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Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
Worst airline ever
by jwstubbs on 2019/05/19 07:33
Never fly this airline. Never on time and charges for everything to include your carry on. Spend the extra money and fly any other airline
Working
by Cas7796 on 2019/05/19 03:02
I booked my airline way before I found out that I had to work the day after I fly home. what that means is that I am flying out on a Wednesday but I’ve got to work all the way up until Thursday. I tried calling customer service and the lady said oh well that’s not my problem. So basically is I’m out of a round-trip ticket that I cannot use I cannot cancel and I cannot get a refund. Tried calling customer service but they don’t speak very good English. So buyers beware. I had to book 2 different tickets with two different airlines now and it cost me an additional money. Frontier Airline wake up and do what Southwest does. If you’re on unable to make your airline due to medical reasons or working. They give you one year to use your voucher.
New Flight Rider
by Swtcoco79 on 2019/05/18 15:19
I’m most impressed with Fromtier airlines of all the flights I’ve been on! The cleanliness is bar none! I love clean!!! The only thing I am not happy with is snacks and drinks not being complimentary/free. Please keep up the excellent service and friendly staff professionalism!
Login issues
by u r a butt cheek on a stick on 2019/05/18 12:21
I cannot log in — even when I reset my password. I am sooo frustrated!!
Frontier is the worst
by Frontier is terrible on 2019/05/17 22:05
Terrible airline. Terrible customer service. Terrible app.
Theft
by nevertakethisariline on 2019/05/17 20:45
Don’t fly with this airline, they steal your stuff out the checked in bags and they don’t do anything about it. They are absolutely useless.
Pathetic app
by Bobqqq on 2019/05/17 14:06
Doesn’t allow to check in all passengers!
Crew
by Tay-Bay<3 on 2019/05/17 12:13
They are excellent including the pilot!
Booking
by Frusterated Pamela G on 2019/05/17 05:29
Some of the info is confusing. Not sure how the fees are totaled in the end and baggage prices need to be up front and easier to understand.
Very User Friendly:)
by FL Livin on 2019/05/17 03:26
As the title states. Easy Breezy.
Best deals, great flights.
by Trista605 on 2019/05/17 01:15
I love frontier airlines. They always have the best prices to get me where I need to go, but they do it while still providing exceptional service.
L
by Chrissy_cakez on 2019/05/16 20:02
I’m
Can’t click on anything
by bbeautii on 2019/05/16 01:58
It doesn’t let you click on a date or anything else!
Terrible
by Jocko Fan...big time on 2019/05/16 01:55
This app and the website for the airline are terrible and do not work.
App
by aimkr on 2019/05/16 01:43
Love you guys! Love flying with you. The app is awkward. It could be smoother. It was impossible to figure out the baggage check or carry on. Sometimes things work sometimes they don’t. Thanks!
Rebooking
by wyoming to vegas on 2019/05/15 19:05
Not sure it worth it to get the insurance to change a flight. My change (later flight on same day) cost me another $119. So what was the insurance for? Very hard to understand the customer service people over the phone.
Easy to book
by triumphant triker on 2019/05/15 13:09
I booked the flight due tithe low cost of the flight. Most airline flights are ala carte, and this is no exception.
TSA
by Beav bro 1 on 2019/05/15 12:58
I have a TSA # and it is registered with your airline. Just went through line and was denied. WHY?
Needed to see my 81 yo mom who’s health is declining
by drz4me on 2019/05/15 02:38
So far my experience has been amazing and easy! My mom now lives in Michigan and I’m still in NC. Her health has been declining and I needed to see her in person! So far this experience has been positive! I’ll follow up once I actually take the flight 😊
Very Basic but works
by Henry2800 on 2019/05/14 21:44
It would be great if site remembered you or had option to keep you logged in. It would be nice if it kept information and tracked more about your profile like TSA number etc
Missed flight
by Distressed D on 2019/05/14 20:19
We arrived to airport 2 hours prior to boarding time like email requested. Yet, with 2 kids, strollers, etc it took over 1.5hr to just get through TSA check point and all the way down to the end of the terminal because it was the very first terminal meaning we ran for 25+ terminals just to get to D1A. We were 2 min late, and they would not let us board. I don’t know if they can see that we checked in but it would be nice if they could because then they could see that we were at least there and could wait. We choose Frontier because it seemed family friendly, but I don’t know that I’d recommend it for families.
Trip
by Clornag16 on 2019/05/14 18:15
Quick and easy booking I will use this again
Complaint
by Looking for a deal on 2019/05/14 16:20
The only complaint is you make it seem as though your getting a good price but then you add on 35.00 each way and it’s no longer a good price
Baggage
by Danabor on 2019/05/14 15:52
I have been trying to book a bag for the past half hour and am finding it impossible to figure out so I'm trying one more time
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Frontier Airlines
by Vlr60 on 2019/05/14 12:38
I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.
Horrible
by DeDeWalker on 2019/05/13 18:04
Flight late Staff rude Seats and space horrible Had to remain in the plan for over 30 minutes This was first time and last time flying with frontier
Worst service EVER!
by FrontierNoMore on 2019/05/13 15:49
I tried booking a flight through the app, and when I entered all the payment information, a warning popped up stating that payment did not go through. So I went directly to the source of the flight that I was trying to book (volaris). I booked the exact same flight on trough volaris, and I received a confirmation email right away. I received an email in the morning stating that my flight was booked through frontier, even though the app said it did not book. So I’m double booked on the same volaris flight, one reservations through frontier and one through volaris. I called frontier to cancel the flight and DAVID -1132096 was very rude, he said I was not able to cancel since I didn’t call 4 hours after booking ( keep in mind that I didn’t receive a confirmation email until the next morning and the app had stated that it was not booked) and a full refund was only available if the cancellation was made within 7days if the flight. I booked a Friday flight on Sunday. I am not happy with this app or company. I highly do not recommend this app. It will glitch and take payment even though it’ll tell you booking was not processed. And then customer service will disregard the app glitch and charge you for cancellation.
App
by Vane!' on 2019/05/12 19:11
It always has problems processing
Lb1968lb
by lb1968lb on 2019/05/12 18:17
Your app could be The worst in the aviation industry I have used many apps before but I've never seen one this poorly written. You should be ashamed of yourself.
Frequent buyer
by Juany29 on 2019/05/12 17:16
I tried 5 hours to register for the frequent buyer program and it doesn’t work for the last 3 days
Clunky
by Bend snobs on 2019/05/12 12:10
App is clunky. It is not intuitive like many other booking apps.
Frontier 👍
by kenaydaniel on 2019/05/12 05:40
Los mejores precios 👌🏽
Hate it
by fernybug on 2019/05/12 05:27
First time on frontier. Will also be the first time I’ve missed a connecting flight in ten years. Not impressed.
Saying thanks
by tupendane on 2019/05/12 00:39
Thanks for the best price and best flying
Never Again.
by Disgusted and outraged on 2019/05/11 23:05
Our experience with Frontier has been unpleasant to say the least. The hidden charges are inexcusable and excessive. The website is misleading and difficult to make changes. Flying United Airlines would have been much better in every respect.
Clunky at best
by Enjoying-Videos on 2019/05/11 19:55
No ability to check flight status from reservation or boarding pass. Also flight status by flight number tends not to work. Boarding pass does not update with gate changes.
Departure - Return Dates
by cristinamcancel on 2019/05/11 07:07
Every time I’ve tried to book a flight, it has not allowed me to choose a date for departure or return and I tried using the website, but the screen froze every time I went to choose the dates.
I am a female
by Jersey1951 on 2019/05/10 22:56
As I completed my booking, I noticed that the gender designation for me is male. I called your booking customer service. His name is Olin. He said this is a technical difficulty and insignificant. He also said my rate had increased from 129 vs 198 dollars. I said thank you and went back on line to complete my booking. How do I get someone to help me with my profile? Thank you. Mary Zimmerman Bayer
WOW. GREAT AIRFARES
by Tennis Clay on 2019/05/10 18:26
Very happy to travel with Frontiet
Do don’t fly with them
by dont fly frontier on 2019/05/10 04:30
They are horrible ! Don’t ever fly with them
Bee Cad
by dona cleotilde on 2019/05/09 08:52
Easy app to follow!!! thank u!
Great app!!
by FlyJXN on 2019/05/08 11:55
Love it! So cheap and affordable to fly!
Affordable trips
by OZZY'S on 2019/05/08 04:52
Good in general!
Not happy
by mgbeach07 on 2019/05/08 04:37
I clicked what I thought was flight f9679 leaving mco at750 going to den but what I got was a710 not direct flight to Denver I call to try and correct this but it was not resolved sincerely Mary grace Civiello
Highly recommend
by GenyCas on 2019/05/07 19:02
The app is user friendly and no other airline can beat the prices.
❤️
by cici_an on 2019/05/07 17:26
I love flying Frontier. My love has grown with the Kids Fly Free. Just returned from flying our family to Disney. We created many great memories on this trip
Sign up fail
by NextlEVel78 on 2019/05/07 11:53
There always seems to be a problem connecting to the server when I try to sign up for rewards
“INVALID ENTRY” 5 TIMES!!!
by tjgnkc on 2019/05/07 02:23
App downloaded fine but entering my information was very difficult as it kept saying I entered wrong info and password was not valid. I reset password via Frontier email link and temporary password- got same message of wrong temporary password (I copied and pasted), and reset password and AGAIN it said wrong or invalid password- I used correct criteria for their password requirements- about 3 times and still NOTHING! SAME ERROR MESSAGES - EITHER WRONG TEMP OR EMAIL OR NEW PASSWORD- and I’m sorry I am not making same errors 5 times!! Glitchy to use, if you can get it going. Southwest has the best and easiest and quick up to date airline app! Take a lesson Frontier!!
WiFi
by love from fulton on 2019/05/07 00:46
When booking the website said it had WiFi but when boarded there wasn’t any! But the flight was great and fast, loved that it was a straight flight!! Will book again!
Add to Wallet Issue
by t_strudel on 2019/05/06 13:49
App is user friendly, but haven’t messed around on it that much since I don’t fly Frontier usually. I just can’t add my boarding pass to the Wallet app after checking in. “An unexpected error has occurred. Please try again.”
Horrible experience
by frequent traveler Steve on 2019/05/06 13:37
Terrible app and web site. I will use a different airline next time.
Horrible
by COBrewer on 2019/05/05 20:56
Loses my boarding pass regularly. Have to print a paper pass at airport. Can never retrieve my flight history
Love the App
by millipee on 2019/05/05 16:53
Great app, convenient and easy to use.
Sick of Frontier
by jlarid on 2019/05/05 12:18
Their prices are a joke! It’s either spend a fortune or ride the most uncomfortable ride of your life. The extras and fees are ridiculous, the seats are the most uncomfortable, the prices are a joke and the website is a disaster! Why do I keep falling for this stupid airline!!!
Check - In
by auntiejodi on 2019/05/05 11:55
The app works great, with one exception. I would love if it alerted you it was time to check-in. It didn’t do that for either of my flights.
Chicago to Orlando flight may 2
by szczesuil on 2019/05/05 03:06
Worst airline ever will never fly your horrible airline again. 6 hours delay on Thursday night which caused us to arrive at 1:30 am so ruined half our trip because your crew timed out completely unacceptable!
World traveler
by jjjjggffcf on 2019/05/04 18:38
Easy check in
Like a bus ride
by 50Year old on 2019/05/04 16:20
I jump on the plane and like a bus, the ride is smooth and comfortable. Before I know it I am landing! The flight attendants are very nice! I fly every 6 months and I love it. No frills to pay for. They pic my seat and I don’t take a bag. I take a personal item big enough to fit just enough for a week and buy things if I need them. Piece of cake.
Flight was delayed
by yrrfgg on 2019/05/03 20:54
Sitting on plane for over an hour now everyone getting antsy.
Great improvement
by Mr sanitary on 2019/05/03 19:10
This mobile application has improved over the last 2 years.
App never works
by jo_2010 on 2019/05/03 15:54
I have been trying to look at flights for a week and it just doesn’t work.
Poor customer service- flight delayed with no notification
by Grumpyzogg on 2019/05/03 13:18
Previous night’s flight was delayed several times then cancelled due to weather. We were all told we were booked on the next morning’s 10:35 a.m. flight. Arrived at the Airport and there was no one at the counter to greet us. Learned from other passengers that the new 10:35 a.m. flight had been rescheduled for 12:29 p.m. with no email or text notification to alert us to the change.
Useful but slow
by Erok5217 on 2019/05/03 13:10
This app works well for its purpose, but if you’re in a hurry, have patience. The load times take extended amount of time
Not as good of a deal as you think
by scalici04 on 2019/05/02 05:15
The flight appeared to be a great deal when purchased then come to find out you have to pay for carry ons as well as seating assignments. Kind of felt tricked after it was all said and done.
Rip off
by Cmax0744 on 2019/05/01 19:48
Need to change flight $50per person need to cancel $50 per personneed to bring luggage $40per person carry on $40per person no free pretzels seats small no leg room. You think your getting a good deal but everything that comes normal with other airlines is an extra cost with them. Do they care if your a happy customer? Not really!
Frontier
by photophrwak on 2019/05/01 05:37
Good bargain
Super friendly to use!
by bbbityyy on 2019/04/30 21:36
Easiest and fastest plight I have ever booked.
Just let me use mobile wallet guys
by ydoineedthis on 2019/04/30 16:07
Why is there an app at all? Just make my boarding pass available for mobile wallet and stop trying to strong-arm people into downloading your worthless app.
Your app
by Girl76onfite on 2019/04/30 15:38
The first time i have your app its is great and look forward to continue using this app. Thanks
The worst travel day of my life
by LadyDyanne on 2019/04/30 15:31
This was the worst experience that I have had in my history of travels. Customer service was rude at the airport. It took me all day just to get home. The flight was delayed and the representatives would not give You straight answers. I can honestly say that I will never use Frontier Airlines again.
Price to expensive
by alexbarnes211 on 2019/04/29 21:54
Price change too fast.
I usually fly delta now I know why
by juliechristop on 2019/04/29 19:19
I thought my ticket was cheaper but I got nickeled and dimed so that a $600 family trip was $1300 in the end with bags and seats - unreal
worst airline ever
by Subzzxx on 2019/04/29 04:21
i book a flight trough experian app i was not aware that i have to paid for my carry on
Worst app ever
by M-McD on 2019/04/28 14:13
Worst app ever
Profile and TSA precheck
by sanniedotcom on 2019/04/28 09:09
I have been approved and paid for TSA precheck. Literally, every other time I travel-which is at minimum 1x per month, with Frontier my TSA doesn’t show up on my boarding pass which means I can’t go through the ore-check line. The APP arbitrarily adds blank profiles every time I get into the app so my TSA # is not showing.
Terrible app
by scullari on 2019/04/28 01:54
Horrifying bad app. Thanks.
Very Confusing App
by A Happy Roadie on 2019/04/28 01:29
It was not easy booking my first flight. Instructions were not laid out very well.
Flight 242
by pantsred on 2019/04/27 15:28
My flight was delayed 3hrs with no explanation why. A delay is a delay regardless but It Would be nice to know why.
Flight
by Luigri on 2019/04/27 02:56
Good service
unmmm!!!
by omar sotolongo on 2019/04/26 22:53
Hola. Mi experiencia es: tienen un buen precio. Pero cuando se escoge el asiento y registra la maleta DE MANO, todo cambia o y sin contar que baje el app para no tener que printiar el boleto y me cobran por eso. Total. De 88.70 page 193.78. El cojer el asiento,y la maleta que no pesa 10 libras y pagar para tener mi boleto. Me costó más caro que el viaje a Puerto Rico. Yo le daría un 3 de 10 puntos. Gracias y pues!!!!
Newbie
by Beach Search on 2019/04/26 18:54
I’m a newbie at this app and love it so far!
Love Frontier’s Direct flights
by Abasewq on 2019/04/26 13:06
I am so happy to have Frontier flying out of Norfolk non stop to my daughter in Colorado. Thank you, Frontier.
Congratulations!!
by Luz 1 on 2019/04/26 10:55
Muy buen servicio
First time and last time traveling with frontier
by jetting0329 on 2019/04/26 09:47
This is the worse airline that I have travelled with. From having a cancelled flight and not being notified to the customer service agents brushing me off at the airport and just handing me a piece of paper to call a hotline to spending three hours on the phone with an agent just to get a flight so I can make my cruise. Overall lost out on two days of my vacations and frontier does not have a care! Would not recommend frontier or there app!
Vomit under her seat.
by Titipulli on 2019/04/25 23:27
I will not use an airline that mistreated a woman and had her arrested because you failed to make your plan a clean sanitary environment. You all are sick. I’m deleting this app and I want all my info deleted. IWANT ALL MY INFO DELETED!!!!! Or I will sue.
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
Review Judy Dolan
by Judy Dolan on 2019/04/24 16:25
Fantastic website easy to use !
Customer service
by ThisAirlineSucks on 2019/04/24 15:50
Customer service is awful. Can’t talk to a real person. When I tried to talk to someone in the airport she gave me a phone number that was completely automated. I will never fly Frontier again
Great Airlines, Great App!
by Kimosabi Marie on 2019/04/24 09:45
App is easy to use and very convenient. Boarding passes are right in the app on your smart phone and it is a great tool to have! A must have when flying with frontier
How convenient!
by North Country traveler on 2019/04/23 19:49
Love this new addition to Raleigh. My only wish is that they flew later in the season. Maybe soon?!?!?!
Economía
by de catańo on 2019/04/23 18:18
Muy buena la calidad de viaje a florida des de Chicago o Puerto Rico
Delay
by Dj8950 on 2019/04/23 15:36
Flight delayed because they didn’t have enough airline stewardess’s. Had to bring one in from 3 hrs away...
Bags
by Mary McGruder on 2019/04/22 20:09
I tryed to pay for 1 checked carry on bag on my phone and i couldn’t figure out how to do it. It isn’t very friendly.
Awesome always!
by binkieboodles on 2019/04/22 12:33
On Time fun crew. Love the fares!
Trip to Minneapolis
by leebowitzandsteinandheimer on 2019/04/21 02:29
Great experience!!
Poor communication
by oneluvjones on 2019/04/20 22:50
To say that customer service was piss poor is an understatement. The check in representative acted as if I was bothering him and ASSUMED that I was aware of there flying set up as far as bordering areas and so forth. Also I ended up paying an additional $250 bucks for two carry on bags and for seating together as I was traveling with one other person, WHAT A FREAKING SCAM! I paid $444 for my tickets and an additional $250 for just two carryons and seating next to each other. Whack whack whack.
Not satisfied.
by bri1589 on 2019/04/20 21:54
The app gave me the option to choose my seat, then chose for me.
Frontier Airlines
by Vlr60 on 2019/05/14 12:38
I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.
Disabled passengers
by disabled passenger on 2019/04/04 23:38
I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.
Flight from Denver to Fargo nd
by 222445667890 on 2019/04/10 15:31
At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets. The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
Very impressed
by WMVM on 2018/08/27 11:21
This is my second experience with Frontier; the first wasn't good but this time was excellent. Easy to find want I want, prices very acceptable and accessible and the most important, the site is very easy to navigate through. The only thing that I have to mention is about some attendant; the tone of the voice during the flight was too loud; is hard to take a nap or read. I have to mention as well, that they were very friendly and helpful during the boarding when I need help with my carry-on luggage. So far, I’m planning to keep flying to Atlanta with this airline.
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
You get what you pay for!!
by Jezebella73 on 2017/10/17 13:52
Showed up for my 8am flight out of Providence to TAMPA, people at checkin where GONE. 5 family’s got stuck paying $30 MORE to switch the ticket to a 5pm flight. No apologies, when I try to have a conversation with the woman behind the counter I asked to speak to a manager conveniently she was in a meeting. And then I was told if I had any further issues they would call the police on me... really?? I will NEVER EVER fly this airline. Spoke to airline security and police and THEY said they have been having MANY issues and they were called to the counter YESTERDAY and Frontier was told by the police officer that they need better customer service!! Horrible experience, stuck at the airport till tonight and have to FLY TO ORLANDO.. 1 1/2 from Home! Never again! #CustomerService!
Terrible app
by Paco45-lk on 2019/02/21 12:52
You’d think that after all these years, this app would be perfect. But it still can’t handle basics. The app always defaults to my departing airport being in Mexico regardless that my profile states otherwise. Why do I have to keep changing this every time? Why Mexico? Enabling location services should help but makes no difference. It’s clunky and doesn’t handle basics such as pet add on. Dear frontier, look at the American Airlines app and learn. It’s a dream. It’s beautifully designed and I can do everything from tracking my luggage to arrange upgrades to buy meals, to you name it. And all that in a user friendly design. You have no upgrades, no meals and yet, you can’t get an app that defaults to my correct departing airport listed on my profile. Such a shame.
Love it
by kiamdj on 2018/04/04 06:04
Excelent airline. If you can save money this is your airline. People always talk about free bags and service but if you want all of this look for other airline. With frontier you pay for what you receive. Im not saying that they dont provide service, if you read all of the information that they provide its exactly what you get. You have to read. I like it because they offers me great itinerary flights, its cheap, always send me offers. Im from Puerto Rico and when the Huraccaine Maria came on Sept 2017 I flight with frontier in October for $59. Im happy for using this airline.
Mrs.
by Sunshine Stevenson on 2019/02/13 06:47
First time using mobile app and also first time booking using my points. It went very well. My very first experience fraying with frontiers my flight was canceled and I was left stranded in Salt Lake City with my son, whom was traveling with me for work. It was so frustrating and lost a lot of money last Summer. I hv them one more try end of Summer abd was a much better experience leaving out of East coast. Heads back to Salt Lake city for work again, praying I and the others flying in will get in and out ok if weather permits on Feb 28th. “3 is a charm, third flight with the bear!”
My opinion
by Justin Eubanks ✈️ on 2017/12/09 22:51
I love the cheap flights etc. I think what would make the experience better is allowing carry-on bags to be free, or at least make it apparent they are free because I've never paid for it and never have been charged. Seems ambiguous. Also, I think customers who purchase tickets way in advance should be able to choose seats without paying extra, especially if you're traveling with another people. Hope you'll take my advice and make changes. Would mean the world to me as a customer!
My trip
by margariragarcia on 2018/09/13 21:30
I would like to thank the crew of Frontier for going above and beyond great care. I traveled after receiving chemotherapy and surgery on my arm, the crew was so attentive to my needs. My discomfort was apparent and they did everything possible to help with my pain, they provided a snack so my stomach would tolerate my pain medication, they provided ice for my arm and when it was apparent my stomach was going to come up they were quick to bring me a bag to throw up in. They kept a watchful eye on me and for that I am grateful. Again thank you Frontier Airlines crew. Sincerely, Margarita Garcia
Quick Vacay Affordable Price
by LexussNexus on 2019/04/19 15:45
Frontier made it possible for me and my best friend to fly out in a weeks notice for my birthday. While other airlines sported $400-$600 tickets Frontier was only $100 (with carry on bag prices). The promo codes worked and the app made it a breeze for checking in early and showing our boarded passes. First time flying Frontier and it wasn’t nearly the craziness people made it seem. Just as easy if not easier then Delta and American. Would highly recommend for those looking for a budget friendly fly. Thanks frontier.
Frontier den members
by Pjpeg on 2018/10/09 21:35
I am a Frontier den member. It seems like there are so many empty seats on the flight that I just made a reservation that den members should still be getting the $56 rate for 2 weeks in advance. I’m a little disappointed in this. I’m just thinking is it really worth being a den member and in fact I was just thinking about getting the Frontier credit card but for me to be paying $255 for a Frontier red eye flight doesn’t really feel like a good or fair deal ! Would like to hear a reply on this or your thoughts. Thank you Peggy Stubenrauch
No communication or updates when things go wrong.
by getittogethergu¥s on 2019/02/13 00:20
This app will not keep you up to date on delays or gate changes. I’ve had both happen to me today with my flight. I’ve used this app several times already and it’s given me trouble with the gate changes before. This time, I’m at the gate it said to go to an hour and a half before departure. I’m waiting, time to depart but nothing is going on. Check my boarding pass on the app, says my gate has changed AND says it’s ON TIME, and NO NOTIFICATIONS. So what do I do? Book it to the new gate, hoping they haven’t left without me. Not only have they not left, even though it said boarding started 40 min prior, the departure time is now two and a half hours later than the original time.
Awful company but great app
by scoobytoobs on 2017/12/27 01:43
Everyone knows Frontier is just terrible. Terrible planes, terrible customer service, terrible fees on top of good airfares. They even required you to have this app to get your mobile boarding pass. But, this app actually turns out to be the best part of the whole company. Clean, easy-to-use, functional- you can even book in-app. It’s surprisingly great. Hopefully you’ll never have to use it (since hopefully you never have to fly Frontier), but if you do you will probably be pleasantly surprised.
Terrible Experience
by Consta Fosta on 2017/11/25 22:02
Bought tickets a couple months ago and find today that I need to pay another $125 to get on plane with luggage, more if i have a carry on. Spent 30 minutes on phone with representative who said bags were $38, not $40 the App was showing. She sent me to site to pay for checked bags but site wouldn’t work so after 30 minutes I ended the call and went back to App, paid another $125 just to get on the same plane I thought I’d already paid for. I’m a Platinum flyer at Delta but I have always enjoyed Frontier and Alaskan but i have never been treated like this, charged like this, given the runaround like this and i am very unlikely to ever fly Frontier again. It has been a horrible experience and we aren’t even to the airport yet.
Mrs, Retired Military
by MJacksonMo on 2018/09/29 00:19
Sometimes very difficult to book. When you call in for assistance they either want to charge you, don’t have the same fares you see on line or give you a number to call someone else. No considerations for Veterans who don’t have physical scares. Because of my knees, back and left shoulder, it would be so much easier to board after Premium passengers or passengers w/children. Even tho’ I present my DAV card with 30 Years of faithful service to this great Nation, it falls on death ears because I am not in a wheel chair. Sometimes I am slow, and depending on the day can’t lift my bag to put it in the over hang bin, so. It takes me a little longer and folks get frustrated. Because I don’t have any physical scares outside that one can see. I sometimes panic around a lot of people especially when the line is waiting on me to be seated. Can anything be done for me and other Veterans to assist us? Thank you
Excellent flight
by laineybec on 2018/05/31 17:21
Frontier recently began its non stop flights between Savannah,Ga & Denver, CO. Everything was perfect except for the very early return flight. Since it is the only one all week, a later flight would have been better. 6:40am is a little too early for since I am a senior citizen & need time to get ready in the morning. I barely got 2 hrs sleep & would not do it again. Otherwise everyone connected with the flight & check in were superb& made the trip excellent. I would recommend flying Frontiers to anyone who doesn’t have a problem with early flights.
A little buggy
by HiDee4Nettes on 2018/08/28 22:18
The app is okay but it seriously took me 2 entire days and more than a dozen attempts to book our tickets. It kept mixing up mine and my husband’s info and wouldn’t take our flier numbers, deleted his known traveler number. Tried 3 cards before it finally took one. I’m guessing it was because my parents were buying us the tickets as a gift but ultimately I put them in my card bc it wouldn’t take their (assuming not the travelers names so for security). Still it would have been nice if it saved my info so I wouldn’t have to have keep re-entering over and over. I was logged in to my account. But the basic function of what the app should do is nice.
“Failed connect to the server”
by APH45807 on 2018/07/19 23:01
Can’t purchase my ticket online (several browsers and co outlets) because the required phone number section is greyed out, can’t click. (Phone IS stored in my profile, though.) So I tried the app. Hooray! Phone number autofilled just as the other profile details did! And then enter all my card information 36 times (!!!!!) only to be told repeatedly “Failed to connect to the server and we’re unable to continue. Any changes made will be lost.” Looks like I’ll have to select a different airline despite the fact I’m a Frontier CC holder and have exclusively flown Frontier for a decade now.
Horrible Experience
by Debbie Sullivan on 2018/09/05 20:27
We were going to Vegas on Labor Day and the plane was three hours late. When we finally got on board there was a medical ER. It took about 30 minutes to get back on track. The Pilot said he was over his time limit for the month to fly the plane. We all had to exit the plane . The next flight was 7am the next day. If he was that close to his time limit , they should of another pilot on stand by. It was horrible and the communication was even worst. Very unprofessional.
Great Mobile App Experience
by CoolPapa1965 on 2018/02/16 01:53
Most Airline Apps require some registration process, like an Honors or Mile Rewards Program. Sure it’s nice to have the option, but when I needed my mobile boarding pass, Frontier’s mobile app fully loaded within a fraction of a second, and the app opened without any user registration, without any user login, and my booking pulled up with only my last name and Confirmation Number(letters). Whole process completed within a minute! No kidding, within a minute! Gerard S
Major delays
by ssssssssassssssssss on 2018/08/17 16:21
Our flight was delayed nearly 9 hours, we were suppose to leave at 2:30 pm and did not end up leaving until 11:00 pm! They first delayed it 1/2 hour then it went to 4pm, then 7:30 pm, then 10:40 pm, if we knew orginally that the flight was not going to leave until 11 at night we could have gone home and then came back, but they kept delaying it further and further as the day went on and there was no one at the desk to communicate with until 6:30 pm. It was the worst experience i ever had flying ever!
Never again
by MissKittyPurrs on 2019/03/03 18:14
If I didn’t have cheap frequent flyer miles that I wanted to burn, I’d never have flown Frontier. After my first and only round trip is finished, I will be overjoyed to never use it again. I see now why their Consumer Reports Ratings are so bad. Don’t believe their ads for cheap flights. They don’t exist. And by the time you pay for baggage, carry-ons, etc., you could have flown on a better airline that does more than serve water for free. No real food is available so if you’re hungry, stock up in the airport after you go through security. A soft drink is $3 and an alcoholic beverage is $8 minimum. The only food offerings are snacks. I will kiss the ground when I get home and swear I will never do this to myself again!
Is it possible to login
by Mymindfudge on 2018/08/21 03:40
I’ve tried two dozen times to create an account and login in. I followed the password requirements and yet it doesn’t recognize my password. I tried numerous times to plug in the password I created. It won’t let me in and yet, it says I received an email saying I successfully created an account. Finally I gave up and requested to make a new one. That took five tries to even get the button to work. Finally I received one of those silly temp passwords but it doesn’t work either. How can I use the app if it doesn’t let me in? Honestly, it seems like it wasn’t designed for Apple products and just doesn’t work on the platform at all. It fails to resize the text fields. Infuriating.
I will never fly Frontier again!!!
by HighPlains on 2017/12/23 02:27
Its very upsetting having to purchase seats after the tickets are purchased. Also to be forced to pay for carry on baggage half way through the trip is absurd! Our flights were also miserable, the seats don’t recline and have no cushioning - for a red eye it was awful, the lights were on and off, loud (unnecessary) announcements every thirty minutes- NO rest. The lack of service was also evident- and the flight attendants were gossiping loudly making an unprofessional environment for everyone. Being nickel and dimed for everything, plus a lousy flight means I will never fly Frontier again and will let everyone know about the experience so they don’t have to go through the same.
Tickets on line
by jill Geatty on 2019/01/24 20:19
I want to thank Carlos for helping me finally getting my Den membership available to book on line. It was very difficult when booking on line because I never changed my email or password & I kept getting “invalid” over & over. Once you go off what you choose & go back-the price always changes which is very annoying. This time I didn’t go off line & used a different phone to call Carlos. I wish all airlines will stop charging more, if you go back to booking at a later time.
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App name
Description
Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
Worst airline ever
by jwstubbs on 2019/05/19 07:33
Never fly this airline. Never on time and charges for everything to include your carry on. Spend the extra money and fly any other airline
Working
by Cas7796 on 2019/05/19 03:02
I booked my airline way before I found out that I had to work the day after I fly home. what that means is that I am flying out on a Wednesday but I’ve got to work all the way up until Thursday. I tried calling customer service and the lady said oh well that’s not my problem. So basically is I’m out of a round-trip ticket that I cannot use I cannot cancel and I cannot get a refund. Tried calling customer service but they don’t speak very good English. So buyers beware. I had to book 2 different tickets with two different airlines now and it cost me an additional money. Frontier Airline wake up and do what Southwest does. If you’re on unable to make your airline due to medical reasons or working. They give you one year to use your voucher.
New Flight Rider
by Swtcoco79 on 2019/05/18 15:19
I’m most impressed with Fromtier airlines of all the flights I’ve been on! The cleanliness is bar none! I love clean!!! The only thing I am not happy with is snacks and drinks not being complimentary/free. Please keep up the excellent service and friendly staff professionalism!
Login issues
by u r a butt cheek on a stick on 2019/05/18 12:21
I cannot log in — even when I reset my password. I am sooo frustrated!!
Frontier is the worst
by Frontier is terrible on 2019/05/17 22:05
Terrible airline. Terrible customer service. Terrible app.
Theft
by nevertakethisariline on 2019/05/17 20:45
Don’t fly with this airline, they steal your stuff out the checked in bags and they don’t do anything about it. They are absolutely useless.
Pathetic app
by Bobqqq on 2019/05/17 14:06
Doesn’t allow to check in all passengers!
Crew
by Tay-Bay<3 on 2019/05/17 12:13
They are excellent including the pilot!
Booking
by Frusterated Pamela G on 2019/05/17 05:29
Some of the info is confusing. Not sure how the fees are totaled in the end and baggage prices need to be up front and easier to understand.
Very User Friendly:)
by FL Livin on 2019/05/17 03:26
As the title states. Easy Breezy.
Best deals, great flights.
by Trista605 on 2019/05/17 01:15
I love frontier airlines. They always have the best prices to get me where I need to go, but they do it while still providing exceptional service.
L
by Chrissy_cakez on 2019/05/16 20:02
I’m
Can’t click on anything
by bbeautii on 2019/05/16 01:58
It doesn’t let you click on a date or anything else!
Terrible
by Jocko Fan...big time on 2019/05/16 01:55
This app and the website for the airline are terrible and do not work.
App
by aimkr on 2019/05/16 01:43
Love you guys! Love flying with you. The app is awkward. It could be smoother. It was impossible to figure out the baggage check or carry on. Sometimes things work sometimes they don’t. Thanks!
Rebooking
by wyoming to vegas on 2019/05/15 19:05
Not sure it worth it to get the insurance to change a flight. My change (later flight on same day) cost me another $119. So what was the insurance for? Very hard to understand the customer service people over the phone.
Easy to book
by triumphant triker on 2019/05/15 13:09
I booked the flight due tithe low cost of the flight. Most airline flights are ala carte, and this is no exception.
TSA
by Beav bro 1 on 2019/05/15 12:58
I have a TSA # and it is registered with your airline. Just went through line and was denied. WHY?
Needed to see my 81 yo mom who’s health is declining
by drz4me on 2019/05/15 02:38
So far my experience has been amazing and easy! My mom now lives in Michigan and I’m still in NC. Her health has been declining and I needed to see her in person! So far this experience has been positive! I’ll follow up once I actually take the flight 😊
Very Basic but works
by Henry2800 on 2019/05/14 21:44
It would be great if site remembered you or had option to keep you logged in. It would be nice if it kept information and tracked more about your profile like TSA number etc
Missed flight
by Distressed D on 2019/05/14 20:19
We arrived to airport 2 hours prior to boarding time like email requested. Yet, with 2 kids, strollers, etc it took over 1.5hr to just get through TSA check point and all the way down to the end of the terminal because it was the very first terminal meaning we ran for 25+ terminals just to get to D1A. We were 2 min late, and they would not let us board. I don’t know if they can see that we checked in but it would be nice if they could because then they could see that we were at least there and could wait. We choose Frontier because it seemed family friendly, but I don’t know that I’d recommend it for families.
Trip
by Clornag16 on 2019/05/14 18:15
Quick and easy booking I will use this again
Complaint
by Looking for a deal on 2019/05/14 16:20
The only complaint is you make it seem as though your getting a good price but then you add on 35.00 each way and it’s no longer a good price
Baggage
by Danabor on 2019/05/14 15:52
I have been trying to book a bag for the past half hour and am finding it impossible to figure out so I'm trying one more time
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Frontier Airlines
by Vlr60 on 2019/05/14 12:38
I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.
Horrible
by DeDeWalker on 2019/05/13 18:04
Flight late Staff rude Seats and space horrible Had to remain in the plan for over 30 minutes This was first time and last time flying with frontier
Worst service EVER!
by FrontierNoMore on 2019/05/13 15:49
I tried booking a flight through the app, and when I entered all the payment information, a warning popped up stating that payment did not go through. So I went directly to the source of the flight that I was trying to book (volaris). I booked the exact same flight on trough volaris, and I received a confirmation email right away. I received an email in the morning stating that my flight was booked through frontier, even though the app said it did not book. So I’m double booked on the same volaris flight, one reservations through frontier and one through volaris. I called frontier to cancel the flight and DAVID -1132096 was very rude, he said I was not able to cancel since I didn’t call 4 hours after booking ( keep in mind that I didn’t receive a confirmation email until the next morning and the app had stated that it was not booked) and a full refund was only available if the cancellation was made within 7days if the flight. I booked a Friday flight on Sunday. I am not happy with this app or company. I highly do not recommend this app. It will glitch and take payment even though it’ll tell you booking was not processed. And then customer service will disregard the app glitch and charge you for cancellation.
App
by Vane!' on 2019/05/12 19:11
It always has problems processing
Lb1968lb
by lb1968lb on 2019/05/12 18:17
Your app could be The worst in the aviation industry I have used many apps before but I've never seen one this poorly written. You should be ashamed of yourself.
Frequent buyer
by Juany29 on 2019/05/12 17:16
I tried 5 hours to register for the frequent buyer program and it doesn’t work for the last 3 days
Clunky
by Bend snobs on 2019/05/12 12:10
App is clunky. It is not intuitive like many other booking apps.
Frontier 👍
by kenaydaniel on 2019/05/12 05:40
Los mejores precios 👌🏽
Hate it
by fernybug on 2019/05/12 05:27
First time on frontier. Will also be the first time I’ve missed a connecting flight in ten years. Not impressed.
Saying thanks
by tupendane on 2019/05/12 00:39
Thanks for the best price and best flying
Never Again.
by Disgusted and outraged on 2019/05/11 23:05
Our experience with Frontier has been unpleasant to say the least. The hidden charges are inexcusable and excessive. The website is misleading and difficult to make changes. Flying United Airlines would have been much better in every respect.
Clunky at best
by Enjoying-Videos on 2019/05/11 19:55
No ability to check flight status from reservation or boarding pass. Also flight status by flight number tends not to work. Boarding pass does not update with gate changes.
Departure - Return Dates
by cristinamcancel on 2019/05/11 07:07
Every time I’ve tried to book a flight, it has not allowed me to choose a date for departure or return and I tried using the website, but the screen froze every time I went to choose the dates.
I am a female
by Jersey1951 on 2019/05/10 22:56
As I completed my booking, I noticed that the gender designation for me is male. I called your booking customer service. His name is Olin. He said this is a technical difficulty and insignificant. He also said my rate had increased from 129 vs 198 dollars. I said thank you and went back on line to complete my booking. How do I get someone to help me with my profile? Thank you. Mary Zimmerman Bayer
WOW. GREAT AIRFARES
by Tennis Clay on 2019/05/10 18:26
Very happy to travel with Frontiet
Do don’t fly with them
by dont fly frontier on 2019/05/10 04:30
They are horrible ! Don’t ever fly with them
Bee Cad
by dona cleotilde on 2019/05/09 08:52
Easy app to follow!!! thank u!
Great app!!
by FlyJXN on 2019/05/08 11:55
Love it! So cheap and affordable to fly!
Affordable trips
by OZZY'S on 2019/05/08 04:52
Good in general!
Not happy
by mgbeach07 on 2019/05/08 04:37
I clicked what I thought was flight f9679 leaving mco at750 going to den but what I got was a710 not direct flight to Denver I call to try and correct this but it was not resolved sincerely Mary grace Civiello
Highly recommend
by GenyCas on 2019/05/07 19:02
The app is user friendly and no other airline can beat the prices.
❤️
by cici_an on 2019/05/07 17:26
I love flying Frontier. My love has grown with the Kids Fly Free. Just returned from flying our family to Disney. We created many great memories on this trip
Sign up fail
by NextlEVel78 on 2019/05/07 11:53
There always seems to be a problem connecting to the server when I try to sign up for rewards
“INVALID ENTRY” 5 TIMES!!!
by tjgnkc on 2019/05/07 02:23
App downloaded fine but entering my information was very difficult as it kept saying I entered wrong info and password was not valid. I reset password via Frontier email link and temporary password- got same message of wrong temporary password (I copied and pasted), and reset password and AGAIN it said wrong or invalid password- I used correct criteria for their password requirements- about 3 times and still NOTHING! SAME ERROR MESSAGES - EITHER WRONG TEMP OR EMAIL OR NEW PASSWORD- and I’m sorry I am not making same errors 5 times!! Glitchy to use, if you can get it going. Southwest has the best and easiest and quick up to date airline app! Take a lesson Frontier!!
WiFi
by love from fulton on 2019/05/07 00:46
When booking the website said it had WiFi but when boarded there wasn’t any! But the flight was great and fast, loved that it was a straight flight!! Will book again!
Add to Wallet Issue
by t_strudel on 2019/05/06 13:49
App is user friendly, but haven’t messed around on it that much since I don’t fly Frontier usually. I just can’t add my boarding pass to the Wallet app after checking in. “An unexpected error has occurred. Please try again.”
Horrible experience
by frequent traveler Steve on 2019/05/06 13:37
Terrible app and web site. I will use a different airline next time.
Horrible
by COBrewer on 2019/05/05 20:56
Loses my boarding pass regularly. Have to print a paper pass at airport. Can never retrieve my flight history
Love the App
by millipee on 2019/05/05 16:53
Great app, convenient and easy to use.
Sick of Frontier
by jlarid on 2019/05/05 12:18
Their prices are a joke! It’s either spend a fortune or ride the most uncomfortable ride of your life. The extras and fees are ridiculous, the seats are the most uncomfortable, the prices are a joke and the website is a disaster! Why do I keep falling for this stupid airline!!!
Check - In
by auntiejodi on 2019/05/05 11:55
The app works great, with one exception. I would love if it alerted you it was time to check-in. It didn’t do that for either of my flights.
Chicago to Orlando flight may 2
by szczesuil on 2019/05/05 03:06
Worst airline ever will never fly your horrible airline again. 6 hours delay on Thursday night which caused us to arrive at 1:30 am so ruined half our trip because your crew timed out completely unacceptable!
World traveler
by jjjjggffcf on 2019/05/04 18:38
Easy check in
Like a bus ride
by 50Year old on 2019/05/04 16:20
I jump on the plane and like a bus, the ride is smooth and comfortable. Before I know it I am landing! The flight attendants are very nice! I fly every 6 months and I love it. No frills to pay for. They pic my seat and I don’t take a bag. I take a personal item big enough to fit just enough for a week and buy things if I need them. Piece of cake.
Flight was delayed
by yrrfgg on 2019/05/03 20:54
Sitting on plane for over an hour now everyone getting antsy.
Great improvement
by Mr sanitary on 2019/05/03 19:10
This mobile application has improved over the last 2 years.
App never works
by jo_2010 on 2019/05/03 15:54
I have been trying to look at flights for a week and it just doesn’t work.
Poor customer service- flight delayed with no notification
by Grumpyzogg on 2019/05/03 13:18
Previous night’s flight was delayed several times then cancelled due to weather. We were all told we were booked on the next morning’s 10:35 a.m. flight. Arrived at the Airport and there was no one at the counter to greet us. Learned from other passengers that the new 10:35 a.m. flight had been rescheduled for 12:29 p.m. with no email or text notification to alert us to the change.
Useful but slow
by Erok5217 on 2019/05/03 13:10
This app works well for its purpose, but if you’re in a hurry, have patience. The load times take extended amount of time
Not as good of a deal as you think
by scalici04 on 2019/05/02 05:15
The flight appeared to be a great deal when purchased then come to find out you have to pay for carry ons as well as seating assignments. Kind of felt tricked after it was all said and done.
Rip off
by Cmax0744 on 2019/05/01 19:48
Need to change flight $50per person need to cancel $50 per personneed to bring luggage $40per person carry on $40per person no free pretzels seats small no leg room. You think your getting a good deal but everything that comes normal with other airlines is an extra cost with them. Do they care if your a happy customer? Not really!
Frontier
by photophrwak on 2019/05/01 05:37
Good bargain
Super friendly to use!
by bbbityyy on 2019/04/30 21:36
Easiest and fastest plight I have ever booked.
Just let me use mobile wallet guys
by ydoineedthis on 2019/04/30 16:07
Why is there an app at all? Just make my boarding pass available for mobile wallet and stop trying to strong-arm people into downloading your worthless app.
Your app
by Girl76onfite on 2019/04/30 15:38
The first time i have your app its is great and look forward to continue using this app. Thanks
The worst travel day of my life
by LadyDyanne on 2019/04/30 15:31
This was the worst experience that I have had in my history of travels. Customer service was rude at the airport. It took me all day just to get home. The flight was delayed and the representatives would not give You straight answers. I can honestly say that I will never use Frontier Airlines again.
Price to expensive
by alexbarnes211 on 2019/04/29 21:54
Price change too fast.
I usually fly delta now I know why
by juliechristop on 2019/04/29 19:19
I thought my ticket was cheaper but I got nickeled and dimed so that a $600 family trip was $1300 in the end with bags and seats - unreal
worst airline ever
by Subzzxx on 2019/04/29 04:21
i book a flight trough experian app i was not aware that i have to paid for my carry on
Worst app ever
by M-McD on 2019/04/28 14:13
Worst app ever
Profile and TSA precheck
by sanniedotcom on 2019/04/28 09:09
I have been approved and paid for TSA precheck. Literally, every other time I travel-which is at minimum 1x per month, with Frontier my TSA doesn’t show up on my boarding pass which means I can’t go through the ore-check line. The APP arbitrarily adds blank profiles every time I get into the app so my TSA # is not showing.
Terrible app
by scullari on 2019/04/28 01:54
Horrifying bad app. Thanks.
Very Confusing App
by A Happy Roadie on 2019/04/28 01:29
It was not easy booking my first flight. Instructions were not laid out very well.
Flight 242
by pantsred on 2019/04/27 15:28
My flight was delayed 3hrs with no explanation why. A delay is a delay regardless but It Would be nice to know why.
Flight
by Luigri on 2019/04/27 02:56
Good service
unmmm!!!
by omar sotolongo on 2019/04/26 22:53
Hola. Mi experiencia es: tienen un buen precio. Pero cuando se escoge el asiento y registra la maleta DE MANO, todo cambia o y sin contar que baje el app para no tener que printiar el boleto y me cobran por eso. Total. De 88.70 page 193.78. El cojer el asiento,y la maleta que no pesa 10 libras y pagar para tener mi boleto. Me costó más caro que el viaje a Puerto Rico. Yo le daría un 3 de 10 puntos. Gracias y pues!!!!
Newbie
by Beach Search on 2019/04/26 18:54
I’m a newbie at this app and love it so far!
Love Frontier’s Direct flights
by Abasewq on 2019/04/26 13:06
I am so happy to have Frontier flying out of Norfolk non stop to my daughter in Colorado. Thank you, Frontier.
Congratulations!!
by Luz 1 on 2019/04/26 10:55
Muy buen servicio
First time and last time traveling with frontier
by jetting0329 on 2019/04/26 09:47
This is the worse airline that I have travelled with. From having a cancelled flight and not being notified to the customer service agents brushing me off at the airport and just handing me a piece of paper to call a hotline to spending three hours on the phone with an agent just to get a flight so I can make my cruise. Overall lost out on two days of my vacations and frontier does not have a care! Would not recommend frontier or there app!
Vomit under her seat.
by Titipulli on 2019/04/25 23:27
I will not use an airline that mistreated a woman and had her arrested because you failed to make your plan a clean sanitary environment. You all are sick. I’m deleting this app and I want all my info deleted. IWANT ALL MY INFO DELETED!!!!! Or I will sue.
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
Review Judy Dolan
by Judy Dolan on 2019/04/24 16:25
Fantastic website easy to use !
Customer service
by ThisAirlineSucks on 2019/04/24 15:50
Customer service is awful. Can’t talk to a real person. When I tried to talk to someone in the airport she gave me a phone number that was completely automated. I will never fly Frontier again
Great Airlines, Great App!
by Kimosabi Marie on 2019/04/24 09:45
App is easy to use and very convenient. Boarding passes are right in the app on your smart phone and it is a great tool to have! A must have when flying with frontier
How convenient!
by North Country traveler on 2019/04/23 19:49
Love this new addition to Raleigh. My only wish is that they flew later in the season. Maybe soon?!?!?!
Economía
by de catańo on 2019/04/23 18:18
Muy buena la calidad de viaje a florida des de Chicago o Puerto Rico
Delay
by Dj8950 on 2019/04/23 15:36
Flight delayed because they didn’t have enough airline stewardess’s. Had to bring one in from 3 hrs away...
Bags
by Mary McGruder on 2019/04/22 20:09
I tryed to pay for 1 checked carry on bag on my phone and i couldn’t figure out how to do it. It isn’t very friendly.
Awesome always!
by binkieboodles on 2019/04/22 12:33
On Time fun crew. Love the fares!
Trip to Minneapolis
by leebowitzandsteinandheimer on 2019/04/21 02:29
Great experience!!
Poor communication
by oneluvjones on 2019/04/20 22:50
To say that customer service was piss poor is an understatement. The check in representative acted as if I was bothering him and ASSUMED that I was aware of there flying set up as far as bordering areas and so forth. Also I ended up paying an additional $250 bucks for two carry on bags and for seating together as I was traveling with one other person, WHAT A FREAKING SCAM! I paid $444 for my tickets and an additional $250 for just two carryons and seating next to each other. Whack whack whack.
Not satisfied.
by bri1589 on 2019/04/20 21:54
The app gave me the option to choose my seat, then chose for me.
Frontier Airlines
by Vlr60 on 2019/05/14 12:38
I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.
Disabled passengers
by disabled passenger on 2019/04/04 23:38
I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.
Flight from Denver to Fargo nd
by 222445667890 on 2019/04/10 15:31
At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets. The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
Very impressed
by WMVM on 2018/08/27 11:21
This is my second experience with Frontier; the first wasn't good but this time was excellent. Easy to find want I want, prices very acceptable and accessible and the most important, the site is very easy to navigate through. The only thing that I have to mention is about some attendant; the tone of the voice during the flight was too loud; is hard to take a nap or read. I have to mention as well, that they were very friendly and helpful during the boarding when I need help with my carry-on luggage. So far, I’m planning to keep flying to Atlanta with this airline.
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
You get what you pay for!!
by Jezebella73 on 2017/10/17 13:52
Showed up for my 8am flight out of Providence to TAMPA, people at checkin where GONE. 5 family’s got stuck paying $30 MORE to switch the ticket to a 5pm flight. No apologies, when I try to have a conversation with the woman behind the counter I asked to speak to a manager conveniently she was in a meeting. And then I was told if I had any further issues they would call the police on me... really?? I will NEVER EVER fly this airline. Spoke to airline security and police and THEY said they have been having MANY issues and they were called to the counter YESTERDAY and Frontier was told by the police officer that they need better customer service!! Horrible experience, stuck at the airport till tonight and have to FLY TO ORLANDO.. 1 1/2 from Home! Never again! #CustomerService!
Terrible app
by Paco45-lk on 2019/02/21 12:52
You’d think that after all these years, this app would be perfect. But it still can’t handle basics. The app always defaults to my departing airport being in Mexico regardless that my profile states otherwise. Why do I have to keep changing this every time? Why Mexico? Enabling location services should help but makes no difference. It’s clunky and doesn’t handle basics such as pet add on. Dear frontier, look at the American Airlines app and learn. It’s a dream. It’s beautifully designed and I can do everything from tracking my luggage to arrange upgrades to buy meals, to you name it. And all that in a user friendly design. You have no upgrades, no meals and yet, you can’t get an app that defaults to my correct departing airport listed on my profile. Such a shame.
Love it
by kiamdj on 2018/04/04 06:04
Excelent airline. If you can save money this is your airline. People always talk about free bags and service but if you want all of this look for other airline. With frontier you pay for what you receive. Im not saying that they dont provide service, if you read all of the information that they provide its exactly what you get. You have to read. I like it because they offers me great itinerary flights, its cheap, always send me offers. Im from Puerto Rico and when the Huraccaine Maria came on Sept 2017 I flight with frontier in October for $59. Im happy for using this airline.
Mrs.
by Sunshine Stevenson on 2019/02/13 06:47
First time using mobile app and also first time booking using my points. It went very well. My very first experience fraying with frontiers my flight was canceled and I was left stranded in Salt Lake City with my son, whom was traveling with me for work. It was so frustrating and lost a lot of money last Summer. I hv them one more try end of Summer abd was a much better experience leaving out of East coast. Heads back to Salt Lake city for work again, praying I and the others flying in will get in and out ok if weather permits on Feb 28th. “3 is a charm, third flight with the bear!”
My opinion
by Justin Eubanks ✈️ on 2017/12/09 22:51
I love the cheap flights etc. I think what would make the experience better is allowing carry-on bags to be free, or at least make it apparent they are free because I've never paid for it and never have been charged. Seems ambiguous. Also, I think customers who purchase tickets way in advance should be able to choose seats without paying extra, especially if you're traveling with another people. Hope you'll take my advice and make changes. Would mean the world to me as a customer!
My trip
by margariragarcia on 2018/09/13 21:30
I would like to thank the crew of Frontier for going above and beyond great care. I traveled after receiving chemotherapy and surgery on my arm, the crew was so attentive to my needs. My discomfort was apparent and they did everything possible to help with my pain, they provided a snack so my stomach would tolerate my pain medication, they provided ice for my arm and when it was apparent my stomach was going to come up they were quick to bring me a bag to throw up in. They kept a watchful eye on me and for that I am grateful. Again thank you Frontier Airlines crew. Sincerely, Margarita Garcia
Quick Vacay Affordable Price
by LexussNexus on 2019/04/19 15:45
Frontier made it possible for me and my best friend to fly out in a weeks notice for my birthday. While other airlines sported $400-$600 tickets Frontier was only $100 (with carry on bag prices). The promo codes worked and the app made it a breeze for checking in early and showing our boarded passes. First time flying Frontier and it wasn’t nearly the craziness people made it seem. Just as easy if not easier then Delta and American. Would highly recommend for those looking for a budget friendly fly. Thanks frontier.
Frontier den members
by Pjpeg on 2018/10/09 21:35
I am a Frontier den member. It seems like there are so many empty seats on the flight that I just made a reservation that den members should still be getting the $56 rate for 2 weeks in advance. I’m a little disappointed in this. I’m just thinking is it really worth being a den member and in fact I was just thinking about getting the Frontier credit card but for me to be paying $255 for a Frontier red eye flight doesn’t really feel like a good or fair deal ! Would like to hear a reply on this or your thoughts. Thank you Peggy Stubenrauch
No communication or updates when things go wrong.
by getittogethergu¥s on 2019/02/13 00:20
This app will not keep you up to date on delays or gate changes. I’ve had both happen to me today with my flight. I’ve used this app several times already and it’s given me trouble with the gate changes before. This time, I’m at the gate it said to go to an hour and a half before departure. I’m waiting, time to depart but nothing is going on. Check my boarding pass on the app, says my gate has changed AND says it’s ON TIME, and NO NOTIFICATIONS. So what do I do? Book it to the new gate, hoping they haven’t left without me. Not only have they not left, even though it said boarding started 40 min prior, the departure time is now two and a half hours later than the original time.
Awful company but great app
by scoobytoobs on 2017/12/27 01:43
Everyone knows Frontier is just terrible. Terrible planes, terrible customer service, terrible fees on top of good airfares. They even required you to have this app to get your mobile boarding pass. But, this app actually turns out to be the best part of the whole company. Clean, easy-to-use, functional- you can even book in-app. It’s surprisingly great. Hopefully you’ll never have to use it (since hopefully you never have to fly Frontier), but if you do you will probably be pleasantly surprised.
Terrible Experience
by Consta Fosta on 2017/11/25 22:02
Bought tickets a couple months ago and find today that I need to pay another $125 to get on plane with luggage, more if i have a carry on. Spent 30 minutes on phone with representative who said bags were $38, not $40 the App was showing. She sent me to site to pay for checked bags but site wouldn’t work so after 30 minutes I ended the call and went back to App, paid another $125 just to get on the same plane I thought I’d already paid for. I’m a Platinum flyer at Delta but I have always enjoyed Frontier and Alaskan but i have never been treated like this, charged like this, given the runaround like this and i am very unlikely to ever fly Frontier again. It has been a horrible experience and we aren’t even to the airport yet.
Mrs, Retired Military
by MJacksonMo on 2018/09/29 00:19
Sometimes very difficult to book. When you call in for assistance they either want to charge you, don’t have the same fares you see on line or give you a number to call someone else. No considerations for Veterans who don’t have physical scares. Because of my knees, back and left shoulder, it would be so much easier to board after Premium passengers or passengers w/children. Even tho’ I present my DAV card with 30 Years of faithful service to this great Nation, it falls on death ears because I am not in a wheel chair. Sometimes I am slow, and depending on the day can’t lift my bag to put it in the over hang bin, so. It takes me a little longer and folks get frustrated. Because I don’t have any physical scares outside that one can see. I sometimes panic around a lot of people especially when the line is waiting on me to be seated. Can anything be done for me and other Veterans to assist us? Thank you
Excellent flight
by laineybec on 2018/05/31 17:21
Frontier recently began its non stop flights between Savannah,Ga & Denver, CO. Everything was perfect except for the very early return flight. Since it is the only one all week, a later flight would have been better. 6:40am is a little too early for since I am a senior citizen & need time to get ready in the morning. I barely got 2 hrs sleep & would not do it again. Otherwise everyone connected with the flight & check in were superb& made the trip excellent. I would recommend flying Frontiers to anyone who doesn’t have a problem with early flights.
A little buggy
by HiDee4Nettes on 2018/08/28 22:18
The app is okay but it seriously took me 2 entire days and more than a dozen attempts to book our tickets. It kept mixing up mine and my husband’s info and wouldn’t take our flier numbers, deleted his known traveler number. Tried 3 cards before it finally took one. I’m guessing it was because my parents were buying us the tickets as a gift but ultimately I put them in my card bc it wouldn’t take their (assuming not the travelers names so for security). Still it would have been nice if it saved my info so I wouldn’t have to have keep re-entering over and over. I was logged in to my account. But the basic function of what the app should do is nice.
“Failed connect to the server”
by APH45807 on 2018/07/19 23:01
Can’t purchase my ticket online (several browsers and co outlets) because the required phone number section is greyed out, can’t click. (Phone IS stored in my profile, though.) So I tried the app. Hooray! Phone number autofilled just as the other profile details did! And then enter all my card information 36 times (!!!!!) only to be told repeatedly “Failed to connect to the server and we’re unable to continue. Any changes made will be lost.” Looks like I’ll have to select a different airline despite the fact I’m a Frontier CC holder and have exclusively flown Frontier for a decade now.
Horrible Experience
by Debbie Sullivan on 2018/09/05 20:27
We were going to Vegas on Labor Day and the plane was three hours late. When we finally got on board there was a medical ER. It took about 30 minutes to get back on track. The Pilot said he was over his time limit for the month to fly the plane. We all had to exit the plane . The next flight was 7am the next day. If he was that close to his time limit , they should of another pilot on stand by. It was horrible and the communication was even worst. Very unprofessional.
Great Mobile App Experience
by CoolPapa1965 on 2018/02/16 01:53
Most Airline Apps require some registration process, like an Honors or Mile Rewards Program. Sure it’s nice to have the option, but when I needed my mobile boarding pass, Frontier’s mobile app fully loaded within a fraction of a second, and the app opened without any user registration, without any user login, and my booking pulled up with only my last name and Confirmation Number(letters). Whole process completed within a minute! No kidding, within a minute! Gerard S
Major delays
by ssssssssassssssssss on 2018/08/17 16:21
Our flight was delayed nearly 9 hours, we were suppose to leave at 2:30 pm and did not end up leaving until 11:00 pm! They first delayed it 1/2 hour then it went to 4pm, then 7:30 pm, then 10:40 pm, if we knew orginally that the flight was not going to leave until 11 at night we could have gone home and then came back, but they kept delaying it further and further as the day went on and there was no one at the desk to communicate with until 6:30 pm. It was the worst experience i ever had flying ever!
Never again
by MissKittyPurrs on 2019/03/03 18:14
If I didn’t have cheap frequent flyer miles that I wanted to burn, I’d never have flown Frontier. After my first and only round trip is finished, I will be overjoyed to never use it again. I see now why their Consumer Reports Ratings are so bad. Don’t believe their ads for cheap flights. They don’t exist. And by the time you pay for baggage, carry-ons, etc., you could have flown on a better airline that does more than serve water for free. No real food is available so if you’re hungry, stock up in the airport after you go through security. A soft drink is $3 and an alcoholic beverage is $8 minimum. The only food offerings are snacks. I will kiss the ground when I get home and swear I will never do this to myself again!
Is it possible to login
by Mymindfudge on 2018/08/21 03:40
I’ve tried two dozen times to create an account and login in. I followed the password requirements and yet it doesn’t recognize my password. I tried numerous times to plug in the password I created. It won’t let me in and yet, it says I received an email saying I successfully created an account. Finally I gave up and requested to make a new one. That took five tries to even get the button to work. Finally I received one of those silly temp passwords but it doesn’t work either. How can I use the app if it doesn’t let me in? Honestly, it seems like it wasn’t designed for Apple products and just doesn’t work on the platform at all. It fails to resize the text fields. Infuriating.
I will never fly Frontier again!!!
by HighPlains on 2017/12/23 02:27
Its very upsetting having to purchase seats after the tickets are purchased. Also to be forced to pay for carry on baggage half way through the trip is absurd! Our flights were also miserable, the seats don’t recline and have no cushioning - for a red eye it was awful, the lights were on and off, loud (unnecessary) announcements every thirty minutes- NO rest. The lack of service was also evident- and the flight attendants were gossiping loudly making an unprofessional environment for everyone. Being nickel and dimed for everything, plus a lousy flight means I will never fly Frontier again and will let everyone know about the experience so they don’t have to go through the same.
Tickets on line
by jill Geatty on 2019/01/24 20:19
I want to thank Carlos for helping me finally getting my Den membership available to book on line. It was very difficult when booking on line because I never changed my email or password & I kept getting “invalid” over & over. Once you go off what you choose & go back-the price always changes which is very annoying. This time I didn’t go off line & used a different phone to call Carlos. I wish all airlines will stop charging more, if you go back to booking at a later time.
Rating Trends
395,454,496,503,0,0,1371,0,844,437,0,906,424,454,396,459,442,519,463,451,416,433,462,433,583,508,407,417,391,184,624,453,435,0,731,0,709,0,878,0,867,454,378,207,372,455,482,390,405,414,409,192,0,0,1544,344,403,372,416,452,392,376,360,350,362,0,875,0,779,368,390,0,880,0,927,0,739,0,792,0,703,665,365,0,842,0,845,0,941,367
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