Scam don’t use no customer service to assist

Booked a car reservation in Denver, emailed to verify details and shuttle times. I Didn’t hear from them, first clue i guess... emailed and called day of flight, with no response, second clue... landed, there was no shuttle, no one answering emails or calls from Carla or the rental company. It’s now day 3 still haven’t heard from anyone at either company, 6 emails 5 calls, zero response.. called my bank to issue a stop payment. Stay away.

I made a reservation. Car not available and I can’t get my full refund back. Not a good service. 0 stars!!!!

We made reservations and there was no address listed for where we would pick up the vehicle. I sent multiple emails and left messages and no one is responding. I contacted Enterprise directly, as they were listed as the company where the vehicle will be rented from and they were not able to find a reservation with our information. We were not even provided with an Enterprise confirmation number, just a Carla confirmation number, which doesn’t do us any good. We lost money renting with them (non-refundable deposit).

This app is amazing for finding a car on the go. It is so easy to use and really simplifies every last detail. I feel much more safe using this app because it guides me every step of the way. I also love how I can do all of this on the go. It makes an annoying task fun and simple.

I found this app very easy to use and the UI is user friendly. It makes finding car rentals easy!

Don’t even bother. I scheduled a rental, it was cancelled. I rescheduled another and ultimately out of paranoia, called Enterprise (the rental agency) to confirm and they had no record of my reservation. I cancelled with Carla and booked with Enterprise directly. If I hadn’t called when I did, I don’t think I would’ve had a car waiting for me. They didn’t even send me the location for pickup. I’m sure there are some people who have had positive experiences but the customer service was lacking (I tried calling and every time there were no representatives and never received any responses inquiring about the first reservation they cancelled). I will be watching my credit card like a hawk and hope other people trust reviews unlike myself.

I booked a car to pick up today and they gave h The wrong pickup address and the location was closed! Ruined my trip:/

Worst app experience I’ve ever had. No car waiting for me. Thrifty and hertz have no idea what Carla is and have never heard of it before.. if anything goes wrong with your reservation and it’s less than 48 hours before your reservation starts they will not refund you. They don’t even pay hertz or thrifty until after your rental is returned so you have to pay hertz and thrifty for the same thing you’re essentially paying twice and waiting for a refund from this app. They stole over 100 dollars from me and will not refund. Worst experience ever. Please do not download this app. You will regret it.

Customer service is completely unresponsive. Will allow you to make a reservation with a debit card when none of the car rental companies allow you to pick up a car with a debit card. I am absolutely livid that their customer service has not responded to my numerous calls and emails. Customer service number just goes straight to a voicemail. I would never recommend anyone use this app. My experience has been horrific.

I really love the format of this app. It gives you access to so many different cars to rent so you can know you’re getting the best deal. The format is extremely easy to use and not complicated at all. Great app!

Me encanta que tiene la opción de varios idiomas, además de ser súper fácil la app nada de complicación! Simple y práctica 🤗 perfecto

I really adore the concept of this whole app because of how it is unique and different from the others. You are still able to find car rentals right near you with a ease and just swipe left or right on the cars available. You are also able to filter your car preference to cars like suv’s,luxury,economy,etc. So therefore this app is definitely the way to go for car rentals!

So let me start off at the beginning. I booked a rental for a trip and since the trip was cancelled, i cancelled the rental and rebooked for this weekend. I messed up the day i needed the rental but since i booked it already i had to cancel it and i asked for credit thinking that it would be applied to the new rental i would made that same day. But the credit was not applied at all. I needed the rental for personal use this weekend so i paid for it. When i got to the seller(enterprise) the next day i was told that i could not rent the vehicle due to policy and the reservation was cancelled. So i reached out to Carla to try to get a refund or even credit due to it not being my fault but i was told in an email to cancel it in my app because they couldn’t issue one. Mind you i never got my credit of over $100 and I’m still waiting on the refund from the first reservation. I have given this company over $300 and never got a vehicle. I have reached out on numerous occasions and also sent emails and even left a message for a call back with my name, phone number and email address and NO ONE HAS RETURNED MY CALL! This is horrible.

No place to use it

I am sooooo annoyed with this company. So I booked my reservation with Enterprise via the app & when I get there, they tell me that they cannot accept my form of payment because it does not have a chip(OK cool, no ones fault but mine). I did NOT get my $110.15 deposit back even though I did not get a rental, NO ONE was answered my calls at customer service, I actually got a voice response that “no one is here right now to take your call”. I had to dispute the charge with my bank & pray I get my money back. I will never use their services again.

Car rental app is a customer supportive app. It is very much effective for the traveler. It is very much helpful app. Lastly I can, I really love this app

This company uses a 3rd party insurance company. Do not use or get this app. Just download the actual renting company app. Avoid yourself any discrepancies and hidden fees.

I’m very happy that I was able to find an app like Carla. The Idea of this app is really good, now I can just get on this app and get cars on the go. Overall the app is very good and has amazing Customer Service, I would definitely recommend this app to others as it has made my life a lot easier.

Where is my reservation. Why wasn’t it available when I got to the rental company? It’s this a scam? Do not rent from this company. They got me stranded at enterprise because they don’t have my reservation and the app magically deleted my reservation but I was charged. I want my money back. I was piss when there was no one available to help when I called

I'm glad I was able to find an app like Carla as the whole process was very simple and straightforward from the very beginning. Would definitely recommend.

Idk how this app got good reviews. This app stole 250 dollars from me. It told me that the charge was 188 right now and then 488 at the desk. I paid the 188. I thought it was interesting because they took out 175 plus an additional 88???? I called, but no agents available ironically. Left a message and no return. Went to pick up my car the next day and the enterprise employee said they had no history of any payments and that the total at the counter was going to be above 800 dollars??? This app is horrible I recommend to nobody and still have not heard back about a refund or anything.

After using this app, I can say that it is one of the best experiences I’ve had when it comes to renting cars. The interface is very easy to understand and the way it uses map and other feature makes renting a car very easy and simple. When the pandemic is over, I definitely recommend using this app to get around places.

This app is very well organized and provides a variety of vehicles to meet ones needs. Navigation through the app is very well organized, and booking a rental was so easy! Highly recommend.

Over very pleased with my experience with Carla, regeneration is very smooth and easy, easy and simple to use interface, insane selection of car availabilities in every location alongside the ability to pick up and drop off whenever you like, one of the best car rental apps you should give it a try !.

Carla is a great app when looking for rental cars. It’s connects to what cars and rental services that are nearby your area/zip code. It’s shows you the car available and the contact information to who has it and who you can ask for help with. Great layout and easy to adjust. Highly recommend this service!!!!

The app is simple to use (though let’s be honest here, on no planet does it ever take “hours” to book a rental car). But the price I got was nowhere near as cheap as I got directly through the car rental agency because Carla adds a fee. And their APPSTORE promo code (once I found where to actually put it in - it’s in the main menu) is for 5% off, nowhere near the $55 they claim (on mine it would have been $10). Just avoid, there are much better price comparison apps out there. Priceline, Hotwire, etc. are all just as good but no extra junk fees.

Choose your pickup location and dates and the app does the rest choosing the best rate from all the different rental companies. Maybe too many notifications, but you can turn those off easily.

This app had a great selection of cars as well as a wide range of times to rent and it was very easy to use the app will be using frequently!!!!

I’m 23, and was completely misled by their young driver prices. It wasn’t until I made a reservation that a disclaimer showed up saying that any fees, including young driver fees, would be paid on top of the price they displayed. I had to read wayyyy down the list of terms and conditions to find it. I cancelled my reservation immediately and they gave me $20 less than I paid. What a scam!!!

I chose to rent a car in Panama City Beach, and that is what reservation stated. However, when I got there they had no reservation and said there was a reservation for me in Panama City— not the same place! Also, vehicle I had chosen was not available. This cost me a $45 Uber ride and a $50 one way fee. Didn’t save any money and caused extra headaches!

The app Carla is a good app an it’s pretty easy to navigate, I haven’t had any issues using if I ever need to rent a car I’ll definitely use it

I was looking to rent a car for my next trip, the Carla app made it easier for me as it provided me with different prices and companies! Very convenient and saves you time!

Our reservation was canceled two days before our trip and we had to book another car that was $150 more. The reservation stated there was no young drivers fee which we were charged when arriving at the rental place. We have tried 3 different methods (call, email, chat) to contact customer support and NO ONE has reached out. Don’t use this service

After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!

The overall app design is nice and clean. I have yet to complete a car reservation, but the method of looking for and booking a car is very simple. I like the swipe left/right method used to choose between cars you're not interested in/interested in, respectively. 4 stars only because I have yet to complete the booking process.

Carla is an awesome app. It’s searches from many sites to give you the best results. Couldn’t ask for more. Also, the app is straight to the point and simple to use. Super work!

If I could give them less than one star, I would. They’re awful. I made a reservation and there was nowhere to find out the actual location of pickup. Their contact number is useless because you can’t speak to an actual person. There's zero ways to communicate with anyone. I was even afraid that this may be a scam. This app needs to be removed from here.

I gave them two chances because I saw that they had really good reviews. I’m baffled they have so many good review because they’re a terrible company. I went as an underage driver, which is what they advertise, and I couldn’t even rent the car that I already prepaid for. They told me the code that they used to get the discount didn’t apply to me. I tried it a second time on a different day, they said the same thing and told me I had to be a foreign resident. What is the trash? I also tried calling and it goes straight to voicemail. Absolute garbage... don’t use this app. Don’t be swayed by all the reviews they probably paid for.

Carla was very easy to use, the prices seem too good to believe at first. It was easy getting a ride on a shuttle from my airport to the car pick up location. There was a slight wait and they were short on cars my size requested so they upgraded us for the same price great customer service.

Awesome app, easily connects people with cars anywhere. Pleasing and simple user interface very helpful app!

This app is easy to use. Cars for great prices. And the representatives respond right away to help or answer any questions!! Definitely recommend!! Would have given 5 stars if you could personalize the look of the app a little more like different tabs in an email app. But overall awesome.

Only gave one rental company. Found cheaper almost immediately

You’ll realize this when you go to pick up your car and they’re closed.

Horrible app. Took my money and left me stranded. If you call customer service it sends you to voice mail. No help. Reservation # means nothing. I feel completely scammed.

Essentially if you cancel your reservation they are going to still charge you 100$ and they have NO customer service representatives. WOULD NOT RECOMMEND. Company will go under as soon as large groups of people realize they are being taken advantage of.

It is the best tool when you need to find a vehicle!!

This app is a scam it took my money & I wasn’t able to get the money.it gas age requirements they won’t let you know that until they take your money. It confirmed that I could get a rental & I’m 20 when I went to pick it up I couldn’t & they wouldn’t refund any of my money 105$ down the drain. Don’t try this app

i am going on a business trip soon and will definitely be using this app. i love how convenient and easy it is to find cars using this app! it’s absolutely amazing how great this app works, and i definitely recommend it to anyone looking to rent a car.

The app is incredibly easy to use and offers many different cars and levels of luxury! Great interface and accessibility and offers good options.

Prices are more than just booking on company’s website!

I was in the market to rent a car, and came across this App after doing a search. Seemed pretty easy and affordable so i went with it. After booking my reservation through the App, Through Hertz for a Truck. (A Truck that i absolutely needed for that day due to an unexpected move) it had to be a truck. I booked my reservation and was warned a $20 Prepayment would be put on my credit card to lock in the reservation. The Rest would be paid at the counter. Ok Great! I did it. Not only was the $20 charged to my card but an additional $49.26 fee was also charged to my Card from this App. (First Problem) next I show up to the Hertz Rental Car address that the app informed me my reservation was at. I walk up to the counter and the sales rep had no clue about my reservation. Eventually after doing some digging he was able to find it. Then informs me that he does not have a truck available, and has not had one for almost a week now! He tells me there is nothing he can do because i went through a third party Company, and one he has never even heard of for that matter. And tells me i need to take it up with them. Customer service help for this app is the worst i have ever experienced. You try to call the “contact us” phone number on there app and it rings, and rings, eventually hanging up on you. I reached out through email and was ignored for two days. Eventually i get an email back stating there is nothing they can do, and will not refund me my $71 i was charged. But that they would credit it to my account for my next rental. “Have a great day” i have emailed numerous of times saying that this was not good enough because i should be refunded for there mistake. Saying a rental car company had a truck and the truck never being available and me never receiving my rental. I was charged $71 for nothing! Absolute robbery. My emails and calls have still gone unanswered. And To top it off the credit was never even issued to my account towards my next rental. Please stay far away from this APP and company for i fear this could happen to you. You could be next. If i could give 0 Stars i would *BUYER BEWARE*

Booked a car at 1am but the rental place actually closed at 6pm. Don’t trust the “filter” options. Verify before booking.

I didn’t know what to expect given it was my first time renting with them. Got a really good deal much cheaper than other apps. I then had to make changes last minute and they were very helpful. They even upgraded me to a better car. This app seems to have more options for my neighborhood than other apps out there. Bonus points that I was able to reach them within minutes without any trouble. Shout out to Joel who was super helpful!

THESE SCAMMERS TOOK THREE PAYMENTS EQUALLING TO NEAR 200 BUCKS FROM MY DEBIT CARD AND SAY IT NEVER HAPPENED. USE A DIFFERENT APP!

I dislike that you are unaware of where the location of the car until after placing your reservation and unaware of how much the holding fee would be from the rental company. Worst of all if you cancel for same day pick up your not going to get refunded, it requires 48 hrs before pick up.

I would leave 0 stars if possible. I reserved a vehicle using this app for Enterprise due to my vehicle having to be repaired under warranty and being responsible for reserving my own vehicle and being reimbursed by the dealership, who was having trouble finding a vehicle as all rental places in my local area were out of all rental vehicles. I spoke with the gentleman at the dealership after I’d reserved the vehicle and he told me he had also reserved one, so I attempted to cancel my reservation through the app, which wouldn’t let me. I get to Enterprise and they inform me there wasn’t even a reservation there through the app. Upon contacting the app for a refund of $110 “pre-authorization charge”, they informed me they do not issue refunds for pre-auth charges even though Enterprise confirmed that they do not charge until the vehicle is picked up, therefore, Carla was NOT charged for the vehicle but still charged me for it and refuses to issue a refund. This is ridiculous and terrible business practice to steal from customers. I will be pursing this obviously but want everyone to be warned about this horrible company.

This company is really terrible. I have been scammed out of my money.

Really great app. So happy I found this little hidden gem. There are other apps out there that offer car rentals, but this one did all the hard work for me. T compared pricing for car rentals in my area and was able to availability for cars on short notice. It made a stressful situation easy for me and saved me a ton of money during this time of need. I’m glad I took some time to read reviews and do my research. Thank you to the developers for creating such a great app and helping me. The best car rental comparing app! I will be using this on my next vacay.

Amazing very first and cool apps.i don't have enough words to explain ! Now ,From start to finish my experience renting a car through Carla was extraordinary. Over many years I have rented with probably every auto rental company in the US but nothing even comes close to the Carla experience. Indeed, I initially rented with Carla because the national rental companies were ridiculously high. I did so with great skepticism, but from the moment I started the rental process, my concerns began to diminish. Believe me when I describe to you my experience. As The car was spotless inside and out, and the gas tank was full. Ride with Carla was great, reasonable and convenient and help line very fast to answer and response through email is too quick.personally i like this kind of car rental service, traveling one place to next at least we need confirmation reservations that made Carla with their service.Never have experienced such service from a car rental company. Needless to say, I am now a confirmed Carla renter and look forward to my next trip and the convenience of using Carla.Definitely i will recommend my friends and at my work place to try Carla rental service.

Very well organised app. Even my granny can use it.

This app lets you find a rental car fast, once you put in your pickup/drop off date and time it instantly loads multiple cars that are available for those dates starting with the cheapest one, if you don’t like the car then you can press x and it will give you the next best deal and so on.When you find the car you want to drive it’s as simple as putting in your details or logging in with a google/apple/facebook account then paying.

They allow you to schedule the time for pick the car up but do not even know if the place will be open. I schedule for 6pm, got there at 5:30 and the place was closed. I spend with Uber twice and they charged a fee already. I’ve been calling their customer service a lot but they never pick up. It was a waste of money and time. I want my money back!

This app is a rip off. I placed 3 car reservations and before i could step in the rental company Carla had deducted a total of $180 from my account. They charge $7.95 for cancellation refund coverage. I received $13 back. I went to the rental company Sixt and they told me they received no payment from me prior to coming into their establishment. I don’t know what kind of company this is but my experience was terrible. Stay away. Customer service hotline? What customer service hotline?. Call it and see who answers.

First time using this app. Was able to quickly find a car rental for less than if I had actually gone to the rental company web site. Will add to review in late October after vacation to update my experience.

✅👍🏻👌🏻

If you want great service and to save money too you need to speak with Joel he is professional and patient

This is my first time to use the application. Rental offices have usually a looking queue and you don't have the luxury of toggling between offices compariing prices. With this application you compare prices, book your car to guarantee availability, all without even wearing pants. Get to the airport and find your car waiting.

I travel a lot and most of the times I need a vehicle to go from place to place. One of my friend recommended this app to me and I thought I'd give it a try and I do not regret it. It does exactly what is it supposed to do, easy to use!

The idea of this app is pretty cool. You swipe right if you are interested in renting the vehicle shown and swipe left if you’re uninterested. There’s plenty of endless options for vehicles you can choose from and rent as well. The design of the app is nice and easy on the eyes as well. Would recommend for anyone traveling and looking for an easy way to rent a car.

REVIEW I like how this app goes over many car rental coorperations, but I have been unable to find a car for rent near me while using it.

I am a huge fan of the service. I just have 1 complaint/ critique. I wish you could choose your car type from main screen.

I rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man.

Joel and Caroline were responsive, professional, and found an expeditious solution to my change request. By far one of the best customer service experiences with any car rental company. Thanks Joel and Caroline!

I read reviews for this app. Rented a Jeep Wrangler and got the best price and was clean and new. Was very satisfied with this app!

This place took so much money and fees from my account without even informing me . Please don’t waste your time with this app Plus costumer service will never answer you . BIG SCAM!!!!!!!

This app is decent. I’ve used it and paid for a rental car but when I arrived to pick up the car NO CAR was available. The app still charges you even if you don’t receive the service. Whatever you agree to just be cool with losing your money. Dealing with Karla is like loaning money to someone who may or may not pay you back - you’ve gotta be okay with taking the L. & Karla isn’t reliable. If you NEED the car to 100% be there, Karla is NOT the way to go. & Customer Service is nearly non-existent. When the car is actually there, the prices via Karla are excellent.

This was a great idea to combine multiple car rental platforms into one. Also, I like how simple they made the layout. Everything is easy to figure out and access. I definitely plan on using this app next time I’m out of town.

When you travel a lot taxi expenses add up and become way more than it’s actually worth and at that point, you should just rent a car. That’s why I really love Carla it makes it super easy for me to just pickup and drop off whenever it’s convent for me. I love the easy to use convent app and the low prices. The swiping yes or no for a car is a fun new feature that I really do appreciate when choosing my car. I’ve never had any problems with Carla and their customer service is amazing when I needed to change a few things I definitely recommend them if you’re a frequent traveler like me and even if not. Definitely the cheapest and definitely the best.

So bad experience with them

I emailed customer support because I was feeling anxious as this is my first time renting a car. The rep I communicated with, Ozan, was beyond amazing. Not only did he ease my fears, he helped me to change my reservation to fit my very specific need. I feel a lot more comfortable with the process after talking with him. I can’t thank him enough for being so helpful!

The services is great! I have used Carla for renting cars many times and I cannot say enough how great and simple to use the interface is. I would recommend Carla over all.

Rented a car through this app, was promised a certain car, I have the email to prove it. However, I showed up and the rental place said they never receive a specific car rental and I also paid a deposit thinking I don’t have to pay any when I get there. Since the app only told me to bring my license and a credit card to pay. I did bring my car insurance just incase. I was told not only was I not getting the car I booked but they were gonna hold $400 on my card. Now, I’m not that well off and when I plan my vacation I made sure I budget really well so I can spend money and still have some for emergencies. Thank you for wasting my time and money, now I have to find a way to get around.

I used this app a few times. I tried to get in touch with them multiple times via email all they wrote are generic help and they just suggest you cancel. Its really terrible. When you call them it keeps telling you to go back to the app. I had two reservations and cancelled only got somewhat refunds. They were not much help at all. Just says “go on the app and cancel”. Unsatisfactory service.

$214 for four days on a compact car?

I made a reservation stating I was under 25. It let me book the car but when I went to car rental place to pick up the car they wouldn’t let me have it because I was underage. Clara took my money and will not return my calls or emails. Do not use this company.

I rented a car through them in Frankfurt Germany and was overcharged because I was charged for insurance I did not have . They worked hard for about 3 weeks to get me my money back from the supplier .

Great app to locate rental from variety of car rental companies at affordable price. I never expected to get such a great rate from Hertz. I say this as I know Hertz has “First Class Service”. This is my First time using Carla, so I’m expecting an excellent experience. Will continue review after complete.

Carla and Thrifty had different terms and agreements. When trying to cancel the reservation, they did not and would not. You cant even contact Carla staff. They said fax or email for problems. Thrifty had terms and agreements stating underage fees and deposits which is not available online or app. Only speaking to a Thrifty person will u learn this. Will not be going with Carla again!!

One of the worst apps . They take money from my account while other apps don't. They refused to return my money back. I was expecting a good service.

Don’t use this app, I got scammed. Didn’t get refunded, and their customer service is horrible. Do yourself a favor and don’t use this app.

Used this app a few times now and keep coming back. So easy to use and great prices for the cars.

But it asks for a review before it’s even used, and keeps popping up over and over again. No good. Bye.

This app is garbage. Will not find anything I try to search.

The Carla app will mislead you into thinking you rented a specific car category only to find out the app and confirmation emails that say Chevy Tahoe and show pictures of a Chevy Tahoe do not get you a Chevy Tahoe. Instead it’s bait and switch. Even the good people at budget and hertz both said they app is misleading people every day, saying one thing in the app but deceptively reserving your a lesser car category than what is shown. If you need Carla customer support ASAP because your are at the rental car counter and there is a huge issue, good luck, you nothing but a submit a help request ticket systems she gets your one automated response per day. STAY AWAY FROM THIS App, use kayak, or go directly to rental car carriers to avoid this bs.

My card was charged twice. Once for original “ prepayment “ then again for a totally different prepayment total. Then once I emailed them about canceling my reservation TWICE they wouldn’t do it

No better prices

Used this app and saved 175 dollars first time

I have used this app twice and i LOVE IT! I just rented another car and wanted to use my “discount code” but there was no place to put it. And i never got to use my discount. They should do a points system or discount system to help us low class people. I love the prices BUT if they could just fix that part of the discount code i would of given a 5 star.