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Keyword Volume Hits KEI Rank
postmates plus
353
3
uber copter
0.00
2
uber eats
205
1
uber eats app
1.1 K
1
favour fast food
0.00
1
ober eats
757
1
uber puppies
0.00
1
uber food
10.43
1
uber ears
462
1
urber eat
2.7 K
1
urber eats
892
1
uner eats
961
1
uber delivery
3.04
1
favor fav
0.00
249
Search Visibility
App name
uber eats: Food Delivery
Description
Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavors you crave, all at the tap of a button. Browse local restaurants and fast food favorites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish, or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try uber eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time, and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bangkok, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Singapore, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, China, Colombia, France, Japan, India, Singapore, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/cities/ for a current list of all the cities we serve.
Was cool
by dberwick93 on 2019/04/24 23:04
Used to use this app all the time, now there’s a 15% service fee on top of delivery fee and tip. I’ll just pick up my orders for the $10-$15 it adds up to for additional cost of delivery. Not to mention delivery drivers have become unreliable for delivery. Uber eats did compensate half of my order for being an hour and a half late but still. My food was cold at that point.
Bad service
by commentater. on 2019/04/24 23:01
Tried to charge me and not deliver the food. Just cause I changed address.
Good First Impression
by domedame on 2019/04/24 22:52
Food delivered when promised, good temperature and very good.
Terrible customer support
by creeksans on 2019/04/24 22:23
I canceled an order immediately after clicking to confirm the purchase because it’s my fault for not checking the correct address, but at the end I was still charged full price and I’m still currently trying to get a refund for an order I didn’t even get which is really unfair. I tried calling but no answer and it just directs you to click on their “Help” section and their customer service lines are too long and the hours are too short because I have work and don’t have time to call till 4pm. I’m not using this app anymore if they’re not even gonna help me.
Ridiculously high fees!
by kelekat on 2019/04/24 22:15
Charging a 15% service fee on every order that doesn’t count towards a tip for the driver is ridiculous. It’s why you guys will steadily continue to lose business especially with all the other restaurant delivery services popping up out there. Gettin’ greedy isn’t a good look.
Great service
by nyny9876 on 2019/04/24 21:44
Keep shaking crab up here pleaseeeeee I love their food
Too expensive
by GalacticGaming on 2019/04/24 21:29
Almost 10 to deliver. Outrageous
Uber eats
by Ever0617 on 2019/04/24 20:33
Just recently I have been using Uber eats and I haven’t had no problems with the driver or the food being made would highly recommend this it’s a great convenience and you don’t have to leave your work to go pick up food and it’s just a small convenience fee keep up the great job Uber eats
Accusing me fraud?
by mparke41 on 2019/04/24 20:01
Never using the app again. I’ve used them for years and have had 3 orders since January where things were left off or made incorrect, so I requested refunds, as is my right. But this has only happened a handful of times. A couple days ago they literally forgot to send half my order so I requested a refund for the stuff that was left off. When I logged into the app again I had a message at the top explaining to me how I could prevent order screw ups by being more clear in my orders, but also that the “unusually high” number of refund requests (only 3 since January, and I use the app often) suggested the possibility of fraud. Well, since you can’t ensure that orders are sent correctly but my expectation that I shouldn’t have to pay for stuff left off my order is clearly my fault and a sign that I must be cheating you, there are plenty of other (cheaper) food delivery services that I will now send my business to.
Unauthorized charge on my card from uber eats.
by RockWood55 on 2019/04/24 19:57
Uber eats has charged my card when I did not authorized them. Tips, extra items, and other uses. Be aware
Disappointed
by JeanieLou on 2019/04/24 19:28
I love when my food shows up, but too often do I have issues with items missing from the order, my order taking much longer than expected and even today my driver ran out of gas so I had to cancel my order an hour and a half after I placed the order (it said 40 minutes for delivery after I placed the order). I’m extremely DISAPPOINTED. You’d think they’d fill up their tank before going on drives...
Charged for an order I never received!???!
by If you like Pina Colada on 2019/04/24 19:10
I placed an order, but realized it was gonna take too long, and I forgot something. Cancelled the order but 5 days later was charged for the food I never got. Uber needs to fix how they handle everyone’s money. I’m a high school student I don’t have 20 bucks for you to just take for no reason. The person over customer service was extremely rude, and I don’t think I’ll ever order uber eats again . Sure they are fast, but they don’t care about their customers.
Very piss
by Lovebug53040 on 2019/04/24 18:54
Why have this app if they can’t Deliver to your house very disappointing
Great app but customer service is terrible
by Soxer445 on 2019/04/24 18:32
For the first few orders I’ve placed I’ve had no issues. But I ran into a issue in which I understand i placed the wrong order and simply wanted to change it but getting through to the Resturant was impossible. So I call customer service to try to get some assistance but they were no help at all because they neither could get In contact with the resturant. So the only options I had was take the order that I did not want or cancel and lose my money. See the issue wasn’t the refund but the fact that you guys saw I couldn’t get in contact and neither could you but the customer still looses. How are we at fault for the restaurants negligence ? I felt there should have been some leniency in that case. And then for the representative to tell me for me to speak to a supervisor I’m better off leaving a feedback and sending and email ? How does that even sound from a professional point of view.
Bomb AF
by gordita mama on 2019/04/24 18:22
Yes yes and yes easy to use quick good food delivered to your door bomb bomb bomb AF yum yum yum Quick and convenient great service
Expensive way to get soggy cold food
by LinTunes on 2019/04/24 18:13
The massive price hikes have made Uber Eats one of the most expensive ways to get cold food. It used to be great. Now, I hesitate to even use Uber. Customer service could not be worse. They close tickets without replying. The replies you see here saying contact us go nowhere. Uber does not care. There is no one to call. Avoid!
Order trouble
by mallysmiles on 2019/04/24 18:12
I was trying to order for a few friends and I accidentally hit “order”. I immediately saw my mistake and tried to cancel, because I wasn’t through ordering! To my surprise Uber Eats was going to charge me 41.00 dollars just to cancel! I really don’t think this was fair!! Yes, I thought I would have to start over with my order, but never thought they would penalize me. So, my order is incomplete for my friends! I don’t think this is good policy!
Homepage with nothing on it
by kmdkathyme on 2019/04/24 17:59
I downloaded it onto my iPhone and did the registration and I don’t know what I did but all I have is a homepage screen with absolutely nothing else on it. Can’t fix it, it’s useless to me, I have a gift card I can’t use because the app is messed up.
New fees
by Triah42 on 2019/04/24 16:54
Be careful when ordering they’ve added new fees. Even on the free delivery. The extra charge for orders under $10 is also ridiculous. Not using again.
Disappointed
by jlyoung1996 on 2019/04/24 16:50
Tried to order a simple easy order from McDonald. Kept getting an error, but it took 15.66 anyway. So basically took my money and ZERO order was recorded. I usually love this app but this crosses the line for me.
Handy but needs more options
by Mr.unicorn47jx on 2019/04/24 16:00
It’s a real handy app and It’s at a reasonable price aswell. Just wish their was more options to food and abilities to Uber drivers but ehh
HORRIBLE SERVICE!!!
by Bocajtortas on 2019/04/24 15:14
Do not order anything from UberEats. They wasted my time and money by bringing me the wrong order and the delivery driver didn’t even know English so he couldn’t help at all! I told her my order was wrong and all she said “i don’t know sorry” and when I asked for information for a customer service number she just looked confused. Then I asked for a refund and she just drove off. Uber has not given me a refund for my order either
You need to allow to change the address
by Doncarlosgerman on 2019/04/24 14:56
It doesn’t set a default address, the app just keeps the last address you ordered. If you mess up because you forgot that the last time you ordered you were at another location, the app does not allow to change the address, it instructs to contact the driver who already has picked up the food and worse some of the drivers are not fluent English speakers which can be challenging to correctly instruct them what to do.
Never got my order and paid for it?!
by RodyAshes_FBiH on 2019/04/24 14:10
I will never use your services again. Other delivery services would never charge a customer who did not receive their order regardless of the time (8 minutes). Deleting your app and will never order from here again or use your “taxi” service. Going to give you 1 star, bad service. I’m probably responding to a robot so this does not even matter. At least with DoorDash or GrubHub there is actual people who will call you! Terrible service. Edit: To be clear I was on a business call and a number called me so I picked up. I said hello twice and then they hung up on me. I am guessing this is your way of saying you called me although you only messaged me because this is probably an automated system.
Placing order alert and Cancellation
by Asifiosdeveloper on 2019/04/24 12:24
As my card already added to the app, the order will takes place even if you accidentally tap on place order button. Strongly recommend a confirmation before placing order. And after i placed the order “accidentally” i was trying to cancel order. But when you click on that option it will be trying to connect the customer service which is ended up as a failure. By the time i contacted customer service manually the food was already ready and unable to cancel which forced me to ate the food which i didn’t wished to! So it would be so helpful if app add an confirmation alert just before placing the order, and a cancel button to directly cancel the order if order not yet prepared in the restaurant. Thank you Asif
Yes papa
by UberEatsLover69 on 2019/04/24 07:38
Yummy yummy
I mean eh
by eehhhhhh ok ig on 2019/04/24 06:05
It’s eh
Totally disappointed with customer service
by Aminzzzzzz on 2019/04/24 04:45
Make sure they charge you the same amount that shows on their app! Had a missing item with my delivery, called to get a refund and ordered it again, they said they will do that and give me a $2 credit for the inconvenience. Checked my transactions on my banking app today and saw they charged me $2 extra on my previous order! (it shows $12.79 on the UberEats app but I was charged $14.87) Wow, nice job!
Review
by ygskfl on 2019/04/24 04:12
Real expensive for no reason, kind of annoying but convenient
Shared delivery
by 1streviewbothered on 2019/04/24 03:43
I realize that shared delivery is a part of the app, but it’s absurd when someone pays a delivery fee over $5 and someone else’s order does out first, so that your order is cold and soggy when it gets to you. Used the app because I’m sick, otherwise I would go myself. Called Uber support, because I could not cancel my order in app when I realized what was going on. The Uber staff was rude, unhelpful. I feel sorry for the people that have to work for this evil company. Never using a food delivery, or ride share from Uber again.
Good service but...
by Kermit1979 on 2019/04/24 03:16
I order from Uber eats a lot and oftentimes the restaurants leave out an item, usually the drink. Anyway, I always request refunds because it’s my right. All of a sudden I “coincidentally” get a message on the app about tip for ordering and issues with recent orders. Basically, they slickly sent a note talking about requesting a refund improperly is an abuse, blah blah. What an insult! Tell your vendors or drivers to confirm the orders before they leave then folks wouldn’t have to request refunds. Can I help it that items are often missing??? So not my fault and Uber is pushing it. I’m rethinking whether or not to continue using this service.
Outrageous!!
by mjw9845 on 2019/04/24 02:54
I have been an UberEats user for several months now, and just tonight received a notification citing “an unusually high” number of order issues for a person in my demographic/geographic area. I’ve reported 4-5 order issues in this time period, all related to *actual* issues (e.g. missing item(s), different vehicle, etc.) because I actually care about the accuracy of getting what you pay for. Instead, I’m threatened by the company that they will block my access to my account - an account I use multiple times each week, generating revenue for them each time - without so much as a recourse to contact them directly. I’m going DoorDash from now on.
Terrible service
by Glbrt1212 on 2019/04/24 02:19
The service will charge customers for an order even if you cancel before the restaurant accepts it. Customer service representatives will argue that the restaurant accepted the order before the cancellation. Awful service in a very condescending tone.
Expect incorrect orders and no support
by uberfailwastaken on 2019/04/24 01:39
Thanks Uber Eats for making it nearly impossible to speak with an agent to correct an order. Your service is impeccably awful.
DO NOT USE THIS APP
by rmack143 on 2019/04/24 00:58
DO NOT USE THIS APP. Orders are wrong more than they’re right. Customer service is awful. Like historically awful. You can’t change the tip after the order is delivered, even if (for example) you clearly ordered a drink, and your delivery person shows up without a drink and acts shocked that there could’ve possible been a drink on the order. Somehow you’re stuck giving them the big tip that you put at the time of placing your order hoping that they won’t spit in your food.
Wack
by Mallard 101 on 2019/04/24 00:50
I placed an order to the wrong address so I immediately like immediately 1 second after I placed it tried to cancel but they wanted to charge me 20$ because they had “already started making my order” bruh how in 1 second do they start I’m switching to postmates
Don’t use Uber Eats!
by Broc1 on 2019/04/24 00:47
Ordered and paid for food only to find out food was missing after the delivery person left and Uber customer service didn’t give a crap and was no help at all!! First time using this and definitely LAST TIME using this!
Needs to be fixed!
by AshShishiro on 2019/04/24 00:38
So I have this problem where I can’t even use my account. I’ve gotten emails telling me to reset my password when that’s not even the problem! The account was deactivated and I don’t understand why and no one will explain it to me. Furthermore, my boyfriend can’t even use it for some reason. It won’t take any of his cards and there’s no way to get a hold of customer support! All in all, it’s a terrible app.
Poor customer service
by heksobr on 2019/04/23 23:32
I called seconds after I placed an order to cancel/change my order...and 10 minutes later after being asked why I wanted to cancel my order and what I wanted instead they decided to call the restaurant but by that time the food was already prepared. Now I have to keep the order I didn’t want and was hung up on by customer service after expressing my frustrations with how things were handled. I’m seriously reconsidering using this app again...SO inconvenient.
Uber eats you can do better
by Chayan Datta on 2019/04/23 23:27
Hi Uber eats I’m so upset to say this nowadays your service is so bad that u don’t even deserve one star!!!! I been using Uber eats it’s been years but I don’t think I can continue no more Cz of missing food items incorrect order and food is not been delivered at all. When I tried to get help I’m not getting any responses. It’s like Uber eats stealing my money and top of that food is not delivered. I’m requesting Uber Eats to keep your standards and fix all these issues. Hope you take this seriously. Sincerely your favorite Uber user !!! Plz make sure whoever deliver the food they are not thief and the restaurant has enough knowledge about Uber eats order in order to prepare food accordingly. If there is no action taken I feel sorry whoever is using Uber eats and having same issue. Uber eats please take action or else you going to lose your reputation. Plz. Thank you so much once again.
They hire drivers who can’t read English
by Offer up is better on 2019/04/23 22:11
This has happened multiple times the driver can’t read the instructions with my apartment number and will just give up and leave. Then I have to wait 5-7 days to have my money back? Support is impossible to get ahold of and unprofessional just like the drivers.
Horrible!!!
by Sadddskksmsncjsj on 2019/04/23 21:47
So horrible that you guys should be shut down, I order something wait for it and the delivery guy cancels it!!! It’s not even the delivery guy but it’s the management, so poor that please shutdown we dont want you!!! Even the customer support has no decency to tell me the reason of why the order has been cancelled, just called me and told me my order is not being delivered without telling me the reason!!! Seriously uber eats, don’t bother delivering food and let’s praise door dash for being a good support over you!!
Wrong delivered!!!
by worstubereats on 2019/04/23 21:34
Never ordered Uber wars the delivery drives stupid can’t read address!!! Never again will order
doesn’t let me order food at all
by Astridaaaaaaa on 2019/04/23 21:07
i keep having signing up problems
Deleting this app
by Ash112408 on 2019/04/23 20:24
I have never used used uber eats without having a problem. It’s usually them cancelling my order after an hour of me waiting. Im always left hungry and annoyed. Just going to delete the app entirely
Amazing service
by shannon moe on 2019/04/23 20:01
I love this restaurant. They are always really busy but they always work really hard and serve amazing food. I see it both as an uber eats driver and as a customer. Keep up the good work guys!
I love Jeffrey
by tonieja1 on 2019/04/23 19:40
My driver is named Jeffrey and he’s really cool and I just want to say that I love him
I would give zero stars if I could.
by SSULHAM on 2019/04/23 19:14
They don’t deliver food in the promised times you will wait way longer than they say you will. So say you forgot lunch and need it delivered to your work? Forget it! I’ve gone hungry twice because they failed to deliver when food was promised. I will never order from here again.
EZ
by Seabass Q on 2019/04/23 18:54
Easy to use, good service
Bad company
by DaraTheSloth on 2019/04/23 18:30
If you cancel your order right away, they still charge you 80% of your order and you cannot get a refund. Grubhub and Postmates is a way better company than this “ ubereat” they have a bad support team and don’t know how to answer their customers. Uber eat just wants your money and don’t care for their customers.
Food delivery
by alan blevins on 2019/04/23 17:59
Ordered 1139 from jersey mike got message could not be fulfilled at 100 pm
The worst customer support
by chris45324 on 2019/04/23 17:42
Uber’s customer support is the worst customer support on this planet. They absolutely don’t know what they’re answering. If you call them to cancel the order, they will ask you why do you wanna change your phone number, when it’s not what you wanna do. If you text them and tell them that you wanna change a profile picture they will send you a link how to become a driver. If you need a refund, one person will tell you Uber doesn’t do the refund and the other person will do the refund. Besides THEY DON’T SPEAK ENGLISH at all. HORRIBLE! People. There are so many food delivery apps, we have to stop using this joke. #CloseUber
Lunch
by Marine Mom 2011 on 2019/04/23 17:19
Thank goodness for this ! I am so busy with work I can not leave or even prepare something today . I won’t starve today because of Uber Eats !! :)
Worst food delivery service.
by KelleyJoMarie on 2019/04/23 17:01
I have never used this app before and I accidentally ordered food. I hit cancel right away and it charged me $9. All because I was under the impression I would be able to view my order first. Very disappointed. Will probably never use this app again.
Still no improvements!
by justbrol on 2019/04/23 16:09
Is received a developers response for my review like everyone else telling us to AGAIN contact the same horrible customer service agents that we are telling you that we have a problem with. They don’t answer any questions you have. They are rude and hang up on you. They refuse to give u to a manager and once u call back 10 times and finally get to a manager they say they will look into it and you never hear from them again. If you seek support through the app Messenger they mark situations as resolved even when u beg for more assistance. Don’t just respond to reviews to act like you’re being proactive. Telling us to contact the same unhelpful and scamming customer service department u have is no help to us. Also it should be considered illegal to show u have above 4 stars when every single review is negative for the past couple years.
Disappointed
by Leu pi on 2019/04/23 15:54
They are charging a $2 service fee for orders under $10. I refuse to pay more for a company that is being greedy!
New design - I LOVE IT
by CrazyNameHere on 2019/04/23 15:51
I really love the new update! It’s much easier to track and it has a picture of the car the delivery person is driving. It’s so much better than the prior versions! Great job Uber!! 👍🏼👍🏼❤️
Worst customer service ever
by 704ilya on 2019/04/23 15:40
I had two fraudulent charges in my account that Uber Eats charged me for. They refused to do anything to help me with. I will never use Uber Eats or Uber in general ever again and will be telling everyone who does.
Market Manipulators
by StringerBellLamron on 2019/04/23 15:13
Loved Uber Eats when the fees were reasonable. Not going to pay a delivery fee, 15% fee, and a tip! Way to alienate your drivers and customers with these changes to fee structures. Just be consistent. The love affair is over. Uninstalling both Uber apps. I know I’m small potatoes and that Uber has scale on its side, but I’m also assuming that this sentiment is shared by at least some of your hundred million plus customers.
Returning Soldier!
by JoLlYwHiTeGiAnT on 2019/04/23 14:37
Came off deployment and had no transportation on the post so walking 3+ miles to eat 3 times a day was hard. Meals were misses, Uber eats came in with the win.!
Drivers Keep Your Food and Uber Keeps Your Money
by Simsterinsky on 2019/04/23 14:19
Uber Eats keeps your money even if they don’t deliver your food. I placed an order for over $100, and the driver indicated they couldn’t get into my apartment building, so I agreed to meet the driver in the front of my building. I went to the front of my building, and couldn’t find the driver so I sent them a text message asking where they were. A couple minutes later, I received a notification that my order was cancelled. I was pretty frustrated, but then Uber informed me they were keeping my money even though the driver kept my food. Unfortunately, all you can do is send them an email and post this review about how I feel like they stole my money while the driver ate my food. Obviously, I’ll never use this service again.
Please
by carlossrrom on 2019/04/23 14:11
ADD WENDYS
Terrible customer service!
by ShannonU324 on 2019/04/23 13:36
I ordered regularly from this app. Yesterday my driver left without contacting me and without making a delivery. What’s worse is that I tried to contact my driver several minutes before they left to see if they needed help finding my place. They read the message and never replied. I contacted Uber immediately and they refused to refund my order. I explained everything and they still said they are not going to refund it. I am really upset by how the situation was handled.
More like UberFees
by Novakalypse on 2019/04/23 13:34
App was okay when they launched it. Now it’s absolutely terrible. Small order fee of $2.00 if your order is under $10. Also they now have a service fee which comes out to 15% of your subtotal. That’s in addition to the delivery fee which can range from $3 to $7. On top of that they expect you to tip as if they didn’t just force a tip onto your bill? A $3.49 bacon egg and cheese bagel from McDonald’s will cost you $11.28 with no tip to driver. Asinine. Not using this app until they fix the fees or until Lyft makes a competing app to beat them out again.
Like very much
by Christian j neider on 2019/04/23 13:18
Not happy about the new fees though ..would use it more without the extra fees. When fees are high it’s hard to tip
No refund
by niyonna1 on 2019/04/23 12:16
I order food 80$ the other day and didn’t get my food because she was at wrong location and didn’t get my money back
Awesome job!!!
by lil' Fee on 2019/04/23 11:21
Perfect!!!
Terrible Service
by Chris1253625251537 on 2019/04/23 10:44
They started charging exorbitant fees with every meal around the same time they started using partners to deliver. Meals have gotten very expensive and service has gotten to be terrible. Getting in touch with Uber is impossible. I’m not sure that they have a customer service team (despite us paying for them with ‘Service Fees’.) I’m going to try a different delivery service for a while.
Trash
by RismMusic on 2019/04/23 10:44
They literally don’t help when your food gets to the destination cold ...
Technology
by J0hn dran3 on 2019/04/23 07:41
This is such a great app! Use it all the time. Very trustworthy and beneficial to the customer.
DONT USE UBER EATS NOW
by GrandCanyon Smith on 2019/04/23 06:28
GO USE ANOTHER APP WHATEVER YOU DO. DIDNT DELIEVER FOOD FOR 2 HOURS THEN CHARGED ME $10 WHEN I CANCELED. They increased their prices so much. They don’t have enough people. I’ve waiting for several hours for my food several time and I’m tired af and now when they keep putting back my arrival time and I just want to say “screw it” and go to bed and cancel they want to charge me $10?! Screw tou, Uber eats.
Worthless app with Zero Customer Service
by danana1773 on 2019/04/23 06:18
Tried to place an order because I was stuck at work unexpectedly. My delivery time was scheduled between 7:10 - 7:30. No problem. First it showed as 7:10, then switched to 7:20, then at 7:18 my order was suddenly canceled without any explanation. I’ve been given the runaround by script readers repeating things to me that don’t help anything at all, with zero resolution. I can’t even leave a review for the business! The policy is supposed to be 10 minutes for orders the business won’t be able to fulfill, not 2 minutes before promised delivery time. Waste of my time. I tried another food delivery app and had zero issues.
The worst
by Walterweaver on 2019/04/23 06:05
They wouldn’t give me a refund. I forgot to change my location on the app when I was out of town and they charged me $23 for nothing I don’t recommend Uber eats
Help
by asocricky on 2019/04/23 05:59
I’m trying to make an account but won’t let me says my number is already being us help
No stars
by queen carls on 2019/04/23 05:18
Money was taken out of my account after I cancelled my order and I still have not gotten my money back
False Advertising
by JonathanPierce on 2019/04/23 04:43
I was invited by a friend and received a promotion for $5 off my first meal. I entered the promo code and ordered my first meal. However the promo was not added to my order and I payed full price. When I called customer service, they did not resolve the situation and they wanted me to place a second order in order to get the $5 off.
I guess you are SOL if uber eats messes it up
by MattB604 on 2019/04/23 03:56
Ordered a chicken quesadilla from the uber eats app. When i got it, only cheese called the restaurant, “sorry sir, thats not our fault you have to contact uber eats” contacted U.E via e-mail. Contacted us back and told us even though it was messed up nothing they would do about it. Says i ordered a chicken quesadilla, bit doesn’t tell the restaurant. (Apparently)So great i got to spend almost $20 on a cheese quesadilla. Wish i could upload a picture of my receipt and what they responded. I will be removing the app and downloading grubhub.
Worst customer service ever
by ktmackels on 2019/04/23 03:29
I opened my app to order dinner and a restaurant with a $0 delivery fee was recommended. Without hesitation, I ordered dinner. 30 minutes later, the driver called confused and unable to find me. This is because the Uber Eats app pinned my location 2 HOURS from my actual location. I never entered this address. Uber assumes it. Although this was the fault of Uber location services, I was still charged for my order. This is criminal and terrible customer service, not to mention faulty tech. Aweful.
Use different delivery service
by cerjjdmhd on 2019/04/23 03:07
Waited an hour for my food just to be called and told to order again because they didn’t send my order to the restaurant. I have never had problems with other companies such as grub hub. When I asked the representative for any compensation or coupon for next time because of their screw up she had nothing to offer. After working 14 hours no one wants to order dinner to find out an hour later its not going to arrive.
Helped me feed my fam in hospital states away
by KashmirKulturedotcom on 2019/04/23 03:05
Great service
Wackk
by thermidor f on 2019/04/23 03:02
Trash people take the food for themselves not knocking no doors then leave with your food
Won’t let me sign in
by nicksUpset on 2019/04/23 02:48
The app just prompts me to “get started with Uber eats” and will not give me the option to sign in. So now I’m on my couch hungry and sad cause when I put in my email it just says there is already an account with that email. It’s too bad really
Pitiful
by morehiuse on 2019/04/23 02:19
The food is literally always delivered late. This app is awful. If I were you, I would download another eating app.
Always Incorrect
by T.M.C. on 2019/04/23 01:41
Every time I use this app my order is incorrect except on one occasion only. I was told today that I couldn’t be helped because I had previously received a refund for not receiving my food I paid for. I have had to physically walk down to the restaurant myself after the wrong order was delivered. Bad business and unacceptable.
Charges
by Mike_dz24 on 2019/04/23 01:28
The delivery and service fee is over $8.00 combines and I’m suppose to tip the guy. I will no longer be using this overpriced service
Service fee?!?!
by sbrncct on 2019/04/23 01:28
What the? Now there’s a 15% service fee on top of the delivery fee and an optional tip? This in addition to the fees Uber charges restaurants for the service? Uber has lost its mind.
Where did the trust go?
by Jonasimple on 2019/04/23 01:16
This app used to be my GO TO app, I used to love this app, I could be at any family party or just at home relaxing on a day off and I would use Uber eats for the grub, munchies, snacks ect. But recently you guys have been disappointing me, not sure if it’s the apps fault or the restaurants who partner up with you guys, last couple orders I’ve had I’ve always had missing items raging from $10-15 worth of food. Out of those times you guys have refunded me one time. I try telling the restaurants to simply cancel my order before preparation seeing is how subway has made me wait 30 minutes before there closing time only to cancel my order 1 minute before they close, so why can’t they do that? Or at least mark out what items aren’t available at the moment. But instead I get “you have to call Uber” or “you can try ordering again?” My favorite “what do you want us to do?” Come on man, this is bs, there should be a button for direct help, not over looking a receipt and waiting 4! days for a response. I’m honestly going back to post-mates. I’ll wait a couple months before trying you guys again.
Terrible customer service
by Carmaxchiky on 2019/04/23 01:07
Customer service is a joke. Use Grubhub instead
Great App
by Try it and be impressed. on 2019/04/23 01:01
I travel for work and use Uber Eats in many different cities. I’m highly disappointed at how they handle things when the drivers don’t try hard enough to get your food delivered. I was charged twice today for one order because they would not refund an order I had to replace because the driver did not follow my instructions on where to deliver my food and did not fully reach out to me via text when I made it clear that was the form of communication that I needed. I will from now on choose competitors such as Grubhub, Doordash, Postmates before ever using Uber Eats again... which is sad as I am a Platinum member and they still won’t make things right when they should.
Muy bueno
by july2678 on 2019/04/23 00:50
Comida rápida y rica
Service fee
by ariesj43 on 2019/04/22 23:58
You already have a delivery fee. The service fee is asking too much money.
Fees
by bubblebeetuna🐮 on 2019/04/22 23:51
I was really loving this service and ordering all the time but ever since they added more fees it became expensive and ridiculous.
You can’t get any refunds when your delivery is incomplete
by Keotex on 2019/04/22 23:20
My meal wasn’t delivered and the restaurant basically told me too bad it was out of their hand and other than this I was ripped off!!!
Delivery and Service fees
by Soso_Sw3et on 2019/04/22 23:17
In my experience Uber Eats has been more efficient than the other delivery services. Less errors, faster delivery and fast solutions/refunds/responses to customer complaints and errors on restaurants behalf. BUT the way the service fees are now set up, they may lose a customer. Customers are paying up to $20 or more with the service fee and delivery fee combined. Lessening the delivery fee but including a 15% service fee on all orders won’t work for me. I’ll go back to ordering from restaurants that deliver themselves w/o a third party
Lack of options and rising prices.
by Gin T. on 2019/04/22 23:07
Uber eats has been consistently raising prices and lacks transparency to show what all of the extra fees are going towards. A $10 meal is turned into $20 when the delivery fees, service fees(which climb higher the larger your meal gets), and a non-optional tip(despite the drivers not having to rely solely on my tips for income) are added to the total. I’ve found myself more often than not just not placing my order after seeing the disproportionately large total. Food cannot be ordered late and I’ve had orders cancelled after long waits with no explanation or warning.
kendric
by NikMcB on 2019/04/22 22:58
Was greeted with a smile and name!
Worst ever period .
by kiar@ on 2019/04/22 21:54
Wasted my money everyone go try door dash it’s way better and gives you full refunds unlike this piece of ass😂✌🏼
Bad App
by Aeshah_1990 on 2019/04/22 20:29
I dunno what is the wrong with your app. This is the second time they charged me for nothing and the food never arrived. The service is so bad. I updated the delivery address and they send it to my old address twice. I asked them to resend the food back to the restaurant and I will pick it up my self and they said no. Bad customer service and bad derives. I will never use this stupid app again or recommend it to anyone.
Miami Drivers are horrible
by Brunoreviewsproducts on 2019/04/22 20:16
Please do a better job at monitoring customer food deliveries, many drivers don’t know what their doing.
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Beware of unethical business tactics
by hm26735 on 2019/01/13 05:23
***BEWARE*** Today I placed an order on Uber Eats for my employees. I had accidentally selected my home address instead of my work address. According to the app, I was given the opportunity to cancel my order without any charge since the restaurant had not yet accepted the order. I immediately canceled the order to place a new order with the correct address. After work, I realized my credit card had been charged $67 for canceling the order. I called Uber and they initially refused to correct the mistake. I asked to speak with their supervisor and the rep insisted nothing can be done to encourage me to give up. She eventually transferred me to a supervisor, Ash, who gave me the same story about how the restaurant had already accepted the order and that nothing could be done. She then put me on hold to speak with the restaurant directly to see if the order had actually been placed. The restaurant said they never made the order since it was canceled. If I had not followed up, my credit card would’ve been charged $67 for an order that never went through and which I did not receive. I want to restate that the app allowed me to cancel the order because the restaurant had not yet accepted the order. I would have never canceled the order if I knew the restaurant had already accepted the order. ***Beware of unethical practices by either Uber, restaurant, or poorly programmed app*** I am a frequent Uber Eats user but this really turned me off.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
Discriminating and disrespectful
by Mighty Thor! on 2018/06/13 02:58
I’m not the one to write about a review, but I’ve been ignored about the same issue, which is a high concern, and never in my life time to receive such horrible service! There’s no understanding, spoke to multiple managers, majority told me that they will forward my concerns. One manager indirectly said the phone calls are not recorded after being told they were. I’ve felt I’ve been going around in circles. It’s not about waiting around 50-60mins for my food. That’s fine. But the importance of Ramadan fasting was completely ignored beyond measure. A simple generous apology would have been enough coming from someone who cares and respects society. They kept making excuses over the most ridiculous things, in top of that saying things which were not true! I couldn’t believe what I was dealing with! Come on, I mean really? Not a person out there whose willing to hear your concerns? How is this service? It’s not about delivery food but also providing respectable service. So many companies deliver, but what should make you different is your service. Was kept being told, write on the app which the they continued to tell me the exact same thing, without any understanding of the matter. But once I spoke on the phone they agreed with me, but told me, please write it on the app. Then what’s the point? It keeps going around in circles... is there anyone out there who can understand the value of people’s cultures? It’s so insulting... Sad times...
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Customer Care
by Lumpiachiken on 2019/02/26 19:16
It was my first time ordering from Uber eats so I was a little bit skeptical. Even though my first experience was bad, because I got the wrong order Uber eats handled the situation well and professional. This review is for customer care and the way they handled the situation. I ordered Mexican food from one of my local Mexican restaurants but they got my order completely wrong, the only thing right was the fact I got my Spanish rice. I ordered 2 wet burritos which was 17 each but in fact I received 2 regular burrito with no sour cream, no cheese, no sauce on top of the burrito etc. Going through the trouble of having to pay the most expensive food item on their menu and receiving just a plain burrito with just meat and the usual was quite tiresome. But with the help of someone at Uber eats they handled my situation with out most care to their customer. I will still be using Uber eats because it’s convenient and the fact that they care for their customers and their consumers. Not sure who helped me but I’m glad you understand the quality of good customer service. If they hadn’t fixed my issue I’m sure I wouldn’t be using this app again.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Tip your drivers
by My opinion1717 on 2018/10/09 05:56
Everyone who thinks you shouldn’t tip your Uber driver for Uber eats well you should they don’t get paid enough gas and wear and tear on their cars to make it otherwise they’re bringing you your food you should never not tip them you would not think of leaving a restaurant without tipping is the same thing they don’t make enough money to make a living without it so please tip Uber eats drivers and Uber drivers I know lots of people that work for Uber and they do not pay enough without their tips they will be very thankful and remember you might see them again so you want to be the one who tips......❤️❤️❤️❤️ And whoever wrote reduce the fees the drivers barely get paid enough the temple use gas and driving to your house and taking the time to sometimes walking up to your apartment or up to your room at your hotel do you know much time that takes off they don’t get paid enough so I obviously delivery fees cannot go down you’re having food delivered from the restaurant from far away for a very good price I wish people would stop complaining..... be happy there’s people out there delivering your food in the rain and the cold.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
Deleting this app! Horrible service.
by Gabriela75 on 2018/05/27 20:40
I have had issues with this service here and there but today was the last time I’ve ever used this awful app. Unlike Door-dash and Favor, the drivers don’t even contact you when they get to the restaurant, therefore they never EVER check to see if the order is correct. Today I ordered food from them and when I received the order the diet cokes we ordered were regular cokes, I gave them to the driver because we cannot drink regular cokes, period. Then I check the rest of the order and the dessert was missing, the order of potatoes with sauce was missing the sauce and the order of empanadas that come with a Colombian sauce (otherwise they’re just dry) came ALSO without said sauce. When you contact customer service they will get back to you in 24 hours so screw your lunch, they don’t care. After paying all the money and the delivery fee I had to order drinks, food that we could enjoy, the diet cokes and the dessert from another vendor, so yeah, it was like throwing money in the garbage can. Horrible, HORRIBLE app and with other great options out there people should avoid using it at all.
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Horrible- no way of modifying
by ann1928 on 2019/04/01 01:38
Hello, I’m very surprised and shocked that Uber eats is able to get away with this... my husband and I had my whole family over and chose to order in from Uber eats it’s 10 of us and as we were reviewing what we had so far, my husbands finger accidentally hit the order button and it automatically submitted the order. Immediately, we wanted to cancel and there was NO option to do that. Within 30 seconds we called the service line and they told us there was nothing we could do because the restaurant wasn’t picking up. If we wanted to cancel we would be charged for the order. Our order only had enough for 3 people and there is 10 of us. I asked if there was any way to add to the order and there was no option. The only way was to place another order and pay another total of $15 for deliver and “service” charge. We ended up eventually connecting with a supervisor and after 30 min, they finally told us they’ll take it off as a one time thing. But now our guests were 15 min away with no food. We had dinner an hour late that night. Really shocked Uber doesn’t have a better way of communicating with their restaurant partners and we have to pay the price. Really making me thing about these new apps- they seem to make things more difficult when they’re supposed to be making things easier....
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Remember that the restaurant workers get nothing.
by Mountainfoxvintage on 2018/04/10 20:45
I use Uber eats when I really have to as a last resort like when I'm sick or can't leave the house, but because I am in the restaurant industry I see the OTHER side of Uber eats. The side where the prep workers have to make 3x the prep and get the same amount of split tips they always did. Where the line workers work twice or thrice as hard and there is no tip option on Uber for them to look forward to. A lot of people in the restaurant industry rely on tips for life, and Uber not making that an available option is really messed up in my opinion. Do you guys think the drivers are the only ones who do the work? Maybe think about the people actually making the food. A lot of restaurants "pool" tips or the front of house tips the back out etc. But either way- if you gave the OPTION to tip the restaurant it would probably have a huge effect on the food and speed etc. Basically kitchen workers are working tenfold for free for Uber at this point. I know it's a capitalist game and whatever, but a huge chunk of Ubereats is super unfair. My body used to hurt a lot less before Uber, and I am making the same amount I was always getting paid. But Other than that, sure! The idea is great and it's a good option in a pinch.
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Bad First Experience
by C D In8 on 2018/12/18 06:44
I ordered for the first time tonight. The app said my delivery driver would be here in 2 min so I went downstairs to the lobby. A couple minutes later I got a call from the driver saying he was here. I walked outside and I don’t see anyone. He calls back and continues to say I am here. I tell him I am outside and I don’t see you. I ask him to come to the entrance of the hotel. The valet guys tell me the street, I tell him. He says he doesn’t speak English. So I walk down the street little but I don’t see him. Since we can’t communicate, I tell him that I’m going to just call customer service. I was thinking maybe someone could tell him where to go. Next thing I know, I get an alert saying my order was canceled. So I search around in the app trying to find a way to contact UberEats. Couldn’t find anything. Finally I googled and found a phone #. I explained the issue and the lady says well it is already canceled, you haven’t been charged, just order it again. I’m like really?! I’ve wasted over 45 minutes, it’s 10:15pm at this point, and all you have to say is oh, just order it again. I try to insist that they document a complaint on the driver and they say all calls are recorded. I’m like huh?! How do you know I won’t get the same driver if I order again? Anyway, I’m tired and frustrated. Don’t think I’ll be using UberEats again.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
Uber eats customer service is a joke !
by DONT!!!!! on 2018/09/07 19:46
I would use this app almost every day for lunch and love the delivery people every time they were great. But the one time I accidentally place items in my cart and try to delete them realizing the address of the restaurant place was wrong I accidentally click place order instead and right away my reaction is to cancel a second later they ask me to call customer support so that’s what I do. Literally a second later and the person on the other end puts me on hold after I verify all my information. On hold for 4 mins after I call to call my restaurant meaning those 3 minutes I was holding my order could of been cancelled but he never gave me that option he just played it off as he was doing something when he just wanted to make sure I would get charged for the order. And it’s so irritating because this was a $5 charge for booking and i wanted to cancel because there was a closer restaurant at $1.49 that’s why I wanted to cancel. And so I called the restaurant directly and told me that Uber eats needed to give me that option to cancel and they didn’t!!! They tried to help when i called the restaurant but it was too late because the food had been picked up. EVERYONE BEWARE WITH THIS APP! DO NOT MAKE AN ACCIDENTAL CLICK BECAUSE THEY WILL MAKE SURE TO CHARGE YOU NO MATTER WHAT. and even if you “cancel” they will charge you !!!
Horrible reliability and customer service
by mipsy12345 on 2019/03/14 19:21
Two times in a row within the span of one week I had the drivers forget part of my order. Both times I had to go back to the restaurant and pick it up myself while my food sat at home getting cold. The second time, the restaurant was already closed by the time I got my food. And there’s no option to contact the driver again once they’ve dropped off your food. Mood killer considering we had a night in planned that was ruined. I asked for a refund both times on the delivery fee and they gave sooo much push back. They finally caved and gave my back the delivery fee the first time around but the second time, they never gave me a partial refund for the items I didn’t receive nor a refund for the delivery fee. I contacted my bank last night to dispute the charges so I’m waiting on that. Customer service at Uber eats are so silly. They can either give me my refund willingly or delete both my Uber and Uber eats accounts and get my money back anyway via the charge dispute. Clearly they’ve made their decision as I’ve yet to hear from them after following up three times. Uber eats needs to have a conversation with their drivers and the restaurants about paying attention to the orders. It’s pointless to pay double the price when you just end up going to get the food yourself any way.
Good app, Great Service
by Gufibutt on 2018/06/04 23:00
Like the regular Uber car service, your experience with Uber eats will mostly vary with the quality of the driver you get. Some drivers work to make sure that your order is correct, while others bring whatever the restaurant has for them. The only significant problem that I’ve had with the service is the app. It doesn’t allow for customizing all orders in the way that some of the restaurants online ordering allows and that you can do in the restaurant. For instance, Hooters’ online ordering allows for wings that are half and half, meaning half the order has one sauce and half another sauce. This isn’t explicitly possible with the Uber eats app. You might be able to get this by adding special instructions, but that’s iffy. I like the fact that I can see where my driver is so that I can meet them out front so that the dogs don’t go crazy when the doorbell rings. I also like that I can rate the driver and tip them through the app AFTER sitting down with my order. They’re getting some pay, but I don’t tip if they bring the wrong order, and don’t feel pressured to tip until I know it was correct since I don’t have to tip right away to do it at all.
Uber couldn’t care less about customers OR business partners
by auringonkukka4782 on 2019/01/19 16:58
Customer service is absolute garbage. We ordered sushi at 6:30 last night with a delivery time of 7:15. Come 7:15, it was moved to 7:20. Come 7:20, it was moved to 7:25. This repeated until 8:15 when I finally decided to call the (very hidden) customer service line to see what was up. The person on the line said the driver was at the restaurant. I suggested she call the driver to make sure. Guess what? The driver wasn’t working that night. (How does that even happen?) The help person kept asking if we wanted to cancel our order (we said no) and finally admitted that the restaurant had thrown out the food because the driver never came and it had gone bad. We suggested that Uber comp the restaurant and were given generic nonsense about that not being their policy. When we asked what they would do for us after this disaster, they said they would refund us for the food we never received like that was a huge deal. Big whoop. I’ve heard for years now how terrible of a company Uber is and I finally got to see how little they care for their customers and their business partners alike. I’m deleting the app and using GrubHub from now on, which by the way has a $1.99 standard fee in my area Instead of $4.99. Save your time and your money and stop giving this company business.
Act as though there are no competitors
by Hay d on 2018/11/07 01:36
My last two orders had issues. First one, apparently the driver’s app failed so he left the food at the restaurant and who called me? The restaurant - not Uber Eats. I had to call Uber so they could get another driver to bring the food so it was cold by the time that finally happened. Then there was a payment issue with that one because I wanted to use gift card credits and then my personal card for the amount over the credit amount, but they used my corporate card. So when I asked to switch that small amount to my personal they put the whole amount on my personal and put the gift card credits back. After over a week of back and forth via app messaging (because calls are only for active orders) they ended up deducting from my credits inexplicably and then claimed I didn’t have enough credits to cover the amount. Was fed up so wanted to use up my credits by making one last order before deleting the app so that I can use others like Postmates, Doordash, etc. And that order was cancelled by Uber eats because the food was picked up by a driver and then couldn’t be located?? Never seen such incompetence and lack of customer service. Not once was I offered a remedy or perhaps a discount, nothing - as though there are no other apps to use. One customer gone, no more Uber anything for me
2 hour wait
by Doris8732 on 2019/02/21 23:07
I've been using this app for close to two years now, and I've aways wondered why it gets so many negative reviews. Typically it's more affordable than post mates, more available than door dash, and the drivers are usually quick to deliver your food. I had a high opinion of Uber eats, until today. I ordered food two hours ago, and I still have yet to receive it. After waiting for the first hour, I called the restaurant that I ordered from, expecting them to tell me that there was a rush; however, they told me that they'd prepared my food 45mins prior, and that after the driver was told that there would be a five minute wait, she simply left without saying anything to them. I called Uber eats afterwards, and was put on hold multiple times for "latency issues" with their systems. After about twenty minutes on the phone, the representative successfully removed the charge. She never offered any voucher or discounts for inconvenience, even after I asked if I could get one. Yet and still, I wanted to give them the benefit of the doubt. I replaced the order, and it took another 45mins before my food was delivered. I will not be using this app in the future, and it's more because of the poor customer service, than the fact that it's become unreliable.
Worst business EVER
by Sergioyoyo on 2018/03/16 15:13
I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food
Horrible they still your money
by preach360 on 2019/01/13 06:02
Me and my wife and child ordered our food at 9:10 we ended up finally getting some food at approximately 1247 this is for orders later they say that their driver came the first time charged our card and they said they would not return the money but we never got any food the second time they said that the food was delivered but when I called the driver and the driver would not answer the phone he just kept on laughing in the back row said I thought he was playing and they gave us back our money on a second 1/3 time in the restaurant thought it was a joke because it already came into other time so they didn’t even make the order but they never alerted usSo we waited an hour for nothing my son went to sleep hungry my wife went to sleep hungry and I stayed up one more hour and it ended up getting Christl‘s burgers but I paid 42 the first time and the second time 26 that’s almost $70 for some Krystal burgers then the customer service people who are called on each one of the attempts acted like they just didn’t care they believe the drivers over their customers and on top of this bet they will not give you any sortOf compensation for all of your time wasted all they keep doing is saying sorry sorry sorry this is ridiculous I would recommend this company to my enemies
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App name
uber eats: Food Delivery
Description
Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavors you crave, all at the tap of a button. Browse local restaurants and fast food favorites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish, or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try uber eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time, and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bangkok, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Singapore, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, China, Colombia, France, Japan, India, Singapore, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/cities/ for a current list of all the cities we serve.
Was cool
by dberwick93 on 2019/04/24 23:04
Used to use this app all the time, now there’s a 15% service fee on top of delivery fee and tip. I’ll just pick up my orders for the $10-$15 it adds up to for additional cost of delivery. Not to mention delivery drivers have become unreliable for delivery. Uber eats did compensate half of my order for being an hour and a half late but still. My food was cold at that point.
Bad service
by commentater. on 2019/04/24 23:01
Tried to charge me and not deliver the food. Just cause I changed address.
Good First Impression
by domedame on 2019/04/24 22:52
Food delivered when promised, good temperature and very good.
Terrible customer support
by creeksans on 2019/04/24 22:23
I canceled an order immediately after clicking to confirm the purchase because it’s my fault for not checking the correct address, but at the end I was still charged full price and I’m still currently trying to get a refund for an order I didn’t even get which is really unfair. I tried calling but no answer and it just directs you to click on their “Help” section and their customer service lines are too long and the hours are too short because I have work and don’t have time to call till 4pm. I’m not using this app anymore if they’re not even gonna help me.
Ridiculously high fees!
by kelekat on 2019/04/24 22:15
Charging a 15% service fee on every order that doesn’t count towards a tip for the driver is ridiculous. It’s why you guys will steadily continue to lose business especially with all the other restaurant delivery services popping up out there. Gettin’ greedy isn’t a good look.
Great service
by nyny9876 on 2019/04/24 21:44
Keep shaking crab up here pleaseeeeee I love their food
Too expensive
by GalacticGaming on 2019/04/24 21:29
Almost 10 to deliver. Outrageous
Uber eats
by Ever0617 on 2019/04/24 20:33
Just recently I have been using Uber eats and I haven’t had no problems with the driver or the food being made would highly recommend this it’s a great convenience and you don’t have to leave your work to go pick up food and it’s just a small convenience fee keep up the great job Uber eats
Accusing me fraud?
by mparke41 on 2019/04/24 20:01
Never using the app again. I’ve used them for years and have had 3 orders since January where things were left off or made incorrect, so I requested refunds, as is my right. But this has only happened a handful of times. A couple days ago they literally forgot to send half my order so I requested a refund for the stuff that was left off. When I logged into the app again I had a message at the top explaining to me how I could prevent order screw ups by being more clear in my orders, but also that the “unusually high” number of refund requests (only 3 since January, and I use the app often) suggested the possibility of fraud. Well, since you can’t ensure that orders are sent correctly but my expectation that I shouldn’t have to pay for stuff left off my order is clearly my fault and a sign that I must be cheating you, there are plenty of other (cheaper) food delivery services that I will now send my business to.
Unauthorized charge on my card from uber eats.
by RockWood55 on 2019/04/24 19:57
Uber eats has charged my card when I did not authorized them. Tips, extra items, and other uses. Be aware
Disappointed
by JeanieLou on 2019/04/24 19:28
I love when my food shows up, but too often do I have issues with items missing from the order, my order taking much longer than expected and even today my driver ran out of gas so I had to cancel my order an hour and a half after I placed the order (it said 40 minutes for delivery after I placed the order). I’m extremely DISAPPOINTED. You’d think they’d fill up their tank before going on drives...
Charged for an order I never received!???!
by If you like Pina Colada on 2019/04/24 19:10
I placed an order, but realized it was gonna take too long, and I forgot something. Cancelled the order but 5 days later was charged for the food I never got. Uber needs to fix how they handle everyone’s money. I’m a high school student I don’t have 20 bucks for you to just take for no reason. The person over customer service was extremely rude, and I don’t think I’ll ever order uber eats again . Sure they are fast, but they don’t care about their customers.
Very piss
by Lovebug53040 on 2019/04/24 18:54
Why have this app if they can’t Deliver to your house very disappointing
Great app but customer service is terrible
by Soxer445 on 2019/04/24 18:32
For the first few orders I’ve placed I’ve had no issues. But I ran into a issue in which I understand i placed the wrong order and simply wanted to change it but getting through to the Resturant was impossible. So I call customer service to try to get some assistance but they were no help at all because they neither could get In contact with the resturant. So the only options I had was take the order that I did not want or cancel and lose my money. See the issue wasn’t the refund but the fact that you guys saw I couldn’t get in contact and neither could you but the customer still looses. How are we at fault for the restaurants negligence ? I felt there should have been some leniency in that case. And then for the representative to tell me for me to speak to a supervisor I’m better off leaving a feedback and sending and email ? How does that even sound from a professional point of view.
Bomb AF
by gordita mama on 2019/04/24 18:22
Yes yes and yes easy to use quick good food delivered to your door bomb bomb bomb AF yum yum yum Quick and convenient great service
Expensive way to get soggy cold food
by LinTunes on 2019/04/24 18:13
The massive price hikes have made Uber Eats one of the most expensive ways to get cold food. It used to be great. Now, I hesitate to even use Uber. Customer service could not be worse. They close tickets without replying. The replies you see here saying contact us go nowhere. Uber does not care. There is no one to call. Avoid!
Order trouble
by mallysmiles on 2019/04/24 18:12
I was trying to order for a few friends and I accidentally hit “order”. I immediately saw my mistake and tried to cancel, because I wasn’t through ordering! To my surprise Uber Eats was going to charge me 41.00 dollars just to cancel! I really don’t think this was fair!! Yes, I thought I would have to start over with my order, but never thought they would penalize me. So, my order is incomplete for my friends! I don’t think this is good policy!
Homepage with nothing on it
by kmdkathyme on 2019/04/24 17:59
I downloaded it onto my iPhone and did the registration and I don’t know what I did but all I have is a homepage screen with absolutely nothing else on it. Can’t fix it, it’s useless to me, I have a gift card I can’t use because the app is messed up.
New fees
by Triah42 on 2019/04/24 16:54
Be careful when ordering they’ve added new fees. Even on the free delivery. The extra charge for orders under $10 is also ridiculous. Not using again.
Disappointed
by jlyoung1996 on 2019/04/24 16:50
Tried to order a simple easy order from McDonald. Kept getting an error, but it took 15.66 anyway. So basically took my money and ZERO order was recorded. I usually love this app but this crosses the line for me.
Handy but needs more options
by Mr.unicorn47jx on 2019/04/24 16:00
It’s a real handy app and It’s at a reasonable price aswell. Just wish their was more options to food and abilities to Uber drivers but ehh
HORRIBLE SERVICE!!!
by Bocajtortas on 2019/04/24 15:14
Do not order anything from UberEats. They wasted my time and money by bringing me the wrong order and the delivery driver didn’t even know English so he couldn’t help at all! I told her my order was wrong and all she said “i don’t know sorry” and when I asked for information for a customer service number she just looked confused. Then I asked for a refund and she just drove off. Uber has not given me a refund for my order either
You need to allow to change the address
by Doncarlosgerman on 2019/04/24 14:56
It doesn’t set a default address, the app just keeps the last address you ordered. If you mess up because you forgot that the last time you ordered you were at another location, the app does not allow to change the address, it instructs to contact the driver who already has picked up the food and worse some of the drivers are not fluent English speakers which can be challenging to correctly instruct them what to do.
Never got my order and paid for it?!
by RodyAshes_FBiH on 2019/04/24 14:10
I will never use your services again. Other delivery services would never charge a customer who did not receive their order regardless of the time (8 minutes). Deleting your app and will never order from here again or use your “taxi” service. Going to give you 1 star, bad service. I’m probably responding to a robot so this does not even matter. At least with DoorDash or GrubHub there is actual people who will call you! Terrible service. Edit: To be clear I was on a business call and a number called me so I picked up. I said hello twice and then they hung up on me. I am guessing this is your way of saying you called me although you only messaged me because this is probably an automated system.
Placing order alert and Cancellation
by Asifiosdeveloper on 2019/04/24 12:24
As my card already added to the app, the order will takes place even if you accidentally tap on place order button. Strongly recommend a confirmation before placing order. And after i placed the order “accidentally” i was trying to cancel order. But when you click on that option it will be trying to connect the customer service which is ended up as a failure. By the time i contacted customer service manually the food was already ready and unable to cancel which forced me to ate the food which i didn’t wished to! So it would be so helpful if app add an confirmation alert just before placing the order, and a cancel button to directly cancel the order if order not yet prepared in the restaurant. Thank you Asif
Yes papa
by UberEatsLover69 on 2019/04/24 07:38
Yummy yummy
I mean eh
by eehhhhhh ok ig on 2019/04/24 06:05
It’s eh
Totally disappointed with customer service
by Aminzzzzzz on 2019/04/24 04:45
Make sure they charge you the same amount that shows on their app! Had a missing item with my delivery, called to get a refund and ordered it again, they said they will do that and give me a $2 credit for the inconvenience. Checked my transactions on my banking app today and saw they charged me $2 extra on my previous order! (it shows $12.79 on the UberEats app but I was charged $14.87) Wow, nice job!
Review
by ygskfl on 2019/04/24 04:12
Real expensive for no reason, kind of annoying but convenient
Shared delivery
by 1streviewbothered on 2019/04/24 03:43
I realize that shared delivery is a part of the app, but it’s absurd when someone pays a delivery fee over $5 and someone else’s order does out first, so that your order is cold and soggy when it gets to you. Used the app because I’m sick, otherwise I would go myself. Called Uber support, because I could not cancel my order in app when I realized what was going on. The Uber staff was rude, unhelpful. I feel sorry for the people that have to work for this evil company. Never using a food delivery, or ride share from Uber again.
Good service but...
by Kermit1979 on 2019/04/24 03:16
I order from Uber eats a lot and oftentimes the restaurants leave out an item, usually the drink. Anyway, I always request refunds because it’s my right. All of a sudden I “coincidentally” get a message on the app about tip for ordering and issues with recent orders. Basically, they slickly sent a note talking about requesting a refund improperly is an abuse, blah blah. What an insult! Tell your vendors or drivers to confirm the orders before they leave then folks wouldn’t have to request refunds. Can I help it that items are often missing??? So not my fault and Uber is pushing it. I’m rethinking whether or not to continue using this service.
Outrageous!!
by mjw9845 on 2019/04/24 02:54
I have been an UberEats user for several months now, and just tonight received a notification citing “an unusually high” number of order issues for a person in my demographic/geographic area. I’ve reported 4-5 order issues in this time period, all related to *actual* issues (e.g. missing item(s), different vehicle, etc.) because I actually care about the accuracy of getting what you pay for. Instead, I’m threatened by the company that they will block my access to my account - an account I use multiple times each week, generating revenue for them each time - without so much as a recourse to contact them directly. I’m going DoorDash from now on.
Terrible service
by Glbrt1212 on 2019/04/24 02:19
The service will charge customers for an order even if you cancel before the restaurant accepts it. Customer service representatives will argue that the restaurant accepted the order before the cancellation. Awful service in a very condescending tone.
Expect incorrect orders and no support
by uberfailwastaken on 2019/04/24 01:39
Thanks Uber Eats for making it nearly impossible to speak with an agent to correct an order. Your service is impeccably awful.
DO NOT USE THIS APP
by rmack143 on 2019/04/24 00:58
DO NOT USE THIS APP. Orders are wrong more than they’re right. Customer service is awful. Like historically awful. You can’t change the tip after the order is delivered, even if (for example) you clearly ordered a drink, and your delivery person shows up without a drink and acts shocked that there could’ve possible been a drink on the order. Somehow you’re stuck giving them the big tip that you put at the time of placing your order hoping that they won’t spit in your food.
Wack
by Mallard 101 on 2019/04/24 00:50
I placed an order to the wrong address so I immediately like immediately 1 second after I placed it tried to cancel but they wanted to charge me 20$ because they had “already started making my order” bruh how in 1 second do they start I’m switching to postmates
Don’t use Uber Eats!
by Broc1 on 2019/04/24 00:47
Ordered and paid for food only to find out food was missing after the delivery person left and Uber customer service didn’t give a crap and was no help at all!! First time using this and definitely LAST TIME using this!
Needs to be fixed!
by AshShishiro on 2019/04/24 00:38
So I have this problem where I can’t even use my account. I’ve gotten emails telling me to reset my password when that’s not even the problem! The account was deactivated and I don’t understand why and no one will explain it to me. Furthermore, my boyfriend can’t even use it for some reason. It won’t take any of his cards and there’s no way to get a hold of customer support! All in all, it’s a terrible app.
Poor customer service
by heksobr on 2019/04/23 23:32
I called seconds after I placed an order to cancel/change my order...and 10 minutes later after being asked why I wanted to cancel my order and what I wanted instead they decided to call the restaurant but by that time the food was already prepared. Now I have to keep the order I didn’t want and was hung up on by customer service after expressing my frustrations with how things were handled. I’m seriously reconsidering using this app again...SO inconvenient.
Uber eats you can do better
by Chayan Datta on 2019/04/23 23:27
Hi Uber eats I’m so upset to say this nowadays your service is so bad that u don’t even deserve one star!!!! I been using Uber eats it’s been years but I don’t think I can continue no more Cz of missing food items incorrect order and food is not been delivered at all. When I tried to get help I’m not getting any responses. It’s like Uber eats stealing my money and top of that food is not delivered. I’m requesting Uber Eats to keep your standards and fix all these issues. Hope you take this seriously. Sincerely your favorite Uber user !!! Plz make sure whoever deliver the food they are not thief and the restaurant has enough knowledge about Uber eats order in order to prepare food accordingly. If there is no action taken I feel sorry whoever is using Uber eats and having same issue. Uber eats please take action or else you going to lose your reputation. Plz. Thank you so much once again.
They hire drivers who can’t read English
by Offer up is better on 2019/04/23 22:11
This has happened multiple times the driver can’t read the instructions with my apartment number and will just give up and leave. Then I have to wait 5-7 days to have my money back? Support is impossible to get ahold of and unprofessional just like the drivers.
Horrible!!!
by Sadddskksmsncjsj on 2019/04/23 21:47
So horrible that you guys should be shut down, I order something wait for it and the delivery guy cancels it!!! It’s not even the delivery guy but it’s the management, so poor that please shutdown we dont want you!!! Even the customer support has no decency to tell me the reason of why the order has been cancelled, just called me and told me my order is not being delivered without telling me the reason!!! Seriously uber eats, don’t bother delivering food and let’s praise door dash for being a good support over you!!
Wrong delivered!!!
by worstubereats on 2019/04/23 21:34
Never ordered Uber wars the delivery drives stupid can’t read address!!! Never again will order
doesn’t let me order food at all
by Astridaaaaaaa on 2019/04/23 21:07
i keep having signing up problems
Deleting this app
by Ash112408 on 2019/04/23 20:24
I have never used used uber eats without having a problem. It’s usually them cancelling my order after an hour of me waiting. Im always left hungry and annoyed. Just going to delete the app entirely
Amazing service
by shannon moe on 2019/04/23 20:01
I love this restaurant. They are always really busy but they always work really hard and serve amazing food. I see it both as an uber eats driver and as a customer. Keep up the good work guys!
I love Jeffrey
by tonieja1 on 2019/04/23 19:40
My driver is named Jeffrey and he’s really cool and I just want to say that I love him
I would give zero stars if I could.
by SSULHAM on 2019/04/23 19:14
They don’t deliver food in the promised times you will wait way longer than they say you will. So say you forgot lunch and need it delivered to your work? Forget it! I’ve gone hungry twice because they failed to deliver when food was promised. I will never order from here again.
EZ
by Seabass Q on 2019/04/23 18:54
Easy to use, good service
Bad company
by DaraTheSloth on 2019/04/23 18:30
If you cancel your order right away, they still charge you 80% of your order and you cannot get a refund. Grubhub and Postmates is a way better company than this “ ubereat” they have a bad support team and don’t know how to answer their customers. Uber eat just wants your money and don’t care for their customers.
Food delivery
by alan blevins on 2019/04/23 17:59
Ordered 1139 from jersey mike got message could not be fulfilled at 100 pm
The worst customer support
by chris45324 on 2019/04/23 17:42
Uber’s customer support is the worst customer support on this planet. They absolutely don’t know what they’re answering. If you call them to cancel the order, they will ask you why do you wanna change your phone number, when it’s not what you wanna do. If you text them and tell them that you wanna change a profile picture they will send you a link how to become a driver. If you need a refund, one person will tell you Uber doesn’t do the refund and the other person will do the refund. Besides THEY DON’T SPEAK ENGLISH at all. HORRIBLE! People. There are so many food delivery apps, we have to stop using this joke. #CloseUber
Lunch
by Marine Mom 2011 on 2019/04/23 17:19
Thank goodness for this ! I am so busy with work I can not leave or even prepare something today . I won’t starve today because of Uber Eats !! :)
Worst food delivery service.
by KelleyJoMarie on 2019/04/23 17:01
I have never used this app before and I accidentally ordered food. I hit cancel right away and it charged me $9. All because I was under the impression I would be able to view my order first. Very disappointed. Will probably never use this app again.
Still no improvements!
by justbrol on 2019/04/23 16:09
Is received a developers response for my review like everyone else telling us to AGAIN contact the same horrible customer service agents that we are telling you that we have a problem with. They don’t answer any questions you have. They are rude and hang up on you. They refuse to give u to a manager and once u call back 10 times and finally get to a manager they say they will look into it and you never hear from them again. If you seek support through the app Messenger they mark situations as resolved even when u beg for more assistance. Don’t just respond to reviews to act like you’re being proactive. Telling us to contact the same unhelpful and scamming customer service department u have is no help to us. Also it should be considered illegal to show u have above 4 stars when every single review is negative for the past couple years.
Disappointed
by Leu pi on 2019/04/23 15:54
They are charging a $2 service fee for orders under $10. I refuse to pay more for a company that is being greedy!
New design - I LOVE IT
by CrazyNameHere on 2019/04/23 15:51
I really love the new update! It’s much easier to track and it has a picture of the car the delivery person is driving. It’s so much better than the prior versions! Great job Uber!! 👍🏼👍🏼❤️
Worst customer service ever
by 704ilya on 2019/04/23 15:40
I had two fraudulent charges in my account that Uber Eats charged me for. They refused to do anything to help me with. I will never use Uber Eats or Uber in general ever again and will be telling everyone who does.
Market Manipulators
by StringerBellLamron on 2019/04/23 15:13
Loved Uber Eats when the fees were reasonable. Not going to pay a delivery fee, 15% fee, and a tip! Way to alienate your drivers and customers with these changes to fee structures. Just be consistent. The love affair is over. Uninstalling both Uber apps. I know I’m small potatoes and that Uber has scale on its side, but I’m also assuming that this sentiment is shared by at least some of your hundred million plus customers.
Returning Soldier!
by JoLlYwHiTeGiAnT on 2019/04/23 14:37
Came off deployment and had no transportation on the post so walking 3+ miles to eat 3 times a day was hard. Meals were misses, Uber eats came in with the win.!
Drivers Keep Your Food and Uber Keeps Your Money
by Simsterinsky on 2019/04/23 14:19
Uber Eats keeps your money even if they don’t deliver your food. I placed an order for over $100, and the driver indicated they couldn’t get into my apartment building, so I agreed to meet the driver in the front of my building. I went to the front of my building, and couldn’t find the driver so I sent them a text message asking where they were. A couple minutes later, I received a notification that my order was cancelled. I was pretty frustrated, but then Uber informed me they were keeping my money even though the driver kept my food. Unfortunately, all you can do is send them an email and post this review about how I feel like they stole my money while the driver ate my food. Obviously, I’ll never use this service again.
Please
by carlossrrom on 2019/04/23 14:11
ADD WENDYS
Terrible customer service!
by ShannonU324 on 2019/04/23 13:36
I ordered regularly from this app. Yesterday my driver left without contacting me and without making a delivery. What’s worse is that I tried to contact my driver several minutes before they left to see if they needed help finding my place. They read the message and never replied. I contacted Uber immediately and they refused to refund my order. I explained everything and they still said they are not going to refund it. I am really upset by how the situation was handled.
More like UberFees
by Novakalypse on 2019/04/23 13:34
App was okay when they launched it. Now it’s absolutely terrible. Small order fee of $2.00 if your order is under $10. Also they now have a service fee which comes out to 15% of your subtotal. That’s in addition to the delivery fee which can range from $3 to $7. On top of that they expect you to tip as if they didn’t just force a tip onto your bill? A $3.49 bacon egg and cheese bagel from McDonald’s will cost you $11.28 with no tip to driver. Asinine. Not using this app until they fix the fees or until Lyft makes a competing app to beat them out again.
Like very much
by Christian j neider on 2019/04/23 13:18
Not happy about the new fees though ..would use it more without the extra fees. When fees are high it’s hard to tip
No refund
by niyonna1 on 2019/04/23 12:16
I order food 80$ the other day and didn’t get my food because she was at wrong location and didn’t get my money back
Awesome job!!!
by lil' Fee on 2019/04/23 11:21
Perfect!!!
Terrible Service
by Chris1253625251537 on 2019/04/23 10:44
They started charging exorbitant fees with every meal around the same time they started using partners to deliver. Meals have gotten very expensive and service has gotten to be terrible. Getting in touch with Uber is impossible. I’m not sure that they have a customer service team (despite us paying for them with ‘Service Fees’.) I’m going to try a different delivery service for a while.
Trash
by RismMusic on 2019/04/23 10:44
They literally don’t help when your food gets to the destination cold ...
Technology
by J0hn dran3 on 2019/04/23 07:41
This is such a great app! Use it all the time. Very trustworthy and beneficial to the customer.
DONT USE UBER EATS NOW
by GrandCanyon Smith on 2019/04/23 06:28
GO USE ANOTHER APP WHATEVER YOU DO. DIDNT DELIEVER FOOD FOR 2 HOURS THEN CHARGED ME $10 WHEN I CANCELED. They increased their prices so much. They don’t have enough people. I’ve waiting for several hours for my food several time and I’m tired af and now when they keep putting back my arrival time and I just want to say “screw it” and go to bed and cancel they want to charge me $10?! Screw tou, Uber eats.
Worthless app with Zero Customer Service
by danana1773 on 2019/04/23 06:18
Tried to place an order because I was stuck at work unexpectedly. My delivery time was scheduled between 7:10 - 7:30. No problem. First it showed as 7:10, then switched to 7:20, then at 7:18 my order was suddenly canceled without any explanation. I’ve been given the runaround by script readers repeating things to me that don’t help anything at all, with zero resolution. I can’t even leave a review for the business! The policy is supposed to be 10 minutes for orders the business won’t be able to fulfill, not 2 minutes before promised delivery time. Waste of my time. I tried another food delivery app and had zero issues.
The worst
by Walterweaver on 2019/04/23 06:05
They wouldn’t give me a refund. I forgot to change my location on the app when I was out of town and they charged me $23 for nothing I don’t recommend Uber eats
Help
by asocricky on 2019/04/23 05:59
I’m trying to make an account but won’t let me says my number is already being us help
No stars
by queen carls on 2019/04/23 05:18
Money was taken out of my account after I cancelled my order and I still have not gotten my money back
False Advertising
by JonathanPierce on 2019/04/23 04:43
I was invited by a friend and received a promotion for $5 off my first meal. I entered the promo code and ordered my first meal. However the promo was not added to my order and I payed full price. When I called customer service, they did not resolve the situation and they wanted me to place a second order in order to get the $5 off.
I guess you are SOL if uber eats messes it up
by MattB604 on 2019/04/23 03:56
Ordered a chicken quesadilla from the uber eats app. When i got it, only cheese called the restaurant, “sorry sir, thats not our fault you have to contact uber eats” contacted U.E via e-mail. Contacted us back and told us even though it was messed up nothing they would do about it. Says i ordered a chicken quesadilla, bit doesn’t tell the restaurant. (Apparently)So great i got to spend almost $20 on a cheese quesadilla. Wish i could upload a picture of my receipt and what they responded. I will be removing the app and downloading grubhub.
Worst customer service ever
by ktmackels on 2019/04/23 03:29
I opened my app to order dinner and a restaurant with a $0 delivery fee was recommended. Without hesitation, I ordered dinner. 30 minutes later, the driver called confused and unable to find me. This is because the Uber Eats app pinned my location 2 HOURS from my actual location. I never entered this address. Uber assumes it. Although this was the fault of Uber location services, I was still charged for my order. This is criminal and terrible customer service, not to mention faulty tech. Aweful.
Use different delivery service
by cerjjdmhd on 2019/04/23 03:07
Waited an hour for my food just to be called and told to order again because they didn’t send my order to the restaurant. I have never had problems with other companies such as grub hub. When I asked the representative for any compensation or coupon for next time because of their screw up she had nothing to offer. After working 14 hours no one wants to order dinner to find out an hour later its not going to arrive.
Helped me feed my fam in hospital states away
by KashmirKulturedotcom on 2019/04/23 03:05
Great service
Wackk
by thermidor f on 2019/04/23 03:02
Trash people take the food for themselves not knocking no doors then leave with your food
Won’t let me sign in
by nicksUpset on 2019/04/23 02:48
The app just prompts me to “get started with Uber eats” and will not give me the option to sign in. So now I’m on my couch hungry and sad cause when I put in my email it just says there is already an account with that email. It’s too bad really
Pitiful
by morehiuse on 2019/04/23 02:19
The food is literally always delivered late. This app is awful. If I were you, I would download another eating app.
Always Incorrect
by T.M.C. on 2019/04/23 01:41
Every time I use this app my order is incorrect except on one occasion only. I was told today that I couldn’t be helped because I had previously received a refund for not receiving my food I paid for. I have had to physically walk down to the restaurant myself after the wrong order was delivered. Bad business and unacceptable.
Charges
by Mike_dz24 on 2019/04/23 01:28
The delivery and service fee is over $8.00 combines and I’m suppose to tip the guy. I will no longer be using this overpriced service
Service fee?!?!
by sbrncct on 2019/04/23 01:28
What the? Now there’s a 15% service fee on top of the delivery fee and an optional tip? This in addition to the fees Uber charges restaurants for the service? Uber has lost its mind.
Where did the trust go?
by Jonasimple on 2019/04/23 01:16
This app used to be my GO TO app, I used to love this app, I could be at any family party or just at home relaxing on a day off and I would use Uber eats for the grub, munchies, snacks ect. But recently you guys have been disappointing me, not sure if it’s the apps fault or the restaurants who partner up with you guys, last couple orders I’ve had I’ve always had missing items raging from $10-15 worth of food. Out of those times you guys have refunded me one time. I try telling the restaurants to simply cancel my order before preparation seeing is how subway has made me wait 30 minutes before there closing time only to cancel my order 1 minute before they close, so why can’t they do that? Or at least mark out what items aren’t available at the moment. But instead I get “you have to call Uber” or “you can try ordering again?” My favorite “what do you want us to do?” Come on man, this is bs, there should be a button for direct help, not over looking a receipt and waiting 4! days for a response. I’m honestly going back to post-mates. I’ll wait a couple months before trying you guys again.
Terrible customer service
by Carmaxchiky on 2019/04/23 01:07
Customer service is a joke. Use Grubhub instead
Great App
by Try it and be impressed. on 2019/04/23 01:01
I travel for work and use Uber Eats in many different cities. I’m highly disappointed at how they handle things when the drivers don’t try hard enough to get your food delivered. I was charged twice today for one order because they would not refund an order I had to replace because the driver did not follow my instructions on where to deliver my food and did not fully reach out to me via text when I made it clear that was the form of communication that I needed. I will from now on choose competitors such as Grubhub, Doordash, Postmates before ever using Uber Eats again... which is sad as I am a Platinum member and they still won’t make things right when they should.
Muy bueno
by july2678 on 2019/04/23 00:50
Comida rápida y rica
Service fee
by ariesj43 on 2019/04/22 23:58
You already have a delivery fee. The service fee is asking too much money.
Fees
by bubblebeetuna🐮 on 2019/04/22 23:51
I was really loving this service and ordering all the time but ever since they added more fees it became expensive and ridiculous.
You can’t get any refunds when your delivery is incomplete
by Keotex on 2019/04/22 23:20
My meal wasn’t delivered and the restaurant basically told me too bad it was out of their hand and other than this I was ripped off!!!
Delivery and Service fees
by Soso_Sw3et on 2019/04/22 23:17
In my experience Uber Eats has been more efficient than the other delivery services. Less errors, faster delivery and fast solutions/refunds/responses to customer complaints and errors on restaurants behalf. BUT the way the service fees are now set up, they may lose a customer. Customers are paying up to $20 or more with the service fee and delivery fee combined. Lessening the delivery fee but including a 15% service fee on all orders won’t work for me. I’ll go back to ordering from restaurants that deliver themselves w/o a third party
Lack of options and rising prices.
by Gin T. on 2019/04/22 23:07
Uber eats has been consistently raising prices and lacks transparency to show what all of the extra fees are going towards. A $10 meal is turned into $20 when the delivery fees, service fees(which climb higher the larger your meal gets), and a non-optional tip(despite the drivers not having to rely solely on my tips for income) are added to the total. I’ve found myself more often than not just not placing my order after seeing the disproportionately large total. Food cannot be ordered late and I’ve had orders cancelled after long waits with no explanation or warning.
kendric
by NikMcB on 2019/04/22 22:58
Was greeted with a smile and name!
Worst ever period .
by kiar@ on 2019/04/22 21:54
Wasted my money everyone go try door dash it’s way better and gives you full refunds unlike this piece of ass😂✌🏼
Bad App
by Aeshah_1990 on 2019/04/22 20:29
I dunno what is the wrong with your app. This is the second time they charged me for nothing and the food never arrived. The service is so bad. I updated the delivery address and they send it to my old address twice. I asked them to resend the food back to the restaurant and I will pick it up my self and they said no. Bad customer service and bad derives. I will never use this stupid app again or recommend it to anyone.
Miami Drivers are horrible
by Brunoreviewsproducts on 2019/04/22 20:16
Please do a better job at monitoring customer food deliveries, many drivers don’t know what their doing.
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Beware of unethical business tactics
by hm26735 on 2019/01/13 05:23
***BEWARE*** Today I placed an order on Uber Eats for my employees. I had accidentally selected my home address instead of my work address. According to the app, I was given the opportunity to cancel my order without any charge since the restaurant had not yet accepted the order. I immediately canceled the order to place a new order with the correct address. After work, I realized my credit card had been charged $67 for canceling the order. I called Uber and they initially refused to correct the mistake. I asked to speak with their supervisor and the rep insisted nothing can be done to encourage me to give up. She eventually transferred me to a supervisor, Ash, who gave me the same story about how the restaurant had already accepted the order and that nothing could be done. She then put me on hold to speak with the restaurant directly to see if the order had actually been placed. The restaurant said they never made the order since it was canceled. If I had not followed up, my credit card would’ve been charged $67 for an order that never went through and which I did not receive. I want to restate that the app allowed me to cancel the order because the restaurant had not yet accepted the order. I would have never canceled the order if I knew the restaurant had already accepted the order. ***Beware of unethical practices by either Uber, restaurant, or poorly programmed app*** I am a frequent Uber Eats user but this really turned me off.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
Discriminating and disrespectful
by Mighty Thor! on 2018/06/13 02:58
I’m not the one to write about a review, but I’ve been ignored about the same issue, which is a high concern, and never in my life time to receive such horrible service! There’s no understanding, spoke to multiple managers, majority told me that they will forward my concerns. One manager indirectly said the phone calls are not recorded after being told they were. I’ve felt I’ve been going around in circles. It’s not about waiting around 50-60mins for my food. That’s fine. But the importance of Ramadan fasting was completely ignored beyond measure. A simple generous apology would have been enough coming from someone who cares and respects society. They kept making excuses over the most ridiculous things, in top of that saying things which were not true! I couldn’t believe what I was dealing with! Come on, I mean really? Not a person out there whose willing to hear your concerns? How is this service? It’s not about delivery food but also providing respectable service. So many companies deliver, but what should make you different is your service. Was kept being told, write on the app which the they continued to tell me the exact same thing, without any understanding of the matter. But once I spoke on the phone they agreed with me, but told me, please write it on the app. Then what’s the point? It keeps going around in circles... is there anyone out there who can understand the value of people’s cultures? It’s so insulting... Sad times...
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Customer Care
by Lumpiachiken on 2019/02/26 19:16
It was my first time ordering from Uber eats so I was a little bit skeptical. Even though my first experience was bad, because I got the wrong order Uber eats handled the situation well and professional. This review is for customer care and the way they handled the situation. I ordered Mexican food from one of my local Mexican restaurants but they got my order completely wrong, the only thing right was the fact I got my Spanish rice. I ordered 2 wet burritos which was 17 each but in fact I received 2 regular burrito with no sour cream, no cheese, no sauce on top of the burrito etc. Going through the trouble of having to pay the most expensive food item on their menu and receiving just a plain burrito with just meat and the usual was quite tiresome. But with the help of someone at Uber eats they handled my situation with out most care to their customer. I will still be using Uber eats because it’s convenient and the fact that they care for their customers and their consumers. Not sure who helped me but I’m glad you understand the quality of good customer service. If they hadn’t fixed my issue I’m sure I wouldn’t be using this app again.
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Tip your drivers
by My opinion1717 on 2018/10/09 05:56
Everyone who thinks you shouldn’t tip your Uber driver for Uber eats well you should they don’t get paid enough gas and wear and tear on their cars to make it otherwise they’re bringing you your food you should never not tip them you would not think of leaving a restaurant without tipping is the same thing they don’t make enough money to make a living without it so please tip Uber eats drivers and Uber drivers I know lots of people that work for Uber and they do not pay enough without their tips they will be very thankful and remember you might see them again so you want to be the one who tips......❤️❤️❤️❤️ And whoever wrote reduce the fees the drivers barely get paid enough the temple use gas and driving to your house and taking the time to sometimes walking up to your apartment or up to your room at your hotel do you know much time that takes off they don’t get paid enough so I obviously delivery fees cannot go down you’re having food delivered from the restaurant from far away for a very good price I wish people would stop complaining..... be happy there’s people out there delivering your food in the rain and the cold.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
Deleting this app! Horrible service.
by Gabriela75 on 2018/05/27 20:40
I have had issues with this service here and there but today was the last time I’ve ever used this awful app. Unlike Door-dash and Favor, the drivers don’t even contact you when they get to the restaurant, therefore they never EVER check to see if the order is correct. Today I ordered food from them and when I received the order the diet cokes we ordered were regular cokes, I gave them to the driver because we cannot drink regular cokes, period. Then I check the rest of the order and the dessert was missing, the order of potatoes with sauce was missing the sauce and the order of empanadas that come with a Colombian sauce (otherwise they’re just dry) came ALSO without said sauce. When you contact customer service they will get back to you in 24 hours so screw your lunch, they don’t care. After paying all the money and the delivery fee I had to order drinks, food that we could enjoy, the diet cokes and the dessert from another vendor, so yeah, it was like throwing money in the garbage can. Horrible, HORRIBLE app and with other great options out there people should avoid using it at all.
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Horrible- no way of modifying
by ann1928 on 2019/04/01 01:38
Hello, I’m very surprised and shocked that Uber eats is able to get away with this... my husband and I had my whole family over and chose to order in from Uber eats it’s 10 of us and as we were reviewing what we had so far, my husbands finger accidentally hit the order button and it automatically submitted the order. Immediately, we wanted to cancel and there was NO option to do that. Within 30 seconds we called the service line and they told us there was nothing we could do because the restaurant wasn’t picking up. If we wanted to cancel we would be charged for the order. Our order only had enough for 3 people and there is 10 of us. I asked if there was any way to add to the order and there was no option. The only way was to place another order and pay another total of $15 for deliver and “service” charge. We ended up eventually connecting with a supervisor and after 30 min, they finally told us they’ll take it off as a one time thing. But now our guests were 15 min away with no food. We had dinner an hour late that night. Really shocked Uber doesn’t have a better way of communicating with their restaurant partners and we have to pay the price. Really making me thing about these new apps- they seem to make things more difficult when they’re supposed to be making things easier....
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Remember that the restaurant workers get nothing.
by Mountainfoxvintage on 2018/04/10 20:45
I use Uber eats when I really have to as a last resort like when I'm sick or can't leave the house, but because I am in the restaurant industry I see the OTHER side of Uber eats. The side where the prep workers have to make 3x the prep and get the same amount of split tips they always did. Where the line workers work twice or thrice as hard and there is no tip option on Uber for them to look forward to. A lot of people in the restaurant industry rely on tips for life, and Uber not making that an available option is really messed up in my opinion. Do you guys think the drivers are the only ones who do the work? Maybe think about the people actually making the food. A lot of restaurants "pool" tips or the front of house tips the back out etc. But either way- if you gave the OPTION to tip the restaurant it would probably have a huge effect on the food and speed etc. Basically kitchen workers are working tenfold for free for Uber at this point. I know it's a capitalist game and whatever, but a huge chunk of Ubereats is super unfair. My body used to hurt a lot less before Uber, and I am making the same amount I was always getting paid. But Other than that, sure! The idea is great and it's a good option in a pinch.
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Bad First Experience
by C D In8 on 2018/12/18 06:44
I ordered for the first time tonight. The app said my delivery driver would be here in 2 min so I went downstairs to the lobby. A couple minutes later I got a call from the driver saying he was here. I walked outside and I don’t see anyone. He calls back and continues to say I am here. I tell him I am outside and I don’t see you. I ask him to come to the entrance of the hotel. The valet guys tell me the street, I tell him. He says he doesn’t speak English. So I walk down the street little but I don’t see him. Since we can’t communicate, I tell him that I’m going to just call customer service. I was thinking maybe someone could tell him where to go. Next thing I know, I get an alert saying my order was canceled. So I search around in the app trying to find a way to contact UberEats. Couldn’t find anything. Finally I googled and found a phone #. I explained the issue and the lady says well it is already canceled, you haven’t been charged, just order it again. I’m like really?! I’ve wasted over 45 minutes, it’s 10:15pm at this point, and all you have to say is oh, just order it again. I try to insist that they document a complaint on the driver and they say all calls are recorded. I’m like huh?! How do you know I won’t get the same driver if I order again? Anyway, I’m tired and frustrated. Don’t think I’ll be using UberEats again.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
Uber eats customer service is a joke !
by DONT!!!!! on 2018/09/07 19:46
I would use this app almost every day for lunch and love the delivery people every time they were great. But the one time I accidentally place items in my cart and try to delete them realizing the address of the restaurant place was wrong I accidentally click place order instead and right away my reaction is to cancel a second later they ask me to call customer support so that’s what I do. Literally a second later and the person on the other end puts me on hold after I verify all my information. On hold for 4 mins after I call to call my restaurant meaning those 3 minutes I was holding my order could of been cancelled but he never gave me that option he just played it off as he was doing something when he just wanted to make sure I would get charged for the order. And it’s so irritating because this was a $5 charge for booking and i wanted to cancel because there was a closer restaurant at $1.49 that’s why I wanted to cancel. And so I called the restaurant directly and told me that Uber eats needed to give me that option to cancel and they didn’t!!! They tried to help when i called the restaurant but it was too late because the food had been picked up. EVERYONE BEWARE WITH THIS APP! DO NOT MAKE AN ACCIDENTAL CLICK BECAUSE THEY WILL MAKE SURE TO CHARGE YOU NO MATTER WHAT. and even if you “cancel” they will charge you !!!
Horrible reliability and customer service
by mipsy12345 on 2019/03/14 19:21
Two times in a row within the span of one week I had the drivers forget part of my order. Both times I had to go back to the restaurant and pick it up myself while my food sat at home getting cold. The second time, the restaurant was already closed by the time I got my food. And there’s no option to contact the driver again once they’ve dropped off your food. Mood killer considering we had a night in planned that was ruined. I asked for a refund both times on the delivery fee and they gave sooo much push back. They finally caved and gave my back the delivery fee the first time around but the second time, they never gave me a partial refund for the items I didn’t receive nor a refund for the delivery fee. I contacted my bank last night to dispute the charges so I’m waiting on that. Customer service at Uber eats are so silly. They can either give me my refund willingly or delete both my Uber and Uber eats accounts and get my money back anyway via the charge dispute. Clearly they’ve made their decision as I’ve yet to hear from them after following up three times. Uber eats needs to have a conversation with their drivers and the restaurants about paying attention to the orders. It’s pointless to pay double the price when you just end up going to get the food yourself any way.
Good app, Great Service
by Gufibutt on 2018/06/04 23:00
Like the regular Uber car service, your experience with Uber eats will mostly vary with the quality of the driver you get. Some drivers work to make sure that your order is correct, while others bring whatever the restaurant has for them. The only significant problem that I’ve had with the service is the app. It doesn’t allow for customizing all orders in the way that some of the restaurants online ordering allows and that you can do in the restaurant. For instance, Hooters’ online ordering allows for wings that are half and half, meaning half the order has one sauce and half another sauce. This isn’t explicitly possible with the Uber eats app. You might be able to get this by adding special instructions, but that’s iffy. I like the fact that I can see where my driver is so that I can meet them out front so that the dogs don’t go crazy when the doorbell rings. I also like that I can rate the driver and tip them through the app AFTER sitting down with my order. They’re getting some pay, but I don’t tip if they bring the wrong order, and don’t feel pressured to tip until I know it was correct since I don’t have to tip right away to do it at all.
Uber couldn’t care less about customers OR business partners
by auringonkukka4782 on 2019/01/19 16:58
Customer service is absolute garbage. We ordered sushi at 6:30 last night with a delivery time of 7:15. Come 7:15, it was moved to 7:20. Come 7:20, it was moved to 7:25. This repeated until 8:15 when I finally decided to call the (very hidden) customer service line to see what was up. The person on the line said the driver was at the restaurant. I suggested she call the driver to make sure. Guess what? The driver wasn’t working that night. (How does that even happen?) The help person kept asking if we wanted to cancel our order (we said no) and finally admitted that the restaurant had thrown out the food because the driver never came and it had gone bad. We suggested that Uber comp the restaurant and were given generic nonsense about that not being their policy. When we asked what they would do for us after this disaster, they said they would refund us for the food we never received like that was a huge deal. Big whoop. I’ve heard for years now how terrible of a company Uber is and I finally got to see how little they care for their customers and their business partners alike. I’m deleting the app and using GrubHub from now on, which by the way has a $1.99 standard fee in my area Instead of $4.99. Save your time and your money and stop giving this company business.
Act as though there are no competitors
by Hay d on 2018/11/07 01:36
My last two orders had issues. First one, apparently the driver’s app failed so he left the food at the restaurant and who called me? The restaurant - not Uber Eats. I had to call Uber so they could get another driver to bring the food so it was cold by the time that finally happened. Then there was a payment issue with that one because I wanted to use gift card credits and then my personal card for the amount over the credit amount, but they used my corporate card. So when I asked to switch that small amount to my personal they put the whole amount on my personal and put the gift card credits back. After over a week of back and forth via app messaging (because calls are only for active orders) they ended up deducting from my credits inexplicably and then claimed I didn’t have enough credits to cover the amount. Was fed up so wanted to use up my credits by making one last order before deleting the app so that I can use others like Postmates, Doordash, etc. And that order was cancelled by Uber eats because the food was picked up by a driver and then couldn’t be located?? Never seen such incompetence and lack of customer service. Not once was I offered a remedy or perhaps a discount, nothing - as though there are no other apps to use. One customer gone, no more Uber anything for me
2 hour wait
by Doris8732 on 2019/02/21 23:07
I've been using this app for close to two years now, and I've aways wondered why it gets so many negative reviews. Typically it's more affordable than post mates, more available than door dash, and the drivers are usually quick to deliver your food. I had a high opinion of Uber eats, until today. I ordered food two hours ago, and I still have yet to receive it. After waiting for the first hour, I called the restaurant that I ordered from, expecting them to tell me that there was a rush; however, they told me that they'd prepared my food 45mins prior, and that after the driver was told that there would be a five minute wait, she simply left without saying anything to them. I called Uber eats afterwards, and was put on hold multiple times for "latency issues" with their systems. After about twenty minutes on the phone, the representative successfully removed the charge. She never offered any voucher or discounts for inconvenience, even after I asked if I could get one. Yet and still, I wanted to give them the benefit of the doubt. I replaced the order, and it took another 45mins before my food was delivered. I will not be using this app in the future, and it's more because of the poor customer service, than the fact that it's become unreliable.
Worst business EVER
by Sergioyoyo on 2018/03/16 15:13
I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food
Horrible they still your money
by preach360 on 2019/01/13 06:02
Me and my wife and child ordered our food at 9:10 we ended up finally getting some food at approximately 1247 this is for orders later they say that their driver came the first time charged our card and they said they would not return the money but we never got any food the second time they said that the food was delivered but when I called the driver and the driver would not answer the phone he just kept on laughing in the back row said I thought he was playing and they gave us back our money on a second 1/3 time in the restaurant thought it was a joke because it already came into other time so they didn’t even make the order but they never alerted usSo we waited an hour for nothing my son went to sleep hungry my wife went to sleep hungry and I stayed up one more hour and it ended up getting Christl‘s burgers but I paid 42 the first time and the second time 26 that’s almost $70 for some Krystal burgers then the customer service people who are called on each one of the attempts acted like they just didn’t care they believe the drivers over their customers and on top of this bet they will not give you any sortOf compensation for all of your time wasted all they keep doing is saying sorry sorry sorry this is ridiculous I would recommend this company to my enemies
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