They charged me 84 for a rental car and canceled it without notice, costing me over 200 at the airport. Better use Hotwire or anything else besides this app.

The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app.

This is the worst app oh my god. I got an advertisement that said I can rent a car at age 18, downloaded the app and entered my age as 18. I went to the pick up location only for them to tell me I’m too young to rent a car, and to contact the app for a refund. For my $250+ car rental, I got a $30 in app credit that expires in a year....credit that I can’t even use apparently, even though the advertisement that brought me to this app in the first place said that I can rent a car at 18. I’m a college student and this made me also miss my flight, so it’s safe to say this has been an overall horrible experience.

This application is one of the best application

I enjoyed using this app a lot! Very easy and convenient to use :)

Showed up and Hertz had no reservations for us. Carla sends you an email asking for a copy of your Drivers License and your CREDIT CARD? What idiot sends a copy of their credit card. Emailed customer service and they just send the same email asking for your info.

Joel was very helpful in changing my reservation to accommodate my change in flights. In addition he offered me a free upgrade to a larger car voluntarily. Will be using Carla from here on!

App not what I’m looking for I could find all these companies myself......

When I opened for the first time, it pasted from my clipboard. (I had a 2FA code from another login). Completely involuntary. Then I got notifications. As soon as I left app I got another notification. Maybe the service is fine but the app is not a well behaved citizen.

I was looking for a last minute rental, and the prices are really steep! I understand that last minute rentals are going to be costly but I really didn’t find any “deals” period...... Also, Carla is advertising promo code “APPSTORE” for $55 off! I entered it, and it gave me a 5% discount! $432 -$22..... not what their Advertising

The first car location Carla recommended was from enterprise, who’s location is actually shut down. Useless app after paying money, to then have it refunded and being forced to change plans.

the price is so bad i search same car in diffrent websit is about 500$ but i search in this app.the price is 3750$.？？？why

I rented a car through Carla went to pick up the rental turns out the information I was given was incorrect the car I had rented was not there and they wanted to charge me an extra 200 bucks at the rental company lot $30Reserve fee for Carla then when I contacted him about a refund of my money for the reserving fee and for the car rental the customer service representative what is of no use and said there’s nothing they can do and hung up on me and did not return any of my emails. This was about six months ago. Still nothing

Seems like a great app but when I went to put the promo code in there was no place to.

Don’t even try it. Because once you enter in any kind of info, you’re stuck with them. I’ve never even rented through them!! But try getting rid of their emails, or getting any type of customer service. Try deleting an account! It’s literally impossible! This app is shady. I’m just glad I never gave my credit card info. Oh and I did notify other entities (BBB) to look into this as well.

It took a minute for me to erase it!

As far as my opinion , This app has much more potential than other apps to get user ! I often travel and coincidentally I got this from online work then I use it !! Happily you saved time and easy to use !! Great apps , I am loving it !!

This is a great app for the car rental. Its good for planning your car rental last minute or in advance. The graphics are also very professional and the app is easy to use. I highly recommend you to download and give it a try.

IMPOSSIBLE RATES & CONDITIONS.

Not available in Nyc

I found this app to be very useful for my purposes of searching for a rental car in my area. Thanks.

Carla is a great app if you are looking for a car rental. It has been extremely convenient and easy to use!!

This app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau.

Complete scam. They took my money from my account and when I tried to get it refunded they refused to even acknowledge I was asking for a refund and instead copied and pasted a response for a different issue.

They lie to you from the start. I payed for peace of mind and still didn’t get a refund. They said I didn’t qualify for it. DO NOT USE THIS APP.

They let me book a car when there weren’t any available and refuse to send my money back they just keep saying I have credit on their app that I have yet to receive this app is a scam

November 20 rented a Ford Fusion from Carla: Voucher#2526271.My Verification Code# was 101231. Officially they charged me a x amount of money but when l did check my AMEX the damage was $20 plus over our deal. Hours later they canceled my rental(a lot of trouble for my Thanksgiving plans)with no explanation whatsoever and worse, I do still waiting for my refund today Thursday December 17.

False advertisement

Double-charged and now won’t answer messages!

Tried to rent a car from them. First car I tried to rent I was told only takes credit card - this was failed to mention in app. After cancelling my reservation (before the pick up time) they refunded me $2 instead of what I paid - to not even be able to drive the car. The second time I tried to rent a car I was told I needed a flight ticket (once again failed to be mentioned in app) Once more upon trying to get a refund I was refunded $7 for the $30 deposit I had to put down on the car I once again could not drive. Trying to contact a representative to get this situated but there is no live customer support/service and the money has yet to go back into my account for the refund at all.

Don’t recommend, they charged me almost 200 for a pre-payment in a car reservation and the car rental i made the reservation with never used the money and they told me they don’t take responsibility for the money that was never used or give a refund.

My original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.

This is a scam, don’t waste your time. There is no customer service it is all one big loop. Very frustrating. They refuse to release my money, had to file a dispute.

Couldn’t ask for a more easier app. It’s fast and definitely reliable in their information and service!

Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!

If you use this app and provide Carla Car Rental with your email address they keep spamming you with no option to opt out

The entire search process is quick and found several location options in my area.

This app is really intuitive for finding car rentals. I especially like that I’m able to filter rentals that people under 25 can make as well, since I am in that age group.

This app will take your money and leave you stranded at the airport. Zero phone number available as well 🤦🏻

It was wonderful to have Lera, her service was superb!!!

I am officially out almost $300 for a rental I never used. Both the app and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion

makes booking hotels, and choosing the perfect rental easy as possible. Will Recommend ✅

I had to apply credits for a booking. Lera assisted me very well in applying credits and also bringing down the total price of the booking by a lot. Thanks again.

I recently booked through Carla and when I went to pick up my vehicle there was no reservation made and no credit given after I paid $80 prior to going to pick it up. Upon attempting to contact customer service I was never given a response or helped in any way shape or form. I’m now out $80 plus the other $120 I had to pay to rent the vehicle I supposedly had already rented. I don’t know how there are 7,000+ reviews here and how they still have a 5-star rating because this was an awful experience.

Quick and easy, this app saved me at least 200.00 in my need for a 7 passenger rental vehicle for my week long vacation! Now for the pick up to go as easy as the reservation!

I’ve been using this for a week to compare prices on hotels and it’s an extremely easy app to use!

I highly recommend this app. I have used it for a while now and it gets the job done for me. I was able to get the best and the cheapest rental as a result of using this app. Loading speed is superb and it doesn’t waste my time at all, if you are looking for a wonderful car rental app, then this is the right one for you.

I made a reservation with enterprise through this app and later called Enterprise with a question about that same reservation and they couldn’t find it ANYWHERE. At the same time, I was charged $14 for the reservation. That makes no sense! There wasn’t ANY contact phone number on the app to talk to someone, just some fake mailbox to send questions to. My “reservation” on the app wouldn’t even give me the address of the car rental place I “booked” for. Don’t give them any of your money please.

They will not refund you at all ! They will take your money !

AWSOME App! I love it no more going from different site trying to find the best deal! This is a game changer! One stop shop!

Walter

The software interface is simple and easy to understand, easy to use, accurate software positioning, no complicated operations, very easy to use

I flew from Nevada to Michigan and made a reservation at two separate car rental places and both have absolutely no idea about my reservation and have no idea what Carla is. On top of that, the only customer service you can contact is through email and they make zero attempt to help or resolve your issues. I am currently stranded in Michigan with no transportation all because of this app.

If this service tells you to go to Kissimmee Gateway Airport for a Hertz car, ABORT MISSION! Hertz does not exist in Kissimmee Gateway, and the phone number provided disconnects as soon as you hit dial. Carla will steal your money from you. DO NOT RENT FROM THEM.

Booked a car and they canceled it a day before the reservation very disappointed. Called hurtz they couldn’t even find my booked rental.

So i went to California a few years back, this app had a fee of 12 dollars at the time, when I showed up to the place to get the car they wanted 2x the amount i had ordered thru carla app, i tried contacting customer service and they didn't really care. At the end i had to report them FRAUD to my bank to get my money back, STAY AWAY!!

Made a reservation for a car, now must cancel due to illness.The app won’t show my reservation anymore, so I can’t cancel it. Customer service keeps telling me to go through the app and refuses to help me get a refund. Never again, I’ll overpay at the car rental counter before I lose money on this joke of a website.

I’ve tried bigger names apps before when getting ready to travel and we all know what they do. Take you to 100 different pages before you actually get where you need to be. Not Carla! She takes you there in just a few easy steps! So if you like clicking page after page after page then go to the big named rentals. If you like going and getting the job Done then go to Carla!

I was excited to try Carla because I need to rent cars frequently for work. I am extremely disappointed because they apparently think it’s okay to charge you twice for insurance. The rental company did not recognize the app, and charged me for the insurance on the car after I had already purchased it through Carla. I was never told that I had bought the insurance twice, and when I tried appealing to Carla with proof that I had already purchased it, they were very rude. They wouldn’t refund me for the insurance and have lost a regular customer of their service which is worth a lot more. Don’t waste your time on them and just book with the car company directly. I have never experienced such rude and dismissive treatment from a company when the mistake wasn’t even on my end.

Days before my trip, they cancelled my reservation, saying “due to circumstances beyond our control”. Bad excuse. Never using them again!

Someone hit my rental car back in April and I opened a claim with them right after it happened. I have been asking them for information that I need for the claim for MONTHS. It is now the end of September and they still will not give me the information I need. I don’t believe that the insurance you get from them in the app is actually insurance at all! Just a way to scam someone out of money. The information I need is so simple to give me, but yet they just run around the question. They keep telling me “you have to open a claim within one month of drop off” and I keep telling them that the claim is already open I just need a bit of information from them. They are scam artists. DO NOT USE THIS APP!!

This is honestly one of the best apps of it’s kind. First of all I love the visual design. The colors stand out but are not too hard on your eyes. It has a very modern feel and looks very clean and simple. Some other apps get way too cluttered but Carla is great. The text is also just the right size. As for the app itself, it is very easy to use. You just enter your pickup and drop off dates at the locations of your choice and it will give you a bunch of car options to choose from. Make sure to click on the symbol in the upper right corner if you want to filter your results. You can choose by car type, seats, payment options and supplier. You can also sort the results how you would like too. If you don’t like an option you can swipe left to discard it or swipe right to choose it. If you make a mistake there is an undo button in case you accidentally swiped left. There are also an “X” and a check mark at the bottom if you don’t want to swipe. Once you have found your car you can enter your details and choose your rental options. Overall it is great app and I would highly recommend it to anyone searching for a rental car.

I decided to try out this app because of the good reviews and it’s been nothing but a complete nightmare!!! I did a $86 deposit for a car and when I showed up to pick it up, they ended up not having any vehicles available. So I tried to contact Carla for a refund on my deposit since the car they “reserved” for me was never even available to begin with.. They say they can’t give me a refund because my reservation was confirmed by the rental company so I called the company and they said nothing was confirmed. So now I’m left without a car and without my $86 dollars.

Do not use this service. The improperly quote the cost of rentals additionally they take 100 service fee with they will keep and not refund. They use limited vauge wording and will not refund any money. I showed up to a location for a rental the location was 350 dollars more expensive then what was quoted. And they insist that I physically did not go to the location. This service has. I phone support. Beware of this app. They are also based in a foreign country your local governing bodies can not help recover your money. This company is illegitimate and a scam.

Why they took my money so I wrote on their Instagram page and got blocked can we please get this removed

This is a great app. It’s very helpful and easy to use. I highly recommend. It searches through multiple sites to make sure that you get best deal you possibly can. The reservation process is also easy to use. Just simply put in your pickup location, date, and time and the same for your drop off. It also shows you the cars with the prices to choose from. You’re able to swipe through to browse. Swipe left if you don’t like it and swipe right if you do. I’m sure a lot of us are used to that concept. It’s fun to use, which makes the process a lot easier. Once you find a car that you’ve decided to swipe right on, it will lead you to sign in or sign up. It also gives the option to not only choose a car seat, but which size. You can choose between infant, toddler, and child. It also has coronavirus cancellation protection, which is comforting considering all the changes that can happen because of it. They also note that they sanitize the car, which is also comforting, especially because a lot of people can handle a vehicle within a short amount of time. So again, this app is very easy to use, and is also very helpful. I highly recommend you to download this for tour traveling needs.

This app is very clean and easy to use and is very user friendly. It’s well designed and crisp design are modern and welcoming to all users. Navigating the app was very straightforward and even my technology challenged mother and father could use the app and were able to cut down research and booking time so they had more time for family and fun while on vacation. I was able to easily search for car rentals at my destination and for hotels to make travel easy and less stressful. The navigation through the app is very intuitive and the function of each tab is clear and concise. I’ve always been skeptical of using apps instead of going through hotels directly or car rental agencies directly, but this app made everything easy to compare pricing and quality of each brand and company. This app provides easy comparisons between cars and brands, and hotels for wherever your destination may be. I would recommend this app to anyone that travels frequently, anyone that travels rarely, anyone that travels to a new area, and basically anyone looking to make travel easy, stress free, enjoyable, and not waste their time comparing brands, companies, and rates across all the different websites. Very good app, well designed, very helpful.

This is what this app is. They connect you to a car rental place like Enterprise. They rent the car for you for the price enterprise would charge. Then they precharge you whatever they feel on top of your rental from Enterprise. Beware Carla says it’s ride share friendly but doesn’t have any agreement with Enterprise which forbids it. My rental was like $185 for the week but Carla tacks on another $92 for themselves. No refund, no email back nothing. If I get to the rental place and you don’t want the car, they count it as a no show and try to keep you money! Going to the bank with this matter!

Wow. This app is really amazing. I am love this app very much. This app also have nice and user friendly interface. This app interface is really easy to use. The fact is anyone can easily handel this app. I think no one feel any kind of hesitation about using this app. Other way, this app is really helpful of life. This app can make your busy day easier. You can fully trust this app in your everyday life. This app can help you so much in your daily lifestyle. Once you start using this app, you will became addicted about this app. It is fun to using this kind of app. This app could help your day became much easier. On app store this app is in car rental app category. You have to write down car rental and hit search button to find this app. After your search app store saw you lots of app from app rental category. You have to find out this app. That's why, you have to scroll down and find the app with attached logo. When you will scroll down on app store for this app, you might see this app at the number fiveth to seventh position. This app is really easy to find out. Note that a part of logo is cropped. But you will see the full name on app store. That's why I told this app is really easy to use. You can easily find your ride. You will enjoy your ride. Before the ride start you would automatically know about ride fare. Here there are available car. So, there would be no time loss for waiting for time. In this situation time became more valuable. Because time is money. And ride fare is low then other car rental apps. I strongly recommend this app for car rental service.

This Carla apps is really good for car rentals. It has many useful options that helps me to get amazing and easy way to rent A car. This has help menu which makes it easy for my niece to operate. I was really surprised to find A rental near me and very awesome self explanatory and easy to use navigation that provided in that app which helps me find my nearest location to see and rent A car that I wanted in my location, that is really wonderful. I use most of similar apps like this to rent but they have problems with so many things. So, I decided to look for A solid apps in the App Store. Carla car rental app ranks top 100 on US App Store in travel category with 4.7 star rating which is very high across travel apps. I have seen so many reviews about Carla car rental app with 5 star rating which is makes that apps being legit also that apps has wonderful rating on other site too. Carla car rental app gets thousands of reservations worldwide every day. They have lot of different option that you can choose what you wanted they have cars, trucks, suvs and many more. I just love this app!!!!

Was looking for a rental car for nov 26-dec1. Yes that’s right thanksgiving day. All major rental companies are 600+ dollars right now . I found a car through NextCar and thought I got a good deal at 240 until I read the awful reviews. Decided to redownload Carla and they had a car through hertz for only 207! I paid the cancellation fee so it ended up being like 220 but it’s even cheaper than NextCar and I’ve rented with hertz at the location I’m using before and never had an issue . Thanks Carla!

I had never heard of this app before and recently decided to go to California for my 24th birthday. With COVID and everything, I didn’t want to rely much on public transportation and I also wanted to see everything on my time. I looked everywhere online to find good deals and there was a ton of good ones but because of my age, it was a lot of fees added, with Carla, some of those fees were waived and it specifically showed me which cars had no under age fee attached. I had a few questions as well- Joel went above and beyond.

Me robaron más de 100 dólares y no tienen ningún teléfono a donde llamar, solo puedes contactarlos por email y ya no me contestan!

I booked a car and paid 10% upfront upon booking. I received a confirmation email, then a reservation email followed with the details of me booking. I paid $20 for a Lyft ride to pick up the car. (I had plans to take a weekend trip out of town.) When I got to the rental counter, I provided the confirmation # included in the email and showed the agent both emails. She was not able to locate my reservation. When I searched for a phone number to contact a representative as Carla, all I saw was is a message saying based on their analysis, opening a ticket was a much more successful process for them than taking calls directly from customers. Since they don’t have a direct line, I followed instructions and opened a ticket. I waited around in hopes to get a response while I was still at the rental counter. Unfortunately due to the holiday weekend, the car rental company did not have any extra cars so I couldn’t rebook another. I left after an hour and paid another $20 to get home. It took two days to get a response from someone at Carla and this time they asked me to obtain a statement from the agent at the car rental counter to prove I didn’t get a car. You would think they would get in contact with the car rental company to validate directly. Instead they put the customer (who has already been inconvenienced and shelled out $40 for nothing) to do the leg work. Don’t risk booking through Carla. You're better off using another site an/or directly booking with a car rental company.

THESE PEOPLE ARE SCAMMERS!! I DID A RESERVATION AND TRIED TO CANCEL AND GET MY MONEY BACK. THERE IS NO PHONE NUMBER AND THEY DONT RESPOND TO EMAIL. I WAS SUSPICIOUS, AND GOOGLED THE COMPANY, AS SUSPECTED NO WEBSITE AND THE BUSINESS HAS BEEN SHUT DOWN! THEY MAY BE STEALING YOUR INFO AND MONEY!! PLEASE HEAR MY WARNING! DONT DO IT!!

I prepaid for a vehicle and I received a confirmation immediately after my purchase. I was told that I would get a voucher from the supplier within 48 hours of the purchase so that I would know where to pick up the vehicle. I never received an email from the supplier, but since Carla does NOT have a customer service number to call they could not help me. The only way to contact the company is through email which is unresponsive. I received an email less than 12 hours before my vacation to notify me that they could NOT provide me with a vehicle and that my reservation would be canceled. I was charged and did not receive a car.

I reserved a car through Carla because the under 25 fee was waived. I flew to Vegas for vacation with the thought I was going to get this car. Upon arrival they inform me they don’t rent to anyone under the age of 25. Carla took over $100 from me and will not issue a refund. Terrible way to conduct business

So I made a reservation begin of August three weeks later two days before my vacation I was told that my reservation was cancelled “due to the rental company didn’t respond back to them” it was odd at first so I called up the rental company that I was supposed to pick up the from, they told me that my reservation was from Carla not from them. I was upset, so I made another reservation the same day whatcha the next day I was told it was cancelled with the same bs excuses. I called up the same rental company and they told me my “ reservation” was active. This is when it got more odd and bs email Carla and they gave me more BS excuses of my reservations being cancelled and not refunding my money from both reservations with more bs excuses that didn’t really made no sense saying it was their policy?? But I haven’t even receive the vehicle in the first place because I was told both reservation was canceled. Overall don’t use this app everyone.

I rented a car off this app and it sucked from start to finish... I got insurance only to find out roadside assistance wasn’t included. This wasn’t an option on the app and I got a flat tire during a tropical storm. I not only had to pay $75 for roadside assistance just to get a spare tire and pay for it. To get the time extended for two hours it was going to be an additional day. You have no way of reaching anyone but via email. That’s really not helpful at midnight. Delete, delete, delete

I used Carla for the first and last time last week. Long story short, I paid my deposit to the app AFTER making sure I had all required documents to pick up the car from enterprise. Upon my arrival, I was told that I couldn’t pick up my car because at the time I had a paper id from the MVA awaiting my real id in the mail. Unbeknownst to me, enterprise has upgraded their system (thanks to covid) and now uses an id scanner. Because of this, they could not receive my paper id as valid because it could not go into the machine and there was no way to input it manually. I reached out to Carla with this information in full detail and they continue to deny me a refund and furthermore was not kind nor did they offer me some other sort of accommodation. I would leave zero stars if I could. Worst app ever. Stick to turo and Zipcar.

I rented a car through the app and was charged for the car and insurance. When I get to the rental company, they down graded my car and charged me down payment and insurance apart from what I had already paid. I tried contacting Carla for a whole week, I still haven’t received an email back or a call back, and I haven’t been able to fix the fee that Carla charged me. My car was downgraded and the price should have changed but Carla won’t respond to my emails and I can’t get a working number. I will never use this app again. Update: don’t purchase their insurance. Wait until you pick up the car and pay there. The rep told me that their insurance doesn’t cover the car. Also... they downgraded my car and I didn’t get a price change. Allssoooo... it’s impossible getting a hold of Carla. So if you have any issues, Goodluck.

This app was super easy to use and found me the least expensive rental car. I cross checked it with other deals and this one was the best!

The app is designed with very little complexity which is great! UX is huge. One piece of feedback I would like to offer is regarding the customer journey. When I go through the app, especially as a first time user, I would like to enter a promo code. There is no option to do this until I’ve entered my financial information and then clicked finish booking. In my mind, I’m thinking I won’t have space to enter the code and I’ll be charged right there. It would be helpful to have the code entered be an option prior to finish booking. Alternatively, adding a progress bar on the bottom indicating what steps are left would be helpful too. I really hope the development team reads this and takes it into consideration. This is an amazing app, but for myself and other users I’ve spoken too, the hesitation with clicking finish booking is that we get charged without being able to enter a promo code. Small things like this can be big barriers to entry for some. Thanks!

After you get your first confirmation email, you rental is not guaranteed. They never told me that enterprise didn’t confirm until I asked.

I downloaded this app cuz it’s advertising up to $55 off with their promo code. There’s nowhere during checking out to actually enter that promo code 🤦🏼‍♀️

This is a nicely designed app for car rentals. It is very easy to use. So easy my youngest kid could use it. Very self explanatory and easy to navigate. I was actually surprised to find a rental close by. Most apps I can not find any thing in my area or close enough to even use the app. I was also surprised by all the options available. Again, most apps I can not use due to the rural area I live in, but to have so many options was awesome. The options included different cars, trucks, suvs and even vans. All the vehicles are nice and you can have many options from even the color to WiFi and insurance options! There is also a spot for promotions to possibly get you a discount on your rental! The prices seem like they are average. I have need rented a car and I hope I never have to, so I am assuming the prices are normal range. So anyways nice app within an hour from my rural area with many many options! That’s is very surprising. The app itself is well developed, easy to navigate and use! Well done on this app! So try the app! You might like it also!

I made a reservation to rent a Ford F-150 through Carla and When I showed up to enterprise no Reservation was made additionally they had no more Ford F-150’s which should have been reserved and because I’m 20 they wouldn’t let me rent a car however Carla already took the money out of my account and because Carla has the absolute worst customer service I haven’t been able to talk to a single representative about getting my money back. Could Carla please have the curiosity of responding to my number of support tickets?

First time using Carla, made the reservation, no problem, had to downsize, no problem, plans changed yet again .. had to cancel, no problems, LOVED IT!!! Thanks JOEL! Ur the Best

This app took my money and would refund. Gave me a date and time to pick up but no location didn’t receive invoice til an hour prior no alert about vehicle. Horrible customer service was trying to get my money back no one was able to answer phones for two days. Just don’t do it

Worst company ever!!! Don’t waste your money and time. I did a reservation and they charged me for that but I never received a confirmation number from Carla. I tried to call Carla, but they said they were not working at the time. Even though a company like this should operate 24/7. I had to use a different car rental at the airport, and asked for a refund to Carla and they said the charges are refundable after the pick up day. The most stupid argument. SERIOUSLY, DO NOT WASTE YOUR MONEY HERE!!

This app is very well designed, easy to look at and navigate, and very simple to use. The straightforward design makes it very easy to use, even if you aren’t experienced in car rentals. Overall 5/5 app, completely recommend

Got to DIA to pickup my car - No clear indication of “where” to actually go get the car. No Rental Companies in the area have ever heard of this- they are not associated with anyone. Apparently there used to be an EZ Rent at the airport, but has been out of business for sometime- Only way to contact anyone is to give them your email address so they can get back to you, or call a looped recorded phone message, giving directions to a fictitious car lot.

I canceled my trip and two weeks later, I still have not been refunded the $160 I paid for the car rental. I recommend NOT using Carla.

Carla Car Rentals is definitely an app I would recommend to others since it makes the process for renting cars super easy! If you’re a frequent traveler like me this app makes it really easy to rent a car and I’d definitely recommend!

Nothing but broken promises with this application if I can give it zero stars I would give it that I made a reservation and I canceled within the designated time and I’m back-and-forth it’s almost bee three weeks I’m getting no help with my refund and nobody’s been able to help me. My issue is this why was I able to make a reservation at a pick up time of 10 PM at the location when clearly I arrive there at the counter and that place is closed right there should’ve been a stop if the business hours and they close at 9 PM or so and I’m allowed to make a reservation at 10 there should be somebody at that counter to attend me and now I’m asking for a refund and I cannot get a hold of anybody with this waste of time application don’t make reservations there beware

I book SUV rental with this app several weeks before my vacation , 2 weeks before my vacation I found out that the initial confirmation number given after you pay a small deposit required was not acceptable by the rental company. CARLA has no customer service number, so I emailed CARLA 5 times , they said that they would send me the final confirmation number BUT Never sent it. My vacation plan is destroyed. I had to find another car rental at the very last minute which was more expensive. Thanks Fake Carla, I want my deposit back.

Out of all the car apps I tried, this one makes it the easiest to pick between multiple different companies and select the car that Is cheapest and looks the best for me.

I used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use the app again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service.

Awesome service Thank you for your helps