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Keyword Volume Hits KEI Rank
postmates plus
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favor fav
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uber eats app
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favour fast food
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uber puppies
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uber eats
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uber copter
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uber food
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urber eats
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uber delivery
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Search Visibility
App name
uber eats: Food Delivery
Description
Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavors you crave, all at the tap of a button. Browse local restaurants and fast food favorites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish, or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try uber eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time, and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bangkok, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Singapore, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, China, Colombia, France, Japan, India, Singapore, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/cities/ for a current list of all the cities we serve.
Uber eats
by Buddameister on 2019/02/16 06:23
Great app and easy as long as drivers are out it gets tough in bad weather or late at night
Best Food Delivery Service
by DragonslayerXZ on 2019/02/16 06:20
Even after using other services like Doordash and Grubhub, this app is untouchable by them. The delivery is actually reasonable and quick. Also the navigation is easy, with good customer support. This app is so good, that I ended up deleting the other apps because they were simply less convenient to use.
Zero Customer Support
by kaî2 on 2019/02/16 05:04
The only help option is pre-populated questions linking to articles through out the app. If your issue isn’t represented, there is no recourse available to you.
Price gouging, unrealistic wait times
by Matt75627161 on 2019/02/16 04:56
Waited over an hour for my food, eta kept pushing out, and order was eventually canceled. I wasted half the night waiting for my food. I will no longer be using Uber Eats. The cubicle monkeys at Grubhub, Doordash, Postmates, and every other food service app clearly work harder and have fewer happy-hours than the clowns at Uber. Uber became garbage so I switched to Lyft. Now Uber Eats is garbage and something better will take its place. Deleting this app from my phone and I will recommend that everyone I know do the same.
Deleting App
by NURSE1223 on 2019/02/16 04:22
Waste of time, energy, and money. I never received my food and never received a refund. I wonder what they did with all the food that I had ordered.
Good but expensive
by Bradley783 on 2019/02/16 03:30
I definitely like this app a lot but I can only use it every so often because between the booking fee AND the tip to the driver, it can get pretty pricey especially when your booking fee can end up being as much as a whole menu meal. But I haven’t had any issues with the divers or the restaurants messing up any orders so 👍🏻
Meh
by it is roby on 2019/02/16 03:29
It’s okay. If you accidentally order to the wrong address and cancel (even within literal seconds of placing the order) you’ll still get charged the majority of your order. I only really use it in emergency situations
It’s so convenient
by oliver13579 on 2019/02/16 03:28
Late at night when I don’t want to go out I can order McDonald’s and it’s awesome.
Fine if no problems
by Salarymanj on 2019/02/16 03:13
Uber eats is fine if there are no problems but hit one sag and the company will take zero responsibility. Contact customer support and there general motto is your screwed. Restaurant late by 3 hours? Your fault? Delivery guy deliveries to wrong location your fault? Refunds forget about it. Worst company to grace the face of the earth.
Estimated times are not correct
by jt chambers on 2019/02/16 02:26
Waiting for an hour for my food and the estimated time said 20 min. Looked at my options to cancel and they said I would be charged anyway. Very dissertation on this
Disappointing
by McK3nz1! on 2019/02/16 02:23
I’ve had to wait over an hour for my food multiple times. Not acceptable.
I love Uber eats
by vlaaddy daady on 2019/02/16 02:17
As a truck driver Uber eats is my go to tonordering food I fricken love it!!! Best idea since airplanes!!!!! And satellites!!!!
Thumbs up!
by 3grlzzz on 2019/02/16 02:15
Super timely! Ahead of schedule
Convenience
by PorshSoda on 2019/02/16 02:07
Saves me time when family schedules take the place of dinner plans.
Thank you UberEats
by SophiaLaDiva on 2019/02/16 01:14
This service is amazing! No one can beat there service.
Best delivery app period
by Simple Silence on 2019/02/16 01:12
They don’t change menu prices on food items. Always reliable fast, I prefer my food delivery from here from now on over any. Driver was professional and courteous as well.
The worst
by - LWBMH on 2019/02/16 01:07
Tried to tip my driver from the email confirmation that sends to the app and stupid app wouldn’t even load my past order so have no way of tipping the guy. Can’t access a tip at ubereats.com because it reroutes to the app. There is literally no obvious way to ask or connect because the order is missing from the app. Plus the order was wrong (not driver’s fault).
Don't use! It's phishing!
by KickedInThePants! on 2019/02/16 01:03
These Jack wads tapped into my bank account and charged me on valentines for deliveries I never requested, running it through my bank as a debit so the bank can't do anything, then the app broke into my credit card I only use for medical payments and charged it! I don't even carry the card unless I'm going to the doctor and I hadn't been in a month! There's no way I could have been charged on that card without my phone being hacked! Then Uber gives you the run around and tells you to submit photos to open a case but the place they tell you to go doesn't exist! I had to cancel my cards, reset my phone, and pay overage fees because bills bounced as a result of these thieving jerk wads! I'm spitting angry! If you value your money and sanity, DON'T USE THIS APP!!!!! I'd give this -5 stars if I could!
Great app
by MikeG2374732 on 2019/02/16 00:54
Saves me so much time
Horrible service
by S te l la星 on 2019/02/15 23:59
The food didn’t arrive and I cannot have my money back because the delivery guy said he didn’t know about my apt #, which is on my Uber eat address all the time. So the guy waited in the lobby for 15 minutes without coming up and he could leave with my food and my money ( I even have a automatic tip for every delivery guy). It’s ridiculous. Never gonna use it anymore.
Its OK
by Gilcheese on 2019/02/15 23:49
Delivery service is fine. They need to expand their offering in my local area. More businesses should sign on.
Great app horrible business practices
by Italianmafiaphilly69 on 2019/02/15 23:07
I have 2 major complaints. First I hate how ONLY Uber eats jacks up their prices on their app higher then what the food actually costs at the restaurant, in my mind that is price gouging and stealing. The 2nd issue is this ridiculous “booking fee” the app says my booking fee on this order I just placed is $5.99 “because the the restaurant is far” WRONG - the Panda Express I just ordered from is 1.2 miles away YET I can order from TGI Friday’s which is 0.3 miles away and the booking fee is $2.99... are you joking?! Complete thieves and just lost another customer. HELLO POSTMATES
Another thing
by Hypomancer on 2019/02/15 23:06
Why do certain restaurants force you to choose extras that you don’t want? My slushing from sonic was DISGUSTING because I was forced to choose extra flavors. Is it uncommon for someone to just want a GRAPE slushie, plain and simple with no extra flavors??? Honestly, Postmates doesn’t do this and I CANT WAIT until that app is here so I can stop using this garbage
Really?!
by sv xcbgxbx on 2019/02/15 22:41
Been waiting 2 hours for my food.
No
by vivivivichenchen on 2019/02/15 21:46
Blocked my account for no reason. Driver always take 2 orders together and delay my food. Not good experience with Uber. I prefer doordash or grab hub
Trash app
by ksoanimation on 2019/02/15 21:19
Boyfriend and I ordered from a local restaurant less than 2 miles away, and somehow the order was bungled and exactly half of our order came. When we looked at the option to have the order replaced (at no charge or extra cost according to Uber Eats), we were still charged another delivery/booking fee. Not only is the service disingenuous, but the drivers are consistently incompetent and the restaurants are inconsistent in the use of the Uber Eats service. Go with any other delivery service, even Grubhub is more consistent (and cheaper, because they don’t add exorbitant fees to their orders).
Bad Experience in the Workplace
by Anonymous #30 on 2019/02/15 21:00
I work as a to-go host at a restaurant, and I deal with Uber and DoorDash. Honestly, Uber drivers are very disrespectful. They are always extremely impatient even when there is quite obviously a rush going on. They also always think they have the right to go into the kitchen to go get their food. The fact that I’m not getting any tip has nothing to do with this complaint, but when these drivers are so frustrating to deal with, then it is very annoying that they are getting their tip for acting like they do. DoorDash, on the other hand, is not like that at all. All of their drivers are extremely polite and are always patient with their food. I have used Uber Eats once or twice, and I have gotten the same attitude from the drivers that they have when they pick up food, and in that instance I am a customer. Meanwhile, I never had this problem with DoorDash. Seriously Uber, your drivers need to be disciplined. Download DoorDash if you want to order food.
So many rude drivers
by Rosiee1006 on 2019/02/15 20:56
Today was the last day I ever use Uber or ubereats. I am tired of the disrespectful drivers. Doesn’t understand English or directions. Deleting both Uber apps and never using again. I don’t appreciate being talked to the way this person talked to me.
Muy caro
by odio uber on 2019/02/15 20:49
Es bueno pero es muy costoso
Worst service ever
by nicolleter on 2019/02/15 20:01
Food never arrived and I was charged and never received a response back
Didn’t deliver
by Uber eats review on 2019/02/15 19:50
Didn’t deliver. I was waiting for 20 minutes extra seeing if the driver would come but never did.
Great!
by rose2lm2007 on 2019/02/15 19:20
The first order was not good, delivery time wise. I gave them another chance and they’ve been coming through ever since.
Amex Uber credits not applying
by Jvon6 on 2019/02/15 19:13
Each month I get $15 an Uber credits from my AMEX card yet when I try to apply them to my Uber Eats they never reply. Not sure if something changed from the past when they did work, but this is unacceptable.
Ubbber
by the sudong on 2019/02/15 18:50
I’m a Uber driver and I use uber eats faithfully
Great service more places
by Cody2090 on 2019/02/15 18:50
I love it! Very nice for busy work days! Always tip well on bad weather days. I just wish more places used it around here.
Can’t log out and back in
by J-Nan-Er on 2019/02/15 18:34
I have only been able to use the app twice, and it was perfect both times. My issue is that it won’t let me use the account I originally created the first time I used it. And when I try making a new account it informs me that the email is already being used. So I had to make another account with a different email. When I logged out to try and log back in it still isn’t giving me the option to sign in.
Slowest Food Delivery
by So, so, so HANGRY on 2019/02/15 18:33
This service needs local management able to have issues.v Driver has had food for an hour and has shown parked in one spot for that amount of time.
Food never delivered on a large order. blown off
by Trainer693 on 2019/02/15 18:17
I ordered food to be delivered on Valentine’s Day because my 9 month old daughter Was sick with a cold. I went outside to meet the driver a little bit early when I realized that he was going to my work address which is about five minutes away in the same ZIP Code. I immediately called the driver and explain to him that I lived about five minutes away and I asked him if he would deliver to me there. I texted him my address and called him again to confirm that he had my address and my phone number. He said he had both and I told him I would be outside waiting for him. 30 minutes later I was still waiting outside and had called him approximately three times at this point.I could not get through and so i went back upstairs. Basically my Uber delivery guy ate my Valentine’s Day dinner and I paid $60 for it. When I contacted support and gave them all of this information they basically responded saying that he had said he called me and waited for eight minutes. This absolutely never happened and I showed them the timeline of all the calls that were made which were basically me calling him. There is no one to talk to there so that I can ask them why would I logically pay $60 or dinner on Valentine’s Day and then not show up or answer my phone after I just called him twice. I’ve never been with another food delivery service but I will not be using Uber anymore for either driving or food delivery and if you’re reading this I would use another app. This absolutely ruined my Valentine’s Day and the next day Uber and head injury to insult
FIX THIS !
by CertifiedSavageOnYoutube on 2019/02/15 17:58
I order stuff and there’s no driver so I wait like an hour for someone to Deliver,sometimes food isn’t as hot as a result
It’s all about saving time
by Omar Santana on 2019/02/15 17:50
Very convenient service. I can do other more important things while waiting for our meals to be delivered
Horrible service
by T321321 on 2019/02/15 17:44
I ordered food using that app at 18:00, got confirmation that the food would be ready by 18:45, from this point the delivery time just kept moving out. At 19:15 I contacted the help desk via a chat service. They don’t take any responsibility for the delay and keep giving excuses, at this point I was told that my order had not even been allocated to a driver (so I waited for an hour and fifteen minutes and my order was not allocated, at that point was still being moved out, with a projected time of 19:30). Instead of not taking the order, Uber Eats string you along and waste your time. Really terrible service and no one taking accountability or ownership.
Uber Eats Support
by Andyax2 on 2019/02/15 17:34
I hadn’t had any issues with Uber Eats and it had been great. The moment I encountered an issue, I contacted tech support. It looks like their tech support is overseas and the person could not understand what I was saying. I tried many different ways, and they still had no idea what my issue was. Absolutely dreadful customer service! I told them thanks and hung up even though my issue wasn’t resolved since they were going in circles!
Prices too high sometimes
by jjjkkhh on 2019/02/15 17:07
Prices need to more fair
love it!
by Saucy chick on 2019/02/15 16:43
i love the graphics, ease of use and the accuracy of delivery times.
So far so good
by Gymbabe1 on 2019/02/15 16:42
I like how quick you can get your food and how easy it is to use the app. They also from time to time email you promos for free deliveries which is awesome.
The worst customer service
by Tor778 on 2019/02/15 13:24
After using UE from the beginning and ordering every day at least once, yesterday we decided to delete the app and never use it again. Postmates is so much better and cheaper too. Long story short, if their drivers are the worst (driving with the food around the town for 1.5 hrs until its cold; having attitude and refusing to bring the food to the apartment (yes, you read it right, they want you to go downstairs and pick it up), cancelling order if you dont do so; they never have enough drivers (and if they dont, they charge you $17 for delivery from a restaurant 16 blocks away), never reading directions and texting/calling to ask what address/unit #. Can go on and on), but their customer service is the worst ever. They only have 1 person answering all the calls! And she is absolutely useless. She never offers any solution, just apologizes and refuses to give a supervisor ( I dont think there is one, never got to talk to one) and says they cant help. What is the customer service for?! To hear her super annoying voice telling me to order again and wait another 1.5 hours with the 50/50 chance of getting the food? No, thanks. Postmates actually delivers the food to my door as it claims.
Door to Door No More Feb 2019
by sabeen24 on 2019/02/15 12:09
The option to have delivered to the door has been removed. The drivers are now only delivering curbside - I hate going out into the street to get my food. There is no privacy , all neighbors can see what’s happening. Uber charges high fees for delivery - but doesn’t deliver the service.
Drivers are great, but I never get exactly what I order.
by HookedOnPhonies on 2019/02/15 10:06
I live in a relatively small city, on a busy day I’m not concerned about the delivery time. However, I mostly order late night from the McDonalds 5 blocks away and my order is either on time and completely wrong or correct but arrives an hour and a half after I order it. It’s very frustrating.
SCAM
by rayrows on 2019/02/15 07:22
This company is a disgraceful over its existence. Refuse to give back my refund after the delivery guy never call or informed and did not show up. The most trash and cheap corporate i ever know in my life. Give back my $14 moron!
Bmcintire1983
by bmcintire1983 on 2019/02/15 07:02
worst service period
Apple Pay?
by love devastation on 2019/02/15 06:58
Why doesn't this service use Apple Pay? I would use the service more if it had Apple Pay. It's a pain to add payment methods. PayPal never works for me on the app. I receive error messages (yes, plural) each time and have to log out and back in several times to change the payment method. It's frustrating and I usually end up using another service that accepts Apple Pay. -- Update: Hey, Developer, I contacted customer service at your request. It was an absolute nightmare! I'm deducting another star for that waste of time and headache.
Great app if you like constantly getting scammed
by Dissapointed Regular on 2019/02/15 06:46
I have been using this app for almost every meal for the past half year. For my area here in central NJ, the service is just terrible. I don’t have issue with the sketchy coupon algorithms that will give those who haven’t come back in a long time bigger deals and those who use it every day virtually none, but I do have issue when items are missing from 20-25% of my orders. Orders with only two items always come in perfect but when orders start “going crazy” with 2 drinks I’ll always have one missing. I’m started to be convinced this is a delivery driver theft problem but Uber eats offers minimal accountability for missing items offering just the discount of the missing item and it’s tax, but u still paid that hefty delivery fee which isn’t getting touched at all. they don’t find out whether the restaurant forgot to pack it or the driver stole it. Regardless if the item was placed for order and the driver carelessly misses an item that should be penalized on him. This happens way to often in my area and I’m constantly losing money and calories from these missing items. I have so many screenshots of screwed up orders it’s not even funny. The support team has no idea what actually happened with ur specific order so all of it is just flubbing u to get off the phone and off their backs. If you order to the wrong location there is no option to change it, you’ll have to call the driver when they assign one to you (at any random time the foods done) only to get denied by said driver and not get a refund or the food delivered to the right place. Scams on scams on multiple layers of hidden scams. People with leaking pockets welcome.
Consistent Failure
by Awakened Sleeper on 2019/02/15 05:41
This is app is so buggy. I consistently do not get my food delivered. Its ways a failure on the application side. I will wait for two hours only to get a call saying sorry from Uber Eats and they will happily cancel my order. Its so random. Once after waiting for two hours I called the restaurant and they said the food has been sitting there for an hour. I suggest using this app only as last resort. And that was not first time this happened. There are plenty of other options out there.
No more free delivery.
by sidssocool on 2019/02/15 04:40
As an everyday user of Uber eats it was a really cool feature to have free delivery on different restaurants. I had to stop ordering coz the delivery charges are so high that sometimes it costs me more in taxes n delivery than the order amount.
Uber Eats is okay but I have Some Complaints
by ButterflyCrescent92 on 2019/02/15 04:16
This has NEVER happened to me before. This is the first time that it ever happened. I ordered something from McDonald’s but they kept on delaying my order. I ordered at around 5:30pm but they kept on delaying my order until an hour before I had enough. I ended up calling McDonald’s and then I called Uber and cancelled my order. It never even showed up. Luckily for me, they didn’t charge me. Usually, I don’t write reviews and I rarely complain about Uber Eats because they usually do a good job.
Delivery time estimates are always wrong.
by BusinessTravels&nofood on 2019/02/15 04:05
Be sure to order something cold since it will take at least double the estimated time (based on last 5 orders in different cities). So disappointing.
Can’t use free-promotion delivery every time
by i need rice on 2019/02/15 03:34
Typed in free delivery code but never worked?
Scam drivers and no support
by scottjwillis on 2019/02/15 03:18
I ordered food to be delivered to my door. Food was supposed to be delivered by 1:22, at 1:17 I get the message that the food was delivered which was weird because I didn’t have any food and it was not left for me. I contacted support, they took a full day to respond and said that the driver waited 7 minutes and tried to “call” me (I had my phone with me the entire time, I have never had an issue with Uber drivers contacting me and I had no missed calls or voicemails) and then left. I was told because they waited 5 minutes I had to pay. When I explained they didn’t come to the door like it said in the app, I shared my non-contact messages and I was told that because the driver waited that was all that mattered. Repeated questions about how it is acceptable to not actually attempt to go up to the door for the delivery and for more proof on the attempted contacting was met with form letter responses. I bought that driver lunch and gave Uber a nice fee on top of it for the pleasure of being ripped off. Use another service.
Garbage
by Garbage214 on 2019/02/15 03:12
Absolute garbage
Bad experience
by win!6 on 2019/02/15 03:12
Preordered Krispy Kreme donuts 2 days ahead of Valentines Day to be delivered to my work. My ordered was cancelled without anyone notifying me of the cancellation. Extremely poor customer service! I won’t be using this app in the future!
No more
by wdit12 on 2019/02/15 02:40
Terrible service. I will never use this uber eats again. So happy there is other options
great idea
by Solmuzik1 on 2019/02/15 02:31
Thanx
Done with Uber eats
by DPezz1975 on 2019/02/15 02:27
So no one can figure out why I cannot place an order and continuously get errors. Pretty pathetic...off to DoorDash I go.
Theifs
by prashray rai usa on 2019/02/15 02:27
These people are straight theifs/ scumbags. They will let you order at a past location you were at, then you no way to contact them. And they will charge you full price. I’m using this again. Can’t believe this came out of Uber
Awesome
by 1uniquebird on 2019/02/15 02:23
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
I usually regret ordering from Uber Eats
by DeeUserName123 on 2019/02/15 02:20
They’re never on time. We’ve also had some cancellations. No one to talk to.
cancelled
by 1234678853266 on 2019/02/15 02:04
Normally a great app, but attempted to order and they cancelled due to restaurant limitations but didn’t send me a notification. Only knew when I checked on the status of my order right before delivery. Then tried to order for another restaurant and they kept delaying deliver for over a hour until finally saying they couldn’t find a driver two hours after I ordered. They claimed it wouldn’t be delivered for another hour and half. When I called customer service they claimed it was because of drivers. So they are willing to let your order sit for over a hour to get another driver
THEY TAKE YOUR MONEY
by Princess J on 2019/02/15 01:59
I have had such good experiences in the past, but the past few times I have accidentally placed an order, but immediately canceled, not only do I not get refunded and there’s never a way to contact a real human, they add on a $12 cancel fee!! At this point UBEREATS has kept $40+ in their pockets with no real answer!
Pathetic consumer support.
by @@K@@ on 2019/02/15 01:59
Title.
Address and Tips
by Missing Uber Support on 2019/02/15 01:46
We have our address correct but when it comes to delivering ones a driver is assigned the app changes our address to our neighbors. When trying to get this issue resolved you’re looped around to reading material which is not helpful at all! Also I’m not willing to tip the driver until my food is delivered and when I get the email to rate our delivery person.. once again it’s a loop of reading material and we were unable to rate our driver nor tip her. Uber you can afford to hire an actual customer service department.
Really frustrated with this app
by Ftdyuff on 2019/02/15 01:44
The app will not save my location or delivery directions and it is not syncing with my phone. So my food isn’t getting delivered, the driver is trying to contact me through the app, which isn’t working, and then cancels my order with no way for me to reach him and I cannot get a refund?. Other food apps have live support for situations like this. This app used to be great, but there are too many issues now
Uber eats
by Ripwood on 2019/02/15 01:43
Called and explained myself and nothing was done other than I had to call and explain the same exact thing in order to get anything done
Freezing cold
by mr. food says--- on 2019/02/15 01:39
I love this app! I'm not going out to freeze, Click E do & get my food. ms
“Available in your area”
by YellowLikePikachu on 2019/02/15 01:22
Projected time is never right. If you want to cancel an order, good luck because they don’t pick up for 10 minutes and then you are stuck. Honestly, trash service. DoorDash is the way to go.
Gone downhill
by 4Eason on 2019/02/15 01:17
I used to really like the service. Now they raised the prices and the food doesn’t deliver on time. Don’t worry they will keep moving your estimated delivery time back so they don’t have to give a refund. Uber is totally in apologetic for their shortcomings also. Too many options to use them again.
ZERO
by Efp1525 on 2019/02/15 01:08
This service is horrible. Unprofessional AND incompetent. I do not recommend this app at all. I spent 45 mins on the phone w their “support” and I still do not have any food. They are awful and local restaurants should not support this service!! I had to pick ONE star in order to even send this- otherwise they would get a ZERO.
Customer service is horrible
by Ripped off also on 2019/02/15 00:46
An overall decent app. HOWEVER when a restaurant was significantly delayed in fulfilling the order, I tried calling them to no avail. As such I went myself to pick up the order, tipped the poor Uber driver who was also waiting, then.... trying to cancel the order through Uber. What a hassle. Ended up getting someone who put me on hold 4 times for “3 to 5 minutes” only to end up getting charged for picking up my own food. Unbelievable.
Terrible
by Mickman8 on 2019/02/15 00:13
Half the time, there will not be a driver anywhere around. Your food will sit there and sit there. You then call and they try to put you on hold for a few minutes to buy more time. Stay away from Uber eats, use other services.
Avoid
by Tapatio28 on 2019/02/15 00:08
Do yourself a favor and avoid this app. One of their drivers failed to show up at the proper location, canceled my order despite my attempts to contact him. Called Customer service and got no help whatsoever. I just wanted the food, it was not about the money. I called the restaurant to find out if the driver returned and was told they do not. She did t even know what happens to the food. The worst part was the customer service, they didn’t even try to fix things and refused to tell me why the driver refused to pick up my calls to him to let him know I was waiting for him when he claimed he was at my office. Unless they fix their issues I recommend you try someone else. It’s very similar to their problems with their ride app, no real way to address issues and almost impossible to get them to return your money.
Great customer service
by Noandy on 2019/02/15 00:06
I’ve had a wonderful time using this program. When I did have an accessibility issue, customer service fixed it very quickly. I was expecting to have to call online support, but they had already fix the problem when I logged in! Thank you!l
Thanks
by Comic Dude83 on 2019/02/15 00:04
This was awesome
Think before you order
by wishimog on 2019/02/14 23:51
I waited over 2 hours for an order that never arrived and was mysteriously cancelled.
Food juicy platters
by Mc big co ck on 2019/02/14 23:50
I DON’T LIKE THE IDEA THAT YOU USE BIKE RIDERS TO DELIVER FOOD MY FOOD WAS COLD 2 TIMES ALREADY.
No pick up
by mowwis91 on 2019/02/14 23:31
Sometimes no one picks up your order and you just lose your money. And cancelling orders even as soon as you place the order does not give you a refund
Late delivery
by KarinaMarina on 2019/02/14 23:31
I had to cancel my orders a hundred of times because they are taking more than an hour. Is not Uber eats fault but they should reward the costumer for waisting the time waiting for nothing.
Great service.
by Leb3203 on 2019/02/14 23:30
Love that you can track where your driver is and it is faster than other in town delivery options. Only down side is the lack of restaurants. Could definitely stand to have a bigger and better selection.
Stole my money and Uber driver ate my food
by Spike450x on 2019/02/14 22:58
I used to love Uber eats so much! I’m in college right now and the idea of having food brought to you when you don’t have time to go out because you are studying and working is a great concept!! I think a lot of what they do is great! However ... So I placed an order than was about 40 dollars! Just got payed and wanted a big meal with my roommate to celebrate. Super excited to eat some good food. I look at the app and it says that Uber driver is five minutes away so as always I walk out to the drop off point that is closest to my dorm. I have always set the drivers to go to the same convenient point because it’s a great place to pick up food that won’t confuse the drivers since the campus can be complicated to drive in and getting food right to the dorm is hard. I’m checking the app and tracking the driver and I notice that on the map, he drove right passed the point. I’m thinking, “no big deal, he probably just missed the turn!” I put my phone in my pocket for about a minute and then when I open my phone I get a message saying: “Your Uber drive tried to call you and you did not respond! If you don’t not respond in 8 minutes your order will be canceled and not refunded” At first I’m like, “okay, that’s fair, you don’t want to make a driver wait forever!” So I look at my recent calls to call the driver back but there was no phone call from any new person. When I Open back the app, I notice that the driver was about two blocks away from the designated spot, not moving. I thought that was very interesting so I took a screenshot. I called the Uber’s phone number 6 times, and no answer. I then texted the driver, saying that he was in wrong area. No reply. Every minute the driver sat, parked, I took a screenshot, to prove that the driver was in fact nowhere close to the designated drop off and not making an effort to drive toward the correct spot. There was no excuse for the driver not to answer the phone because the person wasn’t even driving. Just sitting there ... So I’m like ... “crap, I’m literally about to have my order canceled”, so I take screenshots of everything I can to prove that the driver never showed up or called me, and to show that I made an effort to contact the person. Then bam ... “sorry, your order has been canceled and you will not be refunded.” I immediately contact customer support, telling them everything that happens. I send them the screenshots and everything. You think they refunded me?? NOPE, NO REFUND!! I would understand this if I have no proof. They have to follow procedure and can’t just give money back every time someone claims they didn’t get food. I had actual proof!!! It is very very evident. There is no question the Uber driver was not in the right place. I swear to this day that the Uber driver, sat in the car, and ate my food. I seriously think the driver did that. I emailed and called customer support, and they both told me that the driver was “in the right place” ...... Are you serious?? I just need to take your word for it... even though I have proof. Remember, I’m standing outside, waiting for the food, and no car ever came!! I’m still fighting this trying to get my money back! Be careful out there guys!
Free delivery expired b fore I could finish placing my order
by DGinLV on 2019/02/14 22:35
Ridiculous!
Sad
by Golfsavagelol on 2019/02/14 22:18
Service is horrible the delivery fee makes no sense and if the restaurant messes up my order it’s my fault supposedly and I won’t even get treated fairly
Awesome service
by abester 21 on 2019/02/14 21:25
Awesome service
Love you
by ScottyDog! on 2019/02/14 20:26
The best
Buena app
by Anne Sly on 2019/02/14 20:19
La app es muy intuitiva, muy facil de usar.
Too many issues with delivery’s. Food never arrived.
by Ashley Landron on 2019/02/14 20:05
Ive had such bad experience with uber eats. First i got my order cancelled for no reason. Then in my next order the carrier tells me she is nearby i tell her my apartment # which it was already in the description, the lady never arrived and marked the order as delivered. Uber doesn’t have a direct customer service number also i had a credit with them from some gift cards and they cleared out my account to $0. Awful experience. Your money is not safe with them. Never again.
Poor customer service
by Bjsinximsons on 2019/02/14 19:42
So I’ve been trying out Uber eats for a week and it’s okay but their drivers are really rude. Not really satisfied with the service either they don’t help with anything charge you for canceling an order and can’t change a mistake you made because they will still charge with really disappointed!!!
They will not correct incorrect orders or refund with essential item is missing
by SCK135791 on 2019/02/14 19:41
They steal your money and provide no customer service use SkipTheDishes or DoorDash instead
Uber eats is the worst
by jake_e_ee on 2019/02/14 19:35
I placed an order. Uber never delivered or provided updates on why it was taking so long. Called the restaurant and they said uber had not picked up any orders all day. Way to go Uber you failed at the one thing you’re useful for!!
What a cool app!
by Beefcoin on 2019/02/14 19:31
I went from hating technology to expanding my mind to accept how cool some of today’s conveniences can be after trying Uber eats. It’s so simple and intuitive that there is virtually no learning curve. Personally I am not able to leave my house very easily due to a physical disability. Uber Eats more than doubled my restaurant choices for ordering delivery. This app opened my eyes up to how convenient modern life is and definitely satisfied my design for tasty food. Paired with being exceptionally easy to learn and this app is an easy 5/5
Super unprofessional
by cassaye123; on 2019/02/14 18:58
I ordered food and the driver took off with my food. I wasn’t issued a full refund. I tried to reorder the food and the second driver called and told me she was unable to deliver my food after picking it up. Absolutely unprofessional. The customer service person I talked to was super unprofessional. They didn’t even offer anything off my next order or anything. Rather do door dash.
Pho 55
by Nerdgirlstyle32 on 2019/02/14 18:51
Has amazing food berry healthy nicely prepared fresh and great customer service .. it’s worth your money !! 🥰🥰🥰 reasonably priced you get a nice amount of everything
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
Beware of unethical business tactics
by hm26735 on 2019/01/13 05:23
***BEWARE*** Today I placed an order on Uber Eats for my employees. I had accidentally selected my home address instead of my work address. According to the app, I was given the opportunity to cancel my order without any charge since the restaurant had not yet accepted the order. I immediately canceled the order to place a new order with the correct address. After work, I realized my credit card had been charged $67 for canceling the order. I called Uber and they initially refused to correct the mistake. I asked to speak with their supervisor and the rep insisted nothing can be done to encourage me to give up. She eventually transferred me to a supervisor, Ash, who gave me the same story about how the restaurant had already accepted the order and that nothing could be done. She then put me on hold to speak with the restaurant directly to see if the order had actually been placed. The restaurant said they never made the order since it was canceled. If I had not followed up, my credit card would’ve been charged $67 for an order that never went through and which I did not receive. I want to restate that the app allowed me to cancel the order because the restaurant had not yet accepted the order. I would have never canceled the order if I knew the restaurant had already accepted the order. ***Beware of unethical practices by either Uber, restaurant, or poorly programmed app*** I am a frequent Uber Eats user but this really turned me off.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
Discriminating and disrespectful
by Mighty Thor! on 2018/06/13 02:58
I’m not the one to write about a review, but I’ve been ignored about the same issue, which is a high concern, and never in my life time to receive such horrible service! There’s no understanding, spoke to multiple managers, majority told me that they will forward my concerns. One manager indirectly said the phone calls are not recorded after being told they were. I’ve felt I’ve been going around in circles. It’s not about waiting around 50-60mins for my food. That’s fine. But the importance of Ramadan fasting was completely ignored beyond measure. A simple generous apology would have been enough coming from someone who cares and respects society. They kept making excuses over the most ridiculous things, in top of that saying things which were not true! I couldn’t believe what I was dealing with! Come on, I mean really? Not a person out there whose willing to hear your concerns? How is this service? It’s not about delivery food but also providing respectable service. So many companies deliver, but what should make you different is your service. Was kept being told, write on the app which the they continued to tell me the exact same thing, without any understanding of the matter. But once I spoke on the phone they agreed with me, but told me, please write it on the app. Then what’s the point? It keeps going around in circles... is there anyone out there who can understand the value of people’s cultures? It’s so insulting... Sad times...
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Tip your drivers
by My opinion1717 on 2018/10/09 05:56
Everyone who thinks you shouldn’t tip your Uber driver for Uber eats well you should they don’t get paid enough gas and wear and tear on their cars to make it otherwise they’re bringing you your food you should never not tip them you would not think of leaving a restaurant without tipping is the same thing they don’t make enough money to make a living without it so please tip Uber eats drivers and Uber drivers I know lots of people that work for Uber and they do not pay enough without their tips they will be very thankful and remember you might see them again so you want to be the one who tips......❤️❤️❤️❤️ And whoever wrote reduce the fees the drivers barely get paid enough the temple use gas and driving to your house and taking the time to sometimes walking up to your apartment or up to your room at your hotel do you know much time that takes off they don’t get paid enough so I obviously delivery fees cannot go down you’re having food delivered from the restaurant from far away for a very good price I wish people would stop complaining..... be happy there’s people out there delivering your food in the rain and the cold.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
Easy to use
by Joe Lee 2814 on 2018/12/18 21:38
Just had the worst day ever. The day started with the new puppy crapping in his crate all night for the first time in weeks. Dealing with a contractor who was supposed to fix our kitchen floor in July but now estimates he could start in February. Our refrigerator died four weeks ago and the replacement was delayed yet again because of a paperwork. My mother-in-law stopped by seemingly to criticize me for our yard not being cleaned yet. My wife and I, not having any food to cook and sick of take out food because of the previously mentioned fridge debacle, in the midsts of our combined first world problems despair we decided to try Uber Eats. The app quickly and easily walked us through registration and within minutes, seriously minutes, way less than an hour, a nice gentleman brought us a reasonably priced meal, still hot, straight from our favorite restaurant. And we didn’t have to change out of our yard work clothes, or do anything but get off the sofa to answer the door and even tipping was part of the app. As far as I’m concerned, GREATEST APP EVER! Proof that we are an advanced civilization after all. Well except for the global warming deniers.
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Worst customer service for this app
by ContigousYT on 2018/07/03 23:07
I initially loved the idea of using UberEATS for the convenience and what seemed like a fair price for delivery but I have had so many bad experiences and I really think their system is flawed. I get that sometimes the driver will get the wrong order but it happens much to often and the latest thing that happened is a deceitful marketing scheme that offers reduced delivery fee but if you pay close attention the menu prices are higher AND I was double charged for rolls that the menu clearly listed as the price for an order of two and even gave an option for an order of three at a higher price but they charged me the price for two TWICE on two separate items and when I contacted UberEATS because that clearly was a flaw with the app and even provided pictures they just simply refused to reimburse me so I ended up paying more when I was supposed to have been paying less that day. I’m done with this app too many mistakes and terrible customer service it is no longer convenient especially when your coworkers get stuck with no lunch or a ridiculous tab
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
Uber eats customer service is a joke !
by DONT!!!!! on 2018/09/07 19:46
I would use this app almost every day for lunch and love the delivery people every time they were great. But the one time I accidentally place items in my cart and try to delete them realizing the address of the restaurant place was wrong I accidentally click place order instead and right away my reaction is to cancel a second later they ask me to call customer support so that’s what I do. Literally a second later and the person on the other end puts me on hold after I verify all my information. On hold for 4 mins after I call to call my restaurant meaning those 3 minutes I was holding my order could of been cancelled but he never gave me that option he just played it off as he was doing something when he just wanted to make sure I would get charged for the order. And it’s so irritating because this was a $5 charge for booking and i wanted to cancel because there was a closer restaurant at $1.49 that’s why I wanted to cancel. And so I called the restaurant directly and told me that Uber eats needed to give me that option to cancel and they didn’t!!! They tried to help when i called the restaurant but it was too late because the food had been picked up. EVERYONE BEWARE WITH THIS APP! DO NOT MAKE AN ACCIDENTAL CLICK BECAUSE THEY WILL MAKE SURE TO CHARGE YOU NO MATTER WHAT. and even if you “cancel” they will charge you !!!
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Good app, Great Service
by Gufibutt on 2018/06/04 23:00
Like the regular Uber car service, your experience with Uber eats will mostly vary with the quality of the driver you get. Some drivers work to make sure that your order is correct, while others bring whatever the restaurant has for them. The only significant problem that I’ve had with the service is the app. It doesn’t allow for customizing all orders in the way that some of the restaurants online ordering allows and that you can do in the restaurant. For instance, Hooters’ online ordering allows for wings that are half and half, meaning half the order has one sauce and half another sauce. This isn’t explicitly possible with the Uber eats app. You might be able to get this by adding special instructions, but that’s iffy. I like the fact that I can see where my driver is so that I can meet them out front so that the dogs don’t go crazy when the doorbell rings. I also like that I can rate the driver and tip them through the app AFTER sitting down with my order. They’re getting some pay, but I don’t tip if they bring the wrong order, and don’t feel pressured to tip until I know it was correct since I don’t have to tip right away to do it at all.
Uber couldn’t care less about customers OR business partners
by auringonkukka4782 on 2019/01/19 16:58
Customer service is absolute garbage. We ordered sushi at 6:30 last night with a delivery time of 7:15. Come 7:15, it was moved to 7:20. Come 7:20, it was moved to 7:25. This repeated until 8:15 when I finally decided to call the (very hidden) customer service line to see what was up. The person on the line said the driver was at the restaurant. I suggested she call the driver to make sure. Guess what? The driver wasn’t working that night. (How does that even happen?) The help person kept asking if we wanted to cancel our order (we said no) and finally admitted that the restaurant had thrown out the food because the driver never came and it had gone bad. We suggested that Uber comp the restaurant and were given generic nonsense about that not being their policy. When we asked what they would do for us after this disaster, they said they would refund us for the food we never received like that was a huge deal. Big whoop. I’ve heard for years now how terrible of a company Uber is and I finally got to see how little they care for their customers and their business partners alike. I’m deleting the app and using GrubHub from now on, which by the way has a $1.99 standard fee in my area Instead of $4.99. Save your time and your money and stop giving this company business.
Bad First Experience
by C D In8 on 2018/12/18 06:44
I ordered for the first time tonight. The app said my delivery driver would be here in 2 min so I went downstairs to the lobby. A couple minutes later I got a call from the driver saying he was here. I walked outside and I don’t see anyone. He calls back and continues to say I am here. I tell him I am outside and I don’t see you. I ask him to come to the entrance of the hotel. The valet guys tell me the street, I tell him. He says he doesn’t speak English. So I walk down the street little but I don’t see him. Since we can’t communicate, I tell him that I’m going to just call customer service. I was thinking maybe someone could tell him where to go. Next thing I know, I get an alert saying my order was canceled. So I search around in the app trying to find a way to contact UberEats. Couldn’t find anything. Finally I googled and found a phone #. I explained the issue and the lady says well it is already canceled, you haven’t been charged, just order it again. I’m like really?! I’ve wasted over 45 minutes, it’s 10:15pm at this point, and all you have to say is oh, just order it again. I try to insist that they document a complaint on the driver and they say all calls are recorded. I’m like huh?! How do you know I won’t get the same driver if I order again? Anyway, I’m tired and frustrated. Don’t think I’ll be using UberEats again.
Worst business EVER
by Sergioyoyo on 2018/03/16 15:13
I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food
Act as though there are no competitors
by Hay d on 2018/11/07 01:36
My last two orders had issues. First one, apparently the driver’s app failed so he left the food at the restaurant and who called me? The restaurant - not Uber Eats. I had to call Uber so they could get another driver to bring the food so it was cold by the time that finally happened. Then there was a payment issue with that one because I wanted to use gift card credits and then my personal card for the amount over the credit amount, but they used my corporate card. So when I asked to switch that small amount to my personal they put the whole amount on my personal and put the gift card credits back. After over a week of back and forth via app messaging (because calls are only for active orders) they ended up deducting from my credits inexplicably and then claimed I didn’t have enough credits to cover the amount. Was fed up so wanted to use up my credits by making one last order before deleting the app so that I can use others like Postmates, Doordash, etc. And that order was cancelled by Uber eats because the food was picked up by a driver and then couldn’t be located?? Never seen such incompetence and lack of customer service. Not once was I offered a remedy or perhaps a discount, nothing - as though there are no other apps to use. One customer gone, no more Uber anything for me
Love this app
by Machomankind on 2018/05/23 14:09
Uber Eats is my favorite app, whether I’m ordering food at home in Miami, or to my hotel in Bangkok Thailand, I can always rely on Uber eats to find me good, fresh made lunch & dinner, late night too. I can change orders, if I order by mistake I can cancel the order, and only a few times have my favorite restaurant’s been unable to fulfill my order, but because I have a few favorites, I just placed another. I do think they should lower the delivery cost, because here in Miami I pay $4.95 per delivery and in Bangkok, Thailand I pay the equivalent of $2.00 in Thai Baht. Yesterday I went to my favorite restaurant and picked up the food myself because $4.95 daily adds up to a lot of money. Grubhub’s delivery is less, and many of the same restaurants that I order Uber from have their own delivery for free. I always tip the delivery, so I wonder how much of the $4.95 is greedy corporate Uber taking? Is it 30% like when you order a ride? I like the reliability of Uber and they refund when food has been missing or tasted disgusting. Good customer service 800 number. But room for improvement with expensive delivery prices.
I just want food!
by Living in Paris on 2018/02/18 12:57
I’ve had way too many issues with each use of this app, and while I do want to give it a good rating, there’s too many hoops that I have to jump through to make an order, and even then I sometimes still can’t order. Credit card verification is a mess, and never actually scans most cards I’ve tried to use. I never needed to verify my credit card when I first started using the app, why can I not use it now? Where a card IS verified/scanned, it isn’t actually useful, and will give a Payment Profile Error instead of paying for an order. Drivers or cyclists dropping off the order frequently get lost trying to find the location, even if I’m standing outside. This leads to cancelled orders, cold food, and confused drivers, which isn’t fair to them! Although this may just be an issue with the number listing of the building, I’m hoping something will be able to be done to fix it. I’m keeping the app in hopes that these issues will be solved (also because most places around here don’t do Deliveroo yet), and that I’ll eventually be able to finally come back with a good experience with UberEats. The app is otherwise pretty solid, and I wish I could say more good things about it other than it looks clean and easy to use.
Sad that I can’t order from my favorite restaurants
by daniel6631 on 2018/08/26 13:54
How is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee...
Horrible they still your money
by preach360 on 2019/01/13 06:02
Me and my wife and child ordered our food at 9:10 we ended up finally getting some food at approximately 1247 this is for orders later they say that their driver came the first time charged our card and they said they would not return the money but we never got any food the second time they said that the food was delivered but when I called the driver and the driver would not answer the phone he just kept on laughing in the back row said I thought he was playing and they gave us back our money on a second 1/3 time in the restaurant thought it was a joke because it already came into other time so they didn’t even make the order but they never alerted usSo we waited an hour for nothing my son went to sleep hungry my wife went to sleep hungry and I stayed up one more hour and it ended up getting Christl‘s burgers but I paid 42 the first time and the second time 26 that’s almost $70 for some Krystal burgers then the customer service people who are called on each one of the attempts acted like they just didn’t care they believe the drivers over their customers and on top of this bet they will not give you any sortOf compensation for all of your time wasted all they keep doing is saying sorry sorry sorry this is ridiculous I would recommend this company to my enemies
Worst company I have work for...
by RPantoja32 on 2018/11/23 05:51
Constantly having a 4.9 to 5 ratio for almost 2yrs over 2k rides in which I have been awarded excellent customer service and 5 stars driver on more then half of the time. The company I don’t recommend it not even as a part time job unless you want to deal with unprofessional customer service, Inaccurate information/provider. If you got issues of any kind they’ll throw you back and forward little a ball toy and not giving you and correct answer. There express pay it lags accuracy sense every other time it will fail and you’ll have to wait Until the actual payday when you might most need it. GPS system will not take you to the correct entrance if is a private community with multiple entrance. Don’t value your effort putting your self and your vehicle for those who use your own car. They stay with more of the 40% of what the customer pay and I can keep going on those 2 years I dealt with this company. You driver that has your business license sense it’s required by law it’s better of to start your business and forget this company ever existed. You got the first step the rest it’s easier besides getting the client it’s a little hard. That way all the income you’ll see it and not let a company that doesn’t do anything for you stay with your hard work money.
Refunds
by Pheeeeeeebs.M on 2018/04/11 16:31
I always use the Uber Eats app for food delivery in Portland, OR. The delivery drivers are always kind and provide amazing customer service. I like how I can track the order as it's being prepared at the restaurant and then watch as the driver delivers my order to my location...just the same as when my Uber driver is on their way to my location to pick me up for my Uber ride. My favorite part about the Uber Eats app is when I've finished eating my delivered food, I am able to go back on the Uber Eats app and rate my order AND rate how the driver did delivering my order. It is important to remember that we are human and mistakes can be made. Sometimes, if a "drink" or "side" item is missing in my order, then I am able to rate the order and then press the "help" button and report it missing or incorrect. When that happens, Uber Eats will give me a FULL refund every single time. This makes me feel like they take my purchases seriously and they want to make sure that I have a great experience using Uber's Eats as my #1 food delivery app. I highly recommend using this app for food delivery in your area.
Good app but there’s some problems
by Purple Tardis on 2018/08/16 19:34
So this app is very convenient and I do like it when it works but I have a few problems with it. So apparently you can’t get a refund even if you haven’t received your order yet. I canceled an order not 5 minutes after I did that I had to call their supper and they told me that I could cancel it but with no refund. Why would I do that then? Also, I ordered from them from a place only 2 minutes from my house and it took over an hour for my food to arrive, it was cold, and it didn’t taste very good. If o was at the restaurant, I would have sent it back. When I contacted them about it they said that they were trying to work out things with their couriers supposedly, even though, I booked that place because it was cheaper so I could share couriers and it would be quicker but it clearly wasn’t more effective in my case. They didn’t do anything but say that they were “sorry” but still were happy to take my money with food I was unhappy with. I know it can be tough to tell but this is going to happen and they should have something in place for it. I paid for food I didn’t even eat. So I am going to be more careful if I order from them again.
Poor customer service
by MsRenee Mom on 2018/10/14 14:27
I have used the app many times. For the most part I have been very satisfied with every interaction. Today was quite disappointing. I ordered breakfast for my family and was told it would arrive 35 to 45 minutes later. 45 minutes later The food had not arrived and was still saying that it had not been picked up. At this point I wanted to cancel the order and needed to leave the house. I called to cancel and was told they could not reach the restaurant so nothing could be done. If I canceled at that point I would be paying for the food. I requested to speak with a manager and was told that the manager would not be able to assist me because they were busy but they would not be able to give me any kind of credit or support other than what the current individual was telling me. I was loyal customer but as of today I am not. The food arrive almost exactly an hour after I ordered it. As the restaurant is practically next-door to our house. This was very disappointing and not acceptable. I have canceled the app and I will not be using it again. They had an opportunity to take care of a customer who is loyal and cared very much about their service. Now I do not. Please work on your customer service and providing more resources to your customer service employees.
Cold food and high delivery prices
by MannyAintReal on 2018/12/23 13:56
Most of the time when you get your food through this app, your delivery driver picks up an additional order for somebody else and dropped it off to them first. This means that you’re gonna get your food cold most of the time. Delivery charges have also changed. Instead of one fixed price for everything… It’s based off how far it is. For example, and this is not to actual skill, something two miles away could be 2.99. Something two a half miles away would be 4.99. Makes no sense whatsoever. I’m not paying that price for cold food. What’s worse is that the customer service is terrible. You still get charged for food even if you try cancel your order if they’re in the beginning stages of prepping it. This is ridiculous because I can cancel the order at a restaurant that I’m physically yet and not be charged for it, but on Uber eats they charge me regardless of whether the order actually comes to me or not if I need to cancel it. I used my wrong card last time and they told me verbatim… “Well I can cancel it from here but you’re still gonna have to pay for the food which means you’re still going into the negative regardless of what we do in the situation if that card has no balance”
So tired of this
by Samiey93 on 2018/11/29 20:56
It seems I always have something go wrong with ordering. I only get 30 mins at lunch so it’s convenient to order so I can spend my time to eat. I love to order at home because I am a single mom and have a 8 month old and it’s easier sometimes since I get home so late to order it. Its better then packing her up in the car. I have more trouble with orders than correct orders. I give very detailed step by step instructions to my apartments and I have had now 3 drivers recently driving around in circles. 2 days ago when the place is 5 mins away it estimated 15-25 mins. Because he drove around all over for 45 mins my food was cold and soggy. Today I order my lunch and I didn’t even get the only reason I wanted subway. It’s frustrating because it happens almost every single time. My order has missing items. My order takes double the time and comes cold and watered down soda. Or my order is wrong. I could go on about my issues with ordering but we would be here all day. Need to monitor better and have drivers check the order before leaving. And need to monitor better who is being hired to drive, basic instructions and GPS there is no reason to drive around for 45 mins not answering messages I’m sending and not calling to ask me. Disappointed, irritated, and tired of it.
Theft.
by booggotem on 2019/02/07 19:09
my order never arrived. the wrong address was in placed. I contacted my driver as your instructions say. my driver to me Uber does not compensate him for the distance travel to my location which in within 3 miles. Why would the company even offer that as an option if my driver is not going to reimburse for his mileage. Secondly, I offered my driver to meet him at the location and he never replied. I called your services and they told me the driver left my food at that location. WHO would he have left my food with??? Why would you allow an employee of yours to just left someone food there and not at least take it back to the restaurant so I could pick my food up. Rather than he keeps the food for himself and gets to enjoy the food, the delivery cost and the minimum fee on my dime. I can’t get a refund or a my food re order and delivery, because y’all did not account for a situation where the driver would refuse to deliver YOUR consumer THEIR products. I’m completely upset and wouldn’t recommend your services to anyone. I called the service helpline and they couldn’t locate my either and wouldn’t allow me to speak to a supervisor or anyone over. This was truly a terrible experience and I regret not choosing another company. If I wanted to give my money and food away I would rather it go to the helpless.
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Search Visibility
App name
uber eats: Food Delivery
Description
Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavors you crave, all at the tap of a button. Browse local restaurants and fast food favorites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish, or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try uber eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time, and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bangkok, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Singapore, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, China, Colombia, France, Japan, India, Singapore, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/cities/ for a current list of all the cities we serve.
Uber eats
by Buddameister on 2019/02/16 06:23
Great app and easy as long as drivers are out it gets tough in bad weather or late at night
Best Food Delivery Service
by DragonslayerXZ on 2019/02/16 06:20
Even after using other services like Doordash and Grubhub, this app is untouchable by them. The delivery is actually reasonable and quick. Also the navigation is easy, with good customer support. This app is so good, that I ended up deleting the other apps because they were simply less convenient to use.
Zero Customer Support
by kaî2 on 2019/02/16 05:04
The only help option is pre-populated questions linking to articles through out the app. If your issue isn’t represented, there is no recourse available to you.
Price gouging, unrealistic wait times
by Matt75627161 on 2019/02/16 04:56
Waited over an hour for my food, eta kept pushing out, and order was eventually canceled. I wasted half the night waiting for my food. I will no longer be using Uber Eats. The cubicle monkeys at Grubhub, Doordash, Postmates, and every other food service app clearly work harder and have fewer happy-hours than the clowns at Uber. Uber became garbage so I switched to Lyft. Now Uber Eats is garbage and something better will take its place. Deleting this app from my phone and I will recommend that everyone I know do the same.
Deleting App
by NURSE1223 on 2019/02/16 04:22
Waste of time, energy, and money. I never received my food and never received a refund. I wonder what they did with all the food that I had ordered.
Good but expensive
by Bradley783 on 2019/02/16 03:30
I definitely like this app a lot but I can only use it every so often because between the booking fee AND the tip to the driver, it can get pretty pricey especially when your booking fee can end up being as much as a whole menu meal. But I haven’t had any issues with the divers or the restaurants messing up any orders so 👍🏻
Meh
by it is roby on 2019/02/16 03:29
It’s okay. If you accidentally order to the wrong address and cancel (even within literal seconds of placing the order) you’ll still get charged the majority of your order. I only really use it in emergency situations
It’s so convenient
by oliver13579 on 2019/02/16 03:28
Late at night when I don’t want to go out I can order McDonald’s and it’s awesome.
Fine if no problems
by Salarymanj on 2019/02/16 03:13
Uber eats is fine if there are no problems but hit one sag and the company will take zero responsibility. Contact customer support and there general motto is your screwed. Restaurant late by 3 hours? Your fault? Delivery guy deliveries to wrong location your fault? Refunds forget about it. Worst company to grace the face of the earth.
Estimated times are not correct
by jt chambers on 2019/02/16 02:26
Waiting for an hour for my food and the estimated time said 20 min. Looked at my options to cancel and they said I would be charged anyway. Very dissertation on this
Disappointing
by McK3nz1! on 2019/02/16 02:23
I’ve had to wait over an hour for my food multiple times. Not acceptable.
I love Uber eats
by vlaaddy daady on 2019/02/16 02:17
As a truck driver Uber eats is my go to tonordering food I fricken love it!!! Best idea since airplanes!!!!! And satellites!!!!
Thumbs up!
by 3grlzzz on 2019/02/16 02:15
Super timely! Ahead of schedule
Convenience
by PorshSoda on 2019/02/16 02:07
Saves me time when family schedules take the place of dinner plans.
Thank you UberEats
by SophiaLaDiva on 2019/02/16 01:14
This service is amazing! No one can beat there service.
Best delivery app period
by Simple Silence on 2019/02/16 01:12
They don’t change menu prices on food items. Always reliable fast, I prefer my food delivery from here from now on over any. Driver was professional and courteous as well.
The worst
by - LWBMH on 2019/02/16 01:07
Tried to tip my driver from the email confirmation that sends to the app and stupid app wouldn’t even load my past order so have no way of tipping the guy. Can’t access a tip at ubereats.com because it reroutes to the app. There is literally no obvious way to ask or connect because the order is missing from the app. Plus the order was wrong (not driver’s fault).
Don't use! It's phishing!
by KickedInThePants! on 2019/02/16 01:03
These Jack wads tapped into my bank account and charged me on valentines for deliveries I never requested, running it through my bank as a debit so the bank can't do anything, then the app broke into my credit card I only use for medical payments and charged it! I don't even carry the card unless I'm going to the doctor and I hadn't been in a month! There's no way I could have been charged on that card without my phone being hacked! Then Uber gives you the run around and tells you to submit photos to open a case but the place they tell you to go doesn't exist! I had to cancel my cards, reset my phone, and pay overage fees because bills bounced as a result of these thieving jerk wads! I'm spitting angry! If you value your money and sanity, DON'T USE THIS APP!!!!! I'd give this -5 stars if I could!
Great app
by MikeG2374732 on 2019/02/16 00:54
Saves me so much time
Horrible service
by S te l la星 on 2019/02/15 23:59
The food didn’t arrive and I cannot have my money back because the delivery guy said he didn’t know about my apt #, which is on my Uber eat address all the time. So the guy waited in the lobby for 15 minutes without coming up and he could leave with my food and my money ( I even have a automatic tip for every delivery guy). It’s ridiculous. Never gonna use it anymore.
Its OK
by Gilcheese on 2019/02/15 23:49
Delivery service is fine. They need to expand their offering in my local area. More businesses should sign on.
Great app horrible business practices
by Italianmafiaphilly69 on 2019/02/15 23:07
I have 2 major complaints. First I hate how ONLY Uber eats jacks up their prices on their app higher then what the food actually costs at the restaurant, in my mind that is price gouging and stealing. The 2nd issue is this ridiculous “booking fee” the app says my booking fee on this order I just placed is $5.99 “because the the restaurant is far” WRONG - the Panda Express I just ordered from is 1.2 miles away YET I can order from TGI Friday’s which is 0.3 miles away and the booking fee is $2.99... are you joking?! Complete thieves and just lost another customer. HELLO POSTMATES
Another thing
by Hypomancer on 2019/02/15 23:06
Why do certain restaurants force you to choose extras that you don’t want? My slushing from sonic was DISGUSTING because I was forced to choose extra flavors. Is it uncommon for someone to just want a GRAPE slushie, plain and simple with no extra flavors??? Honestly, Postmates doesn’t do this and I CANT WAIT until that app is here so I can stop using this garbage
Really?!
by sv xcbgxbx on 2019/02/15 22:41
Been waiting 2 hours for my food.
No
by vivivivichenchen on 2019/02/15 21:46
Blocked my account for no reason. Driver always take 2 orders together and delay my food. Not good experience with Uber. I prefer doordash or grab hub
Trash app
by ksoanimation on 2019/02/15 21:19
Boyfriend and I ordered from a local restaurant less than 2 miles away, and somehow the order was bungled and exactly half of our order came. When we looked at the option to have the order replaced (at no charge or extra cost according to Uber Eats), we were still charged another delivery/booking fee. Not only is the service disingenuous, but the drivers are consistently incompetent and the restaurants are inconsistent in the use of the Uber Eats service. Go with any other delivery service, even Grubhub is more consistent (and cheaper, because they don’t add exorbitant fees to their orders).
Bad Experience in the Workplace
by Anonymous #30 on 2019/02/15 21:00
I work as a to-go host at a restaurant, and I deal with Uber and DoorDash. Honestly, Uber drivers are very disrespectful. They are always extremely impatient even when there is quite obviously a rush going on. They also always think they have the right to go into the kitchen to go get their food. The fact that I’m not getting any tip has nothing to do with this complaint, but when these drivers are so frustrating to deal with, then it is very annoying that they are getting their tip for acting like they do. DoorDash, on the other hand, is not like that at all. All of their drivers are extremely polite and are always patient with their food. I have used Uber Eats once or twice, and I have gotten the same attitude from the drivers that they have when they pick up food, and in that instance I am a customer. Meanwhile, I never had this problem with DoorDash. Seriously Uber, your drivers need to be disciplined. Download DoorDash if you want to order food.
So many rude drivers
by Rosiee1006 on 2019/02/15 20:56
Today was the last day I ever use Uber or ubereats. I am tired of the disrespectful drivers. Doesn’t understand English or directions. Deleting both Uber apps and never using again. I don’t appreciate being talked to the way this person talked to me.
Muy caro
by odio uber on 2019/02/15 20:49
Es bueno pero es muy costoso
Worst service ever
by nicolleter on 2019/02/15 20:01
Food never arrived and I was charged and never received a response back
Didn’t deliver
by Uber eats review on 2019/02/15 19:50
Didn’t deliver. I was waiting for 20 minutes extra seeing if the driver would come but never did.
Great!
by rose2lm2007 on 2019/02/15 19:20
The first order was not good, delivery time wise. I gave them another chance and they’ve been coming through ever since.
Amex Uber credits not applying
by Jvon6 on 2019/02/15 19:13
Each month I get $15 an Uber credits from my AMEX card yet when I try to apply them to my Uber Eats they never reply. Not sure if something changed from the past when they did work, but this is unacceptable.
Ubbber
by the sudong on 2019/02/15 18:50
I’m a Uber driver and I use uber eats faithfully
Great service more places
by Cody2090 on 2019/02/15 18:50
I love it! Very nice for busy work days! Always tip well on bad weather days. I just wish more places used it around here.
Can’t log out and back in
by J-Nan-Er on 2019/02/15 18:34
I have only been able to use the app twice, and it was perfect both times. My issue is that it won’t let me use the account I originally created the first time I used it. And when I try making a new account it informs me that the email is already being used. So I had to make another account with a different email. When I logged out to try and log back in it still isn’t giving me the option to sign in.
Slowest Food Delivery
by So, so, so HANGRY on 2019/02/15 18:33
This service needs local management able to have issues.v Driver has had food for an hour and has shown parked in one spot for that amount of time.
Food never delivered on a large order. blown off
by Trainer693 on 2019/02/15 18:17
I ordered food to be delivered on Valentine’s Day because my 9 month old daughter Was sick with a cold. I went outside to meet the driver a little bit early when I realized that he was going to my work address which is about five minutes away in the same ZIP Code. I immediately called the driver and explain to him that I lived about five minutes away and I asked him if he would deliver to me there. I texted him my address and called him again to confirm that he had my address and my phone number. He said he had both and I told him I would be outside waiting for him. 30 minutes later I was still waiting outside and had called him approximately three times at this point.I could not get through and so i went back upstairs. Basically my Uber delivery guy ate my Valentine’s Day dinner and I paid $60 for it. When I contacted support and gave them all of this information they basically responded saying that he had said he called me and waited for eight minutes. This absolutely never happened and I showed them the timeline of all the calls that were made which were basically me calling him. There is no one to talk to there so that I can ask them why would I logically pay $60 or dinner on Valentine’s Day and then not show up or answer my phone after I just called him twice. I’ve never been with another food delivery service but I will not be using Uber anymore for either driving or food delivery and if you’re reading this I would use another app. This absolutely ruined my Valentine’s Day and the next day Uber and head injury to insult
FIX THIS !
by CertifiedSavageOnYoutube on 2019/02/15 17:58
I order stuff and there’s no driver so I wait like an hour for someone to Deliver,sometimes food isn’t as hot as a result
It’s all about saving time
by Omar Santana on 2019/02/15 17:50
Very convenient service. I can do other more important things while waiting for our meals to be delivered
Horrible service
by T321321 on 2019/02/15 17:44
I ordered food using that app at 18:00, got confirmation that the food would be ready by 18:45, from this point the delivery time just kept moving out. At 19:15 I contacted the help desk via a chat service. They don’t take any responsibility for the delay and keep giving excuses, at this point I was told that my order had not even been allocated to a driver (so I waited for an hour and fifteen minutes and my order was not allocated, at that point was still being moved out, with a projected time of 19:30). Instead of not taking the order, Uber Eats string you along and waste your time. Really terrible service and no one taking accountability or ownership.
Uber Eats Support
by Andyax2 on 2019/02/15 17:34
I hadn’t had any issues with Uber Eats and it had been great. The moment I encountered an issue, I contacted tech support. It looks like their tech support is overseas and the person could not understand what I was saying. I tried many different ways, and they still had no idea what my issue was. Absolutely dreadful customer service! I told them thanks and hung up even though my issue wasn’t resolved since they were going in circles!
Prices too high sometimes
by jjjkkhh on 2019/02/15 17:07
Prices need to more fair
love it!
by Saucy chick on 2019/02/15 16:43
i love the graphics, ease of use and the accuracy of delivery times.
So far so good
by Gymbabe1 on 2019/02/15 16:42
I like how quick you can get your food and how easy it is to use the app. They also from time to time email you promos for free deliveries which is awesome.
The worst customer service
by Tor778 on 2019/02/15 13:24
After using UE from the beginning and ordering every day at least once, yesterday we decided to delete the app and never use it again. Postmates is so much better and cheaper too. Long story short, if their drivers are the worst (driving with the food around the town for 1.5 hrs until its cold; having attitude and refusing to bring the food to the apartment (yes, you read it right, they want you to go downstairs and pick it up), cancelling order if you dont do so; they never have enough drivers (and if they dont, they charge you $17 for delivery from a restaurant 16 blocks away), never reading directions and texting/calling to ask what address/unit #. Can go on and on), but their customer service is the worst ever. They only have 1 person answering all the calls! And she is absolutely useless. She never offers any solution, just apologizes and refuses to give a supervisor ( I dont think there is one, never got to talk to one) and says they cant help. What is the customer service for?! To hear her super annoying voice telling me to order again and wait another 1.5 hours with the 50/50 chance of getting the food? No, thanks. Postmates actually delivers the food to my door as it claims.
Door to Door No More Feb 2019
by sabeen24 on 2019/02/15 12:09
The option to have delivered to the door has been removed. The drivers are now only delivering curbside - I hate going out into the street to get my food. There is no privacy , all neighbors can see what’s happening. Uber charges high fees for delivery - but doesn’t deliver the service.
Drivers are great, but I never get exactly what I order.
by HookedOnPhonies on 2019/02/15 10:06
I live in a relatively small city, on a busy day I’m not concerned about the delivery time. However, I mostly order late night from the McDonalds 5 blocks away and my order is either on time and completely wrong or correct but arrives an hour and a half after I order it. It’s very frustrating.
SCAM
by rayrows on 2019/02/15 07:22
This company is a disgraceful over its existence. Refuse to give back my refund after the delivery guy never call or informed and did not show up. The most trash and cheap corporate i ever know in my life. Give back my $14 moron!
Bmcintire1983
by bmcintire1983 on 2019/02/15 07:02
worst service period
Apple Pay?
by love devastation on 2019/02/15 06:58
Why doesn't this service use Apple Pay? I would use the service more if it had Apple Pay. It's a pain to add payment methods. PayPal never works for me on the app. I receive error messages (yes, plural) each time and have to log out and back in several times to change the payment method. It's frustrating and I usually end up using another service that accepts Apple Pay. -- Update: Hey, Developer, I contacted customer service at your request. It was an absolute nightmare! I'm deducting another star for that waste of time and headache.
Great app if you like constantly getting scammed
by Dissapointed Regular on 2019/02/15 06:46
I have been using this app for almost every meal for the past half year. For my area here in central NJ, the service is just terrible. I don’t have issue with the sketchy coupon algorithms that will give those who haven’t come back in a long time bigger deals and those who use it every day virtually none, but I do have issue when items are missing from 20-25% of my orders. Orders with only two items always come in perfect but when orders start “going crazy” with 2 drinks I’ll always have one missing. I’m started to be convinced this is a delivery driver theft problem but Uber eats offers minimal accountability for missing items offering just the discount of the missing item and it’s tax, but u still paid that hefty delivery fee which isn’t getting touched at all. they don’t find out whether the restaurant forgot to pack it or the driver stole it. Regardless if the item was placed for order and the driver carelessly misses an item that should be penalized on him. This happens way to often in my area and I’m constantly losing money and calories from these missing items. I have so many screenshots of screwed up orders it’s not even funny. The support team has no idea what actually happened with ur specific order so all of it is just flubbing u to get off the phone and off their backs. If you order to the wrong location there is no option to change it, you’ll have to call the driver when they assign one to you (at any random time the foods done) only to get denied by said driver and not get a refund or the food delivered to the right place. Scams on scams on multiple layers of hidden scams. People with leaking pockets welcome.
Consistent Failure
by Awakened Sleeper on 2019/02/15 05:41
This is app is so buggy. I consistently do not get my food delivered. Its ways a failure on the application side. I will wait for two hours only to get a call saying sorry from Uber Eats and they will happily cancel my order. Its so random. Once after waiting for two hours I called the restaurant and they said the food has been sitting there for an hour. I suggest using this app only as last resort. And that was not first time this happened. There are plenty of other options out there.
No more free delivery.
by sidssocool on 2019/02/15 04:40
As an everyday user of Uber eats it was a really cool feature to have free delivery on different restaurants. I had to stop ordering coz the delivery charges are so high that sometimes it costs me more in taxes n delivery than the order amount.
Uber Eats is okay but I have Some Complaints
by ButterflyCrescent92 on 2019/02/15 04:16
This has NEVER happened to me before. This is the first time that it ever happened. I ordered something from McDonald’s but they kept on delaying my order. I ordered at around 5:30pm but they kept on delaying my order until an hour before I had enough. I ended up calling McDonald’s and then I called Uber and cancelled my order. It never even showed up. Luckily for me, they didn’t charge me. Usually, I don’t write reviews and I rarely complain about Uber Eats because they usually do a good job.
Delivery time estimates are always wrong.
by BusinessTravels&nofood on 2019/02/15 04:05
Be sure to order something cold since it will take at least double the estimated time (based on last 5 orders in different cities). So disappointing.
Can’t use free-promotion delivery every time
by i need rice on 2019/02/15 03:34
Typed in free delivery code but never worked?
Scam drivers and no support
by scottjwillis on 2019/02/15 03:18
I ordered food to be delivered to my door. Food was supposed to be delivered by 1:22, at 1:17 I get the message that the food was delivered which was weird because I didn’t have any food and it was not left for me. I contacted support, they took a full day to respond and said that the driver waited 7 minutes and tried to “call” me (I had my phone with me the entire time, I have never had an issue with Uber drivers contacting me and I had no missed calls or voicemails) and then left. I was told because they waited 5 minutes I had to pay. When I explained they didn’t come to the door like it said in the app, I shared my non-contact messages and I was told that because the driver waited that was all that mattered. Repeated questions about how it is acceptable to not actually attempt to go up to the door for the delivery and for more proof on the attempted contacting was met with form letter responses. I bought that driver lunch and gave Uber a nice fee on top of it for the pleasure of being ripped off. Use another service.
Garbage
by Garbage214 on 2019/02/15 03:12
Absolute garbage
Bad experience
by win!6 on 2019/02/15 03:12
Preordered Krispy Kreme donuts 2 days ahead of Valentines Day to be delivered to my work. My ordered was cancelled without anyone notifying me of the cancellation. Extremely poor customer service! I won’t be using this app in the future!
No more
by wdit12 on 2019/02/15 02:40
Terrible service. I will never use this uber eats again. So happy there is other options
great idea
by Solmuzik1 on 2019/02/15 02:31
Thanx
Done with Uber eats
by DPezz1975 on 2019/02/15 02:27
So no one can figure out why I cannot place an order and continuously get errors. Pretty pathetic...off to DoorDash I go.
Theifs
by prashray rai usa on 2019/02/15 02:27
These people are straight theifs/ scumbags. They will let you order at a past location you were at, then you no way to contact them. And they will charge you full price. I’m using this again. Can’t believe this came out of Uber
Awesome
by 1uniquebird on 2019/02/15 02:23
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
I usually regret ordering from Uber Eats
by DeeUserName123 on 2019/02/15 02:20
They’re never on time. We’ve also had some cancellations. No one to talk to.
cancelled
by 1234678853266 on 2019/02/15 02:04
Normally a great app, but attempted to order and they cancelled due to restaurant limitations but didn’t send me a notification. Only knew when I checked on the status of my order right before delivery. Then tried to order for another restaurant and they kept delaying deliver for over a hour until finally saying they couldn’t find a driver two hours after I ordered. They claimed it wouldn’t be delivered for another hour and half. When I called customer service they claimed it was because of drivers. So they are willing to let your order sit for over a hour to get another driver
THEY TAKE YOUR MONEY
by Princess J on 2019/02/15 01:59
I have had such good experiences in the past, but the past few times I have accidentally placed an order, but immediately canceled, not only do I not get refunded and there’s never a way to contact a real human, they add on a $12 cancel fee!! At this point UBEREATS has kept $40+ in their pockets with no real answer!
Pathetic consumer support.
by @@K@@ on 2019/02/15 01:59
Title.
Address and Tips
by Missing Uber Support on 2019/02/15 01:46
We have our address correct but when it comes to delivering ones a driver is assigned the app changes our address to our neighbors. When trying to get this issue resolved you’re looped around to reading material which is not helpful at all! Also I’m not willing to tip the driver until my food is delivered and when I get the email to rate our delivery person.. once again it’s a loop of reading material and we were unable to rate our driver nor tip her. Uber you can afford to hire an actual customer service department.
Really frustrated with this app
by Ftdyuff on 2019/02/15 01:44
The app will not save my location or delivery directions and it is not syncing with my phone. So my food isn’t getting delivered, the driver is trying to contact me through the app, which isn’t working, and then cancels my order with no way for me to reach him and I cannot get a refund?. Other food apps have live support for situations like this. This app used to be great, but there are too many issues now
Uber eats
by Ripwood on 2019/02/15 01:43
Called and explained myself and nothing was done other than I had to call and explain the same exact thing in order to get anything done
Freezing cold
by mr. food says--- on 2019/02/15 01:39
I love this app! I'm not going out to freeze, Click E do & get my food. ms
“Available in your area”
by YellowLikePikachu on 2019/02/15 01:22
Projected time is never right. If you want to cancel an order, good luck because they don’t pick up for 10 minutes and then you are stuck. Honestly, trash service. DoorDash is the way to go.
Gone downhill
by 4Eason on 2019/02/15 01:17
I used to really like the service. Now they raised the prices and the food doesn’t deliver on time. Don’t worry they will keep moving your estimated delivery time back so they don’t have to give a refund. Uber is totally in apologetic for their shortcomings also. Too many options to use them again.
ZERO
by Efp1525 on 2019/02/15 01:08
This service is horrible. Unprofessional AND incompetent. I do not recommend this app at all. I spent 45 mins on the phone w their “support” and I still do not have any food. They are awful and local restaurants should not support this service!! I had to pick ONE star in order to even send this- otherwise they would get a ZERO.
Customer service is horrible
by Ripped off also on 2019/02/15 00:46
An overall decent app. HOWEVER when a restaurant was significantly delayed in fulfilling the order, I tried calling them to no avail. As such I went myself to pick up the order, tipped the poor Uber driver who was also waiting, then.... trying to cancel the order through Uber. What a hassle. Ended up getting someone who put me on hold 4 times for “3 to 5 minutes” only to end up getting charged for picking up my own food. Unbelievable.
Terrible
by Mickman8 on 2019/02/15 00:13
Half the time, there will not be a driver anywhere around. Your food will sit there and sit there. You then call and they try to put you on hold for a few minutes to buy more time. Stay away from Uber eats, use other services.
Avoid
by Tapatio28 on 2019/02/15 00:08
Do yourself a favor and avoid this app. One of their drivers failed to show up at the proper location, canceled my order despite my attempts to contact him. Called Customer service and got no help whatsoever. I just wanted the food, it was not about the money. I called the restaurant to find out if the driver returned and was told they do not. She did t even know what happens to the food. The worst part was the customer service, they didn’t even try to fix things and refused to tell me why the driver refused to pick up my calls to him to let him know I was waiting for him when he claimed he was at my office. Unless they fix their issues I recommend you try someone else. It’s very similar to their problems with their ride app, no real way to address issues and almost impossible to get them to return your money.
Great customer service
by Noandy on 2019/02/15 00:06
I’ve had a wonderful time using this program. When I did have an accessibility issue, customer service fixed it very quickly. I was expecting to have to call online support, but they had already fix the problem when I logged in! Thank you!l
Thanks
by Comic Dude83 on 2019/02/15 00:04
This was awesome
Think before you order
by wishimog on 2019/02/14 23:51
I waited over 2 hours for an order that never arrived and was mysteriously cancelled.
Food juicy platters
by Mc big co ck on 2019/02/14 23:50
I DON’T LIKE THE IDEA THAT YOU USE BIKE RIDERS TO DELIVER FOOD MY FOOD WAS COLD 2 TIMES ALREADY.
No pick up
by mowwis91 on 2019/02/14 23:31
Sometimes no one picks up your order and you just lose your money. And cancelling orders even as soon as you place the order does not give you a refund
Late delivery
by KarinaMarina on 2019/02/14 23:31
I had to cancel my orders a hundred of times because they are taking more than an hour. Is not Uber eats fault but they should reward the costumer for waisting the time waiting for nothing.
Great service.
by Leb3203 on 2019/02/14 23:30
Love that you can track where your driver is and it is faster than other in town delivery options. Only down side is the lack of restaurants. Could definitely stand to have a bigger and better selection.
Stole my money and Uber driver ate my food
by Spike450x on 2019/02/14 22:58
I used to love Uber eats so much! I’m in college right now and the idea of having food brought to you when you don’t have time to go out because you are studying and working is a great concept!! I think a lot of what they do is great! However ... So I placed an order than was about 40 dollars! Just got payed and wanted a big meal with my roommate to celebrate. Super excited to eat some good food. I look at the app and it says that Uber driver is five minutes away so as always I walk out to the drop off point that is closest to my dorm. I have always set the drivers to go to the same convenient point because it’s a great place to pick up food that won’t confuse the drivers since the campus can be complicated to drive in and getting food right to the dorm is hard. I’m checking the app and tracking the driver and I notice that on the map, he drove right passed the point. I’m thinking, “no big deal, he probably just missed the turn!” I put my phone in my pocket for about a minute and then when I open my phone I get a message saying: “Your Uber drive tried to call you and you did not respond! If you don’t not respond in 8 minutes your order will be canceled and not refunded” At first I’m like, “okay, that’s fair, you don’t want to make a driver wait forever!” So I look at my recent calls to call the driver back but there was no phone call from any new person. When I Open back the app, I notice that the driver was about two blocks away from the designated spot, not moving. I thought that was very interesting so I took a screenshot. I called the Uber’s phone number 6 times, and no answer. I then texted the driver, saying that he was in wrong area. No reply. Every minute the driver sat, parked, I took a screenshot, to prove that the driver was in fact nowhere close to the designated drop off and not making an effort to drive toward the correct spot. There was no excuse for the driver not to answer the phone because the person wasn’t even driving. Just sitting there ... So I’m like ... “crap, I’m literally about to have my order canceled”, so I take screenshots of everything I can to prove that the driver never showed up or called me, and to show that I made an effort to contact the person. Then bam ... “sorry, your order has been canceled and you will not be refunded.” I immediately contact customer support, telling them everything that happens. I send them the screenshots and everything. You think they refunded me?? NOPE, NO REFUND!! I would understand this if I have no proof. They have to follow procedure and can’t just give money back every time someone claims they didn’t get food. I had actual proof!!! It is very very evident. There is no question the Uber driver was not in the right place. I swear to this day that the Uber driver, sat in the car, and ate my food. I seriously think the driver did that. I emailed and called customer support, and they both told me that the driver was “in the right place” ...... Are you serious?? I just need to take your word for it... even though I have proof. Remember, I’m standing outside, waiting for the food, and no car ever came!! I’m still fighting this trying to get my money back! Be careful out there guys!
Free delivery expired b fore I could finish placing my order
by DGinLV on 2019/02/14 22:35
Ridiculous!
Sad
by Golfsavagelol on 2019/02/14 22:18
Service is horrible the delivery fee makes no sense and if the restaurant messes up my order it’s my fault supposedly and I won’t even get treated fairly
Awesome service
by abester 21 on 2019/02/14 21:25
Awesome service
Love you
by ScottyDog! on 2019/02/14 20:26
The best
Buena app
by Anne Sly on 2019/02/14 20:19
La app es muy intuitiva, muy facil de usar.
Too many issues with delivery’s. Food never arrived.
by Ashley Landron on 2019/02/14 20:05
Ive had such bad experience with uber eats. First i got my order cancelled for no reason. Then in my next order the carrier tells me she is nearby i tell her my apartment # which it was already in the description, the lady never arrived and marked the order as delivered. Uber doesn’t have a direct customer service number also i had a credit with them from some gift cards and they cleared out my account to $0. Awful experience. Your money is not safe with them. Never again.
Poor customer service
by Bjsinximsons on 2019/02/14 19:42
So I’ve been trying out Uber eats for a week and it’s okay but their drivers are really rude. Not really satisfied with the service either they don’t help with anything charge you for canceling an order and can’t change a mistake you made because they will still charge with really disappointed!!!
They will not correct incorrect orders or refund with essential item is missing
by SCK135791 on 2019/02/14 19:41
They steal your money and provide no customer service use SkipTheDishes or DoorDash instead
Uber eats is the worst
by jake_e_ee on 2019/02/14 19:35
I placed an order. Uber never delivered or provided updates on why it was taking so long. Called the restaurant and they said uber had not picked up any orders all day. Way to go Uber you failed at the one thing you’re useful for!!
What a cool app!
by Beefcoin on 2019/02/14 19:31
I went from hating technology to expanding my mind to accept how cool some of today’s conveniences can be after trying Uber eats. It’s so simple and intuitive that there is virtually no learning curve. Personally I am not able to leave my house very easily due to a physical disability. Uber Eats more than doubled my restaurant choices for ordering delivery. This app opened my eyes up to how convenient modern life is and definitely satisfied my design for tasty food. Paired with being exceptionally easy to learn and this app is an easy 5/5
Super unprofessional
by cassaye123; on 2019/02/14 18:58
I ordered food and the driver took off with my food. I wasn’t issued a full refund. I tried to reorder the food and the second driver called and told me she was unable to deliver my food after picking it up. Absolutely unprofessional. The customer service person I talked to was super unprofessional. They didn’t even offer anything off my next order or anything. Rather do door dash.
Pho 55
by Nerdgirlstyle32 on 2019/02/14 18:51
Has amazing food berry healthy nicely prepared fresh and great customer service .. it’s worth your money !! 🥰🥰🥰 reasonably priced you get a nice amount of everything
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
Beware of unethical business tactics
by hm26735 on 2019/01/13 05:23
***BEWARE*** Today I placed an order on Uber Eats for my employees. I had accidentally selected my home address instead of my work address. According to the app, I was given the opportunity to cancel my order without any charge since the restaurant had not yet accepted the order. I immediately canceled the order to place a new order with the correct address. After work, I realized my credit card had been charged $67 for canceling the order. I called Uber and they initially refused to correct the mistake. I asked to speak with their supervisor and the rep insisted nothing can be done to encourage me to give up. She eventually transferred me to a supervisor, Ash, who gave me the same story about how the restaurant had already accepted the order and that nothing could be done. She then put me on hold to speak with the restaurant directly to see if the order had actually been placed. The restaurant said they never made the order since it was canceled. If I had not followed up, my credit card would’ve been charged $67 for an order that never went through and which I did not receive. I want to restate that the app allowed me to cancel the order because the restaurant had not yet accepted the order. I would have never canceled the order if I knew the restaurant had already accepted the order. ***Beware of unethical practices by either Uber, restaurant, or poorly programmed app*** I am a frequent Uber Eats user but this really turned me off.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
Discriminating and disrespectful
by Mighty Thor! on 2018/06/13 02:58
I’m not the one to write about a review, but I’ve been ignored about the same issue, which is a high concern, and never in my life time to receive such horrible service! There’s no understanding, spoke to multiple managers, majority told me that they will forward my concerns. One manager indirectly said the phone calls are not recorded after being told they were. I’ve felt I’ve been going around in circles. It’s not about waiting around 50-60mins for my food. That’s fine. But the importance of Ramadan fasting was completely ignored beyond measure. A simple generous apology would have been enough coming from someone who cares and respects society. They kept making excuses over the most ridiculous things, in top of that saying things which were not true! I couldn’t believe what I was dealing with! Come on, I mean really? Not a person out there whose willing to hear your concerns? How is this service? It’s not about delivery food but also providing respectable service. So many companies deliver, but what should make you different is your service. Was kept being told, write on the app which the they continued to tell me the exact same thing, without any understanding of the matter. But once I spoke on the phone they agreed with me, but told me, please write it on the app. Then what’s the point? It keeps going around in circles... is there anyone out there who can understand the value of people’s cultures? It’s so insulting... Sad times...
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Tip your drivers
by My opinion1717 on 2018/10/09 05:56
Everyone who thinks you shouldn’t tip your Uber driver for Uber eats well you should they don’t get paid enough gas and wear and tear on their cars to make it otherwise they’re bringing you your food you should never not tip them you would not think of leaving a restaurant without tipping is the same thing they don’t make enough money to make a living without it so please tip Uber eats drivers and Uber drivers I know lots of people that work for Uber and they do not pay enough without their tips they will be very thankful and remember you might see them again so you want to be the one who tips......❤️❤️❤️❤️ And whoever wrote reduce the fees the drivers barely get paid enough the temple use gas and driving to your house and taking the time to sometimes walking up to your apartment or up to your room at your hotel do you know much time that takes off they don’t get paid enough so I obviously delivery fees cannot go down you’re having food delivered from the restaurant from far away for a very good price I wish people would stop complaining..... be happy there’s people out there delivering your food in the rain and the cold.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
Easy to use
by Joe Lee 2814 on 2018/12/18 21:38
Just had the worst day ever. The day started with the new puppy crapping in his crate all night for the first time in weeks. Dealing with a contractor who was supposed to fix our kitchen floor in July but now estimates he could start in February. Our refrigerator died four weeks ago and the replacement was delayed yet again because of a paperwork. My mother-in-law stopped by seemingly to criticize me for our yard not being cleaned yet. My wife and I, not having any food to cook and sick of take out food because of the previously mentioned fridge debacle, in the midsts of our combined first world problems despair we decided to try Uber Eats. The app quickly and easily walked us through registration and within minutes, seriously minutes, way less than an hour, a nice gentleman brought us a reasonably priced meal, still hot, straight from our favorite restaurant. And we didn’t have to change out of our yard work clothes, or do anything but get off the sofa to answer the door and even tipping was part of the app. As far as I’m concerned, GREATEST APP EVER! Proof that we are an advanced civilization after all. Well except for the global warming deniers.
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Worst customer service for this app
by ContigousYT on 2018/07/03 23:07
I initially loved the idea of using UberEATS for the convenience and what seemed like a fair price for delivery but I have had so many bad experiences and I really think their system is flawed. I get that sometimes the driver will get the wrong order but it happens much to often and the latest thing that happened is a deceitful marketing scheme that offers reduced delivery fee but if you pay close attention the menu prices are higher AND I was double charged for rolls that the menu clearly listed as the price for an order of two and even gave an option for an order of three at a higher price but they charged me the price for two TWICE on two separate items and when I contacted UberEATS because that clearly was a flaw with the app and even provided pictures they just simply refused to reimburse me so I ended up paying more when I was supposed to have been paying less that day. I’m done with this app too many mistakes and terrible customer service it is no longer convenient especially when your coworkers get stuck with no lunch or a ridiculous tab
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
Uber eats customer service is a joke !
by DONT!!!!! on 2018/09/07 19:46
I would use this app almost every day for lunch and love the delivery people every time they were great. But the one time I accidentally place items in my cart and try to delete them realizing the address of the restaurant place was wrong I accidentally click place order instead and right away my reaction is to cancel a second later they ask me to call customer support so that’s what I do. Literally a second later and the person on the other end puts me on hold after I verify all my information. On hold for 4 mins after I call to call my restaurant meaning those 3 minutes I was holding my order could of been cancelled but he never gave me that option he just played it off as he was doing something when he just wanted to make sure I would get charged for the order. And it’s so irritating because this was a $5 charge for booking and i wanted to cancel because there was a closer restaurant at $1.49 that’s why I wanted to cancel. And so I called the restaurant directly and told me that Uber eats needed to give me that option to cancel and they didn’t!!! They tried to help when i called the restaurant but it was too late because the food had been picked up. EVERYONE BEWARE WITH THIS APP! DO NOT MAKE AN ACCIDENTAL CLICK BECAUSE THEY WILL MAKE SURE TO CHARGE YOU NO MATTER WHAT. and even if you “cancel” they will charge you !!!
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Good app, Great Service
by Gufibutt on 2018/06/04 23:00
Like the regular Uber car service, your experience with Uber eats will mostly vary with the quality of the driver you get. Some drivers work to make sure that your order is correct, while others bring whatever the restaurant has for them. The only significant problem that I’ve had with the service is the app. It doesn’t allow for customizing all orders in the way that some of the restaurants online ordering allows and that you can do in the restaurant. For instance, Hooters’ online ordering allows for wings that are half and half, meaning half the order has one sauce and half another sauce. This isn’t explicitly possible with the Uber eats app. You might be able to get this by adding special instructions, but that’s iffy. I like the fact that I can see where my driver is so that I can meet them out front so that the dogs don’t go crazy when the doorbell rings. I also like that I can rate the driver and tip them through the app AFTER sitting down with my order. They’re getting some pay, but I don’t tip if they bring the wrong order, and don’t feel pressured to tip until I know it was correct since I don’t have to tip right away to do it at all.
Uber couldn’t care less about customers OR business partners
by auringonkukka4782 on 2019/01/19 16:58
Customer service is absolute garbage. We ordered sushi at 6:30 last night with a delivery time of 7:15. Come 7:15, it was moved to 7:20. Come 7:20, it was moved to 7:25. This repeated until 8:15 when I finally decided to call the (very hidden) customer service line to see what was up. The person on the line said the driver was at the restaurant. I suggested she call the driver to make sure. Guess what? The driver wasn’t working that night. (How does that even happen?) The help person kept asking if we wanted to cancel our order (we said no) and finally admitted that the restaurant had thrown out the food because the driver never came and it had gone bad. We suggested that Uber comp the restaurant and were given generic nonsense about that not being their policy. When we asked what they would do for us after this disaster, they said they would refund us for the food we never received like that was a huge deal. Big whoop. I’ve heard for years now how terrible of a company Uber is and I finally got to see how little they care for their customers and their business partners alike. I’m deleting the app and using GrubHub from now on, which by the way has a $1.99 standard fee in my area Instead of $4.99. Save your time and your money and stop giving this company business.
Bad First Experience
by C D In8 on 2018/12/18 06:44
I ordered for the first time tonight. The app said my delivery driver would be here in 2 min so I went downstairs to the lobby. A couple minutes later I got a call from the driver saying he was here. I walked outside and I don’t see anyone. He calls back and continues to say I am here. I tell him I am outside and I don’t see you. I ask him to come to the entrance of the hotel. The valet guys tell me the street, I tell him. He says he doesn’t speak English. So I walk down the street little but I don’t see him. Since we can’t communicate, I tell him that I’m going to just call customer service. I was thinking maybe someone could tell him where to go. Next thing I know, I get an alert saying my order was canceled. So I search around in the app trying to find a way to contact UberEats. Couldn’t find anything. Finally I googled and found a phone #. I explained the issue and the lady says well it is already canceled, you haven’t been charged, just order it again. I’m like really?! I’ve wasted over 45 minutes, it’s 10:15pm at this point, and all you have to say is oh, just order it again. I try to insist that they document a complaint on the driver and they say all calls are recorded. I’m like huh?! How do you know I won’t get the same driver if I order again? Anyway, I’m tired and frustrated. Don’t think I’ll be using UberEats again.
Worst business EVER
by Sergioyoyo on 2018/03/16 15:13
I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food
Act as though there are no competitors
by Hay d on 2018/11/07 01:36
My last two orders had issues. First one, apparently the driver’s app failed so he left the food at the restaurant and who called me? The restaurant - not Uber Eats. I had to call Uber so they could get another driver to bring the food so it was cold by the time that finally happened. Then there was a payment issue with that one because I wanted to use gift card credits and then my personal card for the amount over the credit amount, but they used my corporate card. So when I asked to switch that small amount to my personal they put the whole amount on my personal and put the gift card credits back. After over a week of back and forth via app messaging (because calls are only for active orders) they ended up deducting from my credits inexplicably and then claimed I didn’t have enough credits to cover the amount. Was fed up so wanted to use up my credits by making one last order before deleting the app so that I can use others like Postmates, Doordash, etc. And that order was cancelled by Uber eats because the food was picked up by a driver and then couldn’t be located?? Never seen such incompetence and lack of customer service. Not once was I offered a remedy or perhaps a discount, nothing - as though there are no other apps to use. One customer gone, no more Uber anything for me
Love this app
by Machomankind on 2018/05/23 14:09
Uber Eats is my favorite app, whether I’m ordering food at home in Miami, or to my hotel in Bangkok Thailand, I can always rely on Uber eats to find me good, fresh made lunch & dinner, late night too. I can change orders, if I order by mistake I can cancel the order, and only a few times have my favorite restaurant’s been unable to fulfill my order, but because I have a few favorites, I just placed another. I do think they should lower the delivery cost, because here in Miami I pay $4.95 per delivery and in Bangkok, Thailand I pay the equivalent of $2.00 in Thai Baht. Yesterday I went to my favorite restaurant and picked up the food myself because $4.95 daily adds up to a lot of money. Grubhub’s delivery is less, and many of the same restaurants that I order Uber from have their own delivery for free. I always tip the delivery, so I wonder how much of the $4.95 is greedy corporate Uber taking? Is it 30% like when you order a ride? I like the reliability of Uber and they refund when food has been missing or tasted disgusting. Good customer service 800 number. But room for improvement with expensive delivery prices.
I just want food!
by Living in Paris on 2018/02/18 12:57
I’ve had way too many issues with each use of this app, and while I do want to give it a good rating, there’s too many hoops that I have to jump through to make an order, and even then I sometimes still can’t order. Credit card verification is a mess, and never actually scans most cards I’ve tried to use. I never needed to verify my credit card when I first started using the app, why can I not use it now? Where a card IS verified/scanned, it isn’t actually useful, and will give a Payment Profile Error instead of paying for an order. Drivers or cyclists dropping off the order frequently get lost trying to find the location, even if I’m standing outside. This leads to cancelled orders, cold food, and confused drivers, which isn’t fair to them! Although this may just be an issue with the number listing of the building, I’m hoping something will be able to be done to fix it. I’m keeping the app in hopes that these issues will be solved (also because most places around here don’t do Deliveroo yet), and that I’ll eventually be able to finally come back with a good experience with UberEats. The app is otherwise pretty solid, and I wish I could say more good things about it other than it looks clean and easy to use.
Sad that I can’t order from my favorite restaurants
by daniel6631 on 2018/08/26 13:54
How is not too much to ask someone to drive me from my house to my favorite restaurant... but when I rather have food delivered to me. Nooooooo... “restaurant is currently unavailable”, but when I’m in the area it’s magically available for delivery? Like sometimes I don’t want to or can’t drive 5 miles to my favorite restaurant. It’s also dumb how a restaurant the same distance is available for order, but not the one I want. Like how convenient, right? Like I’m willing to wait for my food, so why can’t I order it? And I don’t see enough fast food chains on there either... like sometimes I want Taco Bell. So really the app only works when you’re in a poppin area... That’s sad especially when the restaurant is only 20 mins (according to google maps). I gave the app many chances, but gave up because what’s the point. After developer replied to my review... but why when I check to see if my favorite restaurant is available for order it says it’s too far away? Like can I still order from that restaurant or not? And it’s funny how that exact restaurant charges a fee to order now so why would I not be able to order at that one? When there is another very close to I can order from almost whenever I want to with no fee...
Horrible they still your money
by preach360 on 2019/01/13 06:02
Me and my wife and child ordered our food at 9:10 we ended up finally getting some food at approximately 1247 this is for orders later they say that their driver came the first time charged our card and they said they would not return the money but we never got any food the second time they said that the food was delivered but when I called the driver and the driver would not answer the phone he just kept on laughing in the back row said I thought he was playing and they gave us back our money on a second 1/3 time in the restaurant thought it was a joke because it already came into other time so they didn’t even make the order but they never alerted usSo we waited an hour for nothing my son went to sleep hungry my wife went to sleep hungry and I stayed up one more hour and it ended up getting Christl‘s burgers but I paid 42 the first time and the second time 26 that’s almost $70 for some Krystal burgers then the customer service people who are called on each one of the attempts acted like they just didn’t care they believe the drivers over their customers and on top of this bet they will not give you any sortOf compensation for all of your time wasted all they keep doing is saying sorry sorry sorry this is ridiculous I would recommend this company to my enemies
Worst company I have work for...
by RPantoja32 on 2018/11/23 05:51
Constantly having a 4.9 to 5 ratio for almost 2yrs over 2k rides in which I have been awarded excellent customer service and 5 stars driver on more then half of the time. The company I don’t recommend it not even as a part time job unless you want to deal with unprofessional customer service, Inaccurate information/provider. If you got issues of any kind they’ll throw you back and forward little a ball toy and not giving you and correct answer. There express pay it lags accuracy sense every other time it will fail and you’ll have to wait Until the actual payday when you might most need it. GPS system will not take you to the correct entrance if is a private community with multiple entrance. Don’t value your effort putting your self and your vehicle for those who use your own car. They stay with more of the 40% of what the customer pay and I can keep going on those 2 years I dealt with this company. You driver that has your business license sense it’s required by law it’s better of to start your business and forget this company ever existed. You got the first step the rest it’s easier besides getting the client it’s a little hard. That way all the income you’ll see it and not let a company that doesn’t do anything for you stay with your hard work money.
Refunds
by Pheeeeeeebs.M on 2018/04/11 16:31
I always use the Uber Eats app for food delivery in Portland, OR. The delivery drivers are always kind and provide amazing customer service. I like how I can track the order as it's being prepared at the restaurant and then watch as the driver delivers my order to my location...just the same as when my Uber driver is on their way to my location to pick me up for my Uber ride. My favorite part about the Uber Eats app is when I've finished eating my delivered food, I am able to go back on the Uber Eats app and rate my order AND rate how the driver did delivering my order. It is important to remember that we are human and mistakes can be made. Sometimes, if a "drink" or "side" item is missing in my order, then I am able to rate the order and then press the "help" button and report it missing or incorrect. When that happens, Uber Eats will give me a FULL refund every single time. This makes me feel like they take my purchases seriously and they want to make sure that I have a great experience using Uber's Eats as my #1 food delivery app. I highly recommend using this app for food delivery in your area.
Good app but there’s some problems
by Purple Tardis on 2018/08/16 19:34
So this app is very convenient and I do like it when it works but I have a few problems with it. So apparently you can’t get a refund even if you haven’t received your order yet. I canceled an order not 5 minutes after I did that I had to call their supper and they told me that I could cancel it but with no refund. Why would I do that then? Also, I ordered from them from a place only 2 minutes from my house and it took over an hour for my food to arrive, it was cold, and it didn’t taste very good. If o was at the restaurant, I would have sent it back. When I contacted them about it they said that they were trying to work out things with their couriers supposedly, even though, I booked that place because it was cheaper so I could share couriers and it would be quicker but it clearly wasn’t more effective in my case. They didn’t do anything but say that they were “sorry” but still were happy to take my money with food I was unhappy with. I know it can be tough to tell but this is going to happen and they should have something in place for it. I paid for food I didn’t even eat. So I am going to be more careful if I order from them again.
Poor customer service
by MsRenee Mom on 2018/10/14 14:27
I have used the app many times. For the most part I have been very satisfied with every interaction. Today was quite disappointing. I ordered breakfast for my family and was told it would arrive 35 to 45 minutes later. 45 minutes later The food had not arrived and was still saying that it had not been picked up. At this point I wanted to cancel the order and needed to leave the house. I called to cancel and was told they could not reach the restaurant so nothing could be done. If I canceled at that point I would be paying for the food. I requested to speak with a manager and was told that the manager would not be able to assist me because they were busy but they would not be able to give me any kind of credit or support other than what the current individual was telling me. I was loyal customer but as of today I am not. The food arrive almost exactly an hour after I ordered it. As the restaurant is practically next-door to our house. This was very disappointing and not acceptable. I have canceled the app and I will not be using it again. They had an opportunity to take care of a customer who is loyal and cared very much about their service. Now I do not. Please work on your customer service and providing more resources to your customer service employees.
Cold food and high delivery prices
by MannyAintReal on 2018/12/23 13:56
Most of the time when you get your food through this app, your delivery driver picks up an additional order for somebody else and dropped it off to them first. This means that you’re gonna get your food cold most of the time. Delivery charges have also changed. Instead of one fixed price for everything… It’s based off how far it is. For example, and this is not to actual skill, something two miles away could be 2.99. Something two a half miles away would be 4.99. Makes no sense whatsoever. I’m not paying that price for cold food. What’s worse is that the customer service is terrible. You still get charged for food even if you try cancel your order if they’re in the beginning stages of prepping it. This is ridiculous because I can cancel the order at a restaurant that I’m physically yet and not be charged for it, but on Uber eats they charge me regardless of whether the order actually comes to me or not if I need to cancel it. I used my wrong card last time and they told me verbatim… “Well I can cancel it from here but you’re still gonna have to pay for the food which means you’re still going into the negative regardless of what we do in the situation if that card has no balance”
So tired of this
by Samiey93 on 2018/11/29 20:56
It seems I always have something go wrong with ordering. I only get 30 mins at lunch so it’s convenient to order so I can spend my time to eat. I love to order at home because I am a single mom and have a 8 month old and it’s easier sometimes since I get home so late to order it. Its better then packing her up in the car. I have more trouble with orders than correct orders. I give very detailed step by step instructions to my apartments and I have had now 3 drivers recently driving around in circles. 2 days ago when the place is 5 mins away it estimated 15-25 mins. Because he drove around all over for 45 mins my food was cold and soggy. Today I order my lunch and I didn’t even get the only reason I wanted subway. It’s frustrating because it happens almost every single time. My order has missing items. My order takes double the time and comes cold and watered down soda. Or my order is wrong. I could go on about my issues with ordering but we would be here all day. Need to monitor better and have drivers check the order before leaving. And need to monitor better who is being hired to drive, basic instructions and GPS there is no reason to drive around for 45 mins not answering messages I’m sending and not calling to ask me. Disappointed, irritated, and tired of it.
Theft.
by booggotem on 2019/02/07 19:09
my order never arrived. the wrong address was in placed. I contacted my driver as your instructions say. my driver to me Uber does not compensate him for the distance travel to my location which in within 3 miles. Why would the company even offer that as an option if my driver is not going to reimburse for his mileage. Secondly, I offered my driver to meet him at the location and he never replied. I called your services and they told me the driver left my food at that location. WHO would he have left my food with??? Why would you allow an employee of yours to just left someone food there and not at least take it back to the restaurant so I could pick my food up. Rather than he keeps the food for himself and gets to enjoy the food, the delivery cost and the minimum fee on my dime. I can’t get a refund or a my food re order and delivery, because y’all did not account for a situation where the driver would refuse to deliver YOUR consumer THEIR products. I’m completely upset and wouldn’t recommend your services to anyone. I called the service helpline and they couldn’t locate my either and wouldn’t allow me to speak to a supervisor or anyone over. This was truly a terrible experience and I regret not choosing another company. If I wanted to give my money and food away I would rather it go to the helpless.
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