Game is a piece of crap if you bet low 90% chance you will win if you bet big 90%you will lose I tested it to see the outcome I had a few billions in my account I did 10 games betting at 20k I won 8/10 than I did 10 bets at 500k I won 3/10 I had a 20 in black jacks they will have a 12 and just magically get a 9 but if I have a 12 I always get a 10 waste of time never playing this crap again if I can give it a zero star I would

Love this app and games

Very very very low discouraging

Where’s

App won’t open. Can’t log on again on any Apple device using a version of 15.1 You guys need to fix this. Can’t contact app support, either.

I used to love thus app, but I too am stuck out if space once I spin the wheel. I can only go to the sales page. PLEASE help me oiut of thus glitch - I want to play!

I don’t understand why a casino will make an online platform to not be able to win free money or play with real money but instead you have to play with gold chips or whatever the virtual currency Is.So coming from a casino”s point of you why would you not want to make money online and have people buying for real money that makes no sense to me. If anything it was a waste of time because there’s plenty of sites you can play online for free why would a casino wasted its time on play chips. Like I said there’s already plenty of sites that do that so for the casino to do that it just doesn’t make any sense to me at all.So unless there’s something I missing and if I am please inform me but so far this is what I understand. Because there’s no game that I play online on this app that makes me want to go to Hollywood casino and play it for real the whole point of the app is that way you can play from home for all those Sheeple because they’re afraid they’re going to get a virus like an idiot!!!!!

This app isn’t good. Several games won’t load, or errors will pop up in the middle. I can’t tell you how many times I’ve been in the middle of a game and it crashes. There goes the bet and the credits don’t get returned. So you’re stuck. Otherwise if you’re looking to waste time you can give this app a shot.

I have downloaded ap but it will mot open for me to play games what am I doing wrong?

Every time I’m playing it says “account not available, or “technical error” still needs improved for enjoyable game play.

Great app love it,,, it also gave me my free play no lie honest

Every update games stall more then the last update. customer service is a joke saying fix your device. IT will not answer any questions.

Where did big prize bubble gum machine go?

Help me understand

For this to have names like Hollywood Casino and promoted by Greektown Casino (which shows up in my email every week) the slot games on here are terrible. I play nor seen none of these crappy games they have on here at the casino. I play the Buffalo wheel, Buffalo revolution, Buffalo collection, Buffalo Chief, Lighting Link, Dragon Link, Huff n Puff, Prosperity Drums, just a few of the games I play. Never seen or heard of these games. I’m sticking to Lighting Link, Cashman & Heart Of Vegas. Who have the actual real games that’s in the casino’s I frequent. I have you 2 stars for the effort though

Customer Service was less than helpful, I made a purchase I didn’t receive so now I requested a refund and even after jumping through all the hoops I provided the Apple receipts was offered no refund!!!!! Don’t SPEND money HERE

App often “unavailable for update”, or just seems busy and doesn’t allow you to log on. Does not allow you to go directly to games after spinning Bonus Wheel. i wish games were just in alphabetical order and only 1 icon placed on home page. Badges don’t seem to register, as I have “Visit(Ed) lounge” and casino live, and won huge “1st jackpot”, but have not received badges. Does not message you when you’ve completed a challenge.

3times I have been cheated of my purchase when Apple Pay clearly completed the transactions. They now owe my over $325 in purchases. I am done. They take no ownership or responsibility for their App issues.

For trying to connect my mychoice accounts. It’s ridiculous.

Bet small….you can win. Bet larger…guaranteed losses. Set up that way on purpose. Years worth of data support this. They want you to lose to purchase coins. Either bet small or don’t play at all.

Enjoy the app a lot of fun

Love this game. Yes, bonuses are small. Do like I do-come back every 4 hours to spin bonus. My problem is with the update. Every time I spin the bonus wheel, it will not go back to Home Screen. It goes to store to purchase credits. No matter what I do I cannot get out of this screen. I have to close the app and come back in a few minutes to get to home scree. Is this a glitch or am I not doing something right?

Generous.. daily coinage and fun games

Spin the wheel locks up and unable to access. Then end up removing the app and reinstall-installing in order to play any of the games. Very clunky app.

I love to play slots ever chance I get!!

Yeah me too. You won’t find them, you can link your MyChoice account but it doesn’t do anything for you. The free credits (aka Fortune Wheel) will almost never give you any higher amounts, you can spin it every four hours but you’re lucky to get two spins on a machine out of it. These slots are TIGHT. You will go through millions of credits and never even get teased with a bonus game. The bugs are crazy, sometimes I have to open the app 10 times or more before I can get passed the white screen of doom, to make matters worse when it does load half the time it won’t let you tap on anything or load any games. Everything in this app is geared toward making you spend money with very little satisfaction, and no real rewards for doing so. Like many others said, there are hundreds of better options for casino apps, far more polished, far more fun.

I am having a lot of issues with many of the games just shutting down! It’s not my internet because I have 5G.

It’s a fun game to play if they would just fix it I have asked many times for them to take some of the games off my page all they’ve done is repeat and repeat all the games I’ve got one game is on my page 6 times .When they do the maintenance it’s just more games are the same ones . Please fix it

I can’t get into my current game under my email I’m up to $199.94 and it’s not giving me the rest of my money so I’ll give her one if even that have a good day

Then I may win a little bit and that’s about the only time.

Seems like these games are low key

App won't open up so I can play games. Been 3 days now. 😩

Just like the real Hollywood casinos you can’t win here either

Supposed to get half back of loses on table games for Tuesday up to 10 million. I only received my daily coins for logging in.

Where are the popular casino games. Game bets are unrealistic. Spins are slow. Not apt to want my 4 hour bonus.

I originally posted this review a month ago and it remained visible until the app developer had time to review it, then they deleted it. Apparently Apple allows developers to delete a certain number of reviews as they see fit. Well here it is again. Read it while it lasts until they delete it again. I am changing it from a one star to a 2 star rating - merely in hopes that they won’t delete it when they do their across the board sweep of all 1 star reviews. Let’s see if it works🤞 Don’t play the KENO. Too many glitches in favor of the house. The overall concept is good, but they have many technical errors. The biggest one is that during free spin bonuses it often disconnects and any points that you have won during the bonus are lost. It seems too convenient on their part for it disconnect only when you’re in a bonus or have won huge. Two days ago I won 365 million during free spins. At the end of the free spins it disconnected. They adamantly refused to award the points that I had already won. This has happened about 10 times, so it’s no coincidence. They stated that they never reimburse points lost even when the mistake is on their end. FYI: MY BACKGROUND INFO ( I am a frequent and experienced player. I PLAYED 30 billion points last week alone on their site) I will be deleting their app as soon as I can play off these 4 billion points still in my bank. On the plus side, their customer service is very fast. They must have 50 people working there to answer your chat instantly. Problem is they are extremely uninformed. Even when they transfer you to the tech group that runs the gaming, they really do not understand what they are talking about, nor do they know how to remedy any glitch that’s not in their favor. Mychoice casino app is managed by Snocasino/ Snoqualmie casino just outside of Seattle. You will think they are going to help because they ask things like “ what is your operating system, Internet speeds and things like that, but all they do is essentially say “sorry we can’t help you. They basically say “It clearly states in the terms and conditions that if you lose any points even due to our error there is no chance at recouping them.” In each game, If you go to settings, you can see game recall. It is a great feature in that you can click on your last 5 spins and see what happened. You can also play an actual video repeat of your last five plays. I thought this was a great safety net for when they had a glitch, but they don’t care what the game recall shows. They admit that they are basically there to help people who can’t sign in and stuff, but they have no intention of ever returning the points that you’ve won that aren’t showing on your account. Once you realize that they are not going to help when they make a mistake, it kind of takes the fun out and you realize you are paying big money for basically nothing. From what I have noticed on their replies to customers complaints on this App Store review, they basically answer each complaint by saying something like “shoot us an email and we’ll get you all set.” I have sent no fewer than 20 emails back-and-forth about this as it is. So I don’t see how sending one more email it’s gonna make any difference. BTW- My favorite one of their replies is a few replies up from mine in the app store. Some lady with a user name called ‘so blessed Sierra ‘ is complaining about how she feels like she’s back in the 1980s with these machines how antiquated everything works. The company’s reply was, “Yeah, we miss the old machines too. “. That one cracks me up, but it just shows that they are not even processing the content in all of our complaints or reviews.

Anytime I enter my password It says it’s the wrong password and I know it’s not then it locked my account and the support team does not help horrible app

Anyone EVER hit above a million on the worthless app?

I can only get a handle full of games to load. Started happening 1 week ago

I am perplexed by the overall rating of this app at 4.4. Over time I have built up a significant account balance otherwise I would delete it. The past few months the app has become unreliable. Only a select few of the games open which unfortunately are not games that are my favorites. The technical support for this app is inferior. Customer service is responsive and apologetic, but still the overall performance of this app is far below the others I play.

After a few weeks of daily playing I can no longer log in and it is giving me a no host error.

Why does some slot and table games not load

I have held off spending any $$ on this game, I wanted to see how it pays out. I’ve played for 18 days, I’m the bonus spin I have hit a million twice, every other time it’s been 100k to 300k. And very few big wins on games

I constantly have trouble with this app. Password stops working and password reset doesn’t work and then it gets locked out and there is no way to fix it. Haven’t played in forever but yet keep getting emails about how they miss me.

Game sounds aren’t working, so if you are missing the sounds of crazy money jackpots you will be disappointed.

Boring hardly ever able yo get into any bonus

Lots of fun to see how the real machine works.

Game freezes up to many times.

It seems the app gets frozen and takes a while to get back online

That says it all. I have been stuck in the same level for since it was started. The old one would level up fast. Bring the old one back

I tried to reset my password several times and when I click on the link to reset my password, it just takes me back to the login page. It does not show where I can update and change password!!! Very frustrating !!

Don’t forget your password! Link they send does not work. Chat help will keep send you same link. You won’t get anywhere!!! lol. Had on another phone maybe about yr ago. Went to log in but forgot credentials (password) link sends to back n forth to enter email address to reset and email that has link to reset that is invalid? Anyone else?

I love playing all the games, and even though I can’t purchase points, it’s still fun with the amount I get for free!!!

Bonus spins always small, hardly ever get the bonus when playing. I win more at the real casino. Boring

I tried to login (ONCE) and it automatically suspended my account and said I had to reset my password to get access back saying I put the wrong password in 100xs. Mind you I used my Face ID so I didn’t even type my password. When I tried to reset the password the app just stayed frozen on the my choice casino screen. Poorly made.

I can t log into my account. it keeps running me in circles

They are very low.

Can't reset password because though a "reset link" is immediately sent, the link won't open on a webpage only goes to app but, app DOESN'T open a reset page just a sign in page

This app is a blast, hours of fun and entertainment!

Suddenly it asks me to login or join. When I try it says I already have an account

I’ve been waiting a month for customer service to refund money for credits that didn’t apply. They very rude and condescending. Also, there is no phone number to call. I am left waiting for them to get around to refund my money. And I’m starting to think that it won’t happen at all.

This is worst than the real casino

The odds of winning on this game are terrible and unrealistic!

Haven’t been able to access destiny poker for about 2 weeks. Says I’ve been disconnected from server. Says refresh game (how do u do that) or contact operator. Please help. It’s my favorite. 5 stars if u can clear this up. :)

Don’t waste as second of your life downloading this app. I’ve been trying to reset password and link and click through email and it won’t let me. I now remember why I deleted it before. 2 year olds could’ve created a system that runs better.

I installed this app yesterday. Today when I tried to log in I got an error that said account suspended. What? Also said if I've tried to enter my password more than 100 times, which I did not, ld need to reset my password. OK I'll reset my password... Click on the update pw link, says to Check my email, click on the update password link, it says Check the email, It's just a loop. I keep getting the same thing. So frustrating!!

Wow, is this for a feature phone or Iphone3? This is horribly dated. The sound doesn’t work on most games. It is, nostalgia I guess. Should I signup using my AOL account and dial-up modem? Time to update.

I love this app and all the slot games offered

Great games and easy to navigate

I have tried to update my password for three weeks now. All I do is go in a circle Send email Get email to update Click on link Open email app Click link Open email Click link Open email Click link

I am constantly kicked off the app. When I try to log back in I get an error message stating invalid credentials. Trying to reset password is an absolute nightmare. The customer support team is of little help to get reconnected. I have spent hours trying to resolve the issues to now avail. Save yourself a headache and don’t bother with this app.

I have so much fun playing these games. And I don’t have to use real money

Why have I linked my mychoice account to this game? Nothing has happened

Trying to update my password and I get stuck in a loop of password update email to sign in page to forgot password link to password update email and on and on and freaking on. No help link, nothing. Judging by the reviews, whoever gave this app more than 1 star is either a planted reviewer or one of the rocks that line my driveway. Hollywood Casino should ditch any affiliation with this pile of dog excrement that’s disguised itself as a casino app with actual fans.

I don’t have any complaints. Big deal the game freezes or the bonus wheel is low sometimes. I doubt lives will be lost 😁 unless the world ends because I got a free 100,000 and my game froze/glitched. Complain less, be Grateful more! Whoever gets offended by this are the ones who it hits home with! Open Mind

May as well not have a daily bonus wheel. The majority of the positions on the wheel are high payoffs, but after spinning maybe 50 different times, it always lands on the low amounts. I’ve never hit a good payoff.

Not sure why it recognizes me on my iPhone but not on my iPad. Contacting support is useless as they do not respond

Really enjoy the variety of games 😘😘😘

I’ve posted reviews before and they keep “disappearing.” The only 5-star reviews are either fake or from people who have never played any other casino app on their device. This has got to be one of the worst apps I’ve seen in a long time. Slow, crashes often, and out-of-date. The bonus wheel is a joke (as others have stated). I’ve linked my MyChoice card to this app and it has provided me nothing in return; it is pointless. And what is the point of the “badges”? It doesn’t even award them properly. My advice is to stay away from this app until they make some MAJOR improvements.

Suspended my account. Do not understand why. Tried to reset my password as it said to update my password. Kept telling me unassigned credentials. I have a lot of points accumulated and don’t want to lose them. WHAT HAPPENED????

Don’t like it

Spend most of the time watching the reels spinning with few opportunities of having good results. Probably the least fun I’ve had with on-line slots!

I have been trying for days to reset my password and the app is not responding. Not good instructions on how to reset

Can’t login because my account is suspended this is stupid

This is not letting me in I’ve changed my password and then it says my credentials are no good then it says account suspended I need this fixed immediately

Awesome

Not enough point to play with

Needs better bonuses-daily rewards, I keep running out & low and can’t play for a couple days! Other casinos offer numerous rewards daily so you always have plenty of money, I do not & will not pay to Order coins for fun. I in-person go to Hollywood Casino in Charlestown to play w/real cash at least once a month, it would also be great if you could tie in rewards w/my card to offer slot-play for the actual casino!

I forgot my password and have been trying to update it for a week now. It keeps going back and forth to open email, click on update password, login but incorrect password, supply my email address for the “forgot password “ screen, and getting nowhere. Very aggravating. 3/2/21. So after 3 weeks, still can’t update my password since I forgot mine. I deleted the ap and it did no good.

My account is suspended How to reactivate it

Games are boring, can’t possibly get any big wins like the old Hollywood games before the crappy My Choice Casino took over, so good by.

I love this app the best they don’t take all your credits and actually let you win!!! Other apps make you lose way too fast so you have to purchase more coins. Love this app!!!!

I have had a few problem with some of their promotions but they have rectified in a timely manner . The problem was not in the games but in the rhetoric . They handled very well and I probably was the one in error they gave me benefit of doubt and took card of the problem . I couldn’t ask for anything more

It has the lowest number of games and lowest payouts of all the apps

The customer service isn’t helpful. I bought credits over a week ago, they were never added. I’ve had to talk to customer service every single day. I’ve turned in receipts, and bank statement showing proof of purchase. Still nothing! They finally sent an email stating they found the missing credits and they would be added shortly (that was yesterday), contacted them again just now because still no credits, now they are saying 48 hours. I WILL NEVER PURCHASE CREDITS FROM THEM AGAIN! Oh and don’t expect Apple to refund your money because they won’t.

This is the only game that I play that I have to log in each and every time. I should only have to log in if I completely log out which I’m not doing.

I need to be contacted by developer because I am locked out of my account please help me

For some reason it says my account is suspended??

I seriously have to put a password in at least once every time I access the app. Sometimes I even have to reenter the password switching screens.

Game is a piece of crap if you bet low 90% chance you will win if you bet big 90%you will lose I tested it to see the outcome I had a few billions in my account I did 10 games betting at 20k I won 8/10 than I did 10 bets at 500k I won 3/10 I had a 20 in black jacks they will have a 12 and just magically get a 9 but if I have a 12 I always get a 10 waste of time never playing this crap again if I can give it a zero star I would

Love this app and games

Very very very low discouraging

Where’s

App won’t open. Can’t log on again on any Apple device using a version of 15.1 You guys need to fix this. Can’t contact app support, either.

I used to love thus app, but I too am stuck out if space once I spin the wheel. I can only go to the sales page. PLEASE help me oiut of thus glitch - I want to play!

I don’t understand why a casino will make an online platform to not be able to win free money or play with real money but instead you have to play with gold chips or whatever the virtual currency Is.So coming from a casino”s point of you why would you not want to make money online and have people buying for real money that makes no sense to me. If anything it was a waste of time because there’s plenty of sites you can play online for free why would a casino wasted its time on play chips. Like I said there’s already plenty of sites that do that so for the casino to do that it just doesn’t make any sense to me at all.So unless there’s something I missing and if I am please inform me but so far this is what I understand. Because there’s no game that I play online on this app that makes me want to go to Hollywood casino and play it for real the whole point of the app is that way you can play from home for all those Sheeple because they’re afraid they’re going to get a virus like an idiot!!!!!

This app isn’t good. Several games won’t load, or errors will pop up in the middle. I can’t tell you how many times I’ve been in the middle of a game and it crashes. There goes the bet and the credits don’t get returned. So you’re stuck. Otherwise if you’re looking to waste time you can give this app a shot.

I have downloaded ap but it will mot open for me to play games what am I doing wrong?

Every time I’m playing it says “account not available, or “technical error” still needs improved for enjoyable game play.

Great app love it,,, it also gave me my free play no lie honest

Every update games stall more then the last update. customer service is a joke saying fix your device. IT will not answer any questions.

Where did big prize bubble gum machine go?

Help me understand

For this to have names like Hollywood Casino and promoted by Greektown Casino (which shows up in my email every week) the slot games on here are terrible. I play nor seen none of these crappy games they have on here at the casino. I play the Buffalo wheel, Buffalo revolution, Buffalo collection, Buffalo Chief, Lighting Link, Dragon Link, Huff n Puff, Prosperity Drums, just a few of the games I play. Never seen or heard of these games. I’m sticking to Lighting Link, Cashman & Heart Of Vegas. Who have the actual real games that’s in the casino’s I frequent. I have you 2 stars for the effort though

Customer Service was less than helpful, I made a purchase I didn’t receive so now I requested a refund and even after jumping through all the hoops I provided the Apple receipts was offered no refund!!!!! Don’t SPEND money HERE

App often “unavailable for update”, or just seems busy and doesn’t allow you to log on. Does not allow you to go directly to games after spinning Bonus Wheel. i wish games were just in alphabetical order and only 1 icon placed on home page. Badges don’t seem to register, as I have “Visit(Ed) lounge” and casino live, and won huge “1st jackpot”, but have not received badges. Does not message you when you’ve completed a challenge.

3times I have been cheated of my purchase when Apple Pay clearly completed the transactions. They now owe my over $325 in purchases. I am done. They take no ownership or responsibility for their App issues.

For trying to connect my mychoice accounts. It’s ridiculous.

Bet small….you can win. Bet larger…guaranteed losses. Set up that way on purpose. Years worth of data support this. They want you to lose to purchase coins. Either bet small or don’t play at all.

Enjoy the app a lot of fun

Love this game. Yes, bonuses are small. Do like I do-come back every 4 hours to spin bonus. My problem is with the update. Every time I spin the bonus wheel, it will not go back to Home Screen. It goes to store to purchase credits. No matter what I do I cannot get out of this screen. I have to close the app and come back in a few minutes to get to home scree. Is this a glitch or am I not doing something right?

Generous.. daily coinage and fun games

Spin the wheel locks up and unable to access. Then end up removing the app and reinstall-installing in order to play any of the games. Very clunky app.

I love to play slots ever chance I get!!

Yeah me too. You won’t find them, you can link your MyChoice account but it doesn’t do anything for you. The free credits (aka Fortune Wheel) will almost never give you any higher amounts, you can spin it every four hours but you’re lucky to get two spins on a machine out of it. These slots are TIGHT. You will go through millions of credits and never even get teased with a bonus game. The bugs are crazy, sometimes I have to open the app 10 times or more before I can get passed the white screen of doom, to make matters worse when it does load half the time it won’t let you tap on anything or load any games. Everything in this app is geared toward making you spend money with very little satisfaction, and no real rewards for doing so. Like many others said, there are hundreds of better options for casino apps, far more polished, far more fun.

I am having a lot of issues with many of the games just shutting down! It’s not my internet because I have 5G.

It’s a fun game to play if they would just fix it I have asked many times for them to take some of the games off my page all they’ve done is repeat and repeat all the games I’ve got one game is on my page 6 times .When they do the maintenance it’s just more games are the same ones . Please fix it

I can’t get into my current game under my email I’m up to $199.94 and it’s not giving me the rest of my money so I’ll give her one if even that have a good day

Then I may win a little bit and that’s about the only time.

Seems like these games are low key

App won't open up so I can play games. Been 3 days now. 😩

Just like the real Hollywood casinos you can’t win here either

Supposed to get half back of loses on table games for Tuesday up to 10 million. I only received my daily coins for logging in.

Where are the popular casino games. Game bets are unrealistic. Spins are slow. Not apt to want my 4 hour bonus.

I originally posted this review a month ago and it remained visible until the app developer had time to review it, then they deleted it. Apparently Apple allows developers to delete a certain number of reviews as they see fit. Well here it is again. Read it while it lasts until they delete it again. I am changing it from a one star to a 2 star rating - merely in hopes that they won’t delete it when they do their across the board sweep of all 1 star reviews. Let’s see if it works🤞 Don’t play the KENO. Too many glitches in favor of the house. The overall concept is good, but they have many technical errors. The biggest one is that during free spin bonuses it often disconnects and any points that you have won during the bonus are lost. It seems too convenient on their part for it disconnect only when you’re in a bonus or have won huge. Two days ago I won 365 million during free spins. At the end of the free spins it disconnected. They adamantly refused to award the points that I had already won. This has happened about 10 times, so it’s no coincidence. They stated that they never reimburse points lost even when the mistake is on their end. FYI: MY BACKGROUND INFO ( I am a frequent and experienced player. I PLAYED 30 billion points last week alone on their site) I will be deleting their app as soon as I can play off these 4 billion points still in my bank. On the plus side, their customer service is very fast. They must have 50 people working there to answer your chat instantly. Problem is they are extremely uninformed. Even when they transfer you to the tech group that runs the gaming, they really do not understand what they are talking about, nor do they know how to remedy any glitch that’s not in their favor. Mychoice casino app is managed by Snocasino/ Snoqualmie casino just outside of Seattle. You will think they are going to help because they ask things like “ what is your operating system, Internet speeds and things like that, but all they do is essentially say “sorry we can’t help you. They basically say “It clearly states in the terms and conditions that if you lose any points even due to our error there is no chance at recouping them.” In each game, If you go to settings, you can see game recall. It is a great feature in that you can click on your last 5 spins and see what happened. You can also play an actual video repeat of your last five plays. I thought this was a great safety net for when they had a glitch, but they don’t care what the game recall shows. They admit that they are basically there to help people who can’t sign in and stuff, but they have no intention of ever returning the points that you’ve won that aren’t showing on your account. Once you realize that they are not going to help when they make a mistake, it kind of takes the fun out and you realize you are paying big money for basically nothing. From what I have noticed on their replies to customers complaints on this App Store review, they basically answer each complaint by saying something like “shoot us an email and we’ll get you all set.” I have sent no fewer than 20 emails back-and-forth about this as it is. So I don’t see how sending one more email it’s gonna make any difference. BTW- My favorite one of their replies is a few replies up from mine in the app store. Some lady with a user name called ‘so blessed Sierra ‘ is complaining about how she feels like she’s back in the 1980s with these machines how antiquated everything works. The company’s reply was, “Yeah, we miss the old machines too. “. That one cracks me up, but it just shows that they are not even processing the content in all of our complaints or reviews.

Anytime I enter my password It says it’s the wrong password and I know it’s not then it locked my account and the support team does not help horrible app

Anyone EVER hit above a million on the worthless app?

I can only get a handle full of games to load. Started happening 1 week ago

I am perplexed by the overall rating of this app at 4.4. Over time I have built up a significant account balance otherwise I would delete it. The past few months the app has become unreliable. Only a select few of the games open which unfortunately are not games that are my favorites. The technical support for this app is inferior. Customer service is responsive and apologetic, but still the overall performance of this app is far below the others I play.

After a few weeks of daily playing I can no longer log in and it is giving me a no host error.

Why does some slot and table games not load

I have held off spending any $$ on this game, I wanted to see how it pays out. I’ve played for 18 days, I’m the bonus spin I have hit a million twice, every other time it’s been 100k to 300k. And very few big wins on games

I constantly have trouble with this app. Password stops working and password reset doesn’t work and then it gets locked out and there is no way to fix it. Haven’t played in forever but yet keep getting emails about how they miss me.

Game sounds aren’t working, so if you are missing the sounds of crazy money jackpots you will be disappointed.

Boring hardly ever able yo get into any bonus

Lots of fun to see how the real machine works.

Game freezes up to many times.

It seems the app gets frozen and takes a while to get back online

That says it all. I have been stuck in the same level for since it was started. The old one would level up fast. Bring the old one back

I tried to reset my password several times and when I click on the link to reset my password, it just takes me back to the login page. It does not show where I can update and change password!!! Very frustrating !!

Don’t forget your password! Link they send does not work. Chat help will keep send you same link. You won’t get anywhere!!! lol. Had on another phone maybe about yr ago. Went to log in but forgot credentials (password) link sends to back n forth to enter email address to reset and email that has link to reset that is invalid? Anyone else?

I love playing all the games, and even though I can’t purchase points, it’s still fun with the amount I get for free!!!

Bonus spins always small, hardly ever get the bonus when playing. I win more at the real casino. Boring

I tried to login (ONCE) and it automatically suspended my account and said I had to reset my password to get access back saying I put the wrong password in 100xs. Mind you I used my Face ID so I didn’t even type my password. When I tried to reset the password the app just stayed frozen on the my choice casino screen. Poorly made.

I can t log into my account. it keeps running me in circles

They are very low.

Can't reset password because though a "reset link" is immediately sent, the link won't open on a webpage only goes to app but, app DOESN'T open a reset page just a sign in page

This app is a blast, hours of fun and entertainment!

Suddenly it asks me to login or join. When I try it says I already have an account

I’ve been waiting a month for customer service to refund money for credits that didn’t apply. They very rude and condescending. Also, there is no phone number to call. I am left waiting for them to get around to refund my money. And I’m starting to think that it won’t happen at all.

This is worst than the real casino

The odds of winning on this game are terrible and unrealistic!

Haven’t been able to access destiny poker for about 2 weeks. Says I’ve been disconnected from server. Says refresh game (how do u do that) or contact operator. Please help. It’s my favorite. 5 stars if u can clear this up. :)

Don’t waste as second of your life downloading this app. I’ve been trying to reset password and link and click through email and it won’t let me. I now remember why I deleted it before. 2 year olds could’ve created a system that runs better.

I installed this app yesterday. Today when I tried to log in I got an error that said account suspended. What? Also said if I've tried to enter my password more than 100 times, which I did not, ld need to reset my password. OK I'll reset my password... Click on the update pw link, says to Check my email, click on the update password link, it says Check the email, It's just a loop. I keep getting the same thing. So frustrating!!

Wow, is this for a feature phone or Iphone3? This is horribly dated. The sound doesn’t work on most games. It is, nostalgia I guess. Should I signup using my AOL account and dial-up modem? Time to update.

I love this app and all the slot games offered

Great games and easy to navigate

I have tried to update my password for three weeks now. All I do is go in a circle Send email Get email to update Click on link Open email app Click link Open email Click link Open email Click link

I am constantly kicked off the app. When I try to log back in I get an error message stating invalid credentials. Trying to reset password is an absolute nightmare. The customer support team is of little help to get reconnected. I have spent hours trying to resolve the issues to now avail. Save yourself a headache and don’t bother with this app.

I have so much fun playing these games. And I don’t have to use real money

Why have I linked my mychoice account to this game? Nothing has happened

Trying to update my password and I get stuck in a loop of password update email to sign in page to forgot password link to password update email and on and on and freaking on. No help link, nothing. Judging by the reviews, whoever gave this app more than 1 star is either a planted reviewer or one of the rocks that line my driveway. Hollywood Casino should ditch any affiliation with this pile of dog excrement that’s disguised itself as a casino app with actual fans.

I don’t have any complaints. Big deal the game freezes or the bonus wheel is low sometimes. I doubt lives will be lost 😁 unless the world ends because I got a free 100,000 and my game froze/glitched. Complain less, be Grateful more! Whoever gets offended by this are the ones who it hits home with! Open Mind

May as well not have a daily bonus wheel. The majority of the positions on the wheel are high payoffs, but after spinning maybe 50 different times, it always lands on the low amounts. I’ve never hit a good payoff.

Not sure why it recognizes me on my iPhone but not on my iPad. Contacting support is useless as they do not respond

Really enjoy the variety of games 😘😘😘

I’ve posted reviews before and they keep “disappearing.” The only 5-star reviews are either fake or from people who have never played any other casino app on their device. This has got to be one of the worst apps I’ve seen in a long time. Slow, crashes often, and out-of-date. The bonus wheel is a joke (as others have stated). I’ve linked my MyChoice card to this app and it has provided me nothing in return; it is pointless. And what is the point of the “badges”? It doesn’t even award them properly. My advice is to stay away from this app until they make some MAJOR improvements.

Suspended my account. Do not understand why. Tried to reset my password as it said to update my password. Kept telling me unassigned credentials. I have a lot of points accumulated and don’t want to lose them. WHAT HAPPENED????

Don’t like it

Spend most of the time watching the reels spinning with few opportunities of having good results. Probably the least fun I’ve had with on-line slots!

I have been trying for days to reset my password and the app is not responding. Not good instructions on how to reset

Can’t login because my account is suspended this is stupid

This is not letting me in I’ve changed my password and then it says my credentials are no good then it says account suspended I need this fixed immediately

Awesome

Not enough point to play with

Needs better bonuses-daily rewards, I keep running out & low and can’t play for a couple days! Other casinos offer numerous rewards daily so you always have plenty of money, I do not & will not pay to Order coins for fun. I in-person go to Hollywood Casino in Charlestown to play w/real cash at least once a month, it would also be great if you could tie in rewards w/my card to offer slot-play for the actual casino!

I forgot my password and have been trying to update it for a week now. It keeps going back and forth to open email, click on update password, login but incorrect password, supply my email address for the “forgot password “ screen, and getting nowhere. Very aggravating. 3/2/21. So after 3 weeks, still can’t update my password since I forgot mine. I deleted the ap and it did no good.

My account is suspended How to reactivate it

Games are boring, can’t possibly get any big wins like the old Hollywood games before the crappy My Choice Casino took over, so good by.

I love this app the best they don’t take all your credits and actually let you win!!! Other apps make you lose way too fast so you have to purchase more coins. Love this app!!!!

I have had a few problem with some of their promotions but they have rectified in a timely manner . The problem was not in the games but in the rhetoric . They handled very well and I probably was the one in error they gave me benefit of doubt and took card of the problem . I couldn’t ask for anything more

It has the lowest number of games and lowest payouts of all the apps

The customer service isn’t helpful. I bought credits over a week ago, they were never added. I’ve had to talk to customer service every single day. I’ve turned in receipts, and bank statement showing proof of purchase. Still nothing! They finally sent an email stating they found the missing credits and they would be added shortly (that was yesterday), contacted them again just now because still no credits, now they are saying 48 hours. I WILL NEVER PURCHASE CREDITS FROM THEM AGAIN! Oh and don’t expect Apple to refund your money because they won’t.

This is the only game that I play that I have to log in each and every time. I should only have to log in if I completely log out which I’m not doing.

I need to be contacted by developer because I am locked out of my account please help me

For some reason it says my account is suspended??

I seriously have to put a password in at least once every time I access the app. Sometimes I even have to reenter the password switching screens.