I haven’t kept up with publishing my magazines monthly. I wanted to cancel my subscription so that the magazine credits don’t keep piling up but if I cancel, I can’t use my old credits. So, they just keep piling up and I keep getting charged every month.

You spend time creating these books and when it comes time to upload it takes hours then fails to upload resulting in you spending more time to redo the photo arranging and other settings. Super disappointed with the app but IF you can get a magazine to publish the quality is fine for the price.

I just remembered why I order these books so rarely...the app is infuriating! It’s glitchy and doesn’t save progress so every time it glitches, I have to start over. I’ve been working on one book for over an hour now. The books are stunning and very loved, but even the new version of this app is trash.

We’ve been loyal users of “Recently” since our daughter was baby. I needed a way to stay up-to-date with all of our picture albums as she grows and needed an easy way to do so - “Recently” is it for my family! Every month, a new great magazine so we make sure to keep our memories in an organized and current fashion. Love it! <3

These people will bill you every month whether or not you use the service- which just leaves me feeling scammed when I don’t spend the time to publish photos in a month. Would feel much better if they took payment when they actually did something, and made the service compelling enough to use a lot.

We started using Recently a few years ago when I realized that I wanted our photos to live outside of my phone, but with busy twins and an active family, didn’t have time to print them out and scrapbook them. Enter Recently. It’s so easy! I get to choose the photos, decide how many to include (it’s always 150 these days 😂) and pick color, covers, and now a little intro blurb. I can even send them to other members of the family easily. Hit “publish” and boom: high-quality photos on beautiful paper, printed, bound, and shipped. Now that our twins are in elementary school, they love going back and looking at the magazines from when they were babies. We’re building a whole library of photo books, and I can only imagine how valuable it will be in twenty years to have these beautiful memories to page through.

The app is terrible. It’s constantly not accepting information that I put into it. I wish they would fix it because I love getting the magazines of my kids. But every time I try to change one piece of information in my settings, it tells me it’s “invalid.”

It’s been so great to have albums of our newborn without having to go get pics printed, cut them, glue them...highly recommended for busy parents to keep a record of their growing babies :)

I love love love recently. I stumbled upon it years ago after my daughter was born. Things quickly got crazy when I was pregnant with twins and I stopped publishing because it was just too much to keep up with. Fast forward to about 6 months ago. I chatted with Scott and even though my account was closed due to inactivity, he still credited me 3 magazines (which should have been gone with the account closing). And I wasn’t charged anything extra. To anyone who has an issue with anything, billing, magazine layout, credits, anything, it’s so much easier to be kind and contact customer service politely before posting a bad review. They really do help. As you can see from the reviews, they are responsive and more than happy to clear up any issues. I plan to use my extra credit to gift to grandparents! Magazines are beautiful and worth the 9.99 + 2.99 shipping!

I like this app because it’s simple and easy to use and the photo books are great but you have absolutely no choice on which photos get a full page spread and which photos are teeny tiny (this is the case when you choose 75 or more photos). You so get to choose the photo that goes on the cover of the book and and a title. I recommend only doing 50 photos per book, then all the photos are a larger size. I have made over 15 of these books and I give them as gifts and keep many for myself, so much better than photo albums and the quality is great!

I make one magazine each month for my children. From the ski seasons to summer hiking adventures and first days of school my kiddos will have memories. This is a great app and very user friendly and trust me I hate technology. If your looking to share memories and keep memories of your family I suggest using this app. To think my kids will have over 200 magazines to look at when they have a family of their own. Pretty solid gift for others also.

When you go into the subscriptions part of the app, it doesn’t show that you have an active one. The “Cancel Account” option at the bottom is light gray on a white background like its grayed out. This easily makes you think you don’t have an account. Customer service is no help in cancelling a subscription when provided the reference number on the charge in your checking account, saying instead to check in the app. Makes it difficult to track down someone’s subscription and cancel it.

Run into so many issues with codes that don’t say what they are for. Discount codes that don’t work. Press save to come back to and it doesn’t save.

Where have you been all my parenting life!!!! This app is so great and I am so thankful something easy, affordable, and beautiful has finally come to the market. I love the slim simple look, the paper quality is fantastic and every book I have been beyond satisfied with. I’ve been trying to convert all friends and family to use Recently. You HAVE to try it!

The magazines always arrive much later than the estimated arrival time and the quality of the prints is poor. I tried to cancel my subscription last month after they lost my order for 2 magazines. They would not refund me for the subscription charge and I was charged again this month. The person I emailed with about the issue last month argued back and forth with me saying I was never billed and had to send a screen shot of my bank statements. I would not recommend this app and I would not trust them with your credit card information. - Kelsey

I used to order from here a lot, it’s a simple book but also super easy to put together. But they’ve apparently changed things. I can’t change the date/month included and can’t place a one time order (or so it appears - I can’t find anything that says what I’m signing up for, it only has the very long terms of service which no one is ever going to read). Disappointed. I added all my pics and now can’t print.

I have to say that this was the best gift from my daughter! I’ve continued it now for almost two years! I love being able to just pick up a book and see my pictures! Fantastic quality! Thank you thank you!!!

I am so very impressed with my magazine. The quality, the pictures, the layout. I’ve used another app that made horribly dark pictures and they told me they couldn’t edit them. What a waste. This book is so beautifully done, I love that all my pictures came out clear and light. Love the matte finish, love the full page photos, love everything about it. It’s the best way to keep hard copies of your photos!

I was given a gift certificate for Recently from someone who knows I love photography. I’ve made plenty of hardcover photo books before but never a soft cover magazine and I was not familiar with Recently. I finally got around to publishing my first magazine and I was pleasantly surprised at how easy the process was, how responsive the company was when troubleshooting my questions, and how phenomenal the magazine looked once published. It was truly an enjoyable experience and a beautiful finished product. I’m so happy I was introduced to Recently and plan to publish many more magazines.

I love this app- I’ve had it for a few years and have used it to help us hold on to memories of our kids. It has constantly improved over the years and they have some of the best customer service I’ve encountered for an app. We have the books displayed in our house and people always ask about them because they look amazing. It’s easy to pick and choose the photos you want and the books come pretty quickly. Overall, I couldn’t recommend this app any higher.

If you have an iPhone, you need to use getrecently.com. How else are you going to show your pictures to others? I LOVE this app. It is so easy to make a monthly magazine - anyone can do it. What I like about it the most is that I get to see my pictures in a magazine format and see what a great life I have! If you keep your pictures on your phone and never see them or show them to anyone, they are of no use! Please try getrecently.com. I’m sure you will be delighted. Get the app on your phone and then you are able to create a monthly magazine with the app for a particular trip or a particular occasion. I like the fact I can send copies to my friends and family. Try it; you’re gonna like it!

I’ve been making these magazines/books for over two years. It’s an ingenious, fast, clear way to chronicle events with friends and family from each busy month. Whatever happens in a particular month across the world that interests me, I include by editing screen shots from social media. Friends are always surprised and pleased to find their images in this clever chronicle. I love that I can choose the amount of photos yet the book stays the same size with the photo sizes varying. If you have a question, the response time from the Get Recently group is incredibly fast. I also use to create as a gift for friends from weddings or other special occasions. Five Stars plus for my favorite app ever!!!

I’ve been using Recently since it’s inception. Such a fantastic, efficient, and unique way to categorize your pictures. They are always updating and adding new features. Also, compact size makes for easy bookshelf storage or a stack on a coffee table. Highly recommend.

I have been using Recently for a couple years now. The magazines they deliver are well done and I love the ease of the app. Now as a new parent I find the app even more appealing due to ease of use and the conviene of pulling photos straight from my phone. Having minimal time to myself now and often only one hand free this means a lot. The customer service is amazing! They contact you right away and you are dealing with a real person who actually congratulated me on my new family addition.

The inability to save a magazine as a project in the making is inconvenient as well as the fact that you cannot choose a photo for the front and a photo for the back.

Easy to use. Wish I could preview the actual “magazine” before publishing. And also, wish I could add more than one magazine to an order since the cost of shipping is $8.95.

I have been using this app for two years to document my child and other various events. It’s artist quality magazines. I have had two issues(magazine arrived bent due to postal service worker, and blurry cover art) only and they have rectified one of the two so quickly and efficiently(I don’t think I reported the blurry cover photo)!

I signed up over a year ago. Thought this would be a great gift for my wife as she loves taking pictures. Been paying $10 a month which gives us one book a month. I have never been happy with the books. Its not because they are matte finish (which is fine) but rather the prints are of very low quality and it’s not because of the images. Recently (no pun intended) they have billed me $2.99 five different times this month. With no explanation. Not what I signed up for. Subscription cancelled. Would not recommend.

I have been behind on ordering photo books. So I now have 9 book credits (that’s $90), but when I try to cancel it, it says I will be losing all my credits. No pause button to hold my subscription. Just sign your life away for the rest of your life, and if you want to cancel... “oh well, you better pay to get out” mindset. I regret that I signed up at all from the beginning.

Why the shipping charges now?? When people are already paying $9 for the magazine, why charge shipping too?

So I loved this when I had time to sit down and do it but now that I have three under three I don’t have that time anymore. I have requested that they stop charging my account for over six months now, canceled my subscription every month for 9 months through the app and they STILL keep charging me. I have requested refunds and for them to cancel my account and nothing. Thanks for taking the money I desperately need Recently.

I love this app. I love the photos. I love how easy this process is...I have over 5k photos on my phone without this app none of them would be printed. I’m able to capture so many milestones in my daughters life in these amazing photo books.

Really a solid app and terrific customer server. I was on the monthly plan but not using the credits enough. I had some minor frustrations and asked to cancel and they developers were super helpful and supportive. They cleared up some of my confusion and I just got my last magazine in the mail... I'm back signing up for the quarterly plan 🙂! Great quality and way to preserve school age memories and artwork! Thanks!

Company will not respond to problems. I want to cancel. I am being charged monthly and am not using it. There is no way to cancel it. They tell you it can be done under Settings but you can’t get to it. It will take forever to undo the charges for which I have received nothing. BEWARE.

This app is good but basic. I like that there aren’t a lot of options because then I don’t get sucked into making a book for hours. I would however love an option to see the final book before you publish it (cover and all) and if you go back to review something it doesn’t save changes. Also, it would be great to have 51 pictures so you can set 1 as the cover and not see it again on the next page. Just a personal preference though.

It’s awesome you can pick photos from various places including iphoto. The UI on cropping a cover photo is challenging. It would easier if you could actually crop using a selection box instead of tapping. There isn’t clear info on billing charges and deliver dates.

Nicely done! High quality product. I was very impressed so I now get one catalog every quarter. I like how simple it is to choose your photos and make simple edits, not too detailed, so it doesn’t take forever to put together a photo book.

Even in our world of technology, there is something special about actually holding a picture. These books provide a lovely way to organize and highlight your favorites! The books feel very quality and the app is simple to use once you get the hang of it. It’s always a fun day when one comes in the mail! I do the quarterly subscription, which works perfectly for me because I wouldn’t have enough print-worthy pictures at this point to make it worth monthly. Maybe once I have kids, I’ll up to monthly :) Overall excellent! Quality, nice printing at a reasonable price in a form that’s easy to store and show others. Keep up the good work!

I love this app and honestly feel terrible that I now hate it. The recent update took out the half page 100 photos per magazine options. It makes me so sad to see that I won’t be able to use it because I can’t afford to buy double the books. I have a full shelf of books starting in October and it makes me cringe to think I won’t be able to add more that look the same. I hope you bring back the 100 photo half page book. Even if delivery takes longer. Those are the ones I need.

I’ve had the app for 2 years now and print monthly books by month. First flaw: removal of 100 photo option. I’m not sure where the company’s market research was done. The overwhelming majority of the books I’ve published contain 100 photos. Which already is difficult to choose only 100. 50 is going to be impossible. There must be a value engineered reason it was removed, and I’m sure this does not equate with the majority of the user base. As the company claims. How hard is it to just keep the options, if you’re reason of removing the function is to cater to the claimed “majority”. Second flaw: the app does not maintain photo choices when switching apps. This is a pretty basic item that I’m flabbergasted is not a function of the app. I essentially have to dedicated a decent amount of time to complete every step. If anything changes (put phone down, change app, etc). The app will re-set all photos back to the start of the process. This is crazy....I don’t know how many times I’ve re-selected the same photos when going through the process per book. I will try and continue with the 50 photos books. Since I’m 2 years vested, and do enjoy the app. Though, I’m already having issues for my February month’s book that includes a Disney trip (thousands of photos). If I see this as too frustrating. I will cancel my subscription.

I have to keep resetting my password because it won’t let me sign in. I tried making a book twice and twice the app crashed and didn’t save anything.

The app is fine but it’s not good or great. It would be nice if there was a browser option to make it easier.

I’m using this app for a while. The printing quality is outstanding and the app is very easy to use

I do a magazine quarterly, 50 pics a month would be too many for me. I order an extra copy for my mom, nice gift for small $! Then I can delete photos from my phone and know I have the memory.

I absolutely love Recently books. My kids look forward to receiving them each month. The ease of the app and the quality of the books makes it a 5 star program for me!

Bad customer service. It is taking me sooo long to fix a billing issue. I will have to look for a different photo book printing service. I wouldn’t recommend it.

Can never get a hold of them for support. When you use their chat support within the app it doesn’t notify you when they reply. Thus, you’re always chatting back and forth for days. I still haven’t gotten the support I need almost 2 weeks later

We love Recently! We are fortunate enough to have my husband’s grandparents still alive. They don’t use the internet so we send a monthly magazine. They love getting pictures frequently, we love how easy it is to share the magazine, and the price can’t be beat.

The “crop” function only moves the photo up or down and isn’t a real crop option. It usually only makes the photo worse. There are a lot of photos that come out poorly because the app centers photos weirdly or crops out the focus of the image. Cheap and easy but the editing aspect of the book-making is seriously lacking.

I really want to use this app. However, it’s so limited on photo source. I’d love be able to choose from photo streams. That’s where some of my greatest photos live.

I recently received my first magazine and am a little disappointed in the quality of the photos. I usually get books from Shutterfly but liked the convenience of Recently. My photos were dark and some blurry. They do not look dark or blurry when I view them on my phone.

This company speaks with condescending tones and acts as though all billing issues are because of the customer. The books take hours to create because errors occur at least 20 times during the photo upload process. Because of this, I tried to cancel. They stated my subscription was cancelled yet continued to charge my credit card monthly. I then tried to get a refund and was denied. I changed my credit card number and had to open a complaint through capital one against them. Fast forward 8 months and they again charged my card through iTunes and then refused to honor or refund the amounts they have charged for all previous months. This company is a horrible to deal with yet I can't seem to get rid of them without cancelling iTunes all together. We all know, that is not possible! Now, all I can do is fight to get books published so I at least get my money back through a product. I just attempted to do so and was CHARGED an additional $8.99. I'm at a loss as to how to get refunds at this point.

I have been using this app for almost a year. I love being able to get my pictures off of my phone into a printed format. Recently is better than getting prints made up because you don't have to then put the prints in a photo album. Their customer service is very helpful too if you have a question.

I made a mistake when publishing and reached out to the company to see if I could make changes. They got back to me and reset the order, so I could make the change I wanted all before the next ship date.

Really love this app! And great customer service! They always respond quickly.

I am a photographer and LOVE this service! It is exciting to receive a magazine each month with the photographs that I choose to print! The quality is exciting and I am compiling one of my granddaughter through the years for her 8th birthday! I know she will love it!

I just received my latest book today. I have been doing these books since their inception. We have been extremely pleased with the quality of these books. The latest change making both left and right side pictures full page pictures is so fantastic! The books look even better than before. We love showing off the books to all of our friends, especially the ones who are in the book. We couldn't be happier with the books! Customer service is great also.

Really love the user interface and ease of this app. I’ve had a few questions regarding layout and changes to the book that I needed to make after printing and the response time was extremely quick. The developer, Scott, did all of the answering himself, was understanding, and provided clear instructions promptly to every email I sent. I have yet to receive my first book — which is of my newborn daughter and our experiences during the hospital stay — but I can’t wait to see how it turns out. With the photos on the overview of the app, it’s sure to impress! Another review to follow as soon as we receive it!! - 5.18.17 ***update since initial review! We ordered one 50 page book and one 100 page book for baby's first month just to see the difference with formatting. Love both options! Recommendations for building and ordering books: make an album in your photos app and organize the photos how you'd want them displayed in the book. Also, not sure if the details have been updated yet, but the first page on all books is a Title Page. So the first example of photos is a whole spread - meaning you see your first 2 photos (uploaded in the app) together with the 50-pager and your first 4 photos (uploaded) together with the 100-pager. 50-pager: use portrait format photos for the right side pages. All other formats are great for left side. 100-pager: 2 photos per page, and 4 photos in view when the book is opened. Organize the photos in the app by format (square, portrait, or landscape) for cleaner styling. For ex.: 1 square, 2 portrait, and 1 landscape on one 4-pg spread looks a little sloppy. Hope this helps!! Absolutely love the app and have already ordered our 3rd book! Looking to have one for each month of baby's first year 😊

Update*** I LOVE this app! I have made multiple magazines for myself and gifts for others. They come out so beautiful, and the quality is great! The customer service is always awesome too. I recommend this app a thousand times over! I am a new user to this app. (I have not even received my first magazine yet.) I was very excited to create my first one this month, and in doing so I made many mistakes. I accidentally ordered 3 copies when I meant to order only 2. I also didn't know I could personalize the title until after I hit the publish button. I realized these mistakes at different times so I had to send multiple messages asking if one order could be canceled and if I could change the title. I felt like such an annoying customer. However, the person who answered my messages was very professional, and genuine about giving me the help I needed. I was immediately refunded the extra magazine that I didn't mean to order. Also, they changed the title to what I asked for. Beyond that, he or she even asked me if I wanted the date changed on the magazine to the date of the wedding, and not the month and year I ordered it. I had no idea at the time that was an option, as this was my first time creating a magazine. So, they changed that for me as well. I know I should have read the directions better, but I was too caught up in choosing photos. I swear I'm not as tech illiterate as I seem. Anyways, impressive customer service to say the least! Can't wait for my magazines!

I've had the subscription to chronicle at least the first year of our daughter's life. Print quality is great, layouts are clean, app interface is easy to use. I love these books. I'm super excited every time I get a shipping notification. I show everyone that visits her "photo books". So, so good for $10 a month. Worth every penny.

I downloaded this app when my daughter was born to actually do something with all the pictures I was taking of her. I published a magazine for each month her first year! I love the magazines! They are super cute to have out on a coffee table and they are so fun for family and friends to flip through! I made a mistake on one of my magazines and the company sent me a new one with the correct edits for free! They are a small business but they were diligent in replying to my emails! Definitely recommend this app if you are looking to actually do something with all the wonderful photos you take on your phone!

I love Recently. I've been using it for more than a year. I love taking pictures of my family - every day pictures of their sports activities or our vacations. But once I upload them to the cloud, I forget about them. Now, I very easily can pick the best pictures and in a few minutes, I have created a professional looking book. We keep a stack of Recently books in our living room and the kids look back at the memories in them all the time. Kudos to the Recently team.

I have to start by saying I was a like skeptical, but after seeing that I WOULD NOT be obligated if I didn't like it I decided to try it. It was incredibly easy to download and setup. When the magazine arrived I was blown away..... the paper stock is incredibly high end, think coffee table high end art magazines, I love it.the thing though that really made me want to write a review is that I had a question on a Sunday night and on Monday morning I had the answer waiting in my mailbox. I LOVE THIS APP, give it a try and you will too.

Great app with amazing service!!! I had a question and got a response and help right away. The app itself is easy to use. The magazine is beautiful:) highly recommend!!

...is awesome! Quick to reply to emails with questions, very willing to help!

I have been mostly without issues using this app but the few times I have had some trouble, my emails are always responded to quickly and with a solution to the problem. I'm impressed with the quality of the magazines. I like the fact that there are margins because I've started writing captions or little notes in them to go along with the pictures.

I loved the app until this latest update that makes it impossible to click and publish. I have wasted more time deselecting the pictures that the app auto-selected for me only to be told I coudn't select the pictures I want. Really!? Whatever. Whoever got the bonus for the latest update should have been fired instead. The app was working just fine last month. Now I'm canceling my membership and getting a refund. Sayonara!

I have a couple magazines and I'm overall satisfied with them but I am really frustrated with the glitchy app update. I couldn't get my April order placed due to the app crashing repetitively.

The magazine was terrible quality!! The photos were better off left on my phone. Don't waste your money. I haven't yet checked my account I better have only been billed for 1 of the things!

I wanted to love this! But after being charged for 3 months of "service" even though I never ordered a magazine those months, I cancelled. I emailed requesting a refund for the unused amount and was told they "don't do refunds". The app is time consuming and difficult to use...the reason why I never used it after receiving my initial book. I don't have hours to spend on something like this! Chatbooks is much more user friendly and their customer service is top notch! Plus I found the quality of the product to be ...meh. Don't waste your money!!!

This is my first time with this app. I haven't seen the book yet but working with the app is such a pain. I don't have the option for the layouts of the pictures. It's so hard to re-edit the layout without messing up the current layout I have. Also, i take more than 100 pics a month. If i pay this monthly, I want to be able to put all my pics of the month in one book. The more pics I can put in one page like a collage I think the better. Hope this app will be improved.

I really like the quality of the magazine and the app is user friendly. The only con is that I wish there was an option other than 50 or 100 pictures. Doing a combination of whole and half page pictures would allow for this.

Terrible customer service and no refund policy. The app kept failing when I hit publish and when I requested a refund, they told me there is no refund policy. Considering there was no services rendered, that is a terrible way to win over customers.

I love the idea of this app. What a great way to actually see all the pictures that you take on your iPhone. It is not the most user friendly. I think the directions should be clearer. The magazine came in a timely manner but the quality of the pictures in the magazine are not very clear.

I totally love this app. My friend shared with me how easy it is to use! I've done 3 magazines and they've all turned out beautiful and you can't beat the price!! I'm done making photo albums and will only make these magazines. Their tech department responds immediately to concerns by email and are very helpful. This app is a must for people who do photo albums! Download now!!

I saw this App on The Today Show. I absolutely love it. I ordered my first magazine & then loved it so much, I turned around and ordered a second one. Made an error, so I emailed them & they were very fast to respond and fixed MY mistake for me. Looking forward to receiving the finished product.

Started fine, then it wouldn't recognize any credit card, no way to call customer service and no way to use the two books I had paid for.

So I was given a gift certificate and still had to sign up for a subscription. I don't know how many pictures/pages per magazine and my gift certificate is no where to be found. Also you have to have the iPhone mail app to "contact us"... I do not use that! Hope I am not charged and the product turns out

iPhone 7plus, 10.1.1 App starts and instantly crashes.

My fiancé got me a 3month subscription - in order to activate it they required my credit card and then charged me anyway for the subscription- despite the gifted 3month subscription. Painful and annoying experience to build a book off of a trip to Iceland - it would duplicate photos, recropping was a nightmare - we had to favorite all the photos we wanted in the book from the camera roll then had to hand organize them to be in order of when we took them. Took several weeks to get the book, which was actually nice...but the frustration of getting it has caused me to cancel my subscription. UI, feature set, and organization needs massive overhaul.

I love the idea of this app and have made several magazines already despite some frustrations. The interface is not entirely user friendly. As another reviewer had mentioned you can not choose from all of your photos unless you begin to delete the most recent. I would like to see the ability to pick and choose which photos go onto the album. If the app could go a step further and indicate which of your photos could be used as hi-res that would be great as well. A final pre-publish screen that showed a mock up of the magazine would also be nice. There is lots of room for improvement. I can see myself using this service for a long time should it become a bit more user friendly.

Can't say enough good things about this app! The product is great quality, the interface is simple, and customer service is top notch. Every time I've had a problem they've been quick to respond and happy to fix things for me.

I love this subscription overall. It is really cool to get a personalized magazine full of photos of my kids every month. I have, however, had several issues trying to edit the order and quantity of photos for my magazines. The app automatically pulls the most recent photos from the photo roll and the only way to get different photos is to manually delete as many of the more recent photos as it takes until the older photo you're looking for appears. I would really love to see an easier way to select specific photos from my camera roll. It's enough of a problem that I can't give this app the four or five star rating I would like to give it. I'm still subscribed to the service so it hasn't been a deal-breaker for me but I'm sure it will be for some people. Aside from that, I think it would be nice to be able to do some photo editing in-app (changing the direction or orientation, basic filters) and being able to title each magazine would also be nice. Finally, being able to choose the color for the inside front and back covers would be a minor but cool feature.

I love recently magazines. They are constantly improving it, and have always had AWESOME customer service! I'm so excited to have one for each month since my son was born! Keep it up guys! I can't wait to use the new update!

1 - the app is not intuitive. Two months in a row, the cover image I select has changed after I hit publish. 2 - printing quality is hit or miss. Some of the photos print much darker than they should. 3 - customer service is insulting at best. I received an email saying that there was a mistake with my order, which was already sent (photos incorrectly rotated), but a replacement was on the way. The first order arrived, which I gave to my grandfather - he wouldn't care if baby pics were not perfect. Three weeks passed, and the promised replacement never arrived. Customer service told me that they decided that there was no error with my order, and cancelled the reprint without telling me. I told them that they should honor their promise to send another. They told me that they are a mom and pop company, and could not afford to reprint, and told me to pay for another. You must be kidding me. DO NOT SUPPORT A COMPANY THAT LIES TO CUSTOMERS!

not only is this the perfect way to document my child's first year, but they also have wonderful customer service! i had a consent at 10pm and sent an email, and it was answered within minutes!

I recently had my first baby and got this app to print out all his pictures and keep them organized. I got my first book today and I am not disappointed! It looks great and the photo and paper quality is awesome, the picture quality is better than when I print them myself. My only complaint is it didn't have the date printed on the spine as requested. I would also like to see some more customization options in the future but overall great product for a good price!

I never used to print out the photos I take on my phone. They all just sit in a file on my computer. It's so great to have a printed copy of so many of them. Also, my parents and my in-laws get a copy every month and love seeing the grandkids!

Why have yet to receive our first book (as has been determined that our post office has lost it which has been a common complaint with the residence of our town!) , the company and its service staff have been extremely helpful in timely communications, helping us locate it (or at least it's last known delivery location!), and print another copy for us. We look forward to receiving our first book and working thru some of the kinks that we had making it (rookies!) Like our cover photo which ended up being a picture of a family friend by accident! I'll rated a four for now until we get our book… But I'm hopeful after that it will be a five star!

Let me start by saying I LOVE this app! I have been using it for several months and our whole family looks forward to each monthly magazine. It is such a great way to have a hard copy of all the pictures we take of our little guy (not to mention he loves looking through "books" that are all about him!) I recently forgot my password and had trouble resetting it through the app. After contacting Recently through the contact us link in the app they promptly responded to my question and helped resolve the issue within 24hours. I was really impressed! For less than $10/month the subscription to this app is worth every penny!!

Love this! I can easily upload all of my pictures every month from my phone and finally have hard copies to show my kids. Fantastic customer service on top of it all. Highly recommend!

Just received my first journal and the quality doesn't measure up to the reviews I read. The app is not as easy to use. I thought I chose a cover page but they put it on the back cover (front is blank). The app doesn't give you a preview of what the pages will look like before you order, so photos are oddly inconsistent with regards to how they fill up the page. Some filled up the entire page and others are cropped. I assumed they would all take up the entire page. I also wish they would allow you to only pay for whatever month you actually want to print vs a monthly subscription. Love the concept, but not sure I'll be subscribing.

So happy with the first magazine I got and I cannot wait to order more. Heart eyes all around!!!!

Great idea and love how easy it is to use! As a new mom I have no time to print and make albums, this is going to make it so simple!! Can't wait to get my first magazine!

Great product but even better customer service. I emailed Recently this morning because my recent order did not arrive despite the USPS tracking information stating it was delivered. Recently emailed me back within hours and offered to send me a new magazine.

I have so many pictures of my little girl on my phone. But I can't bring myself to delete them. So this magazine is great! I create an album just for her each month, upload my pictures to the app and have a magazine in about two weeks with all her pictures from the previous month at only $8! There customer service is very quick to respond, within 24hrs I had a response!

I've been a subscriber for months now and I keep running into problems with delivery, missing photos etc. Recently always refunds the money or corrects the issue but I grew tired with having to deal with them every other month. I'm canceling my subscription. Also the paper of the magazine is nice but it's definitely not meant to have phone photos printed on it. Photos that are meant to be presented on a bright and sharp screen of a phone don't look the same on matte paper where the colors become muted and kind of blah.

This is an amazing app!!! It does all the work for me. Prints my pictures & puts them together very nicely. With the magazine I don't waste time putting them into photo albums. Very good quality photos. I can still write captions on the photos if I choose too. Saves me time an money going to print them out and putting them into albums!!!! Great price!! I can order more as gifts for the family!! This is on my must have top ten app lists for sure!!! One that will stay there too!!

Customer service has been very responsive to my questions and readily agreed to reship a damaged magazine. They are smaller than I first thought but they look nice and I can't wait to have several months lined up on the shelves!