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App name
uber eats: order food Delivery
Description
Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the uber eats app. Track your food order in real-time. Get your food delivered by delivery people using the uber eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. order food using the uber eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a uber eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the uber eats app to order from their favorites restaurants and schedule delivery uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!
Unnecessarily complicated
by 7_Seven_7 on 2020/07/12 23:06
App Won’t place orders without verifying the payment, only gives you one way to verify the payment but the scanner doesn’t work. Their “help” section is anything but helpful. & I don’t see any options within my account that would allow me to delete the account. So now I have my info on an app I can’t use????? Pointless. If it accepted the card number I shouldn’t have to verify the card to order. It should’ve asked me to verify when I put in the payment. & what’s the point of “help” that only covers minimal issues? No actual customer service makes this even more irritating
Dumbass app
by daijasandyilovsicomhoesmans on 2020/07/12 23:00
Dumbass app wasted my time
WORST FOOD DELIVERY
by I just need it fixed on 2020/07/12 22:35
If I could give it 0 stars I would, this is the 2nd time my order has been messed up, there is no way to get in contact with the driver, the support center takes forever to respond. I hate Uber eats this is the worst food delivery service in the world
Awful. Can’t contact customer support. At all!!
by music lover 322 on 2020/07/12 22:25
Awful service. Nobody to call when order is wrong. Every other service you can. Should always use every other option before Uber. If bad on food, bad on rides.
Don’t let them fool you.
by amberlnad2113 on 2020/07/12 22:18
We have given chance after chance. Absolutely awful customer service. We’ve been waiting for over two hours for food. Our driver is just sitting at another stop. You can’t get a refund for soggy terrible foods which blows my mind. We are officially done with this app. See ya!
Awful
by IDoNotLikeRoyalGiant on 2020/07/12 21:55
I would say about 15% of my orders are on time. When they aren’t on time, I’m given a coupon that I never use because there is a minimum spending thing on it that I never reach because it’s way too high. Hate the app overall
If you are looking for a bad experience, use this app.
by drummerthe on 2020/07/12 21:35
I ordered the food, waited.. waited waited... the delay was already almost an hour beyond the latest arrival time uber had set. I requested refund, they cancelled. I waited for over an hour with a complete empty hand no food with a reward of wait. After all the service, delivery, tip, handlig fee, you still cannot rely on the uber eats app. Deleting the app. no thank you.
What good is a delivery app without correct navigation?
by Baklavabreh on 2020/07/12 21:32
We started the frequent use of food delivery during shelter-in-place. A big determinant for choosing other platforms over Uber Eats has been that Uber almost “intentionally” guides drivers to a wrong location. Uber Eats only allows address selection from its own pool of options (all inaccurate pins in my neighborhood in Sunnyvale). And drivers cannot use my Google Maps pin in the note, saying the Uber app does not allow simultaneous use of both apps. I cannot be a human navigation system to the driver every time. And even like this, they get confused by all the contradictory directions from Uber navigation. I felt bad for wasting the drivers’ time and usually have to tip them more than usual. We have now resorted mainly to DoorDash. Even with monthly Uber credits, I’m not sure the hassle of walking a few blocks to meet the drivers is worth using this app. Please fix your navigation issue, which occurs at least in Sunnyvale, CA. It’s almost unfathomable how a ride share company at its core cannot nail the basics.
Terrible
by Personnnskdjakd on 2020/07/12 21:09
Ordered my food at 4 pm it said it would come by 4:30 and 5 the latest and i didn’t get my food until 5:30.
Horrible Scam App
by ubersfake on 2020/07/12 20:41
I placed an order at a restaurant and before it was even being prepared I was notified I’d be charged an additional $8.50 for my order if I tried to cancel it. No one would help or answer me. Deleting app. 🖕🏻
Don't order from this app
by Its Melii btchees 🤙 on 2020/07/12 20:34
Food never arrived, the driver was arguing with me because he didn't want to deliver it at the door , he said he was gonna leave the food take a picture of where had left it and leave, it not acceptable, I'm not ordering anymore from uber eats since yall be hiring all type of people who can even handle a delivery.
Doesn’t work in certain cities and will still charge you avoid
by vggjjgfvgfvvv on 2020/07/12 20:32
Terrible thing doesn’t work in Rutland Vt and will still charge you avoid
“No couriers” a ploy?
by Manny93301 on 2020/07/12 20:29
The app will say no couriers around, but a restaurant across the street will have couriers? How is that possible??
Missing food items
by Atlanta Platinum on 2020/07/12 19:25
I’m super confused why Uber Eats only gives a refund for missing food items instead of actually notifying the restaurant providing the food to REPLACE AND DELIVER the missing food. Doesn’t everyone realize that half the people receiving the food delivery are eating while the other half are sitting there with nothing to eat? It’s very likely the food is sitting at the restaurant ready to be delivered, but a mix up happened and until the customer notifies everyone, they don’t realize it. Now the restaurant has to throw away food, customers are unhappy (and still hungry!), and the driver will get a bad review for failing to check the order had everything. There has to be a better answer to fulfill what’s missing and not just refund the money.
not it
by snreilly on 2020/07/12 19:17
uber eats is seriously the worst 🤦🏻‍♀️ EVERY TIME there is an issue, it’s madness. doesn’t matter what restaurant i order from. today i ordered my daughter a salad from subway and specifically said no to 5 toppings - guess what 5 toppings were on said salad ! aside from that the wait is so long every time i get a msg “sorry for the wait, here is $10 off your next order” but expires before i order again? the food is ALWAYS gross by the time it arrives 40+ minutes later. i don’t mind waiting, i understand, but it’s like the food is made right when you order and you wait the 40+ minutes for someone to pick it up and drop it off. you pay extra for the “convenience” of having it delivered, plus a tip and it’s rubbish when it arrives. i guess this is the price you pay for being lazy? gd. giving 2 stars for the “convenience” & the people who deliver are always nice, but boo to the service as a whole 👎🏻
Didn’t refund anything...
by Swirls9201 on 2020/07/12 18:09
I have used this app in the past and it was great. This time we accidentally put in the wrong address so we cancelled the order and we ordered the exact same thing. We got charged for the order we cancelled and the order that we actually were getting. It ended up being like 60 dollars for just 20 dollars worth of food. Never again will I order off of this.
Poor customer service
by loveyoydad1990 on 2020/07/12 18:08
When you complain, they won’t even take the time to answer or apologise
Don’t waste your time and money
by ambernicolenurre on 2020/07/12 17:59
I ordered from a pizza place in Torrance and it said my order was being prepared and had even a Eta on when it would arrive. Turns out the place was closed the whole time. Tried ordering from another place, and not one driver picked up my order. After it being past the eta arrival I ended up picking it up myself. Next thing I know a driver claimed they picked up my order and charged me for them picking it up after I already picked up my order.
Horrible experience
by Will glovinsky on 2020/07/12 17:23
So, I tried to order breakfast as I didn’t want to get my daughter dressed and drive around this morning. I tried to sign up online... error. So, I got the app. After three tries, finally got an account created. So, I order breakfast. It says it’s going to take an hour... okay, I’ll deal. After 45 minutes, it says order is going to take an extra 15 minutes. Frustrating, but I’m good still. An hour and fifteen minutes, I get a message that says my driver has arrived. I open the door... no food. Look everywhere, no food. So, I go to the help section, I report that I didn’t get my order. After a few minutes, I get a refund. Cool. Get my daughter dressed, go and drive around, get breakfast. I come home and find they still charged me 6.50 for the experience. I’ll never use Uber for anything ever again. What a jip!
App seems ok!
by TaMiKay$0827 on 2020/07/12 16:54
I usually never have a problem w/ this app except a few weeks ago my order was delivered to the wrong address and when I wrote a message about i never heard back from anyone and I never received my food or my refund. But for the most part I love the app.
Waiting since June 3rd
by no star no play on 2020/07/12 16:36
I’m still waiting for my refund. I’m beginning to think you guys are playing mind games and lying about this refund. I am extremely disappointed, this is why I am no longer using uber and recently switch to lyft. I spend over $500.00 a month for transportations on uber and not to mentioned I was just trying on uber eats just to get the feel of it and see if this is something I want to make as a habit for my daily routine, to make my life a lot easier but it end up being a nightmare. I’m throwing in the towel I’m giving up, just keep the money you guys are not worth it. I am done.
Won’t work with my email
by Emmalouwho21 on 2020/07/12 16:33
This app is the worst thing the order food with, you need to fix this, I was trying to reset my password with my email and it keeps saying it’s won’t connect with my mobile phone number, this is my phone number and Email and it won’t connect, I need this fixed or I won’t use your services period. P.S can help me log in into the app.
Horrible
by koalaa9699 on 2020/07/12 16:11
I used to have good experiences. But the past couple of times, there has ALWAYS been something wrong. If I could give negative stars I absolutely would.
No couriers available
by Evan Kroske on 2020/07/12 16:08
No couriers available
App abuses notifications for advertising
by practex on 2020/07/12 15:57
Promotional notification spam
Why tho
by Mariadec on 2020/07/12 14:53
This is the slowest most expensive of all the food delivery apps. Took over an hour to get McDonald’s from the place literally 5 minutes from my house. If I hadn’t been getting work done on my car I would have gotten it myself. I probably would have gotten it faster if I rode my daughters tricycle.
Super spammy push notifications
by notcool88 on 2020/07/12 14:47
Holy **** this app has gotten aggressive with push notification ads. Disabling push notifications isn’t really an option for this app since you might need to communicate with the driver, Give me an option to turn off the promo notifications! It’s sending several a day EVERY ******* DAY
Not happy
by CX REPLY on 2020/07/12 14:45
The last 4 orders were missing items. I receive nothing but a L for not having what I paid for. I report every time something didn’t come through the app and nothing.
Overpriced
by Shwazyy12 on 2020/07/12 14:38
Honestly overpriced because Uber takes a high percentage off restaurants and that affects a lot especially during COVID. Although drivers are responsible they also need to travel a lot of miles for a single order. Small service fee for orders of 2 things, plus very high delivery fees. Grubhub/Seamless is more reasonable.
the support is just horribly wrong and they've stolen from me
by Thorns_in_the_roses on 2020/07/12 14:36
i've placed Multiple orders with them and there were quite a few instances where I was missing items out of my order, so I would contact support like I was told to, and they would not refund me for the missing items. I wasn't asking for the entire order to be refunded, just refund me what the missing items cost and they wouldn't do that. I'm done ordering with them until they fix their customer service because they're a bunch of thieves. There's no reason they can't refund me.
BadlyMakes it near impossible to contact support when there are delivery problems, which is often
by rajivpant on 2020/07/12 13:51
My Uber Eats delivery order is now super late, which I have found to be a common problem with Uber Eats. They keep increasing the delivery estimate time. I have been waiting for an hour and half for delivery from a “fast food” restaurant less than 5 minutes drive away. Unfortunately, the app won’t let me contact support and keeps showing me unhelpful canned messages. If I try to cancel my order, they threaten an exorbitant cancellation fees.
Bad service
by Jeishwsj on 2020/07/12 12:36
Use another food app if you can. Eats has gone down hill with their service. Not to mention that they are racist!
Missing Items
by Roedstr on 2020/07/12 11:18
I ordered 3 dinners from TGI Friday. Food was delivered with one of the dinners missing. Shame on me for not checking the delivery. Driver arrived with “boyfriend” comfortably seated in the passenger side...fully reclined and on the phone. When I checked the order, I tried to find the driver in the app to ask her to come back but Uber privacy policy protects the drivers. She never closed out the ticket, so I wasn’t able to give her a rating. I filled out the complaint form and much to my surprise Uber Eats refunded my missing dinner. So, kudos to customer service. Much appreciated!
Uber Eats is a joke
by fcvhjjhgg on 2020/07/12 10:15
Our order has been wrong, not delivered, and more every time we use this service. Literally the last 5 times my wife and I ordered we had our money fully refunded. Drivers can’t use basic GPS directions as I’ve had several orders canceled by drivers that were too stupid to follow basic directions. Last night, once again, we were delivered a completely wrong order!!! No customer service, just a ruined meal and a refund. This app is such a joke it’s funny.
Very poor delivery, even worse customer support
by Saint5789 on 2020/07/12 08:32
I have been using this application for a few years now, and it has become exponentially more expensive whilst becoming less and less reliable. My past four order have been completely wrong, the delivery partners seem incapable of reading delivery notes or individual messages describing how to get to my door, and the post delivery support is a JOKE! I am taking my business elsewhere and I recommend everyone here does the same
Taking advantage of Covid and how much we need delivery
by Saiiiimon on 2020/07/12 08:29
This is absolutely crazy! Have been using the app for a long time now. Tonight my food came late cold and soggy imposible to eat! No apologies no refund but a 5$ credit ruined saturday night for us lesson has been learned don’t be lazy and go pick up your own food because when you have an issue they will not respond accordingly and you will loose your money! Second time first time didn’t complain just decided to heat up my food and eat it!
If you need help don’t expect any
by Kiyan25 on 2020/07/12 08:03
So far the only times I’ve needed help, I have no way of contacting any representative because when you need help the company just requests you refresh the page. Do not use this app use other apps for delivery services.
Garbage
by Thatoneguybehindyou on 2020/07/12 07:44
Overpriced and time management is terrible.
Thieves
by Mina Rimon Tanious on 2020/07/12 07:06
They charged me 11 dollars to cancel the order because there was no drivers
The concept is good - but...
by Mr. T-C aka Mr. T on 2020/07/12 06:58
I ordered some food and unfortunately the driver went to the wrong address more than 10 miles away because the Uber company’s app is wrong and inefficient! How can a I company that supposedly specializes in deliveries use a poor mapping systems....crazy!
Terrible customer service
by Double-O-7 on 2020/07/12 05:47
You can wait around 1 hour and restaurants will cancel your order with no notice and for no reason, and Uber eats does nothing for you.
Wrong order
by Jigga fan on 2020/07/12 05:43
Ordered a rueben The driver brought me a steak and cheese ! Wife was not happy
Uber is the worst! Do not use them!
by jrex1992 on 2020/07/12 05:41
I have specific instructions to get to my house and the driver obviously did not follow them and he drove around for literally almost an hour. He was unresponsive to my messages and let alone the app itself is designed in no way to help the customer resolve their issue. UBER WILL NO LONGER BE RECEIVING ANY OF MY BUSINESS EVER AGAIN.
Poor service
by uberEatZyoMoney on 2020/07/12 05:29
0 stars
Customer last
by Americanafrican1 on 2020/07/12 05:25
Seems Uber Eats has gone the same way as door dash... money first, customer last. Very disappointed. Moving on. 4/5 dismal service and $15 to change address or cancel order within 2 minutes of ordering.
Molesto A La Máxima Potencia !
by ElGanriel53 on 2020/07/12 04:57
Bien pero bien molesto , cuando ya faltaban 15 minutos para que llegaran con mi orden me la cancelaron. Consideró esto una gran falta de respeto.! Pero así como me faltaron el respeto , así lo dejaré saber en todas mis redes sociales.!!! Sin vergüenzas 😡😡😡
Disappointing
by Vipergirl76 on 2020/07/12 04:50
ETA is misleading. It does not appear that a driver is assigned at the time they take the order (and my money). Customer service options are nonexistent or at least impossible for me to find. Because of the way it is set up, I have no idea if my food will actually come.
Horrible.
by Hunnieface on 2020/07/12 04:29
I ordered food at 10:35pm on July 11, 2020. It is now 12:26am July 12, 2020. It took the app well over an hour to tell me they couldn’t locate a driver to pick up my order, and the restaurant has been closed for at least an hour and twenty minutes. I tried to cancel the order because I know it won’t arrive, and my only option is to eat the cost of the order. What kind of business is this where they wait until after the order is submitted and being made to search for a driver? This is the second time I’ve ordered and the second problem I’ve had. A $10 off coupon for my next order as an apology for being late is not sufficient to the inconvenience I’ve been dealt. Wouldn’t give a star if I had the option to give none.
Garbage
by SnapchatRemake on 2020/07/12 04:15
Terrible customer service. The app is broken and it steals your money. The only reason I still use it is because I get hungry Lowkey. But only at night time tho. I suggest you convert to door dash or Postmates. But Postmates be buggin too Lowkey. Door dash responds to ur complaints right away. I’m not sponsored I promise. Although it would be nice. Door Dash hmu. Anyways don’t use this garbage app unless you wanna waste money. Let’s boycott Uber Eats for scamming. Boooo!!
Excellent with a little but
by Floyodance on 2020/07/12 04:04
I love this app I think is very reliable. The only thing that is missing in my opinion is a way to confirm the I have received the order. Unfortunately it happened that the driver left my order to another apartment and I had to go hunting for it. Or at least a way for us clients to post a picture of our door so the driver will find it easier to find us. Thank you for this incredible service though and to all the people working behind it and the drivers!
Steals money
by 89736Drip on 2020/07/12 03:56
So if I wanna cancel my order why take 78% of my money when I wanted to cancel ?? I’ve been waiting for an hour and maybe even more and yet my food has never came and I don’t wanna cancel cause it’ll just take my money
Lousy service
by sis2781 on 2020/07/12 03:25
I ordered food at 0825 pm. Order was received and ready by 0920. The delivery driver drove around in circles on the app finally getting the food at 0945. Then he drove around in circles for another 45 minutes before arriving. The food was cold. The pizza toppings had slide all to one side and off the pizza. Horrible experience.
STOLE MY CREDIT CARD INFO 👎🏻
by Mickeyfreak1 on 2020/07/12 02:49
I only ordered 1 time with my brand new debit card and my Uber Eats driver, HENRY, STOLE MY CREDIT CARD INFO and made many purchases with my card. When I tried to contact UBER Eats, I just got their boiler-plate message of “maybe someone in your household used your card. “ I. LIVE. ALONE. 3 times I got no place with them. DO. NOT. USE. UBER. EATS.
Meet at car? Uhm that is not how this works
by AR1722 on 2020/07/12 02:35
If I could give this 0 stars I would. Our food was never delivered to our door as instructed (contactless) then the driver decided to send us a note to meet us at her car? What kind of shady stealing bs is that?
🤬🤬🤬
by kbeard301 on 2020/07/12 02:29
This is becoming frustrating. I just ordered pickup from subway, the app says go pick it up and then I go inside and they haven’t even made our food. Earlier this morning order breakfast and they forgot a whole drink 🙄 this is ridiculous. No one offered to even reimburse for the drink.
Contacting Delivery Person
by Mari_Rod on 2020/07/12 02:25
To be honest I feel that as soon as we know who is picking up our order, we should have access to their contact info because right now I am tracking my order and the delivery person is no where near Taco Bell, he is walking around, making my order delayed. Please fix this, we should be able to contact them as soon as he know who is picking up our order.
I need to tip
by Arianaandrew1 on 2020/07/12 02:10
Hi I’m having a problem I always tip after I receive my FOOD but I’ve notice that when they take a picture of the delivery I can’t add the tip what can I do ? The picture shows up where it should says Tip. Can someone help me?
Didn’t help w issue
by PoGuCITy on 2020/07/12 02:10
Mariel Claudine G, Jonel AND Micheal J didn’t help me with my issue. They all brushed aside my issue. Won’t be using uber eats anymore. PostManes reigns supreme!
Very poor customer service
by Asgardian21 on 2020/07/12 02:08
I order drinks from starbucks , and they were so late after switching over 3 different drivers to pick it up that my ice on the drink was melted. My iced drink was now warm. I then complain to the app and I get an email back with only 5$ to use for next purchase even though I spent 15$ and I tipped. This is disappointing and unacceptable. Any other app like DoorDash or postmates give full refund when I have an issues which doesn’t happen often at all.
This app is the worst
by CDawg0696 on 2020/07/12 01:56
I had my food delivered to the wrong address. Because they typed in the opposite numbers I wrote .
Some with Uber Eats
by hangry B on 2020/07/12 01:54
Driver stole 1/2 our food and is eating it while we go hungry! Never again! Waitr from here on out!
Less than Adequate
by jskarpin on 2020/07/12 01:11
I don’t think I’ve ever had an order delivered on time. The fees are way higher than other apps.
Just awful
by I Regret Downloading on 2020/07/12 01:02
I never write reviews but I’m just so fed up. I had to download this app because of a company voucher I received in lieu of a catered lunch (we’re supposed to work through lunch due to time constraints and this is our compensation). I activated it through an email and it was supposed to be on my account but it is nowhere to be found. I then googled how to verify that it was on my account. It directed me to “Account” then to my “Wallet”. There isn’t even a wallet option on the Account page, only “Payment” that did not have any useful information. I contacted the person who purchased the voucher and they said that most people have been having a similar issue. I’ve been trying to solve this for an hour and at this point I’m just done. I’m going to order something on another food delivery app and pay for it myself. TLDR- if you are looking looking to cater a lunch during COVID look elsewhere or prepare to field a lot of emails from people having issues. This app is awful
Delivery
by Cordelia22 on 2020/07/12 00:49
The food was quite tasty. My difficulty is with delivery. I requested the delivery to be handed to me. I have a mobility change needing my food order to be handed to me. The food was so far from the front door I had to call a friend to bring me my order. I wear a glove and mask when receiving food delivery.
Lilithglass
by lilithglass on 2020/07/12 00:40
Super quick delivery and the food was scrumptious. Not ready to go to a restaurant yet and this filled in for being able to still get the best Indian food in town!
No iPad landscape; drivers do wrong things
by DEJ-II on 2020/07/12 00:37
Update 7/11/20 with Covid: Uber Eats continues to add stops after an order is placed; today’s order was 30 minutes late. It’s not the driver’s fault, and I hate not tipping them because of Uber, but there is NO WAY to rate uber (only the driver and the restaurant). Time to look at Door Dash and others: Uber doesn’t care about customers or their drivers ——————————- Annoying that Ubereats can’t/won’t provide landscape on iPad to use a keyboard. Worse, drivers often make stops on the way even when I did NOT authorize a shared delivery, and I did not receive a discount as I would have if I’d authorized shared delivery. What I did often receive was cold food...late. Contacted Ubereats and was basically told too bad for me. Glad there’s competition! Developer response = far too little, far too late.
Trash
by rickfelton69 on 2020/07/12 00:36
They have no customer support, order was canceled by the driver after waiting 2 hours and watching my driver go a completely different direction from my house on the live tracker.
Poor service
by Higgins406 on 2020/07/12 00:31
DO NOT USE THIS APP or this service! Their drivers take ENTIRELY TOO LONG and I’ve had an order canceled when I never received the food (I took it upon myself to go get my food bc it had been sitting at the restaurant for 20+ minutes). This is not the first time I’ve had poor service but it is DEFINITELY the LAST time!
No lo recomiendo
by yo2320 on 2020/07/12 00:29
Es una porquería, nunca hay repartidores disponibles.
App malfunction and order placed without approval
by krapp0422 on 2020/07/12 00:11
I was working on an order and playing with the app. It glitched and the order went through. I was told they would refund me. It was literally my first time using it and it’s been a month and still no refund. Would not recommend.
Worst app of all time. Charged me $30 to cancel an order
by ksejdkkdnd on 2020/07/12 00:01
See above
Losing my business
by designvd4me_ on 2020/07/11 23:53
Next time I’ll just order with DoorDash, because this is the 2nd time in two weeks I’ve ordered with UberEats and my food wasn’t delivered on time, and then they had the nerve to give me a $10 credit that had to be used by a certain date. I see why I stopped using them before this is ridiculous. No way to contact them directly because they don’t care as long as they get their fees attached to your order!
Incomplete order
by frznmike on 2020/07/11 23:47
I ordered a drink with my meal and it didn’t come with my food. Called the restaurant to ask why and was told to talk to the driver who was gone. They refused to help me at all. Ubereats here is only in Spanish so I got no help for them either. Will not order from this restaurant again because they ignored my request
Robbed me
by herecomesthatguts on 2020/07/11 23:30
Ordered food and then saw it would arrive too late for my lunch so canceled to order somewhere closer, got charged cancellation fee which was fine you know? A couple of bucks I thought? Nope took 3/4th of the price of the original order and said it was because the food was already made. Keep in mind it was popeyes I ordered and there was no driver even assigned to it yet crappy app
Paying to get food quicker
by chilllbro69 on 2020/07/11 23:08
Wow you guys are really gouging for every last red cent.
Unreliable cheats
by Gidufnemce on 2020/07/11 23:08
Don’t bother getting the pass or pay for for priority. It’s just another way for Uber to take your money and give you bad service for it. There are other options out there that are both cheaper and more reliable than Uber Eats.
THESE GUYS ARE CROOKS
by Hgjknb on 2020/07/11 23:04
I order something for less then 10$ it’s a 2$ small order fee and 50 cent service fee but if I order something at 10$ the small order fee is gone but the service fee goes up to 2$ then I also notice them rise of price on order when they list them as free deliver Their new fee add up to more money then the old delivery fee. And I caught the app raising prices of orders when they offered free delivery. And tell that keep driver on the road stuff to the driver complaining about a living wage. Straight up crooks UPDATE: you guys updated your app to shift the responsibilities from Uber driver to the restaurant, furthermore the driver can call you but you can’t call the driver or text. And you can no longer see where the driver is at on the app. I can’t say I expect much from Uber. You crooks will get your when you scums go out of business
Re send my stuff.
by tmirap on 2020/07/11 22:49
If my order is missing items, I’d like for them to be re-delivered to me, not just refunded. The refund doesn’t process immediately, and I still have to eat.
not professional delivery service
by STUnami216 on 2020/07/11 22:47
drivers use neighbors driveway instead of mine very often. this causes trouble
Wrong address
by Uber whack on 2020/07/11 22:07
Well my driver pulled up and then pulled off and when I went outside I saw him walking away from my neighbors house. I yelled up the street that he was at the wrong house. He told me I was lucky that I came out and saw him. He then brought the food and left it at my door. He tried to show me his phone phone showing the address he had was 3528 and not 3538. SMDH
If I could give zero stars I would
by jahlove5366 on 2020/07/11 22:05
I have nothing but bad experiences with Uber eats, from receiving cold food numerous times, to order never showing up, and then today I tried to cancel an order right after I placed it to find out there’s no cancellation button, I had to contact customer service for them to do it, since it took them so long the order was made and they charged me for the entire order!! They have the worst customer service ever!!
Horrible customer service!
by bobear52 on 2020/07/11 21:14
Good luck getting an issue resolved if you have one. The worst customer experience I’ve ever encountered.
Horrible Service
by MickeyM10 on 2020/07/11 20:57
Food will come cold, spoiled and unsafe. Terrible Customer Care. Won’t stand behind their service. Food was derived over 70 min later than latest delivery estimate (115 min total wait, for a restaurant 4 min drive away). Food was spoiled. Restaurant was very willing to replace food. But, Uber Eats wouldn’t provide a driver for redelivery. I contacted customer service help many many times, and never get anyone willing to help or even address my problem. Just non-responses like “thanks for letting us know, have a great evening”. Horrible service.
Promo code incentive is misleading
by zaechickenwing on 2020/07/11 20:37
I invited a friend to use UberEats using my promo, but I only got 25% off my order, not $20 off like it says you do when someone uses your code. Please help me with this to get the rewards it says I should.
Fees Way To High
by jerryskis on 2020/07/11 20:19
I like the service but will not use it with a 15% service fee. Seriously! What so high, it’s only a connection service
BLM is a Marxist organization
by Mike Nandez on 2020/07/11 19:43
I don’t support identifying race of restaurant owners. I prefer just ordering from a restaurant because I like the food. I’m not interested in knowing what race owns it. I’m not interested in politics when ordering my over priced take out service. Switching to a different service.
Uber eats commits THEFT
by kayla-anna on 2020/07/11 19:39
I constantly run into issues with Uber Eats. I order food often and I spend a lot of money. With an app like this I know there is going to be room for human error. However Uber Eats didn’t think to also take that into account. So just because you are constantly having issues with Uber Eats and the restaurants they partner with doesn’t mean you’ll always get refund or credits back for that purchase. It’s actual ROBBERY. Get this, because I have had run into so many issues with receiving adequate service on this app, is now my fault that I can’t receive any more price adjustments. And maybe it is my fault for spending $50 and up on majority of my purchases and wanting to eat?????? But because I often run into issues I basically come on this app order food, spend a lot of money, and get nothing back I return. Not even my own money. I’m gonna end up owning Uber Eats soon. Because y’all are trippin for real for real. Never heard of any worst customer service.
Wrong fees
by DauberNitas on 2020/07/11 19:38
we paid over $14 for 2 drinks at Starbucks; the delivery was advertised as free, but the item prices were higher than the store, and double delivery fee
Lame
by Ashy_Bum on 2020/07/11 19:20
Gets Costly for one person and to top it off I never get my Uber cash for referring friends and I can’t get anyone from customer service to talk to me because of this covid 19 epidemic
Where’s the notification?
by Slotter :) on 2020/07/11 19:00
Home alone with 3 kids 7/5/2 and needed some coffee. I ordered and asked that they not knock or ring the door; thinking I would get a text once the delivery was made. Nope nothing very strange
Misleading
by amadan1991 on 2020/07/11 17:45
The restaurants they recommend and advertise as 25 minute wait times are so far from my location that it’s impossible to meet those wait times. Something must’ve recently changed with their algorithms because I’ve never encountered this problem before. This is the third time it’s happened, where I’ve ordered from somewhere not realizing it’s all the way uptown, relying on Uber’s short estimated delivery time. The delivery time will continuously get pushed back as I wait for delivery, until it takes 1.5 hours for delivery, which was expected to be 25 minutes. Fix your algorithm and stop misleading customers using under-estimated delivery times.
Driver delivered the food to the wrong address
by keekee185489 on 2020/07/11 17:13
Delivered the food to the wrong house! I had to go back out to get the food. The driver called me and I told him we never received the food and he hung the phone up on me!
Terrible
by E12344667 on 2020/07/11 16:57
Customer service is terrible. Never works and they steal from their customers.
Inconsistent
by Frustration131 on 2020/07/11 16:24
Lately I’ve been getting tired over the inconsistency with which the app works. This morning the app notified me of an apparent free delivery promo. Upon placing the promo code, which was successfully approved, only two restaurants came up as options in the entire app. This was weird so I decided to view the options on my girlfriend’s app to see if they were also as limited. To my surprise her app displayed a wide range of restaurants to pick from. Unfortunately the promo code didn’t work on her app. I must make clear that no restaurant limitations were included in the promo, and even if it did (which it didn’t) the app would only let me view two choices regardless of whether if I was willing to pay delivery or not. So it basically winds up to this, either you get free delivery and only two options, or you get nothing, and have to order through someone else’s app and pay full delivery. No such thing has happened to me with other delivery apps. Two options? Ok then, two star review.
Don’t expect any fair customer service
by Allblueflame on 2020/07/11 16:13
Their customer service is horrible and unresponsive - so bad that it has made me delete the app. Expect to be charged for a delayed delivery and most of the items missing.
Terrible service and worse communication
by ramalamdingsong on 2020/07/11 15:48
Took two hours for the order to get to me. I live 2 miles away from restaurant. App just kept subtlety changing delivery time. No way to contact customer service to inquire or complain
Trashy
by Bennyrama on 2020/07/11 15:48
Terrible food options I mean if I only wanted things in walking distance I would walk there myself. Then how you only deliver certain food at the weirdest of times like I can get Taco Bell at 11am but not 11pm? And the no couriers nearby bro do better
Worst customer service in a delivery app
by A dissatisifiied user on 2020/07/11 15:21
This app is designed to provide the worst possible customer service and the staff that respond to the consumer concerns also appear to be trained to reinforce the absolute minimum of care and effort. If you ask simple questions about why or how something went wrong, you will get a generic message with generic language that completely skips your concerns. You’ll never know if it was the app, the driver, or the restaurant’s fault so you won’t be able to avoid future issues. This most likely means that you have an app for food delivery that you have to roll the dice with each time so you better have food at home already and don't necessarily expect your order to arrive at all. The latest failure of an experience was last night when I ordered dinner for 4 people. The order was placed an hour before the restaurant was supposed to close, 3 different drivers had the order and disappeared and my order was eventually cancelled after 80 minutes of waiting. Note that this restaurant has and estimated 25-35 min. delivery time. I tried to get an answer for 3 separate times and was basically ignored each time. 4 hungry people, a pending charge on my credit card, and no compensation for the lost time and frustration. No genuine or personalized responses, just copy/paste generalizations. Amazon needs to get into the food delivery sector and show Uber what they should be doing.
Over an hour for order to just be canceled
by t1284936/ on 2020/07/11 14:31
Attempted to order multiple times (on different days) and waited over an hour every time before the order was canceled due to no driver available. It should state up front when a driver is not available instead of making someone wait over an hour to find out. The food had been made and was thrown out because of this as well. Every time I have tried to use Uber eats the order is canceled. I have never had this issue with DoorDash or Grubhub. Won’t be using this again.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
Horrible Customer Service and terrible app
by mindysuec on 2019/12/20 13:08
If you are hungry, DO NOT USE this app. I have had problems in one form or another with every single one of my orders. Most recently, I placed an order for a nearby restaurant while I was at work and unable to leave. After waiting for the order to be completed and picked up, I received a call that one of the items was not available. Instead of canceling that item they cancelled the entire order and when I went to the help section to contact customer service, I was shown a standard message with no one to reach out to. I then re placed the order and had to wait for a new delivery driver to drive across town, wait for the order to finish being prepared and then delivered. 2 hours later I received my order with no apology or credit. In addition, I was not able to order the ingredients that I wanted because there are no comments section and they did not have all items that are in stock listed. My order was from Subway which is only a block away, next time I will just order Jimmy Johns directly so I at least know that I will get me food and not have to wait around for hours. Update after response from UberEats: You do not value customer input. There is no section on your app to reach out to customer service, I tried for an hour to find a way to reach someone before moving on with day. The only way I was even able to hear from someone was by posting a review. I have never been so appalled by such a lack of customer service in my life.
Third time wasn’t a charm
by iamsooooomadrn on 2020/05/11 19:23
I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.
Customer support is horrible
by ashleeg112 on 2020/07/02 05:32
**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again.
so many bugs and frustrations it’s not worth it
by never mind my namr on 2019/12/10 18:37
I used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems.
Terrible App
by ch.steph on 2019/08/01 18:43
The Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time.
Too Much Of A Headache
by DatBadBosLady on 2020/04/18 15:58
So hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash.
MUST READ TO SAVE MONEY!!!!!!
by Real Person Like You on 2019/08/07 14:42
Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ .
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Terrible Customer Service
by emmakweber on 2020/07/09 23:12
I use Uber and Uber Eats multiple times a day, but my house is sometimes difficult to find. Because of COVID-19, I have been requesting to have my food left at my door rather than meeting my driver in person. I always reach out to my drivers to leave detailed delivery instructions (both in chat and in the instructions box) but sometimes drivers ignore my efforts and leave my delivery somewhere else. I always try to find where they left it, but when I can’t, I request a refund and reorder my food. This has happened so often in the past few months (because I haven’t been meeting my drivers outside), that they now refuse to give me a refund regardless of my issue. Less than an hour ago, I received a delivery with about $20 worth of food missing. I reached out to support to get a partial refund for the missing items on my $60 order, providing a picture and explaining the situation, but both times that I spoke to someone they informed me that there was nothing they could do. I’m really disappointed because I genuinely use Uber more than once a day every day. I really hope that this review will draw some attention to this issue and possibly result in a refund, otherwise I’ll have to turn to other apps like Lyft and DoorDash. I hate leaving reviews like this, and truly wish I could leave a higher review on an app that I use so often, but I don’t think it’s fair that I am being charged extra for things that are out of my control.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Uber Eats PR
by Whileichange on 2019/09/25 13:20
Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No Customer Service Support
by Anon Annoyed Customer on 2020/06/13 16:13
I have ordered through the app several times over the last few months without a major issue. There have been slight delays, but nothing completely inconvenient. However, my most recent order was not assigned a driver for over an hour and a half. I found this out by receiving a call from the restaurant I ordered from. My food had been ready within ten minutes of my placing the order. When I went to contact UberEats about the issue, there was no way to contact them. There were some general FAQs, but nothing about what to do if no driver was assigned to an order. I couldn’t even find a customer service number to contact them and let them know there was a glitch. I had to get their customer help line number from the restaurant I’d ordered from. That number led to a message that said they are not providing phone assistance at this time. It did give me another number that provided the same automated message. I was ordering at a normal time on a Saturday in a city from a chain restaurant, one I’d ordered from the app many times. It should not have taken that long and if it did, there should have been a way for me to contact headquarters to get assistance. I understand things happen, but this isn’t a driver issue or the restaurant issue. This is an UberEats organizational issue. I am normally not one to place a complaint review, but I am doing so in the hopes that UberEats will update their customer service assistance.
DONT ORDER UBER EATS
by Tttkkayy on 2020/05/27 03:01
I’m a loyal customer, as my boyfriend & I work crazy hours we love getting food delivered. We’ve had a few rough experiences but nothing to the point where I want to call and complain. Until this weekend. We ordered food at 10pm at night, didn’t get delivered until after 12:20am. I wasn’t even mad about waiting over 2 hours, but since I had waited so long I was ready to eat some good food. Well it go there missing items... ok fine. Not the drivers fault ... i go to take a bite and my food was ICE COLD. It felt like it had been sitting out for HOURS. It was NOT fresh, it was DISGUSTING. My boyfriend then sent them an email that we we’re missing items and how terribly long our food had to of been sitting out and we just threw it away because it was so gross. They gave us a “$5 credit “ i said HECK NO. I want a full refund! I’ve never been so disappointed, after an hour of trying to find support numbers to call, and countless Uber eats numbers being disconnected, or just busy I gave up and started messaging them on twitter hoping they would fix the problem. Guess what they did not. They said they can’t give a refund.... what in the hell. I am not satisfied with my order I sent you pictures of the items and you still won’t fix what your service messed up?? If you want a great food ordering app use grub hub. They fix their issues ASAP & it’s super easy to get someone on the phone to help you! Hassle free and they’re super apologetic!!!
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
App decides on its own where to deliver my food
by whita12345654321 on 2019/12/18 13:15
This app is absolutely useless and I am considering never using Uber Eats again. Your ONE job is to deliver food to people, and this app makes that next to impossible. I only use this app when I don't have the energy to cook dinner - after taking care of two children and working third shift, some days it's not possible for me to muster the energy to do so. So when I use this delivery service, I am depending on it to come through. TWICE now I have had the delivery address somehow automatically filled in to a nearby restaurant - one that I have ordered Uber Eats on before. I absolutely never filled this in as my delivery address myself, nor did I ever choose it as my delivery address. This awful app decided to make that decision on its own somehow. The second time this occurred (today), I manually changed the address to my own and it was correct in the app. Then, lo and behold, my poor delivery driver calls me outside of said restaurant with my order. This is absolutely unacceptable. He was not even sure that he would be able to complete my order based on your algorithms. He apparently called and fixed things and was thankfully able to complete my order. At least 45 min of his time was wasted, not to mention mine and my kids time waiting for our dinner. UNACCEPTABLE. Uber’s customer support sent me a message apologizing for my food being late and offering a $5 gift card. Yeah no thanks. Not using again.
Worst Service I’ve Ever Seen
by WwB7713 on 2019/11/08 05:41
I ordered Uber Eats one night and experienced normal updates until the driver came to my apartment complex. When he arrived, he called me since he was having issues finding my apartment (I had already provided him specific directions for whenever he or she would enter my complex). The issue was l not that he could not find my apartment. He was irritated on the phone and complaining about the complex’s poor lighting (again, post me providing him with detailed directions within the complex). Once I stood outside waving to him, I assumed he would be at my door soon (since he said he saw me waving). A few minutes later, I saw him drive off. I now think that he drove off with an Uber rider in order to make more money. Assuming he was gone, I ordered food directly from the restaurant. My boyfriend was picking it up when I got a knock on my door. It was the Uber Eats driver delivering half eaten soup and the rest of my cold order. On top of that, he left the food on the ground instead of handing it to me at my door. I never even saw the man. I have contacted their customer service at least 4 times and have yet to get a refund...even after providing pictures of the half eaten soup and the 2 orders side-by-side (proving I proceeded with a personal order rather than eating the one left on my doorstep 40 minutes late after a mysterious disappearance and aggravated driver). Do not order Uber Eats. I recommend using any other food delivery service.
Poor organization
by sbaloney on 2020/01/01 21:54
I’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again.
Not a reliable service
by JamesMRCA on 2019/12/10 00:26
I used this service for dinner delivery at work about once a week for about a year or so, and it has steadily gotten more expensive. The quality of service from the delivery partners varies wildly, some don’t read delivery instructions and make you wander around to find them, some go out of their way to give you a good experience. The app functions pretty well and you can filter your choices several ways and it keeps track of your previous experiences and makes it easy to quickly select favorites. It’s intuitive and simple. The downfall is on the service side. In the past 3 months I’ve had several orders cancelled with no warning or followup. My attempts to get questions answered through the support request system in the app have been futile; an email will arrive explaining was not charged for the cancelled order but will give no other answers or explanation about why the cancellations occurred. As I work in the medical field, I can’t leave to go get something to eat when this happens so I’m stuck working a shift with no lunch, so it’s a significant drawback in a food-delivery service when there are random and unexplained failures in service, especially when there are no attempts to rectify the situation or reattempt the delivery. Since there have been multiple instances of this situation and very poor customer service response on the part of Uber, I’m cancelling my account and using a different service.
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
Use app with caution
by ideauh on 2020/05/28 21:32
This morning I tried making a purchase at McDonald’s (Sherman way/woodman) and was given a “internal server error” message saying my transaction didn’t go through and I had the option to empty my cart, which I did.. I then proceeded to attempt to place my order at another McDonald’s (Van Nuys/Blythe) which I had no issues in doing so. But once I finished placing that 2nd order, to my surprise I was notified that a order was on its way to my home.. turns out the first order at the Sherman way location went through after all.. I then tried canceling the 2nd order but when I was finally connected to a Uber eats associate and once they finished the “process” the associate said they have to go through to proceed with the cancellation I was no longer able to keep my money.. I truly do not believe this is fair.. nobody is to blame here but the app for having me believe that I never placed an order other than the one I knowingly placed at the van Nuys/ Blythe location. Everyone I’ve spoken too has told the same thing, we can’t give you a refund after a restaurant has prepared the food.. I understand that and I agree that the restaurant shouldn’t lose money for something they are not to be blamed for.. but who is to take responsibility when the Uber eats app malfunctions and down right robs somebody of their money? Why should I lose money because of a “internal server error”? Something has to be done.. this isn’t fair.
Re-Reviewing because my old review was deleted!
by SimpleFarmerZombie on 2019/12/08 21:07
Don’t be fooled by the Developer Responses you see on these reviews: the website they send you to is the same form site you get when you first try to complain. Their customer service is terrible. My original complaint was that they sent the delivery driver on another order AFTER picking up my food (a burger and fries) taking an hour after my food was picked up to get to me. The food was cold and inedible, going into the trash. There’s nobody to talk to, nobody to explain the situation in their customer service. It sends you to a site where it asks you for a picture of your food (how does that show that its cold?) and fill out a form. The response I got was literally them saying the driver was within their time limit (which isn’t told to you until AFTER it is too late to cancel the order AND is their time limit that changes frequently during the order), so I got no refund. Cold, inedible food for my money. Oh, but it doesn’t end there! They would constantly reply to my review, saying they wanted to fix my problem, but literally send me back to the original form complaint site that got me the original no refund response. This is a terrible company and doesn’t deserve a single penny from anybody’s pocket. They can continue to delete these one star reviews to keep their average up, but the fact is that they feign interest in helping you is disgusting. Delete Uber!
There are other apps that are way better
by Ohwell34 on 2020/06/09 17:11
I recently placed an order with uber eats and this was a big order (close to $80). I get the order and I was not pleased with it. Some of the food was not good and I barely ate it. When dealing with other food delivery apps, whenever I received food that was unsatisfactory I could simply request a return on the app and it’s taken care of within a matter of minutes. Not with uber eats- at first I tried calling and when I finally found a number, the automated message said they were not taking calls at this time. I emailed their customer support and their solution was “to leave the business a 1 star rating.” After trying to contact their customer service asking if there was anything else they can do and getting no response, I contacted the restaurant instead. The restaurant that Uber eats wanted me to leave a 1 star rating for was beyond helpful and not only offered a refund on my select items, but even offered to call uber eats directly to let them know they approved of the refund. The restaurant called me shortly thereafter and told me that although they approved of the refund, ubereats had to issue it...funny since uber eats claimed there was nothing they could do. I tried calling uber eats and when I finally got in touch with a rep, they told me I had to email them since they are not helping customers over the phone at this time. Safe to say I won’t be using uber eats again.
Good but room for improvement
by avanailah on 2019/11/01 01:05
Faster than most and a lot of options however there are a few things I personally have problems with for starters after all these service fees, taxes (I know we can’t avoid taxes lol) & delivery fee, your order ends up being like $10 or more than the subtotal. But hey I guess this may be how the drivers are able to make there money, I’m not really sure how that works. But a real tedious thing that I’ve been hoping the app would change already is, this.. okay so I order from both work and from home, the app usually leaves the address on the last place that you ordered from. I disagree with this, I think the programmed destination should be your current address just as the regular Uber app is. I know it’s your responsibility to double check I just wish the app would make it a little easier because once the driver has picked up the order, there is no canceling. So your forced to just throw the money away basically because they’re not refunding you after u cancel lol... or if u have a ride there, I believe they have an option to pick it up at the restaurant. Either way, it’s a lose lose situation for me, with two small babies whose going to get them up at 10 at night just to get mommy’s burger..
*****User Beware*****
by akskchaka on 2019/06/22 09:10
Im not one to ever write reviews but this app had made my blood boil. I had placed an order for Mc Donald's and realized that i had the wrong delivery address. So i went straight to the support section and read that you have to contact your “Courier” and inform them that you had placed the wrong delivery address and that the courier would bring the food to the correct address. I didn't think much of it since i live close to the delivery address. I had contacted the courier and she was very rude and insisted that if i wanted my food that id have to go to the original delivery address to pick up my order.I agreed to meet my courier there because it was my fault for the incorrect address. So not 3 mins into driving to the delivery address my order was cancelled. Seriously?? I was right up the road from where the delivery address was. I admit it was my mistake of not checking the delivery address but i had told my courier i would meet her there. Poof!! 40+$ down the drain!! She didn't even give me at least 5 mins to meet her there. I have never had an issue with Uber Eats until today. Ill go use grub-hub instead. Looks like me and the other Tons of people using this app have issues with Uber Eats. Do yourself a favor and don't download this app Or you’ll suffer the consequences like me and the other tons people that had a bad experience with Uber Eats. Trust me, You are saving yourself from a-lot of headaches and frustration!!
Needs customer service improvement
by ChrissyKnowsAll on 2019/07/14 01:20
I use to be a very frequent customer and was always impressed by how diligent contacting customer service use to be whenever there was an issue with my order; however, the last time I did business with Uber eats I was very disappointed by the level of customer service I received when I reported an issue. My courier could not find me with me living a large community although I gave detailed instructions. I could tell the courier was lost and I tried to call the courier to further direct, but there was a language barrier since the courier did not speak English. I had to wait an additional 30-40 minutes before the courier finally found me. By the time the food arrived it was cold and soggy. I reported it to customer service and requested a refund, and the representative I was working with kept blaming the quality of the food on the restaurant and didn’t issue me a refund. I find it hard to shift blame on the restaurant since had the food arrived at the expected time the food quality would have been in tact. That was months ago and I haven’t done business with them since. I wish the company trained their staff better to understand sometimes its best to take a short-term loss for a long-term gain with retaining customers. Especially since I’m afraid to admit I was placing about 10 orders a week. Way to burn bridges Uber eats!
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Has potential but needs a lot of work
by Ghvne on 2019/09/30 06:34
App frequently crashes or is down, have tried to order a handful of times over the past couple months with only one success. Lots of bugs with scheduling times other than ASAP as well. Function could be much improved by improving the pickup option. The option for pickup exists but since the app design is centered around delivering to your door it's really difficult to use in this way. Say you wanted to get food on your way in to work. The option exists to schedule a pickup, however it's all location based. So if you wanted to explore what options are available on your way to work there isn't a great way of doing that, you just have to start with your address, or your work address and random addresses in the middle and Google the options that appear based off that to determine if they're actually on your way or not. Time and labor intensive. What I picture for the future of this app is an interactive map that shows participating restaurants. Then you could visualize which are along your route and explore their menus. If this were incorporated it would open up huge new possibilities for use, acting as a sort of broker between food and consumer instead of merely a delivery service as it stands now. I would use the proposed app much more than the delivery service as it stands now.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Uber is great but..
by coco_monki on 2020/07/05 19:45
Uber is great, and in this case I’m talking about the riding service, always relatively fast and good experience but.. - right now is very expensive, like a few months ago Uber was at least 10% cheaper than today, and with corona virus they have been having a lucrative season without any doubt. - the costumer service is really bad, it impossible get in line with the Uber app costumer service to ask questions or make recommendations or report something. - with the Uber pool suspension they are not accepting Benefits cards for transportation that many essential workers (or people with low income) could use, think of this, an essential worker that receive a low income depend of a benefit transportation card to save money, before it could use Uber pool and not being exposed to COVID, but right now it has to use public transportation and be extremely exposed to COVID-19 to be able to attend a person with fragile heath. That does not make any sense. At the same time regular Uber is extremely more expensive that it was 1 month ago. I’m not saying that they should have pool again, security first !, but I tried several times to make a recommendation of if they could accept benefit transportation cards as payment for regular ubers but they never answer emails and they don’t have a public costumer service phone number, witch means that we riders have no voice.
Worst experience with this app
by akhilkadali on 2019/06/08 17:04
I placed my first order on UberEats and placed the order accidentally without all the items I wanted to order. So, I cancelled it immediately(within seconds) to add more items. They charged me for the item that was cancelled. When I checked with the customer care and said I was just trying to add more items, they said since the restaurant accepted the order they cannot issue a refund. The agent suggested since they started preparing it( I don’t know what they prepared in seconds) I should just go pick it up in the restaurant. So, I go to the restaurant and they say they never started preparing it and since we cancelled they never charged me for anything. It’s UberEats who charged me. I call UberEats back and tell them that they did not start the order, they kept me on hold for 20 mins to call the restaurant twice(while I was in the restaurant and finally tell me, they still cannot refund me. What I don’t understand is if the restaurant did not charge me and did not prepare the food and there is nothing for us to pick up, why did they suggest me to go pick it up? And if the restaurant did not charge me, it’s UberEats who charged me the amount and why did they do this if there is no service or food provided? I never wrote a review before but had to write one for this because I had such a poor experience. I never had any issue with other apps and will never use UberEats again.
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Don’t use Uber Eats
by vhfshh on 2020/03/06 15:41
Although I have used Uber eats for many years and spent over $1000 with them, I would not recommend them any longer. In fact I will be deleting the app after writing this review. Not only do the drivers make you come outside to the car to meet them regardless of your “deliver to door” status on the app they also no require you to tip your driver in advance. What if your food is cold? Or they take a long time even coming to deliver. What if they are rude to you. Why would they care because they have already gotten there tip. On top of all this you must pay a delivery fee, this one makes sense because that’s the service they offer is delivery, but in that case...why must you also pay a service fee? Finally they add the taxes last and your 20$ meal becomes a 30$ with all your added on fees added on. Half the time their fee arrives it’s incorrect or they missed something. But your so hungry you just take the loss and eat what ever has arrived. Lastly I once ordered a $55 meal that never arrived. I never got the food despite attempting to contact my driver and costumer service multiple times. When I asked the Uber eats folks to reimburse me after the fact they said I waited to long to call them and they will not refund me regardless of my spending over $1000 with them over the last year and always being a loyal customer. UBER EATS IS TRASH! #terriblecustomerservice
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
Extremely disappointed and dissatisfied!!!
by GiaOro on 2020/03/31 04:32
No stars are merited but b/c I had to select one to submit my review I am subtracting it verbally. I am absolutely disappointed with my experience with Uber and it’s employee Kimani. I never received my food! I want a full refund and the driver to be suspended for fraudulent activity. He literally called me asked for my apartment number. It was noted on the delivery address and I texted it to him via the chat option as I watched him turning to leave my complex and even texted your leaving my complex via the chat. Not only was I basically robbed I am left feeling violated and feeling as if I can not trust the delivery option any longer. This has left a bad taste in my mouth and clearly wasn’t the food bc I never got it. He stole from me and your customer service option is disappointing no phone call option to speak with customer service and being left waiting when you already took my money is even worse. I received an email questioning whether or not I had received my food when clearly I hadn’t. My daughter was standing at the door waiting for him to bring it and he never did all the while I received the delivery notification. With everything going on and people being on lock down your employee has taken my trust in these type of services away. I am left with utter disappointment and disgust. an extremely dissatisfied customer
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
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App name
uber eats: order food Delivery
Description
Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the uber eats app. Track your food order in real-time. Get your food delivered by delivery people using the uber eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. order food using the uber eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a uber eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the uber eats app to order from their favorites restaurants and schedule delivery uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!
Unnecessarily complicated
by 7_Seven_7 on 2020/07/12 23:06
App Won’t place orders without verifying the payment, only gives you one way to verify the payment but the scanner doesn’t work. Their “help” section is anything but helpful. & I don’t see any options within my account that would allow me to delete the account. So now I have my info on an app I can’t use????? Pointless. If it accepted the card number I shouldn’t have to verify the card to order. It should’ve asked me to verify when I put in the payment. & what’s the point of “help” that only covers minimal issues? No actual customer service makes this even more irritating
Dumbass app
by daijasandyilovsicomhoesmans on 2020/07/12 23:00
Dumbass app wasted my time
WORST FOOD DELIVERY
by I just need it fixed on 2020/07/12 22:35
If I could give it 0 stars I would, this is the 2nd time my order has been messed up, there is no way to get in contact with the driver, the support center takes forever to respond. I hate Uber eats this is the worst food delivery service in the world
Awful. Can’t contact customer support. At all!!
by music lover 322 on 2020/07/12 22:25
Awful service. Nobody to call when order is wrong. Every other service you can. Should always use every other option before Uber. If bad on food, bad on rides.
Don’t let them fool you.
by amberlnad2113 on 2020/07/12 22:18
We have given chance after chance. Absolutely awful customer service. We’ve been waiting for over two hours for food. Our driver is just sitting at another stop. You can’t get a refund for soggy terrible foods which blows my mind. We are officially done with this app. See ya!
Awful
by IDoNotLikeRoyalGiant on 2020/07/12 21:55
I would say about 15% of my orders are on time. When they aren’t on time, I’m given a coupon that I never use because there is a minimum spending thing on it that I never reach because it’s way too high. Hate the app overall
If you are looking for a bad experience, use this app.
by drummerthe on 2020/07/12 21:35
I ordered the food, waited.. waited waited... the delay was already almost an hour beyond the latest arrival time uber had set. I requested refund, they cancelled. I waited for over an hour with a complete empty hand no food with a reward of wait. After all the service, delivery, tip, handlig fee, you still cannot rely on the uber eats app. Deleting the app. no thank you.
What good is a delivery app without correct navigation?
by Baklavabreh on 2020/07/12 21:32
We started the frequent use of food delivery during shelter-in-place. A big determinant for choosing other platforms over Uber Eats has been that Uber almost “intentionally” guides drivers to a wrong location. Uber Eats only allows address selection from its own pool of options (all inaccurate pins in my neighborhood in Sunnyvale). And drivers cannot use my Google Maps pin in the note, saying the Uber app does not allow simultaneous use of both apps. I cannot be a human navigation system to the driver every time. And even like this, they get confused by all the contradictory directions from Uber navigation. I felt bad for wasting the drivers’ time and usually have to tip them more than usual. We have now resorted mainly to DoorDash. Even with monthly Uber credits, I’m not sure the hassle of walking a few blocks to meet the drivers is worth using this app. Please fix your navigation issue, which occurs at least in Sunnyvale, CA. It’s almost unfathomable how a ride share company at its core cannot nail the basics.
Terrible
by Personnnskdjakd on 2020/07/12 21:09
Ordered my food at 4 pm it said it would come by 4:30 and 5 the latest and i didn’t get my food until 5:30.
Horrible Scam App
by ubersfake on 2020/07/12 20:41
I placed an order at a restaurant and before it was even being prepared I was notified I’d be charged an additional $8.50 for my order if I tried to cancel it. No one would help or answer me. Deleting app. 🖕🏻
Don't order from this app
by Its Melii btchees 🤙 on 2020/07/12 20:34
Food never arrived, the driver was arguing with me because he didn't want to deliver it at the door , he said he was gonna leave the food take a picture of where had left it and leave, it not acceptable, I'm not ordering anymore from uber eats since yall be hiring all type of people who can even handle a delivery.
Doesn’t work in certain cities and will still charge you avoid
by vggjjgfvgfvvv on 2020/07/12 20:32
Terrible thing doesn’t work in Rutland Vt and will still charge you avoid
“No couriers” a ploy?
by Manny93301 on 2020/07/12 20:29
The app will say no couriers around, but a restaurant across the street will have couriers? How is that possible??
Missing food items
by Atlanta Platinum on 2020/07/12 19:25
I’m super confused why Uber Eats only gives a refund for missing food items instead of actually notifying the restaurant providing the food to REPLACE AND DELIVER the missing food. Doesn’t everyone realize that half the people receiving the food delivery are eating while the other half are sitting there with nothing to eat? It’s very likely the food is sitting at the restaurant ready to be delivered, but a mix up happened and until the customer notifies everyone, they don’t realize it. Now the restaurant has to throw away food, customers are unhappy (and still hungry!), and the driver will get a bad review for failing to check the order had everything. There has to be a better answer to fulfill what’s missing and not just refund the money.
not it
by snreilly on 2020/07/12 19:17
uber eats is seriously the worst 🤦🏻‍♀️ EVERY TIME there is an issue, it’s madness. doesn’t matter what restaurant i order from. today i ordered my daughter a salad from subway and specifically said no to 5 toppings - guess what 5 toppings were on said salad ! aside from that the wait is so long every time i get a msg “sorry for the wait, here is $10 off your next order” but expires before i order again? the food is ALWAYS gross by the time it arrives 40+ minutes later. i don’t mind waiting, i understand, but it’s like the food is made right when you order and you wait the 40+ minutes for someone to pick it up and drop it off. you pay extra for the “convenience” of having it delivered, plus a tip and it’s rubbish when it arrives. i guess this is the price you pay for being lazy? gd. giving 2 stars for the “convenience” & the people who deliver are always nice, but boo to the service as a whole 👎🏻
Didn’t refund anything...
by Swirls9201 on 2020/07/12 18:09
I have used this app in the past and it was great. This time we accidentally put in the wrong address so we cancelled the order and we ordered the exact same thing. We got charged for the order we cancelled and the order that we actually were getting. It ended up being like 60 dollars for just 20 dollars worth of food. Never again will I order off of this.
Poor customer service
by loveyoydad1990 on 2020/07/12 18:08
When you complain, they won’t even take the time to answer or apologise
Don’t waste your time and money
by ambernicolenurre on 2020/07/12 17:59
I ordered from a pizza place in Torrance and it said my order was being prepared and had even a Eta on when it would arrive. Turns out the place was closed the whole time. Tried ordering from another place, and not one driver picked up my order. After it being past the eta arrival I ended up picking it up myself. Next thing I know a driver claimed they picked up my order and charged me for them picking it up after I already picked up my order.
Horrible experience
by Will glovinsky on 2020/07/12 17:23
So, I tried to order breakfast as I didn’t want to get my daughter dressed and drive around this morning. I tried to sign up online... error. So, I got the app. After three tries, finally got an account created. So, I order breakfast. It says it’s going to take an hour... okay, I’ll deal. After 45 minutes, it says order is going to take an extra 15 minutes. Frustrating, but I’m good still. An hour and fifteen minutes, I get a message that says my driver has arrived. I open the door... no food. Look everywhere, no food. So, I go to the help section, I report that I didn’t get my order. After a few minutes, I get a refund. Cool. Get my daughter dressed, go and drive around, get breakfast. I come home and find they still charged me 6.50 for the experience. I’ll never use Uber for anything ever again. What a jip!
App seems ok!
by TaMiKay$0827 on 2020/07/12 16:54
I usually never have a problem w/ this app except a few weeks ago my order was delivered to the wrong address and when I wrote a message about i never heard back from anyone and I never received my food or my refund. But for the most part I love the app.
Waiting since June 3rd
by no star no play on 2020/07/12 16:36
I’m still waiting for my refund. I’m beginning to think you guys are playing mind games and lying about this refund. I am extremely disappointed, this is why I am no longer using uber and recently switch to lyft. I spend over $500.00 a month for transportations on uber and not to mentioned I was just trying on uber eats just to get the feel of it and see if this is something I want to make as a habit for my daily routine, to make my life a lot easier but it end up being a nightmare. I’m throwing in the towel I’m giving up, just keep the money you guys are not worth it. I am done.
Won’t work with my email
by Emmalouwho21 on 2020/07/12 16:33
This app is the worst thing the order food with, you need to fix this, I was trying to reset my password with my email and it keeps saying it’s won’t connect with my mobile phone number, this is my phone number and Email and it won’t connect, I need this fixed or I won’t use your services period. P.S can help me log in into the app.
Horrible
by koalaa9699 on 2020/07/12 16:11
I used to have good experiences. But the past couple of times, there has ALWAYS been something wrong. If I could give negative stars I absolutely would.
No couriers available
by Evan Kroske on 2020/07/12 16:08
No couriers available
App abuses notifications for advertising
by practex on 2020/07/12 15:57
Promotional notification spam
Why tho
by Mariadec on 2020/07/12 14:53
This is the slowest most expensive of all the food delivery apps. Took over an hour to get McDonald’s from the place literally 5 minutes from my house. If I hadn’t been getting work done on my car I would have gotten it myself. I probably would have gotten it faster if I rode my daughters tricycle.
Super spammy push notifications
by notcool88 on 2020/07/12 14:47
Holy **** this app has gotten aggressive with push notification ads. Disabling push notifications isn’t really an option for this app since you might need to communicate with the driver, Give me an option to turn off the promo notifications! It’s sending several a day EVERY ******* DAY
Not happy
by CX REPLY on 2020/07/12 14:45
The last 4 orders were missing items. I receive nothing but a L for not having what I paid for. I report every time something didn’t come through the app and nothing.
Overpriced
by Shwazyy12 on 2020/07/12 14:38
Honestly overpriced because Uber takes a high percentage off restaurants and that affects a lot especially during COVID. Although drivers are responsible they also need to travel a lot of miles for a single order. Small service fee for orders of 2 things, plus very high delivery fees. Grubhub/Seamless is more reasonable.
the support is just horribly wrong and they've stolen from me
by Thorns_in_the_roses on 2020/07/12 14:36
i've placed Multiple orders with them and there were quite a few instances where I was missing items out of my order, so I would contact support like I was told to, and they would not refund me for the missing items. I wasn't asking for the entire order to be refunded, just refund me what the missing items cost and they wouldn't do that. I'm done ordering with them until they fix their customer service because they're a bunch of thieves. There's no reason they can't refund me.
BadlyMakes it near impossible to contact support when there are delivery problems, which is often
by rajivpant on 2020/07/12 13:51
My Uber Eats delivery order is now super late, which I have found to be a common problem with Uber Eats. They keep increasing the delivery estimate time. I have been waiting for an hour and half for delivery from a “fast food” restaurant less than 5 minutes drive away. Unfortunately, the app won’t let me contact support and keeps showing me unhelpful canned messages. If I try to cancel my order, they threaten an exorbitant cancellation fees.
Bad service
by Jeishwsj on 2020/07/12 12:36
Use another food app if you can. Eats has gone down hill with their service. Not to mention that they are racist!
Missing Items
by Roedstr on 2020/07/12 11:18
I ordered 3 dinners from TGI Friday. Food was delivered with one of the dinners missing. Shame on me for not checking the delivery. Driver arrived with “boyfriend” comfortably seated in the passenger side...fully reclined and on the phone. When I checked the order, I tried to find the driver in the app to ask her to come back but Uber privacy policy protects the drivers. She never closed out the ticket, so I wasn’t able to give her a rating. I filled out the complaint form and much to my surprise Uber Eats refunded my missing dinner. So, kudos to customer service. Much appreciated!
Uber Eats is a joke
by fcvhjjhgg on 2020/07/12 10:15
Our order has been wrong, not delivered, and more every time we use this service. Literally the last 5 times my wife and I ordered we had our money fully refunded. Drivers can’t use basic GPS directions as I’ve had several orders canceled by drivers that were too stupid to follow basic directions. Last night, once again, we were delivered a completely wrong order!!! No customer service, just a ruined meal and a refund. This app is such a joke it’s funny.
Very poor delivery, even worse customer support
by Saint5789 on 2020/07/12 08:32
I have been using this application for a few years now, and it has become exponentially more expensive whilst becoming less and less reliable. My past four order have been completely wrong, the delivery partners seem incapable of reading delivery notes or individual messages describing how to get to my door, and the post delivery support is a JOKE! I am taking my business elsewhere and I recommend everyone here does the same
Taking advantage of Covid and how much we need delivery
by Saiiiimon on 2020/07/12 08:29
This is absolutely crazy! Have been using the app for a long time now. Tonight my food came late cold and soggy imposible to eat! No apologies no refund but a 5$ credit ruined saturday night for us lesson has been learned don’t be lazy and go pick up your own food because when you have an issue they will not respond accordingly and you will loose your money! Second time first time didn’t complain just decided to heat up my food and eat it!
If you need help don’t expect any
by Kiyan25 on 2020/07/12 08:03
So far the only times I’ve needed help, I have no way of contacting any representative because when you need help the company just requests you refresh the page. Do not use this app use other apps for delivery services.
Garbage
by Thatoneguybehindyou on 2020/07/12 07:44
Overpriced and time management is terrible.
Thieves
by Mina Rimon Tanious on 2020/07/12 07:06
They charged me 11 dollars to cancel the order because there was no drivers
The concept is good - but...
by Mr. T-C aka Mr. T on 2020/07/12 06:58
I ordered some food and unfortunately the driver went to the wrong address more than 10 miles away because the Uber company’s app is wrong and inefficient! How can a I company that supposedly specializes in deliveries use a poor mapping systems....crazy!
Terrible customer service
by Double-O-7 on 2020/07/12 05:47
You can wait around 1 hour and restaurants will cancel your order with no notice and for no reason, and Uber eats does nothing for you.
Wrong order
by Jigga fan on 2020/07/12 05:43
Ordered a rueben The driver brought me a steak and cheese ! Wife was not happy
Uber is the worst! Do not use them!
by jrex1992 on 2020/07/12 05:41
I have specific instructions to get to my house and the driver obviously did not follow them and he drove around for literally almost an hour. He was unresponsive to my messages and let alone the app itself is designed in no way to help the customer resolve their issue. UBER WILL NO LONGER BE RECEIVING ANY OF MY BUSINESS EVER AGAIN.
Poor service
by uberEatZyoMoney on 2020/07/12 05:29
0 stars
Customer last
by Americanafrican1 on 2020/07/12 05:25
Seems Uber Eats has gone the same way as door dash... money first, customer last. Very disappointed. Moving on. 4/5 dismal service and $15 to change address or cancel order within 2 minutes of ordering.
Molesto A La Máxima Potencia !
by ElGanriel53 on 2020/07/12 04:57
Bien pero bien molesto , cuando ya faltaban 15 minutos para que llegaran con mi orden me la cancelaron. Consideró esto una gran falta de respeto.! Pero así como me faltaron el respeto , así lo dejaré saber en todas mis redes sociales.!!! Sin vergüenzas 😡😡😡
Disappointing
by Vipergirl76 on 2020/07/12 04:50
ETA is misleading. It does not appear that a driver is assigned at the time they take the order (and my money). Customer service options are nonexistent or at least impossible for me to find. Because of the way it is set up, I have no idea if my food will actually come.
Horrible.
by Hunnieface on 2020/07/12 04:29
I ordered food at 10:35pm on July 11, 2020. It is now 12:26am July 12, 2020. It took the app well over an hour to tell me they couldn’t locate a driver to pick up my order, and the restaurant has been closed for at least an hour and twenty minutes. I tried to cancel the order because I know it won’t arrive, and my only option is to eat the cost of the order. What kind of business is this where they wait until after the order is submitted and being made to search for a driver? This is the second time I’ve ordered and the second problem I’ve had. A $10 off coupon for my next order as an apology for being late is not sufficient to the inconvenience I’ve been dealt. Wouldn’t give a star if I had the option to give none.
Garbage
by SnapchatRemake on 2020/07/12 04:15
Terrible customer service. The app is broken and it steals your money. The only reason I still use it is because I get hungry Lowkey. But only at night time tho. I suggest you convert to door dash or Postmates. But Postmates be buggin too Lowkey. Door dash responds to ur complaints right away. I’m not sponsored I promise. Although it would be nice. Door Dash hmu. Anyways don’t use this garbage app unless you wanna waste money. Let’s boycott Uber Eats for scamming. Boooo!!
Excellent with a little but
by Floyodance on 2020/07/12 04:04
I love this app I think is very reliable. The only thing that is missing in my opinion is a way to confirm the I have received the order. Unfortunately it happened that the driver left my order to another apartment and I had to go hunting for it. Or at least a way for us clients to post a picture of our door so the driver will find it easier to find us. Thank you for this incredible service though and to all the people working behind it and the drivers!
Steals money
by 89736Drip on 2020/07/12 03:56
So if I wanna cancel my order why take 78% of my money when I wanted to cancel ?? I’ve been waiting for an hour and maybe even more and yet my food has never came and I don’t wanna cancel cause it’ll just take my money
Lousy service
by sis2781 on 2020/07/12 03:25
I ordered food at 0825 pm. Order was received and ready by 0920. The delivery driver drove around in circles on the app finally getting the food at 0945. Then he drove around in circles for another 45 minutes before arriving. The food was cold. The pizza toppings had slide all to one side and off the pizza. Horrible experience.
STOLE MY CREDIT CARD INFO 👎🏻
by Mickeyfreak1 on 2020/07/12 02:49
I only ordered 1 time with my brand new debit card and my Uber Eats driver, HENRY, STOLE MY CREDIT CARD INFO and made many purchases with my card. When I tried to contact UBER Eats, I just got their boiler-plate message of “maybe someone in your household used your card. “ I. LIVE. ALONE. 3 times I got no place with them. DO. NOT. USE. UBER. EATS.
Meet at car? Uhm that is not how this works
by AR1722 on 2020/07/12 02:35
If I could give this 0 stars I would. Our food was never delivered to our door as instructed (contactless) then the driver decided to send us a note to meet us at her car? What kind of shady stealing bs is that?
🤬🤬🤬
by kbeard301 on 2020/07/12 02:29
This is becoming frustrating. I just ordered pickup from subway, the app says go pick it up and then I go inside and they haven’t even made our food. Earlier this morning order breakfast and they forgot a whole drink 🙄 this is ridiculous. No one offered to even reimburse for the drink.
Contacting Delivery Person
by Mari_Rod on 2020/07/12 02:25
To be honest I feel that as soon as we know who is picking up our order, we should have access to their contact info because right now I am tracking my order and the delivery person is no where near Taco Bell, he is walking around, making my order delayed. Please fix this, we should be able to contact them as soon as he know who is picking up our order.
I need to tip
by Arianaandrew1 on 2020/07/12 02:10
Hi I’m having a problem I always tip after I receive my FOOD but I’ve notice that when they take a picture of the delivery I can’t add the tip what can I do ? The picture shows up where it should says Tip. Can someone help me?
Didn’t help w issue
by PoGuCITy on 2020/07/12 02:10
Mariel Claudine G, Jonel AND Micheal J didn’t help me with my issue. They all brushed aside my issue. Won’t be using uber eats anymore. PostManes reigns supreme!
Very poor customer service
by Asgardian21 on 2020/07/12 02:08
I order drinks from starbucks , and they were so late after switching over 3 different drivers to pick it up that my ice on the drink was melted. My iced drink was now warm. I then complain to the app and I get an email back with only 5$ to use for next purchase even though I spent 15$ and I tipped. This is disappointing and unacceptable. Any other app like DoorDash or postmates give full refund when I have an issues which doesn’t happen often at all.
This app is the worst
by CDawg0696 on 2020/07/12 01:56
I had my food delivered to the wrong address. Because they typed in the opposite numbers I wrote .
Some with Uber Eats
by hangry B on 2020/07/12 01:54
Driver stole 1/2 our food and is eating it while we go hungry! Never again! Waitr from here on out!
Less than Adequate
by jskarpin on 2020/07/12 01:11
I don’t think I’ve ever had an order delivered on time. The fees are way higher than other apps.
Just awful
by I Regret Downloading on 2020/07/12 01:02
I never write reviews but I’m just so fed up. I had to download this app because of a company voucher I received in lieu of a catered lunch (we’re supposed to work through lunch due to time constraints and this is our compensation). I activated it through an email and it was supposed to be on my account but it is nowhere to be found. I then googled how to verify that it was on my account. It directed me to “Account” then to my “Wallet”. There isn’t even a wallet option on the Account page, only “Payment” that did not have any useful information. I contacted the person who purchased the voucher and they said that most people have been having a similar issue. I’ve been trying to solve this for an hour and at this point I’m just done. I’m going to order something on another food delivery app and pay for it myself. TLDR- if you are looking looking to cater a lunch during COVID look elsewhere or prepare to field a lot of emails from people having issues. This app is awful
Delivery
by Cordelia22 on 2020/07/12 00:49
The food was quite tasty. My difficulty is with delivery. I requested the delivery to be handed to me. I have a mobility change needing my food order to be handed to me. The food was so far from the front door I had to call a friend to bring me my order. I wear a glove and mask when receiving food delivery.
Lilithglass
by lilithglass on 2020/07/12 00:40
Super quick delivery and the food was scrumptious. Not ready to go to a restaurant yet and this filled in for being able to still get the best Indian food in town!
No iPad landscape; drivers do wrong things
by DEJ-II on 2020/07/12 00:37
Update 7/11/20 with Covid: Uber Eats continues to add stops after an order is placed; today’s order was 30 minutes late. It’s not the driver’s fault, and I hate not tipping them because of Uber, but there is NO WAY to rate uber (only the driver and the restaurant). Time to look at Door Dash and others: Uber doesn’t care about customers or their drivers ——————————- Annoying that Ubereats can’t/won’t provide landscape on iPad to use a keyboard. Worse, drivers often make stops on the way even when I did NOT authorize a shared delivery, and I did not receive a discount as I would have if I’d authorized shared delivery. What I did often receive was cold food...late. Contacted Ubereats and was basically told too bad for me. Glad there’s competition! Developer response = far too little, far too late.
Trash
by rickfelton69 on 2020/07/12 00:36
They have no customer support, order was canceled by the driver after waiting 2 hours and watching my driver go a completely different direction from my house on the live tracker.
Poor service
by Higgins406 on 2020/07/12 00:31
DO NOT USE THIS APP or this service! Their drivers take ENTIRELY TOO LONG and I’ve had an order canceled when I never received the food (I took it upon myself to go get my food bc it had been sitting at the restaurant for 20+ minutes). This is not the first time I’ve had poor service but it is DEFINITELY the LAST time!
No lo recomiendo
by yo2320 on 2020/07/12 00:29
Es una porquería, nunca hay repartidores disponibles.
App malfunction and order placed without approval
by krapp0422 on 2020/07/12 00:11
I was working on an order and playing with the app. It glitched and the order went through. I was told they would refund me. It was literally my first time using it and it’s been a month and still no refund. Would not recommend.
Worst app of all time. Charged me $30 to cancel an order
by ksejdkkdnd on 2020/07/12 00:01
See above
Losing my business
by designvd4me_ on 2020/07/11 23:53
Next time I’ll just order with DoorDash, because this is the 2nd time in two weeks I’ve ordered with UberEats and my food wasn’t delivered on time, and then they had the nerve to give me a $10 credit that had to be used by a certain date. I see why I stopped using them before this is ridiculous. No way to contact them directly because they don’t care as long as they get their fees attached to your order!
Incomplete order
by frznmike on 2020/07/11 23:47
I ordered a drink with my meal and it didn’t come with my food. Called the restaurant to ask why and was told to talk to the driver who was gone. They refused to help me at all. Ubereats here is only in Spanish so I got no help for them either. Will not order from this restaurant again because they ignored my request
Robbed me
by herecomesthatguts on 2020/07/11 23:30
Ordered food and then saw it would arrive too late for my lunch so canceled to order somewhere closer, got charged cancellation fee which was fine you know? A couple of bucks I thought? Nope took 3/4th of the price of the original order and said it was because the food was already made. Keep in mind it was popeyes I ordered and there was no driver even assigned to it yet crappy app
Paying to get food quicker
by chilllbro69 on 2020/07/11 23:08
Wow you guys are really gouging for every last red cent.
Unreliable cheats
by Gidufnemce on 2020/07/11 23:08
Don’t bother getting the pass or pay for for priority. It’s just another way for Uber to take your money and give you bad service for it. There are other options out there that are both cheaper and more reliable than Uber Eats.
THESE GUYS ARE CROOKS
by Hgjknb on 2020/07/11 23:04
I order something for less then 10$ it’s a 2$ small order fee and 50 cent service fee but if I order something at 10$ the small order fee is gone but the service fee goes up to 2$ then I also notice them rise of price on order when they list them as free deliver Their new fee add up to more money then the old delivery fee. And I caught the app raising prices of orders when they offered free delivery. And tell that keep driver on the road stuff to the driver complaining about a living wage. Straight up crooks UPDATE: you guys updated your app to shift the responsibilities from Uber driver to the restaurant, furthermore the driver can call you but you can’t call the driver or text. And you can no longer see where the driver is at on the app. I can’t say I expect much from Uber. You crooks will get your when you scums go out of business
Re send my stuff.
by tmirap on 2020/07/11 22:49
If my order is missing items, I’d like for them to be re-delivered to me, not just refunded. The refund doesn’t process immediately, and I still have to eat.
not professional delivery service
by STUnami216 on 2020/07/11 22:47
drivers use neighbors driveway instead of mine very often. this causes trouble
Wrong address
by Uber whack on 2020/07/11 22:07
Well my driver pulled up and then pulled off and when I went outside I saw him walking away from my neighbors house. I yelled up the street that he was at the wrong house. He told me I was lucky that I came out and saw him. He then brought the food and left it at my door. He tried to show me his phone phone showing the address he had was 3528 and not 3538. SMDH
If I could give zero stars I would
by jahlove5366 on 2020/07/11 22:05
I have nothing but bad experiences with Uber eats, from receiving cold food numerous times, to order never showing up, and then today I tried to cancel an order right after I placed it to find out there’s no cancellation button, I had to contact customer service for them to do it, since it took them so long the order was made and they charged me for the entire order!! They have the worst customer service ever!!
Horrible customer service!
by bobear52 on 2020/07/11 21:14
Good luck getting an issue resolved if you have one. The worst customer experience I’ve ever encountered.
Horrible Service
by MickeyM10 on 2020/07/11 20:57
Food will come cold, spoiled and unsafe. Terrible Customer Care. Won’t stand behind their service. Food was derived over 70 min later than latest delivery estimate (115 min total wait, for a restaurant 4 min drive away). Food was spoiled. Restaurant was very willing to replace food. But, Uber Eats wouldn’t provide a driver for redelivery. I contacted customer service help many many times, and never get anyone willing to help or even address my problem. Just non-responses like “thanks for letting us know, have a great evening”. Horrible service.
Promo code incentive is misleading
by zaechickenwing on 2020/07/11 20:37
I invited a friend to use UberEats using my promo, but I only got 25% off my order, not $20 off like it says you do when someone uses your code. Please help me with this to get the rewards it says I should.
Fees Way To High
by jerryskis on 2020/07/11 20:19
I like the service but will not use it with a 15% service fee. Seriously! What so high, it’s only a connection service
BLM is a Marxist organization
by Mike Nandez on 2020/07/11 19:43
I don’t support identifying race of restaurant owners. I prefer just ordering from a restaurant because I like the food. I’m not interested in knowing what race owns it. I’m not interested in politics when ordering my over priced take out service. Switching to a different service.
Uber eats commits THEFT
by kayla-anna on 2020/07/11 19:39
I constantly run into issues with Uber Eats. I order food often and I spend a lot of money. With an app like this I know there is going to be room for human error. However Uber Eats didn’t think to also take that into account. So just because you are constantly having issues with Uber Eats and the restaurants they partner with doesn’t mean you’ll always get refund or credits back for that purchase. It’s actual ROBBERY. Get this, because I have had run into so many issues with receiving adequate service on this app, is now my fault that I can’t receive any more price adjustments. And maybe it is my fault for spending $50 and up on majority of my purchases and wanting to eat?????? But because I often run into issues I basically come on this app order food, spend a lot of money, and get nothing back I return. Not even my own money. I’m gonna end up owning Uber Eats soon. Because y’all are trippin for real for real. Never heard of any worst customer service.
Wrong fees
by DauberNitas on 2020/07/11 19:38
we paid over $14 for 2 drinks at Starbucks; the delivery was advertised as free, but the item prices were higher than the store, and double delivery fee
Lame
by Ashy_Bum on 2020/07/11 19:20
Gets Costly for one person and to top it off I never get my Uber cash for referring friends and I can’t get anyone from customer service to talk to me because of this covid 19 epidemic
Where’s the notification?
by Slotter :) on 2020/07/11 19:00
Home alone with 3 kids 7/5/2 and needed some coffee. I ordered and asked that they not knock or ring the door; thinking I would get a text once the delivery was made. Nope nothing very strange
Misleading
by amadan1991 on 2020/07/11 17:45
The restaurants they recommend and advertise as 25 minute wait times are so far from my location that it’s impossible to meet those wait times. Something must’ve recently changed with their algorithms because I’ve never encountered this problem before. This is the third time it’s happened, where I’ve ordered from somewhere not realizing it’s all the way uptown, relying on Uber’s short estimated delivery time. The delivery time will continuously get pushed back as I wait for delivery, until it takes 1.5 hours for delivery, which was expected to be 25 minutes. Fix your algorithm and stop misleading customers using under-estimated delivery times.
Driver delivered the food to the wrong address
by keekee185489 on 2020/07/11 17:13
Delivered the food to the wrong house! I had to go back out to get the food. The driver called me and I told him we never received the food and he hung the phone up on me!
Terrible
by E12344667 on 2020/07/11 16:57
Customer service is terrible. Never works and they steal from their customers.
Inconsistent
by Frustration131 on 2020/07/11 16:24
Lately I’ve been getting tired over the inconsistency with which the app works. This morning the app notified me of an apparent free delivery promo. Upon placing the promo code, which was successfully approved, only two restaurants came up as options in the entire app. This was weird so I decided to view the options on my girlfriend’s app to see if they were also as limited. To my surprise her app displayed a wide range of restaurants to pick from. Unfortunately the promo code didn’t work on her app. I must make clear that no restaurant limitations were included in the promo, and even if it did (which it didn’t) the app would only let me view two choices regardless of whether if I was willing to pay delivery or not. So it basically winds up to this, either you get free delivery and only two options, or you get nothing, and have to order through someone else’s app and pay full delivery. No such thing has happened to me with other delivery apps. Two options? Ok then, two star review.
Don’t expect any fair customer service
by Allblueflame on 2020/07/11 16:13
Their customer service is horrible and unresponsive - so bad that it has made me delete the app. Expect to be charged for a delayed delivery and most of the items missing.
Terrible service and worse communication
by ramalamdingsong on 2020/07/11 15:48
Took two hours for the order to get to me. I live 2 miles away from restaurant. App just kept subtlety changing delivery time. No way to contact customer service to inquire or complain
Trashy
by Bennyrama on 2020/07/11 15:48
Terrible food options I mean if I only wanted things in walking distance I would walk there myself. Then how you only deliver certain food at the weirdest of times like I can get Taco Bell at 11am but not 11pm? And the no couriers nearby bro do better
Worst customer service in a delivery app
by A dissatisifiied user on 2020/07/11 15:21
This app is designed to provide the worst possible customer service and the staff that respond to the consumer concerns also appear to be trained to reinforce the absolute minimum of care and effort. If you ask simple questions about why or how something went wrong, you will get a generic message with generic language that completely skips your concerns. You’ll never know if it was the app, the driver, or the restaurant’s fault so you won’t be able to avoid future issues. This most likely means that you have an app for food delivery that you have to roll the dice with each time so you better have food at home already and don't necessarily expect your order to arrive at all. The latest failure of an experience was last night when I ordered dinner for 4 people. The order was placed an hour before the restaurant was supposed to close, 3 different drivers had the order and disappeared and my order was eventually cancelled after 80 minutes of waiting. Note that this restaurant has and estimated 25-35 min. delivery time. I tried to get an answer for 3 separate times and was basically ignored each time. 4 hungry people, a pending charge on my credit card, and no compensation for the lost time and frustration. No genuine or personalized responses, just copy/paste generalizations. Amazon needs to get into the food delivery sector and show Uber what they should be doing.
Over an hour for order to just be canceled
by t1284936/ on 2020/07/11 14:31
Attempted to order multiple times (on different days) and waited over an hour every time before the order was canceled due to no driver available. It should state up front when a driver is not available instead of making someone wait over an hour to find out. The food had been made and was thrown out because of this as well. Every time I have tried to use Uber eats the order is canceled. I have never had this issue with DoorDash or Grubhub. Won’t be using this again.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
Horrible Customer Service and terrible app
by mindysuec on 2019/12/20 13:08
If you are hungry, DO NOT USE this app. I have had problems in one form or another with every single one of my orders. Most recently, I placed an order for a nearby restaurant while I was at work and unable to leave. After waiting for the order to be completed and picked up, I received a call that one of the items was not available. Instead of canceling that item they cancelled the entire order and when I went to the help section to contact customer service, I was shown a standard message with no one to reach out to. I then re placed the order and had to wait for a new delivery driver to drive across town, wait for the order to finish being prepared and then delivered. 2 hours later I received my order with no apology or credit. In addition, I was not able to order the ingredients that I wanted because there are no comments section and they did not have all items that are in stock listed. My order was from Subway which is only a block away, next time I will just order Jimmy Johns directly so I at least know that I will get me food and not have to wait around for hours. Update after response from UberEats: You do not value customer input. There is no section on your app to reach out to customer service, I tried for an hour to find a way to reach someone before moving on with day. The only way I was even able to hear from someone was by posting a review. I have never been so appalled by such a lack of customer service in my life.
Third time wasn’t a charm
by iamsooooomadrn on 2020/05/11 19:23
I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.
Customer support is horrible
by ashleeg112 on 2020/07/02 05:32
**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again.
so many bugs and frustrations it’s not worth it
by never mind my namr on 2019/12/10 18:37
I used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems.
Terrible App
by ch.steph on 2019/08/01 18:43
The Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time.
Too Much Of A Headache
by DatBadBosLady on 2020/04/18 15:58
So hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash.
MUST READ TO SAVE MONEY!!!!!!
by Real Person Like You on 2019/08/07 14:42
Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ .
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Terrible Customer Service
by emmakweber on 2020/07/09 23:12
I use Uber and Uber Eats multiple times a day, but my house is sometimes difficult to find. Because of COVID-19, I have been requesting to have my food left at my door rather than meeting my driver in person. I always reach out to my drivers to leave detailed delivery instructions (both in chat and in the instructions box) but sometimes drivers ignore my efforts and leave my delivery somewhere else. I always try to find where they left it, but when I can’t, I request a refund and reorder my food. This has happened so often in the past few months (because I haven’t been meeting my drivers outside), that they now refuse to give me a refund regardless of my issue. Less than an hour ago, I received a delivery with about $20 worth of food missing. I reached out to support to get a partial refund for the missing items on my $60 order, providing a picture and explaining the situation, but both times that I spoke to someone they informed me that there was nothing they could do. I’m really disappointed because I genuinely use Uber more than once a day every day. I really hope that this review will draw some attention to this issue and possibly result in a refund, otherwise I’ll have to turn to other apps like Lyft and DoorDash. I hate leaving reviews like this, and truly wish I could leave a higher review on an app that I use so often, but I don’t think it’s fair that I am being charged extra for things that are out of my control.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Uber Eats PR
by Whileichange on 2019/09/25 13:20
Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No Customer Service Support
by Anon Annoyed Customer on 2020/06/13 16:13
I have ordered through the app several times over the last few months without a major issue. There have been slight delays, but nothing completely inconvenient. However, my most recent order was not assigned a driver for over an hour and a half. I found this out by receiving a call from the restaurant I ordered from. My food had been ready within ten minutes of my placing the order. When I went to contact UberEats about the issue, there was no way to contact them. There were some general FAQs, but nothing about what to do if no driver was assigned to an order. I couldn’t even find a customer service number to contact them and let them know there was a glitch. I had to get their customer help line number from the restaurant I’d ordered from. That number led to a message that said they are not providing phone assistance at this time. It did give me another number that provided the same automated message. I was ordering at a normal time on a Saturday in a city from a chain restaurant, one I’d ordered from the app many times. It should not have taken that long and if it did, there should have been a way for me to contact headquarters to get assistance. I understand things happen, but this isn’t a driver issue or the restaurant issue. This is an UberEats organizational issue. I am normally not one to place a complaint review, but I am doing so in the hopes that UberEats will update their customer service assistance.
DONT ORDER UBER EATS
by Tttkkayy on 2020/05/27 03:01
I’m a loyal customer, as my boyfriend & I work crazy hours we love getting food delivered. We’ve had a few rough experiences but nothing to the point where I want to call and complain. Until this weekend. We ordered food at 10pm at night, didn’t get delivered until after 12:20am. I wasn’t even mad about waiting over 2 hours, but since I had waited so long I was ready to eat some good food. Well it go there missing items... ok fine. Not the drivers fault ... i go to take a bite and my food was ICE COLD. It felt like it had been sitting out for HOURS. It was NOT fresh, it was DISGUSTING. My boyfriend then sent them an email that we we’re missing items and how terribly long our food had to of been sitting out and we just threw it away because it was so gross. They gave us a “$5 credit “ i said HECK NO. I want a full refund! I’ve never been so disappointed, after an hour of trying to find support numbers to call, and countless Uber eats numbers being disconnected, or just busy I gave up and started messaging them on twitter hoping they would fix the problem. Guess what they did not. They said they can’t give a refund.... what in the hell. I am not satisfied with my order I sent you pictures of the items and you still won’t fix what your service messed up?? If you want a great food ordering app use grub hub. They fix their issues ASAP & it’s super easy to get someone on the phone to help you! Hassle free and they’re super apologetic!!!
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
App decides on its own where to deliver my food
by whita12345654321 on 2019/12/18 13:15
This app is absolutely useless and I am considering never using Uber Eats again. Your ONE job is to deliver food to people, and this app makes that next to impossible. I only use this app when I don't have the energy to cook dinner - after taking care of two children and working third shift, some days it's not possible for me to muster the energy to do so. So when I use this delivery service, I am depending on it to come through. TWICE now I have had the delivery address somehow automatically filled in to a nearby restaurant - one that I have ordered Uber Eats on before. I absolutely never filled this in as my delivery address myself, nor did I ever choose it as my delivery address. This awful app decided to make that decision on its own somehow. The second time this occurred (today), I manually changed the address to my own and it was correct in the app. Then, lo and behold, my poor delivery driver calls me outside of said restaurant with my order. This is absolutely unacceptable. He was not even sure that he would be able to complete my order based on your algorithms. He apparently called and fixed things and was thankfully able to complete my order. At least 45 min of his time was wasted, not to mention mine and my kids time waiting for our dinner. UNACCEPTABLE. Uber’s customer support sent me a message apologizing for my food being late and offering a $5 gift card. Yeah no thanks. Not using again.
Worst Service I’ve Ever Seen
by WwB7713 on 2019/11/08 05:41
I ordered Uber Eats one night and experienced normal updates until the driver came to my apartment complex. When he arrived, he called me since he was having issues finding my apartment (I had already provided him specific directions for whenever he or she would enter my complex). The issue was l not that he could not find my apartment. He was irritated on the phone and complaining about the complex’s poor lighting (again, post me providing him with detailed directions within the complex). Once I stood outside waving to him, I assumed he would be at my door soon (since he said he saw me waving). A few minutes later, I saw him drive off. I now think that he drove off with an Uber rider in order to make more money. Assuming he was gone, I ordered food directly from the restaurant. My boyfriend was picking it up when I got a knock on my door. It was the Uber Eats driver delivering half eaten soup and the rest of my cold order. On top of that, he left the food on the ground instead of handing it to me at my door. I never even saw the man. I have contacted their customer service at least 4 times and have yet to get a refund...even after providing pictures of the half eaten soup and the 2 orders side-by-side (proving I proceeded with a personal order rather than eating the one left on my doorstep 40 minutes late after a mysterious disappearance and aggravated driver). Do not order Uber Eats. I recommend using any other food delivery service.
Poor organization
by sbaloney on 2020/01/01 21:54
I’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again.
Not a reliable service
by JamesMRCA on 2019/12/10 00:26
I used this service for dinner delivery at work about once a week for about a year or so, and it has steadily gotten more expensive. The quality of service from the delivery partners varies wildly, some don’t read delivery instructions and make you wander around to find them, some go out of their way to give you a good experience. The app functions pretty well and you can filter your choices several ways and it keeps track of your previous experiences and makes it easy to quickly select favorites. It’s intuitive and simple. The downfall is on the service side. In the past 3 months I’ve had several orders cancelled with no warning or followup. My attempts to get questions answered through the support request system in the app have been futile; an email will arrive explaining was not charged for the cancelled order but will give no other answers or explanation about why the cancellations occurred. As I work in the medical field, I can’t leave to go get something to eat when this happens so I’m stuck working a shift with no lunch, so it’s a significant drawback in a food-delivery service when there are random and unexplained failures in service, especially when there are no attempts to rectify the situation or reattempt the delivery. Since there have been multiple instances of this situation and very poor customer service response on the part of Uber, I’m cancelling my account and using a different service.
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
Use app with caution
by ideauh on 2020/05/28 21:32
This morning I tried making a purchase at McDonald’s (Sherman way/woodman) and was given a “internal server error” message saying my transaction didn’t go through and I had the option to empty my cart, which I did.. I then proceeded to attempt to place my order at another McDonald’s (Van Nuys/Blythe) which I had no issues in doing so. But once I finished placing that 2nd order, to my surprise I was notified that a order was on its way to my home.. turns out the first order at the Sherman way location went through after all.. I then tried canceling the 2nd order but when I was finally connected to a Uber eats associate and once they finished the “process” the associate said they have to go through to proceed with the cancellation I was no longer able to keep my money.. I truly do not believe this is fair.. nobody is to blame here but the app for having me believe that I never placed an order other than the one I knowingly placed at the van Nuys/ Blythe location. Everyone I’ve spoken too has told the same thing, we can’t give you a refund after a restaurant has prepared the food.. I understand that and I agree that the restaurant shouldn’t lose money for something they are not to be blamed for.. but who is to take responsibility when the Uber eats app malfunctions and down right robs somebody of their money? Why should I lose money because of a “internal server error”? Something has to be done.. this isn’t fair.
Re-Reviewing because my old review was deleted!
by SimpleFarmerZombie on 2019/12/08 21:07
Don’t be fooled by the Developer Responses you see on these reviews: the website they send you to is the same form site you get when you first try to complain. Their customer service is terrible. My original complaint was that they sent the delivery driver on another order AFTER picking up my food (a burger and fries) taking an hour after my food was picked up to get to me. The food was cold and inedible, going into the trash. There’s nobody to talk to, nobody to explain the situation in their customer service. It sends you to a site where it asks you for a picture of your food (how does that show that its cold?) and fill out a form. The response I got was literally them saying the driver was within their time limit (which isn’t told to you until AFTER it is too late to cancel the order AND is their time limit that changes frequently during the order), so I got no refund. Cold, inedible food for my money. Oh, but it doesn’t end there! They would constantly reply to my review, saying they wanted to fix my problem, but literally send me back to the original form complaint site that got me the original no refund response. This is a terrible company and doesn’t deserve a single penny from anybody’s pocket. They can continue to delete these one star reviews to keep their average up, but the fact is that they feign interest in helping you is disgusting. Delete Uber!
There are other apps that are way better
by Ohwell34 on 2020/06/09 17:11
I recently placed an order with uber eats and this was a big order (close to $80). I get the order and I was not pleased with it. Some of the food was not good and I barely ate it. When dealing with other food delivery apps, whenever I received food that was unsatisfactory I could simply request a return on the app and it’s taken care of within a matter of minutes. Not with uber eats- at first I tried calling and when I finally found a number, the automated message said they were not taking calls at this time. I emailed their customer support and their solution was “to leave the business a 1 star rating.” After trying to contact their customer service asking if there was anything else they can do and getting no response, I contacted the restaurant instead. The restaurant that Uber eats wanted me to leave a 1 star rating for was beyond helpful and not only offered a refund on my select items, but even offered to call uber eats directly to let them know they approved of the refund. The restaurant called me shortly thereafter and told me that although they approved of the refund, ubereats had to issue it...funny since uber eats claimed there was nothing they could do. I tried calling uber eats and when I finally got in touch with a rep, they told me I had to email them since they are not helping customers over the phone at this time. Safe to say I won’t be using uber eats again.
Good but room for improvement
by avanailah on 2019/11/01 01:05
Faster than most and a lot of options however there are a few things I personally have problems with for starters after all these service fees, taxes (I know we can’t avoid taxes lol) & delivery fee, your order ends up being like $10 or more than the subtotal. But hey I guess this may be how the drivers are able to make there money, I’m not really sure how that works. But a real tedious thing that I’ve been hoping the app would change already is, this.. okay so I order from both work and from home, the app usually leaves the address on the last place that you ordered from. I disagree with this, I think the programmed destination should be your current address just as the regular Uber app is. I know it’s your responsibility to double check I just wish the app would make it a little easier because once the driver has picked up the order, there is no canceling. So your forced to just throw the money away basically because they’re not refunding you after u cancel lol... or if u have a ride there, I believe they have an option to pick it up at the restaurant. Either way, it’s a lose lose situation for me, with two small babies whose going to get them up at 10 at night just to get mommy’s burger..
*****User Beware*****
by akskchaka on 2019/06/22 09:10
Im not one to ever write reviews but this app had made my blood boil. I had placed an order for Mc Donald's and realized that i had the wrong delivery address. So i went straight to the support section and read that you have to contact your “Courier” and inform them that you had placed the wrong delivery address and that the courier would bring the food to the correct address. I didn't think much of it since i live close to the delivery address. I had contacted the courier and she was very rude and insisted that if i wanted my food that id have to go to the original delivery address to pick up my order.I agreed to meet my courier there because it was my fault for the incorrect address. So not 3 mins into driving to the delivery address my order was cancelled. Seriously?? I was right up the road from where the delivery address was. I admit it was my mistake of not checking the delivery address but i had told my courier i would meet her there. Poof!! 40+$ down the drain!! She didn't even give me at least 5 mins to meet her there. I have never had an issue with Uber Eats until today. Ill go use grub-hub instead. Looks like me and the other Tons of people using this app have issues with Uber Eats. Do yourself a favor and don't download this app Or you’ll suffer the consequences like me and the other tons people that had a bad experience with Uber Eats. Trust me, You are saving yourself from a-lot of headaches and frustration!!
Needs customer service improvement
by ChrissyKnowsAll on 2019/07/14 01:20
I use to be a very frequent customer and was always impressed by how diligent contacting customer service use to be whenever there was an issue with my order; however, the last time I did business with Uber eats I was very disappointed by the level of customer service I received when I reported an issue. My courier could not find me with me living a large community although I gave detailed instructions. I could tell the courier was lost and I tried to call the courier to further direct, but there was a language barrier since the courier did not speak English. I had to wait an additional 30-40 minutes before the courier finally found me. By the time the food arrived it was cold and soggy. I reported it to customer service and requested a refund, and the representative I was working with kept blaming the quality of the food on the restaurant and didn’t issue me a refund. I find it hard to shift blame on the restaurant since had the food arrived at the expected time the food quality would have been in tact. That was months ago and I haven’t done business with them since. I wish the company trained their staff better to understand sometimes its best to take a short-term loss for a long-term gain with retaining customers. Especially since I’m afraid to admit I was placing about 10 orders a week. Way to burn bridges Uber eats!
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Has potential but needs a lot of work
by Ghvne on 2019/09/30 06:34
App frequently crashes or is down, have tried to order a handful of times over the past couple months with only one success. Lots of bugs with scheduling times other than ASAP as well. Function could be much improved by improving the pickup option. The option for pickup exists but since the app design is centered around delivering to your door it's really difficult to use in this way. Say you wanted to get food on your way in to work. The option exists to schedule a pickup, however it's all location based. So if you wanted to explore what options are available on your way to work there isn't a great way of doing that, you just have to start with your address, or your work address and random addresses in the middle and Google the options that appear based off that to determine if they're actually on your way or not. Time and labor intensive. What I picture for the future of this app is an interactive map that shows participating restaurants. Then you could visualize which are along your route and explore their menus. If this were incorporated it would open up huge new possibilities for use, acting as a sort of broker between food and consumer instead of merely a delivery service as it stands now. I would use the proposed app much more than the delivery service as it stands now.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Uber is great but..
by coco_monki on 2020/07/05 19:45
Uber is great, and in this case I’m talking about the riding service, always relatively fast and good experience but.. - right now is very expensive, like a few months ago Uber was at least 10% cheaper than today, and with corona virus they have been having a lucrative season without any doubt. - the costumer service is really bad, it impossible get in line with the Uber app costumer service to ask questions or make recommendations or report something. - with the Uber pool suspension they are not accepting Benefits cards for transportation that many essential workers (or people with low income) could use, think of this, an essential worker that receive a low income depend of a benefit transportation card to save money, before it could use Uber pool and not being exposed to COVID, but right now it has to use public transportation and be extremely exposed to COVID-19 to be able to attend a person with fragile heath. That does not make any sense. At the same time regular Uber is extremely more expensive that it was 1 month ago. I’m not saying that they should have pool again, security first !, but I tried several times to make a recommendation of if they could accept benefit transportation cards as payment for regular ubers but they never answer emails and they don’t have a public costumer service phone number, witch means that we riders have no voice.
Worst experience with this app
by akhilkadali on 2019/06/08 17:04
I placed my first order on UberEats and placed the order accidentally without all the items I wanted to order. So, I cancelled it immediately(within seconds) to add more items. They charged me for the item that was cancelled. When I checked with the customer care and said I was just trying to add more items, they said since the restaurant accepted the order they cannot issue a refund. The agent suggested since they started preparing it( I don’t know what they prepared in seconds) I should just go pick it up in the restaurant. So, I go to the restaurant and they say they never started preparing it and since we cancelled they never charged me for anything. It’s UberEats who charged me. I call UberEats back and tell them that they did not start the order, they kept me on hold for 20 mins to call the restaurant twice(while I was in the restaurant and finally tell me, they still cannot refund me. What I don’t understand is if the restaurant did not charge me and did not prepare the food and there is nothing for us to pick up, why did they suggest me to go pick it up? And if the restaurant did not charge me, it’s UberEats who charged me the amount and why did they do this if there is no service or food provided? I never wrote a review before but had to write one for this because I had such a poor experience. I never had any issue with other apps and will never use UberEats again.
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Don’t use Uber Eats
by vhfshh on 2020/03/06 15:41
Although I have used Uber eats for many years and spent over $1000 with them, I would not recommend them any longer. In fact I will be deleting the app after writing this review. Not only do the drivers make you come outside to the car to meet them regardless of your “deliver to door” status on the app they also no require you to tip your driver in advance. What if your food is cold? Or they take a long time even coming to deliver. What if they are rude to you. Why would they care because they have already gotten there tip. On top of all this you must pay a delivery fee, this one makes sense because that’s the service they offer is delivery, but in that case...why must you also pay a service fee? Finally they add the taxes last and your 20$ meal becomes a 30$ with all your added on fees added on. Half the time their fee arrives it’s incorrect or they missed something. But your so hungry you just take the loss and eat what ever has arrived. Lastly I once ordered a $55 meal that never arrived. I never got the food despite attempting to contact my driver and costumer service multiple times. When I asked the Uber eats folks to reimburse me after the fact they said I waited to long to call them and they will not refund me regardless of my spending over $1000 with them over the last year and always being a loyal customer. UBER EATS IS TRASH! #terriblecustomerservice
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
Extremely disappointed and dissatisfied!!!
by GiaOro on 2020/03/31 04:32
No stars are merited but b/c I had to select one to submit my review I am subtracting it verbally. I am absolutely disappointed with my experience with Uber and it’s employee Kimani. I never received my food! I want a full refund and the driver to be suspended for fraudulent activity. He literally called me asked for my apartment number. It was noted on the delivery address and I texted it to him via the chat option as I watched him turning to leave my complex and even texted your leaving my complex via the chat. Not only was I basically robbed I am left feeling violated and feeling as if I can not trust the delivery option any longer. This has left a bad taste in my mouth and clearly wasn’t the food bc I never got it. He stole from me and your customer service option is disappointing no phone call option to speak with customer service and being left waiting when you already took my money is even worse. I received an email questioning whether or not I had received my food when clearly I hadn’t. My daughter was standing at the door waiting for him to bring it and he never did all the while I received the delivery notification. With everything going on and people being on lock down your employee has taken my trust in these type of services away. I am left with utter disappointment and disgust. an extremely dissatisfied customer
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
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