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Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
WORST SERVICE DON’T USE FRONTIER
by Aric Hanson on 2020/05/28 23:52
I had to buy two separate flights today because frontier had no one working at LAX to check people in. I missed my flight and went to John Wayne Airport and no one was working there to give me a refund either. To make matters worse, I called their customer service 4+ times today trying to get a refund only to get forwarded to voicemail or get hung up on. These people are scammers. I’m never flying with them again
Mislead
by chaundralela on 2020/05/27 15:36
Booking a flight, was offered to apply for frontier credit card that would save me $ on my flight. Was approved, but the cost of the flight was more than my credit limit issued so I was prompted to use another credit card to pay for full cost of flight. Very misleading!!!Shame on you Frontier......
Voucher scam
by cyjdr on 2020/05/19 21:48
Booked a flight and it does not allow you to use vouchers from previous cancelled flights. You just get charged!!!!!!!
I love this fly
by wright 1983 on 2020/05/18 23:17
I love this fly
Easy Peasy
by Works too much to cook much on 2020/05/14 21:25
Gets me checked in and all the info I need for boarding.
The App is better than the website!
by deeptees1 on 2020/05/06 16:24
Due to covid booking a flight on the website has been a horror. So I decided to try the app. Much better experience. I will book from my phone from here on out!
App does not work
by Drummrchk66 on 2020/05/04 10:14
App will not show kids fly free options. It also does not allow you to book, always says an error occurs when attempting to get past the flight price and goes back to the home screen.
Searching/Booking is Cumbersome
by barefoot_princess on 2020/05/03 11:14
Trying to find flight deals with Frontier is like playing whackamole. They advertise specials but don't give specifics so the consumer has to hunt and peck random dates and locations. It's awful.
Review is didn’t auto populate my info even tho I opened app on my phone
by JoshL79999 on 2020/04/30 03:15
Thx
GREATEST SYRACUSE NY AIRLINE
by PaulCuse on 2020/04/25 02:07
Thank God Frontier came to Syracuse NY Fantastic direct flights Fantastic prices You are foolish not to travel Frontier
Roger
by Roger Mahabir on 2020/04/24 17:35
I fly frontier at least once per month. No issues using the app. Great prices and employees. Highly recommended
Month view of flight prices
by yes dvhitd CB hk on 2020/04/21 16:56
The app doesn’t allow me to see a month at a time flight pricing. The advertising email use to but no longer has that option. This makes traveling with Frontier frustrating.
Hidden charges
by napcansew on 2020/04/19 02:17
I will never travel on Frontier again. Your prices are deceiving and you have hidden charges a passenger doesn’t know about until it’s too late to cancel. Extremely disappointed!!!
Bad experience
by NoBadDaysDood on 2020/04/17 18:22
The system is slow and not pointed the user to required fields. A lot of advertising that doesn’t allow the user to get his goal to be accomplished. I got the tickets after 3 hours of struggle.
Great so far!
by Sambone3372 on 2020/04/16 02:09
The frontier app made our airline purchased smooth and simple. We do not fight often, and sometimes this can be a daunting task for us. Hopefully the flight will be this smooth :-)
To the other reviewer
by CooterPuppet on 2020/04/13 13:13
Next time pat attevtion, you can easily get a boarding pass printed at the gate at literally ANY airport.
Frontier review
by llb1715 on 2020/04/10 23:38
I have had to fly back and forth from one state to another because my parents “choose” to spend their winter south and not north where we live!!! My father had some major health issues this winter and “I” have had to fly back and forth on a whim ......... frontier has been substantial in making the process of flying back and forth so easy!!! I will not fly with another airline, unless they change their course!
Does what it needs to.
by CuzzinPaul on 2020/03/30 22:51
The App works and makes it easy to book travel. Thanks for the ease! -Cuzzin Paul
Frontier
by Flappers2 on 2020/03/27 19:46
Very nice people and airline !!
This airline has went down tremendously!
by Pour service....worse fight on 2020/03/26 17:28
I was one of the first people to start using this airline is Philadelphia. I remember went flights was low and you got great customer service. It’s been year and the morale of the airline has drop to the people working for your company big caring about your customer needs or property. I have a told disable child and you books a flight from Orlando to Philadelphia March 16,2020. I was treated not so nice. First the fight was delayed twice.. I had to buy upgraded sets in order for my son and I to have space and not be so Crammed up with his back and leg braces on. Then waiting for his wheelchair after getting off the plane... they broke the leg on his wheelchair. In order to replace that it going to cost me $942 dollars or just get a new wheelchair where insurance would not replace because the chair was an upgrade I had to pay for out of pocket and they don’t cover. I don’t have the money to do so. My son uses that chair to be transport from school to daycare .. pretty much he’s confined to it. He doesn’t walk or talk. I put in a complaint and spoke with the airline attendant and she told me what would you want me to do.. with and attitude. I have never been treated so rudely. No respect for the situation. I use to love flying the airplane now it’s one of the worse. I’m going to put a statement out. About it. I would love to continue to use your airline but the workers need better training on customer cares as well as it’s gotten to pricey. After playing for the low price flight your baggage and seats and even stuff from your concession stand. You might as well flew American or Delta and get a free drink and snack and free carryon. For the same price.... this airline has to do better. This sucked. Plus on the way back home we had another technical delay which was a mechanical issue. Signed.. not a happy flyer
Camille
by Remy and Otis on 2020/03/25 01:52
Ugh! My flight from JAX to PHL was cancelled because of the Corona-virus. All okay and understandable. But - when I called to just have my ticket purchase refunded - I spoke with someone who kept trying to make me take a voucher for a future flight. I nicely told her, several times - I just wanted the refund. After about 10 minutes - she finally agreed and said she would credit my card for the ticket cost. Today I looked at my bank statement and she not only didn’t credit me - she charged me for another ticket. Ugh - again! I called back and spoke with a young man and nicely explained what happened. Sadly, he said he didn’t see any charges associated to the reference code I gave him so he said I wasn’t charged at all! I told him my bank shows two purchases now for a ticket we didn’t use. He said to call back in 7 days! Ugh - 3x! Not happy!
You do not answer the phone.
by Jdhdurnrkk on 2020/03/21 05:29
This is ridiculous I purchased a ticket and you can’t answer the phone no reply
Great deals
by Duce66xX on 2020/03/20 19:11
Great deals Great people On time Clean and safe Frontier is the way to go!
Trash airline trash customer service
by Meador 24 on 2020/03/19 14:18
Trash
Great!
by Mousey2232 on 2020/03/19 12:23
Prices are Great!!
Frustrated
by (Giovanni) on 2020/03/18 20:07
I have been trying for days to cancel a previously booked flight. The telephone number is always busy. I tried cancelling online but the “new” option to cancel which was implemented due to the COVID-19 virus only takes you in circles on the site and ultimately directs you to call the phone number which is perpetually busy. Terrible experience and I hope that the company does the right thing and gives me a full refund in light of the circumstances.
Total cost confusion
by Chef Sunshine on 2020/03/18 03:49
Very difficult to see what you are paying for at the end because the airfare is included in the total even though it is already paid for.
Do NOT use
by Dorcas02 on 2020/03/17 09:10
If you’re someone that likes to get their money back when you cancel your flight then I suggest you don’t book with Frontier. I just recently canceled my flight because of the coronavirus and everything going on and it cost me around $400 in total instead of me getting a refund of my money back they gave me flight credit all I wanted was my money back, all they want to do is offer me flight credit which I have no use for. I JUST WANTED MY MONEY BACK NOT SOME CREDIT THAT I WON’T USE FOR MANY YEARS.
Not enough up front information
by Rhinestonesmom on 2020/03/16 21:51
I would like to be able at booking a flight to see a range of travel dates and cost to be able to choose flights that best meet my travel date framework and costs. I would like to see the differences up front in cost between paying at time of initial booking vs check in vs at airport in order to prioritize my packing and luggage choices. Truth in advertising counts.
Age
by gableier on 2020/03/16 19:54
I’m glad to be able to get on at 15, went to my sisters wedding a lot of other events thanks to you guys
Good Fly Time Deceiving Price
by VERY RANDOM P3RSON on 2020/03/16 15:14
So Frontier “appears” to have great pricing on flights because they do not include basic accommodations like a carry-on bag. For the flight I just booked the carry-on cost more than the ticket itself. I chose to fly with them because they had a more direct flight and better time for my needs. I normally book with American and they always include baggage but for this instance they couldn’t meet my time requirement. So if you like buying carry-ons and really anything else but want a short, direct flight, this is the company for you!
I hate frontier
by dabottomMarc on 2020/03/16 03:28
It’s cheap but it’s not worth it seats are uncomfortable i booked and tried to cancel less then 24hrs they would not refund my money back the ppl on phone are very ignorant they hang up on you
Boarding pass
by thank oh app on 2020/03/16 02:24
I checked in on my I pad could not print boarding pass!!!
Easiest Way to Book!
by TerLipe on 2020/03/14 21:19
I have never had to really book my own flight and travel until recently. Was very nervous I would screw it up however I downloaded the Frontier app (I love to fly Frontier) and and was AMAZED at the ease of the land convenience of this app. I look no where else when I travel now except to Frontier and considering they are adding new destinations all the time it’s the only way to FLY!! Also the STAFF IS PLEASANT and the FLIGHTS themselves are ENJOYABLE and comfortable!! THANK UOU FRONTIER!!
Frontier does it right
by Scoregasms on 2020/03/14 01:46
Great App, easy to navigate, easy to use, clear and concise. Thank you
Cheap & Easy
by Big Babee2u on 2020/03/13 04:51
Booking was easy and cheap
Indy to Cancun
by Dresbach on 2020/03/13 00:19
Frontier is professionally focused, on time and inexpensive.
This APP IS A WASTE OF SPACE AND TIME
by Raaaaaaaaaaaaaaaaaaaaaaaa2 on 2020/03/11 22:50
Boarding pass would not load while I was at TSA! Also, it doesn’t load your points so you can apply them to flights! **
Lois Lewis
by lois lewis on 2020/03/10 10:04
Great!
NEW UPDATE IS HORRIBLE
by I0nskis on 2020/03/10 05:20
Why did you guys change it to round trip fares it’s confusing as all hell now go back to individual flights
Customer Service
by C.Michelson on 2020/03/10 03:00
I was duped by Frontier Airlines! My Tickets were less than 400 dollars, yet after baggage, and paying for a seat to sit in it was 2 times as much as Delta for 2 people! I plan on telling everyone who will listen when talking about travel. And warn of the poor quality of the airline. No movies, no flight tracking behind the seat to watch progress, and how foolish I feel for not checking the cost to bring essentials on a vacation, another bunch of wealthy investors getting free tax cuts from the working class, and robbing them of more. Your airline is crap!
Nightmare check in
by mnhued on 2020/03/10 02:36
Every time you need to check in it’s a nightmare, even thought you send an email telling me it’s time to check in
The worst
by Linda-B-dot on 2020/03/10 02:17
II made The
50% off only gave $50 off with SAVE50 PW
by bill00051 on 2020/03/09 14:21
I
55$ Fee for carry on, no complimentary drinks/snacks
by danelleleigh1985 on 2020/03/09 10:35
Good flight, straight to destination, but the check in line was very long, with only one person working until a second person came later on which moved the line faster. The fee for carry on is 55$ which i never dealt with on any other airline, as well as not serving complimentary drinks/snacks. Seats do not recline
Ridiculous fees!
by sawinie on 2020/03/09 01:25
I bought a round trip ticket and paid for a checked bag. When I checked in for my return flight it said that I do not have any bags checked. I had to pay for another checked bag!! What do they think that I am taking a bag with me but I’m not taking it back home with me???....so stupid!
Super Easy..🤘🏽😎
by JamesNavo on 2020/03/08 21:16
What a Great and Super Easy App Love It...🤘🏽😍🤘🏽What a great
Website
by RJ1Jefferson on 2020/03/08 18:19
I had to call to get understand of scheduling that was on the website.
Future flight passenger
by FUTUREFlightPassenger on 2020/03/08 12:35
So far very efficient
One step better than spirit but 9 stars lower than DELTA.
by delete/this/app/asap on 2020/03/08 07:57
I hope that I never have to fly with them. After seeing their restrictions and customer service. I was terrified of my trip back so I paid an additional one way ticket with delta. Who I have an account with and I’m glad I did.
Trip for funeral
by steph's device on 2020/03/07 14:02
I measured my under seat luggage before boarding the plane. The luggage met the requirements. Once I got to the airport I had to pay $55 because it didn’t fit in the cart for you to measure. Needless to stay this wasn’t pleasant. After getting on the plane the attendant was very rude when I was trying to put my luggage in the overhead bin. This wasn’t a pleasant experience. I could have flown a major airline for less with no extra charge for luggage.
Gracias
by pulpojrf on 2020/03/05 23:26
Agradecida de poder darle un regalo a mi hija. Nietas con uds. Gracias pulpojrf
Full of crap
by 3590025 on 2020/03/05 20:46
Done
Great and Funny
by mia@ella1953 on 2020/03/05 18:37
I Had a blessed flight and the staff was wonderful
TSA Precheck
by Vukovip on 2020/03/05 17:45
Frontier was in able to put my TSA number into my account. Only airline that has ever had a problem. The airline said the problem was with TSA. My first and last time to fly Frontier.
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
Problems with logging in update of my card not accepted.
by itried several on 2020/03/04 17:21
Not friendly. I am a DEN member and it keeps on asking me if I want to be a member. Could it be automatic that when I log in I am a member? This nickname is taken is never ending. What an ordeal!!!
Good airline
by Thelmita.v on 2020/03/04 16:19
Accesible prizes good flights so far
So easy...
by Gini Lou on 2020/03/04 14:56
We just used the app to book our two tickets. The app was easy to work for two seniors. Thank you.
App
by JRW118 on 2020/03/03 20:01
Why would you download the app and try to keep your info updated if it doesn’t populate anytime you actually book in the app. Took 15 mins when it could have taken 5.
Viaje
by alfacuatro on 2020/03/03 05:05
Gracias por sus servicios estoy conforme son para mi especiales gracias
Ad on top of an ad
by Ko_nrad on 2020/03/01 16:22
On top of yet another ad. This is really sad and annoying. I have already paid for my ticket, bags, seat! You’re not making any more $$$.
Boarding pass and check in process
by franarch12 on 2020/03/01 14:50
The check in process was not easy. I had to install the Frontier app to do that, and each person on the flight had to pay for a carry on. All other airlines DO NOT CHARGE for a carry on and we did not see any information about that when we booked the flights. That should be disclosed up front. I will not be flying Frontier in the future. Thank you.
Terrible!!
by terrible 2020 on 2020/03/01 01:05
Terrible experience...seats don’t recline and are very uncomfortable! Was only offered a glass of water on the way home from Mexico! They were all out of food and beverages to purchase because the flight before us went through everything! Terrible!!!
Excelente aerolínea!
by Acdaurian on 2020/02/29 21:48
Son geniales!!!
Bad
by Ferrari009 on 2020/02/29 14:59
canceled the ticket a day later, fined almost the entire amount of the ticket
So easy to use!!!
by Sarahwether on 2020/02/29 06:57
Check in was so easy.
Me
by Best-clocks on 2020/02/28 16:54
Horrible
Josh Bernstein
by Jberns80 on 2020/02/28 13:57
Brutal experience...no communication from your staff...waited in line for 1hr...got to ticket counter and was told we were to early to check in for flight...never heard of this
Separate Tickets
by mtserino on 2020/02/28 10:56
Doesn’t allow you to book multiple city tickets
Horriblè
by SteeleTy on 2020/02/28 02:43
Airline is TRASH!!!!!!!!!!!!!!!!!!!!!!
Finally
by Mau5rio on 2020/02/26 18:16
Easy cheap flights. Nuff said.
Check in
by rjs717 on 2020/02/25 13:13
Very restrictive trying to use Frontier website when navigating options especially when you are NOT purchasing seating and other fee related issue. For example when NOT paying for seat assignment the websight is very prohibitive and intimidating to allow you to take whatever seat the airline will give you for free. This is not a welcoming approach.
Can’t Print Boarding Pass?
by Stranger 47 on 2020/02/23 20:50
App is not intuitive
Frontier app works great
by Portillod on 2020/02/21 20:50
I use frontier app all time . Have been using it for about 2 years . No issues and love being able to use my phone as a boarding pass at the airport . Keep the good work up !
Airfare
by Killer slap shot boy on 2020/02/21 00:45
The airfare price increases three times just while trying to enter my information. Not happy!!
Mimi
by Mz Dina on 2020/02/20 20:28
The actual app doesn’t show any available flights but other apps do for this airline. Doesn’t make any since.
Be prepared for last minute charges, even for a seat assignment!
by Gabassmom on 2020/02/20 18:06
I’m never flying Frontier again.
Free flight w/miles
by Golfer625 on 2020/02/20 13:35
So much for a “free” flight using my miles I earned by using their credit card. After adding 1 checked bag and picking an aisle seat because I am tall, my “free” flight ends up costing 140$. I am better off booking straight up through southwest, delta, American or even better I am going to cancel this card and get a card with rewards for delta or American Airlines! WHAT A SCAM!
Points taken away
by Aron F. on 2020/02/20 02:19
I had 19000 points taken away from me. I fly at least once a year on Frontier.
Inept- almost made us miss our flight
by CaliButterfly13 on 2020/02/20 00:33
This airline failed to let us keep our boarding passes on our phone / their website. By the time we got to the security checkpoint (less than 40 minutes), our boarding passes would not load! All the options for buying more overpriced garbage were available, of course. They would not let us go through without boarding passes, and if not for a smart security guard recommending we download this app, we would have surely missed our flight. 0 stars would be more appropriate.
Bag price
by NanaMJP on 2020/02/19 20:18
Your app does not show price of checking bags prior to booking flight. This info would be useful prior to purchasing a flight. It just keeps saying prices to check bags but never shows price! Would make a difference in choosing a flight. Frustrated getting run around go to page to page. I finally booked a diff airline!
App
by Glamour919 on 2020/02/19 17:03
Excellent ! Highly recommended ❤️
Don’t like
by Bonefish Guy on 2020/02/19 06:37
I use the app on United, AA and delta. Yours is hard to follow and very limited with few options.
Love Frontier Airlines!!
by ThisisRon17 on 2020/02/19 01:03
Just love this airline great value!!
Awesome
by vidhyaprakash on 2020/02/18 19:42
My experience with frontier has been awesome. On time flights, smooth landing, fantastic equipment. Best pricing.
Horrible service
by Frustrated in MSY on 2020/02/18 18:55
This is my first flight with Frontier, and will most certainly be my last. If I even board the plane. I am at the New Orleans airport and the flight has been delayed twice and there is no one at the ticket counter to help passengers. I suppose you get what you pay for. This experience has taught me an invaluable lesson.
My last flight
by mgport on 2020/02/18 14:53
A beverage and snack should be free. Also my last flight, flight attendants were more interested in each other than the passengers.
Frontier Airlines
by Victory By Skill on 2020/02/18 04:27
I star
No AMEX
by David Pricew on 2020/02/17 23:14
It never accepts my Amex
Flight delayed but app didn’t reflect that
by loginboy on 2020/02/17 03:25
My flight got delayed and app doesn’t give any update on that. It is totally misleading and unreliable even though it is an official app from Frontier airlines. Pay attention to departure screens!!! Otherwise checking in, getting boarding pass using the app works flawlessly.
Was Great!!!
by Mary and Rsy on 2020/02/16 14:50
The frontier app is amazing and friendly .
Engine not turning over
by Awesomely awesome32451 on 2020/02/15 21:36
Got on the plane, started to taxi out, and returned to the gate because one if the engines wasn’t turning over. Maintenance was called in...still waiting
Check in
by kgtj1967 on 2020/02/15 14:46
Had a terrible time checking in last night. Called and the representative couldn’t even do it. Tried again this morning and it worked fine.
Whole New Adatude
by Mike45467 on 2020/02/15 04:20
Enjoyed my last several flights.
Disgraceful customer service
by hbb becker on 2020/02/15 01:35
No reply to assure me sympathy for problems at Philadelphia airport
Frontier Airlines Review
by Bosslady618 on 2020/02/14 06:46
The app the airline, both is an amazing part of my life. Affordable flights with an easy organized way to keep up with things. 5 all day if 100 was best I’ll give 101.
Entering info over and over and over
by FriBaby on 2020/02/13 22:30
Could be the worst site ever! Tried to join the club 3 times and every time it burped it cleared my data... so annoying! Finally paid full price and won’t get miles. Doesn’t seem to work with auto fill and asks for country and state BEFORE city ... are you crazy? It goes city, state, zip, country. Sighh Now, I’m in the USA, right? Why do I have to scroll through a hundred countries to select USA? Wow Please give data entry a bit more thought- and save the customer’s data PLEASE
Name can’t change
by Goldenstar19 on 2020/02/13 18:25
I downloaded the app I accidentally put in. Initial wrong on profile how can I change it
Do Not Use APP For Boarding Pass!!!
by DoGraK on 2019/11/13 02:01
This app cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. I checked in online few hours prior to my MIA to PHL. I have TSA Pre check, when I got there, the app would not load my flights or find my boarding pass. This used to happen at times, the app would have forget who I was. This time, it was critical and the app kept giving me an error. Come to find out, other passengers on the same flight had the same issue. We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!! We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!! To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). They found it yet 5 days after my flight and I am still waiting for my bag back. I will never FlyFrontier again. Do yourself a favor and print your boarding pass or at least take a screenshot. Better yet spend a little more and travel with a real airline in peace.
Ripped off - app is misleading
by Josh-in-Denver on 2019/08/26 02:15
Careful about being mislead by this app like I was today. Yes, you can check into your flight early, pay for your baggage, and pick your seat. However, there is a catch-22. Frontier attempts to sell you a package deal that includes a checked in bag, carry-on, and the ability to pick a seat, but makes it seem instead like you’re signing up through the app for an account. I made the mistake of going through all these motions without realizing that I was buying a package deal. How I really got screwed was when I showed up to the airport and the attendant let us know that our “carry-on” items were small enough that we wouldn’t have had to pay fees to bring them aboard. I later inquired about a refund for those two items and was told that they could not do so because I bought it as a package. I feel so ripped off! If I had just checked in my baggage at the airport and taken a randomly assigned seat, then I would have spent maybe less than $60 instead of $120. Frontier is bordering on committing fraud with this app and I’d even recommend that Apple yank it from the store so nobody else gets scammed by it like I did.
Airline checkin processes and Worst bag drop at Denver
by Emoore14 on 2019/07/09 04:10
We arrived at Denver airport at 3:45 am for 7:00 am flight. We actually arrived 3 hrs ahead of schedule for domestic flight with 2 kids 3 year and 6 years. We checked in online but just to drop the bag and car seat checkin staff made us wait for almost 2 hrs. Then security lines were so lengthy.. as we were going through security requested the flight was going to leave in 40 mins TSA agents said all the flight were late and they would wait for passengers. As we ran to the gate 7 mins before the departure time gate was closed the agent boarded and cannot open the gate even the flight was right at the gate ..we requested the agent and said cannot do and sent to the rebooking agent only to let us know that there were no flights until next day. For some passengers in the line with us were told 2-3 days stranded in Denver and frontier airline would not provide any accommodation s well. Worst ground staff in flight was okay no issues. Ground transportation staff and Denver Security check is unbelievablely bad Thanks Hari
Disabled passengers
by disabled passenger on 2019/04/04 23:38
I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.
Flight from Denver to Fargo nd
by 222445667890 on 2019/04/10 15:31
At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets. The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me
Delayed flights and Dirty Seats
by LLT in SJ on 2019/07/10 01:52
I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded. An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!
Frontier
by K912007 on 2019/12/17 18:54
Hi once a passenger is on the plane the service and condition of aircraft is similar if not better than other airlines. The booking , the bag and seat fees, availability of representatives, your fee for only a 24 hr fundable change or cancellation is poor and lack of scheduled flights, rates Frontier below Southwest which also started building its frequent customer base calling itself a Discount airline. It is silly to assume passengers , other than one day business persons , fly without luggage or families who need to sit together. If an individual needs to get to point A to B without any luggage , Frontier is a good choice. If it flies on the days convenient to the airline. I hope that as you make more and more profit, Frontier will consider allowing one piece of luggage free per ticket booked , or free seating and for the 15 $ fee allow changes or cancellations at least up to a week from departure. Thank you for a friendly staff and fresh operating aircrafts.
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Fraudulent carry in fees on correct sized bags
by RippedOff-- on 2020/01/18 19:34
We got charged $120 without any notice on our card after flight. Called and was told because gate charged us for carry on bag. Had only 100% measured and double checked dimensions bags that fit the personal size requirements. They did not check or tell us and just charged. When i explained on phone that this was a mistake they said sorry our policy does not allow refunds and gate agents decision is final. When asked to confirm what measurements gate agent noted they cannot provide which obviously I know because gate agent never measured. Gate agent assumed and charged at will without any mention of such charge at the gate. I could have proven in 5 seconds at the gate that my bags are correct size. This is downright fraudulent way of stealing money from customers who are following every rule and then hiding behind policies and refusing to fix. Both agents and those that allow such rules should be ashamed as your simply thieves. Unacceptable.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Awful app, awful company
by Darkcow12345 on 2019/07/31 20:31
App is useless - things that sell you something work fine, things that are meant for “customer service” - I.e. paperless boarding passes, customer service sections with usable contact information, etc. - just don’t work. Good luck talking to a customer service rep if you don’t lie and tell them you’re calling to buy something. The “feedback” form tells you it will take 10 days to get a reply, and the customer service number provided in that section literally tells you it’s a nonworking number if you select the feedback option. So much for the app. The airline is even worse. The people you deal with are rude, the check-ins don’t open unless it’s convenient for the airline and not you, and they are 2/2 in delaying my flights so far. When there are problems the app/company issues mean you can’t get help. I’m telling everyone I know not to fly Frontier under any circumstances.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
Expensive and non-accommodating!!
by b4Spokane on 2019/08/26 21:11
Very frustrated to learn, after booking, that any luggage you have has a fee to take with you. They charge more for a carry on, then checked luggage and you’ll be the one carrying and handling your own luggage. And, if you didn’t check in prior to the flight, it will cost you even more! So the deal we thought we were getting, money we were saving, ended up costing us more, than booking with another airline. Which we would have had more accommodation, and no extra fees! There was no complimentary drinks or snacks, every thing had a fee!! Then to make our flight even more unenjoyable, the flight was delayed 4 hours!!! Even the people at the customer service desk were unhappy and unfriendly! Nothing about this airline was enjoyable! The experience was way over priced, too many extra fees, never again will I fly Frontier, and pay for this highly overrated experience!
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
So glad I have minutes
by geomyla on 2019/06/03 15:51
Last night I called Frontier spent 51 minutes waiting for an agent until I FINALLY Hungup. Called for assistance this morning for Web. Support waited another 25 minutes. Spoke to an agent that I could barely understand. Then being put on. Hold for couple of minutes each time, at least 7 times. Now before the payment there should be an area that shows where to insert a past credit there is none on a IPhone., she wanted me to rebook the reservation on my pc but when I got to the price it doubled another problem is the Works price it changes each time from $79 to $98. That isn’t fair. Needless to say I will look elsewhere for future airlines reservations. Thanks for allowing me to vent.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Disappointing
by frontier can do better on 2019/06/10 20:39
The website is an easy way to purchase tickets. Unfortunately, there is virtually no way to correct an entry. After making an error, I contacted Frontier. The initial agent I got a hold of did not understand the issue, did not understand the language, and did not want to help. The second agent cited policies and then said they wouldn’t apply but would give us a credit, but never modify the website. After 46 minutes, trying the website and going through two operators who were confrontational, did not communicate well, and we’re not willing to understand, I did get the problem fixed with the third person. It was a simple issue but frontier made it very hard. Disappointing
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
A most horrible experience
by BadFrontier! on 2019/09/12 20:09
I tried to check in online hours before my flight, and the website have an error message when it got to giving me my boarding pass. I go to the ticketing desk for them to issue me a boarding pass, mind you you I already checked in. And the horrible staff told me I already missed my flight, (this is 50 minutes before the flight) and insisted she has to put me on another flight, 8 hours away, meaning I get to my destination in the morning next day, risking missing my meeting and wasting my hotel accommodation. Plus she insisted she won’t print my boarding pass until two hours before the flight which means I’ll just be sitting down at the desk area for hours unable to go inside and eat or anything. NEVER ever, Frontier again, even if there’s no more airline on earth!
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
Flakey App - Frustration on Multiple Fronts
by GaryRud on 2020/01/26 15:42
I don’t fly Frontier often but on this most recent trip, there were multiple times where I put in my name and confirmation number and it said that it could not find my reservation. Other times it did. (Before you think I fat-fingered it, I copy and pasted it from my confirmation email each time). I was forced to go to the website to check in which showed that I still had a balance for seat upgrades - when I didn’t. I called them and after 4 minutes holding, I heard a terrible screeching noise and eventually hung up. I called again and after being on hold for 12 minutes, my wife got impatient and went to the ‘new reservation’ route on her phone and had somebody answer right away. They said we had no balance so we were looking at something wrong. We tried again and it wouldn’t let us check in till we paid the additional funds. My wife called again (new reservations option), the rep figured out that we were using Chrome which doesn’t always work. What??!!! Their app doesn’t work with Chrome? What century are they in? Our fight experience was fine. The logistics of getting to the plane, really poor.
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
READ BEFORE BOOKING FLIGHT
by Camo119 on 2020/02/05 20:38
it’s unclear of what you’re allowed to bring on the plane but if you plan on just bringing a small back pack or bag that can fit under the seat, you DO NOT need to pay for the carry on bag fee. This is unclear during the booking process and I made the mistake of purchasing this since I had a back pack. It was $45 and they would not give me a refund. Also, I checked in on the app and a couple hours later I got an email saying I’d missed my check in and I needed to check in at the airport for additional fee. Since I already have my boarding passes I’m just going straight to the gate and see what happens. I’ll also ask for a carry on refund and see if they can help me.
Discount airline = discount app.
by SeanNerd on 2019/12/15 12:10
The app routinely fails to complete processes - especially purchases. The app mysteriously and suddenly requires a login - like just when you need your boarding pass when you’re in line. I use secure passwords so this is especially painful since the app refuses to integrate with the iOS password saver. This alone forces me to take screen shots to store in photos rather than depend on the app. I’m not exactly sure which is worse - their web site or this app. Both are terrible. Logins to the web site fail the first time then work the second (using a password manager). Seems like a systemic problem in the frontier development team. If they fixed the app login problem ( integrate with Touch or Face ID PLEASE! ) then I’d probably go to 4 stars.
Trash App from a trash company
by Ac3505 on 2019/09/16 00:05
Going out of my way to write a review about this app because it’s such trash. No surprise there, as Frontier is a trash company anyway. Any page in the app that isn’t for booking a flight or getting your boarding pass seems to load directly from their website, which means it doesn’t conform to the size of your phone/tablet screen. When I wanted to submit a question about my mileage account, I get stuck in an endless loop of clicking on a “Feedback form” that only loads more pages about ways to contact them. Seems they don’t want or care about their customer’s feedback. Btw, their miles expire after six months, whereas most airlines miles never expire. Another way for Frontier to screw their customers. Don’t use this app let alone fly with this trash company.
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
Date is Required....
by M_Furby on 2020/01/12 23:47
So I understand I’m working with a low price airline but here’s the thing I don’t understand... if you want me to book - why can’t you get the app to work? I’ve tried downloading, updating and starting fresh and for some unknown reason - I cannot I put the date. The date is required BUT the app doesn’t allow me to actually choose a leaving or return date. Seriously?!? I’m not sure if the airline doesn’t want customers? But if they are trying to keep their prices low - they should invest in technology/apps that actually work!! The last time I tried to use this app, there was another malfunction which didn’t allow me to enter the dates.. hmmm. Something really important/necessary really should be debugged in order to ensure the app is working correctly.
My first experience
by Superappplayer on 2019/12/12 14:50
My trip to Denver to visit my daughter was my first time flying Frontier and it was great. The entire experience except for the peanut notification went quite smoothly. Everyone was helpful and friendly. I had to contact customer service to add my known traveler number and the rep was patient, understanding and caring. Keep up the good work. Just remember the potential circumstances to those of us with a dust and ingestion peanut allergy when you say that you are going to make an announcement and do not (I would have just made my own, which I am known to do).
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
A Nice Surprise!
by Swimmas on 2020/01/13 19:51
Even though I received positive reviews from friends and family I will admit I remained skeptical when it came to flying Frontier. However, my husband and I were pleasantly surprised when we flew from Portland, Maine to Orlando. The plane was clean, the staff was wonderful (in the airport and on the plane) and the flight was on time. Sure you pay for everything- but how else can you get such a good deal? And, you certainly aren’t pressured to buy drinks or food on board and you can bring your own. I can now say I am looking forward to our return flight!
Most Unfriendly App Ever!
by nurseadam82 on 2019/10/24 21:34
This app & their website freezes constantly! Then when you restart the app all your information is lost and you have to restart from scratch. Went to put in my contact information after the page and app both froze and I was locked out of putting in my name. Then the price of the seats changed three times within the hour that I was attempting to complete my transaction. Customer service was horrible. They said the prices do change, but refused to give me the original price I attempted to purchase from in the beginning. If completing my order is this difficult I’m worried about the boarding process and flight. Flew with Frontier a long time ago and enjoyed it. They’ve changed a lot since then and it’s looking for the worse.
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Missed my flight
by jessic2083 on 2019/08/17 13:56
I missed my flight because they stop working the ticket counter an hour before boarding at Harlingen, Tx. I had the app downloaded and my flight information was downloaded, but the app wouldn’t pull up my boarding pass, only the fight information. Several other people tried opening the boarding pass as well. I was one of 4 people that missed their flight due to frontiers issues yesterday morning. When I paid $400 for a flight home several hours later with another airline on top of my $100 with frontier, the lyft driver said he picks a lot of people up from the airport after they have been hanging out all day with frontier putting them on canceled flight after cancelled flight. That’s the first and only time I fly with them.
You get what you pay for!!
by Jezebella73 on 2017/10/17 13:52
Showed up for my 8am flight out of Providence to TAMPA, people at checkin where GONE. 5 family’s got stuck paying $30 MORE to switch the ticket to a 5pm flight. No apologies, when I try to have a conversation with the woman behind the counter I asked to speak to a manager conveniently she was in a meeting. And then I was told if I had any further issues they would call the police on me... really?? I will NEVER EVER fly this airline. Spoke to airline security and police and THEY said they have been having MANY issues and they were called to the counter YESTERDAY and Frontier was told by the police officer that they need better customer service!! Horrible experience, stuck at the airport till tonight and have to FLY TO ORLANDO.. 1 1/2 from Home! Never again! #CustomerService!
Satisfied passenger
by g from li on 2019/09/17 18:51
Ok, so I was told why frontier? I was not listening and booked our flight to pbi. It was terrific. Our 2 1/2 hour flight went quite smoothly. It was a last minute thought for my husbands birthday. I will be booking it again for November and December. The seats were fine as was the tray table. I liked the idea that the reason for their light weight was for fuel efficiency. That should be in your advertising as it impressed me. All those naysayers are missing out on a great airline. Keep up the good work. Your attendants were also a plus.
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Description
Frontier’s mobile app makes travelling easier than ever before! Wanna skip the lines? Use our mobile boarding pass and go straight to the security checkpoint. Need to add a bag or select your seat? This app makes it easy. Now you can add you bag or seat after you make your initial booking and even after checking in. On the go, but need to book a flight? Shop our low, low fares here. Want a stretch seat, a checked and/or a carry-on bag? THE WORKS makes them available at one low price which includes refundability and no change fees. Wanna’ know the status of your flight? Get up-to-the-minute flight information here. Features: · Mobile Boarding Pass · Mobile Check In · Book a Flight · Check Flight Status · Interactive Route Map · …and much more!
WORST SERVICE DON’T USE FRONTIER
by Aric Hanson on 2020/05/28 23:52
I had to buy two separate flights today because frontier had no one working at LAX to check people in. I missed my flight and went to John Wayne Airport and no one was working there to give me a refund either. To make matters worse, I called their customer service 4+ times today trying to get a refund only to get forwarded to voicemail or get hung up on. These people are scammers. I’m never flying with them again
Mislead
by chaundralela on 2020/05/27 15:36
Booking a flight, was offered to apply for frontier credit card that would save me $ on my flight. Was approved, but the cost of the flight was more than my credit limit issued so I was prompted to use another credit card to pay for full cost of flight. Very misleading!!!Shame on you Frontier......
Voucher scam
by cyjdr on 2020/05/19 21:48
Booked a flight and it does not allow you to use vouchers from previous cancelled flights. You just get charged!!!!!!!
I love this fly
by wright 1983 on 2020/05/18 23:17
I love this fly
Easy Peasy
by Works too much to cook much on 2020/05/14 21:25
Gets me checked in and all the info I need for boarding.
The App is better than the website!
by deeptees1 on 2020/05/06 16:24
Due to covid booking a flight on the website has been a horror. So I decided to try the app. Much better experience. I will book from my phone from here on out!
App does not work
by Drummrchk66 on 2020/05/04 10:14
App will not show kids fly free options. It also does not allow you to book, always says an error occurs when attempting to get past the flight price and goes back to the home screen.
Searching/Booking is Cumbersome
by barefoot_princess on 2020/05/03 11:14
Trying to find flight deals with Frontier is like playing whackamole. They advertise specials but don't give specifics so the consumer has to hunt and peck random dates and locations. It's awful.
Review is didn’t auto populate my info even tho I opened app on my phone
by JoshL79999 on 2020/04/30 03:15
Thx
GREATEST SYRACUSE NY AIRLINE
by PaulCuse on 2020/04/25 02:07
Thank God Frontier came to Syracuse NY Fantastic direct flights Fantastic prices You are foolish not to travel Frontier
Roger
by Roger Mahabir on 2020/04/24 17:35
I fly frontier at least once per month. No issues using the app. Great prices and employees. Highly recommended
Month view of flight prices
by yes dvhitd CB hk on 2020/04/21 16:56
The app doesn’t allow me to see a month at a time flight pricing. The advertising email use to but no longer has that option. This makes traveling with Frontier frustrating.
Hidden charges
by napcansew on 2020/04/19 02:17
I will never travel on Frontier again. Your prices are deceiving and you have hidden charges a passenger doesn’t know about until it’s too late to cancel. Extremely disappointed!!!
Bad experience
by NoBadDaysDood on 2020/04/17 18:22
The system is slow and not pointed the user to required fields. A lot of advertising that doesn’t allow the user to get his goal to be accomplished. I got the tickets after 3 hours of struggle.
Great so far!
by Sambone3372 on 2020/04/16 02:09
The frontier app made our airline purchased smooth and simple. We do not fight often, and sometimes this can be a daunting task for us. Hopefully the flight will be this smooth :-)
To the other reviewer
by CooterPuppet on 2020/04/13 13:13
Next time pat attevtion, you can easily get a boarding pass printed at the gate at literally ANY airport.
Frontier review
by llb1715 on 2020/04/10 23:38
I have had to fly back and forth from one state to another because my parents “choose” to spend their winter south and not north where we live!!! My father had some major health issues this winter and “I” have had to fly back and forth on a whim ......... frontier has been substantial in making the process of flying back and forth so easy!!! I will not fly with another airline, unless they change their course!
Does what it needs to.
by CuzzinPaul on 2020/03/30 22:51
The App works and makes it easy to book travel. Thanks for the ease! -Cuzzin Paul
Frontier
by Flappers2 on 2020/03/27 19:46
Very nice people and airline !!
This airline has went down tremendously!
by Pour service....worse fight on 2020/03/26 17:28
I was one of the first people to start using this airline is Philadelphia. I remember went flights was low and you got great customer service. It’s been year and the morale of the airline has drop to the people working for your company big caring about your customer needs or property. I have a told disable child and you books a flight from Orlando to Philadelphia March 16,2020. I was treated not so nice. First the fight was delayed twice.. I had to buy upgraded sets in order for my son and I to have space and not be so Crammed up with his back and leg braces on. Then waiting for his wheelchair after getting off the plane... they broke the leg on his wheelchair. In order to replace that it going to cost me $942 dollars or just get a new wheelchair where insurance would not replace because the chair was an upgrade I had to pay for out of pocket and they don’t cover. I don’t have the money to do so. My son uses that chair to be transport from school to daycare .. pretty much he’s confined to it. He doesn’t walk or talk. I put in a complaint and spoke with the airline attendant and she told me what would you want me to do.. with and attitude. I have never been treated so rudely. No respect for the situation. I use to love flying the airplane now it’s one of the worse. I’m going to put a statement out. About it. I would love to continue to use your airline but the workers need better training on customer cares as well as it’s gotten to pricey. After playing for the low price flight your baggage and seats and even stuff from your concession stand. You might as well flew American or Delta and get a free drink and snack and free carryon. For the same price.... this airline has to do better. This sucked. Plus on the way back home we had another technical delay which was a mechanical issue. Signed.. not a happy flyer
Camille
by Remy and Otis on 2020/03/25 01:52
Ugh! My flight from JAX to PHL was cancelled because of the Corona-virus. All okay and understandable. But - when I called to just have my ticket purchase refunded - I spoke with someone who kept trying to make me take a voucher for a future flight. I nicely told her, several times - I just wanted the refund. After about 10 minutes - she finally agreed and said she would credit my card for the ticket cost. Today I looked at my bank statement and she not only didn’t credit me - she charged me for another ticket. Ugh - again! I called back and spoke with a young man and nicely explained what happened. Sadly, he said he didn’t see any charges associated to the reference code I gave him so he said I wasn’t charged at all! I told him my bank shows two purchases now for a ticket we didn’t use. He said to call back in 7 days! Ugh - 3x! Not happy!
You do not answer the phone.
by Jdhdurnrkk on 2020/03/21 05:29
This is ridiculous I purchased a ticket and you can’t answer the phone no reply
Great deals
by Duce66xX on 2020/03/20 19:11
Great deals Great people On time Clean and safe Frontier is the way to go!
Trash airline trash customer service
by Meador 24 on 2020/03/19 14:18
Trash
Great!
by Mousey2232 on 2020/03/19 12:23
Prices are Great!!
Frustrated
by (Giovanni) on 2020/03/18 20:07
I have been trying for days to cancel a previously booked flight. The telephone number is always busy. I tried cancelling online but the “new” option to cancel which was implemented due to the COVID-19 virus only takes you in circles on the site and ultimately directs you to call the phone number which is perpetually busy. Terrible experience and I hope that the company does the right thing and gives me a full refund in light of the circumstances.
Total cost confusion
by Chef Sunshine on 2020/03/18 03:49
Very difficult to see what you are paying for at the end because the airfare is included in the total even though it is already paid for.
Do NOT use
by Dorcas02 on 2020/03/17 09:10
If you’re someone that likes to get their money back when you cancel your flight then I suggest you don’t book with Frontier. I just recently canceled my flight because of the coronavirus and everything going on and it cost me around $400 in total instead of me getting a refund of my money back they gave me flight credit all I wanted was my money back, all they want to do is offer me flight credit which I have no use for. I JUST WANTED MY MONEY BACK NOT SOME CREDIT THAT I WON’T USE FOR MANY YEARS.
Not enough up front information
by Rhinestonesmom on 2020/03/16 21:51
I would like to be able at booking a flight to see a range of travel dates and cost to be able to choose flights that best meet my travel date framework and costs. I would like to see the differences up front in cost between paying at time of initial booking vs check in vs at airport in order to prioritize my packing and luggage choices. Truth in advertising counts.
Age
by gableier on 2020/03/16 19:54
I’m glad to be able to get on at 15, went to my sisters wedding a lot of other events thanks to you guys
Good Fly Time Deceiving Price
by VERY RANDOM P3RSON on 2020/03/16 15:14
So Frontier “appears” to have great pricing on flights because they do not include basic accommodations like a carry-on bag. For the flight I just booked the carry-on cost more than the ticket itself. I chose to fly with them because they had a more direct flight and better time for my needs. I normally book with American and they always include baggage but for this instance they couldn’t meet my time requirement. So if you like buying carry-ons and really anything else but want a short, direct flight, this is the company for you!
I hate frontier
by dabottomMarc on 2020/03/16 03:28
It’s cheap but it’s not worth it seats are uncomfortable i booked and tried to cancel less then 24hrs they would not refund my money back the ppl on phone are very ignorant they hang up on you
Boarding pass
by thank oh app on 2020/03/16 02:24
I checked in on my I pad could not print boarding pass!!!
Easiest Way to Book!
by TerLipe on 2020/03/14 21:19
I have never had to really book my own flight and travel until recently. Was very nervous I would screw it up however I downloaded the Frontier app (I love to fly Frontier) and and was AMAZED at the ease of the land convenience of this app. I look no where else when I travel now except to Frontier and considering they are adding new destinations all the time it’s the only way to FLY!! Also the STAFF IS PLEASANT and the FLIGHTS themselves are ENJOYABLE and comfortable!! THANK UOU FRONTIER!!
Frontier does it right
by Scoregasms on 2020/03/14 01:46
Great App, easy to navigate, easy to use, clear and concise. Thank you
Cheap & Easy
by Big Babee2u on 2020/03/13 04:51
Booking was easy and cheap
Indy to Cancun
by Dresbach on 2020/03/13 00:19
Frontier is professionally focused, on time and inexpensive.
This APP IS A WASTE OF SPACE AND TIME
by Raaaaaaaaaaaaaaaaaaaaaaaa2 on 2020/03/11 22:50
Boarding pass would not load while I was at TSA! Also, it doesn’t load your points so you can apply them to flights! **
Lois Lewis
by lois lewis on 2020/03/10 10:04
Great!
NEW UPDATE IS HORRIBLE
by I0nskis on 2020/03/10 05:20
Why did you guys change it to round trip fares it’s confusing as all hell now go back to individual flights
Customer Service
by C.Michelson on 2020/03/10 03:00
I was duped by Frontier Airlines! My Tickets were less than 400 dollars, yet after baggage, and paying for a seat to sit in it was 2 times as much as Delta for 2 people! I plan on telling everyone who will listen when talking about travel. And warn of the poor quality of the airline. No movies, no flight tracking behind the seat to watch progress, and how foolish I feel for not checking the cost to bring essentials on a vacation, another bunch of wealthy investors getting free tax cuts from the working class, and robbing them of more. Your airline is crap!
Nightmare check in
by mnhued on 2020/03/10 02:36
Every time you need to check in it’s a nightmare, even thought you send an email telling me it’s time to check in
The worst
by Linda-B-dot on 2020/03/10 02:17
II made The
50% off only gave $50 off with SAVE50 PW
by bill00051 on 2020/03/09 14:21
I
55$ Fee for carry on, no complimentary drinks/snacks
by danelleleigh1985 on 2020/03/09 10:35
Good flight, straight to destination, but the check in line was very long, with only one person working until a second person came later on which moved the line faster. The fee for carry on is 55$ which i never dealt with on any other airline, as well as not serving complimentary drinks/snacks. Seats do not recline
Ridiculous fees!
by sawinie on 2020/03/09 01:25
I bought a round trip ticket and paid for a checked bag. When I checked in for my return flight it said that I do not have any bags checked. I had to pay for another checked bag!! What do they think that I am taking a bag with me but I’m not taking it back home with me???....so stupid!
Super Easy..🤘🏽😎
by JamesNavo on 2020/03/08 21:16
What a Great and Super Easy App Love It...🤘🏽😍🤘🏽What a great
Website
by RJ1Jefferson on 2020/03/08 18:19
I had to call to get understand of scheduling that was on the website.
Future flight passenger
by FUTUREFlightPassenger on 2020/03/08 12:35
So far very efficient
One step better than spirit but 9 stars lower than DELTA.
by delete/this/app/asap on 2020/03/08 07:57
I hope that I never have to fly with them. After seeing their restrictions and customer service. I was terrified of my trip back so I paid an additional one way ticket with delta. Who I have an account with and I’m glad I did.
Trip for funeral
by steph's device on 2020/03/07 14:02
I measured my under seat luggage before boarding the plane. The luggage met the requirements. Once I got to the airport I had to pay $55 because it didn’t fit in the cart for you to measure. Needless to stay this wasn’t pleasant. After getting on the plane the attendant was very rude when I was trying to put my luggage in the overhead bin. This wasn’t a pleasant experience. I could have flown a major airline for less with no extra charge for luggage.
Gracias
by pulpojrf on 2020/03/05 23:26
Agradecida de poder darle un regalo a mi hija. Nietas con uds. Gracias pulpojrf
Full of crap
by 3590025 on 2020/03/05 20:46
Done
Great and Funny
by mia@ella1953 on 2020/03/05 18:37
I Had a blessed flight and the staff was wonderful
TSA Precheck
by Vukovip on 2020/03/05 17:45
Frontier was in able to put my TSA number into my account. Only airline that has ever had a problem. The airline said the problem was with TSA. My first and last time to fly Frontier.
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
Problems with logging in update of my card not accepted.
by itried several on 2020/03/04 17:21
Not friendly. I am a DEN member and it keeps on asking me if I want to be a member. Could it be automatic that when I log in I am a member? This nickname is taken is never ending. What an ordeal!!!
Good airline
by Thelmita.v on 2020/03/04 16:19
Accesible prizes good flights so far
So easy...
by Gini Lou on 2020/03/04 14:56
We just used the app to book our two tickets. The app was easy to work for two seniors. Thank you.
App
by JRW118 on 2020/03/03 20:01
Why would you download the app and try to keep your info updated if it doesn’t populate anytime you actually book in the app. Took 15 mins when it could have taken 5.
Viaje
by alfacuatro on 2020/03/03 05:05
Gracias por sus servicios estoy conforme son para mi especiales gracias
Ad on top of an ad
by Ko_nrad on 2020/03/01 16:22
On top of yet another ad. This is really sad and annoying. I have already paid for my ticket, bags, seat! You’re not making any more $$$.
Boarding pass and check in process
by franarch12 on 2020/03/01 14:50
The check in process was not easy. I had to install the Frontier app to do that, and each person on the flight had to pay for a carry on. All other airlines DO NOT CHARGE for a carry on and we did not see any information about that when we booked the flights. That should be disclosed up front. I will not be flying Frontier in the future. Thank you.
Terrible!!
by terrible 2020 on 2020/03/01 01:05
Terrible experience...seats don’t recline and are very uncomfortable! Was only offered a glass of water on the way home from Mexico! They were all out of food and beverages to purchase because the flight before us went through everything! Terrible!!!
Excelente aerolínea!
by Acdaurian on 2020/02/29 21:48
Son geniales!!!
Bad
by Ferrari009 on 2020/02/29 14:59
canceled the ticket a day later, fined almost the entire amount of the ticket
So easy to use!!!
by Sarahwether on 2020/02/29 06:57
Check in was so easy.
Me
by Best-clocks on 2020/02/28 16:54
Horrible
Josh Bernstein
by Jberns80 on 2020/02/28 13:57
Brutal experience...no communication from your staff...waited in line for 1hr...got to ticket counter and was told we were to early to check in for flight...never heard of this
Separate Tickets
by mtserino on 2020/02/28 10:56
Doesn’t allow you to book multiple city tickets
Horriblè
by SteeleTy on 2020/02/28 02:43
Airline is TRASH!!!!!!!!!!!!!!!!!!!!!!
Finally
by Mau5rio on 2020/02/26 18:16
Easy cheap flights. Nuff said.
Check in
by rjs717 on 2020/02/25 13:13
Very restrictive trying to use Frontier website when navigating options especially when you are NOT purchasing seating and other fee related issue. For example when NOT paying for seat assignment the websight is very prohibitive and intimidating to allow you to take whatever seat the airline will give you for free. This is not a welcoming approach.
Can’t Print Boarding Pass?
by Stranger 47 on 2020/02/23 20:50
App is not intuitive
Frontier app works great
by Portillod on 2020/02/21 20:50
I use frontier app all time . Have been using it for about 2 years . No issues and love being able to use my phone as a boarding pass at the airport . Keep the good work up !
Airfare
by Killer slap shot boy on 2020/02/21 00:45
The airfare price increases three times just while trying to enter my information. Not happy!!
Mimi
by Mz Dina on 2020/02/20 20:28
The actual app doesn’t show any available flights but other apps do for this airline. Doesn’t make any since.
Be prepared for last minute charges, even for a seat assignment!
by Gabassmom on 2020/02/20 18:06
I’m never flying Frontier again.
Free flight w/miles
by Golfer625 on 2020/02/20 13:35
So much for a “free” flight using my miles I earned by using their credit card. After adding 1 checked bag and picking an aisle seat because I am tall, my “free” flight ends up costing 140$. I am better off booking straight up through southwest, delta, American or even better I am going to cancel this card and get a card with rewards for delta or American Airlines! WHAT A SCAM!
Points taken away
by Aron F. on 2020/02/20 02:19
I had 19000 points taken away from me. I fly at least once a year on Frontier.
Inept- almost made us miss our flight
by CaliButterfly13 on 2020/02/20 00:33
This airline failed to let us keep our boarding passes on our phone / their website. By the time we got to the security checkpoint (less than 40 minutes), our boarding passes would not load! All the options for buying more overpriced garbage were available, of course. They would not let us go through without boarding passes, and if not for a smart security guard recommending we download this app, we would have surely missed our flight. 0 stars would be more appropriate.
Bag price
by NanaMJP on 2020/02/19 20:18
Your app does not show price of checking bags prior to booking flight. This info would be useful prior to purchasing a flight. It just keeps saying prices to check bags but never shows price! Would make a difference in choosing a flight. Frustrated getting run around go to page to page. I finally booked a diff airline!
App
by Glamour919 on 2020/02/19 17:03
Excellent ! Highly recommended ❤️
Don’t like
by Bonefish Guy on 2020/02/19 06:37
I use the app on United, AA and delta. Yours is hard to follow and very limited with few options.
Love Frontier Airlines!!
by ThisisRon17 on 2020/02/19 01:03
Just love this airline great value!!
Awesome
by vidhyaprakash on 2020/02/18 19:42
My experience with frontier has been awesome. On time flights, smooth landing, fantastic equipment. Best pricing.
Horrible service
by Frustrated in MSY on 2020/02/18 18:55
This is my first flight with Frontier, and will most certainly be my last. If I even board the plane. I am at the New Orleans airport and the flight has been delayed twice and there is no one at the ticket counter to help passengers. I suppose you get what you pay for. This experience has taught me an invaluable lesson.
My last flight
by mgport on 2020/02/18 14:53
A beverage and snack should be free. Also my last flight, flight attendants were more interested in each other than the passengers.
Frontier Airlines
by Victory By Skill on 2020/02/18 04:27
I star
No AMEX
by David Pricew on 2020/02/17 23:14
It never accepts my Amex
Flight delayed but app didn’t reflect that
by loginboy on 2020/02/17 03:25
My flight got delayed and app doesn’t give any update on that. It is totally misleading and unreliable even though it is an official app from Frontier airlines. Pay attention to departure screens!!! Otherwise checking in, getting boarding pass using the app works flawlessly.
Was Great!!!
by Mary and Rsy on 2020/02/16 14:50
The frontier app is amazing and friendly .
Engine not turning over
by Awesomely awesome32451 on 2020/02/15 21:36
Got on the plane, started to taxi out, and returned to the gate because one if the engines wasn’t turning over. Maintenance was called in...still waiting
Check in
by kgtj1967 on 2020/02/15 14:46
Had a terrible time checking in last night. Called and the representative couldn’t even do it. Tried again this morning and it worked fine.
Whole New Adatude
by Mike45467 on 2020/02/15 04:20
Enjoyed my last several flights.
Disgraceful customer service
by hbb becker on 2020/02/15 01:35
No reply to assure me sympathy for problems at Philadelphia airport
Frontier Airlines Review
by Bosslady618 on 2020/02/14 06:46
The app the airline, both is an amazing part of my life. Affordable flights with an easy organized way to keep up with things. 5 all day if 100 was best I’ll give 101.
Entering info over and over and over
by FriBaby on 2020/02/13 22:30
Could be the worst site ever! Tried to join the club 3 times and every time it burped it cleared my data... so annoying! Finally paid full price and won’t get miles. Doesn’t seem to work with auto fill and asks for country and state BEFORE city ... are you crazy? It goes city, state, zip, country. Sighh Now, I’m in the USA, right? Why do I have to scroll through a hundred countries to select USA? Wow Please give data entry a bit more thought- and save the customer’s data PLEASE
Name can’t change
by Goldenstar19 on 2020/02/13 18:25
I downloaded the app I accidentally put in. Initial wrong on profile how can I change it
Do Not Use APP For Boarding Pass!!!
by DoGraK on 2019/11/13 02:01
This app cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. I checked in online few hours prior to my MIA to PHL. I have TSA Pre check, when I got there, the app would not load my flights or find my boarding pass. This used to happen at times, the app would have forget who I was. This time, it was critical and the app kept giving me an error. Come to find out, other passengers on the same flight had the same issue. We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!! We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!! To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). They found it yet 5 days after my flight and I am still waiting for my bag back. I will never FlyFrontier again. Do yourself a favor and print your boarding pass or at least take a screenshot. Better yet spend a little more and travel with a real airline in peace.
Ripped off - app is misleading
by Josh-in-Denver on 2019/08/26 02:15
Careful about being mislead by this app like I was today. Yes, you can check into your flight early, pay for your baggage, and pick your seat. However, there is a catch-22. Frontier attempts to sell you a package deal that includes a checked in bag, carry-on, and the ability to pick a seat, but makes it seem instead like you’re signing up through the app for an account. I made the mistake of going through all these motions without realizing that I was buying a package deal. How I really got screwed was when I showed up to the airport and the attendant let us know that our “carry-on” items were small enough that we wouldn’t have had to pay fees to bring them aboard. I later inquired about a refund for those two items and was told that they could not do so because I bought it as a package. I feel so ripped off! If I had just checked in my baggage at the airport and taken a randomly assigned seat, then I would have spent maybe less than $60 instead of $120. Frontier is bordering on committing fraud with this app and I’d even recommend that Apple yank it from the store so nobody else gets scammed by it like I did.
Airline checkin processes and Worst bag drop at Denver
by Emoore14 on 2019/07/09 04:10
We arrived at Denver airport at 3:45 am for 7:00 am flight. We actually arrived 3 hrs ahead of schedule for domestic flight with 2 kids 3 year and 6 years. We checked in online but just to drop the bag and car seat checkin staff made us wait for almost 2 hrs. Then security lines were so lengthy.. as we were going through security requested the flight was going to leave in 40 mins TSA agents said all the flight were late and they would wait for passengers. As we ran to the gate 7 mins before the departure time gate was closed the agent boarded and cannot open the gate even the flight was right at the gate ..we requested the agent and said cannot do and sent to the rebooking agent only to let us know that there were no flights until next day. For some passengers in the line with us were told 2-3 days stranded in Denver and frontier airline would not provide any accommodation s well. Worst ground staff in flight was okay no issues. Ground transportation staff and Denver Security check is unbelievablely bad Thanks Hari
Disabled passengers
by disabled passenger on 2019/04/04 23:38
I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.
Flight from Denver to Fargo nd
by 222445667890 on 2019/04/10 15:31
At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets. The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me
Delayed flights and Dirty Seats
by LLT in SJ on 2019/07/10 01:52
I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded. An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!
Frontier
by K912007 on 2019/12/17 18:54
Hi once a passenger is on the plane the service and condition of aircraft is similar if not better than other airlines. The booking , the bag and seat fees, availability of representatives, your fee for only a 24 hr fundable change or cancellation is poor and lack of scheduled flights, rates Frontier below Southwest which also started building its frequent customer base calling itself a Discount airline. It is silly to assume passengers , other than one day business persons , fly without luggage or families who need to sit together. If an individual needs to get to point A to B without any luggage , Frontier is a good choice. If it flies on the days convenient to the airline. I hope that as you make more and more profit, Frontier will consider allowing one piece of luggage free per ticket booked , or free seating and for the 15 $ fee allow changes or cancellations at least up to a week from departure. Thank you for a friendly staff and fresh operating aircrafts.
Terrible customer service
by Jw racing on 2018/11/16 02:56
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
Great prices
by Polk Queen on 2018/06/18 14:11
Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.
Not as user friendly as Southwest
by Ebrundo on 2018/11/11 19:37
I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries. Your scrolling for date on cc is weird. Numbers are out of line. Crooked? Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes. You asked!
Mrs Ramsey
by mrsgram on 2018/08/03 22:16
I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!
Boarding pass does not pick up the bags that I purchased
by Lu.Aggie.C on 2019/04/25 06:16
My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through the app on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through the app on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.
Fraudulent carry in fees on correct sized bags
by RippedOff-- on 2020/01/18 19:34
We got charged $120 without any notice on our card after flight. Called and was told because gate charged us for carry on bag. Had only 100% measured and double checked dimensions bags that fit the personal size requirements. They did not check or tell us and just charged. When i explained on phone that this was a mistake they said sorry our policy does not allow refunds and gate agents decision is final. When asked to confirm what measurements gate agent noted they cannot provide which obviously I know because gate agent never measured. Gate agent assumed and charged at will without any mention of such charge at the gate. I could have proven in 5 seconds at the gate that my bags are correct size. This is downright fraudulent way of stealing money from customers who are following every rule and then hiding behind policies and refusing to fix. Both agents and those that allow such rules should be ashamed as your simply thieves. Unacceptable.
Clunky app/website. Terrible fees.
by grizace on 2018/06/20 22:52
It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Awful app, awful company
by Darkcow12345 on 2019/07/31 20:31
App is useless - things that sell you something work fine, things that are meant for “customer service” - I.e. paperless boarding passes, customer service sections with usable contact information, etc. - just don’t work. Good luck talking to a customer service rep if you don’t lie and tell them you’re calling to buy something. The “feedback” form tells you it will take 10 days to get a reply, and the customer service number provided in that section literally tells you it’s a nonworking number if you select the feedback option. So much for the app. The airline is even worse. The people you deal with are rude, the check-ins don’t open unless it’s convenient for the airline and not you, and they are 2/2 in delaying my flights so far. When there are problems the app/company issues mean you can’t get help. I’m telling everyone I know not to fly Frontier under any circumstances.
Excellent App & Great No-Frills Airline
by RohitATX on 2018/03/31 19:54
These reviews are supposed to be for the app and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP. The app is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.
Expensive and non-accommodating!!
by b4Spokane on 2019/08/26 21:11
Very frustrated to learn, after booking, that any luggage you have has a fee to take with you. They charge more for a carry on, then checked luggage and you’ll be the one carrying and handling your own luggage. And, if you didn’t check in prior to the flight, it will cost you even more! So the deal we thought we were getting, money we were saving, ended up costing us more, than booking with another airline. Which we would have had more accommodation, and no extra fees! There was no complimentary drinks or snacks, every thing had a fee!! Then to make our flight even more unenjoyable, the flight was delayed 4 hours!!! Even the people at the customer service desk were unhappy and unfriendly! Nothing about this airline was enjoyable! The experience was way over priced, too many extra fees, never again will I fly Frontier, and pay for this highly overrated experience!
Made in 21st Century?
by Seriously? Nickname? on 2019/04/24 16:35
Why do i have to click through 5 screens to pay for a checked bag. And why are these screens so dense with content that i want to gouge my eyes out? I also checked in at the ticket counter at DIA and she asked me: “did you know your flight is delayed by over 2 hours?” My reply: “no your app has no mention of a delay in any screen about the flight.” I am at the gate now and it STILL has no updates about the delay. Frontier, you do not have to make your customers endure an awful digital experience just because you are a discount carrier. Get your act together, or just remove the app from the store. You look idiotic. Maybe because you are?
So glad I have minutes
by geomyla on 2019/06/03 15:51
Last night I called Frontier spent 51 minutes waiting for an agent until I FINALLY Hungup. Called for assistance this morning for Web. Support waited another 25 minutes. Spoke to an agent that I could barely understand. Then being put on. Hold for couple of minutes each time, at least 7 times. Now before the payment there should be an area that shows where to insert a past credit there is none on a IPhone., she wanted me to rebook the reservation on my pc but when I got to the price it doubled another problem is the Works price it changes each time from $79 to $98. That isn’t fair. Needless to say I will look elsewhere for future airlines reservations. Thanks for allowing me to vent.
App is fine; Airline is awful
by m1fuzz on 2018/02/01 16:08
As I am sitting here waiting for my flight, which has been delayed for a third time now (for a total of 5 hours), the prompt came up asking me to review “Frontier.” If I’m reviewing the app, it’s fine. The airline, however, is awful. This will be my 3rd Frontier flight, and 2 of the 3 have had major delays, and that is consistent with experiences of other passengers here and friends/family members, who warned me not to book through Frontier. Their seats are probably the most uncomfortable of any airline that I’ve experienced, and they nickel and dime you for everything, so the savings by booking through this discount airline are not as great as you would expect in the end. If you have an option of another airline, do yourself a favor and avoid the frustration of Frontier. One star is frankly a generous rating for their “service”, but they didn’t have a zero star option.
Impossible to talk to ANYONE
by Won't Fly Frontier on 2018/08/22 22:45
I spent over 3 hours trying to talk to someone about them overcharging me $100 for luggage. The first frustration came when we weren’t able to click on luggage icon. After attempting to do this using various technology, we called. It took 20 minutes to finally get to talk to someone. We were told we could check in 2 bags for $30 each. After receiving my credit card bill and seeing one charge for $76 and another for $80 I tried to call and visit with an agent. After finally getting to talk to a real person, the lady stated that they can’t refund luggage payments. REALLY??? It was their error overcharging me!! By this time I was frustrated and asked to talk to supervisor. She put me on hold and after 45 minutes of waiting, I hung up. Tried to contact someone again, I was listening to elevator music for 33 minutes before giving up. I will NEVER fly Frontier again.
WORST Booking Experience Everrr
by Ag123456789qwe on 2017/11/29 03:09
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Airlines are frustrating...but this is one of the worst experiences of my life
by tfb vc on 2018/08/17 18:36
I’ve already wasted well over 1.5 hours of my work day so I’ll keep this simple. My DOB wasn’t correct. As anyone halfway intelligent knows, it’s imperative your flight info matches your ID. Called to get it corrected. Got transferred to 3 different people (2 of which were managers), all of them had me do the same things over and over. Didn’t work any of the attempts. Still isn’t correct in my profile. I have no idea what to do and am just taking a chance this doesn’t affect me boarding for my flight. I also booked a flight through a third party. The third party didn’t give me the ability to select my seat or add a bag so Frontier was “nice” enough to charge me an inflated fee to do so through their website. Do not expect good customer service or intelligent help if you call Frontier for assistance.
Dr. Dengel
by carolineelised on 2018/01/01 19:57
There are so many problems with this website though it has made some improvement. I almost signed out without buying my baggage and seat on the return flight. Nothing to cue me there. I was looking for the return option and had to go back to find it. Then, of course, my updated phone no. Did not stick and I had to re-enter it. In addition, there seem to be 3 profiles for my name depending on caps vs small case-none of which match. That’s not good. Data bases are not melded and add to confusion. Data base errors seem to be the biggest problem on Frontier sites. Unfortunately the customers are putting in that data and your computer does not recognize duplicate info. Big problem.
Horrible service
by the real carlossss on 2018/08/18 05:59
I bought a plane ticket to go to my best friend’s wedding and I paid for insurance because I know sometimes things come up. The week before I was supposed to go, my cousin passed away, so I decided to stay home for her funeral. I asked for a refund, and they said I needed to provide a death certificate. I did, and they still didn’t give me my money back. I thought it was so insensitive— I paid for insurance and provided the death certificate and they still took my money. Another thing— I forgot my password for the account and kept requesting a link to my email for a new password, and they said it sent but I never got anything. I checked my inbox and my spam and got nothing from them. So I couldn’t log into my account. I tried calling their 24 hour phone service and never had anyone answer my call. Please do not use this company, I really wish I hadn’t.
Service? What service?
by felidaebw on 2017/10/21 02:21
So. If I could give 0 stars I would. My husband booked his flight several weeks ago. He drove 3hours to the airport for a flight for a chance at a job in Denver. He had an orientation class. Thanks to the "policy" he didn't get his flight, probably lost the job, and we may not get refunded the tickets. Due to traffic at the airport he reached the ticket counter three minutes into the "hour before flight". They argued with him about getting his ticket. He could see the terminal and the gate from the counter. This put him five minutes "into the hour" so they wouldn't let him get his ticket and go through security. He explained this was a job orientation at 9am, but they offered a flight "tomorrow". When he requested a manager the manager CONTINUED to argue with him. After this put him well "into the hour" he finally asked for a refund. They refused. So we have to contact corporate for it (fat chance there) and he's probably lost the job because of this. Thank you for helping to continue to keep our family split because this job would finally have helped us get a home again. We will never use your "services" (if you can call it that) again. We will also make sure to let everyone we know to never attempt to fly with you.
Mixing phone
by Adrian Besu on 2018/11/12 19:21
Just to let you know I fly frontier all the time.I left a review once before that somebody had taken my phone from the airplane as soon as I got outside the corridor I realized that I left my phone behind. It was left in the pocket of the seat in front of me and I was in aisle 25. So I figure the only person that would have found her phone was that lady from the front of the gate that I told her that I love the phone behind and she went back to get it or the cleaning Stewert s that was up in front of the plane. It was a brand new phone just got a cheeseburger. In any case one of them took it and nobody replied back Thanks Adrian Besu
Total confusion
by CBLands on 2018/12/27 04:07
I tried to create account. It refused my password and indicated I didn’t follow the rules of creating a password, when I did! So I tried to start over and I got the same error message. I did this a few times to be absolutely sure I did everything right and followed their rules to the letter. I still got the same error message! So I tried to setup a new profile, and all that did was lock me out. I am usually very good about signing up for sites/apps, so I asked for help from a fellow computer person, much like myself, and they had the same experience. It should not take an hour to sign up! ...and I still do not have my boarding pass. I must assume low fares and confusion go hand in hand. Nope, I have no desire to use Frontier again, after this. Low fares should not be synonymous with having issues with the website.
Disappointing
by frontier can do better on 2019/06/10 20:39
The website is an easy way to purchase tickets. Unfortunately, there is virtually no way to correct an entry. After making an error, I contacted Frontier. The initial agent I got a hold of did not understand the issue, did not understand the language, and did not want to help. The second agent cited policies and then said they wouldn’t apply but would give us a credit, but never modify the website. After 46 minutes, trying the website and going through two operators who were confrontational, did not communicate well, and we’re not willing to understand, I did get the problem fixed with the third person. It was a simple issue but frontier made it very hard. Disappointing
Awful online process
by app/website both awful on 2018/11/09 02:43
Both the web and the app are wildly misleading...you have to call to get one of their reps to "update" your "contact" info before you can do anything, even with a paid reservation. If you don't call and speak to someone, you'll never be able to select a seat or enter a known traveler number. What's the point of having an app OR a website? Unrelated to the app: Once you're done paying for the seat, there is little to no savings on the ticket and not at all worth the frustration. Flight itself is similar to any other airline experience. Don't be fooled by the hype about paying for carry ons: nobody looked twice at our personal items, they could have easily been full sized carry ons. Glad I didn't pay for that upgrade.
Frontier is awesome and cheap
by Claraaaaaa711 on 2017/10/23 18:59
Cheapest flights, I just got a one way trip from Florida to New York for 24$! A week before the flight date. Awesome. Do know, it isn’t luxury flying you pay for what you get; no free snacks or drinks, no tv, no reclining chairs, no tv. But who cares on a two hour flight? But I was comfortable enough on my flight and didn’t mind buying a water bottle and brought my own snacks and entertainment. This is the best way to travel back and forth from Florida for me. Also phone support, and all flight crew are some of the friendliest I’ve dealt with while flying. Thank you Frontier! You’ve got yourself a life long customer.
A most horrible experience
by BadFrontier! on 2019/09/12 20:09
I tried to check in online hours before my flight, and the website have an error message when it got to giving me my boarding pass. I go to the ticketing desk for them to issue me a boarding pass, mind you you I already checked in. And the horrible staff told me I already missed my flight, (this is 50 minutes before the flight) and insisted she has to put me on another flight, 8 hours away, meaning I get to my destination in the morning next day, risking missing my meeting and wasting my hotel accommodation. Plus she insisted she won’t print my boarding pass until two hours before the flight which means I’ll just be sitting down at the desk area for hours unable to go inside and eat or anything. NEVER ever, Frontier again, even if there’s no more airline on earth!
Easy to use, clean and well designed app!
by Its Just E on 2018/12/29 21:46
This app works better than trying to check in online or trying to check in at the little kiosks at the airports. One day, I almost missed my flight because the online and kiosk wouldn’t work so I was told I had to stand in line and talk to an agent to print my ticket. The line was sooo long and I knew there was no way I’d make the flight if I waited there but thank god for this app!! I went on it and it let me check in and gave Me my ticket so I didn’t have to wait for an agent!! Made my flight just in time! Easy to use, clean and well designed app!!
Flakey App - Frustration on Multiple Fronts
by GaryRud on 2020/01/26 15:42
I don’t fly Frontier often but on this most recent trip, there were multiple times where I put in my name and confirmation number and it said that it could not find my reservation. Other times it did. (Before you think I fat-fingered it, I copy and pasted it from my confirmation email each time). I was forced to go to the website to check in which showed that I still had a balance for seat upgrades - when I didn’t. I called them and after 4 minutes holding, I heard a terrible screeching noise and eventually hung up. I called again and after being on hold for 12 minutes, my wife got impatient and went to the ‘new reservation’ route on her phone and had somebody answer right away. They said we had no balance so we were looking at something wrong. We tried again and it wouldn’t let us check in till we paid the additional funds. My wife called again (new reservations option), the rep figured out that we were using Chrome which doesn’t always work. What??!!! Their app doesn’t work with Chrome? What century are they in? Our fight experience was fine. The logistics of getting to the plane, really poor.
DO NOT FLY FRONTIER AIRLINES!!!!
by Ezekiel Uyan 2009 on 2018/11/01 05:12
Do not fly frontier airlines because they had us delayed from Denver International Airport to The Dallas airport 3 TIMES. So it all started on October 25,2018 that night in the afternoon we got delayed then once we got there there was a gate change and then another gate change then another gate change then we boarded the airplane and the capitan oxygen if we got a oxygen problem then we went out the gate then we pulled up back to the same gate and had to a new gate because the airplane couldn’t take off then we were boarding then there was a boarding problem then we had to wait another 15 min then we started boarding again then they needed oxygen again for the captains then we took off. We took of at 1 or 12 then we got to the Dallas airport at 4:00.😞
READ BEFORE BOOKING FLIGHT
by Camo119 on 2020/02/05 20:38
it’s unclear of what you’re allowed to bring on the plane but if you plan on just bringing a small back pack or bag that can fit under the seat, you DO NOT need to pay for the carry on bag fee. This is unclear during the booking process and I made the mistake of purchasing this since I had a back pack. It was $45 and they would not give me a refund. Also, I checked in on the app and a couple hours later I got an email saying I’d missed my check in and I needed to check in at the airport for additional fee. Since I already have my boarding passes I’m just going straight to the gate and see what happens. I’ll also ask for a carry on refund and see if they can help me.
Discount airline = discount app.
by SeanNerd on 2019/12/15 12:10
The app routinely fails to complete processes - especially purchases. The app mysteriously and suddenly requires a login - like just when you need your boarding pass when you’re in line. I use secure passwords so this is especially painful since the app refuses to integrate with the iOS password saver. This alone forces me to take screen shots to store in photos rather than depend on the app. I’m not exactly sure which is worse - their web site or this app. Both are terrible. Logins to the web site fail the first time then work the second (using a password manager). Seems like a systemic problem in the frontier development team. If they fixed the app login problem ( integrate with Touch or Face ID PLEASE! ) then I’d probably go to 4 stars.
Trash App from a trash company
by Ac3505 on 2019/09/16 00:05
Going out of my way to write a review about this app because it’s such trash. No surprise there, as Frontier is a trash company anyway. Any page in the app that isn’t for booking a flight or getting your boarding pass seems to load directly from their website, which means it doesn’t conform to the size of your phone/tablet screen. When I wanted to submit a question about my mileage account, I get stuck in an endless loop of clicking on a “Feedback form” that only loads more pages about ways to contact them. Seems they don’t want or care about their customer’s feedback. Btw, their miles expire after six months, whereas most airlines miles never expire. Another way for Frontier to screw their customers. Don’t use this app let alone fly with this trash company.
Dislike frontier
by huskypaladin on 2019/02/08 03:30
Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant
SO MANY HIDDEN FEES
by sam051711 on 2020/03/05 14:49
The ONLY reason I fly this airline is because they are the only one that flys out of Trenton NJ. SO MANY HIDDEN FEES. I bought my tickets MONTHS AGO, so I can anyone explain to me why I still owe $12 at check in?!?! What is that for?! it said no where what that was for? Why do you guys have to be so scammy. And since when are seats $17. I would think that usually companies don’t want to seem like a scam, but you guys do the opposite. You try as hard as you can to come across as a scam to your customers. So disappointed. I think spirit might even be better at this point, and THAT IS SCARY!
Date is Required....
by M_Furby on 2020/01/12 23:47
So I understand I’m working with a low price airline but here’s the thing I don’t understand... if you want me to book - why can’t you get the app to work? I’ve tried downloading, updating and starting fresh and for some unknown reason - I cannot I put the date. The date is required BUT the app doesn’t allow me to actually choose a leaving or return date. Seriously?!? I’m not sure if the airline doesn’t want customers? But if they are trying to keep their prices low - they should invest in technology/apps that actually work!! The last time I tried to use this app, there was another malfunction which didn’t allow me to enter the dates.. hmmm. Something really important/necessary really should be debugged in order to ensure the app is working correctly.
My first experience
by Superappplayer on 2019/12/12 14:50
My trip to Denver to visit my daughter was my first time flying Frontier and it was great. The entire experience except for the peanut notification went quite smoothly. Everyone was helpful and friendly. I had to contact customer service to add my known traveler number and the rep was patient, understanding and caring. Keep up the good work. Just remember the potential circumstances to those of us with a dust and ingestion peanut allergy when you say that you are going to make an announcement and do not (I would have just made my own, which I am known to do).
Confirmation means nothing.
by Momma D, RN on 2018/03/08 05:57
Booked 6 months in advance, paid for specific seating, received confirmation. Received emails of flight number and time change but not that we were kicked out of our stretch seating that we paid extra for which were right in front of the party we were traveling with. We found out when checking in for our flight that we had no seats. No notifications from Frontier that we did not have the paid for and confirmed seats we were initially told we had. Frontier customer service had no good answers, only excuses. Until I continued to pressure the supervisor did I get seats even close to our party yet still ended up in tight seating on the opposite side of the plane. Also no seats for the return flight. Grrr. BEWARE confirmation with Frontier means nothing.
A Nice Surprise!
by Swimmas on 2020/01/13 19:51
Even though I received positive reviews from friends and family I will admit I remained skeptical when it came to flying Frontier. However, my husband and I were pleasantly surprised when we flew from Portland, Maine to Orlando. The plane was clean, the staff was wonderful (in the airport and on the plane) and the flight was on time. Sure you pay for everything- but how else can you get such a good deal? And, you certainly aren’t pressured to buy drinks or food on board and you can bring your own. I can now say I am looking forward to our return flight!
Most Unfriendly App Ever!
by nurseadam82 on 2019/10/24 21:34
This app & their website freezes constantly! Then when you restart the app all your information is lost and you have to restart from scratch. Went to put in my contact information after the page and app both froze and I was locked out of putting in my name. Then the price of the seats changed three times within the hour that I was attempting to complete my transaction. Customer service was horrible. They said the prices do change, but refused to give me the original price I attempted to purchase from in the beginning. If completing my order is this difficult I’m worried about the boarding process and flight. Flew with Frontier a long time ago and enjoyed it. They’ve changed a lot since then and it’s looking for the worse.
My review
by Katherine Orrell on 2019/05/14 14:43
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Missed my flight
by jessic2083 on 2019/08/17 13:56
I missed my flight because they stop working the ticket counter an hour before boarding at Harlingen, Tx. I had the app downloaded and my flight information was downloaded, but the app wouldn’t pull up my boarding pass, only the fight information. Several other people tried opening the boarding pass as well. I was one of 4 people that missed their flight due to frontiers issues yesterday morning. When I paid $400 for a flight home several hours later with another airline on top of my $100 with frontier, the lyft driver said he picks a lot of people up from the airport after they have been hanging out all day with frontier putting them on canceled flight after cancelled flight. That’s the first and only time I fly with them.
You get what you pay for!!
by Jezebella73 on 2017/10/17 13:52
Showed up for my 8am flight out of Providence to TAMPA, people at checkin where GONE. 5 family’s got stuck paying $30 MORE to switch the ticket to a 5pm flight. No apologies, when I try to have a conversation with the woman behind the counter I asked to speak to a manager conveniently she was in a meeting. And then I was told if I had any further issues they would call the police on me... really?? I will NEVER EVER fly this airline. Spoke to airline security and police and THEY said they have been having MANY issues and they were called to the counter YESTERDAY and Frontier was told by the police officer that they need better customer service!! Horrible experience, stuck at the airport till tonight and have to FLY TO ORLANDO.. 1 1/2 from Home! Never again! #CustomerService!
Satisfied passenger
by g from li on 2019/09/17 18:51
Ok, so I was told why frontier? I was not listening and booked our flight to pbi. It was terrific. Our 2 1/2 hour flight went quite smoothly. It was a last minute thought for my husbands birthday. I will be booking it again for November and December. The seats were fine as was the tray table. I liked the idea that the reason for their light weight was for fuel efficiency. That should be in your advertising as it impressed me. All those naysayers are missing out on a great airline. Keep up the good work. Your attendants were also a plus.
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