, and guest.
Still waiting for ability to update rates
by Littlelove140 on 2018/05/11 15:14
For more than a year now, I've been seeing "coming soon - ability to change rates" and more, yet still nothing. Roll this feature out already please as it's very frustrating not being able to do so. Update mid-July 2017: they finally added this feature, and to my disgust, it's only the "base" rate that can be updated, which is useless! So upset as I used to love HomeAway. I cancelled one of my two property listings and plan to get my listing up via other sources. Update May 2018: app developer, i am not able to follow your above directions on updating rates within the app for a specific time frame. It shouldn’t be this hard or not straightforward. Do you have a property of your own that you manage? You should as that will help you to see the frustrations from the eyes of the owners. Happy to provide guidance for you here.
Easy To Rent
by Chelan House on 2020/03/31 23:01
I have been renting my vacation home for a little over a year now. The HA/VRBO website makes it easy to list the property. It does take some time to set up the account and list the property, but it does a good job displaying all the details. The support has been excellent and helpful. My only complaint is that they charge a lot of fees on both sides and I don’t get paid until after each guest checks out or cancels. For example, I have this summer booked and several weeks next summer booked, and I won’t see a dime until several days after each guest checks out. That is a lot of money sitting in their account collecting $500 in interest. Are the fees not enough?
Poor app with no attention
by Beau G7 on 2019/08/18 22:15
Mobile apps are core to a lot of businesses so the ability of an owner to do basic functions on this app should work. I left HomeAway and went to Airbnb solely because of how poor the HomeAway Owner app is. Notifications of new inquiries and booking request come up, you touch the notification to launch the app and the app attempts to load but it just hangs on loading forever. I kill the app and try to launch again and I will have the same problem 8 out of 10 times. This has been a problem over a year now and it’s been reported to support. It’s like no one is really responsible for addressing functionality with the mobile app. A true shame since this is such an important aspect of their business and they charge more fees than Airbnb. So investing back in the mobile app should be a very doable priority. But I guess not.
Website allows and encourages misinformation
by Chad5252 on 2020/02/15 15:18
I like the functionality of VRBO, but I hate how it allows property managers to advertise low nightly rates in the ranking search function, then you realize PMs just hide fees in “owner fees.” I could advertise my condo for $1 a night, then slap on $200 a night in owner fees, and vacation searchers would click thinking they found an amazing deal. This keeps renters from being able to find rentable units at their desired price points. And renters probably get annoyed with deceiving hidden owner fees and give up at times, hurting the entire secondary home rental market.... I feel like VRBO should be ambassadors of pricing transparency and matching owners to renters, instead VRBO helps PMs hide and deceive. Please take out owner fees and make it part of the nightly rate!
New app layout and features
by Katrina E. Wright on 2019/05/01 13:02
I don’t feel the feed tab should be first, in fact it should be last. The Conversation tabs should be first, it’s the most important. In the conversation view, the oldest message is at the top, while the most recent message is at the bottom. It should be in reversed like it was previously. Most recent at the top of the conversation. It makes sense to scroll down as you’re reading not scroll down to the newest message and read messages a scrolling up. Cancellation request. I received one and when I attempted to process the cancellation the full refund amount was not showing correctly. So I went on the computer to process. On the computer it was clear that now we have to cancel the reservation first, then process the refund. The objective of the app is to be an easy alternative to the computer, it currently is not which this update. In addition, I was forced to update the app to the updated version. I was the old version back.
They started out great,
by KeHunn on 2019/10/01 01:58
then sold, now all they do is try to figure out ways to fleece the people that built their business. There are others, that are a bunch cheaper! Yes you May have a little more to do on your end but it’s way cheaper then putting up with the zero effort this app provides! Their app is very confusing with payments and they charge outrageous fees for made up stuff by them! Most recently tried to tell us that they are gonna hold our payments for rents for thirty days after a booking. So you could have someone rent your property on Thursday for Friday and the weekend..... They trash your place..... VRBO will not send you the funds for thirty days from the date they rented! You get all the risk they get the reward! Bad business model. Some Saudi Prince must have bought this business... That’s all you talk to when you have issues!!!
User/Owner for several years
by Kid ggggggg on 2020/01/22 17:50
The VRBO app and website or very convenient for me, as an owner. Very easy to update information and add photos. It got a little expensive as the current fee is now $500 annually. It started at $350 a few years ago. But they kind of have you once you are committed to using it. I’ve had much success renting out my shore house over the last three years. everything in my hands. Although they try and push use of rental payments via credit card which includes insurance, and I’m sure VRBO gets some kind of $$ off of that. Overall very happy.
So happy with HomeAway
by Mamerre on 2018/09/08 23:37
We have a rental in the small eastern shore of Maryland- we thought we’d try to rent it figuring we’d get a couple of weeks and some long weekends. This is our fourth year and there hasnt been a break in rentals. You do need good pictures and I recommend talking with your renters through HomeAway or by phone to make sure you and they are on the same page. I would recommend HomeAway- we’ve had exceptional rentals including some that have come multiple times and have become HomeAway friends. I would love to be a part of a HomeAway users group to make suggestions. Mara
Unable to access message from a guest for a few days!
by Deco Joe on 2019/01/27 19:20
I was trying to access my messages for a few days without success! The app alerted me that there was a message. However every time I tried to access the message the window wouldn’t open! I’d let it try for quite a long time! I tried this for several days! There for I was unable to respond to the guest in a timely manner! The place was available for the time of stay they had requested! How can this be resolved? Thank you Sincerely- Joe Merino
Expedia continues to kill VRBO
by ncchisl on 2018/08/14 01:29
In this pathetic app, I have the 100% WORTHLESS “marketplace” pushed in my face, but can’t see my 100% essential inbox. How ‘bout that. Please get rid of your “marketplace” or at lease mimimize it within the app. I have no use for the garbage you push there. I get a completely black screen when trying to view my inbox to respond to an inquiry. Yet you grade and rank owners on speed of response. Do you understand the problem here??? Holy schnit your app is awful. Your silly summary says you are “rapidly improving the app for a better owner experience.” Have y’all redefined ‘rapid’ or something? With this terrible VRBO app, I am STILL forced to remember that this badge account is actually bogus every time I look at the app. Why can't you create an app that has a real badge count? If this were a review just for the app functionality I might give it two stars. I'm giving one star because VRBO has destroyed their service over the past year, seemingly in favor of professional property managers. My rental inquiries have gone down to almost nothing and I am getting very few rentals since VRBO made their terrible policy changes. I am in the process of moving my efforts to Airbnb.
Website listed our place on its own before we were done with the listing
by Slayerofdeath on 2020/01/20 23:29
Since we are new to the hosting experience, we wanted to create an account and learn the layout of the site. We had uploaded photos and created a first draft of our listing but never actually hit the “go live” button. Logged back in one day and saw our listing was active for the public to see all of the sudden. Don’t want to confuse any potential renters about our home or deter potential guests due to an unpolished listing. Still love the platform compared to others. Can’t wait to continue listing and learning with HomeAway.
Could use some improvement.
by Bjxski on 2019/12/29 03:46
For a company the size of VRBO, there are some changes that could be made to make things easier for the homeowner. Why not have a option for the guest to add if they want to bring a pet and add that into the total. Or if they want to add other amenities, make that an option for the guest to check and find how much it will cost instead of making us add it later. Please also make more categories for additional charges. I have extra rooms that I rent and there isn’t a category for that, nor is there a category that is just other. Very frustrating.
Sandcastle condos
by karnic123 on 2019/10/22 18:24
This is much better of a system than what you had last year where you wouldn’t let the owners contact the possible renters this is a much better system and it’s much more efficient when you have condos that are millions of dollars you want to be able to talk to your guest star before you read to them so you did a good job going back to the old original way Thank you soooooooooo much I still think it has some corks and sometimes it locks up Keep working on all the bugs
Changes
by Sea Pines Owner on 2017/12/17 16:04
I strongly object to the change which does not allow the owner access to a prospect's phone # unless a reservation is made, with a credit card. MANY times I have secured a reservation by SPEAKING with the potential guest, answering questions & providing information desired B4 they decided. Although the information is often included N the write up, many do not peruse the entire site. Lack of providing the owner access to the prospect's phone no. Has deprived me of significant business. Also, charging a "fee" for booking through Homeaway, etc. Owners already pay for advertising on the site. Guests & owners don't perceive the advantage of paying that ADDITIONAL fee.
Don’t have time to wait for calendar
by Iraise on 2018/10/24 21:36
Please stop updating the app and messing with the calendar. I used to be able to switch from unit to unit in the calendar and see my reservations immediately. Now I open the calendar, and every time I swityto a different unit, I have to wait what seems like an eternity for it to populate. It is confusing and causes misunderstandings when you think you’re looking at a particular property, when it hasn’t changed from the last property that you looked at b
Terrible app
by Soundboutique on 2018/08/12 18:42
This app blows. We’ve been dealing with problems with bookings because when we block certain dates it changes them to available. We’ve been dealing with that for a long time. Just part of the problems with this site and this app. If we block aug 10-13 as booked or unavailable, it makes the 13th able for people to book. No, dummies... if we block the 10-13th then only the 14th is available.. does that make sense? Not only that but when a date gets requested we can’t remove the dates. It’s just a messed up system. Lots of problem. Then you can’t view guests photos or your own profile photo from within the app. Really lame, needs a lot of work.
Almost perfect app !
by Mountain Cabin Rentals on 2020/08/04 13:53
We love this app, however as a property owner, we have a problem with how we now have to send attachments to our guests. It has changed, we used to be able to simply put a check mark on all the relevant attachments that we wanted to send to a guest and then hit send and they would all be sent, now the process takes 3 times longer, as we have to send each individual attachment separately. Please change this feature back to the way you had it please. It was one of our favorite features of the App !! Thanks Regards Alan Craig
More Tools Please
by CatherineMorris on 2020/02/15 04:39
I really need to be able to set a minimum amount of time between bookings. My husband and I clean the home ourselves. We also both work full time and have kids. I can’t do a same day flip. I also need to be able to have someone request to bring a pet and pay an additional pet deposit. When someone backs out because of a change of plans (Emergency Perhaps) there needs to be a fast way to cancel the reservation without it reflecting poorly on anyone. Also it needs to be easier to see my reviews. All of these options need to be on the mobile version too.
Corporate greed
by maureenerickson100 on 2019/10/26 16:23
This vrbo and homeaway now charge so many fees that my business this year has dropped by 98%. They’ll I rented my place at $114/night for 5-6 years and now I must drop the price next to nothing because otherwise the fees on top of the rent would deter all my renters so no I am lucky to get 96/night and I have literally had no business in 7 months. Corporate greed is at work again. I have a tiny studio and pay the same annual fees as those renting a multi million dollar property...make sense? Company is too lazy to make it work for the little guy. By the time the fees, increasing annual fee is paid I now don’t even break even.
Exceptional Condo and Vacation Destination
by Sheshemisty on 2018/02/08 03:59
This was our first visit to Clearwater and we planned to spend our 1st honeymoon there since we had read about the beautiful beaches. We were thrilled and had the best vacation ever. Sheena the owner of the condo made the whole rental process so effortless and she is such a sweet warm person. She made sure everything was ready for us when we arrived. The beautiful condo was very clean and modern decorated. We did not leave the area as there are some great restaurants right across the road. All we needed were our personal items as the condo offered all what we needed from extra pillows to pots and pans and also has a washer dryer and it was great as we did not have to fight for bathrooms as the condo has 2 full bathrooms so convenient. We enjoyed the beautiful romantic sunsets and gorgeous beach through the wall of glass windows and balcony. We enjoyed watching all the action from jumping Dolphins to sail boats it was a wonderful experience and best vacation ever and we were so sad to leave the condo. We definitely will be back!!!!
Additional guests screenings
by Eddie Zoolander on 2019/09/22 17:31
It would be great if HomeAway would do additional screening on guests and require them to have a government issued valid photo ID , along with email and phone numbers and a photo of themselves in their profile once a booking is confirmed. My husband and I have been hosting on several platforms for more than 8 years and this site needs a bit of work. We do get regular bookings here but we are very cautious after several incidents that happened with guests from this site.
VBRO
by Jimmy_Palm Beach on 2020/10/13 14:02
Very easy very informative application to use on your phone much easier and user-friendly in my opinion than Airbnb!!!!! I’ll add the customer service with VRBO for homeowners is much more efficient much more personal I’m actually thinking about dropping Airbnb totally due to the outstanding service and customer service I received every time I contact VRBO the app is excellent a lot of other companies should look into their platform and contact them to purchase the software from them!!!!!!!
Handy tool
by grogology on 2017/11/04 08:32
The VRBO owners app has definitely come in handy while we travel. We’ve been able to stay on top of guest requests and reply timely. However this is still a work in progress. As owners there is more we can do to manage our property on VRBO than AirBNB so it’s our go to site. The functionality of the mobile tool is not as friendly as laptop so looking forward to further development. Also as renters we found AirBNB to have a number of features we’d like to see on HomeAway such as reminders and click for directions so lessons to be learned.
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