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Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
Your Website
by Frontier Rare on 2021/05/11 02:40
Have been a Frontier/Midwest/Republic member for 25 plus years. Your Website and app are really cumbersome and non user friendly. I can list a multitude of factors, but is non relevant. Your need to take a page from Southwest, United and Delta to name a few or airline websites and apps that make a reservation seamless and comprehensive. Have noted this issue for years to your o line and app tech team, but no change. You should look into improving your tech side sooner than later. Just another reason not to fly Frontier. Regards, Dennis Fotiu Traveler.
Unsatisfied customers
by Hanif914 on 2021/05/11 01:42
Okay okay I
No assistance
by RoadDogFarAway on 2021/05/10 18:46
Down loaded this app to my iPhone - no issues there. Went to review “my flights” booking data. App asked for last name & confirmation code/number. Entered requested data - response from app was - “unable to retrieve booking. Please verify booking information. Dismiss” All I wanted to do was make sure I could get my mobile boarding pass via this phone. So do you have to wait 24 hrs before your flight just to see your data? Doesn’t make sense, I know with the United Airlines mobile app, one can view that data at any point in time. Also could not find anyone to assist me or point me in the right direction. HELP PLEASE
Agent
by NaePili on 2021/05/10 05:25
The agent was very rude to many of the customers waiting in line to check in their baggage. I was waiting for a wheelchair and I witnessed the agent’s sarcasm and hostility. I strongly believe that if this agent cannot conduct herself in a professional manner perhaps she should find a new line of work that doesn’t include working with the public. She cannot work under stress. A lot of times, individuals working in this field don’t realize that the passengers are the ones who are paying their wages in this industry and that we as passengers should be treated with respect and not hostility. She was African American in her 30’s or early 40’s I listened to other elderly passengers next to me in wheelchairs question the agents ability to work with the airlines. My flight was boarding at 10:45 A.M on May 8, 2021. I took my luggage to the counter at 9:15 AM as I checked in the night before with special assistance, seating, carry on and baggage for both my husband and I. I waited over an hour to get wheelchair assistance to my gate and was not able to stop and buy snacks and drinks prior to boarding. I did not get to my gate until 11:00 AM. Plane was scheduled to leave at 11:19 AM. This flight was such a horrible experience and I am not someone who normally complains. I understand individuals have good and bad days but the agent was way out of line the way she approached passengers in a hostile manner, sarcasm and putting the passengers down especially when the kiosk read, “see agent”. In which a passenger told this agent but she ignored the passenger and started talking about passengers in front of other passengers. This agent definitely needs to be gone. It’s obvious that she doesn’t enjoy her job or working with the public. I highly doubt that this agent is grateful to be employed. Perhaps she feels it’s “JUST A JOB!” If that’s the way she feels and thinks than perhaps she does need to
App is terrible. Have had bad experience with their web platform as well
by K!NZ on 2021/05/08 23:14
I've had flight randomly disappear, customer service said that I canceled my flight when I never did. The app also quits frequently and says error and makes me start over. I had to start over three times to book my most recent flight. They are the only airline with a reasonably priced flight on the days that I need it. Otherwise I would've flown through someone else.
Easy
by RAM7880 on 2021/05/07 06:41
Easy to navigate
Breezy Beck
by breezy Beck on 2021/05/07 03:42
I could not add my travel ID on the website. I have to call. 😟
Password reset
by AZ Mooner on 2021/05/06 04:45
IIt took hours to get this handled!
Great App
by Queen TP on 2021/05/06 01:19
I’m so used to flying Frontier and I love the ease of the app every-time! Thanks for consistency!
Frontier and personal data
by DRM-1 on 2021/05/05 18:45
The app on mobile is frequently erratic. Personal data, which should include Discount Den info, creates new data without the current data being transferred. This makes the user guess which data to choose from, if given a choice.
Baggage
by massagegirl7$ on 2021/05/04 14:41
You offer cheap flights but then charge for baggage. Not cheap.
I don’t like them
by Grace Wilkie 123 on 2021/05/04 02:17
Horrible
Card
by YTOWN BROWN on 2021/05/01 21:39
Don’t bother with credit card offer. Muddled deliberately to take your money. Usury thiefs.
Best app
by alexsantos1973 on 2021/05/01 19:11
Fast and easy to used I love this app
Precio
by uoxnuz ai ir tdp on 2021/05/01 15:38
Precios bastante económicos Gracias espero que mantengan esos precios
Amazing airline great prices
by Pattitta2018 on 2021/05/01 14:42
You mAke it possible to travel! Affordable! Thanks! 🙏🏼⭐️⭐️⭐️⭐️⭐️
KTN
by Al october on 2021/04/30 18:01
website check in won’t add TSA re check on boarding pass. have to keep calling to fix.
Good app
by Fabián azul on 2021/04/30 17:08
Very good appa
Misleading
by donnmg on 2021/04/30 16:30
Boy can prices go up
Worst app in the world
by Ethank123 on 2021/04/29 03:55
Worst app in the world not user friendly cant even log in since it says my password didn’t work then it says it did now when I log in with the pass word it says was fine it wont log in for what reason?
Horrible airline
by frank8888098 on 2021/04/26 21:29
Worst airline I’ve ever given my money to
To Philadelphia
by Yvette Tara Agosto on 2021/04/26 12:45
Good Flight
Will hold you hostage
by over it 3000123 on 2021/04/26 04:07
Want to sweat next to strangers on metal seats?! Want to be held hostage for unknown amounts of time? Want to watch it take 20 minutes to open a dang door?!
Longing for Portland Maine
by BevVB on 2021/04/26 02:28
So enjoyed the non- stop Denver to portland Maine flights pre covid. Please bring back these nonstop flights to Maine and Massachusetts. From a homesick New England gal!
Frontier
by lmhoutrnchjfrjbvhjb on 2021/04/25 15:00
Here early and ticket agent not here to check in bags . Ridiculous
Waste of money
by It's just me 1 to 3 on 2021/04/22 19:46
Back in February of 2020 I bought my first comets fro this airline, 3 tickets to Denver before everything was shut down. I ended up having to cancel my trip because of Covid in April and requested a refund. They gave me frontier credit that would expire within a couple months. They send me an email asking if I wanted to turn the money into frontier miles (worth more and would expire at later time). When I was ready to use my miles I was told that I never did the exchange and had lost my refund because I didn’t use it within 3 months DURING THE MIDDLE OF THE PANDAMIC! Pathetic.
Horrible I’ll never fly again with this airline
by Antoinette Harper on 2021/04/22 05:57
MThe flight attendant were not friendly, I traveled with a layover and was neve me charged for my bag until my flight back. The service was not friendly not even the pilots .
Good times
by allnntaken please lol on 2021/04/22 00:41
Every time we look at other airlines frontier always comes through for us we really enjoy the people and the friendliness and the ease of booking thank you frontier.
Carry on!
by jonchavez on 2021/04/20 18:10
To pay for a carry on it’s completely ridiculous. They should let people know that before promoting very low prices that tickets end up being almost normal price with all the add-ons 🙄.
Good Deals
by Roxcitychick on 2021/04/19 16:01
I have flown on Frontier a couple of times and experienced no problems. They flight attendants are always very pleasant and helpful. The prices with frontier are WONDERFUL. I will always check to see if Frontier flys where I’m trying to get to😁
Web
by TerryandAndy on 2021/04/18 22:17
4 times trying to purchase bags, seat. Not showing Very frustrating
MIA/BOS
by energia electrica on 2021/04/17 02:42
Fantástico con esta app, felicidades !!
Not flying Frontier again
by KenFlo0114 on 2021/04/15 19:48
I think it’s stupid to have to buy carry on when other airlines, like Spirit, you don’t have to. Unfortunately Spirit didn’t have the dates I wanted to fly, so I had to flyFrontier. Next time, looks like I just won’t be flying. I’m not spending $65 for a backpack that barely holds anything anyway. Ridiculous.
Flight
by ernisa on 2021/04/15 02:09
Ttt
Not even water
by L.dayne on 2021/04/14 18:16
I certainly wasn’t expecting much, the last time I flew but we did not even get the tiny individual water bottles.
Booking at Frontier
by NQ1957 on 2021/04/14 02:09
Second time I used this App and I am very pleased with it. It is very ease to use and I love it! Thank You!
My experience
by nita41510 on 2021/04/13 23:45
Hello ... Staff was very courteous.. flight was pleasant... but they charge for every thing .. including & water .. or snack .. Any kind of bag .. over 8” you r paying for ...
Lost my account!
by andrea_mre on 2021/04/13 04:01
A caveman app! Need a lot of improvement and updates. I tried to reset my password and app assured I wasn’t signed. I had to create another account.
DO NOT. I REPEAT DO NOT USE THIS AIRLINE.
by .Anonymous... on 2021/04/13 01:01
Delayed my flight three hours that was supposed to leave at 7:30 pm. It was then delayed another hour and a half set to leave at midnight and not reaching my destination until 3 am. This is unacceptable. I should’ve listened to the reviews I read before booking my flight with Frontier. This is your sign to not book with Frontier know matter how much of a deal you think you’re getting. It is absolutely not worth the headache. They gave an option to get a full refund so I did that. Hopefully the money actually gets back to me.
Good service
by Ebis Yusuf on 2021/04/10 18:32
Good service,patience with the passengers, and moreover cheaper and convenient. I really enjoy flying with Frontier Airlines.
Not user friendly
by Anaih2007 on 2021/04/10 00:10
It seems weird that I have to log in when I’m booking through the app and already logged in.
Very happy
by ronald martignetti on 2021/04/09 14:58
Great airline at good prices. I can’t afford to stay home. Keep up the good work.
Confusing
by psacevedo on 2021/04/08 14:48
Upon selecting Perk options for seat, baggage and carry on, one thing is what it’s offered and then charged twice as much. I imagine it includes the round trip, and I hope so.
Horrible Customer Service
by Spinal Bear on 2021/04/07 16:17
Frontier has terrible customer service and their notification system in the app is non-existent. They automatically canceled a return flight of mine with zero notification and then refused to compensate me. Stay away!
Web site
by Boiler Steve on 2021/04/06 22:00
Not user friendly... not enough options
Title
by 181 Fremont on 2021/04/06 21:53
Frontier is like that teacher that everyone hates in school, but when you get to her class, she’s actually really nice.
Awful airline
by Bryguy handy on 2021/04/06 19:11
You think it’s a good deal until you have to pay for just a carry on. The seats on the plane are so uncomfortable... basically like the bleacher seats at a ballpark. Carry on bag cost more than the flight itself. Definitely not clean or sanitized between flights. Don’t give you a wipe to sanitize yourself as “the other” real airlines do. Don’t see how this airline will survive. One time is my last time.
Multiple stops
by jjthejazzjazz on 2021/04/05 23:39
I was slightly confused why there was two sections of times at first. Not easily understandable
Great price tickets!
by Chino.pr21 on 2021/04/04 00:06
Smooth flight and all the staff on my flight to Minnesota were amazing!
Easy peasy
by JennyOnTheBlockof2804 on 2021/04/03 17:22
Very user friendly app - 2 thumbs up.
Seats expensive
by abdskskskdidid on 2021/04/03 06:02
Ss
Nickel and Dime For every
by U High 5ing MF on 2021/04/03 00:13
Your charges on EVERYTHING is ridiculous! I despise your airline!!
Terrible airline in general
by tom22383745183628362837474?;!; on 2021/04/02 21:01
Terrible airline
TSA broken
by jds311 on 2021/04/02 12:38
Never adds my TSA pre-check, even though my known traveler number is stored in my Frontier profile.
Personal item only go to check in at Airport
by rorikoch1 on 2021/04/02 12:33
I travel with a personal item only no carry on or baggage claims. However, I always deal with my on app boarding pass being declined at security sending me to the frontier check in at the airport. Frontier is trying to make the process difficult so people shy away from only using personal items. So save grief check in at the airport check in so that they can see you only have a personal item and get your boarding pass from them. Beware**The on app boarding pass won’t work to get through security if you have only a personal item. Frontier blocks it so you can go to them and show them you only have a personal item. It’s a hassle but saves money. Why frontier offers you to take a personal item only if they’re going to “throw a fit” if you do is puzzling.
Charged twice for seats
by 2656d on 2021/04/01 10:23
I bought the perks package when I bought my tickets and selected my seats. The app charged me again for the seats and gave me much worse seats.
Ms Michele Dunn
by portlaw on 2021/03/31 16:53
I am upset the computer would not let me in to my Lions Den account that I bought last year I paid $106 for ticket instead of $86 what’s the problem
Non stop is the BEST
by Mackermom on 2021/03/29 00:55
Appreciate the fact there is no lay over Providence to Ft Myers.
More appropriate name
by NeverAgainFrontier on 2021/03/27 13:22
They should change their name to “Cattle Car Airlines”. First airline I’ve ever flown o where the “stewardess nazi” goes through the plane maki g sure you’re in your “assigned seat”. Flight we were on had several empty rows of seats but we were forced to sit in our assigned seats since we didn’t pay the $50 up charge. I thought no assigned seat meant no assigned seat.
Difficult
by Wikl not take bockname on 2021/03/26 18:57
Difficult app to work with espy if trying to book two or more people or to use points
Lost my luggage no information on my luggage being found
by Grow47 on 2021/03/26 14:48
My
Booking
by Privatemessage on 2021/03/26 00:29
Richie was a great helper in helping me with all my questions.
In Flight Service
by gmaof5myloves on 2021/03/24 01:01
I recently flew Frontier on an almost 3 hour flight. They currently have ZERO in flight service. Had I known ahead of time, I could’ve properly prepared. They only offered water for $2.99, after I asked. I am accustomed to paying for drinks and snacks, having nothing was AWFUL.
Ski report
by Mdenni11 on 2021/03/21 23:58
Charged double for a ski bag and boots. Not happy.
Thanks
by Roseinkelet on 2021/03/21 21:05
Thanks for your good Service,I will buy Tickets for all of my Family and Friends in your agency.
Waiting
by ƙյɾօտտ on 2021/03/20 19:19
Why would folks with no luggage to check have to wait with folks who need to check in luggage for boarding passes!? Mexican security was more helpful to process than Frontier employees...
Great price but many more charges
by jgms006 on 2021/03/19 09:59
I found a great price to flight but there was a few additional changes that were available and needed to get since I was flying with my children
Could be easier
by TJDailey420 on 2021/03/15 20:55
Retrieval is complicated on mobile app. Not all fields open. If I am logged in shouldn’t have to enter confirmation number.
Miles Redemption Fee!
by CM13owen on 2021/03/15 10:18
A $50 Miles Redemption Fee - are you kidding me?!#?
Put me on the wrong flight
by Others78 on 2021/03/13 21:43
Put me on the wrong flight
100% disappointed
by Ysbwevevwne on 2021/03/11 23:15
they made me pay an extra $55 to check a bag because the app was not working. it has been days and the app still is failing. incredibly upset. will not fly with them again.
Signed in app
by ProfessionalPleaser on 2021/03/11 01:05
It’s very complicated signed my account. All the temporary passwords don’t never work.
Boarding pass disappears before it’s time to use
by Gaberoids on 2021/03/10 16:48
When you checkin, they make your boarding pass accessible via app. But multiple times, by the time I get to the flight gate, the boarding pass is gone. Not even the frontier people boarding the passengers can find it in the phone. They have to print a copy of a boarding pass on the spot. Such an unnecessary hassle for such a critical function. User experience with navigation is not so smooth compared to other airlines. Accessing flight’s information requires some search and extra attention. I think this problem has to do with the graphics/colors. But mainly with the fact that the current/next flight is not the first thing that shows on the screen when you first access the app
My fathers funeral
by Elaine Raneri on 2021/03/10 15:03
I want to thank Frontier Airlines for making our plans as smooth as possible. My father passed away and this flight is to fly to Florida for his funeral service. It’s been great that everything has gone so smooth on this part of our trip as it makes it easier to handle what we are going thru. Thank you! Audrey
Use credits
by Art Batson on 2021/03/09 12:44
Site doesn’t allow you to use pass $credits when booking
Good👍
by aviason enthusioust on 2021/03/08 02:53
Ok
Not Happy
by dickD3345 on 2021/03/07 03:39
The charge for a carry on bag is outrageous! Won’t fly with Frontier again!
Great App.
by PawnGuu417 on 2021/03/07 00:10
The app works flawlessly and is very easy to use. Hope the flights go as wells
Better than southwest
by better than southwest on 2021/03/04 21:52
Great for easy trip planning. Along with last minute business trips, all around great service and never a disappointing experience.
Auto Fill?
by Lousy App 9999 on 2021/03/04 20:48
I would have rated the app 5 stars except it doesn’t allow auto fill for information like name address and payment.
Congrats
by Joseph Khanh on 2021/03/04 18:04
It’s fast and comfortable. Good job!
Incredible fees!!!
by Twinlife92 on 2021/03/04 15:15
First and last flight on Frontier. Charged twice for some random carrier/airfare of $22.33. Checking bag and carry-on bag fees ($115) were nearly double the cost of my one-way ticket ($69).
Very user friendly
by Resonfex on 2021/03/02 21:26
I’m liking this new Frontier app for its user interface that allows easy access to all services.
Worse airline
by USA iPhone User on 2021/03/02 03:34
Never had worse experience on an airplane then with Frontier. Never again!!
Request
by PoetaBoy on 2021/03/02 02:38
Please make a widget for your trips
Does this app work
by JRocks! on 2021/03/01 13:47
Does this App actually work for anybody remember the first time I used it I was able to download my boarding pass save it to my wallet on my iPhone it worked great it’s never worked like that since then I can’t find my ticket I get logged out too quickly before I could scan them from the website then I’m standing there in line holding it up trying to get it back on please make the app work seriously going to start flying through somebody else
Worst staff and worst service
by jehsuejsbsj on 2021/03/01 05:25
Doesn’t pay to fly with them. Their staff are not trained well. Their flights are dirty and their service is even worse. I fly a lot and frontier is worst I’ve ever seen.
Awesome
by Az-Havasu on 2021/02/27 20:13
Alway have great deals , and booking on your ap is a breeze
Discount den/ flight price info not
by tommysolid on 2021/02/27 16:28
Abb
Not happy
by tyicvjdtukvsxb on 2021/02/26 03:20
You won’t send email with new password so I can get my miles
Super deal!
by Castorino & Pagano Production on 2021/02/26 02:46
I’m super satisfied with the deals I got with Frontier !
Fees out the wazoo
by Vanessa920 on 2021/02/25 22:39
I will never fly frontier again. Was charged extra fees plus 55$ for a checked bag and 55$ for my carry on. Be prepared for your cheap ticket to cost more than you intended
Mile Redemption OUTRAGEOUS COST
by Jaz0308 on 2021/02/24 02:49
Airline mile scams people wirh high fees just to redeem mikes.
Horrendous experience - TWICE!
by Nagarajk08 on 2021/02/19 03:30
How can a flight get canceled on 2 different occasions, don’t even want to explain, it’s of no use. Horrible airlines, horrible customer care, don’t even care to travel! Forget customer experience, no courtesy to even email me that they canceled my flight, I had to figure it out myself while trying to do online check-in.
Love Flying Frontier
by Socobluesky on 2021/02/19 01:24
We enjoy flying Frontier! Have used them for years! Low cost and affordable for domestic budget travel. :)
Misleading
by Pendejo1 on 2021/02/18 22:23
I purchased flight flexibility and when I used it, it turns out Frontier only honors the fare cost. Of course, the fare cost is only a fraction of the cost to fly since Frontier itemizes absolutely everything. A waste of $59 dollars spent of flight flexibility. Re-booking ended up costing me just as much as booking a new flight, and it would have been nice for details such as “your seat is not included in your new cost” to have been reiterated at the time of making the decision. It was a surprise at check in. I don’t feel taken care of at all.
Great Experience
by bv_kc on 2021/02/18 02:19
I had a great experience flying Frontier Airlines from Ft Myers to Syracuse. I felt they go above and beyond to provide a great safe flying experience with low cost prices.
Safe and Cheap flights!!
by live life with trave on 2021/02/17 19:38
Always great deals running and flights are smooth and clean go Frontier you guys are awesome. Thank you for affordable travel.
App
by markgmark on 2021/02/17 17:04
The app is not always clear what it want you to do
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Do Not Use APP For Boarding Pass!!!
by DoGraK on 2019/11/13 02:01
This app cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. I checked in online few hours prior to my MIA to PHL. I have TSA Pre check, when I got there, the app would not load my flights or find my boarding pass. This used to happen at times, the app would have forget who I was. This time, it was critical and the app kept giving me an error. Come to find out, other passengers on the same flight had the same issue. We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!! We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!! To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). They found it yet 5 days after my flight and I am still waiting for my bag back. I will never FlyFrontier again. Do yourself a favor and print your boarding pass or at least take a screenshot. Better yet spend a little more and travel with a real airline in peace.
Ripped off - app is misleading
by Josh-in-Denver on 2019/08/26 02:15
Careful about being mislead by this app like I was today. Yes, you can check into your flight early, pay for your baggage, and pick your seat. However, there is a catch-22. Frontier attempts to sell you a package deal that includes a checked in bag, carry-on, and the ability to pick a seat, but makes it seem instead like you’re signing up through the app for an account. I made the mistake of going through all these motions without realizing that I was buying a package deal. How I really got screwed was when I showed up to the airport and the attendant let us know that our “carry-on” items were small enough that we wouldn’t have had to pay fees to bring them aboard. I later inquired about a refund for those two items and was told that they could not do so because I bought it as a package. I feel so ripped off! If I had just checked in my baggage at the airport and taken a randomly assigned seat, then I would have spent maybe less than $60 instead of $120. Frontier is bordering on committing fraud with this app and I’d even recommend that Apple yank it from the store so nobody else gets scammed by it like I did.
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Delayed flights and Dirty Seats
by LLT in SJ on 2019/07/10 01:52
I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded. An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!
Frontier
by K912007 on 2019/12/17 18:54
Hi once a passenger is on the plane the service and condition of aircraft is similar if not better than other airlines. The booking , the bag and seat fees, availability of representatives, your fee for only a 24 hr fundable change or cancellation is poor and lack of scheduled flights, rates Frontier below Southwest which also started building its frequent customer base calling itself a Discount airline. It is silly to assume passengers , other than one day business persons , fly without luggage or families who need to sit together. If an individual needs to get to point A to B without any luggage , Frontier is a good choice. If it flies on the days convenient to the airline. I hope that as you make more and more profit, Frontier will consider allowing one piece of luggage free per ticket booked , or free seating and for the 15 $ fee allow changes or cancellations at least up to a week from departure. Thank you for a friendly staff and fresh operating aircrafts.
Fraudulent carry in fees on correct sized bags
by RippedOff-- on 2020/01/18 19:34
We got charged $120 without any notice on our card after flight. Called and was told because gate charged us for carry on bag. Had only 100% measured and double checked dimensions bags that fit the personal size requirements. They did not check or tell us and just charged. When i explained on phone that this was a mistake they said sorry our policy does not allow refunds and gate agents decision is final. When asked to confirm what measurements gate agent noted they cannot provide which obviously I know because gate agent never measured. Gate agent assumed and charged at will without any mention of such charge at the gate. I could have proven in 5 seconds at the gate that my bags are correct size. This is downright fraudulent way of stealing money from customers who are following every rule and then hiding behind policies and refusing to fix. Both agents and those that allow such rules should be ashamed as your simply thieves. Unacceptable.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Awful app, awful company
by Darkcow12345 on 2019/07/31 20:31
App is useless - things that sell you something work fine, things that are meant for “customer service” - I.e. paperless boarding passes, customer service sections with usable contact information, etc. - just don’t work. Good luck talking to a customer service rep if you don’t lie and tell them you’re calling to buy something. The “feedback” form tells you it will take 10 days to get a reply, and the customer service number provided in that section literally tells you it’s a nonworking number if you select the feedback option. So much for the app. The airline is even worse. The people you deal with are rude, the check-ins don’t open unless it’s convenient for the airline and not you, and they are 2/2 in delaying my flights so far. When there are problems the app/company issues mean you can’t get help. I’m telling everyone I know not to fly Frontier under any circumstances.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Terrible customer service.
by Roan the Realtor on 2020/10/13 16:08
We had to cancel a flight due to COVID. They finally gave us a credit for the flight but it has to be used within three months. Most airlines give a year to use it. Although I paid for the ticket, they sent the flight credit to my niece (the travelor, without sending me a copy). When I called to asked if I can use the credit on file, she told me the the three month flight credit already expired. They would not could extend it even though I had an emergency situation. The representatives were not helpful at all. They repeated the same scripted lines over and over again. I was finally persistent enough to be passed to a supervisor, however they basically say “tough luck.” The three month credit expired during the summer while covid was still rampant and We feet They should give a year to use it for people who need to fly, or at least make a special exemption now and then since three months is a ridiculously short time to try and go anywhere in these times my would not fly unless it was an emergency. They did not care that I had an emergency situation and would not even give me half the credIt. They are terrible to deal with. I was also a Discount Den member but it made no difference whatsoever, so I am canceling the membership. I hope this information is helpful.
Expensive and non-accommodating!!
by b4Spokane on 2019/08/26 21:11
Very frustrated to learn, after booking, that any luggage you have has a fee to take with you. They charge more for a carry on, then checked luggage and you’ll be the one carrying and handling your own luggage. And, if you didn’t check in prior to the flight, it will cost you even more! So the deal we thought we were getting, money we were saving, ended up costing us more, than booking with another airline. Which we would have had more accommodation, and no extra fees! There was no complimentary drinks or snacks, every thing had a fee!! Then to make our flight even more unenjoyable, the flight was delayed 4 hours!!! Even the people at the customer service desk were unhappy and unfriendly! Nothing about this airline was enjoyable! The experience was way over priced, too many extra fees, never again will I fly Frontier, and pay for this highly overrated experience!
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
So glad I have minutes
by geomyla on 2019/06/03 15:51
Last night I called Frontier spent 51 minutes waiting for an agent until I FINALLY Hungup. Called for assistance this morning for Web. Support waited another 25 minutes. Spoke to an agent that I could barely understand. Then being put on. Hold for couple of minutes each time, at least 7 times. Now before the payment there should be an area that shows where to insert a past credit there is none on a IPhone., she wanted me to rebook the reservation on my pc but when I got to the price it doubled another problem is the Works price it changes each time from $79 to $98. That isn’t fair. Needless to say I will look elsewhere for future airlines reservations. Thanks for allowing me to vent.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Incompetence at it’s finest! Zero interest in their customers!
by CeCe_2323 on 2020/12/09 15:16
My wife booked an online round trip and followed the instructions on the frontiers website for carry on bags and made sure that our bags were no bigger than what the website described. When we arrived at the check in counter the lady which you can tell she hated her job mentioned the bags were to big which I did not have a problem with. She made pay again for check in bags and gave me a number to call for a refund for paying ahead for carry on bags. When I called the number they barely spoke English and transferred me to 5 different reps, made me repeat myself and then told me they weren’t refunding me any of the money I paid twice for and they was no one else I can speak to....Paid the card off and now looking for another airline’s card that knows how to do good business and knows what there doing!
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
The worst customer service!!!
by dissatisfidecdf! on 2020/07/16 14:54
The worst customer service I have ever dealt with!!! I’ve waited over two hours on the phone numerous times trying to speak to one of your customer service representatives only to have someone pick up that can’t speak English. I think your tactic is to keep people waiting on hold so they just get frustrated lose their money and are unable to communicate with someone that can speak the language properly. Your website and app are not user-friendly, numerous flights and times that I have tried to use credits it does not allow me to do so. Your obnoxious Robo automatic emails are just unacceptable. Also, I don’t understand why you request everyone on the plane to wear a mask but allow passengers to drink and have snacks and remove their masks... it makes no sense! From the beginning to end it was an awful experience.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Disappointing
by frontier can do better on 2019/06/10 20:39
The website is an easy way to purchase tickets. Unfortunately, there is virtually no way to correct an entry. After making an error, I contacted Frontier. The initial agent I got a hold of did not understand the issue, did not understand the language, and did not want to help. The second agent cited policies and then said they wouldn’t apply but would give us a credit, but never modify the website. After 46 minutes, trying the website and going through two operators who were confrontational, did not communicate well, and we’re not willing to understand, I did get the problem fixed with the third person. It was a simple issue but frontier made it very hard. Disappointing
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
A most horrible experience
by BadFrontier! on 2019/09/12 20:09
I tried to check in online hours before my flight, and the website have an error message when it got to giving me my boarding pass. I go to the ticketing desk for them to issue me a boarding pass, mind you you I already checked in. And the horrible staff told me I already missed my flight, (this is 50 minutes before the flight) and insisted she has to put me on another flight, 8 hours away, meaning I get to my destination in the morning next day, risking missing my meeting and wasting my hotel accommodation. Plus she insisted she won’t print my boarding pass until two hours before the flight which means I’ll just be sitting down at the desk area for hours unable to go inside and eat or anything. NEVER ever, Frontier again, even if there’s no more airline on earth!
Perfect for my travel needs!
by Sam Fleischer on 2020/12/10 22:56
I fly to & from Omaha & Denver several times a month. It’s a quick 50 min. flight. Frontier’s rates are cheap, the app is easy to use, the discount den is well worth the annual expense, I make up for it within two flights, online check is easy, I go straight to the gate, unlike United who makes you go to the ticket counter and check in if you don’t have luggage (a complete inconvenience, your being punished for not having luggage & for not paying the additional fee!) I highly suggest Frontier if you travel short distances on a regular basis.
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Flakey App - Frustration on Multiple Fronts
by GaryRud on 2020/01/26 15:42
I don’t fly Frontier often but on this most recent trip, there were multiple times where I put in my name and confirmation number and it said that it could not find my reservation. Other times it did. (Before you think I fat-fingered it, I copy and pasted it from my confirmation email each time). I was forced to go to the website to check in which showed that I still had a balance for seat upgrades - when I didn’t. I called them and after 4 minutes holding, I heard a terrible screeching noise and eventually hung up. I called again and after being on hold for 12 minutes, my wife got impatient and went to the ‘new reservation’ route on her phone and had somebody answer right away. They said we had no balance so we were looking at something wrong. We tried again and it wouldn’t let us check in till we paid the additional funds. My wife called again (new reservations option), the rep figured out that we were using Chrome which doesn’t always work. What??!!! Their app doesn’t work with Chrome? What century are they in? Our fight experience was fine. The logistics of getting to the plane, really poor.
READ BEFORE BOOKING FLIGHT
by Camo119 on 2020/02/05 20:38
it’s unclear of what you’re allowed to bring on the plane but if you plan on just bringing a small back pack or bag that can fit under the seat, you DO NOT need to pay for the carry on bag fee. This is unclear during the booking process and I made the mistake of purchasing this since I had a back pack. It was $45 and they would not give me a refund. Also, I checked in on the app and a couple hours later I got an email saying I’d missed my check in and I needed to check in at the airport for additional fee. Since I already have my boarding passes I’m just going straight to the gate and see what happens. I’ll also ask for a carry on refund and see if they can help me.
Discount airline = discount app.
by SeanNerd on 2019/12/15 12:10
The app routinely fails to complete processes - especially purchases. The app mysteriously and suddenly requires a login - like just when you need your boarding pass when you’re in line. I use secure passwords so this is especially painful since the app refuses to integrate with the iOS password saver. This alone forces me to take screen shots to store in photos rather than depend on the app. I’m not exactly sure which is worse - their web site or this app. Both are terrible. Logins to the web site fail the first time then work the second (using a password manager). Seems like a systemic problem in the frontier development team. If they fixed the app login problem ( integrate with Touch or Face ID PLEASE! ) then I’d probably go to 4 stars.
Trash App from a trash company
by Ac3505 on 2019/09/16 00:05
Going out of my way to write a review about this app because it’s such trash. No surprise there, as Frontier is a trash company anyway. Any page in the app that isn’t for booking a flight or getting your boarding pass seems to load directly from their website, which means it doesn’t conform to the size of your phone/tablet screen. When I wanted to submit a question about my mileage account, I get stuck in an endless loop of clicking on a “Feedback form” that only loads more pages about ways to contact them. Seems they don’t want or care about their customer’s feedback. Btw, their miles expire after six months, whereas most airlines miles never expire. Another way for Frontier to screw their customers. Don’t use this app let alone fly with this trash company.
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
Don’t Check Bags
by Intrusion Target on 2020/10/29 11:41
Several years ago, I was also delayed for over two hours at check in. The two plus hour stall, at the internal airport check in was with No check in line, & staff at counter, a very purposeful delay. There was no seating area, no optional curbside check in and the delay is their “Policy” regardless of wheelchairs, minor children or Frontier Perks membership. This No Frills airline works great if you ship any thing you need resembling luggage. Even briefcase & laptop is too much. After they delay your bag drop you still have to get through Airport Security & make it to gate. As gate changes with little notice, even while waiting at proper gate. No recourse for missed flights. My suggestion: only use small airports IF you have to check luggage.
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
My first experience
by Superappplayer on 2019/12/12 14:50
My trip to Denver to visit my daughter was my first time flying Frontier and it was great. The entire experience except for the peanut notification went quite smoothly. Everyone was helpful and friendly. I had to contact customer service to add my known traveler number and the rep was patient, understanding and caring. Keep up the good work. Just remember the potential circumstances to those of us with a dust and ingestion peanut allergy when you say that you are going to make an announcement and do not (I would have just made my own, which I am known to do).
Date is Required....
by M_Furby on 2020/01/12 23:47
So I understand I’m working with a low price airline but here’s the thing I don’t understand... if you want me to book - why can’t you get the app to work? I’ve tried downloading, updating and starting fresh and for some unknown reason - I cannot I put the date. The date is required BUT the app doesn’t allow me to actually choose a leaving or return date. Seriously?!? I’m not sure if the airline doesn’t want customers? But if they are trying to keep their prices low - they should invest in technology/apps that actually work!! The last time I tried to use this app, there was another malfunction which didn’t allow me to enter the dates.. hmmm. Something really important/necessary really should be debugged in order to ensure the app is working correctly.
A Nice Surprise!
by Swimmas on 2020/01/13 19:51
Even though I received positive reviews from friends and family I will admit I remained skeptical when it came to flying Frontier. However, my husband and I were pleasantly surprised when we flew from Portland, Maine to Orlando. The plane was clean, the staff was wonderful (in the airport and on the plane) and the flight was on time. Sure you pay for everything- but how else can you get such a good deal? And, you certainly aren’t pressured to buy drinks or food on board and you can bring your own. I can now say I am looking forward to our return flight!
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Most Unfriendly App Ever!
by nurseadam82 on 2019/10/24 21:34
This app & their website freezes constantly! Then when you restart the app all your information is lost and you have to restart from scratch. Went to put in my contact information after the page and app both froze and I was locked out of putting in my name. Then the price of the seats changed three times within the hour that I was attempting to complete my transaction. Customer service was horrible. They said the prices do change, but refused to give me the original price I attempted to purchase from in the beginning. If completing my order is this difficult I’m worried about the boarding process and flight. Flew with Frontier a long time ago and enjoyed it. They’ve changed a lot since then and it’s looking for the worse.
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
Missed my flight
by jessic2083 on 2019/08/17 13:56
I missed my flight because they stop working the ticket counter an hour before boarding at Harlingen, Tx. I had the app downloaded and my flight information was downloaded, but the app wouldn’t pull up my boarding pass, only the fight information. Several other people tried opening the boarding pass as well. I was one of 4 people that missed their flight due to frontiers issues yesterday morning. When I paid $400 for a flight home several hours later with another airline on top of my $100 with frontier, the lyft driver said he picks a lot of people up from the airport after they have been hanging out all day with frontier putting them on canceled flight after cancelled flight. That’s the first and only time I fly with them.
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Description
Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
Your Website
by Frontier Rare on 2021/05/11 02:40
Have been a Frontier/Midwest/Republic member for 25 plus years. Your Website and app are really cumbersome and non user friendly. I can list a multitude of factors, but is non relevant. Your need to take a page from Southwest, United and Delta to name a few or airline websites and apps that make a reservation seamless and comprehensive. Have noted this issue for years to your o line and app tech team, but no change. You should look into improving your tech side sooner than later. Just another reason not to fly Frontier. Regards, Dennis Fotiu Traveler.
Unsatisfied customers
by Hanif914 on 2021/05/11 01:42
Okay okay I
No assistance
by RoadDogFarAway on 2021/05/10 18:46
Down loaded this app to my iPhone - no issues there. Went to review “my flights” booking data. App asked for last name & confirmation code/number. Entered requested data - response from app was - “unable to retrieve booking. Please verify booking information. Dismiss” All I wanted to do was make sure I could get my mobile boarding pass via this phone. So do you have to wait 24 hrs before your flight just to see your data? Doesn’t make sense, I know with the United Airlines mobile app, one can view that data at any point in time. Also could not find anyone to assist me or point me in the right direction. HELP PLEASE
Agent
by NaePili on 2021/05/10 05:25
The agent was very rude to many of the customers waiting in line to check in their baggage. I was waiting for a wheelchair and I witnessed the agent’s sarcasm and hostility. I strongly believe that if this agent cannot conduct herself in a professional manner perhaps she should find a new line of work that doesn’t include working with the public. She cannot work under stress. A lot of times, individuals working in this field don’t realize that the passengers are the ones who are paying their wages in this industry and that we as passengers should be treated with respect and not hostility. She was African American in her 30’s or early 40’s I listened to other elderly passengers next to me in wheelchairs question the agents ability to work with the airlines. My flight was boarding at 10:45 A.M on May 8, 2021. I took my luggage to the counter at 9:15 AM as I checked in the night before with special assistance, seating, carry on and baggage for both my husband and I. I waited over an hour to get wheelchair assistance to my gate and was not able to stop and buy snacks and drinks prior to boarding. I did not get to my gate until 11:00 AM. Plane was scheduled to leave at 11:19 AM. This flight was such a horrible experience and I am not someone who normally complains. I understand individuals have good and bad days but the agent was way out of line the way she approached passengers in a hostile manner, sarcasm and putting the passengers down especially when the kiosk read, “see agent”. In which a passenger told this agent but she ignored the passenger and started talking about passengers in front of other passengers. This agent definitely needs to be gone. It’s obvious that she doesn’t enjoy her job or working with the public. I highly doubt that this agent is grateful to be employed. Perhaps she feels it’s “JUST A JOB!” If that’s the way she feels and thinks than perhaps she does need to
App is terrible. Have had bad experience with their web platform as well
by K!NZ on 2021/05/08 23:14
I've had flight randomly disappear, customer service said that I canceled my flight when I never did. The app also quits frequently and says error and makes me start over. I had to start over three times to book my most recent flight. They are the only airline with a reasonably priced flight on the days that I need it. Otherwise I would've flown through someone else.
Easy
by RAM7880 on 2021/05/07 06:41
Easy to navigate
Breezy Beck
by breezy Beck on 2021/05/07 03:42
I could not add my travel ID on the website. I have to call. 😟
Password reset
by AZ Mooner on 2021/05/06 04:45
IIt took hours to get this handled!
Great App
by Queen TP on 2021/05/06 01:19
I’m so used to flying Frontier and I love the ease of the app every-time! Thanks for consistency!
Frontier and personal data
by DRM-1 on 2021/05/05 18:45
The app on mobile is frequently erratic. Personal data, which should include Discount Den info, creates new data without the current data being transferred. This makes the user guess which data to choose from, if given a choice.
Baggage
by massagegirl7$ on 2021/05/04 14:41
You offer cheap flights but then charge for baggage. Not cheap.
I don’t like them
by Grace Wilkie 123 on 2021/05/04 02:17
Horrible
Card
by YTOWN BROWN on 2021/05/01 21:39
Don’t bother with credit card offer. Muddled deliberately to take your money. Usury thiefs.
Best app
by alexsantos1973 on 2021/05/01 19:11
Fast and easy to used I love this app
Precio
by uoxnuz ai ir tdp on 2021/05/01 15:38
Precios bastante económicos Gracias espero que mantengan esos precios
Amazing airline great prices
by Pattitta2018 on 2021/05/01 14:42
You mAke it possible to travel! Affordable! Thanks! 🙏🏼⭐️⭐️⭐️⭐️⭐️
KTN
by Al october on 2021/04/30 18:01
website check in won’t add TSA re check on boarding pass. have to keep calling to fix.
Good app
by Fabián azul on 2021/04/30 17:08
Very good appa
Misleading
by donnmg on 2021/04/30 16:30
Boy can prices go up
Worst app in the world
by Ethank123 on 2021/04/29 03:55
Worst app in the world not user friendly cant even log in since it says my password didn’t work then it says it did now when I log in with the pass word it says was fine it wont log in for what reason?
Horrible airline
by frank8888098 on 2021/04/26 21:29
Worst airline I’ve ever given my money to
To Philadelphia
by Yvette Tara Agosto on 2021/04/26 12:45
Good Flight
Will hold you hostage
by over it 3000123 on 2021/04/26 04:07
Want to sweat next to strangers on metal seats?! Want to be held hostage for unknown amounts of time? Want to watch it take 20 minutes to open a dang door?!
Longing for Portland Maine
by BevVB on 2021/04/26 02:28
So enjoyed the non- stop Denver to portland Maine flights pre covid. Please bring back these nonstop flights to Maine and Massachusetts. From a homesick New England gal!
Frontier
by lmhoutrnchjfrjbvhjb on 2021/04/25 15:00
Here early and ticket agent not here to check in bags . Ridiculous
Waste of money
by It's just me 1 to 3 on 2021/04/22 19:46
Back in February of 2020 I bought my first comets fro this airline, 3 tickets to Denver before everything was shut down. I ended up having to cancel my trip because of Covid in April and requested a refund. They gave me frontier credit that would expire within a couple months. They send me an email asking if I wanted to turn the money into frontier miles (worth more and would expire at later time). When I was ready to use my miles I was told that I never did the exchange and had lost my refund because I didn’t use it within 3 months DURING THE MIDDLE OF THE PANDAMIC! Pathetic.
Horrible I’ll never fly again with this airline
by Antoinette Harper on 2021/04/22 05:57
MThe flight attendant were not friendly, I traveled with a layover and was neve me charged for my bag until my flight back. The service was not friendly not even the pilots .
Good times
by allnntaken please lol on 2021/04/22 00:41
Every time we look at other airlines frontier always comes through for us we really enjoy the people and the friendliness and the ease of booking thank you frontier.
Carry on!
by jonchavez on 2021/04/20 18:10
To pay for a carry on it’s completely ridiculous. They should let people know that before promoting very low prices that tickets end up being almost normal price with all the add-ons 🙄.
Good Deals
by Roxcitychick on 2021/04/19 16:01
I have flown on Frontier a couple of times and experienced no problems. They flight attendants are always very pleasant and helpful. The prices with frontier are WONDERFUL. I will always check to see if Frontier flys where I’m trying to get to😁
Web
by TerryandAndy on 2021/04/18 22:17
4 times trying to purchase bags, seat. Not showing Very frustrating
MIA/BOS
by energia electrica on 2021/04/17 02:42
Fantástico con esta app, felicidades !!
Not flying Frontier again
by KenFlo0114 on 2021/04/15 19:48
I think it’s stupid to have to buy carry on when other airlines, like Spirit, you don’t have to. Unfortunately Spirit didn’t have the dates I wanted to fly, so I had to flyFrontier. Next time, looks like I just won’t be flying. I’m not spending $65 for a backpack that barely holds anything anyway. Ridiculous.
Flight
by ernisa on 2021/04/15 02:09
Ttt
Not even water
by L.dayne on 2021/04/14 18:16
I certainly wasn’t expecting much, the last time I flew but we did not even get the tiny individual water bottles.
Booking at Frontier
by NQ1957 on 2021/04/14 02:09
Second time I used this App and I am very pleased with it. It is very ease to use and I love it! Thank You!
My experience
by nita41510 on 2021/04/13 23:45
Hello ... Staff was very courteous.. flight was pleasant... but they charge for every thing .. including & water .. or snack .. Any kind of bag .. over 8” you r paying for ...
Lost my account!
by andrea_mre on 2021/04/13 04:01
A caveman app! Need a lot of improvement and updates. I tried to reset my password and app assured I wasn’t signed. I had to create another account.
DO NOT. I REPEAT DO NOT USE THIS AIRLINE.
by .Anonymous... on 2021/04/13 01:01
Delayed my flight three hours that was supposed to leave at 7:30 pm. It was then delayed another hour and a half set to leave at midnight and not reaching my destination until 3 am. This is unacceptable. I should’ve listened to the reviews I read before booking my flight with Frontier. This is your sign to not book with Frontier know matter how much of a deal you think you’re getting. It is absolutely not worth the headache. They gave an option to get a full refund so I did that. Hopefully the money actually gets back to me.
Good service
by Ebis Yusuf on 2021/04/10 18:32
Good service,patience with the passengers, and moreover cheaper and convenient. I really enjoy flying with Frontier Airlines.
Not user friendly
by Anaih2007 on 2021/04/10 00:10
It seems weird that I have to log in when I’m booking through the app and already logged in.
Very happy
by ronald martignetti on 2021/04/09 14:58
Great airline at good prices. I can’t afford to stay home. Keep up the good work.
Confusing
by psacevedo on 2021/04/08 14:48
Upon selecting Perk options for seat, baggage and carry on, one thing is what it’s offered and then charged twice as much. I imagine it includes the round trip, and I hope so.
Horrible Customer Service
by Spinal Bear on 2021/04/07 16:17
Frontier has terrible customer service and their notification system in the app is non-existent. They automatically canceled a return flight of mine with zero notification and then refused to compensate me. Stay away!
Web site
by Boiler Steve on 2021/04/06 22:00
Not user friendly... not enough options
Title
by 181 Fremont on 2021/04/06 21:53
Frontier is like that teacher that everyone hates in school, but when you get to her class, she’s actually really nice.
Awful airline
by Bryguy handy on 2021/04/06 19:11
You think it’s a good deal until you have to pay for just a carry on. The seats on the plane are so uncomfortable... basically like the bleacher seats at a ballpark. Carry on bag cost more than the flight itself. Definitely not clean or sanitized between flights. Don’t give you a wipe to sanitize yourself as “the other” real airlines do. Don’t see how this airline will survive. One time is my last time.
Multiple stops
by jjthejazzjazz on 2021/04/05 23:39
I was slightly confused why there was two sections of times at first. Not easily understandable
Great price tickets!
by Chino.pr21 on 2021/04/04 00:06
Smooth flight and all the staff on my flight to Minnesota were amazing!
Easy peasy
by JennyOnTheBlockof2804 on 2021/04/03 17:22
Very user friendly app - 2 thumbs up.
Seats expensive
by abdskskskdidid on 2021/04/03 06:02
Ss
Nickel and Dime For every
by U High 5ing MF on 2021/04/03 00:13
Your charges on EVERYTHING is ridiculous! I despise your airline!!
Terrible airline in general
by tom22383745183628362837474?;!; on 2021/04/02 21:01
Terrible airline
TSA broken
by jds311 on 2021/04/02 12:38
Never adds my TSA pre-check, even though my known traveler number is stored in my Frontier profile.
Personal item only go to check in at Airport
by rorikoch1 on 2021/04/02 12:33
I travel with a personal item only no carry on or baggage claims. However, I always deal with my on app boarding pass being declined at security sending me to the frontier check in at the airport. Frontier is trying to make the process difficult so people shy away from only using personal items. So save grief check in at the airport check in so that they can see you only have a personal item and get your boarding pass from them. Beware**The on app boarding pass won’t work to get through security if you have only a personal item. Frontier blocks it so you can go to them and show them you only have a personal item. It’s a hassle but saves money. Why frontier offers you to take a personal item only if they’re going to “throw a fit” if you do is puzzling.
Charged twice for seats
by 2656d on 2021/04/01 10:23
I bought the perks package when I bought my tickets and selected my seats. The app charged me again for the seats and gave me much worse seats.
Ms Michele Dunn
by portlaw on 2021/03/31 16:53
I am upset the computer would not let me in to my Lions Den account that I bought last year I paid $106 for ticket instead of $86 what’s the problem
Non stop is the BEST
by Mackermom on 2021/03/29 00:55
Appreciate the fact there is no lay over Providence to Ft Myers.
More appropriate name
by NeverAgainFrontier on 2021/03/27 13:22
They should change their name to “Cattle Car Airlines”. First airline I’ve ever flown o where the “stewardess nazi” goes through the plane maki g sure you’re in your “assigned seat”. Flight we were on had several empty rows of seats but we were forced to sit in our assigned seats since we didn’t pay the $50 up charge. I thought no assigned seat meant no assigned seat.
Difficult
by Wikl not take bockname on 2021/03/26 18:57
Difficult app to work with espy if trying to book two or more people or to use points
Lost my luggage no information on my luggage being found
by Grow47 on 2021/03/26 14:48
My
Booking
by Privatemessage on 2021/03/26 00:29
Richie was a great helper in helping me with all my questions.
In Flight Service
by gmaof5myloves on 2021/03/24 01:01
I recently flew Frontier on an almost 3 hour flight. They currently have ZERO in flight service. Had I known ahead of time, I could’ve properly prepared. They only offered water for $2.99, after I asked. I am accustomed to paying for drinks and snacks, having nothing was AWFUL.
Ski report
by Mdenni11 on 2021/03/21 23:58
Charged double for a ski bag and boots. Not happy.
Thanks
by Roseinkelet on 2021/03/21 21:05
Thanks for your good Service,I will buy Tickets for all of my Family and Friends in your agency.
Waiting
by ƙյɾօտտ on 2021/03/20 19:19
Why would folks with no luggage to check have to wait with folks who need to check in luggage for boarding passes!? Mexican security was more helpful to process than Frontier employees...
Great price but many more charges
by jgms006 on 2021/03/19 09:59
I found a great price to flight but there was a few additional changes that were available and needed to get since I was flying with my children
Could be easier
by TJDailey420 on 2021/03/15 20:55
Retrieval is complicated on mobile app. Not all fields open. If I am logged in shouldn’t have to enter confirmation number.
Miles Redemption Fee!
by CM13owen on 2021/03/15 10:18
A $50 Miles Redemption Fee - are you kidding me?!#?
Put me on the wrong flight
by Others78 on 2021/03/13 21:43
Put me on the wrong flight
100% disappointed
by Ysbwevevwne on 2021/03/11 23:15
they made me pay an extra $55 to check a bag because the app was not working. it has been days and the app still is failing. incredibly upset. will not fly with them again.
Signed in app
by ProfessionalPleaser on 2021/03/11 01:05
It’s very complicated signed my account. All the temporary passwords don’t never work.
Boarding pass disappears before it’s time to use
by Gaberoids on 2021/03/10 16:48
When you checkin, they make your boarding pass accessible via app. But multiple times, by the time I get to the flight gate, the boarding pass is gone. Not even the frontier people boarding the passengers can find it in the phone. They have to print a copy of a boarding pass on the spot. Such an unnecessary hassle for such a critical function. User experience with navigation is not so smooth compared to other airlines. Accessing flight’s information requires some search and extra attention. I think this problem has to do with the graphics/colors. But mainly with the fact that the current/next flight is not the first thing that shows on the screen when you first access the app
My fathers funeral
by Elaine Raneri on 2021/03/10 15:03
I want to thank Frontier Airlines for making our plans as smooth as possible. My father passed away and this flight is to fly to Florida for his funeral service. It’s been great that everything has gone so smooth on this part of our trip as it makes it easier to handle what we are going thru. Thank you! Audrey
Use credits
by Art Batson on 2021/03/09 12:44
Site doesn’t allow you to use pass $credits when booking
Good👍
by aviason enthusioust on 2021/03/08 02:53
Ok
Not Happy
by dickD3345 on 2021/03/07 03:39
The charge for a carry on bag is outrageous! Won’t fly with Frontier again!
Great App.
by PawnGuu417 on 2021/03/07 00:10
The app works flawlessly and is very easy to use. Hope the flights go as wells
Better than southwest
by better than southwest on 2021/03/04 21:52
Great for easy trip planning. Along with last minute business trips, all around great service and never a disappointing experience.
Auto Fill?
by Lousy App 9999 on 2021/03/04 20:48
I would have rated the app 5 stars except it doesn’t allow auto fill for information like name address and payment.
Congrats
by Joseph Khanh on 2021/03/04 18:04
It’s fast and comfortable. Good job!
Incredible fees!!!
by Twinlife92 on 2021/03/04 15:15
First and last flight on Frontier. Charged twice for some random carrier/airfare of $22.33. Checking bag and carry-on bag fees ($115) were nearly double the cost of my one-way ticket ($69).
Very user friendly
by Resonfex on 2021/03/02 21:26
I’m liking this new Frontier app for its user interface that allows easy access to all services.
Worse airline
by USA iPhone User on 2021/03/02 03:34
Never had worse experience on an airplane then with Frontier. Never again!!
Request
by PoetaBoy on 2021/03/02 02:38
Please make a widget for your trips
Does this app work
by JRocks! on 2021/03/01 13:47
Does this App actually work for anybody remember the first time I used it I was able to download my boarding pass save it to my wallet on my iPhone it worked great it’s never worked like that since then I can’t find my ticket I get logged out too quickly before I could scan them from the website then I’m standing there in line holding it up trying to get it back on please make the app work seriously going to start flying through somebody else
Worst staff and worst service
by jehsuejsbsj on 2021/03/01 05:25
Doesn’t pay to fly with them. Their staff are not trained well. Their flights are dirty and their service is even worse. I fly a lot and frontier is worst I’ve ever seen.
Awesome
by Az-Havasu on 2021/02/27 20:13
Alway have great deals , and booking on your ap is a breeze
Discount den/ flight price info not
by tommysolid on 2021/02/27 16:28
Abb
Not happy
by tyicvjdtukvsxb on 2021/02/26 03:20
You won’t send email with new password so I can get my miles
Super deal!
by Castorino & Pagano Production on 2021/02/26 02:46
I’m super satisfied with the deals I got with Frontier !
Fees out the wazoo
by Vanessa920 on 2021/02/25 22:39
I will never fly frontier again. Was charged extra fees plus 55$ for a checked bag and 55$ for my carry on. Be prepared for your cheap ticket to cost more than you intended
Mile Redemption OUTRAGEOUS COST
by Jaz0308 on 2021/02/24 02:49
Airline mile scams people wirh high fees just to redeem mikes.
Horrendous experience - TWICE!
by Nagarajk08 on 2021/02/19 03:30
How can a flight get canceled on 2 different occasions, don’t even want to explain, it’s of no use. Horrible airlines, horrible customer care, don’t even care to travel! Forget customer experience, no courtesy to even email me that they canceled my flight, I had to figure it out myself while trying to do online check-in.
Love Flying Frontier
by Socobluesky on 2021/02/19 01:24
We enjoy flying Frontier! Have used them for years! Low cost and affordable for domestic budget travel. :)
Misleading
by Pendejo1 on 2021/02/18 22:23
I purchased flight flexibility and when I used it, it turns out Frontier only honors the fare cost. Of course, the fare cost is only a fraction of the cost to fly since Frontier itemizes absolutely everything. A waste of $59 dollars spent of flight flexibility. Re-booking ended up costing me just as much as booking a new flight, and it would have been nice for details such as “your seat is not included in your new cost” to have been reiterated at the time of making the decision. It was a surprise at check in. I don’t feel taken care of at all.
Great Experience
by bv_kc on 2021/02/18 02:19
I had a great experience flying Frontier Airlines from Ft Myers to Syracuse. I felt they go above and beyond to provide a great safe flying experience with low cost prices.
Safe and Cheap flights!!
by live life with trave on 2021/02/17 19:38
Always great deals running and flights are smooth and clean go Frontier you guys are awesome. Thank you for affordable travel.
App
by markgmark on 2021/02/17 17:04
The app is not always clear what it want you to do
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Do Not Use APP For Boarding Pass!!!
by DoGraK on 2019/11/13 02:01
This app cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. I checked in online few hours prior to my MIA to PHL. I have TSA Pre check, when I got there, the app would not load my flights or find my boarding pass. This used to happen at times, the app would have forget who I was. This time, it was critical and the app kept giving me an error. Come to find out, other passengers on the same flight had the same issue. We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!! We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!! To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). They found it yet 5 days after my flight and I am still waiting for my bag back. I will never FlyFrontier again. Do yourself a favor and print your boarding pass or at least take a screenshot. Better yet spend a little more and travel with a real airline in peace.
Ripped off - app is misleading
by Josh-in-Denver on 2019/08/26 02:15
Careful about being mislead by this app like I was today. Yes, you can check into your flight early, pay for your baggage, and pick your seat. However, there is a catch-22. Frontier attempts to sell you a package deal that includes a checked in bag, carry-on, and the ability to pick a seat, but makes it seem instead like you’re signing up through the app for an account. I made the mistake of going through all these motions without realizing that I was buying a package deal. How I really got screwed was when I showed up to the airport and the attendant let us know that our “carry-on” items were small enough that we wouldn’t have had to pay fees to bring them aboard. I later inquired about a refund for those two items and was told that they could not do so because I bought it as a package. I feel so ripped off! If I had just checked in my baggage at the airport and taken a randomly assigned seat, then I would have spent maybe less than $60 instead of $120. Frontier is bordering on committing fraud with this app and I’d even recommend that Apple yank it from the store so nobody else gets scammed by it like I did.
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Delayed flights and Dirty Seats
by LLT in SJ on 2019/07/10 01:52
I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded. An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!
Frontier
by K912007 on 2019/12/17 18:54
Hi once a passenger is on the plane the service and condition of aircraft is similar if not better than other airlines. The booking , the bag and seat fees, availability of representatives, your fee for only a 24 hr fundable change or cancellation is poor and lack of scheduled flights, rates Frontier below Southwest which also started building its frequent customer base calling itself a Discount airline. It is silly to assume passengers , other than one day business persons , fly without luggage or families who need to sit together. If an individual needs to get to point A to B without any luggage , Frontier is a good choice. If it flies on the days convenient to the airline. I hope that as you make more and more profit, Frontier will consider allowing one piece of luggage free per ticket booked , or free seating and for the 15 $ fee allow changes or cancellations at least up to a week from departure. Thank you for a friendly staff and fresh operating aircrafts.
Fraudulent carry in fees on correct sized bags
by RippedOff-- on 2020/01/18 19:34
We got charged $120 without any notice on our card after flight. Called and was told because gate charged us for carry on bag. Had only 100% measured and double checked dimensions bags that fit the personal size requirements. They did not check or tell us and just charged. When i explained on phone that this was a mistake they said sorry our policy does not allow refunds and gate agents decision is final. When asked to confirm what measurements gate agent noted they cannot provide which obviously I know because gate agent never measured. Gate agent assumed and charged at will without any mention of such charge at the gate. I could have proven in 5 seconds at the gate that my bags are correct size. This is downright fraudulent way of stealing money from customers who are following every rule and then hiding behind policies and refusing to fix. Both agents and those that allow such rules should be ashamed as your simply thieves. Unacceptable.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Awful app, awful company
by Darkcow12345 on 2019/07/31 20:31
App is useless - things that sell you something work fine, things that are meant for “customer service” - I.e. paperless boarding passes, customer service sections with usable contact information, etc. - just don’t work. Good luck talking to a customer service rep if you don’t lie and tell them you’re calling to buy something. The “feedback” form tells you it will take 10 days to get a reply, and the customer service number provided in that section literally tells you it’s a nonworking number if you select the feedback option. So much for the app. The airline is even worse. The people you deal with are rude, the check-ins don’t open unless it’s convenient for the airline and not you, and they are 2/2 in delaying my flights so far. When there are problems the app/company issues mean you can’t get help. I’m telling everyone I know not to fly Frontier under any circumstances.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Terrible customer service.
by Roan the Realtor on 2020/10/13 16:08
We had to cancel a flight due to COVID. They finally gave us a credit for the flight but it has to be used within three months. Most airlines give a year to use it. Although I paid for the ticket, they sent the flight credit to my niece (the travelor, without sending me a copy). When I called to asked if I can use the credit on file, she told me the the three month flight credit already expired. They would not could extend it even though I had an emergency situation. The representatives were not helpful at all. They repeated the same scripted lines over and over again. I was finally persistent enough to be passed to a supervisor, however they basically say “tough luck.” The three month credit expired during the summer while covid was still rampant and We feet They should give a year to use it for people who need to fly, or at least make a special exemption now and then since three months is a ridiculously short time to try and go anywhere in these times my would not fly unless it was an emergency. They did not care that I had an emergency situation and would not even give me half the credIt. They are terrible to deal with. I was also a Discount Den member but it made no difference whatsoever, so I am canceling the membership. I hope this information is helpful.
Expensive and non-accommodating!!
by b4Spokane on 2019/08/26 21:11
Very frustrated to learn, after booking, that any luggage you have has a fee to take with you. They charge more for a carry on, then checked luggage and you’ll be the one carrying and handling your own luggage. And, if you didn’t check in prior to the flight, it will cost you even more! So the deal we thought we were getting, money we were saving, ended up costing us more, than booking with another airline. Which we would have had more accommodation, and no extra fees! There was no complimentary drinks or snacks, every thing had a fee!! Then to make our flight even more unenjoyable, the flight was delayed 4 hours!!! Even the people at the customer service desk were unhappy and unfriendly! Nothing about this airline was enjoyable! The experience was way over priced, too many extra fees, never again will I fly Frontier, and pay for this highly overrated experience!
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
So glad I have minutes
by geomyla on 2019/06/03 15:51
Last night I called Frontier spent 51 minutes waiting for an agent until I FINALLY Hungup. Called for assistance this morning for Web. Support waited another 25 minutes. Spoke to an agent that I could barely understand. Then being put on. Hold for couple of minutes each time, at least 7 times. Now before the payment there should be an area that shows where to insert a past credit there is none on a IPhone., she wanted me to rebook the reservation on my pc but when I got to the price it doubled another problem is the Works price it changes each time from $79 to $98. That isn’t fair. Needless to say I will look elsewhere for future airlines reservations. Thanks for allowing me to vent.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Incompetence at it’s finest! Zero interest in their customers!
by CeCe_2323 on 2020/12/09 15:16
My wife booked an online round trip and followed the instructions on the frontiers website for carry on bags and made sure that our bags were no bigger than what the website described. When we arrived at the check in counter the lady which you can tell she hated her job mentioned the bags were to big which I did not have a problem with. She made pay again for check in bags and gave me a number to call for a refund for paying ahead for carry on bags. When I called the number they barely spoke English and transferred me to 5 different reps, made me repeat myself and then told me they weren’t refunding me any of the money I paid twice for and they was no one else I can speak to....Paid the card off and now looking for another airline’s card that knows how to do good business and knows what there doing!
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
The worst customer service!!!
by dissatisfidecdf! on 2020/07/16 14:54
The worst customer service I have ever dealt with!!! I’ve waited over two hours on the phone numerous times trying to speak to one of your customer service representatives only to have someone pick up that can’t speak English. I think your tactic is to keep people waiting on hold so they just get frustrated lose their money and are unable to communicate with someone that can speak the language properly. Your website and app are not user-friendly, numerous flights and times that I have tried to use credits it does not allow me to do so. Your obnoxious Robo automatic emails are just unacceptable. Also, I don’t understand why you request everyone on the plane to wear a mask but allow passengers to drink and have snacks and remove their masks... it makes no sense! From the beginning to end it was an awful experience.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Disappointing
by frontier can do better on 2019/06/10 20:39
The website is an easy way to purchase tickets. Unfortunately, there is virtually no way to correct an entry. After making an error, I contacted Frontier. The initial agent I got a hold of did not understand the issue, did not understand the language, and did not want to help. The second agent cited policies and then said they wouldn’t apply but would give us a credit, but never modify the website. After 46 minutes, trying the website and going through two operators who were confrontational, did not communicate well, and we’re not willing to understand, I did get the problem fixed with the third person. It was a simple issue but frontier made it very hard. Disappointing
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
A most horrible experience
by BadFrontier! on 2019/09/12 20:09
I tried to check in online hours before my flight, and the website have an error message when it got to giving me my boarding pass. I go to the ticketing desk for them to issue me a boarding pass, mind you you I already checked in. And the horrible staff told me I already missed my flight, (this is 50 minutes before the flight) and insisted she has to put me on another flight, 8 hours away, meaning I get to my destination in the morning next day, risking missing my meeting and wasting my hotel accommodation. Plus she insisted she won’t print my boarding pass until two hours before the flight which means I’ll just be sitting down at the desk area for hours unable to go inside and eat or anything. NEVER ever, Frontier again, even if there’s no more airline on earth!
Perfect for my travel needs!
by Sam Fleischer on 2020/12/10 22:56
I fly to & from Omaha & Denver several times a month. It’s a quick 50 min. flight. Frontier’s rates are cheap, the app is easy to use, the discount den is well worth the annual expense, I make up for it within two flights, online check is easy, I go straight to the gate, unlike United who makes you go to the ticket counter and check in if you don’t have luggage (a complete inconvenience, your being punished for not having luggage & for not paying the additional fee!) I highly suggest Frontier if you travel short distances on a regular basis.
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Flakey App - Frustration on Multiple Fronts
by GaryRud on 2020/01/26 15:42
I don’t fly Frontier often but on this most recent trip, there were multiple times where I put in my name and confirmation number and it said that it could not find my reservation. Other times it did. (Before you think I fat-fingered it, I copy and pasted it from my confirmation email each time). I was forced to go to the website to check in which showed that I still had a balance for seat upgrades - when I didn’t. I called them and after 4 minutes holding, I heard a terrible screeching noise and eventually hung up. I called again and after being on hold for 12 minutes, my wife got impatient and went to the ‘new reservation’ route on her phone and had somebody answer right away. They said we had no balance so we were looking at something wrong. We tried again and it wouldn’t let us check in till we paid the additional funds. My wife called again (new reservations option), the rep figured out that we were using Chrome which doesn’t always work. What??!!! Their app doesn’t work with Chrome? What century are they in? Our fight experience was fine. The logistics of getting to the plane, really poor.
READ BEFORE BOOKING FLIGHT
by Camo119 on 2020/02/05 20:38
it’s unclear of what you’re allowed to bring on the plane but if you plan on just bringing a small back pack or bag that can fit under the seat, you DO NOT need to pay for the carry on bag fee. This is unclear during the booking process and I made the mistake of purchasing this since I had a back pack. It was $45 and they would not give me a refund. Also, I checked in on the app and a couple hours later I got an email saying I’d missed my check in and I needed to check in at the airport for additional fee. Since I already have my boarding passes I’m just going straight to the gate and see what happens. I’ll also ask for a carry on refund and see if they can help me.
Discount airline = discount app.
by SeanNerd on 2019/12/15 12:10
The app routinely fails to complete processes - especially purchases. The app mysteriously and suddenly requires a login - like just when you need your boarding pass when you’re in line. I use secure passwords so this is especially painful since the app refuses to integrate with the iOS password saver. This alone forces me to take screen shots to store in photos rather than depend on the app. I’m not exactly sure which is worse - their web site or this app. Both are terrible. Logins to the web site fail the first time then work the second (using a password manager). Seems like a systemic problem in the frontier development team. If they fixed the app login problem ( integrate with Touch or Face ID PLEASE! ) then I’d probably go to 4 stars.
Trash App from a trash company
by Ac3505 on 2019/09/16 00:05
Going out of my way to write a review about this app because it’s such trash. No surprise there, as Frontier is a trash company anyway. Any page in the app that isn’t for booking a flight or getting your boarding pass seems to load directly from their website, which means it doesn’t conform to the size of your phone/tablet screen. When I wanted to submit a question about my mileage account, I get stuck in an endless loop of clicking on a “Feedback form” that only loads more pages about ways to contact them. Seems they don’t want or care about their customer’s feedback. Btw, their miles expire after six months, whereas most airlines miles never expire. Another way for Frontier to screw their customers. Don’t use this app let alone fly with this trash company.
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
Don’t Check Bags
by Intrusion Target on 2020/10/29 11:41
Several years ago, I was also delayed for over two hours at check in. The two plus hour stall, at the internal airport check in was with No check in line, & staff at counter, a very purposeful delay. There was no seating area, no optional curbside check in and the delay is their “Policy” regardless of wheelchairs, minor children or Frontier Perks membership. This No Frills airline works great if you ship any thing you need resembling luggage. Even briefcase & laptop is too much. After they delay your bag drop you still have to get through Airport Security & make it to gate. As gate changes with little notice, even while waiting at proper gate. No recourse for missed flights. My suggestion: only use small airports IF you have to check luggage.
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
My first experience
by Superappplayer on 2019/12/12 14:50
My trip to Denver to visit my daughter was my first time flying Frontier and it was great. The entire experience except for the peanut notification went quite smoothly. Everyone was helpful and friendly. I had to contact customer service to add my known traveler number and the rep was patient, understanding and caring. Keep up the good work. Just remember the potential circumstances to those of us with a dust and ingestion peanut allergy when you say that you are going to make an announcement and do not (I would have just made my own, which I am known to do).
Date is Required....
by M_Furby on 2020/01/12 23:47
So I understand I’m working with a low price airline but here’s the thing I don’t understand... if you want me to book - why can’t you get the app to work? I’ve tried downloading, updating and starting fresh and for some unknown reason - I cannot I put the date. The date is required BUT the app doesn’t allow me to actually choose a leaving or return date. Seriously?!? I’m not sure if the airline doesn’t want customers? But if they are trying to keep their prices low - they should invest in technology/apps that actually work!! The last time I tried to use this app, there was another malfunction which didn’t allow me to enter the dates.. hmmm. Something really important/necessary really should be debugged in order to ensure the app is working correctly.
A Nice Surprise!
by Swimmas on 2020/01/13 19:51
Even though I received positive reviews from friends and family I will admit I remained skeptical when it came to flying Frontier. However, my husband and I were pleasantly surprised when we flew from Portland, Maine to Orlando. The plane was clean, the staff was wonderful (in the airport and on the plane) and the flight was on time. Sure you pay for everything- but how else can you get such a good deal? And, you certainly aren’t pressured to buy drinks or food on board and you can bring your own. I can now say I am looking forward to our return flight!
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Most Unfriendly App Ever!
by nurseadam82 on 2019/10/24 21:34
This app & their website freezes constantly! Then when you restart the app all your information is lost and you have to restart from scratch. Went to put in my contact information after the page and app both froze and I was locked out of putting in my name. Then the price of the seats changed three times within the hour that I was attempting to complete my transaction. Customer service was horrible. They said the prices do change, but refused to give me the original price I attempted to purchase from in the beginning. If completing my order is this difficult I’m worried about the boarding process and flight. Flew with Frontier a long time ago and enjoyed it. They’ve changed a lot since then and it’s looking for the worse.
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
Missed my flight
by jessic2083 on 2019/08/17 13:56
I missed my flight because they stop working the ticket counter an hour before boarding at Harlingen, Tx. I had the app downloaded and my flight information was downloaded, but the app wouldn’t pull up my boarding pass, only the fight information. Several other people tried opening the boarding pass as well. I was one of 4 people that missed their flight due to frontiers issues yesterday morning. When I paid $400 for a flight home several hours later with another airline on top of my $100 with frontier, the lyft driver said he picks a lot of people up from the airport after they have been hanging out all day with frontier putting them on canceled flight after cancelled flight. That’s the first and only time I fly with them.
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All Versions
4.0
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395,191
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Current Version (1.9.8)
4.0
457,518 total
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373,385
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51,992
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16,146
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