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carla car rental - Rent a Car
Description
Carla is a car rental app comparing 900 companies including Alamo, Enterprise, Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. We also started showing amazing hotel deals. How can Carla help you to book your next trip? • Contactless pick-up. • 2.5M+ rental cars selected annually. • Car rental near me: See all rental cars near you on the map. Check if the branches are open or not. • Instant confirmation: Get your voucher email right after booking. • Under 25 fee waived: We're waiving under 25 at participating companies. • One way: Drop off at a different location. • Last minute deals: Daily deals starting from $9/day. • 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds. You can get a rental car much cheaper than the car rental website or counter. You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Enterprise, Fox, National, Sixt, Hertz, Alamo, Thrifty, Europcar and many local businesses. With Carla, we guarantee: - Big savings with best car rental deals. - Hassle-free car reservation in seconds. Don't get lost in a never ending list of cars. - No hidden fees. Never overpay at the counter. Plus, we are now bringing you amazing rates at hand-picked hotels. Find the best hotel deals at a glance and book with ease. Book a hotel for tonight or any time you want. We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
Total rip-off
by Sirojiddin NY on 2021/01/16 11:54
They charged me 84 for a rental car and canceled it without notice, costing me over 200 at the airport. Better use Hotwire or anything else besides this app.
Absolute scam. Was almost out $140 until I threatened to get my lawyer involved.
by hhonchh on 2021/01/15 19:46
The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app.
I’ve never written a review before....but
by 667aaron on 2021/01/11 19:06
This is the worst app oh my god. I got an advertisement that said I can rent a car at age 18, downloaded the app and entered my age as 18. I went to the pick up location only for them to tell me I’m too young to rent a car, and to contact the app for a refund. For my $250+ car rental, I got a $30 in app credit that expires in a year....credit that I can’t even use apparently, even though the advertisement that brought me to this app in the first place said that I can rent a car at 18. I’m a college student and this made me also miss my flight, so it’s safe to say this has been an overall horrible experience.
Amazing Application
by Sakibremi88 on 2021/01/11 15:29
This application is one of the best application
Nice app
by SbSharkyeet on 2021/01/08 02:54
I enjoyed using this app a lot! Very easy and convenient to use :)
Scam
by httdbyfjiugv on 2021/01/08 01:51
Showed up and Hertz had no reservations for us. Carla sends you an email asking for a copy of your Drivers License and your CREDIT CARD? What idiot sends a copy of their credit card. Emailed customer service and they just send the same email asking for your info.
Great Customer Service
by blakesullivanff on 2021/01/05 21:10
Joel was very helpful in changing my reservation to accommodate my change in flights. In addition he offered me a free upgrade to a larger car voluntarily. Will be using Carla from here on!
Not what I’m looking for
by sjani67 on 2021/01/01 00:40
App not what I’m looking for I could find all these companies myself......
Almost seems like a different app than all these other reviews
by altintx on 2020/12/31 04:11
When I opened for the first time, it pasted from my clipboard. (I had a 2FA code from another login). Completely involuntary. Then I got notifications. As soon as I left app I got another notification. Maybe the service is fine but the app is not a well behaved citizen.
Not impressed
by jamesbanker84 on 2020/12/28 00:25
I was looking for a last minute rental, and the prices are really steep! I understand that last minute rentals are going to be costly but I really didn’t find any “deals” period...... Also, Carla is advertising promo code “APPSTORE” for $55 off! I entered it, and it gave me a 5% discount! $432 -$22..... not what their Advertising
Horrible, recommended a car from a closed location
by Jaak Johanson on 2020/12/27 13:21
The first car location Carla recommended was from enterprise, who’s location is actually shut down. Useless app after paying money, to then have it refunded and being forced to change plans.
so bad
by 价格和时间¥92¥ on 2020/12/27 06:27
the price is so bad i search same car in diffrent websit is about 500$ but i search in this app.the price is 3750$.???why
Incorrect information and horrible customer service
by TheFluffyShow on 2020/12/25 05:57
I rented a car through Carla went to pick up the rental turns out the information I was given was incorrect the car I had rented was not there and they wanted to charge me an extra 200 bucks at the rental company lot $30Reserve fee for Carla then when I contacted him about a refund of my money for the reserving fee and for the car rental the customer service representative what is of no use and said there’s nothing they can do and hung up on me and did not return any of my emails. This was about six months ago. Still nothing
Promo?
by Jazzy2Cute_G on 2020/12/24 23:09
Seems like a great app but when I went to put the promo code in there was no place to.
Scam.
by AC2152827 on 2020/12/24 12:03
Don’t even try it. Because once you enter in any kind of info, you’re stuck with them. I’ve never even rented through them!! But try getting rid of their emails, or getting any type of customer service. Try deleting an account! It’s literally impossible! This app is shady. I’m just glad I never gave my credit card info. Oh and I did notify other entities (BBB) to look into this as well.
Always shows ridiculously expensive rates
by inseb5 on 2020/12/24 06:34
It took a minute for me to erase it!
Excellent
by Andycapi on 2020/12/23 17:20
As far as my opinion , This app has much more potential than other apps to get user ! I often travel and coincidentally I got this from online work then I use it !! Happily you saved time and easy to use !! Great apps , I am loving it !!
Amazing!
by Bellallabella on 2020/12/23 13:40
This is a great app for the car rental. Its good for planning your car rental last minute or in advance. The graphics are also very professional and the app is easy to use. I highly recommend you to download and give it a try.
⛔️ HOW IS THIS APP ALLOWED ??? ⚠️
by Tesla Sexy on 2020/12/20 07:54
IMPOSSIBLE RATES & CONDITIONS.
Not available in NYC So
by Stan hanson on 2020/12/19 20:37
Not available in Nyc
Very Informative and Helpful
by Supermatt37 on 2020/12/19 13:00
I found this app to be very useful for my purposes of searching for a rental car in my area. Thanks.
Useful !
by tjlmo on 2020/12/19 01:20
Carla is a great app if you are looking for a car rental. It has been extremely convenient and easy to use!!
FRAUD
by loveejo on 2020/12/17 23:54
This app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau.
Scam. Don't use.
by 6745T on 2020/12/17 18:16
Complete scam. They took my money from my account and when I tried to get it refunded they refused to even acknowledge I was asking for a refund and instead copied and pasted a response for a different issue.
All lies!
by raulflores76 on 2020/12/17 13:21
They lie to you from the start. I payed for peace of mind and still didn’t get a refund. They said I didn’t qualify for it. DO NOT USE THIS APP.
This app is a scam
by CamzoDaVillain on 2020/12/17 10:29
They let me book a car when there weren’t any available and refuse to send my money back they just keep saying I have credit on their app that I have yet to receive this app is a scam
Don’t get robbed
by sadsadsad+ on 2020/12/16 19:56
November 20 rented a Ford Fusion from Carla: Voucher#2526271.My Verification Code# was 101231. Officially they charged me a x amount of money but when l did check my AMEX the damage was $20 plus over our deal. Hours later they canceled my rental(a lot of trouble for my Thanksgiving plans)with no explanation whatsoever and worse, I do still waiting for my refund today Thursday December 17.
False advertising
by doolie881 on 2020/12/16 19:08
False advertisement
Do NOT use!!
by Hunter Harlan on 2020/12/13 19:29
Double-charged and now won’t answer messages!
Beware - Money hog
by Popcorn minee on 2020/12/10 16:33
Tried to rent a car from them. First car I tried to rent I was told only takes credit card - this was failed to mention in app. After cancelling my reservation (before the pick up time) they refunded me $2 instead of what I paid - to not even be able to drive the car. The second time I tried to rent a car I was told I needed a flight ticket (once again failed to be mentioned in app) Once more upon trying to get a refund I was refunded $7 for the $30 deposit I had to put down on the car I once again could not drive. Trying to contact a representative to get this situated but there is no live customer support/service and the money has yet to go back into my account for the refund at all.
Don’t recommend
by Miredys Cartagena on 2020/12/07 20:18
Don’t recommend, they charged me almost 200 for a pre-payment in a car reservation and the car rental i made the reservation with never used the money and they told me they don’t take responsibility for the money that was never used or give a refund.
Scam. Edited
by c1ndyp4lmer on 2020/12/07 13:24
My original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.
Scam
by Mari8489 on 2020/11/26 16:47
This is a scam, don’t waste your time. There is no customer service it is all one big loop. Very frustrating. They refuse to release my money, had to file a dispute.
Convenient, reliable app!
by SeattleSage on 2020/11/24 18:56
Couldn’t ask for a more easier app. It’s fast and definitely reliable in their information and service!
DO NOT USE!!!
by KashmereT on 2020/11/23 16:13
Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!
WARNING! Do not download !!!
by Poul Percy Torp on 2020/11/23 15:15
If you use this app and provide Carla Car Rental with your email address they keep spamming you with no option to opt out
User friendly App
by ashim1408 on 2020/11/21 12:38
The entire search process is quick and found several location options in my area.
Great app
by Super Seedorf on 2020/11/21 05:10
This app is really intuitive for finding car rentals. I especially like that I’m able to filter rentals that people under 25 can make as well, since I am in that age group.
Scam
by thankyouuuuuuuuuuu on 2020/11/20 15:12
This app will take your money and leave you stranded at the airport. Zero phone number available as well 🤦🏻
Customer Service
by Alfredito$$ on 2020/11/20 00:04
It was wonderful to have Lera, her service was superb!!!
Don’t do it!!!!!
by JPVT18 on 2020/11/18 18:52
I am officially out almost $300 for a rental I never used. Both the app and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion
great app for travel
by Kyi 📀 on 2020/11/12 05:21
makes booking hotels, and choosing the perfect rental easy as possible. Will Recommend ✅
Great service and great customer support person (Lera)
by srikanthkkolli on 2020/11/04 21:09
I had to apply credits for a booking. Lera assisted me very well in applying credits and also bringing down the total price of the booking by a lot. Thanks again.
Never received rental, credit, or refund.
by ChaseBurgers on 2020/11/03 02:30
I recently booked through Carla and when I went to pick up my vehicle there was no reservation made and no credit given after I paid $80 prior to going to pick it up. Upon attempting to contact customer service I was never given a response or helped in any way shape or form. I’m now out $80 plus the other $120 I had to pay to rent the vehicle I supposedly had already rented. I don’t know how there are 7,000+ reviews here and how they still have a 5-star rating because this was an awful experience.
Very satisfied!
by risingjer on 2020/11/02 20:29
Quick and easy, this app saved me at least 200.00 in my need for a 7 passenger rental vehicle for my week long vacation! Now for the pick up to go as easy as the reservation!
Great!
by SB0827 on 2020/11/01 16:35
I’ve been using this for a week to compare prices on hotels and it’s an extremely easy app to use!
Great App
by R2bix on 2020/10/27 09:09
I highly recommend this app. I have used it for a while now and it gets the job done for me. I was able to get the best and the cheapest rental as a result of using this app. Loading speed is superb and it doesn’t waste my time at all, if you are looking for a wonderful car rental app, then this is the right one for you.
FAKE SCAM!
by jaffahut on 2020/10/26 22:11
I made a reservation with enterprise through this app and later called Enterprise with a question about that same reservation and they couldn’t find it ANYWHERE. At the same time, I was charged $14 for the reservation. That makes no sense! There wasn’t ANY contact phone number on the app to talk to someone, just some fake mailbox to send questions to. My “reservation” on the app wouldn’t even give me the address of the car rental place I “booked” for. Don’t give them any of your money please.
Refund
by CindyBWells on 2020/10/24 19:18
They will not refund you at all ! They will take your money !
Look no further
by srewolfj on 2020/10/20 14:30
AWSOME App! I love it no more going from different site trying to find the best deal! This is a game changer! One stop shop!
Me cuenta
by sipotiio on 2020/10/17 01:47
Walter
A good travel APP
by chixu999 on 2020/10/16 13:17
The software interface is simple and easy to understand, easy to use, accurate software positioning, no complicated operations, very easy to use
Waste of time
by laurynlipe on 2020/10/14 20:30
I flew from Nevada to Michigan and made a reservation at two separate car rental places and both have absolutely no idea about my reservation and have no idea what Carla is. On top of that, the only customer service you can contact is through email and they make zero attempt to help or resolve your issues. I am currently stranded in Michigan with no transportation all because of this app.
I wish I could rate this 0 stars
by whatisevengoingon on 2020/10/13 21:35
If this service tells you to go to Kissimmee Gateway Airport for a Hertz car, ABORT MISSION! Hertz does not exist in Kissimmee Gateway, and the phone number provided disconnects as soon as you hit dial. Carla will steal your money from you. DO NOT RENT FROM THEM.
Trash app
by nizmo08 on 2020/10/09 21:28
Booked a car and they canceled it a day before the reservation very disappointed. Called hurtz they couldn’t even find my booked rental.
TOTAL SCAM! Be careful!
by Boobs!!!!26378585 on 2020/10/09 01:47
So i went to California a few years back, this app had a fee of 12 dollars at the time, when I showed up to the place to get the car they wanted 2x the amount i had ordered thru carla app, i tried contacting customer service and they didn't really care. At the end i had to report them FRAUD to my bank to get my money back, STAY AWAY!!
No cancellations
by Farmersean442 on 2020/10/04 00:37
Made a reservation for a car, now must cancel due to illness.The app won’t show my reservation anymore, so I can’t cancel it. Customer service keeps telling me to go through the app and refuses to help me get a refund. Never again, I’ll overpay at the car rental counter before I lose money on this joke of a website.
Looking for a rental? Look no further!
by iamcaylee on 2020/09/30 14:32
I’ve tried bigger names apps before when getting ready to travel and we all know what they do. Take you to 100 different pages before you actually get where you need to be. Not Carla! She takes you there in just a few easy steps! So if you like clicking page after page after page then go to the big named rentals. If you like going and getting the job Done then go to Carla!
This company has the worst customer service I’ve ever experienced
by AllyRoseJ on 2020/09/29 18:26
I was excited to try Carla because I need to rent cars frequently for work. I am extremely disappointed because they apparently think it’s okay to charge you twice for insurance. The rental company did not recognize the app, and charged me for the insurance on the car after I had already purchased it through Carla. I was never told that I had bought the insurance twice, and when I tried appealing to Carla with proof that I had already purchased it, they were very rude. They wouldn’t refund me for the insurance and have lost a regular customer of their service which is worth a lot more. Don’t waste your time on them and just book with the car company directly. I have never experienced such rude and dismissive treatment from a company when the mistake wasn’t even on my end.
They canceled my reservation for no reason!
by cash283959 on 2020/09/28 15:42
Days before my trip, they cancelled my reservation, saying “due to circumstances beyond our control”. Bad excuse. Never using them again!
DO NOT USE THIS APP!!!
by Ushatp on 2020/09/28 13:16
Someone hit my rental car back in April and I opened a claim with them right after it happened. I have been asking them for information that I need for the claim for MONTHS. It is now the end of September and they still will not give me the information I need. I don’t believe that the insurance you get from them in the app is actually insurance at all! Just a way to scam someone out of money. The information I need is so simple to give me, but yet they just run around the question. They keep telling me “you have to open a claim within one month of drop off” and I keep telling them that the claim is already open I just need a bit of information from them. They are scam artists. DO NOT USE THIS APP!!
Very well designed app
by Shell Leigh on 2020/09/26 01:40
This is honestly one of the best apps of it’s kind. First of all I love the visual design. The colors stand out but are not too hard on your eyes. It has a very modern feel and looks very clean and simple. Some other apps get way too cluttered but Carla is great. The text is also just the right size. As for the app itself, it is very easy to use. You just enter your pickup and drop off dates at the locations of your choice and it will give you a bunch of car options to choose from. Make sure to click on the symbol in the upper right corner if you want to filter your results. You can choose by car type, seats, payment options and supplier. You can also sort the results how you would like too. If you don’t like an option you can swipe left to discard it or swipe right to choose it. If you make a mistake there is an undo button in case you accidentally swiped left. There are also an “X” and a check mark at the bottom if you don’t want to swipe. Once you have found your car you can enter your details and choose your rental options. Overall it is great app and I would highly recommend it to anyone searching for a rental car.
Worst car rental service EVER.
by Mariao1026 on 2020/09/24 22:53
I decided to try out this app because of the good reviews and it’s been nothing but a complete nightmare!!! I did a $86 deposit for a car and when I showed up to pick it up, they ended up not having any vehicles available. So I tried to contact Carla for a refund on my deposit since the car they “reserved” for me was never even available to begin with.. They say they can’t give me a refund because my reservation was confirmed by the rental company so I called the company and they said nothing was confirmed. So now I’m left without a car and without my $86 dollars.
Do not use this app there misleading
by us.chicago.il on 2020/09/24 14:03
Do not use this service. The improperly quote the cost of rentals additionally they take 100 service fee with they will keep and not refund. They use limited vauge wording and will not refund any money. I showed up to a location for a rental the location was 350 dollars more expensive then what was quoted. And they insist that I physically did not go to the location. This service has. I phone support. Beware of this app. They are also based in a foreign country your local governing bodies can not help recover your money. This company is illegitimate and a scam.
Scam Scam Scam
by goatoc on 2020/09/22 22:48
Why they took my money so I wrote on their Instagram page and got blocked can we please get this removed
Great app
by banevbane on 2020/09/19 09:34
This is a great app. It’s very helpful and easy to use. I highly recommend. It searches through multiple sites to make sure that you get best deal you possibly can. The reservation process is also easy to use. Just simply put in your pickup location, date, and time and the same for your drop off. It also shows you the cars with the prices to choose from. You’re able to swipe through to browse. Swipe left if you don’t like it and swipe right if you do. I’m sure a lot of us are used to that concept. It’s fun to use, which makes the process a lot easier. Once you find a car that you’ve decided to swipe right on, it will lead you to sign in or sign up. It also gives the option to not only choose a car seat, but which size. You can choose between infant, toddler, and child. It also has coronavirus cancellation protection, which is comforting considering all the changes that can happen because of it. They also note that they sanitize the car, which is also comforting, especially because a lot of people can handle a vehicle within a short amount of time. So again, this app is very easy to use, and is also very helpful. I highly recommend you to download this for tour traveling needs.
Nice job
by FarmerDale141516 on 2020/09/16 05:09
This app is very clean and easy to use and is very user friendly. It’s well designed and crisp design are modern and welcoming to all users. Navigating the app was very straightforward and even my technology challenged mother and father could use the app and were able to cut down research and booking time so they had more time for family and fun while on vacation. I was able to easily search for car rentals at my destination and for hotels to make travel easy and less stressful. The navigation through the app is very intuitive and the function of each tab is clear and concise. I’ve always been skeptical of using apps instead of going through hotels directly or car rental agencies directly, but this app made everything easy to compare pricing and quality of each brand and company. This app provides easy comparisons between cars and brands, and hotels for wherever your destination may be. I would recommend this app to anyone that travels frequently, anyone that travels rarely, anyone that travels to a new area, and basically anyone looking to make travel easy, stress free, enjoyable, and not waste their time comparing brands, companies, and rates across all the different websites. Very good app, well designed, very helpful.
Complete Rip Off
by KingLuOne on 2020/09/15 21:59
This is what this app is. They connect you to a car rental place like Enterprise. They rent the car for you for the price enterprise would charge. Then they precharge you whatever they feel on top of your rental from Enterprise. Beware Carla says it’s ride share friendly but doesn’t have any agreement with Enterprise which forbids it. My rental was like $185 for the week but Carla tacks on another $92 for themselves. No refund, no email back nothing. If I get to the rental place and you don’t want the car, they count it as a no show and try to keep you money! Going to the bank with this matter!
Amazing app
by Ashiqur_rahaman on 2020/09/15 19:35
Wow. This app is really amazing. I am love this app very much. This app also have nice and user friendly interface. This app interface is really easy to use. The fact is anyone can easily handel this app. I think no one feel any kind of hesitation about using this app. Other way, this app is really helpful of life. This app can make your busy day easier. You can fully trust this app in your everyday life. This app can help you so much in your daily lifestyle. Once you start using this app, you will became addicted about this app. It is fun to using this kind of app. This app could help your day became much easier. On app store this app is in car rental app category. You have to write down car rental and hit search button to find this app. After your search app store saw you lots of app from app rental category. You have to find out this app. That's why, you have to scroll down and find the app with attached logo. When you will scroll down on app store for this app, you might see this app at the number fiveth to seventh position. This app is really easy to find out. Note that a part of logo is cropped. But you will see the full name on app store. That's why I told this app is really easy to use. You can easily find your ride. You will enjoy your ride. Before the ride start you would automatically know about ride fare. Here there are available car. So, there would be no time loss for waiting for time. In this situation time became more valuable. Because time is money. And ride fare is low then other car rental apps. I strongly recommend this app for car rental service.
Wonderful apps
by ahmed tohu on 2020/09/15 16:24
This Carla apps is really good for car rentals. It has many useful options that helps me to get amazing and easy way to rent A car. This has help menu which makes it easy for my niece to operate. I was really surprised to find A rental near me and very awesome self explanatory and easy to use navigation that provided in that app which helps me find my nearest location to see and rent A car that I wanted in my location, that is really wonderful. I use most of similar apps like this to rent but they have problems with so many things. So, I decided to look for A solid apps in the App Store. Carla car rental app ranks top 100 on US App Store in travel category with 4.7 star rating which is very high across travel apps. I have seen so many reviews about Carla car rental app with 5 star rating which is makes that apps being legit also that apps has wonderful rating on other site too. Carla car rental app gets thousands of reservations worldwide every day. They have lot of different option that you can choose what you wanted they have cars, trucks, suvs and many more. I just love this app!!!!
Impressed
by moose6692 on 2020/09/15 04:48
Was looking for a rental car for nov 26-dec1. Yes that’s right thanksgiving day. All major rental companies are 600+ dollars right now . I found a car through NextCar and thought I got a good deal at 240 until I read the awful reviews. Decided to redownload Carla and they had a car through hertz for only 207! I paid the cancellation fee so it ended up being like 220 but it’s even cheaper than NextCar and I’ve rented with hertz at the location I’m using before and never had an issue . Thanks Carla!
Exactly what I needed
by Vee. x on 2020/09/11 20:24
I had never heard of this app before and recently decided to go to California for my 24th birthday. With COVID and everything, I didn’t want to rely much on public transportation and I also wanted to see everything on my time. I looked everywhere online to find good deals and there was a ton of good ones but because of my age, it was a lot of fees added, with Carla, some of those fees were waived and it specifically showed me which cars had no under age fee attached. I had a few questions as well- Joel went above and beyond.
Basura
by chorixero on 2020/09/10 02:56
Me robaron más de 100 dólares y no tienen ningún teléfono a donde llamar, solo puedes contactarlos por email y ya no me contestan!
Don’t Use Carla Car Rental
by Cyndigs on 2020/09/09 00:08
I booked a car and paid 10% upfront upon booking. I received a confirmation email, then a reservation email followed with the details of me booking. I paid $20 for a Lyft ride to pick up the car. (I had plans to take a weekend trip out of town.) When I got to the rental counter, I provided the confirmation # included in the email and showed the agent both emails. She was not able to locate my reservation. When I searched for a phone number to contact a representative as Carla, all I saw was is a message saying based on their analysis, opening a ticket was a much more successful process for them than taking calls directly from customers. Since they don’t have a direct line, I followed instructions and opened a ticket. I waited around in hopes to get a response while I was still at the rental counter. Unfortunately due to the holiday weekend, the car rental company did not have any extra cars so I couldn’t rebook another. I left after an hour and paid another $20 to get home. It took two days to get a response from someone at Carla and this time they asked me to obtain a statement from the agent at the car rental counter to prove I didn’t get a car. You would think they would get in contact with the car rental company to validate directly. Instead they put the customer (who has already been inconvenienced and shelled out $40 for nothing) to do the leg work. Don’t risk booking through Carla. You're better off using another site an/or directly booking with a car rental company.
DO NOT USE THIS APP!!!!
by ssm8 on 2020/09/06 17:15
THESE PEOPLE ARE SCAMMERS!! I DID A RESERVATION AND TRIED TO CANCEL AND GET MY MONEY BACK. THERE IS NO PHONE NUMBER AND THEY DONT RESPOND TO EMAIL. I WAS SUSPICIOUS, AND GOOGLED THE COMPANY, AS SUSPECTED NO WEBSITE AND THE BUSINESS HAS BEEN SHUT DOWN! THEY MAY BE STEALING YOUR INFO AND MONEY!! PLEASE HEAR MY WARNING! DONT DO IT!!
FREUD COMPANY
by lilpinkluver2 on 2020/09/05 03:31
I prepaid for a vehicle and I received a confirmation immediately after my purchase. I was told that I would get a voucher from the supplier within 48 hours of the purchase so that I would know where to pick up the vehicle. I never received an email from the supplier, but since Carla does NOT have a customer service number to call they could not help me. The only way to contact the company is through email which is unresponsive. I received an email less than 12 hours before my vacation to notify me that they could NOT provide me with a vehicle and that my reservation would be canceled. I was charged and did not receive a car.
Does not issue refunds
by D-nasty lol on 2020/09/01 18:20
I reserved a car through Carla because the under 25 fee was waived. I flew to Vegas for vacation with the thought I was going to get this car. Upon arrival they inform me they don’t rent to anyone under the age of 25. Carla took over $100 from me and will not issue a refund. Terrible way to conduct business
Thief, Unprofessional, Full of carp, and BIG SCAMMERS
by JACKMEHA on 2020/09/01 14:16
So I made a reservation begin of August three weeks later two days before my vacation I was told that my reservation was cancelled “due to the rental company didn’t respond back to them” it was odd at first so I called up the rental company that I was supposed to pick up the from, they told me that my reservation was from Carla not from them. I was upset, so I made another reservation the same day whatcha the next day I was told it was cancelled with the same bs excuses. I called up the same rental company and they told me my “ reservation” was active. This is when it got more odd and bs email Carla and they gave me more BS excuses of my reservations being cancelled and not refunding my money from both reservations with more bs excuses that didn’t really made no sense saying it was their policy?? But I haven’t even receive the vehicle in the first place because I was told both reservation was canceled. Overall don’t use this app everyone.
Nope don’t do it....
by NYCsadface on 2020/09/01 13:17
I rented a car off this app and it sucked from start to finish... I got insurance only to find out roadside assistance wasn’t included. This wasn’t an option on the app and I got a flat tire during a tropical storm. I not only had to pay $75 for roadside assistance just to get a spare tire and pay for it. To get the time extended for two hours it was going to be an additional day. You have no way of reaching anyone but via email. That’s really not helpful at midnight. Delete, delete, delete
Customer service was awful
by Ray Shalom on 2020/08/31 11:11
I used Carla for the first and last time last week. Long story short, I paid my deposit to the app AFTER making sure I had all required documents to pick up the car from enterprise. Upon my arrival, I was told that I couldn’t pick up my car because at the time I had a paper id from the MVA awaiting my real id in the mail. Unbeknownst to me, enterprise has upgraded their system (thanks to covid) and now uses an id scanner. Because of this, they could not receive my paper id as valid because it could not go into the machine and there was no way to input it manually. I reached out to Carla with this information in full detail and they continue to deny me a refund and furthermore was not kind nor did they offer me some other sort of accommodation. I would leave zero stars if I could. Worst app ever. Stick to turo and Zipcar.
Don’t trust them. Save yourself from a headache. Apple shouldn’t have this app.
by cristianarceo on 2020/08/30 19:26
I rented a car through the app and was charged for the car and insurance. When I get to the rental company, they down graded my car and charged me down payment and insurance apart from what I had already paid. I tried contacting Carla for a whole week, I still haven’t received an email back or a call back, and I haven’t been able to fix the fee that Carla charged me. My car was downgraded and the price should have changed but Carla won’t respond to my emails and I can’t get a working number. I will never use this app again. Update: don’t purchase their insurance. Wait until you pick up the car and pay there. The rep told me that their insurance doesn’t cover the car. Also... they downgraded my car and I didn’t get a price change. Allssoooo... it’s impossible getting a hold of Carla. So if you have any issues, Goodluck.
Great service
by roosterru on 2020/08/28 19:06
This app was super easy to use and found me the least expensive rental car. I cross checked it with other deals and this one was the best!
Finish Booking UX
by Travii_Fountain on 2020/08/26 10:44
The app is designed with very little complexity which is great! UX is huge. One piece of feedback I would like to offer is regarding the customer journey. When I go through the app, especially as a first time user, I would like to enter a promo code. There is no option to do this until I’ve entered my financial information and then clicked finish booking. In my mind, I’m thinking I won’t have space to enter the code and I’ll be charged right there. It would be helpful to have the code entered be an option prior to finish booking. Alternatively, adding a progress bar on the bottom indicating what steps are left would be helpful too. I really hope the development team reads this and takes it into consideration. This is an amazing app, but for myself and other users I’ve spoken too, the hesitation with clicking finish booking is that we get charged without being able to enter a promo code. Small things like this can be big barriers to entry for some. Thanks!
Not guaranteed
by Emilee537 on 2020/08/25 17:58
After you get your first confirmation email, you rental is not guaranteed. They never told me that enterprise didn’t confirm until I asked.
Can’t use promo
by Lizz123457 on 2020/08/23 13:34
I downloaded this app cuz it’s advertising up to $55 off with their promo code. There’s nowhere during checking out to actually enter that promo code 🤦🏼‍♀️
Nice
by Jersmi112 on 2020/08/21 18:24
This is a nicely designed app for car rentals. It is very easy to use. So easy my youngest kid could use it. Very self explanatory and easy to navigate. I was actually surprised to find a rental close by. Most apps I can not find any thing in my area or close enough to even use the app. I was also surprised by all the options available. Again, most apps I can not use due to the rural area I live in, but to have so many options was awesome. The options included different cars, trucks, suvs and even vans. All the vehicles are nice and you can have many options from even the color to WiFi and insurance options! There is also a spot for promotions to possibly get you a discount on your rental! The prices seem like they are average. I have need rented a car and I hope I never have to, so I am assuming the prices are normal range. So anyways nice app within an hour from my rural area with many many options! That’s is very surprising. The app itself is well developed, easy to navigate and use! Well done on this app! So try the app! You might like it also!
Worst Rental Expirence of my entire life
by brandon_padilla__ on 2020/08/20 15:18
I made a reservation to rent a Ford F-150 through Carla and When I showed up to enterprise no Reservation was made additionally they had no more Ford F-150’s which should have been reserved and because I’m 20 they wouldn’t let me rent a car however Carla already took the money out of my account and because Carla has the absolute worst customer service I haven’t been able to talk to a single representative about getting my money back. Could Carla please have the curiosity of responding to my number of support tickets?
My Experience With Carla
by BenningL on 2020/08/20 12:15
First time using Carla, made the reservation, no problem, had to downsize, no problem, plans changed yet again .. had to cancel, no problems, LOVED IT!!! Thanks JOEL! Ur the Best
Horrible just horrible
by RashisaW on 2020/08/20 02:19
This app took my money and would refund. Gave me a date and time to pick up but no location didn’t receive invoice til an hour prior no alert about vehicle. Horrible customer service was trying to get my money back no one was able to answer phones for two days. Just don’t do it
SCAM
by GeorgeECU on 2020/08/18 20:58
Worst company ever!!! Don’t waste your money and time. I did a reservation and they charged me for that but I never received a confirmation number from Carla. I tried to call Carla, but they said they were not working at the time. Even though a company like this should operate 24/7. I had to use a different car rental at the airport, and asked for a refund to Carla and they said the charges are refundable after the pick up day. The most stupid argument. SERIOUSLY, DO NOT WASTE YOUR MONEY HERE!!
Well made app
by jayden13johnson on 2020/08/17 07:27
This app is very well designed, easy to look at and navigate, and very simple to use. The straightforward design makes it very easy to use, even if you aren’t experienced in car rentals. Overall 5/5 app, completely recommend
SCAM
by Where's Archer? on 2020/08/16 19:13
Got to DIA to pickup my car - No clear indication of “where” to actually go get the car. No Rental Companies in the area have ever heard of this- they are not associated with anyone. Apparently there used to be an EZ Rent at the airport, but has been out of business for sometime- Only way to contact anyone is to give them your email address so they can get back to you, or call a looped recorded phone message, giving directions to a fictitious car lot.
Carla is a scam
by Thisproductisabsolutelynogood on 2020/08/15 13:56
I canceled my trip and two weeks later, I still have not been refunded the $160 I paid for the car rental. I recommend NOT using Carla.
Great app!
by ItsMeMichael on 2020/08/15 02:15
Carla Car Rentals is definitely an app I would recommend to others since it makes the process for renting cars super easy! If you’re a frequent traveler like me this app makes it really easy to rent a car and I’d definitely recommend!
Do EVER BOOK 3rd Party
by Cynthia Mo on 2020/08/15 00:55
Nothing but broken promises with this application if I can give it zero stars I would give it that I made a reservation and I canceled within the designated time and I’m back-and-forth it’s almost bee three weeks I’m getting no help with my refund and nobody’s been able to help me. My issue is this why was I able to make a reservation at a pick up time of 10 PM at the location when clearly I arrive there at the counter and that place is closed right there should’ve been a stop if the business hours and they close at 9 PM or so and I’m allowed to make a reservation at 10 there should be somebody at that counter to attend me and now I’m asking for a refund and I cannot get a hold of anybody with this waste of time application don’t make reservations there beware
CARLA IS A BIG DISAPPOINTMENT
by Isaac MN on 2020/08/14 20:05
I book SUV rental with this app several weeks before my vacation , 2 weeks before my vacation I found out that the initial confirmation number given after you pay a small deposit required was not acceptable by the rental company. CARLA has no customer service number, so I emailed CARLA 5 times , they said that they would send me the final confirmation number BUT Never sent it. My vacation plan is destroyed. I had to find another car rental at the very last minute which was more expensive. Thanks Fake Carla, I want my deposit back.
Easiest car app
by Nick Reisenauer on 2020/08/14 19:58
Out of all the car apps I tried, this one makes it the easiest to pick between multiple different companies and select the car that Is cheapest and looks the best for me.
A Nice App That Will Steal Your Money with Terrible Customer Service
by Maarrker on 2020/08/14 11:32
I used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use the app again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service.
Awesome service
by ferixman on 2020/08/13 11:02
Awesome service Thank you for your helps
Nice job
by FarmerDale141516 on 2020/09/16 05:09
This app is very clean and easy to use and is very user friendly. It’s well designed and crisp design are modern and welcoming to all users. Navigating the app was very straightforward and even my technology challenged mother and father could use the app and were able to cut down research and booking time so they had more time for family and fun while on vacation. I was able to easily search for car rentals at my destination and for hotels to make travel easy and less stressful. The navigation through the app is very intuitive and the function of each tab is clear and concise. I’ve always been skeptical of using apps instead of going through hotels directly or car rental agencies directly, but this app made everything easy to compare pricing and quality of each brand and company. This app provides easy comparisons between cars and brands, and hotels for wherever your destination may be. I would recommend this app to anyone that travels frequently, anyone that travels rarely, anyone that travels to a new area, and basically anyone looking to make travel easy, stress free, enjoyable, and not waste their time comparing brands, companies, and rates across all the different websites. Very good app, well designed, very helpful.
Great app
by banevbane on 2020/09/19 09:34
This is a great app. It’s very helpful and easy to use. I highly recommend. It searches through multiple sites to make sure that you get best deal you possibly can. The reservation process is also easy to use. Just simply put in your pickup location, date, and time and the same for your drop off. It also shows you the cars with the prices to choose from. You’re able to swipe through to browse. Swipe left if you don’t like it and swipe right if you do. I’m sure a lot of us are used to that concept. It’s fun to use, which makes the process a lot easier. Once you find a car that you’ve decided to swipe right on, it will lead you to sign in or sign up. It also gives the option to not only choose a car seat, but which size. You can choose between infant, toddler, and child. It also has coronavirus cancellation protection, which is comforting considering all the changes that can happen because of it. They also note that they sanitize the car, which is also comforting, especially because a lot of people can handle a vehicle within a short amount of time. So again, this app is very easy to use, and is also very helpful. I highly recommend you to download this for tour traveling needs.
Very well designed app
by Shell Leigh on 2020/09/26 01:40
This is honestly one of the best apps of it’s kind. First of all I love the visual design. The colors stand out but are not too hard on your eyes. It has a very modern feel and looks very clean and simple. Some other apps get way too cluttered but Carla is great. The text is also just the right size. As for the app itself, it is very easy to use. You just enter your pickup and drop off dates at the locations of your choice and it will give you a bunch of car options to choose from. Make sure to click on the symbol in the upper right corner if you want to filter your results. You can choose by car type, seats, payment options and supplier. You can also sort the results how you would like too. If you don’t like an option you can swipe left to discard it or swipe right to choose it. If you make a mistake there is an undo button in case you accidentally swiped left. There are also an “X” and a check mark at the bottom if you don’t want to swipe. Once you have found your car you can enter your details and choose your rental options. Overall it is great app and I would highly recommend it to anyone searching for a rental car.
Wonderful apps
by ahmed tohu on 2020/09/15 16:24
This Carla apps is really good for car rentals. It has many useful options that helps me to get amazing and easy way to rent A car. This has help menu which makes it easy for my niece to operate. I was really surprised to find A rental near me and very awesome self explanatory and easy to use navigation that provided in that app which helps me find my nearest location to see and rent A car that I wanted in my location, that is really wonderful. I use most of similar apps like this to rent but they have problems with so many things. So, I decided to look for A solid apps in the App Store. Carla car rental app ranks top 100 on US App Store in travel category with 4.7 star rating which is very high across travel apps. I have seen so many reviews about Carla car rental app with 5 star rating which is makes that apps being legit also that apps has wonderful rating on other site too. Carla car rental app gets thousands of reservations worldwide every day. They have lot of different option that you can choose what you wanted they have cars, trucks, suvs and many more. I just love this app!!!!
A Nice App That Will Steal Your Money with Terrible Customer Service
by Maarrker on 2020/08/14 11:32
I used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use the app again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service.
Nice
by Jersmi112 on 2020/08/21 18:24
This is a nicely designed app for car rentals. It is very easy to use. So easy my youngest kid could use it. Very self explanatory and easy to navigate. I was actually surprised to find a rental close by. Most apps I can not find any thing in my area or close enough to even use the app. I was also surprised by all the options available. Again, most apps I can not use due to the rural area I live in, but to have so many options was awesome. The options included different cars, trucks, suvs and even vans. All the vehicles are nice and you can have many options from even the color to WiFi and insurance options! There is also a spot for promotions to possibly get you a discount on your rental! The prices seem like they are average. I have need rented a car and I hope I never have to, so I am assuming the prices are normal range. So anyways nice app within an hour from my rural area with many many options! That’s is very surprising. The app itself is well developed, easy to navigate and use! Well done on this app! So try the app! You might like it also!
Tremendous Shopping experience
by Timothy Geiger on 2018/12/29 15:47
Carla has tremendous customer support and offers a wide variety of vehicle options that simplify the shopping experience. My biggest concern with most car companies is the inconvenience that comes along with obtaining a vehicle. With Carla, this process is streamlined and from the time it takes me to find a vehicle and rent it, I easily save hours. I’m glad an app like this exists and the best part of the app is the personalized customer support from the developers. Sometimes the walk to the car from my airport shuttle can be a bit further than I would like, but it is usually within a reasonable walking distance so I cannot complain. If anything, it would improve the overall experience if the app located cars a tad closer although I have enjoyed all of the features in this app without complaint!
Scam. Edited
by c1ndyp4lmer on 2020/12/07 13:24
My original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.
DO NOT USE!!!
by KashmereT on 2020/11/23 16:13
Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!
Don’t do it!!!!!
by JPVT18 on 2020/11/18 18:52
I am officially out almost $300 for a rental I never used. Both the app and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion
Awesome service!
by messi069006 on 2019/01/26 04:01
I travel between cities very often, carla made my life more convenient, with carla i didn’t have to worry about paying expensive insurance fees, filling up the gas nor having to wash the car. Once you book the car, you get it on time and the service is beyond what you were expecting, i like how easy it is to get the car as it’s hassle free, and even better once you give it back the staff are reasonable and comprehensive. The price is way cheaper than other car services and the cars are really in an excellent condition.. You will never have to worry if your car broke down in the middle of no where, the inside and outside is brand new and clean always, interior smells good and fresh You guys have redefined car rental , keep up the great work.
FRAUD
by loveejo on 2020/12/17 23:54
This app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau.
Need improvement
by nothappycustomerrightnow on 2020/02/18 14:14
Rented a car through this app, was promised a certain car, I have the email to prove it. However, I showed up and the rental place said they never receive a specific car rental and I also paid a deposit thinking I don’t have to pay any when I get there. Since the app only told me to bring my license and a credit card to pay. I did bring my car insurance just incase. I was told not only was I not getting the car I booked but they were gonna hold $400 on my card. Now, I’m not that well off and when I plan my vacation I made sure I budget really well so I can spend money and still have some for emergencies. Thank you for wasting my time and money, now I have to find a way to get around.
Complete and Total rip-off. Avoid this App like the plague!
by Angry n Vengeful on 2017/09/09 22:52
I attempted to rent a car through the App. Received no confirmation email. I could not verify the reservation either through the app or wit the rental car company itself. A week before my scheduled trip, I checked the reservation through the app, and I find not only has the vendor changed (from National to Hertz) but the confirmation number has changed and the rental location is no where near the airport. In attempting to cancel the reservation using the app's own function, I repeatedly get the message that the confirmation number is not valid. And, of course, no customer service phone number and no response to emails. I'm going to make it my mission in life to put these scam artists out of business. Beware Carla. She will take your money and leave you heartbroken! UPDATE I received an email explaining that they had manually cancelled my reservation. Providing no charges appear in my bill, I'll accept their attempt to mollify me and appreciate the service.
Very Convenient & Useful
by rjpaige1087 on 2019/01/23 16:33
Super convenient app when you need to rent a car fast and with minimal headaches this is the app for you! I have yet to have any issues and there is no nagging or annoying notifications. With an accurate selection of vehicles and a wide verity of providers some I’ve herd of some I haven’t renting a car could not be any easier. I will be sharing this app with my family and friends. Incredibly easy to use user interface bug free and flawless performance. I will be using again to rent my car next week for my yearly trip to Portland Oregon. Has many useful features Like integration with Siri the ability to rent a car on the go from virtually anywhere on the planet could not be more straight forward!!!
I’ve had good luck
by Imkimduh on 2018/08/04 15:30
I’ve had good luck with Carla in the past, all car rentals have gone smoothly, no issues with getting a car at the various airports we’ve rented from. I even booked for the wrong airport one time and was allowed to cancel the reservation with no issues. My reason for four stars is because the “total” part of the “advertisement” used to be the grand total at the end of everything and now it’s not. For example, when it shows the car, it says “$212 total” but when I click on that car to select it, the payment page shows “pay now: $212// pay at counter: $87// total: $303”. Maybe it’s just me with my first world problems but I guess I don’t understand why it’s like this, if it says total in the beginning, that should be the total at the end.
Fastest car rental
by m tell on 2020/02/26 00:49
When you travel a lot taxi expenses add up and become way more than it’s actually worth and at that point, you should just rent a car. That’s why I really love Carla it makes it super easy for me to just pickup and drop off whenever it’s convent for me. I love the easy to use convent app and the low prices. The swiping yes or no for a car is a fun new feature that I really do appreciate when choosing my car. I’ve never had any problems with Carla and their customer service is amazing when I needed to change a few things I definitely recommend them if you’re a frequent traveler like me and even if not. Definitely the cheapest and definitely the best.
Thief, Unprofessional, Full of carp, and BIG SCAMMERS
by JACKMEHA on 2020/09/01 14:16
So I made a reservation begin of August three weeks later two days before my vacation I was told that my reservation was cancelled “due to the rental company didn’t respond back to them” it was odd at first so I called up the rental company that I was supposed to pick up the from, they told me that my reservation was from Carla not from them. I was upset, so I made another reservation the same day whatcha the next day I was told it was cancelled with the same bs excuses. I called up the same rental company and they told me my “ reservation” was active. This is when it got more odd and bs email Carla and they gave me more BS excuses of my reservations being cancelled and not refunding my money from both reservations with more bs excuses that didn’t really made no sense saying it was their policy?? But I haven’t even receive the vehicle in the first place because I was told both reservation was canceled. Overall don’t use this app everyone.
Just great
by sarupu on 2018/12/14 09:30
I need to fly regularly because of my job, and sometimes I need a car in a foreign city. Since I discovered Carla, it's been really easy and convenient to pick cars. I don't need to wait in lines anymore, I'm not being bullied by salesmen at counters, I'm not forced into buying extras I don't really need anymore. Carla is really transparent in their rental experience. I freely pick the car I want, and can refuse any extras without being bothered by scare-tactics they employ at rental counters. Just once I had a problem with a car from Carla, a minor accident, and Caroline was kind enough to call the insurance people for me as I had no idea what to do. I must have used it 7-8 times since I discovered it. Just great!
Great Car Rental App
by jeremyqwerty46 on 2019/01/15 16:43
Overall, I am well pleased with my experience with both installing and registering for a car rental. There were a great selection of car availabilities in multiple locations around my area. The customer service was also incredible; they reached out to me even before I completed the car registration. They were very polite and professional. The experience was much better than typical experiences with large companies such as Hertz and Enterprise. My first car rental experience from Carla has been perfect so far and I have no complaints. I would recommend this app to anyone looking for competitive rates on car rentals.
Scam and fraud do not rent
by do not use these thieves on 2019/10/13 15:57
I rented a car for my recent trip to Boston. I got to the hertz counter and was told that a reservation did not exist and I was the third person that day with the same situation from Carla. He went as far as to tell me hertz did not even have the rate that was confirmed for me and that they had been sold out so Carla completely made up the reservation. On Expedia and orbitz no cars were available so I went counter to counter to fins a res. 2 day rental from dollar was $850 And finally found a $300 rental from Avis. If I had booked when Carla had booked my fraudulent reservation it was $29 a day. These people are thieves and should be arrested.
This company has the worst customer service I’ve ever experienced
by AllyRoseJ on 2020/09/29 18:26
I was excited to try Carla because I need to rent cars frequently for work. I am extremely disappointed because they apparently think it’s okay to charge you twice for insurance. The rental company did not recognize the app, and charged me for the insurance on the car after I had already purchased it through Carla. I was never told that I had bought the insurance twice, and when I tried appealing to Carla with proof that I had already purchased it, they were very rude. They wouldn’t refund me for the insurance and have lost a regular customer of their service which is worth a lot more. Don’t waste your time on them and just book with the car company directly. I have never experienced such rude and dismissive treatment from a company when the mistake wasn’t even on my end.
Customer service was awful
by Ray Shalom on 2020/08/31 11:11
I used Carla for the first and last time last week. Long story short, I paid my deposit to the app AFTER making sure I had all required documents to pick up the car from enterprise. Upon my arrival, I was told that I couldn’t pick up my car because at the time I had a paper id from the MVA awaiting my real id in the mail. Unbeknownst to me, enterprise has upgraded their system (thanks to covid) and now uses an id scanner. Because of this, they could not receive my paper id as valid because it could not go into the machine and there was no way to input it manually. I reached out to Carla with this information in full detail and they continue to deny me a refund and furthermore was not kind nor did they offer me some other sort of accommodation. I would leave zero stars if I could. Worst app ever. Stick to turo and Zipcar.
GREAT ADDITION TO THE APP STORE
by INFORMATIVE AND ENCOURAGING on 2019/05/02 09:19
Kudos for the developers of this app. It’s not only very easy to use but it’s also very informational as well. Living in a city such as New York , I think that we all can potentially understand the stresses that even the most mundane tasks can cause. Not only does app allows you to check multiple sites all in one place , the prices are listed clearly , and if at any point in time you need any assistance , customer service is some of the best that I’ve experienced. This app is just great. Thank You for making even the smallest detail that could be potentially looked over one of the most important. AMAZING !
Awesome support & Local companies
by lisa-carol on 2017/10/04 14:01
I love Carla because of two main features - personalized customer support & local car rental companies. I planned a road trip in Europe this summer. I rented many cars in US yet I didn't know much about driving in Europe. Laura helped me out with my endless questions. She even made recommendations based on her personal experience. I reserved a fullsize SUV for the price of a midsize car. Couldn't have been better. It's great to see local car rental companies on the app. I always want to support local businesses. I can easily access to local companies and lower prices. Sometimes, there are unbelievable prices. I will make my rating 5 stars when there are more local companies. :)
Beautifully Designed
by Apier56 on 2019/01/26 03:53
Carla is a very well designed app that allows easy car rental searches with very simplistic pick up and drop off services. I have had my fair share of terrible car rental services both online and in person and this by far is one of the best that I have come across. The low prices are also a big pointer for me as it makes getting a car affordable for those on a pinch or for people looking to save a few extra bucks. I highly recommend this to parents also as the carseat feature is a big plus and one less thing to worry about!
Absolute scam. Was almost out $140 until I threatened to get my lawyer involved.
by hhonchh on 2021/01/15 19:46
The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app.
Car rental simplified
by RJ Paltridge on 2019/10/31 03:29
I never thought booking and renting a car could be so easy! I absolutely love Carla. I have so many choices of different cars and they have all the major carriers and some I’ve never herd of. It’s so easy to use you can literally book a rental anywhere anytime. I’ve used Carla many times and never not even once have I had any issues and to top it off it’s not like most car rental apps it has no imposing advertising or annoying notifications. For me Carla is all I need they literally have thought of everything. 100% recommended!
Never received rental, credit, or refund.
by ChaseBurgers on 2020/11/03 02:30
I recently booked through Carla and when I went to pick up my vehicle there was no reservation made and no credit given after I paid $80 prior to going to pick it up. Upon attempting to contact customer service I was never given a response or helped in any way shape or form. I’m now out $80 plus the other $120 I had to pay to rent the vehicle I supposedly had already rented. I don’t know how there are 7,000+ reviews here and how they still have a 5-star rating because this was an awful experience.
Easy!
by lovebugstarr on 2020/05/17 23:43
Really great app. So happy I found this little hidden gem. There are other apps out there that offer car rentals, but this one did all the hard work for me. T compared pricing for car rentals in my area and was able to availability for cars on short notice. It made a stressful situation easy for me and saved me a ton of money during this time of need. I’m glad I took some time to read reviews and do my research. Thank you to the developers for creating such a great app and helping me. The best car rental comparing app! I will be using this on my next vacay.
Just rent a car from an actual car rental company
by Confid. Review on 2020/03/17 13:20
I rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man.
Do EVER BOOK 3rd Party
by Cynthia Mo on 2020/08/15 00:55
Nothing but broken promises with this application if I can give it zero stars I would give it that I made a reservation and I canceled within the designated time and I’m back-and-forth it’s almost bee three weeks I’m getting no help with my refund and nobody’s been able to help me. My issue is this why was I able to make a reservation at a pick up time of 10 PM at the location when clearly I arrive there at the counter and that place is closed right there should’ve been a stop if the business hours and they close at 9 PM or so and I’m allowed to make a reservation at 10 there should be somebody at that counter to attend me and now I’m asking for a refund and I cannot get a hold of anybody with this waste of time application don’t make reservations there beware
This app scammed me for 200$!
by these people r scammers on 2020/06/26 18:03
After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!
Time Saver!
by MD779041 on 2019/03/21 19:37
As a frequent traveler, finding an app that would ensure the best deal before my arrival was a challenge. I would book a vehicle and often receive additional fees. Having an app that can broker the best rate amongst the many companies available at my destination saves me so much time. With a swipe of a finger, the Carla App allows users to quickly sort and identify the best selection for your budget. In all, the sleek features, consolidated deals and most importantly the time you save make renting your next vehicle effortless. Check out the Carla Car Rental App today!
Exactly what I needed
by Vee. x on 2020/09/11 20:24
I had never heard of this app before and recently decided to go to California for my 24th birthday. With COVID and everything, I didn’t want to rely much on public transportation and I also wanted to see everything on my time. I looked everywhere online to find good deals and there was a ton of good ones but because of my age, it was a lot of fees added, with Carla, some of those fees were waived and it specifically showed me which cars had no under age fee attached. I had a few questions as well- Joel went above and beyond.
App needs a little tweaking for clarity
by Nofrieges on 2018/10/29 20:36
Great concept and easy to use. Started very smoothly but the pick up location was about about 30 miles from the anticipated site so had to shuttle back to airport and take train then walk about a mile to the actual pick up site. The extra travel made me two hours late to the actual pick up location which required I pay for the next available size car. The rest of the experience was great. Good price, etc.... I’ll definitely give Carla another chance.
Top notch service
by travelbloggersarah on 2018/01/13 14:02
Pretty fast and simple car rental app to save your hard earned dollars. I would say clean to describe Carla. You can see all the car rental companies at discounted rates. No unnecessary information, just focusing on the vital stuff. No already checked boxes as well so that you don't end up with optional services. I love that they show the total for my trip. It is much easier to compare. I don't appreciate other websites, apps showing just the rental charge and then adding all types of fees making your total 2x.
Don’t waste Your time.
by Gatorsdogs on 2018/02/22 17:11
In the app there is an option to click... the under 25 option so of course I clicked it because I’m only 24. The issue is that when I went to pick up my rental that was advertised as $260 with my “age option” in mind is was actually going cost me over $600 for the rental because....well I’m not 25. This option should display some sort of indication of having to pay such a substantial amount of money if you are under the age of 25 and instead of notifying their customer of that I got charged the stupid $2.59 reservation fee plus I drove over there to not get a rental car. This is a very misleading app what’s the under 25 button there For anyway? It didn’t help me or notify me of any additional costs exceeding the actual price of the rental!
Reliable service, great prices
by Citymoonest on 2020/06/04 23:40
I didn’t know what to expect given it was my first time renting with them. Got a really good deal much cheaper than other apps. I then had to make changes last minute and they were very helpful. They even upgraded me to a better car. This app seems to have more options for my neighborhood than other apps out there. Bonus points that I was able to reach them within minutes without any trouble. Shout out to Joel who was super helpful!
Save Yourself the Time
by xXmRs.wAyXx on 2020/07/20 13:52
Don’t even bother. I scheduled a rental, it was cancelled. I rescheduled another and ultimately out of paranoia, called Enterprise (the rental agency) to confirm and they had no record of my reservation. I cancelled with Carla and booked with Enterprise directly. If I hadn’t called when I did, I don’t think I would’ve had a car waiting for me. They didn’t even send me the location for pickup. I’m sure there are some people who have had positive experiences but the customer service was lacking (I tried calling and every time there were no representatives and never received any responses inquiring about the first reservation they cancelled). I will be watching my credit card like a hawk and hope other people trust reviews unlike myself.
Impressed
by moose6692 on 2020/09/15 04:48
Was looking for a rental car for nov 26-dec1. Yes that’s right thanksgiving day. All major rental companies are 600+ dollars right now . I found a car through NextCar and thought I got a good deal at 240 until I read the awful reviews. Decided to redownload Carla and they had a car through hertz for only 207! I paid the cancellation fee so it ended up being like 220 but it’s even cheaper than NextCar and I’ve rented with hertz at the location I’m using before and never had an issue . Thanks Carla!
Easy to use
by AimeCip on 2018/12/29 13:19
I’m a big fan of supporting smaller apps so when I saw this one I had to try it. It’s extremely easy to use. I love how it shows the map of where you’d like to pick up. And how the show the cars available is pretty neat. Its of like slide cards. Sometimes with other car rental searches they don’t have the cars available even though they show up. That’s Not a problem with this app. It shows all available companies that you can think of and the details of each car. It’s worth getting this app even if to try it out.
Zero Customer Support, Lies
by guardzilla suxks on 2019/11/28 10:28
The Carla app will mislead you into thinking you rented a specific car category only to find out the app and confirmation emails that say Chevy Tahoe and show pictures of a Chevy Tahoe do not get you a Chevy Tahoe. Instead it’s bait and switch. Even the good people at budget and hertz both said they app is misleading people every day, saying one thing in the app but deceptively reserving your a lesser car category than what is shown. If you need Carla customer support ASAP because your are at the rental car counter and there is a huge issue, good luck, you nothing but a submit a help request ticket systems she gets your one automated response per day. STAY AWAY FROM THIS App, use kayak, or go directly to rental car carriers to avoid this bs.
don’t waste your time and money
by hafezmari on 2019/03/06 17:06
they made booking for me to nowhere , in the app it showed me i booked a car in marseille in some address that doesn’t have any rent car in it !!! big surprise for now i took uber to there and we were trying to find office to pick up car , after we got disappointed i went to airport to budget rent car to see if they know anything ( my booking was labeled with budget company in carla app ) so i thought maybe they can help me but they didn’t know anything about carla or even that budget branch that carla booked a car for me. so i contact them and it seemed they know what they did no surprise for them but it took my time to take a car from airport and other situation i have been experienced , and also i paid for uber to take me to place that nothing was there and bring me back to the airport , everyone who traveled a lot tbey know it’s not big deal that sometimes problems happend but other companies accept their fault and trying to make costumer satusfy but in this app you don’t get anything, just try other apps and save your time and money
Thieves.
by nglamxx on 2020/05/22 05:31
I would leave 0 stars if possible. I reserved a vehicle using this app for Enterprise due to my vehicle having to be repaired under warranty and being responsible for reserving my own vehicle and being reimbursed by the dealership, who was having trouble finding a vehicle as all rental places in my local area were out of all rental vehicles. I spoke with the gentleman at the dealership after I’d reserved the vehicle and he told me he had also reserved one, so I attempted to cancel my reservation through the app, which wouldn’t let me. I get to Enterprise and they inform me there wasn’t even a reservation there through the app. Upon contacting the app for a refund of $110 “pre-authorization charge”, they informed me they do not issue refunds for pre-auth charges even though Enterprise confirmed that they do not charge until the vehicle is picked up, therefore, Carla was NOT charged for the vehicle but still charged me for it and refuses to issue a refund. This is ridiculous and terrible business practice to steal from customers. I will be pursing this obviously but want everyone to be warned about this horrible company.
DO NOT USE THIS APP!!!
by Ushatp on 2020/09/28 13:16
Someone hit my rental car back in April and I opened a claim with them right after it happened. I have been asking them for information that I need for the claim for MONTHS. It is now the end of September and they still will not give me the information I need. I don’t believe that the insurance you get from them in the app is actually insurance at all! Just a way to scam someone out of money. The information I need is so simple to give me, but yet they just run around the question. They keep telling me “you have to open a claim within one month of drop off” and I keep telling them that the claim is already open I just need a bit of information from them. They are scam artists. DO NOT USE THIS APP!!
Looking for a rental? Look no further!
by iamcaylee on 2020/09/30 14:32
I’ve tried bigger names apps before when getting ready to travel and we all know what they do. Take you to 100 different pages before you actually get where you need to be. Not Carla! She takes you there in just a few easy steps! So if you like clicking page after page after page then go to the big named rentals. If you like going and getting the job Done then go to Carla!
Be aware don’t use this app
by Rjahwri on 2018/02/10 10:06
Don’t ever rent a car through this app they charge you 88€ for every change in your booking. Please don’t do my mistake I was waiting at the airport coming from 6 hours flight then I did a mistake for the reservation time instead of 10 am I keep it as a default 22 I immediately contacted you through the email to modify the time to now I never been charged for a booking through Expedia, Costco etc. So when you charged my card first time €88 the rental car said the reservation number is not valid then I waited for an hour then you said we will charge your card another €88 for the pickup time change so why don’t you change the return time to 10 am without charging me the €88.
Best prices I could find.
by joe hillbilly on 2018/05/03 23:58
I try to be a thrifty shopper/traveler. I checked the rates on all of the individual car rental companies web sites (I have a card with several of them to get rewards). I tried through AAA, USAA, kayak, experion, skyscanner, and several other travel organizations that offer car rentals either as part of a bundle or seperatly. Carla came out $5 cheaper a day using the same rental companies that had quoted me the "loyal customer" rate and some of those quotes included incentive rewards like a free day etc. I can recommend this app/organization.
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