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carla car rental - Rent a Car
Description
Carla is a car rental app comparing 900 companies including Alamo, Enterprise, Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. We also started showing amazing hotel deals. How can Carla help you to book your next trip? • Contactless pick-up. • 2.5M+ rental cars selected annually. • Car rental near me: See all rental cars near you on the map. Check if the branches are open or not. • Instant confirmation: Get your voucher email right after booking. • Under 25 fee waived: We're waiving under 25 at participating companies. • One way: Drop off at a different location. • Last minute deals: Daily deals starting from $9/day. • 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds. You can get a rental car much cheaper than the car rental website or counter. You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Enterprise, Fox, National, Sixt, Hertz, Alamo, Thrifty, Europcar and many local businesses. With Carla, we guarantee: - Big savings with best car rental deals. - Hassle-free car reservation in seconds. Don't get lost in a never ending list of cars. - No hidden fees. Never overpay at the counter. Plus, we are now bringing you amazing rates at hand-picked hotels. Find the best hotel deals at a glance and book with ease. Book a hotel for tonight or any time you want. We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
DONT USE THIS APP
by He jams on 2021/04/10 16:57
So I made a reservation through this app and it charged me 950$, went to pick up the rental I was told by the rental company and not Carla car rental that I need to wait 24 hours after making the reservation, next day I went to pick up the rental again and was told by the rental company that there’s another 800$ charge for underage fee, and again Carla car rental never informed me about this, I was not able to pick up my rental and it’s been more than 20 days that I’ve been waiting on my refund from Carla car rental, you better off making a reservation through the actual rental company, this app is a scam.
Terrible app
by leek556 on 2021/04/09 12:48
Not honest about prices you will encounter later because it’s a third party company. They take your money even if you don’t get the rental. It’s basically a scam. I say just go directly to the car rental places this app is going to use them anyway. Do not use this app.
Son lo peor
by silecalicchio on 2021/04/08 21:44
NO RESERVEN NADA CON ESTA APP! son un asco y aparte te roban el dinero yo hice una reservación y en la pagina salia en un precio y luego me lo cambiaron dos veces! Aparte de eso fuy a pedir me dinero de regreso por cancelar la reserva y ellos se quedaron con el dinero son un asco
Carla
by Zesty1994 on 2021/04/08 17:52
Carla is an awesome app. It’s searches from many sites to give you the best results. Couldn’t ask for more. Also, the app is straight to the point and simple to use. Super work!
Great app!
by Apexmerc on 2021/04/07 01:43
With travel becoming easier now that we have a vaccine I’m excited. This app is really helpful with the car part of being in a new city. I love it and definitely recommend
Terrible service
by Ellbradley on 2021/04/05 22:30
I rented a car from this app, paid for the rental and was sent a confirmation email. When i took a closer look at the email I noticed they did not send me the address for the car pick up or drop off. Three days before I needed the car I asked for more information from my rental and I was told that my reservation had been canceled due to lack of car availability. If i had not reached out I would have shown up to my vacation and been out of luck. I could have used the weeks leading up to the trip to find another rental car. I do not recommend this very unreliable company to anyone.
Horrible
by MsMiley10 on 2021/04/05 16:16
I reserved a car through Carla and upon arrival to pick up the rental. I was notified that I could only rent the vehicle for a 10 day period. My reservation was changed without any notified. No one from Carla informed me of this prior to arrival. I filed a complaint and was assisted two days later. I ended losing monies on an Air b&b due to lack of communication.
SCAM
by Zafahasa on 2021/04/04 18:23
Beware
Scam- stole my money
by mrsix0212 on 2021/04/04 14:09
I made a reservation through the for Hertz. When I went to hertz to pick up the car they didn’t have a reservation for me. Showed them everything. Nothing. Hadn’t even head of this company. I’ve emailed repeatedly and haven’t received any response.
SCAM‼️‼️‼️‼️‼️
by JazzieJojo on 2021/04/04 01:25
This app is a hug scam.! Also have no means of contact‼️‼️‼️ DONT DO IT
Contact
by miso4@ on 2021/04/03 20:12
App isn’t bad actually pretty cheap! But they need to better I been trying to contact them for a refund is 4 days and no response!
Scammed
by Isaac ✔️ on 2021/04/03 07:13
Have a feeling I’ll never see my $530 back
Total scam
by Sarah_lakjsdf;lakdjsfl;aksjdfl on 2021/04/02 23:31
Lots of hidden fees at the counter! Avoid Carla at all costs.
No Phone Number
by crazyhawaiian40 on 2021/04/02 22:10
There is no phone number to contact Carla. I booked a car through their app on enterprise. I called enterprise and they had no record of me in their system. So now I have no car for my trip.
False claims
by bmassey102743156 on 2021/04/02 19:32
It says right in the description of the app in the App Store that it can give you “contactless pickup” however no matter which options I choose and no matter what I do, it never offers any contactless pickup. So if your gonna use this app prepare to be manipulated and given false information. Untrustworthy
Fraud
by brenniejoy on 2021/04/02 17:06
This app must be fraudulent. We reserved a car in Orlando, paid a $26 “prepayment” and $24 insurance. One we arrived to the rental place, we found that they had our reservation but no record of insurance. They also did not have the car we reserved. I attempted to contact carla for confirmation of our insurance and unfortunately found that they have no contact info except for a contact form. No info on our insurance in my email and no phone number. I’ll be reporting my cc charge as fraud and this app to Apple.
Don’t be fooled! Really...it’s not worth it
by myersjb04 on 2021/04/01 15:40
This app is not worth the hassle! Carla uses illegitimate discount codes that the rental car company’s may not honor. For example; I rented a car a couple times with them and the rental companies rejected the rate and discounts applied by the Carla reservation. Just last week we rented a car in Miami (through the Carla App) and Hertz would not honor their rate or discounts I had secured. Hertz even spoke negatively of Carla and said they are giving user illegitimate discounts on reservations and other companies are claiming the same.
Trash
by lionessyana on 2021/04/01 14:29
Rented once from a closed location. It took 3-4 days to receive my payments back for not even being able to pick up the car let alone get into the rental building. It was closed.... booked.... and sent me 5 hours out of the way and I’m still receiving emails because there is no unsubscribe to your horrid service and emails
Terrible app
by GoygovRustam on 2021/03/28 22:42
Carla does not show up to date cars and make you wait 2 days and tell you that car is not available. But the app still shows car as “available”. Because of Carla I did not get a car for my family with kids and now have ruined Hawaii vacation because I can’t move around with kids without a car. If Carla would not show out of date info then so would have rented a car elsewhere while they were available. I Don’t recommend this app to anyone
Misleading
by Yung706 on 2021/03/28 19:12
If you Apply promo code the price is higher, that’s a big negative, the price is cheaper without promo code
Complete SCAM!!!!
by heatherlynnsharp on 2021/03/27 16:12
I rented a car through Carla and was given a confirmation that matched what I reserved. 14 hours later, and after the cancellation period, Carla sends me a confirmation that is 4 times the amount and in a city that is almost two hours away. They don’t respond and definitely don’t refund your money. APPLE you should be ASHAMED allowing this app in the App Store showing 10k plus 5 star reviews. Google Carla reviews and you will get hundreds of people just like myself.
Scam
by igotscammedbycarla on 2021/03/26 18:32
This app was created by a scammer. They took my money
Great app for rentals with many options!!!
by yemini1 on 2021/03/25 12:01
If you ever come across a problem, just send them an email and they will help. Great customer service (Lera)!!!!
Very helpful
by xXAbdallahXx on 2021/03/23 22:10
I live in a city where transportation is a necessity and sometimes I might need to leave or have a different situation where I have people visiting in the city and I would need an extra car for a couple of days, the app is very helpful and it is very easy to use and the tinder-type feature is actually quite cool and I like it. It showed me various options from various prices and it was such a comfortable tool. I loved using and exploring the app and I am sure you will too, there is all kinds of cars within your area and you can change the distance based on how far away you can pick up your car, the prices are all decent and there’s always a car available so you wouldn’t have to worry about that. Very awesome and recommend this app to everyone that needs to rent a car.
Scam
by omdggg on 2021/03/22 17:33
Customer service is horrible & all I want to do is talk to someone not email back n forth You need to hear the pain in my voice from y’all
AaaLiterally the worst company to use for booking anything
by M.Liester on 2021/03/20 23:12
If theres a way for them to get your money without having to do anything they will i lost $468.01 to this company and still have not been given the option of using the credit the supposedly applied i guess ill have to pursue legal action if they choose not to resolve this issue. Im not even specifically asking for my funds returned im asking to be able to use the credit is all and thats it and apparently that is too much to ask for.
Very Deceiving - Your confirmed price will change overnight
by Very Angry in ATL on 2021/03/18 11:44
I used the app to book a last minute (ie night before) rental. My car was confirmed at $528. I woke up the next morning and the price had jumped up to $900 because of booking difficulties. Because I was scheduled to pick up the car that afternoon they would not refund my $198 down payment. My only option was to lose the money or save it as a credit. What is the point of advertising quick and easy rentals if you are going to change the “confirmed” price overnight?!?
Horrible
by BeccaPieo.o on 2021/03/18 11:13
I placed my order and went to the dealership the next day to pick up my car. I was then sent to two different dealerships, only to be told that Carla never submitted my order. After contacting the company, they “credited” my account, but refused to refund my bank for their mistake. I paid 3 times the amount I had planned to pay and also did not get the vehicle I had chosen because I had to decided in minutes what I wanted. I lost 2 hours of my time, and my money to these terrible people. DO NOT use this app, they nearly ruined my vacation with the way things started
Scam
by afb<3 on 2021/03/14 15:25
I NEVER leave reviews. If I could leave zero stars I would. What a joke and some thieves.
Horrible
by DjAFC99 on 2021/03/13 09:36
Save yourself the headache this company is a complete scam!
No usen ésta aplicación
by elribi on 2021/03/11 22:22
Es scam, yo hice una reserva para recoger un vehículo en una supuesta dirección y cuando llegué lo que había era una ferretería y tuve que llamar a mi banco para que me protegieran la tarjeta de un nuevo consumo, en la aplicación no hay un número de contacto para llamar ni nada donde poder obtener respuesta rápida, solicité la cancelación de mi reserva y ahora estoy a la espera a ver si no se roban lo que me cobraron por adelantado!!! NO SE DEJEN ROBAR!!!!
Five star ratings are FAKE
by NellB2323 on 2021/03/10 16:17
The five star ratings are fake. The app is ran by people you would never be able to contact and they won’t resolve your issue and will make you pay extra. I never received a refund instead they gave me PRE credits that I can still not use. SCAM !!!!!!
Stay away
by Exfix on 2021/03/08 21:36
My last reservation through Carla was a disaster. I reserved through Hertz and when I got to the counter I was told it was an international only rate and it would therefore be canceled. They were already low on cars and so the rate was nearly 4 times what I had reserved. Because we were in a hurry and also because other car rental companies appeared to have the same problem of overbooking we had to take that reservation. The time before that we reserved with a company called green motion which does not accept Pure insurance among many other kinds. It is a complete rip off as two other people in the office had the exact same problem with popular commercially available insurances. They then sell you their product which was more expensive than the rental itself. After these two experiences with Carla I will not be using again.
Horrible customer service
by Emily_Curls on 2021/03/08 20:07
This is one of the worst apps I’ve ever downloaded. On the app I received a correct confirmation and reservation, it was also the same in my confirmation email. When I got to the airport car rental kiosk the reservation for the car was listed at a different airport. I waited two hours for an answer for them to fix the error in the system and they didn’t respond until a day later. By then I already had to rent a completely different car at another rental company. Wasted a lot of money and time.
Total waste of time and money
by BugattiE84 on 2021/03/04 08:59
I used the app pretty much to be robbed out of $107 for no reason and being told I’m not eligible for a refund it’s a scam I never had a chance for a full or half refund this app cheated me out of my money and I’m gonna have a lawyer check into this matter ASAP
Scam - beware (double charging)
by dmadox75 on 2021/03/03 21:25
Rented car through their app few weeks ago and Hertz facilitated car in Tampa. Problem is that Carla charged my credit card + Hertz charged card as well when car was returned. Now Carla is stating, that Hertz should not have charged and Hertz is stating that they don’t know what I am talking about and I should be talking to Carla... Problem with Carla, that only way is to communicate with them is via email and answers take time and come back in broken English. Neither Carla nor Hertz willing to help. Will never do business with them again, unless someone calls me and fixes this mess.
Dont do it worst app its fraud
by peachezLB on 2021/03/01 18:16
They charged me 150 for a car rental that wasnt even available and now they wont refund my money
$25 Unexplained Charge
by lol seriously though? on 2021/02/27 08:38
Easy and simple yea!! But the app does not have any wording or explanations on what to expect from them. I was told I’d pay $6.11 to book and the rest to enterprise... Well they charged my card an additional $25!!! For what?!!! Why?!! Where is the explanation?? This is fraudulent and I’m feeling ripped off thus!! We’ll see if they are even connected to enterprise!! Apparently the other person who left a review was a family member cause this right here is stealing when you can not explain to me why my money was taken off my card!! I’m looking for an immediate answer from this team!
Excellent app for hotels and car rentals!
by PaigeMonie on 2021/02/26 16:45
This app is so intuitive, user-friendly, and very easy to use. It makes finding hotels and cars to rent in any city, for any duration of time, incredibly quick and easy. It’s also verifiably safe and legit, too, as they partner with booking.com. It’s fun and unique how the car rental selection is set up with the similar “tinder swipe” idea. I wish that you could toggle between list view or the tinder swipe view for both the hotels and cars. My only complaint/ suggestion is that I was unable to filter my hotel results in any way, and I’d like to be able to filter by price or rating , as that’s how I usually find my hotel. Overall this is an excellent app and as I travel I’ll definitely use it!
Would not recommend
by Baaaaaarbbbbb on 2021/02/24 22:33
I used this app to book a car rental the other day. I entered my credit card and paid the fee to reserve the car and all was accepted and confirmed. I take an Uber to the facility where the car is, when I get there, I’m told they can’t accept my credit card because they just aren’t accepting chase or chime credit credit cards at the moment. Carla would not refund the initial $60 I put out, which the car rental company informed me I had to get back from the third party booking company (Carla). I was completely inconvenienced. I ended up try to book again with them and chose enterprise instead, I booked in a town near me and made sure in the app. Confirmation email informs me the rental caf is in Michigan even though I booked a car in cherry hill, which is definitely what the app said. Another unrefundable amount. I now have credits sitting in the Carla app that I’m not using because I don’t trust this company to ever give it another shot.
Trash
by Prince_abey on 2021/02/24 13:27
Used it for my first time, all I gotta say is save your self the hassle. Just use the Expedia or one of the main apps.
They made my reservation for a car in the wrong country
by NovaPAiNE on 2021/02/22 13:45
I made a reservation for a car in Midtown Manhattan in New York City. Carla confirmed the correct location via email and in app. I later received an email from the rental place Carla booked (Avis) and the reservation was for Nova Scotia Canada. I contacted Carla to get the reservation fixed and they emailed me later that day and offered another reservation for the same date/time but at $10-$12 more expensive. Unfortunately, at this point, I was had already booked a reservation with another service because I needed the rental car for the following morning. So I asked Carla for a refund which they issued. I would trust this app more if: - Mistakes like this didn&#39;t happen. - If they caught the mistake on their own and fixed it days before the reservation date. - Or if they had an easier way for you to contact them like phone or live chat. Email support isn’t the most effective or reassuring method for communication when you’re trying to get mistakes like these fixed in a timely manner.
BEWARE!
by Smores256 on 2021/02/19 01:08
I made a reservation earlier today for rental car, when checking out it said prepayment was $64. I was charged $67 then $45 about two hours after making the reservation. I have tried getting ahold of customer service. DO NOT TRUST THIS APP!
Do not use if you are a US citizen!!
by nataliafrinak on 2021/02/18 15:00
I am a US citizen with a US driver’s license. Last week, I purchased the surprise reservation with the Peace of Mind Protection plan because I am under 25 and I wanted the under 25 fee to be waived from whatever car company I was renting from. When I got to the counter of Hertz at Tampa Airport on Tuesday to show them my reservation through Carla, they were not able to process my rental because I have a US driver’s license and am a US citizen. When I contacted Carla about what specifically happened and asked for a refund to my bank account they took the fee out of, they proceeded to say sorry and that they could only give me a $40 credit to the Carla account I made the reservation through. I told them this is not a viable solution because I legit cannot even use that as a US citizen. I had to remind them that I purchased the peace of mind protection plan with my reservation and that they legally have to give me a full refund to the bank account I purchased the reservation with according to this plan. After I mentioned the legality of the situation, they immediately gave me a refund. All I can say is that do not use this company if you are a US citizen!! Also their customer service needs improvement.
Best car rental app!
by taylorlikespie on 2021/02/18 01:18
Carla is one of the best car rental service applications on the market. Carla’s user-friendly interface makes it easy to find the best possible car to rent. Carla searches through multiple sites to find the best car rental deals in the areas you are searching for. To search for cars to rent, simply choose your pickup and drop off location, date, and time. Click “search for cars”, and you will get to choose from multiple cars in different rental locations around the city of your choice. I especially like the app’s swipe left or right feature that lets you decide which car is perfect for you.
Carla car rental
by Sandra2023 on 2021/02/15 13:39
I DO NOT USE THIS APP THEY WILL STEAL YOUR MONEY. I downloaded the app and rented a car from February 7 through the 12, the vendor was Alamo at Fort Lauderdale airport. I went to the airport on the 7, picked up my car and all was well . Until I decided to have my cousin download the app and rent a car . When she got to the airport Alamo refused to honor the reservation and say they didn’t have a car . My cousin went in the app and cancelled that was I. February 9. She had paid for the no hassle fee. Since that day numerous emails were sent to Carla and she has not received her money back. Carla has a phone number that’s picked up by an answering machine . So absolutely not I do not recommend this app. And I am still trying to get my money back . DO NOT USE THIS APP THEY WILL STEAL YOUR MONEY
Visa vs MC
by jay(65) on 2021/02/12 23:02
Master Card declined the data extracted from card has restrictions
Total SCAM
by funkylitchick on 2021/02/12 22:13
This app makes money off promising cars they can’t actually rent - that’s why they only charge you a deposit up front. I booked my pick up for 4pm, but when I showed up the office closed at 3. I paid for the piece of mind coverage (which should have been a tip off that this company is shady) and was charged $37 up front. They refunded the $17 “deposit” but kept the $20 piece of mind coverage fee. THIS COMPANY IS A SCAM and they make money off *not* fulfilling the fake reservation. Change my mind.
Horrible
by annaharris11 on 2021/02/07 23:16
They quoted me $70. Told me I was going to pay $24 down and the rest when I picked up the car. They charged my card $99 and then told me their records show I was charged $24 and I was to pay the remainder when I get the car. So now I’m expected to pay $140 for a $70 rental. They are a complete rip off. I will never use this app again!!!
app , terrible!
by cash app forever on 2021/02/07 10:10
False ratings. Long story short this app let me make a reservation for a car at Enterprise car services $50. I arrive to enterprise and the employee tells me he doesn’t have a reservation and to contact my bank or the Carla app . The app contacts have not reached out to me or anything idk I’m really tired of this I wish the app gave more info so I knew before adding my card
Thieves
by screwwwwedover on 2021/02/06 04:03
I rented a car, paid for a protection plan and the place I was supposed to pick up the car from was closed. They wouldn’t give me my money back. The customer support team is not helpful.
ITS A SCAM
by e high nbaksbdis sja on 2021/02/04 17:17
I can’t believe apple has an app that takes your money don’t fall into the trap you will lose your deposit !
Got app and charged me twice 38 and 16
by layesback on 2021/02/03 22:44
This app was horrible and not communicated and hidden charges careful they lie
Sketchy
by its not my internet on 2021/02/01 03:47
Planning a trip to Denver. Expecting to have a rental car through Hertz. I’ve gotten no conformation from the app but I do see my reservation on Hertz. Says I have a minivan lined up. Had a Tahoe lined up through the app.
ZIPCAR IS BETTER
by eetevennn on 2021/01/31 12:59
Customer service, more like your on your own. They never help out. Ever. I was trying to book a car rental for 2 hours to just drop something off. They charged me 70 for 2 hours. And then I get to the place to pick up the car and the lady says “I’m gonna charge you 300 because your underage. Like they couldn’t tell me that through the app? Like no seriously. Ima just stick to ZIPCAR. Because honestly it’s way better than this peace of junk
Worst car rental place
by Ma_ny2 on 2021/01/30 02:24
Didn’t qualify and they still took the funds and couldn’t cancel. Wouldn’t recto anyone
Do NOT get insurance with them
by SeaOhDeeWhy on 2021/01/28 18:07
Do NOT get car insurance with Carla. The company you rent the car from will not honor it. Enterprise literally told us that the insurance they offer does nothing, it’s “useless”, and you will still be liable. Carla refused to refund the insurance ($75 back on a $1,000 rental), so we had to pay for insurance twice. Customer service is a joke. We ended up paying more than if we had just went straight to Enterprise and paid full price. Buyer beware. I have emails and proof and they don’t care. My company rents cars monthly and we gave Carla a shot. Never again. They have the perfect legal scam.
Refund,
by sipo sis on 2021/01/28 02:01
I did reservation online, they charge me 49.26$ and I had to cancel the order because I get the COVID-19. I try to talk with someone there and I did not find their cell phone numbers. I searched all the sites. They only reply by email, I waited 4 days and they only refunded me $ 36. ridiculous
Don’t use if you don’t have a credit card or good credit
by samm11999 on 2021/01/25 23:34
This was my first time renting a car. I was looking to rent a car for a good price not to expensive, the advertised prices on the app looked pretty good. Because this is my first time renting I didn’t know that some car rental places only except credit cards only so I was unable to pick up the car. I tried again a second time with my friends credit card but her credit card limit was $500 dollars. The app charged her card so it was at $433 and the car price on the app said I only needs to pay $304 so we should have been good but once we were checking the price jumped to $480. So we couldn’t get the car both times. So emailed customer service and they said they were not held reliable if you can’t pick up the car do to low credit score or invalid credit card. But as I’m reading the terms and conditions it says must have a valid ID and a valid CREDIT OR DEBIT CARD. It not say some locations only except credit cards. I also as why the prices did not match up with the app and at the actual location. So now I’m waiting for a response because I’m fed up with this organization. They should put as a disclaimer must do your on research before purchasing a car on our app
Not Clear Payment at the Rental Office
by Hotlawrence on 2021/01/25 22:55
You guys never mentioned about at least $200 deposit in the rental car facility ... Very incomfortable moment !!!! I only was expecting the $43 at the counter as App says :(
Don’t be too trusting.
by Honestforyou on 2021/01/23 07:27
I’m pretty sure this app is a scam.
Zero customer service, wrong booking - terrible
by cbd12647272 on 2021/01/21 20:52
This app allowed me to book a location that was shut down months ago - no warning, no follow up, nothing. I contacted customer service (called, emailed, messaged on Instagram) and NEVER got a single response. What a joke! Avoid the headache and book elsewhere.
The best of the best!
by johnweston on 2021/01/21 01:01
Best car rental app in the market no doubts about it
Total rip-off
by Sirojiddin NY on 2021/01/16 11:54
They charged me 84 for a rental car and canceled it without notice, costing me over 200 at the airport. Better use Hotwire or anything else besides this app.
Absolute scam. Was almost out $140 until I threatened to get my lawyer involved.
by hhonchh on 2021/01/15 19:46
The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app.
I’ve never written a review before....but
by 667aaron on 2021/01/11 19:06
This is the worst app oh my god. I got an advertisement that said I can rent a car at age 18, downloaded the app and entered my age as 18. I went to the pick up location only for them to tell me I’m too young to rent a car, and to contact the app for a refund. For my $250+ car rental, I got a $30 in app credit that expires in a year....credit that I can’t even use apparently, even though the advertisement that brought me to this app in the first place said that I can rent a car at 18. I’m a college student and this made me also miss my flight, so it’s safe to say this has been an overall horrible experience.
Amazing Application
by Sakibremi88 on 2021/01/11 15:29
This application is one of the best application
Nice app
by SbSharkyeet on 2021/01/08 02:54
I enjoyed using this app a lot! Very easy and convenient to use :)
Scam
by httdbyfjiugv on 2021/01/08 01:51
Showed up and Hertz had no reservations for us. Carla sends you an email asking for a copy of your Drivers License and your CREDIT CARD? What idiot sends a copy of their credit card. Emailed customer service and they just send the same email asking for your info.
Great Customer Service
by blakesullivanff on 2021/01/05 21:10
Joel was very helpful in changing my reservation to accommodate my change in flights. In addition he offered me a free upgrade to a larger car voluntarily. Will be using Carla from here on!
Not what I’m looking for
by sjani67 on 2021/01/01 00:40
App not what I’m looking for I could find all these companies myself......
Almost seems like a different app than all these other reviews
by altintx on 2020/12/31 04:11
When I opened for the first time, it pasted from my clipboard. (I had a 2FA code from another login). Completely involuntary. Then I got notifications. As soon as I left app I got another notification. Maybe the service is fine but the app is not a well behaved citizen.
Not impressed
by jamesbanker84 on 2020/12/28 00:25
I was looking for a last minute rental, and the prices are really steep! I understand that last minute rentals are going to be costly but I really didn’t find any “deals” period...... Also, Carla is advertising promo code “APPSTORE” for $55 off! I entered it, and it gave me a 5% discount! $432 -$22..... not what their Advertising
Horrible, recommended a car from a closed location
by Jaak Johanson on 2020/12/27 13:21
The first car location Carla recommended was from enterprise, who’s location is actually shut down. Useless app after paying money, to then have it refunded and being forced to change plans.
so bad
by 价格和时间¥92¥ on 2020/12/27 06:27
the price is so bad i search same car in diffrent websit is about 500$ but i search in this app.the price is 3750$.???why
Incorrect information and horrible customer service
by TheFluffyShow on 2020/12/25 05:57
I rented a car through Carla went to pick up the rental turns out the information I was given was incorrect the car I had rented was not there and they wanted to charge me an extra 200 bucks at the rental company lot $30Reserve fee for Carla then when I contacted him about a refund of my money for the reserving fee and for the car rental the customer service representative what is of no use and said there’s nothing they can do and hung up on me and did not return any of my emails. This was about six months ago. Still nothing
Promo?
by Jazzy2Cute_G on 2020/12/24 23:09
Seems like a great app but when I went to put the promo code in there was no place to.
Scam.
by AC2152827 on 2020/12/24 12:03
Don’t even try it. Because once you enter in any kind of info, you’re stuck with them. I’ve never even rented through them!! But try getting rid of their emails, or getting any type of customer service. Try deleting an account! It’s literally impossible! This app is shady. I’m just glad I never gave my credit card info. Oh and I did notify other entities (BBB) to look into this as well.
Always shows ridiculously expensive rates
by inseb5 on 2020/12/24 06:34
It took a minute for me to erase it!
Excellent
by Andycapi on 2020/12/23 17:20
As far as my opinion , This app has much more potential than other apps to get user ! I often travel and coincidentally I got this from online work then I use it !! Happily you saved time and easy to use !! Great apps , I am loving it !!
Amazing!
by Bellallabella on 2020/12/23 13:40
This is a great app for the car rental. Its good for planning your car rental last minute or in advance. The graphics are also very professional and the app is easy to use. I highly recommend you to download and give it a try.
⛔️ HOW IS THIS APP ALLOWED ??? ⚠️
by Tesla Sexy on 2020/12/20 07:54
IMPOSSIBLE RATES &amp; CONDITIONS.
Not available in NYC So
by Stan hanson on 2020/12/19 20:37
Not available in Nyc
Very Informative and Helpful
by Supermatt37 on 2020/12/19 13:00
I found this app to be very useful for my purposes of searching for a rental car in my area. Thanks.
Useful !
by tjlmo on 2020/12/19 01:20
Carla is a great app if you are looking for a car rental. It has been extremely convenient and easy to use!!
FRAUD
by loveejo on 2020/12/17 23:54
This app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau.
Scam. Don't use.
by 6745T on 2020/12/17 18:16
Complete scam. They took my money from my account and when I tried to get it refunded they refused to even acknowledge I was asking for a refund and instead copied and pasted a response for a different issue.
All lies!
by raulflores76 on 2020/12/17 13:21
They lie to you from the start. I payed for peace of mind and still didn’t get a refund. They said I didn’t qualify for it. DO NOT USE THIS APP.
This app is a scam
by CamzoDaVillain on 2020/12/17 10:29
They let me book a car when there weren’t any available and refuse to send my money back they just keep saying I have credit on their app that I have yet to receive this app is a scam
Don’t get robbed
by sadsadsad+ on 2020/12/16 19:56
November 20 rented a Ford Fusion from Carla: Voucher#2526271.My Verification Code# was 101231. Officially they charged me a x amount of money but when l did check my AMEX the damage was $20 plus over our deal. Hours later they canceled my rental(a lot of trouble for my Thanksgiving plans)with no explanation whatsoever and worse, I do still waiting for my refund today Thursday December 17.
False advertising
by doolie881 on 2020/12/16 19:08
False advertisement
Do NOT use!!
by Hunter Harlan on 2020/12/13 19:29
Double-charged and now won’t answer messages!
Beware - Money hog
by Popcorn minee on 2020/12/10 16:33
Tried to rent a car from them. First car I tried to rent I was told only takes credit card - this was failed to mention in app. After cancelling my reservation (before the pick up time) they refunded me $2 instead of what I paid - to not even be able to drive the car. The second time I tried to rent a car I was told I needed a flight ticket (once again failed to be mentioned in app) Once more upon trying to get a refund I was refunded $7 for the $30 deposit I had to put down on the car I once again could not drive. Trying to contact a representative to get this situated but there is no live customer support/service and the money has yet to go back into my account for the refund at all.
Don’t recommend
by Miredys Cartagena on 2020/12/07 20:18
Don’t recommend, they charged me almost 200 for a pre-payment in a car reservation and the car rental i made the reservation with never used the money and they told me they don’t take responsibility for the money that was never used or give a refund.
Scam. Edited
by c1ndyp4lmer on 2020/12/07 13:24
My original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.
Scam
by Mari8489 on 2020/11/26 16:47
This is a scam, don’t waste your time. There is no customer service it is all one big loop. Very frustrating. They refuse to release my money, had to file a dispute.
Convenient, reliable app!
by SeattleSage on 2020/11/24 18:56
Couldn’t ask for a more easier app. It’s fast and definitely reliable in their information and service!
DO NOT USE!!!
by KashmereT on 2020/11/23 16:13
Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!
WARNING! Do not download !!!
by Poul Percy Torp on 2020/11/23 15:15
If you use this app and provide Carla Car Rental with your email address they keep spamming you with no option to opt out
Great app
by banevbane on 2020/09/19 09:34
This is a great app. It’s very helpful and easy to use. I highly recommend. It searches through multiple sites to make sure that you get best deal you possibly can. The reservation process is also easy to use. Just simply put in your pickup location, date, and time and the same for your drop off. It also shows you the cars with the prices to choose from. You’re able to swipe through to browse. Swipe left if you don’t like it and swipe right if you do. I’m sure a lot of us are used to that concept. It’s fun to use, which makes the process a lot easier. Once you find a car that you’ve decided to swipe right on, it will lead you to sign in or sign up. It also gives the option to not only choose a car seat, but which size. You can choose between infant, toddler, and child. It also has coronavirus cancellation protection, which is comforting considering all the changes that can happen because of it. They also note that they sanitize the car, which is also comforting, especially because a lot of people can handle a vehicle within a short amount of time. So again, this app is very easy to use, and is also very helpful. I highly recommend you to download this for tour traveling needs.
Nice job
by FarmerDale141516 on 2020/09/16 05:09
This app is very clean and easy to use and is very user friendly. It’s well designed and crisp design are modern and welcoming to all users. Navigating the app was very straightforward and even my technology challenged mother and father could use the app and were able to cut down research and booking time so they had more time for family and fun while on vacation. I was able to easily search for car rentals at my destination and for hotels to make travel easy and less stressful. The navigation through the app is very intuitive and the function of each tab is clear and concise. I’ve always been skeptical of using apps instead of going through hotels directly or car rental agencies directly, but this app made everything easy to compare pricing and quality of each brand and company. This app provides easy comparisons between cars and brands, and hotels for wherever your destination may be. I would recommend this app to anyone that travels frequently, anyone that travels rarely, anyone that travels to a new area, and basically anyone looking to make travel easy, stress free, enjoyable, and not waste their time comparing brands, companies, and rates across all the different websites. Very good app, well designed, very helpful.
Very well designed app
by Shell Leigh on 2020/09/26 01:40
This is honestly one of the best apps of it’s kind. First of all I love the visual design. The colors stand out but are not too hard on your eyes. It has a very modern feel and looks very clean and simple. Some other apps get way too cluttered but Carla is great. The text is also just the right size. As for the app itself, it is very easy to use. You just enter your pickup and drop off dates at the locations of your choice and it will give you a bunch of car options to choose from. Make sure to click on the symbol in the upper right corner if you want to filter your results. You can choose by car type, seats, payment options and supplier. You can also sort the results how you would like too. If you don’t like an option you can swipe left to discard it or swipe right to choose it. If you make a mistake there is an undo button in case you accidentally swiped left. There are also an “X” and a check mark at the bottom if you don’t want to swipe. Once you have found your car you can enter your details and choose your rental options. Overall it is great app and I would highly recommend it to anyone searching for a rental car.
Wonderful apps
by ahmed tohu on 2020/09/15 16:24
This Carla apps is really good for car rentals. It has many useful options that helps me to get amazing and easy way to rent A car. This has help menu which makes it easy for my niece to operate. I was really surprised to find A rental near me and very awesome self explanatory and easy to use navigation that provided in that app which helps me find my nearest location to see and rent A car that I wanted in my location, that is really wonderful. I use most of similar apps like this to rent but they have problems with so many things. So, I decided to look for A solid apps in the App Store. Carla car rental app ranks top 100 on US App Store in travel category with 4.7 star rating which is very high across travel apps. I have seen so many reviews about Carla car rental app with 5 star rating which is makes that apps being legit also that apps has wonderful rating on other site too. Carla car rental app gets thousands of reservations worldwide every day. They have lot of different option that you can choose what you wanted they have cars, trucks, suvs and many more. I just love this app!!!!
A Nice App That Will Steal Your Money with Terrible Customer Service
by Maarrker on 2020/08/14 11:32
I used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use the app again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service.
Nice
by Jersmi112 on 2020/08/21 18:24
This is a nicely designed app for car rentals. It is very easy to use. So easy my youngest kid could use it. Very self explanatory and easy to navigate. I was actually surprised to find a rental close by. Most apps I can not find any thing in my area or close enough to even use the app. I was also surprised by all the options available. Again, most apps I can not use due to the rural area I live in, but to have so many options was awesome. The options included different cars, trucks, suvs and even vans. All the vehicles are nice and you can have many options from even the color to WiFi and insurance options! There is also a spot for promotions to possibly get you a discount on your rental! The prices seem like they are average. I have need rented a car and I hope I never have to, so I am assuming the prices are normal range. So anyways nice app within an hour from my rural area with many many options! That’s is very surprising. The app itself is well developed, easy to navigate and use! Well done on this app! So try the app! You might like it also!
Tremendous Shopping experience
by Timothy Geiger on 2018/12/29 15:47
Carla has tremendous customer support and offers a wide variety of vehicle options that simplify the shopping experience. My biggest concern with most car companies is the inconvenience that comes along with obtaining a vehicle. With Carla, this process is streamlined and from the time it takes me to find a vehicle and rent it, I easily save hours. I’m glad an app like this exists and the best part of the app is the personalized customer support from the developers. Sometimes the walk to the car from my airport shuttle can be a bit further than I would like, but it is usually within a reasonable walking distance so I cannot complain. If anything, it would improve the overall experience if the app located cars a tad closer although I have enjoyed all of the features in this app without complaint!
Do not use if you are a US citizen!!
by nataliafrinak on 2021/02/18 15:00
I am a US citizen with a US driver’s license. Last week, I purchased the surprise reservation with the Peace of Mind Protection plan because I am under 25 and I wanted the under 25 fee to be waived from whatever car company I was renting from. When I got to the counter of Hertz at Tampa Airport on Tuesday to show them my reservation through Carla, they were not able to process my rental because I have a US driver’s license and am a US citizen. When I contacted Carla about what specifically happened and asked for a refund to my bank account they took the fee out of, they proceeded to say sorry and that they could only give me a $40 credit to the Carla account I made the reservation through. I told them this is not a viable solution because I legit cannot even use that as a US citizen. I had to remind them that I purchased the peace of mind protection plan with my reservation and that they legally have to give me a full refund to the bank account I purchased the reservation with according to this plan. After I mentioned the legality of the situation, they immediately gave me a refund. All I can say is that do not use this company if you are a US citizen!! Also their customer service needs improvement.
Scam. Edited
by c1ndyp4lmer on 2020/12/07 13:24
My original review is below this edit: This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on the app. They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is. ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.
Don’t use if you don’t have a credit card or good credit
by samm11999 on 2021/01/25 23:34
This was my first time renting a car. I was looking to rent a car for a good price not to expensive, the advertised prices on the app looked pretty good. Because this is my first time renting I didn’t know that some car rental places only except credit cards only so I was unable to pick up the car. I tried again a second time with my friends credit card but her credit card limit was $500 dollars. The app charged her card so it was at $433 and the car price on the app said I only needs to pay $304 so we should have been good but once we were checking the price jumped to $480. So we couldn’t get the car both times. So emailed customer service and they said they were not held reliable if you can’t pick up the car do to low credit score or invalid credit card. But as I’m reading the terms and conditions it says must have a valid ID and a valid CREDIT OR DEBIT CARD. It not say some locations only except credit cards. I also as why the prices did not match up with the app and at the actual location. So now I’m waiting for a response because I’m fed up with this organization. They should put as a disclaimer must do your on research before purchasing a car on our app
DO NOT USE!!!
by KashmereT on 2020/11/23 16:13
Please do not use this app! Read the honest reviews! Just go through the rental company directly! I made a reservation through this app and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see this app lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM THIS APP!!!!
Don’t do it!!!!!
by JPVT18 on 2020/11/18 18:52
I am officially out almost $300 for a rental I never used. Both the app and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion
Very helpful
by xXAbdallahXx on 2021/03/23 22:10
I live in a city where transportation is a necessity and sometimes I might need to leave or have a different situation where I have people visiting in the city and I would need an extra car for a couple of days, the app is very helpful and it is very easy to use and the tinder-type feature is actually quite cool and I like it. It showed me various options from various prices and it was such a comfortable tool. I loved using and exploring the app and I am sure you will too, there is all kinds of cars within your area and you can change the distance based on how far away you can pick up your car, the prices are all decent and there’s always a car available so you wouldn’t have to worry about that. Very awesome and recommend this app to everyone that needs to rent a car.
Awesome service!
by messi069006 on 2019/01/26 04:01
I travel between cities very often, carla made my life more convenient, with carla i didn’t have to worry about paying expensive insurance fees, filling up the gas nor having to wash the car. Once you book the car, you get it on time and the service is beyond what you were expecting, i like how easy it is to get the car as it’s hassle free, and even better once you give it back the staff are reasonable and comprehensive. The price is way cheaper than other car services and the cars are really in an excellent condition.. You will never have to worry if your car broke down in the middle of no where, the inside and outside is brand new and clean always, interior smells good and fresh You guys have redefined car rental , keep up the great work.
FRAUD
by loveejo on 2020/12/17 23:54
This app allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from the app, I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. This app should be deleted. I have reported the company to the Better Business Bureau.
Need improvement
by nothappycustomerrightnow on 2020/02/18 14:14
Rented a car through this app, was promised a certain car, I have the email to prove it. However, I showed up and the rental place said they never receive a specific car rental and I also paid a deposit thinking I don’t have to pay any when I get there. Since the app only told me to bring my license and a credit card to pay. I did bring my car insurance just incase. I was told not only was I not getting the car I booked but they were gonna hold $400 on my card. Now, I’m not that well off and when I plan my vacation I made sure I budget really well so I can spend money and still have some for emergencies. Thank you for wasting my time and money, now I have to find a way to get around.
Complete and Total rip-off. Avoid this App like the plague!
by Angry n Vengeful on 2017/09/09 22:52
I attempted to rent a car through the App. Received no confirmation email. I could not verify the reservation either through the app or wit the rental car company itself. A week before my scheduled trip, I checked the reservation through the app, and I find not only has the vendor changed (from National to Hertz) but the confirmation number has changed and the rental location is no where near the airport. In attempting to cancel the reservation using the app&#39;s own function, I repeatedly get the message that the confirmation number is not valid. And, of course, no customer service phone number and no response to emails. I&#39;m going to make it my mission in life to put these scam artists out of business. Beware Carla. She will take your money and leave you heartbroken! UPDATE I received an email explaining that they had manually cancelled my reservation. Providing no charges appear in my bill, I&#39;ll accept their attempt to mollify me and appreciate the service.
Very Convenient & Useful
by rjpaige1087 on 2019/01/23 16:33
Super convenient app when you need to rent a car fast and with minimal headaches this is the app for you! I have yet to have any issues and there is no nagging or annoying notifications. With an accurate selection of vehicles and a wide verity of providers some I’ve herd of some I haven’t renting a car could not be any easier. I will be sharing this app with my family and friends. Incredibly easy to use user interface bug free and flawless performance. I will be using again to rent my car next week for my yearly trip to Portland Oregon. Has many useful features Like integration with Siri the ability to rent a car on the go from virtually anywhere on the planet could not be more straight forward!!!
Fastest car rental
by m tell on 2020/02/26 00:49
When you travel a lot taxi expenses add up and become way more than it’s actually worth and at that point, you should just rent a car. That’s why I really love Carla it makes it super easy for me to just pickup and drop off whenever it’s convent for me. I love the easy to use convent app and the low prices. The swiping yes or no for a car is a fun new feature that I really do appreciate when choosing my car. I’ve never had any problems with Carla and their customer service is amazing when I needed to change a few things I definitely recommend them if you’re a frequent traveler like me and even if not. Definitely the cheapest and definitely the best.
I’ve had good luck
by Imkimduh on 2018/08/04 15:30
I’ve had good luck with Carla in the past, all car rentals have gone smoothly, no issues with getting a car at the various airports we’ve rented from. I even booked for the wrong airport one time and was allowed to cancel the reservation with no issues. My reason for four stars is because the “total” part of the “advertisement” used to be the grand total at the end of everything and now it’s not. For example, when it shows the car, it says “$212 total” but when I click on that car to select it, the payment page shows “pay now: $212// pay at counter: $87// total: $303”. Maybe it’s just me with my first world problems but I guess I don’t understand why it’s like this, if it says total in the beginning, that should be the total at the end.
Would not recommend
by Baaaaaarbbbbb on 2021/02/24 22:33
I used this app to book a car rental the other day. I entered my credit card and paid the fee to reserve the car and all was accepted and confirmed. I take an Uber to the facility where the car is, when I get there, I’m told they can’t accept my credit card because they just aren’t accepting chase or chime credit credit cards at the moment. Carla would not refund the initial $60 I put out, which the car rental company informed me I had to get back from the third party booking company (Carla). I was completely inconvenienced. I ended up try to book again with them and chose enterprise instead, I booked in a town near me and made sure in the app. Confirmation email informs me the rental caf is in Michigan even though I booked a car in cherry hill, which is definitely what the app said. Another unrefundable amount. I now have credits sitting in the Carla app that I’m not using because I don’t trust this company to ever give it another shot.
Thief, Unprofessional, Full of carp, and BIG SCAMMERS
by JACKMEHA on 2020/09/01 14:16
So I made a reservation begin of August three weeks later two days before my vacation I was told that my reservation was cancelled “due to the rental company didn’t respond back to them” it was odd at first so I called up the rental company that I was supposed to pick up the from, they told me that my reservation was from Carla not from them. I was upset, so I made another reservation the same day whatcha the next day I was told it was cancelled with the same bs excuses. I called up the same rental company and they told me my “ reservation” was active. This is when it got more odd and bs email Carla and they gave me more BS excuses of my reservations being cancelled and not refunding my money from both reservations with more bs excuses that didn’t really made no sense saying it was their policy?? But I haven’t even receive the vehicle in the first place because I was told both reservation was canceled. Overall don’t use this app everyone.
Just great
by sarupu on 2018/12/14 09:30
I need to fly regularly because of my job, and sometimes I need a car in a foreign city. Since I discovered Carla, it&#39;s been really easy and convenient to pick cars. I don&#39;t need to wait in lines anymore, I&#39;m not being bullied by salesmen at counters, I&#39;m not forced into buying extras I don&#39;t really need anymore. Carla is really transparent in their rental experience. I freely pick the car I want, and can refuse any extras without being bothered by scare-tactics they employ at rental counters. Just once I had a problem with a car from Carla, a minor accident, and Caroline was kind enough to call the insurance people for me as I had no idea what to do. I must have used it 7-8 times since I discovered it. Just great!
Best car rental app!
by taylorlikespie on 2021/02/18 01:18
Carla is one of the best car rental service applications on the market. Carla’s user-friendly interface makes it easy to find the best possible car to rent. Carla searches through multiple sites to find the best car rental deals in the areas you are searching for. To search for cars to rent, simply choose your pickup and drop off location, date, and time. Click “search for cars”, and you will get to choose from multiple cars in different rental locations around the city of your choice. I especially like the app’s swipe left or right feature that lets you decide which car is perfect for you.
Great Car Rental App
by jeremyqwerty46 on 2019/01/15 16:43
Overall, I am well pleased with my experience with both installing and registering for a car rental. There were a great selection of car availabilities in multiple locations around my area. The customer service was also incredible; they reached out to me even before I completed the car registration. They were very polite and professional. The experience was much better than typical experiences with large companies such as Hertz and Enterprise. My first car rental experience from Carla has been perfect so far and I have no complaints. I would recommend this app to anyone looking for competitive rates on car rentals.
Stay away
by Exfix on 2021/03/08 21:36
My last reservation through Carla was a disaster. I reserved through Hertz and when I got to the counter I was told it was an international only rate and it would therefore be canceled. They were already low on cars and so the rate was nearly 4 times what I had reserved. Because we were in a hurry and also because other car rental companies appeared to have the same problem of overbooking we had to take that reservation. The time before that we reserved with a company called green motion which does not accept Pure insurance among many other kinds. It is a complete rip off as two other people in the office had the exact same problem with popular commercially available insurances. They then sell you their product which was more expensive than the rental itself. After these two experiences with Carla I will not be using again.
Scam and fraud do not rent
by do not use these thieves on 2019/10/13 15:57
I rented a car for my recent trip to Boston. I got to the hertz counter and was told that a reservation did not exist and I was the third person that day with the same situation from Carla. He went as far as to tell me hertz did not even have the rate that was confirmed for me and that they had been sold out so Carla completely made up the reservation. On Expedia and orbitz no cars were available so I went counter to counter to fins a res. 2 day rental from dollar was $850 And finally found a $300 rental from Avis. If I had booked when Carla had booked my fraudulent reservation it was $29 a day. These people are thieves and should be arrested.
This company has the worst customer service I’ve ever experienced
by AllyRoseJ on 2020/09/29 18:26
I was excited to try Carla because I need to rent cars frequently for work. I am extremely disappointed because they apparently think it’s okay to charge you twice for insurance. The rental company did not recognize the app, and charged me for the insurance on the car after I had already purchased it through Carla. I was never told that I had bought the insurance twice, and when I tried appealing to Carla with proof that I had already purchased it, they were very rude. They wouldn’t refund me for the insurance and have lost a regular customer of their service which is worth a lot more. Don’t waste your time on them and just book with the car company directly. I have never experienced such rude and dismissive treatment from a company when the mistake wasn’t even on my end.
Customer service was awful
by Ray Shalom on 2020/08/31 11:11
I used Carla for the first and last time last week. Long story short, I paid my deposit to the app AFTER making sure I had all required documents to pick up the car from enterprise. Upon my arrival, I was told that I couldn’t pick up my car because at the time I had a paper id from the MVA awaiting my real id in the mail. Unbeknownst to me, enterprise has upgraded their system (thanks to covid) and now uses an id scanner. Because of this, they could not receive my paper id as valid because it could not go into the machine and there was no way to input it manually. I reached out to Carla with this information in full detail and they continue to deny me a refund and furthermore was not kind nor did they offer me some other sort of accommodation. I would leave zero stars if I could. Worst app ever. Stick to turo and Zipcar.
Awesome support & Local companies
by lisa-carol on 2017/10/04 14:01
I love Carla because of two main features - personalized customer support &amp; local car rental companies. I planned a road trip in Europe this summer. I rented many cars in US yet I didn&#39;t know much about driving in Europe. Laura helped me out with my endless questions. She even made recommendations based on her personal experience. I reserved a fullsize SUV for the price of a midsize car. Couldn&#39;t have been better. It&#39;s great to see local car rental companies on the app. I always want to support local businesses. I can easily access to local companies and lower prices. Sometimes, there are unbelievable prices. I will make my rating 5 stars when there are more local companies. :)
GREAT ADDITION TO THE APP STORE
by INFORMATIVE AND ENCOURAGING on 2019/05/02 09:19
Kudos for the developers of this app. It’s not only very easy to use but it’s also very informational as well. Living in a city such as New York , I think that we all can potentially understand the stresses that even the most mundane tasks can cause. Not only does app allows you to check multiple sites all in one place , the prices are listed clearly , and if at any point in time you need any assistance , customer service is some of the best that I’ve experienced. This app is just great. Thank You for making even the smallest detail that could be potentially looked over one of the most important. AMAZING !
Beautifully Designed
by Apier56 on 2019/01/26 03:53
Carla is a very well designed app that allows easy car rental searches with very simplistic pick up and drop off services. I have had my fair share of terrible car rental services both online and in person and this by far is one of the best that I have come across. The low prices are also a big pointer for me as it makes getting a car affordable for those on a pinch or for people looking to save a few extra bucks. I highly recommend this to parents also as the carseat feature is a big plus and one less thing to worry about!
Absolute scam. Was almost out $140 until I threatened to get my lawyer involved.
by hhonchh on 2021/01/15 19:46
The app is set up horribly, and I put in my age and it showed me listings where they would accept my age (so it said). I get to the place and they refuse to rent to me, not only am I stuck in florida with no uber or lyfts around, I had to walk 5 MILES just to get to a place where my friends were able to meet up with us at. The whole trip we had 14 people with 1 car due to carla’s awful app. So so write a ticket trying to get my money back, and at first they refuse to even pay me back! After arguing they offered an app credit not even a refund. That’s when I got mad and threatened to get a lawyer involved, only then did they refund the money. This company is corrupt and a scam. I will make sure to never let any of my friends or family use this app.
Car rental simplified
by RJ Paltridge on 2019/10/31 03:29
I never thought booking and renting a car could be so easy! I absolutely love Carla. I have so many choices of different cars and they have all the major carriers and some I’ve never herd of. It’s so easy to use you can literally book a rental anywhere anytime. I’ve used Carla many times and never not even once have I had any issues and to top it off it’s not like most car rental apps it has no imposing advertising or annoying notifications. For me Carla is all I need they literally have thought of everything. 100% recommended!
Never received rental, credit, or refund.
by ChaseBurgers on 2020/11/03 02:30
I recently booked through Carla and when I went to pick up my vehicle there was no reservation made and no credit given after I paid $80 prior to going to pick it up. Upon attempting to contact customer service I was never given a response or helped in any way shape or form. I’m now out $80 plus the other $120 I had to pay to rent the vehicle I supposedly had already rented. I don’t know how there are 7,000+ reviews here and how they still have a 5-star rating because this was an awful experience.
Time Saver!
by MD779041 on 2019/03/21 19:37
As a frequent traveler, finding an app that would ensure the best deal before my arrival was a challenge. I would book a vehicle and often receive additional fees. Having an app that can broker the best rate amongst the many companies available at my destination saves me so much time. With a swipe of a finger, the Carla App allows users to quickly sort and identify the best selection for your budget. In all, the sleek features, consolidated deals and most importantly the time you save make renting your next vehicle effortless. Check out the Carla Car Rental App today!
Just rent a car from an actual car rental company
by Confid. Review on 2020/03/17 13:20
I rented a car from 9am-4pm, but because it went over 24 hours I had to pay for two days, understandable. However, they need to improve that under 25 age button, because when people get to check out they’re budgeting off the price quoted. I was quoted $122, ended up paying $309 because when I got to the car rental place the under age fee was $72/day plus tax. Then on top of that my credit card fee shows the full payment from the rental car company, the deposit to this company. I glad other people had a good experience, but to save time and confusion for myself I’ll just remove the middle man.
Easy!
by lovebugstarr on 2020/05/17 23:43
Really great app. So happy I found this little hidden gem. There are other apps out there that offer car rentals, but this one did all the hard work for me. T compared pricing for car rentals in my area and was able to availability for cars on short notice. It made a stressful situation easy for me and saved me a ton of money during this time of need. I’m glad I took some time to read reviews and do my research. Thank you to the developers for creating such a great app and helping me. The best car rental comparing app! I will be using this on my next vacay.
Do EVER BOOK 3rd Party
by Cynthia Mo on 2020/08/15 00:55
Nothing but broken promises with this application if I can give it zero stars I would give it that I made a reservation and I canceled within the designated time and I’m back-and-forth it’s almost bee three weeks I’m getting no help with my refund and nobody’s been able to help me. My issue is this why was I able to make a reservation at a pick up time of 10 PM at the location when clearly I arrive there at the counter and that place is closed right there should’ve been a stop if the business hours and they close at 9 PM or so and I’m allowed to make a reservation at 10 there should be somebody at that counter to attend me and now I’m asking for a refund and I cannot get a hold of anybody with this waste of time application don’t make reservations there beware
This app scammed me for 200$!
by these people r scammers on 2020/06/26 18:03
After getting in an accident and totaling my vehicle I downloaded this app for a rental, when I saw they had good prices I jumped to make a reservation for the next morning! Only to realize I wouldnt be able to make it to the pick up the car because my ride was busy. So not even an hour after making the reservation i tried repeatedly to change the reservation but to no avail! So I cancelled the order (again within an hour or so of placing it) which was a 200$ Charge, It has been a week at least and I still have not received any service or a refund at all!!! This app just took my money and did not give me any service whatsoever!! So now I am stuck without a vehicle and down 200$! These people are scammers and I want my money back!
Exactly what I needed
by Vee. x on 2020/09/11 20:24
I had never heard of this app before and recently decided to go to California for my 24th birthday. With COVID and everything, I didn’t want to rely much on public transportation and I also wanted to see everything on my time. I looked everywhere online to find good deals and there was a ton of good ones but because of my age, it was a lot of fees added, with Carla, some of those fees were waived and it specifically showed me which cars had no under age fee attached. I had a few questions as well- Joel went above and beyond.
App needs a little tweaking for clarity
by Nofrieges on 2018/10/29 20:36
Great concept and easy to use. Started very smoothly but the pick up location was about about 30 miles from the anticipated site so had to shuttle back to airport and take train then walk about a mile to the actual pick up site. The extra travel made me two hours late to the actual pick up location which required I pay for the next available size car. The rest of the experience was great. Good price, etc.... I’ll definitely give Carla another chance.
Top notch service
by travelbloggersarah on 2018/01/13 14:02
Pretty fast and simple car rental app to save your hard earned dollars. I would say clean to describe Carla. You can see all the car rental companies at discounted rates. No unnecessary information, just focusing on the vital stuff. No already checked boxes as well so that you don&#39;t end up with optional services. I love that they show the total for my trip. It is much easier to compare. I don&#39;t appreciate other websites, apps showing just the rental charge and then adding all types of fees making your total 2x.
Don’t waste Your time.
by Gatorsdogs on 2018/02/22 17:11
In the app there is an option to click... the under 25 option so of course I clicked it because I’m only 24. The issue is that when I went to pick up my rental that was advertised as $260 with my “age option” in mind is was actually going cost me over $600 for the rental because....well I’m not 25. This option should display some sort of indication of having to pay such a substantial amount of money if you are under the age of 25 and instead of notifying their customer of that I got charged the stupid $2.59 reservation fee plus I drove over there to not get a rental car. This is a very misleading app what’s the under 25 button there For anyway? It didn’t help me or notify me of any additional costs exceeding the actual price of the rental!
They made my reservation for a car in the wrong country
by NovaPAiNE on 2021/02/22 13:45
I made a reservation for a car in Midtown Manhattan in New York City. Carla confirmed the correct location via email and in app. I later received an email from the rental place Carla booked (Avis) and the reservation was for Nova Scotia Canada. I contacted Carla to get the reservation fixed and they emailed me later that day and offered another reservation for the same date/time but at $10-$12 more expensive. Unfortunately, at this point, I was had already booked a reservation with another service because I needed the rental car for the following morning. So I asked Carla for a refund which they issued. I would trust this app more if: - Mistakes like this didn&#39;t happen. - If they caught the mistake on their own and fixed it days before the reservation date. - Or if they had an easier way for you to contact them like phone or live chat. Email support isn’t the most effective or reassuring method for communication when you’re trying to get mistakes like these fixed in a timely manner.
Carla car rental
by Sandra2023 on 2021/02/15 13:39
I DO NOT USE THIS APP THEY WILL STEAL YOUR MONEY. I downloaded the app and rented a car from February 7 through the 12, the vendor was Alamo at Fort Lauderdale airport. I went to the airport on the 7, picked up my car and all was well . Until I decided to have my cousin download the app and rent a car . When she got to the airport Alamo refused to honor the reservation and say they didn’t have a car . My cousin went in the app and cancelled that was I. February 9. She had paid for the no hassle fee. Since that day numerous emails were sent to Carla and she has not received her money back. Carla has a phone number that’s picked up by an answering machine . So absolutely not I do not recommend this app. And I am still trying to get my money back . DO NOT USE THIS APP THEY WILL STEAL YOUR MONEY
Reliable service, great prices
by Citymoonest on 2020/06/04 23:40
I didn’t know what to expect given it was my first time renting with them. Got a really good deal much cheaper than other apps. I then had to make changes last minute and they were very helpful. They even upgraded me to a better car. This app seems to have more options for my neighborhood than other apps out there. Bonus points that I was able to reach them within minutes without any trouble. Shout out to Joel who was super helpful!
Save Yourself the Time
by xXmRs.wAyXx on 2020/07/20 13:52
Don’t even bother. I scheduled a rental, it was cancelled. I rescheduled another and ultimately out of paranoia, called Enterprise (the rental agency) to confirm and they had no record of my reservation. I cancelled with Carla and booked with Enterprise directly. If I hadn’t called when I did, I don’t think I would’ve had a car waiting for me. They didn’t even send me the location for pickup. I’m sure there are some people who have had positive experiences but the customer service was lacking (I tried calling and every time there were no representatives and never received any responses inquiring about the first reservation they cancelled). I will be watching my credit card like a hawk and hope other people trust reviews unlike myself.
Easy to use
by AimeCip on 2018/12/29 13:19
I’m a big fan of supporting smaller apps so when I saw this one I had to try it. It’s extremely easy to use. I love how it shows the map of where you’d like to pick up. And how the show the cars available is pretty neat. Its of like slide cards. Sometimes with other car rental searches they don’t have the cars available even though they show up. That’s Not a problem with this app. It shows all available companies that you can think of and the details of each car. It’s worth getting this app even if to try it out.
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All Versions
4.0
10,737 total
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9,091
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678
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223
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100
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Current Version (4.4.2)
4.0
10,434 total
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8,876
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646
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215
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96
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601
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