Screenshots
Keyword Volume Hits KEI Rank
genie
38.37
10
1
gem
10.40
6
1
gems
14.59
2
gems and candy
118
2
game genies
0.00
1
genies games
124
1
1
genies and gems
6.0 K
1
genie and gems
442
1
genies gems
76.83
1
Search Visibility
App name
Genies & gems: Puzzle & Quests
Description
Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & gems,  the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & gems and begin your magical journey today! Already loving Genies & gems? Like us on Facebook to get the latest news on new levels, content and features. https://www.facebook.com/GeniesandGems/ Follow us on Instagram: @geniesandgems In an effort to support the capabilities of newer iOS devices, Genies & gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game!   (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & gems what a great game to play, thanks guys. (5 STARS)   Just love the game.  It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS)
FREEZES
by 001812 on 2020/07/07 16:33
Keeps freezing on me after last update.
Greedy greedy greedy
by jake18066 on 2020/07/05 06:18
You raised your prices??!? YOUR GREED IS ASTOUNDING. I’ll never spend another penny in this app. Try giving your customers a break
Plays fine on my iPhone.
by Renesundvall on 2020/06/23 14:31
I love, love this game! I wish it would let me play it! I counted tonight how many times I've had videos to watch for free stuff/extra moves and other extras I was going to get.extra time, etc..ALL cutting out and going to home page. 15! FIFTEEN TIMES! It's been going on for two weeks, I'm just finally fed up! UPDATE! I have no problems with it on my iPhone, so I guess my iPad is too old and not updating anymore! Sorry for the upper review.
??
by mc19783246799 on 2020/06/23 07:32
My reviews don’t even post. This is a scam of a game.
Cute and fun!
by my hot pan on 2020/06/21 18:09
Love this game. Fun to play and I love the cute little puppy.
Frisky
by Phattas on 2020/06/15 03:46
Great Game
Poor game
by Thetazva on 2020/06/13 14:14
Game will not open, have tried numerous times, it starts and then goes to the home screen of my iPad. Poorly designed software.
Different!!!!!
by cmgplfjppmejF on 2020/06/13 00:11
💁🎶😷
Fun Game
by jrannie j on 2020/06/11 18:49
Enjoy playing this game
Keep getting error message
by Caroline's Tablet on 2020/06/09 22:46
Since you updated keep getting error message and game goes off! Was a great game and enjoyed until this latest update! Please fix it lost all my chances because of this!
What is wring with this game
by ftfrwtrt on 2020/06/09 08:21
I have been playing this game for a very long time and I really like it, but It has several glitches that need to be addressed. There is one mode in the race to riches that once I get to one point, it no longer records my progress. I have installed and uninstalled several times but once I get to a certain level it just doesn’t record progress or give the rewards promised. Also, sometimes it doesn’t let me make certain combinations. I wish someone would fix this.
If there is 0 star I will give to this game
by 123life on 2020/06/08 04:51
There is on.y certain level you can get and they ask you to give a good review. After that, you are stuck on a level that it won’t give you any way to proceed until you buy! Rip offs!
Scam - Don’t Bother
by justd103 on 2020/06/07 15:19
It’s not a game if it’s impossible to win. Seems unusual that I wrote three bad reviews, and NONE of them are showing up. I reached Level 3032, and it’s impossible to win because there are NO paws on the board. I sent screenshots to Customer Service proving that NO paws were on the board the last 15 moves. That’s impossible to win! Customer Service told me to buy more boosters, and the Developers refuse to fix it. Oh wait... I stand corrected... they already “fixed” it - so that you don’t win and start buying boosters. Pure greed. Unethical tactics. You should be ashamed of yourselves.
Well made, but...
by Dr Clyburn on 2020/06/01 22:23
It is well made but it won’t take you long to realize it’s just another match-3 cash grab where the developers have stacked the deck against you.
Fun, but bugs getting to be too much
by ManyRan on 2020/05/31 05:47
I’ve been playing for a few years, and the occasional bug was tolerable. But lately the bugs slipping through are getting to be unreasonable. The worst is when “special” gems refuse to match with others of the same color. I mean, that’s a basic feature of the game, broken. This has been going on for months, so fixing bugs doesn’t seem to be a priority.
Fun Fun Fun!!
by jimmy cracked cornhole on 2020/05/30 13:49
This has become my favorite game! I love the challenges as well as the many chances to make it to the next level. It’s my go to game when most other games make you wait days sometimes to keep playing. I’m over 4000 levels and it’s getting more challenging with each level but that’s what I love! Great job with this game!!
Too much time for a life
by jesjaywill on 2020/05/30 11:34
I love this game I’m on level 3660 that’s how much I luv it lol but can you bring down the amount of time for another life 25 minutes is a lot
Pay to Win Game
by MorganWheeler on 2020/05/28 09:40
Once you reach a certain level it’s impossible to pass
Love the game, BUT...
by NoppNopp on 2020/05/19 23:32
I had almost 5 hrs of free play, and the game has been FROZEN FOR HOURS. What’s the point of earning free play when you are not allowed to use it???
Great game
by Eightball#1 on 2020/05/19 20:52
Fun to play
Genies and Gems:
by suster lu on 2020/05/15 22:55
Definitely five stars ⭐️ ⭐️⭐️⭐️⭐️ this game is so fun, frustrating, and rewarding. I can’t wait to get to the next level! I’m on level twenty - one already! I love this game and hope it finally gets to five stars! For other people’s reviews, I mean.
Fun but
by NoneGram on 2020/05/15 21:16
I don’t think it fair that paws are lost because of the gel blobs being in the pathway. Paws should be applied no matter when they get to the fox. This has been an ongoing annoyance with this game, and continues to be.
App crashing
by Elicena on 2020/05/14 01:27
I have been trying to play all day and the app keeps closing. What is going on? I have missed hours if unlimited lives.
Fun
by hiuseboat on 2020/05/11 01:52
Fun game
Can’t afford to play
by Chaletgold on 2020/05/10 23:33
I really liked this game. I played the older version. But the new version gets costly right away. $20+ a day is too much to spend playing a “free” game. It is a shame developers don’t just want to make a profit, but want to make a fortune. So long Jenni; I won’t be back.
Glitches and crashes
by Lolerloo on 2020/05/09 13:39
Keeps crashing. I’m on level 2488. I love this game but now it’s got too many problems.
A lot of .Fun
by Skygirl43 on 2020/05/09 06:44
Love the visual experience of winning a new llevel.
Generous!!!
by Blue4you! on 2020/05/09 03:31
This game is one of the best values out there. Lots of free bomb and tools. Plus lots of free play during Covid. Thanks so much!!!!! Much better than Playrix games.
Bugs
by Git~Er~Done on 2020/05/06 08:31
There must be a bug since the update cause when I reach the end of the road and play the bonus levels my iPad just keeps losing the app when I disconnect from Facebook and close the app restart the app sign in to Facebook it works for about 2-3 lives and kicks me out again and I have to start back on tier 1 and that’s ignoring please fix this if you can
Bug!!!
by Worst5678 on 2020/05/06 00:55
Whenever you start purchasing coins, and use those coins for few times and keep some for later on, the amount you disappears without even using them, either a bug or something else is happening, and the problem is that youll still need to buy more coins sometimes
Awesome
by BeautifulOne on 2020/05/05 21:41
Great games, it's not the one that I had selected to download.
Fun game!
by songbirduvsc on 2020/05/05 21:24
I really like the Rewards and variety! Just need to do vary or change up the music background.
Genies and Gems
by cathie rn on 2020/05/04 22:11
So done with this game. Have been on level 32 for9 months. Going to delete it
Why do I still play?
by Kenaja on 2020/05/01 03:44
Rewards are a joke. How about giving something other than another hour of play. You can only play so many hours a day. Not much chance of collecting boosters. Coins? Be willing to shell out the money. Consider making the daily spinner worth while. Rethink the snakes. They make this game miserable. CG
Really fun!
by yetanothereviewer on 2020/04/28 18:16
Played about 6 weeks until it seemed like I couldn’t go forward without purchases and deleted. Would’ve bought the game outright, but the slot machine model with no chance of payout isn’t my thing. Entertaining while it lasted!
No more fun
by you guys are worthless on 2020/04/23 03:56
Still waiting for a response from you guys. Why did you guys change the way to earn stars? Give a good reason why you can’t go back and try and earn the 3 stars like you used to. I may as well delete this game. I wish that it would go back to the way it used to be
Hours of Fun
by Peter415333 on 2020/04/22 21:33
I love this game and can play it for hours. My only wish is that once you finish all the levels, and you go back and replay the levels that you only got one star on, you can’t get two or three stars, no matter how many points you get.
I love this game and I love that it has a Genies and Gems as the name
by ChacetheAce121711 on 2020/04/18 21:02
By,Chace
progress problem
by Ingvay on 2020/04/13 20:48
I’ve been playing the game for 3 years i reach level 800 and i logged in with my Facebook account but when I changed my device and downloaded the game again and off course I logged in with my same Facebook account they told me logged in successfully and progress updated but i’m still in level 1 and no progress update .. any help ?
Money pit
by Grxclausen on 2020/04/12 03:05
This game just isn’t fun after awhile. They try to sucker you in to buying boosters so you can advance in their “free” game.
Cheats
by nikkidarlin on 2020/04/07 02:15
Why do the butterfly go to s a space that don’t need especially if it’s the last gold bar the butterfly goes to an irrelevant space uninstalling for the 2nd time
Problem
by Oletus on 2020/04/02 07:15
The game freeze all of the time even if you passed the level it can freeze and you have to try it again and again it’s disaster
Gems
by stannerstoby on 2020/03/29 14:42
The more you win more it won’t let win.. they want you to spend money.. that’s the only you can. Or you just keep playing same game 100 times and then it let you win.. it really gets boring .
Changed the Rules, So Dumb
by Pudgie46f on 2020/03/29 00:33
How dumb can you get. Do not load or play this game. They will alter how it works anytime they feel like it. I was at level 933 and three stars on all levels. It took weeks some times to do as it required both points and ending games with at least 5 moves remaining. Now they changed the rules. You get 3 stars if you win on the first try, 2 if on the second try and 1 if on the 3rd. So this now it’s impossible to get 3 stars in every level. How stupid. It changed the game. I suggest you don’t install this game as they change the rules and you too will be disappointed in the future. I’m quitting this game.
Wiped out my streak
by Midnightoledo on 2020/03/28 09:00
Shuts off between games. Conked out at level 35 3 times and wiped out my "first try" streak. Too many ads/offers/challenges-you-can't-opt-out-of at start up.
Real cheap with rewards
by sunnyroostr on 2020/03/17 21:26
Been playing this game for awhile. I have got to level 1436 and ask myself why I’m still playing this ! It seems like you work so hard to beat a level, accumulating points, sometimes over 100,000 then they just disappear. No coins,no reward. Shouldn’t all those points add up to something ? I could have millions by now, but you offer nothing. What’s the point of scoring if it leads nowhere? Now on level 1528.... are you kidding ? Is this a joke ???? There is no way to get all the keys before running out of moves!!! REALLY???? This game is no longer enjoyable. I quit!!! HAVE A NICE DAY!!!!🤬😡😤🤮
Freezes constantly
by XerveowithKP on 2020/03/17 14:37
I really like this game, but it freezes on me daily. The only option I have at that point is to uninstall it and reinstall it and then I lose my unlimited lives and any progress in competitions (still on the same board though). I contacted support and it took a week to hear back, but the game didn’t notify me of this until a couple weeks later. Reconnected with support and the game froze on me in the midst of communicating with them. Support is willing to give me a one time credit of the 24 hours of unlimited lives I lost, but because this game freezes so often that’s not going to do me much good because it won’t last that long.
哈哈哈哈
by 张裔艳姐姐 on 2020/03/16 00:13
哈哈哈哈哈啊哈哈
Super arcoíris
by THIS GOOD IS SOOO GOOD on 2020/03/12 02:03
Super
Keeps crashing
by Sheryl262 on 2020/03/11 06:22
Enjoy this game, but it keeps crashing.
Love this game!❤️
by Davis dawn on 2020/03/06 00:54
I love this game and I’ve been playing it for a couple of years now and it never gets old.
What happened to the stars/paws?
by Tetsubean on 2020/03/04 23:11
I loved this game but have stopped playing it because it stopped allowing me to achieve three stars...the option just disappeared one day...not sure why or what happened but it has caused me to stop playing. Can you fix it?
Algorithmic control
by Notification failure on 2020/03/03 15:33
Been stuck on level 3976 for 3 months. Coincidence? I think not... every time I play, I instantly go through all my lives in a matter of minutes, then they continuously ask you for money. The algorithm is a controlled software glitch, as in they purposely will not you pass unless you spend money. 3 months again I’ll say it 3 months and still can’t pass it. Now of course they won’t respond back. So it’s pointless. Very sad that I can’t even continue playing it cause of greed.
!Vamos por el tesoro!
by Pricesa Mcds on 2020/02/26 04:31
Estamos llegando a la meta usa tu inteligencia
Gems
by LW102060 on 2020/02/20 12:58
Freezes and I don’t get my rewards or progress. I’m not logging into fb to save progress. Update: was contacted but for the amount of freezing/crashing while watching videos to retrieve a gem was insulting. I didn’t watch to get a butterfly. I watched and my data stolen for gems. This game is still doing the same thing, 4x to be exact since I was half compensated. It’s better I delete the game because it’s not fun anymore and no one has contacted me regarding my email since then.
Best game To me
by Sam100'00'0 on 2020/02/16 15:32
This game is fun
Love this game
by Computeu on 2020/02/14 05:29
I’ve been playing for 4 years and at level 4,165! Addictive yes! Love the ever changing scenery and changing options. Try it! 😎👍🏻
Best Match Game
by juwels412 on 2020/02/10 22:32
Of all the match 3 games I have played this one is the best!!! Lots of fun to play and easy to get rewards for continued play!!!! Forget the rest and play the best!!!
Treasure chest
by @@***%#@ on 2020/02/09 16:38
I think I play pretty well. But now there is a changed in the program. When you reach a treasure chest now the only thing you win is time, no items. So it is not as fun as it used to be. Same thing with the extra spins. 95% of the time it lands on time NOT items........BOOORRR.......ING!
BOYCOTT THIS GAME!
by deb1vb on 2020/02/08 00:23
It is NOT what is advertised. You’re promised 5 free moves or a booster if you watch a video and then time and again the game freezes up and you lose your supposed reward and game! Absolutely frustrating and there are so many other games to play that deliver. A TOTAL waste of time!
Great game
by 100475 on 2020/02/06 02:39
I play it for too long!
好玩
by jqw999 on 2020/02/05 00:52
我觉得很有挑战性和刺激,是休闲时的好游戏。
Great game but...
by Gelano25 on 2020/01/30 06:27
Lost all my progress and gifts. Now collected gifts don’t register and still show zero gifts.
Fun Game, keeps me busy. And thank you.
by Couch Vegging On My Cell on 2020/01/30 02:59
This game always keeps me busy and it recharges pretty quickly.
Just plain fun
by DIHS05 on 2020/01/29 02:53
This game just popped up. Just plain fun😁
Support DOESN’T exist
by Kirstas on 2020/01/28 23:06
Progress loss and not receiving gifts for 1st place in competitions.
Vicky
by ococoyo on 2020/01/27 22:00
Vicky
G&Gs
by sillynana+7 on 2020/01/27 00:06
Love it hate it!!!
Freeze
by Jgoodfun01 on 2020/01/20 23:06
Game keeps freezing, and knocking me off
All the fun is going away
by patriotgal76 on 2020/01/19 16:11
I’ve been playing this game for years but I’m nearing the end of my rope due to my frustration. The weekend chests, nothing but endless lives and no boosters. Get 10 hours of unlimited lives and nothing else to store in our booster banks. That is just Wrong to do. We need boosters a lot with this game so bring that back instead of giving us countless hours of endless lives bc guess what, we can’t play for 10 hrs straight bc the phones eventually do have to be charged. And this game is a battery drainer so it will be necessary and the daily spin always lands on one hour of lives and not boosters. Also I won 3rd place this last week for jewel collection and received nothing. Complete and total ripoff
Update: Game Cheats You- Old Review: Fun
by Nansee#2 on 2020/01/18 07:08
Update: this game really cheats you. You can strategize all you want but they still control how the gems fall and how quickly you are able to progress. And because things are moving around so quickly, they hope you don’t notice you are being cheated out of your strategic attempts. Old Review: Cute and fun game. When you line up gems and it sets off a chain reaction, its difficult to see what is happening and understanding the patterns for scoring. I don't always know what Or how i am scoring. But it is fun for sure.
Fun
by Teebootz on 2020/01/14 00:15
I’ve been playing this game since about 2011. I don’t like sometimes the game cheats by selecting something else but I do enjoy it
Freezes up
by lw73099 on 2020/01/12 13:12
Quite often I'll be playing a game and it just freezes up and kicks me off making me have to start over.
So much fun to play
by Cattain Unicorn on 2020/01/11 03:42
This game is so much fun to play and so addicting I just can’t stop playing this app hundred percent recommending playing this game 😋😋😋
Crashes
by Quinn2834 on 2020/01/09 00:38
Play this game a lot. Whatever changes they made after the new year causes consistent crashing to the point I may quit
Genies & Gems
by whisperingwind33333 on 2020/01/03 15:47
Love this game but trying to get you to buy too much at higher levels.
Genies & Gems
by Txgrl0000 on 2020/01/02 16:20
This game keeps crashing. This stated today. I deleted it and it still doing it Love the game but makes me not like it
❤️❤️❤️
by DD Wise on 2020/01/02 05:36
Love Genies and Gems!
Gems
by Maddcopper13 on 2020/01/01 04:01
Very fun .... and addictive
Great Fun
by GmommaObama on 2019/12/30 06:36
Fast paced and challenging
Fun Fun Fun
by Linuss Mama on 2019/12/28 17:19
I really enjoy this game I have played on and off for years! A little easier than others but challenging at the same time!!
I💗This Game
by Bella-Larson on 2019/12/27 17:46
This game’s amazing😍 I💗this game
Fun Fun Fun
by babynita1 on 2019/12/23 21:01
I really enjoy playing this game and sometimes get carried away on the time. I have to force myself to stop playing🥰
جميله جدآ جدآ. وممتعه وروعه
by AFS11112 on 2019/12/22 23:22
وانا سعيد جدآ بها
Would like to see what levels people are on
by lyft121 on 2019/12/22 23:07
Would like to see what levels people are on
Awesome game
by YouTube is Awsome on 2019/12/20 14:11
Just the right amount of difficulty even elderly people feel comfortable playing.
Fun and entertaining
by Embong2 on 2019/12/18 20:07
Challenging at different levels. Patience is required to win. Critical thinking required to have the best advantage in the game. Fun game.
Amazing!
by ImAnUnknownPerson:,) on 2019/12/14 17:16
This app is actually really good it gives you positive feedback
Need to be able to win coins
by Auntiedd5 on 2019/12/14 13:13
It’s a cool game just wish they give you coins at times when u pass a board
Freeze
by New Player Rho on 2019/12/13 23:33
I have given this game 5stars but now it keeps freezing up. When I finished last level it froze then lose bonus. Crapola. Just won level then freezes so I lose time and my boosters. About ready to quit and take off my phone
My favorite game!
by brenda jewel on 2019/12/08 19:19
I’m hooked!
Fun plus.
by Grannyj6 on 2019/12/05 07:29
Really enjoy the game!
Fun game
by jcp027 on 2019/12/03 14:22
Fun game but what happened to the daily spin? You guys work amazingly quick. This game is a good stress reliever for me.
Game no longer opening
by njliven on 2019/12/03 01:14
The game quit opening up. I was way over 1000 levels. Not sure exactly which one. The acts like it is opening then while loading it just shuts down.
Best game too expensive to play.
by Humble teacher on 2019/12/02 19:19
Great game but costs too much
Where’s the Daily Prize Wheel?
by Dimedrano on 2019/12/02 02:55
I’ve been busy and unable to play for several days. I came back and the daily prize wheel is gone! What the heck? It’s always been in the upper left corner. Is it somewhere else or gone for good?
Daily spinner
by 82ducks on 2019/11/30 22:06
What happened to the Daily Spinner?????
Bugs in this game
by Allene 221 on 2019/11/30 16:18
I like this game but I use to get the daily spin and now I get nothing. Please tell me how to fix this problem.
Game greedy
by Slibidy on 2019/11/30 13:33
Events are impossible to win without dropping a paycheck. They’ve dropped the long standing “free spinner” forcing purchase of all boosters while still forcing players to watch endless ad videos. The game becomes more un fun with each update. There are better match games whose owners aren’t so greedy.
My Favorite Game until.....
by Conundrumcarol on 2018/03/13 17:49
I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔
Game crashed after winning Level 1748
by Jus1nita on 2018/06/10 07:23
By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.
Please fix the bugs
by crabbynanny on 2019/10/03 13:38
I absolutely love this game!!! I play it every single day all day!!! I had an issue with getting a package I purchased but after 2 days of waiting for support to reply I finally got credited most of what I paid for. I really really enjoy this game but I will not continue to play it if this continues. I have reached level 589 and had won a chest with 2 hours life and a gilded cross. I already had and 1 1/2 of life remaining when I won the chest but when I clicked on the collect button on the chest it bumped me to having five lives took away my 1 1/2 life and didn’t give me my chest. This is the second time this has happened. Please fix the bugs. I don’t want to give up this game but I’m not going to play and not get my rewards. It makes it very boring and not really worth playing.
Plz fix!
by iPad52 on 2017/09/30 00:39
I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks! I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!! Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.
Love this game.
by HcHoney77 on 2018/05/12 13:36
First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
Fun but Scam
by JustmeJam on 2018/05/26 14:12
I never give reviews if it’s not a five start but I have to say... I’m proudly up to level 807 in this fun game. I like it because it’s challenging however they are VERY CHEAP with gifts. I find that you have to do too much to get a simple power up that doesn’t even help you on the difficult boards that much. Other games like Candy Crush, Panda Pop, Words with Friends and even Toon Blast all seem more generous in giving help when it’s needed and for that reason I only give these cheap creators a 3star. Also, I paid $1.99 for some power ups and NEVER RECEIVED THEM although the money was taken from my account. I stopped payment with my creditor and it was fine. Never pay for anything with these guys. I reported and never heard back from anyone. This was months ago! Because of This it seems like they’re a scam company. But overall, The game is fun and challenging. Just don’t buy anything and your fine🙏🏾
Long time player
by Beautys Queen on 2018/11/17 12:33
I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Consumer Fraud-Buyer Beware of Purchasing Packs!
by 98034 on 2019/03/08 09:06
Purchased the starter pack and it did not give an ADDITIONAL 150 gold coins as promised, but nearly an accumulative amount of 150 gold coins, therefor in actuality only received 90 gold coins for the starter pack purchase-Consumer Fraud! Going to message developer for refund. If do not receive refund or lost 60 coins, will be talking with BBB and credit card company to file a complaint of blatant Consumer Fraud, along with bait & switch practices. Also, it would be nice if one receives a bonus for unlimited lives, that the recipient be able to save the unlimited lives time frame for later on when one really needs such a reward. Have seen this option available in many other Match 3 games that have been played & reviewed, so one knows that it is indeed an available option. If the developer could refund or credit the 60 coins lost, the game rating would be gladly raised to 4 stars. Moreover, if the developer makes the saving of bonus timed unlimited lives awards possible to save for later-on use, the Match 3 would actually given a 5+ rating, for as it has the potential to become mind soothing, relatable, and quite fun to play in actuality. In other words, addictive! Although we are not sure if the KamenRider Review Team [KRRT] will get any follow-up/response or consideration from the developer... Cheers, ~KRRT
Odd
by AkKris10 on 2019/03/07 21:10
I have been playing this game for a couple of years. I don’t mind winning time I can’t use, it’s not that big a deal...irritating, but not something that’s a problem. I like having 5 lives, it makes me stop playing and do life stuff. Often there are levels that take me weeks to months to earn three stars. It’s just the way I play. Updates, however, can be frustrating. Not sure if my iPad Air is the only one with this trouble, but I can’t open and play this game after the latest one. The app tries to open and shuts down before the black opening screen vanishes. I open from being online and the same thing happens. I have rebooted more than once. I guess the loss means I need to do chores. But, I will keep trying to access the game!
Magic
by cl433d on 2019/09/20 21:50
I really enjoyed this game. Spent many hours playing it. Then it became so hard that I couldn’t pass a level without buying something to help me pass. It got to the point I was spending $6 or $7 every-time I played. Well I finally gave up and quit playing for about 6 months. I would try every once in a while but i couldn’t move forward with it. Finally the other day I tried and I passed a level. I would get stuck but not forever. I don’t know if the game has been changed but I enjoy playing it again. I’m having fun with it again and I’m glad I tried it again.
Some levels are too hard
by Jamie0424 on 2018/08/12 17:19
I’ve been playing this for a few years. I was stuck on a level for a few months. I had given up and stopped playing, and I finally tried one more time and spent over a week in the daily spinner, and ended up passing. It does get annoying because I have spent a lot of money on this game, and finally stopped spending money because it was almost like cheating. What’s the point in playing a game if you’re going to pay money to pass to the next level. If it stays hard- I will delete the app and find other games to play. This is a fun little game, but the levels need to be changed completely being they are all kind of the same in different stages- which gets boring after awhile when you can’t pass a level.
A bit annoyed by the power-ups.
by Gadldavila on 2018/07/21 04:24
The power-ups you get when you match a certain number of the same jewels don’t have the same effect they used to have. When you match 4 of the same jewels and appears the one that clears a line (horizontally or vertically) it doesn’t actually clear much and this also can happen when you match it with the bright stone (?); it’s supposed to be this big clearing effect, but now it’s just normal. What I’m trying to say is that it’s supposed to be a hand (or as it’s written in the description: a power-up), but it’s not that helpful. Having said that, this game is really good and I think the genie, the fox and the paws are really original. I’m just a bit upset about the power-ups, but I still play it and it’s really good.
This game was my fav!!
by coffeelover5 on 2018/09/23 17:17
I love this game. I have written a review before but things got better. I usually buy the specials and play this game all the time. Recently I was charged for some things I never received. I send support an email and they responded promptly telling me I could get a refund or a credit. Since that email I have received nothing. I have replied 3 times, sent another support ticket and still nothing. So please be careful and look at your bank account for any unknown charges. I hate this happened because this is my favorite game. Update: the developers still will not respond to me. It has now been 2 weeks since they asked me if I would like a refund or credit. So frustrating because this WAS my favorite game.
Review
by MikkiBS on 2018/11/28 03:21
I love this game but I agree with the previous review. I often win an hour or two and lose them because I don’t have the time to play it out. It would be great for if you could add a figure by which players could save their won time or any portion of for an extended period of time. I don’t have the complaint that he has about the credits but I certainly understand the frustration. Players of this game are obviously competitive and winning is important as well as receiving earned credits. I hope you will consider what had been said in these reviews or what is the point of asking for them.
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Please stop asking me to invite people
by Liz Staley on 2018/03/21 21:01
I LOVE this game! It’s seriously my favorite game on my phone and I play it several times a day. However I would really like to be able to stop having it ask me to send invites to my friends! I would pay real money to get that screen to go away permanently. Not only do none of my friends play games like this, but it’s one more annoying screen to click through every time I log in. And if there’s several events going on at once (i.e. Desert Dash, Collection Clash, Three Chests) it takes quite a bit of time to actually get through so I can play.
Addicted!
by moonkid8 on 2018/07/11 05:10
Yep, I admit it… I'm addicted. I love playing it and I'd love to give it five stars but when I open the treasure chests and it says I'm getting 25 coins, they never show up. I could really use those coins. Could you please fix it? Update: ok, The above problem was resolved but now I have a question… Whose bright idea was it to go for a run with the “find the relics”? It really gets boring (to the point where I’m on the verge of quitting) to play the same thing over and over. One of the things I really liked about the game was that there were a lot of different challenges. Eighteen “relics” in a row! Really?
Genies & Gems
by Fleuramour on 2019/09/24 03:03
I enjoy this game and am up to level 652 but noticed after your latest update that we’re missing the race mini game. I enjoy competing against others and trying to get in top 3. I hope that you can bring it back in your next update.I’m now on level 1477. I have paid quite a bit of cash to get to gold level only to find that you knocked me back to silver level because I didn’t beat last level. Nothing has ever been said about losing levels. I’m very unhappy with this development. Also I’m left handed and game seems to me to be skewed to right handed people. Not sure I’ll continue with this game which I really enjoy do to level issues.I’m now in the 1000’s but whenever Vinyard Valley app pops up game freezes. Does anyone read these reviews?
I’d love to give 5 stars but...
by AnGdreams on 2017/12/05 17:58
The game is super fun and addicting and I love the rainbow colors, look & feel of the game but there are some things I don’t like. I’ve spent far too much money to buy coins for 1 extra turn or booster. When it’s on Soaring Streaks gameplay you should go down just one level when you lose or at least down to the lower booster level instead of all the way down. I absolutely HATE the snakes that enter the game around level 500! There is no way to use the rainbow gems when the snake catches them. I honestly loved this game up until the snakes came in. They ruined the game for me. I’ve spent a lot of money playing so hate to see it all go to waste but I think I’m done with this one.
Great game, some ideas
by iamofit on 2017/09/07 12:08
It's a fun game. I have a few suggestions for the developer though. SMART butterflies. It's aggravating when your down to a few moves and you select a butterfly when there's only one bar of gold and it crashes into empty dirt. Why not select which box butterfly hits? Also it'd be supercool to get a diagonal move power up where you can slide a gem diagonally. The snakes are super annoying. Is there a snake removal kit or something? There should be a way to kill them. Also when adding new obstacles like them, add a new benefit too, it keeps it interesting.
Level 826 freezes!
by Jenn_E 129 on 2017/10/17 17:15
I really do love this game. It’s perfect for passing time and I’ve spent more money than I’d like to admit buying coins and boosters. Everything has worked well until I reached level 826. Usually several moves into the level (and always when I’m doing great and it looks like I’m going to clear everything) the game freezes. And it’s not an issue with my phone. I can still pull up game settings, but I can’t make any more moves in the actual game. I’ve lost SO many spinny color wheels and crosses (that i PURCHASED) that I’ve lost count. Please resolve this issue!
Great game
by CrispyBelle on 2018/08/25 16:58
Love the animations. Has all the combos I love from candy crush soda and jelly. Example match four in a square. There is pay options but has daily logs in, quests and competitions to earn bonuses and rewards to keep your levels and combos going. I think I like it more than candy crush to be honest. Great job developers! The genie, magic, paws and treasures just really bring it all together to make you want to keep playing. I pause my PC game I’m playing for 10 to 20 minutes at a time and play this instead. Thank you all so much!
Stop with all the pop ups!
by iPodNewby76 on 2018/05/20 15:56
God Bless America! Stop with all the pop up windows already. The new games are fine, but I don’t want to have to weed my way through four, five or six pop up windows every single time I open the game. Alright already. We re having some camel race for the next three days. It’s not like I can decide not to participate. It’s automatic. So don’t keep telling me that the game is going on. When you e got two games going on at once it becomes absolutely ludicrous. And fix the glitch where the racing camel hooves SFX stays on for the entire time I’m playing the game. It is super, super irritating. I can lose it by turning off the sound but then I lose the other SFX.
Really enjoyed this game until.....
by Picschick on 2018/09/18 03:05
I was obsessed with playing this and played it well coming in third place in my first event and first in my second event. (I pointed out that just so you won’t think I couldn’t play the game without help). I was playing it for hours a day and soon found you reached levels that were impossible to beat without running it a couple of dozen times or spending lots of cash buying boosters. Like far too many other great games in the App Store, the developers greed has pushed me away. I don’t mind playing a game where I need to buy something now and then but I can’t continue to play a game that makes it necessary to buy $6.99 game packs 3 or 4 times a week. I’m deleting this app. Save yourself some frustration and lots of $$$, don’t download it.
Great game, poor customer service
by DawnS. on 2017/10/16 00:13
I was really enjoying this game, but once I got to level 851, the game repeatedly froze after I used a special gem. When I contacted customer service, they basically sent me a copy of steps to follow that are posted on their support site. Of course I had tried those things first, except for disconnecting from Facebook, which is not going to make a difference with this problem. Anyways, I am just going to delete the game. If they want me as a customer, they will find a way to be a little more helpful. I hope lots of people are contacting them with the same issue so that they realize the issue is on their end, not mine.
All the fun is going away
by patriotgal76 on 2020/01/19 16:11
I’ve been playing this game for years but I’m nearing the end of my rope due to my frustration. The weekend chests, nothing but endless lives and no boosters. Get 10 hours of unlimited lives and nothing else to store in our booster banks. That is just Wrong to do. We need boosters a lot with this game so bring that back instead of giving us countless hours of endless lives bc guess what, we can’t play for 10 hrs straight bc the phones eventually do have to be charged. And this game is a battery drainer so it will be necessary and the daily spin always lands on one hour of lives and not boosters. Also I won 3rd place this last week for jewel collection and received nothing. Complete and total ripoff
Cheated out of win. Can't play game if iPad is connected to the Internet.
by Alp0075 on 2017/09/04 00:10
I was cheated out of my win on level 340. This is not the first time this has happened. I love the game but it is very disappointing to have to play a game, win and then not be able to advance. The game closes and then won't reload until I clear cache. The other problem is Internet connection and ability to load the game-this is a no can do. I read your app assistance followed your directions and still have issues.
Don’t reinstall this game when it won’t start
by EmptyDarkOne on 2018/05/27 22:20
Edit: Can you please make the game play slower? There just isn’t enough time to stretch my fingers while waiting for the game icons to stop spinning. I really hate how fast you can swipe in this game. I really shouldn’t be able to make my next move without hesitation. I simply love that the developers thought that making the game slower would make people want to purchase anything. Game would not start on my iPad even after going through the troubleshooting steps. Would only start on airplane mode which is useless if you are connected through Facebook, because then you can’t get or give lives with friends. Had 95 lives and 20 big gems saved up. All gone now. The only thing left is my game progress.
All rigged
by laughingathuuuge on 2017/12/11 23:44
All online games with in purchase options are rigged! I play until I get stuck on levels then delete / do not waste money as once you ever buy on an app they fleece you. Play until you can't advance then move on to a new app. Oh and I especially laugh at how I am so close to finishing a level and they freeze the gems so they don't cascade down after swiping - just a joke it's so obvious how they rig apps. Now after deleting and reinstalling app to see if would stop the "hang up" it took ALL of my boosts. I log in with Facebook which has my progress saved yet they can't save my boosts? Deleted app and won't download again. Going back to reading books and no more online games that try to scam people. Wish I could give it negative stars!
Better than a few years ago
by Focus Linda on 2019/01/09 16:42
When I quite playing a few years ago, I was stuck in the tougher challenges and it also became quite boring. Now, the game is quite a bit more interesting with added characters of encourage. However, I find it discerning when challenged to the camel race, that, no matter how fast I finish a level and without losing while staying in 2nd place, the camel in 1st place jumps 2 to 3 places ahead. I feel this is a shame and should be reviewed when you upgrade your game next time. Otherwise, I truly enjoy the challenges.
The snakes are killing this game
by jason90210 on 2019/01/06 22:38
This game use to be a five star to me because it would relax me with the sounds, but now I am on the levels with the snakes and they are frustrating me. I have a very stressful day to day and I like games that are relaxing. Challenging but relaxing but the way the snake boards are set up is that they will conquer your gems and sometimes you could have the board won if only you could use that gem and that’s frustrating. Kill the snakes off this games. It’s very frustrating to keep having to redo boards because you can’t move the snake to get that one last piece of gold with 10 try’s left.
Disappointed
by Aob1976 on 2017/10/15 18:28
I would have easily given this game 5 stars except I have now lost two opportunities of hour long play because one level continues to freeze and I have to quit ... I can’t go any farther now because of it as well... I submitted a report to them to no avail.. they told me to restart, disconnect from social media none of it has worked ... I also deleted the app and downloaded it again no luck and no help from them. Completely disappointed this was my favorite game.
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Loading issues!
by Angel Si'Dereal on 2017/09/03 02:27
3 stars; mostly because when the levels do decide to load fully then I have fun playing the game. However, the rate at which the levels load is at a snail's pace and usually if it takes a long time then the game automatically closes and I have to try and start over, hoping that my next attempt will be the lucky one so I can play the level. This issue wouldn't be so bad if it happened once in a while but it's nearly every single time for me since I downloaded the app. I do hope this sort of thing is resolved soon or I may have to bid farewell to this game.
Fun!
by Bloomer72 on 2018/03/09 15:47
I am enjoying the game. The only thing I can think that would make it better would be the quest that is done in one life...it could be a little easier to get through the levels. I could never get past level two but was mainly stuck on level one. I know they need to be challenging but it’s very discouraging when I waste all five lives one on level for the entire two days & don’t have coins to get life refills. But other than that it has been a very enjoyable game.
Simple fun with a cute little fox!
by KidzNhorses on 2018/01/29 13:08
I have a very stressful job, and when I want to sit down and relax I want to just play a simple little game and successfully get through the various screens. This cute little game does the trick! I Mabel to see my friends who are playing, which makes me smile, and it’s not too difficult to get through each screen. I think the developers for just creating a simple little game with the cute and happy go lucky little fox to take us on our little adventures
Petty ruins a fun game!
by Texhall on 2019/06/03 18:42
This is actually a fun game. BUT, now the game is geared to give you mainly rewards of only more time, (yippee...insert sarcasm here!) instead of actual, beneficial bonuses. They’ve also added idiotic, supposedly cute snakes that move & cover up good bonuses you’ve earned. Try it.....you’ll agree!! Why? To make it ridiculously hard to achieve levels, and to force you into buying more coins to continue your level play. Petty...and a great way to ruin a clever, potentially fun game!!
Love it but disappointed now!!
by Mom22girls1422 on 2017/12/08 15:25
Have been playing this game for a long time level 1485 and have for the last several weeks received no coins for moving up areas or in treasure boxes. Always use to. Sent an email and was informed that the only way to get coin now if by buying them. Come on....really? You never gave that many coins in the first place and now you take away any chance of earning. I love this game but now that I know you have to buy coins it may not be my favorite anymore. Sorry. Please change. Never been in a game that you couldn’t earn what you could buy.
Decent but not great
by Tyndyl on 2018/07/26 03:32
This is a pretty standard match-3 game. There aren't too many ads like with some free game apps. The biggest problem I have with it is all the "extras" like the "challenges": "Play these limited time exclusive levels for a prize!" etc. It would be fine but you have to tap through as many as SIX pop ups begging you to play the extras and buy the discounted extra lives and connect to Facebook and who knows what before you can FINALLY get to the main screen to play the actual game. Still, it's a good back up for when I'm out of lives on my regular match-3 game.
Was one of my favorite games
by Hapehart on 2018/06/28 10:32
This was one of my favorite games for years and would 5 stars but lately I am getting frustrated with it. I click on it to play and it won’t load the game. It sits frozen on the home screen of the game. It use to do it every once in a while but now it’s all the time. I go three days to a week with it froze and unable to play. I have checked and it’s up to date with the latest update. I earned over 20 hours of free play the last time I was able to play and was unable to use a minute of it. I love this game....Please fix this problem.
They want $
by $ladydi!! on 2019/11/19 18:56
I had this for a couple of years, not playing at times because I couldn’t get by certain levels. Every 3rd level or so is a ‘hard’ level. The truth is that as you progress they are ALL hard. I played one about 40+ times before I got past it. Wrote to the developer, they wouldn’t let me skip it. What they want is for you to spend $. This last level I’ve played at least 20 x and need 3 footprints to finish, but consistently there are only 2. The light has dawned that you will not pass until you spend $. Using the boosters will not help because you only have 2 footprints. I’ve deleted.
Loving this game!
by Mommin' Ain't Easy w/ 3 on 2018/11/15 05:01
I love love love this game! Totally addicted! I am on level 2,900!!! I do wish you could use the extra “free” time at your leisure. I don’t like use it or lose it. I read one of the reviews about the “smart butterfly” where you can choose the jewel you want. There were many times I only had one jewel left and the darn butterfly wiped out dirt! WTH!! Anyhow, you need to hurry up with more levels!!! The screen says coming soon, but when? I had 2 free hours of life and was bummed there were no more levels. Playing the waiting game.
What is wring with this game
by ftfrwtrt on 2020/06/09 08:21
I have been playing this game for a very long time and I really like it, but It has several glitches that need to be addressed. There is one mode in the race to riches that once I get to one point, it no longer records my progress. I have installed and uninstalled several times but once I get to a certain level it just doesn’t record progress or give the rewards promised. Also, sometimes it doesn’t let me make certain combinations. I wish someone would fix this.
Kicked off
by Yooper girl. on 2018/05/18 02:19
Every time I make some moves, I get kicked off. I’m at level 826 and this is so frustrating as I love the game. Going to quit playing until they fix it. If they don’t, I will put my money on other games. Played for two days now and not frozen out once. I think the problem got fixed. Thank you. I now gave it a 5 rating. Update. Now I can’t get the app to load. Having been trying for two days. What is up.
Don’t play if you don’t want to get sucked in
by iTif on 2018/04/13 00:32
I’m embarrassed to say that I think I have a problem, and am addicted to playing this game. I have wasted countless hours playing this game, when I should be doing other things. Latest update has an “intro” of music playing when you head back into the app (like if you switched to check mail or whatever, then headed back to game), even if you have sounds and music switched to off- please fix this- there’s a reason I have the noise turned off.
Fun but expensive
by angied95 on 2017/11/05 14:34
I love playing the game but I have spent money buying extras and when the game stops or has other issues, I have to start over. When I complained I got a generic email mail saying how to fix it. No mention of the money that has been wasted. I replied and they want a screenshot proving I paid for the items. It has been 3 weeks since my initial Support email and I received the request of the screenshot today. Not sure why they can see my profile and look at the upgrades I have purchased. I haven’t experienced this with other apps.
Freezes constantly
by XerveowithKP on 2020/03/17 14:37
I really like this game, but it freezes on me daily. The only option I have at that point is to uninstall it and reinstall it and then I lose my unlimited lives and any progress in competitions (still on the same board though). I contacted support and it took a week to hear back, but the game didn’t notify me of this until a couple weeks later. Reconnected with support and the game froze on me in the midst of communicating with them. Support is willing to give me a one time credit of the 24 hours of unlimited lives I lost, but because this game freezes so often that’s not going to do me much good because it won’t last that long.
Rating Trends
74,41,36,37,34,59,56,62,49,45,34,46,42,67,29,40,35,27,26,62,33,47,28,29,31,41,0,141,40,52,46,49,53,100,96,78,49,61,51,52,57,62,94,60,55,48,51,81,64,40,43,43,44,54,52,62,55,24,28,43,37,67,39,50,35,33,35,30,39,60,42,39,36,33,50,39,66,50,34,37,47,32,43,61,55,32,44,37,32,47
All Versions
4.0
149,465 total
 5
119,492
 4
20,560
 3
6,019
 2
1,353
 1
2,041
Current Version (62.70.108)
4.0
123,544 total
 5
99,267
 4
16,611
 3
5,011
 2
1,080
 1
1,575
Version History
More...
Keyword Volume Hits KEI Rank
genie
38.37
10
1
gem
10.40
6
1
gems
14.59
2
gems and candy
118
2
genies games
124
1
1
genies gems
76.83
1
game genies
0.00
1
genies and gems
6.0 K
1
genie and gems
442
1
the geenee
0.00
the eugenist
0.00
free gems and jewels games
0.00
matching games online
0.00
Screenshots
Keyword Volume Hits KEI Rank
genie
38.37
10
1
gem
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Search Visibility
App name
Genies & gems: Puzzle & Quests
Description
Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & gems,  the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & gems and begin your magical journey today! Already loving Genies & gems? Like us on Facebook to get the latest news on new levels, content and features. https://www.facebook.com/GeniesandGems/ Follow us on Instagram: @geniesandgems In an effort to support the capabilities of newer iOS devices, Genies & gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game!   (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & gems what a great game to play, thanks guys. (5 STARS)   Just love the game.  It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS)
FREEZES
by 001812 on 2020/07/07 16:33
Keeps freezing on me after last update.
Greedy greedy greedy
by jake18066 on 2020/07/05 06:18
You raised your prices??!? YOUR GREED IS ASTOUNDING. I’ll never spend another penny in this app. Try giving your customers a break
Plays fine on my iPhone.
by Renesundvall on 2020/06/23 14:31
I love, love this game! I wish it would let me play it! I counted tonight how many times I've had videos to watch for free stuff/extra moves and other extras I was going to get.extra time, etc..ALL cutting out and going to home page. 15! FIFTEEN TIMES! It's been going on for two weeks, I'm just finally fed up! UPDATE! I have no problems with it on my iPhone, so I guess my iPad is too old and not updating anymore! Sorry for the upper review.
??
by mc19783246799 on 2020/06/23 07:32
My reviews don’t even post. This is a scam of a game.
Cute and fun!
by my hot pan on 2020/06/21 18:09
Love this game. Fun to play and I love the cute little puppy.
Frisky
by Phattas on 2020/06/15 03:46
Great Game
Poor game
by Thetazva on 2020/06/13 14:14
Game will not open, have tried numerous times, it starts and then goes to the home screen of my iPad. Poorly designed software.
Different!!!!!
by cmgplfjppmejF on 2020/06/13 00:11
💁🎶😷
Fun Game
by jrannie j on 2020/06/11 18:49
Enjoy playing this game
Keep getting error message
by Caroline's Tablet on 2020/06/09 22:46
Since you updated keep getting error message and game goes off! Was a great game and enjoyed until this latest update! Please fix it lost all my chances because of this!
What is wring with this game
by ftfrwtrt on 2020/06/09 08:21
I have been playing this game for a very long time and I really like it, but It has several glitches that need to be addressed. There is one mode in the race to riches that once I get to one point, it no longer records my progress. I have installed and uninstalled several times but once I get to a certain level it just doesn’t record progress or give the rewards promised. Also, sometimes it doesn’t let me make certain combinations. I wish someone would fix this.
If there is 0 star I will give to this game
by 123life on 2020/06/08 04:51
There is on.y certain level you can get and they ask you to give a good review. After that, you are stuck on a level that it won’t give you any way to proceed until you buy! Rip offs!
Scam - Don’t Bother
by justd103 on 2020/06/07 15:19
It’s not a game if it’s impossible to win. Seems unusual that I wrote three bad reviews, and NONE of them are showing up. I reached Level 3032, and it’s impossible to win because there are NO paws on the board. I sent screenshots to Customer Service proving that NO paws were on the board the last 15 moves. That’s impossible to win! Customer Service told me to buy more boosters, and the Developers refuse to fix it. Oh wait... I stand corrected... they already “fixed” it - so that you don’t win and start buying boosters. Pure greed. Unethical tactics. You should be ashamed of yourselves.
Well made, but...
by Dr Clyburn on 2020/06/01 22:23
It is well made but it won’t take you long to realize it’s just another match-3 cash grab where the developers have stacked the deck against you.
Fun, but bugs getting to be too much
by ManyRan on 2020/05/31 05:47
I’ve been playing for a few years, and the occasional bug was tolerable. But lately the bugs slipping through are getting to be unreasonable. The worst is when “special” gems refuse to match with others of the same color. I mean, that’s a basic feature of the game, broken. This has been going on for months, so fixing bugs doesn’t seem to be a priority.
Fun Fun Fun!!
by jimmy cracked cornhole on 2020/05/30 13:49
This has become my favorite game! I love the challenges as well as the many chances to make it to the next level. It’s my go to game when most other games make you wait days sometimes to keep playing. I’m over 4000 levels and it’s getting more challenging with each level but that’s what I love! Great job with this game!!
Too much time for a life
by jesjaywill on 2020/05/30 11:34
I love this game I’m on level 3660 that’s how much I luv it lol but can you bring down the amount of time for another life 25 minutes is a lot
Pay to Win Game
by MorganWheeler on 2020/05/28 09:40
Once you reach a certain level it’s impossible to pass
Love the game, BUT...
by NoppNopp on 2020/05/19 23:32
I had almost 5 hrs of free play, and the game has been FROZEN FOR HOURS. What’s the point of earning free play when you are not allowed to use it???
Great game
by Eightball#1 on 2020/05/19 20:52
Fun to play
Genies and Gems:
by suster lu on 2020/05/15 22:55
Definitely five stars ⭐️ ⭐️⭐️⭐️⭐️ this game is so fun, frustrating, and rewarding. I can’t wait to get to the next level! I’m on level twenty - one already! I love this game and hope it finally gets to five stars! For other people’s reviews, I mean.
Fun but
by NoneGram on 2020/05/15 21:16
I don’t think it fair that paws are lost because of the gel blobs being in the pathway. Paws should be applied no matter when they get to the fox. This has been an ongoing annoyance with this game, and continues to be.
App crashing
by Elicena on 2020/05/14 01:27
I have been trying to play all day and the app keeps closing. What is going on? I have missed hours if unlimited lives.
Fun
by hiuseboat on 2020/05/11 01:52
Fun game
Can’t afford to play
by Chaletgold on 2020/05/10 23:33
I really liked this game. I played the older version. But the new version gets costly right away. $20+ a day is too much to spend playing a “free” game. It is a shame developers don’t just want to make a profit, but want to make a fortune. So long Jenni; I won’t be back.
Glitches and crashes
by Lolerloo on 2020/05/09 13:39
Keeps crashing. I’m on level 2488. I love this game but now it’s got too many problems.
A lot of .Fun
by Skygirl43 on 2020/05/09 06:44
Love the visual experience of winning a new llevel.
Generous!!!
by Blue4you! on 2020/05/09 03:31
This game is one of the best values out there. Lots of free bomb and tools. Plus lots of free play during Covid. Thanks so much!!!!! Much better than Playrix games.
Bugs
by Git~Er~Done on 2020/05/06 08:31
There must be a bug since the update cause when I reach the end of the road and play the bonus levels my iPad just keeps losing the app when I disconnect from Facebook and close the app restart the app sign in to Facebook it works for about 2-3 lives and kicks me out again and I have to start back on tier 1 and that’s ignoring please fix this if you can
Bug!!!
by Worst5678 on 2020/05/06 00:55
Whenever you start purchasing coins, and use those coins for few times and keep some for later on, the amount you disappears without even using them, either a bug or something else is happening, and the problem is that youll still need to buy more coins sometimes
Awesome
by BeautifulOne on 2020/05/05 21:41
Great games, it's not the one that I had selected to download.
Fun game!
by songbirduvsc on 2020/05/05 21:24
I really like the Rewards and variety! Just need to do vary or change up the music background.
Genies and Gems
by cathie rn on 2020/05/04 22:11
So done with this game. Have been on level 32 for9 months. Going to delete it
Why do I still play?
by Kenaja on 2020/05/01 03:44
Rewards are a joke. How about giving something other than another hour of play. You can only play so many hours a day. Not much chance of collecting boosters. Coins? Be willing to shell out the money. Consider making the daily spinner worth while. Rethink the snakes. They make this game miserable. CG
Really fun!
by yetanothereviewer on 2020/04/28 18:16
Played about 6 weeks until it seemed like I couldn’t go forward without purchases and deleted. Would’ve bought the game outright, but the slot machine model with no chance of payout isn’t my thing. Entertaining while it lasted!
No more fun
by you guys are worthless on 2020/04/23 03:56
Still waiting for a response from you guys. Why did you guys change the way to earn stars? Give a good reason why you can’t go back and try and earn the 3 stars like you used to. I may as well delete this game. I wish that it would go back to the way it used to be
Hours of Fun
by Peter415333 on 2020/04/22 21:33
I love this game and can play it for hours. My only wish is that once you finish all the levels, and you go back and replay the levels that you only got one star on, you can’t get two or three stars, no matter how many points you get.
I love this game and I love that it has a Genies and Gems as the name
by ChacetheAce121711 on 2020/04/18 21:02
By,Chace
progress problem
by Ingvay on 2020/04/13 20:48
I’ve been playing the game for 3 years i reach level 800 and i logged in with my Facebook account but when I changed my device and downloaded the game again and off course I logged in with my same Facebook account they told me logged in successfully and progress updated but i’m still in level 1 and no progress update .. any help ?
Money pit
by Grxclausen on 2020/04/12 03:05
This game just isn’t fun after awhile. They try to sucker you in to buying boosters so you can advance in their “free” game.
Cheats
by nikkidarlin on 2020/04/07 02:15
Why do the butterfly go to s a space that don’t need especially if it’s the last gold bar the butterfly goes to an irrelevant space uninstalling for the 2nd time
Problem
by Oletus on 2020/04/02 07:15
The game freeze all of the time even if you passed the level it can freeze and you have to try it again and again it’s disaster
Gems
by stannerstoby on 2020/03/29 14:42
The more you win more it won’t let win.. they want you to spend money.. that’s the only you can. Or you just keep playing same game 100 times and then it let you win.. it really gets boring .
Changed the Rules, So Dumb
by Pudgie46f on 2020/03/29 00:33
How dumb can you get. Do not load or play this game. They will alter how it works anytime they feel like it. I was at level 933 and three stars on all levels. It took weeks some times to do as it required both points and ending games with at least 5 moves remaining. Now they changed the rules. You get 3 stars if you win on the first try, 2 if on the second try and 1 if on the 3rd. So this now it’s impossible to get 3 stars in every level. How stupid. It changed the game. I suggest you don’t install this game as they change the rules and you too will be disappointed in the future. I’m quitting this game.
Wiped out my streak
by Midnightoledo on 2020/03/28 09:00
Shuts off between games. Conked out at level 35 3 times and wiped out my "first try" streak. Too many ads/offers/challenges-you-can't-opt-out-of at start up.
Real cheap with rewards
by sunnyroostr on 2020/03/17 21:26
Been playing this game for awhile. I have got to level 1436 and ask myself why I’m still playing this ! It seems like you work so hard to beat a level, accumulating points, sometimes over 100,000 then they just disappear. No coins,no reward. Shouldn’t all those points add up to something ? I could have millions by now, but you offer nothing. What’s the point of scoring if it leads nowhere? Now on level 1528.... are you kidding ? Is this a joke ???? There is no way to get all the keys before running out of moves!!! REALLY???? This game is no longer enjoyable. I quit!!! HAVE A NICE DAY!!!!🤬😡😤🤮
Freezes constantly
by XerveowithKP on 2020/03/17 14:37
I really like this game, but it freezes on me daily. The only option I have at that point is to uninstall it and reinstall it and then I lose my unlimited lives and any progress in competitions (still on the same board though). I contacted support and it took a week to hear back, but the game didn’t notify me of this until a couple weeks later. Reconnected with support and the game froze on me in the midst of communicating with them. Support is willing to give me a one time credit of the 24 hours of unlimited lives I lost, but because this game freezes so often that’s not going to do me much good because it won’t last that long.
哈哈哈哈
by 张裔艳姐姐 on 2020/03/16 00:13
哈哈哈哈哈啊哈哈
Super arcoíris
by THIS GOOD IS SOOO GOOD on 2020/03/12 02:03
Super
Keeps crashing
by Sheryl262 on 2020/03/11 06:22
Enjoy this game, but it keeps crashing.
Love this game!❤️
by Davis dawn on 2020/03/06 00:54
I love this game and I’ve been playing it for a couple of years now and it never gets old.
What happened to the stars/paws?
by Tetsubean on 2020/03/04 23:11
I loved this game but have stopped playing it because it stopped allowing me to achieve three stars...the option just disappeared one day...not sure why or what happened but it has caused me to stop playing. Can you fix it?
Algorithmic control
by Notification failure on 2020/03/03 15:33
Been stuck on level 3976 for 3 months. Coincidence? I think not... every time I play, I instantly go through all my lives in a matter of minutes, then they continuously ask you for money. The algorithm is a controlled software glitch, as in they purposely will not you pass unless you spend money. 3 months again I’ll say it 3 months and still can’t pass it. Now of course they won’t respond back. So it’s pointless. Very sad that I can’t even continue playing it cause of greed.
!Vamos por el tesoro!
by Pricesa Mcds on 2020/02/26 04:31
Estamos llegando a la meta usa tu inteligencia
Gems
by LW102060 on 2020/02/20 12:58
Freezes and I don’t get my rewards or progress. I’m not logging into fb to save progress. Update: was contacted but for the amount of freezing/crashing while watching videos to retrieve a gem was insulting. I didn’t watch to get a butterfly. I watched and my data stolen for gems. This game is still doing the same thing, 4x to be exact since I was half compensated. It’s better I delete the game because it’s not fun anymore and no one has contacted me regarding my email since then.
Best game To me
by Sam100'00'0 on 2020/02/16 15:32
This game is fun
Love this game
by Computeu on 2020/02/14 05:29
I’ve been playing for 4 years and at level 4,165! Addictive yes! Love the ever changing scenery and changing options. Try it! 😎👍🏻
Best Match Game
by juwels412 on 2020/02/10 22:32
Of all the match 3 games I have played this one is the best!!! Lots of fun to play and easy to get rewards for continued play!!!! Forget the rest and play the best!!!
Treasure chest
by @@***%#@ on 2020/02/09 16:38
I think I play pretty well. But now there is a changed in the program. When you reach a treasure chest now the only thing you win is time, no items. So it is not as fun as it used to be. Same thing with the extra spins. 95% of the time it lands on time NOT items........BOOORRR.......ING!
BOYCOTT THIS GAME!
by deb1vb on 2020/02/08 00:23
It is NOT what is advertised. You’re promised 5 free moves or a booster if you watch a video and then time and again the game freezes up and you lose your supposed reward and game! Absolutely frustrating and there are so many other games to play that deliver. A TOTAL waste of time!
Great game
by 100475 on 2020/02/06 02:39
I play it for too long!
好玩
by jqw999 on 2020/02/05 00:52
我觉得很有挑战性和刺激,是休闲时的好游戏。
Great game but...
by Gelano25 on 2020/01/30 06:27
Lost all my progress and gifts. Now collected gifts don’t register and still show zero gifts.
Fun Game, keeps me busy. And thank you.
by Couch Vegging On My Cell on 2020/01/30 02:59
This game always keeps me busy and it recharges pretty quickly.
Just plain fun
by DIHS05 on 2020/01/29 02:53
This game just popped up. Just plain fun😁
Support DOESN’T exist
by Kirstas on 2020/01/28 23:06
Progress loss and not receiving gifts for 1st place in competitions.
Vicky
by ococoyo on 2020/01/27 22:00
Vicky
G&Gs
by sillynana+7 on 2020/01/27 00:06
Love it hate it!!!
Freeze
by Jgoodfun01 on 2020/01/20 23:06
Game keeps freezing, and knocking me off
All the fun is going away
by patriotgal76 on 2020/01/19 16:11
I’ve been playing this game for years but I’m nearing the end of my rope due to my frustration. The weekend chests, nothing but endless lives and no boosters. Get 10 hours of unlimited lives and nothing else to store in our booster banks. That is just Wrong to do. We need boosters a lot with this game so bring that back instead of giving us countless hours of endless lives bc guess what, we can’t play for 10 hrs straight bc the phones eventually do have to be charged. And this game is a battery drainer so it will be necessary and the daily spin always lands on one hour of lives and not boosters. Also I won 3rd place this last week for jewel collection and received nothing. Complete and total ripoff
Update: Game Cheats You- Old Review: Fun
by Nansee#2 on 2020/01/18 07:08
Update: this game really cheats you. You can strategize all you want but they still control how the gems fall and how quickly you are able to progress. And because things are moving around so quickly, they hope you don’t notice you are being cheated out of your strategic attempts. Old Review: Cute and fun game. When you line up gems and it sets off a chain reaction, its difficult to see what is happening and understanding the patterns for scoring. I don't always know what Or how i am scoring. But it is fun for sure.
Fun
by Teebootz on 2020/01/14 00:15
I’ve been playing this game since about 2011. I don’t like sometimes the game cheats by selecting something else but I do enjoy it
Freezes up
by lw73099 on 2020/01/12 13:12
Quite often I'll be playing a game and it just freezes up and kicks me off making me have to start over.
So much fun to play
by Cattain Unicorn on 2020/01/11 03:42
This game is so much fun to play and so addicting I just can’t stop playing this app hundred percent recommending playing this game 😋😋😋
Crashes
by Quinn2834 on 2020/01/09 00:38
Play this game a lot. Whatever changes they made after the new year causes consistent crashing to the point I may quit
Genies & Gems
by whisperingwind33333 on 2020/01/03 15:47
Love this game but trying to get you to buy too much at higher levels.
Genies & Gems
by Txgrl0000 on 2020/01/02 16:20
This game keeps crashing. This stated today. I deleted it and it still doing it Love the game but makes me not like it
❤️❤️❤️
by DD Wise on 2020/01/02 05:36
Love Genies and Gems!
Gems
by Maddcopper13 on 2020/01/01 04:01
Very fun .... and addictive
Great Fun
by GmommaObama on 2019/12/30 06:36
Fast paced and challenging
Fun Fun Fun
by Linuss Mama on 2019/12/28 17:19
I really enjoy this game I have played on and off for years! A little easier than others but challenging at the same time!!
I💗This Game
by Bella-Larson on 2019/12/27 17:46
This game’s amazing😍 I💗this game
Fun Fun Fun
by babynita1 on 2019/12/23 21:01
I really enjoy playing this game and sometimes get carried away on the time. I have to force myself to stop playing🥰
جميله جدآ جدآ. وممتعه وروعه
by AFS11112 on 2019/12/22 23:22
وانا سعيد جدآ بها
Would like to see what levels people are on
by lyft121 on 2019/12/22 23:07
Would like to see what levels people are on
Awesome game
by YouTube is Awsome on 2019/12/20 14:11
Just the right amount of difficulty even elderly people feel comfortable playing.
Fun and entertaining
by Embong2 on 2019/12/18 20:07
Challenging at different levels. Patience is required to win. Critical thinking required to have the best advantage in the game. Fun game.
Amazing!
by ImAnUnknownPerson:,) on 2019/12/14 17:16
This app is actually really good it gives you positive feedback
Need to be able to win coins
by Auntiedd5 on 2019/12/14 13:13
It’s a cool game just wish they give you coins at times when u pass a board
Freeze
by New Player Rho on 2019/12/13 23:33
I have given this game 5stars but now it keeps freezing up. When I finished last level it froze then lose bonus. Crapola. Just won level then freezes so I lose time and my boosters. About ready to quit and take off my phone
My favorite game!
by brenda jewel on 2019/12/08 19:19
I’m hooked!
Fun plus.
by Grannyj6 on 2019/12/05 07:29
Really enjoy the game!
Fun game
by jcp027 on 2019/12/03 14:22
Fun game but what happened to the daily spin? You guys work amazingly quick. This game is a good stress reliever for me.
Game no longer opening
by njliven on 2019/12/03 01:14
The game quit opening up. I was way over 1000 levels. Not sure exactly which one. The acts like it is opening then while loading it just shuts down.
Best game too expensive to play.
by Humble teacher on 2019/12/02 19:19
Great game but costs too much
Where’s the Daily Prize Wheel?
by Dimedrano on 2019/12/02 02:55
I’ve been busy and unable to play for several days. I came back and the daily prize wheel is gone! What the heck? It’s always been in the upper left corner. Is it somewhere else or gone for good?
Daily spinner
by 82ducks on 2019/11/30 22:06
What happened to the Daily Spinner?????
Bugs in this game
by Allene 221 on 2019/11/30 16:18
I like this game but I use to get the daily spin and now I get nothing. Please tell me how to fix this problem.
Game greedy
by Slibidy on 2019/11/30 13:33
Events are impossible to win without dropping a paycheck. They’ve dropped the long standing “free spinner” forcing purchase of all boosters while still forcing players to watch endless ad videos. The game becomes more un fun with each update. There are better match games whose owners aren’t so greedy.
My Favorite Game until.....
by Conundrumcarol on 2018/03/13 17:49
I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔
Game crashed after winning Level 1748
by Jus1nita on 2018/06/10 07:23
By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.
Please fix the bugs
by crabbynanny on 2019/10/03 13:38
I absolutely love this game!!! I play it every single day all day!!! I had an issue with getting a package I purchased but after 2 days of waiting for support to reply I finally got credited most of what I paid for. I really really enjoy this game but I will not continue to play it if this continues. I have reached level 589 and had won a chest with 2 hours life and a gilded cross. I already had and 1 1/2 of life remaining when I won the chest but when I clicked on the collect button on the chest it bumped me to having five lives took away my 1 1/2 life and didn’t give me my chest. This is the second time this has happened. Please fix the bugs. I don’t want to give up this game but I’m not going to play and not get my rewards. It makes it very boring and not really worth playing.
Plz fix!
by iPad52 on 2017/09/30 00:39
I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks! I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!! Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.
Love this game.
by HcHoney77 on 2018/05/12 13:36
First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
Fun but Scam
by JustmeJam on 2018/05/26 14:12
I never give reviews if it’s not a five start but I have to say... I’m proudly up to level 807 in this fun game. I like it because it’s challenging however they are VERY CHEAP with gifts. I find that you have to do too much to get a simple power up that doesn’t even help you on the difficult boards that much. Other games like Candy Crush, Panda Pop, Words with Friends and even Toon Blast all seem more generous in giving help when it’s needed and for that reason I only give these cheap creators a 3star. Also, I paid $1.99 for some power ups and NEVER RECEIVED THEM although the money was taken from my account. I stopped payment with my creditor and it was fine. Never pay for anything with these guys. I reported and never heard back from anyone. This was months ago! Because of This it seems like they’re a scam company. But overall, The game is fun and challenging. Just don’t buy anything and your fine🙏🏾
Long time player
by Beautys Queen on 2018/11/17 12:33
I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Consumer Fraud-Buyer Beware of Purchasing Packs!
by 98034 on 2019/03/08 09:06
Purchased the starter pack and it did not give an ADDITIONAL 150 gold coins as promised, but nearly an accumulative amount of 150 gold coins, therefor in actuality only received 90 gold coins for the starter pack purchase-Consumer Fraud! Going to message developer for refund. If do not receive refund or lost 60 coins, will be talking with BBB and credit card company to file a complaint of blatant Consumer Fraud, along with bait & switch practices. Also, it would be nice if one receives a bonus for unlimited lives, that the recipient be able to save the unlimited lives time frame for later on when one really needs such a reward. Have seen this option available in many other Match 3 games that have been played & reviewed, so one knows that it is indeed an available option. If the developer could refund or credit the 60 coins lost, the game rating would be gladly raised to 4 stars. Moreover, if the developer makes the saving of bonus timed unlimited lives awards possible to save for later-on use, the Match 3 would actually given a 5+ rating, for as it has the potential to become mind soothing, relatable, and quite fun to play in actuality. In other words, addictive! Although we are not sure if the KamenRider Review Team [KRRT] will get any follow-up/response or consideration from the developer... Cheers, ~KRRT
Odd
by AkKris10 on 2019/03/07 21:10
I have been playing this game for a couple of years. I don’t mind winning time I can’t use, it’s not that big a deal...irritating, but not something that’s a problem. I like having 5 lives, it makes me stop playing and do life stuff. Often there are levels that take me weeks to months to earn three stars. It’s just the way I play. Updates, however, can be frustrating. Not sure if my iPad Air is the only one with this trouble, but I can’t open and play this game after the latest one. The app tries to open and shuts down before the black opening screen vanishes. I open from being online and the same thing happens. I have rebooted more than once. I guess the loss means I need to do chores. But, I will keep trying to access the game!
Magic
by cl433d on 2019/09/20 21:50
I really enjoyed this game. Spent many hours playing it. Then it became so hard that I couldn’t pass a level without buying something to help me pass. It got to the point I was spending $6 or $7 every-time I played. Well I finally gave up and quit playing for about 6 months. I would try every once in a while but i couldn’t move forward with it. Finally the other day I tried and I passed a level. I would get stuck but not forever. I don’t know if the game has been changed but I enjoy playing it again. I’m having fun with it again and I’m glad I tried it again.
Some levels are too hard
by Jamie0424 on 2018/08/12 17:19
I’ve been playing this for a few years. I was stuck on a level for a few months. I had given up and stopped playing, and I finally tried one more time and spent over a week in the daily spinner, and ended up passing. It does get annoying because I have spent a lot of money on this game, and finally stopped spending money because it was almost like cheating. What’s the point in playing a game if you’re going to pay money to pass to the next level. If it stays hard- I will delete the app and find other games to play. This is a fun little game, but the levels need to be changed completely being they are all kind of the same in different stages- which gets boring after awhile when you can’t pass a level.
A bit annoyed by the power-ups.
by Gadldavila on 2018/07/21 04:24
The power-ups you get when you match a certain number of the same jewels don’t have the same effect they used to have. When you match 4 of the same jewels and appears the one that clears a line (horizontally or vertically) it doesn’t actually clear much and this also can happen when you match it with the bright stone (?); it’s supposed to be this big clearing effect, but now it’s just normal. What I’m trying to say is that it’s supposed to be a hand (or as it’s written in the description: a power-up), but it’s not that helpful. Having said that, this game is really good and I think the genie, the fox and the paws are really original. I’m just a bit upset about the power-ups, but I still play it and it’s really good.
This game was my fav!!
by coffeelover5 on 2018/09/23 17:17
I love this game. I have written a review before but things got better. I usually buy the specials and play this game all the time. Recently I was charged for some things I never received. I send support an email and they responded promptly telling me I could get a refund or a credit. Since that email I have received nothing. I have replied 3 times, sent another support ticket and still nothing. So please be careful and look at your bank account for any unknown charges. I hate this happened because this is my favorite game. Update: the developers still will not respond to me. It has now been 2 weeks since they asked me if I would like a refund or credit. So frustrating because this WAS my favorite game.
Review
by MikkiBS on 2018/11/28 03:21
I love this game but I agree with the previous review. I often win an hour or two and lose them because I don’t have the time to play it out. It would be great for if you could add a figure by which players could save their won time or any portion of for an extended period of time. I don’t have the complaint that he has about the credits but I certainly understand the frustration. Players of this game are obviously competitive and winning is important as well as receiving earned credits. I hope you will consider what had been said in these reviews or what is the point of asking for them.
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Please stop asking me to invite people
by Liz Staley on 2018/03/21 21:01
I LOVE this game! It’s seriously my favorite game on my phone and I play it several times a day. However I would really like to be able to stop having it ask me to send invites to my friends! I would pay real money to get that screen to go away permanently. Not only do none of my friends play games like this, but it’s one more annoying screen to click through every time I log in. And if there’s several events going on at once (i.e. Desert Dash, Collection Clash, Three Chests) it takes quite a bit of time to actually get through so I can play.
Addicted!
by moonkid8 on 2018/07/11 05:10
Yep, I admit it… I'm addicted. I love playing it and I'd love to give it five stars but when I open the treasure chests and it says I'm getting 25 coins, they never show up. I could really use those coins. Could you please fix it? Update: ok, The above problem was resolved but now I have a question… Whose bright idea was it to go for a run with the “find the relics”? It really gets boring (to the point where I’m on the verge of quitting) to play the same thing over and over. One of the things I really liked about the game was that there were a lot of different challenges. Eighteen “relics” in a row! Really?
Genies & Gems
by Fleuramour on 2019/09/24 03:03
I enjoy this game and am up to level 652 but noticed after your latest update that we’re missing the race mini game. I enjoy competing against others and trying to get in top 3. I hope that you can bring it back in your next update.I’m now on level 1477. I have paid quite a bit of cash to get to gold level only to find that you knocked me back to silver level because I didn’t beat last level. Nothing has ever been said about losing levels. I’m very unhappy with this development. Also I’m left handed and game seems to me to be skewed to right handed people. Not sure I’ll continue with this game which I really enjoy do to level issues.I’m now in the 1000’s but whenever Vinyard Valley app pops up game freezes. Does anyone read these reviews?
I’d love to give 5 stars but...
by AnGdreams on 2017/12/05 17:58
The game is super fun and addicting and I love the rainbow colors, look & feel of the game but there are some things I don’t like. I’ve spent far too much money to buy coins for 1 extra turn or booster. When it’s on Soaring Streaks gameplay you should go down just one level when you lose or at least down to the lower booster level instead of all the way down. I absolutely HATE the snakes that enter the game around level 500! There is no way to use the rainbow gems when the snake catches them. I honestly loved this game up until the snakes came in. They ruined the game for me. I’ve spent a lot of money playing so hate to see it all go to waste but I think I’m done with this one.
Great game, some ideas
by iamofit on 2017/09/07 12:08
It's a fun game. I have a few suggestions for the developer though. SMART butterflies. It's aggravating when your down to a few moves and you select a butterfly when there's only one bar of gold and it crashes into empty dirt. Why not select which box butterfly hits? Also it'd be supercool to get a diagonal move power up where you can slide a gem diagonally. The snakes are super annoying. Is there a snake removal kit or something? There should be a way to kill them. Also when adding new obstacles like them, add a new benefit too, it keeps it interesting.
Level 826 freezes!
by Jenn_E 129 on 2017/10/17 17:15
I really do love this game. It’s perfect for passing time and I’ve spent more money than I’d like to admit buying coins and boosters. Everything has worked well until I reached level 826. Usually several moves into the level (and always when I’m doing great and it looks like I’m going to clear everything) the game freezes. And it’s not an issue with my phone. I can still pull up game settings, but I can’t make any more moves in the actual game. I’ve lost SO many spinny color wheels and crosses (that i PURCHASED) that I’ve lost count. Please resolve this issue!
Great game
by CrispyBelle on 2018/08/25 16:58
Love the animations. Has all the combos I love from candy crush soda and jelly. Example match four in a square. There is pay options but has daily logs in, quests and competitions to earn bonuses and rewards to keep your levels and combos going. I think I like it more than candy crush to be honest. Great job developers! The genie, magic, paws and treasures just really bring it all together to make you want to keep playing. I pause my PC game I’m playing for 10 to 20 minutes at a time and play this instead. Thank you all so much!
Stop with all the pop ups!
by iPodNewby76 on 2018/05/20 15:56
God Bless America! Stop with all the pop up windows already. The new games are fine, but I don’t want to have to weed my way through four, five or six pop up windows every single time I open the game. Alright already. We re having some camel race for the next three days. It’s not like I can decide not to participate. It’s automatic. So don’t keep telling me that the game is going on. When you e got two games going on at once it becomes absolutely ludicrous. And fix the glitch where the racing camel hooves SFX stays on for the entire time I’m playing the game. It is super, super irritating. I can lose it by turning off the sound but then I lose the other SFX.
Really enjoyed this game until.....
by Picschick on 2018/09/18 03:05
I was obsessed with playing this and played it well coming in third place in my first event and first in my second event. (I pointed out that just so you won’t think I couldn’t play the game without help). I was playing it for hours a day and soon found you reached levels that were impossible to beat without running it a couple of dozen times or spending lots of cash buying boosters. Like far too many other great games in the App Store, the developers greed has pushed me away. I don’t mind playing a game where I need to buy something now and then but I can’t continue to play a game that makes it necessary to buy $6.99 game packs 3 or 4 times a week. I’m deleting this app. Save yourself some frustration and lots of $$$, don’t download it.
Great game, poor customer service
by DawnS. on 2017/10/16 00:13
I was really enjoying this game, but once I got to level 851, the game repeatedly froze after I used a special gem. When I contacted customer service, they basically sent me a copy of steps to follow that are posted on their support site. Of course I had tried those things first, except for disconnecting from Facebook, which is not going to make a difference with this problem. Anyways, I am just going to delete the game. If they want me as a customer, they will find a way to be a little more helpful. I hope lots of people are contacting them with the same issue so that they realize the issue is on their end, not mine.
All the fun is going away
by patriotgal76 on 2020/01/19 16:11
I’ve been playing this game for years but I’m nearing the end of my rope due to my frustration. The weekend chests, nothing but endless lives and no boosters. Get 10 hours of unlimited lives and nothing else to store in our booster banks. That is just Wrong to do. We need boosters a lot with this game so bring that back instead of giving us countless hours of endless lives bc guess what, we can’t play for 10 hrs straight bc the phones eventually do have to be charged. And this game is a battery drainer so it will be necessary and the daily spin always lands on one hour of lives and not boosters. Also I won 3rd place this last week for jewel collection and received nothing. Complete and total ripoff
Cheated out of win. Can't play game if iPad is connected to the Internet.
by Alp0075 on 2017/09/04 00:10
I was cheated out of my win on level 340. This is not the first time this has happened. I love the game but it is very disappointing to have to play a game, win and then not be able to advance. The game closes and then won't reload until I clear cache. The other problem is Internet connection and ability to load the game-this is a no can do. I read your app assistance followed your directions and still have issues.
Don’t reinstall this game when it won’t start
by EmptyDarkOne on 2018/05/27 22:20
Edit: Can you please make the game play slower? There just isn’t enough time to stretch my fingers while waiting for the game icons to stop spinning. I really hate how fast you can swipe in this game. I really shouldn’t be able to make my next move without hesitation. I simply love that the developers thought that making the game slower would make people want to purchase anything. Game would not start on my iPad even after going through the troubleshooting steps. Would only start on airplane mode which is useless if you are connected through Facebook, because then you can’t get or give lives with friends. Had 95 lives and 20 big gems saved up. All gone now. The only thing left is my game progress.
All rigged
by laughingathuuuge on 2017/12/11 23:44
All online games with in purchase options are rigged! I play until I get stuck on levels then delete / do not waste money as once you ever buy on an app they fleece you. Play until you can't advance then move on to a new app. Oh and I especially laugh at how I am so close to finishing a level and they freeze the gems so they don't cascade down after swiping - just a joke it's so obvious how they rig apps. Now after deleting and reinstalling app to see if would stop the "hang up" it took ALL of my boosts. I log in with Facebook which has my progress saved yet they can't save my boosts? Deleted app and won't download again. Going back to reading books and no more online games that try to scam people. Wish I could give it negative stars!
Better than a few years ago
by Focus Linda on 2019/01/09 16:42
When I quite playing a few years ago, I was stuck in the tougher challenges and it also became quite boring. Now, the game is quite a bit more interesting with added characters of encourage. However, I find it discerning when challenged to the camel race, that, no matter how fast I finish a level and without losing while staying in 2nd place, the camel in 1st place jumps 2 to 3 places ahead. I feel this is a shame and should be reviewed when you upgrade your game next time. Otherwise, I truly enjoy the challenges.
The snakes are killing this game
by jason90210 on 2019/01/06 22:38
This game use to be a five star to me because it would relax me with the sounds, but now I am on the levels with the snakes and they are frustrating me. I have a very stressful day to day and I like games that are relaxing. Challenging but relaxing but the way the snake boards are set up is that they will conquer your gems and sometimes you could have the board won if only you could use that gem and that’s frustrating. Kill the snakes off this games. It’s very frustrating to keep having to redo boards because you can’t move the snake to get that one last piece of gold with 10 try’s left.
Disappointed
by Aob1976 on 2017/10/15 18:28
I would have easily given this game 5 stars except I have now lost two opportunities of hour long play because one level continues to freeze and I have to quit ... I can’t go any farther now because of it as well... I submitted a report to them to no avail.. they told me to restart, disconnect from social media none of it has worked ... I also deleted the app and downloaded it again no luck and no help from them. Completely disappointed this was my favorite game.
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Loading issues!
by Angel Si'Dereal on 2017/09/03 02:27
3 stars; mostly because when the levels do decide to load fully then I have fun playing the game. However, the rate at which the levels load is at a snail's pace and usually if it takes a long time then the game automatically closes and I have to try and start over, hoping that my next attempt will be the lucky one so I can play the level. This issue wouldn't be so bad if it happened once in a while but it's nearly every single time for me since I downloaded the app. I do hope this sort of thing is resolved soon or I may have to bid farewell to this game.
Fun!
by Bloomer72 on 2018/03/09 15:47
I am enjoying the game. The only thing I can think that would make it better would be the quest that is done in one life...it could be a little easier to get through the levels. I could never get past level two but was mainly stuck on level one. I know they need to be challenging but it’s very discouraging when I waste all five lives one on level for the entire two days & don’t have coins to get life refills. But other than that it has been a very enjoyable game.
Simple fun with a cute little fox!
by KidzNhorses on 2018/01/29 13:08
I have a very stressful job, and when I want to sit down and relax I want to just play a simple little game and successfully get through the various screens. This cute little game does the trick! I Mabel to see my friends who are playing, which makes me smile, and it’s not too difficult to get through each screen. I think the developers for just creating a simple little game with the cute and happy go lucky little fox to take us on our little adventures
Petty ruins a fun game!
by Texhall on 2019/06/03 18:42
This is actually a fun game. BUT, now the game is geared to give you mainly rewards of only more time, (yippee...insert sarcasm here!) instead of actual, beneficial bonuses. They’ve also added idiotic, supposedly cute snakes that move & cover up good bonuses you’ve earned. Try it.....you’ll agree!! Why? To make it ridiculously hard to achieve levels, and to force you into buying more coins to continue your level play. Petty...and a great way to ruin a clever, potentially fun game!!
Love it but disappointed now!!
by Mom22girls1422 on 2017/12/08 15:25
Have been playing this game for a long time level 1485 and have for the last several weeks received no coins for moving up areas or in treasure boxes. Always use to. Sent an email and was informed that the only way to get coin now if by buying them. Come on....really? You never gave that many coins in the first place and now you take away any chance of earning. I love this game but now that I know you have to buy coins it may not be my favorite anymore. Sorry. Please change. Never been in a game that you couldn’t earn what you could buy.
Decent but not great
by Tyndyl on 2018/07/26 03:32
This is a pretty standard match-3 game. There aren't too many ads like with some free game apps. The biggest problem I have with it is all the "extras" like the "challenges": "Play these limited time exclusive levels for a prize!" etc. It would be fine but you have to tap through as many as SIX pop ups begging you to play the extras and buy the discounted extra lives and connect to Facebook and who knows what before you can FINALLY get to the main screen to play the actual game. Still, it's a good back up for when I'm out of lives on my regular match-3 game.
Was one of my favorite games
by Hapehart on 2018/06/28 10:32
This was one of my favorite games for years and would 5 stars but lately I am getting frustrated with it. I click on it to play and it won’t load the game. It sits frozen on the home screen of the game. It use to do it every once in a while but now it’s all the time. I go three days to a week with it froze and unable to play. I have checked and it’s up to date with the latest update. I earned over 20 hours of free play the last time I was able to play and was unable to use a minute of it. I love this game....Please fix this problem.
They want $
by $ladydi!! on 2019/11/19 18:56
I had this for a couple of years, not playing at times because I couldn’t get by certain levels. Every 3rd level or so is a ‘hard’ level. The truth is that as you progress they are ALL hard. I played one about 40+ times before I got past it. Wrote to the developer, they wouldn’t let me skip it. What they want is for you to spend $. This last level I’ve played at least 20 x and need 3 footprints to finish, but consistently there are only 2. The light has dawned that you will not pass until you spend $. Using the boosters will not help because you only have 2 footprints. I’ve deleted.
Loving this game!
by Mommin' Ain't Easy w/ 3 on 2018/11/15 05:01
I love love love this game! Totally addicted! I am on level 2,900!!! I do wish you could use the extra “free” time at your leisure. I don’t like use it or lose it. I read one of the reviews about the “smart butterfly” where you can choose the jewel you want. There were many times I only had one jewel left and the darn butterfly wiped out dirt! WTH!! Anyhow, you need to hurry up with more levels!!! The screen says coming soon, but when? I had 2 free hours of life and was bummed there were no more levels. Playing the waiting game.
What is wring with this game
by ftfrwtrt on 2020/06/09 08:21
I have been playing this game for a very long time and I really like it, but It has several glitches that need to be addressed. There is one mode in the race to riches that once I get to one point, it no longer records my progress. I have installed and uninstalled several times but once I get to a certain level it just doesn’t record progress or give the rewards promised. Also, sometimes it doesn’t let me make certain combinations. I wish someone would fix this.
Kicked off
by Yooper girl. on 2018/05/18 02:19
Every time I make some moves, I get kicked off. I’m at level 826 and this is so frustrating as I love the game. Going to quit playing until they fix it. If they don’t, I will put my money on other games. Played for two days now and not frozen out once. I think the problem got fixed. Thank you. I now gave it a 5 rating. Update. Now I can’t get the app to load. Having been trying for two days. What is up.
Don’t play if you don’t want to get sucked in
by iTif on 2018/04/13 00:32
I’m embarrassed to say that I think I have a problem, and am addicted to playing this game. I have wasted countless hours playing this game, when I should be doing other things. Latest update has an “intro” of music playing when you head back into the app (like if you switched to check mail or whatever, then headed back to game), even if you have sounds and music switched to off- please fix this- there’s a reason I have the noise turned off.
Fun but expensive
by angied95 on 2017/11/05 14:34
I love playing the game but I have spent money buying extras and when the game stops or has other issues, I have to start over. When I complained I got a generic email mail saying how to fix it. No mention of the money that has been wasted. I replied and they want a screenshot proving I paid for the items. It has been 3 weeks since my initial Support email and I received the request of the screenshot today. Not sure why they can see my profile and look at the upgrades I have purchased. I haven’t experienced this with other apps.
Freezes constantly
by XerveowithKP on 2020/03/17 14:37
I really like this game, but it freezes on me daily. The only option I have at that point is to uninstall it and reinstall it and then I lose my unlimited lives and any progress in competitions (still on the same board though). I contacted support and it took a week to hear back, but the game didn’t notify me of this until a couple weeks later. Reconnected with support and the game froze on me in the midst of communicating with them. Support is willing to give me a one time credit of the 24 hours of unlimited lives I lost, but because this game freezes so often that’s not going to do me much good because it won’t last that long.
Rating Trends
74,41,36,37,34,59,56,62,49,45,34,46,42,67,29,40,35,27,26,62,33,47,28,29,31,41,0,141,40,52,46,49,53,100,96,78,49,61,51,52,57,62,94,60,55,48,51,81,64,40,43,43,44,54,52,62,55,24,28,43,37,67,39,50,35,33,35,30,39,60,42,39,36,33,50,39,66,50,34,37,47,32,43,61,55,32,44,37,32,47
All Versions
4.0
149,465 total
 5
119,492
 4
20,560
 3
6,019
 2
1,353
 1
2,041
Current Version (62.70.108)
4.0
123,544 total
 5
99,267
 4
16,611
 3
5,011
 2
1,080
 1
1,575
Version History
More...
Keyword Volume Hits KEI Rank
genie
38.37
10
1
gem
10.40
4
1
gems and candy
118
2
genies games
124
2
genies gems
76.83
1
game genies
0.00
1
genies and gems
6.0 K
1
gems
14.59
1
genie and gems
442
1
the eugenist
0.00
the geenee
0.00
free gems and jewels games
0.00
matching games online
0.00