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Genies & Gems: Puzzle & Quests

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Screenshots
Keyword Volume Hits KEI Rank
genie
38.94
124
19
gem
10.40
5
1
gems
14.92
2
game genies
0.00
1
genies games
124
1
gems and candy
118
1
genies and gems
6.0 K
1
genie and gems
442
1
genies gems
76.83
1
Search Visibility
App name
Genies & gems: Puzzle & Quests
Description
Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & gems,  the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & gems and begin your magical journey today! Already loving Genies & gems? Like us on Facebook to get the latest news on new levels, content and features. https://www.facebook.com/GeniesandGems/ In an effort to support the capabilities of newer iOS devices, Genies & gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game!   (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & gems what a great game to play, thanks guys. (5 STARS)   Just love the game.  It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS)
Challenging Game
by OkeefeGirl on 2019/07/20 03:13
Has lots of variety and plenty of awards. Fun to play!
Paw same game
by rainbow runers on 2019/07/19 23:54
This is an excellent app there not a lot of adds it has fun levels and it’s like if I start it I can’t stop and it is like magical with genies and a cute fox that sooooo adorable and those are the reasons you sould download this app if you have not😍
Great
by punjunko on 2019/07/18 20:21
Keeps me entertaind
Fun!
by MissKitty's22 on 2019/07/18 07:58
Enjoy this new game, it makes me have to think on each move but to win you must play and think...ITS FUN!
Higher levels
by What?01 on 2019/07/15 11:38
It’s ridiculous as you get to the higher levels. Their excuse is the phone is too old and you need to put the game on a computer or more current phone. Hello? Anyone else notice the section on the App Store that says the game is compatible on this phone? Yet they’ll take your money when you purchase the extras...nobody uses that kind of excuse in games...how disappointing that their long time customers mean nothing.
Super slow animation
by TamPham98 on 2019/07/15 05:51
Don’t have the patience to play- the animation for every movement is extremely slow.
Gene
by Cezyfonnie on 2019/07/14 00:11
Gives your brain a workout. Thanks
Another rip off game as usual.
by Notification failure on 2019/07/12 12:33
Well I thought the game was actually pretty cool but as usual like every other software developer out there all they care about is getting money from you all they care about is taking your money and basically you get nothing in return as you’ll go through your boosters faster than you can think. The worst part about the game is when you start off with a booster that you earned the game actually forces you to use it when there are no moves left to use so you get screwed by using it then for the rest of the game you literally get nothing to help you get to the next level then you either are forced to use the ones you have bought or earned or if you die you lose all your boosters you earned. Another bad game that is literally out to rob you. I’ll go back to Candy Crush at least they give you boosters all the time and they let you continue without losing everything you earned. Update, April 16th 2019. Now when you run out of lives they use to give you 5 extra lives after you would watch a video. Now this cheap company makes you spend money at every cost, no more freebies and of course these cowards never answer back either. Greed and profit, levels are to the point just about impossible to pass unless you’re willing to blow your money. So pathetic that they won’t answer you no more, this game used to be one of the best games at the iTunes Store ever gave you but now it’s actually one of the worst because it’s become nothing but a rip off and anything to screw the customer and of course cheating is their main motto and as I’ve said before they don’t have the balls to get back to you and explain. 👎🏻 DOWN. Update May 8th, 2019 Over a month I have played thinking they would change their GREEDY WAS but to no avail. So now this game HAS become even more of a rip off they used to be able to give you 5 free moves or five extra moves if you couldn’t pass a level after watching an ad, now they’ve completely taken that away and when you do the elite challenge and you have no boosters they purposely make it to the point where it’s impossible to win any levels and you lose all your lives and how do you gain more lives now they’re forcing you to buy them. They also like to block your email when you complain about all the lives you’ve lost or certain levels that have been lost or progress and they never give you any definitive answers as to why or they would end up giving you back the stuff that you have lost. The people that make this game or nothing but cowards when you question them and why they change the game so much to where it becomes nothing more than a rip off now and levels are almost impossible to pass that just means that their game must be doing so bad that no one’s downloading it anymore because they realize how much they’re ripping off customers I honestly hope this company goes out of business. Oh and since you have refused to send me back emails and you’ve basically blocked me I am going to the BBB to file a complaint for fraud and bait and switch this is a classic example of how a company robbed you blind and then they have the balls to come out and tell you all will replace whatever you lost and it never ever ever has happened once for me once I get the Better Business Bureau after these people hopefully they will get shut down. Update 06-17-19 even after getting the BBB involved, they still have REFUSED, to explain why the game has become almost impossible to pass even on easy levels. The BBB explained that companies like this are strictly for cash grabs and also they told me that they will purposely make the game harder to pass any levels unless you buy boosters. Hence CASH grab. Kids beware, CHEATERS like Jam City who use to be respectable have now become like most electronic games that require you to spend hundreds of dollars on a game that costs pennies to make. The algorithms that are set are designed to give you as many unusable moves to force you to buy or use boosters, they claim this is not true but the BBB has told me multiple companies like them all do the same thing. They told me your best advice is not download any games like this. When they start to lose customers that’s when they will usually change their cheated algorithms so it becomes fairer to play. Best advice is to not play anything by Jam City so either they will go out of business or stop making you pay. Again months later and still they REFUSE to acknowledge me. Still refusing to get back to me, now even easy levels are impossible to pass. The algorithm is set as follows: no boosters, levels become virtually impossible to pass I mean ALL levels, no more watching videos to get a free life since they decided to take that option away, forces you to buy boosters when you don’t have any ( this is where they enable a cheat algorithm that is designed to make your levels harder cause you don’t have any boosters so they purposely code this into making you buy boosters ( should be against the law ) consumer protection is out the window with this company as well, forcing you to use free play when you win extra time ( you should be able to use the free time when you want, not when the deem it for their convenience ) All in all the updates are pure garbage as well too. They also set algorithms for the game to purposely screw you on as in lost progress or missing boosters, this is all apart of their plan to rob your wallet. If anyone thinks I’m making this up you can go online and see how they code it. I don’t spend anymore money on this ROB machine. Worst part about this big rant I’m saying they will refuse to get back to me one way or another because they know that I am 100% right that I’ve called them out on their BS. Do yourself a favor call the Better Business Bureau and continuously complain about this company until we shut them down. Taking advantage of people especially children to write cheat codes to literally steal money is in my opinion against the law.
Genies and gems
by 12 and three on 2019/07/08 02:09
It’s a good game but not that brain challenging game. It is good for kids and toddlers who can play for fun. Another good thing about this game is it is easy to understand for beginners. Have fun kiddos🙂
Frustraded
by RemoveToonBadges on 2019/07/07 22:24
My favorite game is on a loop when reaching Level 98. Can it be fixed?
Omg
by bubbadabubba on 2019/07/07 10:48
Very addicting love the music with the power attacks very unique matching game hats off to the creators and team
Love this game!
by Grannyof2boys on 2019/07/04 03:46
Went through the entire game. Waited for added levels for 1 month before I deleted it. Just got tired of waiting. I re-loaded it just to play it again! But now I can’t get into the game! This is the reason it got 1 Star.
App is glitchy when a specific ad runs
by PrincessPliz on 2019/06/28 19:31
When I’m playing the game and I click the button for “free booster”, when the ad pops up for “merge dragons”, the app force closes. I hope something can be done to fix this soon. Thanks.
Genies and gems
by mobility98 on 2019/06/25 03:27
I find this game fun and looking for stages and a lot of luck to beat the levels
One of only two games I play until...
by SponskySearch on 2019/06/25 00:05
This game has gone downhill or maybe it's customer service/tech supprort. I started having issues a few MONTHS back and have repeatedly contacted Jam City over never receiving earned rewards, losing hours of awarded time after having to restart the game, etc. etc. I am on level 354 and have been told to reinstall the game after signing in to Facebook. I don't use FB and am not about to make an account on a site I hate just to straighten out this game. If the way things are going are any indication, I would probably lose the progress I have made. Tech support told me that "saving my progress" by signing into FB and reinstalling, things would straighten out and I wouldn't lose my progress (this is the third or fourth time...I lost count...that I have reinstalled and had to start over). I was told "we are working on other options". I think they need to work on new IT support. UPDATE: (after months of back and forth with support) Thanks for reaching back to us. It has come to our attention that although your device is able to run the game, it may not be fully optimized to run it properly or give the best experience. Our team is always tuning and refining the game. We're working to improve performance, but we cannot guarantee full functionality on older mobile devices and operating systems. For the best experience, we recommend playing on a different device such as a phone or computer.
Great variety!
by Toadyfrog on 2019/06/19 02:31
Always looking forward to next levels!
Took me back.
by 123K456G on 2019/06/18 14:53
I got onto level 64 at least, and then it took me back to level 4. Why would it do that ?
Trigger warning
by niqchu on 2019/06/18 00:12
There should definitely be a trigger warning for some of these levels ESPECIALLY level 439...
Smart Game
by Lordlugarrd on 2019/06/17 02:43
I’m In Love And It Helps Develops My Mind
Used to love this game...
by deb1vb on 2019/06/14 22:36
But there have been too many glitches lately and the game freezes constantly. I rarely play it now. Please fix!!
Couns
by Nicole202072 on 2019/06/12 06:30
I bought the starter pack that was suppose to come w free life’s and all it did was give me 25 coins
Genies and Gems
by Kakyjo on 2019/06/11 21:50
This is a fun game!
Getting kicked from the game
by paldjduebaofu on 2019/06/09 03:42
I love the game have been playing it for a cpl yrs recently I've been getting kicked out of the game completely i have the lastest version its updated and still getting kicked not happy about that losing bonus tools bc of it having to redo boards ive beat bc i get kicked
Genies & Gems
by Chachime2 on 2019/06/05 23:02
Very good game
Unlimited
by Adrisgurl on 2019/06/05 07:12
Very fun and addictive
Game tips
by Babygirlde on 2019/06/04 17:07
I feel that if you win the options of having more time to play the game, if you have to stop playing for any reason, you should be able to come back to it having the same time you had when you left. There’s times when I’m playing and I have to go back to work, and if I had an hour left to play I lose it when I come back. The timing should stop when you stop playing and come back to that time.
Why am I sent back to level one?
by disappointed hammie on 2019/06/04 01:51
I have been playing a long time. I was at a level above 800. I opened the game to find that I had be put at level one and could do nothing about it. Okay so I excepted the challenge of getting three stars on every level before going on. Today I was at level 70, left the game for a while and when I came back I was again at level one!!! WHY??? I quit!
Petty ruins a fun game!
by Texhall on 2019/06/03 18:42
This is actually a fun game. BUT, now the game is geared to give you mainly rewards of only more time, (yippee...insert sarcasm here!) instead of actual, beneficial bonuses. They’ve also added idiotic, supposedly cute snakes that move & cover up good bonuses you’ve earned. Try it.....you’ll agree!! Why? To make it ridiculously hard to achieve levels, and to force you into buying more coins to continue your level play. Petty...and a great way to ruin a clever, potentially fun game!!
Meh
by Slibidy on 2019/06/03 00:54
Just another pay to win match game.
Better rewards
by K&RSingletary.. on 2019/06/01 03:04
You don’t give good rewards I’m tired of them butterflies give some coins or the outher one if you pass a board you be on a board two days and you only get that little butterfly I sometimes want to stop playing make the rewards better and the game freeze and steal my life’s
Game keeps freezing 🙄 ...and more
by dreamweaving bttf on 2019/05/31 18:41
5/31/19 Update: frustration continues. I just completed a level (I have a screenshot) and something about SORRY LOSER 😬 better luck next time. That was me paraphrasing 😤 Since the update to ver 62.55.107 a few ago, the game is randomly freezing. I am unable to move any gems. At first it seemed to happen after running out of lives, and a promo for one of your other games would popup. Now it is happening in the middle of play 🤬, often with a clear path to complete the level. This is one of my go to games, but I don’t do frustration. Hope it can be fixed. Thanks!
Genies and gems.
by Helliumhips on 2019/05/29 21:26
I’ve been playing this game for over 2 years and really enjoyed it until 2 days ago. My icon is still on my iPad but the gave will not load or play. Need help in correcting issues.
Good Game
by Perezranch on 2019/05/29 07:16
I love this game
Not Fun
by just12play on 2019/05/28 14:28
This game has so many issues. 1. It almost impossible to beat each level. It takes forever. 2. Sometimes it cheats you by closing down right as you are going to win. 3. The last straw today was when I opened the game to play and this advertisement for Clash Sweeps pops up and doesn’t give you a way to exit out. The only way to play this game is to play the Clash Sweeps game. I am removing this game from my iPad. I have no interest in downloading this other game.
It’s all good
by Mauna Loa on 2019/05/27 22:09
It’s a great pass time. Rather have play this then a relationship! This doesn’t talk back!😎
Boring
by Misty1927 on 2019/05/25 16:53
It’s a cute game but everything moves ENTIRELY WAY TOO SLOW! I couldn’t deal with it past the 3rd level. I’ve tried so many of these games and they’re all very disappointing. I’ve found only 2 out of all I’ve downloaded that aren’t super slow and lose my interest within the first 5 minutes. It’s pretty sad when my children don’t even want to play them, they constantly tap the screen trying to make things move faster.
SO not worth it
by rolson55 on 2019/05/25 03:55
You MUST SPEND CASH to play this game. If you’re not prepared to do so, do not even try this one. I hate these games where they drain your bank account just so you can kill time. Not worth it. Whatever happened to buying a game, pay once? This game is a black hole, and if you let it rip you off, you deserve to be taken for your money.
Crashing
by Eer079 on 2019/05/23 14:23
I used to love this game up until this week. I am on level 330 or so and every other turn the game freezes up. It’s not my phone, it’s no other app. And then I have to close the app and my turns are gone. I checked to see if there needs to be an update but it was updated yesterday. Then why is it still freezing??
My opinion
by mysnickers on 2019/05/22 17:19
I enjoy playing very much. Thank you
Litoome
by littelome on 2019/05/22 04:33
I’m having so much fun with this game I can’t put it down
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
Kissedbyangels
by Kissedbyangels on 2019/05/20 02:35
Played this game some time ago, loved it. However I would like to play it again but it won’t download. Why is this?
Unfair
by bernal208 on 2019/05/16 05:02
I have a complaint!! my boyfriend and I play and I’m 300 levels ahead of him 😂 why does he get to spin 3 different times on the daily spin and I only get 1 turn?? That’s so not fair and I’m kicking his butt in this game I’ve clearly earned it more than he has!
Great game!
by Velcrosmom on 2019/05/16 02:56
Love Genies and Gems!
Genies
by &&&@:7 on 2019/05/13 15:35
Why do you make it so hard to win levels it’s no fun to be on a level forever!
Disappointed
by Lake151964 on 2019/05/13 00:06
I have had this game for 3 years. The developers used to give you a magic gem if you played a level more that 3 times. No more! They just want you to spend money. I used to love this game and I spent a lot of money playing but no more! Good bye!
Disappointed
by former mcdonalds app user on 2019/05/10 10:06
Can’t watch the video for extra moves. Can’t REPORT IT “Safari can’t open too many redirects.” Tried to get a free booster by watching video ad, no ad and it froze up the game. I have been only playing this for a few months and this is the second time this happened. I really enjoy this game but this is disappointing.
Keep getting kicked out
by Njoyaz on 2019/05/10 03:19
OMG? Been playing this for ever and like the game but lately every time I finally get almost passed and I get to "watch a video" for 5 moves, the game kicks me out instead of letting me play. 3 updates later and still no fix
Best game
by insporing on 2019/05/05 16:20
Addicting n I love it
If you love ads and glitches then this is for you
by whoDni on 2019/05/03 23:08
So the first few levels are great and everything works but the difficulty level soon jacks up forcing you to either pay for coins or watch videos for extra moves, only the videos only work half the time. Then you get kicked off. They get paid since you watched the ad and you get nada.
Levels
by stannerstoby on 2019/04/27 21:01
It seems like the higher level you go the more difficult it becomes but at the same time it makes it frustrating and boring because you never get to win . I mean it gets ridiculous you have to play the game 20 times before you can even when so I am just starting out like the game I am now at number level (game) #831 it so slow and boring that I can’t stand it. They force you to watch advertisements to get a few more tries which you need because there’s no way you’re going to win... I don’t know I just really don’t like it ..it slow and boring
Genie winnings
by Sistermac on 2019/04/27 01:04
If you win it you should be able to keep it not lose it when you don’t get the next round on one shot.. also you should not run out of time
Good gameplay
by gum yet on 2019/04/26 18:35
Enjoy the game very much
Good game
by receptacle on 2019/04/25 02:34
Best app ever
Too many
by MlmnCmp on 2019/04/25 01:29
Game would be a lot more entertaining if not so many ads/interruptions.
Wheel
by unabashed optimus on 2019/04/22 22:13
Where’s the wheel to spin for goodies?
Too many clicks just to play the game
by hjshusn on 2019/04/22 18:59
I have to click 4 times just to play. I don’t want to connect to Facebook but asks every time
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Frustrating
by 27jr on 2019/04/19 17:28
Seriously frustrated! Love the game but suddenly when you are supposed to watch video to continue- you can’t! It freezes up AFTER you watch the video and you have to exit your game to continue! I even deleted my app and opened a new one to try and fix it. (Was in 1,000s of games and list all of those) problem still there😱
Explosive
by LisaGirlRuiz on 2019/04/19 16:17
I love the sounds, that may be why I can’t sop playing! Whoever decided on them was spot on! There is something satisfying about them!
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Fun until you leave app
by 311 Fan01 on 2019/04/19 02:16
One of my favorites to play when I need chill time. Except when I’m winning a streak and I leave the app to answer a text only to return and it’s kicked me back to the beginning of my streak! Super annoying on an otherwise genius game.
Fun
by Africanbelle on 2019/04/18 23:35
Not enough levels
One of the game I really like but
by mall1206 on 2019/04/18 23:25
I got to level 702 and now the app does not load it says cannot use getstring with null I have no idea what’s going on but very disappointed
Update problems
by Onetonine on 2019/04/16 13:36
Not having any problems with the game until the update. Only gives me prize of more time to play. Then, will not respond to the Stop while the wheel is spinning. Please correct the problem.
Game quality
by fishman*1 on 2019/04/14 22:23
I’ve tried to play this game before and you even know I’m doing the right move the game keeps saying then I did the wrong move you need to reprogram the game or take it off the Internet.
Love it
by arichmond32 on 2019/04/14 15:55
I love this game it’s so addictive
Awesome Game!
by Elease7474 on 2019/04/14 01:23
This game is so addictive I’m currently on level 1,064 LoL and still going!!! 😃🤣😃😊
Addicting
by Radish Italia on 2019/04/13 04:01
Well designed to keep you playing!
Please help
by MzB911 on 2019/04/12 03:59
I love this game but for some reason every time I try to open it, it closes the game, it will not stay open so I can play it, I closed the app and reopened it and its doing the same thing, pls help
Awards
by Baby dance on 2019/04/12 02:42
Very crappie on giving out rewards
How do I sign in???
by Hooey85 on 2019/04/11 13:11
Got a new phone
Fun colorful game
by KccOH on 2019/04/10 06:22
This game is enjoyable, colorful, and isn’t impossible to win games. Thumbs up.
Love it
by msme2u63 on 2019/04/09 19:28
Level 1065. I love this game it’s the only game I play
Game won’t load..
by lraedel on 2019/04/09 16:03
I’ve been playing this game a long time..I’m on like level 2700..yesterday I did an update on the game and now it won’t load..it goes to the game and then automatically goes back to my phones main screen..extremely frustrated!!
Latest Update Stops Running
by TexasRanchLady on 2019/04/08 23:06
Updated today to latest version. Now when I open the app and press play it boots me out to my device home screen.
Downloaded update today-big mistake
by nmccarthymd on 2019/04/08 22:40
I was notified of an update today and installed it. Ever since then when I try to start the game it crashes.
Help
by JustJanine on 2019/04/08 20:33
I did the update today and now it crashes before you try to play 😢
Update doesn’t work
by Marshakay on 2019/04/08 19:55
I just did update: it kicks me out of program now. ?
Genies & Gems
by Fleuramour on 2019/04/08 04:04
I enjoy this game and am up to level 652 but noticed after your latest update that we’re missing the race mini game. I enjoy competing against others and trying to get in top 3. I hope that you can bring it back in your next update.
Entertaining
by AAJ406 on 2019/04/08 03:55
Cute, fun, and entertaining.
Iceberg Thank you
by scammn on 2019/04/07 22:37
Great game
Addictive
by Exhibitmgmt on 2019/04/05 23:13
Love this game and it is very addictive, I find myself playing for hours.
Myeyes3213
by myeyes3323 on 2019/04/05 19:17
Fun Ok but slow
Bad update.
by Pweeeeese fix it !! on 2019/04/05 17:21
I just updated to get more stages. Now booster doesn’t work. After watching advertisement, stage freezes.
Stars are the limit!
by belkame on 2019/04/02 14:42
Love those stars!
Quite A Gem
by Flora Leigh on 2019/03/30 00:56
I love this game!! So addictive!! I’ve been playing it and coming back for such a long time even I can’t remember for sure how long!! And on different devices!!🙇‍♀️💎
Want my extra lives
by fig 2 on 2019/03/27 21:40
I keep getting 5 extra tries during play but the total never goes up and I miss my extra chances. Other than that its a fun game
Blows
by disguster player on 2019/03/27 21:16
The further you proceed in this game, the less powerful the boosters become. It doesn’t benefit you to combine boosters, either. It’s a complete joke. Cookie jam is a much better game.
Gemazing
by jinglebell59 on 2019/03/27 14:39
Awesome...keeps you interested in playing
Fun for awhile.
by #&**(&$ on 2019/03/27 01:41
It stopped being fun when the board only gives you one or two meaningless moves per turn, takes away your special gems by setting them off or forcing you to use your multi gem by making it your only move.
fun
by grlyboy on 2019/03/26 11:09
I love this game it is hours of fun.It sure keeps my attention an not much can do that lol...
Ok
by chimol94 on 2019/03/24 07:16
Buenos
Cost to much to play
by uam4ever2 on 2019/03/22 01:41
It cost 500 coins to get extra lives. And the levels are so very hard. U need the butterflies, and other things to get thru most levels. I spent days trying to get thru some levels than finally started buying the items needed to win. Didn’t mean to give it a five meaning it’s good. It is more a 1. To hard and expensive to play if I want to get anywhere
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Gems & Genies
by Que!!!!!!! on 2019/03/20 02:29
This game is awesome, makes your Brian think ahead, love it
Mejor juego
by esta maravilla on 2019/03/19 14:25
ya
Crashes
by Missy1432004 on 2019/03/19 12:42
Suddenly the game keeps crashing
Review
by starwingsglo on 2019/03/18 16:27
Love the game
My Favorite Game until.....
by Conundrumcarol on 2018/03/13 17:49
I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔
Game crashed after winning Level 1748
by Jus1nita on 2018/06/10 07:23
By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.
One of only two games I play until...
by SponskySearch on 2019/06/25 00:05
This game has gone downhill or maybe it's customer service/tech supprort. I started having issues a few MONTHS back and have repeatedly contacted Jam City over never receiving earned rewards, losing hours of awarded time after having to restart the game, etc. etc. I am on level 354 and have been told to reinstall the game after signing in to Facebook. I don't use FB and am not about to make an account on a site I hate just to straighten out this game. If the way things are going are any indication, I would probably lose the progress I have made. Tech support told me that "saving my progress" by signing into FB and reinstalling, things would straighten out and I wouldn't lose my progress (this is the third or fourth time...I lost count...that I have reinstalled and had to start over). I was told "we are working on other options". I think they need to work on new IT support. UPDATE: (after months of back and forth with support) Thanks for reaching back to us. It has come to our attention that although your device is able to run the game, it may not be fully optimized to run it properly or give the best experience. Our team is always tuning and refining the game. We're working to improve performance, but we cannot guarantee full functionality on older mobile devices and operating systems. For the best experience, we recommend playing on a different device such as a phone or computer.
Love this game.
by HcHoney77 on 2018/05/12 13:36
First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!
Plz fix!
by iPad52 on 2017/09/30 00:39
I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks! I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!! Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.
Fun but Scam
by JustmeJam on 2018/05/26 14:12
I never give reviews if it’s not a five start but I have to say... I’m proudly up to level 807 in this fun game. I like it because it’s challenging however they are VERY CHEAP with gifts. I find that you have to do too much to get a simple power up that doesn’t even help you on the difficult boards that much. Other games like Candy Crush, Panda Pop, Words with Friends and even Toon Blast all seem more generous in giving help when it’s needed and for that reason I only give these cheap creators a 3star. Also, I paid $1.99 for some power ups and NEVER RECEIVED THEM although the money was taken from my account. I stopped payment with my creditor and it was fine. Never pay for anything with these guys. I reported and never heard back from anyone. This was months ago! Because of This it seems like they’re a scam company. But overall, The game is fun and challenging. Just don’t buy anything and your fine🙏🏾
Review
by MikkiBS on 2018/11/28 03:21
I love this game but I agree with the previous review. I often win an hour or two and lose them because I don’t have the time to play it out. It would be great for if you could add a figure by which players could save their won time or any portion of for an extended period of time. I don’t have the complaint that he has about the credits but I certainly understand the frustration. Players of this game are obviously competitive and winning is important as well as receiving earned credits. I hope you will consider what had been said in these reviews or what is the point of asking for them.
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Odd
by AkKris10 on 2019/03/07 21:10
I have been playing this game for a couple of years. I don’t mind winning time I can’t use, it’s not that big a deal...irritating, but not something that’s a problem. I like having 5 lives, it makes me stop playing and do life stuff. Often there are levels that take me weeks to months to earn three stars. It’s just the way I play. Updates, however, can be frustrating. Not sure if my iPad Air is the only one with this trouble, but I can’t open and play this game after the latest one. The app tries to open and shuts down before the black opening screen vanishes. I open from being online and the same thing happens. I have rebooted more than once. I guess the loss means I need to do chores. But, I will keep trying to access the game!
Consumer Fraud-Buyer Beware of Purchasing Packs!
by 98034 on 2019/03/08 09:06
Purchased the starter pack and it did not give an ADDITIONAL 150 gold coins as promised, but nearly an accumulative amount of 150 gold coins, therefor in actuality only received 90 gold coins for the starter pack purchase-Consumer Fraud! Going to message developer for refund. If do not receive refund or lost 60 coins, will be talking with BBB and credit card company to file a complaint of blatant Consumer Fraud, along with bait & switch practices. Also, it would be nice if one receives a bonus for unlimited lives, that the recipient be able to save the unlimited lives time frame for later on when one really needs such a reward. Have seen this option available in many other Match 3 games that have been played & reviewed, so one knows that it is indeed an available option. If the developer could refund or credit the 60 coins lost, the game rating would be gladly raised to 4 stars. Moreover, if the developer makes the saving of bonus timed unlimited lives awards possible to save for later-on use, the Match 3 would actually given a 5+ rating, for as it has the potential to become mind soothing, relatable, and quite fun to play in actuality. In other words, addictive! Although we are not sure if the KamenRider Review Team [KRRT] will get any follow-up/response or consideration from the developer... Cheers, ~KRRT
Some levels are too hard
by Jamie0424 on 2018/08/12 17:19
I’ve been playing this for a few years. I was stuck on a level for a few months. I had given up and stopped playing, and I finally tried one more time and spent over a week in the daily spinner, and ended up passing. It does get annoying because I have spent a lot of money on this game, and finally stopped spending money because it was almost like cheating. What’s the point in playing a game if you’re going to pay money to pass to the next level. If it stays hard- I will delete the app and find other games to play. This is a fun little game, but the levels need to be changed completely being they are all kind of the same in different stages- which gets boring after awhile when you can’t pass a level.
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
A bit annoyed by the power-ups.
by Gadldavila on 2018/07/21 04:24
The power-ups you get when you match a certain number of the same jewels don’t have the same effect they used to have. When you match 4 of the same jewels and appears the one that clears a line (horizontally or vertically) it doesn’t actually clear much and this also can happen when you match it with the bright stone (?); it’s supposed to be this big clearing effect, but now it’s just normal. What I’m trying to say is that it’s supposed to be a hand (or as it’s written in the description: a power-up), but it’s not that helpful. Having said that, this game is really good and I think the genie, the fox and the paws are really original. I’m just a bit upset about the power-ups, but I still play it and it’s really good.
This game was my fav!!
by coffeelover5 on 2018/09/23 17:17
I love this game. I have written a review before but things got better. I usually buy the specials and play this game all the time. Recently I was charged for some things I never received. I send support an email and they responded promptly telling me I could get a refund or a credit. Since that email I have received nothing. I have replied 3 times, sent another support ticket and still nothing. So please be careful and look at your bank account for any unknown charges. I hate this happened because this is my favorite game. Update: the developers still will not respond to me. It has now been 2 weeks since they asked me if I would like a refund or credit. So frustrating because this WAS my favorite game.
Please stop asking me to invite people
by Liz Staley on 2018/03/21 21:01
I LOVE this game! It’s seriously my favorite game on my phone and I play it several times a day. However I would really like to be able to stop having it ask me to send invites to my friends! I would pay real money to get that screen to go away permanently. Not only do none of my friends play games like this, but it’s one more annoying screen to click through every time I log in. And if there’s several events going on at once (i.e. Desert Dash, Collection Clash, Three Chests) it takes quite a bit of time to actually get through so I can play.
Addicted!
by moonkid8 on 2018/07/11 05:10
Yep, I admit it… I'm addicted. I love playing it and I'd love to give it five stars but when I open the treasure chests and it says I'm getting 25 coins, they never show up. I could really use those coins. Could you please fix it? Update: ok, The above problem was resolved but now I have a question… Whose bright idea was it to go for a run with the “find the relics”? It really gets boring (to the point where I’m on the verge of quitting) to play the same thing over and over. One of the things I really liked about the game was that there were a lot of different challenges. Eighteen “relics” in a row! Really?
I’d love to give 5 stars but...
by AnGdreams on 2017/12/05 17:58
The game is super fun and addicting and I love the rainbow colors, look & feel of the game but there are some things I don’t like. I’ve spent far too much money to buy coins for 1 extra turn or booster. When it’s on Soaring Streaks gameplay you should go down just one level when you lose or at least down to the lower booster level instead of all the way down. I absolutely HATE the snakes that enter the game around level 500! There is no way to use the rainbow gems when the snake catches them. I honestly loved this game up until the snakes came in. They ruined the game for me. I’ve spent a lot of money playing so hate to see it all go to waste but I think I’m done with this one.
Great game, some ideas
by iamofit on 2017/09/07 12:08
It's a fun game. I have a few suggestions for the developer though. SMART butterflies. It's aggravating when your down to a few moves and you select a butterfly when there's only one bar of gold and it crashes into empty dirt. Why not select which box butterfly hits? Also it'd be supercool to get a diagonal move power up where you can slide a gem diagonally. The snakes are super annoying. Is there a snake removal kit or something? There should be a way to kill them. Also when adding new obstacles like them, add a new benefit too, it keeps it interesting.
Level 826 freezes!
by Jenn_E 129 on 2017/10/17 17:15
I really do love this game. It’s perfect for passing time and I’ve spent more money than I’d like to admit buying coins and boosters. Everything has worked well until I reached level 826. Usually several moves into the level (and always when I’m doing great and it looks like I’m going to clear everything) the game freezes. And it’s not an issue with my phone. I can still pull up game settings, but I can’t make any more moves in the actual game. I’ve lost SO many spinny color wheels and crosses (that i PURCHASED) that I’ve lost count. Please resolve this issue!
Great game
by CrispyBelle on 2018/08/25 16:58
Love the animations. Has all the combos I love from candy crush soda and jelly. Example match four in a square. There is pay options but has daily logs in, quests and competitions to earn bonuses and rewards to keep your levels and combos going. I think I like it more than candy crush to be honest. Great job developers! The genie, magic, paws and treasures just really bring it all together to make you want to keep playing. I pause my PC game I’m playing for 10 to 20 minutes at a time and play this instead. Thank you all so much!
Stop with all the pop ups!
by iPodNewby76 on 2018/05/20 15:56
God Bless America! Stop with all the pop up windows already. The new games are fine, but I don’t want to have to weed my way through four, five or six pop up windows every single time I open the game. Alright already. We re having some camel race for the next three days. It’s not like I can decide not to participate. It’s automatic. So don’t keep telling me that the game is going on. When you e got two games going on at once it becomes absolutely ludicrous. And fix the glitch where the racing camel hooves SFX stays on for the entire time I’m playing the game. It is super, super irritating. I can lose it by turning off the sound but then I lose the other SFX.
Long time player
by Beautys Queen on 2018/11/17 12:33
I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902
Really enjoyed this game until.....
by Picschick on 2018/09/18 03:05
I was obsessed with playing this and played it well coming in third place in my first event and first in my second event. (I pointed out that just so you won’t think I couldn’t play the game without help). I was playing it for hours a day and soon found you reached levels that were impossible to beat without running it a couple of dozen times or spending lots of cash buying boosters. Like far too many other great games in the App Store, the developers greed has pushed me away. I don’t mind playing a game where I need to buy something now and then but I can’t continue to play a game that makes it necessary to buy $6.99 game packs 3 or 4 times a week. I’m deleting this app. Save yourself some frustration and lots of $$$, don’t download it.
Great game, poor customer service
by DawnS. on 2017/10/16 00:13
I was really enjoying this game, but once I got to level 851, the game repeatedly froze after I used a special gem. When I contacted customer service, they basically sent me a copy of steps to follow that are posted on their support site. Of course I had tried those things first, except for disconnecting from Facebook, which is not going to make a difference with this problem. Anyways, I am just going to delete the game. If they want me as a customer, they will find a way to be a little more helpful. I hope lots of people are contacting them with the same issue so that they realize the issue is on their end, not mine.
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Don’t reinstall this game when it won’t start
by EmptyDarkOne on 2018/05/27 22:20
Edit: Can you please make the game play slower? There just isn’t enough time to stretch my fingers while waiting for the game icons to stop spinning. I really hate how fast you can swipe in this game. I really shouldn’t be able to make my next move without hesitation. I simply love that the developers thought that making the game slower would make people want to purchase anything. Game would not start on my iPad even after going through the troubleshooting steps. Would only start on airplane mode which is useless if you are connected through Facebook, because then you can’t get or give lives with friends. Had 95 lives and 20 big gems saved up. All gone now. The only thing left is my game progress.
Loving this game!
by Mommin' Ain't Easy w/ 3 on 2018/11/15 05:01
I love love love this game! Totally addicted! I am on level 2,900!!! I do wish you could use the extra “free” time at your leisure. I don’t like use it or lose it. I read one of the reviews about the “smart butterfly” where you can choose the jewel you want. There were many times I only had one jewel left and the darn butterfly wiped out dirt! WTH!! Anyhow, you need to hurry up with more levels!!! The screen says coming soon, but when? I had 2 free hours of life and was bummed there were no more levels. Playing the waiting game.
All rigged
by laughingathuuuge on 2017/12/11 23:44
All online games with in purchase options are rigged! I play until I get stuck on levels then delete / do not waste money as once you ever buy on an app they fleece you. Play until you can't advance then move on to a new app. Oh and I especially laugh at how I am so close to finishing a level and they freeze the gems so they don't cascade down after swiping - just a joke it's so obvious how they rig apps. Now after deleting and reinstalling app to see if would stop the "hang up" it took ALL of my boosts. I log in with Facebook which has my progress saved yet they can't save my boosts? Deleted app and won't download again. Going back to reading books and no more online games that try to scam people. Wish I could give it negative stars!
Cheated out of win. Can't play game if iPad is connected to the Internet.
by Alp0075 on 2017/09/04 00:10
I was cheated out of my win on level 340. This is not the first time this has happened. I love the game but it is very disappointing to have to play a game, win and then not be able to advance. The game closes and then won't reload until I clear cache. The other problem is Internet connection and ability to load the game-this is a no can do. I read your app assistance followed your directions and still have issues.
genies and Gems
by Sunny lady on 2017/10/22 02:56
Have any of you had the same problem with this app. When I get a chest and it says I will collect All the things for getting chest, it never works. I have talked with the company who gives us this fun game. Yet if you cannot fix the problem you should not have it on Apple for us to buy. Oak tired of sending g notes that the last update made this game so messed up I will not use it until they fix it. I have tried all the things they tell you to do but to no avail, it locks up on me every game I play. So I am out of here and I suggest you all do the same.
Better than a few years ago
by Focus Linda on 2019/01/09 16:42
When I quite playing a few years ago, I was stuck in the tougher challenges and it also became quite boring. Now, the game is quite a bit more interesting with added characters of encourage. However, I find it discerning when challenged to the camel race, that, no matter how fast I finish a level and without losing while staying in 2nd place, the camel in 1st place jumps 2 to 3 places ahead. I feel this is a shame and should be reviewed when you upgrade your game next time. Otherwise, I truly enjoy the challenges.
Disappointed
by Aob1976 on 2017/10/15 18:28
I would have easily given this game 5 stars except I have now lost two opportunities of hour long play because one level continues to freeze and I have to quit ... I can’t go any farther now because of it as well... I submitted a report to them to no avail.. they told me to restart, disconnect from social media none of it has worked ... I also deleted the app and downloaded it again no luck and no help from them. Completely disappointed this was my favorite game.
The snakes are killing this game
by jason90210 on 2019/01/06 22:38
This game use to be a five star to me because it would relax me with the sounds, but now I am on the levels with the snakes and they are frustrating me. I have a very stressful day to day and I like games that are relaxing. Challenging but relaxing but the way the snake boards are set up is that they will conquer your gems and sometimes you could have the board won if only you could use that gem and that’s frustrating. Kill the snakes off this games. It’s very frustrating to keep having to redo boards because you can’t move the snake to get that one last piece of gold with 10 try’s left.
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Loading issues!
by Angel Si'Dereal on 2017/09/03 02:27
3 stars; mostly because when the levels do decide to load fully then I have fun playing the game. However, the rate at which the levels load is at a snail's pace and usually if it takes a long time then the game automatically closes and I have to try and start over, hoping that my next attempt will be the lucky one so I can play the level. This issue wouldn't be so bad if it happened once in a while but it's nearly every single time for me since I downloaded the app. I do hope this sort of thing is resolved soon or I may have to bid farewell to this game.
Fun!
by Bloomer72 on 2018/03/09 15:47
I am enjoying the game. The only thing I can think that would make it better would be the quest that is done in one life...it could be a little easier to get through the levels. I could never get past level two but was mainly stuck on level one. I know they need to be challenging but it’s very discouraging when I waste all five lives one on level for the entire two days & don’t have coins to get life refills. But other than that it has been a very enjoyable game.
Simple fun with a cute little fox!
by KidzNhorses on 2018/01/29 13:08
I have a very stressful job, and when I want to sit down and relax I want to just play a simple little game and successfully get through the various screens. This cute little game does the trick! I Mabel to see my friends who are playing, which makes me smile, and it’s not too difficult to get through each screen. I think the developers for just creating a simple little game with the cute and happy go lucky little fox to take us on our little adventures
Kicked off
by Yooper girl. on 2018/05/18 02:19
Every time I make some moves, I get kicked off. I’m at level 826 and this is so frustrating as I love the game. Going to quit playing until they fix it. If they don’t, I will put my money on other games. Played for two days now and not frozen out once. I think the problem got fixed. Thank you. I now gave it a 5 rating. Update. Now I can’t get the app to load. Having been trying for two days. What is up.
Love it but disappointed now!!
by Mom22girls1422 on 2017/12/08 15:25
Have been playing this game for a long time level 1485 and have for the last several weeks received no coins for moving up areas or in treasure boxes. Always use to. Sent an email and was informed that the only way to get coin now if by buying them. Come on....really? You never gave that many coins in the first place and now you take away any chance of earning. I love this game but now that I know you have to buy coins it may not be my favorite anymore. Sorry. Please change. Never been in a game that you couldn’t earn what you could buy.
Decent but not great
by Tyndyl on 2018/07/26 03:32
This is a pretty standard match-3 game. There aren't too many ads like with some free game apps. The biggest problem I have with it is all the "extras" like the "challenges": "Play these limited time exclusive levels for a prize!" etc. It would be fine but you have to tap through as many as SIX pop ups begging you to play the extras and buy the discounted extra lives and connect to Facebook and who knows what before you can FINALLY get to the main screen to play the actual game. Still, it's a good back up for when I'm out of lives on my regular match-3 game.
Was one of my favorite games
by Hapehart on 2018/06/28 10:32
This was one of my favorite games for years and would 5 stars but lately I am getting frustrated with it. I click on it to play and it won’t load the game. It sits frozen on the home screen of the game. It use to do it every once in a while but now it’s all the time. I go three days to a week with it froze and unable to play. I have checked and it’s up to date with the latest update. I earned over 20 hours of free play the last time I was able to play and was unable to use a minute of it. I love this game....Please fix this problem.
All the fun is going away
by patriotgal76 on 2017/10/17 02:08
I used to love playing the chest challenges on the weekends. Then they just disappeared. I just noticed they are back with no warning they would be available for play. Plus the time to play them is like 2 days and it used to be 2,3, and 5. Without the chest challenges or the genie on the weekend, the amount of time I play this game is becoming non existent. Please return things to how they were. B/c right now, I’ve honestly no reason to keep playing. Another thing real quick, piling the chests, weekly race and continuous wins into 3 days is not fair to those who used to love this game.
Don’t play if you don’t want to get sucked in
by iTif on 2018/04/13 00:32
I’m embarrassed to say that I think I have a problem, and am addicted to playing this game. I have wasted countless hours playing this game, when I should be doing other things. Latest update has an “intro” of music playing when you head back into the app (like if you switched to check mail or whatever, then headed back to game), even if you have sounds and music switched to off- please fix this- there’s a reason I have the noise turned off.
Fun but expensive
by angied95 on 2017/11/05 14:34
I love playing the game but I have spent money buying extras and when the game stops or has other issues, I have to start over. When I complained I got a generic email mail saying how to fix it. No mention of the money that has been wasted. I replied and they want a screenshot proving I paid for the items. It has been 3 weeks since my initial Support email and I received the request of the screenshot today. Not sure why they can see my profile and look at the upgrades I have purchased. I haven’t experienced this with other apps.
Terrible game...crashes constantly
by Vgfdnn,he'd bjt on 2018/01/08 03:45
This game is a worthless piece of crap! won't load at all now as it crashes before it opens every time. They need to fix this game.....I wouldn't recommend this game because just when you get hooked it quits working properly. I guess the developers don't read the reviews. I have done everything they say plus deleted and reinstalled twice. Still won't open.
Update: Game Cheats You- Old Review: Fun
by Nansee#2 on 2018/10/01 17:05
Update: this game really cheats you. You can strategize all you want but they still control how the gems fall and how quickly you are able to progress. And because things are moving around so quickly, they hope you don’t notice you are being cheated out of your strategic attempts. Old Review: Cute and fun game. When you line up gems and it sets off a chain reaction, its difficult to see what is happening and understanding the patterns for scoring. I don't always know what Or how i am scoring. But it is fun for sure.
Retrieved my game!
by ulam90706 on 2018/07/15 19:51
I’m a fan of this game as a matter of fact I’m at level 1,500 or higher can’t remember until my other phone was damaged and can’t open this game, I bought another phone and downloaded genies and gems but I have to start from level one so how can I retrieved this game and start from the level where I stopped two weeks ago. I played so hard spent money to obtain that level, kindly help me. Thank you.
More levels please!
by bkitten1 on 2018/08/06 23:42
Love this game in spite of the few glitches where I lose stuff I earned every now and then; and then like now, new levels are added but only 20; which if your a regular player that’s just not enough and to add insult to injury, the free play and rewards I got right at the end are moot cause I’m out of levels.. please keep levels coming, and not just 20 at a time lol, and I’ll keep playing and spending way to much money on this silly but crazy addictive app ;)
Stopped loading
by tstvrn on 2018/04/24 14:15
My game stopped loading. After a month of checking for updates and clearing my cache, closing all open apps and restarting my phone, I decided to contact support. That was a joke. I clearly told them everything I’ve done and they responded with what I assume is a automaticity generated response telling me to do exactly what I’ve been doing. I then responded that I’ve done that repeatedly and received a second generated response that made it sound like I was an idiot and gave a step by step of how to try everything I’ve been doing for a month. Tech support is worthless and I will not try any other of this makers games due to lack resolution.
Rating Trends
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All Versions
4.0
130,950 total
 5
104,110
 4
18,521
 3
5,352
 2
1,193
 1
1,774
Current Version (62.59.110)
4.0
104,979 total
 5
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 4
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 3
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917
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Version History
More...
Keyword Volume Hits KEI Rank
genie
38.94
124
19
gem
10.40
5
1
gems
14.92
2
gems and candy
118
1
genies games
124
1
genies gems
76.83
1
game genies
0.00
1
genies and gems
6.0 K
1
genie and gems
442
1
the geenee
0.00
the eugenist
0.00
free gems and jewels games
0.00
matching games online
0.00
Screenshots
Keyword Volume Hits KEI Rank
genie
38.94
169
gem
10.40
4
genies games
124
1
game genies
0.00
1
gems and candy
118
1
genies and gems
6.0 K
1
gems
14.92
1
genie and gems
442
1
genies gems
76.83
1
Search Visibility
App name
Genies & gems: Puzzle & Quests
Description
Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & gems,  the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & gems and begin your magical journey today! Already loving Genies & gems? Like us on Facebook to get the latest news on new levels, content and features. https://www.facebook.com/GeniesandGems/ In an effort to support the capabilities of newer iOS devices, Genies & gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game!   (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & gems what a great game to play, thanks guys. (5 STARS)   Just love the game.  It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS)
Challenging Game
by OkeefeGirl on 2019/07/20 03:13
Has lots of variety and plenty of awards. Fun to play!
Paw same game
by rainbow runers on 2019/07/19 23:54
This is an excellent app there not a lot of adds it has fun levels and it’s like if I start it I can’t stop and it is like magical with genies and a cute fox that sooooo adorable and those are the reasons you sould download this app if you have not😍
Great
by punjunko on 2019/07/18 20:21
Keeps me entertaind
Fun!
by MissKitty's22 on 2019/07/18 07:58
Enjoy this new game, it makes me have to think on each move but to win you must play and think...ITS FUN!
Higher levels
by What?01 on 2019/07/15 11:38
It’s ridiculous as you get to the higher levels. Their excuse is the phone is too old and you need to put the game on a computer or more current phone. Hello? Anyone else notice the section on the App Store that says the game is compatible on this phone? Yet they’ll take your money when you purchase the extras...nobody uses that kind of excuse in games...how disappointing that their long time customers mean nothing.
Super slow animation
by TamPham98 on 2019/07/15 05:51
Don’t have the patience to play- the animation for every movement is extremely slow.
Gene
by Cezyfonnie on 2019/07/14 00:11
Gives your brain a workout. Thanks
Another rip off game as usual.
by Notification failure on 2019/07/12 12:33
Well I thought the game was actually pretty cool but as usual like every other software developer out there all they care about is getting money from you all they care about is taking your money and basically you get nothing in return as you’ll go through your boosters faster than you can think. The worst part about the game is when you start off with a booster that you earned the game actually forces you to use it when there are no moves left to use so you get screwed by using it then for the rest of the game you literally get nothing to help you get to the next level then you either are forced to use the ones you have bought or earned or if you die you lose all your boosters you earned. Another bad game that is literally out to rob you. I’ll go back to Candy Crush at least they give you boosters all the time and they let you continue without losing everything you earned. Update, April 16th 2019. Now when you run out of lives they use to give you 5 extra lives after you would watch a video. Now this cheap company makes you spend money at every cost, no more freebies and of course these cowards never answer back either. Greed and profit, levels are to the point just about impossible to pass unless you’re willing to blow your money. So pathetic that they won’t answer you no more, this game used to be one of the best games at the iTunes Store ever gave you but now it’s actually one of the worst because it’s become nothing but a rip off and anything to screw the customer and of course cheating is their main motto and as I’ve said before they don’t have the balls to get back to you and explain. 👎🏻 DOWN. Update May 8th, 2019 Over a month I have played thinking they would change their GREEDY WAS but to no avail. So now this game HAS become even more of a rip off they used to be able to give you 5 free moves or five extra moves if you couldn’t pass a level after watching an ad, now they’ve completely taken that away and when you do the elite challenge and you have no boosters they purposely make it to the point where it’s impossible to win any levels and you lose all your lives and how do you gain more lives now they’re forcing you to buy them. They also like to block your email when you complain about all the lives you’ve lost or certain levels that have been lost or progress and they never give you any definitive answers as to why or they would end up giving you back the stuff that you have lost. The people that make this game or nothing but cowards when you question them and why they change the game so much to where it becomes nothing more than a rip off now and levels are almost impossible to pass that just means that their game must be doing so bad that no one’s downloading it anymore because they realize how much they’re ripping off customers I honestly hope this company goes out of business. Oh and since you have refused to send me back emails and you’ve basically blocked me I am going to the BBB to file a complaint for fraud and bait and switch this is a classic example of how a company robbed you blind and then they have the balls to come out and tell you all will replace whatever you lost and it never ever ever has happened once for me once I get the Better Business Bureau after these people hopefully they will get shut down. Update 06-17-19 even after getting the BBB involved, they still have REFUSED, to explain why the game has become almost impossible to pass even on easy levels. The BBB explained that companies like this are strictly for cash grabs and also they told me that they will purposely make the game harder to pass any levels unless you buy boosters. Hence CASH grab. Kids beware, CHEATERS like Jam City who use to be respectable have now become like most electronic games that require you to spend hundreds of dollars on a game that costs pennies to make. The algorithms that are set are designed to give you as many unusable moves to force you to buy or use boosters, they claim this is not true but the BBB has told me multiple companies like them all do the same thing. They told me your best advice is not download any games like this. When they start to lose customers that’s when they will usually change their cheated algorithms so it becomes fairer to play. Best advice is to not play anything by Jam City so either they will go out of business or stop making you pay. Again months later and still they REFUSE to acknowledge me. Still refusing to get back to me, now even easy levels are impossible to pass. The algorithm is set as follows: no boosters, levels become virtually impossible to pass I mean ALL levels, no more watching videos to get a free life since they decided to take that option away, forces you to buy boosters when you don’t have any ( this is where they enable a cheat algorithm that is designed to make your levels harder cause you don’t have any boosters so they purposely code this into making you buy boosters ( should be against the law ) consumer protection is out the window with this company as well, forcing you to use free play when you win extra time ( you should be able to use the free time when you want, not when the deem it for their convenience ) All in all the updates are pure garbage as well too. They also set algorithms for the game to purposely screw you on as in lost progress or missing boosters, this is all apart of their plan to rob your wallet. If anyone thinks I’m making this up you can go online and see how they code it. I don’t spend anymore money on this ROB machine. Worst part about this big rant I’m saying they will refuse to get back to me one way or another because they know that I am 100% right that I’ve called them out on their BS. Do yourself a favor call the Better Business Bureau and continuously complain about this company until we shut them down. Taking advantage of people especially children to write cheat codes to literally steal money is in my opinion against the law.
Genies and gems
by 12 and three on 2019/07/08 02:09
It’s a good game but not that brain challenging game. It is good for kids and toddlers who can play for fun. Another good thing about this game is it is easy to understand for beginners. Have fun kiddos🙂
Frustraded
by RemoveToonBadges on 2019/07/07 22:24
My favorite game is on a loop when reaching Level 98. Can it be fixed?
Omg
by bubbadabubba on 2019/07/07 10:48
Very addicting love the music with the power attacks very unique matching game hats off to the creators and team
Love this game!
by Grannyof2boys on 2019/07/04 03:46
Went through the entire game. Waited for added levels for 1 month before I deleted it. Just got tired of waiting. I re-loaded it just to play it again! But now I can’t get into the game! This is the reason it got 1 Star.
App is glitchy when a specific ad runs
by PrincessPliz on 2019/06/28 19:31
When I’m playing the game and I click the button for “free booster”, when the ad pops up for “merge dragons”, the app force closes. I hope something can be done to fix this soon. Thanks.
Genies and gems
by mobility98 on 2019/06/25 03:27
I find this game fun and looking for stages and a lot of luck to beat the levels
One of only two games I play until...
by SponskySearch on 2019/06/25 00:05
This game has gone downhill or maybe it's customer service/tech supprort. I started having issues a few MONTHS back and have repeatedly contacted Jam City over never receiving earned rewards, losing hours of awarded time after having to restart the game, etc. etc. I am on level 354 and have been told to reinstall the game after signing in to Facebook. I don't use FB and am not about to make an account on a site I hate just to straighten out this game. If the way things are going are any indication, I would probably lose the progress I have made. Tech support told me that "saving my progress" by signing into FB and reinstalling, things would straighten out and I wouldn't lose my progress (this is the third or fourth time...I lost count...that I have reinstalled and had to start over). I was told "we are working on other options". I think they need to work on new IT support. UPDATE: (after months of back and forth with support) Thanks for reaching back to us. It has come to our attention that although your device is able to run the game, it may not be fully optimized to run it properly or give the best experience. Our team is always tuning and refining the game. We're working to improve performance, but we cannot guarantee full functionality on older mobile devices and operating systems. For the best experience, we recommend playing on a different device such as a phone or computer.
Great variety!
by Toadyfrog on 2019/06/19 02:31
Always looking forward to next levels!
Took me back.
by 123K456G on 2019/06/18 14:53
I got onto level 64 at least, and then it took me back to level 4. Why would it do that ?
Trigger warning
by niqchu on 2019/06/18 00:12
There should definitely be a trigger warning for some of these levels ESPECIALLY level 439...
Smart Game
by Lordlugarrd on 2019/06/17 02:43
I’m In Love And It Helps Develops My Mind
Used to love this game...
by deb1vb on 2019/06/14 22:36
But there have been too many glitches lately and the game freezes constantly. I rarely play it now. Please fix!!
Couns
by Nicole202072 on 2019/06/12 06:30
I bought the starter pack that was suppose to come w free life’s and all it did was give me 25 coins
Genies and Gems
by Kakyjo on 2019/06/11 21:50
This is a fun game!
Getting kicked from the game
by paldjduebaofu on 2019/06/09 03:42
I love the game have been playing it for a cpl yrs recently I've been getting kicked out of the game completely i have the lastest version its updated and still getting kicked not happy about that losing bonus tools bc of it having to redo boards ive beat bc i get kicked
Genies & Gems
by Chachime2 on 2019/06/05 23:02
Very good game
Unlimited
by Adrisgurl on 2019/06/05 07:12
Very fun and addictive
Game tips
by Babygirlde on 2019/06/04 17:07
I feel that if you win the options of having more time to play the game, if you have to stop playing for any reason, you should be able to come back to it having the same time you had when you left. There’s times when I’m playing and I have to go back to work, and if I had an hour left to play I lose it when I come back. The timing should stop when you stop playing and come back to that time.
Why am I sent back to level one?
by disappointed hammie on 2019/06/04 01:51
I have been playing a long time. I was at a level above 800. I opened the game to find that I had be put at level one and could do nothing about it. Okay so I excepted the challenge of getting three stars on every level before going on. Today I was at level 70, left the game for a while and when I came back I was again at level one!!! WHY??? I quit!
Petty ruins a fun game!
by Texhall on 2019/06/03 18:42
This is actually a fun game. BUT, now the game is geared to give you mainly rewards of only more time, (yippee...insert sarcasm here!) instead of actual, beneficial bonuses. They’ve also added idiotic, supposedly cute snakes that move & cover up good bonuses you’ve earned. Try it.....you’ll agree!! Why? To make it ridiculously hard to achieve levels, and to force you into buying more coins to continue your level play. Petty...and a great way to ruin a clever, potentially fun game!!
Meh
by Slibidy on 2019/06/03 00:54
Just another pay to win match game.
Better rewards
by K&RSingletary.. on 2019/06/01 03:04
You don’t give good rewards I’m tired of them butterflies give some coins or the outher one if you pass a board you be on a board two days and you only get that little butterfly I sometimes want to stop playing make the rewards better and the game freeze and steal my life’s
Game keeps freezing 🙄 ...and more
by dreamweaving bttf on 2019/05/31 18:41
5/31/19 Update: frustration continues. I just completed a level (I have a screenshot) and something about SORRY LOSER 😬 better luck next time. That was me paraphrasing 😤 Since the update to ver 62.55.107 a few ago, the game is randomly freezing. I am unable to move any gems. At first it seemed to happen after running out of lives, and a promo for one of your other games would popup. Now it is happening in the middle of play 🤬, often with a clear path to complete the level. This is one of my go to games, but I don’t do frustration. Hope it can be fixed. Thanks!
Genies and gems.
by Helliumhips on 2019/05/29 21:26
I’ve been playing this game for over 2 years and really enjoyed it until 2 days ago. My icon is still on my iPad but the gave will not load or play. Need help in correcting issues.
Good Game
by Perezranch on 2019/05/29 07:16
I love this game
Not Fun
by just12play on 2019/05/28 14:28
This game has so many issues. 1. It almost impossible to beat each level. It takes forever. 2. Sometimes it cheats you by closing down right as you are going to win. 3. The last straw today was when I opened the game to play and this advertisement for Clash Sweeps pops up and doesn’t give you a way to exit out. The only way to play this game is to play the Clash Sweeps game. I am removing this game from my iPad. I have no interest in downloading this other game.
It’s all good
by Mauna Loa on 2019/05/27 22:09
It’s a great pass time. Rather have play this then a relationship! This doesn’t talk back!😎
Boring
by Misty1927 on 2019/05/25 16:53
It’s a cute game but everything moves ENTIRELY WAY TOO SLOW! I couldn’t deal with it past the 3rd level. I’ve tried so many of these games and they’re all very disappointing. I’ve found only 2 out of all I’ve downloaded that aren’t super slow and lose my interest within the first 5 minutes. It’s pretty sad when my children don’t even want to play them, they constantly tap the screen trying to make things move faster.
SO not worth it
by rolson55 on 2019/05/25 03:55
You MUST SPEND CASH to play this game. If you’re not prepared to do so, do not even try this one. I hate these games where they drain your bank account just so you can kill time. Not worth it. Whatever happened to buying a game, pay once? This game is a black hole, and if you let it rip you off, you deserve to be taken for your money.
Crashing
by Eer079 on 2019/05/23 14:23
I used to love this game up until this week. I am on level 330 or so and every other turn the game freezes up. It’s not my phone, it’s no other app. And then I have to close the app and my turns are gone. I checked to see if there needs to be an update but it was updated yesterday. Then why is it still freezing??
My opinion
by mysnickers on 2019/05/22 17:19
I enjoy playing very much. Thank you
Litoome
by littelome on 2019/05/22 04:33
I’m having so much fun with this game I can’t put it down
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
Kissedbyangels
by Kissedbyangels on 2019/05/20 02:35
Played this game some time ago, loved it. However I would like to play it again but it won’t download. Why is this?
Unfair
by bernal208 on 2019/05/16 05:02
I have a complaint!! my boyfriend and I play and I’m 300 levels ahead of him 😂 why does he get to spin 3 different times on the daily spin and I only get 1 turn?? That’s so not fair and I’m kicking his butt in this game I’ve clearly earned it more than he has!
Great game!
by Velcrosmom on 2019/05/16 02:56
Love Genies and Gems!
Genies
by &&&@:7 on 2019/05/13 15:35
Why do you make it so hard to win levels it’s no fun to be on a level forever!
Disappointed
by Lake151964 on 2019/05/13 00:06
I have had this game for 3 years. The developers used to give you a magic gem if you played a level more that 3 times. No more! They just want you to spend money. I used to love this game and I spent a lot of money playing but no more! Good bye!
Disappointed
by former mcdonalds app user on 2019/05/10 10:06
Can’t watch the video for extra moves. Can’t REPORT IT “Safari can’t open too many redirects.” Tried to get a free booster by watching video ad, no ad and it froze up the game. I have been only playing this for a few months and this is the second time this happened. I really enjoy this game but this is disappointing.
Keep getting kicked out
by Njoyaz on 2019/05/10 03:19
OMG? Been playing this for ever and like the game but lately every time I finally get almost passed and I get to "watch a video" for 5 moves, the game kicks me out instead of letting me play. 3 updates later and still no fix
Best game
by insporing on 2019/05/05 16:20
Addicting n I love it
If you love ads and glitches then this is for you
by whoDni on 2019/05/03 23:08
So the first few levels are great and everything works but the difficulty level soon jacks up forcing you to either pay for coins or watch videos for extra moves, only the videos only work half the time. Then you get kicked off. They get paid since you watched the ad and you get nada.
Levels
by stannerstoby on 2019/04/27 21:01
It seems like the higher level you go the more difficult it becomes but at the same time it makes it frustrating and boring because you never get to win . I mean it gets ridiculous you have to play the game 20 times before you can even when so I am just starting out like the game I am now at number level (game) #831 it so slow and boring that I can’t stand it. They force you to watch advertisements to get a few more tries which you need because there’s no way you’re going to win... I don’t know I just really don’t like it ..it slow and boring
Genie winnings
by Sistermac on 2019/04/27 01:04
If you win it you should be able to keep it not lose it when you don’t get the next round on one shot.. also you should not run out of time
Good gameplay
by gum yet on 2019/04/26 18:35
Enjoy the game very much
Good game
by receptacle on 2019/04/25 02:34
Best app ever
Too many
by MlmnCmp on 2019/04/25 01:29
Game would be a lot more entertaining if not so many ads/interruptions.
Wheel
by unabashed optimus on 2019/04/22 22:13
Where’s the wheel to spin for goodies?
Too many clicks just to play the game
by hjshusn on 2019/04/22 18:59
I have to click 4 times just to play. I don’t want to connect to Facebook but asks every time
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Frustrating
by 27jr on 2019/04/19 17:28
Seriously frustrated! Love the game but suddenly when you are supposed to watch video to continue- you can’t! It freezes up AFTER you watch the video and you have to exit your game to continue! I even deleted my app and opened a new one to try and fix it. (Was in 1,000s of games and list all of those) problem still there😱
Explosive
by LisaGirlRuiz on 2019/04/19 16:17
I love the sounds, that may be why I can’t sop playing! Whoever decided on them was spot on! There is something satisfying about them!
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Fun until you leave app
by 311 Fan01 on 2019/04/19 02:16
One of my favorites to play when I need chill time. Except when I’m winning a streak and I leave the app to answer a text only to return and it’s kicked me back to the beginning of my streak! Super annoying on an otherwise genius game.
Fun
by Africanbelle on 2019/04/18 23:35
Not enough levels
One of the game I really like but
by mall1206 on 2019/04/18 23:25
I got to level 702 and now the app does not load it says cannot use getstring with null I have no idea what’s going on but very disappointed
Update problems
by Onetonine on 2019/04/16 13:36
Not having any problems with the game until the update. Only gives me prize of more time to play. Then, will not respond to the Stop while the wheel is spinning. Please correct the problem.
Game quality
by fishman*1 on 2019/04/14 22:23
I’ve tried to play this game before and you even know I’m doing the right move the game keeps saying then I did the wrong move you need to reprogram the game or take it off the Internet.
Love it
by arichmond32 on 2019/04/14 15:55
I love this game it’s so addictive
Awesome Game!
by Elease7474 on 2019/04/14 01:23
This game is so addictive I’m currently on level 1,064 LoL and still going!!! 😃🤣😃😊
Addicting
by Radish Italia on 2019/04/13 04:01
Well designed to keep you playing!
Please help
by MzB911 on 2019/04/12 03:59
I love this game but for some reason every time I try to open it, it closes the game, it will not stay open so I can play it, I closed the app and reopened it and its doing the same thing, pls help
Awards
by Baby dance on 2019/04/12 02:42
Very crappie on giving out rewards
How do I sign in???
by Hooey85 on 2019/04/11 13:11
Got a new phone
Fun colorful game
by KccOH on 2019/04/10 06:22
This game is enjoyable, colorful, and isn’t impossible to win games. Thumbs up.
Love it
by msme2u63 on 2019/04/09 19:28
Level 1065. I love this game it’s the only game I play
Game won’t load..
by lraedel on 2019/04/09 16:03
I’ve been playing this game a long time..I’m on like level 2700..yesterday I did an update on the game and now it won’t load..it goes to the game and then automatically goes back to my phones main screen..extremely frustrated!!
Latest Update Stops Running
by TexasRanchLady on 2019/04/08 23:06
Updated today to latest version. Now when I open the app and press play it boots me out to my device home screen.
Downloaded update today-big mistake
by nmccarthymd on 2019/04/08 22:40
I was notified of an update today and installed it. Ever since then when I try to start the game it crashes.
Help
by JustJanine on 2019/04/08 20:33
I did the update today and now it crashes before you try to play 😢
Update doesn’t work
by Marshakay on 2019/04/08 19:55
I just did update: it kicks me out of program now. ?
Genies & Gems
by Fleuramour on 2019/04/08 04:04
I enjoy this game and am up to level 652 but noticed after your latest update that we’re missing the race mini game. I enjoy competing against others and trying to get in top 3. I hope that you can bring it back in your next update.
Entertaining
by AAJ406 on 2019/04/08 03:55
Cute, fun, and entertaining.
Iceberg Thank you
by scammn on 2019/04/07 22:37
Great game
Addictive
by Exhibitmgmt on 2019/04/05 23:13
Love this game and it is very addictive, I find myself playing for hours.
Myeyes3213
by myeyes3323 on 2019/04/05 19:17
Fun Ok but slow
Bad update.
by Pweeeeese fix it !! on 2019/04/05 17:21
I just updated to get more stages. Now booster doesn’t work. After watching advertisement, stage freezes.
Stars are the limit!
by belkame on 2019/04/02 14:42
Love those stars!
Quite A Gem
by Flora Leigh on 2019/03/30 00:56
I love this game!! So addictive!! I’ve been playing it and coming back for such a long time even I can’t remember for sure how long!! And on different devices!!🙇‍♀️💎
Want my extra lives
by fig 2 on 2019/03/27 21:40
I keep getting 5 extra tries during play but the total never goes up and I miss my extra chances. Other than that its a fun game
Blows
by disguster player on 2019/03/27 21:16
The further you proceed in this game, the less powerful the boosters become. It doesn’t benefit you to combine boosters, either. It’s a complete joke. Cookie jam is a much better game.
Gemazing
by jinglebell59 on 2019/03/27 14:39
Awesome...keeps you interested in playing
Fun for awhile.
by #&**(&$ on 2019/03/27 01:41
It stopped being fun when the board only gives you one or two meaningless moves per turn, takes away your special gems by setting them off or forcing you to use your multi gem by making it your only move.
fun
by grlyboy on 2019/03/26 11:09
I love this game it is hours of fun.It sure keeps my attention an not much can do that lol...
Ok
by chimol94 on 2019/03/24 07:16
Buenos
Cost to much to play
by uam4ever2 on 2019/03/22 01:41
It cost 500 coins to get extra lives. And the levels are so very hard. U need the butterflies, and other things to get thru most levels. I spent days trying to get thru some levels than finally started buying the items needed to win. Didn’t mean to give it a five meaning it’s good. It is more a 1. To hard and expensive to play if I want to get anywhere
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Gems & Genies
by Que!!!!!!! on 2019/03/20 02:29
This game is awesome, makes your Brian think ahead, love it
Mejor juego
by esta maravilla on 2019/03/19 14:25
ya
Crashes
by Missy1432004 on 2019/03/19 12:42
Suddenly the game keeps crashing
Review
by starwingsglo on 2019/03/18 16:27
Love the game
My Favorite Game until.....
by Conundrumcarol on 2018/03/13 17:49
I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔
Game crashed after winning Level 1748
by Jus1nita on 2018/06/10 07:23
By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.
One of only two games I play until...
by SponskySearch on 2019/06/25 00:05
This game has gone downhill or maybe it's customer service/tech supprort. I started having issues a few MONTHS back and have repeatedly contacted Jam City over never receiving earned rewards, losing hours of awarded time after having to restart the game, etc. etc. I am on level 354 and have been told to reinstall the game after signing in to Facebook. I don't use FB and am not about to make an account on a site I hate just to straighten out this game. If the way things are going are any indication, I would probably lose the progress I have made. Tech support told me that "saving my progress" by signing into FB and reinstalling, things would straighten out and I wouldn't lose my progress (this is the third or fourth time...I lost count...that I have reinstalled and had to start over). I was told "we are working on other options". I think they need to work on new IT support. UPDATE: (after months of back and forth with support) Thanks for reaching back to us. It has come to our attention that although your device is able to run the game, it may not be fully optimized to run it properly or give the best experience. Our team is always tuning and refining the game. We're working to improve performance, but we cannot guarantee full functionality on older mobile devices and operating systems. For the best experience, we recommend playing on a different device such as a phone or computer.
Love this game.
by HcHoney77 on 2018/05/12 13:36
First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!
Plz fix!
by iPad52 on 2017/09/30 00:39
I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks! I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!! Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.
Fun but Scam
by JustmeJam on 2018/05/26 14:12
I never give reviews if it’s not a five start but I have to say... I’m proudly up to level 807 in this fun game. I like it because it’s challenging however they are VERY CHEAP with gifts. I find that you have to do too much to get a simple power up that doesn’t even help you on the difficult boards that much. Other games like Candy Crush, Panda Pop, Words with Friends and even Toon Blast all seem more generous in giving help when it’s needed and for that reason I only give these cheap creators a 3star. Also, I paid $1.99 for some power ups and NEVER RECEIVED THEM although the money was taken from my account. I stopped payment with my creditor and it was fine. Never pay for anything with these guys. I reported and never heard back from anyone. This was months ago! Because of This it seems like they’re a scam company. But overall, The game is fun and challenging. Just don’t buy anything and your fine🙏🏾
Review
by MikkiBS on 2018/11/28 03:21
I love this game but I agree with the previous review. I often win an hour or two and lose them because I don’t have the time to play it out. It would be great for if you could add a figure by which players could save their won time or any portion of for an extended period of time. I don’t have the complaint that he has about the credits but I certainly understand the frustration. Players of this game are obviously competitive and winning is important as well as receiving earned credits. I hope you will consider what had been said in these reviews or what is the point of asking for them.
Get rid of the snakes!!!
by SavvyLady28 on 2019/04/19 09:13
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
Odd
by AkKris10 on 2019/03/07 21:10
I have been playing this game for a couple of years. I don’t mind winning time I can’t use, it’s not that big a deal...irritating, but not something that’s a problem. I like having 5 lives, it makes me stop playing and do life stuff. Often there are levels that take me weeks to months to earn three stars. It’s just the way I play. Updates, however, can be frustrating. Not sure if my iPad Air is the only one with this trouble, but I can’t open and play this game after the latest one. The app tries to open and shuts down before the black opening screen vanishes. I open from being online and the same thing happens. I have rebooted more than once. I guess the loss means I need to do chores. But, I will keep trying to access the game!
Consumer Fraud-Buyer Beware of Purchasing Packs!
by 98034 on 2019/03/08 09:06
Purchased the starter pack and it did not give an ADDITIONAL 150 gold coins as promised, but nearly an accumulative amount of 150 gold coins, therefor in actuality only received 90 gold coins for the starter pack purchase-Consumer Fraud! Going to message developer for refund. If do not receive refund or lost 60 coins, will be talking with BBB and credit card company to file a complaint of blatant Consumer Fraud, along with bait & switch practices. Also, it would be nice if one receives a bonus for unlimited lives, that the recipient be able to save the unlimited lives time frame for later on when one really needs such a reward. Have seen this option available in many other Match 3 games that have been played & reviewed, so one knows that it is indeed an available option. If the developer could refund or credit the 60 coins lost, the game rating would be gladly raised to 4 stars. Moreover, if the developer makes the saving of bonus timed unlimited lives awards possible to save for later-on use, the Match 3 would actually given a 5+ rating, for as it has the potential to become mind soothing, relatable, and quite fun to play in actuality. In other words, addictive! Although we are not sure if the KamenRider Review Team [KRRT] will get any follow-up/response or consideration from the developer... Cheers, ~KRRT
Some levels are too hard
by Jamie0424 on 2018/08/12 17:19
I’ve been playing this for a few years. I was stuck on a level for a few months. I had given up and stopped playing, and I finally tried one more time and spent over a week in the daily spinner, and ended up passing. It does get annoying because I have spent a lot of money on this game, and finally stopped spending money because it was almost like cheating. What’s the point in playing a game if you’re going to pay money to pass to the next level. If it stays hard- I will delete the app and find other games to play. This is a fun little game, but the levels need to be changed completely being they are all kind of the same in different stages- which gets boring after awhile when you can’t pass a level.
Eventually I’ll give it 5 stars
by xbeatlesx on 2019/05/20 15:47
I’m only on level 558 and I absolutely love this game. It’s one of my FIRST games I downloaded, BUT It’s annoying because It keeps asking me to connect to Facebook and when I reconnect to Facebook somehow after a few days I’m kicked out. So I’m not reconnecting to Facebook again and again even though the game will keep asking 😕🤦🏻‍♀️ I hate the snakes 🤬 and some levels take FOREVER To pass because of the snakes🐍 Please give us players a break on being able to EARN coins easier, I’d rather have coins rather than 2 hours of free plaYs. It’s hard to get through these levels when I used up all my powers and I only have 17 coins left ☹️ I would just like to go through these levels a tiny bit faster is all I’m asking 😕 Thanks 🙏🏼
A bit annoyed by the power-ups.
by Gadldavila on 2018/07/21 04:24
The power-ups you get when you match a certain number of the same jewels don’t have the same effect they used to have. When you match 4 of the same jewels and appears the one that clears a line (horizontally or vertically) it doesn’t actually clear much and this also can happen when you match it with the bright stone (?); it’s supposed to be this big clearing effect, but now it’s just normal. What I’m trying to say is that it’s supposed to be a hand (or as it’s written in the description: a power-up), but it’s not that helpful. Having said that, this game is really good and I think the genie, the fox and the paws are really original. I’m just a bit upset about the power-ups, but I still play it and it’s really good.
This game was my fav!!
by coffeelover5 on 2018/09/23 17:17
I love this game. I have written a review before but things got better. I usually buy the specials and play this game all the time. Recently I was charged for some things I never received. I send support an email and they responded promptly telling me I could get a refund or a credit. Since that email I have received nothing. I have replied 3 times, sent another support ticket and still nothing. So please be careful and look at your bank account for any unknown charges. I hate this happened because this is my favorite game. Update: the developers still will not respond to me. It has now been 2 weeks since they asked me if I would like a refund or credit. So frustrating because this WAS my favorite game.
Please stop asking me to invite people
by Liz Staley on 2018/03/21 21:01
I LOVE this game! It’s seriously my favorite game on my phone and I play it several times a day. However I would really like to be able to stop having it ask me to send invites to my friends! I would pay real money to get that screen to go away permanently. Not only do none of my friends play games like this, but it’s one more annoying screen to click through every time I log in. And if there’s several events going on at once (i.e. Desert Dash, Collection Clash, Three Chests) it takes quite a bit of time to actually get through so I can play.
Addicted!
by moonkid8 on 2018/07/11 05:10
Yep, I admit it… I'm addicted. I love playing it and I'd love to give it five stars but when I open the treasure chests and it says I'm getting 25 coins, they never show up. I could really use those coins. Could you please fix it? Update: ok, The above problem was resolved but now I have a question… Whose bright idea was it to go for a run with the “find the relics”? It really gets boring (to the point where I’m on the verge of quitting) to play the same thing over and over. One of the things I really liked about the game was that there were a lot of different challenges. Eighteen “relics” in a row! Really?
I’d love to give 5 stars but...
by AnGdreams on 2017/12/05 17:58
The game is super fun and addicting and I love the rainbow colors, look & feel of the game but there are some things I don’t like. I’ve spent far too much money to buy coins for 1 extra turn or booster. When it’s on Soaring Streaks gameplay you should go down just one level when you lose or at least down to the lower booster level instead of all the way down. I absolutely HATE the snakes that enter the game around level 500! There is no way to use the rainbow gems when the snake catches them. I honestly loved this game up until the snakes came in. They ruined the game for me. I’ve spent a lot of money playing so hate to see it all go to waste but I think I’m done with this one.
Great game, some ideas
by iamofit on 2017/09/07 12:08
It's a fun game. I have a few suggestions for the developer though. SMART butterflies. It's aggravating when your down to a few moves and you select a butterfly when there's only one bar of gold and it crashes into empty dirt. Why not select which box butterfly hits? Also it'd be supercool to get a diagonal move power up where you can slide a gem diagonally. The snakes are super annoying. Is there a snake removal kit or something? There should be a way to kill them. Also when adding new obstacles like them, add a new benefit too, it keeps it interesting.
Level 826 freezes!
by Jenn_E 129 on 2017/10/17 17:15
I really do love this game. It’s perfect for passing time and I’ve spent more money than I’d like to admit buying coins and boosters. Everything has worked well until I reached level 826. Usually several moves into the level (and always when I’m doing great and it looks like I’m going to clear everything) the game freezes. And it’s not an issue with my phone. I can still pull up game settings, but I can’t make any more moves in the actual game. I’ve lost SO many spinny color wheels and crosses (that i PURCHASED) that I’ve lost count. Please resolve this issue!
Great game
by CrispyBelle on 2018/08/25 16:58
Love the animations. Has all the combos I love from candy crush soda and jelly. Example match four in a square. There is pay options but has daily logs in, quests and competitions to earn bonuses and rewards to keep your levels and combos going. I think I like it more than candy crush to be honest. Great job developers! The genie, magic, paws and treasures just really bring it all together to make you want to keep playing. I pause my PC game I’m playing for 10 to 20 minutes at a time and play this instead. Thank you all so much!
Stop with all the pop ups!
by iPodNewby76 on 2018/05/20 15:56
God Bless America! Stop with all the pop up windows already. The new games are fine, but I don’t want to have to weed my way through four, five or six pop up windows every single time I open the game. Alright already. We re having some camel race for the next three days. It’s not like I can decide not to participate. It’s automatic. So don’t keep telling me that the game is going on. When you e got two games going on at once it becomes absolutely ludicrous. And fix the glitch where the racing camel hooves SFX stays on for the entire time I’m playing the game. It is super, super irritating. I can lose it by turning off the sound but then I lose the other SFX.
Long time player
by Beautys Queen on 2018/11/17 12:33
I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902
Really enjoyed this game until.....
by Picschick on 2018/09/18 03:05
I was obsessed with playing this and played it well coming in third place in my first event and first in my second event. (I pointed out that just so you won’t think I couldn’t play the game without help). I was playing it for hours a day and soon found you reached levels that were impossible to beat without running it a couple of dozen times or spending lots of cash buying boosters. Like far too many other great games in the App Store, the developers greed has pushed me away. I don’t mind playing a game where I need to buy something now and then but I can’t continue to play a game that makes it necessary to buy $6.99 game packs 3 or 4 times a week. I’m deleting this app. Save yourself some frustration and lots of $$$, don’t download it.
Great game, poor customer service
by DawnS. on 2017/10/16 00:13
I was really enjoying this game, but once I got to level 851, the game repeatedly froze after I used a special gem. When I contacted customer service, they basically sent me a copy of steps to follow that are posted on their support site. Of course I had tried those things first, except for disconnecting from Facebook, which is not going to make a difference with this problem. Anyways, I am just going to delete the game. If they want me as a customer, they will find a way to be a little more helpful. I hope lots of people are contacting them with the same issue so that they realize the issue is on their end, not mine.
Genies & Gems
by Angie205 on 2019/04/21 03:12
Love the game! It has trouble with the video rewards and kicks you out when you are winning.....but still a very enjoyable game. I wish they would fix the video issue though. It’s not fair to watch it and then not receive the award. Or not even be able to view the video for bonuses and only be one move away from winning. Lots and lots of glitches. Still....I keep coming back. My game blanked out back to level 1 once and I had to work my way back. No clue why....but got back pretty quickly. If you have patience and don’t mind the glitches.....it is a fun game to play.
Don’t reinstall this game when it won’t start
by EmptyDarkOne on 2018/05/27 22:20
Edit: Can you please make the game play slower? There just isn’t enough time to stretch my fingers while waiting for the game icons to stop spinning. I really hate how fast you can swipe in this game. I really shouldn’t be able to make my next move without hesitation. I simply love that the developers thought that making the game slower would make people want to purchase anything. Game would not start on my iPad even after going through the troubleshooting steps. Would only start on airplane mode which is useless if you are connected through Facebook, because then you can’t get or give lives with friends. Had 95 lives and 20 big gems saved up. All gone now. The only thing left is my game progress.
Loving this game!
by Mommin' Ain't Easy w/ 3 on 2018/11/15 05:01
I love love love this game! Totally addicted! I am on level 2,900!!! I do wish you could use the extra “free” time at your leisure. I don’t like use it or lose it. I read one of the reviews about the “smart butterfly” where you can choose the jewel you want. There were many times I only had one jewel left and the darn butterfly wiped out dirt! WTH!! Anyhow, you need to hurry up with more levels!!! The screen says coming soon, but when? I had 2 free hours of life and was bummed there were no more levels. Playing the waiting game.
All rigged
by laughingathuuuge on 2017/12/11 23:44
All online games with in purchase options are rigged! I play until I get stuck on levels then delete / do not waste money as once you ever buy on an app they fleece you. Play until you can't advance then move on to a new app. Oh and I especially laugh at how I am so close to finishing a level and they freeze the gems so they don't cascade down after swiping - just a joke it's so obvious how they rig apps. Now after deleting and reinstalling app to see if would stop the "hang up" it took ALL of my boosts. I log in with Facebook which has my progress saved yet they can't save my boosts? Deleted app and won't download again. Going back to reading books and no more online games that try to scam people. Wish I could give it negative stars!
Cheated out of win. Can't play game if iPad is connected to the Internet.
by Alp0075 on 2017/09/04 00:10
I was cheated out of my win on level 340. This is not the first time this has happened. I love the game but it is very disappointing to have to play a game, win and then not be able to advance. The game closes and then won't reload until I clear cache. The other problem is Internet connection and ability to load the game-this is a no can do. I read your app assistance followed your directions and still have issues.
genies and Gems
by Sunny lady on 2017/10/22 02:56
Have any of you had the same problem with this app. When I get a chest and it says I will collect All the things for getting chest, it never works. I have talked with the company who gives us this fun game. Yet if you cannot fix the problem you should not have it on Apple for us to buy. Oak tired of sending g notes that the last update made this game so messed up I will not use it until they fix it. I have tried all the things they tell you to do but to no avail, it locks up on me every game I play. So I am out of here and I suggest you all do the same.
Better than a few years ago
by Focus Linda on 2019/01/09 16:42
When I quite playing a few years ago, I was stuck in the tougher challenges and it also became quite boring. Now, the game is quite a bit more interesting with added characters of encourage. However, I find it discerning when challenged to the camel race, that, no matter how fast I finish a level and without losing while staying in 2nd place, the camel in 1st place jumps 2 to 3 places ahead. I feel this is a shame and should be reviewed when you upgrade your game next time. Otherwise, I truly enjoy the challenges.
Disappointed
by Aob1976 on 2017/10/15 18:28
I would have easily given this game 5 stars except I have now lost two opportunities of hour long play because one level continues to freeze and I have to quit ... I can’t go any farther now because of it as well... I submitted a report to them to no avail.. they told me to restart, disconnect from social media none of it has worked ... I also deleted the app and downloaded it again no luck and no help from them. Completely disappointed this was my favorite game.
The snakes are killing this game
by jason90210 on 2019/01/06 22:38
This game use to be a five star to me because it would relax me with the sounds, but now I am on the levels with the snakes and they are frustrating me. I have a very stressful day to day and I like games that are relaxing. Challenging but relaxing but the way the snake boards are set up is that they will conquer your gems and sometimes you could have the board won if only you could use that gem and that’s frustrating. Kill the snakes off this games. It’s very frustrating to keep having to redo boards because you can’t move the snake to get that one last piece of gold with 10 try’s left.
Really enjoyable again.
by Anne8088 on 2019/03/21 20:57
. After downloading the update from March 14th. Game opens and plays as normal. Rotation issue fixed-thank you. Would have increased to 5stars, however, after installing the latest update on March 9th, 2019, game launches in background but will not allow me to play. It just goes back into background. Game loads and runs ok on iPad. Graphics don't seem as sharp as other SGN games. Three stars because game doesn't change its orientation, which means I can't play this game whilst charging my iPad.
Loading issues!
by Angel Si'Dereal on 2017/09/03 02:27
3 stars; mostly because when the levels do decide to load fully then I have fun playing the game. However, the rate at which the levels load is at a snail's pace and usually if it takes a long time then the game automatically closes and I have to try and start over, hoping that my next attempt will be the lucky one so I can play the level. This issue wouldn't be so bad if it happened once in a while but it's nearly every single time for me since I downloaded the app. I do hope this sort of thing is resolved soon or I may have to bid farewell to this game.
Fun!
by Bloomer72 on 2018/03/09 15:47
I am enjoying the game. The only thing I can think that would make it better would be the quest that is done in one life...it could be a little easier to get through the levels. I could never get past level two but was mainly stuck on level one. I know they need to be challenging but it’s very discouraging when I waste all five lives one on level for the entire two days & don’t have coins to get life refills. But other than that it has been a very enjoyable game.
Simple fun with a cute little fox!
by KidzNhorses on 2018/01/29 13:08
I have a very stressful job, and when I want to sit down and relax I want to just play a simple little game and successfully get through the various screens. This cute little game does the trick! I Mabel to see my friends who are playing, which makes me smile, and it’s not too difficult to get through each screen. I think the developers for just creating a simple little game with the cute and happy go lucky little fox to take us on our little adventures
Kicked off
by Yooper girl. on 2018/05/18 02:19
Every time I make some moves, I get kicked off. I’m at level 826 and this is so frustrating as I love the game. Going to quit playing until they fix it. If they don’t, I will put my money on other games. Played for two days now and not frozen out once. I think the problem got fixed. Thank you. I now gave it a 5 rating. Update. Now I can’t get the app to load. Having been trying for two days. What is up.
Love it but disappointed now!!
by Mom22girls1422 on 2017/12/08 15:25
Have been playing this game for a long time level 1485 and have for the last several weeks received no coins for moving up areas or in treasure boxes. Always use to. Sent an email and was informed that the only way to get coin now if by buying them. Come on....really? You never gave that many coins in the first place and now you take away any chance of earning. I love this game but now that I know you have to buy coins it may not be my favorite anymore. Sorry. Please change. Never been in a game that you couldn’t earn what you could buy.
Decent but not great
by Tyndyl on 2018/07/26 03:32
This is a pretty standard match-3 game. There aren't too many ads like with some free game apps. The biggest problem I have with it is all the "extras" like the "challenges": "Play these limited time exclusive levels for a prize!" etc. It would be fine but you have to tap through as many as SIX pop ups begging you to play the extras and buy the discounted extra lives and connect to Facebook and who knows what before you can FINALLY get to the main screen to play the actual game. Still, it's a good back up for when I'm out of lives on my regular match-3 game.
Was one of my favorite games
by Hapehart on 2018/06/28 10:32
This was one of my favorite games for years and would 5 stars but lately I am getting frustrated with it. I click on it to play and it won’t load the game. It sits frozen on the home screen of the game. It use to do it every once in a while but now it’s all the time. I go three days to a week with it froze and unable to play. I have checked and it’s up to date with the latest update. I earned over 20 hours of free play the last time I was able to play and was unable to use a minute of it. I love this game....Please fix this problem.
All the fun is going away
by patriotgal76 on 2017/10/17 02:08
I used to love playing the chest challenges on the weekends. Then they just disappeared. I just noticed they are back with no warning they would be available for play. Plus the time to play them is like 2 days and it used to be 2,3, and 5. Without the chest challenges or the genie on the weekend, the amount of time I play this game is becoming non existent. Please return things to how they were. B/c right now, I’ve honestly no reason to keep playing. Another thing real quick, piling the chests, weekly race and continuous wins into 3 days is not fair to those who used to love this game.
Don’t play if you don’t want to get sucked in
by iTif on 2018/04/13 00:32
I’m embarrassed to say that I think I have a problem, and am addicted to playing this game. I have wasted countless hours playing this game, when I should be doing other things. Latest update has an “intro” of music playing when you head back into the app (like if you switched to check mail or whatever, then headed back to game), even if you have sounds and music switched to off- please fix this- there’s a reason I have the noise turned off.
Fun but expensive
by angied95 on 2017/11/05 14:34
I love playing the game but I have spent money buying extras and when the game stops or has other issues, I have to start over. When I complained I got a generic email mail saying how to fix it. No mention of the money that has been wasted. I replied and they want a screenshot proving I paid for the items. It has been 3 weeks since my initial Support email and I received the request of the screenshot today. Not sure why they can see my profile and look at the upgrades I have purchased. I haven’t experienced this with other apps.
Terrible game...crashes constantly
by Vgfdnn,he'd bjt on 2018/01/08 03:45
This game is a worthless piece of crap! won't load at all now as it crashes before it opens every time. They need to fix this game.....I wouldn't recommend this game because just when you get hooked it quits working properly. I guess the developers don't read the reviews. I have done everything they say plus deleted and reinstalled twice. Still won't open.
Update: Game Cheats You- Old Review: Fun
by Nansee#2 on 2018/10/01 17:05
Update: this game really cheats you. You can strategize all you want but they still control how the gems fall and how quickly you are able to progress. And because things are moving around so quickly, they hope you don’t notice you are being cheated out of your strategic attempts. Old Review: Cute and fun game. When you line up gems and it sets off a chain reaction, its difficult to see what is happening and understanding the patterns for scoring. I don't always know what Or how i am scoring. But it is fun for sure.
Retrieved my game!
by ulam90706 on 2018/07/15 19:51
I’m a fan of this game as a matter of fact I’m at level 1,500 or higher can’t remember until my other phone was damaged and can’t open this game, I bought another phone and downloaded genies and gems but I have to start from level one so how can I retrieved this game and start from the level where I stopped two weeks ago. I played so hard spent money to obtain that level, kindly help me. Thank you.
More levels please!
by bkitten1 on 2018/08/06 23:42
Love this game in spite of the few glitches where I lose stuff I earned every now and then; and then like now, new levels are added but only 20; which if your a regular player that’s just not enough and to add insult to injury, the free play and rewards I got right at the end are moot cause I’m out of levels.. please keep levels coming, and not just 20 at a time lol, and I’ll keep playing and spending way to much money on this silly but crazy addictive app ;)
Stopped loading
by tstvrn on 2018/04/24 14:15
My game stopped loading. After a month of checking for updates and clearing my cache, closing all open apps and restarting my phone, I decided to contact support. That was a joke. I clearly told them everything I’ve done and they responded with what I assume is a automaticity generated response telling me to do exactly what I’ve been doing. I then responded that I’ve done that repeatedly and received a second generated response that made it sound like I was an idiot and gave a step by step of how to try everything I’ve been doing for a month. Tech support is worthless and I will not try any other of this makers games due to lack resolution.
Rating Trends
100,90,80,107,98,88,97,100,92,0,163,0,156,0,222,0,210,0,199,91,127,0,192,0,186,0,148,79,0,153,76,0,162,0,164,85,0,194,89,46,73,87,67,67,34,50,60,51,51,52,0,0,0,0,0,353,0,0,165,47,0,93,71,61,56,0,83,0,66,58,72,0,82,63,0,87,0,130,73,0,78,57,43,59,58,57,30,53,55,46
All Versions
4.0
130,950 total
 5
104,110
 4
18,521
 3
5,352
 2
1,193
 1
1,774
Current Version (62.59.110)
4.0
104,979 total
 5
83,832
 4
14,559
 3
4,361
 2
917
 1
1,310
Version History
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