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App name
Enterprise Rent-A-Car
Description
It's never been easier to rent a car from your mobile device. The Enterprise Rent-A-Car App is your own free personal assistant for all things car rental. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,000+ worldwide locations. Stay signed into your Enterprise Plus® account to make reservations even faster, plus earn points toward free rentals. Additional app features include: Make a reservation Find rental locations near you or your destination, narrow your search with location and vehicle filters, and save rental details to make future reservations even faster. Access all your rentals in one place Easily view the details of your rentals to reference pick-up or drop-off times, your current rental car information, directions back to your rental branch, and more. Manage your Enterprise Plus® account View your reward points balance, update your account details, and redeem points toward free rental days. Get help when you need it Contact roadside assistance or 24/7 customer support, and look up your rental branch details including phone number, address and directions. Favorite a location Visit a location frequently? Make it a "favorite" to quickly access the information you need or start a reservation. We're there when you need us. And now we're making it even easier to experience the benefits of Enterprise from your mobile device. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
Points?
by Poop123456789987654321 on 2019/05/22 14:35
Have points but confusing how to use points to pay on app. Prob user error idk.
Customer service slacking
by Tigre lady on 2019/05/22 13:16
I’ve enjoyed using this company for over 20 years with my business and was a personal client before that. With their APP being introduced no one answers the phone at the local office, no one calls from the local office and my Corp discount seems to have disappeared. Customer service is gone for the loyalty which means they have stopped giving me loyalty. Guess I’ll check out the competition. At least Hertz gives s AAA discount.
Great location
by ScatterB on 2019/05/22 11:54
Love picking up a car from airport. They make it so easy. But don’t lose anything in the car. You never get it back.
Intuitive
by Buffy TKB on 2019/05/19 19:05
Very easy to use, quick, simple.
Easy!
by Texas Pic Taker on 2019/05/18 04:46
Very easy-to-navigate app. I always go with Enterprise these days.
JR
by JR-A Messenger Of The Gospel on 2019/05/17 04:41
Jesus loves you all and He’s soon to come back.
Enterprises-Highland, IN
by Lashaun#41 on 2019/05/16 08:06
I Love this place!!!!!
Easy as 123
by BigDaddie70 on 2019/05/15 22:10
This was so simple to use.
Car rental is great, app is not
by missadventures on 2019/05/15 19:49
I’ve had great service from Enterprise and I like the cars I’ve rented from them. But this app is lacking! Namely, they need to figure out how to let you modify/extend a reservation from the app. You press “extend rental” button and it activates the phone. I use apps so I don’t have to call! 😅 Further frustration when the automated call said that I had to call the local office to modify the booking. Luckily I was able to find the local office number in my rental history and press it to call. But gah...! This app isn’t all that helpful. I hope it improves because I’ll probably rent from Enterprise again anyway.
Boardman Market Street Enterprise
by Lets Go Pittsburgh Pens on 2019/05/15 02:08
The service is unsurpassed they are all about customer service They go up and beyond to take care of you and make sure you’re car fits your needs. You will not be disappointed with the outstanding service you receive Thanks for your kindness and great service.
More hassle than it’s worth
by Lane83 on 2019/05/14 02:08
I absolutely DETEST renting from Enterprise but I’m captive to corporate rental restrictions. You check in, then you need to wait for SOMEONE to walk you to the car and then you both walk around it. Then the hassle of actually leaving the lot through the checkout lane. Supposedly National is quicker but I’m not wasting my time finding out unless absolutely necessary. With Hertz I walk up, check the board, get in a car and drive off.
Enterprise services
by 222alpha on 2019/05/13 21:32
This app is excellent! It’s fast and efficient to rent out an vehicle and I love it!
To: Enterprise Rental Car
by Tyrena Hudson 💙💙 on 2019/05/13 01:40
I have been renting from enterprise rental car for years an they are the best rental company. I wouldn’t trade them for nothing the are the best, I rent from Main st in Richmond va an the crew there is the best even the old crew who is now at the Richmond airport they all Rock 🥳 Zack,Shakeira,Khalil an Ryan an the rest of the crew I love U Guys💙💙💙💙
Great staff!
by steviehero on 2019/05/11 14:22
Enterprise N.Mountain road gives fantastic workmanship. Not only helping to assist you but also making you feel safe to drive away.
Review
by bigjess✌🏻 on 2019/05/11 05:15
Very respectful and positive vibes Environment from the minute you walk in the door They make sure they make eye contact with you and ensure you that someone to be there to help you really soon✌🏻 Plus the new management is great🤝
Excellent service at a good price
by Dragonfeast on 2019/05/10 15:52
The title says it all. That has been my experience with enterprise. I have rented from them in several states for weeks at a time with very few problems, excellent resolution of those few problems and a very good price.
Thank you
by DjStone904 on 2019/05/10 15:39
Great company and service especially the southside Blvd location in Jacksonville Florida
App works great
by Sirlukestien on 2019/05/09 22:44
Great app for a great company wouldn’t expect anything less. I would prefer a little more bargaining power. Otherwise I’m happy.
Architect
by yanagita4 on 2019/05/09 10:04
Easy rental process...
Love renting from Enterprise!
by Jakepod34 on 2019/05/09 03:36
Every time I book a reservation there, there staff is always respectful and treats me like I was there best friend! Great crew you guys out there, keep it up guys and gals!
So easy
by BLitchko on 2019/05/08 22:34
Enterprise has knocked it out of the ballpark with the ease of use of their app. Outstanding and easy to use for even a 50 year old guy.
Customer observations
by Notheast Consulting on 2019/05/08 21:48
Over the years I have been a content Enterprise customer. However, last year my account was closed without notification and the manager of the local store I used changed as well. Since then it took me some time to reestablish my business es account because the local manager never provided NY the correct info. Finally, the account set up I thought I was going to have a more pleasant experience. Two weeks ago while renting a vehicle the manager at the franchise informs me I am not in his pickup area. Well after checking on this I cont fronted the manager. He stated I needed to use an alternate location despite both locations being almost equal distance from each other. Further conversation reveals that for this manager it’s a matter of preference and principle, so he said. I’ll continue to use Enterprise because I have an account. However, I’m extremely displeased with the manager at the local Enterprise in So Lawrence MA. After many years of using that location I’ve com to realize he just rather not deal with me. Shame on Enterprise for hiring this particular manager who does not value his customers. I kept the vehicles clean. Always respectful of staff. I will not return there.
Car rental
by mitloves on 2019/05/07 22:56
Enterprise is so convenient and fast. I’m love it!
All points
by jimbo daddy on 2019/05/07 17:11
It’s great to use points on vacation.
Smooth transaction
by going in 45 on 2019/05/07 15:56
Excellent
Thanks for ur good service
by gonz 1 on 2019/05/07 08:01
The employees are like my 2nd family😊
iPad?
by soonerorlater? on 2019/05/06 13:09
Love looking at app tilted awkwardly, no rotation or scaling. Really, you couldn’t find a real company to design the app you settled for a junior high student?
Enterprise App
by apple4ben on 2019/05/05 14:54
EZ 5 stars for now but Will see how this convenient features will be translated at the local pickup locations.
Good people
by groovy goovy on 2019/05/05 13:09
Always easy to work with and their reward points system is much better than the others.
Nice app
by lovetiltuesday on 2019/05/05 12:28
Just reserved a car in less than 30 seconds. Thumbs up enterprise!
Book one and can't check the booking
by ReCez1988 on 2019/05/05 02:53
After installing the App and unable to retrieve the reservation. Can the app be fixed.?
Patti
by Bubs deran on 2019/05/04 18:01
Enterprise has always been there for me! Easy a nice vehicle easy out.
App is easy to use
by Janet Winslow on 2019/05/04 13:53
Great service for short term car rentals.
Quick and easy
by Hoo hoo hee hee ha on 2019/05/03 17:05
Easier to use than typical car shares. Super convenient locations and consistently clean cars. Well staffed and plenty of car choices.
Feedback
by yohcasey on 2019/05/02 18:48
This branch has given the best service of any company I have worked with.
Keeps logging me out!!!
by Whole foods shopper. on 2019/05/01 20:25
National app is so much better. I’m always getting logged out and no fingerprint login option??!! App is lame and I only use when Enterprise is the only option.
Una gran compania
by maidc3po on 2019/05/01 05:32
Siempre he rentado con ellos, nunca he tenido problemas, si llevas todo lo que te piden, sales muy pronto del concesionario con el vehículo deseado, y quizás con uno mejor que el que deseaste, como me ha pasado a mi ! Alex de Huntington Beach Ca
Review
by Sideline Story on 2019/05/01 03:53
Super easy👏🏻👏🏻👏🏻👏🏻👌👌
Easy to reserve
by Cristixn Fernxndo on 2019/04/30 15:58
Easy to reserve a car everywhere!
BEST LOCATION
by tjkane on 2019/04/30 15:33
I travel weekly throughout the U.S. and enterprise is the only company I rent cars from. That being said, it’s the local branch that continues to stand out as being my pick for GREAT customer service.
Best Enterprise Staff
by sicksh*t on 2019/04/29 07:27
I have been renting from this location for many years, they always treat me like a celebrity lol..fabulous staff who works tirelessly to please customers. Thank you all!
Happy
by Red Chevy 1972 on 2019/04/28 20:38
I appreciate the awesome staff at the Westwood. Los Angeles office 90024 Been using this office for 2 decades, always a delight. Well kept vehicles, helpful brilliant staff!! thank yoy
❤️
by Cheek-Mitchell on 2019/04/27 22:17
I absolutely love enterprise!! I have never had any problems with the Desoto, Tx location. They all help me and are very nice and professional. They are a great example and represent enterprise very well!!!
Amazing deals and easy browsing app
by Manohar Bangalore on 2019/04/27 00:05
I really love the service and also the process that is made easy. Awesome experience- I love it. Thanks Team
JSUNC1$
by jsunc1 on 2019/04/26 16:11
Great job
Great Service
by Robertcentenario on 2019/04/26 14:53
Service is very professional, cars are clean. I’m very happy with this place.
A Frequent Renter
by Another Frequent arenter on 2019/04/26 01:45
Love the guys at Elmwood Park office!! They are professional and easy to work with. Thanks for being there!
TT
by Thanku2018 on 2019/04/26 00:13
This app very convenience and easy to use.
Liberty Enterprise
by Angie Poulsen on 2019/04/25 23:38
The best customer service!!! Love the whole crew & of course the new sheriff D!!!
All ways an easy experience
by Montgomeryquartzllc on 2019/04/25 18:47
Love the work you all do. You make the hassle of getting a car so easy. I’m in and out every time I have to pick up a car. Thank you and keep up the good work.
PDF please
by Niger better faster stronger on 2019/04/25 14:46
I wish the final agreement would come as a PDF. Importing a PDF is one click bu when the statement is in email text it requires many more steps
Happy Customer
by G-Razor on 2019/04/25 12:20
My experience with Enterprise was been excellent. Very professional staff.
Customer service above & beyond
by Edelberto lainez on 2019/04/24 21:34
Julio & Tavares are so far impressively friendly & professionals very helpful to keep loyal customers like my self keep it up guys I will never choose another rental car place just cuz of u guys thank you for all your help. Outstanding job!!!
Blackout Policy
by TouchFanatic001 on 2019/04/24 13:42
During 2019 spring break the app blacked out all vehicles costing less than “Premium” class. This made the app (because of Enterprise policy -vs- a flaw in the app) to be totally useless to me. The solution offered by customer support was to call the local branch. I had already done this and reserved a full size vehicle. If enough business travellers were bothered by this I think Enterprise would change their policy.
Hardly ever have cars available in any location
by cricelias closet on 2019/04/24 13:10
Different locations have different rules. I reserved a car one time and the location in Somerville had no cars available and told me I had to wait in line because there were people waiting before me. I was never able to get a car. The cars are worn out breaks down to the floor.
Best Rental Car Agency
by stockdiva on 2019/04/24 03:39
I’ve used Dollar, Hertz, Budget, Thrifty and a few off brand rental agencies. The service from Enterprise beats all of these car companies hands down.
No one answers the phone
by On hold, again on 2019/04/24 02:30
I’ve tried calling the Southeast Shreveport store on several different occasions. I think I’ve only gotten through one time. It’s frustrating because when you need to extend a day rental, call for pickup to the store or confirm the right vehicle is ready you can’t get through. Worse, many times after waiting for 15 minutes on hold you get the fax line tone. When you call the national number they tell you have to call the actual store number. I value other aspects of Enterprise car rental, but I hope they can improve on their customer service via phones in the future.
Best rental company ever
by ehsan sadri on 2019/04/23 18:59
Thank you Enterprise to be on top of all rental car companies
Points
by pointsrex on 2019/04/23 17:48
I don’t see how to use my points.
Great
by Ssmel1973 on 2019/04/23 17:06
Love it and got to use my points
My Go-To for Car Rentals
by The Girl with the Red Shoes on 2019/04/23 12:38
I first used Enterprise years ago when my new vehicle was being repaired. My car insurance company used Enterprise to provide me with a rental vehicle. That first great experience caused me to go to Enterprise for all my vehicle rental needs. They provide exceptional and courteous service every time. Many times I receive complimentary upgrades. Pick-up and returns are quick and easy. When you find a company that you are happy with there is no need to keep looking. Enterprise has become my favorite go-to for all me car rental needs.
CWA
by Sara2603 on 2019/04/22 20:44
I have been using the Enterprise CWA location for business travel for about 2 years and I am always impressed by the excellent customer service I receive! The staff have always been so easy to work with and quick to assist me when I arrive to pick up my vehicle. I am always greeted with a smile. I have used other locations but they never compare to the CWA location. Best Staff!!
Choosing your class
by publix for life on 2019/04/22 19:10
When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works. FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same. Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.
Good
by PhillyLegal on 2019/04/22 16:29
Great fast service
Love renting from enterprise
by Carereview on 2019/04/21 15:55
Always rent from the Bellingham state st location and mostly when traveling I choose enterprise they fix my issues and are very good at fixing me on the correct rental that will fit my needs!! I do wish that they had a cash offer with a debit card and if in file but still great they take prepaid debit cards with a deposit
Service with a smile:
by scooterbug49 on 2019/04/21 04:54
Great service at Antioch! Aaron and his Team always deliver!
Best Customer Service
by prcarter on 2019/04/20 12:44
I am going into my second year of renting from Enterprise, Rock Hill, SC, for business and personal travel. You will find a culture of expertise, efficiency and hospitality. The management and staff have set the standard for treating their clients as the most important person of the day. Thanks Rock Hill Enterprise for a great experience every time.
Well design and easy to use
by Simon Beck on 2019/04/19 14:08
Clean design. Simple layout. Intuitive navigation.
Bad experience need to update app
by CMS3rd on 2019/04/19 11:37
Your website allows me to confirm a car when the office has no cars in inventory and I have to cancel my reservation and go to Hertz. This is unacceptable and is bad for your customers and your employees at the local office.
Fonseca
by horales on 2019/04/19 04:56
Muy buen servicio megusta y lo recomendaría mucho el personal muy hamable
Easy to use
by Tandem biker on 2019/04/17 15:18
Love this app all my information was right there
Frustrating
by newyorkworldtraveler on 2019/04/16 18:47
Why on earth would one have to search each location for availability of a select vehicle class as opposed to searching a city, set the parameters and the app shows one where vehicles are available?
The BEST SERVICE!!!
by LindaM53 on 2019/04/16 16:03
I never have a bad day at Enterprise Car Rental in DTW!! Great people, always engaging, smiling and always ready to help!! Thank you!!
Great service
by NXendio on 2019/04/16 15:40
Second time using this Enterprise and they’re awesome! Everyone is courteous and they make sure your rental process goes as smooth as possible! Love the upgrades on the spot ;)
Car rental
by 4 sta on 2019/04/16 13:01
I’ve always had a great experience no matter where I rent a vehicle. Customer service in Reading MA is exceptional.
App
by kiducg on 2019/04/15 11:25
Great app easy to update car rental.
Cant sign in at all but i can sign on the browser
by Ehmstaysblazed on 2019/04/15 02:46
It doesnt seem to let me sign in through the app please fix it
Best out there
by Barbaric1 on 2019/04/15 01:48
Always a great experience with Enterprise. Friendly and helpful staff, great equipment!
Costa Rica agent
by raortiz on 2019/04/14 17:17
Your agent in Costa Rica is awesome - answered all my questions about renting and the vehicle accessories. Terrific experience!
Indiana location
by eeda89 on 2019/04/13 21:05
My location is a joke. No one is on the same page. No one knows the same set of requirements. I hate that this is the only location within at least 30miles.
I love renting cars from here
by Donald Birch on 2019/04/13 13:33
I love renting cars from this location, they always treat me well and are always professional.
Customer Service
by 1Brandon$ on 2019/04/13 02:31
Brandon at the Marshall office is one of the best agents around. Always pleasant and courteous. Willing to work with you on any issues that may occur while you have the car. As long as he’s the agent in Marshall I will use Enterprise. A satisfied repeat customer
Great experience!
by frankypablo on 2019/04/12 16:02
The LA location is very fast and easy to deal whit !
Gets the job done
by Captain Cam on 2019/04/12 01:43
Easy to use and explore “what if”. I like it.
Love the customer friendly App
by Shawt Angel on 2019/04/11 04:02
Very comfortable app to maneuver through. Male changes without having to start over unless your choice.
Always a pleasure experience
by Dee25435 on 2019/04/11 00:04
I love the rental location near our house. Never a bad experience, they ALWAYS take care of us. There’s just nothing to complain about.
They don’t do pick ups
by Tanisha F on 2019/04/09 13:30
The local branches don’t do pick and the airport has a higher rate than the local branches.. i has to cancel my reservation with the local branch because i have an out of state license and use the airport which is $100 more
Avoid the Hassle
by boss12681 on 2019/04/08 18:53
If you are a Michigan resident looking to rent a vehicle at this company and it’s affiliates read the fine print. A $500 deposit is required even with a credit card.
this app could be better
by ?$!😂 on 2019/04/08 03:22
when compared to other car rental apps, this one could be streamlined a bit to make it an overall better process.
Very good service
by The Red Boxer on 2019/04/06 05:19
The customer service is awesome the the cars are always great thank you.
MSGrandpa
by queens row on 2019/04/06 01:53
Travel from MS to Denver frequently. Have tried other rentals, but none come close to matching Enterprise’s professionalism, service, hospitality and dependability. Can’t go wrong with Enterprise!!
Love the app
by Cndeluhoo on 2019/04/05 20:52
Makes it so easy to manage my rental. Love it! Thanks Enterprise! You rock!
Best renal location Albany ga n Fresno CA airport location
by MBH😘 on 2019/04/05 03:58
Love the SandsDrive location, located in ALBANY Ga the staff there is wonderfull
App
by GameBreaker334 on 2019/04/03 19:31
I’m a truck driver and I’m completely satisfied with the enterprise app and my local branch in Montgomery Alabama this helps my travels needs tremendously
Great App
by Mzleelee30 on 2019/04/02 21:24
Very convenient
Hyannis Enterprise
by assasssaaaaaaa on 2019/04/01 19:19
Super friendly and efficient.
Easy
by georgegwaters on 2019/04/01 14:09
Of all my travel apps, Enterprise is the most user friendly.
Great company
by sattaj on 2019/04/01 04:56
I love renting from here everyone here is nice and Professional
Excellent App
by PaulJohnsonPgh on 2019/03/31 17:38
Simple, easy, and performs well
The Manager Saved the Day
by Caligurl57 on 2018/05/24 19:32
I had a terrible experience with a rental car last week. The push button starter refused to work and so I was stranded. A tow truck was arranged by Enterprise, he came within an hour, towed the car to the airport and dropped me off at another nearby Enterprise location I was told would take care of me. When I arrived I was told they had no idea who I was or why I was there and they didn’t have any vehicles available for me. I was instructed to take a cab to the airport location where a car would be waiting for me, save my receipt and I would be reimbursed for the cab. I still don’t understand why they didn’t drive me to the airport which was about ten minutes away. I got to the airport and they also had no idea who had was or why I was there. I explained the situation and they Finally found my initial reservation, arranged for a car and I handed them my cab fare receipt and was told it would be deducted from my final costs of the rental. When I returned the car in Kerrville the manager, Guy, was very gracious and very professional and credited me for the cab and took a days rental from the final bill. He made a bad experience into a much better one. Thanks Guy!
Customer observations
by Notheast Consulting on 2019/05/08 21:48
Over the years I have been a content Enterprise customer. However, last year my account was closed without notification and the manager of the local store I used changed as well. Since then it took me some time to reestablish my business es account because the local manager never provided NY the correct info. Finally, the account set up I thought I was going to have a more pleasant experience. Two weeks ago while renting a vehicle the manager at the franchise informs me I am not in his pickup area. Well after checking on this I cont fronted the manager. He stated I needed to use an alternate location despite both locations being almost equal distance from each other. Further conversation reveals that for this manager it’s a matter of preference and principle, so he said. I’ll continue to use Enterprise because I have an account. However, I’m extremely displeased with the manager at the local Enterprise in So Lawrence MA. After many years of using that location I’ve com to realize he just rather not deal with me. Shame on Enterprise for hiring this particular manager who does not value his customers. I kept the vehicles clean. Always respectful of staff. I will not return there.
Choosing your class
by publix for life on 2019/04/22 19:10
When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works. FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same. Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.
I NEVER rent from any other than Enterprise.
by Funky Ladles on 2019/02/26 00:59
I travel several times a year. When I do so, it is generally a destination where I seek to take advantage of an exotic car rental. My contention is that if you are wanting to ride in style, look no further than Enterprise. My rentals have been different Mercedes models, a Porsche and several Corvettes. Be certain to have your private insurance to be top tier with a small deductible. Also, a major credit card that will absorb several thousand immediately. Generally, 2k is a “hold”. Returned to your card when vehicle is brought back in the condition of which it left. Super friendly and extremely helpful from West Palm Beach, to Miami Beach, to San Diego. I can always count on them to help make my trips memorable. Enterprise has never done me wrong, and I am dedicated to their brand..for life as a result.
Customer service
by camillacaye on 2018/12/28 21:28
I am writing not to make a review on the app really but I want to make a review on the customer service in the locations I use. I have rented over 10 cars this year from you and I have tried to gain information by calling the sales person at the locations . All they do is direct me to online or the app. I really needed help in trying to figure out and upgrade and redeem my points and it was dis heartening to try and give business to a company and be practically turned away because no one can help me only the app or online can . I’m in retail and I’m not sure how many clients we would get back if we asked them to refer to our website or Instagram page . Just making a comment ! Again - I only need help with an upgrade and to redeem my points Thank you
Shehde Abumayyaleh
by Shehade1 on 2018/09/11 20:18
I had bad experience with Enterprise specially in Düsseldorf airport. First time I rented a car they changed it twice, they gave me KIA first then they change it to ford then the ford needed maintenance then they change it to other ford, and I made it clear to them that I’m not going to take KIA again.. Second time I had very good experience with the people in Frankfurt airport, no problem with the car at all and I explained what happened with me to the manager, she said that they are sorry and she gave me free upgrade for the next time.. Then in Düsseldorf airport again, they gave me KIA and the employee was very rude, when I told him about the upgrade and showed he that the manager wrote it on his business card he said go back to the manager and let him give you this upgrade, then he said sorry we don’t have cars, then I found out that they have a lot of cars, they said it’s all taken, so I had to take the KIA and change it after a few days..
1790 S. Broadway (Reed Station)
by ScottyMcLuuvin on 2019/01/22 16:05
Wanted to take a moment from my busy schedule to thank the staff at Enterprise Rental on 1790 S. Broadway for consistent excellence of rental service ALL the way across the board. From pickup to drop off and everything in between. As a private investigator, my needs vary in just about every category as well. Garret and his staff get me to my rental lightning quick and it is always detailed like new and ready to roll out. My scope of work is challenging and ever changing...my business is just starting out and the window of opportunity is there but little room for error. Enterprise helped me to deliver every time and I refuse to settle for less than the best.
Love It!
by Jules2324 on 2018/03/05 01:39
Enterprise always makes renting a car so easy. All those super cheap budget rental companies have left me frazzled after every rental experience. I’ve always regretted it. Since using Enterprise, I never want to go to another rental company again! I love how they pick me up from my house for free, and always in the vehicle I’ll be renting, so I get a preview of what to expect. The process is the easiest and fastest ever- and the price is always what they said it would be. Never a hidden charge. The app fulfills every possible need, and makes it so easy and simple, a great-grandma could figure it out! Great job, guys!
Abysmal service from enterprise
by poettaster on 2018/07/22 19:41
This review is for Enterprise “Plus” in general. I am using this app because their website and phone help are more trouble than help - lack of features (but no warning that that’s the case) on certain web browsers; rude and accidental hang ups on customer service lines with no call back; information about points redemption withheld or unavailable until much much digging and calling and searching is done; and, to top it all off, the inability to change a reservation when points are used. So Enterprise, this is what you call Plus”?! If you really are rated number one for service, the other companies must be positively abusive, because you treat loyal members like this: typical inept corporate BS and run around and nothing but a “we’re sorry for your inconvenience” in return.
For the most part...
by LLMay27 on 2018/05/08 16:52
It’s super funny that I get a call checking on my last rental experience but no call after the previous rental. Going through check point and being accosted by the border patrol because the previous renter smoked or used some type of opiate and drug dog wouldn’t get out the vehicle but never found drugs. After they swabbed the headliner, which tested positive for opiate residue they let us go, 3 hours later. (This occurred at US checkpoint, never left the country) we had to go back through 3 days later but they remember us after our horrid experience. Keep in mind we left El Paso airport and drive straight through the checkpoint. Not a call to check on us!
My Go-To for Car Rentals
by The Girl with the Red Shoes on 2019/04/23 12:38
I first used Enterprise years ago when my new vehicle was being repaired. My car insurance company used Enterprise to provide me with a rental vehicle. That first great experience caused me to go to Enterprise for all my vehicle rental needs. They provide exceptional and courteous service every time. Many times I receive complimentary upgrades. Pick-up and returns are quick and easy. When you find a company that you are happy with there is no need to keep looking. Enterprise has become my favorite go-to for all me car rental needs.
Efficient Enterprise App
by PiEyed on 2018/02/02 16:20
I find the enterprise car rental app to be a very efficient use of my time. I don’t have to call or visit do you make a reservation, I can just fill in the information about the car I want to rent. It is also easy to modify or cancel the reservation remotely. If I find out I can’t make the pick up or drop off time, I simply modify it through the app. It’s also great that there somebody that can pick you up or drop you off, if necessary. The app is very useful & convenient, while the staff is very helpful.
Review
by Cinneypoo on 2017/10/08 19:37
As a local resident in Mobile, Alabama, it was very difficult for me to get a rental to go pick up my aunt at the New Orleans airport. I ran into road block after road block and punished because of others' pack of morals and ethics. My aunt is elderly and has dementia and I had to be there at a specific time early in the morning. The mobile airport location would only accept and itinerary (which didn't apply to me) and there were no other locations open but there was no flexibility on that policy. So now I have to rent a car from another enterprise location and it jeopardizes me being there on time to pick her up which in turn could be disastrous for my aunt who may get confused or lost!!! Thanks
No one answers the phone
by On hold, again on 2019/04/24 02:30
I’ve tried calling the Southeast Shreveport store on several different occasions. I think I’ve only gotten through one time. It’s frustrating because when you need to extend a day rental, call for pickup to the store or confirm the right vehicle is ready you can’t get through. Worse, many times after waiting for 15 minutes on hold you get the fax line tone. When you call the national number they tell you have to call the actual store number. I value other aspects of Enterprise car rental, but I hope they can improve on their customer service via phones in the future.
Car rental is great, app is not
by missadventures on 2019/05/15 19:49
I’ve had great service from Enterprise and I like the cars I’ve rented from them. But this app is lacking! Namely, they need to figure out how to let you modify/extend a reservation from the app. You press “extend rental” button and it activates the phone. I use apps so I don’t have to call! 😅 Further frustration when the automated call said that I had to call the local office to modify the booking. Luckily I was able to find the local office number in my rental history and press it to call. But gah...! This app isn’t all that helpful. I hope it improves because I’ll probably rent from Enterprise again anyway.
Only Enterprise for Me!
by GHuddleston on 2017/10/09 22:23
Every single time I rent from Enterprise I am impressed by the experience. The people and service are top notch and they appear to love their jobs. The training program must be first rate because all of their employees are personable, friendly and eager to help. On too many occasions, I have fallen for the promotions of other rent car companies, but there is seriously no comparison. Anything other that Enterprise has proven to be a disappointment. When given the choice, I will always stick with them!
Simple, easy to use, reliable
by mamapadawan on 2018/02/22 19:44
If you rent a lot of cars, you’ll find this app a wonderful timesaver. Log in to your enterprise account, and all your preferences are saved for you. Your free rental days are automatically shown and can be redeemed with a simple tap. All your reservations are automatically saved, and come time to pick up your car, the confirmation number is the first item shown in bold, large type for you. Very functional, simple to use, and best of all, it just works.
Extending warranty using points
by rneveu on 2019/03/22 18:03
The communication was not clear that upon renting a car you cannot extend out using your points. The Oakland Airport was not very helpful and was going to charge the full amount. However, I contacted the manager at Hilltop Mall in Richmond Ca and he was most helpful!! Because of his outstanding service and willingness to “work” with me, I’ll remain a loyal customer. It’s nice to be treated with kindness and compassion, as opposed to the mindset that it’s all about revenue and the bottom-line!! Thank you Jorge Alejandre!!
Very well-executed, well-designed app!
by nofollow on 2018/11/19 14:54
While waiting at the service station for my car to be repaired I decided to download the Enterprise app and make a reservation. The process was quick, painless, and a quick phone call to schedule a pickup was the only thing more I had to do. Total time? Just under five minutes from the start of the app download to the end of the phone call. This app does all it has to, easily and without fuss or hassle.
Awesome Customer Service
by Commendations on 2018/03/18 20:28
Although this office is very busy, they will always acknowledge each customer. The staff is always pleasant and provide superior customer service. I am a regular customer ongoing for years now, and will only go the the Waipahu office, because of your outstanding staff members: Brian and Larson (former employees at this office) and Drew and Art. Drew and Art are awesome Enterprise employees and always do go out of their way for us. I would like to truly commend Drew & Art for their superior customer service!
Downloaded the app and it’s Great !
by reviewpolice. on 2019/03/14 08:10
Im planning a trip back to New Orleans, Louisiana and with some friends and we found out we needed a second vehicle. I’ve rented with Enterprise before but never through the app. ( i downloaded it because i downloaded so many others to find hotel bookings for the trip ) So i downloaded the app and created an account. I must say it was the easiest thing to process and it reserved a rental car for us easily. Think im gonna dig this app thing.
Gas trap!!
by flapcrap on 2019/01/19 14:25
New scam at Enterprise! When you pick up your car now, it will have an empty gas tank, and the Enterprise worker will say “Just bring it back the same way!” Have you ever tried to drive a car until the tank is empty?! You CANT! You’ll take that car back with half a tank or more and Enterprise will have scammed you out of $10-20 worth of gas. Somebody at Enterprise figured out that when they do this to everybody, Enterprise makes MILLIONS of dollars off of us on this gas scam.
Yay!
by K Tickle on 2018/11/27 20:49
I always have a pleasant experience renting from Enterprise. Historically I reserved from the website, but tried the app this time. Customer service has been nice and helpful as well. Hit a deer last year in one their rentals and they were quite expeditious getting a tow truck and setting me up into another vehicle. Completely hassle free, even offered to come and pick me up, although I didn’t need it. All around good and professional service. Thanks!
Car broke down
by bjones03060 on 2018/01/23 00:28
Enterprise left me stranded when the car I rented broke down. They sent a tow truck to pick up the car but the operator refused to replace my rental, saying the location (just 20 minutes away) was closing in 2 hours. So I was left stranded with no car. It took another day and a call to their 1-800 number to get the rental agreement canceled. I was promised a few days free rental for my troubles but that never materialized either. A regional manager was supposed to call me but never did. I got no apology for anything. I had rented over 100 days in the last year. But I will go to another company now. I have one rental left when I return from my trip then I’m done. I’m beyond angry at this point!
Absolutely Horrible Service
by Jordan Caltz on 2018/12/28 17:50
I used to love Enterprise but they have disappointed me! There is no place to leave a review on their website so I’m writing here. We needed a car before Christmas because all of my family was coming over. They promised us a car by the 24th, then did NOT meet that deadline. Then... they said they would call us when a car was available, and they didn’t! It is now four days later and the only option is a pickup truck, which will not work on the road trip we are planning. They have disappointed me incredibly. Get your act together Enterprise! If a rental car company cannot give someone a car, they shouldn’t promise it!
Happiness except…
by Bustergrl on 2018/06/07 17:33
I am very happy when I rent my car from Enterprise. The service is always pleasant and efficient; the costs are always within reason. My only issue is my last two cars have smelled of cigarette smoke strongly. And I’m so sad that people continue to smoke inside the rental cars. Although Enterprise has a lot of flower scents to try to make it go away, it is deep into the cushions. Smells horrendous at times. I would love a car that no one smoked in. With no cigarettes smoke in the car, it would be a five-star experience.
Love the points!
by ElleKMc on 2018/06/16 06:57
Been an ENTERPRISE member forever. There were some times when my points did not get posted before the new system that automatically ties your license to your rewards. But now all the i’s are dotted, t’s crossed and I’m having rewards success. What I like most about ENTERPRISE are the people who work there. My good experiences outweigh my bad 98 to 2. It’s why ENTERPRISE is my go to car rental when traveling, or when my car is being repaired. AND...They pick you up!
Love the staff at the VanBuren location!
by 5566777bgh on 2018/03/30 02:20
The staff at this location go above and beyond for me. I have needed to be picked up and dropped off, both drivers were super friendly and professional. I have always had decent cars but the only complaint I have is the windows and windshield are horrible. You couldn’t see anything out of them. Other than that, everything was fantastic. I will be returning several times!
Always feel welcomed
by fudge68 on 2018/05/08 22:08
The amount Pocono Team and Josh always makes you feel welcomed. Their level of service is by far one of the most professional, friendly, knowledgeable and always with a sense of making you feel important each and every time is rare to find, especially in the service industry. Thank you for always making our visits seamless and leaving with a smile.
Glendora, Ca Enterprise
by ddrey58 on 2018/01/29 17:33
I picked up the car and immediately notice a very odd odor. I told my Customer Service Rep I was not comfortable with the smell and he assured me it was most likely the “detail” they just did on he car. It was WEED! Saturated with POT smell which increased as I had to get on the road for a conference I was speaking at! I called them and expressed my frustration and they replied I could exchange it when I arrived to my destination. I made it clear I would not have time! When I returned the car and told them how frustrating it was as they actually put me in jeopardy! They did not offer to comp the car...they were rude and unprofessional! I highly discouraged anyone from renting from them!!! Ever!!!
Missing a function
by Zardoz123 on 2017/12/29 07:02
The App should have a function that inquires if you are planning to take a car out of the country of rental. If you fly into Munich and rent a car at the airport and plan to drive to Italy to ski, you might be told at the counter that there is no car for you in spite of your having made a reservation months in advance because you did not indicate at the time of making the reservation that you would be going to Italy. There is no way to do this in the App when making a reservation. VWs cannot be taken out of Germany but Peugeots can. If there are no Peugeots for you, you are out of luck
Fix Your App
by CriseldaApril15 on 2019/03/27 14:57
It’s been more than two weeks now and you have not fixed this issue: When I logged in to my Enterprise Plus account and try to access/open my future rental reservations - I could not do so. It’s always telling me, “We’re sorry but it looks like either our services are temporarily offline or you are not connected to the internet. Please check your connection or try again later.” The word “temporary” is a misnomer here because it has been two weeks ago since this message first popped up! If I needed to modify or cancel my existing reservation I had to go to your website. So tell me what’s the use of the app?
Works like Clockwork
by America The Beautuful on 2019/03/27 14:53
To this day I am a grateful 5 year Enterprise Plus Member. Prior to my free membership I was renting on a need to basis for nearly 3 years. I have been impressed with the vehicles selections and how well kept they were (remember this is a vehicle rental service not all makes and models ever made are available. But in some locations like LAX Airport your rental experience can be tickled) which makes renting enjoyable. I don’t travel regularly or nationally but the States and Cities I frequent I am glad Enterprise are present and ready to assist your and my vehicle rental needs. My next post when time allows will be my Enterprise’s Service experiences. It won’t be any less then the favorable experiences I have shared with the vehicles. I promise. Please excuse my grammatical errors. Gordon Liufau
Enterprise Team
by RCapranos on 2018/12/13 01:51
I have recently had several rentals in the last few weeks with Enterprise at the Charleston airport. The customer service representatives at the counter as well as out in the lot have all been exceptional it is certainly been a delight being a customer with Enterprise! I have also enjoyed using their app which is very user-friendly to make reservations and to change reservations.
Consistently excellent and professional service!
by KarlHere on 2018/11/14 22:30
We have rented from Enterprise and this specific location several times. They are always excellent, the wait is never long. The iPhone app makes it exceptionally easy to book and the people at the location are 1st class professionals, all of them. Highly recommend using them. And the pick up and drop off service is a priceless perk!
The best location
by SierraMsJones on 2019/03/28 17:51
Ramsey St location is the best all around hands down. Their so kind and understanding. Patient and very caring. When I come to rent there’s never dull moment. From the manager to the car cleaning crew it’s all smiles and great jokes and laughs at the right moments. It feels like your around family when you walk in. They make renting from the best company a blessing. Thanks for all the great work you all do. ♥️ Sierra
Wonderful staff
by makingthistandom123 on 2018/08/29 16:46
Seriously the quickest pain free rentals, using. The app or over the phone it takes me 10 seconds to rent a car which is great! I rent often and always go to the South Buffalo, Orchard Park Road enterprise and the staff treats me great!! Honestly the best customer service I have had in a long time, there is a young man and a young woman both around college age who make the experience of picking up so easy keeping a smile on my face! Thanks y’all!
App works better than online
by Bean&Family on 2018/03/22 01:35
Tried several times to make a reservation on my home computers, but they both got to a certain point and froze up. As a last resort I went to the Enterprise App on my phone, and was able to make the reservation with no problems. My only issue is that it did not give me an option to print a hard copy of the reservation.
Beautifully designed
by Airway Ammz on 2017/11/25 07:58
This app is amazing! I only rent with Enterprise and I am a Plus member. I always hated logging into the site to see my points and reservation details or having to check my email to see reservation details. This app is beautifully designed and have EVERYTHING you’ll need all in one place. The layout of the app makes you want to make a reservation lol! I definitely recommend this app!
Awful
by ArchangelReaper on 2018/10/11 04:34
Feel free to reserve all you want - they’ll let you. They’ll let you plan an entire trip, vacation days from work, you name it. Then, you’ll show up just to be told they don’t have any cars available because the app doesn’t coordinate with the local inventory system. You won’t get an apology, a promise to fix it, or a resolution of any sort. Two times in a row now this has happened and after filing multiple complaints online, via FB, and by telephone I’ve received 0 calls from anyone to apologize. They definitely don’t care about their customers, so don’t expect the app to give you a good experience.
Excellent for business
by LegacyMoto on 2018/05/30 23:08
This app makes it so easy and convenient to find a close location to rent a vehicle of the type you’re looking for and within minutes I had my vehicle reserved. Everything is clear and concise and any questions you have you can always talk to customer service. Would highly recommend anyone that uses enterprise Rent-A-Car to use this app.
Top Quality Service , great app
by Twiliter on 2018/11/30 17:38
I love Enterprise so much that I decided to book my cars primarily through their website. If ever I use orbitz, I select Enterprise only. I have had so many incredible experiences with them in various states (NC, VA, NJ) and am convinced there is a culture of authentic care for customers there. The app is clean and efficient as well. I am very pleased and think you will be too! If you have a choice - go with Enterprise!
Booked So Easy
by Beautiful's and TT's Music on 2017/09/20 22:41
This transaction was so simple I can't believe it. Everything was done on the Internet. I didn't have to talk to a representative. The only time I have problems is when I go someplace that is not at an airport. I don't know why the terms are different. But going online and being a member has its benefits. This transaction was cheaper then when I decided to pick up someplace else.
Good Service
by Petra7679 on 2018/12/04 01:12
So basically I’ve rented about 2 times already and I have no points since I barely signed up for the members today , kinda mad but for some reason I thought you guys charged money just to sign up!😂 And I’m soooooo mad that the deal of free double upgrade is until the 21 and I wanted to leave on the 21 and be back the 28. I’m crossing my fingers and hoping there is another deal by then!!!!
EZPZ
by TooteMaDeah on 2018/02/08 17:11
This app is pretty cool!! Best then is being able to modify reservations and still be given the same price :options !! The only thing I would like to see other then the cool given points and the free days , is a rating option for my locations within the app !!. No reviews , just rating purposes , because no matter what, not every customer will feel satisfied, but rate matters !!.
CWA
by Sara2603 on 2019/04/22 20:44
I have been using the Enterprise CWA location for business travel for about 2 years and I am always impressed by the excellent customer service I receive! The staff have always been so easy to work with and quick to assist me when I arrive to pick up my vehicle. I am always greeted with a smile. I have used other locations but they never compare to the CWA location. Best Staff!!
Reservation not honored
by galys24 on 2018/03/24 17:50
Regret making a reservation thru this app, when I went to pick up the car, they did not have it available, I was told it was because I made the reservation within the last hour. Frustrated, I accepted to have them find me a similar car at another near by location, and they were unable to find one, so I had to rent an alternative that was more expensive. Very disappointed with the service. The app does not state that reservations made within 24 hrs are not guaranteed. Why bother using an app that gives false information in regards to vehicle availability.
(((THE BEST))) 🙌🏼 PALM DESERT ENTERPRISE HWY 111
by JOSI&CHAD on 2019/01/15 10:01
This is the very BEST car rental business here in the Valley! (In my humble opinion)... The Staff here are very Friendly, Knowledgeable, Accommodating to my needs. It feels Great to walk into an establishment and get greeted with a warm SMILE. They ALWAYS have my car reservation ready to go and the vehicles I rent are always CLEAN and have GAS. I HIGHLY recommend the HWY 111, PD Enterprise Car Rental business. They are #1 and you won’t be disappointed. Kindly Josi Phillips & Chad Lomeli
Enterprise Apps
by Dr. Salomon on 2018/03/06 15:29
Enterprise has always been my favorite rental car company. Here in Vermont, whether I go to Burlington or Shelburne to pick up a car, the employees are awesome; they are respectful, friendly, courteous, and very professional. However, reserving a car using the Apps is not as easy as if I were using the website. When you open the Apps, it prompts you to choose a location. That’s where most of the problems are. A quick start should be: pick location list in one or two touches and the date. The price is not bad.
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