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carla car rental - Rent a Car
Description
Car rental app comparing 900 companies including Alamo, Enterprise, Hertz, Avis, Budget, Dollar, Sixt and many local companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. Get a rental car cheaper than website prices. Compare all rental cars at a glance and select the best car rental deal. Rent a car from major suppliers cheap and fast. Select the best rental car that fits your needs. Complete your car reservation in seconds. You can get a rental car much cheaper than the car rental website. • Carla will offer you the perfect personalised car for your trip • Swipe car cards to choose your rental car • Book your car with a quick tap You can rent a car at 20,000 locations worldwide from all major car rental companies like Avis, Budget, Enterprise, National, Sixt, Hertz, Alamo, Thrifty, Europcar, Advantage and many local businesses. - Save time and money with best car rental deals. - Hassle-free car reservation. Don't get lost in a never ending list of cars. - Compare all car rentals nearby and worldwide. - View your upcoming and past trips We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
SCAM
by Fort Wayne boss on 2020/08/07 22:59
Scam don’t use no customer service to assist
Terrible service
by Chilllione on 2020/08/07 19:41
Booked a car reservation in Denver, emailed to verify details and shuttle times. I Didn’t hear from them, first clue i guess... emailed and called day of flight, with no response, second clue... landed, there was no shuttle, no one answering emails or calls from Carla or the rental company. It’s now day 3 still haven’t heard from anyone at either company, 6 emails 5 calls, zero response.. called my bank to issue a stop payment. Stay away.
Horrible
by libra brat on 2020/08/06 19:43
I made a reservation. Car not available and I can’t get my full refund back. Not a good service. 0 stars!!!!
FAKE RESERVATION
by E. Rivera on 2020/07/31 15:33
We made reservations and there was no address listed for where we would pick up the vehicle. I sent multiple emails and left messages and no one is responding. I contacted Enterprise directly, as they were listed as the company where the vehicle will be rented from and they were not able to find a reservation with our information. We were not even provided with an Enterprise confirmation number, just a Carla confirmation number, which doesn’t do us any good. We lost money renting with them (non-refundable deposit).
Finally!
by chicagostylist on 2020/07/24 00:57
This app is amazing for finding a car on the go. It is so easy to use and really simplifies every last detail. I feel much more safe using this app because it guides me every step of the way. I also love how I can do all of this on the go. It makes an annoying task fun and simple.
Worth it!
by thetiellady on 2020/07/21 15:47
I found this app very easy to use and the UI is user friendly. It makes finding car rentals easy!
Save Yourself the Time
by xXmRs.wAyXx on 2020/07/20 13:52
Don’t even bother. I scheduled a rental, it was cancelled. I rescheduled another and ultimately out of paranoia, called Enterprise (the rental agency) to confirm and they had no record of my reservation. I cancelled with Carla and booked with Enterprise directly. If I hadn’t called when I did, I don’t think I would’ve had a car waiting for me. They didn’t even send me the location for pickup. I’m sure there are some people who have had positive experiences but the customer service was lacking (I tried calling and every time there were no representatives and never received any responses inquiring about the first reservation they cancelled). I will be watching my credit card like a hawk and hope other people trust reviews unlike myself.
Horrible
by Reddbaby420 on 2020/07/18 20:02
I booked a car to pick up today and they gave h The wrong pickup address and the location was closed! Ruined my trip:/
DO NOT USE THIS APP
by prevlo on 2020/07/18 15:08
Worst app experience I’ve ever had. No car waiting for me. Thrifty and hertz have no idea what Carla is and have never heard of it before.. if anything goes wrong with your reservation and it’s less than 48 hours before your reservation starts they will not refund you. They don’t even pay hertz or thrifty until after your rental is returned so you have to pay hertz and thrifty for the same thing you’re essentially paying twice and waiting for a refund from this app. They stole over 100 dollars from me and will not refund. Worst experience ever. Please do not download this app. You will regret it.
Scam
by TreeLizard386 on 2020/07/16 21:28
Customer service is completely unresponsive. Will allow you to make a reservation with a debit card when none of the car rental companies allow you to pick up a car with a debit card. I am absolutely livid that their customer service has not responded to my numerous calls and emails. Customer service number just goes straight to a voicemail. I would never recommend anyone use this app. My experience has been horrific.
Super simple and easy to use
by Auge S. on 2020/07/16 13:02
I really love the format of this app. It gives you access to so many different cars to rent so you can know you’re getting the best deal. The format is extremely easy to use and not complicated at all. Great app!
Me encanta que tiene la opción de varios idiomas
by carupaca on 2020/07/13 22:35
Me encanta que tiene la opción de varios idiomas, además de ser súper fácil la app nada de complicación! Simple y práctica 🤗 perfecto
Very efficient!
by azayla r on 2020/07/12 12:59
I really adore the concept of this whole app because of how it is unique and different from the others. You are still able to find car rentals right near you with a ease and just swipe left or right on the cars available. You are also able to filter your car preference to cars like suv’s,luxury,economy,etc. So therefore this app is definitely the way to go for car rentals!
Worst experience!!!
by JAYLASMOM on 2020/07/11 02:37
So let me start off at the beginning. I booked a rental for a trip and since the trip was cancelled, i cancelled the rental and rebooked for this weekend. I messed up the day i needed the rental but since i booked it already i had to cancel it and i asked for credit thinking that it would be applied to the new rental i would made that same day. But the credit was not applied at all. I needed the rental for personal use this weekend so i paid for it. When i got to the seller(enterprise) the next day i was told that i could not rent the vehicle due to policy and the reservation was cancelled. So i reached out to Carla to try to get a refund or even credit due to it not being my fault but i was told in an email to cancel it in my app because they couldn’t issue one. Mind you i never got my credit of over $100 and I’m still waiting on the refund from the first reservation. I have given this company over $300 and never got a vehicle. I have reached out on numerous occasions and also sent emails and even left a message for a call back with my name, phone number and email address and NO ONE HAS RETURNED MY CALL! This is horrible.
How do you use the coupon code APPSTORE ?
by rza☺️ on 2020/07/10 19:36
No place to use it
Beware!!
by rideordielyft on 2020/07/10 00:36
I am sooooo annoyed with this company. So I booked my reservation with Enterprise via the app & when I get there, they tell me that they cannot accept my form of payment because it does not have a chip(OK cool, no ones fault but mine). I did NOT get my $110.15 deposit back even though I did not get a rental, NO ONE was answered my calls at customer service, I actually got a voice response that “no one is here right now to take your call”. I had to dispute the charge with my bank & pray I get my money back. I will never use their services again.
Best app
by Chiato nak on 2020/07/09 21:14
Car rental app is a customer supportive app. It is very much effective for the traveler. It is very much helpful app. Lastly I can, I really love this app
SCAM DO NOT DOWNLOAD
by wish i could refer this app on 2020/07/09 20:17
This company uses a 3rd party insurance company. Do not use or get this app. Just download the actual renting company app. Avoid yourself any discrepancies and hidden fees.
Best App for Car Rental
by jdjsjdjdndici on 2020/07/07 17:53
I’m very happy that I was able to find an app like Carla. The Idea of this app is really good, now I can just get on this app and get cars on the go. Overall the app is very good and has amazing Customer Service, I would definitely recommend this app to others as it has made my life a lot easier.
Missing reservation
by Lodup49 on 2020/07/04 14:28
Where is my reservation. Why wasn’t it available when I got to the rental company? It’s this a scam? Do not rent from this company. They got me stranded at enterprise because they don’t have my reservation and the app magically deleted my reservation but I was charged. I want my money back. I was piss when there was no one available to help when I called
Amazing car rental experience
by flawle33 on 2020/07/04 04:08
I'm glad I was able to find an app like Carla as the whole process was very simple and straightforward from the very beginning. Would definitely recommend.
Um what?
by zayinthehouuuuussse on 2020/07/03 15:45
Idk how this app got good reviews. This app stole 250 dollars from me. It told me that the charge was 188 right now and then 488 at the desk. I paid the 188. I thought it was interesting because they took out 175 plus an additional 88???? I called, but no agents available ironically. Left a message and no return. Went to pick up my car the next day and the enterprise employee said they had no history of any payments and that the total at the counter was going to be above 800 dollars??? This app is horrible I recommend to nobody and still have not heard back about a refund or anything.
One of the best ways to rent a car
by Derpabird on 2020/07/03 07:08
After using this app, I can say that it is one of the best experiences I’ve had when it comes to renting cars. The interface is very easy to understand and the way it uses map and other feature makes renting a car very easy and simple. When the pandemic is over, I definitely recommend using this app to get around places.
Amazing App
by Offclethantaylor on 2020/07/03 04:56
This app is very well organized and provides a variety of vehicles to meet ones needs. Navigation through the app is very well organized, and booking a rental was so easy! Highly recommend.
Satisfied!
by klarnoo on 2020/07/02 22:33
Over very pleased with my experience with Carla, regeneration is very smooth and easy, easy and simple to use interface, insane selection of car availabilities in every location alongside the ability to pick up and drop off whenever you like, one of the best car rental apps you should give it a try !.
A great app
by Labiqi on 2020/06/30 20:36
Carla is a great app when looking for rental cars. It’s connects to what cars and rental services that are nearby your area/zip code. It’s shows you the car available and the contact information to who has it and who you can ask for help with. Great layout and easy to adjust. Highly recommend this service!!!!
Easy to use but saved me nothing.
by AJMoonly on 2020/06/30 08:46
The app is simple to use (though let’s be honest here, on no planet does it ever take “hours” to book a rental car). But the price I got was nowhere near as cheap as I got directly through the car rental agency because Carla adds a fee. And their APPSTORE promo code (once I found where to actually put it in - it’s in the main menu) is for 5% off, nowhere near the $55 they claim (on mine it would have been $10). Just avoid, there are much better price comparison apps out there. Priceline, Hotwire, etc. are all just as good but no extra junk fees.
Very simple to use.
by renvoize on 2020/06/29 16:33
Choose your pickup location and dates and the app does the rest choosing the best rate from all the different rental companies. Maybe too many notifications, but you can turn those off easily.
Great selection
by Boston guy 1234567 on 2020/06/29 09:12
This app had a great selection of cars as well as a wide range of times to rent and it was very easy to use the app will be using frequently!!!!
If under 25, STAY AWAY
by gtalk256 on 2020/06/29 03:38
I’m 23, and was completely misled by their young driver prices. It wasn’t until I made a reservation that a disclaimer showed up saying that any fees, including young driver fees, would be paid on top of the price they displayed. I had to read wayyyy down the list of terms and conditions to find it. I cancelled my reservation immediately and they gave me $20 less than I paid. What a scam!!!
Carla reserved car in wrong city
by Callao76981 on 2020/06/29 00:42
I chose to rent a car in Panama City Beach, and that is what reservation stated. However, when I got there they had no reservation and said there was a reservation for me in Panama City— not the same place! Also, vehicle I had chosen was not available. This cost me a $45 Uber ride and a $50 one way fee. Didn’t save any money and caused extra headaches!
Easy to use
by onndbrbf on 2020/06/28 23:28
The app Carla is a good app an it’s pretty easy to navigate, I haven’t had any issues using if I ever need to rent a car I’ll definitely use it
Super easy to use and very convenient
by YesRom27 on 2020/06/28 17:45
I was looking to rent a car for my next trip, the Carla app made it easier for me as it provided me with different prices and companies! Very convenient and saves you time!
False advertising
by Coco + Grace on 2020/06/27 22:35
Our reservation was canceled two days before our trip and we had to book another car that was $150 more. The reservation stated there was no young drivers fee which we were charged when arriving at the rental place. We have tried 3 different methods (call, email, chat) to contact customer support and NO ONE has reached out. Don’t use this service
This app scammed me for 200$!
by these people r scammers on 2020/06/26 18:03
After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!
Nice and simple
by beauty7777 on 2020/06/21 22:04
The overall app design is nice and clean. I have yet to complete a car reservation, but the method of looking for and booking a car is very simple. I like the swipe left/right method used to choose between cars you're not interested in/interested in, respectively. 4 stars only because I have yet to complete the booking process.
Carla
by Zesty1994 on 2020/06/21 11:42
Carla is an awesome app. It’s searches from many sites to give you the best results. Couldn’t ask for more. Also, the app is straight to the point and simple to use. Super work!
HORRIBLE
by MelMWells on 2020/06/20 20:57
If I could give them less than one star, I would. They’re awful. I made a reservation and there was nowhere to find out the actual location of pickup. Their contact number is useless because you can’t speak to an actual person. There's zero ways to communicate with anyone. I was even afraid that this may be a scam. This app needs to be removed from here.
I gave them multiple chances
by Jun U Koo on 2020/06/19 17:50
I gave them two chances because I saw that they had really good reviews. I’m baffled they have so many good review because they’re a terrible company. I went as an underage driver, which is what they advertise, and I couldn’t even rent the car that I already prepaid for. They told me the code that they used to get the discount didn’t apply to me. I tried it a second time on a different day, they said the same thing and told me I had to be a foreign resident. What is the trash? I also tried calling and it goes straight to voicemail. Absolute garbage... don’t use this app. Don’t be swayed by all the reviews they probably paid for.
Almost too good to believe
by Thatweezyfan on 2020/06/19 17:05
Carla was very easy to use, the prices seem too good to believe at first. It was easy getting a ride on a shuttle from my airport to the car pick up location. There was a slight wait and they were short on cars my size requested so they upgraded us for the same price great customer service.
Great app
by Artzize on 2020/06/17 01:49
Awesome app, easily connects people with cars anywhere. Pleasing and simple user interface very helpful app!
Great App!!
by TaiBby Ellis on 2020/06/16 06:05
This app is easy to use. Cars for great prices. And the representatives respond right away to help or answer any questions!! Definitely recommend!! Would have given 5 stars if you could personalize the look of the app a little more like different tabs in an email app. But overall awesome.
First time user
by Seach71 on 2020/06/15 03:40
Only gave one rental company. Found cheaper almost immediately
Does not take hours of rental locations or age of driver into account
by RichardTheLoyalCustomer on 2020/06/14 20:08
You’ll realize this when you go to pick up your car and they’re closed.
Do no use.
by turo tour? on 2020/06/14 16:56
Horrible app. Took my money and left me stranded. If you call customer service it sends you to voice mail. No help. Reservation # means nothing. I feel completely scammed.
HIDDEN FEES BEWARE
by ihatecarlaitsaterribleapp on 2020/06/12 16:29
Essentially if you cancel your reservation they are going to still charge you 100$ and they have NO customer service representatives. WOULD NOT RECOMMEND. Company will go under as soon as large groups of people realize they are being taken advantage of.
Good!
by Trihezer on 2020/06/10 06:04
It is the best tool when you need to find a vehicle!!
Terrible app
by -MA20 on 2020/06/09 17:46
This app is a scam it took my money & I wasn’t able to get the money.it gas age requirements they won’t let you know that until they take your money. It confirmed that I could get a rental & I’m 20 when I went to pick it up I couldn’t & they wouldn’t refund any of my money 105$ down the drain. Don’t try this app
Love this app!
by TheBestGamePalyer145 on 2020/06/09 02:33
i am going on a business trip soon and will definitely be using this app. i love how convenient and easy it is to find cars using this app! it’s absolutely amazing how great this app works, and i definitely recommend it to anyone looking to rent a car.
Great Interface!
by OrangeMadHT on 2020/06/08 23:31
The app is incredibly easy to use and offers many different cars and levels of luxury! Great interface and accessibility and offers good options.
Not a better deal
by Soluscon on 2020/06/08 04:52
Prices are more than just booking on company’s website!
Horrible! Steal your money!
by GoogleKinf on 2020/06/07 04:41
I was in the market to rent a car, and came across this App after doing a search. Seemed pretty easy and affordable so i went with it. After booking my reservation through the App, Through Hertz for a Truck. (A Truck that i absolutely needed for that day due to an unexpected move) it had to be a truck. I booked my reservation and was warned a $20 Prepayment would be put on my credit card to lock in the reservation. The Rest would be paid at the counter. Ok Great! I did it. Not only was the $20 charged to my card but an additional $49.26 fee was also charged to my Card from this App. (First Problem) next I show up to the Hertz Rental Car address that the app informed me my reservation was at. I walk up to the counter and the sales rep had no clue about my reservation. Eventually after doing some digging he was able to find it. Then informs me that he does not have a truck available, and has not had one for almost a week now! He tells me there is nothing he can do because i went through a third party Company, and one he has never even heard of for that matter. And tells me i need to take it up with them. Customer service help for this app is the worst i have ever experienced. You try to call the “contact us” phone number on there app and it rings, and rings, eventually hanging up on you. I reached out through email and was ignored for two days. Eventually i get an email back stating there is nothing they can do, and will not refund me my $71 i was charged. But that they would credit it to my account for my next rental. “Have a great day” i have emailed numerous of times saying that this was not good enough because i should be refunded for there mistake. Saying a rental car company had a truck and the truck never being available and me never receiving my rental. I was charged $71 for nothing! Absolute robbery. My emails and calls have still gone unanswered. And To top it off the credit was never even issued to my account towards my next rental. Please stay far away from this APP and company for i fear this could happen to you. You could be next. If i could give 0 Stars i would *BUYER BEWARE*
Don’t trust the “hours”
by AndGu930 on 2020/06/07 01:16
Booked a car at 1am but the rental place actually closed at 6pm. Don’t trust the “filter” options. Verify before booking.
Reliable service, great prices
by Citymoonest on 2020/06/04 23:40
I didn’t know what to expect given it was my first time renting with them. Got a really good deal much cheaper than other apps. I then had to make changes last minute and they were very helpful. They even upgraded me to a better car. This app seems to have more options for my neighborhood than other apps out there. Bonus points that I was able to reach them within minutes without any trouble. Shout out to Joel who was super helpful!
STOP! DO NOT USE!!
by eat sh*t ryan on 2020/06/01 14:38
THESE SCAMMERS TOOK THREE PAYMENTS EQUALLING TO NEAR 200 BUCKS FROM MY DEBIT CARD AND SAY IT NEVER HAPPENED. USE A DIFFERENT APP!
Do Your Research
by i hate digit on 2020/05/30 19:55
I dislike that you are unaware of where the location of the car until after placing your reservation and unaware of how much the holding fee would be from the rental company. Worst of all if you cancel for same day pick up your not going to get refunded, it requires 48 hrs before pick up.
Thieves.
by nglamxx on 2020/05/22 05:31
I would leave 0 stars if possible. I reserved a vehicle using this app for Enterprise due to my vehicle having to be repaired under warranty and being responsible for reserving my own vehicle and being reimbursed by the dealership, who was having trouble finding a vehicle as all rental places in my local area were out of all rental vehicles. I spoke with the gentleman at the dealership after I’d reserved the vehicle and he told me he had also reserved one, so I attempted to cancel my reservation through the app, which wouldn’t let me. I get to Enterprise and they inform me there wasn’t even a reservation there through the app. Upon contacting the app for a refund of $110 “pre-authorization charge”, they informed me they do not issue refunds for pre-auth charges even though Enterprise confirmed that they do not charge until the vehicle is picked up, therefore, Carla was NOT charged for the vehicle but still charged me for it and refuses to issue a refund. This is ridiculous and terrible business practice to steal from customers. I will be pursing this obviously but want everyone to be warned about this horrible company.
Scammed
by TRRMJR on 2020/05/21 15:58
This company is really terrible. I have been scammed out of my money.
Easy!
by lovebugstarr on 2020/05/17 23:43
Really great app. So happy I found this little hidden gem. There are other apps out there that offer car rentals, but this one did all the hard work for me. T compared pricing for car rentals in my area and was able to availability for cars on short notice. It made a stressful situation easy for me and saved me a ton of money during this time of need. I’m glad I took some time to read reviews and do my research. Thank you to the developers for creating such a great app and helping me. The best car rental comparing app! I will be using this on my next vacay.
Good experience with Carla
by kawse shezan on 2020/05/02 22:49
Amazing very first and cool apps.i don't have enough words to explain ! Now ,From start to finish my experience renting a car through Carla was extraordinary. Over many years I have rented with probably every auto rental company in the US but nothing even comes close to the Carla experience. Indeed, I initially rented with Carla because the national rental companies were ridiculously high. I did so with great skepticism, but from the moment I started the rental process, my concerns began to diminish. Believe me when I describe to you my experience. As The car was spotless inside and out, and the gas tank was full. Ride with Carla was great, reasonable and convenient and help line very fast to answer and response through email is too quick.personally i like this kind of car rental service, traveling one place to next at least we need confirmation reservations that made Carla with their service.Never have experienced such service from a car rental company. Needless to say, I am now a confirmed Carla renter and look forward to my next trip and the convenience of using Carla.Definitely i will recommend my friends and at my work place to try Carla rental service.
Easy to use
by Dipujhen on 2020/04/29 23:43
Very well organised app. Even my granny can use it.
Nice and easy way to find a rental car
by Mateusz Zych on 2020/04/28 14:33
This app lets you find a rental car fast, once you put in your pickup/drop off date and time it instantly loads multiple cars that are available for those dates starting with the cheapest one, if you don’t like the car then you can press x and it will give you the next best deal and so on.When you find the car you want to drive it’s as simple as putting in your details or logging in with a google/apple/facebook account then paying.
Waste of money and time
by rafael_santana_ on 2020/04/28 13:33
They allow you to schedule the time for pick the car up but do not even know if the place will be open. I schedule for 6pm, got there at 5:30 and the place was closed. I spend with Uber twice and they charged a fee already. I’ve been calling their customer service a lot but they never pick up. It was a waste of money and time. I want my money back!
Terrible service and crooks
by bossbeen on 2020/04/22 08:23
This app is a rip off. I placed 3 car reservations and before i could step in the rental company Carla had deducted a total of $180 from my account. They charge $7.95 for cancellation refund coverage. I received $13 back. I went to the rental company Sixt and they told me they received no payment from me prior to coming into their establishment. I don’t know what kind of company this is but my experience was terrible. Stay away. Customer service hotline? What customer service hotline?. Call it and see who answers.
So far so good
by Papateves on 2020/04/17 11:25
First time using this app. Was able to quickly find a car rental for less than if I had actually gone to the rental company web site. Will add to review in late October after vacation to update my experience.
Perfect rental booking experience
by nvRoadWarrior on 2020/04/16 07:49
✅👍🏻👌🏻
Joel is awesome
by Wolverinedarts on 2020/04/14 21:14
If you want great service and to save money too you need to speak with Joel he is professional and patient
Very useful
by rschaef1 on 2020/04/05 11:40
This is my first time to use the application. Rental offices have usually a looking queue and you don't have the luxury of toggling between offices compariing prices. With this application you compare prices, book your car to guarantee availability, all without even wearing pants. Get to the airport and find your car waiting.
Very good
by abart275 on 2020/03/28 09:18
I travel a lot and most of the times I need a vehicle to go from place to place. One of my friend recommended this app to me and I thought I'd give it a try and I do not regret it. It does exactly what is it supposed to do, easy to use!
Great car rental app!
by xdude369 on 2020/03/27 23:45
The idea of this app is pretty cool. You swipe right if you are interested in renting the vehicle shown and swipe left if you’re uninterested. There’s plenty of endless options for vehicles you can choose from and rent as well. The design of the app is nice and easy on the eyes as well. Would recommend for anyone traveling and looking for an easy way to rent a car.
Good but hard for me to find cars
by logan paul was takeb on 2020/03/22 23:35
REVIEW I like how this app goes over many car rental coorperations, but I have been unable to find a car for rent near me while using it.
Great!!
by JamesBB1 on 2020/03/18 06:16
I am a huge fan of the service. I just have 1 complaint/ critique. I wish you could choose your car type from main screen.
Just rent a car from an actual car rental company
by Confid. Review on 2020/03/17 13:20
I rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man.
Amazing Service Support
by Ski2834 on 2020/03/11 18:55
Joel and Caroline were responsive, professional, and found an expeditious solution to my change request. By far one of the best customer service experiences with any car rental company. Thanks Joel and Caroline!
Best price
by jbaccount on 2020/03/05 21:59
I read reviews for this app. Rented a Jeep Wrangler and got the best price and was clean and new. Was very satisfied with this app!
It’s a scam !
by lupeph on 2020/03/04 15:16
This place took so much money and fees from my account without even informing me . Please don’t waste your time with this app Plus costumer service will never answer you . BIG SCAM!!!!!!!
Be prepared to lose your money sometimes
by ELump3 on 2020/02/28 20:20
This app is decent. I’ve used it and paid for a rental car but when I arrived to pick up the car NO CAR was available. The app still charges you even if you don’t receive the service. Whatever you agree to just be cool with losing your money. Dealing with Karla is like loaning money to someone who may or may not pay you back - you’ve gotta be okay with taking the L. & Karla isn’t reliable. If you NEED the car to 100% be there, Karla is NOT the way to go. & Customer Service is nearly non-existent. When the car is actually there, the prices via Karla are excellent.
Great idea
by Apexmerc on 2020/02/28 14:45
This was a great idea to combine multiple car rental platforms into one. Also, I like how simple they made the layout. Everything is easy to figure out and access. I definitely plan on using this app next time I’m out of town.
Fastest car rental
by m tell on 2020/02/26 00:49
When you travel a lot taxi expenses add up and become way more than it’s actually worth and at that point, you should just rent a car. That’s why I really love Carla it makes it super easy for me to just pickup and drop off whenever it’s convent for me. I love the easy to use convent app and the low prices. The swiping yes or no for a car is a fun new feature that I really do appreciate when choosing my car. I’ve never had any problems with Carla and their customer service is amazing when I needed to change a few things I definitely recommend them if you’re a frequent traveler like me and even if not. Definitely the cheapest and definitely the best.
That charged me 74 dollars and they didn’t rent me car
by fredylucero on 2020/02/21 11:35
So bad experience with them
Great customer service
by DiMcjdsjnx on 2020/02/20 13:46
I emailed customer support because I was feeling anxious as this is my first time renting a car. The rep I communicated with, Ozan, was beyond amazing. Not only did he ease my fears, he helped me to change my reservation to fit my very specific need. I feel a lot more comfortable with the process after talking with him. I can’t thank him enough for being so helpful!
Great services!
by Sichsichsicheifh on 2020/02/20 13:30
The services is great! I have used Carla for renting cars many times and I cannot say enough how great and simple to use the interface is. I would recommend Carla over all.
Need improvement
by nothappycustomerrightnow on 2020/02/18 14:14
Rented a car through this app, was promised a certain car, I have the email to prove it. However, I showed up and the rental place said they never receive a specific car rental and I also paid a deposit thinking I don’t have to pay any when I get there. Since the app only told me to bring my license and a credit card to pay. I did bring my car insurance just incase. I was told not only was I not getting the car I booked but they were gonna hold $400 on my card. Now, I’m not that well off and when I plan my vacation I made sure I budget really well so I can spend money and still have some for emergencies. Thank you for wasting my time and money, now I have to find a way to get around.
All they say is to cancel and no help
by Arif disks on 2020/02/01 20:07
I used this app a few times. I tried to get in touch with them multiple times via email all they wrote are generic help and they just suggest you cancel. Its really terrible. When you call them it keeps telling you to go back to the app. I had two reservations and cancelled only got somewhat refunds. They were not much help at all. Just says “go on the app and cancel”. Unsatisfactory service.
Abusive prices
by Nicholas Shivitz on 2020/01/29 00:51
$214 for four days on a compact car?
Scammed
by unhappy and displeased on 2020/01/25 13:05
I made a reservation stating I was under 25. It let me book the car but when I went to car rental place to pick up the car they wouldn’t let me have it because I was underage. Clara took my money and will not return my calls or emails. Do not use this company.
Working hard to get it right
by Utelia on 2020/01/24 18:51
I rented a car through them in Frankfurt Germany and was overcharged because I was charged for insurance I did not have . They worked hard for about 3 weeks to get me my money back from the supplier .
Great all in one car rental
by Faba8r on 2020/01/23 20:17
Great app to locate rental from variety of car rental companies at affordable price. I never expected to get such a great rate from Hertz. I say this as I know Hertz has “First Class Service”. This is my First time using Carla, so I’m expecting an excellent experience. Will continue review after complete.
Communication is horrible!
by Im Truthful! on 2020/01/21 16:44
Carla and Thrifty had different terms and agreements. When trying to cancel the reservation, they did not and would not. You cant even contact Carla staff. They said fax or email for problems. Thrifty had terms and agreements stating underage fees and deposits which is not available online or app. Only speaking to a Thrifty person will u learn this. Will not be going with Carla again!!
Bad experience
by Adelalamri01 on 2020/01/21 05:03
One of the worst apps . They take money from my account while other apps don't. They refused to return my money back. I was expecting a good service.
Horrible app. Do not use!!!!
by erik11112121112 on 2020/01/08 02:36
Don’t use this app, I got scammed. Didn’t get refunded, and their customer service is horrible. Do yourself a favor and don’t use this app.
Great app
by Smikesh on 2020/01/07 19:11
Used this app a few times now and keep coming back. So easy to use and great prices for the cars.
App could be great, but...
by Matt Hickey on 2019/12/16 12:11
But it asks for a review before it’s even used, and keeps popping up over and over again. No good. Bye.
Garbage
by DOXT BUY THIS GAM3 on 2019/12/04 19:27
This app is garbage. Will not find anything I try to search.
Zero Customer Support, Lies
by guardzilla suxks on 2019/11/28 10:28
The Carla app will mislead you into thinking you rented a specific car category only to find out the app and confirmation emails that say Chevy Tahoe and show pictures of a Chevy Tahoe do not get you a Chevy Tahoe. Instead it’s bait and switch. Even the good people at budget and hertz both said they app is misleading people every day, saying one thing in the app but deceptively reserving your a lesser car category than what is shown. If you need Carla customer support ASAP because your are at the rental car counter and there is a huge issue, good luck, you nothing but a submit a help request ticket systems she gets your one automated response per day. STAY AWAY FROM THIS App, use kayak, or go directly to rental car carriers to avoid this bs.
HORRIBLE
by _F A T z_ on 2019/11/24 12:57
My card was charged twice. Once for original “ prepayment “ then again for a totally different prepayment total. Then once I emailed them about canceling my reservation TWICE they wouldn’t do it
No better prices
by Tenaz1979 on 2019/11/24 11:26
No better prices
Best deal
by t rollet on 2019/11/21 04:55
Used this app and saved 175 dollars first time
More discounts
by hopeuhelp on 2019/11/18 06:36
I have used this app twice and i LOVE IT! I just rented another car and wanted to use my “discount code” but there was no place to put it. And i never got to use my discount. They should do a points system or discount system to help us low class people. I love the prices BUT if they could just fix that part of the discount code i would of given a 5 star.
Tremendous Shopping experience
by Timothy Geiger on 2018/12/29 15:47
Carla has tremendous customer support and offers a wide variety of vehicle options that simplify the shopping experience. My biggest concern with most car companies is the inconvenience that comes along with obtaining a vehicle. With Carla, this process is streamlined and from the time it takes me to find a vehicle and rent it, I easily save hours. I’m glad an app like this exists and the best part of the app is the personalized customer support from the developers. Sometimes the walk to the car from my airport shuttle can be a bit further than I would like, but it is usually within a reasonable walking distance so I cannot complain. If anything, it would improve the overall experience if the app located cars a tad closer although I have enjoyed all of the features in this app without complaint!
Worst experience!!!
by JAYLASMOM on 2020/07/11 02:37
So let me start off at the beginning. I booked a rental for a trip and since the trip was cancelled, i cancelled the rental and rebooked for this weekend. I messed up the day i needed the rental but since i booked it already i had to cancel it and i asked for credit thinking that it would be applied to the new rental i would made that same day. But the credit was not applied at all. I needed the rental for personal use this weekend so i paid for it. When i got to the seller(enterprise) the next day i was told that i could not rent the vehicle due to policy and the reservation was cancelled. So i reached out to Carla to try to get a refund or even credit due to it not being my fault but i was told in an email to cancel it in my app because they couldn’t issue one. Mind you i never got my credit of over $100 and I’m still waiting on the refund from the first reservation. I have given this company over $300 and never got a vehicle. I have reached out on numerous occasions and also sent emails and even left a message for a call back with my name, phone number and email address and NO ONE HAS RETURNED MY CALL! This is horrible.
Awesome service!
by messi069006 on 2019/01/26 04:01
I travel between cities very often, carla made my life more convenient, with carla i didn’t have to worry about paying expensive insurance fees, filling up the gas nor having to wash the car. Once you book the car, you get it on time and the service is beyond what you were expecting, i like how easy it is to get the car as it’s hassle free, and even better once you give it back the staff are reasonable and comprehensive. The price is way cheaper than other car services and the cars are really in an excellent condition.. You will never have to worry if your car broke down in the middle of no where, the inside and outside is brand new and clean always, interior smells good and fresh You guys have redefined car rental , keep up the great work.
Very Convenient & Useful
by rjpaige1087 on 2019/01/23 16:33
Super convenient app when you need to rent a car fast and with minimal headaches this is the app for you! I have yet to have any issues and there is no nagging or annoying notifications. With an accurate selection of vehicles and a wide verity of providers some I’ve herd of some I haven’t renting a car could not be any easier. I will be sharing this app with my family and friends. Incredibly easy to use user interface bug free and flawless performance. I will be using again to rent my car next week for my yearly trip to Portland Oregon. Has many useful features Like integration with Siri the ability to rent a car on the go from virtually anywhere on the planet could not be more straight forward!!!
Complete and Total rip-off. Avoid this App like the plague!
by Angry n Vengeful on 2017/09/09 22:52
I attempted to rent a car through the App. Received no confirmation email. I could not verify the reservation either through the app or wit the rental car company itself. A week before my scheduled trip, I checked the reservation through the app, and I find not only has the vendor changed (from National to Hertz) but the confirmation number has changed and the rental location is no where near the airport. In attempting to cancel the reservation using the app's own function, I repeatedly get the message that the confirmation number is not valid. And, of course, no customer service phone number and no response to emails. I'm going to make it my mission in life to put these scam artists out of business. Beware Carla. She will take your money and leave you heartbroken! UPDATE I received an email explaining that they had manually cancelled my reservation. Providing no charges appear in my bill, I'll accept their attempt to mollify me and appreciate the service.
Need improvement
by nothappycustomerrightnow on 2020/02/18 14:14
Rented a car through this app, was promised a certain car, I have the email to prove it. However, I showed up and the rental place said they never receive a specific car rental and I also paid a deposit thinking I don’t have to pay any when I get there. Since the app only told me to bring my license and a credit card to pay. I did bring my car insurance just incase. I was told not only was I not getting the car I booked but they were gonna hold $400 on my card. Now, I’m not that well off and when I plan my vacation I made sure I budget really well so I can spend money and still have some for emergencies. Thank you for wasting my time and money, now I have to find a way to get around.
Just great
by sarupu on 2018/12/14 09:30
I need to fly regularly because of my job, and sometimes I need a car in a foreign city. Since I discovered Carla, it's been really easy and convenient to pick cars. I don't need to wait in lines anymore, I'm not being bullied by salesmen at counters, I'm not forced into buying extras I don't really need anymore. Carla is really transparent in their rental experience. I freely pick the car I want, and can refuse any extras without being bothered by scare-tactics they employ at rental counters. Just once I had a problem with a car from Carla, a minor accident, and Caroline was kind enough to call the insurance people for me as I had no idea what to do. I must have used it 7-8 times since I discovered it. Just great!
I’ve had good luck
by Imkimduh on 2018/08/04 15:30
I’ve had good luck with Carla in the past, all car rentals have gone smoothly, no issues with getting a car at the various airports we’ve rented from. I even booked for the wrong airport one time and was allowed to cancel the reservation with no issues. My reason for four stars is because the “total” part of the “advertisement” used to be the grand total at the end of everything and now it’s not. For example, when it shows the car, it says “$212 total” but when I click on that car to select it, the payment page shows “pay now: $212// pay at counter: $87// total: $303”. Maybe it’s just me with my first world problems but I guess I don’t understand why it’s like this, if it says total in the beginning, that should be the total at the end.
Fastest car rental
by m tell on 2020/02/26 00:49
When you travel a lot taxi expenses add up and become way more than it’s actually worth and at that point, you should just rent a car. That’s why I really love Carla it makes it super easy for me to just pickup and drop off whenever it’s convent for me. I love the easy to use convent app and the low prices. The swiping yes or no for a car is a fun new feature that I really do appreciate when choosing my car. I’ve never had any problems with Carla and their customer service is amazing when I needed to change a few things I definitely recommend them if you’re a frequent traveler like me and even if not. Definitely the cheapest and definitely the best.
Great Car Rental App
by jeremyqwerty46 on 2019/01/15 16:43
Overall, I am well pleased with my experience with both installing and registering for a car rental. There were a great selection of car availabilities in multiple locations around my area. The customer service was also incredible; they reached out to me even before I completed the car registration. They were very polite and professional. The experience was much better than typical experiences with large companies such as Hertz and Enterprise. My first car rental experience from Carla has been perfect so far and I have no complaints. I would recommend this app to anyone looking for competitive rates on car rentals.
Scam and fraud do not rent
by do not use these thieves on 2019/10/13 15:57
I rented a car for my recent trip to Boston. I got to the hertz counter and was told that a reservation did not exist and I was the third person that day with the same situation from Carla. He went as far as to tell me hertz did not even have the rate that was confirmed for me and that they had been sold out so Carla completely made up the reservation. On Expedia and orbitz no cars were available so I went counter to counter to fins a res. 2 day rental from dollar was $850 And finally found a $300 rental from Avis. If I had booked when Carla had booked my fraudulent reservation it was $29 a day. These people are thieves and should be arrested.
Awesome support & Local companies
by lisa-carol on 2017/10/04 14:01
I love Carla because of two main features - personalized customer support & local car rental companies. I planned a road trip in Europe this summer. I rented many cars in US yet I didn't know much about driving in Europe. Laura helped me out with my endless questions. She even made recommendations based on her personal experience. I reserved a fullsize SUV for the price of a midsize car. Couldn't have been better. It's great to see local car rental companies on the app. I always want to support local businesses. I can easily access to local companies and lower prices. Sometimes, there are unbelievable prices. I will make my rating 5 stars when there are more local companies. :)
GREAT ADDITION TO THE APP STORE
by INFORMATIVE AND ENCOURAGING on 2019/05/02 09:19
Kudos for the developers of this app. It’s not only very easy to use but it’s also very informational as well. Living in a city such as New York , I think that we all can potentially understand the stresses that even the most mundane tasks can cause. Not only does app allows you to check multiple sites all in one place , the prices are listed clearly , and if at any point in time you need any assistance , customer service is some of the best that I’ve experienced. This app is just great. Thank You for making even the smallest detail that could be potentially looked over one of the most important. AMAZING !
Beautifully Designed
by Apier56 on 2019/01/26 03:53
Carla is a very well designed app that allows easy car rental searches with very simplistic pick up and drop off services. I have had my fair share of terrible car rental services both online and in person and this by far is one of the best that I have come across. The low prices are also a big pointer for me as it makes getting a car affordable for those on a pinch or for people looking to save a few extra bucks. I highly recommend this to parents also as the carseat feature is a big plus and one less thing to worry about!
Car rental simplified
by RJ Paltridge on 2019/10/31 03:29
I never thought booking and renting a car could be so easy! I absolutely love Carla. I have so many choices of different cars and they have all the major carriers and some I’ve never herd of. It’s so easy to use you can literally book a rental anywhere anytime. I’ve used Carla many times and never not even once have I had any issues and to top it off it’s not like most car rental apps it has no imposing advertising or annoying notifications. For me Carla is all I need they literally have thought of everything. 100% recommended!
Time Saver!
by MD779041 on 2019/03/21 19:37
As a frequent traveler, finding an app that would ensure the best deal before my arrival was a challenge. I would book a vehicle and often receive additional fees. Having an app that can broker the best rate amongst the many companies available at my destination saves me so much time. With a swipe of a finger, the Carla App allows users to quickly sort and identify the best selection for your budget. In all, the sleek features, consolidated deals and most importantly the time you save make renting your next vehicle effortless. Check out the Carla Car Rental App today!
Just rent a car from an actual car rental company
by Confid. Review on 2020/03/17 13:20
I rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man.
Easy!
by lovebugstarr on 2020/05/17 23:43
Really great app. So happy I found this little hidden gem. There are other apps out there that offer car rentals, but this one did all the hard work for me. T compared pricing for car rentals in my area and was able to availability for cars on short notice. It made a stressful situation easy for me and saved me a ton of money during this time of need. I’m glad I took some time to read reviews and do my research. Thank you to the developers for creating such a great app and helping me. The best car rental comparing app! I will be using this on my next vacay.
This app scammed me for 200$!
by these people r scammers on 2020/06/26 18:03
After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!
App needs a little tweaking for clarity
by Nofrieges on 2018/10/29 20:36
Great concept and easy to use. Started very smoothly but the pick up location was about about 30 miles from the anticipated site so had to shuttle back to airport and take train then walk about a mile to the actual pick up site. The extra travel made me two hours late to the actual pick up location which required I pay for the next available size car. The rest of the experience was great. Good price, etc.... I’ll definitely give Carla another chance.
Don’t waste Your time.
by Gatorsdogs on 2018/02/22 17:11
In the app there is an option to click... the under 25 option so of course I clicked it because I’m only 24. The issue is that when I went to pick up my rental that was advertised as $260 with my “age option” in mind is was actually going cost me over $600 for the rental because....well I’m not 25. This option should display some sort of indication of having to pay such a substantial amount of money if you are under the age of 25 and instead of notifying their customer of that I got charged the stupid $2.59 reservation fee plus I drove over there to not get a rental car. This is a very misleading app what’s the under 25 button there For anyway? It didn’t help me or notify me of any additional costs exceeding the actual price of the rental!
Top notch service
by travelbloggersarah on 2018/01/13 14:02
Pretty fast and simple car rental app to save your hard earned dollars. I would say clean to describe Carla. You can see all the car rental companies at discounted rates. No unnecessary information, just focusing on the vital stuff. No already checked boxes as well so that you don't end up with optional services. I love that they show the total for my trip. It is much easier to compare. I don't appreciate other websites, apps showing just the rental charge and then adding all types of fees making your total 2x.
Reliable service, great prices
by Citymoonest on 2020/06/04 23:40
I didn’t know what to expect given it was my first time renting with them. Got a really good deal much cheaper than other apps. I then had to make changes last minute and they were very helpful. They even upgraded me to a better car. This app seems to have more options for my neighborhood than other apps out there. Bonus points that I was able to reach them within minutes without any trouble. Shout out to Joel who was super helpful!
Car rental made cheap & fast! 🚗👍
by Chiara_ferragni on 2018/12/16 17:07
I am a frequent US traveler. I guess I saved over $1000 compared to counter rates. Carla has great car rental deals. I just saved $300 on a minivan rental at Los Angeles Airport. Before discovering Carla, I checked all rent a car company websites and apps to find a rental car. This app is a time and money saver. I can rent with all the major brands at a fraction of the price. Up to now, I rented at Los Angeles, Orlando, Boston, Denver and Miami. Pick up process is always smooth. I usually get free upgrades. Overall, excellent!
Save Yourself the Time
by xXmRs.wAyXx on 2020/07/20 13:52
Don’t even bother. I scheduled a rental, it was cancelled. I rescheduled another and ultimately out of paranoia, called Enterprise (the rental agency) to confirm and they had no record of my reservation. I cancelled with Carla and booked with Enterprise directly. If I hadn’t called when I did, I don’t think I would’ve had a car waiting for me. They didn’t even send me the location for pickup. I’m sure there are some people who have had positive experiences but the customer service was lacking (I tried calling and every time there were no representatives and never received any responses inquiring about the first reservation they cancelled). I will be watching my credit card like a hawk and hope other people trust reviews unlike myself.
Easy to use
by AimeCip on 2018/12/29 13:19
I’m a big fan of supporting smaller apps so when I saw this one I had to try it. It’s extremely easy to use. I love how it shows the map of where you’d like to pick up. And how the show the cars available is pretty neat. Its of like slide cards. Sometimes with other car rental searches they don’t have the cars available even though they show up. That’s Not a problem with this app. It shows all available companies that you can think of and the details of each car. It’s worth getting this app even if to try it out.
Thieves.
by nglamxx on 2020/05/22 05:31
I would leave 0 stars if possible. I reserved a vehicle using this app for Enterprise due to my vehicle having to be repaired under warranty and being responsible for reserving my own vehicle and being reimbursed by the dealership, who was having trouble finding a vehicle as all rental places in my local area were out of all rental vehicles. I spoke with the gentleman at the dealership after I’d reserved the vehicle and he told me he had also reserved one, so I attempted to cancel my reservation through the app, which wouldn’t let me. I get to Enterprise and they inform me there wasn’t even a reservation there through the app. Upon contacting the app for a refund of $110 “pre-authorization charge”, they informed me they do not issue refunds for pre-auth charges even though Enterprise confirmed that they do not charge until the vehicle is picked up, therefore, Carla was NOT charged for the vehicle but still charged me for it and refuses to issue a refund. This is ridiculous and terrible business practice to steal from customers. I will be pursing this obviously but want everyone to be warned about this horrible company.
Zero Customer Support, Lies
by guardzilla suxks on 2019/11/28 10:28
The Carla app will mislead you into thinking you rented a specific car category only to find out the app and confirmation emails that say Chevy Tahoe and show pictures of a Chevy Tahoe do not get you a Chevy Tahoe. Instead it’s bait and switch. Even the good people at budget and hertz both said they app is misleading people every day, saying one thing in the app but deceptively reserving your a lesser car category than what is shown. If you need Carla customer support ASAP because your are at the rental car counter and there is a huge issue, good luck, you nothing but a submit a help request ticket systems she gets your one automated response per day. STAY AWAY FROM THIS App, use kayak, or go directly to rental car carriers to avoid this bs.
don’t waste your time and money
by hafezmari on 2019/03/06 17:06
they made booking for me to nowhere , in the app it showed me i booked a car in marseille in some address that doesn’t have any rent car in it !!! big surprise for now i took uber to there and we were trying to find office to pick up car , after we got disappointed i went to airport to budget rent car to see if they know anything ( my booking was labeled with budget company in carla app ) so i thought maybe they can help me but they didn’t know anything about carla or even that budget branch that carla booked a car for me. so i contact them and it seemed they know what they did no surprise for them but it took my time to take a car from airport and other situation i have been experienced , and also i paid for uber to take me to place that nothing was there and bring me back to the airport , everyone who traveled a lot tbey know it’s not big deal that sometimes problems happend but other companies accept their fault and trying to make costumer satusfy but in this app you don’t get anything, just try other apps and save your time and money
Be aware don’t use this app
by Rjahwri on 2018/02/10 10:06
Don’t ever rent a car through this app they charge you 88€ for every change in your booking. Please don’t do my mistake I was waiting at the airport coming from 6 hours flight then I did a mistake for the reservation time instead of 10 am I keep it as a default 22 I immediately contacted you through the email to modify the time to now I never been charged for a booking through Expedia, Costco etc. So when you charged my card first time €88 the rental car said the reservation number is not valid then I waited for an hour then you said we will charge your card another €88 for the pickup time change so why don’t you change the return time to 10 am without charging me the €88.
Best prices I could find.
by joe hillbilly on 2018/05/03 23:58
I try to be a thrifty shopper/traveler. I checked the rates on all of the individual car rental companies web sites (I have a card with several of them to get rewards). I tried through AAA, USAA, kayak, experion, skyscanner, and several other travel organizations that offer car rentals either as part of a bundle or seperatly. Carla came out $5 cheaper a day using the same rental companies that had quoted me the "loyal customer" rate and some of those quotes included incentive rewards like a free day etc. I can recommend this app/organization.
Sketchy and dishonest company!
by AlinaMartin on 2019/03/25 15:41
I rent the car and planes my whole 3 days with all the appointments and things I need to do. When I came to pick up the car, they told me, than they will not gonna rent a car for underage people and told me to leave!!!!! It was so rude and disrespectful! When I was putting all my information for a car rental, I put my age at the very beginning!!!!!! And they accept my age and I did process the payment. Also the guy at the dental location told me, than they FORGOT to update their website and app AND they made this changes about a year ago! For a year, they are lying to prople! Waist of your time! You will be left with nothing, a lot of headache and problems, after dealing with that company!!!
Skyscanner of unbeatable car rental deals
by dr_dunn on 2018/12/13 21:32
Reliable service with good prices. I searched all car rental websites. The app beats all of them. Plus, I don't have to lose time searching and comparing 10 car rental websites. I rented SUV from National car rental in Los angeles and a full-size car in Paris from Keddy. Both of them went pretty good. Don't pay more to the same car. I was skeptical at first as it was my first time. After my trip, I feel ashamed to suspect such a seamless service. Great app.
Real startup spirit
by idilgun on 2018/12/14 09:29
I have been using Carla for 3 years, my first time renting a car was with Carla and they really offered a good experience, I contacted their support team about several things in the past and it’s amazing that time passes and I see the answer of that question built into the app. Being a developer myself, I just appreciate this! I always rent at the same location - LAX, so it’s possible to compare rates and I can see they keep improving the prices too.
Easy to use.
by Chanson T on 2019/01/19 20:56
I like that the app is fairly easy to navigate and sources from all the main car rental companies for rentals available, which in turn saves me a lot of time. I also like the swipe feature which allows me to choose the car I want or do not want. Also cars were available close to my area which I also found convenient. I also like the add to Siri feature, which allows Siri to automatically run this app. They have a great car selection across various price points.
Easy booking & great customer service
by ARThomas666 on 2019/11/12 22:35
The app and site are easy to navigate. Booking was smooth and confirmed asap. I also had to adjust my rental because i needed extra space for my trip. Joel was wonderful. 5 stars for Joel. They got back to me very quickly. I was worried because I’m used to speaking to a representative when it comes to customer service but no worries, this was a breeze. I look forward to using this app again. Thanks again😊
Crapy customer service
by Todsi on 2017/08/29 21:39
If there was an option I would've give 0 stars. I had a car rent reservation thru Carla app and when I went to pick up the car I was told that the reservation is for international drivers only and since I only have a US driving license I couldn't get the car. So I tried to cancel the reservation with Carla but start time of the reservation passed and I wasn't able to. So I contact them via email and after it takes more than 24 hrs for them to respond the second time was no response at all. So I disputed the charge with my credit card company and when they contacted Carla they were told that I wasn't there to pick up the car at all which is not true.
Car rental in Canada - SUCCESS!
by Tgnzalez on 2018/04/07 17:48
I am only rating this 4 stars because the confirmation email I got from Carla had inaccurate contact information. Attempting to find the number from the rental facility was quite a task...Google wasn’t the greatest help. Please update contact information consistently! Other than that the rental was perfect, easy to get and return once we finally got in touch. Would 100% use again and recommend to a friend.
Be prepared to lose your money sometimes
by ELump3 on 2020/02/28 20:20
This app is decent. I’ve used it and paid for a rental car but when I arrived to pick up the car NO CAR was available. The app still charges you even if you don’t receive the service. Whatever you agree to just be cool with losing your money. Dealing with Karla is like loaning money to someone who may or may not pay you back - you’ve gotta be okay with taking the L. & Karla isn’t reliable. If you NEED the car to 100% be there, Karla is NOT the way to go. & Customer Service is nearly non-existent. When the car is actually there, the prices via Karla are excellent.
Not exactly clear
by Waysidelynne on 2018/10/22 15:40
Not being from the area, and not considering that the destination for rental would be anywhere but the airport has left me disappointed in this app. I was charged a prepayment fee then had to pay $30 more for a rental. I usually rent cars when I travel and it would be nice to count on an app that tells you WHERE the rental is in relation to the airport (or at least filter the results).I went back to the app to see if there was any indication that the car rentals were not at the airport and there isn’t one. The options given were for off-site and were far enough to make Uber/taxi expenses almost the same as renting at the airport. Too much hassle.
Worst customer service and cheating on people
by Ukp11 on 2019/10/05 02:35
I booked a car through Carlo by paying their registration fee. They said that the booking is confirmed and I got the confirmation email. Within a hour Budget (car rental company) called and told me that no car is available for pickup on the day I booked. This process repeated when I tried booking another car. When I told customer service about this, they are negligent and said your booking has been confirmed and your money can’t refunded. Why should I lose my money for misguided booking from Carla? I would never ever recommend this app for anyone. Would have given zero star if there was an option for that.
Very disappointing, mentioned insurance not provided
by Bo Ivan on 2019/01/08 14:48
I have booked through Carla several times and did not have any problem. But when I had a problem with my last booking it was not resolved. According to the voucher for Sixt car rental the insurance (collision damage and theft) is included in the rental, an exemption is made for US and Canadian citizens. I live in the US but have a German citizenship so insurance should be included according to the terms stated. Sixt refers me to Carla, Carla referred me to Sixt but now also to some other company who did the booking for them and also writes that insurance is not valid for US residents which contradicts the voucher. A big mess not being resolved. I will not book with Carla again.
Very efficient!
by azayla r on 2020/07/12 12:59
I really adore the concept of this whole app because of how it is unique and different from the others. You are still able to find car rentals right near you with a ease and just swipe left or right on the cars available. You are also able to filter your car preference to cars like suv’s,luxury,economy,etc. So therefore this app is definitely the way to go for car rentals!
Best trip ever - smooth car rental experience
by liahlylew on 2017/12/31 16:29
I rented a car at LAX through them over the holidays. Despite no availability at rentalcars, Avis and other sites this app had amazing deals. The customer experience was great - I had to change my drop off date and they did without charging any change fee and I got a revised voucher for my car rental within minutes. Overall great end to end customer experience!
One of the best ways to rent a car
by Derpabird on 2020/07/03 07:08
After using this app, I can say that it is one of the best experiences I’ve had when it comes to renting cars. The interface is very easy to understand and the way it uses map and other feature makes renting a car very easy and simple. When the pandemic is over, I definitely recommend using this app to get around places.
Great car rental app!
by xdude369 on 2020/03/27 23:45
The idea of this app is pretty cool. You swipe right if you are interested in renting the vehicle shown and swipe left if you’re uninterested. There’s plenty of endless options for vehicles you can choose from and rent as well. The design of the app is nice and easy on the eyes as well. Would recommend for anyone traveling and looking for an easy way to rent a car.
Good luck if you use, Beware of the location pick up
by Never Again 10 on 2019/08/13 13:03
Beware if they tell you can pick a car up from the airport. I made my reservation picking up from the airport and when I got there, there was not a place. They listed the airport, which is what I saw on my confirmation. Turns out, they gave an address 30 MINUTES from the airport. I went to cancel my reservation (still in the cancellation window) and the app would not recognize or process it! By the time I got it to recognize it, they “started” the reservation and will not refund my prepayment. There is no one live to talk to, they only insist on email communication.
Do not use
by chester681 on 2018/08/12 14:08
When canceling you have to agree to the cancellation fee of “up to $35” unless you email them and ask for a reservation change,. They said they couldn’t help me. So I agreed to the cancelation fee and they kept my $26 deposit.. then immediately charged me for an amount higher than the rest of the rental I was supposed to “pay at counter”. I emailed them but my expectations are low. I suspect this charge will have to be disputed. The reason I wanted to change my reservation is that the rental place they locked me into had 1.5 stars on yelp and I didn’t want to deal with them. I just wanted a different rental agency Beware
DO NOT USE THIS APP
by prevlo on 2020/07/18 15:08
Worst app experience I’ve ever had. No car waiting for me. Thrifty and hertz have no idea what Carla is and have never heard of it before.. if anything goes wrong with your reservation and it’s less than 48 hours before your reservation starts they will not refund you. They don’t even pay hertz or thrifty until after your rental is returned so you have to pay hertz and thrifty for the same thing you’re essentially paying twice and waiting for a refund from this app. They stole over 100 dollars from me and will not refund. Worst experience ever. Please do not download this app. You will regret it.
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