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App name
Deliveroo: Food delivery
Description
Order from the best restaurants in the business – from local hotspots to national favourites – and get the food you love delivered fast, right to your door. Choose from hundreds of fine restaurants around the neighbourhood, including Busaba Eathai, Carluccio's, Gourmet Burger Kitchen, MEATliquor, and other top quality independent businesses. Find your faves or try something new - Search by cuisine, category or restaurants for your postcode - Browse by fastest delivery time - View menus and read dish details - See popular restaurants and meals in your area Ordering made simple - Easily add and remove items from your basket in a single tap - Place an order for now, later today or tomorrow - Pay directly from your phone Live updates - Track the progress of your order – from cooking to delivery – in real time - Receive notifications on delivery status - See your rider on the map when they’re nearby Everything where you need it - Save delivery instructions for riders - Securely store multiple payment methods - Save and name your different delivery addresses - View order history and download receipts
لذيذ
by Sarah Baajour on 2019/11/12 11:38
اول مرة اكل برجر يوصلني كرنشي ومش مزيت وفريش الله يوفقكم
No comment section to ask the restaurant for any special requests
by R93YIG on 2019/11/11 14:30
No comment section to ask the restaurant for any special requests
Always something spilling
by j deed s IN on 2019/11/10 19:17
Always when delivered the bag has something spilled in like Pepsi or sauses
Stupid
by nasty trasty on 2019/11/10 16:53
My delivery is not for 4 hours
Rood customer service
by Abdullah aldahash on 2019/11/09 22:46
Rood customer service.
Delivery fee
by khaled almaraghi on 2019/11/09 16:23
When I was in Spain specifically Madrid there was about 5Kd fee and all the restaurants are delivery free while here I checked there is no subscription that you pay monthly for free delivery for all the restaurants.
خليفه ا
by anoodsaif on 2019/11/08 16:21
نعم الخصم صحيح شكرا
Overpriced - Disappointed
by Gogo123456789101112 on 2019/11/07 14:29
In the beginning you used to have a free delivery while at the same time you charge us higher prices than if I order directly from the place. However, now you added delivery charges making it way expensive than using carriage or Talabat, thus, I will reduce my ordering frequency from your company to be only for restaurants that ate only available in deliveroo.
Good application
by saeed alm on 2019/11/07 13:02
Easy and fast.
Bad delivery service
by mosaed91 on 2019/11/06 23:22
Not good delivery drivers takes to time to arrives not worth the amount for the delivery charge
Very bad delivery
by Renaabd on 2019/11/06 19:01
Worst delivery company ever said it was delivered but never got it then the refund takes 24-72 hours not acceptable
Payment
by سالم 1 on 2019/11/05 18:57
Adding cash payment will be better
Bueno
by AmbassadorHuggins on 2019/11/05 14:07
Bueno y rapido!
Amazing oh my
by John f kennedy 67 on 2019/11/04 06:50
This app is too good for words please download it. It will make your life a breeze.
Bad
by Zirteck on 2019/11/03 13:50
The worst so far
Driver tips
by Nomoreflexi on 2019/11/02 06:23
I enjoyed the delivery by Deliveroo however I felt that most of the driver are not appreciative with the tips given.
Alhajeri’s feedback
by Abdulrahman AlHajeri on 2019/10/30 21:08
You are the best
Terrible service
by YesssssBiatchYessss on 2019/10/30 19:30
Never got any food on time!!! TERRIBLE SERVICE and don’t even care about that. Gave a few ties but never again
Language
by NolaTiff on 2019/10/29 17:01
I get that I’m in Italy but the option to translate the menus into English or any other language would be helpful. This is one of the few apps that doesn’t give that option.
Too much hassle
by jd-hanbury on 2019/10/27 21:27
App would not let me enter code I was given, wouldn’t let me sign up for free delivery it was offering as well, search option was glitching, kept getting my address wrong, and menu drop wouldn’t work. An hour ordeal just to order food.
Better than talabat
by lawrencenabus on 2019/10/27 11:22
Period!
Pésima empresa
by Mariana 74 on 2019/10/26 21:26
No es la primera vez que me pasa y cometí el grave error de volver a confiar en ellos solo porque el restaurante que me gusta esta en su aplicación. Se ponen la bandera de que las personas que llevan la comida a tu casa son autónomos pues que forma tan mala de representar una compañía. Una hora estuve esperando a que llegaran mis alimentos a dos minutos de llegar a mi casa porque seguí el trayecto dicen que no pueden acceder a mi calle cuando están pasando los coches. Y me habla una señorita muy grosera que lo siente pero que no puede hacer nada claro la hora que es ya no voy a encontrar restaurantes abiertos. Pesimo pésimo servicio. La peor compañía de servicio hoy lo vuelvo a confirmar.
Hate the delivery charges
by RT?! on 2019/10/25 17:01
What made deliveroo so unique and my most frequently used delivery app was the 0 delivery charge. And now they’ve added the delivery charge of ONE KD and for that amount we get better options in carriage. So now the app has gone down in quality for me just cause of the delivery charge
App modification
by .....tam on 2019/10/25 16:19
Great app but should add a comment to change the specific order instead of having to comment on the allergy area:)
(Mike) Mokhles Makary
by Mike Makary on 2019/10/25 06:58
Excellent services
Ok
by Kikoomanon on 2019/10/23 17:28
Great a timing and tracking, not a super search engine when looking for items
Shittty dellivry
by Naylalfakhroo on 2019/10/23 15:43
The delivery guy named salah just ignored me and never called me again
Not sure!
by Koorichh on 2019/10/22 19:13
It’s Dicey. The rider may or may not turn up. May or may not call. Got to keep an active track till the order is received. Some of the riders themselves recommend going to Uber Eats. The guys will not make an effort to ensure that you get your delivery. Sad....
Chipotle
by Jimmy Shields on 2019/10/21 17:57
Put no food in my box and charged me £9.00 - unacceptable. I want my money back
Goodbye every other food service
by MJazora on 2019/10/21 13:45
After using Deliveroo for a few days, I deleted Talabat and Carriage and never have used them again! Very easy to order, track every order, most restaurants have free delivery, PLUS they refund any late order! I love Deliveroo and everything about it, keep up the great work 👍🏻
Can’t use credit credit
by dddddd111115555555 on 2019/10/20 17:03
Tried to use 2 different credit cards but they were ‘unsuccessful’. Customer service told me that they were blocked due to new security implementations but could not give more information, other than that I wouldn’t be able to use the app.
Horrible service
by Mozit23 on 2019/10/20 11:16
If I could give 0 stars I would. Not recommended for international travelers. They allow you to provide additional information so they can find you but the delivery person does not utilize it. I provided the hotel front desk number and they did not call before leaving without completing the delivery. Customer service live chat was not helpful. I asked if another person can pick up and deliver at the beginning of our conversation and the representative said no, but after I complained to have them credit my card he said he can have someone else deliver. I said ok and then he said he already submitted my credit. I don’t understand why he offered that option if it could not be done. Their service needs improvement.
English
by 1.hala on 2019/10/19 18:18
The app is very easy and fast, my only problem is that there is no English option. I do not speak Dutch so it is hard for me to go back and forth translating the menus for the restaurants.
Customer service
by cramrias on 2019/10/19 17:38
Great customer service when an order has gone wrong,
The best
by Gadminton on 2019/10/19 10:55
Number 1. Fast, accurate delivery times, pleasant riders. My go to for food delivery
Amazing
by oricksaaaa on 2019/10/18 18:43
Amazing app super organized and easy to work super affordable delivery and service fee ! We love Deliveroo
Good timing
by Rayan AJ on 2019/10/18 10:13
The food is always late!!! The app is not updated correctly. For exemple now it says my food Willa rice by 14:05 but it’s already 14:15. Plus it says soulful working on the order! Super confused and u professional
Use Uber Eats instead
by jdesireeb1 on 2019/10/18 00:37
Order says it was delivered but it never got to me and no call was made to me as well.... i was waiting outside for the deliver but saw no one either.... this was my first time using the app and will be my last.. will stick to Uber Eats
love
by diet no on 2019/10/17 18:37
I love this application more than carriage and talabat Best of luck👏🏻🤲🏻
Bad customer service
by samimustFa on 2019/10/17 16:10
Poor service
Happy customer!
by mcadl on 2019/10/17 14:42
Love Deliveroo, it’s reliable, has a great selection of restaurants and customer service is great.
Resturaunt list
by Danah 1234 on 2019/10/17 07:11
Restaurant are not listed when they are closed. In the event I want to plane a future order, It would be better if I can view all restaurants and to mention the operating hours
Terrible Support
by Courtney28 on 2019/10/16 21:41
We are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing.
Still waiting for my food
by Astonished 2011 on 2019/10/16 11:19
I ordered 2 hours ago
إضافة خانة لملاحظات الزبون
by Danat_alkhaleg on 2019/10/15 05:21
الرجاء إضافة خانة بإضافة الملاحظات الخاصة بالزبون
Unreliable
by AkshayR on 2019/10/14 19:31
Sometimes it works. Sometimes the delivery just doesn’t turn up. The drivers don’t take care with the delivery often dishes have leaked together.
Disappointed Various Times
by customerloyalty888 on 2019/10/13 18:27
I am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you.
Driver is good
by تحمممملوااا تنزلون هالبرنامج on 2019/10/13 16:17
The driver is good
Inconsistent
by Zathya on 2019/10/13 11:01
^
Generally friendly riders but the platform is super slow
by Janvi the kid on 2019/10/12 13:28
On a large number of occasions I have had to wait for over an hour, which is absolutely ridiculous considering I live 500m from the palaces where I order from. Would advise the concept but the service is generally slow :(
iPhone 11
by Vigoss on 2019/10/11 20:34
The app doesn't sync with FB and also I need to connect with customer care because I wanted to check my order
Never using again
by maggiealita on 2019/10/11 20:06
I placed my order almost an hour and a half ago - called the restaurant directly and they informed me that my order had been ready but there had been no driver to take the order. It’s unacceptable to quote 25-35 minutes and miss the mark so completely with the actual delivery time.
Excellent delivery app.
by Guiga3563 on 2019/10/11 19:07
Found here better restaurants than on Uber Eats.
A
by Jusstabrar on 2019/10/11 12:20
Always on time👏🏼👏🏼🔝🔝
Best app ever!
by Hayooona on 2019/10/11 11:14
The app is soo good Easy to use They care about customer The time is specific and the food is never late
Best delivery ever
by Saki2001 on 2019/10/10 07:55
Deliveroo Best team
Yay!
by aileenis on 2019/10/08 18:26
I’m gay!
SCAM
by t.a.r.h. on 2019/10/07 20:40
CHARGE YOU FOR FOOD THAT IS NEVER DELIVERED AND TAKEN BY THE DRIVERS!!!
Cold
by O.B339 on 2019/10/07 19:02
Food came cold
WHY NO CASH !
by sky-kanory on 2019/10/06 16:43
You should have cash payment method.
Comment section
by Qabandii on 2019/10/06 13:31
Please add a comment section for each item
The best pizza i had outside of Italy
by Duaij85 on 2019/10/05 19:04
احلى بيتزا كليتها برا ايطاليا
location
by twuwqooq on 2019/10/05 14:14
location settings are always off. drivers are never able to find the exact building. i do very much appreciate the safety and concern for delivery drivers and the variety of restaurants offered.
YousefMalallah
by YousefMallah on 2019/10/05 12:08
Vert
العارضيه
by نبيله الرشيدي on 2019/10/04 20:08
البرنامج حييل حلو ونفعني حيل صرت كلشوي اطلب من المطعم الي احبه بس الكنت ماعجبني شوي طريقته ماحبيتها يعني افضل لو تكون نفس طريقة البرامج الثانيه
Go glovo!
by marcelignacio on 2019/10/04 20:07
Mienten con el estado del pedido (cambia constantemente) que el repartidor está esperando en el restaurante y luego que no hay repartidores en la zona. Además no hay soporte para solucionar este tipo de situaciones o preguntar qué pasa, tienes que enviar un mail que alguien leerá otro día.
No food in sight
by Arissa Dawn on 2019/10/04 19:48
I placed my order at 6:35pm, and it was supposed to get here at 7:45-7:55pm. It’s now 8:45pm with our food done at the restaurant, but no driver. We have gone through more seven different drivers with all of them bailing for no given reason. Our food has been done for more than an hour. Why can’t they get it here?!
Easy and perfect
by Greytriangleee on 2019/10/04 09:10
Love the app better than carriage keep it up
Notes
by Mafiosa237 on 2019/10/02 16:05
If we can add notes to each item ordered. Sometimes theres more than one note or allergy note to be clarified.
Easy to use, no hassle
by UnrequitedBusiness on 2019/10/02 12:34
I’m lazy, that’s why I order food online. So far the Deliveroo app has been nothing but easy to use. Payment process is simple, delivery is super fast esp compared to other options. Most food gets here within 30ish min. I’ve been using Foodpanda for ages but I think Deliveroo one ups them on speed, usability, and service. Good stuff
No tracking map
by mr.b12 on 2019/10/02 00:57
I don't know if it's issue with my phone but there is no tracking map.
Your app worksn
by Ihsan Abdalrahim on 2019/09/29 22:19
ojltnappciccancordernpizzanfrom
Convenience at a cost
by kiingbuzzman on 2019/09/29 19:21
My main complain with them is that they’re not very upfront with you; if you go to any of these restaurants you will notice that their real prices are 5-20% cheaper than what they go for in deliveroo, they then started charging an extra .30 cents for a service change, like the markup already isn’t enough. Other than that, they’re great. What else is there, you pick the food, they bring it.
Payment method
by madnessboss on 2019/09/28 19:31
The payment method is inconvenience !! And it takes long time
Late
by jlra6 on 2019/09/27 19:03
Always late. Not reliable
Gluten free allergy and orders
by q8racer on 2019/09/27 12:00
No customer service number for quick solutions. Not allergy friendly and it should have been noted.
Review
by TheLionessKing on 2019/09/27 07:42
I love how Deliveroo provides me updates on the status of my order.
Jujujujuju
by jujujutichette on 2019/09/26 23:04
Milk
Best delivery
by killua1988 on 2019/09/26 18:27
Fast and best so far in kuwait
Bader S
by igeo86 on 2019/09/26 12:19
keep it up guys👍
The best
by alshayji_747 on 2019/09/25 12:08
Best delivery ever
Lifesaver
by 323141 on 2019/09/22 18:41
These men and women are hero’s
Unreliable!!!
by ArtsLondon on 2019/09/22 12:54
Just took time to specify and order and only ten min after it was placed the restaurant said they can’t fulfill the order. Unreliable!
Little options available
by Gfgdhfbdurhdhdhfbdjf on 2019/09/22 10:28
Derive is good, however the food choices delivering in Sentosa are limited. Other companies have a larger range and therefore will be out first offer when we need food delivery. Looking forward for Deliveroo to extend their range soon!
One of the best food delivery apps
by Ceemymusic on 2019/09/22 08:41
A great app
Good track record except with Soup Restaurant
by Mitch💣 on 2019/09/22 07:01
Reliable unless we order in Soup Restaurant, in the 2x we ordered, they got our order delivered somewhere else.
The best food delivery service out there.
by Moootoo on 2019/09/22 04:21
The best
FAVVV APPPP IN K-TOWN 🔥😍
by Jnjo3 on 2019/09/21 18:43
Proper 🥘 Proper 🚚
قوي
by mrnugget man on 2019/09/21 16:00
يقولون عروضه قوية ويوصل Five guys😂🔥🔥🔥
No food delivered
by Karen Joan on 2019/09/21 14:39
I ordered food and the driver claimed he left it in the garden. There is no garden, there was no food and he/she didn’t answer my phone call. I have no choice but to assume they are it.
Food quality
by Nirneeta on 2019/09/20 21:03
Pizzas were delivered cold
Salty bowl
by Noor84 on 2019/09/20 17:16
Too salty shame
Getting better
by kkbrough on 2019/09/20 08:28
Things I like - easy way to order dinner, ability to see status, lots to choose from, menu selection process easy for most restaurants. Things I don’t like - password reset in checkout flow is confusing, navigation and filters are improving the browse and order process. I like the by cuisine selection, but sometimes am looking for something new where some spontaneity could be introduced. Realise hard to please everyone and efficient is the most likely use case.
Great Service
by Dreptsfesd on 2019/09/20 08:02
Great
Great Deliveroo Delivery Service
by DrWill_SuttonPL on 2019/09/20 05:46
Recently arrived from Manhattan, NYC... Hong Kong has much better delivery service!
Quality customer care
by SquirrelEekorn on 2019/09/19 18:03
I choose Deliveroo always because of their consistent quality customer care service.
no Service
by jeezey2011 on 2019/09/19 10:13
my order was wrong due to shack shake but trying to talk to someone from deliveroo is impossible. I have no food and no resolution 30 mins later.
Credit did not apply
by RHA_London on 2019/09/18 11:57
Hi my credit did not apply to my first order ... can
وسع نطاق الطلب
by الكووووويت on 2019/09/17 21:31
يجب توسيع نطاق الطلب والا الحذف
Frustrating and Zero Support
by Sora Man on 2019/05/05 00:42
When ordering breakfast, keep running into the same problem. After picking what we wanted and then then trying to finalize, for a message saying “restaurant has now closed”. Called restaurants who said they were still open, accepting orders and to please keep trying. Problem kept repeating and there is no way to get help other than sending an email (received an automated response). It is a great service when it works but repeated errors/frustration like this with no way of getting any help makes me eager to find a more reliable alternative.
Horrible customer service
by siriusbrighter on 2019/06/17 18:47
My order was not delivered due to the drivers not being able to reach my address. Deliveroo offered me a credit for the order. However I cannot use this credit for any order and the app is not allowing me to switch payment methods to my credit card. Hence I am stuck in a limbo unable to order anything. I wrote to customer service about this. They responded to my email after two days and promised to fix the issue in 2 days. It’s been a full week and no resolution so far. In addition I would like to point how difficult it is to find any customer support from within the app interface. It has been hidden away under the ‘About’ sub menu of the ‘My Account’ screen. This is a deliberate cumbersome design to prevent people from contacting customer support. Overall, Deliveroo seems to not care for its community of users. I am a Deliveroo Plus member and I deserve benefits and speedy customer service none of which are offered satisfactorily.
Disappointed Various Times
by customerloyalty888 on 2019/10/13 18:27
I am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you.
Terrible Support
by Courtney28 on 2019/10/16 21:41
We are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing.
AWESOME
by eatfoodereday on 2017/11/04 17:41
haven't had any app problems (crashes, won't load, etc).. yet. Used it twice, and so far, Im hooked ! I lové how it shows you exactly how long it will take to get your food, & tracks it every step of the way. Only thing is- some restaurants that appear within my vicinity, after i select my food and go to order it says "this restaurant is out of range." Why does it even show up if i can't order from them ? -.- it should say on the Restaurant page if they cannot deliver to you, not after you pick out all your food and go to order.
Improve your delivery service!
by kip_38 on 2019/06/15 06:56
Love this app, good food with decent range of restaurants and cuisines. The single star rating is because of the constant letdowns when it come to actual ‘delivery’ - meals are often ready and waiting (and waiting, and waiting) at the restaurants for a pickup. Have experienced orders waiting for 2 hours at the restaurant. Imagine the congealed mess that arrives. ‘Help’ button is practically useless, allowing for only limited interactions. Fix your delivery mechanism; there are many service providers waiting out there to eat your lunch.
Horrible service
by Mozit23 on 2019/10/20 11:16
If I could give 0 stars I would. Not recommended for international travelers. They allow you to provide additional information so they can find you but the delivery person does not utilize it. I provided the hotel front desk number and they did not call before leaving without completing the delivery. Customer service live chat was not helpful. I asked if another person can pick up and deliver at the beginning of our conversation and the representative said no, but after I complained to have them credit my card he said he can have someone else deliver. I said ok and then he said he already submitted my credit. I don’t understand why he offered that option if it could not be done. Their service needs improvement.
Best food delivery service in Kuwait
by talsaleh on 2019/08/16 17:03
I tried other food delivery services but Deliveroo beats them all. Very punctual or your money is back. They deal very responsibly with their staff by not risking their injury during bad weather. They also encourage customers to provide their delivery staff with water during hot weather. Very admirable. I hear from restaurants that dealing with Deliveroo by far is best. Worth doing business with.
Horrible service
by Jesus Barraza on 2018/08/07 21:43
I ordered food using the app and when I need help from customer service they were rude and not helpful. I order a meal that was 20 dollars or 15 pounds, the order was Thai sweet and sour chicken. The problem was that my meal literally had one piece of chicken in it, when it’s sweet and sour chicken! I did the live chat customer service and all they said they can’t do anything because it’s about personal taste! Umm no I think if I’m paying that much I want more then just one small piece of chicken with tons of pineapple and onions. I also sent them a picture of it and after she told me that it was about personal taste the person ended the conversation without me being able to get more information on how it’s my personal taste...
Terrible
by Podcastfan333 on 2019/05/30 00:54
This was an awful experience. I ordered with this app and was never notified that my food had arrived. They instructed me to speak with the restaurant; however, the restaurant made and sent the food to my location. I was simply never notified by Deliveroo. I was honestly trying to give this the benefit of the doubt and I wanted my issues to be resolved, but the team on the app had no interest in helping me. They only wanted to deflect and put the blame on the restaurant but the restaurant did everything correct. I’m done, deleting the app, I lost 20 euros and 2 hours of my time and I felt the need to comment so that you don’t waste your time and money. Down with Deliveroo!
Prefer Food Panda. It works until it doesn’t, 20% success rate
by Naruwan on 2019/03/03 15:16
No customer service options if things go wrong. And 1 out of 5 orders in our last 10 attempts have resulted in errors. Most recently, we ordered Pho where we had no soup. And there was no way to coordinate because restaurant could not act until deliveroo was contacted, and deliveroo had 0 customer service options for contacting them. If I ever had another choice, I would always choose your competitor. Thanks.
Getting better
by kkbrough on 2019/09/20 08:28
Things I like - easy way to order dinner, ability to see status, lots to choose from, menu selection process easy for most restaurants. Things I don’t like - password reset in checkout flow is confusing, navigation and filters are improving the browse and order process. I like the by cuisine selection, but sometimes am looking for something new where some spontaneity could be introduced. Realise hard to please everyone and efficient is the most likely use case.
Slow delivery — no customer service
by Bjkl14 on 2019/07/21 16:40
I tried Deliveroo for the first time today in Limerick today and watched as the delivery timeframe ticked up 5 mins by 5 mins with the status showing “restaurant is preparing your order”. I called the restaurant to check and was told that my food had been sitting ready for 30 mins after the scheduled pickup time with no sign of a driver. Clicking on “help with order” produced this helpful message: “ Order help is currently unavailable Sorry, we’re experiencing some issues right now. We’re looking into this, please try again later.”
They lie to you
by iMatt1983 on 2018/07/15 17:09
They have one of the worst customer support ever. They will reply, and give you some reasons, only that you’ll realize they are all lies. They usually will blame the restaurant, while you will notice that it is a result of poor assignment of delivery people. Last time I ordered, they cancelled the order after almost half an hour, claiming the restaurant wasn’t able to complete the order. A couple of minutes later, the restaurant calls us, asking if we cancelled the order. They sent our order on Uber Eats. Order at your own risk, if you’re willing to have your order cancelled. Won’t be using again (used in Spain).
Convenience at a cost
by kiingbuzzman on 2019/09/29 19:21
My main complain with them is that they’re not very upfront with you; if you go to any of these restaurants you will notice that their real prices are 5-20% cheaper than what they go for in deliveroo, they then started charging an extra .30 cents for a service change, like the markup already isn’t enough. Other than that, they’re great. What else is there, you pick the food, they bring it.
The worst customer service.
by thecoolestguyever on 2019/09/14 13:56
I’ve had four orders flubbed recently. Two that just didn’t arrive and two where items were missing. I tried to get the charges taken off my bill and it was quite like pulling teeth with one of the times, the “live chat” helper flat out denied my claim. I wish they’d get their business in order and realize that if you offer a service and accept money for it, that’s not the end of your obligation to the paying customers. I Uber Eats mostly now. It’s at least responsive when help is needed.
Horrible
by everynicknameistaken007 on 2019/08/19 13:32
I used deliveroo without a problem for a long time until one day they sent me the complete wrong order (from a place I didn’t even order from), charged me for it, and blamed me (calling me “distracted”) when I asked for a refund. I don’t know why they blamed me for this glitch in the app but I vowed never to use them again since then. Unfortunately it’s one of the only delivery apps around here so I did end up using it again, but ever since then my food takes 2 hours to arrive and gets here cold every time, and customer service stopped responding to me...😡 use another app if you can
Customer service
by abs120 on 2018/08/25 08:13
This is my first review I thought this app with all the hype will have a proper costumer service. I was really disappointed of how I was being treated even though I was already charged for my order. Between their customer call and the shop I just gave up and I won’t personally try to give them a chance a agin. I’m really disappointed
Easy to use, no hassle
by UnrequitedBusiness on 2019/10/02 12:34
I’m lazy, that’s why I order food online. So far the Deliveroo app has been nothing but easy to use. Payment process is simple, delivery is super fast esp compared to other options. Most food gets here within 30ish min. I’ve been using Foodpanda for ages but I think Deliveroo one ups them on speed, usability, and service. Good stuff
Horrible Customer Service
by LadyJF9 on 2019/03/01 06:24
They have no idea how to help! I accidentally entered the wrong address and I reached out to them and they said nothing they could do because the order was already placed. So I called the restaurant and they said ok no problem we will contact the rider. They contacted the rider and the rider said ok just have deliveroo update it. I reached back out to to deliveroo and said sorry we can’t give out information to the drivers.... What??? They already have personal information they DELIVER!! So in the end I have no food.. and no credit back for my order. I wondering who got a free lunch today! HORRIBLE!
Leila order
by hmdab on 2019/08/22 17:00
Order is late and it takes forever for the person who speaks to me to note the address and my contact - I have ordered 100s of times from leila through Deliveroo and I don’t see a loyalty appreciation from either - even when the food comes sub-par or delayed and I write a lower rating no body even bothers to apologize.
Customer friendly!!
by shizeen on 2018/02/11 20:21
I’ve used this app many times without any problems. One time the restaurant got my order wrong and gave me an item that was 5€ less than I paid so essentially lost 5€. Deliveroo reimbursed me for the meal quickly which I thought was great. Definitely recommend this app to others!
Goodbye every other food service
by MJazora on 2019/10/21 13:45
After using Deliveroo for a few days, I deleted Talabat and Carriage and never have used them again! Very easy to order, track every order, most restaurants have free delivery, PLUS they refund any late order! I love Deliveroo and everything about it, keep up the great work 👍🏻
Happy with app and service
by Letskeepthisanonymous on 2017/11/04 10:05
Very happy with their service so far, as both part of the app and behind the scenes. Far better than the competitors who I've had negative experiences with when push came to shove (e.g. Their apps work but customer service wasn't up to par when I had to call for support). Keep it up.
100% better than other delivery services
by Nadeemch on 2018/06/07 05:58
As unknown the name may be for many that are used to Uber eats and foodpanda in other parts of the world, truly speaking when it comes to service, Deliveroo is at a whole different level. Try it a few times and check for yourself.
Poor delivery
by JBall79 on 2019/06/08 09:25
I have been using this app for a while now and have had issues with every order arriving cold and the deliveries are never on time. Customers should be able to rate drivers as some are terrible and very rude. I’m done with this app until there is accountability with drivers arriving on time and not delivering multiple orders on the way so my order doesn’t arrive cold. I have seen drivers pull up and hand me my food that was not kept in the zip up bag provided by Deliveroo.
Unhelpful and rude
by riieem1996 on 2019/03/01 01:33
I ordered food and the wrong address was on the ticket, I contacted customer service as soon as I realised however they did not talk with the rider. The rider ended up calling me and insisting that I was the one who was incorrect about the address and proceeded to go to the wrong address and getting upset with me and continuously hanging up on me. I contacted customer service 3 times to cancel and get refunded and they insisted that my food will be with me soon but at this time I was uninterested in getting the food I only wanted my money back for this horrible service.
Best drivers
by Umamira on 2019/09/06 10:52
They are no fuss. I don’t get 5 calls to confirm location and another call to say they are at the door. Why ?? They never call and they always show up at the door by - shocker - ringing the doorbell !!! Always on time. I also like the notifications to say they are on the way .
Request that will make my experience using Deliveroo much better
by IceCreamBoii on 2019/08/03 14:31
Deliveroo in general is a great app I personally haven’t had any bugs or technical problems but something I wish they had on the Deliveroo app is the option to write custom orders for example I’m allergic to mayonnaise so when ordering some burgers I wish if I could request them to not add mayonnaise
Seamless process
by katek87ma on 2019/09/05 17:49
This app is extremely user friendly, the updates are always accurate and the drivers are always on time, professional and friendly. I am a regular user and have never had a bad experience.
Horrible scammers
by Kelly016 on 2018/02/02 14:01
Wish I could put a 0. When I was in the UK, my food deliver was two hours late, restaurant closed on us and they failed to inform us (they did charge!), the lady helping me literally hung up on me, and instead of a full refund back—they gave me “credit back.” Then when I returned to the United States (where I’m from), they randomly charge me again even though I’ve left the UK three weeks prior. My card has now been blocked thanks to them. I never hated a delivery app as much as this. Avoid them at all cost.
Lower fees
by mso97 on 2018/05/16 11:42
Thank you for lowering your fees! Many people who may be ordering for one do not want to incur extra fees for not meeting such a high minimum basket size. So thank you for lowering your fees. I also like the no fee introduction for new restaurants. I've found a new salad place this way.
Awful Drovers and Awful Service!!
by #upsetnhungry on 2018/02/19 18:00
I don’t normally write bad reviews of ANYone but Deliveroo is by far one of the worst and infuriating company I’ve dealt with. The order got delivered to the wrong house TWICE IN A ROW within days and when I complained, all they did was offer to re-deliver with NO offer of any customer service. I had to fight for “some credit”. And you can bet I have no need for credit as I will NEVER use their service ever again, in Dubai!! Please do not use Deliveroo!! Talabat is much MUCH more reliable and fast!!!
Loving the App
by Mohammed848484 on 2019/09/08 18:06
I love using the app it’s easier and reliable, I only wish I could write notes next to my orders for each item like other apps it will make it easier to order from many restaurant instead I have to call the restaurant after placing the order to explain what I need.
Checkout problems
by Goodgame9463;$4 on 2019/05/27 12:25
It’s quite frustrating that you can’t choose to not apply account credit to an order. Often you can’t use account credit with any other discounts - the discount is usually much more than account credit that I have so I’d love to use the discount but it’s impossible to choose which one you want applied! The app defaults to account credit which is very annoying
Worst app
by Dogs4ever9 on 2019/02/09 15:44
Has technical issues almost every time I have used it, plus the restaurants seem to nearly always get the order wrong. This makes Deliveroo very difficult to use as it is so unreliable. Definitely don’t recommend, try another food delivery service.
Excellent except for search function
by brushka on 2018/05/19 09:50
Great ordering and delivery service but search function on app needs improvement: too many steps when trying to find things.
Overpriced - Disappointed
by Gogo123456789101112 on 2019/11/07 14:29
In the beginning you used to have a free delivery while at the same time you charge us higher prices than if I order directly from the place. However, now you added delivery charges making it way expensive than using carriage or Talabat, thus, I will reduce my ordering frequency from your company to be only for restaurants that ate only available in deliveroo.
Best app
by mimilla23 on 2019/08/23 08:09
I have stoped using all other restaurants apps after using deliveroo. Even if the restaurant i want is not available I try to choose from the variety on deliveroo. Always comes on time, easy to track!
Extremely unreliable. Use ubereats
by Roboirto on 2019/03/12 20:48
Used to like this app. Over the past 12 months have seen this company take a nose dive. They often have delays in my orders up to an hour, and several times my driver has even stolen my food and i was not even compensated. Extremely unreliable service and would not recommend. Have switched to uber eats. Much more reliable. They compensate me when the order is late. I know live a much less stressed life without this terrible app😂
Horrible Everything!!!
by truthonly1000000 on 2019/09/10 12:08
The customer service when something is incorrect is HORRENDOUS. They say they’ll get back to you in 48 HOURS... is that when I’m supposed to eat the food that I ACTUALLY ordered (not the neighbors dinner that I received)??!! To top it off, the app layout is disgusting. No options... hello! we are ordering FOOD; people have dietary differences/preferences. I used this app twice, for two different restaurants, both instances ended with INCORRECT food and PATHETIC customer service. #delete
AWESOME after service
by Ralph Bejjani on 2018/05/28 15:58
These guys take it to the next level when it comes to customer satisfaction! They make sure to make you VERY HAPPY, even if the restaurant is the one “screwing up” your order Thank you for that and keep it up guys!
Horrible service with extremely negative staff
by Xiaoxi_Alice_rome on 2019/09/09 14:04
I have found this app completely useless and it has repeatedly made mistakes to my orders, not delivered, but charged me anyway. In addition, the drivers have a habit of “abandoning” the food, and the customer service is completely unapologetic when you check why the food has not arrived. In short, if you do not like to pay for food that never shows up, and then get yelled at, DO NOT USE THIS APP.
Could be better
by Rvhyhhf on 2018/12/20 16:54
App needs restaurant menu photos and a remark area for specific cooking instructions / request. I currently have to use the food allergy section for such remarks. Delivery method seems to work well, just needs app refinement. Rewards for frequent utilization would be a cool perk.
Great when it works
by Sloaninantor on 2018/09/16 18:47
The app does what is is supposed to do except for the 15% of the time when it’s broken. When it’s broken it does anything from telling you the order is accepted but then the restaurant doesn’t get it, to non-loading at peak times, and to the map function breaking. Fixing it so it’s not broken 15% of the time would be to your advantage.
Good app.. horrible customer service
by Adel Alfalasi on 2019/05/23 23:26
I have been using deliveroo for a while. The app is good. Tend to have glitches from time to time but it’s acceptable. However the customer service is horrible. Deliveries are almost never on time. And then the multiple cancellations of orders just before you expect your food to arrive. Top that with horrible customer service that gives you “apologies for inconvenience” is the only answer.
First time
by Anna-Louise's account on 2019/04/07 11:16
I found the app difficult to use. Could not delete an item from my order and then the screen went blank when I entered in my credit card. Three times. Was not sure if I had placed a triple order. Would have been quicker to go in person! Let’s see if A pizza arrives!
Service going down
by elle anon on 2018/12/24 16:08
My last 2 orders with deliveroo ended being cancelled because they fail to notify the customer that there are delays, it showed the order as being prepared till the estimated delivery time, live chat guy was useless, I had to call and then they told me there was no available driver. Another time 20 min after delivery time it took me calling for them to realize the driver was lost. I will not be using them ever again
For the VOX cinemas
by STJ705 on 2019/05/02 15:39
Add for every time a choice of what we want on our food like for example the hotdog does not have a choice option to let us choose what sauces we need in our hotdog. And the app is great but needs to add a way to choose what we need in our food!!!
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App name
Deliveroo: Food delivery
Description
Order from the best restaurants in the business – from local hotspots to national favourites – and get the food you love delivered fast, right to your door. Choose from hundreds of fine restaurants around the neighbourhood, including Busaba Eathai, Carluccio's, Gourmet Burger Kitchen, MEATliquor, and other top quality independent businesses. Find your faves or try something new - Search by cuisine, category or restaurants for your postcode - Browse by fastest delivery time - View menus and read dish details - See popular restaurants and meals in your area Ordering made simple - Easily add and remove items from your basket in a single tap - Place an order for now, later today or tomorrow - Pay directly from your phone Live updates - Track the progress of your order – from cooking to delivery – in real time - Receive notifications on delivery status - See your rider on the map when they’re nearby Everything where you need it - Save delivery instructions for riders - Securely store multiple payment methods - Save and name your different delivery addresses - View order history and download receipts
لذيذ
by Sarah Baajour on 2019/11/12 11:38
اول مرة اكل برجر يوصلني كرنشي ومش مزيت وفريش الله يوفقكم
No comment section to ask the restaurant for any special requests
by R93YIG on 2019/11/11 14:30
No comment section to ask the restaurant for any special requests
Always something spilling
by j deed s IN on 2019/11/10 19:17
Always when delivered the bag has something spilled in like Pepsi or sauses
Stupid
by nasty trasty on 2019/11/10 16:53
My delivery is not for 4 hours
Rood customer service
by Abdullah aldahash on 2019/11/09 22:46
Rood customer service.
Delivery fee
by khaled almaraghi on 2019/11/09 16:23
When I was in Spain specifically Madrid there was about 5Kd fee and all the restaurants are delivery free while here I checked there is no subscription that you pay monthly for free delivery for all the restaurants.
خليفه ا
by anoodsaif on 2019/11/08 16:21
نعم الخصم صحيح شكرا
Overpriced - Disappointed
by Gogo123456789101112 on 2019/11/07 14:29
In the beginning you used to have a free delivery while at the same time you charge us higher prices than if I order directly from the place. However, now you added delivery charges making it way expensive than using carriage or Talabat, thus, I will reduce my ordering frequency from your company to be only for restaurants that ate only available in deliveroo.
Good application
by saeed alm on 2019/11/07 13:02
Easy and fast.
Bad delivery service
by mosaed91 on 2019/11/06 23:22
Not good delivery drivers takes to time to arrives not worth the amount for the delivery charge
Very bad delivery
by Renaabd on 2019/11/06 19:01
Worst delivery company ever said it was delivered but never got it then the refund takes 24-72 hours not acceptable
Payment
by سالم 1 on 2019/11/05 18:57
Adding cash payment will be better
Bueno
by AmbassadorHuggins on 2019/11/05 14:07
Bueno y rapido!
Amazing oh my
by John f kennedy 67 on 2019/11/04 06:50
This app is too good for words please download it. It will make your life a breeze.
Bad
by Zirteck on 2019/11/03 13:50
The worst so far
Driver tips
by Nomoreflexi on 2019/11/02 06:23
I enjoyed the delivery by Deliveroo however I felt that most of the driver are not appreciative with the tips given.
Alhajeri’s feedback
by Abdulrahman AlHajeri on 2019/10/30 21:08
You are the best
Terrible service
by YesssssBiatchYessss on 2019/10/30 19:30
Never got any food on time!!! TERRIBLE SERVICE and don’t even care about that. Gave a few ties but never again
Language
by NolaTiff on 2019/10/29 17:01
I get that I’m in Italy but the option to translate the menus into English or any other language would be helpful. This is one of the few apps that doesn’t give that option.
Too much hassle
by jd-hanbury on 2019/10/27 21:27
App would not let me enter code I was given, wouldn’t let me sign up for free delivery it was offering as well, search option was glitching, kept getting my address wrong, and menu drop wouldn’t work. An hour ordeal just to order food.
Better than talabat
by lawrencenabus on 2019/10/27 11:22
Period!
Pésima empresa
by Mariana 74 on 2019/10/26 21:26
No es la primera vez que me pasa y cometí el grave error de volver a confiar en ellos solo porque el restaurante que me gusta esta en su aplicación. Se ponen la bandera de que las personas que llevan la comida a tu casa son autónomos pues que forma tan mala de representar una compañía. Una hora estuve esperando a que llegaran mis alimentos a dos minutos de llegar a mi casa porque seguí el trayecto dicen que no pueden acceder a mi calle cuando están pasando los coches. Y me habla una señorita muy grosera que lo siente pero que no puede hacer nada claro la hora que es ya no voy a encontrar restaurantes abiertos. Pesimo pésimo servicio. La peor compañía de servicio hoy lo vuelvo a confirmar.
Hate the delivery charges
by RT?! on 2019/10/25 17:01
What made deliveroo so unique and my most frequently used delivery app was the 0 delivery charge. And now they’ve added the delivery charge of ONE KD and for that amount we get better options in carriage. So now the app has gone down in quality for me just cause of the delivery charge
App modification
by .....tam on 2019/10/25 16:19
Great app but should add a comment to change the specific order instead of having to comment on the allergy area:)
(Mike) Mokhles Makary
by Mike Makary on 2019/10/25 06:58
Excellent services
Ok
by Kikoomanon on 2019/10/23 17:28
Great a timing and tracking, not a super search engine when looking for items
Shittty dellivry
by Naylalfakhroo on 2019/10/23 15:43
The delivery guy named salah just ignored me and never called me again
Not sure!
by Koorichh on 2019/10/22 19:13
It’s Dicey. The rider may or may not turn up. May or may not call. Got to keep an active track till the order is received. Some of the riders themselves recommend going to Uber Eats. The guys will not make an effort to ensure that you get your delivery. Sad....
Chipotle
by Jimmy Shields on 2019/10/21 17:57
Put no food in my box and charged me £9.00 - unacceptable. I want my money back
Goodbye every other food service
by MJazora on 2019/10/21 13:45
After using Deliveroo for a few days, I deleted Talabat and Carriage and never have used them again! Very easy to order, track every order, most restaurants have free delivery, PLUS they refund any late order! I love Deliveroo and everything about it, keep up the great work 👍🏻
Can’t use credit credit
by dddddd111115555555 on 2019/10/20 17:03
Tried to use 2 different credit cards but they were ‘unsuccessful’. Customer service told me that they were blocked due to new security implementations but could not give more information, other than that I wouldn’t be able to use the app.
Horrible service
by Mozit23 on 2019/10/20 11:16
If I could give 0 stars I would. Not recommended for international travelers. They allow you to provide additional information so they can find you but the delivery person does not utilize it. I provided the hotel front desk number and they did not call before leaving without completing the delivery. Customer service live chat was not helpful. I asked if another person can pick up and deliver at the beginning of our conversation and the representative said no, but after I complained to have them credit my card he said he can have someone else deliver. I said ok and then he said he already submitted my credit. I don’t understand why he offered that option if it could not be done. Their service needs improvement.
English
by 1.hala on 2019/10/19 18:18
The app is very easy and fast, my only problem is that there is no English option. I do not speak Dutch so it is hard for me to go back and forth translating the menus for the restaurants.
Customer service
by cramrias on 2019/10/19 17:38
Great customer service when an order has gone wrong,
The best
by Gadminton on 2019/10/19 10:55
Number 1. Fast, accurate delivery times, pleasant riders. My go to for food delivery
Amazing
by oricksaaaa on 2019/10/18 18:43
Amazing app super organized and easy to work super affordable delivery and service fee ! We love Deliveroo
Good timing
by Rayan AJ on 2019/10/18 10:13
The food is always late!!! The app is not updated correctly. For exemple now it says my food Willa rice by 14:05 but it’s already 14:15. Plus it says soulful working on the order! Super confused and u professional
Use Uber Eats instead
by jdesireeb1 on 2019/10/18 00:37
Order says it was delivered but it never got to me and no call was made to me as well.... i was waiting outside for the deliver but saw no one either.... this was my first time using the app and will be my last.. will stick to Uber Eats
love
by diet no on 2019/10/17 18:37
I love this application more than carriage and talabat Best of luck👏🏻🤲🏻
Bad customer service
by samimustFa on 2019/10/17 16:10
Poor service
Happy customer!
by mcadl on 2019/10/17 14:42
Love Deliveroo, it’s reliable, has a great selection of restaurants and customer service is great.
Resturaunt list
by Danah 1234 on 2019/10/17 07:11
Restaurant are not listed when they are closed. In the event I want to plane a future order, It would be better if I can view all restaurants and to mention the operating hours
Terrible Support
by Courtney28 on 2019/10/16 21:41
We are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing.
Still waiting for my food
by Astonished 2011 on 2019/10/16 11:19
I ordered 2 hours ago
إضافة خانة لملاحظات الزبون
by Danat_alkhaleg on 2019/10/15 05:21
الرجاء إضافة خانة بإضافة الملاحظات الخاصة بالزبون
Unreliable
by AkshayR on 2019/10/14 19:31
Sometimes it works. Sometimes the delivery just doesn’t turn up. The drivers don’t take care with the delivery often dishes have leaked together.
Disappointed Various Times
by customerloyalty888 on 2019/10/13 18:27
I am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you.
Driver is good
by تحمممملوااا تنزلون هالبرنامج on 2019/10/13 16:17
The driver is good
Inconsistent
by Zathya on 2019/10/13 11:01
^
Generally friendly riders but the platform is super slow
by Janvi the kid on 2019/10/12 13:28
On a large number of occasions I have had to wait for over an hour, which is absolutely ridiculous considering I live 500m from the palaces where I order from. Would advise the concept but the service is generally slow :(
iPhone 11
by Vigoss on 2019/10/11 20:34
The app doesn't sync with FB and also I need to connect with customer care because I wanted to check my order
Never using again
by maggiealita on 2019/10/11 20:06
I placed my order almost an hour and a half ago - called the restaurant directly and they informed me that my order had been ready but there had been no driver to take the order. It’s unacceptable to quote 25-35 minutes and miss the mark so completely with the actual delivery time.
Excellent delivery app.
by Guiga3563 on 2019/10/11 19:07
Found here better restaurants than on Uber Eats.
A
by Jusstabrar on 2019/10/11 12:20
Always on time👏🏼👏🏼🔝🔝
Best app ever!
by Hayooona on 2019/10/11 11:14
The app is soo good Easy to use They care about customer The time is specific and the food is never late
Best delivery ever
by Saki2001 on 2019/10/10 07:55
Deliveroo Best team
Yay!
by aileenis on 2019/10/08 18:26
I’m gay!
SCAM
by t.a.r.h. on 2019/10/07 20:40
CHARGE YOU FOR FOOD THAT IS NEVER DELIVERED AND TAKEN BY THE DRIVERS!!!
Cold
by O.B339 on 2019/10/07 19:02
Food came cold
WHY NO CASH !
by sky-kanory on 2019/10/06 16:43
You should have cash payment method.
Comment section
by Qabandii on 2019/10/06 13:31
Please add a comment section for each item
The best pizza i had outside of Italy
by Duaij85 on 2019/10/05 19:04
احلى بيتزا كليتها برا ايطاليا
location
by twuwqooq on 2019/10/05 14:14
location settings are always off. drivers are never able to find the exact building. i do very much appreciate the safety and concern for delivery drivers and the variety of restaurants offered.
YousefMalallah
by YousefMallah on 2019/10/05 12:08
Vert
العارضيه
by نبيله الرشيدي on 2019/10/04 20:08
البرنامج حييل حلو ونفعني حيل صرت كلشوي اطلب من المطعم الي احبه بس الكنت ماعجبني شوي طريقته ماحبيتها يعني افضل لو تكون نفس طريقة البرامج الثانيه
Go glovo!
by marcelignacio on 2019/10/04 20:07
Mienten con el estado del pedido (cambia constantemente) que el repartidor está esperando en el restaurante y luego que no hay repartidores en la zona. Además no hay soporte para solucionar este tipo de situaciones o preguntar qué pasa, tienes que enviar un mail que alguien leerá otro día.
No food in sight
by Arissa Dawn on 2019/10/04 19:48
I placed my order at 6:35pm, and it was supposed to get here at 7:45-7:55pm. It’s now 8:45pm with our food done at the restaurant, but no driver. We have gone through more seven different drivers with all of them bailing for no given reason. Our food has been done for more than an hour. Why can’t they get it here?!
Easy and perfect
by Greytriangleee on 2019/10/04 09:10
Love the app better than carriage keep it up
Notes
by Mafiosa237 on 2019/10/02 16:05
If we can add notes to each item ordered. Sometimes theres more than one note or allergy note to be clarified.
Easy to use, no hassle
by UnrequitedBusiness on 2019/10/02 12:34
I’m lazy, that’s why I order food online. So far the Deliveroo app has been nothing but easy to use. Payment process is simple, delivery is super fast esp compared to other options. Most food gets here within 30ish min. I’ve been using Foodpanda for ages but I think Deliveroo one ups them on speed, usability, and service. Good stuff
No tracking map
by mr.b12 on 2019/10/02 00:57
I don't know if it's issue with my phone but there is no tracking map.
Your app worksn
by Ihsan Abdalrahim on 2019/09/29 22:19
ojltnappciccancordernpizzanfrom
Convenience at a cost
by kiingbuzzman on 2019/09/29 19:21
My main complain with them is that they’re not very upfront with you; if you go to any of these restaurants you will notice that their real prices are 5-20% cheaper than what they go for in deliveroo, they then started charging an extra .30 cents for a service change, like the markup already isn’t enough. Other than that, they’re great. What else is there, you pick the food, they bring it.
Payment method
by madnessboss on 2019/09/28 19:31
The payment method is inconvenience !! And it takes long time
Late
by jlra6 on 2019/09/27 19:03
Always late. Not reliable
Gluten free allergy and orders
by q8racer on 2019/09/27 12:00
No customer service number for quick solutions. Not allergy friendly and it should have been noted.
Review
by TheLionessKing on 2019/09/27 07:42
I love how Deliveroo provides me updates on the status of my order.
Jujujujuju
by jujujutichette on 2019/09/26 23:04
Milk
Best delivery
by killua1988 on 2019/09/26 18:27
Fast and best so far in kuwait
Bader S
by igeo86 on 2019/09/26 12:19
keep it up guys👍
The best
by alshayji_747 on 2019/09/25 12:08
Best delivery ever
Lifesaver
by 323141 on 2019/09/22 18:41
These men and women are hero’s
Unreliable!!!
by ArtsLondon on 2019/09/22 12:54
Just took time to specify and order and only ten min after it was placed the restaurant said they can’t fulfill the order. Unreliable!
Little options available
by Gfgdhfbdurhdhdhfbdjf on 2019/09/22 10:28
Derive is good, however the food choices delivering in Sentosa are limited. Other companies have a larger range and therefore will be out first offer when we need food delivery. Looking forward for Deliveroo to extend their range soon!
One of the best food delivery apps
by Ceemymusic on 2019/09/22 08:41
A great app
Good track record except with Soup Restaurant
by Mitch💣 on 2019/09/22 07:01
Reliable unless we order in Soup Restaurant, in the 2x we ordered, they got our order delivered somewhere else.
The best food delivery service out there.
by Moootoo on 2019/09/22 04:21
The best
FAVVV APPPP IN K-TOWN 🔥😍
by Jnjo3 on 2019/09/21 18:43
Proper 🥘 Proper 🚚
قوي
by mrnugget man on 2019/09/21 16:00
يقولون عروضه قوية ويوصل Five guys😂🔥🔥🔥
No food delivered
by Karen Joan on 2019/09/21 14:39
I ordered food and the driver claimed he left it in the garden. There is no garden, there was no food and he/she didn’t answer my phone call. I have no choice but to assume they are it.
Food quality
by Nirneeta on 2019/09/20 21:03
Pizzas were delivered cold
Salty bowl
by Noor84 on 2019/09/20 17:16
Too salty shame
Getting better
by kkbrough on 2019/09/20 08:28
Things I like - easy way to order dinner, ability to see status, lots to choose from, menu selection process easy for most restaurants. Things I don’t like - password reset in checkout flow is confusing, navigation and filters are improving the browse and order process. I like the by cuisine selection, but sometimes am looking for something new where some spontaneity could be introduced. Realise hard to please everyone and efficient is the most likely use case.
Great Service
by Dreptsfesd on 2019/09/20 08:02
Great
Great Deliveroo Delivery Service
by DrWill_SuttonPL on 2019/09/20 05:46
Recently arrived from Manhattan, NYC... Hong Kong has much better delivery service!
Quality customer care
by SquirrelEekorn on 2019/09/19 18:03
I choose Deliveroo always because of their consistent quality customer care service.
no Service
by jeezey2011 on 2019/09/19 10:13
my order was wrong due to shack shake but trying to talk to someone from deliveroo is impossible. I have no food and no resolution 30 mins later.
Credit did not apply
by RHA_London on 2019/09/18 11:57
Hi my credit did not apply to my first order ... can
وسع نطاق الطلب
by الكووووويت on 2019/09/17 21:31
يجب توسيع نطاق الطلب والا الحذف
Frustrating and Zero Support
by Sora Man on 2019/05/05 00:42
When ordering breakfast, keep running into the same problem. After picking what we wanted and then then trying to finalize, for a message saying “restaurant has now closed”. Called restaurants who said they were still open, accepting orders and to please keep trying. Problem kept repeating and there is no way to get help other than sending an email (received an automated response). It is a great service when it works but repeated errors/frustration like this with no way of getting any help makes me eager to find a more reliable alternative.
Horrible customer service
by siriusbrighter on 2019/06/17 18:47
My order was not delivered due to the drivers not being able to reach my address. Deliveroo offered me a credit for the order. However I cannot use this credit for any order and the app is not allowing me to switch payment methods to my credit card. Hence I am stuck in a limbo unable to order anything. I wrote to customer service about this. They responded to my email after two days and promised to fix the issue in 2 days. It’s been a full week and no resolution so far. In addition I would like to point how difficult it is to find any customer support from within the app interface. It has been hidden away under the ‘About’ sub menu of the ‘My Account’ screen. This is a deliberate cumbersome design to prevent people from contacting customer support. Overall, Deliveroo seems to not care for its community of users. I am a Deliveroo Plus member and I deserve benefits and speedy customer service none of which are offered satisfactorily.
Disappointed Various Times
by customerloyalty888 on 2019/10/13 18:27
I am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you.
Terrible Support
by Courtney28 on 2019/10/16 21:41
We are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing.
AWESOME
by eatfoodereday on 2017/11/04 17:41
haven't had any app problems (crashes, won't load, etc).. yet. Used it twice, and so far, Im hooked ! I lové how it shows you exactly how long it will take to get your food, & tracks it every step of the way. Only thing is- some restaurants that appear within my vicinity, after i select my food and go to order it says "this restaurant is out of range." Why does it even show up if i can't order from them ? -.- it should say on the Restaurant page if they cannot deliver to you, not after you pick out all your food and go to order.
Improve your delivery service!
by kip_38 on 2019/06/15 06:56
Love this app, good food with decent range of restaurants and cuisines. The single star rating is because of the constant letdowns when it come to actual ‘delivery’ - meals are often ready and waiting (and waiting, and waiting) at the restaurants for a pickup. Have experienced orders waiting for 2 hours at the restaurant. Imagine the congealed mess that arrives. ‘Help’ button is practically useless, allowing for only limited interactions. Fix your delivery mechanism; there are many service providers waiting out there to eat your lunch.
Horrible service
by Mozit23 on 2019/10/20 11:16
If I could give 0 stars I would. Not recommended for international travelers. They allow you to provide additional information so they can find you but the delivery person does not utilize it. I provided the hotel front desk number and they did not call before leaving without completing the delivery. Customer service live chat was not helpful. I asked if another person can pick up and deliver at the beginning of our conversation and the representative said no, but after I complained to have them credit my card he said he can have someone else deliver. I said ok and then he said he already submitted my credit. I don’t understand why he offered that option if it could not be done. Their service needs improvement.
Best food delivery service in Kuwait
by talsaleh on 2019/08/16 17:03
I tried other food delivery services but Deliveroo beats them all. Very punctual or your money is back. They deal very responsibly with their staff by not risking their injury during bad weather. They also encourage customers to provide their delivery staff with water during hot weather. Very admirable. I hear from restaurants that dealing with Deliveroo by far is best. Worth doing business with.
Horrible service
by Jesus Barraza on 2018/08/07 21:43
I ordered food using the app and when I need help from customer service they were rude and not helpful. I order a meal that was 20 dollars or 15 pounds, the order was Thai sweet and sour chicken. The problem was that my meal literally had one piece of chicken in it, when it’s sweet and sour chicken! I did the live chat customer service and all they said they can’t do anything because it’s about personal taste! Umm no I think if I’m paying that much I want more then just one small piece of chicken with tons of pineapple and onions. I also sent them a picture of it and after she told me that it was about personal taste the person ended the conversation without me being able to get more information on how it’s my personal taste...
Terrible
by Podcastfan333 on 2019/05/30 00:54
This was an awful experience. I ordered with this app and was never notified that my food had arrived. They instructed me to speak with the restaurant; however, the restaurant made and sent the food to my location. I was simply never notified by Deliveroo. I was honestly trying to give this the benefit of the doubt and I wanted my issues to be resolved, but the team on the app had no interest in helping me. They only wanted to deflect and put the blame on the restaurant but the restaurant did everything correct. I’m done, deleting the app, I lost 20 euros and 2 hours of my time and I felt the need to comment so that you don’t waste your time and money. Down with Deliveroo!
Prefer Food Panda. It works until it doesn’t, 20% success rate
by Naruwan on 2019/03/03 15:16
No customer service options if things go wrong. And 1 out of 5 orders in our last 10 attempts have resulted in errors. Most recently, we ordered Pho where we had no soup. And there was no way to coordinate because restaurant could not act until deliveroo was contacted, and deliveroo had 0 customer service options for contacting them. If I ever had another choice, I would always choose your competitor. Thanks.
Getting better
by kkbrough on 2019/09/20 08:28
Things I like - easy way to order dinner, ability to see status, lots to choose from, menu selection process easy for most restaurants. Things I don’t like - password reset in checkout flow is confusing, navigation and filters are improving the browse and order process. I like the by cuisine selection, but sometimes am looking for something new where some spontaneity could be introduced. Realise hard to please everyone and efficient is the most likely use case.
Slow delivery — no customer service
by Bjkl14 on 2019/07/21 16:40
I tried Deliveroo for the first time today in Limerick today and watched as the delivery timeframe ticked up 5 mins by 5 mins with the status showing “restaurant is preparing your order”. I called the restaurant to check and was told that my food had been sitting ready for 30 mins after the scheduled pickup time with no sign of a driver. Clicking on “help with order” produced this helpful message: “ Order help is currently unavailable Sorry, we’re experiencing some issues right now. We’re looking into this, please try again later.”
They lie to you
by iMatt1983 on 2018/07/15 17:09
They have one of the worst customer support ever. They will reply, and give you some reasons, only that you’ll realize they are all lies. They usually will blame the restaurant, while you will notice that it is a result of poor assignment of delivery people. Last time I ordered, they cancelled the order after almost half an hour, claiming the restaurant wasn’t able to complete the order. A couple of minutes later, the restaurant calls us, asking if we cancelled the order. They sent our order on Uber Eats. Order at your own risk, if you’re willing to have your order cancelled. Won’t be using again (used in Spain).
Convenience at a cost
by kiingbuzzman on 2019/09/29 19:21
My main complain with them is that they’re not very upfront with you; if you go to any of these restaurants you will notice that their real prices are 5-20% cheaper than what they go for in deliveroo, they then started charging an extra .30 cents for a service change, like the markup already isn’t enough. Other than that, they’re great. What else is there, you pick the food, they bring it.
The worst customer service.
by thecoolestguyever on 2019/09/14 13:56
I’ve had four orders flubbed recently. Two that just didn’t arrive and two where items were missing. I tried to get the charges taken off my bill and it was quite like pulling teeth with one of the times, the “live chat” helper flat out denied my claim. I wish they’d get their business in order and realize that if you offer a service and accept money for it, that’s not the end of your obligation to the paying customers. I Uber Eats mostly now. It’s at least responsive when help is needed.
Horrible
by everynicknameistaken007 on 2019/08/19 13:32
I used deliveroo without a problem for a long time until one day they sent me the complete wrong order (from a place I didn’t even order from), charged me for it, and blamed me (calling me “distracted”) when I asked for a refund. I don’t know why they blamed me for this glitch in the app but I vowed never to use them again since then. Unfortunately it’s one of the only delivery apps around here so I did end up using it again, but ever since then my food takes 2 hours to arrive and gets here cold every time, and customer service stopped responding to me...😡 use another app if you can
Customer service
by abs120 on 2018/08/25 08:13
This is my first review I thought this app with all the hype will have a proper costumer service. I was really disappointed of how I was being treated even though I was already charged for my order. Between their customer call and the shop I just gave up and I won’t personally try to give them a chance a agin. I’m really disappointed
Easy to use, no hassle
by UnrequitedBusiness on 2019/10/02 12:34
I’m lazy, that’s why I order food online. So far the Deliveroo app has been nothing but easy to use. Payment process is simple, delivery is super fast esp compared to other options. Most food gets here within 30ish min. I’ve been using Foodpanda for ages but I think Deliveroo one ups them on speed, usability, and service. Good stuff
Horrible Customer Service
by LadyJF9 on 2019/03/01 06:24
They have no idea how to help! I accidentally entered the wrong address and I reached out to them and they said nothing they could do because the order was already placed. So I called the restaurant and they said ok no problem we will contact the rider. They contacted the rider and the rider said ok just have deliveroo update it. I reached back out to to deliveroo and said sorry we can’t give out information to the drivers.... What??? They already have personal information they DELIVER!! So in the end I have no food.. and no credit back for my order. I wondering who got a free lunch today! HORRIBLE!
Leila order
by hmdab on 2019/08/22 17:00
Order is late and it takes forever for the person who speaks to me to note the address and my contact - I have ordered 100s of times from leila through Deliveroo and I don’t see a loyalty appreciation from either - even when the food comes sub-par or delayed and I write a lower rating no body even bothers to apologize.
Customer friendly!!
by shizeen on 2018/02/11 20:21
I’ve used this app many times without any problems. One time the restaurant got my order wrong and gave me an item that was 5€ less than I paid so essentially lost 5€. Deliveroo reimbursed me for the meal quickly which I thought was great. Definitely recommend this app to others!
Goodbye every other food service
by MJazora on 2019/10/21 13:45
After using Deliveroo for a few days, I deleted Talabat and Carriage and never have used them again! Very easy to order, track every order, most restaurants have free delivery, PLUS they refund any late order! I love Deliveroo and everything about it, keep up the great work 👍🏻
Happy with app and service
by Letskeepthisanonymous on 2017/11/04 10:05
Very happy with their service so far, as both part of the app and behind the scenes. Far better than the competitors who I've had negative experiences with when push came to shove (e.g. Their apps work but customer service wasn't up to par when I had to call for support). Keep it up.
100% better than other delivery services
by Nadeemch on 2018/06/07 05:58
As unknown the name may be for many that are used to Uber eats and foodpanda in other parts of the world, truly speaking when it comes to service, Deliveroo is at a whole different level. Try it a few times and check for yourself.
Poor delivery
by JBall79 on 2019/06/08 09:25
I have been using this app for a while now and have had issues with every order arriving cold and the deliveries are never on time. Customers should be able to rate drivers as some are terrible and very rude. I’m done with this app until there is accountability with drivers arriving on time and not delivering multiple orders on the way so my order doesn’t arrive cold. I have seen drivers pull up and hand me my food that was not kept in the zip up bag provided by Deliveroo.
Unhelpful and rude
by riieem1996 on 2019/03/01 01:33
I ordered food and the wrong address was on the ticket, I contacted customer service as soon as I realised however they did not talk with the rider. The rider ended up calling me and insisting that I was the one who was incorrect about the address and proceeded to go to the wrong address and getting upset with me and continuously hanging up on me. I contacted customer service 3 times to cancel and get refunded and they insisted that my food will be with me soon but at this time I was uninterested in getting the food I only wanted my money back for this horrible service.
Best drivers
by Umamira on 2019/09/06 10:52
They are no fuss. I don’t get 5 calls to confirm location and another call to say they are at the door. Why ?? They never call and they always show up at the door by - shocker - ringing the doorbell !!! Always on time. I also like the notifications to say they are on the way .
Request that will make my experience using Deliveroo much better
by IceCreamBoii on 2019/08/03 14:31
Deliveroo in general is a great app I personally haven’t had any bugs or technical problems but something I wish they had on the Deliveroo app is the option to write custom orders for example I’m allergic to mayonnaise so when ordering some burgers I wish if I could request them to not add mayonnaise
Seamless process
by katek87ma on 2019/09/05 17:49
This app is extremely user friendly, the updates are always accurate and the drivers are always on time, professional and friendly. I am a regular user and have never had a bad experience.
Horrible scammers
by Kelly016 on 2018/02/02 14:01
Wish I could put a 0. When I was in the UK, my food deliver was two hours late, restaurant closed on us and they failed to inform us (they did charge!), the lady helping me literally hung up on me, and instead of a full refund back—they gave me “credit back.” Then when I returned to the United States (where I’m from), they randomly charge me again even though I’ve left the UK three weeks prior. My card has now been blocked thanks to them. I never hated a delivery app as much as this. Avoid them at all cost.
Lower fees
by mso97 on 2018/05/16 11:42
Thank you for lowering your fees! Many people who may be ordering for one do not want to incur extra fees for not meeting such a high minimum basket size. So thank you for lowering your fees. I also like the no fee introduction for new restaurants. I've found a new salad place this way.
Awful Drovers and Awful Service!!
by #upsetnhungry on 2018/02/19 18:00
I don’t normally write bad reviews of ANYone but Deliveroo is by far one of the worst and infuriating company I’ve dealt with. The order got delivered to the wrong house TWICE IN A ROW within days and when I complained, all they did was offer to re-deliver with NO offer of any customer service. I had to fight for “some credit”. And you can bet I have no need for credit as I will NEVER use their service ever again, in Dubai!! Please do not use Deliveroo!! Talabat is much MUCH more reliable and fast!!!
Loving the App
by Mohammed848484 on 2019/09/08 18:06
I love using the app it’s easier and reliable, I only wish I could write notes next to my orders for each item like other apps it will make it easier to order from many restaurant instead I have to call the restaurant after placing the order to explain what I need.
Checkout problems
by Goodgame9463;$4 on 2019/05/27 12:25
It’s quite frustrating that you can’t choose to not apply account credit to an order. Often you can’t use account credit with any other discounts - the discount is usually much more than account credit that I have so I’d love to use the discount but it’s impossible to choose which one you want applied! The app defaults to account credit which is very annoying
Worst app
by Dogs4ever9 on 2019/02/09 15:44
Has technical issues almost every time I have used it, plus the restaurants seem to nearly always get the order wrong. This makes Deliveroo very difficult to use as it is so unreliable. Definitely don’t recommend, try another food delivery service.
Excellent except for search function
by brushka on 2018/05/19 09:50
Great ordering and delivery service but search function on app needs improvement: too many steps when trying to find things.
Overpriced - Disappointed
by Gogo123456789101112 on 2019/11/07 14:29
In the beginning you used to have a free delivery while at the same time you charge us higher prices than if I order directly from the place. However, now you added delivery charges making it way expensive than using carriage or Talabat, thus, I will reduce my ordering frequency from your company to be only for restaurants that ate only available in deliveroo.
Best app
by mimilla23 on 2019/08/23 08:09
I have stoped using all other restaurants apps after using deliveroo. Even if the restaurant i want is not available I try to choose from the variety on deliveroo. Always comes on time, easy to track!
Extremely unreliable. Use ubereats
by Roboirto on 2019/03/12 20:48
Used to like this app. Over the past 12 months have seen this company take a nose dive. They often have delays in my orders up to an hour, and several times my driver has even stolen my food and i was not even compensated. Extremely unreliable service and would not recommend. Have switched to uber eats. Much more reliable. They compensate me when the order is late. I know live a much less stressed life without this terrible app😂
Horrible Everything!!!
by truthonly1000000 on 2019/09/10 12:08
The customer service when something is incorrect is HORRENDOUS. They say they’ll get back to you in 48 HOURS... is that when I’m supposed to eat the food that I ACTUALLY ordered (not the neighbors dinner that I received)??!! To top it off, the app layout is disgusting. No options... hello! we are ordering FOOD; people have dietary differences/preferences. I used this app twice, for two different restaurants, both instances ended with INCORRECT food and PATHETIC customer service. #delete
AWESOME after service
by Ralph Bejjani on 2018/05/28 15:58
These guys take it to the next level when it comes to customer satisfaction! They make sure to make you VERY HAPPY, even if the restaurant is the one “screwing up” your order Thank you for that and keep it up guys!
Horrible service with extremely negative staff
by Xiaoxi_Alice_rome on 2019/09/09 14:04
I have found this app completely useless and it has repeatedly made mistakes to my orders, not delivered, but charged me anyway. In addition, the drivers have a habit of “abandoning” the food, and the customer service is completely unapologetic when you check why the food has not arrived. In short, if you do not like to pay for food that never shows up, and then get yelled at, DO NOT USE THIS APP.
Could be better
by Rvhyhhf on 2018/12/20 16:54
App needs restaurant menu photos and a remark area for specific cooking instructions / request. I currently have to use the food allergy section for such remarks. Delivery method seems to work well, just needs app refinement. Rewards for frequent utilization would be a cool perk.
Great when it works
by Sloaninantor on 2018/09/16 18:47
The app does what is is supposed to do except for the 15% of the time when it’s broken. When it’s broken it does anything from telling you the order is accepted but then the restaurant doesn’t get it, to non-loading at peak times, and to the map function breaking. Fixing it so it’s not broken 15% of the time would be to your advantage.
Good app.. horrible customer service
by Adel Alfalasi on 2019/05/23 23:26
I have been using deliveroo for a while. The app is good. Tend to have glitches from time to time but it’s acceptable. However the customer service is horrible. Deliveries are almost never on time. And then the multiple cancellations of orders just before you expect your food to arrive. Top that with horrible customer service that gives you “apologies for inconvenience” is the only answer.
First time
by Anna-Louise's account on 2019/04/07 11:16
I found the app difficult to use. Could not delete an item from my order and then the screen went blank when I entered in my credit card. Three times. Was not sure if I had placed a triple order. Would have been quicker to go in person! Let’s see if A pizza arrives!
Service going down
by elle anon on 2018/12/24 16:08
My last 2 orders with deliveroo ended being cancelled because they fail to notify the customer that there are delays, it showed the order as being prepared till the estimated delivery time, live chat guy was useless, I had to call and then they told me there was no available driver. Another time 20 min after delivery time it took me calling for them to realize the driver was lost. I will not be using them ever again
For the VOX cinemas
by STJ705 on 2019/05/02 15:39
Add for every time a choice of what we want on our food like for example the hotdog does not have a choice option to let us choose what sauces we need in our hotdog. And the app is great but needs to add a way to choose what we need in our food!!!
Rating Trends
48,206,239,312,313,337,340,293,314,44,575,249,222,197,255,0,451,256,183,164,163,187,194,206,210,148,131,122,136,193,213,209,141,123,130,143,210,193,219,168,129,144,177,201,232,234,186,105,151,139,184,197,205,148,130,143,188,216,235,248,170,132,157,171,181,0,446,60,183,89,131,175,152,170,129,109,105,114,128,175,142,111,87,79,99,123,140,166,93,94
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