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Keyword Volume Hits KEI Rank
uber estimate
46.20
6
upper app
17.14
4
selo app
0.01
3
uber puppies
0.00
3
1
eatyn food
0.00
2
uber food
10.43
1
uber ears
462
1
iapps technology
2.74
1
1
ober eats
757
1
idis technologies
1.6 K
1
1
urber eat
2.7 K
1
urber eats
892
1
itab technologies
13.60
1
1
uber delivery
3.04
1
uber eats
205
1
mitienda domicilios
0.00
1
cthulhu uber alles
0.00
1
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App name
uber eats: Food Delivery
Description
Food Delivery For Your Budget Hungry? Order restaurant food easily with the uber eats app. Track your food order in real-time. Get your food delivered in minutes to your door. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal, and diet. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food with uber eats. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered as soon as possible Or, schedule your food order in advance for a later delivery time. Your choice! EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a uber eats promo code to redeem a discount on your food order. Tip the Eats courier in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. DELIVERY IN MINUTES Track the delivery time of your food order by-the-minute. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more. AVAILABLE INTERNATIONALLY uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!
Stop SMS
by Apoyares on 2019/10/16 03:13
I already sent a message to stop with sms messages but it not work. Please STOP
Often gets address wrong
by Micfads on 2019/10/16 03:03
I have a couple addresses saved in. It’s ridiculous that the app doesn’t default to my current address given the gps capabilities. Postmates is better with current address issue.
Good app but terrible customer service
by SJulian7199 on 2019/10/16 02:22
All my friends and I have had problems using Uber Eats. If your area has good drivers that’s great but if you find your area lacking that, don’t expect to get a full refund when something goes wrong. I had food obviously tampered with and they only refunded me half my order and wouldn’t budge on giving any more. My friends have similar stories. I recommend using door dash or any other service.
Horrible everything
by demomo04260" on 2019/10/16 01:48
They always get your orders wrong ALWAYS, this never happens on postmates only of course on uber eats. IVE LOST SO MUCH MONEY WITH THEM. They cancel orders and keep the money for themselves it’s so horrible. DO NOT USE THEM USE POSTMATES
No driver
by neneknight on 2019/10/16 01:31
Took to long past time
Too many canceled orders
by FonzoAM on 2019/10/16 01:27
Waited for an hour from the time I ordered my food and the driver cancelled it. Second time this happens and I can’t talk to anyone about why? Horrible, non existent customer service. Last time I’ll be using uber eats.
Uber eats consistently more expensive than other delivery services
by Princess Lexxx on 2019/10/16 01:22
Uber eats is always several dollars more expensive than postmates for the exact same order. Out of curiosity I decided to check and put the EXACT same order on ubereats and on postmates and it was $6 more expensive on UberEats. I will not be using anymore.
What the hell
by gofuxyoirself on 2019/10/16 00:36
So I never really had many issues and when I did they were resolved quickly. No big deal mistakes happen. Not this time. I order from sonic. I’m stuck at home with literally zero food as we just moved in here. I get it. Wrong. It’s a buffalo chicken which I cannot eat. So I request a refund because well it’s not what I ordered. They say yes we will. No refund happened. So whatever. I go look at the receipt of payment. It shows 12 and change was charged. Buttt my bank account says 15 and change. Which was the last of my money till Friday when I get paid. So no money. No food and nothing has happened. Greattttt job uber.
Missing food
by tasy0729 on 2019/10/15 23:39
I would never again use they gave me my order with missing items then giving me a hard time for a refund
Overpriced
by ellusionx112 on 2019/10/15 22:45
The amount of restaurants Uber eats has listed in my area are a nice selection, however the fees that are charged are ridiculously overpriced. A restaurant in my area that sells Mexican food normally costs $20 for 6 tacos with the works. By the time I put this same order in my Uber eats cart I’m looking at $35 NOT even including the tip for the driver. $40 for 6 tacos??? 🤣🤣🤣 Overpriced.
Take your money no food
by 12421334 on 2019/10/15 22:21
They will take your money and not deliver your order.
I’m deleting your app
by Susieq2383 on 2019/10/15 21:56
Much like door dash, you disappoint. I constantly have missing items or food is clearly old. I’ve deleted door dash and now I’ll delete uber eats. I use you quite a bit as you can see from my account and there is always something wrong. I try to ignore it but given your elevated delivery fees and overall bad service particularly with your deliverers, i give up. I’ll note this poor quality on my social media as well.
App is a joke
by KITT63 7 on 2019/10/15 21:01
Screw this app
Very bad service
by qualanda on 2019/10/15 20:31
I will never order for y’all people again !! Y’all have very bad service and the manager are very rude !!!
Had A Knife Pulled On Me
by randmdude on 2019/10/15 19:20
After the incident I realized the driver was supposed to be a female on a bike. It was a male and a female in a Honda. Wouldn’t give me my food and pulled a knife on me. Reported it to Metro PD.
Will not be using uber eats at all
by Glitterboo1 on 2019/10/15 19:16
I used them once. My order was not delivered correctly it had missing items. There was no way to contact the driver before hand to let them know to make sure the extra items was there as Uber eats doesn’t let you actually contact the driver until they have already picked the food up and in their way to you. They applied a $5 credit because of this that I can’t even use. I was told that I have to still pay full price for what I order and after I receive the food and the delivery is complete then I must call them back so they can correct the funds. I don’t have time. I deleted the app. Definitely will not be using them again.
Ghost tips
by Rolo2490 on 2019/10/15 18:00
I attempted to order some food, but as I finished the order, your app cancelled the transaction due to the restaurant closing. Which is fine except for the amount for the tip not getting refunded to me. And being charged to my account. I tried to use your chat and express my concern to your reps, yet all I’m getting is an automated message back saying the ordered was cancelled. When I reply by explaining my situation. I get the same message back. It is not even about the money, but the fact that you shouldn’t be ghosting people out of their tips. Unbelievable.
I’d rather eat a bag of d&$s then order Uber East
by ManeofconstantSorrow on 2019/10/15 17:49
A hundred new fees. These are the aholes pushing gig culture and making millions while shorting workers. Oh yeah and they think they’re slick offering “promotions” after adding tons of new fees. The pharma bro’s of food delivery
Don’t waste your time
by b1430305 on 2019/10/15 17:35
Uber eats has gone completely downhill over the past year. There are a zillion other ordering apps . I would recommend pushing those .
Useless customer service
by Vigoss on 2019/10/15 15:23
I won't use the app because you have zero support to your customer you only have lame automated answers and retarded agents
Great if you’re into blatant human/worker’s rights violations
by Mr. Saturn_ on 2019/10/15 14:04
UBER eats treats “partners” extremely poorly and fails to provide proper customer service for when issues arise. The mistreatment of delivery persons is rampant especially in third world countries where ubereats takes advantage and pays people pocket change to deliver orders, often times on regular bicycles climbing significant heights on hilly terrain. These delivery persons then get punished when the orders arrive damaged or delayed because of the impossible route that should only be given to delivery drivers in car or on motorbike. Inhumane
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
No regard for the customer part 1 and 2
by Eight2theuniverse on 2019/10/15 08:16
So after the debacle on Monday where I waited 2 hours, got the wrong order, then basically no help from under eats customer service, I tried again. 1 hour 30 minutes of being strung along then cancel. The developer asked that I email them but clearly there is no way to contact them via email. I'll not use them again. Tried them again . Ordered at 11:30 they canceled at 1:20 . Wouldn’t let me cancel without a penalty but they can screw you around till 1:20!am with no penalty
Bad customer service
by shafios on 2019/10/15 07:37
They just won’t help over the phone no matter how loyal customer you are to them. Grubhub is the way to go
The worse
by albania93 on 2019/10/15 07:16
Waited two hours for my food, these guys don’t have a costumer service number that u can call and it’s a multi billionaire over priced company, never using y’all anymore, use DoorDash instead. Bye Felicia
??? why are the fees so high tho
by pupsies on 2019/10/15 06:39
a $7 meal became $16 bc of all the extra fees. the fee system was fine before... “small order fee” i only wanted a small order bc i didnt want to pay $37377373728923799999999999999 total fees if i bought $10+ items. guess i have to now lol pickpocketers smh shame shame $1.59 became with the fees $5.69 LOL i hate this app i hope it dies in the future
Fraudulent scammers
by HowAboutNot??!? on 2019/10/15 06:06
Attention friends!! Do not order anything through Uber eats. When we ordered our food it took almost 2 hours to get here and it gets worse. When our food arrived here cold, mushy and inedible we like normal people called to have the problem fixed. When we called we were talked over and were threatened to be hung up on multiple times and it gets worse. When we looked at the bank statements we saw our original charge but with five extra charges that were about $115 in total. We were never given a refund for anything at all. Decidedly I called back once again. Asked to speak with a supervisor and asked the supervisor if I could speak with her superior, which conveniently could never be reached at anytime for any reason. I asked her about the fraudulent charges and she informed me that she couldn’t see them on her end. I proceeded to ask her for the employee ID numbers of the reps I had spoken with previously because I was concerned that maybe one of them had stolen our credit card information. She then informed me that they couldn’t see credit card numbers at all and that their ledgers were nonexistent and refused to give me names or ID numbers. I asked her one final question that really should’ve been able to be answered but atlas it wasn’t. After being completely disrespected and given no information for anything she told me that she’s not allowed to disclose the specific criteria they follow when determining if food is in fact inedible. On top of all of that we never got all of the food we ordered. The only thing they promised to do was give us a $5 credit towards their services. In order to get the original order refunded we had to specifically contact the manager of the restaurant. As for the fraudulent charges we will be contacting the bank to peruse charges against them. I don’t want anyone dealing with this scammy company. As a previous customer service representative I can assure you that they did in fact have all of this information but refused to help in any way at all.
Great
by Britani🥰 on 2019/10/15 04:47
I liked it first time Also I love how you can see your driver
Very upset
by HappyFeetRican on 2019/10/15 04:06
So i order food about a hour and a half ago and then they said it was four mins away then canceled 😡🤬
Great app but needs better customer service from drivers.
by Siluna14 on 2019/10/15 02:56
I use UberEats a lot. Either at work or at home. I love the concept. The app is great and there are a lot of options of restaurants to choose from. I’m giving it 4 starts because drivers get worse by the minute. I always put very specific directions on how to find my home because I know it can be a bit confusing. Lately every single driver that comes to deliver doesn’t read it and they’re lost calling me and texting me because they can’t find the entrance. The calling/texting is not the issue at all. I don’t mind giving them directions, what really bothers me is that they give you an attitude. The last few times I have ordered the drivers have been rude and snarky. It really makes me think about it twice before ordering now because I don’t want to deal with the unnecessary crappy attitude.
Incomplete order
by hungry in irvine on 2019/10/15 02:46
we thought to order indian for dinner, 3rd day traveling by car... sounded amazing:) Only part of food order EVER arrived, also WITHOUT plates, napkins & forks for 2 ☹️☹️☹️☹️as requested at time of order:( Called restaurant... not helpful, said to contact UBER... no help from them either!!! VERY VERY UNHAPPY WITH OUR POOR EXPERIENCE☹️☹️☹️☹️☹️
Always canceled
by H Neat on 2019/10/15 02:29
Can’t remember the last time my order was accepted. Very frustrating almost an hour waiting then get notification can’t complete order. So many other options.
Delivered to wrong state and Not Refunded
by Smith1234848 on 2019/10/15 02:03
Uber eats delivered to my order to a different state and then wouldn’t refund my order or try to compensate their mistake at all. The customer representative was beyond unhelpful. I will not be using Uber or Uber eats again
Mr dahan
by jj meir on 2019/10/15 01:55
No napkins, no forks and mini portion My order arrive with over cooked meat I will say half burnt out I don’t recommend to order from this location
Unresponsive
by nikki095 on 2019/10/15 01:40
Their response to bad food is zero. They don’t really care about what their customers get.
Descompromisso e desrespeito ao consumidor
by Ubershitz on 2019/10/15 01:30
Alguns entregadores não se comprometem com o tempo estimado de entrega. Você se programa de acordo com o “tempo máxima de entrega” e esse é, muitas vezes, desrespeitado, passando mais de 1 hora do tempo previsto. Sem padronização de entrega e atenção ao consumidor.
Expensive
by Ndodmsjis on 2019/10/15 01:20
WAAAAAY too expensive. I always have to pay double the cost of the meal. A10$ meal will be 20$. It's hard to tip well when your bank account is cleared out. I recommend Doordash.
The amount of times I buy food and it never comes and I get reimbursed.
by JAY DOG 1234 on 2019/10/15 01:04
Get door dash or grub hub because this app is awful.
Not so much
by freds mom 11 on 2019/10/15 00:17
Delivery driver was precious.. we waited and hour and half for our order... wasn’t her fault... the food was cold..this was my first time to order like this... I am at the hospital with my son and didn’t want to leave him to go to a restaurant to get dinner... could really use some improvements
Quick and Friendly!
by God's Gift85 on 2019/10/15 00:00
I love Uber Eats everyone ate so quick and friendly. Haven’t had a bad experience yet and I pray I don’t. Keep up the good work Uber Eats!
Excellent but separate line for tip on credycard
by BusinessTraveller2 on 2019/10/14 23:21
I love Uber app but the tip is always billed to the card as separate line item. So I have to raise two different claims. This discourages me to tip the driver.
FAKE ADVERTISING.
by GianMonsalve on 2019/10/14 22:29
I wish to hereby publicly expose uber eats, or at least its South American brand located in Colombia for fake advertisement. While they clearly offer a code to be redeemed in a group of restaurants which they themselves have sectioned, the code would only work in 2 out of 5 restaurants. This is shameful, considering how they are possibly scamming people into ordering food with a fake discount code that was never supposed to work on the first place. Awful.
Good but definitely could be better.
by Sweet Daes on 2019/10/14 22:25
I would like the ability to search for specific menu items, such as places that offer soups, pie or onion rings without going into each restaurant menu that *might* have them. The menus of some restaurants also suffer from missing items just like the places’ home app, which is annoying. As a business it’s decent as far as the customer service is concerned, but having a service fee AND a delivery fee is pretty expensive, especially since most rates for delivery can vary. Those varying rates do not make much sense. Some places within a “reasonable” rate charge $5.99 or $4.99, and the closest restaurant in distance I have ordered from is $1.11, and that lowest rate had a tax on the delivery fee of 11 cents. The others did not have a delivery fee tax. I wish all that was explained better.
Seems impossible to cancel
by ya boy kek on 2019/10/14 20:03
I accidentally clicked order now and theres no option to cancel the order even though the help sidebar says there is. I contacted their chat and they tell me they can’t cancel my order without charging me. I HAD JUST PLACED IT! Not even a minute after the order went through, the restaurant accepted without giving me a chance to cancel. Literally as soon as I accidentally clicked order, the restaurant accepted and there was nothing I could do. Online support could not do anything for me.
I never received the 10$ on my first order
by Guilliverthe on 2019/10/14 18:30
I didn’t recieved the 10$ on my first order as it was offered, I contact Uber, because the attitude of the customers service I received I close my account and erased the app now I’m only use lift and via. Uber should separated Uber está and Uber tide app, cause I erased uber eats and along the Uber ride (you can’t separated)
Can’t believe they haven’t made this better yet
by Chris's Username on 2019/10/14 18:24
The whole ordering experience is so bad. Orders will be cancelled after 30+ minutes with no explanation, they have suddenly started to charge “service fees” and every time I talk to a driver they tell me Uber treats and compensates them like crap. Be prepared to be overcharged and underwhelmed.
Fraud
by pmwbronx on 2019/10/14 18:18
The app shows my location as an address i am not at but deliveries were done at MY address ... so basically any idiot who hacks my account orders whatever and i would never be able to contest the fraudulent charges since it seems my apartment on “bla bla avenue” is actually contained inside an empty warehouse elsewhere... crooks!!
Ordered was cancelled 4 times
by unhapoygrandma123 on 2019/10/14 18:17
Watching my grand babies and ordered food for lunch. The order was cancelled 4 times. I am deleting the app and will no longer give them my business
Lo mejor
by isaacbrito809 on 2019/10/14 17:23
Me encanta 😊
Hire “professionals” please
by Orangesnowcream on 2019/10/14 17:10
It’s great that a lot of restaurants prefer Uber eats. I get a lot of options because of that! But seriously need to hire people who are more professional, like yea mistakes happens but they honestly ruins the customers mood, time, and money not only that but to the restaurant as well as the Uber company! I had to deal with incompetent carriers who 1) was about to give away my food to the wrong person. Like why stop for some random lady?? Just drive up to the designated stop!! A lot of food? Yes it is but it’s A LOT of money WASTED! If you’re giving it to the wrong person! Wasting my time, the restaurant time, and Uber time! 2) gave me the wrong food what the hell? I had to wait 2 hours to get the dinner I wanted after a long day of only having a meat bun as my meal. Also find a way for us being able to contact support or the driver only through the app after some time! Like say hey you gave me the wrong food please turn back! Or like hey where’s my drink?? It’s not in the bag please turn around and give me my drink thanks??! Like these mistakes happen! I bet they happen aLOT. So if we’re able to stop wasting time and money on such incident would be nice.
Doubling orders
by Mildly dissatisfied... on 2019/10/14 15:46
I don’t order food to get it delayed and cold so that your drivers can make more pick ups and deliveries. If I pay over $20 for breakfast tacos it’s because I want them delivered efficiently. Your excuses for cutting costs with multiple deliveries is hilarious. This ends my “partnership” with Uber eats. Last delivery will be received and then my account will be closed. My costs with your company just became extremely low, how about non existent.
Jersey Mike’s
by herlukbel on 2019/10/14 15:25
Food was great, received it faster than we thought. Great delivery.
Horrendous customer service
by Horridcustomerservice on 2019/10/14 15:04
Had an issue on Sat with my order being order. Sent three emails not even a response. Absolutely horrid customer service, or should I say non-existent
Wow.
by SD Evo on 2019/10/14 14:48
Honestly, uber eats is a rip off. I was just scrolling through and seeing prices for places near me, i went to go hit my home button but accidently touched the place order button, NOT EVEN seconds of delay, i tried to cancel the order right away, uber eats wanted to charge me a service fee that was more than half the order... like how...? I barely even pressed the order button, the restaurant hasn't made anything yet but it says "the restaurant is finishing your order." HOOOW?? I barely pressed it and they're already almost done..?? I wish that was the service for every thing in life because that's blasphemy. I kept the order just because i'm not about to waste half of what the order was just to not get anything in return.. I've been having problems with uber eats not being on time before and now this, i wanted to give them a shot again but after this incident? That's the last straw, i'm over this app. VERY disappointed.
Uninstalled because of Customer Service
by CAFanTom11 on 2019/10/14 13:15
WARNING: the “free” delivery deals and promotions are not always honored and the terrible customer service reps are too stubborn to reimburse the measly $4.99 I was charged for free delivery. They also hung up on me. The app was immediately uninstalled on my phone until the company changes its support culture and policies
Bad Customer Service Ever 😡
by Dvlz3Bood on 2019/10/14 07:18
This is the most terrible experience I’ve ever had in my life. I had to wait too long for my order to arrive then my order was suddenly canceled then I had to deal with some unprofessional customer service representatives then I had to wait couple of days for my money to get back into my account 👎🏻👎🏻👎🏻. And they didn’t make sure to satisfy me and always end the chat before I even finish describing my problem .
Won’t use again
by Kekseu on 2019/10/14 06:53
Each time I have used this app there has been an issue. It doesn’t ask you to confirm address before finalizing order, so if you click to quickly without thoroughly reviewing your order it could wind up sent to the wrong address easily and once an order is placed you cannot change the delivery address. This happened to me and I cancelled my order less than five minutes after placing it and they were still going to charge me for the entire order claiming that the restaurant had already began preparing my order. I called the restaurant they had not even seen the order come in yet. I called under customer service and they did refund me after a somewhat lengthy phone call and cautioned me that if this were to happen again they would not refund the order. Any other time, there have been incorrect orders or items missing from the order. With the added expenses of using this app the order has at least better be right. I just basically paid double for an order that was not received and now not only do they not deliver the food that you were looking forward to eating, you might not be refunded and if you are it could be up to 24 hours before you hear back from them.
Horrible algorithms
by afrahrasheed on 2019/10/14 06:31
Placed an order and saw that the delivery address was some random house on a different road from mine with was randomly selected by Uber while I have my address saved , dunno why this random address should come up in the first place. Anyway since I noticed it , I canceled the order in less than 3 SECONDS after placing it so that I can place another order with the CORRECT address . But turns out apparently the restaurant had “started preparations” and I couldn’t place another order without PAYING FOR THE WHOLE MEAL THAT I CANCELED. Tried to report it twice, every time it said that they will contact me soon but it never happened and the funniest part is I can’t even use Uber to get cabs now. So dunno why they would make such a stupid way to cancel things and stop their customers from using their own apps.
If you have a problem don’t expect it to be fixed
by Nugga niqqa on 2019/10/14 05:50
I received an order which was totally wrong and worth less than what I payed for. Reported it and received the tip as an Uber credit for compensation. As if one dollar fixes the fact that I was ripped off. Will be using postmates from now on.
Food never comes
by m1234579947 on 2019/10/14 04:48
Food never comes
Garbage Customer Service
by M626gfrjfjvf on 2019/10/14 04:47
Garbage customer service. Ordered from a restaurant 40 minutes before closing. App said it was being delivered. 1.5 hours later food has not arrived. Called customer service (which is overseas) and rude. They explain order can be cancelled. Asked for additional compensation as it is now late and have to order form some where I didn't want. Customer service says they can not give any compensation, rude manager hung up on us. Complete Bs of a services
Worse f***ing service in Bangladesh
by Yousuf Silverback on 2019/10/14 03:38
The restaurant didn’t have food . but they can’t cancel order or have a help line to call so you pay full for no food . Wow ! The ceo would get punched if I see him ,F**king CONS
👎🏼
by cesar2373 on 2019/10/14 02:16
Order food and arrive after 3 hours
Check list for Uber drivers
by MEP0826 on 2019/10/14 02:08
Good service for the most part but I’m tired of most of the delivery driver not checking my orders and forgetting items. Sure we get a refund but it’s not the point if they are all ways forgetting to pick up the hole order. Uber eats should make the driver do a check list. I’m pretty sure some of the drivers keep items for them selfs and it’s unfair to the consumers and vendors both are losing out. consumer doesn’t get their items they ordered and have to order again and wait, and ask for a refund and hope they get it. And vendors lose out if they did send out the items and have to refund Uber eats or the customer.
Awful
by krisevan888 on 2019/10/13 23:47
I don’t know why this keeps happening but every single time I’ve order from Uber eats, they forget my drink ! EVERY SINGLE time and still charge me for it. I’ve order from many different places but they refuse to pick up my drinks.
He spilled it
by Vanessa 2849 on 2019/10/13 23:38
I ordered a vanilla caffe frapuchino from starbucks, and the whipped cream melted, and the lid wasnt closed right and it spilled. i was so excited to get my first uber eats, and this happens. the service took way too long, and too expensive for the service that i recieved. never ordering from here again.
Very unpredictable
by RachieRach1624 on 2019/10/13 23:23
Twice I’ve had the situation arise where Uber Eats would cancel my order after an hour of waiting because a driver couldn’t be found. I don’t think I’ve ever had Uber eats successfully delivered. I just wish Uber eats would try to do more in making sure a driver is available before making customers wait over an hour.
HORRIBLE SERVICE
by Rick Rodriguez in Cali on 2019/10/13 23:10
I ordered 5 Guys burger and the food HAD to have been ready. The App said “The Driver is picking up your food.” I looked at the GPS of the driver and she literally hadn’t moved in over 30 Minutes. 30 EFFING MINUTES!!!!!! I could have gone there, ordered, waited, driven home and finished half of my burger before she moved. Get it together, UBER EATS!!
Waits till I click order to tell my mobile number
by Ah Bl on 2019/10/13 23:01
is not supported. Pls just die.
Don’t expect a refund for inedible food
by Char-long on 2019/10/13 22:30
If food quality is an issue, you will not get a refund. No matter how disgusting or suspicious your food might be, they will take your money and not give it back. Don’t make the mistake of using this app. Other apps are CHEAPER, FASTER, and have more options. GO ELSEWHERE.
Signing up
by Madssssssssssssss.s on 2019/10/13 21:31
I’ve been trying to order but it keeps saying there is a problem.
Delivery fee was bad enough, now service fee? theft!
by M-N-R on 2019/10/13 21:11
Paying as much as $9 or $10 to have food delivered was already a bit of an overreach, but acceptable given it was someone’s private vehicle and the fact that I could get food from restaurants I love but don’t deliver. I would always add an additional tip too. Your new service fee is preposterous! Not only do we still have to pay a delivery fee, but now you charge a percentage of the food, so now I’ve paid delivery fees that are as high as about $9, and that’s in addition to the delivery fee! You get two stars because the service is appreciated. Had your prices remained fair, you would have gotten a 5.
worst
by Constantine0 on 2019/10/13 20:46
small order fee?????? the restaurants are disreputable
Always a problem with my order
by 05451 on 2019/10/13 20:21
Uber eats are rubbish. I’ll give gubhub a chance
Missing order
by fhdhdhhdf on 2019/10/13 20:17
I had ordered food from uber eats before and had little trouble. The last time I ordered I waited over a hour before the driver picked up my food. Once he did, it showed as delivered. Never received it. I got a refund I’m upset about the fact that I waited so long to not get my order when I could found alternative choices in that amount of time
The worst customer service I’ve ever got.
by E.L1989 on 2019/10/13 19:30
I ordered food and waited outside for the delivery partner for more than 15 minutes while he was trying to explain me where he is. I ordered pizza at the night and in the morning I threw up all I ate. It was horrible experience. Normally I never call customer support to complain but in this case I felt so up set so I decided to call. After talking to a representative and a supervisor I asked for a refund and Uber refused to refund only $27. Ridiculous . You lost me as a customer.
Horrible
by i hate uber eats now on 2019/10/13 18:23
They mess up my food all the time and blow it off
No promotions for existing users
by LBM1010 on 2019/10/13 17:56
My problem with uber eats is that there’s never a promotion for free delivery, and never offer promo codes for existing customers. Postmates usually has a couple promo codes every week for free delivery or some discount off your order, and they offer the “party” that allows you to get free delivery at current popular restaurants. Uber eats offers none of this. Try googling promo codes for existing users and you’ll find none. People like sales and promotions, a customer service business should realize this. Also, why the small cart fee for orders less than $10? You’re just dissuading people from ordering. When uber eats first launched it was extremely affordable and convenient, now it’s so much more expensive than it used to be. This is not progress
Worst customer service
by antoniorusc on 2019/10/13 17:48
Worst customer service
Options & Incentives Needed
by MrsElfreda on 2019/10/13 17:32
CONS: Not enough options, many repeats App set-up should be more user friendly Conflict process not client driven Cost $20 to get $10 meal PROS: Love option of No Fee Delivery when you share driver. Like the expansion of review/rate process Appears still evolving, but slow I order almost daily, sometimes multiple, but only when I want Point Burger do I use Uber Eats. Competitors are better. I would like that to change, but we’ll see what you do with this info.
Terrible
by Whitwhitduhhhh on 2019/10/13 17:25
Customer service garbage. I’m out of town on the last day of my business conference and I ordered on uber eats in Baltimore and i ordered it at 1251. It said delivery 115. Then changed to 125. Then 145. Then 155. Just apologizing that it’s delayed. No option to cancel. I will be on my way to the airport by the time the food arrives. And I have no ability to cancel or get my money back but I WILL dispute this and get my money back one way or another.
Use frequently
by kristina22atx on 2019/10/13 16:25
Have noticed worse and worse service, with more frequent delays. It will show an estimated time of 25-35 minutes and then, bc the driver accepts multiple orders and according to the drivers they can only see one address at a time, they may be right by your house and then drive to complete their first order across town and then come back to you. The time estimates are completely bogus. There is no admin contact person if you are having trouble with your order or have a complaint in real time. I am going to stop using this service.
Worst service ever
by Man, rub his butt. on 2019/10/13 16:13
Stole my money
Didnt get my food
by TomasPup on 2019/10/13 14:54
Ordered food, didnt get it, didnt get the refund either
Deleting Uber
by bavsbsndbsn on 2019/10/13 14:37
Uber agents are so useless!
Bring back “notes”
by ShikiBG on 2019/10/13 14:02
I’m allergic to mushrooms and there’s no “notes” option with the latest update so I can’t let them know about that. Please bring it back UPDATE (10/13/19): seems that some restaurants turned off substitutes in their menus that used to have them. That day I’ve tried 4 of them and they all removed it. Found it in other ones. I still think there should be a note for all restaurants for the cases like mine where people are allergic to certain foods!!! Bringing it back to 4 stars.
Log In
by Serria_jo on 2019/10/13 13:43
I already have an account but I got a new phone so I had to reinstall the app. When the app opens it asks to register but I already have an account so I obviously can’t do that. So I hit continue and it makes me continue as a guest but when I tried to pay it asks me to register again. There’s no log in button or way for me to sign into my account. So I have no option but to not use Uber eats. Good job guys!
Unexceptable breaches of service
by TomPTF on 2019/10/13 11:23
It is unacceptable that consistently uber eats accepts orders and then suddenly after over 30 min the orders are canceled. When a restaurant or uber eats (don’t care who, as i’m paying uber eats and not the restaurant) cancela, nothing happens. There is no impact due to accepting and canceling the contract. Which makes this a miserable service any who work at uber or affiliated restaurants should be ashamed of. We would accept this type of service in any other situation of out life. Imagine going to a restaurant and ordering and after 30 min being asked to leave and fo back to the seating line because of some random reason. You would never return. This is uber eats. A corporate abuse of the consumer. People who work there don’t care about delivering the worst quality of service ever. Restaurants who affiliate also don't care. Shameful!
Worst
by Stephanie linder on 2019/10/13 08:42
I couldn’t even change the order and the delivery partner couldn’t even be contacted. So I payed full price for an order that I never got and it was your apps fault for not having the choice to change address or contact the delivery partner. Definitely will not be using uber eats anymore and will go on to door dash.
Crooked cancelation fee
by Kabbott622 on 2019/10/13 08:34
I placed an order over an hour ago and the time kept getting pushed back because they couldn’t find a driver. I canceled because it was 2:30 in the morning and wanted to go to sleep. I was charged a cancelation fee that was over half the value of what it would have cost me. It’s messed up.
Worthless
by rob3438 on 2019/10/13 08:30
Grubhub is a thousand times better this app was designed by monkeys after accidentally ordering food seconds later it said there was a refund fee of 25 dollars for a 30 dollar order then I attempted to at least charge the address of course I couldn’t through the app, called support the support line for Uber Eats was no longer available eventually I reached out to the restaurant and got them to waste their time delivering the food I didn’t want to the right address. Worst app ever
Charged me and never got my food.
by jah850850 on 2019/10/13 06:56
Charged me $13 and I never got my food delivered. Feel like I got robbed...
Terrible
by affsbtfvbu on 2019/10/13 06:46
Estimate time was 40 minutes. It’s going on 2 hrs because they can’t “match a driver”. I tried canceling but since the restaurant has already made the food won’t get it back.
Taking my money.
by its-madelyn1304 on 2019/10/13 06:21
Okay so, this is a great app. The people are so nice and careful, but I don’t know why, but it keep taking my money and doubling the price. I ordered my food and it costs 13 something dollars. And then I come back and i check my bank and it charged me 14 more dollars. I didn’t order anything else. I’ll no longer use this app.
UberEats is TRASH!!!!
by Josh USMC on 2019/10/13 05:36
I would never recommend anyone use Uber Eats. Door Dash is a far superior applications & Uber should sincerely go out of business.
$10 coupon: eats-jeffreys1808ue
by ubopil105 on 2019/10/13 05:29
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
I can’t even order???
by kdawgfgg on 2019/10/13 05:00
It would not let me order anything with my card. Fix this
Ongoing delivery issue
by GworgiyAvr on 2019/10/13 04:45
I would like to share my experience. I order food from Uber eats door dash and other delivery services a few times a day. A few times a month specifically with Uber my food just doesn’t get delivered the driver keeps driving wrong direction probably eating the food I ordered. Dealing with customer service doesn’t really get you anywhere. They only can say sorry and cancel the order. Really not sure what that position even exists. I’ve had a guy sit 2 blocks away from the house for 35 min while I watched him on the app. I called support they told me he is 10 min away when he was 2 blocks down 25 min ago. Crappy service
Terrible
by familydavison on 2019/10/13 04:30
I place a order but I forget to change my address so one second after I place the order I tried to cancel it but when I called to cancel the order the guy stalled on the phone until the exact moment a driver expected the order and then told me I would have to pay for the order in full this company has some very shady practices
$10 coupon: eats-jeffreys1808ue
by ubopil105 on 2019/10/13 05:29
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
Glitchy App Costs Money
by Samurai1x on 2019/06/23 22:43
I recently had the most horrific experiences with this app that has made me change to using other meal delivery services, such as DoorDash. This Ubereats app tricked me into ordering from a restaurant with no delivery fee as part of their promotional offer. When I had used the option it turned into a financial nightmare. Not only did they not charged me a delivery fee, but the app was so glitchy that it ended up charging me twice with two different amounts for a breakfast that was supposed to cost about $30 ended up costing me $85 after all fees were accounted for in error. To add insult to injury, they added my delivery to a joint deliver and would take over an hour to to arrive. To even add further insults, they delivery driver gave me the wrong food item and gave my breakfast to someone else. So I ended up with nothing at the end but a bill for $85 in the end. However that wasn’t the end. When I had emailed their customer service over the app, they had no clue what was going on or why I was charged twice but for two different amounts. We had an ongoing back and forth email with screen shots going back and forth for the entire day before they could figure out what was wrong and promised to return my money. However when the money was finally refunded I discovered that the refunded amount was short changed of $5. I still have not received that $5 back to this day. Horrible app and horrible services all around on all ends.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
App is good, but could be improved
by Jbarkley13 on 2019/09/24 04:06
The biggest problem I have with the app is that when you open it, it does not default to your current location. It defaults to your last location where you placed an order. This makes it easy to make the mistake of placing an order for food that may not even be in the same city as you. Not a big deal, if the cancellation policy wouldn’t allow the restaurant to charge you full price for an order that you know you will not be able to receive, irregardless of how fast you realize your mistake and cancel the order. I cancelled an order IMMEDIATELY as it was placed because I noticed my mistake as the app was placing the order. It charged me full price for my order even though I cancelled within 2 seconds of the order being confirmed. When I called customer service, they were able to see that from the time I placed the order until it was officially cancelled was 12 seconds. They said the restaurant was already preparing my food. Give me a break...They ended up giving me a refund as a “one time courtesy”, but I was told they would never extend that courtesy again. Simply ridiculous. The app should always default to your current location, or at least verify your address is correct when placing the order. I realize the mistake was my own, but why am I seeing menus from restaurants in another state when I open the app??? Please fix this....
Not always Uber’s fault
by b.phli on 2019/08/12 17:38
I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.
Terrible App
by ch.steph on 2019/08/01 18:43
The Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time.
MUST READ TO SAVE MONEY!!!!!!
by Real Person Like You on 2019/08/07 14:42
Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ .
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Uber Eats PR
by Whileichange on 2019/09/25 13:20
Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
*****User Beware*****
by akskchaka on 2019/06/22 09:10
Im not one to ever write reviews but this app had made my blood boil. I had placed an order for Mc Donald's and realized that i had the wrong delivery address. So i went straight to the support section and read that you have to contact your “Courier” and inform them that you had placed the wrong delivery address and that the courier would bring the food to the correct address. I didn't think much of it since i live close to the delivery address. I had contacted the courier and she was very rude and insisted that if i wanted my food that id have to go to the original delivery address to pick up my order.I agreed to meet my courier there because it was my fault for the incorrect address. So not 3 mins into driving to the delivery address my order was cancelled. Seriously?? I was right up the road from where the delivery address was. I admit it was my mistake of not checking the delivery address but i had told my courier i would meet her there. Poof!! 40+$ down the drain!! She didn't even give me at least 5 mins to meet her there. I have never had an issue with Uber Eats until today. Ill go use grub-hub instead. Looks like me and the other Tons of people using this app have issues with Uber Eats. Do yourself a favor and don't download this app Or you’ll suffer the consequences like me and the other tons people that had a bad experience with Uber Eats. Trust me, You are saving yourself from a-lot of headaches and frustration!!
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Has potential but needs a lot of work
by Ghvne on 2019/09/30 06:34
App frequently crashes or is down, have tried to order a handful of times over the past couple months with only one success. Lots of bugs with scheduling times other than ASAP as well. Function could be much improved by improving the pickup option. The option for pickup exists but since the app design is centered around delivering to your door it's really difficult to use in this way. Say you wanted to get food on your way in to work. The option exists to schedule a pickup, however it's all location based. So if you wanted to explore what options are available on your way to work there isn't a great way of doing that, you just have to start with your address, or your work address and random addresses in the middle and Google the options that appear based off that to determine if they're actually on your way or not. Time and labor intensive. What I picture for the future of this app is an interactive map that shows participating restaurants. Then you could visualize which are along your route and explore their menus. If this were incorporated it would open up huge new possibilities for use, acting as a sort of broker between food and consumer instead of merely a delivery service as it stands now. I would use the proposed app much more than the delivery service as it stands now.
Needs customer service improvement
by ChrissyKnowsAll on 2019/07/14 01:20
I use to be a very frequent customer and was always impressed by how diligent contacting customer service use to be whenever there was an issue with my order; however, the last time I did business with Uber eats I was very disappointed by the level of customer service I received when I reported an issue. My courier could not find me with me living a large community although I gave detailed instructions. I could tell the courier was lost and I tried to call the courier to further direct, but there was a language barrier since the courier did not speak English. I had to wait an additional 30-40 minutes before the courier finally found me. By the time the food arrived it was cold and soggy. I reported it to customer service and requested a refund, and the representative I was working with kept blaming the quality of the food on the restaurant and didn’t issue me a refund. I find it hard to shift blame on the restaurant since had the food arrived at the expected time the food quality would have been in tact. That was months ago and I haven’t done business with them since. I wish the company trained their staff better to understand sometimes its best to take a short-term loss for a long-term gain with retaining customers. Especially since I’m afraid to admit I was placing about 10 orders a week. Way to burn bridges Uber eats!
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Worst experience with this app
by akhilkadali on 2019/06/08 17:04
I placed my first order on UberEats and placed the order accidentally without all the items I wanted to order. So, I cancelled it immediately(within seconds) to add more items. They charged me for the item that was cancelled. When I checked with the customer care and said I was just trying to add more items, they said since the restaurant accepted the order they cannot issue a refund. The agent suggested since they started preparing it( I don’t know what they prepared in seconds) I should just go pick it up in the restaurant. So, I go to the restaurant and they say they never started preparing it and since we cancelled they never charged me for anything. It’s UberEats who charged me. I call UberEats back and tell them that they did not start the order, they kept me on hold for 20 mins to call the restaurant twice(while I was in the restaurant and finally tell me, they still cannot refund me. What I don’t understand is if the restaurant did not charge me and did not prepare the food and there is nothing for us to pick up, why did they suggest me to go pick it up? And if the restaurant did not charge me, it’s UberEats who charged me the amount and why did they do this if there is no service or food provided? I never wrote a review before but had to write one for this because I had such a poor experience. I never had any issue with other apps and will never use UberEats again.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Customer Care
by Lumpiachiken on 2019/02/26 19:16
It was my first time ordering from Uber eats so I was a little bit skeptical. Even though my first experience was bad, because I got the wrong order Uber eats handled the situation well and professional. This review is for customer care and the way they handled the situation. I ordered Mexican food from one of my local Mexican restaurants but they got my order completely wrong, the only thing right was the fact I got my Spanish rice. I ordered 2 wet burritos which was 17 each but in fact I received 2 regular burrito with no sour cream, no cheese, no sauce on top of the burrito etc. Going through the trouble of having to pay the most expensive food item on their menu and receiving just a plain burrito with just meat and the usual was quite tiresome. But with the help of someone at Uber eats they handled my situation with out most care to their customer. I will still be using Uber eats because it’s convenient and the fact that they care for their customers and their consumers. Not sure who helped me but I’m glad you understand the quality of good customer service. If they hadn’t fixed my issue I’m sure I wouldn’t be using this app again.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
Remember that the restaurant workers get nothing.
by Mountainfoxvintage on 2018/04/10 20:45
I use Uber eats when I really have to as a last resort like when I'm sick or can't leave the house, but because I am in the restaurant industry I see the OTHER side of Uber eats. The side where the prep workers have to make 3x the prep and get the same amount of split tips they always did. Where the line workers work twice or thrice as hard and there is no tip option on Uber for them to look forward to. A lot of people in the restaurant industry rely on tips for life, and Uber not making that an available option is really messed up in my opinion. Do you guys think the drivers are the only ones who do the work? Maybe think about the people actually making the food. A lot of restaurants "pool" tips or the front of house tips the back out etc. But either way- if you gave the OPTION to tip the restaurant it would probably have a huge effect on the food and speed etc. Basically kitchen workers are working tenfold for free for Uber at this point. I know it's a capitalist game and whatever, but a huge chunk of Ubereats is super unfair. My body used to hurt a lot less before Uber, and I am making the same amount I was always getting paid. But Other than that, sure! The idea is great and it's a good option in a pinch.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Horrible- no way of modifying
by ann1928 on 2019/04/01 01:38
Hello, I’m very surprised and shocked that Uber eats is able to get away with this... my husband and I had my whole family over and chose to order in from Uber eats it’s 10 of us and as we were reviewing what we had so far, my husbands finger accidentally hit the order button and it automatically submitted the order. Immediately, we wanted to cancel and there was NO option to do that. Within 30 seconds we called the service line and they told us there was nothing we could do because the restaurant wasn’t picking up. If we wanted to cancel we would be charged for the order. Our order only had enough for 3 people and there is 10 of us. I asked if there was any way to add to the order and there was no option. The only way was to place another order and pay another total of $15 for deliver and “service” charge. We ended up eventually connecting with a supervisor and after 30 min, they finally told us they’ll take it off as a one time thing. But now our guests were 15 min away with no food. We had dinner an hour late that night. Really shocked Uber doesn’t have a better way of communicating with their restaurant partners and we have to pay the price. Really making me thing about these new apps- they seem to make things more difficult when they’re supposed to be making things easier....
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Screwed by Uber eats
by JavierM... on 2019/08/26 00:45
First off it’s been a while since I’ve used Uber eats, it tends to be more expensive but it was an emergency and i needed food, on this day it seemed they had the best cheapest rate so I tried to order a combo meal from jack in the box. The Uber eats app does not list combo meals only individual burgers. I put in the notes that I wanted a combo meal hoping they would just charge me the difference like other delivery apps would do. As I was ordering I realized that the location I chose was too far away so I CANCELED the order before confirming any order and it displayed on the screen ORDER CANCELED then it immediately took me back to the main menu. I reordered the from the closer location. To my shock I was delivered both orders (neither was a combo meal, just the burger) and of course I was charged twice! I called customer service and explained everything as listed above, I guess he didn’t listen to a thing I said because as he started looking into it he started saying things like “it shows here that you made two orders from jack n the box, did you order from two locations? Uh YES. “it shows you received two orders already did you receive two orders? Uh YES, that’s why I’m calling. He placed me on hold then came back to tell me they could not give me the order because I did not cancel the order and the food was already delivered. I lost $12, they lost a customer...
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
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App name
uber eats: Food Delivery
Description
Food Delivery For Your Budget Hungry? Order restaurant food easily with the uber eats app. Track your food order in real-time. Get your food delivered in minutes to your door. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal, and diet. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food with uber eats. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered as soon as possible Or, schedule your food order in advance for a later delivery time. Your choice! EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a uber eats promo code to redeem a discount on your food order. Tip the Eats courier in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. DELIVERY IN MINUTES Track the delivery time of your food order by-the-minute. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more. AVAILABLE INTERNATIONALLY uber eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. uber eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!
Stop SMS
by Apoyares on 2019/10/16 03:13
I already sent a message to stop with sms messages but it not work. Please STOP
Often gets address wrong
by Micfads on 2019/10/16 03:03
I have a couple addresses saved in. It’s ridiculous that the app doesn’t default to my current address given the gps capabilities. Postmates is better with current address issue.
Good app but terrible customer service
by SJulian7199 on 2019/10/16 02:22
All my friends and I have had problems using Uber Eats. If your area has good drivers that’s great but if you find your area lacking that, don’t expect to get a full refund when something goes wrong. I had food obviously tampered with and they only refunded me half my order and wouldn’t budge on giving any more. My friends have similar stories. I recommend using door dash or any other service.
Horrible everything
by demomo04260" on 2019/10/16 01:48
They always get your orders wrong ALWAYS, this never happens on postmates only of course on uber eats. IVE LOST SO MUCH MONEY WITH THEM. They cancel orders and keep the money for themselves it’s so horrible. DO NOT USE THEM USE POSTMATES
No driver
by neneknight on 2019/10/16 01:31
Took to long past time
Too many canceled orders
by FonzoAM on 2019/10/16 01:27
Waited for an hour from the time I ordered my food and the driver cancelled it. Second time this happens and I can’t talk to anyone about why? Horrible, non existent customer service. Last time I’ll be using uber eats.
Uber eats consistently more expensive than other delivery services
by Princess Lexxx on 2019/10/16 01:22
Uber eats is always several dollars more expensive than postmates for the exact same order. Out of curiosity I decided to check and put the EXACT same order on ubereats and on postmates and it was $6 more expensive on UberEats. I will not be using anymore.
What the hell
by gofuxyoirself on 2019/10/16 00:36
So I never really had many issues and when I did they were resolved quickly. No big deal mistakes happen. Not this time. I order from sonic. I’m stuck at home with literally zero food as we just moved in here. I get it. Wrong. It’s a buffalo chicken which I cannot eat. So I request a refund because well it’s not what I ordered. They say yes we will. No refund happened. So whatever. I go look at the receipt of payment. It shows 12 and change was charged. Buttt my bank account says 15 and change. Which was the last of my money till Friday when I get paid. So no money. No food and nothing has happened. Greattttt job uber.
Missing food
by tasy0729 on 2019/10/15 23:39
I would never again use they gave me my order with missing items then giving me a hard time for a refund
Overpriced
by ellusionx112 on 2019/10/15 22:45
The amount of restaurants Uber eats has listed in my area are a nice selection, however the fees that are charged are ridiculously overpriced. A restaurant in my area that sells Mexican food normally costs $20 for 6 tacos with the works. By the time I put this same order in my Uber eats cart I’m looking at $35 NOT even including the tip for the driver. $40 for 6 tacos??? 🤣🤣🤣 Overpriced.
Take your money no food
by 12421334 on 2019/10/15 22:21
They will take your money and not deliver your order.
I’m deleting your app
by Susieq2383 on 2019/10/15 21:56
Much like door dash, you disappoint. I constantly have missing items or food is clearly old. I’ve deleted door dash and now I’ll delete uber eats. I use you quite a bit as you can see from my account and there is always something wrong. I try to ignore it but given your elevated delivery fees and overall bad service particularly with your deliverers, i give up. I’ll note this poor quality on my social media as well.
App is a joke
by KITT63 7 on 2019/10/15 21:01
Screw this app
Very bad service
by qualanda on 2019/10/15 20:31
I will never order for y’all people again !! Y’all have very bad service and the manager are very rude !!!
Had A Knife Pulled On Me
by randmdude on 2019/10/15 19:20
After the incident I realized the driver was supposed to be a female on a bike. It was a male and a female in a Honda. Wouldn’t give me my food and pulled a knife on me. Reported it to Metro PD.
Will not be using uber eats at all
by Glitterboo1 on 2019/10/15 19:16
I used them once. My order was not delivered correctly it had missing items. There was no way to contact the driver before hand to let them know to make sure the extra items was there as Uber eats doesn’t let you actually contact the driver until they have already picked the food up and in their way to you. They applied a $5 credit because of this that I can’t even use. I was told that I have to still pay full price for what I order and after I receive the food and the delivery is complete then I must call them back so they can correct the funds. I don’t have time. I deleted the app. Definitely will not be using them again.
Ghost tips
by Rolo2490 on 2019/10/15 18:00
I attempted to order some food, but as I finished the order, your app cancelled the transaction due to the restaurant closing. Which is fine except for the amount for the tip not getting refunded to me. And being charged to my account. I tried to use your chat and express my concern to your reps, yet all I’m getting is an automated message back saying the ordered was cancelled. When I reply by explaining my situation. I get the same message back. It is not even about the money, but the fact that you shouldn’t be ghosting people out of their tips. Unbelievable.
I’d rather eat a bag of d&$s then order Uber East
by ManeofconstantSorrow on 2019/10/15 17:49
A hundred new fees. These are the aholes pushing gig culture and making millions while shorting workers. Oh yeah and they think they’re slick offering “promotions” after adding tons of new fees. The pharma bro’s of food delivery
Don’t waste your time
by b1430305 on 2019/10/15 17:35
Uber eats has gone completely downhill over the past year. There are a zillion other ordering apps . I would recommend pushing those .
Useless customer service
by Vigoss on 2019/10/15 15:23
I won't use the app because you have zero support to your customer you only have lame automated answers and retarded agents
Great if you’re into blatant human/worker’s rights violations
by Mr. Saturn_ on 2019/10/15 14:04
UBER eats treats “partners” extremely poorly and fails to provide proper customer service for when issues arise. The mistreatment of delivery persons is rampant especially in third world countries where ubereats takes advantage and pays people pocket change to deliver orders, often times on regular bicycles climbing significant heights on hilly terrain. These delivery persons then get punished when the orders arrive damaged or delayed because of the impossible route that should only be given to delivery drivers in car or on motorbike. Inhumane
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
No regard for the customer part 1 and 2
by Eight2theuniverse on 2019/10/15 08:16
So after the debacle on Monday where I waited 2 hours, got the wrong order, then basically no help from under eats customer service, I tried again. 1 hour 30 minutes of being strung along then cancel. The developer asked that I email them but clearly there is no way to contact them via email. I'll not use them again. Tried them again . Ordered at 11:30 they canceled at 1:20 . Wouldn’t let me cancel without a penalty but they can screw you around till 1:20!am with no penalty
Bad customer service
by shafios on 2019/10/15 07:37
They just won’t help over the phone no matter how loyal customer you are to them. Grubhub is the way to go
The worse
by albania93 on 2019/10/15 07:16
Waited two hours for my food, these guys don’t have a costumer service number that u can call and it’s a multi billionaire over priced company, never using y’all anymore, use DoorDash instead. Bye Felicia
??? why are the fees so high tho
by pupsies on 2019/10/15 06:39
a $7 meal became $16 bc of all the extra fees. the fee system was fine before... “small order fee” i only wanted a small order bc i didnt want to pay $37377373728923799999999999999 total fees if i bought $10+ items. guess i have to now lol pickpocketers smh shame shame $1.59 became with the fees $5.69 LOL i hate this app i hope it dies in the future
Fraudulent scammers
by HowAboutNot??!? on 2019/10/15 06:06
Attention friends!! Do not order anything through Uber eats. When we ordered our food it took almost 2 hours to get here and it gets worse. When our food arrived here cold, mushy and inedible we like normal people called to have the problem fixed. When we called we were talked over and were threatened to be hung up on multiple times and it gets worse. When we looked at the bank statements we saw our original charge but with five extra charges that were about $115 in total. We were never given a refund for anything at all. Decidedly I called back once again. Asked to speak with a supervisor and asked the supervisor if I could speak with her superior, which conveniently could never be reached at anytime for any reason. I asked her about the fraudulent charges and she informed me that she couldn’t see them on her end. I proceeded to ask her for the employee ID numbers of the reps I had spoken with previously because I was concerned that maybe one of them had stolen our credit card information. She then informed me that they couldn’t see credit card numbers at all and that their ledgers were nonexistent and refused to give me names or ID numbers. I asked her one final question that really should’ve been able to be answered but atlas it wasn’t. After being completely disrespected and given no information for anything she told me that she’s not allowed to disclose the specific criteria they follow when determining if food is in fact inedible. On top of all of that we never got all of the food we ordered. The only thing they promised to do was give us a $5 credit towards their services. In order to get the original order refunded we had to specifically contact the manager of the restaurant. As for the fraudulent charges we will be contacting the bank to peruse charges against them. I don’t want anyone dealing with this scammy company. As a previous customer service representative I can assure you that they did in fact have all of this information but refused to help in any way at all.
Great
by Britani🥰 on 2019/10/15 04:47
I liked it first time Also I love how you can see your driver
Very upset
by HappyFeetRican on 2019/10/15 04:06
So i order food about a hour and a half ago and then they said it was four mins away then canceled 😡🤬
Great app but needs better customer service from drivers.
by Siluna14 on 2019/10/15 02:56
I use UberEats a lot. Either at work or at home. I love the concept. The app is great and there are a lot of options of restaurants to choose from. I’m giving it 4 starts because drivers get worse by the minute. I always put very specific directions on how to find my home because I know it can be a bit confusing. Lately every single driver that comes to deliver doesn’t read it and they’re lost calling me and texting me because they can’t find the entrance. The calling/texting is not the issue at all. I don’t mind giving them directions, what really bothers me is that they give you an attitude. The last few times I have ordered the drivers have been rude and snarky. It really makes me think about it twice before ordering now because I don’t want to deal with the unnecessary crappy attitude.
Incomplete order
by hungry in irvine on 2019/10/15 02:46
we thought to order indian for dinner, 3rd day traveling by car... sounded amazing:) Only part of food order EVER arrived, also WITHOUT plates, napkins & forks for 2 ☹️☹️☹️☹️as requested at time of order:( Called restaurant... not helpful, said to contact UBER... no help from them either!!! VERY VERY UNHAPPY WITH OUR POOR EXPERIENCE☹️☹️☹️☹️☹️
Always canceled
by H Neat on 2019/10/15 02:29
Can’t remember the last time my order was accepted. Very frustrating almost an hour waiting then get notification can’t complete order. So many other options.
Delivered to wrong state and Not Refunded
by Smith1234848 on 2019/10/15 02:03
Uber eats delivered to my order to a different state and then wouldn’t refund my order or try to compensate their mistake at all. The customer representative was beyond unhelpful. I will not be using Uber or Uber eats again
Mr dahan
by jj meir on 2019/10/15 01:55
No napkins, no forks and mini portion My order arrive with over cooked meat I will say half burnt out I don’t recommend to order from this location
Unresponsive
by nikki095 on 2019/10/15 01:40
Their response to bad food is zero. They don’t really care about what their customers get.
Descompromisso e desrespeito ao consumidor
by Ubershitz on 2019/10/15 01:30
Alguns entregadores não se comprometem com o tempo estimado de entrega. Você se programa de acordo com o “tempo máxima de entrega” e esse é, muitas vezes, desrespeitado, passando mais de 1 hora do tempo previsto. Sem padronização de entrega e atenção ao consumidor.
Expensive
by Ndodmsjis on 2019/10/15 01:20
WAAAAAY too expensive. I always have to pay double the cost of the meal. A10$ meal will be 20$. It's hard to tip well when your bank account is cleared out. I recommend Doordash.
The amount of times I buy food and it never comes and I get reimbursed.
by JAY DOG 1234 on 2019/10/15 01:04
Get door dash or grub hub because this app is awful.
Not so much
by freds mom 11 on 2019/10/15 00:17
Delivery driver was precious.. we waited and hour and half for our order... wasn’t her fault... the food was cold..this was my first time to order like this... I am at the hospital with my son and didn’t want to leave him to go to a restaurant to get dinner... could really use some improvements
Quick and Friendly!
by God's Gift85 on 2019/10/15 00:00
I love Uber Eats everyone ate so quick and friendly. Haven’t had a bad experience yet and I pray I don’t. Keep up the good work Uber Eats!
Excellent but separate line for tip on credycard
by BusinessTraveller2 on 2019/10/14 23:21
I love Uber app but the tip is always billed to the card as separate line item. So I have to raise two different claims. This discourages me to tip the driver.
FAKE ADVERTISING.
by GianMonsalve on 2019/10/14 22:29
I wish to hereby publicly expose uber eats, or at least its South American brand located in Colombia for fake advertisement. While they clearly offer a code to be redeemed in a group of restaurants which they themselves have sectioned, the code would only work in 2 out of 5 restaurants. This is shameful, considering how they are possibly scamming people into ordering food with a fake discount code that was never supposed to work on the first place. Awful.
Good but definitely could be better.
by Sweet Daes on 2019/10/14 22:25
I would like the ability to search for specific menu items, such as places that offer soups, pie or onion rings without going into each restaurant menu that *might* have them. The menus of some restaurants also suffer from missing items just like the places’ home app, which is annoying. As a business it’s decent as far as the customer service is concerned, but having a service fee AND a delivery fee is pretty expensive, especially since most rates for delivery can vary. Those varying rates do not make much sense. Some places within a “reasonable” rate charge $5.99 or $4.99, and the closest restaurant in distance I have ordered from is $1.11, and that lowest rate had a tax on the delivery fee of 11 cents. The others did not have a delivery fee tax. I wish all that was explained better.
Seems impossible to cancel
by ya boy kek on 2019/10/14 20:03
I accidentally clicked order now and theres no option to cancel the order even though the help sidebar says there is. I contacted their chat and they tell me they can’t cancel my order without charging me. I HAD JUST PLACED IT! Not even a minute after the order went through, the restaurant accepted without giving me a chance to cancel. Literally as soon as I accidentally clicked order, the restaurant accepted and there was nothing I could do. Online support could not do anything for me.
I never received the 10$ on my first order
by Guilliverthe on 2019/10/14 18:30
I didn’t recieved the 10$ on my first order as it was offered, I contact Uber, because the attitude of the customers service I received I close my account and erased the app now I’m only use lift and via. Uber should separated Uber está and Uber tide app, cause I erased uber eats and along the Uber ride (you can’t separated)
Can’t believe they haven’t made this better yet
by Chris's Username on 2019/10/14 18:24
The whole ordering experience is so bad. Orders will be cancelled after 30+ minutes with no explanation, they have suddenly started to charge “service fees” and every time I talk to a driver they tell me Uber treats and compensates them like crap. Be prepared to be overcharged and underwhelmed.
Fraud
by pmwbronx on 2019/10/14 18:18
The app shows my location as an address i am not at but deliveries were done at MY address ... so basically any idiot who hacks my account orders whatever and i would never be able to contest the fraudulent charges since it seems my apartment on “bla bla avenue” is actually contained inside an empty warehouse elsewhere... crooks!!
Ordered was cancelled 4 times
by unhapoygrandma123 on 2019/10/14 18:17
Watching my grand babies and ordered food for lunch. The order was cancelled 4 times. I am deleting the app and will no longer give them my business
Lo mejor
by isaacbrito809 on 2019/10/14 17:23
Me encanta 😊
Hire “professionals” please
by Orangesnowcream on 2019/10/14 17:10
It’s great that a lot of restaurants prefer Uber eats. I get a lot of options because of that! But seriously need to hire people who are more professional, like yea mistakes happens but they honestly ruins the customers mood, time, and money not only that but to the restaurant as well as the Uber company! I had to deal with incompetent carriers who 1) was about to give away my food to the wrong person. Like why stop for some random lady?? Just drive up to the designated stop!! A lot of food? Yes it is but it’s A LOT of money WASTED! If you’re giving it to the wrong person! Wasting my time, the restaurant time, and Uber time! 2) gave me the wrong food what the hell? I had to wait 2 hours to get the dinner I wanted after a long day of only having a meat bun as my meal. Also find a way for us being able to contact support or the driver only through the app after some time! Like say hey you gave me the wrong food please turn back! Or like hey where’s my drink?? It’s not in the bag please turn around and give me my drink thanks??! Like these mistakes happen! I bet they happen aLOT. So if we’re able to stop wasting time and money on such incident would be nice.
Doubling orders
by Mildly dissatisfied... on 2019/10/14 15:46
I don’t order food to get it delayed and cold so that your drivers can make more pick ups and deliveries. If I pay over $20 for breakfast tacos it’s because I want them delivered efficiently. Your excuses for cutting costs with multiple deliveries is hilarious. This ends my “partnership” with Uber eats. Last delivery will be received and then my account will be closed. My costs with your company just became extremely low, how about non existent.
Jersey Mike’s
by herlukbel on 2019/10/14 15:25
Food was great, received it faster than we thought. Great delivery.
Horrendous customer service
by Horridcustomerservice on 2019/10/14 15:04
Had an issue on Sat with my order being order. Sent three emails not even a response. Absolutely horrid customer service, or should I say non-existent
Wow.
by SD Evo on 2019/10/14 14:48
Honestly, uber eats is a rip off. I was just scrolling through and seeing prices for places near me, i went to go hit my home button but accidently touched the place order button, NOT EVEN seconds of delay, i tried to cancel the order right away, uber eats wanted to charge me a service fee that was more than half the order... like how...? I barely even pressed the order button, the restaurant hasn't made anything yet but it says "the restaurant is finishing your order." HOOOW?? I barely pressed it and they're already almost done..?? I wish that was the service for every thing in life because that's blasphemy. I kept the order just because i'm not about to waste half of what the order was just to not get anything in return.. I've been having problems with uber eats not being on time before and now this, i wanted to give them a shot again but after this incident? That's the last straw, i'm over this app. VERY disappointed.
Uninstalled because of Customer Service
by CAFanTom11 on 2019/10/14 13:15
WARNING: the “free” delivery deals and promotions are not always honored and the terrible customer service reps are too stubborn to reimburse the measly $4.99 I was charged for free delivery. They also hung up on me. The app was immediately uninstalled on my phone until the company changes its support culture and policies
Bad Customer Service Ever 😡
by Dvlz3Bood on 2019/10/14 07:18
This is the most terrible experience I’ve ever had in my life. I had to wait too long for my order to arrive then my order was suddenly canceled then I had to deal with some unprofessional customer service representatives then I had to wait couple of days for my money to get back into my account 👎🏻👎🏻👎🏻. And they didn’t make sure to satisfy me and always end the chat before I even finish describing my problem .
Won’t use again
by Kekseu on 2019/10/14 06:53
Each time I have used this app there has been an issue. It doesn’t ask you to confirm address before finalizing order, so if you click to quickly without thoroughly reviewing your order it could wind up sent to the wrong address easily and once an order is placed you cannot change the delivery address. This happened to me and I cancelled my order less than five minutes after placing it and they were still going to charge me for the entire order claiming that the restaurant had already began preparing my order. I called the restaurant they had not even seen the order come in yet. I called under customer service and they did refund me after a somewhat lengthy phone call and cautioned me that if this were to happen again they would not refund the order. Any other time, there have been incorrect orders or items missing from the order. With the added expenses of using this app the order has at least better be right. I just basically paid double for an order that was not received and now not only do they not deliver the food that you were looking forward to eating, you might not be refunded and if you are it could be up to 24 hours before you hear back from them.
Horrible algorithms
by afrahrasheed on 2019/10/14 06:31
Placed an order and saw that the delivery address was some random house on a different road from mine with was randomly selected by Uber while I have my address saved , dunno why this random address should come up in the first place. Anyway since I noticed it , I canceled the order in less than 3 SECONDS after placing it so that I can place another order with the CORRECT address . But turns out apparently the restaurant had “started preparations” and I couldn’t place another order without PAYING FOR THE WHOLE MEAL THAT I CANCELED. Tried to report it twice, every time it said that they will contact me soon but it never happened and the funniest part is I can’t even use Uber to get cabs now. So dunno why they would make such a stupid way to cancel things and stop their customers from using their own apps.
If you have a problem don’t expect it to be fixed
by Nugga niqqa on 2019/10/14 05:50
I received an order which was totally wrong and worth less than what I payed for. Reported it and received the tip as an Uber credit for compensation. As if one dollar fixes the fact that I was ripped off. Will be using postmates from now on.
Food never comes
by m1234579947 on 2019/10/14 04:48
Food never comes
Garbage Customer Service
by M626gfrjfjvf on 2019/10/14 04:47
Garbage customer service. Ordered from a restaurant 40 minutes before closing. App said it was being delivered. 1.5 hours later food has not arrived. Called customer service (which is overseas) and rude. They explain order can be cancelled. Asked for additional compensation as it is now late and have to order form some where I didn't want. Customer service says they can not give any compensation, rude manager hung up on us. Complete Bs of a services
Worse f***ing service in Bangladesh
by Yousuf Silverback on 2019/10/14 03:38
The restaurant didn’t have food . but they can’t cancel order or have a help line to call so you pay full for no food . Wow ! The ceo would get punched if I see him ,F**king CONS
👎🏼
by cesar2373 on 2019/10/14 02:16
Order food and arrive after 3 hours
Check list for Uber drivers
by MEP0826 on 2019/10/14 02:08
Good service for the most part but I’m tired of most of the delivery driver not checking my orders and forgetting items. Sure we get a refund but it’s not the point if they are all ways forgetting to pick up the hole order. Uber eats should make the driver do a check list. I’m pretty sure some of the drivers keep items for them selfs and it’s unfair to the consumers and vendors both are losing out. consumer doesn’t get their items they ordered and have to order again and wait, and ask for a refund and hope they get it. And vendors lose out if they did send out the items and have to refund Uber eats or the customer.
Awful
by krisevan888 on 2019/10/13 23:47
I don’t know why this keeps happening but every single time I’ve order from Uber eats, they forget my drink ! EVERY SINGLE time and still charge me for it. I’ve order from many different places but they refuse to pick up my drinks.
He spilled it
by Vanessa 2849 on 2019/10/13 23:38
I ordered a vanilla caffe frapuchino from starbucks, and the whipped cream melted, and the lid wasnt closed right and it spilled. i was so excited to get my first uber eats, and this happens. the service took way too long, and too expensive for the service that i recieved. never ordering from here again.
Very unpredictable
by RachieRach1624 on 2019/10/13 23:23
Twice I’ve had the situation arise where Uber Eats would cancel my order after an hour of waiting because a driver couldn’t be found. I don’t think I’ve ever had Uber eats successfully delivered. I just wish Uber eats would try to do more in making sure a driver is available before making customers wait over an hour.
HORRIBLE SERVICE
by Rick Rodriguez in Cali on 2019/10/13 23:10
I ordered 5 Guys burger and the food HAD to have been ready. The App said “The Driver is picking up your food.” I looked at the GPS of the driver and she literally hadn’t moved in over 30 Minutes. 30 EFFING MINUTES!!!!!! I could have gone there, ordered, waited, driven home and finished half of my burger before she moved. Get it together, UBER EATS!!
Waits till I click order to tell my mobile number
by Ah Bl on 2019/10/13 23:01
is not supported. Pls just die.
Don’t expect a refund for inedible food
by Char-long on 2019/10/13 22:30
If food quality is an issue, you will not get a refund. No matter how disgusting or suspicious your food might be, they will take your money and not give it back. Don’t make the mistake of using this app. Other apps are CHEAPER, FASTER, and have more options. GO ELSEWHERE.
Signing up
by Madssssssssssssss.s on 2019/10/13 21:31
I’ve been trying to order but it keeps saying there is a problem.
Delivery fee was bad enough, now service fee? theft!
by M-N-R on 2019/10/13 21:11
Paying as much as $9 or $10 to have food delivered was already a bit of an overreach, but acceptable given it was someone’s private vehicle and the fact that I could get food from restaurants I love but don’t deliver. I would always add an additional tip too. Your new service fee is preposterous! Not only do we still have to pay a delivery fee, but now you charge a percentage of the food, so now I’ve paid delivery fees that are as high as about $9, and that’s in addition to the delivery fee! You get two stars because the service is appreciated. Had your prices remained fair, you would have gotten a 5.
worst
by Constantine0 on 2019/10/13 20:46
small order fee?????? the restaurants are disreputable
Always a problem with my order
by 05451 on 2019/10/13 20:21
Uber eats are rubbish. I’ll give gubhub a chance
Missing order
by fhdhdhhdf on 2019/10/13 20:17
I had ordered food from uber eats before and had little trouble. The last time I ordered I waited over a hour before the driver picked up my food. Once he did, it showed as delivered. Never received it. I got a refund I’m upset about the fact that I waited so long to not get my order when I could found alternative choices in that amount of time
The worst customer service I’ve ever got.
by E.L1989 on 2019/10/13 19:30
I ordered food and waited outside for the delivery partner for more than 15 minutes while he was trying to explain me where he is. I ordered pizza at the night and in the morning I threw up all I ate. It was horrible experience. Normally I never call customer support to complain but in this case I felt so up set so I decided to call. After talking to a representative and a supervisor I asked for a refund and Uber refused to refund only $27. Ridiculous . You lost me as a customer.
Horrible
by i hate uber eats now on 2019/10/13 18:23
They mess up my food all the time and blow it off
No promotions for existing users
by LBM1010 on 2019/10/13 17:56
My problem with uber eats is that there’s never a promotion for free delivery, and never offer promo codes for existing customers. Postmates usually has a couple promo codes every week for free delivery or some discount off your order, and they offer the “party” that allows you to get free delivery at current popular restaurants. Uber eats offers none of this. Try googling promo codes for existing users and you’ll find none. People like sales and promotions, a customer service business should realize this. Also, why the small cart fee for orders less than $10? You’re just dissuading people from ordering. When uber eats first launched it was extremely affordable and convenient, now it’s so much more expensive than it used to be. This is not progress
Worst customer service
by antoniorusc on 2019/10/13 17:48
Worst customer service
Options & Incentives Needed
by MrsElfreda on 2019/10/13 17:32
CONS: Not enough options, many repeats App set-up should be more user friendly Conflict process not client driven Cost $20 to get $10 meal PROS: Love option of No Fee Delivery when you share driver. Like the expansion of review/rate process Appears still evolving, but slow I order almost daily, sometimes multiple, but only when I want Point Burger do I use Uber Eats. Competitors are better. I would like that to change, but we’ll see what you do with this info.
Terrible
by Whitwhitduhhhh on 2019/10/13 17:25
Customer service garbage. I’m out of town on the last day of my business conference and I ordered on uber eats in Baltimore and i ordered it at 1251. It said delivery 115. Then changed to 125. Then 145. Then 155. Just apologizing that it’s delayed. No option to cancel. I will be on my way to the airport by the time the food arrives. And I have no ability to cancel or get my money back but I WILL dispute this and get my money back one way or another.
Use frequently
by kristina22atx on 2019/10/13 16:25
Have noticed worse and worse service, with more frequent delays. It will show an estimated time of 25-35 minutes and then, bc the driver accepts multiple orders and according to the drivers they can only see one address at a time, they may be right by your house and then drive to complete their first order across town and then come back to you. The time estimates are completely bogus. There is no admin contact person if you are having trouble with your order or have a complaint in real time. I am going to stop using this service.
Worst service ever
by Man, rub his butt. on 2019/10/13 16:13
Stole my money
Didnt get my food
by TomasPup on 2019/10/13 14:54
Ordered food, didnt get it, didnt get the refund either
Deleting Uber
by bavsbsndbsn on 2019/10/13 14:37
Uber agents are so useless!
Bring back “notes”
by ShikiBG on 2019/10/13 14:02
I’m allergic to mushrooms and there’s no “notes” option with the latest update so I can’t let them know about that. Please bring it back UPDATE (10/13/19): seems that some restaurants turned off substitutes in their menus that used to have them. That day I’ve tried 4 of them and they all removed it. Found it in other ones. I still think there should be a note for all restaurants for the cases like mine where people are allergic to certain foods!!! Bringing it back to 4 stars.
Log In
by Serria_jo on 2019/10/13 13:43
I already have an account but I got a new phone so I had to reinstall the app. When the app opens it asks to register but I already have an account so I obviously can’t do that. So I hit continue and it makes me continue as a guest but when I tried to pay it asks me to register again. There’s no log in button or way for me to sign into my account. So I have no option but to not use Uber eats. Good job guys!
Unexceptable breaches of service
by TomPTF on 2019/10/13 11:23
It is unacceptable that consistently uber eats accepts orders and then suddenly after over 30 min the orders are canceled. When a restaurant or uber eats (don’t care who, as i’m paying uber eats and not the restaurant) cancela, nothing happens. There is no impact due to accepting and canceling the contract. Which makes this a miserable service any who work at uber or affiliated restaurants should be ashamed of. We would accept this type of service in any other situation of out life. Imagine going to a restaurant and ordering and after 30 min being asked to leave and fo back to the seating line because of some random reason. You would never return. This is uber eats. A corporate abuse of the consumer. People who work there don’t care about delivering the worst quality of service ever. Restaurants who affiliate also don't care. Shameful!
Worst
by Stephanie linder on 2019/10/13 08:42
I couldn’t even change the order and the delivery partner couldn’t even be contacted. So I payed full price for an order that I never got and it was your apps fault for not having the choice to change address or contact the delivery partner. Definitely will not be using uber eats anymore and will go on to door dash.
Crooked cancelation fee
by Kabbott622 on 2019/10/13 08:34
I placed an order over an hour ago and the time kept getting pushed back because they couldn’t find a driver. I canceled because it was 2:30 in the morning and wanted to go to sleep. I was charged a cancelation fee that was over half the value of what it would have cost me. It’s messed up.
Worthless
by rob3438 on 2019/10/13 08:30
Grubhub is a thousand times better this app was designed by monkeys after accidentally ordering food seconds later it said there was a refund fee of 25 dollars for a 30 dollar order then I attempted to at least charge the address of course I couldn’t through the app, called support the support line for Uber Eats was no longer available eventually I reached out to the restaurant and got them to waste their time delivering the food I didn’t want to the right address. Worst app ever
Charged me and never got my food.
by jah850850 on 2019/10/13 06:56
Charged me $13 and I never got my food delivered. Feel like I got robbed...
Terrible
by affsbtfvbu on 2019/10/13 06:46
Estimate time was 40 minutes. It’s going on 2 hrs because they can’t “match a driver”. I tried canceling but since the restaurant has already made the food won’t get it back.
Taking my money.
by its-madelyn1304 on 2019/10/13 06:21
Okay so, this is a great app. The people are so nice and careful, but I don’t know why, but it keep taking my money and doubling the price. I ordered my food and it costs 13 something dollars. And then I come back and i check my bank and it charged me 14 more dollars. I didn’t order anything else. I’ll no longer use this app.
UberEats is TRASH!!!!
by Josh USMC on 2019/10/13 05:36
I would never recommend anyone use Uber Eats. Door Dash is a far superior applications & Uber should sincerely go out of business.
$10 coupon: eats-jeffreys1808ue
by ubopil105 on 2019/10/13 05:29
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
I can’t even order???
by kdawgfgg on 2019/10/13 05:00
It would not let me order anything with my card. Fix this
Ongoing delivery issue
by GworgiyAvr on 2019/10/13 04:45
I would like to share my experience. I order food from Uber eats door dash and other delivery services a few times a day. A few times a month specifically with Uber my food just doesn’t get delivered the driver keeps driving wrong direction probably eating the food I ordered. Dealing with customer service doesn’t really get you anywhere. They only can say sorry and cancel the order. Really not sure what that position even exists. I’ve had a guy sit 2 blocks away from the house for 35 min while I watched him on the app. I called support they told me he is 10 min away when he was 2 blocks down 25 min ago. Crappy service
Terrible
by familydavison on 2019/10/13 04:30
I place a order but I forget to change my address so one second after I place the order I tried to cancel it but when I called to cancel the order the guy stalled on the phone until the exact moment a driver expected the order and then told me I would have to pay for the order in full this company has some very shady practices
$10 coupon: eats-jeffreys1808ue
by ubopil105 on 2019/10/13 05:29
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
Faster than others but...
by Madi J ok ok on 2018/12/10 02:58
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
Glitchy App Costs Money
by Samurai1x on 2019/06/23 22:43
I recently had the most horrific experiences with this app that has made me change to using other meal delivery services, such as DoorDash. This Ubereats app tricked me into ordering from a restaurant with no delivery fee as part of their promotional offer. When I had used the option it turned into a financial nightmare. Not only did they not charged me a delivery fee, but the app was so glitchy that it ended up charging me twice with two different amounts for a breakfast that was supposed to cost about $30 ended up costing me $85 after all fees were accounted for in error. To add insult to injury, they added my delivery to a joint deliver and would take over an hour to to arrive. To even add further insults, they delivery driver gave me the wrong food item and gave my breakfast to someone else. So I ended up with nothing at the end but a bill for $85 in the end. However that wasn’t the end. When I had emailed their customer service over the app, they had no clue what was going on or why I was charged twice but for two different amounts. We had an ongoing back and forth email with screen shots going back and forth for the entire day before they could figure out what was wrong and promised to return my money. However when the money was finally refunded I discovered that the refunded amount was short changed of $5. I still have not received that $5 back to this day. Horrible app and horrible services all around on all ends.
How does this app have good reviews!?
by Patatana726 on 2019/02/17 20:56
One time a driver literally threw my food at the door when he got here. It was everywhere, all over my porch. The guy knocked a single time and before I could get up to answer; he threw my food. Months later; I tried again...my order took an hour and a half before...wait for it; it was cancelled! I’m a mother of a newborn and now I don’t get to eat today. It took an hour and a half for them to cancel my order because evidently they didn’t have available drivers. So I don’t get to eat. Shame on this company and I recorded the convo with Leonard as well as his supervisor. I will be playing that call for my followers on social media. DO NOT SUPPORT this company! They do not care about their clientele. I’m truly disgusted with how they’ve handled things. Thank god for DoorDash and Favor!! I’ve had nothing but problems with them, but gave them additional chances because, hey! I’m a nice gal. These people shouldn’t be in business. Notice the app says age 4 and up can use??? Why are you people allowing five year olds to order from you without their parents consent! I’m making it a mission to turn as many people away from this company as possible.
App is good, but could be improved
by Jbarkley13 on 2019/09/24 04:06
The biggest problem I have with the app is that when you open it, it does not default to your current location. It defaults to your last location where you placed an order. This makes it easy to make the mistake of placing an order for food that may not even be in the same city as you. Not a big deal, if the cancellation policy wouldn’t allow the restaurant to charge you full price for an order that you know you will not be able to receive, irregardless of how fast you realize your mistake and cancel the order. I cancelled an order IMMEDIATELY as it was placed because I noticed my mistake as the app was placing the order. It charged me full price for my order even though I cancelled within 2 seconds of the order being confirmed. When I called customer service, they were able to see that from the time I placed the order until it was officially cancelled was 12 seconds. They said the restaurant was already preparing my food. Give me a break...They ended up giving me a refund as a “one time courtesy”, but I was told they would never extend that courtesy again. Simply ridiculous. The app should always default to your current location, or at least verify your address is correct when placing the order. I realize the mistake was my own, but why am I seeing menus from restaurants in another state when I open the app??? Please fix this....
Not always Uber’s fault
by b.phli on 2019/08/12 17:38
I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.
Terrible App
by ch.steph on 2019/08/01 18:43
The Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time.
MUST READ TO SAVE MONEY!!!!!!
by Real Person Like You on 2019/08/07 14:42
Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ .
Great application, climbing prices
by MistaWondaBread on 2018/12/23 19:02
The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
Tried to fixed my own problem, but instead got punished for it - thieves.
by IDK Jonny on 2018/08/12 21:03
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Ridiculous customer service!
by txuhvkdkuxgjdkyd on 2019/03/09 01:33
My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again.
Horrible customer service
by Slot addict 2013 on 2018/03/11 19:19
I’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer.
No help at all
by Gamer girl 4595 on 2018/01/25 01:19
Last night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again.
Uber Eats PR
by Whileichange on 2019/09/25 13:20
Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
Terrible customer service
by Haojun Xu on 2018/05/13 17:49
I had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service.
App works well but customer service is horrible
by Tealeaf06 on 2019/03/03 17:41
The app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered.
*****User Beware*****
by akskchaka on 2019/06/22 09:10
Im not one to ever write reviews but this app had made my blood boil. I had placed an order for Mc Donald's and realized that i had the wrong delivery address. So i went straight to the support section and read that you have to contact your “Courier” and inform them that you had placed the wrong delivery address and that the courier would bring the food to the correct address. I didn't think much of it since i live close to the delivery address. I had contacted the courier and she was very rude and insisted that if i wanted my food that id have to go to the original delivery address to pick up my order.I agreed to meet my courier there because it was my fault for the incorrect address. So not 3 mins into driving to the delivery address my order was cancelled. Seriously?? I was right up the road from where the delivery address was. I admit it was my mistake of not checking the delivery address but i had told my courier i would meet her there. Poof!! 40+$ down the drain!! She didn't even give me at least 5 mins to meet her there. I have never had an issue with Uber Eats until today. Ill go use grub-hub instead. Looks like me and the other Tons of people using this app have issues with Uber Eats. Do yourself a favor and don't download this app Or you’ll suffer the consequences like me and the other tons people that had a bad experience with Uber Eats. Trust me, You are saving yourself from a-lot of headaches and frustration!!
Cannot do their job - never using again
by caecaecae1 on 2018/12/02 21:03
I will not be using uber eats again. Today when we placed an order it was going to the wrong address - so I cancelled it. Tried again and the address was wrong again somehow even though I changed it. So, right off the bat something is not right as it shouldn’t be so difficult to change the destination. After finally getting it right on the THIRD order, I was charged for all THREE transactions. What I learned by speaking with customer service on the phone is that - uber eats does not do know how to do their job correctly at all. When you cancel, they do not tell the restaurant. Isn’t this the entire job of this app? To connect with restaurants? I mean, the order was communicated to the restaurant in the first place, but uber eats does not have a system in place where they communicate the cancelling of an order. And no, we didn’t get the “prompt” telling us we’d be charged even if we cancelled. And also, WHAT?! Why would you ever do that. I guess it’s because you don’t care about your customers. So thanks but no thanks. Terrible app. And on top of that customer service wasn’t really helpful at all since they’re just reading off of cue cards (although they were nice). So when I tell them I’m an unhappy customer. Wouldn’t they do everything to try and make it right? Nope. Oh wait, on top of even THAT - the order we got was wrong. Guess the driver got hungry on the way.
Unable to Tip!
by JenniS123 on 2018/09/14 03:09
My husband ordered Ubereats the other night and there was NO tipping option. He was asked to rate the restaurant, but nowhere did anything asking him to rate or tip the driver. If there was an option to tip somewhere- he could not figure it out. This is a great app otherwise, but we want to be able to tip our delivery driver! This is especially concerning since we both also drive for Uber Eats. I will have entire days where nearly everyone tips me, then I will go weeks without one tip. There is usually no middle ground. Uber support copies and pastes answers into emails and phone support says there is nobody to directly speak with about this concern. I am in Facebook groups where literally hundreds of people experience the same thing- it’s a given that there is a glitch with tipping on the app.. OR something else is happening with our tips. I’d like to assume positive intent and that it’s just an app glitch. Luckily I have my Masters degree and a full time job and work for Uber on the side. If this were my full time job I’d be looking into talking with the Better Business Bureau, local news, writing petitions, lawyer, etc. Not being heard or validated by Uber is maybe more frustrating than anything else. There will likely either be no response to this comment, or I’ll be told to email someone and then will get a copied and pasted answer. No thanks. I would, however, welcome a phone call with a real person. Thank you!
App is designed to accidentally place orders that you can't cancel
by ighosh on 2018/04/03 04:34
I never write app reviews but had to because this app is very poorly designed and uber's customer service will be unable to help you so don't bother downloading this app. The green bar at the bottom of the screen that says place order is very poorly placed. I was trying to add something else to my order and was going to delete what was already in my cart when I accidentally pressed that green bar and placed the order with what was still in my cart. Within literally 15 seconds I attempted to cancel and McDonald's had already accepted my order I guess so I had to call support. I spoke to someone within 3 minutes of placing my order. And the representative said he couldn't cancel. He was asking me what I had wanted to add to my order over the phone which was ridiculous. It was like I was on a time crunch to tell him what I had intended to do before the driver picks up my order. I kept arguing to just cancel the order so I can place the order again with what I actually wanted. He said he couldn't. I ended up on the phone for almost an hour and spoke to a "supervisor" who sounded exactly like the other guy who both said they couldn't do anything for me. Within the time I was on the phone my order of the food I didn't want was delivered. Do not waste your time on this delivery service. There are others out there with much better customer service.
Has potential but needs a lot of work
by Ghvne on 2019/09/30 06:34
App frequently crashes or is down, have tried to order a handful of times over the past couple months with only one success. Lots of bugs with scheduling times other than ASAP as well. Function could be much improved by improving the pickup option. The option for pickup exists but since the app design is centered around delivering to your door it's really difficult to use in this way. Say you wanted to get food on your way in to work. The option exists to schedule a pickup, however it's all location based. So if you wanted to explore what options are available on your way to work there isn't a great way of doing that, you just have to start with your address, or your work address and random addresses in the middle and Google the options that appear based off that to determine if they're actually on your way or not. Time and labor intensive. What I picture for the future of this app is an interactive map that shows participating restaurants. Then you could visualize which are along your route and explore their menus. If this were incorporated it would open up huge new possibilities for use, acting as a sort of broker between food and consumer instead of merely a delivery service as it stands now. I would use the proposed app much more than the delivery service as it stands now.
Needs customer service improvement
by ChrissyKnowsAll on 2019/07/14 01:20
I use to be a very frequent customer and was always impressed by how diligent contacting customer service use to be whenever there was an issue with my order; however, the last time I did business with Uber eats I was very disappointed by the level of customer service I received when I reported an issue. My courier could not find me with me living a large community although I gave detailed instructions. I could tell the courier was lost and I tried to call the courier to further direct, but there was a language barrier since the courier did not speak English. I had to wait an additional 30-40 minutes before the courier finally found me. By the time the food arrived it was cold and soggy. I reported it to customer service and requested a refund, and the representative I was working with kept blaming the quality of the food on the restaurant and didn’t issue me a refund. I find it hard to shift blame on the restaurant since had the food arrived at the expected time the food quality would have been in tact. That was months ago and I haven’t done business with them since. I wish the company trained their staff better to understand sometimes its best to take a short-term loss for a long-term gain with retaining customers. Especially since I’m afraid to admit I was placing about 10 orders a week. Way to burn bridges Uber eats!
Prices are getting ridiculous!
by Moniqelixi on 2019/04/21 08:15
I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
Terrible Customer Service
by MorgannJay1017 on 2018/07/13 00:11
UPDATE: Since UberEats refused to remedy this situation, I contacted my bank and they reversed the charge. Now, one month later, UberEats is holding my account and payment information hostage and refusing to delete my account. They are trying to re-charge me for the order and will not delete my account until the “outstanding balance” is paid. What a nightmare. I used UberEats for the first time last night and will never use it again. I ordered some food from a pizza joint 7 minutes away from my house at 8:30pm (after dinner rush). And deposit the estimate being 40min, it took more than 1h10m to get here. The food did not get picked up from the restaurant until 15min after the restaurant’s posted closing time. It took the driver more than 20 minutes to get here from a restaurant 7 minutes away. Upon arrival, sauce was spilled everywhere within the bags and everything was COLD. Not lukewarm, cold. We just moved and don’t have appliances yet, which is why we ordered food in the first place. We had no way of reheating the cold food; though not UberEats fault but we shouldn’t have to re-cook the food we ordered. I used the “get help” button from the order page and was emailed back today. The customer service rep apologized but said there was nothing they could do about it. Don’t waste your time or money with this app like I did please. Try Postmates or Grubhub if they’re available in your area.
Bad Customer Service
by Adriandreamer on 2018/04/18 00:05
I placed an order at Mcdonalds for 3 Spicy Mcchickens. Mcdonalds called me back telling me they had only regular McChickens at that location. I accepted the McChickens and called Uber Eats customer service to inform them that there would be a price difference because the order had changed to regular McChickens the customer service agent proceeded to try and tell me the price was correct and insisted that the price was because of delivery charges and tax when I clearly saw they are still charging me for 3 spicy McChickens. I try to explain to him again why the price is wrong but instead he placed me on hold in the middle of me talking with no reason or explanation. I waited for about 5 minutes and hung up and called back I asked to talk to a supervisor where the supervisor didn’t even feel concerned about what happened and just told me that they would take care of the charges on my receipt. I check back 3 days later and the charge was charged to my bank for the spicy McChickens and the order was never fixed. I am beyond livid at Uber Eats and will never order from them again I urge you to never eat with them either. Support staff is incompetent and even the supervisors. Update: I don’t understand how they have a “5star” rating on the app I was reading through reviews and 7 out of 10 reviews were 3 stars or worse for a few pages I scrolled through they must have paid off the App Store to get this rating.
Worst experience with this app
by akhilkadali on 2019/06/08 17:04
I placed my first order on UberEats and placed the order accidentally without all the items I wanted to order. So, I cancelled it immediately(within seconds) to add more items. They charged me for the item that was cancelled. When I checked with the customer care and said I was just trying to add more items, they said since the restaurant accepted the order they cannot issue a refund. The agent suggested since they started preparing it( I don’t know what they prepared in seconds) I should just go pick it up in the restaurant. So, I go to the restaurant and they say they never started preparing it and since we cancelled they never charged me for anything. It’s UberEats who charged me. I call UberEats back and tell them that they did not start the order, they kept me on hold for 20 mins to call the restaurant twice(while I was in the restaurant and finally tell me, they still cannot refund me. What I don’t understand is if the restaurant did not charge me and did not prepare the food and there is nothing for us to pick up, why did they suggest me to go pick it up? And if the restaurant did not charge me, it’s UberEats who charged me the amount and why did they do this if there is no service or food provided? I never wrote a review before but had to write one for this because I had such a poor experience. I never had any issue with other apps and will never use UberEats again.
Horrible customer service
by rwd82 on 2019/03/21 19:52
I have been a faithful Uber customer for years. This afternoon I ordered using Uber eats and when the delivery woman got to me she did not have my order. I was sitting there sick with my door open trying to understand the delivery woman who was obviously on the phone with a friend and did not speak English. So I was so confused and trying to figure it out while she was raising her voice. I called restaurant and the Person on the phone let me know that she had come but they told her to wait for a second to pick up order but she left without it and it was waiting there at restaurant! I’m assuming he was as confused as I was trying to articulate this with This women who was not paying attention and that could not speak English at all. When I wrote into Uber eats they said the delivery driver said she tried it call me and I didn’t answer. Which was a lie and they said they could not refund. I was furious I even asked them to call restaurant because if they did they wouldn’t realize it never got picked up. I even write to Uber eats right after and ended up ordering more food after not getting the first order which they could see as well! Needless to say After being such a long time customer I will never use Uber eats again! Back to grub hub it is. So dissatisfied and truly disappointing customer service. Will also not be using Uber transportation and will be telling all my friends.
PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if
by Tamwee on 2017/11/28 19:07
I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
Customer Care
by Lumpiachiken on 2019/02/26 19:16
It was my first time ordering from Uber eats so I was a little bit skeptical. Even though my first experience was bad, because I got the wrong order Uber eats handled the situation well and professional. This review is for customer care and the way they handled the situation. I ordered Mexican food from one of my local Mexican restaurants but they got my order completely wrong, the only thing right was the fact I got my Spanish rice. I ordered 2 wet burritos which was 17 each but in fact I received 2 regular burrito with no sour cream, no cheese, no sauce on top of the burrito etc. Going through the trouble of having to pay the most expensive food item on their menu and receiving just a plain burrito with just meat and the usual was quite tiresome. But with the help of someone at Uber eats they handled my situation with out most care to their customer. I will still be using Uber eats because it’s convenient and the fact that they care for their customers and their consumers. Not sure who helped me but I’m glad you understand the quality of good customer service. If they hadn’t fixed my issue I’m sure I wouldn’t be using this app again.
Unbelievable
by quiteupsettingifypuaskme on 2018/11/11 07:14
I have never in my life seen a company who won’t work hard to get paid. This is the first time I’ve ever called customer service in an attempt to settle a transaction where I was told “there’s nothing that can be done.” My problems first began when I tried to place an order. I went to submit the payment when an error screen appear telling me I couldn’t because I owed on that card from another account. I only have one Uber account. Ubereats. I attempted to update my payment options. No dice. I uninstalled and reinstalled the app. No go. So I finally call Uber in an attempt to resolve it. I spoke to a very condescending representative, resulting in me asking for a supervisor. I explained it twice and was told I don’t owe anything. I asked why I wasn’t being allowed to use the app, and was told that they don’t know. I asked what could help resolve this because if I do owe money, I’d like to pay it so I could order. They told me that because I don’t owe anything, there’s nothing to be done. So basically I’m blacklisted from the app without any valid reason. I warn you; if you plan on using ubereats, do so at your own risk; because although I don’t owe anything or have any outstanding issue, these freaks at customer service will not allow me to use their service and have a convenient method of ordering food. Don’t bother calling them with an issue because they FAIL COMPLETELY at solving problems.
Customer service is non existent
by david F s.fla on 2018/12/09 01:24
I have had horrible experiences on 3 straight occasions each one worse than the previous. This service is ridiculous. 1st time I place an order. And an hr of the order being confirmed the food never changed status. I called customer service and they said food was ready and waiting on driver. 30 mins later they say the restaurant hasn’t finished preparing food. After almost 2 hrs I had order cancelled as it still wasn’t ready. 2nd time after a few months when I decided to try again the food was prepared in reasonable time. Driver picked up the food and drove half way to my house to deliver. Then turned around and drove home. Comes to deliver 45 mins later with food cold and rubbery Tried today for 3rd and final time almost a year later. My daughter typed in the goods she wanted. Accidentally double ordered something. I hadn’t had chance to order remaining food for myself and my son. The order button was pressed and instantly clicked to cancel. Cancellation was refused and it said contact customer service. I did and they said they called the restaurant and sorry couldn’t cancel as the food was ready for pick up. This was literally within 2 mins of the accidental button pushed. Customer Service didn’t care one bit. This company could be convenient but the service is so horrible and they are so big that they don’t care. NEVER AGAIN
Amie is incredible and deserves a promotion.
by Pres. Jonathan Taylor Thomas on 2019/01/31 07:25
I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
Horrible customer service
by Chiyoko Pope on 2019/02/17 20:43
I accidentally placed an order and immediately “cancelled” the order due to over pricing. What I thought would be an easy task quickly turned into a nightmare. I had been transferred to a “support team” that provided everything but support! I spoke to one agent that said she can give me a “refund” only if my food is delayed with delivery. I explained the order had JUST been placed and instead of her calling the restaurant to see if the order had been prepared she went back and forth with ways to try to make me keep my order. I asked for a manager and she said there are no managers she is her own manager. Later, she then transferred me to her “manager” Dell who didn’t care to hear anything I had to say he just wanted to read me their script and policy. I was the transferred to James who was no help and lacked empathy right before I was transferred to Leo who was the rudest of them all as he hung up in my face after I told him my order had been delivered yet spilled. He told me I have to send a photo which was impossible as I’m at work and have no access to a phone that I can take pics with to send him a photo.. furthermore they have all made this a long drawn out nightmare. I will NEVER order with them. I told Leo I’ll report them to BBB and he said ok. They have no care or understanding of what customer service is customer service is providing great SERVICE to your customer!
Highly disappointed
by tesshel on 2018/05/25 05:07
I work in a restaurant that is on ubereats and I will have to say that I am very disappointed not only as a restaurant partner but as a person who uses the app. The drivers are mostly all late to pick up and drop off food. Costumer support does a poor job in fixing mistakes. For instance, I had a driver come in and grabbed only half the order. But when I called customer support to have the driver either return to our location or if another driver can be sent, they not only did they not send a driver but they patched me to the customer who wanted his money back. Unfortunately from my end we can’t give him any money back because he paid through this app not with us. Another incident was when a driver came in an hour late to pick up an order and was very rude to out takeout and host stand when he was informed the order needed to be remade. An incident I’ve had outside of work was when I placed an order of two simple items and when I tried to cancel because I had a family matter come up, I was told that I had no choice but to wait for the order and I won’t get my money back. Not only that was the driver went to the wrong location and was angry with me when I wasn’t able to walk three blocks away to meet them for food I didn’t even want anymore. I wish there was something good I can say but sadly I can’t find anything good about the app.
Terrible customer service
by scrap777 on 2019/02/09 15:16
I’m a good about to be platinum on Uber I love Uber Drive but Uber Eats is the worst. I was looking through the menu while at work I placed phone in my pocket for 1 min 2 tops to speak with a customer of mines. I pull the phone out my pocket it said an order went through and was being prepared so I quickly press cancel but it makes you call (so called customer service) I tell the guy please can you cancel the order that was just placed he goes on about this and that then wants to asks me questions and “do you have any questions “ I say no please cancel before order goes through he said hold comes back and say you will be charged $5 they “ made order waiting on driver “ but my app says they are still preparing it any way he said he was just verifying that I want it cancel??? Cause I will be charged $5 I said yes cancel he comes back 2 min later and say I will be charged $18 something for the total order I’m like well I don’t know what it is but if you’re going to charge me the whole amount you might as well send the food I’ll give it to someone I don’t even know what it was ordered so now I’m robbed of $18 and no food delivered who does that in a business I’m debating on using Uber for anything after this but I never had issues with the drive I don’t know I’ll update after I make a complaint with higher management then I’ll make a decision
It was good until
by Tjheart1126 on 2018/12/14 15:47
I had been using this app for almost 2 years, it was great wonderful fast deliveries, drivers were friendly and what an amazing variety of restaurants to choice from. It wasn’t until I recently placed an order where my dislike and uninstallation of the app happened. I place an order and it was less then 1 minuets that I canceled it, I’ve done that plenty of times before but this time I receive a notification as I’m canceling telling me they are going to still charge me almost $50 (usd) for food I’m not getting because the restaurant started preparing the food. I called customer support so fast to get a better understanding, when I tell you the operator was actually justifying the restaurant claims that they already started making the food, I spent over 10 minutes trying to get them to give me a refund to still in the end be told if I REORDERED FROM THE RESTAURANT I’LL BE GRANTED A REFUND! (Which I had to do) Just like the rideshared service when you summit for a ride if they haven’t dispatched a driver out you will not get charged a cancellation fee, especially when it’s less than a MINUTE. What’s making me uninstall the app is because there is no logical way Uber and that restaurant can justify to me how almost $50 worth of food was made in a timeframe of less than 1 minute of it being canceled. NOBOBY SHOULD HAVE TO GO THROUGH THAT! IT’S A SCAM & UBER SHOULD BE A SHAME OF ITSELF.
Late ASF
by KirkAlert912 on 2018/05/14 05:57
Placed my order at 12:48am Driver picked it up at 1:00am I literally live 5-8 mins away from restaurant. After waiting patiently and seeing where my driver is I saw that he was driving the opposite direction from my house. The original ETA after it was picked up was 1:06am after seeing where he was going the ETA changed to 1:40am. I tried calling the driver multiple times to see where he was going but no response what a “surprise”. Then I called up support to cancel my order and get a full refund but they told me since it was already being delivered I couldn’t get my refund. They told me if my driver doesn’t show up after the ETA of 1:40am I can call them back to possibly cancel my order and get the total refund. Even though the original ETA was 1:06am the further the driver drove the longer the ETA of course common since right? Well after talking to support and getting more upset the driver called me back telling me there was a roadblock and got searched which is total BS. He was moving the whole time, also I just drove through the area where he turned off at no roadblocks at all in sight. I doubt police would or could setup a roadblock within 15 mins of me just being there especially on a Sunday night at 1:00am. Total BS driver probably made other “plays” while delivering my food. This is my first and last order from this app I would not recommend this to anyone 👎🏻
Absolute SCAM
by Maria66$ on 2018/08/27 19:06
DO YOURSELF A FAVOR AND DONT USE THIS APP. I’d give this app and company NEGATIVE STARS if I could. They constantly mess up my orders, the delivery drivers constantly deliver to the wrong address, and they make you PAY for things you didn’t receive because they can’t prove you didn’t receive them. It’s absolutely chaotic and ridiculous, DO NOT USE THIS APP. Literally ANY other delivery app is better and has the same amount of restaurants on it and they actually CARE about whether or not their customers are receiving what the PAY for. You’ll be FLUSHING YOUR MONEY DOWN THE DRAIN if you use this app. All of these people leaving 5 star review must have only used it once or have been paid off. I ordered 2 rolls and two sides with a few sauces from a sushi place and I waited forever for my order and received ONLY ONE ROLL AND A BOX OF SAUCES. Because I’ve had similar experiences where my order was not complete or not delivered AT ALL, they told me I STILL HAD TO PAY FOR EVERYTHING. I gave the driver and the restaurant the worst reviews, told them I didn’t receive more than half of my order, and now I’ve flushed 25$ down the drain which was supposed to be used for my lunch this week. I’m a VERY broke college student, but I don’t mind paying when I ACTUALLY RECEIVE MY FOOD. It’s an absolutely ridiculous company that doesn’t give two rats about their customers and hires drivers that steal food and lie about it.
Refund issue
by Rodo113 on 2019/10/15 08:22
I tried to cancel an order 3 seconds after placing it and the app rejected my request saying my order was being prepared.. in 3 seconds? I spoke with a male representative who canceled the order and said I would get a “full refund”, he never told me that the tip I gave had to to be edited through the app to get a “full refund”. Also they only allow a 1 hour window to edit tips. My “full refund” would take 3-5 days? So how would I have known to edit my tip if the representative didn’t tell me? I noticed a different amount being refunded so I called and spoke with a female representative. She kept talking and wouldn’t listen. She said I had to edit the tip through the app and that they can refund the tip. I asked why when the order was canceled and a driver never picked up the food. She said I can still do it on the app, I told her I cannot and that the 1 hour window expired 24 hours ago. She said she fixed it on the app and I should see it. I didn’t believe her and asked for a manager. She refused to transfer me to one. After 10 minutes of begging for one I got fed up and terminated the call. Since I’ve tried to get the refund and they keep trying to navigate me through the app so I can talk to a representative. I tried that but got nowhere! I keep trying to speak with them through the app but they refuse. I’m done with Uber everything. Disappointed consumer.
Remember that the restaurant workers get nothing.
by Mountainfoxvintage on 2018/04/10 20:45
I use Uber eats when I really have to as a last resort like when I'm sick or can't leave the house, but because I am in the restaurant industry I see the OTHER side of Uber eats. The side where the prep workers have to make 3x the prep and get the same amount of split tips they always did. Where the line workers work twice or thrice as hard and there is no tip option on Uber for them to look forward to. A lot of people in the restaurant industry rely on tips for life, and Uber not making that an available option is really messed up in my opinion. Do you guys think the drivers are the only ones who do the work? Maybe think about the people actually making the food. A lot of restaurants "pool" tips or the front of house tips the back out etc. But either way- if you gave the OPTION to tip the restaurant it would probably have a huge effect on the food and speed etc. Basically kitchen workers are working tenfold for free for Uber at this point. I know it's a capitalist game and whatever, but a huge chunk of Ubereats is super unfair. My body used to hurt a lot less before Uber, and I am making the same amount I was always getting paid. But Other than that, sure! The idea is great and it's a good option in a pinch.
Never Again
by NotHappyAndHungry on 2019/02/13 06:01
Sadly I can’t give this a 0 start rating, which is what it deserves. It’s not the app, it the actual company. Yesterday, we tried to order food from one restaurant. An hour after ordering, we received a call saying that the restaurant was closed. Nothing on the app had indicated this, even though it had multiple others shown as closed or not currently delivering. This happened after the app said that they had confirmed the order with the restaurant and that it was being prepared. Today, we tried the same place after calling the restaurant to make sure it was open. An hour after ordering, we called the restaurant again because the app said it would still be another 45 minutes for our food. They told us they never received the order from UberEats and when the driver had shown up 30 minutes prior to our call, they had said they could begin the order. The driver replied ‘No, I’m going home.’ We were not notified because the restaurant still had not received our order. We called UberEats and after they confirmed that the restaurant never received the order, they basically said ‘Sorry, we’ll get that canceled for you’. Our car isn’t working currently, otherwise we would’ve saved the delivery fee and gone and gotten it ourselves. Two days in a row and basically ‘Oh, sorry, we’ll cancel that.’ is all we got back.
Terrible - deleting all Uber apps NOW!!!
by frustratduser on 2018/10/23 21:37
I placed an order at 4:45 pm. My order was confirmed and scheduled to arrive at 5:30 pm. At 5:45 I searched the app for a number to call to ask what was going on with my order. No number to be found... Then I called the Restaurant and they told me my food was under a heat lamp and has been there for 30 mins. The manager took my number and called Uber Eats and called me right back to let me know they had no driver in route to get my food. Now it is 6:30 pm. So I hit the cancel button on the app and all of the sudden a phone number pops up, so I call. Some guy answers the phone to tell me there are no drivers in route and he isn’t sure when there would be someone available. So, I told him I needed to cancel and how disappointed I was in the service and his response was “OK.” Then I lost my s@&t! I’m like “OK!?” I used to use Uber several times a month and have now deleted the app for Uber eats as well as Uber for a ride. I was treated horribly and stuck making my family a meal by scraping together random stuff at 7:45 pm, once I got off the phone with the man from Uber. I should also point out that this IS NOT the first time an order was cancelled after ordering and waiting over an hour. Glad business is so great for you that you feel the need to treat your customers like garbage. I hope you get kicked out of Austin again! I’m out!
A giftcard or voucher for bad service would go a long way
by ATLmama514 on 2018/04/23 00:51
After waiting over an hour for what was supposed to be a 20-30 minute delivery from a restaurant I could've driven to and from in the same amount of time, my order was canceled because "no delivery person was available." do you think someone could've figured this out BEFORE it updated 3 times (to a longer time) and then said "slight delay"...giving me no indication of a delivery issue. after calling once an hour passed, i was told it was about to be put out for delivery and to call back to see if i was eligible for a time wait compensation...moments after hanging up my order was cancelled. so i called back and told the new person what had happened and they said i could be refunded but no other compensation could be made. basically an hour and 20 minutes of a waste and me and my husband and small kids waiting for our food and now having to go out and get something else (we'd been out of town=no food at home, hello, reason for uber eats) and they say sorry i hope you can get something faster next time...yeah right!!! if you want to keep your customers, so what starbucks or chickfila or any GOOD company does and give your customers a voucher or gift card (even instacart gives out $5 when they mess up an order!). it will go a long way, farther than a half-hearted "sorry" aka too bad so sad.
Horrible- no way of modifying
by ann1928 on 2019/04/01 01:38
Hello, I’m very surprised and shocked that Uber eats is able to get away with this... my husband and I had my whole family over and chose to order in from Uber eats it’s 10 of us and as we were reviewing what we had so far, my husbands finger accidentally hit the order button and it automatically submitted the order. Immediately, we wanted to cancel and there was NO option to do that. Within 30 seconds we called the service line and they told us there was nothing we could do because the restaurant wasn’t picking up. If we wanted to cancel we would be charged for the order. Our order only had enough for 3 people and there is 10 of us. I asked if there was any way to add to the order and there was no option. The only way was to place another order and pay another total of $15 for deliver and “service” charge. We ended up eventually connecting with a supervisor and after 30 min, they finally told us they’ll take it off as a one time thing. But now our guests were 15 min away with no food. We had dinner an hour late that night. Really shocked Uber doesn’t have a better way of communicating with their restaurant partners and we have to pay the price. Really making me thing about these new apps- they seem to make things more difficult when they’re supposed to be making things easier....
Is it really worth it?
by Reno9731 on 2018/03/21 00:24
Don’t get me wrong I really do enjoy the convince of the app and that’s why I’m at least giving it a few stars but I’m starting to believe the convenience is just not worth the head ache anymore. My first and biggest issue is the inconsistency of the app itself. There are a few restaurants that I really enjoyed ordering from on the app until Uber decided that they were “too far away from my location to deliver” Why?? It wasn’t too far last week? So now I’m left with half the restaurants to choose from from when I first downloaded the app. My next issue is the lack of communication between the restaurants and the drivers. Shouldn’t the drivers be checking the orders before they leave the restaurants?? I have had more orders then not show up completely wrong or with missing items. There was one time in particular where practically the entire order had been messed up and I called the restaurant to inform them, not asking for anything, just wanted to make sure they were double checking every order and got into a 20 minute argument with the girl about how the tickets don’t show the customizations when they stapled a receipt to the bag that showed all the customizations I put in in BIG RED LETTERS!! I finally just hung up her! I think it’s time to find a new food delivery app.
Screwed by Uber eats
by JavierM... on 2019/08/26 00:45
First off it’s been a while since I’ve used Uber eats, it tends to be more expensive but it was an emergency and i needed food, on this day it seemed they had the best cheapest rate so I tried to order a combo meal from jack in the box. The Uber eats app does not list combo meals only individual burgers. I put in the notes that I wanted a combo meal hoping they would just charge me the difference like other delivery apps would do. As I was ordering I realized that the location I chose was too far away so I CANCELED the order before confirming any order and it displayed on the screen ORDER CANCELED then it immediately took me back to the main menu. I reordered the from the closer location. To my shock I was delivered both orders (neither was a combo meal, just the burger) and of course I was charged twice! I called customer service and explained everything as listed above, I guess he didn’t listen to a thing I said because as he started looking into it he started saying things like “it shows here that you made two orders from jack n the box, did you order from two locations? Uh YES. “it shows you received two orders already did you receive two orders? Uh YES, that’s why I’m calling. He placed me on hold then came back to tell me they could not give me the order because I did not cancel the order and the food was already delivered. I lost $12, they lost a customer...
Terrible App Complete Garbage
by mike1937 on 2019/02/05 16:05
Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
Delivery
by Jazz2293 on 2018/09/15 22:42
I usually have a pretty okay experience with Uber eats but today I am disgusted I ordered from Popeyes and I was supposed to receive my food within 20 min I ordered from this restaurant because it was under 30minutes, I did not receive my food 45 minutes later I called they said a carrier just picked it up my main concern was my food being cold. He said he I had any issues call back so I did because my food was cold. I called back the representative blamed it on the carrier and restaurant and in so many words told me to leave a bad review for the carrier and restaurant. So I ask to speak with a supervisor she asked me why, so I told her once again then she preceded to tell me a supervisor was going to tell me the same thing so I asked once again for a supervisor. The supervisor asked what was going on so I explained again and told him I do not thing it is the restaurants fault my food was ready but no fevers were clearly in the area it did not state this when I ordered either, he told me I could only get half of my money back, fine I’m tired of fighting with them at this point. I go to check the app and now all of a sudden it was the booking fee is $6.99 because there aren’t carriers in the area I only paid $2.99 this was not on the app until after I called so how is half my money back fair at this point? I’m disgusted, I feel cheated, and disappointed.
Fermented tea
by cloudbody office on 2018/09/10 20:08
I would never use fermented tea again. I ordered was slow to be delivered it was over an hour. I ordered a hot latte and a Chia putting the Chia putting needs to be eaten with the utensil. There was no utensil included in the order no napkins no spoon nothing when I called back to fermented tea to ask about a utensil I spoke with Todd could call to confirm the order earlier and he said oh I was going to add it but then didn’t and I said well how my going to eat the Chia pudding and he said well you will just have to find a spoon somewhere. He didn’t know I was in a hotel because I gave them the address and the room number and he had very little compassion about not having a spoon he even laughed I asked if you could send one no response. I understand not wanting to send someone I don’t know a block and a half with a spoon but he should’ve thought about that when the order went out and have a little more compassion when asked about it instead of laughing I will never use them again ever and I will tell everyone I knowNot to bother ordering from them. I will also let the front desk know that this would be a very bad suggestion for anyone who is staying here at the hotel wanting a cup of coffee or latte etc. really laughing at someone for wanting a spoon????? I give them a big 👎👎👎👎👎 Todd gets his own 👎👎👎👎👎 for his particular style of customer service.
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